Dillard's Reviews

So I thought I was good. Nope - I was so wrong! She started asking me where I bought them, and showed surprise that this is the first time she saw a security tag on Gianni Bini line as she said, "We never had security tag like this." I explained to her that I got them at a different Dillard's and that might explain why. Then she asked me to show her my receipt. I was shocked as I rarely keep Dillard's receipt for a long time because Dillard's has a return label that it traces down when/how I paid for it.

So I asked her why she wanted to see my receipt. She said it's due to some policy of Dillard's. But I still don't see the point of it. I felt insulted as if I were a shoplifter. But it still doesn't fit as she knows for sure the items are not from her store. So the policy does not make any sense. Luckily this time I had my receipt with me. But I feel really irritated being asked to show my receipt. It IS the store's fault to cause me make the whole trip to the store to remove the tags. And I had to show my receipt! I do not understand Dillard's policy. I'd really hesitate to shop at Dillard's ever again.

They called over Jose, the manager(?) on duty. He said "Go ahead and get a refund but you can't have these pajamas. If you can find the exact size on the sales floor you can buy them - but not the ones you already bought". He was rude and certainly did not possess any customer service skills. By this time we were very irritated but almost laughing at the absurdity of the situation. How hard was it. Refund the items and repurchase it at the sale price. NOPE... Can't do it. OMG!!! I was a Director in Retail for 39 years. This scenario was the poster child of what not to do while dealing with the public. We finally got our refund, left the PJs and as we were walking out we witnessed Jose mistreated another customer on our way out.

This store is in Lake Havasu City, AZ and is one of their loss stores. It is virtually empty at all times. You would think the store, the company would be trying to get customers in their store and then keep them coming back and not shoving them out the door. So our trio simply went next door to JCP where we were greeted and treated with friendliness and respect and spent over $700... and we will be going back!! But not to Dillard's. I am still flabbergasted by the lack of professional courtesy shown by Jose at Dillard's towards their customers - their guests. As a Retail Director for 39 years, I would never put the reputation of my company into the hands of someone who is not capable of handling the responsibility.

Today, we attended your gala as customers, which by the way did not have the same quality and amount of attendees compared to other years. Very disorganized. With this, I tell you my complain. Here we are days in advance doing a presale, so you sales employees as well as your company can secure a sale for the event. This only benefits you all. Also, we are paying with the Dillards credit card which again it benefits your company. Your store was advertising the give away gift of a black clutch purse for each customer. As we picked up our merchandise, we were told that only I got a purse because they ran out of them and there were no more. I told my mom I was going to talk to the general manager Patrick **. No one send me to him. I knew who he was and neither my mom or I owe absolutely nothing but totally the opposite. I was spending my money at the store he manages.

I saw how Lancome still had purses, and this individual was standing at their counter with two other young men looking around. I came to him directly and made my complaint. He admitted to me the store ran out of purses. Ironically, I joined my friend to the gala the previous night at Sunland Park Mall, and funny thing they also ran out of purses. What kind of such corporation are you all that you promise a gift to your customers just to make a sale and do not comply to it. This Patrick guy told me that he was expecting a shipment of purses next week that I could come and claim mine but that it was not going to be the same purse. Never intended to get my information. I asked him how would he remember me, he answer me back that he has a good visual memory. I told him it was not enough for me that I needed his card. He took a card out of his wallet and gave it to me.

I really dont give a damn about the purse. I have plenty and you can all tell him he can keep it. It just felt good to come to him, confront him, and look directly in his eyes as a brave customer who does not care who he is, who protects him but did it on behalf of all the injustices he has committed against many former employees. I know this might not mean anything to you all, but as a customer I can tell you it is a shame that your store is managed by such people who do not demonstrate any interest on their customers, and neither does your store when you all promise a gift and give nothing. Both my mom and I together spend about 520 dlls at your event tonight. This amount might not be nothing but it sure would have been 520 dlls less on Patrick ** end of the day profits.

When the manager named ** arrived she simply asked what my problem was and as I started explaining she continued to interject and cut me off letting me know that it is their policy and anything beyond three days is not returnable. She even went on to say that it's not even in their system anymore and she wouldn't be able to find it even if she tried. I continued to explain that I have my receipt. She didn't want to even look at it. She just continued to state that it's their policy and it's not returned. I proceeded to tell her "I'm not asking for my money back. All I'm asking for is for you to exchange it for another item that will fit".

After several minutes of her interjecting me I simply said "It's clear that you are very young and inexperienced as a manager. I understand the store has policies that anyone in management knows. Policies are meant to be a guide which allows for bending in certain situations." I am extremely customer service and have been in management the majority of my career. The fact that she didn't listen to anything I had to say and continued to state policy goes to show she doesn't have the experience needed to be in a situation to handle customers. I can't believe a business like Dillards would leave a multimillion dollar company in the hands of a young inexperienced new manager for any period of time much less an entire shift alone in the store.

It's clear that she is where she is because she was maybe good in sales. However she clearly needs additional training on customer service and management. A management professional would have known that you listen to your customer no matter if they're right or wrong. You at least let them express their thoughts, after hearing them out come to an agreement or a positive solution. Like I said I wasn't trying to get my money back. I shop at Dillards all the time... I absolutely love a lot of their stuff and I have probably spent $100,000 or more there in my lifespan. It's just frustrating knowing that she wasn't even willing to compromise.

Or say "However it is our policy. I understand that it was your daughter's birthday and would be happy to exchange it for another item. You only missed it by a day or so". That certainly a reasonable compromise that a store like Dillards would be able to make over an item less than $18. At least that's what I thought. Boy was I wrong. This is the reason that I will not be shopping there anymore and it really bothers me because I do like Dillards. But it's the principle of things that I don't agree with.

$18, Dillards chose to lose a long time customer today over $18. As a previous Dillards employee, I was taught to listen, defuse the situation and create a happy experience that will bring a customer back... It's clear that things have changed for Dillards and they have lowered their standards. I just refuse to lower mine. I would advise you not to shop at Dillards especially the Dillards at Firewheel in Garland if you want to be treated with respect and have high standards. ** ruined my experience.

Well after the manager couldn't get it straight she started with me and said to the saleslady that she should have made me return it upstairs in the Christmas section and I told her I actually purchased it at the same register the first time when I bought it for myself in late November, she then proceeded to tell me next time I have a return I need to go to the right department and return it there and also accused me in the process of returning it to get another one for 50% off. Well she should have checked the item out and then she could see the figurine I purchased had been sold out!!!

