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Overall Rating2.9 out of 5
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DSW Reviews

ConsumerAffairs has collected 341 reviews and 1,666 ratings.

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Page 1 Reviews 0 - 10

Reviewed March 14, 2023

I went there to purchase a few pairs of shoes and I actually found them. When I went to the register to purchase them, I asked the cashier a simple question as to whether I could have a raincheck on the free bags they were offering since they ran out of them. Suddenly the manager who was not even part of the conversation and was standing behind the cashier doing something else comes to the counter and rudely takes the coupon for the free bag from me and patronizingly points to the dates on the back and tells me: “You have to look at the dates! Do you see these dates!? When you get these coupons look at the dates! Do you see March 2 to March 5? So look at the dates next time you get these!”

I was so shocked I didn’t know what to say. I was going to let it go, pay for the shoes and leave, until I saw a small defect on one of the pairs and asked if I could get 10% off for that pair. Again, Lindsey interjected and quite rudely said there is nothing wrong with them! You don’t get anything for that! At this point I have had it with her rudeness and attitude. I left the shoes and walked out. This woman does not deserve to be a manager. She has absolutely no people skills. She is rude, unwelcoming, and patronizing. I will never go back to this DSW again.

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Reviewed March 12, 2023

I am writing to express my extreme disappointment with the level of service that I recently received from DSW. My experience with their company was by far the most grossly incompetent retail experience I have ever encountered. On 10/13/22, I ordered three pairs of shoes for my wife, with an expected delivery time of 4-7 days. However, it took 2 weeks for the first order to arrive and another 3 weeks for the second order to arrive. To make matters worse, the first item arrived damaged, with the box literally falling apart and the shoe having terrible wear. We returned it right away, and it was received by 11/1/22, but as of now, we still have yet to receive a refund.

In the second shipment, we only received one shoe, even though there was supposed to be two. The packaging was fully intact, and my only guess is that the warehouse forgot to pack it. I made numerous calls to DSW's customer service team about these issues, and each time, the person speaking terrible English seemed nice and promised to make things right, but nothing was done. I eventually filed a dispute with my credit card, and I was appalled to receive an outright denial from DSW, claiming that I had never even contacted them and that their system shows that I had in fact made the purchase. This is a complete fabrication, and it only serves to exacerbate my frustration.

Due to DSW's gross negligence, the $250 shoes my wife purchased ended up costing us $650, and I am deeply disappointed in the lack of customer service and professionalism exhibited by their company throughout this ordeal. I would highly advise against doing business with DSW, and I will certainly never shop with them again.

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    Reviewed Feb. 10, 2023

    I was shopping at the DSW in Maple Grove, MN with my son last week. I found a pair of boots I loved on the Clearance Rack that were priced at $69.95. There were stickers with this price on the sole of each boot. When I went to the cashier to checkout, the boots rang up at $155. I pointed out to the cashier that the advertised price on the boots was, in fact, $69.95, and asked her if she could correct the error. She called over a man (young with dark hair and glasses) who I assume was the Manager. His response to me was, “I’m not accusing you, but people switch the tags on merchandise all the time. The boots are $155.” Tag switching???? Seriously? Sounded like he was accusing to me, and to my grown son who was with me.

    Clearly, DSW is using a Bait and Switch tactic with their customers!! I was very offended, to say the least. This young man could have easily checked the cameras. In the past, any time I have shopped at a retail establishment where the tagged price differed from the actual price, that retailer has ALWAYS honored the price on the item. Mislabeling items is the fault of the retailer, NOT THE CUSTOMER!! I will no longer shop at DSW and am making sure to share this with ALL my family, friends, co-workers and customers at my place of employment. I am disgusted beyond measure. Shame on you DSW!!

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    Reviewed Feb. 3, 2023

    Bought a pair of boots. I used 4-6 times and walked less than half a kilometer in before they started breaking down while still brand new. They suggested the damage was intentional and offered a 10% discount even after seeing the pictures. If you want piss poor product and even worse service now you know where to get it.

