Costco Pharmacy Reviews

I just like to say that each day I learned the staffs at Costco locate at 10401 Research Blvd. Austin, TX 78759-5712 are RUDE & UNPROFESSIONAL. Maybe because they are making good sale (I just don't know). But, it cannot be an excuse. I just like to make my point and share online. But definitely taking my business to elsewhere I can be appreciate and enjoy my shopping there.

Customer service in Puyallup, WA Costco very bad. I was there on Sat 5:35 pm on Aug 6, 2016 the girl standing on entrance very, very rude. She don't deserve customer service job. I don't like to go this store again.

This is to describe an experience that I had with COSTCO, venture drive, Pleasant Hill Duluth, GA. Today I, my mom and 2.5 year old daughter went to COSTCO, with my husband's COSTCO membership card (I am not included as an account holder). A person at the entrance checked my card and let all of us in. We shopped for 2 hours on an extremely busy and hot Saturday morning, waited in the queue for our turn to pay, the cashier tells me that I cannot buy those items because I am not a member (until that moment I was completely unaware that I couldn't shop, because I have shopped at the same COSTO and used my husband's card).

This is the weirdest thing to me. Citi and Costco had ample time to do this right and completely failed. I wanted to pay my account with Amex and found out they closed it. The letters they send did for sure not reach me. Is now August, still don't have a card, sent message, chatted, called... I will never use this card in my life, I have better Visa cards that can be used. That is the only reason I still buy at Costco.

Don't order anything online. I placed an order back in June (it is now August). It has still not shipped. Every week I phone to see why and they tell me the vendor has it and it's shipping tomorrow. I will receive a confirmation email in 24 hours. Well nothing happens. A week later I phone back and am told the same thing, a week later... This is still ongoing. I wish I had never placed the order in the first place. Imagine living with no furniture for 3 months... I will NEVER use Costco online again!!!

I got a laptop from Costco in Nov 2015, in 6 months the laptop died down and as advised by COSTCO team I sent it to HP Service center for repair. HP checked and said that the laptop died down due to water damage in motherboard and it's not covered under warranty. I used the laptop till previous day night when it was working fine and first thing in the morning when I tried to switch it on the laptop was dead. There is no way water spilled into my laptop, it's not my fault and I am sure it's a faulty laptop but I am penalised since there is no way I could prove it to COSTCO or HP team.

I am an optometrist in the state of Houston, Texas. I have been practicing since 2002 and have my own practice but don't have an optical lab in my practice. So I decided to have my daughter's prescription filled at the Costco on Gessner Rd in Houston, Texas store #675. I prescribed my daughter the eyeglasses prescription myself. I am very particular about my daughter's prescription because she had 3 strabismus surgeries (misalignment surgery of the eyes) and she is only 4 years old! I am also very aware of the tolerance table ANSI Z80.1. For those who doesn't know what the ANSI table is, it is a table to see if your eyeglasses are done correctly and within tolerance limit that the prescription was written by your eye doctor.

Both Costco and Citi group **. We knew already Citi ** when it comes to customer service but never expected Costco to be this bad. Without our knowledge they stated that our membership is closed but we are able to use the card to enter Costco and make purchases. Citi is saying we called and complained for lost card and closed the AMex account though we used AMex for Costco purchase till last week of AMex availability for Costco purchases. Now Citi moved the balance to Citi card without issuing anywhere card saying we closed. We never closed the account. This raise serious concern on data compromise. How would I pay online without having an account/card. The representatives in Citi are idiots and do not understand basic knowledge. Very very very pathetic.

Yesterday 07/29/2016 I shopped at Costco in Warrenton, Oregon. I had 6 items which I placed on the conveyor for checkout. I paid and attempted to leave. At the exit I was told I had 1 unpaid item. Let's remember how things work at Costco. Costco controls your coming and going. Costco separates you from your cart until you pay. A Costco employee put an item in my cart without scanning it. This could be a mistake but I doubt it. As I was instructed I did my PERP walk back to counter 1 while an overhead public service announcement was made that I was to be met at checkout 1 with unscanned items.

Costco is the worst! You make us switch from Amex to Visa, and then make it impossible to link accounts to existing Citi accounts for AutoPay! I've spent over 90 minutes trying to get this resolved and am now on hold after getting misinformation from live chat representatives. Still not resolved! Possible discrimination? Ready to cancel Costco and other Citi accounts.

I am a very familiar face in Costco... I like to sample, shop and greet over the past 15 years since living in Sacramento. Today I spot a recliner that had an electric leg. I liked the ease and the cushion was very comfortable. When I decided to just enjoy the moment, I dozed off... I knew I would as many other customers I observed had found something comfortable to rest on. I was awoken by a quick speaking Costco girl. Her fast liner went like this... "maam are you alright? Someone was concerned if you were ok?" I said I am fine. "This chair is so comfortable." And then she ran off. I knew who played me because I refused to buy the vendor's internet packet. And the soft recliner with me on it was right smack dabbed in his view.

I have not shopped at COSTCO since June 20, the last day they accepted AmEx cards. I just read reviews about the terrible mix-up with their new Citi Visa and will probably be canceling my Costco membership when it comes due. How arrogant of Costco to feel that they can dictate which card and only which card their members can use. Hopefully, more members will complain and stop shopping at Costco until they change their policy and once again accept AmEx. MONEY TALKS! And there are many alternate places to shop and get good prices, i.e., Walmart. PLUS, I used to purchase a lot of my clothing at Costco, but the quality has become so poor that they should be embarrassed! I shall be using a "wait and see" attitude concerning AmEx and Costco!

I love Costco, except for the fact they sell faulty Samsung tvs. Samsung's 2012 recall only covered selected model numbers, thousands of people are complaining with Consumer Affairs with no resolution! Beware, your Samsung tv will start clicking and fail to turn on. I don't understand why Costco would continue to sell Samsung!? I bought a 60 inch and spent a lot of money and I expected my tv to last longer than 4 years.

We have been a member of Costco since 2008 and have always used our American Express credit card. Knowing Costco changed over to Visa we figured there were items that Costco had always provided us that we would continue to purchase... and no more... and that includes gasoline. I went online to order my new Costco Anywhere Visa card and it was approved and am now waiting for the card to arrive. I received an email saying there were transactions on this new card (which we have not received) that may have not been approved.

I always shop at Costco in Springfield, VA because it's closer to my job and I like how friendly the cashiers are but I don't know what's wrong with the customer service people. Seriously they are soo rude and whenever you need to ask something they just ignore you or give you a short answer that doesn't really help. The only nice person is the middle eastern guy. I wish I knew his name.

I was very sick, couldn't even work for couple of days because of bad diarrhea. I found I ate one of cup with lots of white balls while I was watching movie and I have other cup with lots of white plastic looking balls not even opened. I called Costco first and they said manufacture people will call me. And I got a phone call day after. They ask "So, you are not sick anymore?" It was ok question... Also she want me to send it to them to find it out what it is. But I was smart enough ask my lawyer what should I do since they don't respond my email after all. I bet they will never concern my or your health after all. Now I'm going to let LAB find out what and how much it's in it made me sick for awhile. I hope people aware of this specially, it's known for good health. I'm sure many parent like me recommend this to kids as well. Kirkland - 'Grape Fruit' not recommend!

I recently was forcefully transitioned to using the Citibank Costco card. A day before the transition, I went in and paid my balance in full to avoid any charges/late payment fees and 29% interest charges. Then in my first payment cycle with Citi, I was presented a $7000 bill, with no statements to support it. When I called, I was "assured" that there was no way to get statements without a 7-14 day wait but I need not worry about paying it until I have statements as there would be no interest or late charges until I was assured of the transactions. Now I see a $80 interest charge and on inquiring, I was told that there was "no way" around interest charges I have incurred, as I did not pay on time. I "still" haven't received the transaction statements, but was forced to pay to the full amount including charges or else they would go after my credit and make my life miserable is what I was told. Really, this is Costco + Citi = Rape the customer!

American Express was fantastic, we never had any problems with AmEx. Citi has always had horrible customer service. Costco partnering with Citi is a clear indication that their commitment to customer service has dropped considerably.