Rude to her saleslady and myself and then when I raised my voice after she embarrassed the ** out of me and the saleslady. She has the nerve to tell me there is no need for me to get ugly and raise my voice, at that point my sister was with me and she knew it was about to get really ugly so I threw my receipt and debit card and told my sister to handle it. I was going outside, I called the main office and different stores and managers, so I guess Dillard's doesn't seem to care about the customers. The manager still is working there. After reading all the other complaints I am not alone and I don't think I will shop there anymore.

I was walking back to the shoe department to buy the rings and boots when a who I thought was mall security but turned out to be a real cop told me to come with her then she tried to handcuff me to a bench that I was sitting on in a dark back room. When she tried to cuff me I pulled my hand from her hurting grip and said please let me explain. She wouldn't let me explain and said I was resisting arrest. I said "I'm not resisting I just want to talk about this calmly" and that's when she pulled out a taser gun and she said "let me handcuff you." I said "I did nothing wrong," that's when she tasered me while I was sitting down. Then she handcuffed me.

I don't remember much of anything after that but being made fun of and laughed at and being screamed at by some fat man about stealing and being told my daughter will always remember me in handcuffs. The next thing I remember clearly that wasn't murky from being tased I was being taken to jail. I have never been arrested in my life and don't know what to do about my situation.

Original Review: Oct. 6, 2015

So I went last minute to grab some jeans and some perfume... Where I'm from originally the Dillard's is only one story. The mall is small. Every department is on one floor. Well I had 15 minutes to get what I needed and head to pick my kids up from school. It was 2:45, they get out at 3. I picked out the jeans I wanted or thought I wanted bc I didn't have time to try them on. The jeans were in top of my baby stroller. In the midst if this I'm trying to calm my child by giving her some snacks so I can hurry... I got hot, took my jacket off and laid it on top of my stroller as well. Well not thinking bc I'm used to a one story Dillard's I took the escalator right outside of the women's dept downstairs to go into the fragrance dept.

As was turning the corner to head back to Dillard's fragrance I was stopped by a man that said I was trying to steal the pants. I explained the situation to him, he asked why I didn't use the store escalator, I said "Sir I didn't know there was one. I'm use to a smaller one story Dillard's... If I was trying to steal why would I be on my way back inside of the Dillard's store downstairs?" Anyways he wrote me a citation, even though I'm moving in a week. I'm not from Memphis - I'm from Texas and the crime is way worse here so I understand why it may have seemed like I was trying to steal them bc I left the store but I was on my way back in not trying to leave the mall. I have talked to every person possible: managers, store managers, district managers. All whom say I have to take it up with the district attorney.

I have enough money to buy whatever I want. I am appalled that they would think I would try a take a pair of jeans with my baby with me and head right back into the store at that. Everyone I spoke to was completely rude. They have the right to drop all charges but refuse to do so because that's more money for them. My bags were checked along with the rest of my stroller and they even searched under my baby which was so humiliating. I will nor any of my family ever shop at Dillard's after this. We were great customers before but to be accused of something like this when it was a misunderstanding is ridiculous. Now I have to go back and forth from here to Texas just trying to deal with all this.

The reason the change of heart is bec they think I may have gotten it on sale and I pulled tags off to make it look like I paid full price. I asked her why would she send me to find something else and they had to reason for me. I was going to get back $210 but was about to spend $489.00 with the shoes I was getting. I cannot believe they were so rude and led me to believe they would be helpful to me. In reality they had no intention of helping or understanding. I have sent so many girls to Fort Walton dillards for everything being as I'm a hair dresser but no longer will I do that. I'm so disappointed and the thing is if they would have told me upfront I would have understood. But to let me go look with the understanding it would be an exchange is unacceptable.

So now I'm out $150 for both dresses. I really just want the dresses. I don't understand how two orders could've just been lost (stolen) in the Arkansas mail like that! I want my yellow dress and I want the refund for my pink dress. Now I have neither and I am extremely upset. Guess there are some well dressed criminals down in Arkansas wearing the dresses I paid for!

If you want poor customer service, and a rude and ugly demeanor from a completely unfit sales associate, then do go to this sales rep at Dillard, Cary. I complained to two dept managers and all I got was that I should call back the store manager during weekdays and that he would make sure this rep was written up on (I am guessing so she could be put back on the floor to carry on her professionalism (or lack of)! Dillards is not worth my money.

When I arrived at the Rogers, Arkansas Dillard's I was encouraged to use the just-issued in-store credit (Dillard's Dollars Gift Card) that same day in order to receive a 40% discount on already-discounted merchandise. I agreed with the sales clerk that this would be to my benefit and spent the next 45 minutes or so selecting other items. At checkout my purchases rang at the marked prices WITHOUT the promised 40% discount. When I questioned this the cashier informed me that only Dillard's cardholders could receive the 40% discount that day. A second employee -- ostensibly with more authority -- also forbade honoring the 40% discount. Frustrated that I had been lied to by Dillard's I left without making any purchases.

A three-day return policy on new, unused items? Really? Dillard's does not stand behind their merchandise. They employ retail gimmicks and make false representations to customers, thereby wasting our time and money. Perhaps I could discount the Dillard's Dollars card and list it for sale on eBay to another shopper. But why would I wish a disappointing experience on someone else?

After 45 minutes of pure torture my wife finally tries to save me by asking me to come over & help pick out a necklace for my mom. He proceeded to follow us to jewelry & then stood behind us while we shopped for jewelry… telling the employee behind the jewelry counter that whatever we picked out he was going to ring it up on his register. He also knew my wife had picked out an expensive purse & even told that employee to bring the purse to him. His manager witnessed this whole ordeal & never stopped him. He went so far as to walking into my dressing room without a knock bringing me 300 dollar shirts that weren't even close to my style. He was so overbearing & annoying that we ended up walking out with buying a single thing. I felt like we were on a practical joke tv show. That's how unbelievably ridiculous it was. Never will I go back in Dillard's @ SouthPark. Thanks for letting us vent.

We discovered that these didn't even look like the ones at the store. We called ** at Memorial City and he said that they were going to send an inspector. We waited for almost 2 weeks and the inspector never call. We were getting close to the 30 days time frame that they give you to return them so we ended returning them and the Manager ** who is a very irresponsible person didn't care about the delay and she charge us 15% restocking fee. It's been a terrible experience so I don't advise anyone to buy furniture at Dillard's.

Even more shady. All the records showing the credit and all were immediately deleted from the online account. I doubt deleting customer history is legal. I am shocked. Watch out... and be aware that 10 percent savings at the store could end up costing a fortune. My kid has learned a hard lesson.

