DSW Reviews

This is the absolute WORST customer service I have ever experienced. When I originally placed my order for 5 pairs of shoes, the order went through just fine and my card was charged for the whole amount. A few days later I received an email notifying me that 3 of the 5 pairs I ordered are unable to ship to my location... Now call me crazy, but I feel like this should have been addressed prior to charging my card for the whole amount... Shouldn't they know that when those items are in my basket and I enter my shipping address that they aren't able to ship to my location?

I have just received shoes that I need to exchange. I have phoned several times because they neglected to put a return label in the box. Now I’m on hold for 30 min. so far. I will NEVER order from them again. There is no telling how much longer I will have to wait. I don’t trust them to call me back.

Words can't express how disappointed I am with their customer service! I have no problem buying shoes in person but I do not recommend buying shoes through online. I am a DSW VIP and received a deal, "Buy $39 shoes and get a free Corduroy bag for free", so I did that and placed my orders. The moment I placed my order, it said the bag was available but a week later, DSW sent out an email explaining that the bag was unavailable. I wouldn't have bought my shoes if I knew they discontinued the deal, so I sent them a complaint email and they responded a few days later, explaining that they took $15 off + re-ordered a new bag for me and I should be expecting a shipping confirmation in the next few days.

Hello DSW! I’m VERY unsatisfied with my experience buying 2 pair of shoes online. Terrible Customer Care! The first one (Order Number: **) I received it in a different color than the one I ordered. I ordered a Bronze Metallic and received a Rose Gold. I tried to call but after 20 minutes waiting on the line, all agents were still busy. So, I sent an email and it took 3 days to receive an answer. I sent the package back and 10 days later (Today) I received the “right” color I ordered. But guess what? You sent me AGAIN the wrong color! And on top of it, this color (rose gold) is a lot cheaper than the one I bought.

Hello DSW! I’m VERY unsatisfied with my experience buying 2 pair of shoes online. Terrible Customer Care! The first one (Order Number: **) I received it in a different color than the one I ordered. I ordered a Bronze Metallic and received a Rose Gold. I tried to call but after 20 minutes waiting on the line, all agents were still busy. So, I sent an email and it took 3 days to receive an answer. I sent the package back and 10 days later (Today) I received the “right” color I ordered. But guess what? You sent me AGAIN the wrong color! And on top of it, this color (rose gold) is a lot cheaper that the one I bought.

DSW is a joke. I ordered 3 pairs of shoes 2 months ago and they only delivered one. I called and the lady acknowledged their error and said she was going to send the shoes to the store close to me and I eventually returned 2 of the 3. I got an email that read, “You’ll get your $73 and change refund in 7-10 business days.” This is 2 months and after 2 calls and lies, I’m still here, no refund. I guess customer service and reputation is not of importance to this company.

I wanted to buy Fila shoes in size 8 online. I found the pair I needed in a DSW store. I ordered the item and after a couple of days I received a call saying that I could go pick up my order from the store. When I told an employee there about it they said that my purchase wasnt in the system, also saying that there was something wrong with the payment. So I went back and ordered the shoes again. After making a second trip there, they said that my order was cancelled due to the fact that it was out of stock. I went back the VERY NEXT DAY, and bought the shoes in the exact size I needed. Not to mention there were plenty of other size choices fully stocked in store.

I buy shoes online, because I like the idea of buying NEW shoes; however, buying at DSW, you're sent shoes that have been worn before, and all too often have scuff marks, because the shoes ordered on DSW.com (as well as bags, and other accessories) are *not* shipped from a warehouse, but instead are simply shipped from one of DSW's 100s of stores. Buyer beware: if you buy shoes at DSW.com, you are getting shoes that have already been worn by someone shopping at a DSW, and they will probably arrive all scuffed up (which has happened to me much too often). I am done shopping at DSW! I now buy my shoes from Shoes.com (a subsidiary of Wal-Mart); the shoes come *brand new* from a warehouse, so you never have to worry about them arriving worn, and scuffed up! Auf wiedersehen, DSW! You've lost a loyal customer!

I placed an order for a pair of boots, and two other pair of shoes. The day my boots were scheduled to arrive, they never showed up. I went online to track my order and was notified that my order had been delivered already... To an address somewhere in California! Being that I live in Texas, I called customer service immediately and was told they have no idea why it went to another location and that I would need to wait until Friday when the rest of my order would be delivered. I told the rep that I needed the boots for a trip the following week.

Last Sunday I went into DSW in North Haven CT. I needed help finding a price on boots and I couldn’t find anyone on the floor nearby so I brought the box to the register. There was no price on the box or the display but I planned on buying the boots so I waited my turn and when it was mine I approached the counter. The cashier was on the phone and I didn’t realize it at first so I said “hi how are you”. Nothing. Not even eye contact. I then realized she was on the phone so I waited. She didn’t say sorry or anything. She just started ringing me out. I had sandals and the boots but like I said I needed to know the price. So I asked her what the price was and said I couldn’t find it anywhere.

I order shoes and showed free shipping as an ELITE member and also free gift beach bag. I received the order with $7.95 charge for shipping and of course no bag. I contacted customer service and so far have received 3 generic responses of how to apply a promo code and that being elite doesn't mean free shipping always, although when I was checking out my order showed clearly free shipping. Also they said, "Oh, good news, we are going to send you a bag, we are out of stock, so we don't really know and we hope we get more, but you are on our list." What a messed up customer service this is! Will stop getting anything from their stores.

I ordered (4) pairs of turquoise sandals by FitFlop. Only 3 were shipped. Iyanna from Customer Service in Ohio stated there were 125 of these items in stock. So if they are in stock, why am I only getting 3 out of 4 that I ordered??? I tried contacting customer service on Facebook and I'm being ignored... The customer service on the phone is non-existent as well. Other customers waited 4-6 HOURS and never get through. I'm not willing to do that. Either they comply or I reverse the charges. That simple. I have yet to receive the package and hope that the ones I ordered are the *CORRECT* item number and size because they mess that up too. If that happens, I will drive to Allentown where I saw a store location and I'll just return them over there if they are the wrong ones. But I'll dispute the one that never shipped.

I have always been a big fan of DSW, however, I no longer will shop at their stores. The last few times I was there, I saw several customers trying on shoes with just their bare feet. This is clearly a potential health risk for anyone else trying on those same shoes. I think that the employees need to be trained to prevent this from happening.

I ordered a stand up advertising poster on 6-23-2018 and it said it would be delivered on 6-29-2018. Just in time for a major event I have celebrating the 4th of July. When it didn't show up when they said it would I called in to find out why. They said that it wasn't even printed yet! I said what?! They took no real responsibility for the massive incompetence and told me that they would refund me my money. I told them I can care less about the $85 it cost me because they just cost me possible thousands of dollars and clients because they lied and promised a product on a certain day and time and they didn't even come close to delivering on that.

First order and definitely the last. My order sat on the processing queue for about 4 days. I called but couldn’t get through. Tried the chat but nobody was available. So I sent an email and got an instant reply stating they have a high volume of inquiries. They responded the next day and miraculously my order was showing shipped now. Then I notice I was charged twice. So I am going through the same circle, one email a day. Still can’t get a person on the phone or chat. And they can’t seem to understand that per my order that I sent a pic of I should only be charged $99. They keep telling me that my order is $108. So once the shoes get here I will be returning them because they can’t seem to be able to figure out simple math. This company has terrible customer service. I will not be returning here ever again.

I am writing in response to the various complaints about DSW promotions and customer service. As a long time DSW shopper and VIP Elite customer, I have occasionally received what I thought were wrong items, duplicate items and only once, a missing promotional item. DSW always does their best to make things right if the product is available even when the mistake was my entering an order incorrectly.

Recently purchased shoes online during free item promotion. Ordered the shoes and put in promotion code and all confirmed. Then I got the confirmation of purchase email and promotion not included. Repeated attempts to communicate with DSW ignored or put off. Liked the shoes. Hated the promotion. Was a ruse. Most of all hate the total lack of customer service. Will not purchase online from them ever again.