I have been a regular Costco customer for years now and have been a platinum business customer few years ago and I was appalled by the treatment at the checkout by the cashier ** on Sunday July 17 between 12:30pm - 1:00pm at the store: 1570 Dundas ST E, Mississauga, ON L4X 1L4. When asked for my membership card I provided my card to her and when trying to pay she asked me if this is my picture on the back of the card so I said yes and she sarcastically replied "All you people look alike and shouldn't come to Costco since it's not halal." I couldn't believe what I heard. Another customer in line who heard it had a blank stare on his face as well. Tried to speak with the manager who was on duty (cannot recall her name) refused to listen to me or even give me a chance to speak. As soon as the manager came over, ** made up some bogus story and told the manager and the manager left with my account info and said ok.

I placed an order for a TV on 7/6 and received an email from CEVA that it would be delivered on 7/14. On 7/13, I received a call from CEVA that it was delayed and would be delivered between 4pm and 8pm on 7/15. I went home early to receive the delivery and it never came. CEVA did not contact me to let me know that it wasn't coming. I contacted CEVA on 7/16 and was told that the earliest that they could deliver now is 7/20. This is terrible customer service and COSTCO should not use a company that acts in this manner.

We have been COSTCO members over a decade in NC. In that time, we never had one problem with American Express and the company was on top of fraudulent purchases alerts. With COSTCO's new agreement with CITI, the headaches have begun. We were supposed to get our new statement Monday. It's now Saturday. In 15 or more years, we have had to pay interest on one account for one month on a Mastercard with CITI bank. The fault was with CITI bank due to their inefficiency with their accounts posting system, and due to a language barrier (India?) We just paid the interest and put the card in the shredder. One Amex and one Visa. That's all we needed until COSTCO changed that. We do all banking on-line and get all monthly statements electronically. CITI bank is yet to start billing electronically for COSTCO purchases - at least for us.

I tried to buy a laptop from Costco website. Put the order and after a day they cancelled the order and claimed that they could not verify my address. After spending an hour talking to customer service they said they could not verify the billing address with my bank. Called my bank. They told me they have authorized the transaction!!! Anyway I tried again with another credit card. Same story. This time Costco said they canceled the order as they could not confirm shipping address. The irony part is that the shipping address was the same as billing address and also my membership address!!! Called them again. They told me they put a note on the order to make sure that the addresses are confirmed. Put the order again and guess what - cancelled again with the same story. I will not even bother to call them again. They have horrible online system. Never try buy anything online from Costco again.

When you complain or file a lawsuit, Costco automatically revokes your membership.

TAX SCAM - Charging you more sales taxes than should. I was attempting to purchase a sale item - prices at 1,299 (discounted 400). I noticed that Costco Charges a tax on the prediscounted amount. Alabama tax code with dept of revenue does states that manufacturer coupons the amount of tax will be the prediscounted amount supposedly different from called "in store" coupon where tax is on the discounted amount. Yet nowhere on the advertisement is anything about manufacturer discount.

We were told two weeks delivery time. We were stood up four times in five weeks. Each time we moved furniture, removed doors, took days off work etc., to accommodate them. We were told each time by Costco we'd be adequately compensated. Today we're insulted with the offer of $100.

Recently took new prescription to Costco pharmacy. Had originally been using CVS for this script. Thought Costco might be cheaper based on their promotions. Cost of prescription - $62.92. Thought this to be quite high, decided to refuse the filled prescription, got the prescription back and took it back to CVS. Cost of prescription at CVS - $44.88! What a disappointment.

Just spend over 45 minutes waiting forever to question Citi about my account. When I finally had enough I cancelled it. What a fiasco and a bad move by Costco getting rid of a reputable company called American Express. I am rethinking all things Costco.

We still can't use our Citi credit cards even though they were issued to us a while back, except of course when it came to taking a refund and then it worked fine. Many calls to Citi with a different excuse each time after long wait times on calls as well as being disconnected. On several occasions, that have told us it was fixed and the cards should work, but did not. Now, they say they can't find us in their system even when we give them the number on their card. They now say they need our AMEX card number to locate our account! Seriously?

Costco made a huge mistake when they dumped amex and took on Citibank. Here is what happened to me: received card on deadline, went to use it... wrong member number. Ordered new one with Citibank blaming Costco. New card came but noticed it was not a business card like old one and no matching card for my wife. Faced the terrific waits and called again. Denied I ever had business account. Went up to local store and they could not find it and told me never had one. I pulled out my expired card and they magically found account. Local store called CITI and was told new card would be sent out by last Friday. Went across town to office to get cards. No cards. But got two letters from Citibank welcoming my wife and me to the new card. Was addressed properly to my office.

I've been a member of Costco for a very, very long time. I reside in Blaine, WA and on Tue 28 June 2016, 10:15am, I had my annual eye exam scheduled. Due to the long distance I live from Bellingham, I had to depart home, early to arrive on time. The approach to Costco was blocked off and I was required to turn around and find another way to get there. In doing so I was late for my appointment, by 5 minutes or so. The women in the office informed me of my tardiness and told me to reschedule, that I couldn't see the doctor and she did not have any patients at this time. I was also told of a eye doctor in Walmart, across the street. I did my shopping and returned home, very unhappy and scheduled an eye exam with Walmart.

Placed an online order 3 weeks ago. They will not refund my money and did not receive item - was never sent by ups. Had to turn them in to the bbb, they cant even get anywhere with their customer service.

I questioned Costco about the good- judgement-free decision to drop AMX- and create the Visa-citi disaster Costco must have longed for- alienate its customers and up up up Costco's financial carnage. Maybe they should try taking all cards - no can do. So let's watch as Costco begins to close a few stores. I have been a member since it was Price club. Now I am checking out Sam's Club free memberships to Costco member by 7-4-16- where AMX is working with Sam's Club now.

Called Citibank regarding Costco new card. Citibank bank says 10 million cards are screwed up, it is just a mess. Costco did not plan well, says Citibank. Citibank says it will be months before the system works. My question is, was Costco asleep?

Very bad shopping experience at Costco wholesale, Frisco, TX. This is regarding a complaint about a person named ARTHUR who stand at entry in Costco. After I have finished my purchase, I had billed for the list of things I bought and came out of exit. Then I remembered the photo that I was planned to pickup at the place right next to entry way. Without giving any explanation, a guy named ARTHUR pulled the cart and placed in a corner in a rude manner and then he said "leave the cart here". I didn't understand the reason why someone would do that to me. Also why should I leave the cart to someone in Costco for the things that I have already paid for.

We've been Costco customers for over 10 years, today is being the first time I feel disappointed. We have 3 stores within 25 miles. Usually, I go to the Vacaville, CA store when I am visiting my Doctor nearby. I've noticed that prices in that store are slightly cheaper than the Fairfield store, which is 15 miles away, but it has never be a cause for concern. Today, I found a cedar raised bed for a herb garden. I took a picture of the item and text it to my husband. It was $99.97, and I thought it was a great price. It is a heavy item so I looked for someone to help me to carry the item to no avail. I was getting tired, and I told my husband for him to go to the Fairfield, CA store, which is closer to us. To our surprise the same item cost him $179.99. That is an $80.00 difference between two stores that are only 15 miles away!

Last December 2015 there was a small COSTCO KIOSK inside the mall. I signed up for a Costco Gold Star membership at DEL AMO mall in Los Angeles, California. A girl name Tanya facilitated the application and collected 55USD as the membership fee, then on advised me to redeem the card at any Costco warehouse a day after. The kiosk looked legit as there were several people who applied and was assisted that day. Six months later - I decided to redeem my card at COSTCO BROOKLYN, NY. With me is my receipt which the girl told me to present in case I want to get my card at any Costco store. I lined up for at least an hour at their customer service aisle only to be told that my name is not popping up from the system. So many questionings happened.

I did have membership before and found out the package in Costco is so big for our family of 3 so I did not want the membership anymore. I used Costco gift card when I need to buy something from there. But each time for sure when you go to the counter to request a temporary membership number, they will give you a hard lesson, they will make some threaten word. Yesterday I went there, they threatened that my $500 gift card can only be used this time and the left cash will be returned to me and it is a new policy etc. I will try not to shop at Costco anymore, they just try to earn membership fee!!!

I had very bad experience in Salem, Oregon Costco this afternoon at around 5 PM on 06/18/2016. She had thrown the Chicken packet I had purchased. And she yelled at me for not putting the chicken (two - already in the bag) in the in the plastic bag. I didn't realize that was mandatory. Nobody ever told me to put in plastic bag before. I have never got yelled like this in my life. And this Cashier Name Bobbie OP#** had showed her attitude repeatedly in the past. I would take this seriously, and will see if she does again before I take any legal action, if it is discrimination/racism since I am not being **. I would warn Costco for being law sued for discrimination/racism. I have felt very bad and hurt my feeling.