That was fine, since I do not care to do business with such an underhanded business anyway. I again deleted the account from my profile, continued paying on the account, and guess what? They resurrected the closed account AGAIN, and again they charged it AND they charged me an NSF fee! For an account I removed from my profile and they put back!! Well, guess what? Even though my account is closed and paid off, I decided for the heck of it to go back into it. Surprise!! That closed account is back again!! What is wrong with these people??

The last two months I went to Dillard's to pay in person because of this and the Dillard's employees told me that "everyone is complaining about the same thing including the employees." I guess we will never use the Dillard's card again - in fact I think we won't use Dillard's again. With all the banking info getting stolen lately you'd have to be nuts to agree to this "agreement policy" of theirs. What was wrong with making one-time payments on-line? If someone wants to save their info in the Dillard's system for future use then that's fine, but it should be a choice not mandatory. I've had my bank cards replace 4 times in the last year because of retailers being hacked and each time I have to call every company I deal with to give them the new info. Bad idea Dillard's bad idea.

They have sent me to Equifax and Transunion! I am trying to buy another home and this is costs me points! This has been weeks! I disputed it with the credit bureaus but Dillard's says it may take them another 30 days to take care of this! There is no one to take care of this? It would take them seconds to make it go away! Another hour on the phone today! I cannot believe this!

It is now 26 January and it still hasn't arrived. If the shoe is on the other foot and it is I who owes Dillards money, I am sure they will be charging me interest and my credit ratings will go down as well. Dillards should be ashamed of the way they conduct business! I want them to send me a refund immediately and an apology for my time in chasing them and all the frustration as well!

I am a south Asian American and make an honest living as an engineer and have experience working in my undergrad days in retail. One needs to greet customers with a smile and provide excellence in a competitive market. I have never seen such toxic behavior in a department store that does not allow customers to look at their wares freely without persecution. Never shop at Stonebriar Dillard's at Frisco. I implore you to shop elsewhere. I have visited JC Penny, Macy's, and spent my hard-earned money in these places that offer better value and CSE.

The children's department manager was following me. He came to me and asked me where the clothes are that I had brought from children's department. I told him that they are with my son. He asked where my son was. I answered. I asked him why he was asking these questions and he scold at me "Don't talk to me like that. I am the manager of children's department". So what if he is the manager of children's department, I thought to myself. He kept asking me the same questions in different way three/four times. The bottom line was he thought I was stealing those clothes.

I answered his questions politely every time. He told me that I was not suppose to take those clothes out of the children's area. But there was no sign stating that a customer is not allowed to carry clothes from one area to another area. It was humiliating in front of other customers and sales persons as they started to whisper to each other about the incident. I still feel awful about this incident. It left a bitter taste in my mouth. I am a physician who have a six figure salary. I bought $465 stuff. I don't need to steal things, I am able to afford things that I want/need. I don't deserve an attitude like this from a store manager!! An embarrassment of a life time!!!

The cashier said they can't be returned and called the manager. I told the manager they hadn't been worn and he basically CALLED ME A LIAR. Emphatically said I had worn them and refused to take them back. As a 50-year-old six-figure income consumer, the last thing I have time for is playing games trying to scam over on a pair of blue jeans but I will not tolerate being insulted and called a liar in a store in front of other customers. There are many other choices where I can find Big & Tall and "worn in jeans" who will not disrespect and insult their customers in public. I have never in my life been treated this way as a customer and I will never ever shop at Dillards again.

I have had no problems with the return policy, but I only buy it if I love it. I have bought an iron that broke down after the first year, but they replaced it with a brand new one of the exact same type. I just go on down to customer service and those ladies take care of everything I could need or want! Some of the managers of the departments are short, but I have only seen those and not experienced it. I have never had a manager be short with me, but I have seen some outrageous demands from customers that I just find silly. I only ask for what makes sense.

If I buy something full priced and it goes on sale a week later, then oh well! I got the exact size and color I wanted and that IS worth the extra I paid. If I need help finding something, they help. I'm an older Hispanic woman and have NEVER experienced any racism or rude associates. I highly recommend my local store. They are so polite every time I come in, even if I was just in the garden.

I do not have a problem with the store setting its return problem for 30 days. My problem is that the sales person who sold me the pants suit did not give me correct information about the return policy. Sure, I am responsible for knowing what the receipt said. But if I wanted to read the policy on the receipt, I would not have asked the sales person to tell me what the policy was. Also, the sales person could have referred me to the receipt when I asked about the return policy instead of not correctly informing me. Bad business.

Regarding Montgomery, AL, because of my experience in Memphis, I shopped at Dillard's only twice the entire time I was in Montgomery. That was to buy Christmas presents. I, an **, decided to buy my mother a Coach or Dooney bag for Christmas. The first time I went there, the sales person, who happened to be **, ignored me and two other ** women in the department the entire while we were there. Yet, when ** women came into the department, the sales person greeted them, asked if they needed help, and showed them what was available. The sales person was not busy at all. In fact, when she wasn't greeting people she just stood around. Eventually, I asked the sales person to show me where the Dooney bags were located. The salesperson looked at me like I had horns growing out of my heads. She then pointed her finger towards the bags and walked up to another ** customer and asked if the customer needed help.

l left the store and called the store manager from my cell phone. I left a message but never received a return call. The other time I visited Dillard's in Mtgy., my experience was the same. The only difference the second time was that the sales person was ** and I had my sister on the phone because she couldn't believe the type of experience I described still happened in 2010, 2011. I believe the Mtgy. Dillard's trains their sales people, ** and **, who work in the "high-end" bags department to assume ** cannot afford bags in that department and to ignore us. Considering that the sales people work on commission, one would think sales associates would have a better system for making money. No more Dillard's for me, and if there had been a comparable store in Mtgy., I would not have gone there a second time.

I decided to go to Dillard's in person and try and resolve the situation. I spoke to a different manager and he told me he couldn't do anything because he had to wait for the girl that runs the reports on the cash registers but he took down all my information and said she would call me either the following day or Monday at the latest.

Yesterday (Thursday May 29th) I called AGAIN, because no one called me back, and of course that guy wasn't there so I had to talk to a DIFFERENT manager and explain my situation again and she said she would call me right back. She actually did call me back about an hour later and said that their register showed the refund so there is nothing they can do and that to figure it out with my bank. She said that it can take up to 10 business days for the return to go to my bank and then another 3-5 days from there (?!) so I won't see anything until Wed. June 4th! At this point I was furious and told her I have never waited 3 weeks for a refund and that was not true! (You would think a big company like Dillard's would have figured out by now how to refund something quicker than 3 weeks!)

