Costco Pharmacy Reviews

This is a rather tall and muscular man and, at that point, I felt threatened and asked him to call his manager. Doug, the assistant manager, came over and I explained the situation. Another manager named Seth verified that he heard and saw the incident and it indeed was inappropriate and wrong. They said it would be handled and only Seth apologized at that time. I left still feeling violated then went back wanting an apology from El. I asked him to get his manager and he just points in the direction of him - obviously, he's not sorry for his behavior.

Doug came over and I asked about what was done, which he said that El was spoken to. I asked that El give me an apology for his behavior and Doug refused to allow that; he only apologized on his behalf. Mind you, El is staring at me in a threatening manner. This is the first time in my life that I have ever felt like my safety was in jeopardy. When he came into my personal space in a loud threatening manner, I thought he would hit me or follow me to the parking lot. It was like I had challenged his authority. This El is actually in a supervisory role? He needs to be held accountable and corporate office needs to know about this supervisor. Do they want him in that position where other employees can see that his behavior is acceptable toward customers? I'd hope not. I really don't feel comfortable going back to that Costco location in fear of him. Thank you for your time.

I told the cashier what they told me in Buford and she called a manager over. He said his price was $49.99 and they would not match Buford’s price even though I was told the price was the same. I put my membership card on his counter and told him to throw it away since we would not be shopping at Costco again. He then stops my friend as we were walking out and said he would sell the lights for $30.00. My friend bought a set. I did not pay $30.00 for them because they had lied about the price to begin with. Why is it you can return almost anything to Costco after using it and get a refund but they will not honor prices from another Costco?

The installer called me back and said they were not allowed to do that because they were a Costco subcontractor and Costco prohibited that. I spoke with the Costco representative (Wendi **) who was argumentative and talked over me. She finally understood that I wanted something in writing and she escalated the request. She called me back promptly to say they would not put anything in writing. I cancelled the contract. I feel angry and disappointed that Costco will not put in writing what I hope they would do in terms of customer service. I wish they would step out from behind the skirt of their legal department and put their good service and intentions in writing. I would work with them if they did. Otherwise, I will shop the floor job I have and find someone who is willing to be accountable.

I told him the previous driver had not moved up for a minute and was on the phone, so I assumed she did not care. This was all shouted back at me. He then went to her car. He had to get her attention and he reported to me that she said she did not like being passed. I told him it is inefficient to let stalls go empty. He told me, "It's about patience. If you want efficiency, go to Albertsons Gas.” He turned this occurrence into high drama with me as the public bad guy. In my mind, he started the engagement with me and he chose a bad option when he could have sauntered over to me and explained that even if someone is not paying attention and is on the phone and not moving, the store rules are you have to wait it out.

Or, as an attendant with little else to do, he could be keeping an eye on drivers who are not moving forward and are on their phone or doing their accounting to get their attention and signal if they need to move up. But it could it be more fun to catch rule breakers breaking rules they don't know that are in place. Everyone has personality defects. I think this guy needs some minor training to direct him in model behavior. And I would do well to develop at the ready-tension-reducing response for such surprises. And maybe I need a little more patience. He and I had probably 10 back-and-forth exchanges (20 altogether). It’s not good.

I purchased a nice laptop at around $900.00 and thought I had purchased what I was looking for. According to the salesperson that serviced me, the HP laptop had all the features I was specifically requesting. In fact, he guaranteed me that it contained the one special feature I was seeking. That feature was a wireless connection to my new TV. He said that it was built into this HP model and I would not have any problems with that feature as long as my TV was Wi-Fi capable. I had a new TV on order from an electronic store and had not received it, so I had no way of checking the feature out when I got the laptop back home. Unfortunately, the TV was back-ordered for almost 4 months. When I finally received my new TV, I was very surprised to find out that my new laptop did not contain the feature I had especially requested and was told that it did. And I was very upset when I called customer service and they informed me that what the salesperson had told me was wrong and I was not able to bring the computer back for even an exchange or refund because you only had a 90-day return policy on computers.

Then they had the nerve to try and sell me a device that connected to my computer that would give me the Wi-Fi connection to my TV. Well, I might understand the 90-day policy except your salesperson led me astray and just wanted to make the laptop sale and it appeared to me they wanted to dupe me into another sale by trying to sell me the additional device that originally was supposed to be built into the computer already. I have not made this complaint for months now, but I really feel that you should be aware of it and know why sometimes people feel cheated and I just have to pass the word around so their friends and family don't make the same mistake when they go to make electronic purchases. And I recommend that they don't make those purchases at Costco.

I even called in two hours later to complain to the Costco on Hostetter, which is where I went to shop and the manager did not even invite me to come in to rectify the situation with me. All he did was tell me that he knew who the manager was and that he would speak to him. He also asked me for my membership card number, but that was all. I feel that if Costco wants me to return to being a customer with their company, I am owed a little more than, "I will talk to him." I would like to be made to feel that I matter as a customer and that I am valuable to Costco as a member. I do not feel like that now. Please contact me so that this matter may be rectified in the appropriate manner. Thank you.

Okay, I understand that. What I don't understand and appreciate is every single person at the front membership/customer service counter made me feel like a liar. They kept asking if I'm sure I called Vallejo because Jason did not work today. Okay, so why did someone earlier say that Jason was in optical? I was even asked what number I called (a couple of times) so I had to show the workers my cellphone call log to show them what phone number I called and what times I called to prove I wasn't lying. I even told them that I was not making anything up and that I would not have gone through the ordeal of getting the heavy TV disconnected and transported to Costco if I was told that I couldn't exchange it.

They were not very customer service oriented. I don't appreciate the fact that they made me feel like they were interrogating me as if I was a lying customer trying to get one over them. I paid a good amount of hard earned money for the TV amongst lots of other items at Costco and Costco.com. I should be treated with respect. Customers should be treated better than how I was treated today.

This product is for seasonal use. The number of tablets in 2 bottles is 120. One can use the product for more than 3 to 4 years if the expiration date would be closer to the manufacturer's 5 years expiration date. The product I bought has only 18 months left, thus I can use it only for one more year. This takes away the price advantage. I do not think that Costco wants to do business on this principle.

I walked out with tears in my eyes. People were in line behind me and the way Enrique handled the situation was not professional. Telling the checker, "put the stuff back," I understand the membership fee, but if I don't have funds to pay for it this time and know that it is due for my next trip. I can be prepared. I have been a Costco member since the Price Club days. I shop there at least twice a month. I have never been treated this rude. My membership # is **. I would like to hear what you are going to do about how I was treated today. I know there are rules, but sometimes in certain situations, it could have been better handled than this. I walked out today realizing there are many other options to shop.

My previous vitamin D level was 15, but for the last 4 months, I have been experiencing similar pain to what I had 3 years ago. I saw a consultant for a sleep disorder, which requested that I get my level rechecked and my current level is 26. Normal levels are between 50-150 and my levels have decreased to 26 despite taking the Cosco supplement daily as advised. This has again effected my quality of life and my sleep and I am furious by your false declaration that your supplement will give me my RDA by 100% as it clearly didn't. I wish to take my complaint further and would appreciate if you would contact me regarding this matter.

My point here is instead of explaining to me the first time that this is maybe the reason why it was ringing another price than what I'm expecting, the way she talked to me made me feel she does not have time to listen to my concerns. To think it was our first time to go to that store, leaving there with a dissatisfied feeling is just no good.

This is not acceptable for Costco wholesale since we are paying $110.00 in annual membership and don't stand behind the product they are selling while continue to do business with companies like Lopez Foods Inc. who have severe problems with their meat and multiple foreign objects found in their product. When I was called back by Mr. Dilshika W. from Lopez Foods to see how can he resolve these problems, he told me that the company has had many claims but they have resolve them the best they could, but they are trying to resolve the problem with the objects in the meat so that can minimize the number of claims.

Here they were three members of my family that have been affected by their product, and only two claims were filed since our younger son tooth that was damaged was replaced by his permanent tooth. We found no reason to file a claim for him. Nonetheless, there were three people from one family alone that speaks volume when you think the problem of this company and the food we are eating, the teeth we have to lose until they fix the problems. I have provided to the company 43 item found if their meat, including the objects that damaged my tooth, my husband's and I was told that we have no claim. Costco said that they cannot help us and they cannot force Lopez Foods Inc to resolve it for us if they don't want too. We refuse to pay such high membership fee when your safety is not their priority.