I am very unhappy to find out that my new CitiBank Visa Credit Card carries the RFID symbol. What does this mean? It's an indicator that this card is capable of transmitting your card's data 24/7. All it takes is some creep, with the right equipment, to copy your card's data and cause you credit problems for years to come. I'm not fond of anything that is actively transmitting my info and I think it's unfair that I must buy or provide a protective sleeve or "special" wallet to prevent the capture of my data. Out of my many credit cards, this is the only one I have that has this "feature" which I don't want. Since this is the only method of payment by credit card that Costco accepts, I feel that Costco should offer other avenues of credit card payment.

Today, stores with shopping carts, give the customer the option to clean carts with sanitizing wipes upon entering the store. Costco does not. It would be more hygienic for customers, especially those with children, to be able to clean the shopping carts.

I would like to bring attention to an encounter I was faced with while at the Bayers Lake Costco in Halifax, NS. I was sent a prepaid Costco general membership from a family member. The process of activating the card was unpleasant and very abnormal for Costco, as I usually have nothing but glowing things to say about the business. I have shopped at Costco many times while with family members with no problems. Yesterday, at the customer service desk, I was placed in a very uncomfortable situation. I am from Calgary, AB and that is the address on my license and all identification. While attending school this summer at a local university, I am residing in Halifax for the next two months. I suppose that is where my problem arises.

My rating would have been much higher but this store does not live up to the standards of customer service. We were in there about 11 AM on 6/8/16 checking out and the two men at the cash register were rude and not caring. This store did not have anyone unpacking the cart nor packing the cart. Other stores we frequent is in Sarasota FL and Knoxville,TN and both stores the representatives are friendly and very helpful. They unpack and pack the cart without us even asking. In addition the W Springfield store had a manager(?) near the registers barking out orders to the employees when they can take their break etc. Very unprofessional. Doubt we will go back there.

Attendants pull nozzle out on gas tank spilling gas on my car more often than not. If they were a little more careful and concerned they would be able to prevent the gas spills on my 55,000 auto. Actually found a quick Ck close by that is the same price or lower than cost and they are careful when fueling my vehicle. It's a shame b/c I really enjoy shopping inside Costco. This incident made me realize I get 5% back with my BJs perk elite card as opposed to 4% at Costco (2% membership & 2% cc). Will start giving BJs more attention.

Hidden in a large multi-page letter is the fact that the new Citi Visa interest is compounded daily on any charges made. So, if you charge an item, there is no grace period. I think it's no accident that it is buried and they are counting on it not being noticeable. The only way it would be seen is if you only made only one purchase within a billing period. I sent an e-mail to Costco and received a reply that I needed to call the credit card company. Costco dropped Amex who allowed the customer to pay the bill in full by the due date and it is interest free, not so with the new card. I also questioned a particular dog medicine is priced higher than I can buy it online and gave the the sites. They replied that I needed to talk to the local manager of the pharmacy. When I questioned this, I was told they do not price match.

For my use this new Costco/CitiBank Visa card is terrible. Any card that claims to be an "anywhere" card and charges a rip-off 3% foreign exchange fee is being deceitful and dishonest. Primarily, in this transfer I am going to experience a credit score drop! The credit limit on this card is $6,800 less than on my Costco/AMEX card which it replaces. It will change my ratio of credit available to credit utilized thus lowering my credit score. Watch out and complain if this happens to you.

I have three dogs, two Belgian Shepherds and one Bichon. I've been using Kirkland dry lamb and rice dry dog food for over 15 years and never had a problem with Costco dog and cat food. I've been a Costco member for 30 years since 1986 and I wish every store functioned the way Costco does. I'm not an employee... Just a customer.

I am tired of experiencing horrendous service at Costco and after my wife's experience today will never return. My wife goes today on her day off with the membership card which is in my name and after going around the store and getting her things, she is denied the purchase because I am not present. The supervisor made no attempt to contact me. I pay this company to shop there which does not make sense since two people can use the membership. Park a mile away, have a hard time finding fruits from the USA, limited selection, wait forever to check out, and then another line to make sure I didn't steal the groceries. Buy more than you need. Lots of old stuff close or out of code and you do not save any money. I hate this place. From now on, I only shop at Publix and occasionally at Walmart. Costco sucks and I will never shop there again.

I have a 15 month old grandson who can only have Kirkland baby formula. We went through almost every formula you can buy plus some formulas that are prescribed by a doctor. Around the beginning of May 2016 I went to Costco to buy his formula and it was gone. Costco had stopped ordering the formula, and they didn't tell their employees or the customers why so it has been a few weeks. We have now bought 6 cans of other formulas at stores because my grandson can't drink any of them. Thank you Costco for not warning us so we could stock up on formula until you bring back your Kirkland formula. You really disappointed me Costco. I will never trust you again to keep a product in your store.

I purchased 2 cases of Gatorade. When I returned to the store to redeem/turn in the bottles, the machine rejected them. When I went to customer service, I was told that they DO NOT redeem the 5 cents per bottle I paid when I purchased this product. I was INCENSED. Even though they sell the product, collect the nickel, customers CANNOT redeem their bottles. There MUST be something illegal about this! PLEASE HELP ME! I only drink bottled water and Gatorade in particular for nightly muscle spasm.

Purchased a $2000 watch and was dissatisfied. Went to return item and was told no refund allowed as per the Regional Manager. Was humiliated in front of other customers at the Return Desk. According to them, I have history too many returns. Have been a member for 20 years. Unbelievable! Talk about corporate greed at its best. Shame on Costco.

Don't buy from Costco. I have had one problem after another with my aids from the beginning. There is no customer service. The only customer support service has been from the rep. I have had aids since I was 29 and I'm 54 now. I have never had others break down - ever. These do every other month. Save yourself the anxiety, frustration, time and tears, and buy them from a reputable place with customer service.

I went to get some few things at Costco in Concordville, Pa; once done I went straight to be checked out of one of the lanes. An employee named (Dennis **) asked me rudely if the products on the table was mine. I replied nicely and gave my Costco card. What pissed me off was he just THREW my avocado and other things on my cart and on the table in front of me! Seriously? Are you that stupid and rude?! Costco, you should employ friendly and approachable employees because they represent YOU!

When you walk into Costco, you have no idea where anything is and neither do the employees, that is if you can find one. When I asked an employee why aisles were not labeled she stated, "We can't do that because we move things around every day." Yes, but they never move the jewelry, electronics, and higher priced items. All the impulse items are right in front where you have to walk by them to get what you are looking for. It's the coffee and toilet paper, etc that is moved around every day. The hotdogs are horrible. Sam's, on the other hand labels each aisle so you can find what you need, and the hotdogs are fantastic. Prices are the same. I have cost compared. Costco is a racket.

There are long lines when checking out at Costco. While the line generally moves rapidly, the last couple of times it was terrible. When I finally got to the head of the line and started to check out, the representative asked me if I want to make a contribution to a hospital (that charges outrageous rates) and when I refused to acknowledge his request for a personal contribution he refused to check me out. Only after raising my voice and telling him he was holding up all the people in line, loud enough so they could all hear me even at the end of the line, did he relent and finally check me out.

In Feb I purchased what I thought was a mattress set from Spring Air in the Costco store in Phoenix. 4 weeks later I receive a King mattress, no foundation. I wasn’t informed that in order to get both I should have purchased a set. That could have been miscommunication on either my end or the sales rep's end. Anyway, I contacted the vendor and they made me aware that I should have purchased a set so I was told to go into Costco and return the product and reorder a new “set” and I ordered the Cal King instead. I kept the mattress as they were going to pick that up when they delivered the new “set”. I did that on March 19th. A few weeks later I contacted the vendor to check on the status and they stated that as of April 4, Costco had not let them know the new order had been place. I contacted Costco and they worked it out.

This is the second time in about two years that Costco has terrorized me, a totally disabled Marine Corps veteran and my wife and our children with their outright organized crime tactics. This time it is about a homeowner's insurance claim we had to file after we got an email from police while we were on vacation in South America, about an intruder who had broken into our home and died there causing a huge toxic bacteria mess including deadly MRSA flesh-eating bacteria and other contaminations from his body that actually exploded after he laid there dead for several days with the heat turned on high and all windows closed which made the bacteria much worse.

