DSW Reviews

Absolutely regretful experience in every way! Ripped me off or 2 day shipping and shipped it 7 day after charging me extra - customer service said they wouldn't and couldn't stop or cancel order after 5 mins of placing order and NO refund. Not American customer service and they even hung up on me! I'm refusing my order when it arrives and strongly advise against anyone doing business with this company and their theft of services!

I'm experienced in retail. I ordered shoes on a Sunday for pick up at the mall. Three hours later I stopped by to see if it was ready. After standing in line a half hour and dealing with 2 clerks, one of whom, by her attitude, acted as if she were mentally somewhere else and and another who seemed terrified of dealing with customers, as if it was her first hour on the job, they had no record of my order. The store manager said it might take 4 hours to "get the order into their system". I can accept that, but it's now more than 24 hours later the order is still "processing". How much do you want to bet the shoes were no longer in stock at the time of ordering but the computerized inventory wasn't up to date?

Besides taking the amount of the order at the time of the order they double charge for each pair of shoes as it ships. They lie and say that they "didn't really double charge, they just reserved the full amount"...and then double charge for the whole order. This was on a debit card. My account is now overdrawn. Supposedly I spoke with a supervisor who told the same lies as the first person I spoke with. They said to call my bank.

I had placed an online order to be shipped to my local DSW for pickup. They gave a shipping time of 4-7 business days. Once that time had passed, I emailed customer service to inquire, and they said it should arrive within the next two days. When that didn't happen I emailed again and they said again two days. Again my order didn't arrive, I had to reach out again and was told the SAME THING. Once again no word about arrival. I call customer service again and they tell me it hasn't even been shipped from the facility yet, and I can cancel my order and pay upfront for a new pair in a different style since the ones I ordered are now out of stock.

The worst customer service. Stop outsourcing your labor to India. Rude and full attitude from rep. Was not helpful. I had a gift card that I never used and was insufficient when credited to me in-stores, and she acted like I was being dishonest because there wasn’t a balance. When I asked for the receipt of when it was used, she told me her supervisor didn’t allow for her to provide me that information. Trash and cheap company.

Bought shoes on 11/27. Still no shoes on 12/6. Upon checking, they have no record of my order, but payment was taken out of my acct. Also, my birthday reward given by DSW gone because I used in the order they now have no record of. In order to get a response I had to email company twice, no apologies...no incentive to repurchase items. If I buy same shoes again, I would spend over $50 more than order they somehow lost. This is crazy, horrible way to do business!

Tried to use the site for Black Friday. Crashed more than Ticketmaster for Taylor Swift tickets. Will never use the site again. Wasted all the time adding to the bag and could not place an order. Why aren't these companies held accountable.

Whomever is running DSW now can just go ahead and shut down. The shoes are tacky. Made cheaply and the new jersey branch... Sent me worn shoes. Box as they were thrown in there and sent out. I would never purchase again. Very distasteful.

This a horrible company. They don't even give a refund when they say they will. Their customer service is from India or something.. They do not help at all. WHen they ship an item it takes forever and then they split the orders so it will be hard to return things. IF they try to return you your credit it is also in different amounts... Which makes things hard to dispute. Most shady company ever... Save your time and money...

This product was ordered well over a week ago and still has not shipped. Can not ever get any info on the shipping time of the product. They just say, it’s in process and my tracking will update when it ships. Don’t buy!

I went there to purchase a few pairs of shoes and I actually found them. When I went to the register to purchase them, I asked the cashier a simple question as to whether I could have a raincheck on the free bags they were offering since they ran out of them. Suddenly the manager who was not even part of the conversation and was standing behind the cashier doing something else comes to the counter and rudely takes the coupon for the free bag from me and patronizingly points to the dates on the back and tells me: “You have to look at the dates! Do you see these dates!? When you get these coupons look at the dates! Do you see March 2 to March 5? So look at the dates next time you get these!”

I am writing to express my extreme disappointment with the level of service that I recently received from DSW. My experience with their company was by far the most grossly incompetent retail experience I have ever encountered. On 10/13/22, I ordered three pairs of shoes for my wife, with an expected delivery time of 4-7 days. However, it took 2 weeks for the first order to arrive and another 3 weeks for the second order to arrive. To make matters worse, the first item arrived damaged, with the box literally falling apart and the shoe having terrible wear. We returned it right away, and it was received by 11/1/22, but as of now, we still have yet to receive a refund.

I was shopping at the DSW in Maple Grove, MN with my son last week. I found a pair of boots I loved on the Clearance Rack that were priced at $69.95. There were stickers with this price on the sole of each boot. When I went to the cashier to checkout, the boots rang up at $155. I pointed out to the cashier that the advertised price on the boots was, in fact, $69.95, and asked her if she could correct the error. She called over a man (young with dark hair and glasses) who I assume was the Manager. His response to me was, “I’m not accusing you, but people switch the tags on merchandise all the time. The boots are $155.” Tag switching???? Seriously? Sounded like he was accusing to me, and to my grown son who was with me.

Bought a pair of boots. I used 4-6 times and walked less than half a kilometer in before they started breaking down while still brand new. They suggested the damage was intentional and offered a 10% discount even after seeing the pictures. If you want piss poor product and even worse service now you know where to get it.

I ordered socks and sneakers and paid for two day shipping, only the socks came in. I called customer service and she said they hadn’t been shipped. I asked for a refund and to cancel the order, she agreed. She called me again and told me it would come in today so I waited and it did not come in. I called twice more… one person told me it would come in Friday, another said Monday. A supervisor told me the two previous agents put in an order replacement. They did not ask me if I wanted this, they just lied to me and said it had shipped. I never got any email with the shipping information, which the “in process” email I had prior said I would receive once it shipped.

I ordered several pairs of shoes from DSW's online store on 9/1/2022. Today is 10/5/2022 and they still have not shipped my order. I have emailed customer service on 3 occasions to inquire about the status of my shipment and have been given the runaround in the first 2 emails, they did not even respond to my 3rd email. They blamed the order delay on "the order is waiting to be assigned to a store." Extremely poor customer service and an overall frustrating experience to say the least!

I returned 2 pairs of shoes and only received a refund for 1. I emailed them several times and they insist they refunded the full amount, when they only gave me a partial refund. I talked to my credit card issuer and they confirmed that only partial refund was received. It turns that when I initially placed the order for 2 pairs of shoes, they charged the full amount. The items did not ship together, so when the 1 pair shipped they charged me again for that pair. They must have realized immediately and refunded the duplicate charge the next day. So when I returned both pairs, they somehow only refunded 1 of them. I believe it has something to do with the accidental charge/refund. They continue to insist that they refunded the full amount when my credit card says otherwise and they refuse to work with me. I will never shop here again.

I had a reward for $30 off of $50 and spend literally an hour and a half deciding what I wanted, and WASTED expensive gas only to find out that the deal did not apply to like ANY brand besides Sketchers and Adidas. Not shopping at DSW again cause this was DECEPTIVE. I do not appreciate this so called DEAL at all. Left empty handed, just with the useless coupon in my hand.

We received a card in the mail to receive $30 off any purchase over $50. They claim it is like a gift for being a good customer. When we went to the DSW store, we found a pair of Crocs for $50 and went to check out - thinking we could use the card and purchase the shoes for $20. However, the woman at the checkout counter said that some brands were not eligible for the $30 and the Crocs would not be discounted. There was no mention of a brand exclusion anywhere on the card. Totally bogus store. We will never shop at DSW for shoes again.

