Dillard's Reviews

Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillards a try and they are awful. If they care to fix this and do the right thing, the order number is **. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

There is nothing good to say working in this location-Strongsville, Ohio. The management is promoting racism and discrimination between employees. Moreover, top manager hired gangs in order to stalk and harass employees in private life. This is illegal and others are fooled in order to cooperate and believe this is in "good" faith. What a maniac! He got his back by corrupted law enforcement that is why he thinks his head is covered. He needs to be investigated for slandering people by making up lies around the community!

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

I shop at Dillard’s pretty often and have for a number of years. On this day I was purchase couple of tree decorations but was also going to purchase a cologne for my 17 year old grandson. The women at the cologne counter as I approached told me to go pay at a different counter cause she was busy (eating). Needless to say I never bought the cologne. I consider this rude and unprofessional. She lost a sale for the store.

This is a follow up on a review I made on December 9th for a purchase on December 1st. After making a purchase on 12/1 for a Xmas gift I followed up with customer service 8 days later after no movement on my purchase. I was advised on the 9th that my purchase wasn't shipped and given the option to terminate the purchase and order again or get a refund. I opted for a refund and was advised the refund would take up to 48 hours. On the 12th not refunded. Call to check status and was told I couldn't be refunded because they shipped the package and needed it back before I could get my money. They actually ship the package 2 days after I requested my refund. Stating there is nothing they can do. They are holding my money because of their mistakes! To coin the phrase of the kids, THIS COMPANY SUCKS! I WOULDN'T BUY WATER FROM THEM IF I BURST OUT IN FLAMES IN FRONT OF THE STORE! YOU HAVE BEEN WARNED!

Dillard's has always carried high quality products in clothing. I am not a fan of the $8.95 delivery fee unless you spend $150. If I'm purchasing a $100 blouse it should ship for FREE. Nevertheless, my review is more about online shopping. Due to some experiences lately (I understand it is the Christmas season) I am going to suspend online shopping at ALL stores, not just Dillard's. The customer service/shipping (costs and delays) is what has led me to this decision. if I can't buy it at point of sale in-store, I'll do without it. Online shopping is unreliable and/or expensive. I knew at some point it would come to this and now here we are. For me online is a wrap.

Purchased item, couple days after price went to half, no price adjustment! Unless to ship it back and get a new order, and to pay 9.99 $ for shipping to return and another 9.99 $ for the new item! Will never get anything from this store again! Worst experience ever.

I have ordered from Dillards multiple times for my son. I ordered a pair of Steve Madden Loafers for homecoming, once I realized they were not going to arrive in time (as I later found out they were being shipped directly from Steve Madden, not Dillards, I placed a separate order directly with Steve Madden and got my shoes well before the ones from Dillards arrived. I contacted Dillards when I saw that they still hadn’t shipped, to cancel the order. I was told that even though they weren’t shipped yet, since they were coming from the manufacturer then I would have to wait until I received them and then return them. I am a breast cancer patient, finding the time and energy to drive 20 minutes into town to make a return is not easy for me.

Dillards has been a staple in the Razack household since our Univ. Of Pittsburgh days. Both my kids pre school outfits, their first homecoming, prom, graduation and the list goes on and on….

This was the first and LAST time I will be buying from Dillards! They don’t care about their customers and I would give a 0 if I could. Please please reconsider buying from them! At the end of March, I purchased 3 dresses totaling $1,025. They came in on time but did not match the color of the event I was making. I kept them in their bags with the tags still on. I printed out their own return label beginning of April and gave it to USPS (like they told me to). It was well within their 30 day return window. I followed all their directions. We did not get a tracking number from the post office. Since I thought their own sticker on the box was sufficient, I thought nothing of it.

First I have always been taught to give a compliment first so I will do that. The clothing we have received from Dillards has been well-liked and delivery times great. Unfortunately, my recent experience will keep me from buying from Dillards again. I ordered shorts that I needed by a specific date so I paid the extra for express shipping. Unfortunately through no fault of Dillards Fedex had the package lost so we did not receive on time. Again, Dillards was great about refunding the express shipping even though it was not their fault. I'm assuming they can make a claim through FedEx. Great! So then I replied to their email asking for a return label as the items came too late for my intended use. No response, I email again. No response.

Yasser ** was a gem to work with at Citrus Park Mall at Dillard's, while fitting my husband for a tailored suit. He took the time to listen to what our needs were and was able to make suggestions that worked for us. It's employees like ** that go the extra mile to make sure his customers are happy.

This company is horrible!! Horrible!! I ordered a kurt geiger bag almost 400.00 and the package got stolen. Because the proof of delivery they can't refund my money so no purse and I'm out 364.74 so run. Go to another company to shop!!! I rate them a big huge 0.

If I could give 0 I would. Please do yourself a favor and DO NOT SHOP HERE. Especially for baby items. I had purchased and infant carseat for my unborn child, and they sent the wrong color. I called customer service and was on the phone and said, "Hey I haven't opened anything yet but the sticker is reading that it's beige but it's in a gray color sticker and the Nuna label says hazelwood." She assured me to open the box to verify. I was hesitant and asked several more times as I didn't want to be unable to return it. She assured me again so I open it and it's the wrong color altogether. So I tell her. She says, "No problem. Let me get you over to returns." Perfect..

I bought a pair of Vionic sandals. First day I put them on they broke. I took them to the store to exchange. I didn’t have my receipt because I didn’t expect them to break. Most stores look at your card I find the purchase inf. Dillard doesn’t do that. I am stuck with a broken brand new sandals. It is very frustrating.

I recently visited Dillard's and had a fantastic experience. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Dillard's to anyone looking for quality shoes.

I have been shopping at Dillards for most all of my clothes for over 20 years and I have spent thousands of dollars during that time. I just spent $444.14 on May 27, 2024. On Thursday July 18th the button popped off on a pair of capris jeans that I just bought. I had the receipt so I travelled to a local Dillards store and tried replacing or returning them. The customer service representative kept informing me that they could not accept the defective jeans because I did not have the original tags, they had been worn and washed. I did not accept that so she contacted a manager to speak with me.

I ordered a side table, they told me it will be ready for pick up in 5 days. It was 2 weeks ago and when I arrived to pick it up it was open and scratched. Of course I am the one who called every week to check if it was here. They didn't call. Now I have to cancel it, order it again and wait another one or two weeks. I just hate when they lie to you. Worst service ever.

My husband purchased a formal dress for the event we have? I was at work when he purchased and didn’t get a chance to try? On event day try to dress it was my size, but didn’t fit? So I have no choice to change another dress that I have at home? And came in to store to return. Dillards located in Virginia Beach VA. Inside Lynheaven mall. The Associate told me she will call the manager? Then the manger came in. She also mentioned she is not returning my product? She said, "I will call my manager" then she came in rude way, "I am not refund this"? She was telling me, "The tag is removed and looks like you wear it"? Trying to explain what is going on? She is not understanding my questions?

I frequently buy online from Dillards without problems. I recently ordered a pink pantsuit made by Alex Marie that had a size 12 on the label. The jacket was a size 12, but the pants had a size 12. They were so big. I measured them and the measurements was of size 16. They refused to take the faulty pantsuit back. They said sorry no return, I will never buy from them Dillards again.

I made a in store purchased an expensive fragrance from Dillard’s several weeks ago and found I was allergic to something in it. I took it back to the store with the box and receipt and was told I couldn’t return it since I had opened it! That makes NO sense since! How was I to know I’d have an adverse reaction to the product. I’ve taken back makeup to department stores with no questions asked. This is poor very customer service. WILL NEVER SHOP AT THIS STORE AGAIN!! This is the main reason stores like this are losing customers to Amazon.

Purchased item before traveling out of the country. Realized we didn’t need it so planned to return upon our return. Returned and due to 30 day return policy, can’t return. I expected at minimum, a 60-day policy for a retailer like Dillard’s. I don’t foresee many.

DILLARDS ONLINE BUYERS BEWARE, if I could give lower than no stars I would…ABSOLUTELY TERRIBLE, when ordering Doona strollers online from Dillards. I live in Texas and ordered this as a baby shower gift for my daughter in Ohio. The stroller received from Dillards AR Distribution Center was a complete knockoff of the stroller, not a Doona at all. We have a picture of the box that was delivered from FedEx that even shows it’s not an Doona!! After numerous calls and emails we were basically told it was our issue and to take it up with Doona. This is not a situation of a return because I didn’t like the stroller, this is I DIDN’T GET WHAT I SPENT $650 for…the item sent was cheap and worse missing parts!!! It is clear that Dillards is at fault but they refuse to fix and show no remorse. Clearly the folks in customer service lack training and management avoids communication all together.

I asked for a few day extension due to a hospital stay. Dress is brand new with tags! Would not make an exception! Terrible customer service. Never ever again will I shop there. Staying with Nordstrom

Purchased some Cole Haan wingtip upper with an almost tennis shoe sole. Was sponsor for a customer golf tournament. Purchased the night before the tournament. Wore them all day and was outside walking and riding around interacting with individuals from 6:30 am to 3:00 pm. The shoes added a touch of class yet were very comfortable. My lovely spouse says I am picky about my shoes, and she is correct. I want comfort and style. These are both. I also bought some casual Skechers slip-ons that I haven't worn yet, but expect they will be good also. The staff at the shoe department was friendly and helpful. Brought out a stack of shoes that I asked to try on and had good suggestions.

I purchased two Shapeware and the store was almost closing so I took them home to Tryon with my dress to decide which one I liked better and had planned to return the other one. Apparently some of my body lotion got on the shape wear on the inside mind you that could happen in the dressing room as well. Therefore they would not let me return it even though the tags are on it and I didn’t wear it because I didn’t want that one and now I’m stuck with two one that doesn’t even fit me well. Lesson learned don’t buy any intimates at Dillards unless you try on there and make sure it’s what you want because if not you’re stuck with it and I guess that’s how they’ll make their money off of you either way.

In the last two years I have gone from loving Dillard's and it being one of my favorite stores to shop in to bowling to never step foot in another one again. Which really sucks cause there's some stuff in there I really like. I live in Colorado and have been to the Broomfield store the Park Meadows store the Cherry Creek store and the Aurora store and every single one of them is the same song and dance. On one occasion in aurora co I've been taken into a room and made to strip down to the bare minimum in front of a police officer trying to find sunglasses that I did not have. Multiple times in Broomfield security follows me every Department I go into, I voiced my frustration to management and even have asked the security guy why he keeps tripping on me and what it is I have in my hands that's making him follow me around the store. His response was that I'm touching things.... Isn't that called shopping????

