Consumer Complaints and Reviews
I worked in a pharmacy for many years so I know what great customer service should be like and Costco Pharmacy is a far from quality which is what you should expect from a membership driven company. Every time I got there, I have to tell them how to do their job. My Doctor will send over a prescription electronically right in front of me or I would call in a refill and the Doctor would call it in and the Pharmacy would claim they never received anything or an approval. I would call back again and again and the third time they had it because that was the only time they put me on hold to look.
The most recent is when I had an approval for a medication to be refilled and told them I would pick up next day and when I called the next day to see if it was ready, I was told they were out of stock and my question was why wasn't I told this yesterday or did they not fill it yesterday for me to pick up today and the clerk put me on hold. She came back on and said they had it from a different manufacturer so I said, "Yes, please fill."
This has not only happened with my medications but with my cat's as well. If the prices weren't so good (my insurance doesn't cover everything) then I would go back to Target. They never call you to tell you there is an issue and I have had to call them 3-4 times every single time I have needed a prescription. If I was the Pharmacy Manager I would fire everyone and hire all new people. Only one person who is named Charles has ever taken the time to call me back when there was an issue or took that extra step. He should get a raise.
My son is a type 1 diabetic and with that of course comes the purchase of insulin and supplies. I changed to Costco to save on pharmacy charges (which wasnt that much) and was assured they were reputable pharmacy. They were the worst pharmacy I have ever dealt with! They sold my husband the wrong supplies and told him he didnt know what he was talking about. So I had to return the items and was treated terribly, they didnt know that lancets were not used alone and somehow it was my fault. On top of all that they wanted to charge me for a meter that is given away at other pharmacies! (I have not gotten a meter from Costco at all so there was a problem of time between replacements). All in all my advice is stay away from Costco pharmacies. It's bad enough to be in a situation to need medicine so being treated badly on top is not acceptable.
I want to give complaint on Costco whole milk (Kirkland). They are not maintaining the standards since last four to five times when I purchased the milk within 10 days milk is damaging and I have given complaint in costco customer care. They were saying, "Give the milk and we will refund the money" and they are not looking our concerns and not worried about quality also. This is too bad when the experience.
My aunt has bone cancer and can no longer go to Costco with us. For years we go to university and Forsyth Florida store. We had a full cart of groceries packed about to check out and lady at self check out denied us for not having any of our sisters faces making it loud and a large issue. She told us to leave or go get a new id. I explained my aunt can't come anymore. She has cancer. It hurts her to walk the store. The blonde lady told my sister to go get her a new ID for her or find a way to bring my aunt in. It's not the lady's fault she said. She was so nasty and rude she made my sister start crying for being so mean. Costco has horrible values just rude greedy unpolite or considerate people. The lady got so rude. She said it's not her fault. "Your aunt can't come in then go else where to shop"... Your company sucks and is horrible. I hope you all catch cancer or die in a car accident.
Cotsco #1080 San Marcos Ca - Costco is being one of my best store to shop for years! But unfortunately just had a terrible experience on June 9, 2017. Like usually I went to shop for my week food and some other items. This day I also bought two Rotisserie Chickens one for lunch and the other one for sandwiches for the next day. Next day I was sliced the chicken when I noticed something black from the side of the chicken then a ball smell. I open the chicken completely and found out poop, liver, gizzard everything inside totally disgusting. Chicken was never cleaned from inside.
I decided to go back to the store and talk to the manager about it. She was totally surprised when I showed her the chicken. She did return my money from the two chickens but the problem is not finished. There I can not see or eat chicken again. Since then I have been so sick from my stomach. It seemed she didn't care. I just was told she was going to talk to the crew in the kitchen so they could check the chickens before they can cook them. I hope she did so some other people don't experience the same problem I had.
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In the Meat Department at Matthews Township Parkway Costco a female with brown hair, her name tag said Brianna. She was EXTREMELY RUDE to her coworkers calling them names and trying to make them mad because they would not do HER JOB for her. She made the work environment terrible and I felt bad for the men in there because they held their tongues and just walked away but you could tell the young man was mad. No one should have to work in a hostile work environment where they feel UNCOMFORTABLE, I was only shopping and I felt uncomfortable with the way she presented herself and treated others. Not only did this Brianna create a HOSTILE work environment while they were switching positions she was touching her face and picking at her nose while grabbing containers to put the chickens in and didn't hide it either. In plain view she was picking her nose and touching the containers.
I WILL NEVER EVER BUY A CHICKEN FROM HERE AGAIN. She's not a team player, she's not a good worker and she wasn't following SERVE SAFE rules. My children love the chickens from Costco and it's just sad that she ruined not only my experience, but my WHOLE family's experience. This was one of the most terrible experiences I've had with Costco. I just want to know where the management was at because the way she treated her coworkers was NOT ACCEPTABLE. I am more than likely cancelling my membership and I will be telling everyone about the non-sanitary conditions of this meat department. This girl ruined over 30 chickens. I hope something gets done about this because the workers should not have to deal with her rude ** attitude and I should not have to witness UNPROFESSIONAL people while shopping. Brianna RUINED my experience.
This pharmacy cares nothing for its members! Won't inform patients when there is an issue. Last straw was today when they stated I would have to take my wife to the ER and wouldn't do anything to correct the problem they created! If you value your family DON'T trust this pharmacy!
Terrible Service from one Pharmacist Suhee ** - She refused to refill a medication I have been getting filled at Costco for around 6 years. I got to Costco because they have it less than half price. It's over $500 retail and they have it generic for $220. I tried to change from a Costco by the beach to the one in Torrance where I moved last month to avoid a 30 minute drive. She looked at the Rx and said I was trying to refill my meds 3 days too soon and that I had "done it before". What?? She's crazy. It was not anything fun to take and it's very expensive. So why would I try to take more or pick it up early except that I had to work until 8:30 the next 6 days. I went in on Friday, drove there special after work (still in my lab coat as I am a healthcare practitioner) and she went crazy on me. I was almost in tears. She made me feel so bad.