I ordered an in stock item. The product shipped with a tracking number. I never received the order. I was offered a replacement or a refund, I chose the replacement as it was a gift. After the stated wait time I inquired about a tracking number. I was given the runaround for about a week claiming the item would ship eventually. After numerous emails asking for details they refunded my order claiming it was a glitch in the system. I would have been more accepting of this had they done it in the beginning instead of lying to me. Complete waste of time.

I've been buying most of my work and athletic shoes from DSW for well over 15 years. They've always had a great selection of men's shoes and the coupon perks were always a good attraction to get me into the store to shop. In the past year the selection has dropped along with available sizes and all shoes are full price. They mail you store coupons to get you back in store and when you find something worth purchasing the coupons don't work for that brand.

I made my first purchase from DSW of some UGGS Slippers. I specifically asked the store employee if these shoes were seconds or were made specifically for discount stores, and was told “no, we take a loss on the sale of UGGS, as this is one of our loss leaders to get people into the store.” Within 3 weeks these new slippers (worn only in the house) were failing — the fur lining in the insole was bunching up and pulling away from the edges of the insole — it appeared to have never been bonded to the midsole except around the edges.

I used to love DSW but this is the fourth time they've sold me "new shoes" that have come worn, dirty and disgusting. This time it was a pair of sneakers that came in a box with no lid, a jelly-like substance on the inside of them, and reeked of someone else's feet. Each time their customer service are difficult to work with, unapologetic, and it makes it very clear that this is a common place complaint for them. There are so many excellent bargain brands for shoes, it's absolutely not worth it to spend money at DSW to have to go out of your way to fix the mess they made selling "new" shoes in horrific condition. It's an unhygienic, misleading, and a truly disgusting practice of theirs.

DSW mails coupons out. When you try to use them in store they do NOT apply to most of their stock. USELESS. They used to mail out valid coupons/discounts. Think I'll stick to Famous Footwear. Their coupons are valid on All Stock!!?!

On 7/26 I placed an order no **. On 7/27 DSW system canceled the order. On 7/27 I placed the same order **. On 7/28 the order was canceled again. When I called their customer service, they have no idea why order keeps canceled.

I clearly understand that I selected the standard shipping option for 4-7 business days. But, damn, I ordered my item on 4/7 and a week later 4/17 I have yet to receive an email regarding my item. I would rather order from Amazon. I've never waited this long for an order from Amazon. No wonder why Amazon is the reason why some businesses are closing forever.

Ordered shoes early January. Received a couple of days ago. This was my first purchase ever from DSW, and I was so excited. I opened the box only to find filthy, disgusting, smelly used shoes. I ordered all white shoes, so it was obvious that they had been worn. Called customer service and they said to return by mail or to store. I returned to store same day, and got my refund. I emailed them the next day to send them pictures of the shoes, and to also explain to them that they charged me $7.95 and that it was still pending in my bank account. They denied ever charging me that. They didn’t seem shocked by the dirty shoes and offered me $20 off my next purchase. Let’s just say I’m never ordering from DSW ever again, and I will never recommend to anyone I know.

I have been a loyal DSW/ShoeCompany/ShoeWarehouse customer for years. A few months ago we had to move and there isn't one of these local to me and traveling is obviously not an option. Therefore I purchases a pair of boots online. The boots arrived and were not what I wanted so I wanted to return them. This is when I learn that I will have to pay to return these boots. I will own that I did not research in their return policy section that they don't do prepaid returns for shipped merchandise, but I have actually never encountered this ever with all my online shopping and especially during Covid all online purchases I have made have provided prepaid return slips.

My wife purchased 3 pairs of shoes on line for Christmas for our grandkids. They charged our card an additional $50.00 per pair of shoes without telling us. When my wife called they told her they do that now and the charges would drop off after 3 or 4 days. First of all, where do they get off charging more than the price of the shoes? Second the charges have not dropped off yet. Had they made this policy known to us we would have used a credit card, or not purchased from DSW at all. It's just lucky we have extra money in the bank, not everyone does. Think of a person that is just getting by in these times. They could bounce several items waiting for these fees to fall off. That's assuming they do. We will never buy anything from these crooks again.

On Nov 19, 2020, before purchasing online, I called the company to see if I could get a discount. I got a code for 40% off and immediately after hanging up, I went online to make a purchase and use the code provided, but the code was rejected. I called the company again and was told that there was nothing they could do, so I decided to make the purchase without the discount. When I went to check out, there was a web malfunction so I called the company the third time and was told by an agent that she will facilitate the purchase and assured me that she would give me the discount.

I order some shoes online. I received them today! This box was destroyed and shoes have been worn with stains. Unbelievable!!! I paid to receive new shoes and I get used!! Who does that?? I got nothing from the company on why this happen other than, "We can replace them but it will take another 4 to 5 days"!!! Wow!!

I have always had great online ordering service and received high-quality shoes. HOWEVER, since my last orders, placed 8 and 5 days ago, my orders have not been shipped. I inquired with the customer service line and was told that it is due to a nation-wide shut-down and they have no idea when the items will be shipped. Until this is resolved, DO NOT PLACE ANY ONLINE ORDERS. Your card won't be totally charged, but it is "approved" and not available in your credit card balance.

I ordered a pair of shoes for myself and a pair of boots for my husband. I immediately got an email with a better deal. It seems like everyday I get multiple emails with better deals. So I finally took the time to call and say I don't think I got the best price and since I spent hundreds of dollars I'd like to find out. After listening to Frank in customer service tell me, Oh I did this and I did that and oh I was finally able to get you a better price," he said he'd send me an email confirming. No email. No credit on my PayPal. By the way no shoes yet either. My husband is asking me when are those work boots going to arrive?!

DSW offers a great supply of shoes in varying styles, colors, and prices for men, women and children. I like the constant rotation of product and the fact they have physical locations to enjoy.

Just 3 letters is all I need to say: DSW! They have hundreds of BRAND NAME shoes for such reasonable prices. Looking for a specific style/brand? DSW! Even Picky shoppers will be addicted to DSW.

DSW site is easy to navigate, they offer up if you like these you may like this. Paying is seamless and the coupons are a click rather than a code. I REALLY like that.

DSW has a great selection of shoes especially heels, great rewards program and good customer service. I like shoes for my medical office as well and I took one star away because they have a few choice.

I love DSW for the huge selection and the rewards. I am able to get free shipping as well as easy returns. I find that there is a greater selection online on the sale items.

DSW has a great selection online, but their technology does not always keep up with their serious amount of marketing & promotion. The site will crash in a flash sale.

I have always had a great experience with DSW. They have an amazing shoe selection, deliver on time and you can sign up to receive emails when they have sales. People always compliment my DSW shoes.

I love the selection, pricing and shipping DSW has to offer. They have a great loyalty program, and quality merchandise at affordable prices.

I have shopped DSW online for several years. They have always been great with customer service, shipping and great prices. Their stores are great also.

DSW has the largest selection of shoes online that I have found. The packages are always delivered in excellent shape. The shipping is fast; there is a fair return policy. I recommend it!

If purchase your shoes and don't return then DSW is okay. They have plenty of selections and okay prices. HOWEVER if you return your shoes, BEWARE! I'm on weeks into trying to get my full refund back. When I returned the shoes in store (my purchases were from online but I returned in store), the receipt that was given back to me was not accurate so I had no idea what was going to be refunded in the first place. After I had placed the order I had a couple shoes cancelled because they were no longer available but was not notified on if they were refunded or if I was never charged since DSW broke up charges into 5+ separate orders so there was no way of tying charge with shoes.