I purchased an online gift for a wedding shower. Made out my gift card, with a beautiful message of congratulations and a gift receipt was to be included. I intended to SEND my gift, thinking I would not be able to go... but my plans changed. Since I did not like the gift wrap, (birds with a blue ribbon) I decided to rewrap it with a more appropriate wrap for the occasion. To my SHOCK, there was NO message, and NO gift receipt!! I called the 800 number, and was informed that THEY HAVE GONE PAPERLESS, and would email or mail my gift receipt to me. THIS INFORMATION IS NOT ON THE WEBSITE, that I can recall. I was not refunded for my inconvenience.... because "they have gone paperless." HOWEVER, my gift recipient would have NEVER known who sent the gift, if I hadn't decided to look inside. So heads up!! Do not purchase your gifts online at Dillards, if you want to make the recipient feel special, and know the gift was from you.

I found a comforter online and wanted to see it in person. Went to the Domain store in Austin, Tx and they had a few in stock of the one I wanted. The price was $119 and I showed the sales clerk the price online was $83. She checked with department manager and was told they would not honor that price. To get it for $83, I would have to order it. Also, that means I would have to pay shipping. I have been a longtime customer but I will go elsewhere.

I placed an order online. Dillards slow to post tracking. Quick to charge credit card! Item didn't arrive in time, could not cancel online because it was " already processed" but no information available. Customer Service rep says. "Well just don't pick it up and it will cancel in 10 days." Wow that's great service huh? Save yourself. Don't shop at Dillard's. I certainly won't.

Dillards-Town Center, Aurora CO. I made a purchase two days ago using a $50.00 Dillard's gift card & $42.46 from my bank card. When I returned the cheaper item of $29.34, the cashier refused to credit my bank card and stated the employee who rang up the sell “should have informed me about some "tier purchase", and basically FORCED me to take this gift card for $29.34. Nothing in this store is under $50.00 – so to use this card, I will be FORCED to add more of my dollars to it.

I purchased a jacket online. I returned it because the jacket was too small for a size 8. Polo Ralph Lauren. Too small for being a size 8. Dillards sent me a letter saying it had been over 30 days. So I couldn't return it or exchanged it. Now I'm stuck with a $135 jacket that doesn't fit my son. Plus when I called customer service they were so rude. I could hear they were annoyed and didn't care if I heard them. Then they hung up on me.

I am writing this review to caution potential customers about a recent experience that calls into question the fairness of Dillards' return policy. On December 17, 2023, I purchased a coat for $1005 as a special 60th birthday gift for my wife. At the time, I specifically inquired about their return policy and was assured that returns were accepted within 30 days of purchase.

After 30 years of being a loyal Dillards customer, I am through. I am sick and tired of every time I place an online order that I have to buy more than I wanted in order to get free shipping. Amazon is free. Walmart is free. Macy's is free. Even JCP is free. Dillards is a minimum order of $80 or get screwed with shipping charges. And another thing - the items that I frequently buy are never on sale. Everything except is on sale except for items that I repeat purchase.

The staff at the cosmetic and parfum department is horrible. I feel harassed each time I approach my favorite Spot cosmétiques and perfumes! Every minute someone comes to offer his/her service. JUST LEAVE US ALONE! If we need your help we will look for you. Because of this harassment, I'm going to have to stop shopping there. The employees are poorly trained, they treat clients like crap. One of the employees was looking at me in an aggressive way I had to stop and look back at her! She didn't even turn away! Never go back again.

On 11/10/23, I purchased some cologne for my husband and received a 25.00 coupon. I then went to purchase some perfume in the women’s department and was told by Carolyn that If I made a purchase over 100.00, I would receive another 25.00 coupon. I purchased la vie that was 124.00 but did not get the 25.00 off because Carolyn took the 25.00 off before ringing up the product, which made it 99.00 before taxes, told me I was $1 short of getting the 25.00. I told her that was not correct. She said, “I can get a manager to redo the receipt or you can return it, but something of higher value or get a refund." I kept the product until it cleared my account and returned to the store on 11/11/23 to swipe it for the 3.4 oz of Tresor.

Purchased a brand new Christmas tree and out of the box the middle lights section did not work. Tags attached, original box and a receipt and Dillards would not allow a return on the defective tree. They will go out of business soon, shop where the customer satisfaction matters. Stay away from Dillards.

They have a 30 day return policy. I thought it was 60 days and I've been a long time Dillards customer. I was unwell so I overlooked the policy. Requested them to at least give me a store credit since those dresses just do not fit me. I admitted it was my mistake for overlooking the 30 day policy but I was traveling and unwell. Requested to make one time consideration for a long time customer. Not only they refused, but every customer service rep and the Manager I spoke to was very rude. I was being polite and nice but they responded extremely rudely. I have unsubscribed myself from all Dillards emails and I shall never buy from them again especially when there are other good businesses.

It had been a while since I had shopped at Dillards, but popped in on a recent sale. One item was regular price that I could no longer use and took it back 40 days from the date of purchase and that’s when I find out it’s a 30 day return policy. No wonder these stores are going bankrupt! Their policies, their people, & their procedures are ridiculous. I won’t be back!

Just want everyone to know that when they have their 65% off sale in store, the products are already old and defective. I have shoes I bought a couple of months ago at 65% off and the shoe is separating on the glue part. I bought an Aimee Kirstenberg purse and the handle came out from the purse already. This was just a purchase about a couple of months ago too. Either the quality is not good anymore or the items have been around in the store for a while and got old and just not selling. I'm not sure how long they hold on to their stuff before they mark them down. They are defective items. Very bad. I used to like Dillards. Just not good anymore.

After spending so much money at Dillards for many years, I'm sorry to say that the quality of their clothing is garbage. Even when something is on sale it's still pricey. I've thrown away TWO shirts purchased at Dillards in the last few weeks because they were so poorly made. If I'm going to have to throw away the purchase, I may as well order from Amazon. Some of these department stores are their own worst enemy in competition with Amazon. On top of the expensive clothing that ends up in the trash, my reviews for these items are not being posted by Dillards. I'm washing my hands of this store.

I’ve been a loyal shopper for more than 20 years and I’ve always loved Dillards. However, I was racially profiled on Saturday, July 1 by the staff who works the section of the store near the accessories, handbags. They were unprofessional, followed me around the store and engaged security. After I paid for my merchandised I told the woman who attended me at the register that it was very awkward and asked whether there was a problem with theft or other issue that warrants them to follow shoppers and she replied yes. And I told her I was uncomfortable and she told me she understands because it has happened to her at certain stores.

Buyer- Be Aware!!! I purchased a formal dress from Dillards to a formal dinner while on vacation. When the dress came in it was too big. I placed it back in the plastic cover and back in the box and then went on vacation for two weeks. When I was able to return it, It arrived back at Dillards in pristine condition six days after the 30 day return limit, the company would not refund my money or take the dress back. I was not aware that there was only a 30 day return policy as the dress was quite expensive. I would not have purchased had I known customer service was absolutely no help at all, and when I asked to speak with a regional manager, I was told they would send an email. When I asked to be CCed on the email, I was told that they wouldn’t be doing that. The customer service rep that I spoke with was rude and unprofessional on the phone.

I bought Betsy Johnson CADY Pearl boots to wear on my wedding weekend in Las Vegas on March 10, 2023. I wore them to my rehearsal dinner the night before for approximately two hours. The boots caused deep lacerations on both of my ankles causing swelling, bleeding, black/blue and I had to go buy gauze tape, bandages, ** to get the my wedding weekend. To date, I’m still going to doctors, I’m still in pain. Do not buy these boots. They ain’t for wearing or walking.

I purchased a dress in advance of my son's wedding. I tried it on but obviously didn't look closely enough until I put it on for the event. In the daytime, it became painfully obvious that the dress was poorly created. The lining was backward and the inseams showed through, making the dress look bumpy. The breast seams were uneven and the lining was sewn into the right breast in a way that caused it to bunch up. It ruined the wedding photos and they refused to refund it even though, it should never have been sold in that condition.

Sold items (2 girls dresses)with poor quality. Damaged after second use and refused to return and gave hard time. Spent over 100$ to pay for this poor quality product. Customer service were rude and employees were not helpful. Regret to buy from them and will never do again.

Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still nothing. Third call tells me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them. They say I have to wait my card didn't go through or they didn't know the real issue. And for everything that I'm asking they say, "We can't help you." I even asked for some discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somehow here is my order number **.

I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere. In the only email I ever got from them after I told them about the damaged shoes, they failed to tell me I would be the one paying for the return, despite the return reason being damaged shoes.

My package was delivered to the wrong place because they put the wrong address on my package and then blamed me even though their website shows my correct address. I’ll never buy from Dillard's again. Very frustrating.

I ordered a dress for my wedding reception and after it did not arrive on time I called (no one called me). They said it was lost in transit and would not do anything to expedite another one. I asked for a supervisor and they hung up on me. I just want to cry! I have been scrambling around trying to find something in my size with no luck to replace this. I don’t know what to do and I feel they should care about their customers and not throw us in the trash!

I purchased an Ugg sweatshirt from Dillards online. The sweatshirt arrived and it looks like it’s been washed for the price of $88 + tax= $104.77 that I paid. I went to the Post Office to return the sweatshirt immediately and then I called Dillards Customer service and complained that I shouldn’t have to pay the shipping charge of $9.95. I asked if I can talk to a Supervisor and Angela the rep placed me on hold for a few minutes and came back and said the sup ok’d that the shipping charge be waived since the item was defective. This morning I saw a pending refund of $ 84.87 to my credit card, lo and behold Dillards actually charged me a total of $19.90 NOT $9.95, OUTRAGEOUS! I called and talk to a rep named Michael and a Supervisor named Sharie and said they’ll take care of it.. Why does it have to happen like what happened, or why do we have to call more than once to resolve an issue so simple. Never again will I shop at Dillards.

Dillard's custormer service is the worst! Kay Unger dress size 12 from Nordstrom is a perfect fit. From Dillard's the waist will fit, the bust won't. And for the price they sell them, the least they can do is accept a return or an exchange! Unless you are walking into a Dillard's store to try something on and get a good fit, don't waste your money!!! I had the same experience buying other designers 4 years ago from them. I think I forgot about how bad it was as time went on. Thought I should warn others from suffering through such a waste. A very disappointed customer!

I recently purchased an item through the online store using my Dillards gift card I got for Christmas. When I received the item, it was too small around the chest and arms, so I decided to get a smaller size. The return label stated I would pay a few for return, which is annoying, but I get it (even though most other online stores don't make their customers pay for return shipping). However, In order to exchange a size that doesn't fit, I now have to pay an extra $25 just to exchange a size... Terrible experience as a customer. This is why I don't buy from Dillards, but I had to because of the gift card. Highly recommend looking elsewhere for your clothing needs. They are too expensive for the quality anyway.