Your shipping company JB HUNT is reviving a F grade. My parents ordered a washer and dryer unit online and it was supposed to be delivered last Monday. JB Hunt told my elderly father that they tried to deliver the units, no one was home so they left a notice on the door. This was a boldface lie. Our driveway is in a rural area and is at least .2 of a mile long. You can't drive up to our house without us knowing. They said they called - another lie. They rescheduled for Thursday and then again NO washer and dryer! They rescheduled then yet again for today and guess what? NO washer and dryer. My parents don't need to be lugging around laundry back and forth to the laundromat at their age. This is unacceptable. They need to be compensated. This is unlike the Costco warehouse customer service we are accustomed to.

I went to Costco to buy 2 microwaves. Use both into 3 weeks no longer worked. Back to very friendly Costco. I changed two new again, the same problem. Waste time making line for 1 hour-1/2. I receive bad attitude by the employee! Ridiculous, his respond was spoiled, and brutal. After all who needs panasonic or Costco. Employees do not have good training staff. Need to educate these unruly elements. The microwave is Panasonic No: NN-SA6515 Csid: ABH serial N 6B26021771.

Costco canceled two computer orders saying it was unable to validate information. I called Support the next day and they said the order was fine and the information provided looked okay.

I been a Costco member for 11 years. I have bought many items and they have both my business and home addresses. I recently placed an order online that was canceled because they could not verify my address. So I called and they said I needed to place the order again. They also said they could not re-instate to order. They offered to wait on the phone while I placed the order and that they would file a form with the new order that would prevent it being cancelled. So I placed the order, they filed the form and guess what happen? It got cancelled, again! Apparently Costco's Loss Prevention has been running rampant cancelling orders left and right. While their primary job is loss prevention they are causing customer loss and doing serious harm to the company. Costco needs to fix this problem by firing their Loss Prevention team.

I was at the pharmacy yesterday. Waited in line for about 10 minutes to give the prescription in. The lady told me they only had 12 tablets available so I agreed to just take those. Was given a piece of paper to pick the medicine after 40 minutes. Went and shopped for a while and came back to the pharmacy. They said I was early so to wait for 15 minutes. After 15 minutes it still wasn't ready so waited again. After another 15 minutes still waiting. I asked again and was told it will be ready soon. Had been waiting to pick a prescription for over an hour. Finally asked for my prescription back and left. How long does it really take to fill up a prescription in a pharmacy. Very disappointing service.

Be aware that the pharmacy on Sat closes for a full hour between 1:30 pm and 2:30 pm, although the sign clearly states it will be closed for only 1/2 hour. I waited, along with at least twenty other people to both drop off or pick up a prescription. Really inconvenient service.

Did you know that Costco charges its employees to withhold child support from its employees? Shocked? Yes, so was I. In order to withhold $180, they charge $2 for each instance. No other employer has done that in my memory. While this may seem like a small amount, bear in mind that your salary is already diminished by a forced withholding. It took years for the soles of my feet to stop tingling from being made to push rows of carts without a mechanical cart pusher. Thousands of carts without a mechanical pusher.

SERIOUSLY? Yes, COSTCO is cheap. And I am sure they pay their web developers nothing. Perhaps this explains why the COSTCO website is a TOTAL PIECE OF **. Come on, we pay $50/year for membership. At least give us a website that is better than the worst you could find in 1996.

I used Costco Online for the first time to make a purchase. I'm so dissatisfied with the experience! Costco needs to come up about three levels just to achieve the one star rating that I had to give them on this site. My purchase was delivered by UPS. The driver did a quick light knock at the door, and by the time I opened the door (literally seconds later) the truck was pulling away from the curb. If I had the opportunity to inspect the delivery with the driver, I would have been able to determine it was the wrong item and sent it back. Regardless, I lugged the 115 lb (approximate weight) wrongly delivered package off the front step and into the house to a spot where I could open it. Of course, it was not even close to what I had ordered in size and weight. The item I ordered is much smaller and weighs much less.

So I just left this Costco with my blood pressure super high! I have been a Costco member since I first began my teaching career 18 years ago. I really haven't had any major problems there until today. Check this out. I just finished shopping with my son and as I was packing the car I realized just how badly I needed to use the ladies room. My son told me to just go and ask the guys at the door and they'll let you in, "It's Costco mom, after all." So I walk up to DON, the tall African-American guy, at the door and basically begged him to use the ladies room.

The local Costco stores used to have delicious, frozen, pre-prepared salmon, but they changed brands a while back and the new brand isn't good at all. They used to have Morey brand which we really liked a lot. Now they have Copper River which isn't very good. I quit getting it after trying it once, but just recently bought some again, and have the same reaction. It just isn't worth buying. Please, Costcos in the areas around Arvada and Westminster, Colorado go back to the good brand again.

We went there to buy membership, for two people for Joint Accounts. Costco's employee treated us like a criminal after they found out that we had account with Costco in the past! Costco Manager at Victorville Location CA, basically refused selling us their membership. They clearly discriminates no matter what. We had paid Account with Costco in the past - had respected their rules as we shop once in a while.

Last month I ordered a Television to be delivered by Costco. They gave me a window from 9 to 1 pm. I had to waste a day sitting but around noon I get a call from their delivery person saying he will be late and arrive 1:30. Now it's 2:15 and still not here and I have to fly out of town. I called for a credit and around 2:30 as I'm leaving the delivery driver calls and says he will be here in half an hour. Too late. I credited and had to leave for a month. Now I purchased again and today it was due between 9 and 1 pm and just got a call that he "hopes" to be here by 4:30. Same guy too. As bad as that is, like last month, I bet he will be here 5 or 6 pm but regardless they have wasted two full days of my time. Last time I requested delivery 4 days after the purchase and this time 9 days after so it doesn't matter when the appointment is made. They don't care about their customers time wasted.

I have been shopping at this Costco for years and overall have had good experience until yesterday. I called the store to verify information I was told when I was at the store earlier. Some young-sounding dude answered who was not courteous nor polite. I know most everyone in the customer service counter since this is the store I frequent. Except for this Dude who I know is new. I was not happy with how he handled my call. I later called again and asked for a supervisor and gave him feedback.

I was shopping in the Puyallup location with my 13-year-old son. The cashier Bonnie ** decided to insult my 13-year-old son. While in the checkout line she pulled his arm and said "you are so skinny, you need to eat some food", in front of other customers. My son's eyes started filling up with tears. Even seeing this she wouldn't stop, instead, she proceeded to tell him to eat lots of junk food. My son cried his eyes out on the drive home and started an eating frenzy when we got home. Now he wants to cover up his body because of what this woman said. I called the store and asked for the manager but he was too busy to return my call. For an employee to do this to a child is disgraceful, and the fact that the store manager doesn't care sums up the Puyallup store - rude, insulting employees.

Today, I went to Costco located in Marietta, GA. close to Cumberland mall. Last 4 years me and my roommate been shopping at this place every week basically. We spend thousands of dollars at that place, and everybody knows us over there. We been sharing one Costco card for last 4 years, and today Manager come and told me that I cannot do it anymore. I was already about to pay he said "NO. Leave everything here and buy a new membership." I could not believe it. He did not even try to explain to me or to listen to me. I never saw something like this. He was about 40 years old man, with beard. I could not understand him very well - probably he had some accent. I wish I ask for general manager but I guess it's too late now.

I went to a Costco wholesale store at Katy Freeway #680, 1150 Bunker Hill Road, Houston TX 77055 this afternoon at around 4:40pm. I bought 2 packs of apples and 7 packs of water. When I was at the cashier, I took my time and explained to the cashier (**) that I need there was 2 orders. The apple order was on my personal credit card. The water order was on my business credit card. I want ** to charge the apple order to my personal credit card first.

I'd like to know why Costco continues to sell air purifiers and vacuums you can't get replacement filters for locally. I bought a Shark vacuum and an Allergy Pro Air Purifier. Both require online purchasing with insane shipping costs.

Today March 13, 2016 at around 11:45 am. A cashier named Kassie opened a lane and we were the first customers into her lane. Kassie never greeted us, instead Kassie turned around to the lane behind her and told two sets of white customers to come cut in line in front of us. She told them that they go first before me. We went into the lane they left. The customers asked her if she's gonna get into trouble for doing that and Kassie turned around and looked at us and told the customers no she will not be getting into any trouble. I asked our cashier for her name. We went to customer service and before we left Costco's we verbally told 4 employees the entire problem and also put the complaint in writing for the assistant manager. We were racially discriminated against because of our race which is African American by cashier/Employees Kassie and possibly others involved.