"In future, we request you to opt for the faster shipping method available as 2nd day expedite or next day shipping so that you can receive your favorite items at the earliest." This is what they wrote to me after losing my package, reshipping it 7 days later, and leaving me waiting for a full 3 weeks before receiving my order. Buy in store, or shop somewhere else.

Returned shoes in-store on 8/8. Applied refund for return to purchase price of other shoes that had to be ordered and paid the difference of $7.19 with AmEx. Eighteen days later: no shoes, DSW has held my refund for the return, and no order update from DSW. I called and spoke to a floor supervisor. She noted that my order is suspended, however, she cannot detect why. I canceled my order, requested my refund (which will take up to 1 week, I'm told), and requested that my DSW discount club membership be canceled. I will go back to Amazon -- great on keeping the customer informed and most Prime purchases are fulfilled in under 18 days. DSW has held my refund for 18 days and did not apply it to my order. Zero customer service on my order. Poor customer experience overall.

I ordered my shoes a week and a half ago and I still can’t get an expected delivery date! The customer service can’t even tell me that. I will NEVER order from this place again. This is my second time ordered from this place and second time my shoes came late.

My email showed me a discount of %60 on shoes, however, the end date was 8-2-20. I had my shoes in a bag and had to take care of a situation until this morning. When I went to pay for my shoes, the price went up even though they were in my bag. I'm sorry, as I loved the shoes but am not willing to pay the amount they are now.

After sending a couple emails to customer service they fix the problem but still is a bad experience that I wont risk going through again. I'm not buying online at DSW ever again.

Visited the store located in Fairview Heights. First time shopper, purchased two pairs of shoes for an upcoming wedding. As I was standing in the checkout lane, a female employee motioned me to use her lane for check out. I used a debit card to make the purchase during the sale transaction, there was a problem. Another employee got involved. The two of them did not know how to correct the problem and I was told to use another checkout lane.

Last shopping I've spent around $180 on shoes. When I asked for my reward points they said I am in negative balance (-144 points). When I asked how come not only have no points but am in negative balance after all my purchase they said it is because I did not purchase anything for some while so they take your points from you. Never heard someone doing things like that. So they lie to people and I told them to delete my membership. Although I like their shoes I do not like to be lied. People be careful with their false points and rewards!!!!

I ordered a pair of REEF vista Hi sandals on 5/11/2020, stated on email with shipping number that my order shipped 5/13 have never received shoes! States by FEDEX still waiting for supplier to send. I emailed customer service at least 25 times each time stating they are being shipped! Other email told me they they were shipped and because I didn’t receive they resent the order in 6/8. Never received a shipping notice that they resent.

I was looking for rain boots and work shoes and decided to order from DSW for the first time. The prices were decent so I gave them a shot. I ordered 7 items in total. About a week after charging me, I got an email saying a certain vendor won't deliver to my address. They wouldn't tell me which item wouldn't ship. I spent 5 days emailing them asking which item wouldn't be delivered before someone answered. It took them 2 weeks to make my refund. I placed my order on May 25th and the tracking number said my shoes would arrive about 10 days later. When they didn't arrive that day, I checked my tracking number and my expected arrival was now the week after. Currently as of writing this review, I have received 0 items, have waited 3 full weeks, and my tracking information says I will be waiting another 3 weeks. I do not recommend this company.

I saw the television ad and said, "Wow I need some tennis shoes." I'm a senior and the store was clean and covid 6 feet apart was being implemented. Signs all over showed percentage off. So after trying on several pairs of shoes found a pair that fit nice and thought I was going to pay $ 24. I get to the register and the clerk tells me, "No this pair is not on sale. I tell her you advertise everything on sale at great prices. They wanted $54.00 bucks for a pair of tennis shoes. This was the Westminster Colorado Location. I told her to keep them and left found a better pair at Walmart for only $12. It pays to shop around and not listen to advertising.

I purchased a pair of boots online few months back, unfortunately they didn't fit me. And due to the COVID19 situation the stores near me were closed. So I made online return via FedEx, following the details given to me by DSW online customer service. They received my package by March 30th. And even after so many email conversations my case is still open. They have processed only the partial amount yet and I am still waiting to receive complete money back. I have sent screenshots of receipts and all details they asked for, but no luck yet. Even a kid from 5th grade would understand the concern, but seems like the DSW Customer Service don't want to understand. And now I am losing hope of even getting my money back! Worst Customer Service, Waste of time and money!

I purchased a pair of shoes and was told I'd be charged upon the shoes being sent out. My order was immediately canceled, no merchandise available, no problem. However my card was immediately charged by DSW. In this present COVID-19 era I'm not even calling my bank. I'm just going to watch my account. No customer service available from DSW... Terrible service.

I have not received 2 of the 3 pairs of shoes that I ordered yet DSW's system is saying that all of my shoes were delivered. DSW has taken my monies yet I do not have ANY shoes in my possession. One pair of shoes arrived on yesterday (Out of the 3 pairs) and sent them back as they didn't fit and included DSW's return label on yesterday. This morning, I received a package from FedEx and it was the SAME exact DSW shoebox package I attempted to return back to you.

I had two pairs of shoes in my cart on 4/24/20. I tried to enter my $10 coupon code with an expiration date of 4/26/20. When I entered my code it said I had to be a DSW member in order to use it. So, I tried to login with my email. Another box came up that said DSW sent an email with a temporary password for me to login. No such email arrived. I tried again. Still no email. I searched my inbox, all of my junk folders, etc. Nothing. On 4/27/20 I tried again. Lo and behold, I got the email with the temporary password within seconds. But by that time my $10 off coupon had expired and the shoes I wanted were no longer available. This is an unfair and deceptive business practice and I will definitely not be supporting DSW in the future.

Placed an order for shoes on 4/22/20, noticed an error in street address – one number incorrect. I tried for 2 days to contact DSW Customer Service, disconnected 6 times in 2 days, sent 2 emails, one immediately of order and one next day. Item shipped 4/23, address still incorrect and I cannot reach Customer Service. They say services may be slower because of COVID 19, but they take your money right away and ship rapidly. No contact opportunity for customers is not virus’ fault – DSW simply does not care about customers – they just want money. I will probably never see the shoes I paid for. Worst Customer Service of any company I have dealt with in my lifetime!

Annoying, Unhelpful and waste of time. I had tried to get in contact with customer service after they sent the wrong size shoe. Finally after multiple emails they do and the only time they did reply was to cancel the rest of my order which was two pairs of other shoes. All I wanted was for them to fix their mistake.

I placed an order and immediately changed my mind. I went to go cancel, no option to do it online. I follow their support options online and chat. After over an hour wait I was told it has already been processed and nothing could be done. I was referred to call in to find out their offices are closed for the foreseeable future. I was then instructed online to email their back office and they will get back to me. Absolutely poor customer service and I won’t be doing business with them again. Use Amazon or Zappos, way better than this poorly ran company.

Stay away from DSW website. They took my payment for 2 pairs of shoes, they provided shipping info, and the next day they ve sent me an e-mail saying that 1 pair of shoes was out of stock. I received the available pair 4 days later. The shoes were supposed to be black/blue, they are black/pink. Yes, pink!!! Cannot call to talk to anyone in the office... closed. They are an absolute embarrassment to the American customer service standards.

I had received unsolicited mail from DSW and asked politely to be taken off their list. A year later, they still kept sending me junk, and I asked again to stop sending me anything. No reaction from DSW other than continuing to annoy me with unsolicited mail.