Thank you for your assistance in this matter.

So the real reason I came on this site was to warn people about Kirkland fruit and nut bars. My husband took one to work and bit into it thinking he was biting down on a peanut and seen stars when he bit down only to find out it was a rock. We are loyal customers that been shopping at Costco since they opened. We love shopping there and spend tons of money. We are very dissatisfied with Kirkland products and will never buy Kirkland again. My husband could have choked and died. As for my cats the food could have killed them also. Please look into these products.

Their coats became shiny and the dryness disappeared. No more crystals in the urine detected. I’m still waiting to see if the anal glands are continuing to be an issue. They became more active and happier in general. I decided to do an experiment. I had some of the Kirkland cat food left and I put a bowl out. Two of the cats vomited up the food shortly after eating it. One of the cats became lethargic immediately after vomiting and was lethargic for several days after removing the food. I can not stress enough that this dry food should be removed from the shelves. I have no doubt in my mind that this food would have killed my cats had I not figured out that it was a problem. I am happy to be a part of any legal action against this cat food. Thank you.

I contacted the store this morning and spoke with a person in the office who took my name and phone number. I also sent an email to corporate and I left a voice message. I am now fearful of the competency of this pharmacy, What do I have to do? Stand there humiliated? I count my pills, get a pill book to be sure I get the right medication?

These were over $4,000 at Costco. Rexton did offer me a new pair of Kirkland hearing aids. I was going to accept as I didn't think they were Rexton until I asked Costco who made them. They told me it was Rexton. Be wary of expensive exploding hearing aids of Rexton or now Kirkland brand name. I still have two unusable Rexton hearing aids, the charger, and the remote that I purchased from Costco that exploded in my ears. I'm afraid to put anything in my ears to help, yet I don't hear well. My hearing is worse and Rexton won't return my money so I can go consider/buy another brand.

On Wednesday, I got dressed and go to the interview. I was fifteen minutes early and then waited another fifteen to twenty minutes to be interviewed by Corry. She was rather pleasant and made me fill out an availability form and then proceeded to tell me that unfortunately, since I can't work Saturday nights, I was not a good candidate. I am appalled that their company would do this to anyone, in this day and age, with the economy being in the condition that it is in. I wasted time, money, gas, and energy. I am extremely upset due to the fact that I have been unemployed for a short while, and getting a call back brought some joy back to me.

Now here's the good part: I have a radio slot Saturday nights at 7 pm with full throttle rocks which is on WRCN 103.9 fm and can be heard online. Full Throttle Rocks is a spin-off of full throttle magazine, which is a motorcycle enthusiast family-friendly magazine, and I have a monthly advice column in it. FTM has a publication of 75k readers per month. I also do a lot of promotional work on Facebook, Twitter, Biker or not, Blog spot, MySpace and Google.

I just wanted to let you know what your company does to people; I find this rude and unacceptable. I want a job at Costco with the hours that I want to work.

Now, the price is $50 per year. They were not gracious enough to at least let us have our purchases and then think about it. We went to another store and paid only $1 more for the OTC Rx. There is no way that we could even purchase enough to recoup our $50 in an entire year, so I think that Costco is ridiculous for us and honestly looking at their prices, I think anybody is a fool to pay any money to shop there. I feel that the American way of doing business has become very predatory and even customer service has gone by the wayside for those who think they are too big to fail.

Guess what Costco? Your customer service sucks, and I see only old people in your store, so you are benefiting from a demographic that has not been hit that hard, yet. You take advantage of their age and too low energy levels to shop all over for best deal. But they will be dying off if their pensions remain untouched by the crooks for that long and then who will go to you? I never forgave Blockbuster either and look what happened to them. I am not ashamed of being poor. We have worked hard all our lives and have been victimized by constant corporate criminality. It's the American way. For your people to have no heart or brain towards the facts of life going on around them is just more of the same old status quo **. It's the American way.

I will never purchase another TV or any other electronics from Costco. Also, I am considering cancelling my Costco membership, and I am still trying to get to the repair shop but their hours is 9am to 5pm.

When we purchased the ring for $6,499.99, I definitely should've had better quality than this, for the amount. On the morning of Sept. 27th, 2011, one of the main diamonds in my engagement ring fell out, I was just heartbroken to see it ruined. The diamond was found later in the day in the shower (Thank God). I called the Norfolk Costco store, and was told to bring the ring in for repair. As I expressed to the Duty Manager, how sad I was to have to go without the ring for 6 weeks, and his apathetic response was "at least it's free". How inconsiderate to a loyal customer. How could this happen when I've only had it for a year? I have not worked since becoming engaged, I don't do house cleaning or cooking without gloves. I cleaned the ring regularly.

I couldn't believe how irate and belligerent he was towards me. A friend of mine who was in another area even heard him yelling. He was like a lunatic screaming. I was walking away when my friend asked me what was going on. She even tried to calm him down. When he continued, she told him that she was going to report this incident to his manager. He displayed no remorse and just encouraged her to report him. He said go ahead and that he didn't give a **. This entire situation was very scary. My concern is that he will eventually get someone hurt by his reckless work habits or physically hurt a co-worker or customer. The entire situation was reported to the Assistant Manager on duty, David **.

I can only hope that my experience is just an isolated one. I have been a Costo member for many years and I am seriously contemplating changing my membership to BJ's. This is unfortunate because I find Costco to be much more superior than BJ's. I like to shop in a comfortable atmosphere not a hostile one.

Eric and Hollie **

During that time, I had a heavy load of homework at UCSD. I didn't have the time to return to Costco. The lenses from the sunglasses kept on falling out. Also, I always had migraine headaches and dizziness after I wore the new glasses. So, my mother took my sunglasses to Costco. Costco agreed to redo the sunglasses. One time I felt extreme eye pain, so I went to the ER. The doctor told me that the pressure in my eyes is elevated. Because my eye pressure continued to climb and my migraine headaches reoccurred, I bought an airline ticket and returned to Taiwan to check my health. I had a whole body exam, an MRI, and specialists from many different departments examined me. The results all showed that I was normal and that I was healthy. However, the only thing that was wrong was that my glass prescription was too far off. That was what causing the pressure in my eyes and my migraines. After the doctor gave me a new prescription and glasses, I didn't have any migraine headaches anymore. And my eye pressure immediately return to normal. So, I had new glasses made in Taiwan. I no longer needed the glasses made in Costco because they were unfit.

Since I was in Taiwan, I couldn't return to Costco. So, my mother took the glasses to Sunnyvale Costco optometry department at 150 Lawrence Expressway, Sunnyvale, CA 94086. The Sunnyvale Costco optometry department agreed to redo my prescription and glasses. I didn't know why my sunglasses and regular glasses had different prescriptions. When I returned from Taiwan, to prove that these two glasses were unfit for me, I paid $49 to recheck my prescription at the Sunnyvale Costco. I got a new prescription again. The new prescription that I got at Sunnyvale Costco was almost the same as my prescription that I got at Taiwan. So, I decided to have the lenses redone. But an employee, Justin, told me that he could not redo the sunglasses and he could not refund me my money. So, I ended up having two regular glasses made and he charged me $20.

When I went to pick up my glasses on 9/6, Lourdes was the server. I found one of the glasses made me very dizzy and uncomfortable. So, I asked Lourdes to check to see if the glasses were made according to the doctor's prescription. She checked for a long time and was very unhappy. She said that she spoke perfect English and she couldn't understand my mother because of her accent. Then, she said that one of the glass prescriptions was off, but another one was exactly the same as the doctor prescribed. The one that was sent back on 9/6 was redone for the 4th time.

When I return with the pair of glasses that she said was made to correct prescription, I still felt dizzy and uncomfortable. So, I went to another optometrist store to check to see if the glasses had the correct prescription. After checking, the glasses had a different prescription than the doctor's prescription. I don't know why Lourdes told me that it was made accurately. Maybe she lacked the skills needed for the job or she just wanted to cause inconvenience for me. So, I returned to Costco again on 9/7 to find Lourdes, but she always helped other customer one by one. My mother and I waited until customers that came after us have been helped.