If I could give a negative 10-star review I would. I placed an order for a pair of shoes only to get the free promotional item (tote cooler). First of all, it took well over a week and a half to receive the shoes, but there was no tote bag included. I called customer service 3 times that day but hung up due to extremely long hold time. I tried to do Online Chat but it was unavailable. I have tried calling customer service multiple times over the past few days, but still no answer. I have emailed 4 times and received a pre-recorded response saying they are extremely busy and will get back to me. What in the heck is going on with DSW? Are all of their workers on strike??? I will never again do business with DSW. Extremely unprofessional and unethical to not follow through with promised merchandise and to not answer customer concerns or complaints!!!

I placed an order very early within the free weekender bag promotion, but I did not receive a bag. In order to meet the requirements of the promotion, I purchased a more expensive shoe than I would have chosen had there not been a promotion. When I contacted customer service, their response was to tell me that they are out of the weekender bag and to be on the lookout for the next promotion and buy more shoes and I'll get the promotion. This is an unacceptable response. If it's not false advertising, it's bait and switch at a minimum. I'm very disappointed in DSW's nonchalant customer service and lack of effort in attempting to satisfy their loyal customers.

If I could give a negative review I would. Why do they bother having a customer service department? They do not answer the phone, do not respond to emails and their online chat does not work. If you have any issue with your order at all there is no way to get in touch with anybody to correct the problem. They need to stop with the auto response emails that their volume is too high if they cannot handle their customers. They need to hire more staff or get their current staff to do their jobs.

I left a bad review but I'm amending it. DSW was very helpful. My shoes went to my old address. In Ohio, I'm in SC but they didn't give me a hassle. In minutes they sent out an order & 2 day free shipping for the inconvenience. You do have to wait a bit but I'm very satisfied.

I love the shoes that they have which have fair prices but unfortunately, they only have very few choices in my size. I am tall so have to wear a size 11 or 11 1/2.

I have shopped with this company for a long time, but, I will never do so again. Orders place online take close to two weeks to receive. They ship via FedEx, but, in the final week, the order is transferred to USPS which adds another delay. I tried the chat service, but, it ALWAYS says it is too busy. I really don't think the chat service even exists! I phoned and waited on hold for 45 minutes and the line went dead. Using this company is an incredible hassle. There are many other shoes available to have to deal with this.

DSW has great selection online. But they definitely need more narrow shoes for people like me with skinny feet. But they ship super quickly and if your shoes do not fit or you just don’t like them, they will pick them up and return them at no cost to you.

Ordered a pair of sneakers, arrived in a few days, no problems with fit and used a coupon for an outstanding price. Sign up for online sales and coupons.

I am a gold member with DSW so I shop online as well as in store regularly. I often find the specific shoes I want online and order. They always come very timely and have an easy return/ exchange police both online and in the store.

Ordered a pair of shoes online to be picked up in the store nearest me. DSW.com took my coupons and credits, then charged my card for the balance. Showed up at the store more than 4 hours later, only to find the shoes had been SOLD to another customer. Manager claimed I wasn't charged and if I see a charge on my card to call Customer Service. Well there IS a charge on my card and I no longer have the $15 in VIP points. To date I have not gotten a response from Customer Service at all - it's like they don't exist! I have tried calling, emailing and Live Chat but never get ANYONE to respond. Total rip off - they sold my shoes and charged two customers!

DSW have an extensive line of footwear, shoes for every occasion, everyday, evening, activewear, so much so it hard to make a decision on how many to purchase lol!

Ordered online 1st and 2nd day free weekender started, used the code, was accepted both times. No bags were ever sent. A friend did same, DSW response was "we're out of them". This is an unacceptable response. This is also false advertising! I am returning the 2 pair of shoes I ordered due to this. I am very unhappy with DSW over this. Not sure if I will shop here anymore. There are many more shoe stores. They are always too busy to live chat, wait time for phone calls to customer service is too long and they will respond to emails maybe 4 days after. Either the company is going down or they are too cheap to hire more help.

I placed an order online and entered the promo code for the free weekender bag. When my shoes arrived no weekender bag in the box, so I called customer service. I waited on hold for an hour only to be told that the code was not entered when I placed the order and they were now out of bags. I have ordered numerous times online from DSW but this will be my last time. I am very unhappy with their customer service, it's horrible.

The site is easy to navigate, there always seems to be a discount offered, if you have received a discount through the mail or want to you use your points you just add them or the discount code and shipping is mostly free. Oh yes, I always receive my order in 3 days and if you plug in what brand you like and what size you wear in that brand, when you browse for shoes and click to see a style you like, they tell you if you can stay with your size or if you need to size up or down. They really make it easy.

On several occasions DSW sent email forecasting a free bag with purchase and they never have any on the first day even if the purchase I made is early online or at store. On May 20th I purchased $100 shoes, my 20 dollars DSW money was not awarded per Ad: spend $75 get $20. No one answered phones. Wait time stated up to 175 minutes. At 27 min, line was disconnected by DSW. No one could help at the local store. I even sent numerous emails, no one responded. The shoes didn’t arrive. I couldn’t get my refund of 117 dollars. This a shame!

DSW is very reasonable and can always find the shoes you looking for. They have so many choices to select from. They have special offers and also if you are club member they send you money towards next pair of shoes.

Very disappointed. I waited until May 10th to order two pairs of shoes to receive the free bag. Obviously this was false advertised or they only had a total of 5 bags to give out... I know multiple people who ordered the same day as me, mind I say the first day this promotion was going on, and NONE of them received this bag. After realizing I didn't receive my free bag I quickly called DSW. Nonetheless had to wait over 200 minutes per day so I finally got in touch today after 35 minutes.

I placed an order online and noticed a problem right away. The free gift was not added to the order even though I added the code at the checkout and it did not indicate the gift was unavailable. When I tried to call I was told the wait time is 4 hours and the chat isn't working. I sent an email but received a reply several days later when the item was already mailed and I was told that they ran out of the free gift bag. Another time I ordered shoes online they came with anti-theft thing still attached to it. I had to go to the store to take it off. My main problem is that they do not have phone customer support. I'm not going to wait 4 hours to see if someone is actually going to pick up.

I sure wish I would've seen this webpage and the review related to DSW before I placed an online order. I placed an order online 11 days ago & received an email the same day stating my order had shipped. I have been trying to track it via the DSW website as well as the FedEx website with no results. I am told the shipping label has been created, but FedEx is waiting to receive the package. I have attempted to start a live chat several times only to be told that they're too busy & to check back later (I have never gotten that with any other company's live chat feature).

Bad experience and I will never order from them online again. I tried calling them today and was giving an estimated 3hr wait time. I tried their live chat only to be told the live chat service is too busy. I emailed them and got a response email that they are experiencing high volume and an email response could take up to 4 business days! I ordered shoes on April 3rd they told me my shoes would ship in 3 days. They didn’t ship for 9 days. One pair never shipped and today 46 days later there is a pending charge on my credit card. No email, no phone call. I’m sure sometimes they get it right but if you want your shoes on time and customer service that’s there to help you then order from somewhere else.

Ordered a pair of sandals. They were delivered a week later in a grey bag. The box inside was crushed in places. Opened the box and found the sandals which looked worn, had dirt smudges on them and instead of being wrapped in the traditional shoe box paper, they included the plastic wrapper of a cigarette pack. I took pictures thinking that customer service will be appalled! I also ordered a “free bag” as per a coupon THEY sent to me which was not included either.

I ordered almost $300 worth of merchandise from DSW. I never received an email or notification about when my items would be sent. All of a sudden I received a package on my doorstep. Good thing I was home to receive it. I checked my DSW account under my orders and the item I received still said in process. I checked the other items and they also said in process. I then received an email a day or so later and it said that the items were shipped. I double checked to see which ones and all but one had a shipped status (the item I received still said “in process”). I tried to inquire over live chat about missing item, does not work. Tried calling, over 250 min wait time. Tried emailing, was told to contact FedEx.

I have attempted to get in contact with DSW customer service multiple times today and each time, I am told by an automated system that the “maximum” wait time is 160 minutes, 180 minutes or even 260 minutes!! WTH, that’s bizarre! So, I haven’t been able to contact them and the problem is that they sent me two pairs of sandals that I ordered (one is sooo small it makes no sense) and failed to put my complimentary weekender in my package. This really upsets me because the weekender is what really caught my attention, thus I made the order yet it’s not even included!