Few of them. My two online order got canceled said not in stock, if not in stock then how shows on website. One order showed shipped for almost 10 days but nothing shipped I had to remind them. Same with currently one order is pending for many days, I called them to cancel they said it’s in process and can’t cancel, I have to return once it’s arrived (it is two days ago I called them and it’s today also it’s not shipped yet).

On 1/12/2020, I went into the DSW store located in Miramar, Florida. I purchased 2 pairs of shoes for my children for an event. Unfortunately one of the shoes did not fit. So I returned to the store that same day and returned the shoe. I check my bank account a week later and notice that there were 3 transactions for the same amount. The transactions did not include the refund amount.

I placed an order online on Jan. 5 with free standard shipping (4-7 days). Today is Jan 16. The website says shipped and provides a FedEx Tracking # which I tracked and nothing has been shipped (only the shipping label has been created). I have called customer service but there was a 42 minute wait to speak to a real person. I am very disappointed in the service and the fact that last week when I called and actually spoke to a customer service rep I was told I would receive my order within the 4-7 days. Currently, I am on day 11 and nothing has been shipped.

DSW received my return/exchange on 1/2/2020. On 1/4 I emailed them to make sure they had received it. They emailed back to say that it had been delivered to them on 1/2 but to allow 4 business days for the return/exchange to be processed. On Thursday 1/10 I emailed them because I had not heard anything yet. It is now 1/12/2020 and according to their latest email on 1/10 they know nothing of the return yet. Makes it sound like the email they sent me on 1/4 was incorrect but I know they had it because according to my FedEx tracking #, I show they had received it. The emails I have received seem very impersonal and say they are happy to help but no results. I have yet to try and call them but do not want to wait on hold forever. Very unhappy with their service. Will not order from them again.

I placed an order with DSW through the app and paid with Afterpay. I placed it online because I had $15 in rewards and I wanted to claim the free gym bag they had advertised. I tried to get the shoes sent to my local store but because I had the weekender in my order, I could only get it sent to my home. I changed the shipping to my home address and confirmed that it was correct.

Purchased shoes at a time when there was a gift with purchase (GWP). Inside the free tote was a postcard that read something to this affect “If you’re not satisfied with your purchase, this gift is yours to keep. No need to return it to the store”. After realizing the shoes hurt my feet, I returned them. Only after I got home and took a closer look at my receipt did I realize they credited me minus the amount for the GWP. So essentially you are paying for their cheap GWP if you return the shoes. Talk about false advertising!

While paying for boots at DSW, I received an immediate text from my Credit Card company saying charge of $85.16 went through. HOWEVER the Clerk/Manager, Shannon at DSW in La Jolla, stated the charge did not go through and she needed to charge it again. I refused, stated it DID go through, etc. She said her system did not show the charge completed. I left the store WITHOUT the boots and called my SAVOR Cap. One credit card company who stated there was nothing they could do for 5 biz days. (I no longer use them.)

I recently ordered 3 pairs of boots from DSW online. I am a VIP Elite member so my shipping is supposed to be free 2-day shipping. The first pair of boots, which were a pair of Franco Sarto's, in which I've never had an issue with fit, but the boots clearly had been worn and returned. The box was tore up, the barcode sticker had been removed, most likely it was a gift, and the boots had no paper stuffing inside to keep the shape or outside to protect the leather. Also, the right boot had a visible crease at the toe line, which usually denotes that someone wore these boots, and there was cat hair on the boots.

Upon finding a local Designer Shoe Warehouse (DSW) while still a resident of Washington, DC, I was able to find more high quality, highly reputable brands, and even accessories like messenger bags and wallets. Once a customer makes a couple of purchases, they find you everywhere you move. I received, only in the last two months, a VIP gift card for 20% a purchase of $40 or more. Then I received a VIP gift card for $20 off a purchase of $49 or more. I cannot be more impressed with the quality, and brand names like Calvin Klein, Ralph Lauren, and even Diesel that are a fraction of other retailers. I highly recommend DSW to anyone who enjoys quality shoes to accessorize their clothing.

I had to order same boots from DSW THREE times! First time when I came to pick up boot at the store, I was given boots and one of them was scoffed right on the toe, very visible and so deep, it could not be buffed away. I asked those boots to be returned and replaced. Return was processed, I paid again and was sent confirmation when my supposedly NEW pair of boots was shipped (with tracking info and all) and two days later after supposedly watching my NEW order being shipped from OH, I received an email, telling me my order arrived to the store (where I requested to pick it up once again).

I recently ordered a Black Steve Madden purse online with my birthday coupon. All went great until I received the package with the wrong purse. I politely emailed customer service to explain my concern and was told that they were going to send me the purse I actually ordered with 2 day shipping. The shipping was definitely not 2 days since it took 4 days to get to me. When I received this order, I knew that something had gone wrong by the size of the box. It was small. I opened the box and there was a pair of New Balance socks inside. However, the correct order form was inside. I was very frustrated at this point and emailed customer service yet again. They requested that I go to the store for a refund since they are “unable to send me the replacement item”. Not only am I inconvenienced by having to drive 30 minutes to a DSW store, but I never even got the product that I paid for. Ridiculous.

When my boots arrived I was so excited to have a new pair of black wingtip boots, but when I opened the box to look at them I was hardly impressed and let down. There were multiple scuffs on the boots. Along with very poor stitching that wasn't colored and tearing apart. Disappointed that they sent me these pair of boots in poor condition, obviously they didn't go through any quality tests before shipping to me. Will be returning and not ordering again. I guess you get what you pay for.

I placed an online order from DSW on 10/2 for Joules Pop-On Rain Shoe. On 10/11 the package was finally delivered. When I opened the package, what I received were men's size 11 loafers. I immediately contacted customer support chat. After a long hassle and a lot of frustration on my part, the customer service agent agreed to ship the correct shoes overnight. He said they likely would not go out on Friday but should ship on Saturday. I was expecting them on Monday but they didn't even ship until Monday. And they shipped 2nd day instead of overnight so I didn't receive them until Wednesday the 16th. When I opened the package, I saw a plain brown shoebox. When I opened it, I found a used pair of shoes with no packaging material. The bottoms were dirty and the insides look like they had been worn.

I needed two pairs of shoes, and my husband needed one pair. We had a birthday coupon for $5 off of anything, and additional money off depending on purchase price. One of the employees saw me struggling with some shoe boxes. She immediately came to me and offered a large bag to hold everything. Very helpful and friendly. At check-out time, our cashier was very friendly. We received excellent service, and while the values were good as-is, the coupon savings were huge. Very satisfied.

I placed an order online on 10/2 and had several coupons as well as the website was offering a certain percentage off orders as a fall special. I ordered 5 pairs of shoes which originally was around $250.00 before any discount. With the discount my total was $89 which I felt was a great deal and I was very pleased with the purchase. After two weeks one of the pairs of shoes had not shipped and I emailed their customer service and was told the item had been cancelled and my total went from $89 up to about $136 because the order no longer qualified for the discounts. Had I known the one pair would be cancelled/unavailable I would have selected a different pair. After emailing with their customer service they adjusted the total to $88 yet I am still only getting 4 pairs of shoes for basically the same price- basically missing out on one pair since they did not have it available.

Came here to leave an awesome review for DSW. Last week I had a question for their social media team about an error on their website and they went above and beyond to help me. Today I received an order that I ordered from the website. I was not happy!!! A store fulfilled my order rather than a warehouse and they sent me a filthy pair of used shoes! Worse yet, the shoes were a gift and I couldn’t even ask for a new pair because they were now sold out completely. Like these shoes were worn for months and somehow they took them back as a return and instead of discarded, they slapped a clearance sticker on them and put them out for sale. They are scuffed, have black grime in the cracks, grass and dirt, you get the picture.

