Dillard's Reviews

One of the worst retail experiences I’ve ever had. I placed an order, and a week later, it still hadn’t shipped. When I contacted customer service, they admitted they had no idea when it would ship—or even suggested it “might have shipped” but without a tracking number. I explained I’d be out of town, and their response was essentially that there was nothing they could do. The lack of care and professionalism was shocking. In this day and age, it’s unbelievable for a retailer to have zero visibility into their shipping process. Completely unacceptable.

I bought two suits at Dillard's in Louisville CO. The sales guy did a poor job matching my style. He wanted to impose his style on me. The alteration service was doing a poor job. One leg was over an inch longer than the other, amongst other things. He blamed his colleague, very unprofessional. The second suit was the same style, just different color, but did not fit at all. I returned it thanks to poor service and a terrible sales person. The same guy belittled my son a few months earlier, when buying a suit. It was more important for him to chat with his buddy and providing the service we needed. We ultimately purchased his suit at Macy's. Today, they brought a voucher on shoes, the brand I purchased 2 pairs a week ago. They would not honor that. Except for exclusive brands like Cremieux, I will spend my money at Macys and Nordstrom going forward.

Worst customer service ever. Unhelpful and unwilling to listen to a customer situation...Kept interrupting me and hung up. Their website is misleading and mentioned permanently reduced but does not mentioned unreturnable.

I have always enjoyed the selection at Dillard’s but now that I’ve experienced how bad the customer service is, it’s not worth it. Terrible customer service overall. Their policy about price adjustments is absurd- they don’t offer price adjustments and the time limit/expectations for a return are unreasonable. I’ll be surprised if Dillard's makes it as a long standing company. They care more about archaic policies than their customers.

I recently purchased several perfumes through Dillard’s online store, expecting the same level of service I usually receive when shopping in person. Unfortunately, my experience was very disappointing. One of the reasons I often shop at department stores is the added value of receiving fragrance samples, which allows me to try out new scents before committing to a full bottle. This time, despite spending a significant amount, not a single sample was included in my order.

This is the store where Nobody Cares!! It is shameful that a store that carries high end merchandise doesn't give a hoot about its customers and their experience. About 3 weeks ago I purchased a bathing suit and wrap for approx $100. Then on Aug 1st I purchased another $250 (order # **). I received this order 2 days ago only to find the bathing suit that I just received actually dropped significantly in price that same day. The other items I bought a few weeks ago also dropped in price. I called hoping for a price adjustment and the man said Dillard's doesn't do that. I also read that on your return policy. He said you have to return everything and repurchase it..and you are charged 9.95 to return it.

Think twice before ordering online from Dillard's. I do not live near one but I placed an online order since they had the shoes I wanted. I paid $10 shipping to recieve them. Well, the shoes ran big and it didn't state that so I had to pay $10 to return them and $10 more dollars to get the right size. I will not be ordering from them again. Most stores have free exchanges, free returns or free shipping but they don't get you on both ends. Customer service was no help at all. Very disappointed.

I called Dillard's customer service asking if I could have an exception to the return policy since I was a week overdue, but had just lost a grandchild, and had not been home to take care of anything during the past month. Customer service was rude, and just kept repeating I was a week overdue. I asked for a manager, and was told I could call the corporate office, I have called 4 times, and sat on hold for an hour, and they keep telling me I am the first in the que, but then they come back and tell me there are 2 calls ahead of me, and this cycle keeps repeating.

I recommend that no one ever shops at Dillard's. Their customer service department and customer service supervisors are very rigid. I purchased an item for my disabled mother and due to her condition, not being able to try on the item until she felt better, the 30-day window to return was exceeded by 14 days. Even after explaining the circumstances and asking to at least be able to return the $129 item for store credit, I was denied by two separate customer service supervisors. When asked to speak with the next higher up supervisor I was told they were in a meeting. Unless you welcome a hassle if your item doesn't work out for you, and you don't mind being stuck with an item you can't use, I would recommend not ever shopping at Dillard's!

Your return policy was so bad that I went next-door to JCPenney’s, bought the same pants I wanted to return in the correct size and then walked back through Dillards to my car. Thanks for nothing Dillards.

Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillards a try and they are awful. If they care to fix this and do the right thing, the order number is **. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

There is nothing good to say working in this location-Strongsville, Ohio. The management is promoting racism and discrimination between employees. Moreover, top manager hired gangs in order to stalk and harass employees in private life. This is illegal and others are fooled in order to cooperate and believe this is in "good" faith. What a maniac! He got his back by corrupted law enforcement that is why he thinks his head is covered. He needs to be investigated for slandering people by making up lies around the community!

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

I shop at Dillard’s pretty often and have for a number of years. On this day I was purchase couple of tree decorations but was also going to purchase a cologne for my 17 year old grandson. The women at the cologne counter as I approached told me to go pay at a different counter cause she was busy (eating). Needless to say I never bought the cologne. I consider this rude and unprofessional. She lost a sale for the store.

This is a follow up on a review I made on December 9th for a purchase on December 1st. After making a purchase on 12/1 for a Xmas gift I followed up with customer service 8 days later after no movement on my purchase. I was advised on the 9th that my purchase wasn't shipped and given the option to terminate the purchase and order again or get a refund. I opted for a refund and was advised the refund would take up to 48 hours. On the 12th not refunded. Call to check status and was told I couldn't be refunded because they shipped the package and needed it back before I could get my money. They actually ship the package 2 days after I requested my refund. Stating there is nothing they can do. They are holding my money because of their mistakes! To coin the phrase of the kids, THIS COMPANY SUCKS! I WOULDN'T BUY WATER FROM THEM IF I BURST OUT IN FLAMES IN FRONT OF THE STORE! YOU HAVE BEEN WARNED!

Dillard's has always carried high quality products in clothing. I am not a fan of the $8.95 delivery fee unless you spend $150. If I'm purchasing a $100 blouse it should ship for FREE. Nevertheless, my review is more about online shopping. Due to some experiences lately (I understand it is the Christmas season) I am going to suspend online shopping at ALL stores, not just Dillard's. The customer service/shipping (costs and delays) is what has led me to this decision. if I can't buy it at point of sale in-store, I'll do without it. Online shopping is unreliable and/or expensive. I knew at some point it would come to this and now here we are. For me online is a wrap.

Purchased item, couple days after price went to half, no price adjustment! Unless to ship it back and get a new order, and to pay 9.99 $ for shipping to return and another 9.99 $ for the new item! Will never get anything from this store again! Worst experience ever.

I have ordered from Dillards multiple times for my son. I ordered a pair of Steve Madden Loafers for homecoming, once I realized they were not going to arrive in time (as I later found out they were being shipped directly from Steve Madden, not Dillards, I placed a separate order directly with Steve Madden and got my shoes well before the ones from Dillards arrived. I contacted Dillards when I saw that they still hadn’t shipped, to cancel the order. I was told that even though they weren’t shipped yet, since they were coming from the manufacturer then I would have to wait until I received them and then return them. I am a breast cancer patient, finding the time and energy to drive 20 minutes into town to make a return is not easy for me.

Dillards has been a staple in the Razack household since our Univ. Of Pittsburgh days. Both my kids pre school outfits, their first homecoming, prom, graduation and the list goes on and on….

This was the first and LAST time I will be buying from Dillards! They don’t care about their customers and I would give a 0 if I could. Please please reconsider buying from them! At the end of March, I purchased 3 dresses totaling $1,025. They came in on time but did not match the color of the event I was making. I kept them in their bags with the tags still on. I printed out their own return label beginning of April and gave it to USPS (like they told me to). It was well within their 30 day return window. I followed all their directions. We did not get a tracking number from the post office. Since I thought their own sticker on the box was sufficient, I thought nothing of it.

First I have always been taught to give a compliment first so I will do that. The clothing we have received from Dillards has been well-liked and delivery times great. Unfortunately, my recent experience will keep me from buying from Dillards again. I ordered shorts that I needed by a specific date so I paid the extra for express shipping. Unfortunately through no fault of Dillards Fedex had the package lost so we did not receive on time. Again, Dillards was great about refunding the express shipping even though it was not their fault. I'm assuming they can make a claim through FedEx. Great! So then I replied to their email asking for a return label as the items came too late for my intended use. No response, I email again. No response.