I found a pair of shoes at Dillards Firewheel in Texas. They were on sale 40% off; however didn’t have my size. Person behind counter said she couldn’t help me with online so I did it myself. They weren’t on sale so I called Dillards and they said they would not honor the price at the store for online items. Told me each store has a choice to mark down something. Guess Dillards needed my $40.00 savings more than me their customer. Between the store and online experience, they lost a loy customer. Never going back.

I purchased a jacket that sat in my closet until it got cold a few weeks after I purchased it. Upon putting it on I noticed it was too small. When I went to exchange they would not take it back because the tags had been removed even though I still had the tags. They would not take it back but if I would’ve purchased this item online and they shipped it to me I could’ve shipped it back And got a refund. Double standards. It’s ridiculous that nowadays when you go into a brick and mortar store but they can’t take care of their customers at least as well as they do on the e-commerce site.

Me and my 2 adult daughters (special needs) were on vacation and went into Dillards in the Layton Hills Mall. We wanted to be fitted for a good bra. Well, we were helped by the most wonderful and patience customer service rep in the department. Cilem ** was the sweetest and most knowledgeable person I have ever met in a Lingerie Department in any stores, and trust me at my age I have been fitted for bras a few times. Cilem was so sweet with my daughters and made them feel special. I would hire her to work in my business not matter what business it is. There needs to be more customer service representatives like Cilem in ALL companies. Thank you Cilem

Horrible customer service in every single department. I will never shop there again. Thank gosh for Nordstrom. Honestly, I don't know how they are still in business. I hope they go under! They treat you horribly if you want to make a return. The credit card lowers your limit if you don't use your card regularly which affects your credit. Just don't do it!

I purchased a Michael Kors large Mina Handbag and received it on April 25, 22 at a price of $298. However, today, Thursday April 28, 22, the bag is $224. Inquired about a price adjustment and was told you can only get a price adjustment one day after purchase. I have never heard such. I have dealt with many retailers, Macy, Saks Fifth, etc. but ever have encountered situation such as this. Please do your research in pricing before purchasing from Dillard's because they have worst customer service. It's not the adjustment was a few dollars. It is $74 difference which is substantial.

I ordered a Penelton jacket thru Dillards for a Christmas gift for my husband. After only 11 wears the zipper gave out when he sat down. This jacket was one that he did not wear regularly and was more of a special occasions jacket so the wear and tear on it was nothing. I went ahead and called Penelton first to see if they would do an exchange on the jacket since it was well past the 30 days for a return thru dillards at this point. Penelton said they could exchange it for another one for the original purchasing person (Dillards) but would not exchange it for us since we were the third party in the transaction. When I contacted Dillards of this information they said they would not take it back even though they would not be out anything. This to me is Extremely poor customer service. If they would have helped us do the exchange, I would continue to be a dillards customer but apparently, they don't care to keep current customers happy.

I recently purchased a cocktail dress online at Dillards and it was the wrong size. Since it took a while for my purchase to arrive, I decided to purchase the dress again in the right size and return the wrong size separately. It took almost a month for my return to be completed and they also charged me an almost 10 dollar return fee. I called them to see if I could get that waived since I actually purchased the dress in the right size. They told me they were unable to do that for me. With all the online shopping competition out there, I find this policy unbelievable. I am a big online shopper and will be taking my business elsewhere.

I found out today, after going to Dillards, that I did not receive my new credit card after a 4/21 expiration. The checkout person was able to look up my account and accommodate me. 5 stars to her!!! I then came home and needed to purchase one item online from the sale that was not in stock at the store. NO ONE FROM CREDIT CARD SERVICES could accommodate me with my Dillards credit card purchase. I didn't care what credit card I used, I just wanted to get my Dillards points. Seems pretty simple to me!! All representatives I spoke with were very nice...nothing to do with them. It's just the principle of the matter!! I would like my Dillards points!

I purchased a leather jacket. After it arrived, I decided it was too big for me and wanted to exchange it for a medium size. I was told I can return it. But they'll charge me $9.95 return fee. And then another $9.95 for sending me a medium size. I reach out to their customer service which was worthless. They told me I can take it back to one of their stores. Nearest one is over 200 miles away!!!! These stores that charge customer for shipping are ripping off customers by not having paying for rent for stores, and then charging customer for shopping. Never again I will use them!!!

So Old, So Obsolete. You will Disappear as all the Retailers that are now Broke because of they don't want to EVOLVE.

I had ordered clothing for a professional young woman. The clothing did not fit, very big. I requested to return the items for exchange if they would waive the return fee of $9.95. They refused. I purchased two items totaling $143.00. They preferred to lose my business over $9.95 so instead of taking a chance on them being too big again, I returned them and instead they lost $133.05 and took the $9.95 for shipping. What kind of a terrible business model is that? Horrible customer service! Horrible! I will never purchase here again. I have bought from them for years. They lost a customer!

I ordered 2 Converse shirts and 1 pair of Converse sweatpants for my 7-year old daughter. I ordered a small, as it's advertised to be for 8-10 year olds. We get the clothes, my daughter gets excited and starts trying on the clothes and taking tags off. Armpit area was too tight and sweatpants waist was a pretty snug fit. Started looking at return policy...items have to be "unworn" which doesn't make sense and tags can't be missing. A lot of sale items can't be returned...and the kicker...THE CUSTOMER gets to pay for the return shipping label! I will follow along with the other many negative posts and won't spend another dime and this ridiculous department store. Yes...go to Macy's or other stores that have better return policies and customer service!

I purchased 4 tops on 3 August and it stated they would reach me no later than 10 August. I had them shipped to PA for my reunion. 2 of the shirts didn't make it until the afternoon of the 12th. I assumed by calling they would help me forward the package or provide me a return shipping label- nope $9.99 at my cost and argued with me about how many business days they had (5-- yet I didn't receive until 6th). I spent 20 minutes wasted speaking with Marisa and the manager Elsa. The Customer is NOT always right at Dillard's and they could care less that this was my first online experience with them, and now my last in store and online over yes, $9.99 because I now had to pay $9 to print a label to my parents' printer to send to me so I can return to a VA store with the rest of my order bc although I liked 2 of them, there's no way I am supporting this business.

I have never missed a payment in my life, very good credit and Dillards gives me a generic card. First World Problem right, maybe so. Still it pisses me off. I will never purchase anything from Dillards again based on this experience. First it hits my credit, I have an AMEX Delta Card with well over $32K and they offer me store card. So I am returning what I purchased and will lick my wounds (meaning dip in credit score for the check) then go back to Macy's or Ralph Lauren direct. I do not need this nor do I want it. Returning everything then cancelling card. Actually card may be cancelled already which is fine. Dillards is the worst to buy from as they do not know how to be a proper retailer. Most retailers know the customer is always right, but not with Dillards.

The store manager of countryside clearwater mall Dillards store Christina refuse to make a refund or even exchange for a defective dress (with bad billet and ineffective zipper) and when I told her this not unacceptable practice she ask the security guard to kick me out of the store. Unbelievable malpractice!!

Where we live, Dillard's and Macy's were the big competitors. For me, there's no comparison. I miss Dillard's and refuse to shop at Macy's. Dillard's had many long-term employees. They were always friendly and helpful. The customer service was excellent and the store was always neat and clean. They were a little pricey, but had good quality and a fantastic selection. I usually could find what I was looking for, and if it was on sale, then it was really affordable.

I ordered a non returnable dress online a while ago. I understand it was non returnable under normal condition, and I never intended to return it, but the dress was defective and when I tried to return it in the store the manager said she cannot do anything about it and I can take the dress to a retail store and pay someone to fix it. Unbelievable!

Convenient location in the mall. Nice and clean most of the time. Customer service is great. Had to return some shoes that hurt my feet something awful. The clerk in the shoe department was great. I try to go the military appreciation event to catch the sales.

Easy online ordering and great customer service attention when calling with any issues. They really care about their customers. Also quality items with great sales and perks keep bringing me back to shop.

I shop online at Dillard's a lot because I appreciate how easy it is to find what I am looking for. Also, the pictures of the merchandise are brilliantly colored and very precise; especially when searching for clothing... You can see the front and back. Dillards has very good sales on high quality items. Finally, shipping is timely and in great condition, and the return policy is generous. If you are looking for high fashion in women's clothing, this is a reasonable place to go.

Went shopping at Dillard’s and was so surprised to see a large plus size women’s department. Their choice of brands was excellent and I spent more than I thought I would have. Overall my experience was great!

!!!Buyer Beware, I placed a order on Dec. 18th 2020. This order never made it to my front door. $364.15. This store did not give a refund or even try to investigate the driver? The customer service is "**, Rude" just mean. That was my first order and my last, as of this date I am out of $364.15.

In September someone purchased over $14,000 on my Dillards card at the store located in the Parks Mall in Arlington Texas. All of the charges happened between September 30th through the middle of October. I found out about the fraud through Credit Karma. Wells Fargo was not aware until I contacted them. Dillards then closed my account due to non-payment. This was ludicrous because there wasn’t even a payment due. They closed the account versus freezing the account and told me I had to reapply. This was an inside job because as we reviewed the receipts two cashiers made - the sale sometimes as many as 30 in one day. I have been a loyal customer for almost 40 years, However after the way I’ve even treated I'm going to have to part company with this store. If you have a Dillards account I suggest you watch it very closely because they have some employees that are dishonest.

I ordered two Christmas ornaments and due to the amount of purchase no shipping charge. I received one ornament and received an email the other one had canceled. I called customer service to inquire why it had canceled..Was customer 58! In line on the phone..Waited one hour for someone to answer and was told they did not have the ornament..All other stores would not let you place an order if they do not have it in stock...When I inquired about the shipping I was told they would charge me since I was now under the amount...NOT MY FAULT!!! Would have been better customer service if they would have waived the fee...They must be in trouble financially...Do not waste your time with Dillards...Macy’s is the better store!!

Made my purchase in end of November and one of the items still did not arrive, they say on the phone it comes directly from the supplier, no estimate time to arrive, can't have a refund as well. Asked if it can take then 6 months to get since they don't know and have no responsibility on the item and they don't know. UAU then they complaint why I use most of the times Amazon. Also I return one of the items more than a week ago using their return label and placing the package on the USPS shipping mail. They have no idea where it is, it can take 3 weeks to get it back and asked me if I have proof I return it. How can have proof I you put that directly on the mail!!!! Never, ever going to use this store again and I am going to spread the word and no one I know will ever used it as well. Will be the next store to go bankrupt. They play with your money and time because I was as well waiting forever to get trough the customer service.

I always purchased at Dillard’s in the past. Not anymore! I bought about $500 dollars worth of clothes and shoes on this day and there were two pairs that didn’t fit my boys. I tried to get my refund within 2 weeks and the manager said that since there were a few grains of sand in the soles I will not get my refund. This lady, “Amira“ at the Clearwater Florida location was an absolute Mrs. Grinch and had a reply for everything I said. Karma will get you and this store you represent! You had a client that would spend on average $3,000 yearly,, I’ll take my money across the road to Macy’s now!!