I placed an order at DSW on 4/21 for 3 pairs of shoes. I received 4 pairs total but 2 were wrong and I'm still missing 1 pair. I contacted customer service and was promised them by 5/1. They were more interested about getting the 2 pairs I did not buy back as opposed to getting me my missing pair that I've already paid for. Still no shoes! I called customer service and was advised the wait was an hour and 31 minutes long. I hung up. I have now been on hold for an hour and fifty minutes. This is horrible customer service.

I recently purchased a pair of shoes on the DSW site and they were sent to an old address in IL. I called to see if it could be changed and they said all they could do for me is to have me contact USPS to see if they could divert to the correct address. Well DSW sent them through FedEx SmartPost and they cannot change the address, in fact USPS could not even find the tracking number. All this after I waited on hold for almost an hour. Customer Service at DSW is horrible. I have never had this happen before. Anytime I did not receive a package from Amazon, Nordstrom, QVC they resent no questions asked. I will no longer be a DSW customer and will not recommend to anyone I know. In fact I will tell them never to order anything. If you want something from DSW you need to go into the store because you may not ever get the package or a refund. Just an all over horrible experience.

I have tried to chat online multiple times ALWAYS says busy... Have tried calling over and over and you never get a human. Over 30 minutes on hold each time. Have emailed twice and still no response. You have my money so now you don't want to help me? Go Anywhere else!

No one will answer the phone!!! There is no customer service. I even tried the option where you have them call you back because their wait time was over 110 minutes! And when DSW called me back they hung up on me when I said hello! I'm trying to give you business. You clearly have more business than you know how to handle. I'm trying to place an order with you over the phone not online because I have a discount code that will not work online and it should because it's new and not expired. It's apparent you have problems or you wouldn't ask people to do a survey after the call. How can I do a survey about your customer service if I cannot even get a hold of a live person to take my order? You are losing business. Your corporate headquarters CFO and CEO should be concerned about this! Hire more people. There are a ton of people that need jobs in the USA. Hire them and fix your non existent customer service problem!

Delivery - would be no stars if possible. Sorry but this review has nothing to do with the shoe and everything to do with DSW's customer service. I ordered $350 worth of shoes (4 pair). I received two pair - I was here for the delivery. My entire order was marked as delivered. DSW refers me to FedEx, who refers me to USPS. I can't get ANYONE at DSW on the phone, live chat, etc. and they don't answer email. They have ALL of my money and I don't have the product. I WILL NEVER ORDER FROM YOU AGAIN AND I WILL TELL EVERYONE I KNOW ABOUT THIS RIDICULOUS PROCESS. Do yourself a favor and find shoes elsewhere. They can't even communicate with their customers and they pawn delivery issues off on a lame delivery service that doesn't require proof of delivery. They have "an arrangement" with USPS, says the FedEx customer service line.

I needed to cancel an order I placed so I immediately emailed DSW to cancel it within minutes of placing and asked them to cancel it since it was outside of business hours. No response. So I called customer service the next day and asked them to please cancel it. The representative informed me that she went ahead and cancelled it. Later that day I log into my account and see that it’s processing, and that the charge was made on my PayPal account. So, I call again and speak to another agent who informs me, again, she went ahead and cancelled the order. I finally get a response from the DSW email team saying it looks like your issue was taken care of, etc. I come to find out, NO ONE cancelled my order.

I ordered online and received scuffed, used shoes. It’s even more evident that they are used from where they were sent from - “Returns Processing.” They sent me returned shoes that someone obviously wore before returning them. I called to exchange them (I waited 19 minutes on hold) and they will not be here in time for the event I needed them for so now I must return for a refund. Which means, I must take time out of my day to drive to a DSW and return the shoes AND try to find new shoes for my event. I also emailed customer service and was first told the shoes were sent from an "alternate location" then I was told in a second email that they were "possibly" a return. The box I received reads "Returns Processing," it was a return despite how they want to spin it.

Literally IMPOSSIBLE to reach their customer service department. I have tried calling FOUR different times--each time waiting OVER an hour to try and speak to someone. I eventually have to live my life and hang up. The "LIVE CHAT" option says "sorry--too busy". And I emailed TWICE including my issue, order #, name, etc...only to NEVER being responded back to. When calling, I even pressed the option for "get a call back when you're next instead of waiting 88 minutes"--I tried that twice actually, and neither time did I get a call back. What a joke. I will never shop here again. And though that mostly sucks for me, and they'll be fine, it's the principle. I'm screwed out of $48 and they're dead to me. Get your shoes somewhere, ANYWHERE, else.

I received my shoes I ordered online and the zipper on the back of both shoes are defective. The one is almost superglued shut and the other one I had to sank on repeatedly until I finally got it down!! I can’t even try both shoes on. I tried numerous times throughout the course of the day to contact customer service and was put on hold for ridiculous amounts of time!! I left my phone number for a callback over an hour ago with still no response!!! These shoes are available online only so I can’t even exchange them at a store! I haven’t shopped at DSW in a long time and I don’t think I will again any time soon!

Question about an order, and I can't contact anyone at DSW via phone or email. I waited for a half-hour on hold on the phone yesterday. Then I sent an email to the customer service address, with my order info attached. Nothing. Today, I called and after 10 minutes, left my phone number in a queue and received no callback. This is really lousy service. I have been a customer for many years, but this experience makes me not want to shop here. In addition, the automated phone system doesn't work. It couldn't find either my phone number or order number by voice. It needs to allow manually entry. I have also just tried to get a contact via Facebook Messenger. So far, no luck.

I bought a pair of shoes from DSW that ended up tearing after a few months because of bad stitching. I wanted to see if they'd replace the shoes so I tried to find a rep to live chat with on their website. It said "waiting" every time I tried to connect and then disconnected shortly after. After a few tries I decided to write them an email instead. They responded the next day and told me I could order a pair online, have them shipped to store, and then have the shoes swapped out when I go to pick them up. Awesome. I found the shoes, went through the ordering process, and placed my order. I didn't realize until I received the order confirmation email that the store locator placed my store for pick up in NYC. I don't live near NYC. My own fault, I should've paid more attention.

This is my first time (and last) ordering from DSW. After waiting for more than two hours yesterday and today to get someone on the phone. Literally no one answers no matter what prompt numbers you push. Awful, awful way to treat your customers. I'm going to have to dispute this charge on my cc to get any resolution.

On 4/17/2018 I went online to the DSW website to order a pair of running shoes. I entered the promo code “TAXDAY” and I was shown that upon checkout I would receive a 25% discount. However, at checkout I did not receive the discount. Nice scam, DSW... promise the customer a discount, but never actually give it to the customer. Lesson learned... NEVER SHOP ONLINE AT DSW WAREHOUSE.

I ordered a pair of Nike shoes on 4/13/18 in the am. Today I realize that they have not sent me a ship date which is odd. I call their line and find "all agents are busy" but you can get a call back without waiting by pressing 1". I do that and do not get a call back for hours. I also get a message that says "your order needs something additional" -- all I really wanted was a ship date. When I finally get an agent she tells me that the info on ship will be available online shortly. That never happens. Also if you try to "chat" you also get a busy "go to the FAQ page". This is totally unprofessional. Even if you are saving $10 on a pair of Nikes you really don't need this kind of customer service or lack thereof and have to spend extra hours.

I went into the store today (04/14/18) looking for a pair of shoes because I don’t like shopping at places that sell for retail. I found a pair I liked, unhelped, and made my way to the register. I take full blame in purchasing these shoes without looking at retail price, but when I check out I ask if there’s a military discount, and I am told no, not at this store. I understand each store has its policies but 10 dollars off a shoe because I risked my life so you could sell this shoe? I digress, but when I get home I actually look at the box and notice the deal I get from them, I have pictures as well! I paid $99.99 for a shoe that retailed at $100.00.