Yasser ** was a gem to work with at Citrus Park Mall at Dillard's, while fitting my husband for a tailored suit. He took the time to listen to what our needs were and was able to make suggestions that worked for us. It's employees like ** that go the extra mile to make sure his customers are happy.

This company is horrible!! Horrible!! I ordered a kurt geiger bag almost 400.00 and the package got stolen. Because the proof of delivery they can't refund my money so no purse and I'm out 364.74 so run. Go to another company to shop!!! I rate them a big huge 0.

If I could give 0 I would. Please do yourself a favor and DO NOT SHOP HERE. Especially for baby items. I had purchased and infant carseat for my unborn child, and they sent the wrong color. I called customer service and was on the phone and said, "Hey I haven't opened anything yet but the sticker is reading that it's beige but it's in a gray color sticker and the Nuna label says hazelwood." She assured me to open the box to verify. I was hesitant and asked several more times as I didn't want to be unable to return it. She assured me again so I open it and it's the wrong color altogether. So I tell her. She says, "No problem. Let me get you over to returns." Perfect..

I bought a pair of Vionic sandals. First day I put them on they broke. I took them to the store to exchange. I didn’t have my receipt because I didn’t expect them to break. Most stores look at your card I find the purchase inf. Dillard doesn’t do that. I am stuck with a broken brand new sandals. It is very frustrating.

I recently visited Dillard's and had a fantastic experience. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Dillard's to anyone looking for quality shoes.

I have been shopping at Dillards for most all of my clothes for over 20 years and I have spent thousands of dollars during that time. I just spent $444.14 on May 27, 2024. On Thursday July 18th the button popped off on a pair of capris jeans that I just bought. I had the receipt so I travelled to a local Dillards store and tried replacing or returning them. The customer service representative kept informing me that they could not accept the defective jeans because I did not have the original tags, they had been worn and washed. I did not accept that so she contacted a manager to speak with me.

I ordered a side table, they told me it will be ready for pick up in 5 days. It was 2 weeks ago and when I arrived to pick it up it was open and scratched. Of course I am the one who called every week to check if it was here. They didn't call. Now I have to cancel it, order it again and wait another one or two weeks. I just hate when they lie to you. Worst service ever.

My husband purchased a formal dress for the event we have? I was at work when he purchased and didn’t get a chance to try? On event day try to dress it was my size, but didn’t fit? So I have no choice to change another dress that I have at home? And came in to store to return. Dillards located in Virginia Beach VA. Inside Lynheaven mall. The Associate told me she will call the manager? Then the manger came in. She also mentioned she is not returning my product? She said, "I will call my manager" then she came in rude way, "I am not refund this"? She was telling me, "The tag is removed and looks like you wear it"? Trying to explain what is going on? She is not understanding my questions?

I frequently buy online from Dillards without problems. I recently ordered a pink pantsuit made by Alex Marie that had a size 12 on the label. The jacket was a size 12, but the pants had a size 12. They were so big. I measured them and the measurements was of size 16. They refused to take the faulty pantsuit back. They said sorry no return, I will never buy from them Dillards again.

I made a in store purchased an expensive fragrance from Dillard’s several weeks ago and found I was allergic to something in it. I took it back to the store with the box and receipt and was told I couldn’t return it since I had opened it! That makes NO sense since! How was I to know I’d have an adverse reaction to the product. I’ve taken back makeup to department stores with no questions asked. This is poor very customer service. WILL NEVER SHOP AT THIS STORE AGAIN!! This is the main reason stores like this are losing customers to Amazon.

Purchased item before traveling out of the country. Realized we didn’t need it so planned to return upon our return. Returned and due to 30 day return policy, can’t return. I expected at minimum, a 60-day policy for a retailer like Dillard’s. I don’t foresee many.