I placed an order in store and was told it would arrive at my home in 4-7 business days. Six business days later no order and no shipping information but my credit card had been charged the day before. I called and was told that my order was "stuck" and that I had to cancel it and start all over again. Since we needed these shoes for the first day of school, I did it and paid for expedited next day shipping. They charged my credit card AGAIN and lo and behold my order didn't arrive the next day like I had paid for.

Saw a lot of bad reviews regarding this company but they were the only place that I could find a specific type of running shoe that I wanted. I placed my order and it was shipped via Fedex Smartpost on the same day. I received my shoes within 6 days and there was absolutely no problem with the order. I would use this company again in the future. Excellent service!

When chatting with customer service about an order that did not go through the representative abruptly ended the chat. Because of a “glitch in the system” on their end I was charged via PayPal and my order did not even go through. They said it would be one month before the charge falls off of my PayPal account. I have never heard of such! This was my first order and my last.

Fast shipping great products and quick delivery time. Can't wait for my other orders to arrive to see how great they are. Will recommend DSW to all of my friends and even have family ordering now. Just a great company.

DSW is AWFUL. I am an ELITE member - you would think that would mean something, but it does not. As others have mentioned, it is IMPOSSIBLE to shop with them because their payment processing is BROKEN and clearly has been for some time...considering I already saw a review that dates two years back. I, too, entered five different payment methods (all good) that were denied. Including Paypal. When I contacted DSW via chat, I was told there was nothing they could do that I need to phone customer support. They refused to put me through to a manager and basically told me that there was nothing they could do to help me. Didn't matter that I was trying to spend $500. Didn't matter at all that I was an elite member. Nothing mattered. They don't care. Guess what DSW - Zappos sells all the items you sell at the same or very comparable prices - I would prefer to pay a little extra to not be frustrated and treated like my business was not important.

I’m an Elite member, then why is the service so poor. I’m confused. As Elite one of your benefits is two day shipping. I always mark two day but once I hit, purchase and receive my email, I’m back at 4-7 shipping. Please explain? My previous order, I received confirmation that it was delivered but no package in my box or on my porch. I called. Talked with a very nice lady but she confirmed that yes it was delivered and I explained that I didn’t receive and where was it delivered. She recited my address.

My order was placed on hold and due to the phone line hours on Sundays it was nearly impossible to figure out why it was placed on hold. The live chat was not helpful AT ALL. They would tell me nothing! I spent a lot of money and the shoes were a gift. They did not come on time and I am very mad with the customer service in place at DSW.

The first time I ordered shoes from this place they sent me a pair that was two sizes bigger than what I had ordered. Of course I had to go to the trouble of taking them back as I didn't want to pay $8.00 to sent them back. I stupidly ordered another pair a month or so later and the shoe was not anywhere near my size. I truly believe it was a man's shoe as there is no way a woman who is size 7 could wear this huge, extra wide shoe. These were supposed to be made by Nike but I think they're fake. The box was not Nike; it was plain cardboard that they assembled. I won't take any more chances on buying anything from this store. There's something very wrong with their products and their customer service in the mail order department.

Kept charging me for stockings that were out of stock and not sent. My credit card company removed it 3 different times. The customer service number at the bottom of the DSW webpage is a toll free number that is a FAX number. I had to do an internet search to find their actual phone number. When I got through to them. The agent was nice but I was placed on hold for 4 minutes because she couldn’t get authorization to cancel this order. No more DSW for me.

First thing I ordered online was a pair of Birkenstocks. They came and one of them was defective. I took them back to the store and they let me switch out for a good pair. Second time I ordered a pair of black TOMS with a black sole and a Fossil purse. The purse came first and it smelled like cheap leather, the zipper was cheap and the material around the zipper was plastic. (I have used Fossil purses for a very long time and know the quality of them to be awesome).

Don't even bother spending your hard earned money on the "BUY A PAIR OF $39 SANDALS, GET A $20 BONUS CARD" promo. The so-called bonus offer code they provide to you one month after your purchase will conveniently not work on their website or mobile app, despite multiple attempts to apply it towards a purchase. Their joke of a customer service department/online chat will be of no help to you, either. Shady business practices, DSW. Your shoe selections are BASIC and not really on trend anyway. Shoe quality is also generally very poor. Your brick and mortar stores cannot compete with Zappos or 6pm. There are no perks to being a VIP Rewards member. Online shoppers are very savvy and have many choices on where to shop. Your store will never survive if you continue to treat customers this way.

Always more than 10 people on line at Paramus, N.J. store. Aisles on my last visit were horrific. Rolling carts with stacked boxes unattended. Clutter EVERYWHERE!! Need a lot more help. Plus, stood on line 15 mins which tells you how shorthanded they are. Been a VIP member for yrs but I was really turned off on this last visit.

I ordered couple bag from DSW. The payment was succeed. But my item was only partly ship. So I still missing 3 bags. I waited almost 1 month and tried to send some email while I’m abroad, but no good luck. So finally I called their customer service, but they don’t even offer anything to compensate and while I’m telling them how sad I am, they hang up the phone without asking if I need anything else. Very upsetting.

Ordered a product on the 11 and it was shipped out the 12th. But hey I won't get my product till the 24th. Oh and the shipping sucks cause they use FedEx and they don't work on the weekend, that was their excuse. Also asked what their processing time is but they can't really give you a straight answer. Anyways it's a gamble if you are expecting your product to be sent by a certain date even if you order it ahead of time. Also you can pay for faster shipping but even then if there is no product in stock you're still screwed and the processing time will take longer. Good luck! May luck be forever on your side!

I ordered an Aldo crossbody bag from DSW for a friend's birthday and I received a defective piece with a scratch on it. I returned it the first time for exchange and received the same bag again. I have been calling DSW after that constantly to send me a new bag and they place the order and it gets canceled the next day. This has happened for 5 times. The last order even charged me $5 for a replacement bag. How much patience do they expect me to have? Every week I spend 30min talking to the customer care, tell them the whole story every time, they order a bag for me and the next day it gets canceled. My friend's birthday was April 12 and I still have the defective piece which I can't gift her. It's been more than 2 months and I am literally tired of dealing with them. Horrible experience I would say. You might get cheap stuff but mind you such problems will arise and you will zero cooperation from their side.

I purchased 2 pairs of shoes through DSW. I just received my order and 1 of the pairs still has the security tag on them. I live 30-45 min away from my closest DSW and was told I can either waste my gas and drive there for them to remove it, or I can wait days/weeks and send it back for an exchange. Patrick at CS told me those are my only 2 options and that is it.

I order Betsey Johnson shoe. Love the shoes but I was missing points, just 30 points and I call customer service. Waste my time. Not good customer service at all. Would not give me 30 point. I write my review and I have to wait 2-3 weeks. That is sad that I have to wait talk manager. Nothing. Bad customers service.

I received an email that included a promo code for a free promotional bag if purchasing Crocs. My online order was taken and the confirmation showed the free bag. A couple of days later, I received an email indicating that they ran out of bags. I emailed them and told them to cancel my order, as, I would not have ordered the shoes if it were not for the promotional bag. Then, 5 days later, they sent me an email saying my shoes had shipped. Again, I sent the email and told them that I cancelled the order, and would refuse the shoes. I have a feeling this battle is not over. Allow me to also say that when I placed this order online, it would not allow me to ship to any other location other than the billing address.