Finally, another employee, Jes, was free to help us. I told her that the remade glasses I got yesterday was very uncomfortable. I asked her to check if it matched the doctor's prescription. She told us that it was different. So, we requested to do another redo and she was very unhappy. She gave us a receipt and made a comment on it and said the redo reason was over 30 days. But I cannot accept it because I just got the glasses yesterday and with a new prescription. She was very unhappy. She said that she didn't receive any money from us and she cannot make any changes. We don't want the wrong remarks on the receipt and insisted that she make the correction. She continued to make a lot of complaints that she didn't receive any money from us. Finally, she corrected the receipt, but she still continued to say that she didn't receive any money from us.

This pair of glasses was redone three times. After I got the updated receipt, I went to talk to the Sunnyvale Costco manager, Harleen. My mother told her the whole story by herself. The manager understood her very well and commented on my mother's good English and appreciated my mother's patience. Harleen said that the employee that serviced us was very rude. Also, Harleen confirmed that she would come with us to pick up my glasses the next time and that we can go find her before going to the optometry department.

I lost my prescription that I got from San Diego Costco around Oct. 2010. I tried to find it through Costco but they said they cannot find it and it disappeared. I paid $400 to make two pairs of glasses on Oct. 2010. I wanted one pair of sunglasses and one pair of regular glasses. Until now, it has been one year. My glasses have been redone four times. I still haven't received any glasses. I have to wear glasses every day and I cannot take them off for one minute (except when I am sleeping). During this time, I have been using glasses that I had made in Taiwan. Those glasses were made correctly. A couple of years ago, I had glasses made at Costco. I never had to have them redone. It was done correctly the first time. I trusted Costco's service and product quality. But this time, I had many difficulties. And the optometry department caused both my mother and I emotional, health, and money problems, and a big loss of time. Glasses made wrong are not my fault. And I gave Costco many chances to redo them. But when I went to pick up my glasses, the customer service person made me afraid. Originally, I wanted one pair of sunglasses and one pair of regular glasses, but they cannot make them correctly. I am writing this letter to you because I want the Costco corporate office to resolve this problem in a just way.

So my wife called me and I went there and told the lady that my wife wasn't the one that opened the membership, so she shouldn't be asking her for the ID. If she needed anything, she needed to ask me because I was the one who opened the membership and my wife was just the one who received the "free card". The lady didn't care about what I had to say and she still wanted my wife's ID, so I canceled my membership because of that. I spoke with the manager of that store the next day and he just said that he couldn't tell his employee to apologize to us because my wife was "too rude".

We went to other Costco store to open a new membership thinking that everything was in the past until yesterday (9/8/11), that my wife wanted to buy a cake for my kids. She went to the Costco store, where everything happened and which is the one close to us, and when she was ready to pay, the cashier told her that she couldn't sell her anything because she is "too rude". So what is this? I didn't even get an apology and then they have my wife on their computers as the biggest criminal of the country. I don't know what to do or how to call this, discrimination or misunderstanding. But I feel so discriminated.

The economy is bad for everyone involved in business, so many retailers have tightened up return policies, abandoned the foolhardy and profit-losing "the customer is always right" axiom, and tried to reduce waste and losses.

Some of these complaints are a form of shoplifting, in which the customer lodges false or exaggerated complaints to secure "free" replacements or returns on goods and services. Complaining that employees were "rude", when they were simply trying to perform the business practices and convey the policies of their employer, is petty and vindictive. Understand that the way you feel or respond to the business practices of a retailer is for the most part under your control.

Here are some hints for having a great retail experience and great consumer satisfaction with your purchases:

1. Do your homework when making a purchase and refrain from impulse buys. Find out how other consumers purchasing the product rated its performance, durability, etc. There are many websites that offer this information free and the sources are usually customers.

2. Find out return policies and warranty information before you purchase. If they are not satisfactory to you and you purchased anyway, do not expect the retailer to deviate from their policies or extend warranties.

3. Always be prepared with the information and materials you need to make your purchase. Know the model number, brand name, and features of the product. Closely examine the floor sample for things that may not be suitable for your planned use of the product. Have your form of payment and supporting documents like IDs and member cards ready and place your full attention on the transaction. Delays in purchase lines are usually due to consumers fishing for cards, coins to get exact change, or talking on cell phones.

4. Do not wear your customer experience on your sleeves daring the retailer to knock it off. Offers to upgrade services are everywhere from fast food to apps on your smart phone. The service industry and retailers offer upgrades because they are profitable. But in many instances, they are more economical and are the best way to serve the consumer needs. Just smile and say "No, thank you" if you are not interested.

5. When making a complaint, "nice" works. Make a reasonable suggestion for the retailer to resolve your concern. Two complaints on this board were unreasonable. One was a customer that expected the retailer to pay an employee to locate his adult wife in the store and the other was a customer who was upset that there were "not enough Christian" books in the store but could find a "Muslim" book.

The supervisor tells me I need to go back and pay $3.49 for the second case before he can allow to leave. This was not my mistake and to make me go back and waste another 15 minutes was not going to happen. I asked the supervisor to remove the water and I was leaving. He and the elderly lady seemed upset that I didn't want to oblige them by wasting more time at Costco do to a mistake that was not mine. This certainly is not a great way to make your customers want to come back.

A few weeks later, as in yesterday, I was in the store and the Dove soap was going for $12.88. I have seen this occur many times in the past. It seems like Costco inflates some of the regular prices during their coupon period and then lowers their prices after the coupons expire. Same situations with products like Reynolds aluminum foil and Palmolive dish soap.

After the 3rd cat was diagnosed with UTI, I changed to another food. When the 4th & then the 5th cat were diagnosed with UTI my vet called the manufacturer and was immediately told that the ash content was too high. It is at over 9% when acceptable levels are 6-7%. My vet recommended checking everyone to see if they had all been effected. Out of 21 foster cats, all 21 either had a ph off the charts, had elevated leucocytes or had blood in their urine. In the past couple of weeks I have found out that 2 other foster parents who are feeding the same food are experiencing the same problems that I have been.

Last year, I spent $300 for another lamp because we were having problems again with the TV. And a month ago, I bought another lamp because we started to have more problems with the TV, like spots on the images' faces. Now, it is worse because it is giving me migraine headaches. And so far, I have to change my prescription glasses for stronger lens and all this because of my TV.

Today, 3 May 11, I went to Costco and I spoke with Jessica (one of the managers from Costco). She said that they can give me a similar TV but not the money. So I told her that I want to see the TV. I went to look at it and it was smaller than the one I have--and the price is $699. I went back to talk to her (Jessicca) and told her that I do not like it--and that if they can give me the same size of the TV that I bought. She said, "I will talk to my manager." So, I waited for her. She came back and said that she explained the whole scenario to his manager, but he said that that was the only deal they can offer me.

So I left the store and I called the main Costco warehouse costumer service. I talked to Cathy and I explained it to her. I also told her about the policy which they have before I bought the TV. And if they did not call me and help me, that I will get in contact with Consumer Affair. Cathy told me that she will send an email to the Costco manager from Norwalk to get in touch with me to help me with this complaint. I asked her how long it will take to hear from them and she said from 24 to 48 hours. And if they do not get in contact with me, to call her back.

Around 5:00 p.m., Jessica called me and said that they will give me another TV and that the value of that TV was $1,999. I told her that I need to see the TV before I said yes. I went the same day around 7:00 p.m. Wendy, another manager, took me to see the TV, but this TV is smaller than mine and the brand is Sharp (mine is a Toshiba). I told Wendy that I'm not a Sharp fan and that I had problems with this brand before. I wanted a Toshiba or an LG brand. She told me, "We don't have that brand."

I told her that Jessica said that if I did not like it, I should call her to her cell because she will not be there. Wendy then brought in a guy, who I believed was the main manager. He came to me and said that it was the deal. I told him to refund me the money that I paid for the TV and I will be happy. He said, "Man, nobody is going to give you a lifetime warranty from any TV." I told him, "That was your policy when I bought it." He said, "You are wrong. We are doing this because you are a loyal costumer. We don't have to do this."

