DSW Reviews

I ordered a pair of Steve Madden shoes; one was really scuffed on the toe box. I paid for shipping both ways about $18 dollars for a defective pair of shoes! Costing $74 and a refund of $55! We'll never shop here again...

I purchased a pair of men's Florsheim black dress shoes for my daughters wedding. The purchase was made on 07/05/26. The shoe I purchased was a Florsheim Postino Cap Toe Oxford. I have the same shoe in another color and am very happy with them. When I found them in my size I was thrilled and placed the order. I purchased them in plenty of time for the Wedding which was taking place two weeks later. When tracking the item it stated that they would arrive for delivery on Thursday 07/09. Great all good so far. Wedding isn't until 07/19 so everything was still in good order.

I was charged twice for the same item. After spending a lot of time on the phone with customer service i was told I would be refunded and i would get a credit on my crefit card. Well after 2 weeks with no results I called again. I spoke to another supervisor who insisted I wasn't charged 2x and would not help. My statements clearly showed the 2 charges. Customer service is terrible!!!!

I wasn’t made aware the help would cost me $70.00, I should have been informed at the very beginning of this charge and I would not have continued. The shoes were only $30.00, but they ended up costing $100.00. This so called help should be told in the beginning, needless to say I won’t be purchasing anything else from this company.

I ordered two pairs of shoes from DSW online. One pair was delivered correctly. The second shipment arrived in a sealed package, but the shoe box contained four rolls of aluminum foil and no shoes. I contacted customer service and explained the situation. Despite not receiving the merchandise I paid for, I was informed that a refund could not be issued because the item was not present. What makes this even more frustrating is that there appeared to be no effort to investigate what happened or provide any meaningful resolution. As a customer, I paid for a product that I never received, yet I was left to absorb the loss.

Regarding the purchase of the David Tate Ulyssa Loafer. This shoe is shorter than true size and is not one that can be worn for any amount of walking. The craftsmanship, texture and aesthetics are all above average, but it is not a shoe I would recommend for online purchase because of the fit. I will almost never wear these shoes because of the lack of comfort, so it's impossible to predict durability. Because DSW doesn't offer free returns and exchanges I will not be placing any order with them in the future.

Rude manager at this store. Would not allow a return within the timeframe.

Writing a review of DSW.COM. My biggest frustration with websites is the bait and switch where for a mere 10 to 15 percent off they drag you through page after page of personal information only to stiff you on the discount. Makes me insane. Either don't lie or sort your website.

I went to the DSW in Gilbert to shop for Special Occasion shoes. Not one person asked if they could help me, however I had a young male employee let me know that the store would be closing and he would shut down the register down in 5 minutes. I left the store and I won’t be back. If someone would have asked me if I needed help I would have possibly found the shoe I was looking for!

Review for DSW Designer Shoe Warehouse (Algonquin) Rating: ★☆☆☆☆ I had an incredibly disappointing and unprofessional encounter at this location today. I attempted to return a pair of Nike slides that I had purchased just yesterday from the McHenry store because they left red marks on my son’s feet after only five minutes of wear around the house.

Recently purchased three pairs of shoes online. The first arrived as ordered, the second never arrived and the third was the wrong shoe in the correct box that looked like it had been in a plane crash and was taped together. I returned. I have yet to receive my refund for the two pairs that someone on their end screwed up. I will NEVER order shoes online from them again. After speaking to customer service, I still have no satisfactory resolution, although it was promised. 2/3 of the order was wrong.

They made it right. Very speedy got a new pair sent out before I even dropped off the old pair at FedEx to be shipped out so my expenses was very helpful. And they honored their word. Gerrylynn **. I will shop here again 😀.

“Shoe Lover” No More. I am sharing this negative review as a long time DSW customer/“Shoe Lover”…by DSW’s own records, for over 20 years. I recently had such an unexpected bad experience I wanted to let other customers know about this undisclosed policy. I tried to return some shoes that were purchased online and was told that they could not accept them as I had made too many returns. They use a third party company to monitor your sales history and it is up to them to decide when to deny your returns. I was flabbergasted! Never heard of it…EVER. I went home and got online. I scoured their website and could find nothing about this company nor about “too many returns.” This was $200 worth of shoes that did not fit.

Ordered 2 pair of expensive running shoes online. Received an email several days later explaining shipping information. What was odd was the company was using an independent delivery service. Received an email several days moving forward, explaining package was delivered. No one was on my property at the time delivery was supposedly delivered. I have surveillance all around my home, and I was home at the time. No one delivered anything, now waiting to see how long I'll wait for a refund. NEVER purchase from this seller again.

Be aware, when shopping online. If you, see store pick up not available. It means it’s a store clearance event. All DSW stores clear out old inventory. I ordered sneakers, that were either a store return, or used in store. I also had a discount sticker on my box. Cannot be applied, hence me discovering, that my expensive new sneakers, were old clearance. I paid full price!!! Then after being angry they asked, if I would like 10% off.

They never have shoes that are my size and the style that I want. They might have 1 or 2 things in stock at an actual store near me and they make you search and search on their website, which is a joke. They never have good shoes in the store and they want you to buy them online and wait for shipping. Totally ridiculous. I'm done with them. They are "shrinking" themselves to death and will be gone in 1-2 years. And there are never any staff on the floor to help you but when you finally get to check out they treat you like a criminal, are you wearing the shoes, what's in the box, on and on. Go elsewhere. I've spent a lot of money there but I'm done.

I am one who write reviews good or bad. I Purchased shoes for a friend's birthday and I also purchased a pair for my birthday. Each purchase advertised a free sling bag. I thought this would be cute gifts. All sales went through and then the first set delivered the second only the boots. I went back online and the second sling was processing. Delayed then it shipped, well today 1/24/026 was the delivery date. As I was coming in my phone ding, stated delivered, no delivery, no picture from FedEx. I thought that's odd.

I have been a DSW customer for several years and recently created an online account. On November 22, I purchased a pair of GO Walk 7 shoes, having previously owned and enjoyed the same style. Although I received confirmation of payment and shipment, the shoes did not arrive the next two weeks. Upon visiting a local DSW store, I was informed that, contrary to the website's notification, the shoes were actually out of stock and had not been shipped. Unfortunately, I was not informed of this discrepancy, and only discovered it by investigating the delay myself. This experience has raised concerns about communication and customer service, as I would have been charged without receiving the product if I had not followed up. Transparency regarding order status is essential for customer trust and satisfaction.

On November 28, 2025 I initiated a return for a pair of New $174.99 Blake McKay Dixon Chukka Boots because of poor quality, with a large scratch in an obvious area. This item Was Not available in store near me. DSW for reasons unknown, has acknowledged multiple times now- once on December 8, and a second time three days later on December 11, that they received my boots back. FedEx detailed tracking confirms they got them back on December 8th, 2025. If you can't buy your shoes in store, this could be your experience.

On November 22, 2025, I ordered shoes after receiving an email from DSW that the shoes were back in stock. A week later, having received no notification regarding shipment, I called to learn the shoes had never shipped. The representative immediately sent them out. Today is December 8, 2025, and still no shoes. Tracking has had repeated changes in delivery. I wouldn’t order from them again and will call the Better Business Bureau.