I have purchased shoe. Was online and I have never been able to reach anyone on the phone. I had to return some shoes because they did not fit and I am still yet to get in touch with anyone and my refund is has not been a process although they already receive the merchandise. I have called and called. All like yeah this music and a recording that says someone will be with me momentarily and no one ever comes on the phone. After being on hold for two hours tops never was able to get anyone. I do not recommend this company. They have an awful customer service department and they basically had stole my money because I already had send my shoes back and I still have not received my refund it and I do you have my confirmation of my tracking information and I still don’t have my money and my card.

I placed an order that was supposed to be delivered on Apr 4, 2018. The order was never delivered, so I checked the FedEx tracking number on the FedEx site. It stated that a label had been created. There was no other activity. I called DSW. I could not get connected directly to a customer service rep. I was on hold waiting for a rep for a long time. I finally selected a callback. A customer service rep called me back a few hours later. I explained the problem and she said she would send an email to the appropriate dept.

Don’t bother calling. They won’t answer. 1 hour on hold and Account locked me out and says I have to call. Sure I’ll get on that. NOT. Never have be able to get into app with resetting password just doesn’t work. By the time you get help they still can’t help. Worst experience yet. I’m going to delete app.

Please do not order from this site. They are a very big scam. I had order 3 pairs of shoes. I keep getting an email that my item is no longer in stock and was removed from my order and my price was NOT adjusted on my receipt. I then got another email stating another one of my items have been removed from my order. This order only showed 2 item but was still the same price as the 3 shoes I ordered then I got another email saying that my order was cancelled because all items I had ordered were not in stock. Few days later those same items were back on the website for the same price. They will take your money and you will not receive any items!! Also you will have a 45 minute - 2 hour wait on the phone if trying to call customer service. Unfortunately I had to give it 1 star just to post this review.

DSW confirmed my order, authorized payment, then delivered neither my shoes nor an explanation. 3 straight days of calls and emails to customer service during published business hours went unanswered. Nobody answers phone after 1+ hour hold time then phone bot gives you option to get a call back which you never get. Checked Facebook and Twitter and discovered it's not just me. Strongly suggest you review their social feeds before ordering online or have fun with that non-existent customer service. Don't believe me. Read the Facebook comments and Twitter replies. "Oh no!" Pro tip you can get the same shoes almost anywhere else.

Their customer service is the worst. I spoke with an admittedly new employee, who I don't necessarily fault for being poorly trained, and she not only could not help me, she hung up on me after an hour and never attempted to reconnect with me. I've been on hold twice -- once for 20 minutes and the other for almost an hour before I just hung up. They cannot keep their shipping guarantee/promises nor do they know how to handle any lost items in the shipping process. They leave it up to the customer to rectify the situation rather than take ownership over their mistakes. NOT WORTH THE TIME OR MONEY! Go with a different company as we will and maybe, with lowered stock prices/overall sales, someone with status within the company will make changes to how they treat their customers.

Never ever order from DSW online! Any time you call they never answer customer support line. Still on hold from over 1 hour ago!!!! This happens any day of year any time at all! Will never ever order online from this site ever again! Buyer beware - customer service telephone support is NIL!!

I am in the process of exchanging a pair of shoes. I paid via Paypal, so once they received the pair of shoes back, my Paypal account was refunded. According to their procedures, this is what they do, but the site doesn't indicate what happens if you DO use a Paypal account to pay and what to do in an exchange situation. Since they are not authorized to debit my Paypal account, I have tried to contact customer service to inquire how I need to pay for this new exchange and when to expect my shoes. Multiple calls - on hold forever and no one ever comes to answer the call. As I speak, I have my speaker phone on and it's been 50 minutes. Still... No one answers. On-line chat has NEVER been available. I enjoy their products and stores, but I will NEVER shop online again. This customer service is an absolute joke.

I placed an order on Sunday night using a coupon code that was expiring that day. Received an email at email late that night stating that the order had been cancelled as the item was not available and my credit card would not be charged. The next morning, when I saw the email, I looked online and the item still showed available AND my credit card had been charged. I phoned DSW that afternoon and held for over 40 minutes before reaching a rep. She confirmed that the shoe was available and could place the order for me. When I mentioned that my coupon expired, she did offer a comparable discount. Order placed, should arrive in 5-7 business days, credit card auth should fall off... Now four days later, my order shows in process online and credit card charge for the order they cancelled still has not fallen off.

Two years ago DSW lost my rewards membership. The problem was not resolved for two years. Then IT issues began with signing in. When attempting to phone or live chat with DSW the time frame begins in excess of one hour, unacceptable! I wrote to them when an item was not included in my shipment. The response was days later with a too bad sentiment. Customers, or "Shoe Lovers" mean nothing to DSW. This company has the worst continual customer service of any retailer in the USA!

Last week I bought a pair of shoes at the store in Round Rock TX. The original price was 59.99. Today I saw the exact same shoes, even the same color at Marshalls for 29.99. I am very disappointed since it is almost half the price I paid. I tried the DSW chat and it never worked. It is a just a waste of time, I tried to call and was on waiting for 29 minutes before hanging up. I don't believe high prices and nonexistent customer service is a good formula. Will never buy there again.

I placed an order online but before I was able to remove an item in my cart the order went through. I tried to immediately use their "Live Chat" several times after placing my order, but every time it would end the session before it even started. I then sent an email to their customer service. But knew that I only had a window of time to cancel the order, so I then called (on hold for almost 30 mins), by the time I got through to a CSR, one item (the one I wanted to cancel) could not be canceled because it was coming from a vendor and they had already placed it in the "Release" status. So now I have to wait until my order is delivered and take it back to the store!!! The CSR said she would add rewards to my account for my "inconvenience" and I told her not to bother because this would be the last time I shopped with them.

I ordered a pair of black studded booties. When I received my order they were not the style OR color I ordered! I called customer service and after 1 hour and 16 minutes on hold I explained what had happened. She told me she would expedite shipping with the correct pair. The next day I receive an email not available! I look online and my size no longer available. So I call again, and explain and tell her I will take a half size smaller because website showed that available. She then tells me limited amount left so no guarantee. I’m then told if I order them and they don’t fit, I can’t return them without calling them first because they are placing some sort of hold on my credit card! OMG I told them forget it. For my aggravation they should be giving me my order. I will not deal with DSW any longer.

Beautiful shoes! Always current styles! Fantastic sales! If they don't have a size or color you want in stock they will ship it to your home for free!!!

I received a coupon for $20 off and ordered a pair of sandals to be shipped to store and picked up. I received notification that they were there and I had until 3/12 to pick up. On 3/9 I received an email stating that I had cancelled my order. I never cancelled and had planned on picking up the next day. Called customer service as chat was unavailable, on hold for 10 minutes. Called back the next day on hold for 10 minutes and selected the callback option and I would not lose my place.

Have bought 10 pairs of shoes/boots over the last 5 years and items were exactly as described and arrived in brand new condition! Always have wonderful service and great if you need to return an item.

I've been a customer for years now, and I've never had an issue with DSW. But lately, they've been terrible! I got a really good coupon in the mail the other day, and when I went to go use it in store, there was nothing there that I really liked. So, I figured "maybe their selection in store just sucks." So, I shopped online, and was told I couldn't use my rewards because my account has been suspended. Why?! I emailed them, and got no response. Then I tried live chatting them multiple times, maybe even 20 times at different times of the day, and got no response. They wouldn't connect me to anyone.

I never have been or visited DSW website for shoes and guarantee WILL NEVER AGAIN. I ordered a pair of shoes to be picked up at a DSW local store. First, I did not authorize a charge on my account AND they OVERCHARGED my account without discounts advertised. I place multiple calls to them and they stated it would fall off within 3-4 business, that did NOT happen and was on my account for almost 2 weeks even after I cancelled the order.

I purchased shoes for a wedding that the bride had asked for. Yet they sent me shoes with a missing strap and looked as if they had been worn. When I called I was told nothing could be done. That the turn around time was 4 to 6 days after they got my package back. Horrible customer service!!!