I said, "Fine. I will send a complaint to Consumers Affair because you, guys, have broken the policy that you had when I bought it. I know that Toshiba had many suits against them especially for this TV, and that Costco is also one of them." He said, "I will give you a card credit from Costco for $1,999 and that will be the last offer." Because I was happy for five years with this TV, I told him that I like my TV and would like to keep it. All I want is that my TV will be fixed or my full money refunded.

I also told him that I wouldn't complain if the TV is still working because I really like my TV and I intend to keep it. My husband and I are the only people to live in my house and both of us work every weekdays so we do not watch TV all the time. And for that reason, this TV should last longer. He said, "Sorry, but I can't do what you are asking for." I told him, "Let me get in contact with Consumers Affair. If they think I'm wrong about your policy that was in effect the year that I bought it, I will get the deal; otherwise, Consumers Affair hopefully will help me to get my full refund." Thank you for your time and for being fair.

I just called Samsung and they will have a service technician call me. I had an old Toshiba regular TV that still works after almost 20 years. I would expect that if someone pays this much for a TV, it would last more than a couple years. I will never buy another Samsung ever again. Some legal action needs to be taken against Samsung for not standing behind their product.

It is quite unfair to have them there to service us but on such a strict policy to support their business and feed our families. A mom trying to feed and maintain a family of 5 on a budget, seeking a deal on a $4.99 whole chicken, who purchased a membership, should be able to send her 18 or 21 year old to buy an item. This is ludicrous and an insult to the poor/working class who try to keep a membership there, keeping them open and supporting our families!

Costco needs to have a rule where there is one or two persons on a list who can purchase items. Please ask Costco to open their doors and feed our families. We can't share a card with a friend who does not have their own card who have to pay with food stamps. This is a recession, help us help ourselves and you too Costco. Thanks. Sincerely in dismay and hurt.

I said that is fraud and scamming and lying, and he said, "But you get money back when you use our credit card." I said that is still lying and tricking people, that is illegal. He laughed at me again and said, "So who cares? We train them to sell only that one membership". I told him that he is nuts and that I was going to report him for this and he laughed as I waked away. I will never shop there as they lie about membership prices and hide the truth. What other things are they lying and tricking the public about? This should be investigated and he should be before a judge.

I said that is fraud, scamming and lying, and he said, "But you get money back when you use our credit card." I said that is still lying and tricking people. That is illegal. He laughed at me again and said, "So who cares? We train them to sell only that one membership." I told him that he is nuts and that I was going to report him for this and he laughed as I walked away.

I will never shop there as they lie about membership prices and hide the truth? What other things are they lying and tricking the public about? This should be investigated and he should be before a judge.

The handle that you remove to use for the accessories is not comfortable. Based on my experience, I got pain on my hand every time I'm using the handle, especially, if you have problem with your hands, it will cause more pain and that was happening to me. The little brush to use for dusting also a problem. It is so full that the bristle became curly-like hair. The dust all stock in the bristle that I need to remove the brush into the handle and vacuum the stock dust to go directly into the tube. To be able to use it, I just cut those curly bristle and make it more thinner.

I hate to use this vacuum but I can't afford to buy a replacement for now. My experience for Hoover product before was so excellent. That's why I purchased another one but this model is the worst that they ever made. I'm just frustrated that I can't returned it anymore because Costco haa a 90 days only policy for appliances now.

Besides, there were numerous times in the past Costco workers always scanned our membership cards and asked us to upgrade our membership. Today after I closed my husband's wallet, Jessica started to talk to Khosro because of my act of closing my husband's wallet, "She is trying to hide." I told Jessica, "Our cards have been scanned many times before, and we don't want to upgrade our membership." Jessica then challenged me with this question, "Oh, then tell me how much you've earned so far if your card has been scanned many times." I said, "I was told around seven hundred something dollars last year." Jessica then changed the topic and started to talk about how much we had spent so far and tried to convince us to upgrade our membership. I was agitated at this point because of the Costco workers' attitude has been pushy about asking current members to upgrade their membership. And I told Jessica I have been saying I don't want to upgrade and not to be pushy.

The worker and cashier tried to intervene, staring at me and with a mocking smile, saying, "Come on." Jessica and Khosro both responded; I couldn't hear Khosro but he said something back. I saw Jessica looked at me and mocked with a smile, "Nobody is pushy." Upon leaving the cashier, I told them, "Don't force people, let people choose themselves." Since this is not the first time I experience such bad attitude when I and my husband refuse to upgrade our membership, I decided to complain to the manager today before I left Costco. The manager's name is Angela. I told her what had happened, and she said she didn't know what had happened but she would talk to Jessica later. I didn't mention Khosro to her because I mainly believe Jessica should not have made a mocking comment to another worker the first place in front of customers, saying, "She is trying to hide."

I told the manager I'd like her to have Jessica to talk to us and explained why she had acted the way she did. The manager, Angela, then accused me of trying to embrass her worker, saying, "I'm not going to embarrass my worker here, but I'll talk to her later." I told her I was not trying to embarass her worker, but I needed an explanation regarding why a customer who doesn't want to upgrade her membership has to be mocked and disrespected, and this is not the first time that I and my husband have experienced sarcastic talk between the worker and the cashier, and the person who did the scanning making mocking and disrespectful remarks before customers after we said we didn't want our membership to be upgraded. The manager then asked with demeaning voice and looked at me, "Are you not listening?" I was shocked that she would ask me with such attitude and was speechless for a second, and she asked again, "Are you not listening?" I told her, "I'm not listening to you because I'm not listened to."

She said there is nothing she could do and then pointed to the exit area, telling me to fill out the Costco member feedback form and put back in the box. I then went and got the feedback slip, it's not a form. When I stepped back, I accidentally slightly bumped into the worker who was standing next to the feedback box. She was checking customer's receipts and items they bought. Before I could say "excuse me," she said with a mean tone of voice, "Be careful that you bump into people when you walk!" And this is the reason I want to file a complaint and see if there is anything that could be changed about Costco's forceful manner when trying to push consumers to upgrade their membership when, in my case, I and my husband have told them many times we don't want it.

I wonder why they can't record consumer's negative response and stop bugging people and being disrespectful when they said they don't want any upgraded membership? Or wonder if they could ask for permission before they scan my card.

After many phone calls by me through the summer, the replacement door was delivered on August 31st. We've now been told to prime, paint and finish the door, all six sides prior to installation. This is a sixteen foot carriage house door in four sections that are unwieldy, each weighing in excess of 100 pounds that my wife and I have to manage. Because of our work schedules, drying time etc., this will take a number of weeks for us to finish. All this was because of a manufacturer's defect. Had we been told this upon initially, I would not purchased the product nor do I believe Costco would have endorsed it.

I cant imagine that any homeowner would knowingly sign up for all the work. The entire experience has been unpleasant and troublesome to me and my expectations of Costco. Again, I respectfully request that they refund the $4200 to my American Express card.

My wife and I (I'm 67 years old) are carrying and manipulating these very heavy doors. Our garage is too small to deal with these easily. Additionally, we're spending money again on primer, paint and finishing materials.

He raised his voice on the phone on multiple occasions, while discussing the issue, and was very cross. At the end of the conversation, he assured me a call back, after looking into the situation. No later than 5pm of Friday. I received no phone call, nor a message, or email of any sort. I spent over 5 hours going back and forth between Dell and Costco. Costco reps telling me that a part was back-ordered, and the Dell reps assuring me that there was never any back order, and the order was placed on October 5th with Dell (I placed this order on 9/23/10), and it would not ship until October 20th, unless Costco authorizes immediate shipment of the item, which was in stock, and has always been available. All Ed had to do was to call Dell at the Order Modification Line at (800-247-2076), and authorize the expedited shipping, and all would have been okay, and I would have received the item within the 15 business days period, as promised. Ed yelled at me basically and said I will not pay $80.00 for you to get your purchase early.