Then she proceeded to accuse me of receiving the money and that I am trying to get more because she said "well the refund won't show up under Dillard's it would say something else like a bank..." That was when I lost it. I told her that I had ZERO credits back to my account from anyone and that it WOULD come up as Dillard's because it was the same cash register that I bought it on and the charge was under Dillard's. I finally hung up on her because I clearly wasn't getting anywhere with her.

I then called my bank and told them everything that happened and they even said that it does NOT take that long to receive a refund and that was a lie. They also told me that hypothetically even it was true they would still see the charge coming up on my account as "pending" until it was processed and they still have nothing coming in! I filed a dispute with them and that can take up to 90 days! Dillard's in Harlingen has the WORST customer service and I will NEVER shop there again!

I said, okay. I probed her a bit while I was waiting on their exchange policy and she told me that's how they do it. I stated to her that it was a bit awkward that I have to go through this for $5. I further asked her; why don't they empower their sales people to take care of such small issues on the spot. I was told that they didn't empower anyone and that they strictly follow policy. I stated to her my situation but she acted as if I didn't make sense and told me that this is how they do business. I then explained to her that I will more than likely take my business elsewhere. I was told that its my prerogative to do so. This did it for me.

I have been a loyal customer for many years. I usually spend several thousands a year and have done so for over 15 years. I will not only take my business elsewhere but will tell everyone I know and every person I meet about this terrible experience. It seems that Dillard's is operating in the dark ages. Wake up and smell the roses. If you don't care about customer service and don't empower your people, you will fail as a business. You lost my business. Sam Walton once said, "There is only one boss; the customer, and he can fire everybody in the company from the chairman on down, by simply spending his or her money somewhere else."

Original Review: Feb. 2, 2014

I purchased Nike jacket on sale. It had a pink Dillard's sticker stating original retail price of $99 and sale price of $45.99. After purchasing it, I removed the pink sticker only to discover the actual original retail price was actually $65, not the $99.00 stated. I looked the item up online and found MSRP is $65. While this could have been mistake of an employee tagging the item incorrectly, the question begs if it is a store management directed pricing policy, is it legal?

For my "EID" shopping on 10/13/13, after ringing the items in Brandon, Tampa Dillards, I was asked to pay more than what I expected. I asked the cashier if the skirt is in sale price. She said no. I told her but I checked all the skirts that are the same design and color on sale price. She looked and removed the sticker and said the sticker is not matching the code under, which means it's not on sale. Then I told her let me find different color which is on sale. When I was looking for different color, I found another skirt of the one I wanted first with a sale sticker. I asked the cashier if that is a mistake too. She removed the sticker and the code was matching which means I am right about the sale price. She checked and looked for long time and then said, "Let me ask the manager." I asked her actually I need to speak to the manager. The manager came and I explained to her their mistake and she supported her employee and was rude and rolled her eyes, and said, "What do you want now?" I said, "I don't need to buy anything from you" and left. I consider this incident as exploitation act and discriminating against me and my celebration.

This is ridiculous - store policy is to waive shipping if the product is not available in store. Since the product in the store was a "freebie" Dillard's received from the rep, they were trying to get me to pay full price and pocket the money. Dillard's Customer Service has suffered over the years and I am surprised they are able to keep their doors open with treating customers like this.

This gets interesting... I took the phone to call a store manager to file complaint but no one was there.... She grabbed on to the phone line and tried to break it out of the phone. Then turning to a man who was outside to ask "I didn't yell at him, right?" "Yes, Karen, this time you DID." I am making a report on you and will be taking legal action against your verbal, even more so focusing on this physical abuse and discrimination. My lawyer has been contacted. Managers are there to make a store run in a good, comfortable setting. Your poor performance is what is making you like this. What you have to understand is I am not your son. I am an associate who will not be not yelled at, screamed at and have the phone ripped out of my hands for being professional and trying to leave your unprofessional manners to discuss with the store manager who knows and understands how to handle situations quietly and professionally.

I shopped two different stores several times each and was never informed about the return policy even after mentioning at each purchase the clothing was for my Mom going into a nursing home and hoping I had the correct sizes. I am typically not a Dillards shopper and just happened to find the duster type clothing there so not aware of the return policy and did not review the receipts. I was also told a credit could not be given to me. I have now spent quite a lot of money on items now useless and Dillards has lost a customer for I will not shop Dillards again.

One young gentleman would wait for them to get back before he would clock out. They spoke about how it was one of the ladies last day but no one addressed me. Wow! I wanted to try on some shoes but my buzz for shopping had diminished at that point. I called and spoke to a manager but it was not the manager of the shoe dept (they were not available). She did not ask for my name or number. Is this normal for Dillards?

This was after we spent over $500 at another register (in Dillards)! We still had $2,500 in our wallets! (Yes, that says 2.5 thousand dollars!) We offered to pay for the items and the lady said angrily, "Just sit there and be quiet! The police are on their way!" Pathetic people and service! Dillards workers are a bunch of crooks! The police even said they were wrong! Then the bail-bondsman asked where we were and just said, "Oh! That happens a lot!" But they're allowed to do it?! So if you plan on shopping there, be very aware and bring extra money for bail because you just might get falsely accused and arrested for shoplifting! I work very hard! I have no reason to steal! We are now banned from all Dillards stores nationwide! So don't worry! Our hard-earned dollars won't be back!

When I went to return the sweater, the retail clerk didn't like the look of the sweater so she called the manager. The manager walked up, never even looked at me nor said hello. She then began reprimanding me for returning a sweater in such poor condition. She was so rude to me ... just so rude. I couldn't even get a word in. She was rambling so loud and so furiously at me that I was beginning to feel like everyone was looking. I wasn't argumentative at all but clearly stated my case. She refused to return the sweater and never even offered me a store credit to keep me happy ... nothing! She just stomped away.

I was so upset and angry when I walked out of there that I vowed to never purchase a clothing item again at Dillard's. Not only are their prices high for the quality of clothing they carry, but their customer service is terrible and that is just unacceptable. Their return policy is just ridiculous too. I understand that retail stores have a lot of theft and fraud, but that's the risk they take for getting into the retail business. That's not my problem. Most people, like me, are honest and loyal customers when we find a store that treats their customers right, have a decent return policy and carry quality products. I'll take my business to another retail store where they have a much better return policy and treat their customers with respect.

I selected items from different areas of the women's department, and had probably 8-10 items. After encountering some pushy sales people that kept trying to take my items and "hold" at their register, I used the shopping bag to carry the selections with me, rather than have an armful of clothing that was hard to carry. I removed my purse from the bag before I did this. On my way to the pajama department, not anywhere even near the exit, I was stopped by 3 very young associates, that said I had to come with them. I asked why, and they very blatantly accused me of shoplifting. I asked them, how could I have stolen anything, I haven't even left the store, and it's difficult to navigate shopping without something to aid in carrying purchases.