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    Reviewed Nov. 23, 2022

    I ordered socks and sneakers and paid for two day shipping, only the socks came in. I called customer service and she said they hadn’t been shipped. I asked for a refund and to cancel the order, she agreed. She called me again and told me it would come in today so I waited and it did not come in. I called twice more… one person told me it would come in Friday, another said Monday. A supervisor told me the two previous agents put in an order replacement. They did not ask me if I wanted this, they just lied to me and said it had shipped. I never got any email with the shipping information, which the “in process” email I had prior said I would receive once it shipped.

    I am extremely dissatisfied with this customer service. I was lied to twice and no one can give me any concrete information on when the shoes will arrive. I STILL do not have an email with shipping information! If it was sent like they said why don’t I have this information? I don’t appreciate the run-around I’ve been getting. If it wasn’t shipped just tell me and let me cancel it. If you’re going to ship it then give me tracking information.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 5, 2022

    I ordered several pairs of shoes from DSW's online store on 9/1/2022. Today is 10/5/2022 and they still have not shipped my order. I have emailed customer service on 3 occasions to inquire about the status of my shipment and have been given the runaround in the first 2 emails, they did not even respond to my 3rd email. They blamed the order delay on "the order is waiting to be assigned to a store." Extremely poor customer service and an overall frustrating experience to say the least!

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    Reviewed June 3, 2022

    I returned 2 pairs of shoes and only received a refund for 1. I emailed them several times and they insist they refunded the full amount, when they only gave me a partial refund. I talked to my credit card issuer and they confirmed that only partial refund was received. It turns that when I initially placed the order for 2 pairs of shoes, they charged the full amount. The items did not ship together, so when the 1 pair shipped they charged me again for that pair. They must have realized immediately and refunded the duplicate charge the next day. So when I returned both pairs, they somehow only refunded 1 of them. I believe it has something to do with the accidental charge/refund. They continue to insist that they refunded the full amount when my credit card says otherwise and they refuse to work with me. I will never shop here again.

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    Reviewed May 30, 2022

    I had a reward for $30 off of $50 and spend literally an hour and a half deciding what I wanted, and WASTED expensive gas only to find out that the deal did not apply to like ANY brand besides Sketchers and Adidas. Not shopping at DSW again cause this was DECEPTIVE. I do not appreciate this so called DEAL at all. Left empty handed, just with the useless coupon in my hand.

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    Reviewed May 30, 2022

    We received a card in the mail to receive $30 off any purchase over $50. They claim it is like a gift for being a good customer. When we went to the DSW store, we found a pair of Crocs for $50 and went to check out - thinking we could use the card and purchase the shoes for $20. However, the woman at the checkout counter said that some brands were not eligible for the $30 and the Crocs would not be discounted. There was no mention of a brand exclusion anywhere on the card. Totally bogus store. We will never shop at DSW for shoes again.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 24, 2021

    I ordered an in stock item. The product shipped with a tracking number. I never received the order. I was offered a replacement or a refund, I chose the replacement as it was a gift. After the stated wait time I inquired about a tracking number. I was given the runaround for about a week claiming the item would ship eventually. After numerous emails asking for details they refunded my order claiming it was a glitch in the system. I would have been more accepting of this had they done it in the beginning instead of lying to me. Complete waste of time.

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    DSW author review by ConsumerAffairs Research Team

    DSW Designer Shoe Warehouse is a retailer with more than 400 brick-and-mortar locations across the United States and an online store, dsw.com. They sell a large selection of shoes for women, men and children.

    • Store locations: Customers can purchase shoes online at dsw.com and then pick them up in their local DSW store. There is no charge for this service, and consumers can instantly return their purchase if they don’t like it or it doesn’t fit properly. Some items are available the same day.

    • Discounts: DSW offers discounted prices on popular name brands. The store has regular sales and clearance items, and it offers consumers a rewards program for other special discounts.

    • Selection: The store’s website offers an even wider selection of shoes than is available in the company’s stores. This selection is much better when it comes to extended size options. Customers can search for women’s sizes 3.5 to 13, and they can find an ample selection of sizes 5.5 to 11 on the site.

    • Returns: Customers can return orders to any DSW location for free. They can make exchanges by mail for free as well.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    DSW Company Information

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