I have been a Costco customer since this store opened in Coralville and have had pretty good customer service, but today was very surprising. Apparently, they have started a new policy of harassing customers at the checkout to upgrade their memberships to the executive membership. Thomas ** (the smug clerk) refused to start scanning my items until a supervisor could be summoned to explain the merits of the Executive membership to me (which I was fully aware of but did not want). Even after I told them both no, they were still very pushy. This was all extremely upsetting and really soured my experience with Costco.

Stopped for gas this morning at our local Costco fuel station on the way to drop off my kindergartner. He had an orange peel he wanted to put in the garbage can. Wants to do it all himself now, if you have kids you will know this stage well. I've never let him out of the car while I'm just fueling but it was early and the station was not busy. Which is apparently why we easily caught the attention of "Hal". When my boy was going to help me pump the gas Hal started yelling "That's not allowed!". Scared my son back into the car anyway. Hal said only licensed drivers are allowed to pump gas and it says that right on the pump handle??? I investigated the pump handle, and the pump and everywhere else anything was written in my immediate area and couldn't find anything to this effect.

I recently picked up a package of Wild Ahi Tuna at the Costco in St. Peters, Mo. I have previously purchased tuna at this store at least 8 times. Previous tuna has been thick and dark red. It was delicious. The package I purchased this time was lighter in color and a thinner piece. I was truly disappointed. Tuna had no flavor and no density. I am sad to say I couldn't eat it. Please go back to your old source for this product. This is my first time writing a review.

Our Samsung TV started malfunctioning after about a year and half. Calling Costco has been a joke. Four calls to get a service person to come out and look at TV. Then a return visit to replace parts. TV still malfunctioning. Another call to Costco and a promise of a return call in two days; that was three days ago.

I needed customer service help an employee of mine check out. Costco's check verifier was not working (not my problem). Instead of coming up with a solution they kept repeating the same thing over and over. Clearly not trying to solve the problem. Either they were senile and couldn't remember what they said 30 seconds before or considered me stupid (I have 2 diverse college degrees).

Did not receive our 2% reward check last year. I went into Costco twice and was promised both times that we would see a check within 3 weeks. It's now 3 months later and still no check. Next, I tried to find a way to resolve this via our account online -- no luck. Then it hit me -- customer service -- aren't they the guys who will fix anything -- the 'customer is always right' place? I emailed customer service. Now, the store employees all appeared to be competent, polite, and helpful, but this would not be the case with online customer service. The first bot (Medora **) who emailed me did not even acknowledge the problem, let alone apologize for it. She just listed all the ways a person could get help, as if I'd asked for contact methods, as though I hadn't mentioned my problem in great detail as well as my attempts to reconcile it.

I saw a sign above a Nikon DSLR, which said it was on sale for $1099.99. I asked the box boy working in electronics if he could verify this since I had been looking at it the week before and it was selling for $1449.99. The box boy went away and when he came back said that it was mistagged and it WAS still $1449.99. So I asked him if I should get it for the price I saw since the product price was misrepresented. He scoffed at that and said I could try, but that it's very dishonest of me since I saw the price last week was higher. He was very rude, dismissive, and disrespectful, so I walked away.

I ordered a Vizio 70" tv from Costco on their website and seems to me they have a ridiculously shady practice. I ordered it 5 times 5 days consecutively. First 4 orders were cancelled. I called customer service each time it was cancelled and they just told me to put it in again. On my 5th order, it miraculously went through. And "COINCIDENTALLY", the price of the tv was more expensive than my last 4 orders. Ordered on 1/25/2016, it got cancelled. $2,489.99. 2nd Order on 1/26/2016, it got cancelled, $2,489.99. 3rd Order on 1/27/2016, it got cancelled, $2,489.99. 4th Order on 1/28/2016, it got cancelled, $2,489.99. 5th Order on 1/29/2016, it went through, $2,639.99. Are you kidding me?

Just recently, Costco started selling Organic Foster Farms chicken. Everybody knows that Foster Farm was responsible for numerous outbreaks of Salmonella Heidelberg, killing several people. The butchers told me that they have no control over the brand of chicken that corporate orders in and they also disliked the packaging of Organic Foster Farm chicken because the packaging breaks open and raw chicken juice contaminates the packaging and displays. Beware!!!

I was a member for over three years, before I even met my now ex-husband. When we were engaged, I added him onto my membership but remained the primary account holder. When I separated from him, I went into the store and removed him from my account. Then, the next time I tried to use my membership, it was no longer valid. I found out that customer service had allowed him to steal my membership after he lied to them. I went online and contacted customer service with my complaint. They claimed someone would call but no one ever did and when I asked for an update, they gave me a short response that basically said they would do nothing. I will not buy a membership again if it is so easy for someone to steal it.

Costco.com's order confirmation email states: "The estimated delivery time will be approximately 2 to 3 weeks from the time of order." The two key words in this sentence are "estimated" and "approximately", which should read "optimistically". A brief history of my sad experience with purchasing a large kitchen appliance from Costco.com is as follows:

This happened on Sunday Jan. 24 at Costco in Concord, CA. I came to get refund for a defective product I bought a week or so ago (I had spoken about that product on the phone with their dept manager Marci). I had a busy day and made it to the store about 30 min before they close at 6 pm. Customer returns counter is close to the exit, and people with loaded carts move right past it. There were also empty carts near the exit blocking customers' way to the counter. When one of the Costco customer reps called "Next," I maneuvered between those empty carts, came to his window and started talking to him.

I went to the Costco in San Bernardino for the first time since I have family that lives there. I had a question on pricing on one of their TVs. I asked for a manager. It took 20 min for a manager to finally get there. When he got there we asked about the pricing on the TV. After going back and forth and checking prices it turned out the pricing was wrong. It was their mistake yet they would not honor it. He said to take it up with corporate office. He was so rude and unprofessional, he was eating on the sales floor while speaking to us. I was still speaking to him and he walked away. I don't think Costco really cares about their customers. It seems like their service level has gotten worse and worse. I will not renew my membership.

Today 1/15/16 I decided to pick up a few items at the Costco location in Foster City, Ca. I finished my shopping and checked out at the register and headed out the store. An employee at the exit door checked my receipt and then asked me to open my computer bag to see if I had stolen anything. I said, "No, and why ask me and not anyone else in the line?" She said she needed to check my computer bag. I said no again and this is so rude and embarrassing and it's harassment. I said, "I'm not a thief and you're treating me like one and I'm the only black guy in the line. Why aren't you asking any other men or women with purses to check their bags or the people who have backpacks?" I also stated that I have been a member for over twenty plus years, I shop at Costco once a week and I pay $120.00 per year for my membership to be treated like a criminal.

My Acer All in One Computer failed 2 months out of factory warranty. I remembered the Costco extended warranty. After talking with the Concierge people, they sent me a box and packing material to send my unit in. I packed this unit meticulously wrapping with several layers of supplied bubble wrap along with additional packing that I supplied myself to ensure that this unit would make it to Costco in one piece. Per the Concierge people, the box arrived without a mark or dent. The Costco rep, Austin, called me to assure me that my unit arrived and was going through initial diagnostics. I thought wow, Costco's a class act outfit.

Bought a brand new laptop in July. Been having problems with it. Going very slow since the beginning. Multiple calls and hours spent with their concierge service was a joke. After hours of troubleshooting each time, they said it was a virus and reset it to factory settings but it starts again immediately. Spoke with Manager Aaron ** who said his VP denied my request for an exchange of a different computer because it was over 90 days. When we told concierge it wasn't working during the 90 days, they said it happens often and the computer is fine. AFTER YEARS OF BEING LOYAL, YOUR CUSTOMER SERVICE IS HORRIBLE.

Will NEVER shop here again and I have never thought so poorly of a company as far as the checkout process! I was given a $50 gift card for Christmas from my sons who used all their $$ (I feel awful for them). Went in was NOT impressed with their pieces at all!! Walmart has BETTER prices for same items! Took 2 hours to wander store as they didn't carry ANY of the items I needed or was looking for. Their hair and makeup section SUCKED! NOTHING to buy there! Sampled stuff but the people giving out samples TRY to guilt & pressure everyone into buying what they give out as far as samples! So unprofessional! A sample should be a SAMPLE! Finally found 8 items worth $40 so went to checkout... So UNIMPRESSED that they didn't offer to Bag or box all my items! I'm currently handicapped so a box Should have been offered! I'm so pissed that my boys used all their HARD EARNED money for this RUDE place.