I placed an order on December 2nd giving plenty of delivery time, especially since the edd was the following week. It is now 12/20 and nothing. CS won't issue a refund because the package is saying in transit. I was also told that I need to be patient. They also won't issue a refund unless the delivery status doesn't change for 10 days. I will never deal with this company again.

I tried to cancel my order before it was in pre-shipment as their policy says the reason of the cancellation was due to the product information being incorrect. I contacted them within 48 hours to cancel and they informed me that my item was coming from an outside source and was not possible. They want me just to return it to a store once it comes in. The nearest store to me is over 5 hours away. So now I have to pay for the return shipping and wait for them to credit my card. This was my first and last time shopping with them.

Bought 2 dresses for a wedding. Returned one within 30 days and got my refund minus shipping. Thought the other would be fine, but turned out couldn't find any type of undergarment that wouldn't show through. It was after 30 days and I asked for return and would have gladly accepted store credit. Nope - NO RETURN OF MY MONEY!!! My local Dillards store has gone out of business... Wonder why no one wants to shop there or to order online with such an unfair and restrictive return policy. Does your management know it is the 21st century? Have you done any type of competitive comparisons to see why you are getting your butts kicked in the market? Good riddance!

Very disappointed. I placed an order. Returned it within 30 days and I didn't receive credit back on my card. I received a gift card. I expected credit back to my account since my return met their "return policy" criteria. This is the first and last time I will order from Dillards. Much better customer service at Macy's, Nordstrom and JC Penney.

During the Covid19 pandemic, making a return was impossible in my area due to everything being shut down and people requested to shelter in place. I returned the $100 shoes I had purchased as soon as I was able only to have them returned to me due to being beyond the 30 day policy. I requested an exception because of the situation and it was refused. "Dillard's has a 30 day window for merchandise returns based on the date of delivery. Regrettably, for this reason we are unable to accept a return of order XXX. Our online policy was in effect and was not extended. We apologize for any inconvenience." I will not be shopping with them again and will be sure to tell anyone thinking of purchasing from them.

I have made some online orders. I pay the full price, which was deducted from my card. Then I see multiple charges for my order. I was charged an extra $120 for an $207 order. The extra $120 charge did not go through because it was declined, so items on my order were Canceled because of that. Yet I paid for my order in full. I was told since items were shipped from different stores, they had to ring me up in that particular store, charge my card again for that item, so it will be removed from inventory. I don't agree with this practice. I'm still waiting to be refunded. I'm not sure if they are being legit.

Their returns get sent to a "third party". When tracked it shows agent received. More than 2 weeks later, Dillards still does not have the return to process your credit and once they do receive it you can wait a minimum of another 5+ days likely missing your credit card statement. No other company like Macy's or JCP etc works this way. It goes right to the company when received not sitting in limbo somewhere with some "third party agent". I will never order online from them again.

They double charge everything with any online purchases. I am furious. I was charged 200 at time of purchase and a additional 200 the following day as each item was packed from store!!!! NEVER AGAIN will I shop Dillards.

One of your customer service reps located at your Fort Worth location named Maria was exceptional to locating and solving my problems when it came to my online orders. I order from Dillard’s almost weekly and never seem to have issues with my orders. I always receive tracking information fast and my products as well seem to always be delivered In a reasonable time frame. This time around idk if it’s due to the COVID-19, but my experience with Dillard’s has been pretty poor. My first order it took almost two weeks to receive. Once I purchased the products I received a confirmation, but no tracking information for 8-9 days so I had to actually call the customer service to figure out what was going on. This led me to wait on hold with 86 other people in front of me that nearly took a hour or longer and once it got to my place in line the customer service representative (not Maria) didn’t even say anything and just hung up the phone.

I bought a suit for my wedding, they tailored it. It never fitted correctly, it was not wearable. The sales person didn't even talk to the manager, the excuse was that there was nothing to do since it is not returnable because it was altered. I have a suit from Dillards on my closet that cost me over 500.00 and can't even wear it. Talk to manager recently, she didn't had an answer or anything to say.

On line, I purchased a purse at full price. 48 hours later the purse went on sale. I have not received the purse yet so I called customer service to receive the difference of refund in the full vs sale price of the purse. Dillard’s customer service stated that they could not help me and that Dillard’s does not honor a sale price if the item was purchased at full price, even if I haven’t received the item yet. I have never had such unreliable customer service from any store. At a time of this (covid19) you would think a department store would honor their customers more then what Dillard’s has shown. I’ll be returning the purse when it does arrive and purchasing it somewhere else.

I have ordered 2 bags from Dillards. The black small Michael Kors bag broke on several parts after just 2 months. Total waste of money and my time cause they didn't want to even consider about refunding me or anything else. Instead, they told me to contact MK store which I did without any luck cause I ordered from Dillards. Very, very, very disappointing.

I needed a dress for an event. Dillard’s happen to have all the dresses I was deciding on 3 of them so I purchased them. They were the wrong size and I found one I liked somewhere else anyway so within the 30 days I returned my purchase. I printed out their return label that they take $8.75 off of your refund for using and I selected to the USPS pick the box up from my house. The box was picked up but a week later when Dillard’s still had not received my return I looked into it. The package went from Massachusetts where I live to PA, sent out and back to PA then back to Massachusetts, back to PA, KY, then back to Massachusetts. I contacted the post office. They said, "We can’t help you because it was “tender to the return agent”. Well it was tender to the return agent twice so I’m not sure what that matters.

I ordered over $800 worth of merchandise (clothing) and returned 4 of the 10 items (well within the 30 days) for a $350 credit to PayPal, which I'd used for the purchase. After not hearing from them for over 10 days after they received the return, I wrote them. After another 3 days, they wrote back and said they were "mailing a gift card" to me. I called to complain and they said they could not refund PayPal purchases when I made them, but can now (just a few days after they sent the gift card). They do not tell you when you use PayPal that you cannot return the products for PayPal credit--if they had, I would have just used a credit card.

I bought sunglasses online for a Christmas present. They created the label but it was never sent. Contacted them and they ended up sending the item. Total time to receive the item I purchased was 10 days. When I received the item it was damaged so I returned it with their shipping label. When I saw they received it I waited six days but no refund. Contacted them again about my refund and they tried to say I returned an item that’s was not theirs. The item I sent was their damaged sunglasses they sent me. This was my first and last time shopping there!!!!

I've been a Dillards customer for over 30 yrs. I purchased 2 tress because the young girl told me they were outdoor. Didnt have my glasses when I got home. Read the book and realized they were inside only. Called and talked to managers. She was the rudest person I've ever talked to. Never again will I shop there. I'd rather drive to sa.

Brandy saw the bras I had in hand and said I had the wrong ones for my body size. I said I would welcome her help and she amazed me with her information and selections. I have been very uncomfortable for a long time and she fixed me right up. She is so sweet and such a delight!! I recommend her highly.

I've been a customer of this Dillard's for 20 plus years. Yesterday I had the worst customer service possible. I was returning a sweater I purchased last week. I did cut the tag off and misplaced it, but, I also had my original purchase receipt. The clerk who initially waited on me denied my return and was rude, rude, rude. She called a manager named Marky (sp?) who was not willing to honor my return with my original receipt. Rude treatment by her also. I tried to explain the "return policy" stated on the back side of the receipt, but she was not having it. She said that I had to have the proof of purchase label. The return policy states you can have either the original receipt or label. Marky (mgr) finally accepted my return, while displaying aggravated behavior in front of other customers!! This store will not see another penny from me!! Rude treatment and horrible customer service!!

A week before the big day, I purchased some wedding gifts listed on the Bride and Grooms' Dillard's Registry in person at Dillard's at Haywood Mall in Greenville, SC. Like many items on such registries, they matched other items in the listed sets. Unfortunately, for the bride and groom, for whatever reason the wedding was called off the day before the event. Unfortunately, for me, I am now stuck with a mixing bowl set that does not match any of my existing kitchenware. The reason I am stuck - of the multiple items I purchased, the bowl set was on sale; and therefore Dillard's only allows you three days to return it, otherwise no refund - not even a store purchase credit!!!

Good clothes last a long time and is very cheap when you buy it with the extra percent off. I have clothes from Dillard’s that I bought 10 years ago and they still are in good condition. I will recommend to buy this good brands. Very good for every occasion.

I made a HUGE purchase online and because I was outside of the 30 day return policy (which they will extend to 45 days for store credit) I was not able to make a return in any way... not even for store credit. I spent a lot of money and had plans to spend a lot more. Dillards should learn to be nicer to customers and try to find a way to help them. The unwillingness to help at all is EXTREMELY disappointing. Horrible CUSTOMER SERVICE!!! Shame on you Dillards! I will definitely take my money elsewhere and I would advise everyone else to do the same.

I went to Dillards to do a Bra fitting. I went to a location that I was not familiar with, but my time was limited, so my expectations were not high. The woman was quite young, but how I was wrong. She did an excellent fitting, changed my size much to my surprise, probably the best fitting yet. Found the softest Wacoal bra, with support, nice size straps in beige and black. They had to order the other same beige one as I loved it so much. They were a bit pricey, but well worth it as woman know comfort in a bra is priceless. Lesson learned. Take a leap and be surprised.

I bought 7 shirts on sale for boys, because I did not bring my kids to the store when I bought them, I only kept 2 shirts and had to return 5. I bought the shirts 4 days back and when I returned the shirts that I bought in sale and 1 pants at regular price because they did not fit well to my children, they did not wanted to returned my money to my credit card. They force me to accept the return in a gift card with credit to the store, they excuse in the items were on sale and only 3 days after I bought the product in sale they return my money to the card. It was 4 days after and they force you to buy to them because you do not received your money in credit card back, not even the normal price pants. They said because I bought more items in sale than at normal price they were not able to return to my credit card but to a gift card for credit to the store, I am very upset. I will never going to buy again in Dillard’s, horrible return policies, unfair to the customers.

Every time I shop at Dillards, I see the same saleswoman. Her name is Amal, and I never have to look for ANYTHING. She has my size and knows exactly what will be good for me as far as great clothing. I am always so happy because she is Iike a personal shopper. I never waste time looking all over for things that fit. Dillards is the best because they hire the right people.

I am one of your loyal customers since 1993. It is a bad habit but I love to shop and I also enjoy it when I come across someone who I feel compelled to write a review about a certain employee. You won’t see me bad mouthing others. I On the other hand like to give credit to your sales associates like the young lady was Saturday. I usually come in on Saturday between 2pm and 6pm. The reason I am writing is because, I came across a young lady I’ve seen a few times but on this particular day my husband was not with me to pick out what I need him to wear to a company Party. A girl by the name of Kassidy and I remember it because I have a niece with the same name just spelled w/ a C. She had a smile on her face whole time I was in menswear.

