DSW Reviews

Extremely Disappointed — Poor Quality and Even Worse Customer Service. I initially loved the Vince Camuto Acaylee sandals so much that I purchased two pairs in different colors. Unfortunately, my experience quickly went from excitement to complete disappointment. The brown pair has a fabric-wrapped heel that ripped after only TWO wears. That is completely unacceptable for a shoe that I purchased expecting reasonable quality and durability.

I ordered a pair of Hey dudes shoes for my son. It gave me the option of free shipping, standard (additional charge) and express shipping (2-3 days for $14.95). I paid for the express shipping. After 3 days, I checked to see when they would be arriving and they hadn’t been shipped yet and also was expected an additional 5 days later. I chatted with customer service and they tried to tell me that I did not pay for the express shipping. I added a screenshot of my receipt and showed them that I did. Then they told me they would just refund the shipping charge. I asked if they could somehow just express ship the shoes and they said no.

I do LOVE shoes and I have been an Elite Member at DSW store for over 10 years!! Since last year, changes with the new website, pricing, rules, quality of customer service and practically zero offers, I decided to leave this store for good. I used to spend a ton of money here. But probably some new administration with more greed and lack of creativity decided for the rest of us. Thanks and good luck!

I ordered a pair of Steve Madden shoes; one was really scuffed on the toe box. I paid for shipping both ways about $18 dollars for a defective pair of shoes! Costing $74 and a refund of $55! We'll never shop here again...

I purchased a pair of men's Florsheim black dress shoes for my daughters wedding. The purchase was made on 07/05/26. The shoe I purchased was a Florsheim Postino Cap Toe Oxford. I have the same shoe in another color and am very happy with them. When I found them in my size I was thrilled and placed the order. I purchased them in plenty of time for the Wedding which was taking place two weeks later. When tracking the item it stated that they would arrive for delivery on Thursday 07/09. Great all good so far. Wedding isn't until 07/19 so everything was still in good order.

I was charged twice for the same item. After spending a lot of time on the phone with customer service i was told I would be refunded and i would get a credit on my crefit card. Well after 2 weeks with no results I called again. I spoke to another supervisor who insisted I wasn't charged 2x and would not help. My statements clearly showed the 2 charges. Customer service is terrible!!!!

I wasn’t made aware the help would cost me $70.00, I should have been informed at the very beginning of this charge and I would not have continued. The shoes were only $30.00, but they ended up costing $100.00. This so called help should be told in the beginning, needless to say I won’t be purchasing anything else from this company.

I ordered two pairs of shoes from DSW online. One pair was delivered correctly. The second shipment arrived in a sealed package, but the shoe box contained four rolls of aluminum foil and no shoes. I contacted customer service and explained the situation. Despite not receiving the merchandise I paid for, I was informed that a refund could not be issued because the item was not present. What makes this even more frustrating is that there appeared to be no effort to investigate what happened or provide any meaningful resolution. As a customer, I paid for a product that I never received, yet I was left to absorb the loss.

Regarding the purchase of the David Tate Ulyssa Loafer. This shoe is shorter than true size and is not one that can be worn for any amount of walking. The craftsmanship, texture and aesthetics are all above average, but it is not a shoe I would recommend for online purchase because of the fit. I will almost never wear these shoes because of the lack of comfort, so it's impossible to predict durability. Because DSW doesn't offer free returns and exchanges I will not be placing any order with them in the future.

Rude manager at this store. Would not allow a return within the timeframe.

Writing a review of DSW.COM. My biggest frustration with websites is the bait and switch where for a mere 10 to 15 percent off they drag you through page after page of personal information only to stiff you on the discount. Makes me insane. Either don't lie or sort your website.

I went to the DSW in Gilbert to shop for Special Occasion shoes. Not one person asked if they could help me, however I had a young male employee let me know that the store would be closing and he would shut down the register down in 5 minutes. I left the store and I won’t be back. If someone would have asked me if I needed help I would have possibly found the shoe I was looking for!

Review for DSW Designer Shoe Warehouse (Algonquin) Rating: ★☆☆☆☆ I had an incredibly disappointing and unprofessional encounter at this location today. I attempted to return a pair of Nike slides that I had purchased just yesterday from the McHenry store because they left red marks on my son’s feet after only five minutes of wear around the house.

Recently purchased three pairs of shoes online. The first arrived as ordered, the second never arrived and the third was the wrong shoe in the correct box that looked like it had been in a plane crash and was taped together. I returned. I have yet to receive my refund for the two pairs that someone on their end screwed up. I will NEVER order shoes online from them again. After speaking to customer service, I still have no satisfactory resolution, although it was promised. 2/3 of the order was wrong.

They made it right. Very speedy got a new pair sent out before I even dropped off the old pair at FedEx to be shipped out so my expenses was very helpful. And they honored their word. Gerrylynn **. I will shop here again 😀.