Order was placed over the phone for a store pick up. Order was canceled however card was charged twice. They lied and said the money was on hold and never taken from my account even though my bank says otherwise. Another week passes and bank determines that it’s indeed fully processed from DSW. Called them back and they continued to lie until I challenged them and then confirmed that they had taken money out. Now we want you to wait another week for us to process the refund they claimed was already processed. A week later and still no money. I think it’s time to collaborate with others and seek legal advice/action.

I went online to DSW.com to select a few pairs of shoes. I had received a couple coupons in the mail and was looking forward to using them via the website. Much more convenient than driving to the store. None of the filters worked, nor did the search screen. I could not get anywhere. I tried searching by size, brand, materials, etc. Nothing worked. I was continually returned to the main screen for women's shoes no matter what I selected or entered. Like most everyone, my time is valuable. I certainly do not have time to scroll through hundreds if not thousands of shoes. I will move on to another company where the site actually works. I have no idea what kinds of issues DSW is having with their site. It's clear a major department there has dropped the ball. Hope others out there have had better luck than I have. What a shame.

I attempted to place an order online for store pickup. First order was from a store convenient to me that indicated it would be ready for pickup within 4 hours. Two hours later I received an email stating the order was canceled as the store didn’t have the item. I ordered again from another store that had it available for pickup within 4 hours. Once again the order was canceled because the store didn’t have it. This happened 4 1/2 hours after the order was placed and only after I went to pick it up. I called customer service and was told they would expedite shipping and I would receive it within 2 days. At the end of the second day I received and email saying they were still working on it and would notify me when it shipped. Another call to customer service was totally unsatisfactory. Apparently their system is totally unreliable and daid not indicate if any of their stores actually had it. Will NEVER order from DSW again.

Purchased shoes on 4/17/19. Shoes were too wide. I never wore them. Price including shipping was 35.94. Read on website that there would be an 8.50 fee for return. All they credited me was 18.25. They kept 17.79. I realize I could have went to their store and the 8.50 would have been waived, but what happens to the 9.29. They kept with no explanation. I am protesting this with my credit card company. Terrible company to do business with. A complete rip off.

Absolutely disgusting, rude, unprofessional customer "service". They made 5 mistakes in a simple refund transaction. Taking hours on the phone, no money refunded after 15 days!!! Reps have no training or knowledge. I have never seen such horrible low level company. The worst.

I have ordered shoes online from DSW on multiple past occasions and they have always arrived in 3-4 days. I ordered 2 pairs to take on vacation with me, about 6 days before I planned to leave. After 3 days, I received an email saying that my order was still being processed and had not yet shipped. I called customer service to see if I could switch my order to in-store pickup, or at least cancel the order and then just go purchase the shoes in store. He informed me that even if they were shipped to the store they still would not arrive in time, and it was also too late to change or cancel the order. If it hasn't shipped, how is it too late to cancel it? I won't shop here again.

Order shoes that they never even had in stock but are continuing to sell on the website. Paid for overnight shipping, never got them, and a week later received an email they never even had that shoe in stock. Another order came a week later after paying for two day shipping. Seems unorganized, and mismanaged.

This company will not refund online orders easily. I returned two pairs of shoes weeks ago and have been unable to get the refund due me. Is there a place to report this kind of problem? I used the “live chat” and phone representative, neither helpful.

My summary says it all. I ordered a beautiful pair of Sam Edelman ankle-strap pumps in fuschia from DSW (Designer Shoes Warehouse). Despite the fact they arrived in a plain brown shoe box marked size 8 (I ordered sized 7), I found a size seven shoe inside. It had a white chalky power on it but I brushed it off pretty well and tried it on. For a brief moment in time I became Cinderella - the shoe was elegant and it fit like a dream. I decided to try on the other shoe. It seemed a little big - as if Cinderella's cruel stepsister's bulbous foot had stretched it out. I slipped off the too-big shoe and looked at its underside - marked size 8. Sigh... I immediately called DSW customer service and spoke with Nina **. Nina was wonderful: kind, apologetic, and resourceful. In five minutes time, Nina emailed me a return to sender label and gave me a discount on the next pair of DSW shoes I order online. Thank you, Nina **! Cinderella will champion on!

I believe they are in financial trouble. I ordered a couple pairs of shoes- $100.92 - I decided right after to cancel. I got in touch with them immediately and they cancelled the order, but they charged me for the shoes. That was over a week ago and they still have not returned the money to my debit card account. I have been in touch with them twice and they tell me their policy is 3-5 business days. If you can debit my account in two seconds, you should be able to refund it in two seconds. They are holding my money and I never had a shipment sent out... No shoes, but I've paid for them and I have a bad feeling I'm not going to get my money back. I told them I was going to the BBB - it didn't faze them. This store is crooked and these are signs of cash flow problems. TAKE YOUR BUSINESS ELSEWHERE!!!

I've been a DSW customer for many years and without issue but I really got to see who they were once I needed an issue resolved with their customer service team. This experience has left such a bad taste in my mouth that I will never shop with them again and am trying to find a way to delete my account with them altogether. I have made several purchases with them both in store and online but for some reason, something went wrong when I made several purchases during the Christmas holiday 2018. After all orders were delivered and settled, I noticed that there was a pending transaction from DSW on my bank account. Thinking it would at some point go away in a reasonable period of time, it is still on my account and it is now April!!

I placed my first online order with DSW for a pair of Canvas shoes in Camo design. They shipped my order a few days later but in the wrong color. I contacted customer service and they send a replacement pair at no charge. Sadly they were once again the wrong color. I contacted them AGAIN and they send another pair at no charge. This time there were not even the same shoe but a leather bootie!!

I have been to DSW quite a few times. The last 2 or 3 times I have left empty handed. Not that I didn't find anything I wanted. They just NEVER have my size. It's frustrating. I could order online but I was not pleased last time. They sent me a used pair of shoes. The bottoms were very dirty and there was mulch, wood pieces stuck in the bottom of the shoes. They wanted me to pay to send them back. DSW is the one who sent me used shoes! Done with DSW.

DSW is one of my favorite places to shop for shoes. They stock the latest styles and if they’re not in stock, they will order them for you. The rewards program, provides a great savings, in addition to already discounted shoes.

I bought a pair of Bernardo Boots online on 01/31 for $164.68. I had to return them because I changed my mind. The shipping was free and I received a refund of $154.99. I should have received my full $164.88. I was told I only received the 154.99 because of shipping even tho the shipping was free. I will not purchase anything from DSW until I receive my full amount. Thank you.

I was looking for Asics Gel Contend 4 in DSW. The store didn’t have them in my size. The cashier said she would order them online for me and have them shipped to my house. I paid for the shoes and went home believing I would receive what I paid for in the time it was promised. It’s been almost a month and I have not received the shoes. I’ve contacted customer service multiple times and although they agreed to refund the money because the shoes are out of stock, I haven’t received the refund either. DSW doesn’t care what happens as long as they get their money.

I ordered a pair of Adidas and when it arrived it came in a brown box and the bottom of the shoes appeared as though someone already had used them. I called and was told to return the shoes with the FedEx label provided and that after they received it I would get an email from DSW to get a replacement as I have stated to them I want a replacement.

I ordered a pair of Marc Jacobs over the knee boots on DSW and decided to use Afterpay because I had some other expenses and $89.00 for boots on sale at that time was a bit of a crunch and these shoes were to be a birthday present. I have NO issues with Afterpay. Used them with other vendors. My order was approved and I asked the boots be delivered direct to a store so I didn't risk theft of the boots from my porch. I was notified the boots had been delivered and I had 7 days to pick them up.