Have shopped at DSW for years. I have recently placed several online orders and 5 of my orders were cancelled!!! Unacceptable. Then, after not being refunded one of my reward coupons, I entered an 'Online chat' on their website with a customer service agent. She misunderstood my question and was "yelling"/having an attitude with me over the chat by using all CAPS in the conversation. I was incredibly offended. Then after placing yet another order that was cancelled AGAIN, I called their customer service asking for a refund on my order, they did not refund the total amount. The customer service agent was incredibly rude to me again. Claiming that me wanting my $5.50 refunded was ridiculous since it was such a low amount. Their disrespect is unimaginable. I will NEVER shop at DSW in store or online again.

I ordered two pairs of shoes on DSW. A pair of expensive slippers for my husband and a pair of work shoes for myself. I am a frequent customer. I used my 30 dollar reward for the order. I returned the pair that didn't fit my husband but was only refunded a fraction of the purchase. When I called for an explanation they informed it was because I used my rewards. Some rewards this was! If I had placed two separate orders for my shoes instead of one, I'd be getting an additional 20 dollars back for my refund. Also, their "return fee" now includes taxes on it, which is 9.03 instead of the 8.50. I've been a DSW shopper for years and this is the first time I've had to return something outright without an exchange. I think I'll listen to my husband and shop at Zappos. Free two day shipping and no return fees. So disappointing.

Nasty inexperienced customer service... almost 2 hours on hold. Had to put speakerphone on! Before... during and after holidays!!!! The keyster does not know what the elbow is doing!!! Speak to one person in the morning... get one solution... speak to one in the afternoon... what?? Huh?? Spoke to one at night and they disconnected me... twice!!

I placed two orders in December. One order was cancelled. I used gift cards and never received credit for the cancellation. I attempted to call Customer Service to place the second order. I held for over 30 minutes, never reached a rep... it get better - I used another gift card and they redeemed my rewards also! Not sure how that math works. I’ve called at least 5 other times... hold times are ridiculous... never reached a rep. I’ve been a high volume customer for about 10 years. Closing down everything including my credit card. I will not sit in queue to give anyone my money.

Most HORRIBLE EXPERIENCE of my life!!! Waited twice for system callback when place in line came up, and each time I answered, call disconnected!!! Then I called back and stayed on hold for 45 minutes until I finally pressed 1 (AGAIN) for another call back that HUNG UP on me AGAIN!!!

I made a purchase on Christmas Eve for a couple of pair of boots, because they were having a promo of 25% off boots for the Christmas weekend. I also placed a second order for a single pair of shoes. That order shipped tonight, but when I call about the boots, I get some recorded message that there is some "Special circumstance with my order," and I waited 47 minutes to talk to someone about it, so I hung up. Then, I received an email of FedEx tracking from Weyco Group, Inc.

Ordered on Dec. 12 for a Christmas present. After getting tracking, which the package was never given to FedEx after several days, I contacted customer service. An hour wait by phone and chat, I was told the item would come Dec. 26, after Christmas. Was offered $10 off. I didnt want the item at that point because it was going to get here after Christmas. Never received item. Will never shop here again.

My wife bought a pair of shoes for our daughter for Christmas on Dec. 15th in store to have them shipped due to out of stock. Was assured they would arrive before Christmas. Got an email on the 16th saying they had shipped. Well today is the 20th and I click on tracking and all I get is sent to FedEx will notify you when shipping starts. I call customer service tonight to see what is going on and I am on hold for 25 minutes and get cut off. Called back and stayed on hold for an hour and 20 minutes hearing "a customer service representative will be with you in a moment". I finally gave up and hung up. I read other reviews and it is fairly plain that DSW's customer service is rotten. We have shopped in there stores for years but we are done with them after this.

I placed an order just to receive the free blanket. Well my order arrived but no blanket. I emailed customer service and is waiting to see what will happen. This has happened before either on the umbrella or travel bag. I have placed two orders in the last week and a half and trust me I am not happy. Words of advice: don’t order for the promo ‘cause you may not get it.

I ordered 3 pair of boots size 6 on Nov 7th... wrong size delivered (received Size 9). Went through the exchange ordeal. Wore one of the pair just ONCE. The entire side ripped out. I called Customer Service... waited on hold for over an hour then opted for the callback. That was several hours ago. Still no callback??? What's up with this company. I want a replacement for the ripped boot... and then, I'll most likely never do business with this company again.

My card has been blocked by DSW and I cannot complete my purchase. This has happened at the store and online in the past. Each time I contact my bank and there is no issue with my card on my end. Extremely frustrated as I have tried other cards and the same issue. There is an issue with the DSW authorization system they use. I will no longer shop at DSW as I call the customer service number and have to wait almost an hour to speak with someone and get disconnect. I tried the chat system and it takes at least 20 minutes to get someone.

I placed an order last week when I received an email from DSW saying I had early access to getting a Free Blanket if I spent $39 or more. It looked like a great blanket, and my husband could use new socks, so I decided to order them. I order $64 of socks, used my rewards certificate of $10 and was supposed to receive free shipping. I put the code FREE BLANKET under promotions - it was accepted, I checked out and thought I was done. 1/2 my order arrived yesterday, very quickly, since I ordered on the 6th. But... They sent me the wrong color, And they looked up my order and said "you didn't order the blanket" - I saw that when I looked at my order this morning as well. But clearly they deleted the blanket. And being a premier member means nothing. So I am done with DSW - their customer service is terrible, and they don't care about you as a loyal customer.

Customer service has tanked and apparently shipping too!!! Placed an order 11/20. Plenty of time before Christmas, right? It's 12/8 (15 business days later) and my order still says processing. Tried to contact customer service via Live Chat but, it wasn't working. I then called and after a long hold took the option for call-back. That was hours ago and still no call. They took the money off my card weeks ago which they never used to do until the order ships. That part of their policy is now conveniently removed from the website.

I had ordered wide calf boots online on 11/25 along with a pair of gloves. The gloves came 5 days later, and when I tried to track my boots it says it was cancelled on 11/29. Customer service doesn't answer the phone, I've been waiting for 20 minutes. I used a gift card to buy these boots and was not given a refund.

First the website crashed twice during my order, then they sent me two incorrect pair of shoes, then the customer service chat didn't work. When trying to return my shoes, I found they didn't include a return slip as described. The corrected order was delayed.

DSW is so unprofessional. I had a return in store and received a store credit. Come to find out the Customer Service dept put a hold on the card without explanation. No follow up. Nothing. So in speaking with 3 different manager no one knows anything. They have stolen my items... VERY seen this before.

I wanted to thank Jordan for being awesome and super helpful. He made a stressful Black Friday Holiday experience much more pleasant with his upbeat demeanor, willingness to go above and beyond to help me, even in the midst of a huge holiday sales event. His customer service and style were both impeccable. Thank you so much!

Every time I shop there with a coupon for a promotion, they never have it! I have tried to call, never got through. I have emailed them with no reply! They have the worst customer service. I will never shop there again. I lived chat and was disconnected after asking where my bag was.

I bought a pair of shoes and wore gently one day. But I got very bad bruise and want to return the shoe. But the customer service was very poor. She was shouting at me and telling, "You cannot return used shoes" and, "You have to try at home" etc. I am not going back to there.

This is the second time I have ordered online at DSW.com. The orders said "processing" both times and I never received the shoes either time! It took weeks before they sent an email saying they were out of stock. NEVER EVER EVER will I order shoes from DSW.com again. Lesson learned the hard way since both times I didn't get the shoes in time for an event - I never got them at all!

The store did not offer any coupon for Black Friday weekend while we were shopping. We expressed a need for savings, the associate did not offer a coupon, she just said no rewards with my daughter's membership number. Later we went back with a DSW coupon online ending that day! The trouble to go back in traffic was upsetting all because as one associate told us, that they don't offer coupons unless you tell them. Ridiculous! Yet the coupon was right there at the register. We may not bother going back to DSW again. Instead just go to another shoe store.

I ordered 3 shoes since November 3. I received 2 and one still say in process. I try to call customer service. They put me on hold for unlimited hours and when I go to live chat they put me on waiting list too and it is very frustrated and till today I didnt receive that shoe and on Black Friday I received a deal for 20% off and free shoe bag. I thought it is a good deal. I placed an order. When I send checking out I add the free bag. It said no longer available after I placed the order. I try to call customer service just you stay on hold for next available assistant and I leave my email in the live chat. No one care and I send an email. Still waiting for solution to cancel the order if I will not get my free special.