I explained that all I wanted was my merchandise in the time frame promised, and he said that we have to wait for it to become late, and then Costco would just reimburse me, which was a terrible resolution. He then assured me a callback at the end of the day, after contacting Dell, which I never received. Our company does tens of thousand of business in office supplies and materials, in addition to decades of my family giving Costco our business as well, and I promise I will do everything in my power to ensure that we do not do any more business with Costco or Costco.com. This was the worst service experience that I have ever had, and I will be sharing this with as many consumers, websites, and agencies as possible to ensure that no one else gets such horrible service. This will cost Costco a great deal of revenues, that could have been simply avoided by providing just an ounce of good service, and a follow-up call. Neither I, nor our company, will do any further business with Costco or Costco.com

I am quite disguised that a TV which cost almost $1,000 lasted only 2.8 years. My old tube TV lasted 20 years. I read online that to fix this problem it costs about $400. I can buy a brand name TV for that money, which is exactly what I plan to do. I would be nice if Vizio offered a voucher to purchase a new TV. Not that I would buy another Vizio, but still.

Don't advertise a service you don't intend to provide. I performed a service that should have been provided by COSTCO. I informed the Auto Center manager that we would never purchase tires from COSTCO. This the second issue we have had with this store and are taking our business back to SAM'S.

Here is the story, I brought my receipt back to the employee who served me and told him that I was overcharged because the $9.00 battery core was not deducted from the receipt. Do you know how that ** behaved? He ripped the envelope and talked to me really rudely that the $9.00 battery core was in the envelope which I thought that the warranty document was in there because he did not tell me at the time he handed me the receipt!

Thinking that everything would be alright this time, I had the new chicken for dinner that night. I was supposed to travel next day to Brazil with my husband to see my father and my father in law very sick in the hospital over there. I went to bed after a late dinner, and about 1:19am I woke up shaking, uncontrollably and vomiting, and going to the bathroom until 5:03am finally stopped it, but I had shaking, freezing, headaches throughout the entire day. I am sure that something with the chicken caused me food poisoning, because I just ate plain spaghetti with chicken. I have never had this problem with any Costco food before so I am very surprised that this happened to me.

I'm not sure if it was an actual piece of the rotisserie wheel or maybe if the chicken was purchased somewhere different than usual, but there was definitely something different with this chicken. I tried calling Karen to find out what the problem could be to see if she could help me explain it to my doctor, but after calling I was left on hold for over twenty minutes. Already feeling very weak, I did try to call again with no success. I feel as though the situation should be looked into and handled immediately so this does not occur again.

If Costco is buying chicken from a different wholesaler who may use different hormones then this should be labeled. As someone who has an ulcer colitis problem, I always check the labels to make sure the food I am eating will not make me sick, because of my medical condition. One day eating something bad will cause me several days to recuperate from it. Since the bleeding from my ulcer in the intestine did not stop until today Sunday, my husband had to travel by himself to see his dad in IUT in Sao Paulo, Brazil. Today, I can say it is the first day I am feeling alive again, but this was caused from the chicken for sure, because like I said it has been many years I eat plain foods, no sauce, no veggies, maybe rice, pasta or potatoes. Please understand I have had great experiences with Costco and I am only writing because I could not reach anybody on the phone to help me. I felt really, really bad, shaking, freezing, feeling real scare don"t know which kind a poisoning was it.

I appreciate it if someone get in touch with me, it is unacceptable to be feeling so sick, and have no response for my concerns, causing me a lot of problems from this incident. As I said before, Karen took my name, Costco member number,and cell number the day I went there. I thank you,.

We did not have a cell phone with us, but a nice man, Mr. Kent, stopped his car and dialed 911 for us. A city of Naperville ambulance arrived and rushed me to the hospital ER. On 09-25-08 at 7:05pm I had my right hip and leg surgery that was due to my fall in the Costco parking lot. I checked out of the hospital on 9-29-08 at 1:20pm and checked into Manor Care Center in Naperville, for rehab. On 10-01-08 at 11:30am I checked out of Manor Care and went home.

We received a letter from Costco that read " We reviewed the facts surrounding this incident and it is our opinion that there was nothing that Costco did or did not do to cause or contribute to your client's injuries and or damages" I am having a difficult time comprehending that Costco is denying any fault in this incident, when after all it was a piece of their broken shopping cart that caused my accident that day. Before this accident I was able to walk around and do things on my own, but now I have to depend on help from everyone. I am unable to take Vacations any more or do simple things, walking to the restroom has become an issue. I am dependent on a walker and can no longer do everyday things that most people take for granted.

I strongly believe that it is Costco's responsibility to take ownership of this incident and take the responsibility for the hospital bills that have occurred due to my accident. I am only looking for what is right and just in this situation. I am being honest in this statement and would gladly take a polygraph test if needed. Where is the surveillance tape that should have recorded this accident?

When did we become a Muslim nation. Christianity is not permitted in Muslim countries as was witnessed by the murders in Afghanistan of the ten medical personnel during the week ending August 7, 2010. They were killed because they were trying to teach about Christianity!

I will be tolerant toward the Muslim people when the Muslim people becomes tolerant of Christians and Jews. My first visit was probably my last. Remember this, it was Christians and Jews that supported Costco since it opened, not Muslims.

Second incident happened while still disputing the first. My wife had a flat on her Michelin tire that have 27,000 miles on a 70,000 "warranty". Costco "pro-rated" the tire at a cost to me of $125 on a $190 tire. Huh? For 1/3 wear? They they said I'd either have to install it myself or purchase four new tires due to "legal reasons." They tried to pressure me into buying 4 new Michelin tires at $190 a pop. I waited 2 1/2 hours to get one tire mounted on the wheel and took it to a local tire shop that installed it for $10.

Needless to say, I canceled my membership at Costco and will never go there again. The people on here saying that Costco is honest and everyone else is stupid either work for Costco or are not living in the real world. I can't imagine any other retailer treating their customers like this.

The initial mistakes were mine--the online service requested that I fax a copy of an original check to them. But since I don't have a fax machine, I requested that they accept my driver's license information and date of birth in lieu. I also made the mistake of not reviewing the checks more carefully when they came. When I called the check printing company to tell them what had happened and to ask if there was any way they could reimburse me for the charges, the woman I talked to was very nice but told me that there was no record of my having called to verify the number and all they had was a record of a computer transaction. She said that she would send a letter of explanation which I could show so that people wouldn't think that I had tried to defraud them.

Apparently, right now, the only way you can order checks is online or by phone. I wrote to customer services and explained that while I realized that it was my error for not checking the product more carefully, perhaps they could offer a mail-in form to customers who do not have faxes or computers. My complaint is with the letter I got from Costco Wholesale: "Dear --, ...the member placed the order online using Costco Check Printing service and entered the wrong account number that was required by her bank."

By now, I'm starting to think that I gave them the wrong information and I went back to the online form and double-checked. The form requires that you put in the nine-digit routing number, then the account code, and then later it asks you to write down all the numbers on the bottom of the check. I was somewhat consoled when a lady at my bank told me that there have been other problems with online check printing services getting the account number wrong. I'm still trying to find out what checks were honored and which weren't. The first check I wrote was returned to the store owner, the second one was paid by my bank. Another person I wrote a check to said that they were credited with the check but it is not showing on my online checking statements.

I have been a Costco member for years and I have been pretty happy with their service and their prices. Their people are usually nice and helpful, although I feel they are overworked. For now, though, I am going to avoid doing with them online. I am writing about this now in the hopes that it will remind other people to be careful when ordering checks online. Me, I guess I'm not ready for the digital age yet.

Of course this is with a line growing behind me and it was quite embarrassing. This makes no sense to me! I didn't understand that with my yearly Executive membership, that I was required to explain to Costco where my payment is coming from. Clearly this is a case where they are over-stepping their boundaries. To keep the scene at a minimum, I used my AmEx to pay. My family gave me cash (which I never, ever use, or carry), so now I have to go through the hassle of depositing the cash at my local bank and wiring it to the out of state bank that I always use.

I went to the manager and I was told that a lot of people take advantage of the system and will give family the card to use. I tried to explain that I'm standing right there and it is my purchase that someone was offering to pay for and I was treated like a criminal. Of course, like the last time I complained about something (the renewal policy) I was just told,"Sorry, that's our policy!" Well, that case ended up in a class action lawsuit that Costco lost. It seems to me that Costco has no right to tell you how you pay for your purchase as long as you are giving the required payment "type".

One of my other dogs, 10 months old, got sick on 2/2/10 with Hemorrhagic gastroenteritis. She was in the hospital with an IV and almost died. I cannot be sure that she was eating that food at the time. I do recall buying a case in the recent past, though. After a $1,000.00 vet bill and antibiotics, she did survive. I can not be sure that this food caused either illness until the food I have is tested.