Dilliards' customer service and unwillingness to help customers with valid returns is appalling. I would recommend never buying anything from Dillards that has a 1% chance to need to be returned. Their employees are trained to blame their computer for their inability to help reasonable requests. I do not recall any other retail stores that are this archaic and greedy in their methodology. Shop elsewhere!

The speed and delivery of ordering shoes at the Dillard's store in Knoxville never ceases to amaze me! I shop and order the shoes from the store on Sunday afternoon. The shoes arrive on Wednesday! And they are delivered right to my door in a nice box that looks like it has been handled with care. The efficiency of this service results in my being never hesitant to say, "Yes! I will let you order those shoes for me!" ***I have no connections to Dillard's whatsoever. ***

I purchased a bra online for my 92 year old mother-in-law since Dillard’s does not carry this particular style in-store. $9.95 to ship it. Unfortunately I ordered the wrong one. Instead of doing an exchange, Customer Service said the quickest way to get the correct one would be to order it and then return the wrong one. $8.50 to return it. So I ordered the new one. $9.95 to ship it. Just FYI you can’t return any online orders in store unless it’s a gift and they charge you the same $8.50 to ship it back. AWESOME! How customer friendly!!! AND if you use PayPal as the payment method they will only issue you credit to use at Dillard’s. Where I never want to shop again. Hopefully this bra fits her or I’ll be out another $8.50 to ship it back, making shipping costs over half the cost of the item. And I’ll have another store credit. Yay!

I am very disappointed with my experience with the store. A dress that I was interested in purchasing was sold out in my size, and I asked the associate if I could return the smaller dress if my size came back into stock before the wedding. I was explicitly told that I could return the original dress as long as the tags were still attached and I had the receipt. I ended up purchasing the correct size, but when I went to return the original dress, they told me it was over 30 days. I understand return policies, however, I was told by a Dillards associate that this would be acceptable.

Item ordered was reduced in price significantly. Dillards offers no adjustments or credits! The dress was 239.00 and marked down to 142.00. They would not adjust my account for the difference. I had to reorder the dress and return the other. But since my reorder was under $150.00 only by $ 6.00 they charged me $10.00 shipping. I couldn’t get them to budge on the shipping. Not a good policy for such a reputable store! I will not be shopping at Dillards again!

Dillard’s Firewheel Mall - Just had the worst experience. My wife purchased 300 dollars in gift cards for my birthday here because she knows I shop there so much. Upon checkout they couldn’t ring me up because I didn’t have a PIN number??? I had my electronic bar code and everything. I called customer service who asked me to print my gift card. I didn’t bring a printer in store. I was sent to customer service for help and that’s where everything fell apart. A manager was called to help and all she kept saying was for me to call customer service. I asked for the manager because I had already done that. She insisted I call customer service again. The customer service rep tried helping again but we ran into a wall again.

Item ordered less than 24 hrs was reduced in price significantly. Dillards offers no adjustments or credits! Item on sale so cannot return then re buy at reduced price. Not a good policy for such a reputable store!

I had bought a white dress from Dillards.. However, the buttons on the dress started to get loose the next day.. I went to the store to return it and they said they cannot accept it.. It's just their policy. I'm very dissatisfied with the experience after spending like 200 plus dollars.. Never going back to store again. Would love to do more online shopping now.

Purchased a men’s dress shirt for my husband and somehow ordered the wrong one... Used PayPal payment option as I usually do when available for online purchases. Did not notice that Dillards DOES NOT refund returns back through PayPal. They mail you a gift card. I called customer service and was informed that is the store policy - no exceptions. I even asked if the gift card could be cancelled and a check be mailed to me...NO CAN DO. This creates a problem for me because the closest Dillards store near me is two hours away...that's why I purchased it online.

I visited my niece in ATL and we went to Dillard's and I found some jeans that fit and purchased a pair at the store. After getting home to MN I ordered a few pairs online to try. After trying them on 3 pairs didn't fit. Too long. I tried them on once and returned them in the time frame with the tags and receipts. I only got credit for one pair. So I called today concerning the return and because there were a few dog hairs on the bottom of pants legs after trying them on (we have 2 dogs and a cat). The fabric on the jeans is the kind everything sticks to. They said they were worn (because of the couple dog hairs on the bottom legs) and are returning them to me.

Dillard’s store restroom at Cincinnati Ohio Kenwood mall is so dirty, furniture are in rest area so filthy, it’s so disgusting even to look at it. This company makes millions dollars but can’t even keep their business clean. I wish could post image here.

Purchased a 150.00 dress. After wearing once the beads attached to the dress fell off! And were hanging by a thread. The manager did not want to return it due to I wore it, however I did not pay 150.00 to wear a dress once. They were very rude and I will NEVER purchase anything from Dillard’s again.

I purchased an imitation pearl necklace from Dillards to wear that evening. When I went to put it on it broke. I managed to make it work, but then when I got home to take it off, it broke again in another spot. Dillards used to have quality products, and would never sell something cheaply made like this. I’m very disappointed!!!

When I came in the fine establishment to purchase pants, I noticed that I was being followed by a member of the polo department. I clearly didn’t need any help looking for pants and being followed didn’t want to make me buy more...comfortably. The woman that followed me was a short old ** woman who judged me off my ** even though I’m two shades from being **. Crazy thing about it is I wanted to buy plenty more pants.

I purchased a Coach purse for my daughter on 12/28/2018 and she eventually admitted to me that she didn't like it. I returned it on 1/22/19 and they would not provide me with a refund. The purse had the pop tag, I had the receipt and the original credit card that I used, but the clerk insisted that I only had two weeks to make a return for a full refund. I asked where that was written and she flatly said, "That's the policy." Nobody told me that and there was no notice or sign that would inform me. That was a $325 purchase and I am not happy. I will never do business with Dillards ever again!

I was in Dillard's on New Year's Day and was looking at purchasing a Patricia Nash pocketbook which was on the 40% rack and an additional 50% off, upon going to purchase it, after I found someone, they said it was not on sale, however, had they bothered to look they would have seen quite a few of the same bag on the rack, I spoke to the manager, after waiting a lengthy time to find her, all she said was not on sale, do you want it or not, her nasty attitude and body language had me put it down and walk out.

I received an email yesterday that my online order was ready at Fashion Place Mall in Salt Lake. I checked store hours for New Year’s Day and went to pick up my order, only to be told to come back tomorrow because they were too busy with returns & didn’t have time to give me my order that I paid for two days ago. Every time I shop at Dillard’s I remember why I haven’t shopped there for a while. Then I head over to Nordstrom!

I just called and have a horrible experience with their service. I spoke with Monica and Elaine. I tried to purchase boots at the sale price last night but the sale price in the cart was not matching the price on the page. It was midnight and they state they were open but were not. I even had screenshots of the issue. They were not able or willing to give me the boots at the price advertised yesterday. I am very upset at the quality of customer service. I hope they are able to do better in the future or I cannot imagine Dillards being a successful company much longer with the lack of care given to its customers and inability to make a sale. I will now go purchase those boots elsewhere.

17:30 pm I walked up to James Avery store in Dillards. There were maybe 4 people standing in front of me looking in glass case. A sales associate named Elizabeth walks close to glass case and said yes and looked at me, I asked is this the line, Elizabeth replies no. I then walk up and give her my James Avery bag with everything I was returning exactly how the James Avery in Dillards in humble gave me. I stated receipt is in bag as well. Elizabeth opens the box, take the charm out, look in bag. Elizabeth looks up to me as Elizabeth looks at receipt and say, "Well you don't have the yellow sticker. Where is it." I then state, "I'm not sure what yellow sticker but I have not taken anything out the box or bag. I brought it to you guys with receipt how it was given to me."

Can never explain enough the disappointment shopping at this store. After spending about $800.00 on various items in the ladies department and on the way out noticed a pair of slacks on a mannequin. Went back to the sales clerk and was charged for the slacks. Upon the transaction I was told the slacks were not in that store and had to be shipped to my address, which is my husband's in an industrial location used for warehousing, hardly anyone there. So within a few minutes the clerk said she would cancel the sale. Why not tell me the slacks were not in the store before charging my card? Bottom line; during all the purchases we made that day, the clerk seemed confused and we had to ensure she understood English.

It seems from what I am reading in these reviews that Dillards is blatantly ignoring their store policy with returns and I would immediately contact corporate. It is illegal for them to keep money owed to you and a gift receipt tells the exact amount paid so yes that acts as an original receipt and you absolutely get back whatever the amount paid was on that gift receipt. I strongly feel corporate needs to be involved and the BBB and not that any wants to take them to court, maybe you should too stop their unfair and possibly illegal acts as keeping money after they have accepted your merchandise back. Essentially that's stealing... I do not let anything go when I am mistreated or wronged - I go straight to the corporate office and I don't stop calling until it's corrected according to their own policy that they should absolutely be following...

I will never buy another thing from them!

First of all, Dillards has the worst service ever. Two days ago I purchased a dress which is 300$ and I’ve a 30 days to return according to the return policy so I came today to return it cause I’ve the right to do so. That’s what their return policy says. I was at the store with my little baby sister and I told her when I return it I’ll get her what she wants with the money. They refused to return it so asked for the store manager. She came and was mad cause I called her so all that she did is pulling the dress tag off and cutting the receipt, returning item number with her pen in front of my teary eyed baby sister who realized that she can’t buy what she want if the item is not returned. That’s how they treat customers at Dillards.

Returned gifts received following all steps including instructions on where to send gift card, all tags and gift receipts were provided. Never received anything from them. When we followed up we were informed they reimbursed the original purchase and there is just nothing they can do and we would have to call the person who gave us the gift originally, which is not an option. Still fuming and very angry about how this was handled. We did everything as instructed and lost $300 in merchandise.

I purchased a dress online for 310.00. I shipped it back because although pretty, the dress did not look good against my own skin tone. I shipped it back and have been told it’s lost in the warehouse. It’s been 6 weeks and no refund. No effort is taking place to find the dress or refund my purchase.

Stopped at the Dillard's at Summit Mall on November 9 and proceeded to pick up some earrings and hosiery. Went to the jewelry register where a clerk was on the phone with a customer (and not very friendly to the person on the phone, so that should have been my first warning). The clerk saw me, made eye contact with me, but after she hung up the phone she walked away without a word. No acknowledgment, no "I'll be right back", nothing. I couldn't believe how rude she was. No wonder mall stores are closing all over the country. Why should I put up with some nasty girl when I can shop online? I will never shop at Dillard's again.