Thinking this will be my first and last time ordering anything from DSW. I've never even been in a store locally. Ordered some kids boots online a week ago. Said in email they would arrive in 4-7 days. Today is 7 days. Called this morning the customer service number to see if they were at the store to pick up, and get the robot customer service women's voice, asking from choices which topic to choose from. I was inquiring about my order, then asked for my order #. I would give it, and it would give it back to me incorrect, then says transferring to live "shoe lover".

I went to physical store location on Wed 11/15, and ordered a pair of shoes at 9:00 pm online that were not available in the store in my size, and an employee at the store ordered them for me. I became a "premier shoe lover" back in Feb of 2016, and I didn't even know what it was until I ordered a bunch of shoes online. Part of the rewards of becoming a premier member is that you are supposed to get overnight shipping if order is in system by 3 pm. Under this assumption, I assumed it would ship on Thurs 11/16, and arrive on Fri 11/17.

Great company online to deal with. Great selection of shoes and their service is great. Our JC Pennys went out of Business, we are limited as to where we can buy shoes from. Target is our only selection place. DSW is great.

For the 3rd timer in 1 yr, DSW Online has removed a promo code from my cart. Did not ship promo and when calling continually state it was never added. I have screenshots to prove. Waited 156 mins to get a rep. And this time was hung up on. I'm done with the Online and Customer Service. Rude, unhelpful, and in my opinion sneaky/shady removing items in cart post payment.

My member number is: **. For many years I am getting invitation from you to visit my favorite store in Marina Del Rey to receive some gifts, rewards and so on, like now I received Weekender with purchase of 39 or more. My review is about that you sending me fake information: I never ever for all these years cannot get any rewards. It doesn't matter I came in 1 day or 10. Nothing available left. Can you organize control, where all your gifts are going. Or send less invitation, or send me my reward coupon which definitely gave me chance to get your rewards. Please stop cheating me. I am a good customer and deserve better attitude. With deep appreciation.

I am writing too because I am very unhappy with the level of customer service received. I have been calling the customer service line at 866-379-7463 which I was on hold for 1 hour! The message says, "Thank you for calling DSW. We appreciate your patience. One our customer service representatives will gladly assist you MOMENTARILY." Then you are given the option to press 1 if you would like the system to reserve your place in line for a callback and informing you the wait times of 65-84-85-87 minutes!!!

This is an update since my last review. After having a terrible experience with DSW as they made it hard to reach anybody that would listen, I have to say they reached out to me and made it right. I ordered my boots with 2 day shipping and then found out they wouldn't make it here on time... when I called to cancel (within an hour of ordering) I couldn't get a hold of anyone very easily (terrible experience) and when I did they couldn't help me anyway.

I just received an order with which I have an issue. I called the C.S. #, and first, they said the wait time was 287 minutes - nearly 5 hours! Then I called and asked for "Sales," and the hold time was nearly an hour. As I held, a recording kept coming on every few minutes to update hold times, and every time it came back, the Hold times increased! by 2 minutes each time. This continued for about 15 minutes until I hung up. Then, I tried their online "Chat" feature. Hold times there were 34 minutes. Then I emailed, and got an auto response that they would get back to me. This is the worst customer service I have ever encountered for an online store.

I ordered Sperry's for my boyfriend's birthday! 3 weeks go by, no emails or calls! Then when I call they say that they were shipped back. That FedEx couldn't locate my address. I have used online shopping countless times and never had a problem. They had to have them shipped to the store! I will never shop from them online ever again! Don't waste your time!

This site is very difficult to navigate. I'm a professional shopper, or used to be, at least. When on DSW, one inputs the information about size, type, etc., and each time you leave a specific shoe, it erases the information and you have to input all of your specs again!! I find this to be so labor intensive that I just give up! Also if you actually go to the brick and mortar, there are so many shoes at a better price, you feel horribly ripped off, when you shop online! You really don't get a good deal here unless you physically go the the store!

When buying anything whether online or in store there is never the same availability. Even though the customer service representatives go far and beyond to help you get what you need.

Website easy to navigate. Quality shoes and convenient return policy. Regular sale and discounts. Good Reward programs. I get lots of compliments on my shoes from DSW. I am 5'8" and love the different styles, 3" Espadrilles, wedges, sandals and open toe boots for all occasions. Lots of colors to choose from. Nevertheless, frequency of addition of new selections could do with some improvement.

I am very disappointed with my first experience at DSW. I ordered four pairs of shoes, for a wedding I was standing up in. I was trying to match the colors of the shoes to a dress, and ordered multiple sizes. The website said that all of the shoes were available for overnight shipping. Long story short, the shoes were not available for overnight shipping, got lost in the mail thanks to FedEx, ended up getting returned to sender.

I received a gift card to DSW. I called the to find out how much was on the card - $50. I went to DSW store a month later, no money on the card. I was given a # to call. I was told my gift card had been used in NY at the 90th & Broadway store. I live in LA, CA. The employee asked if I had the PIN #, I said hold on while I scratch off the cover & I supplied him the PIN #. He told me DSW can't help me but he can give me the phone # to the NY store. I'm supposed to call and find out who used my gift card so I can track them down, other than that too bad for me. So someone was able to make a phony card, PIN was not checked, my gift was used and too bad for me, DSW unwilling to help. They do not consider security of gift cards important and are unwilling to help. Consider that if you are making a gift from this merchant - you will spend good money and if it's stolen - DSW says, "Sucks to be you."

Employees need to be retrained about coupons and discounts. The Stonecrest location has bad attitudes. They are unaware about promotion and discounts and they have a lack of respect of customers' concerns. The manager at DSW told me "I need to stop listening to customer service 1800 because they don't know what they are talking about."

This company has the WORST customer service EVER. I ordered item under 2-day shipping and it never came on the day expected. On top of that, when I tried calling to check my status order and ask why my items weren't shipped as I paid for, I didn't get any replies because NO ONE picked up. I was calling for hours, even two days in a row. I had to call a near-by store to have them connect me to a customer service representative faster, and when they did, they STILL didn't solve the issue. HORRIBLE HORRIBLE HORRIBLE.

I purchased a Pair of Running Shoes, cost was $65.06. After 2 days my feet were hurting so bad I could hardly walk. I exchanged them, same problem $10.00 more. Finally I received my credit back $75.06. The problem lays I ended up in the Emerg. Room. Took X-Rays, I was given medicine, told 6-7-17 I have a Stress Fracture on my left foot, and a Bone Spur on my right toe. I had none of this before I purchased these shoes. I wrote to the CEO who never contacted me, though James did from OH and said it was not the shoes I should contact the makers or possibly it could be workman's comp? It was not job related! I have missed work lots of fuel. I am now pursuing a personal Injury Lawyer. Buyers BEWARE!! This Co. is false and does not care about the customers or what the products do to their Feet. Not DSW's problem. My insurance Co is aware of this as well as I have witnesses to when these shoes were bought and my feet. See you in court.

Received an email to order and receive a free tote... Just like others, they "ran out". They said a person ordered right before me and they gave the last tote to them. I don't believe it... I do not think I will be shopping here again.

I purchased 5 pairs of shoes online for special occasion. One pair that they had shipped me included 2 different sized shoes. I went into a store and returned 3 pairs. Since they sent me the wrong sized shoes, they said that they would send me the correct order and express ship it. Expressing shipping was supposed to take 4 days. Instead it's been more than 2 weeks and I never received the shoes. When I called DSW a week and a half later they send they couldn't cancel the order because the shoes may be in transit. They said that I had to wait until a May 30 to call back and cancel the order and get a refund.

I bought a pair of heels that were low quality for the price and wanted to return them. Two weeks after they received the shoes back, I had yet to receive my refund. Tried to call them. Was on hold for 45 minutes listening to how important my call was to them. Finally gave up and left my # for them to call me back. The rep who finally called me said she had no idea why the refund took so long but they are very busy so they can't keep anything straight. I can't recommend them.