I am currently having a stool sample tested. I hope to be able to place my dog on antibiotics. My concern is if it is Kirkland's dog food that caused this, how many other people are loosing their dogs or spending a fortune to save them? I am only interested in preventing other dogs from getting sick. I will save the food.

Then they said they would replace the TV which now, they say they never said that. Now, the remote doesn't work all the time. They said they would send out a new one. Now, they said "we never said that." Now, I was told it will take a week for the service tech to come out because they don't have the part to fix the TV. I will never buy a Vizio again. The product is no good and the customer service is even worse. Stores should stop selling Vizio products.

I am so mad at Vizio for their lack of customer service and respect that it is causing me migraines. I can't even watch the TV I bought and I can't afford a new one because of Vizio. This company needs to fix all the problems they have caused because they are aware of what they are doing and do not care. Someone, please help put these crooks out of business.

So I called back to get Nick's number **. I spoke directly with Nick and faxed a copy of my complaint to him and told him what the cost will be approximately $70 to replace. This is not the dealers price, Amazon.com. Nick has been totally unresponsive to my complaint. He told me he would contact me the next day and try to resolve the issue and to date he has not. I never had problems with the service Costco has given me. My husband and I are executive members and have been members of Costco ever since inception to the metro area. I would appreciate if I could get this matter resolved soon as possible. I do not want to take this matter to civil court to resolve, because I don't think it's necessary. Costco has a great reputation, and I have had good service with my tires and other products.

Over several weeks, I did this five times, never receiving a response. I tried all of the phone contacts, never being able to reach a person, and left messages about my problem and to call me. Again, no responses. Within three days of my order, ValetStand took $200.95 from my account. I have not received the product as of March 25, 2010. Eventually, I went to my credit union to see what they could do to help me contact ValetStand. They gave me a Montana phone number, which is no longer in service. They could do nothing to get my money back. I am 80 years old and $200 means a lot, since I am on Social Security and have a small $500 pension plus a small amount I make as a very part time massage therapist.

Finally, I just decided today to contact the Montana Attorney General's office. They said I was not the first to have such a problem with the company. They told me to contact the Park County Montana Sherrif's office because they had gone to the company and got the money refunded to a customer. Their investigator was out on case, but will call me back. They said there were several other cases and that they thought the federal government was now involved.

Actually, I would still like to receive the product rather than the money, if it is possible. Maybe Costco would have better luck getting it for me? I think Costco buyers need to know what kind of companies Costco is dealing with. And that its members (I am an executive member) might do as I did--assume that Costco is dealing with reputable companies, and try to buy another product from them that Costco does not carry.

I posted online to Costco Consumer Affairs Department and later spoke with Ms. O. She gave me the phone number of the manufacturer Four Hands, Woodward St. Austin,Tx 78744, owner Daryl K. I called several times and was told that my case was under review. I finally got tired of waiting and called MS. O. back, she said it was up to the manufacturer to decide my case. I asked her why would they sell a product that scratches floors, she said I should have known that this would happen. I asked her that she must be kidding that there were plastic floor protectors already on the product, and that a reasonable person would believe that Costco/manufacturer had tested this product. I had to call the manufacturer several more times to get a response, they said the same thing--my fault for not checking.

As an aside, I was employed by Costco from 2002-2004. I went to the store to talk with a former employee I worked with who is still employed and he said that he had heard several complaints about the stool bottoms scratching other floors and to get a hold of Costco CCD. He also stated that the bamboo floor had been discontinued because of numerous complaints about easily denting, marring and scratching. I bought my flooring for 47.99 a box, they now have a new product of bamboo that costs 61.99 a box. A coincidence I think not. I have no idea what to do now, small claims court or some other remedy? Any thoughts on this subject would be highly appreciated.

I spent 20K remodeling the kitchen and now have an area approximately 100 sq. ft. that needs to be re-floored. The floor installer said, it would cost a minimum of 2500 dollars labor to reinstall the floor due to having to move a 10 foot island counter top covered in granite. There is damaged pieces running under counter.

The people standing around getting the impression that we were trying to 'steal' two mangoes. When we were in the parking lot I jokingly said to my spouse 'nice try'. She is a social worker, and I have been a federal peace officer for 30 years. She started to cry. She felt so humiliated. So to see for myself I went back to the store and took a look at the mangoes. There were jumbles of them, some with 3 to a box, some with 9, etc. I told one of the produce managers Dave what had happened, and he asked me to indicate which person it was.

When he spotted him and he said, "Oh, he's a manager." Bottom line, the incident was not handled at all well. Embarrassing not only us the customers, but the cashier (Amber L.) as well. You may want to ensure that this manager receives the benefit of some additional QVE (Quality Visitor Experience) training that they make all us government employees take.

I remember when unit pricing first came out and it was clearly intended to help customers make fiscally informed decisions about products that manufacturers were intentionally marking in misleading ways. Apparently, Costco has decided to take advantage of the consumer's belief that Kirkland (a Costco brand) items are less expensive than others and that unit pricing informs the consumer which item is the best buy. I complained to two separate supervisors and was informed that the information printed on posted price cards was computer generated at the corporate level and nothing could be done about it. Costco used different formulas in calculating their posted unit prices and relied on customer expectation to lure customers into buying a more expensive product.

A lady wearing a black vest, which I think was a supervisor, passed me to another employee. Her name is Tara. I told Tara if she can help me find my wife, because she forgot her Costco card and I'm having difficulty looking for her. I was surprised when she answered me, "I don't have a crystal ball to look for your wife." And she turned her back.

I feel so ashamed, thinking if I deserved to be treated like this. I thought being an executive member will gain you some respect. I think I am so wrong. And I wish that this will not happen again to anybody. I thought employees at Costco are service-oriented people with integrity and commitment. I was so wrong! I hope to get some justice from the way I've been treated.

I feel that first there should be in large legible print in the front of the label that it is flash pasteurized and to refrigerate and use within 30 days. Second is, there should be an expiration date clearly stamped on the product. Why? The company sent me a case of two bottles of the same acai berry, plus a bottle of their fruit juice and a bottle of their vegetable juice. I have stored them out in the garage unopened and you can clearly see mold inside the bottles. I have pictures to share if you are interested. I would not leave a bottle of anything flash pasteurized like an Odwalla juice unopened, stored for any length of time unrefrigerated. Most products that are flash pasteurized are date stamped. Trust me someone is going to get sick from this stuff.

After a couple of weeks of taking, I took a ** and 15-20 min later, I had a reaction with facial swelling and red rash over my face. I did not connect it to the ** until two days later when it happened again. ** was the only thing I had taken, eaten, or drunk. I took 4 ** for allergic reaction and called my physician who recommended I go to ER.

By this time, the rash was dissipating as well as the extreme tightness I felt in my skin. My son noticed that the remaining ** in the Rx bottle (which was a routine Rx bottle that Costco had filled, unlike the bottles from the Watson pharmaceutical company which Costco sometimes dispensed to me with their label. Watson bottles were sealed shut) did not have any imprints on them which all Rx pills are required to have.

I saw my MD the next morning, described my symptoms, and showed her the pills. She recommended I take them to Costco RX and to demand they find out what they had dispensed to me. She felt she and I needed the information as it was a true reaction to something I should never take. I took, I believe, five of the pills (I kept some for future evidence if necessary) and spoke to the pharmacist who dispensed them. He stated he did not know what they were, but it was Watson pharmaceuticals responsibility, even though I pointed out that Costco had dispensed it into one of their bottles under their supervision.

He stated he needed all the pills to send to Watson which I refused to give. He said they would send them in. They offered to replace the five I gave him which I refused. (Sorry, I don't trust anything from them now.) That was a year ago. I have repeatedly asked if they have heard back from Watson which they always state they have not. I asked for paperwork or proof that they sent it in which they state they are not required to give me.

I feel they are stonewalling me and that they have never sent anything in and just want me to go away (which I have). But it makes me angry every time I think about it. I need to know what I am allergic to.