"Where did you get that bag?" they asked, so I said, "From one of your associates, to hold my wet purse when I came in." I offered my wet purse for them to feel. They kept insisting for me to follow them, and I refused. I said that I have no intention of taking their things, and explained that I wanted to credit the associate that offered me the bag since she was very helpful. I handed the girl my shopping bag and said, “If you want to take it to the lady that I got the bag from, I'll leave it there until I find some pajamas.” They still insisted that I was shoplifting, and since I really wasn’t, I refused to comply with their demands.

Their threats were very loud and embarrassing to me, in front of other customers, and they didn't even listen to the explanation without jumping to conclusions. When they asked the associate that gave me the bag, she said that she did, and I looked at her and said "You can thank your co-workers for losing a $300 sale for you. I appreciate your help, but I'm not going to purchase these items." I turned and left, and one of the other associates attempted to block my way with her hands. I promptly pointed at her and said calmly, "you are not allowed to touch me, and if you prevent me from leaving, I will have a talk with your manager that I was falsely detained, and my attorney will be following up." Indignantly, the first girls sputtered, "Well...don't ever come back here!” I said, "I haven't signed anything stating that I am trespassing nor banned from this location, so I'm free to come back and shop if I want to, not that I will after this episode.”

I think the stores poorly train their associates, and while I understand and respect their rights to prevent theft, they could use a little more judgment when it comes to whom they accuse, and the methods they take when confronting a suspected shoplifter. I will be sharing this story across many internet consumer complaint boards, as I feel they are a company that could use a little change, especially in the pushy sales associates. I understand they only make a very low wage, and their salary is based on the volume of sales, regardless of the amount customers are willing to purchase or the economic environment, hence the pushy sales and nearly ripping items out of your hands as soon as you touch it. I hope they change something, because their products are nice, but I can find comparable items elsewhere.

The manager came and I asked her to tell me what I could do to return the watch. I explained to her that I could show her my statement on my cell phone showing I purchased the watch from Dillard's. She refused and suggested I take the watch back to Dillard's in Ocala and they should be able to pull up their records and allow me to return the watch. She also suggested that the watch probably needed a battery and that she could give me a battery. The first lady told her no, that she didn't have any batteries. I then asked for a number to the district manager and was given the following number, 727-341-6015. I have called this number twice and left a message and have yet to get a return call.

Still, there's no money, no email, no phone call. Frustrated, I called my bank who filed a dispute with Dillard's for missing credit on my behalf. Not only did my bank do this but they went ahead and deposited the money owed to me from Dillard's into my account.

Here is my problem with this whole situation. It took Dillard's seconds to take the money off my card yet takes days or weeks or months to refund a loyal customer. I will never shop there again! They have no integrity! Shame on Dillard's!

They could have made an exception to make a customer happy. I will never go back to Dillard's and will tear up my credit card. I will tell all who will listen what a sorry customer service experience I had at Dillard's Even Walmart has a 90-day return policy.

I explained my story, while he inventoried the box. We had to walk to the children's side of Dillards in Killeen, TX, and he tried to see if there were anymore in stock? They did not. One of the saleslady tried to call another store location, and they reported to have one on the books. After talking to the saleslady from that location, she reported that the one they had was returned due to damages. Go figure. It seemed to me, that this item came from the manufacturer, with missing parts, and because Dillards is selling it in their stores to their loyal customers (such as myself), they should be held legally responsible for this item. Another manager came down to the register where I was at, and offered to pay me $17.00 and some change for an item I paid more than $40 for. Granic, I did not have the receipt, but the Dillard's taping/bar code was still all over the box.

I thought it was an insult, and I politely told them that this is not the way you treat loyal customers. I simply walked away, without my money or item, and told them I will contact the corporate office. I feel, with as much my hard earned money I spend in Dillards, they could have resolved this in a different way, where as I still could have left feeling satisfied and confident that Dillards will remain a friend of mine. Right now, I am not feeling Dillards at all, and will at any cost go to other stores first, for my shopping needs, before I go there ever again. They will always be my last choice, from here on out. It is sad, because I really did love Dillards, but after this horrible experience, I am not sure I want to spend my money with them anymore.

I called and asked the CC department what the charge was for, and they said it was for a security feature that I accepted online in 2008, and that I had accepted it. Bottom line is that yes, it is my fault for being too careless not to look at my bill in detail because I expect business to be honest, and so I ask the rep if the bill was for the year or ea. month. He says ea. month. I felt like crying, screaming, breaking something, joining the occupy Wall Street and make it occupy Dillards, and I don't care for those folks. I am angry because the rep said something about $1 for every $100 then I remembered hearing something like that but thinking it was per year, and I don't remember if it was a trail offer and I don't even remember having approved it.

Since 2008 I have been paying about 35 just for some security feature I wasn't aware I had. I think Dillards is part of this deception because they get a cut from the security company, and then they bank on people being careless like me and not even noticing it because people are busy working, so here the customer is paying the minimum and a few dollars more to cover the minimum and the interest, and like me they don't even realize all they are paying is for this security feature and then a small portion of the interest.

Dillards is laughing his way to the bank because since the customer is just paying the security charge, the customer is not really paying on the dept, and the interest keeps adding up. I feel violated. I try to pay all my cards on time, I care about being a good customer, I trust the companies I do business with to do right by their customers, and I feel this is very dishonest trick. I will call them tomorrow because if I ever approved this they have to have my voice recorded somewhere; they need to show me proof that I approved this. I know now that I can't trust any company, and I have to look at my bills with detail, and that yes I have been careless, but I believe Dillards allows this company to make the offer because they will make money from them and then they will keep the customer bound and making money on interest based on the fact the customer isn't paying the bill, but paying this security feature.

Dillards, I will never buy from you again, and I will tell everyone that you are not a company to do business with. I don't need anything from Dillards, and this has been my wakeup call that if I don't have the money, I won't buy it, and if I buy it, I will not buy it at Dillards. This is the end of my business with Dillards, not to mention that returning anything at Dillards is almost impossible.

They wanted me to accept store credit. I refused so I had to sit in customer service for 20 minutes for them to convert store merchandise card to cash. Then I had purchased gold toe socks back during holidays and kept one pack but returned other two packs today because $6 is entirely too much to pay for a pair of socks. I found some cheaper and that day was the day I chose to return the socks. Then I was issued another store credit because this time the merchandise return is over 30 days old.