I usually drive my mother around for grocery shopping and Costco is our first stop. I arrived at the Costco parking lot and let my mother out in front the entrance and went to find some parking space. My mother is the one that has a full membership and I don't. After I parked my car, I went inside. There were two employees at the front door- a young nice woman and an older blonde woman. The younger woman - let's just call her Cassy - asked me if I had a membership. I said "No, but my mother has it and she already walked in when I went to find a parking spot". This true phrase works every time and lets me get in like that. Cassy smiled and said "Okay" and I walked inside. The older rude blonde, being the ** that she is (sorry for my language), calls out to me "Hello Hello Hello" and tries to make a big scene. I ignored her because she was pissing me off, and just kept on walking.

I went shopping at Costco and I park in the parking lot not realizing there was a steep incline where I was parked. A cart rolled down and hit my truck. I talked to the manager at Costco. Was told he was going to look into it. I received a phone call from a Costco representative telling me there's nothing they could do. I trusted Costco to take care of this problem. They did not. I hope that someone at Costco reads this letter and someone can take responsibility and do something about this. I did get an estimate but was not contacted back by Costco.

To start, in the kitchen, bathroom and other locations American Standard is a notable name in this business. What I found out thru Costco and what they are allowing that American Standard Company has sold their name to be used on a box that is sold thru Costco. The box has a faucet and sink combo. What started this mess is there was no manual or instructions inside box for the install of either pieces. No template paper for sink opening to be cut. No info on what lines go to what pipe fitting for faucet. I called Costco and they gave me the standard BS line to call other company on box. I did this and this, company told me to call another company because this was not their product. They sold their name to another company to be printed just on box.

Why is it that the Costco store in Rockwall Texas has only three (3) yes THREE electric shopping carts? Apparently Costco management thinks very little about the convenience to its handicapped customers. I've been there when customers have fought over the few carts available. Numerous complaints to local management continue to be ignored. This issue has gone on for months! WE NEED AT LEAST 10 MORE CARTS. NOT 2 MORE. TEN!!! Maybe a visit by our local ABC affiliate (WFAA) is in order?

I have been using Costco Pharmacy since 1989 and I have not been put on hold in the phone for more than two minutes and get the Customer Service hung up on me or give me runaround by transferring to three people and spending twenty to thirty minutes like what my experience in other pharmacy like CVS Caremark today. After being put on hold, being transferred to wrong number, two people hung up on me after being on hold for approximately ten min each time. I quit ordering through them and I contact Costco pharmacist with fast, polite pharmacy tech and knowledgeable, easy to talk to pharmacist.

We bought LeafGuard gutter system because it was recommended by Costco. Cost $6000. Bought it expressly because it was recommended by Costco. Have not been satisfied with performance. Does NOT keep gutters clear of leaves. Water spills over the gutters. I called Leaf Guard to complain. They do not return my calls. I called Costco to complain. They offer no action or solution. It looks like Leaf Guard paid Costco to use their name, but Costco does not warrant or stand behind the product in any way. Result is: Winners: Costco and Leaf Guard; Losers, me.

Needed to renew my membership because I was moving back to the US. Can't renew it online. Called "Customer Service" with a 10 minute hold at International rates. Because it's 60 days since it lapsed AND I only have an APO address tied to my AMEXCO card - tough luck for anyone overseas. Said I could "pretend to be a new customer" and it would go faster (I need a rental car). But no, "Customer Service" was wrong. It doesn't work at all because the AMEXCO card (which I only got for COSTCO) has an APO address. And COSTCO, great supporter of the military, only recognizes addresses in the US or Canada. Really insulting.

I ordered a computer from Costco. It is going on day 9 and they have not shipped it. I am very disappointed with Costco. It is still sitting somewhere in their warehouse waiting to be shipped. Next time I will order my products from Amazon. Get with it Costco and try satisfying your customers with faster shipping.

I went to pick up a prescription and I was told it will be ready like in 30-45 minutes. I ask if I have to pay anything (additional to my copayment insurance) and a nice Asian gentlemen told me he will call me and let me know (and he did). After more than one hour I went to pick up my prescription and an Spanish red hair lady told me that I have to wait longer. I told her about the phone call and show her my cell phone with the call and she basically call me a liar, telling me that number was from Winter Park, not from there (Altamonte Springs). When I called back to the number and put in on speaker for her, she ignored me and start taking care of other people. I also talked with a nice mature lady at the pharmacy and with customer service about it. Too disappointed. Will NEVER go back to buy my prescriptions in there.

I have ordered laptop online since 12/1/2015. It's been 8 days and order status is received. My money is withdrawn. I emailed Costco customer service and they didn't respond to my email. I called and they don't answer. Last time tried expected wait time was 5 to 10 minutes and after 47 minutes some picked up and hanged up on me. I WANT MY PRODUCT OR MY MONEY BACK!!!

I am handicapped and have fibromyalgia. I wanted to add my daughter to my executive membership. I call membership and stayed on the phone off and for 15 minutes. The employee told me it would cost me $55. I gave her my credit card number. When my daughter went to get her card, I got a call stating I would have to get a business card to add another person. I took my son off and put my daughter on so she could shop. On Friday, December 4, I went into Hoover AL Costco. The supervisor stated I would have to renew my old account in order to apply for an executive business card. Everything fell apart at that point. No one seemed to know how to get me a business account. After repeating my information over and over, I was handed a form to fill out.

We ordered an iPad mini 4 64gb, on Black Friday 11/27, paid directly with a Suntrust debit card. The charge went through instantly on our bank account and was debited on 11/27. Today is 12/02, and Costco has not yet shipped the item to us. We are power sellers on eBay, and if, we did the same to customers, our store would be closed down for inefficiency. We ship within 1 business day, no exceptions, unless it is a public holiday (or force majeure). Having said this, we will never order on www.Costco.com again, or get suckered by their black Friday deals that they cannot honor.

This past Sunday, we waited on line for 3 hours to purchase phones with a 250 rebate each. Right before it is our turn, the system crashes. Leaving, we are then given paper work which guaranteed that we could come back the next day to purchase the phones. We arrive the next day after work only to be told by the rudest phone vendor that the lines was closed and that we would have to return tomorrow. Mind you, Costco would be open for another hour and a half. We explain that we had been there on Sunday and with that, we were to return the next day. He then tells us that all the iPhones are sold out and when asked to see his manager, we were told there was no manager present. Untrue, we spoke to the store manager who explained that the phone were sold out and that he could not help us!! We pressed on but to date, we do not have phones.

15 mins ago, I shopped in Costco with my husband. Both of us are members with Costco. We checked out by cash. When I count my money, she is impatient and telling me rudely "No matter how you count I won't trust." I understand she is doing her job, but the way and tone is so bad. When we left she gave a poker face. Poor experience ever in any other Costco.

I purchased a set of 4 tires. I liked the idea that I would receive free rotation and balancing. I travel throughout Oregon on the I5. After about 3 rotations I was told by the manager in the East Vancouver store that one of the lug nuts had been cross threaded and the stud had broken off so he returned my car missing on lug bolt. I took it to the dealer to replace the stud, $109.00.

I placed online order on Costco.com and they cancelled my order. I called them and lady told me that they were not able to validate my address and asked me to place order again. I did the same and again they cancelled the same. I called customer care and that intelligent man mentioned that he didn't know the reason and asked me to place order again. I requested him to be online till I place the order so that he can make a note of the order and take appropriate action in order to get the order through. As a proactive measure, I also sent an email to customer care as well but in vain, they cancelled it again. COSTCO Customer service is super bad.

They took back opened dog food because my dog was allergic to it & used items within 90 days. Confidence in purchase. They do a lot of research before they put a product in their store and their warranty is great. TV out online. Called store, 5 in stock. Can return online order to store. It was my 2nd choice and I can compare the 2 in my house and return the one I don't like. Been with them for 3 years and I like it better than the Sam's from 3 years ago. I was with Sam's for about 6-8 years. It was very hard to find items as a new customer at Costco. Need map or signs in ceiling. Still have trouble sometimes. Happy Camper.

I ordered 7 blinds totally $2800 and it has taken over 4 months to get them installed and 3 times coming back out to get them installed. And they still came back the 3rd time with the wrong color for the base and I was so frustrated I just had them leave them. No apology, no credit, nothing... I am suppose to get a gift card that I'm sure I will never see... Save yourself time and money - I saw better blinds than I got from Costco for less than $2K... Don't order blinds - worst service and product ever... My blinds are not even hung straight - terrible!