I called Kitchen Aid, they didn't have any knowledge of Costco rebates. Costco claims that the manufacturer can stop it at any point. The date clearly said Feb 7. This is false advertising. I ordered this online because I need this type of pro mixer and also to get rebate, in the meantime, I never did get a straight answer, now I am paying $25 shipping after using $10 in gas to drive around the City of London. I had to complete a large baking project the difficult way causing me much anguish and it being late to my consumer.

When he was making the pizza he did not wear gloves. I think anyone who makes and handles food for the public in such a manner as that young man was doing should be wearing gloves at all times, especially after handling such items as cleaning items. And why do you make it so difficult to send you a complaint.

Ruby from Costco.com followed up with me and basically said sorry about that. Seriously? Sorry? That doesn't seem to quite cover my experience with Costco for my daughter's wedding.

I wouldn't recommend this brand to anyone else. As you can see, I'm a very dissatisfied customer. To me, it was a lot of money wasted. I have had cheaper products from other companies over the years, and they had lasted longer. I figure I would upgrade to the stainless steel look. I would appreciate if you could send this letter to the right department. Thank you.

When we got to the Check-out counter, my daughter was having a temper tantrum so I asked my sister to pay for the items that we shopped for while I waited right in front of them, within speaking distance and eyesight of the Check-out clerk in case there was any question. Mr. ** took one look at us and assumed that all 3 of us were doing separate shopping using my Membership Card and proceeded to call a Store Supervisor/Boss (that was the title he gave us) Mr. **. No matter how we tried to explain that I was the member and I asked my sister to make the payment so I could console my crying daughter, he insisted that we were cheating and that was just not allowable at your store.

When Mr. ** got to the Check-out Register, we explained to him the reason why my sister was the one holding my card and paying for my items. He proceeded to say, "This time, it is okay"? That comment is unacceptable because I did not break any store policy. I was using my Membership Card and paying with my own money.

The manner that Mr. ** and Mr. ** handled the situation placed us in a very embarrassing situation in the midst of other shoppers. I expected him to have investigated further who the member was and who was paying for the items I bought before saying that he will allow our behavior this time. What behavior? This leads me to conclude that the above employees are in dire need of Customer Service Training if not a Cultural Sensitivity Training. Their actions and comments proved that they profiled us. As a result, my aunt and older sister decided against signing up for a membership.

I hope you can rectify that incident so it does not happen again to someone else that will give your store a questionable reputation as to how you resolve customer complaints. I am expecting documentations/updates of any actions you have done in order to resolve this very troubling incident.

Can you at the headquarters tell me what the printout statement was if it it was not a receipt? It has "Costco Optical" on the top left hand. Under it, it has an invoice date (6/15/09), invoice number, profile number, and most importantly of all, it has my member number next to it. Mad, you bet! But I didn't throw in a fit. I just told them it was a receipt. After the cashier said I did not pay, pointing at the amount; I said, "Never mind. It doesn't matter." And I walked away.

I know my card will not expire till the end of the month. Admittedly, the guy, who renewed my card last year, did not give me a new card. But it wasn't my fault and shouldn't matter as the eye glasses clearly printed out my card number in force. Let me emphasize again, my card (ok, my membership) has not expired. It was both aggravated and comical that the cashier would claim that I did not pay for it, when at the bottom of the right hand column clearly states the total amount, $VF EFT/Debit (matched amount).

Oh, by the way, there are also 2 bar codes on the receipt. Whether the cashier can scan either one of them or not, I don't know. But the cashier and Mr. Supervisor can look the member number up (or even punch it in) as it appeared on the receipt. So, according to the cashier, I didn't pay for my glasses. I simply walked away from the Optical Department with my new pair of glasses. What talent! Thanks for your kind attention.

On Sunday, June 14, 2009, my mother-in-law took her phone, which she uses to Nesconset Costco, Nesconset, NY, because she was having trouble with it. The salesman told her that she was entitled to a free upgrade and talked her into getting a new phone. He then proceeded to pull up my account, extend my contract and activate her new phone, all without my authorization. The only receipt she received was a cashier receipt because she had to pay the tax on the free phone. She said that she did sign something, but he never gave her a copy of it. He also told her that there may be a charge on my bill but that I should disregard it.

Needless to say, when I found out about it, I was furious. I called AT&T on Monday, June 15, and they told me that according to their records, an ID was logged with an expiration of March 2012. My mother-in-law said that he never asked her for any form of ID. I don't know whose ID he used, but it definitely was not hers and obviously not mine. AT&T also told me that I cannot disregard charges on the bill, because there are four phones on the one account and it would affect them. According to AT&T, the salesman did not follow proper procedure at all. How could he go into my account and extend my contract for another two years without my knowledge and tell her to tell me that I should disregard a fee on my bill?

On Tuesday, my mother-in-law decided that she did not like the new phone, so my husband's uncle (her brother-in-law) took the new phone back. They gave him a refund receipt. He was uncomfortable with just a cashier receipt (again), so he went back on Wednesday, June 17 and asked for something in writing indicating that the phone was cancelled and that my contract and plan remains the same. They then proceeded to go back into my account and print out my plan and gave it to him, even without him showing any ID.

The paper, which I now have, is 7 pages and shows my minutes, term of contract, payment plan, and billing information. All this, again, was done without my knowledge or consent. No one has the right to see what my plan is or what I pay for it. This salesman had no right giving my information without my permission or consent to anyone, and again, he went into my account, not just once, but three times.

Any phone that I upgraded was done at an AT&T store, not at a concession in a mall or food warehouse. Any prior upgrades that I have done had to be done with me and my ID present. These people should not be permitted to represent cell phone providers, and the salesman who pulled this stunt should be fired. As far as I am concerned, this is an invasion of my privacy and something that should never have happened. This is how people have their identity stolen.

I am resigned to send it in even though I must use it for schoolwork, and though they may wipe the hard drive (without my being able to back anything up) to fix the problem. I will request that they not do so, and to return the laptop to me if they are unable to fix the issue. I will happily void the warranty and take it to someone I know can help, even though it will be expensive to fix. I went one month without my laptop for reasons left unexplained to me. I may suffer economic loss due to the inability of the outsourcing company to fix my laptop without wiping the hard drive. I will most definitely suffer in my studies if my laptop is not returned to me within 7-10 business days. Even then, I will most definitely suffer in my studies.

She needs to be working in a factory line doing the midnight shift. I know personality cannot be taught but she could at least try. If she had then, I wouldn't have the need to post this complaint for everyone to see. My shopping experiences at Costco have been pretty good up until now. I guess it's a good thing there's tons of other cashiers I could go to that can at least say "thank you" or acknowledge me. Maybe Kimi ** suddenly lost her voice along with her personality today.

I cannot seem to get my room, she is very sympathized with me but doesnt seem there is much she can do, they have a huge problem inside. the cost is around 3 grands for over three month now and I feel like I lost time and money, I am just trying not to get really mad about.

The pharmacy said they COULDN'T do the prescription until they had us in the system. I was furious because the hold up could have been prevented if only Brian been doing his job. WHAT IS THE PURPOSE OF A PHYSICIANS OFFICE CALLING IN A PRESCRIPTION IF IT ISN'T READY WHEN THE PATIENT GETS THERE! Or at least with in the hour.

Son in pain, I was so angry I threw my coffee and food out, took 45 minutes to get prescription

no truck, no tools can not finish my copper replumbing job. very glad this did not happen in my car port. would have burnt down my apartment.

Valuable hours, frustration

I finally was re-admitted into the hospital for the second time due to me hitting my head and falling and the swelling was worse. I was in under DR watch for 5 days. In the hospital is when we figured that the Rx Costco had prescribed was 8 times the dosage. I don't remember much after that, just felling a bit better since while my stay in the hospital....I was on the correct dosage. I was sent home to heal.....4 days later developed severe pnemonia from the hospital stays. I was in hospital for 3rd time for 6 days.

Memory loss Off Balance can;t even ride a bike yet Comprehension understanding tasks getting taks completed I still am off work from Dr and its been like 5 months. Had my car taken away due to not able to pay bills. Fell like a idiot in public and speaking

Costco (from what i have since learned from the internet), like to double-dip on online transactions. So the problem for me is that I did not have TWICE the amount of money that the item costs. For example if you want to buy a $700 item online, you must have $1,400 available on your debit card in order for you to get the item you ordered. They will first charge you $700 as a 'pending authorization' and then charge another $700 in a separate transaction for the item. This is known as double-dipping (Old Navy does exactly the same thing and I learned this from previous experiences with them). So their email about having a problem with my debit card is true from their point as they wanted to charge another $705 for what they already have.