Workers that do such a great job and go out of their way to help should not be treated like this, I will not disclose any more information regarding several incidents with this woman, to protect the workers in the ridiculous "right to work state". I hope she herself gets fired for threatening to fire people trying to help me. I will shop at Macy's and will cancel my Dillards card as soon as the costumer service center phone lines open tomorrow. Such a shame, what a great store it was a year ago, now, I moved back and see how horrible the management has changed

Because of a previous complaint regarding something else, it is complete mistreatment of associates and dock personnel spoken to as they were animals. While waiting near customer service the other day, I overheard a conversation in a room of someone being screamed at for being in the office room to the right near customer service. An associate was explaining or asking something regarding how to handle a procedure. What I heard was unbelievable.

A woman's voice yelling at the associate. I will not post what was said so the nice person (associate) does not lose their job in retaliation by the way things work there or my comment. Whoever was there behind the closed door was asking a question on how to handle a situation. It was the same woman I have seen before when the door opened. I asked who the woman was and was told she is the assistant manager. She had straight shoulder-length dark hair bangs, a bit heavy set woman. I find it very disturbing that employees are being treated this way. You do not scream at your workers.

When an employee has a question or concern, they are handling it with management to provide the best service for their customer (me). I feel so bad for whoever was the person behind that door being screamed at for trying to help. And I've witnessed this before. I will never shop there again. Being a sales associate is hard enough dealing with so many people. They don’t need to be screamed at or threatened with their job and disrespected for trying to be the best at their job, which is providing great customer service which I had to apologize for and thank the person that helped me. Period.

I came up to the store on the 4th day. Someone told me she turned it in but Lou kept saying no one has turned it in. There was nothing more she could do. The little girl kept telling her she did. I asked her if she could please look around one more time in lost and found, on counters, under counters, on your desk, in you filling cabinet. Finally she went to a cabinet and found it. They had my $70.00 make up all alone. I am very upset. I think Lou should be fired. Investigate her. No one likes her. She is unfair and very mean to the customers. What was she going to do with my make up if I had never given up, keep it for herself? Do you care about your life long customers? I have been buying Elizabeth Arden make-up since I was 17 years old and I am 50. I was so upset, I wanted to return everything I purchased for Christmas and tell my family to also.

You're going to lose some of your best customers because of Lou and works in gift wrapping, customer service. She has a very bad attitude just ask Peggy you know who that is. She has been there forever and appreciates every customer and treats them right, and goes out of her way to treat them right. Please help me in this matter.

Well, the sales person checked for me and informed me there were no 7.5's so I asked if I could order them or if they could check the store in the other city about 20 minutes away from us. They informed me that they were not able to call that store and do that, it was against their policy. I went ahead and started looking around just to see if I might find something else. If not, I would have had to just drive and hope they had my size at the other store. Well, I informed the sales person I would do that and then the sales person rudely told me that there was no way they could even exchange. The salesperson informed me the shoes had been worn. I was completely and utterly shocked and just could not believe that the sales person talked to me that way and accused me of trying to return used shoes. I was so mad and embarrassed and emotional that I didn't even know what to say but I finally told the salesperson back, in a firm voice that it was a present from my husband and that there was no way I could have worn them. I didn't even know I as getting them.

Well, the sales person kept insisting that I did and I didn't even know what else to say. So I asked for the manager or supervisor and they got her for me. And well here I thought I would get somewhere and make them understand I didn't wear them and the manger/sup was just as rude, if not ruder. She had the nerve to tell me, "Do you know what kind of material this even is? And what it can do if worn?" I was so mad at this point. All I wanted to do was simply what everyone else that day was doing, getting something that would fit me or something to replace it. I know that suede will break on shoes if worn but I didn't need a Suede 101 lecture at this point.

Well, I thought about it and even pointed out to them that I wasn't the one who bought them. My husband did for a Christmas gift and the sad thing is that they had obviously been the ones to sell him a worn pair of shoes. I told her to just give me my money back and at first she refused. I told her that did not wear them and did not want them now and she walked off. The manager/supervisor walked off. Why the employees can have their rudeness and unprofessionalism, look who is setting the example.

Finally, an employee who works there and who I tend to buy all my shoes from when I go there helped me get the refund for the shoes. I went to my car and just cried. I was so embarrassed and mad. I know it's been a while since this happened but I thought this had to be out there.

I then went home and opened the box a few hours later to waterproof the boots. Upon opening the box, the boots I purchased were used and water stained. I returned them to the box immediately and returned to the store (approximately 6 pm the same day) to explain what happened and asked to exchange them. The manager on duty was not helpful at all and didn't introduce herself, attempt to empathize, or correct the situation. She just told me they were used and she couldn't take them back. I was directed to call her supervisor in the morning. I did so and was told to bring the boots up for him to evaluate. I work an hour away, so I asked if my husband could come in my place. He agreed and my husband did just that. The store manager treated my husband similar to how I was treated the night before. Stating that "the boots have clearly been worn outside the store.”

Well, yeah, I'm not refuting that, I even told him the condition on the phone. That is the reason why I brought them back in immediately to attempt to remedy the situation. I then called the district manager (voicemail) and the corporate offices in Arkansas. I was called back by a Regional VP who told me that "they could not help me". Calling the corporate office again, I was told this is as far as I can go until "The Dillards" return from vacation. I'm thoroughly disgusted with the whole experience. I'm out $200 and have a pair of ugly boots in less than desirable condition.

I questioned whether the cancelling of the card would affect my credit and I was told no. So I had them cancel the card. Several days later I received a letter from GE Capital Retail Bank, stating that they had closed my Dillard's American Express card account and notified the major credit reporting agencies of my decision to close the account. I am very annoyed with Dillard's for sending a card that was not requested and then reporting its closure to the credit bureaus. I am not sure if this will affect my good credit.

The next problem was the shipping. I had paid for express shipping but one of my items didn't come in. I come to find out it wasn't available online and they were still "searching" for it. I had to call 3 times about this and it was finally solved. The final straw was when the shoes came in. They weren't even the right brand, color or size. When I called to complain, the lady never apologized and put me on hold for 15 minutes. When she got back on, she informed me that I would have to ship them back or take them to the store and the manager from the store would contact me. I told her I will not waste my time or money to ship them or take them back, the receipt didn't even match the shoes! She started talking over me, I asked her to let me speak and she told me that she was done with me and then hung up.

Obviously she and my brother are splitsville. I don't care. I have nothing to do with either of them. I was shopping this afternoon, enjoying my day, taking it easy and relaxing. I found a great spanx bra and decided to make that appointment for my facial as I want to also get a chemical peel for my melasma.