Somehow the missing dress was located days later and I received an email indicating they had credited my charge card. Never received a follow up call as I had requested.

I have been stalking the starting out mint satin trim baby blanket to get for my son as his special blanket. The blanket had been out of stock for a while so I signed up to get an email notification when back in stock and I would not have to pay for shipping since the blanket was not in stock when I wanted to purchase. Some time went by and I never received the email from Dillard's but I noticed it was back in stock on the site.

Purchased 5 different colors pairs of same Karl L shoes. The arch part of the heal broke. All shoes were purchased at full price 99.00 plus taxes and shipping. All less than 6 months ago. I spoke with their call center or customer service. They will not exchange or send me a new one. They passed me around and said one Delores at their cooperate will call me back. The order number for the black one is **. I also purchased these ones **, **. The grey one was purchased in store. I will continue to post on social media till I get the assistance.

I was on the phone for half an hour just to get the answer "I don't have time." I purchased a dress at one city's store (they only had one size and since I really loved the dress I just decided to get it). After getting home, I thought that maybe a neighboring city's store might have it, so I called them. I got their customer service to transferred me to the Michael Kors department. After waiting a couple minutes, the lady came back on the phone and said that she accidentally send me to the wrong department and then proceeded to send me to the dress department who did not answer. She then gave me the number of the overhead Dillard's customer service where a man who seemed to have no patience at all picked up and then sent me to a Dillard's in the wrong city.

I never shop at Dillard’s and the one time I did, I regretted it. After my boyfriend and I had selected the items we were going to purchase, we glanced around to the nearest register and saw some customers finishing up their transaction with the employee in the women’s shoes department, so we went to stand behind them with our merchandise. As soon as the employee was done ringing them up, without any acknowledgment to us, he disappeared into the stockroom. We stood there for a few minutes and he finally came back out with a box of shoes.

I have shopped at Dillards diamonds since I was a kid. I shop a Lot after I get off work in my uniform. Most of the regular employees are gone, lots of new employees... A week ago I was shopping I stood in front of the employee and she wouldn't ever say hello or help me. I was unviable to her... I love Dillards, I live in Vegas, I shop at the fashion show mall. But to not help me cause of my ** or my uniform, they need to check their employees. This happens A lot... I spend so much money there. I need to invest in Dillards, then to be treated less than... Money is Money, so I have cut my shopping there A lot, I been going to the Summerlin Mall, which is so much more expensive, but the customer service is Awesome there. Guess I'm moving shopping to a new home. I look like less but I have a lot. My ** or clothing should not matter.

This has been one of the most unpleasant shopping experiences ever. I bought some swimsuits for a trip to Miami and then one of them did not fit the same as when I tried it on at the store and I couldn’t wear it. When I finally found time to make it to the store to return the $140 swimsuit that I can’t even wear after I was back in town and not working, the salesperson tells me it’s “outside of the 30 day return policy” and there wasn’t anything she could do. I asked if I was just stuck with this item that I don’t want and can’t wear and she said, “Yep.” Showing some compassion and being on the customer’s side goes a long way.

I was looking at the handbags, and they thought I was stealing. The manager called security to watch me. I purchased five items, and the manager made sure that I agreed that there was five items. I will never shop there again.

Dillards has the WORST customer service and return policy. They will make ANY excuse not to accept a return but worst part is they accuse their customer of wrongdoing which is WRONG. The people who work there are RUDE and MEAN, not how you customers should be treated.

Purchase a dress for my mom, but she didn't like the style. Paid with a debit card. Took the dress back with the tags still intact and the original receipt, it was only purchase 6 days ago. My understanding was if you purchase a item with a debit card you have a choice to put back on debit or get cash refund. I ask for cash back and was told no. I do know that if you pay with a credit card that it should go back on the credit card. But paying with a debit card is just like paying cash. I am a faithful customer there, spend lots of money there and very seldom I have a return. But after today Dillards just lost a faithful customer.

The worst retailer! I purchased two pairs of pants and tried to return them two weeks later. They refused to take them back just because I removed the tags. I spend over $1000 a year at that store but no more. They will never see another penny from me. Their associates were so rude! When I tried to elevate the issue, they had the same rude person call me to tell me the same thing. Goodbye, Dillards!

I purchased an expensive pair of Eileen Fisher pants from Dillards with the intention of wearing them at a conference. When I received them, they did not fit. I was unable to package the item and ship for 2 weeks (still within their policy timeline for returns). Within a week following the return, I receive the garment back stating they were not in the same condition as when sold. The pants still had all tags and was packaged in the original plastic when returned. The store balled them up and shipped the item back to me, all wrinkled and clearly handled. I am a mature, professional businesswoman, and appalled at their decision and treatment. When I attempted to reach someone in customer service, my query was not responded to. Never purchase there again!

I bought a top online and it was final sale and when I received it, the top was too small on small and I called them in order to return it or exchange it, but the answer was, "This is final sale and you are not allowed to return it. But you can exchange it but unfortunately we don't have from it anymore. So sorry we can't do anything". So I asked him what can I do. He told me even to throw it away or gift it or resell it. What is this poor policy of this big name store, you need to respect your customers more than that. You need to RESPECT your customers.

It is beyond me how Dillard's stores and website can carry the very same merchandise at different prices. How can they be a respected and reputable corporation and not offer the same pricing? Also, their policy of no returns on reduced merchandise when being purchased online is very poor customer service. I will not be shopping with Dillard's and I will be telling all of my friends of this unfair policy.

I noticed that Dillard's had a few Louis Vuitton, Prada, and Gucci handbags for sale in a glass locked case on display. I asked a saleslady how often do they receive new and or different bags. She said that they have a bunch of them but she would have to take me to view them because they are locked up in a room on the 3rd floor next door to the customer service desk/business office. Being it was my birthday and the previous year we drove to the Galleria to purchase a Louis Vuitton, this might save us a trip if I find a purse I like right here at Dillard's. My friend and I agreed to follow the saleslady to the top floor to check out LV purses they had in stock. We had to wait for a manager to open up the locked room.

Dillards is a great online store that offers a significant variety of shoes from many designers and top brand names at a reasonable price. Furthermore, it’s a great competitor as it ranks up there with the likes of Marshalls and Payless, and Ross. But unlike Marshalls and Ross you can actually save money on great brand named/designer shoes all from the comfort of your home.

760 Citadel dr Citadel Mall Colorado Springs Co 80909 should be ashamed of themselves!!! I give them low ratings not because of merchandise which is GREAT!! I shop there every other week but some of the salespeople. I'm a dentist and my husband is a doctor. I say that to say this we are not hurting for money. And do not have to shoplift out a discount markdown outlet. I love to shop and I love to save money Like everyone else. There is this one young lady name ** in the purse and makeup handbag section. Was very rude and condescending.

After an issue with my order, I called into the customer service center and they said they needed their supervisor (who had been ''laughing'' on the phone and was unavailable to take my call). I was told the supervisor would give me a call back within the hour, and if they had not returned the call, to ring in again. I called every hour after that for FIVE hours, until I was told the supervisor had left home and refused to call me until the next day. I told them I would be in back to back meetings that next day, so we set up a note asking them to call when I was free (9:00am). The next day, during a break after my first meeting and over an hour after our scheduled appointment, I had to ring in again and ask to speak to said supervisor (my sixth time).

St. Louis MO - Dillards in Galleria Mall. I should start by saying I used to live in Illinois and I happily shopped at my Dillards store in Illinois for over 20 years. After moving closer to St. Louis, I shopped at the Chesterfield store. The employees at that store were also excellent - especially a young brunette woman named Sarah. Now that the Chesterfield store is closed, I shop at the St. Louis Galleria Dillards. It is always a terrible experience. I shop in the ladies section on the second floor, so this review is only for the employees that work on the second floor. To begin, NO ONE WORKS IN THE HIGH END LADIES SECTION on the second floor. I can rarely find anyone to help me or ring me up. There have been about 10 times where I had something I wanted to purchase but had to leave without it because there is no one to ring me up. When I do see an employee, they ignore the very few customers that still shop there.

Dillards Inside West Oaks Mall #510. This the most racist store I have been to in my entire life. The way they treat ** in that store is downright disrespectful. I'm am a ** man, and I have a stepson who is **. The security guard there followed my son around the store like he just knew he was going to steal something. I have raised my stepson since he was 4 years old. He is now 22, never been in any trouble before. Another crazy thing the guard walks around with his hand on his gun. I was told the store manager was to busy. Store 510 has maybe a handful of ** who work there. And their entire management staff has not one **. Im sure hope a young ** lose his life in that store.

Returned a dress I bought for $160.21, it had all tags not removed, had my receipt. All I wanted was credit my account, back to my card. Dress was not damaged. Dress was for daughter in the military which I took to California? I was not aware no Dillard's in California. They gave me a gift card for the amount however I do not see why not credit account? I shop a lot at Dillard's however, disappointed and you have lost a good customer.

I will resort to only my most recent horrible experience with Dillards, but know there has definitely been more than one. I tried to purchase a pair of boots that had been marked down from $170 to $120 both online and in store. Please note, however, store sale price was not marked on the floor model and after tracking down a sale associate he had to ask a manager to price match, only to discover all the boxes in the back reflected the sale price after all. They didn't have my size in the store, so I asked if they could order and ship to me. He said sure, rang up and tried to charge me full price.

Dillard’s Clarksville, Indiana. I bought 6 pair of Ugg boots and 2 pair of Ugg house shoes (paid cash) for Christmas gifts, and just because I do my shopping early in the middle of November, I can’t get a refund on a pair of house shoes because it’s past 30, even though I had my receipt, and even got gift receipts. Was never told I couldn’t get a refund if the person didn’t like the gift. Will never shop at a Dillard’s ever again. Should had looked to see they was only a 1 star before going there anyways. They will soon follow Sears and Kmart treating customers this way, and only being a 1 star.

On 12/27/17 (my Birthday) my husband & I went shopping for a new robe for my present. I found a lovely one, some pj's & a lingerie bag at the Newport News store at Patrick Henry Mall in VA. Upon home I tried on the robe & pj's. The pj's top was too tight. Decided to return after holidays. Just happened we decided to go back to Patrick Henry (we live in Portsmouth- 25 miles away) for other shopping- so we returned the pj's today 12/31/17. I really never looked at the receipt and the original sales associate gave me no reason to do so. Upon arrival we returned the pj's- the Associate stated there were no tags on the garment and they could not be returned without tags. I had to show her the tags. Then she said they were "clearance" and could not be returned after 3 days (28, 29, 30- oh geez today was the 4th day!). I saw no signage nor did the salesperson tell me about the 3 day policy.

