Dillard's Reviews

1.5

383 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Updated Oct. 20, 2026

About Dillard's

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Dillard’s operates a chain of department stores offering apparel, cosmetics, home furnishings and accessories. Since 1938, Dillard’s has featured a mix of national and exclusive brands across its product categories.

Visit www.dillards.com

Pros

Quality products available
Online ordering available

Cons

Poor customer service at times
Miscommunication on policies

Dillard's Reviews

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Page 5 Reviews 380 - 530

DiannaGrenada, MS

Reviewed Dec. 19, 2006

A group of my students went to Dillards to shop. I had given them money for having perfect attendance in an academy they were attending. They were very upset that a security guard had been called to watch them. They were at the jewely counter and after aksing the price of a necklace and another piece of jewelry they were given an astronomical price which made them believe the clerk was lying. They were very upset because they felt that the clerk had stigmatized and profiled them because they are black.

I carried them back to the store to talk with the cashier. He stated that he did not call the security guard, that the security gurard was passing by as the students were looking at the jewelry. He said that if they felt he was profiling or stigimatizng them that they were wrong. I went and asked the security guard if the kids had give him in trouble. He said they had not but that the casier in the jewely department had called him earlier to watch them.

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ConnieGreenville, OH

Reviewed April 18, 2003

This isn't a complaint about the department store or it's employee, rather the fact that I received a post card in the mail from Dillards for a free gift with purchase, which I did make a large purchase, the advertisement was for the regular free gift and also a pure color gloss. I received my free gift in the mail, however I didn't receive the gloss, so I called Dillards and the lady stated that corporate didn't ship them any gloss.

My complaint is that if they are not going to carry a particular advertised item then they shouldn't advertise for such a gift. I was very anxious to try this lip gloss. Although I didn't receive this as a free gift, the young lady did offer me a tube of the pure color lipstick instead, which was very kind of her. I guess I feel that Estee Lauder should provide all department stores with such advertised items. Thank you for your attention to this matter.

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AliceRaleigh, TN

Reviewed Jan. 10, 2001

I was contacted by a police officer in Dillards Dept. store at the Raleigh Springs Mall concerning a credit card that was sent to me by Dillards- but was stolen from the mailbox. The police officer wanted to know was the person authorized to use this acct. I said, No, and he stated he had that feeling it was being used illegally and that he was riding the suspect straight to jail. I told the police officer,please do because we don't need ppl wrecking our credit.

The police officer gave me a number of the fraud dept. I called and filed the complaint verbally over the phone. I was given a new account number and told that they would be sending me some affidavits to fill out and send in. All I got was another credit card and a bill. I called Dillards back(Nov) and talked to more than one Manger. The first manger was a lady who was rude and accusing. I asked her to let me speak to some other Manger. I then talked to a manger name Joe: I explained the events over again to him for the third time. I explained to this man that the card in fact was in my daughters'name. I liked having the card in my daughters name but since the thief o f the card- I just didn't want my daughter associated with such a criminal act.

I requested putting this card in my name. So I reguested having the card sent in my name : The problem with that was the Manger Joe wanted me to fax(480-503-5557) him a note stating I would take responsibility for the card. I thought this manger needed to be turn in to his manger because I didn't charge on that card he should have sent me an affidavit. But he never sent me anything but more bills. I called him back and he said he didn't know of this acct and he was just assigned this acct 2days ago(Jan10 - I last talked to him).

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Dillard's Company Information

Company Name:: Dillard's
Website:: www.dillards.com