DILLARDS ONLINE BUYERS BEWARE, if I could give lower than no stars I would…ABSOLUTELY TERRIBLE, when ordering Doona strollers online from Dillards. I live in Texas and ordered this as a baby shower gift for my daughter in Ohio. The stroller received from Dillards AR Distribution Center was a complete knockoff of the stroller, not a Doona at all. We have a picture of the box that was delivered from FedEx that even shows it’s not an Doona!! After numerous calls and emails we were basically told it was our issue and to take it up with Doona. This is not a situation of a return because I didn’t like the stroller, this is I DIDN’T GET WHAT I SPENT $650 for…the item sent was cheap and worse missing parts!!! It is clear that Dillards is at fault but they refuse to fix and show no remorse. Clearly the folks in customer service lack training and management avoids communication all together.

I asked for a few day extension due to a hospital stay. Dress is brand new with tags! Would not make an exception! Terrible customer service. Never ever again will I shop there. Staying with Nordstrom

Purchased some Cole Haan wingtip upper with an almost tennis shoe sole. Was sponsor for a customer golf tournament. Purchased the night before the tournament. Wore them all day and was outside walking and riding around interacting with individuals from 6:30 am to 3:00 pm. The shoes added a touch of class yet were very comfortable. My lovely spouse says I am picky about my shoes, and she is correct. I want comfort and style. These are both. I also bought some casual Skechers slip-ons that I haven't worn yet, but expect they will be good also. The staff at the shoe department was friendly and helpful. Brought out a stack of shoes that I asked to try on and had good suggestions.

I purchased two Shapeware and the store was almost closing so I took them home to Tryon with my dress to decide which one I liked better and had planned to return the other one. Apparently some of my body lotion got on the shape wear on the inside mind you that could happen in the dressing room as well. Therefore they would not let me return it even though the tags are on it and I didn’t wear it because I didn’t want that one and now I’m stuck with two one that doesn’t even fit me well. Lesson learned don’t buy any intimates at Dillards unless you try on there and make sure it’s what you want because if not you’re stuck with it and I guess that’s how they’ll make their money off of you either way.

In the last two years I have gone from loving Dillard's and it being one of my favorite stores to shop in to bowling to never step foot in another one again. Which really sucks cause there's some stuff in there I really like. I live in Colorado and have been to the Broomfield store the Park Meadows store the Cherry Creek store and the Aurora store and every single one of them is the same song and dance. On one occasion in aurora co I've been taken into a room and made to strip down to the bare minimum in front of a police officer trying to find sunglasses that I did not have. Multiple times in Broomfield security follows me every Department I go into, I voiced my frustration to management and even have asked the security guy why he keeps tripping on me and what it is I have in my hands that's making him follow me around the store. His response was that I'm touching things.... Isn't that called shopping????

I purchased an online gift for a wedding shower. Made out my gift card, with a beautiful message of congratulations and a gift receipt was to be included. I intended to SEND my gift, thinking I would not be able to go... but my plans changed. Since I did not like the gift wrap, (birds with a blue ribbon) I decided to rewrap it with a more appropriate wrap for the occasion. To my SHOCK, there was NO message, and NO gift receipt!! I called the 800 number, and was informed that THEY HAVE GONE PAPERLESS, and would email or mail my gift receipt to me. THIS INFORMATION IS NOT ON THE WEBSITE, that I can recall. I was not refunded for my inconvenience.... because "they have gone paperless." HOWEVER, my gift recipient would have NEVER known who sent the gift, if I hadn't decided to look inside. So heads up!! Do not purchase your gifts online at Dillards, if you want to make the recipient feel special, and know the gift was from you.

I found a comforter online and wanted to see it in person. Went to the Domain store in Austin, Tx and they had a few in stock of the one I wanted. The price was $119 and I showed the sales clerk the price online was $83. She checked with department manager and was told they would not honor that price. To get it for $83, I would have to order it. Also, that means I would have to pay shipping. I have been a longtime customer but I will go elsewhere.

I placed an order online. Dillards slow to post tracking. Quick to charge credit card! Item didn't arrive in time, could not cancel online because it was " already processed" but no information available. Customer Service rep says. "Well just don't pick it up and it will cancel in 10 days." Wow that's great service huh? Save yourself. Don't shop at Dillard's. I certainly won't.