DSW

I went there to purchase a few pairs of shoes and I actually found them. When I went to the register to purchase them, I asked the cashier a simple question as to whether I could have a raincheck on the free bags they were offering since they ran out of them. Suddenly the manager who was not even part of the conversation and was standing behind the cashier doing something else comes to the counter and rudely takes the coupon for the free bag from me and patronizingly points to the dates on the back and tells me: “You have to look at the dates! Do you see these dates!? When you get these coupons look at the dates! Do you see March 2 to March 5? So look at the dates next time you get these!”

I am writing to express my extreme disappointment with the level of service that I recently received from DSW. My experience with their company was by far the most grossly incompetent retail experience I have ever encountered. On 10/13/22, I ordered three pairs of shoes for my wife, with an expected delivery time of 4-7 days. However, it took 2 weeks for the first order to arrive and another 3 weeks for the second order to arrive. To make matters worse, the first item arrived damaged, with the box literally falling apart and the shoe having terrible wear. We returned it right away, and it was received by 11/1/22, but as of now, we still have yet to receive a refund.

I was shopping at the DSW in Maple Grove, MN with my son last week. I found a pair of boots I loved on the Clearance Rack that were priced at $69.95. There were stickers with this price on the sole of each boot. When I went to the cashier to checkout, the boots rang up at $155. I pointed out to the cashier that the advertised price on the boots was, in fact, $69.95, and asked her if she could correct the error. She called over a man (young with dark hair and glasses) who I assume was the Manager. His response to me was, “I’m not accusing you, but people switch the tags on merchandise all the time. The boots are $155.” Tag switching???? Seriously? Sounded like he was accusing to me, and to my grown son who was with me.

Bought a pair of boots. I used 4-6 times and walked less than half a kilometer in before they started breaking down while still brand new. They suggested the damage was intentional and offered a 10% discount even after seeing the pictures. If you want piss poor product and even worse service now you know where to get it.

I ordered socks and sneakers and paid for two day shipping, only the socks came in. I called customer service and she said they hadn’t been shipped. I asked for a refund and to cancel the order, she agreed. She called me again and told me it would come in today so I waited and it did not come in. I called twice more… one person told me it would come in Friday, another said Monday. A supervisor told me the two previous agents put in an order replacement. They did not ask me if I wanted this, they just lied to me and said it had shipped. I never got any email with the shipping information, which the “in process” email I had prior said I would receive once it shipped.

I ordered several pairs of shoes from DSW's online store on 9/1/2022. Today is 10/5/2022 and they still have not shipped my order. I have emailed customer service on 3 occasions to inquire about the status of my shipment and have been given the runaround in the first 2 emails, they did not even respond to my 3rd email. They blamed the order delay on "the order is waiting to be assigned to a store." Extremely poor customer service and an overall frustrating experience to say the least!

I returned 2 pairs of shoes and only received a refund for 1. I emailed them several times and they insist they refunded the full amount, when they only gave me a partial refund. I talked to my credit card issuer and they confirmed that only partial refund was received. It turns that when I initially placed the order for 2 pairs of shoes, they charged the full amount. The items did not ship together, so when the 1 pair shipped they charged me again for that pair. They must have realized immediately and refunded the duplicate charge the next day. So when I returned both pairs, they somehow only refunded 1 of them. I believe it has something to do with the accidental charge/refund. They continue to insist that they refunded the full amount when my credit card says otherwise and they refuse to work with me. I will never shop here again.

I had a reward for $30 off of $50 and spend literally an hour and a half deciding what I wanted, and WASTED expensive gas only to find out that the deal did not apply to like ANY brand besides Sketchers and Adidas. Not shopping at DSW again cause this was DECEPTIVE. I do not appreciate this so called DEAL at all. Left empty handed, just with the useless coupon in my hand.

We received a card in the mail to receive $30 off any purchase over $50. They claim it is like a gift for being a good customer. When we went to the DSW store, we found a pair of Crocs for $50 and went to check out - thinking we could use the card and purchase the shoes for $20. However, the woman at the checkout counter said that some brands were not eligible for the $30 and the Crocs would not be discounted. There was no mention of a brand exclusion anywhere on the card. Totally bogus store. We will never shop at DSW for shoes again.

I ordered an in stock item. The product shipped with a tracking number. I never received the order. I was offered a replacement or a refund, I chose the replacement as it was a gift. After the stated wait time I inquired about a tracking number. I was given the runaround for about a week claiming the item would ship eventually. After numerous emails asking for details they refunded my order claiming it was a glitch in the system. I would have been more accepting of this had they done it in the beginning instead of lying to me. Complete waste of time.