I got eye glasses on 5/9/15. Progressive cost 159.99. Frame zyloware 058 cost 59.99. The frame is extremely brittle. It broke in Sept. Associate tells me there is no warranty as we try to keep cost low. You buy similar frame to save glasses. If it brakes again you spare side arm. 9 members of my family buy glasses from Costco for last 10 years. Never had such material. So bought on good faith. $219.98 gone down the drain for good faith.

Customer Service does not exist in this store. I have purchased soured milk from them, they refused the return. I did not have the receipt and it was their store brand, Kirkland. The cashiers at the register are not friendly or helpful to the customer. There is no way that they say that they appreciate their customers. I have purchased tea that has been in the bottles way too long, it tasted like plastic. I purchased a wall safe without the key and I could not get it from the maker of the wall safe as the manager promised. They used to receive $300 from me twice a month, now I purchase as little as possible.

Bought a Samsung T.V. It shuts down at different times. I called the concierge phone number and was told to shut down the tv and unplug it and hold the switch button down for one min. It works for a day or two then does the same thing again. Every time I call Costco I have to do the same thing, now it works for only a few min. at a time. They wont connect me to the repair service. Very frustrating, I thought Costco would stand behind their guarantee, but I guess not. I am now an EX Costco customer. PASS THE WORD ON AND MAYBE THEY WILL SMARTEN UP.

Was a member for years until I found out how liberal they were during the book pulling lie. I have a friend that looked it up and his book was outselling Hillary's 2 to 1 one so they lied. Lucky I only had two weeks left. Sam's club much better choice. Never again...

Arrived 45 minutes before store opened as directed. Didn't see anyone handing out numbers as we were told there would be. Turns out he was way at the front by the door and we were waiting in line. It would have been helpful to know he was there. So we were at the back without a number once the doors opened. So we can pick up truck in about 7 hours. Glad we took 2 vehicles.

Hello. Being that I own a successful and rather large business in Cumming Georgia, I have always shopped at BJ's in Cumming with their business membership. We decided to try out the new Costco that opened just last year and it sits up on a hill just a stone throw away from the BJ's we have shopped at for many years. We were totally committed to joining Costco as well as still maintain our BJ's membership. Until we toured the Cumming store for two hours just yesterday (Sunday).

Want to comment of a employee at the food court. Her first name is Myrnia. She was so pleasant to all she contacted. She was so approachable. Was very helpful to myself and others. It was a pleasure to eat my hotdogs and see her energy while she cleaned the court and made sure the onion, relish and mustard were full. She made sure everything was clean. FYI only. Thought someone should know about the priceless employee. This was November 12, 2015 about 3:00 PM. I threw away my receipt. Sorry.

Bought my eyewear at Costco. They are so bad I can hardly see out of them. Took them back and they told me that there was nothing wrong with them. I still cannot see out of the eyewear. Anyway they won't do anything about them. So my advice is to anyone that wants eyewear of any kind, spend the extra money and get your eyewear somewhere other than Costco. And their eyewear is so heavy they hurt my nose. They are junk.

I went to Costco on Renassaince Blvd. in ABQ, NM on Halloween and was horrified when I walked in the door and found a female greeter in blackface. I love shopping at Costco and agree with so many of their practices concerning workers, even admire them for letting them dress up for Halloween but this was over the line. The line at customer service was very long it being a Saturday, so I approached a floor manager who seemed as upset at the idea as I was. I asked her if she knew what black face was and she said yes. She assured me it would be handled and she left right away to deal with the matter. On my way out of the building, there was the greeter now at the exit checking receipts. I do not condone this behavior and really feel she should have been taken off the floor. Her outfit seemed to represent that of the Tyler Perry character Madea.

When you buy your hearing aids every one is very pleasant and you always get an appointment till your warranty runs out. You call to make an appointment when you can barely hear and no appointments are available till a week or two later. When you can't hear that's very frustrating. I understand they are busy but come on try plugging your ears and going like that for a month.

I just had a very poor experience with Costco Customer Service. I'm very SAD! I shop Costco quite a bit and well I have never returned anything so this is the first time. I ordered two "prep" backpacks. They came yesterday and they STINK! Moldy, mildewy, really, really strong. I thought the smell was just the box they came in but no. The smell woke me up in the middle of the night and I took them outside. The dining room still smells~ ICK!

Initially, wanted to tour the facilities before purchasing a membership. This was not possible and therefore I purchased a 50.00 membership with photo, as did family member who accompanied me - facilities unseen. Crowded, hectic atmosphere and checkout difficult since had to show card when exiting along with bill again as if I had shoplifted. Scanners would prevent this. Purchases of great volume mandatory in most food areas, not practical for family of 4. Cold warehouse atmosphere, have not even saved membership fee in few times I visited.

I usually shop the same COSTCO store in Matthews, a Charlotte, NC suburb, considered by most (and the tax man) to be a part of Mecklenburg County, as is Charlotte. This past weekend, I had occasion to go to another Charlotte COSTCO located on Tyvola Rd., approx 13 miles from one store to the other. I specifically stopped to buy gas, thinking that the price would be the same. I was shocked to see the price in the Tyvola store... less than 10 miles away -- was 11 cents higher - $1.90/gal - than the Matthews COSTCO. The next day I called the Matthews store and found that their price had dropped even further to $1.71/gallon. Another call told me the Tyvola store price was STILL $1.90/gallon.

I'm a member at Costco but had to wait in the car because I started feeling ill. My partner shopped and when I tried to call him I found that the phone needed re-charging. So I went to the front door and told them that he had the card and I needed to find him because my illness (stomach ache worsened) and that we needed to shop more at a later date because of that reason. The woman told me "No" and gave me no alternative. She was the more "trained" employee as the other one said she was new. There was also another time when there were too many cashiers behind the cash register and they were ignoring us and talking with each other as if we were not there.

I am a repeating customer of Costco for the past 25 over years, and I respect your business model. I recently went to one of your branches in Seoul, Korea, and I purchased a packaged fresh raw beef (chuck eye roll) along with other items. I came home that evening and prepared steak dinner. As I was searing the steak on the pan, I saw white small worms or maggots crawling out of the steak. I doubted that I was seeing the moving creatures at first. But as I looked close, I confirmed that 8-10 worms were wriggling on top of the steak. I guess they couldn't resist the heat!

My dog within 24 hours of feeding this garbage food that we purchased at Costco started to refuse to play. My German shepherd is only 6 months and she's very energetic, playful and intelligent dog. For everyone out there who reads this message, do not feed your dog this garbage food and do your homework and read all the complaints. People should complain, also tomorrow I will be complaining to the manager of Costco to take this food off the market immediately.

As I was leaving the Ajax store with my 5-year-old daughter, ahead of me were 2 single white women that had quite a bit of stuff in their carts. The cashier/attendant literally glanced at their receipts and waved them through. I am a African Canadian and had 2 receipts with 5 things and this WHITE man (the attendant) literally went through every item on each receipt. REALLY! There is no racial profiling! That just goes to show that if you are colored, it doesn't matter how much money you make, you will always be singled out.

I placed an online order for purchase of LG 60 inch TV. Costco was quick to take/block the money from my account immediately and they sent me a message confirming the order. Next day I noticed that my order has been cancelled without any notification to me. On inquiring with customer service, I was told as follows: "Well, order was cancelled as billing address and shipping address did not match. You may re-submit the order but that will take time". I asked about possibility of reinstating the order but was told that is not possible. The customer service rep told me that money will be refunded as per normal procedure that may take a few days. Why should I be penalized for Costco's fault? It is a huge amount so I cannot order till I get the money back. Billing address and shipping address can be different as I can always use my work place as billing address or I may even gift things to my children at a different address. This is ridiculous that I have come across such order issues in Costco and that is how it works.

We first went to the regular hearing aid sources, like AccuQuest. It seemed to us that the focus was selling us hearing aids, for $6,000-$8,000. The Doctor could even write the figures upside down, much like a salesperson, not a Doctor to us. We went to Costco in Knoxville. Gary ** did the testing. He was very personable, and did not pressure us to buy anything. In fact, because of a concern he noted, he recommended we go to a ENT for further testing, to compare to his, before buying anything. We ended up buying from Costco. The price for top of the line, latest technology was about $2,600. Costco must be making a large dent in the high priced, high pressure hearing aid centers, and with associates like Gary **, their hearing center has a bright future.

Lately every time I walk in the door an employee at the door accuses me of being a thief. Personally I'm really getting sick and tired of it and will not be renewing my services with them. I have never stolen anything from Costco, and if they want to keep their members they really should stop being so accusative towards them. On this particular occasion I was shopping for a trashcan. I'm sure it is possible to sneak something like that out the door but I don't have any experience in this and would not know where to begin.