I ordered a pair of Reebok sneakers for my dad and the top of the package was cut wide open. Then, when I opened it, the top of shoes' box was missing and the box looked to be pretty beat up. What makes it worse the shoes was completely exposed! I was hoping to wrap the shoes in its box for my dad to receive. I would think that they would have their shipping figured out.

I ordered a pair of shoes that turned out to be too big so I requested an exchange. I had got a refund but I had changed my mind and just wanted them to treat it as a return because I had unexpected daycare fees. I called three times and spoke to several different people for the last week or so to reassure that my card would not be recharged and that an exchange order would not be placed. I was told that they wouldn’t do that and that it sounded like I just got a refund and “we don’t even do it like that” but said if I was going to be recharged that I would be notified before it happened so I can say that I didn’t want it, which sounded crazy to me anyway because I was already telling them that I DIDN'T WANT THE EXCHANGE! Anyways they charged me anyways and I overdrafted. DON'T BUY FROM DSW! Save yourself some money and order from somewhere else because they overcharge for basic shoes anyways.

For the prices, you're charging there should be a better variety and product selection. These shoes look like what is left over from stores and could sell. Your stating your styles and variety of shoes are great. NOT REALLY.

The look and prices are great. Even though I prefer to try them on, in the store to compare the fit. Online purchases here have been a perfect fit. And I can definitely say that the shoes are just as the description states. The value for the money cannot be beat.

I have and do make many purchases at this entity. I can actually locate the same shoe at another location for 20-30 dollars cheaper??? Interesting, right? When this entity is said and states that one can purchase shoes and accessories for a less expensive price. The employees are like zombies. They don’t speak or greet an individual while shopping. Employees surely do not ask if a person needs assistance.

BUYER BEWARE. Do not use the after pay program when making any purchases through DSW. It is a complete nightmare. I ordered online, and went to return to the store, they wanted to give me a "store credit" was my only option. So I left the store with the shoes and dropped it off at FedEx the next day in one package with return packing slip they sent with it. No today almost 10 days later they only refunded me partial. I am not getting any straight answers from anyone. If you buy, use your own source of payment or better yet cash. I am so aggravated with DSW right now.

I was really excited to find a style of snow boot similar to some Columbia Sport ones, I bought a few years back. I've been shopping online at DSW for years, without any issues. I found a pair on DSW.com and decided to purchase them because they had a good deal where you could receive a free lunch tote with shoe purchase. The snow boots came within a few days, and I was extremely shocked by the condition. They actually sent me a used pair of snow boots. The boots were clearly open boxed clearance rack shoes from one of their stores. The clearance tag sticker was on them, The box was ripped and worn, the boots were dirty and the bottoms looked like they had been returned several times.

Have been shopping at DSW for several years, have been very pleased with the inventory, prices and service. Will continue to shop at DSW and recommend the store to my friends and family. Have never had a problem with a return and or refund.

I have yet to find a product with 2 day shipping. Must be on the items they want to get rid of quickly. Additionally, their 4-7 day shipping guarantee on all others... Well, that does not include holidays and/or weekends AND only begins after they actually decide to ship which could be 4 days alone for an in stock item. Example, in stock item I ordered on 2/8 will be delivered on 2/20. All within their 4-7 day shipping policy. I have pasted their responses to my complaint below.

I ordered a pair of boots for my upcoming trip and they told me that I could pick them up at my local store in 4 hours. While I was waiting for an email to let me know it was time to pick them up, DSW sent me an email saying that the boots were no longer available and that my order was canceled. I was pissed, but because I still needed boots I decided to go online and pick another pair to be delivered in two days. I called DSW to confirm that I would be receiving my order in two days, and they told me that the earliest I would be receiving my order would be in two days but that it could take up to a week to receive my order. This is ridiculous! If I pay for two shipping then I expect to receive my order on time???

I ordered some dress shoes from DSW online. I received a pair that was clearly worn several time. The bottoms showed significant discoloration and wear, the straps holes where worn out, there were toe impressions, and the outer finish was worn in several places. I returned the shoes for an exchange and they sent me the same pair. I complained and drove 45 minutes to a store to return and get an exchange. I asked to have the exchange mailed to my home and they SENT THE SAME USED SHOES FOR THE THIRD TIME! Disgusting! I will NEVER order from them again.

Purchased a pair of slippers online for store pick up. They charged me the day before the order was ready and a week after that. When I called to get it taken care of, she said she couldn’t cancel my order or give me my money until the store is open, why even have someone answer. Don’t give them your card info - they will charged you without your permission.

I am an Elite DSW member and order or buy from the store regularly. I have placed three orders in 2 weeks to have to track down my orders to be cancelled, waiting my 4-6 hours to pick up in store and ended up having to call the store the next day which my order was marked as shipping. Then call back again to hear it is cancelled. Have to argue to get my rewards back which were $45! They obviously DO NOT value me as a customer. In store customer service is wonderful, online is terrible. After I use my rewards if they can get it together this will be my last order.

I ordered the Coolway Irby Chelsea boots on the website hoping it would be brand new. When it was delivered, the heel was scratched along with wrinkles on the faux leather indicating it was used prior. I was anticipating that they would be worn but I did not anticipate the scratches inside as well as on the outside. The boots were very dusty almost as if I bought it off of an eBay seller. I was very disappointed with this experience and hope this informed future buyers not to anticipate for the best product condition. I highly recommend searching for a pair of shoes on a different website.

I ordered a pair of heels for my husband’s graduation ceremony via the in store pick up option. I selected a store a little out of my way because it was the only one who had the shoes in stock available for same day pick up. I ordered the shoes early on that day, 12/18 around 10 am as the website guarantees pick up within 4 hours if placed before 6 pm. I waited all day for an email confirmation that the shoes were ready but I never received one. Around 8 pm that night I contacted the store in Baychester Ave (Bronx, NY) only to be told that the style and size of shoes I selected were not in stock and the order would be cancelled. I was disappointed but I let it be as I figured I would receive a refund. Fast forward to 12/20, I receive an email saying my shoes are ready to be picked up but they would only hold the shoes until 12/23.

This company has a terrible return policy. I decided to return 3 orders in one box using DSW provided shipping label. They charged me for the label 3 times and refused to refund me for the unused shipping labels.

I placed my order for new heels Monday 12/10 and I was super excited because I was supposed to receive them by that Friday. I didn't, so I checked and the delivery date was changed to Wednesday 12/19, which was fine. I was waiting all day Wednesday and they never arrived. I tried to track it, but FedEx said they gave it USPS but USPS said they never received it. So, I contacted customer support via the online chat, after waiting 10 minutes I was connected with someone. Whenever the representative would respond, I would promptly respond with what I needed to then wait 10 minutes for their response. Finally, they said to wait one more day, so I did. It came the next day and I tried them on, they killed my ankles and feet, despite the online ratings that said they were the most comfortable heels ever. I couldn't find out how to return them because there was no invoice enclosed nor was it shipped in a DSW box. I do NOT recommend DSW.

I ordered on 12/4 (Tues) with a 2-day shipping, 3 items came on 12/8 (Sat) and the other 3 haven't been shipped as of 12/15 morning. Now I still think the 12/8 delivery is also late, I decided to chat with the employees to find out what's happening with my order status. This guy told me it was going to be shipped soon. As I didn't believe him I got another employee, and he told me that the 3 items I was able to order and pay are out of stock so that is why my order was never completed. So in other words, if I didn't contact I wouldn't have known anything about my status.