“Shoe Lover” No More. I am sharing this negative review as a long time DSW customer/“Shoe Lover”…by DSW’s own records, for over 20 years. I recently had such an unexpected bad experience I wanted to let other customers know about this undisclosed policy. I tried to return some shoes that were purchased online and was told that they could not accept them as I had made too many returns. They use a third party company to monitor your sales history and it is up to them to decide when to deny your returns. I was flabbergasted! Never heard of it…EVER. I went home and got online. I scoured their website and could find nothing about this company nor about “too many returns.” This was $200 worth of shoes that did not fit.

Ordered 2 pair of expensive running shoes online. Received an email several days later explaining shipping information. What was odd was the company was using an independent delivery service. Received an email several days moving forward, explaining package was delivered. No one was on my property at the time delivery was supposedly delivered. I have surveillance all around my home, and I was home at the time. No one delivered anything, now waiting to see how long I'll wait for a refund. NEVER purchase from this seller again.

Be aware, when shopping online. If you, see store pick up not available. It means it’s a store clearance event. All DSW stores clear out old inventory. I ordered sneakers, that were either a store return, or used in store. I also had a discount sticker on my box. Cannot be applied, hence me discovering, that my expensive new sneakers, were old clearance. I paid full price!!! Then after being angry they asked, if I would like 10% off.

They never have shoes that are my size and the style that I want. They might have 1 or 2 things in stock at an actual store near me and they make you search and search on their website, which is a joke. They never have good shoes in the store and they want you to buy them online and wait for shipping. Totally ridiculous. I'm done with them. They are "shrinking" themselves to death and will be gone in 1-2 years. And there are never any staff on the floor to help you but when you finally get to check out they treat you like a criminal, are you wearing the shoes, what's in the box, on and on. Go elsewhere. I've spent a lot of money there but I'm done.

I am one who write reviews good or bad. I Purchased shoes for a friend's birthday and I also purchased a pair for my birthday. Each purchase advertised a free sling bag. I thought this would be cute gifts. All sales went through and then the first set delivered the second only the boots. I went back online and the second sling was processing. Delayed then it shipped, well today 1/24/026 was the delivery date. As I was coming in my phone ding, stated delivered, no delivery, no picture from FedEx. I thought that's odd.

I have been a DSW customer for several years and recently created an online account. On November 22, I purchased a pair of GO Walk 7 shoes, having previously owned and enjoyed the same style. Although I received confirmation of payment and shipment, the shoes did not arrive the next two weeks. Upon visiting a local DSW store, I was informed that, contrary to the website's notification, the shoes were actually out of stock and had not been shipped. Unfortunately, I was not informed of this discrepancy, and only discovered it by investigating the delay myself. This experience has raised concerns about communication and customer service, as I would have been charged without receiving the product if I had not followed up. Transparency regarding order status is essential for customer trust and satisfaction.

On November 28, 2025 I initiated a return for a pair of New $174.99 Blake McKay Dixon Chukka Boots because of poor quality, with a large scratch in an obvious area. This item Was Not available in store near me. DSW for reasons unknown, has acknowledged multiple times now- once on December 8, and a second time three days later on December 11, that they received my boots back. FedEx detailed tracking confirms they got them back on December 8th, 2025. If you can't buy your shoes in store, this could be your experience.

On November 22, 2025, I ordered shoes after receiving an email from DSW that the shoes were back in stock. A week later, having received no notification regarding shipment, I called to learn the shoes had never shipped. The representative immediately sent them out. Today is December 8, 2025, and still no shoes. Tracking has had repeated changes in delivery. I wouldn’t order from them again and will call the Better Business Bureau.

I went to the DSW store in Raleigh 3604-110 to look for winter boots and sneakers. After being there for a while, I approached an employee (Aaron) and asked if could use the restroom, this young lady stated “I can let you in to the restroom but we don’t have a public restroom unless you’re buying something.“ Apparently, as a ** female, she assumed I must be homeless. I stated to her, "Do I look homeless." No response from her. She seem to assume I wasn’t buying anything. I was but, after her disposition, my husband said, "Let’s go, this isn’t the only DSW." Christ like behavior. Umm! Jesus, you know. Why do some ** think they can say and treat other races a certain way. Her response was unprofessional and all that extra comment wasn’t necessary.

Something I have noticed with DSW shoes is when I put a pair of shoes in my car after I’ve signed in and it shows free standard shipping, once I get ready to check out they want to charge me $7.95 for shipping. I have tried this several times and both pairs of shoes show free shipping and when I go to the cart it says free shipping but once I put my payment choice in there it wants to charge for shipping. Watch out for their devious practice regarding shipping. I’ve tried contacting them but AI can’t seem to handle that issue.

I have been having heel pain and was excited to get a new pair of shoes to relieve this. I went to the Green Bay location to shop one day while it was snowing. Due to the snow I was the only shopper in the store. There were two employees at the desk who barely said hi or even saw that I was standing there. I asked them if they could help me find shoes to help my heel pain and I then told them the brands that I was interested in. One employee told be to go to The Heel (another shoe store) to shop and the other one totally ignored me and the other just pointed with her finger stating those are over there next to the grey boxes.