So I go up to the counter to make my appointment and Melissa (brother's wife) is working there. I do not say one word to her. I speak to her supervisor there and start setting up an appointment, telling her my concerns and asking certain questions. Melissa starts cutting in and becoming part of the conversation, so I start speaking back to her. The supervisor tells me she can't make an appointment at this time due to her vacation and some stuff coming up and asks for my phone number, so I give it to her and ask her for her business card. She leaves to go get her cards as she didn't have any there at the counter.

While I am standing there waiting, saying absolutely nothing, Melissa goes off hollering at me,"How long are we going to keep doing this?" I said what, all I am doing is standing here waiting on a business card. People walking by are starting to stare. It was very upsetting to me. She kept on and on hollering until her supervisor came back, then Melissa walked off. I then asked the supervisor how to file a complaint. She started to find out the correct procedure and as Melissa was walking back, she overheard me ask again how to file a complaint. All of a sudden, Melissa spun back around and started walking off, hollering, "I quit, I just quit." Her supervisor ran after her, leaving me at the counter by myself.

I don't feel safe shopping in this store.

I was also told by Maria that my statements were not changed to paper as promised previously. All of this to pay a bill—really? This is extremely disappointing. They even changed my account number and said I would receive a new card. After I said I did not need a new card, there is something fraudulent going on, a major concern from within. Does someone receive credit for changing the account number?

It is virtually impossible to reach a real person. My, how times have changed when the consumer needs help. If they want to sell you something, customer service is flawless. I lost faith in Dillard’s to handle the basics. This caused loss of valuable time to try to get simple things taken care of in a timely fashion. I still have not been able to make my payment nor do I have an account number now. I must now mail a payment in and hope it is posted. Redundancy and inefficiency at its worst.

I went back again and the Dillards website worked just find. I was excited to get a few dresses I would love to wear. I tried to purchase them but the website was acting up and did not allow me to successfully purchase the items, even if there were only 2 dresses in shopping bag. That was 4-5 hours altogether to get the nice dresses with possible good price but its website did not let customers place the order.

I came back to Dillards today only to see now that all dresses are up to normal price. No doubt that this store has good designed cloth but no good online service, especially the "place an order" is not functional or Dillards tries not to let those goods go.

Online purchase does not always guarantee that the products will fit a customer just right, so all stores where they want online customers must be aware of this issue: Dillards does not have a size chart available and the dress size from each brand differs from one another. I bought some nice and quite expensive dresses from this store and ended up with disappointment to the fit of all dresses since they were too large on the chest area. Or it fits the chest but is too loose around the shoulders and too small on the waist area. Also, there is no way to know how long the dress is.

Dillards must at least state the size of the model wearing each dress and the dress size so customers can compare with their heights and body sizes.I realize that this store is not honest from the way their online system worked yesterday. It did not allow customers to buy the goods when it stated it has only one day sale plus 50% off. Sorry for another disappointment.

She was starring at me when I left in a weird way. Next, I came to the jeans section, and another middle aged white lady was asking me, "Where is the green dress?" I told her I only tried the blue dress and a pant and they're still in there. I asked her why they are asking me. She told me they saw me try on 2 dresses, a blue and a green.

I got so mad and left the mall, and 5 minutes later, I came back so that I can confront her and ask her why she is accusing me, but I couldn't find her so I went home. I am still really mad about what they did to me. I feel so discriminated, because I am an Asian and they think i don't have enough money to buy it. I shop at that Dillards all the time and bought bunch of stuffs. I will tell all my family and friends not go shopping at that location anymore..

The clerk (who was actually very sweet) told me she would have to call the department manager in to return the dress. So after a 15-minute wait, the department manager finally showed up. She stated that she could not refund my money because I had worn the dress. I explained to her that I had not worn the dress since I tried it on in the store on Sunday. Then she told me well I had gotten deodorant on the seam in the armpits of the dress.

After looking at it, I had to ask her several times to please point it out because I was not seeing it anywhere. She pointed to the seam and said "right here". I once again told her I had not even taken the dress out of the bag since I had bought it the Sunday before, and I had not worn it at all not even to show my daughter. She accused me again of wearing it. I pointed out the lady who had sold it to me, and the department manager asked her if she had looked over the dress before she sold it to me, and of course the sales woman said yes she did.

Then I asked if I could speak with the store manager and surprise, she was at lunch, and wouldn't be back for an hour. I was so aggravated by this time that I called my husband. He called the store and spoke with a gentleman manager about the situation. When my husband called me back, he told me to go speak to the man he just spoke with.

So I went back to Dillards and spoke with him and after three seconds of looking, he put a bag back on the dress and handed it to me, told me he would not return it then just walked away, no apology for all the trouble. My husband by this time has had enough and called the General Manager of Dillards and without even looking at the dress she stated she would not return the dress either.

I feel like I have been robbed out of $160 for a dress I will never wear. My husband called another Dillards that is much farther away and asked if they could help me and they said they would take a look at it but I would have to wait till the next day. All I know is I will never shop at any Dillards again. I have read one too many complaints on Dillards and with this kind of customer service going on, I'm even going to contact our local news teams. This is a complete injustice to the people. And I will not stand to the wayside and let other people get ** by Dillards!

The only standard is there aren't any, mismanagement and poor or no communication from the store manager exists in all areas. The managers are constantly reprimanded by the store manager in front of employees about everything. Employees are stressed about losing their jobs on a daily basis because of the ** "quotas" and credit. Employees are to sign paperwork admitting to failure for not opening their goals for credit without warning. Being "written up" for not opening credit is just the beginning. A co-worker complained of sexual harassment and requested to be moved from her area and nothing was done, causing undue stress for her and communicating her uneasiness working with this individual, can we say "lawsuit"?. I have managed to move back to a previous employer and will never step foot in this establishment ever again. I was embarrassed to work for such a company and wonder how this company remains in operation.

Well, I opened the package and was very disappointed as the powder was in a large round box and the ones I used was small square box. Not only this but there was no puff in the box. Since I could not get back to Houston for another month, I went to Macy's in Texas City (no Dillard here). They said since I bought the produce at Dillard's they could not help me. The lady said use the old puff which is small. When I tried to get the powder out, it scatters all over as the puff is too small. Also I have to shake the box even to get some powder. Certainly, this store could have given me a correct puff to use! Please help me. I want to continue to use your products.

I don't have the complaints I have read about other customers. I love shopping at Dillards but at this point, I feel that Dillards need to serve their customers a bit better than what they do. And sometimes management don't always represent Dillards very well! Bottom line is I needed this item to be returned and the full amount rendered in a gift card. I would just like to add that my husband and was going to a military ball and I needed a top to wear but my husband became ill and passed away some time thereafter. And I just never took the time to return this blouse.