I bought a Dooney and Bourke wallet on a Saturday (the day before Christmas Eve) for 30% off. After I got home, I noticed that in different lighting the wallet had a razor thin cut mark in the leather. I called the store the next morning (Christmas Eve). They had no more in stock but said if I came down to the store they could order it for me. Being it was Christmas Eve I asked if I could stop in after Christmas. They said the sale "ended that day" so I had to come down to the store to get the 30% discount. So, taking a break from family time and baking Christmas cookies, I braved the mall traffic and went to Dillard's to order the wallet to get the 30% off & free shipping. The sales associate was polite, but was having problems keying in the 30% discount. So, she called the manager. The manager told her to tell me that the sale ended "yesterday" and that she could not give me the discount.

I am a long time shopper of Dillards and a ** Women. On Sunday, December 24, 2017 I went into Dillards Department Store in the Domain Shopping Center in Austin, TX to buy some shoes. I had picked out 3 different style Sperry shoes to try on and was planning to purchase them. I stood with the shoes in my hand waiting for an employee to assist me. The store was not busy at all, in fact there was only around 3 other customers in the shoe area where I was. While standing there, one female ** employee walked past me as I stood there and walked up to two other female ** customers to help them. Then a couple of different employees appeared in the area, walked past me as well ignored me as if I was a mannequin. Finally I sat down and decided to just wait to see when/who would finally recognize me sitting there with my selection of shoes to try on.

Ordered a dress online. The invoice was accidentally destroyed in opening the box as it's outside the box, not inside. Online return F&Q states returns have to have that invoice, so I phoned. "You are the 19th caller..." 15 min + later, I hold until 7th caller and then I hear them on the line and they hung up. I call back, 17th in line. I wait another 12 min...I hang up frustrated. Go online to deep search the return address, and see it states "no returns past 30 days". It's day 31. Never again. Nordstrom or Ann Taylor... I will never stray again because Dillards, customer service & return ease is the KEY to trust and loyalty.

Dillards has the worst Customer Service among all the department stores! Do not shop at Dillards... Shop at Nordstrom instead where they treat their customers respectfully and pleasantly. I purchased a leather skirt from Dillards last week. While I had it on & I was pulling down this skirt, it ripped! I have not even left my house. I did wear the skirt around my house as I was getting ready. So, the following day, I ended up taking it back to the Summerlin, Las Vegas store and complained about an expensive skirt that ripped the moment I put it on. The saleslady in the Antonio Melani section of the ladies' clothes & her department manager were very unaccommodating and treated me badly. If this experience happened at Nordstrom, they will take care of you and do what they can to make a customer happy. Not so at Dillards!!! These people need to learn some real customer service.

I received a congratulations from Dillard's on December 1, 2018 and the same time realized that I had an overdue balance of $4.14 so I immediately paid it. Also on that same day after I made the payment good they closed my account for having violating their delinquency agreement or policy. Then on December the 7th I received a letter from the cardholder of Dillard's account and found a letter telling me that my account had been closed and in order to re-open my account I would have to go into the store and reapply for credit.

I placed 2 orders online at Dillards on Black Friday. The first ordered was cancelled after 5 days. I will not receive my order and I can no longer replace it with Black Friday deals from other stores. The second order was shipped from 2 different branches and they added charges that I did not agree to. I will be requesting an adjustment on my credit card for the extra charges. Black Friday sales that can't be delivered are no deals. Don't waste your time ordering from Dillards.

DON'T EVER SHOP ONLINE FROM DILLARD'S (unless of course you don't want to see your money back). THEY STOLE $80 FROM ME AND NEVER GAVE BACK. I had the worst customer service experience at Dillard's. I am a regular customer at Dillard's stores and for the first time I dared purchase something online from them, as they were having a good sale. I bought a pair of shoes from a brand I have before and a size that I know it fits me from that particular brand. Well, of course the shoes did not fit me at all, cannot even get them halfway on. They seem to be 2 sizes smaller. I am not surprised now that they were on sale...

I go to Dillards in MacArthur Mall Norfolk Virginia. Last few times I was made to feel very uncomfortable. The first sales lady in the formal section was irritated because I ask her to check the price of a dress. Then I went to section that sell Eileen Fisher. She act irritated because I was writing a check. She even made the statement that people doesn't use checks anymore. I feel that it is not her business how I pay for my purchase. They really need some more customer service training. The number in order number box is the receipt number.

I will NEVER Buy from Dillards again! I received my order of 7 polo shirts. I received shirts that were TOO BIG and I used the sizing chart, 4 were faded and looked NOTHING like the pictures. I was told the pictures they put online are from the vendor and the colors on the site are usually off, had I known that I would not have purchased them. I received 7 too big, 4 faded with,1 with a string hanging from the Polo sign and was told there is NOTHING that could be done by Jeff at corporate and Araceli manager of Dillards Direct. I was then told to send pictures of my items to Araceli. Sent the pictures and a week later no reply. I called and was told the pictures would be sent to Jeff. Then I was told to send the items back to the warehouse for inspection and I have to pay shipping! I will NEVER shop at Dillards and will make sure to let EVERYONE know about this experience.

I am a new customer to ordering at Dillards online. However, I will never order online with this firm again. I ordered three articles of clothing of which I had to return two due to needing a smaller size. This firm does not have shipping returns labels for you to send back their clothing. Therefore, I had to send back the clothing at cost. And upon receipt of the merchandise I am now being informed that I must pay for the exchanged items to be shipped to me. Just to ensure everyone reading this message understands I have paid 50% in shipping cost to the cost of the items exchanged and could not return on of the two items due to no returns are permitted, only a size exchange is permitted.

For many years I have shopped at Dillards because I am in my 60's and my Mother who was 82 in 2010, taught me about the best clothing stores because she shopped there when she taught small children for over 44 years in public schools. Back then, very few Mothers had jobs or had to work outside of the home or even held degrees. I love their leather purses and shoes. I just bought two pairs of shoes yesterday. Dillard's is the best store in Wichita Falls. Texas and in Bee Cave, Texas at the Galleria no matter what anyone says.

My wife purchased a Louis Vuitton handbag at the Woodlands, Texas Dillard's store. She has shopped here for many years. She speaks and understands limited English as she is a resident in South America and has a vacation home in The Woodlands. When she got home her daughter noticed that the handbag was clearly defective, i.e. it would not stand by itself, and if you put anything into it it would topple over. I told her she should return it and I accompanied her to the store to help her as I speak fluent English. Much to my surprise the salesperson told me that there was no returns and pointed to a sign in the store which said VINTAGE HANDBAGS ALL SALES ARE FINAL.

If you take out a Dillard's charge card you may eventually find yourself in consumer hell. Service can be OK for a while but forget your password or change something and you are unlikely to be able to use the card again. I spent hours trying to get this fixed without success. You can call but instead of help you are curtly referred back to the nonworking internet site. I finally gave up and tossed my card in the bonfire.

Here are the two order numbers: first order # ** and the second # **. I returned back two dresses to Dillard's that I bought online to their Arizona warehouse on March 13th with the FedEx label they provided to me. The return arrived at their Arizona warehouse on March 20, 2017 at 6:00 A.M. Three days later, I checked my credit card’s account but there was no refund. When I called their customer service line to find out why they have not refunded me the full payments. I was told it takes three to seven business days to process the refunds. Up till this date I have yet to receive a credit on my credit card account. THIS IS NOT A GOOD customer service on their part. This is poor as customers expect to receive a refund promptly when returning items. I will not order anything from Dillard's again.

I love shopping at Dillard's and have always enjoyed their quality merchandise. However, I am very dissatisfied with the way they handled a canceled transaction. They ran my card to pay for some items I purchased and the transaction supposedly didn't go through because they said the ZIP code was not correct. So they ran it through again and it worked the 2nd time. However, the first transaction that they canceled is still pending on my account and they have not released the funds as of yet.

I sent back 2 dresses to Dillards online in Arizona on January 25th. One has not even arrived back to them as yet using their FedEX label they provided to me. The other dress has been back to them since January 28th and I have yet to receive a credit on my credit card account. THIS IS POOR Customer service on their part. When I called they said they closed down the warehouse to do inventory. This is poor as people expect to receive a refund promptly when returning items.

Bought a pair of Ugg's at Dillard's via online. Ordered the following: UGG Kona Elastic Toggle Leather Boots Item #04531627. To my disappointment the product received looked nothing like the Ugg Boot advertised. The wool lining on the picture looks thick and comfy. I was expecting it to be just like the ones I had previously purchased. Because I purchased them on sale, I am now unable to return them. The reason why I bought them, was because they look just like the one I had purchased in 2010. I was duped!!! Arghhhh.

Dillards is a extremely fine shopping experience. I find their employees and service at the A+ level every time I shop in their stores, whether it is in Las Vegas, Scottsdale or California. The high quality of retail goods is wonderful and reminds us of how the traditional department stores were laid out, very organized and with beautiful, quality clothes. I have shopped Dillards for years, and always go there first for everything. Our family always has had a wonderful, friendly visit each time and I wish to thank Dillards for hiring such lovely employees.

Bought a MK Hamilton Satchel online and was thinking I got a good deal on it. The website at the time advertised an extra discount of up to 40% on already discounted items. This item was in the list and if I remember it correctly, on the second page of the list was where this was. I hurried and purchased it because I thought it's a really good deal and didn't want it to run out of stock! Now looking back into my credit card statement, I just realized that I didn't get the extra 40% off discount. I emailed customer service about it and she just told me that there's nothing they can do about it.

Informed Dillards credit card services I had been laid off right before Christmas and receive a response that was very cold. I will no longer shop at any Dillards and will advise all friends and family to do same. Discover card actually gave me a $100 gift card to ease the difficulty of the holiday season. Please consider a Discover card if you ever find yourself wanting to get a Dillards credit card. The rewards are almost non existent. Discover gives me a reward I can use to pay my bill!!! Dillards could learn a lot from Discover. I've cancelled my Dillards and will never get a card associated with Dillards or Wells Fargo and I will never shop there again. With these kind of customer service standards I expect Dillards to be bankrupt in 10 years at the most. I will be a lifelong Discover card member.

I ordered a dress that cost $520.00 dollars and not only did they charge me $11.95, they charge for returning and insist that you buy insurance too. I had a computer freeze up that made me order the wrong size accidentally and I literally realized it as I pressed the order button. There was no recourse on their site to change or cancel it and when I called they were not answering even though it was within their stated hours of business. When I finally got a hold of them first thing the next morning I was told there was nothing they could do and that the order was placed and sent to the warehouse. I am livid that they had such outdated and mismanaged policies and that their customer service was absolutely awful.