I have been an Executive Member for a few years. I met an absolutely impolite cashier (according to the receipt, her name is JENNIFER **) on the morning of 09/19/2015 at the Costco in San Francisco, CA. After I swiped my credit card to pay for my items she held onto my membership card. Below are the dialogue between the cashier and I.

The last two times I purchased avocados only two, then one were edible. Once they were ripened and I opened them up, there appeared to be a couple of dark spots. I do not have a problem cutting minor bruises off fruit or vegetables, but in these cases, it was the fact that these avocados had a mealy, dry texture and slightly bitter taste. They were inedible. Costco is good about returns but I didn't save the bad ones and kept thinking the next one will be okay. And the time frame was stretched out because they did not all ripen at the same time.

I bid and win and paid and I got the delivery to me. Then nothing was as they says A/B condition and missing, used, damage, all over. I have it and I can send a photos and show it to anyone and when it come to payment they allow you 48 hours but when shipping it can take 10 days and they will never get back to you when you make a complaint. They tell you it can take few weeks and the title on top and what they show you, it's big difference when you receive the items. And when they list as retail price it's not true. They can say $10 but you lucky if you can sell it $2. I was selling at $7, $10 and $20, I didn't get my money back. I lost about $2000 and my time. It says 567 item and it's only about 300 item and damage expired date and open without box, missing half of it. It should be under C/D condition not A/B condition.

Stopped for gas then my car would not start. Being a 70-year-old lady I did not know what to do. Steven ** calm me down and got someone to push me over in the shade. He brought me an ice cold water (we are in Phoenix Az.) I was nervous and shaky, Steven kept checking on me and assured me I was not the only one that it happened to. Tried to tip him, he would not take it. He was WONDERFUL.

I placed an order online for an engagement ring. The order was cancelled and Costco never notified me of this. Then customer service tried to lie to me over the phone that there was a phone call that was made. I checked the phone log from AT&T and there was no call made to me, they were simply lying. They are incompetent. Don't buy jewelry from Costco online, huge mistake.

Well thanks a lot for first all taking my money, secondly canceling my order, third of all not notifying of said cancellation. I made a order online, got email of order place. You even took my money out of my account. Yet I waited a little over 5 days as the delivery time specify it would take that long. Well I got nothing. Check my email constantly. I finally go into my account and it says that my order was cancelled. Well I call customer service which they tell me they couldn't verify my billing address. Well both my billing address and my home address are the same and are correct yet you can't verify that with a phone call or email and you still have the decency to take my money. Simply I won't be shopping there anymore. Hope to see my money back in my account.

S&G carpets is a Costco vendor. Do NOT use Costco for flooring installation. They overcharged us and to get out refund, they want us to sign a settlement agreement!!

Bad customer service Beaverton Optical - Inquired on acceptance of insurance for glasses. Told very rudely that they did not accept my insurance. Whereby it was accepted at another Costco location. Rather than explaining other options that I could purchase eye glasses through Costco, they did not. After the bad experience, I will go elsewhere where they value customers. I have been to several locations throughout the U.S. but this branch of the Optical Dept, needs to have a new mgr and staff.

Almost every week (shops once a week), had to wait 30-40 min. for the availability of an electrician, shopping cart for handicaps. Consequences: WASTE OF MY TIME + MY BLOOD PRESSURE GOES BALLISTIC! My remedy: don't shop at Costco anymore! Store location: Pharr, Texas - #1108.

As of recently I have noticed Costco avocados are more bland and watery than usual. I see you they have switched brands. They are no longer Hass. The watery effect is a sign of Hybriding. NOT GOOD!!!

Dropped off prescription was told 2.5 hour till PU. Came back, waited another half hour. Went out to car to find out one of the prescription not filled. Back into Victorville store where I was told I could not pick up prescription that one because I had 15 pills left from previous prescription. The new prescription is for 90 pills so why not give me 75 so I have 90? Per the clerk who always seem irritated "that's against the law". This always seem to be the standard response. I drive 18 miles one way to have my prescriptions filled and I'm not happy with the fact that now I get to drive that 36 miles again. This is not the first time this has happened. They also seem to not have the generic just the name brand at 4 times the generic price. Looking for new pharmacy.

On September 3, 2015 I purchased a box of turkey sausage for $7.99. The next morning as I was preparing breakfast, I noticed the expiration date was "Best used by: 9/1/2015." Ugh! Obviously Costco employees have not been checking their perishables. It was bad enough that Costco had expired products on their shelf. However, the customer return clerk really pushed me over the edge. She stated that since I had purchased another box over a month ago that I had switched out the old one. I had to stand there and defend myself to her. I told her that what she was implying didn't make sense.

We found mold in Kirkland brand organic carrot juice bought from Pembroke pines Costco store in Florida. Consumers need to be aware of this and stop consuming and fall sick! We always trust Costco product and this is not only surprising but scary that Costco does not have a system to check its products before placing on its shelves for consumers to buy.

I asked the sales associate at the Brick Costco, NJ location to take out a few eye glass frames out from the case, while he then helped another customer. He took them out of the case and he said, "Don't go off with any of the frames." How dare he make such a comment. I actually chose a pair of frames and then ordered them along with renewing my membership. As I walked around the store, I became more angry that I was going to spend money at a store that allows a worker to make nasty comments to a customer. So I cancelled the eyeglass order and then the next day, I went back and cancelled my membership.

I purchased hearing aids through the Baxter, MN, Costco store in January 2015. About three weeks ago, less than 8 months after purchase, one quite working properly. We live about an hour away from the store. It has been extremely difficult to contact them due to their limited hours. They do NOT provide walk-in service at all. We have been told we will have to make an appointment, soonest being a month from now, or drop the aid off & make another trip later to retrieve it after they have a chance to check it out! After spending $2000+, this is NOT what I expected from the product or from the provider. If this is how Baxter Costco handles their hearing aid business, I recommend here & also personally to all my acquaintances to NOT use them for hearing aid needs!

We needed to renew window shades and blinds and given our good experience with Costco retail over the years we decided we would give them a shot in this area. The vendor was fine and prompt and polite. He quoted us and we thought we should get a second quote as well. Because of Costco's great pricing in retail we were confident, so we grew impatient awaiting the second quote and went ahead writing a check to Costco for the first. Subsequently the second vendor quoted what was well over $1500 less for the same installed. Okay, our bad, not waiting. Still, I thought a good explanation from Costco should be sought. After a wait, I did get a phone call response to a written communication - a response that was unsatisfying and a little combative. I then wrote and rewrote asking for a written response. I still wait.

Hands down, the absolute worst customer service I have ever experienced. They accept zero responsibility for their constant errors and communication is atrocious. I am still waiting for my tv to be delivered. I have scheduled the deliver 3 times and they flaked all three times. This has been escalated to the Costco Resolutions department and still nothing has been done. I have made over 50 phone calls and been on hold for 30+ hours. No lie. The only thing this inept company has done is cash my check. Just awful! Truly a horrific experience. Never again.

I called capital one on Aug 4 to let them know I had misplaced/lost my Costco capital one credit card. They said they would send a new one, it would take 10 to 14 days. On august 18th I called them to let them know it had been 14 days and I had not received my new card. They said they had made an error and the new card was not processed, but they would do it right away and put a rush on it and I should receive it within 3 to 5 days. I called on august 24th to let them know I had not received my new card. They were very apologetic again and I was a bit miffed with their service in replacing my card. He then told me it was 3 to 5 business days which meant day 5 was Aug 25, he gave me a $20.00 credit to my account for the inconvenience and said I should have it tomorrow.

We dropped off the prescription yesterday. They said it would be done in 30 minutes. Then we came back after 30 minutes. They said they were working on it. 10 minutes later they said there was one of medicine was not in the stock and you can come to pick up tomorrow at 3:45 pm. I came today and still not ready. They said again they are working on it. I hope their executive can see how their people to operate. Their service is really dissatisfied.

This company is contracted by my local COSTCO to handle custom draperies and they were absolutely horrible to work with. From the so-called expert in design that was sent to my house to give me a quote, to the person that installed the drapes. I had no idea what would look good in my new home so I asked for a professional to help me chose and I got a person who gave me the worst and most expensive product they offered in order to make a commission. After I complained she asked me to pay more money for them to correct their mistake and after 2 months after paying them the initial service I still haven't heard from them. I am so disappointed and angry that I allowed myself to be duped. Never use their custom draperies, you can go to other places to order them and get better service for a bargain.