In November I purchase a pair of boots for 299.99 only to have the price drop to 209.99 so I call and spoke to a sales rep about the price difference. She inform me that she would issue me a refund for 90.01 in the form of a gift card for the difference. To this day I have not received that gift card. Also I returned the boot. Was told that I would receive that money on a gift card. Also still have not received anything. Been calling every day with no success???

I bought my shoes end of November, I wore them for a couple weeks and discovered that I hated them. I went to return them and they said I couldn’t return them because they had been worn! Of course they had been worn! I had to find out that I didn’t like them in order to return them. Who just return unworn shoes? That is an ABSURD policy, especially with shoes. EVERY other retailer will accept ANY returns, regardless of how often it was or wasn’t used. Shoes should be no different. I WILL NEVER be shopping at DSW again.

I’ve always really liked DSW because you can get a great deal and they ship fast, but this year they cost me money and time and because of that, I don’t think I’ll be using them again. I used points to get a good deal on a pair of shoes I’d been saving to buy for months. When they arrived, they were the wrong color and the shoe I wanted was sold out in my size. I emailed them and a representative told me she looked into it and they wouldn’t be getting that shoe back in stock in my size. I returned the shoes at a DSW 30 minutes away and ended up finding the shoes on eBay. Because of the information I’d been given, I paid $50 extra for the shoes on eBay and had them delivered a few weeks ago. I just looked on their website today and the shoes are back in stock in my size. I’m very disappointing - I spent way more than I had to because DSW couldn’t send the right item or give me accurate information.

I checked the reviews before buying and all of them said they'd fit perfectly. I ordered them in a women's 7 and they feel very tight. Should've ordered an 8 if I knew they'd run smaller. Maybe they'll break in but I don't think something like sneakers should be this tight in the first place if it's true to size.

I placed an online order for same day, 4 hr store pickup. I arrived almost 8 hours later to pick up the shoes only to be told my order was not ready. I kindly asked for an estimated time to know when to come back, and was then told the shoes were not available and to drive 50 miles to the next store. I needed these for a weekend trip and if I had a car, I would have. When I emailed DSW, this is the response I received: “You made this order on 11/27. If you need them so urgently then you should ship them to your home address with 2nd business day expedited shipping.” I was shocked at their response.

I bought these shoes online 5 days ago, and right afterwards, checked online to see what the reviews of DSW said. Honestly, I was shocked and quite scared when I saw all of the negative reviews about the company, saying the shipping took too long or the customer service was terrible. I don't know if I was just incredibly lucky this time, but my boots came exactly as I saw them online! Stylish, new, and comfortable, they were what I expected and more, especially based on the reviews. So I would say that so far, my experience with DSW has been excellent and I would recommend it to other customers.

DSW runs 50 points promotion (currently even 100) for shoe donation per day you donate. Unfortunately, I received points only occasionally. I asked the associate when I bring the shoes in and she would even show me her part of the screen where it states I will receive the points, but I only sometimes do. There is another promotion they are currently running where each day you click on holiday ‘survival guide’. You are supposedly earning 10 points, but it is not happening. I emailed customer service, received generic response about points regarding shoe purchase (which was not the case), so I emailed back to clarify the issue, didn’t receive the response but 30 points magically appeared in my account (based on the survival guide click promo I was suppose to receive over 200 points)... Seems to me like very unreliable company.

I placed an order very early within the FREE J. M. WECHTER QUILTED BACKPACK promotion, I received a second email stating that the backpack is unavailable. In order to meet the requirements of the promotion, I purchased a more expensive shoe than I would have chosen had there not been a promotion. When I contacted customer service, I was rudely told that they are out of the bag and there is no substitute. This is an unacceptable response since they sent me an email confirming the order. I'm very disappointed in DSW's false advertising as well as their nonchalant customer service and lack of effort in attempting to satisfy their loyal customer.

I Ordered a pair a Steve Madden Pumps in August, and I just started wearing them to work since it is now November and it's cold where I live. I've worn them maybe 4 or 5 times and the last couple times I've have worn them I noticed the right heel felt funny while I was walking, well today it is breaking off. When I contacted DSW customer support via chat they said that since it's out of the 60 day return period that they can't do anything. They suggested I might be able to get a different result in store, even though I ordered them online.

I would give 0 star if possible. This is the 3-4 times I told myself I will not order from them anymore. I was charged for the free item several times because the item I bought was out of stocks (4 different incidents). Even when I emailed a few hours after I was noticed the item was out of stock, I asked to not receive the free item they still ship and charge for the free item. Terrible customer service. Waste of time. Furthermore, the reward cash you have earned will disappear along with your out of stock item.

DSW has by far the worst customer service support I have ever experienced. I am very patient and understanding with customer service because I also work in a related field. However, I ordered a pair of shoes and had standard shipping. Shoes arrived on time but instead of my size 7.5 booties, I received size 10 knee high heeled boots. I called the customer service and she said she would try to ship the right shoes to me with expedited shipping and that I would receive a confirmation email.

I have shopped at DSW for many years and have ordered online from them since 2012. Over the past year, most of my orders have had shipping problems and delays, or they have been returned as "undeliverable". I have tried using all my addresses: P.O. Boxes, my street address, etc. Nothing works. As a last resort, I shipped an order to my husband's office in Denver. The package was "returned" and I could not get any information about why they could not deliver a package to a fully-staffed business address in a major city. Calling DSW was also unhelpful, as the customer service agent had no real information. I order from other merchants (Nordstrom, Neiman's, Steinmart) all the time, and DSW is the only one who cannot deliver a package to Eagle County, Colorado. I won't be ordering again.

I was shopping for some shoes, and could not find what I was looking for until Choko offered to help me. She has helped me several times and is ALWAYS smiling, helpful, positive, professional and knowledgeable. Anyone with high standards would agree, she is a A+++ associate!! I will shop at this particular store because of her!

I will never shop at DSW again, online or in store. They simply are an untrustworthy company! I placed an order online to use my rewards and a promo for a "free" bag. I paid with PayPal, as it's usually a safe bet for online purchases. I signed no billing agreement with them to link my PayPal account, but somehow, after the original authorization amount, they were able to withdraw money from my account 5 more times, in some of the strangest amounts, ranging from $1.70-$24.18! WTF.

The products are great. The personnel at the store are polite and helpful. My shopping experience have been fine. My orders have been precise. My only complaint is that my orders travel too many states and they take too many days to get to me. But other than that I'm pleased with DSW. Thank you.

I ordered a pair of Women’s Dr. Martens 1460 conbat boots in Size UK 5 / US 7. I received it in Size UK 3 / US 5. I contacted customer service right away explaining the issue and was offered a hand pack order with the correct size. I requested the correct size, Size UK 5 / US 7. When I received confirmation for the hand packed order, it said the Size UK 3 / US 5. Disheartened, I contacted customer service again addressing the problem with screenshots of previous customer service conversations and my email confirmation for my original order, as well as a suggestion that there may be a glitch in their systems in which it converted Size UK 5 to Size US 5.

I frequently buy shoes from DSW because they often have the biggest selection to choose from. I typically buy in the store and use the coupons that are sent to me in the mail. However, this is my second bad experience with trying to order online. The first was when my account was showing a $10 credit/reward directly in my email, but when I logged into my DSW account online it said I had no credits/rewards to use. Odd because the account numbers matched from my email and my DSW account. My second and most recent bad experience is due to wanting to use their "FALLFEELS" code to get $10 off my $25 purchase for being a VIP member.