I recently visited Dillards in Slidell LA Fremaux - to be precise on 11/26/16 around 4 pm. I love to find a good sale any day regardless of the not so great service at this specific store. I stopped by the ladies footwear area, as usual you can feel the "staring" as if they are trying to guess out, by your appearance, whether I will be spending $$$ or not, and well, I had just been to the gym so my sloppy gym look probably didn't impress them much, not a "welcome to Dillards" sound at all although there were at least 6 associates roaming around the floor, only one very sweet (must be new) associate approached me.

I ordered a pair of shoes on Dillard's website on Friday. This morning (Monday) I received an email that my order had been cancelled because it's Dillard's policy to only accept credit cards issued in the US. I often shop international and I always read company policies before placing any orders. According to their policy on their website they accept Visa credit cards which is what mine is. NOWHERE do they say anything about not accepting international credit cards. Instead there's a whole section on international orders and shipping so it really didn't make sense to me.

Two years in a row... I order online at Dillard's Elizabeth Arden purchase. I waited for the sale and free gift. For two years in a row I have ordered the same items. Dillard's adds my free item to my cart and I complete my purchase. I am given my order confirmation by email and then sent a cancellation email stating they have removed my free items as I do not qualify. They have two years in a row, charged my card and then changed their mind. This is a fraud practice that has been allowed to go on. Who in the federal government is allowing this. When I asked to speak to a manager; Ariel spoke to me and confirmed that this was Dillard's rule.

I purchased a dress in the Jackson, MS store. It was shipped and arrived damaged. I returned it with no problem. Ordered the same dress and it arrived damaged. I called the District Manager's office. Heather in her office went out of her way to help find this dress in the Nashville store. Danielle from the store called and was very helpful in handling the proper way to ship a dress. I am appreciative of their professional and prompt handling of my issue. Thanks ladies!

Purchased dress for my daughter for homecoming. 10 percent was taken off for broken waist belt. Upon arriving home dress looks as if 5 year olds cut into it. I reached out to Dillards who told me to bring dress back but dance was in 3 hours. I had seamstress fix what she could. I'd like more than 10 percent off.

My very first shopping experience at the new Dillard's located in Slidell, LA at the Fremeaux mall was horrible. A male sales associate basically followed me all the way to the check out line. HMMMM... I was being watched and couldn't figure out what was his purpose. My second experience was last night shopping for my son's homecoming attire. A woman sales associate offered her assistance which was fine, she stayed glued to our sides the entire time. HMMMM... My son needed a navy tie and the boys department did not have one so we decided to go to the Men's department and the sales associated basically told me I needed to check out the items I wanted to purchase before I could bring the shirt to the men's department. So now I get it... She actually thought I was a theft.

I purchased a formal dress on dillards.com that cost over $200.00, and they charged me $11.95 in shipping. I'm an avid online shoppers, and I've never paid shipping for any purchase over $50. I ended up returning the dress, because the color was different than the item pictured online. Well my refund was about a $1.00 short, so of course I called to find out why. I understand that the shipping would not be returned, but they charged me taxes on the shipping costs! What a ripoff! My first and last time buying anything from Dillards!

About two weeks ago, I was shopping in my favorite section of what once was my favorite department store. I found a sweater that I adored, but did not love the price tag. I asked the employee of that department if there were any upcoming sales. The lady informed me there would not be any sales until November. To my disappointment, I went ahead and paid full price for a $100 sweater. Not even two weeks later the whole section went 40% off within the beginning of October (today to be exact).

Associate very helpful but my Visa card would not go thru so I wrote a check. Noticed this morning on bank line it electronically did go thru. So now I have been charged twice. I really needed those funds to purchase other items for a wedding Oct. 1. Hope this will not take long to get back in my account. Customer service said 7 to 10 days. Not one apology though! Your system may need updated.

Purchased a Michael Kors crossbody purse as a gift. Wow what a mistake. I went in to return it before 30 days and with receipt in hand, and because I did not have the "tags" they RUDELY denied the return... this purse was NOT used unless putting your stuff in it and realizing it was way too small is USING they were physically digging in the corners trying desperately to find something wrong. That purse was in its original state.

I ordered a dress from Dillards online that I was supposed to wear on a friend's wedding. Dillards sent me an order and shipping confirmation. They provided a tracking number. However I found out 10 days later that the order was never shipped, because the item was not in stock. No one has ever notified me. They had no clue this happened and when I contacted them, they said "sorry, we will give you your money back". How can you run a business not knowing what's going on in your own warehouse and giving fake tracking numbers so customers that actually rely on you. Now I have no dress to wear to the wedding and I could have ordered something else if I wasn't lied to.

I bought a top and skirt in the dress department. The sales lady told me if I opened a new credit card with Dillard's I would get and additional 30% off the first purchase. Because I was spending about $175.00, I said sure. On my way home I realized there was no discount on the ticket. I called customer and they told to bring it in and they'd fix it. I went back and was told they would not discount the purchase because the merchandise I bought was not on sale. I was never told anything like this when I bought and got the new card.

On July 28, 2016 my 16-year-old granddaughter and I went school shopping at Dillard's in Monroe Louisiana. Upon entering the store I quickly noticed we were being followed around by an Asian male. Every department we entered, he came and stood directly in front of us watching our every move. He followed us until we made our purchases. Were it not for my very naive granddaughter I would not have spent a dime in that store! This is not the first time this has happened. And yes, we are ** who work hard and give back to our community. I would rather spend my hard earned dollars on Amazon!

Dillards Store, Northpark Mall, Dallas Texas - I have a nephew who was racially profiled and escorted out of the Dillards store here at this mall. He and some friends were there, he was trying on clothes and the security guard asked him if he was stealing. No, he was not stealing, he was trying on clothes. The store then called the police and was banned from this mall. All ** people do not steal, just like all ** people don't. I have called the store manager and Shannon and she has yet to call me back. I call the home office of Dillards and no one has returned my call. This type of behavior will not be tolerated by anyone. Civil rights were violated and I intend to press charges against this mall and store!

Dillard's, what a scam. This store lets you buy something and does not tell you about the 30 day return policy? 30 day return policy! What? This is so far from the norm at other Department stores that I feel like they are really trying to trick you and are being very dishonest. I know I will not shop there anymore because of this and I will tell everyone I know to do the same. They should put on the front of the receipt with a stamp in RED letters, "30 DAYS TO RETURN"! I bought a pair of Coach heels for a wedding and I could not wear them, the right shoe was the display and had been tried on and walked it and was stretched out. I had tried on the pink shoes and was happy with the size but I took the nude instead in the same size without trying them on. What a mess. Don't shop at Dillard's!!!

Beware when ordering a gift card from Dillards. I ordered a gift card online for a wedding gift, and my card was debited twice for the full amount. When I called to question this, I was told that one was a "preauthorization" and would drop off and be credited to my account in 3-5 days. That's 3-5 days that Dillards is holding my money. There is nothing in their web ordering site that mentions this. If I had known that this was their practice, I would have ordered a gift card from Amazon.com.

On Friday the 20th of May I walked into Dillard's in Monroe, LA to return an item that had never been worn before from the card that someone had stolen my information from. I explained to the girl that was working that my bank closed the account due to someone else stealing my identity. She stated that she could not give a refund but she could give me a store credit. I stared. I didn't want a store credit because I planned on not returning to that location to shop and it was only fair that I get a cash refund being that before the misuse of my card from someone else I'd purchased it from my check debit card. I even went as far as calling my bank and putting them on speaker phone speaking on my account stating the same thing I tried to explain to her in the first place. So with all the back and forth she finally went and asked her manager Crystal for assistance as what to do for me.

I purchased a Bare Minerals eyeliner from Dillard's at Volusia Mall. I do not use make-up every day, usually only around three times a week, and I had this product for about a month when I noticed that all the product was gone. This is a crayon type product that is used like an automatic pencil that allows you to twist out the lead as needed. On several occasions, the product broke off when I was using it so apparently it was not well designed to gently draw a line on eyelid skin.

Dillards: if you are going to sell "mother of bride" and other event-related apparel, you should check your return policy against that of your competitors. I bought a dress online from Dillards, along with two others from other stores. I left them hanging up to see them for a while in order to make a final decision. Meantime, I started shopping for another dress, and to my surprise, the dress I had purchased from Dillards was now $60 less than what I had paid. I called and asked if I could return the item, and was told that their policy is 30 days! I asked if they could offer a price reduction, and again was told "no." Seriously? I was able to return the other two items, purchased at Nordstrom and Macy's at the same time, with no trouble - as long as the tags were intact, which they were.

I went in today to purchase some clothing items for my son. I have a 14 year old trapped in an almost 6'3" body. I have a kid that likes dress shirts, slacks and suits. We shop in the men's section. I have never had a problem with this store before and have asked for and received help before. I was approached by two sales associates and told them we were just looking. A female sales associate yelled across the room asking if we needed help and then marched over halfway across the room. I felt like I was being escorted out. I went to the desk and paid for the items. I told her I would not be back. I found her to be quite condescending and overbearing. She just laughed and smiled. I will not step foot in a Dillard's again. I am not obligated to shop in this store or any store.

BUYER BEWARE: I'm 65-year-old man going on vacation. Purchased 2 pair of Levi Jeans. Tried on one pair, fit perfect and purchased another pair identical to first pair. Spent almost $200 cash with the store that day. Got to vacation spot, pulled tags and put on 2nd pair (those not tried on in store). The outside seams to legs were twisted around toward the front of the pants and looked horrible. As I only had these 2 new pants with me, I had to wear them. (No retail stores where I was.) When I returned back to Shreveport, LA, I immediately attempted to return the DEFECTIVE jeans (along with the cash receipt) for a nondefective pair. I was told I could not return them cause I wore them. Whatttt? Does your company resell defective merchandise??? I guess so.

Dillards in The Mall of GA has no customer service at all. I'm a retail manger therefore when I shop I expect certain service, especially in a retail location. I was interested in purchasing my boyfriend a few Polo items. Due to their lack of interest in helping me, I chose not to spend my money with them. This location just lost my business and the $400 I plans to spend.

I wish that I had read the reviews before shopping at Dillard's. I tried to return a pair of unworn boots. The soles were perfectly smooth. There was a small spot on the soles of both boots where someone tried them on carpet. Again, no scratches. If you ran your hand over them, you would not feel a thing. The 'shoe manager' refused to return them. He said they were 'not sellable.' I was shocked. They looked better than the shoes on the display. He said those had been tried on and that was why. He was unsympathetic and on a power trip. I never felt that a store wanted my money and not my business until then. He did not care about customer service or satisfaction but about keeping my money. I was floored.

Just prior to relocating from Atlanta to Florida, my car was broken into and my purse stolen with all my credit cards. I did not replace my Dillards card because I was about to move and didn't know if there was a Dillards nearby. Some time after moving to Florida, I visited a Dillards in a nearby town where the clerk asked if I had a credit card. I told her my purse had been stolen and she informed me that she could look it up and take care of me.