Can you please assist with this matter so that I will not be forced to join the rank of others with a bitter taste in their mouth of Dillards? I appericiate your time for hearing me out. I can only pray that the person sitting and reading this know the Lord and know what it means to lose someone you have been married to for 43 years, a military man for 30 years +! We all are military families. I await your response to this matter asap so that I can return to the Northlake Mall here in Charlotte, NC and see whomever to make this work.

I asked for the manager. He had already gone downstairs to show her the suit. When the manager came upstairs she told me she was not going to take it back at first and that it had been worn. I told her that I had not worn it; just had it on for 10-15 minutes and couldn't have possibly wrinkled it like that and got deodorant on it. I suggested that maybe, just maybe, it was not in perfect condition when I bought it. She said that I wouldn't have bought it like that. I explained to her that I didn't have my glasses with me when I bought it and I still didn't notice anything until the gay guy held it up in the light at the store. I told her that I didn't wear it and asked her how I would have worn it with the tags still intact. She said at one point that she would give me a store credit and then she just walked off.

When she returned, she didn't say anything about changing her mind about the credit. I asked for her boss' number and she looked it up on the computer. I then said, "Why did you tell me that you would give me a store credit if it's not sellable, then?” She responded, "Well, I've changed my mind. We don't have anything in our store that looks like that." I was shocked at the lack of professionalism with this store manager. I called several times and left messages with the assistant to the regional manager and still, four days later, have not received a phone call from him. Dillards has the worst customer service and I will never shop there again. I'll be sure to spread the word. The result is a $290 loss for something that was in the same condition, minus a few wrinkles, as when I bought it due to Dillards’ refusal to refund my money.

If your GC was incorrectly credited, get the manager. It can and it will be researched! We can identify everything! The store it was bought from, used, what it was used for, the date, the way it was purchased, the associate who sold it, and the associate who rung up the sale that it was used for and etcetera. We are in 2010 where computers and cameras tell us everything. If you feel wronged, go see the Operations Manager! Please! I promise you will be helped. Stop complaining after the fact.

They have to work hours on end with few to no breaks. The managers stay in offices, are rarely out on the floor, plus, hardly ever come when called to help with a computer/register or customer problem. Then when they do come out after repeated calls, they are snotty, chastise the salesperson "in front of" the customer, and threaten the employee with various threats due to the employee's "offenses." These "offenses" are basic, normal issues that just happen in any given retail store. They are not punishable offenses, but sales associates are always being threatened with the loss of their job if they don't meet their sales "quotas."

These "quotas" are ridiculously high numbers, and due to the lack of people in the store (except during recent Christmas sales), these quotas are next to impossible to achieve. Those salespeople who do achieve their numbers are usually the associates who practically jump all over any person who walks in the door.

Mr. Dillard took over the store operations in the late 1990's. Maybe he runs the store the way he thinks a store should be run, but, Mr. Dillard, you are losing business, and people are walking out of your store vowing never to come back. How can that possibly be a good way to do business?

There is one sales associate in this store that should be fired, because no one can get along with her. She makes problems for every department where she is placed, and customers have repeatedly complained about this woman. But Dillards won't do anything about it. Yet, they will fire someone else who doesn't cause these problems. It is just plain bizarre!

The other night, the store was supposed to close at 6:00pm. Many employees had family members waiting in cars to pick them up, when at the last minute, they were told the store was going to stay open one more hour. Also, the employees are given their work schedules less than a month ahead of time, so workers can't plan any kind of vacations or time off.

There is also a very sexist attitude about "women" being in charge, because it seems like Mr. Dillard only wants "men" to be in positions of management and authority, because women don't seem to have the capability to do "that kind of work." There are some women in management, but they are few and they are usually mean-spirited and don't know how to get their employees to work well for them. They only seem to know how to cause division and instability within the ranks.

This does not lend itself to keeping good employees or having faithful and trustworthy employees. Those who are decent, hardworking, loyal, and trustworthy get discouraged and beg to leave after just a short time. And, due to job shortages, it's bad on a resume to look like you are "jumping around" in jobs.

If Dillards doesn't get it's act together soon, it's going to shut its doors because of bankruptcy. Maybe that's what Mr. Dillard is hoping for. Who knows? It sure isn't the goodwill of his employees or his customers. How very sad.

My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review, I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut.

Associates in "special" departments, such as the women’s coach handbag department, were given free reign over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department. They simply didn't have time or care. They had better things to do.

Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment, which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's. I still plan to file unemployment as they set me up to fail.

We asked to speak to the Store Manager. The customer service desk told us that no store manager was in. When the customers continued to complain, the store manager was paged. The manager did not honor the sale. I have never complained before but it was obvious that this technique was used to bring customers into the Dillard stores. I filled out a complaint form.

This is false advertisement. This has happened on many occasion with Dilliard falsely advertising. It is illegal. How many individuals went into the stores those days to find no sale was in existence.

I carried them back to the store to talk with the cashier. He stated that he did not call the security guard, that the security gurard was passing by as the students were looking at the jewelry. He said that if they felt he was profiling or stigimatizng them that they were wrong. I went and asked the security guard if the kids had give him in trouble. He said they had not but that the casier in the jewely department had called him earlier to watch them.

My complaint is that if they are not going to carry a particular advertised item then they shouldn't advertise for such a gift. I was very anxious to try this lip gloss. Although I didn't receive this as a free gift, the young lady did offer me a tube of the pure color lipstick instead, which was very kind of her. I guess I feel that Estee Lauder should provide all department stores with such advertised items. Thank you for your attention to this matter.

The police officer gave me a number of the fraud dept. I called and filed the complaint verbally over the phone. I was given a new account number and told that they would be sending me some affidavits to fill out and send in. All I got was another credit card and a bill. I called Dillards back(Nov) and talked to more than one Manger. The first manger was a lady who was rude and accusing. I asked her to let me speak to some other Manger. I then talked to a manger name Joe: I explained the events over again to him for the third time. I explained to this man that the card in fact was in my daughters'name. I liked having the card in my daughters name but since the thief o f the card- I just didn't want my daughter associated with such a criminal act.

I requested putting this card in my name. So I reguested having the card sent in my name : The problem with that was the Manger Joe wanted me to fax(480-503-5557) him a note stating I would take responsibility for the card. I thought this manger needed to be turn in to his manger because I didn't charge on that card he should have sent me an affidavit. But he never sent me anything but more bills. I called him back and he said he didn't know of this acct and he was just assigned this acct 2days ago(Jan10 - I last talked to him).