I called the customer service number 3 times and was hold waiting on someone to answer for 20 minutes each time. No, no one ever answers the customer service number. Terrible website - I can never change my password, even when the temporary password is sent. The customer service is terrible and I will never shop this business again!

I have never received a free item with purchase yet. I have been shopping and getting these coupons for years. Every time I make a purchase and hand them my coupon, they tell me they're all out. I'm starting to think the free coupon is a ploy to get you to go there and spend money. There was never any free bag. It doesn't exist. False advertisement!!

When I tried to redeem my free tote and wristlet offer from DSW OF COURSE they had run out of supplies. Always happens with them when they offer products like this. Makes me wonder if they only had 100 of them or better yet 5. Quit offering items if you know you will run out especially when you are a popular site and it's Mother's Day weekend. GEEZ.

MN71030 straw bkl saddle - My purpose of going to the store was taking a family member. Meanwhile, I began looking at some comfort shoes but didn't find anything. Instead of giving up I went to the handbag section and found the cross body handbag that was perfect for what I need the style, size and color.

Bought shoes in store... sales gal told me they could ship them for free, and I should receive them in 3-4 days. It's now 9 days later. I called customer service - it took 20 minutes for someone to answer the phone. CS gal (aka "shoe lover") said they were "en route" and should arrive in a day or two. Said it normally takes 5-7 days. Either way, it's been longer than what either of the DSW people told me. Still waiting... unless you want to wait a week and a half to get your shoes, I DO NOT recommend having DSW ship shoes to you. If they not in store, go somewhere else.

The shoe choices online are way better than in the stores; depending on the store also. Like the Queens Stores don't have the same choices as the one in NYC, Manhattan. I have bought shoes for some time from this Company and up til now satisfied. Recently, and from same brand as previously bought from, the shoes are coming way too big/long; even for my size of only 5.5. Because of this issue I have had to deal with customer service. Wow. Horrendous service this company provides. They are always rushing through information like they just want to be done w/ you, seem agitated to speak with you if you want to ask more questions for info. or clarity and also, are vague in their information.

This a horrible customer service, I called them twice. I consumed each called 20 minutes. No one answer. What the heck. What kind a company doesn't answer their phone? I need to ask about the egift card I purchased until now I didn't received yet. This is a nightmare for the first customer try to wanted to purchase online. This store is horrible, horrible customer service.

I ordered $173.92 worth of shoes online on 4/2/17. On 4/5/17 they took out $173.92 out of my checking. Paid in Full. Then on 4/7/17 they took another $173.91 out of my checking, just to "HOLD" it. This left me with $21.71. I called them immediately to refund the money that they took from me. I called twice and talked to two different people. They said that is their policy. Their POLICY - to steal money from people. I already paid for the shoes in full, why would they take it out again, because it is their policy - REALLY!!! Then I went to my bank. They cannot refund the money until April 11th. I'm supposed to live on $21.71 for five days! DSW are crooks! Do not ever order online from them unless you have a lot of money in your checking account.

I recently went to a store and found a pair of shoes I wanted to buy. They didn't have my size in store, so the associate ordered it for me directly stating that shipping was free. I placed the order on March 31. I received an email stating that the shoes had shipped on April 2, with a tracking number. The tracking number showed up as expected delivery on April 8. April 8 arrived but the shoes did not. I checked the tracking number again and this time it showed that they use FedEx SmartPost and it was in the hands of the US Postal service, with a new tracking number. The new tracking number doesn't work but the DSW page showed that my shoes would be delivered today on April 10.

I will no longer be a customer of DSW, although I have shopped there for YEARS. I have removed my name from their email and reward member list. The reason is the progressive signs meant to show their attitudes towards everything. Throughout the store they have hung signs with hashtags about hitting on their dentist when sedated, giving someone the middle finger, and other things that my kids asked me about. If you want to have to explain what this all means to your kids and grandkids, go ahead and shop there. But not me, there are plenty of other places to find shoes without listening to teenage, millennial attitudes. They need to study what age women spend the most at their stores.

In searching for shoes on DSW's website, I found at least 10 pairs of shoes by various designers that are MORE EXPENSIVE on DSW than they are on the designer's website. To say they are DISCOUNTED is false advertising. They are marked up even higher than if you purchased from the designer directly. I have also compared their prices apples to apples on these shoes (exact same shoe) at Macy's and DSW is higher than Macy's as well. Buyer beware!

I've bought many pairs of shoes at DSW and I've also returned a lot of pairs with no hassle at all. Customer service has always bent over backwards to please me and make sure that I'm happy, no matter how messy things manage to get. Including recently. I had bought a few pairs of shoes but needed a 1/2 size larger. No problem returning. One pair was amazing and the other pair started to fall apart after about an hour of wear, mostly sitting. I called and explained what had happened and they said to bring them back. They didn't have the ones I wanted in store so the associate ordered them for me online. The only complaint I have is that, while I was refunded, the money didn't immediately go back into my account, but the new total was taken out. I'm still patiently waiting for it to be returned but that's not the associate's fault.

I recently had a store credit of $22.03 on one of those DSW cards. On 2/13/17 I ordered a pair of shoes online that totaled $52.95. After utilizing the store credit I then paid the difference ($30.92) with my personal credit card. The shoes didn't fit so I took them to the store to return on 3/2/17. At the register, the clerk processed the return but instead of crediting my credit card, she issued me a store credit for the entire amount of $52.95. Rather than make an issue of it, I found a pair of shoes online on 3/3/17 and ordered them using the credit and again, my personal charge card for the difference. These shoes totaled $63.55, so my personal credit card was charged $10.60. I then found the same shoes at Macys for $30 less so I took these shoes back to DSW on 3/10/17 to return them. The clerk at the register told me the full refund would be credited to my charge card. Assuming this to be my personal charge card, I took my receipt and left.

I am writing because of the issue of not receiving my free gift of the tote and yoga mat. I went to the Dublin Ca location on 3/10/17. They didn't have the shoe I wanted but did have the free gift in stock. I went to a second location in Fremont Ca on 3/11/17. Once again they didn't have the shoe I wanted in stock. I was advised that I could order it online and receive the free gift. When I went online they didn't have the color of the shoe, therefore I couldn't place an order online.

Placed an online order and it looked like everything was OK. 7 days later and no shipping confirmation. I logged into my online account and there was no shipping info listed. I tried to use their online chat, but it was disabled and not working. Then I called the 800 Customer Support line. A very unprofessional "Shoelover" was of no help. He told me that DSW has up to 7 days to ship my shoes and it was not 7 days left. He also was not sure where the shoes were shipping from - he thought it might be a store. I tried sending an email with the link on their website. I filled out the online form and when I hit submit - I get an "error 404" message. So I tried calling Customer Service again - was on hold for 30 minutes... I gave up!! Still no resolution. I will NEVER order from DSW online again. Zappos/6pm/Macy's ships shoes out in 2-3 days. VERY POOR EXPERIENCE!!

Placed an order with DSW rep. on 03/07/17. Checked website on 03/08/17. Order history showed order canceled. Call the company several times to no avail. No one could tell me why the order was canceled. I did not cancel the order, I really wanted the shoes. I asked the rep. were the funds on hold - I was told no. Called my bank, there was a hold placed on my funds for $64.75. Called DSW back to tell them about the hold - reached a male rep (Marcus). He was very apologetic. He told me a hold is placed once order is placed, but is not taken from the account until you receive the item.

I placed an order with DSW and MACY'S on the same day. I have received the orders from Macy's. DSW has never sent a tracking number or anything. When I called I spoke with an unprofessional and unknowledgeable representative. She could not answer my questions. I hate I ever ordered from this company. I should have read the reviews like I normally do BUT I thought they were a reputable company. They are NOT!!! This is my LAST order. My advice is to run from this company. Once they get your money they don't care when or if you get the merchandise. From your first and last customer!!! #ThoroughlyFrustrated

In June, 2016, I ordered shoes and paid for them using my PayPal account. I picked up the shoes, at a local DSW store shortly after I placed the order. On January 31, 2017, I received an email stating that the payment did not go through. I have called Customer Service twice and had a live chat once. Each time the representative wants me to provide a Credit or Debit card number. I refuse as I have had my accounts hacked twice before and have explained this to all the customer service representatives.