The FTC need to sit up and take notice. Costco, Old Navy and others need to be put on formal legal notice that this is borderline unlawful. After all, you are taking the availability of funds away from the consumer TWICE for one transaction. There must be a law that states they MUST (by law) only be allowed to use the one pending authorization and be prohibited (by law) from making another debit. As it is right now, I cannot afford the TV gift, Costco will not cancel the authorization as it is not their policy! They are told to tell the customer that the charge will 'drop off' within a few days. This is NOT TRUE! That pending authorization can be there for 10 days.

Now I have to sit and wait for another week to get back what (I consider) they took from me under false pretenses and Costco just don't seem to give a toot about doing the right thing which is STOP your dirty tricks and double-dipping tactics. Be warned if you dela with Costco or Old Navy online and use a debit card, you will need TWICE the amount of money for ONE transaction and then sit there and be prepared to wait for 2 weeks to get the money back.
It's not right. It should be illegal and the FTC is supposed to be there to protect the consumer and it is now time they did their job and make this practice illegal.

Having $705 removed from my debit card for a period of two weeks. Zero concern or assistance from Costco either by telephone or via their online email system. Nobody has called me, nobody has rectified the sitation. So far I have been taken for $705 and they have the authorization and I have nothing. As it is I cannot afford another $700 for the gift and have to wait until the authorization drops off. I will NEVER deal with Costco again. BE WARNED!

I did this and my money was returned. I was pleasantly surprised at the ease of this and appreciated the way the Costco employees assisted with all the details. They deserve the appropriate accolades for their customer service.

Earlier this month I had the other two tires mounted and requested that they be put on the front. He again told me, in his arrogant manner with a smirk on his face, they would be put on the rear. I told him I had asked six different tire dealers if new tires should be put on the front or the rear. All six told me the front. He said they were old school from the 80's when they were told that new ones should be put on the front. I said I thought it strange that six people in the same business say one thing and he says something else and they're all wrong.

Anyhow...after the tires were mounted on the rear I decided I would write and ask YOU where the new tires should go. If you tell me the rear, I'll not question him. If you tell me the front, I will register a complaint with the local Costco manager. As a customer, I think they should be mounted where I ask them to be mounted unless there is a logical explanation why not. This is certainly not a complaint regarding the tires and I'm not looking to sue anyone. I just need to know if Scott has his information correct. I travel about 500 miles per week and want to be as safe as I can be.

The Karcher pressure washer was ruined and in the process it lit the grass on fire that also burned against my home resulting in an area of 6' x 8' of white vinyl siding melting. I eventually was able to extinguish the flames using my hose. I have been unsuccessful in my dealings with both Karcher, the Karcher service repair centers and Costco that sold me the unit originally. The serial number is 024599.

I have a worthless tool because I do not have acharger to charge the spare battery. I might have had a fire in my home if I did not catch it in time. I might have been injured when the battery ruptured.

He made the purchase on Monday the 30th, today is the 3rd and they still didn't credit my acct. What really surprised me is what the costumer service representative told my husband. She said that COSTCO charges 1st, then their bank charges the other for verification. I understand what a verification is, but to take $917.00 as a verification is SIMPLY STUPID and RUDE! She said that if we didn't have enough to cover the $1,834, we will be charged an overdraft fee. My husband told her...you mean even if I had $1,100 in my checking account and the total amount of my purchase is $917.00, COSTCO will return it as an overdraft? and she said...UNFORTUNATELY, YES.

My husband said, what if I bounce checks because of what you've done, would you pay for the charges? The answer was NO. My husband was so FURIOUS and told her that what COSTCO is doing is simply CRIMINAL and STUPID. COSTCO inconveniences their members and they don't even care. Thank God I received my stimulus check that day and had money to cover the checks we paid for our bills.

One more thing. My husband said to the girl. Do you have this certain process of your online as a warning to us? She said no. She also added that she doesn't agree to their procedures too and that she doesn't blame us. I would like to file a formal complaint against COSTCO. I just don't think anyone else should suffer the way we did.

What really surprised me is what the costumer service representative told my husband. She said that COSTCO charges 1st, then their bank charges the other for verification. I understand what a verification is, but to take $917.00 as a verification is SIMPLY STUPID and RUDE! She said that if we didn't have enough to cover the $1,834, we will be charged an overdraft fee. My husband told her...you mean even if I had $1,100 in my checking account and the total amount of my purchase is $917.00, COSTCO will return it as an overdraft? and she said...UNFORTUNATELY, YES. My husband said, what if I bounce checks because of what you've done, would you pay for the charges? The answer was NO. My husband was so FURIOUS and told her that what COSTCO is doing is simply CRIMINAL and STUPID. COSTCO inconveniences their members and they don't even care. Thank God I received my stimulus check that day and had money to cover the checks we paid for our bills.

One more thing. My husband said to the girl. Do you have this certain process of your online as a warning to us? She said no. She also added that she doesn't agree to their procedures too and that she doesn't blame us. I would like to file a formal complaint against COSTCO. I just don't think anyone else should suffer the way we did.

Almost 2 weeks later we went back to Costco and went right to the desk, near the store's entrance. The lady went on and on about how the price sign above the cheese is just the price per pound, and since the cheese was not actually a pound, that's why the price I paid was higher. I explained that all the blocks of this particular cheese were 1.1 lbs! (500 grams). There's no reason this would make it $9 more. The actual price per pound was $4.27, as I recall. Realizing I was getting nowhere with the lady behind the desk, I told her I was going to the cheese dept. to see what price was displayed that day. It's a very long walk, and I walked quickly.

When I got there the lady from behind the desk was already there, taking the price sign down. The sign is a fancy printed-up sign with the type of cheese & the price. It is coated in shiny plastic. Well, she saw me coming, and she covered the price sign in both hands and brusquely walked past me with it, with one hand flat underneath it and her other hand flat on top of it. Her body language looked strange. That's not how a person would normally carry a little sign, unless she was hiding something. And I was Amazed that she had beat me to the cheese dept. She must have RUN there, by a less direct route.

When I got back to the desk she said "No, you were wrong, the price was almost $14. I'd show you the price sign, but it has already been so thoroughly disposed of that it is completely irretrievable!" She ran hundreds of feet across the store to beat me to the cheese dept, hastily ripped the sign down as she saw me arriving there, and quickly took it back to the desk/office where, I have no doubt, she promptly shredded it before I could walk back there. I said "Gee, your behavior is very suspicious. Very suspicious, indeed!" Her reply was that she Had to go get the price sign and thoroughly dispose of it whenever there's a problem about the price.

That's the way they always do it, and she's just doing her job, following protocol. Then I helped my girlfriend shop, and an hour later we went through the cheese area and, in a store full of eager shoppers, that cheese still had no price sign ( and there was no price label on each 1.1 lb block of that brand of cheese). Days later I called the store and talked to a manager. She called me a liar. "No, no no, no! Never! Never! No, no no! Not at my Costco! Why would she walk hundreds of feet across the store? We don't do that here!! She would call the cheese dept & ask them to check the price sign for that cheese.

Why would she take the price sign away? We don't do that here! That would leave that cheese without a price for the customers to see. No, no, no, no! We just don't ever do that here! Never, never. No, no, no!!" Talking to her thoroughly rattled me. I try to be an understanding person, though, & maybe she had a PMS problem that day. I've been to the Police. I've contacted the Conumer Protection & the Better Business people. I, & many of my friends will never shop there again.

I am out $9+, but more than that it has caused me considerable emotional distress. I am very angry, and it's not fun to be angry. The Police were Very interested, and believed my story, but said that since I hadn't been hit over the head with a 2X4, they wouldn't do anything about it. This has made me lose faith in America. Costco is big, I'm small, so they have every right, it seems, to rip me off in a sly, sneaky, underhanded, deceitful, criminal and k'nieving (sp?) sort of way.

She then came up to me and told me (in the most condescending tone) that I had to be a member to eat at their food court and that I should hurry and sign up. Believe me, their cheap Kirkland food isn't worth being treated like that.