As a first-time customer, I was concerned by all the negative reviews, but I had zero issues. They shipped my shoes quickly, they arrived in perfect condition, and DSW were also the only website that had them in the color I wanted or even in stock in any color for that matter. Had a much harder time trying to buy them on Amazon and the actual brand's website. Will be buying more shoes from them in the future.

Like others, I tried to return unused, unworn shoes, well within DSW's stated return policy of being returned within a few weeks of being purchased and with accompanying receipt. I was told that the return was denied by the DSW representative at the store. Apparently, they are contracting with The Retail Equation (TRE) to monitor return activity at DSW & other stores (not sure yet which stores, but I have requested a report from them) and TRE decides if you can return items or not. Beware of being caught up by this, with no warning. I will certainly be more careful purchasing items in the future, but in the meantime, I have brand new shoes that I cannot wear and cannot return to DSW. DSW will not override TRE decision even though I emailed them for a solution.

DSW tracks your returns and can just cut you off from returning with no warning. Don’t shop there. Bought 4 pair of shoes 4 days ago and they won’t take back 2 of them. I was never told I wouldn’t be able to return.

Never. I repeat NEVER use DSW.com. My account has been hacked twice now! Since August 4th (today is October 21st) I have been trying get my refund. Just absolutely horrible! They know it’s fraud. I live in Florida. It went to California and the email address was changed!

Easy experience making the purchase. Shipping kept getting delayed, after five days of changing the delivery date I tried contacting. Disconnected four times from chat. Finally got someone on the phone. Wouldn’t validate the email address with the order number. I literally have the two match in my inbox. Worst online shopping experience I’ve had.

I purchased a pair of Sketcher's Squad work shoes that were worn for 3 days around 12 hrs. total. The shoes had a defect in the left shoe making it feel like I was walking on a incline. I returned the shoes to the store to be told that they felt the difference in the two shoes stating that there was indeed a defect. The clerk told me that since the shoes were worn that they couldn't refund my $87 dollars, that they could only give me store credit. The shoes could not be resold anyway because of the defect, so I didn't understand why I couldn't get a refund. DSW won't be getting too much of my hard earned dollars anymore. Their return policy concerning defective products is not right. The manufacturer should have to take the loss not the customer.

I received a damaged pair of shoes. I had to call to get a return shipping label; it was not straight forward how to initiate a return without calling. They tell me they are going to charge me $8.00 now for return shipping, and deduct from my total refund. I should not have to pay for damaged shoes. I will never order online from this store again.

I am a longtime DSW customer and have always loved their customer service. Those days are over. With a recent issue on a purchase, I used their chat feature where the person on the other end clearly didn't know English well and was misunderstanding what I was asking for. They then made errors in the charges made to me. I then called customer service. I was connected with someone who I could barely understand. I asked to speak to someone else. Again, my account was not credited properly. I sent them an email and the response looked like it was written by an illiterate 5 year old. What country is now handling their customer service??

I went today to the Dale Mabry branch in Tampa Florida to buy sneakers, Jacklyn was amazing and super helpful. She has a lot of knowledge about all sneakers. I like to thank her and you for having her.

I normally don’t write reviews, but I definitely read them when purchasing shoes. The last few months of shopping at DSW have been horrible. I make a purchase and the shoes wait weeks waiting to be picked up by FEDEX. Then they decide to cancel the order with no communication. I order again and I received a random pair of high heel shoes not even my size. I order one last time and I get a smashed part of a box in a plastic bag. It looks like they were ran over, seriously. Sadly, I will have to take my business elsewhere.

Ordered a gift card August 9. Never received it. Called customer service. They said that my email was misspelled. OK I was fine with that so I waited another 48 hours never received it. Call back customer service. My he reinsure me my email spelling. Told me I have to wait another 48 hours. Never received it. Today is August 16 2025. I had to call them for a refund. Customer service has gotten horrible. Do not purchase a E gift card from DSW. You probably will not receive it.

This is the only online store I've shopped where the shipping takes two weeks easily. I decided to take a chance on them again after a long time. I placed my order on 7/11, and the delivery date is STILL being pushed back, now to 7/23. The package hasn't even made it to my state yet, according to FedEx tracking.

This review is for the 803 Goucher Blvd Space 104, Baltimore, MD 21286 location. I was greeted when I entered the business which was nice. The men's sandals were not well organized. They weren't all in the same area. I almost left without purchasing anything. No assistance was offered by a store employee. On my way out I saw what I was looking for though. I mentioned to the person at the front door (maybe the manager) the situation but didn't get any response. The Hunt Valley store is nicer and more organized.

Shoes were delivered today. Box is crushed and the shoes are used!!! The soles are dirty and the packaging is missing. Very unhappy that I now have to return them. I paid full price for new shoes, this is very disturbing that they are selling them used!