I ordered a pair of boots; took 3 days for them to ship and when they arrived it wasn't my order. DSW puts you through hell to get a refund, have to go out of your way to return their mistake. They wanted to charge me again to place a re-order and they would NOT pay for expedited delivery. I had a problem with DSW with an online order a few years ago and was surprised to have a similar experience years later - must be a trend. Customer service manager was no help at all - didn't listen to my issues, just kept talking over me. Save yourself grief, don't order online.

Hello, this is my first time ordering from DSW and my experience has been horrible. Last Sunday January 8 I placed an order (or so I thought) using the DSW App. I also used $150 worth of gift cards that was given to me for my birthday. I used the PayPal to pay for my order which came to the amount of $108.87. PayPal took funds from my account the same day. A few days later I noticed that I had not received an email from DSW saying my order was being processed. I called customer service and the agent pulled up my order and read me everything in my shopping cart including my gift cards I used as well as a promotional code that was sent to my email that I used. The Agent told me my order was never placed and that sometimes with using the DSW app versus the desktop it happens. She also told me that PayPal jumps the gun and takes money from the account right away versus waiting until an order is complete.

One of my items never arrived. I have tried calling customer service over a dozen times on 3 different days, waited over 20 mins multiple times to be connected during regular business hours, currently been on hold for 50 mins as I write this review. I have sent emails with no reply... Very frustrating.

I have shopped at DSW a few times in the past and I found a pair of shoes that I just love. So I wanted to order them in a different color. I went online, found the ones I was looking for and ordered them. This was about two weeks ago. I then get a phone call a couple days after the order notifying me that there was an issue with the order and to give them a call when I could. So I did very shortly after, and they were closed, and they were going to be closed for the next four days due to the holiday weekend. So I wait, call back the next day they're open, sit on hold for 15 minutes, get the problem fixed and then I figured all was good from there.

I bought 5 pair of shoes and boots for my family members in two different DSW shops last December and received two 20$ cards. I asked the seller whether I could use the two cards buying one pair of boots. The answer was yes. Today when I went to Knollwood Mall it turned out at the cash register that only one of the cards can be accepted. When I told the lady that my information of ten days was on the contrary the answer was that it is according to instructions received this morning. Considered to leave the boots there but I promised them to my daughter so I did not really had options. First of all I think it is not fair to change the rules after releasing those cards. Secondly, if it happens, then the company could warn the customers about it in the daily mails they send about making sure I don't forget to use my gift cards before they expire. Now they turned a gift into a bitter feeling.

I've been buying from DSW for several years, but will definitely avoid them from now on. I made my first phone call to their customer service today, and boy, was I in for a rude awakening. It is the worst you could imagine. I had to wait for 45 (yes, forty-five) minutes before someone picked up, and they did not even resolve the issue. Their website says one thing about returns, and they tell you something different on the phone. They promised to e-mail me with an answer within 24 hours, but I seriously doubt they will, since they do not seem to care much about keeping promises or customers. A business that treats its customers so badly is simply not worth supporting. Do your sanity and your wallet a favor and stay away from them.

On 12/4/16 I purchased a pair of boots (needed for a weekend trip on 12/16/16). When I ordered they stated they were in stock and would be shipped to store in 4-7 business days. Today is day 7 and no one knows anything about my order - when they will ship, when they will pull for processing, etc. NO ONE! I sat on hold for over 21 minutes (actually multiple times) to get thru the 1-866 number to which they were of NO HELP. The actual storefront agreed, that this shouldn't be taking so long but couldn't offer much more than that. I then try to send an email in DSW's "contact us" to which I got a 404 error message. While during my 3rd or 4th call with the 1-866 number I tried cancelling my order to which I was told I couldn't until after day 10 - WTF. Seriously, worst customer service EVER! So, looks as if I won't have my boots and who the heck knows when the hold will be released on my card. #Lostcustomer. #Forever.

I made my first DSW purchase online because I had a coupon for a free item. I picked the shoes I wanted and entered my coupon code for the free item and checked out. The next day I checked on my order and see that I have no order confirmation. So I contact DSW by live chat and was told the transaction never went through. I chatted with the Live Chat operator and explained everything, and when I asked what to do about it, the person left the chat. So I contact another person by live chat, and the exact thing happened with a different DSW agent. They told me the transaction didn't go through and that my pending charge should fall off in a few days. When I asked her what I should do about everything, she left too. Ridiculous!!!

I have been trying to contact someone in customer service and after 20 minutes on hold listening to the same dreadful music & ad, I have still be unsuccessful. I don't want to leave my number so that someone can call me back at his/her convenience. If the company really cares about the customer, get more people to answer the phones.

I bought a pair of boots on 11/26/2016. I had been looking off & on for some time. I needed a pair with good padding as 95% of boots don't have that. I found a pair but you did not have my size so since I shop DSW very often I knew that they would send them free. That day they were offering a free tote but the store ran out. I was told that a tote would be sent with the boots. When my boots arrived there was not a tote in the box so I called shoephoria. The customer service rep. who answered told me the cashier did not scan my card & that's why I didn't get the tote. Then she told me after I told her the date that I bought the shoes that they ran out that day. I wasn't sure whether to believe her or not. She said “Sorry I'll make sure you get 5% off.” To me she did not seem sincere.

Normally I do not give negative online reviews. I ordered $180 worth of shoes from DSW. I filled out the shipping information correctly, however their system read my address wrong (it was "too long" for the address field) so my order was undeliverable and auto shipped back to sender. When I called, the CS rep was not helpful. I then called right back to try my luck with a different CS rep. Slightly better, but still very unsure of how to handle the situation. The pair of shoes I had ordered turned out to be the last available pair. They were being returned to sender and I was to be refunded for the shoes once they received them. If I wanted those shoes (which I did), I would have to quote, "check to see once they were restocked online and order them again." Remember this is the last pair available, so I also would have to compete with potential other buyers to get them! This seems like a very very terrible policy.

I haven't had much luck in buying online so EVERY time I return my purchase, I personally pay the return shipping myself yet DSW continually deducts $8.50 from my return instead of taking the time to see I did NOT use their return shipping label. Happens EVERY time. I have to call for the credit as I'm not paying 2x in shipping returns. Getting the credit has never been a problem but I shouldn't have to continually call about this recurring issue. I'm done w/ DSW!

I do order a substantial amount online from this company because they never seem to have the sizes in stock at the store. This time I realized after I hit "submit" for my latest order that I ordered the wrong size. Within minutes I was on the phone to try and correct this. I was previously told that an order can be cancelled within the first hour. After 20 minutes waiting for someone to answer, I hung up and sent an email. Several hours later, I received an email response. I was also able to reach someone on the phone. Both of their responses said that "the order is too far along the process" to do anything. They can try and put a cancel on the order, but there is no guarantee this will happen. I feel taken advantage of, and will be looking to take my business elsewhere.

Was placing my order for my daughter's items for the first day of school. Decided to do in store pick up since they had been advertising quite a bit. Little did I know that they treat those orders as if you placed them on hold. They will send you emails to say, "Pick up ready with the date in which you need to pick it up by and the next things you know in a day or two" - send you a, "Oops we no longer have your item!" I have never experienced anything like this! I purchased the items online assuming they were mine, never thinking if I don't get there as soon as they send me that email they will sell my order off. I highly recommend to everyone to NEVER use this as you will not get your things. Now my HS daughter will not have your shoes and other items to start the first day of school off right. DSW, I have no idea what you were thinking but this is not how you keep a customer!

I bought a pair of Bjorndal slip-on wedge leather shoes and the wedge leather is peeling after just wearing them four times. HAVING PROBLEM SEND IMAGES. I CAN SEND THEM TO YOU IF YOU SEND AN ADDRESS.

I purchased a pair of Bjorndal clogs during a previous season. That particular brand of clog is one that until now I had always considered to be top quality merchandise, because of their durability. Some other Bjorndal shoes that I own I have had for YEARS and they still have good tread on the soles and fine leather uppers.