I called my Dr and he called her and said she was an unreasonable lady and that he would call it in anywhere else for me. I went to another Costco Pharmacy and there was NO PROBLEM. It's like she was off her psych meds or in menopause or something. Go anywhere but here is my suggestion. I love Costco and have bought 2 laptops, a couch, mattresses, a Dyson and so much else just since December and I am ready to bring back what I can and to never shop at Costco or Costco.com again. But since they were nice at my regular pharmacy I will simply never go to Costco Torrance again. Suhee ** you need to get out of the service business. Or be nice to people. You are horrible!
Whenever possible I use the mail order Pharmacy for refillable Rx's, the in store pharmacy for one time needs. Both are excellent, but I can't say enough good things about the mail order pharmacy. They are quick & efficient. They call or email me if there is a problem & even contact the Doctor if the Rx needs a new prescription. I have auto refill on applicable Rx's & everything comes delivered to me by mail in a timely manner. I could not be more satisfied
I patronized Costco because they treat their employees fairly and compensate better than other big box stores. That said, online customer service **. Costco travel does not have a direct number to call for assistance, and calling the number on your email only puts you in a 20 minute queue to talk to the wrong department and be transferred around (1 hour total on phone today to check why my "special request" was not noted at the time of booking). The "customer service" person could CARE LESS what your problem is and acts like you are wasting their time. Save your money and sanity by comparison shopping on other sites or directly with the place you're wanting to visit (Orlando in my case). Arrrggghhh. Run To The Nearest Competitor.
I love how friendly the staff is and always go over your medications making sure you understand what you are taking and if it would interact in a negative way with any other medication you may be on.
What I like about Costco is that prescriptions cost a fraction of what you would pay at CVS or any local pharmacy. I'm a bit concerned about whether anyone cross-references your medications however.
A pharmacist saw that an eye prep for cataract surgery contained **, to which I was allergic. My ophthalmologist had no idea the medicine contained ** when I told him what the pharmacist said.
This is the best pharmacy I have ever used. The reason I started going here was because at one point I did RX coverage and my Dr. told me to start going there as they are by far the cheapest. At first I was hesitant because there is no drive through, you can't just park without all the parking lot chaos and run in and/or depending on each location of course it's located far away in the store from the front door. I compared a few prices since I take a few and on-going so I knew I would be needing to go there at least once a month and they were by far the cheapest and by A LOT. I started going at least 3 years ago and would never go anywhere else and not just because of price which of course is very important but honestly compared to any pharmacy and I have used most the pharmacists here blow me away with how intelligent they are, patient and so helpful and take the time to answer all of your questions.
Additionally the staff are so nice and flexible and there are always more than 3 people working. I picture standing in one of the other Pharmacies counter and being ignored by the staff (and usually one working) and one pharmacist and they are short with you and you are rushed out of there and with my experience not knowledgeable. Many of my RX are cheaper paying without insurance or a copay, you don't need a Costco membership to use the pharmacy and it's no big deal to park and run in because you bypass all lines as you pay direct at the pharmacy and don't need to stand in those lines at the exit to be checked with your receipt. You can also literally call and press 0 and get the pharmacy and never put on hold. I LOVE COSTCO PHARMACY.
From years ago, the customer service and professionalism at Costco has dropped significantly. This is my second time that I encountered problems with my membership at the cashier. My wife used her membership and I made the payment. The cashier attempted to reject our purchase because wanted to make the payment. I explained to her that this is my wife and we have ID's showing same last names and addresses. They wanted her to make the payment. I think this kind of treatment is beyond acceptable. As a result we have decided to cancel her membership and go elsewhere for future shopping.
I noticed that for a while I could buy my **, at Costco, then I noticed you guys changed it for a generic brand... which was ok, then a more generic brand of heartburn medicine, and it was very weak and caused me to use more of that product. So I'm not buying any kind of heartburn medicine at Costco now.
Pharmacist work with you to find best price & best meds that work for you as individual. Only downside at all is: the computerized system to call for refills, doesn't tell you up front if a med is not in stock.
I have a prescription for 60 ** every 2 months. I have to wait until I'm out to get the new prescription. That's normal. What doesn't make sense is Costco rarely has the full prescription, and tells me I can get 30, but have to wait until I'm out again to get the remainder. My question is, why is it when they have the full amount they dispense it, but when they don't, they don't allow me to pick it up when it comes in; they make me wait until I'm out to get the rest.
I asked the pharmacy technician why and emphasized that it doesn't make sense that I should be penalized for their stock issue. She said it's a Costco rule because it's a controlled substance. So, I have to change my schedule so that I don't go anywhere that day, and make an extra trip to pick up the remainder. How on earth could this make sense to any rational person. Seems to me that it's nothing more than a power trip. It was easier to get ** or ** when I was abusing drugs than getting something that is clearly written by a legitimate doctor when I'm clearly not abusing the prescription. Shame on you Costco.
I enjoyed shopping at Costco and also having my prescriptions filled there. I took prescriptions in for my wife and myself the other day and because we just came from the doctor's office I asked if I could have them on the same day as we have to start taking them right away. I was told they would not fill my prescriptions without 24 hours notice. I asked why as all other pharmacies fill them within an hour. I was told they do not have the staff to do same day fills. I suggested they hire more staff and I was told they would like that as well but the manager will not consider hiring more staff. I find this to be very poor service and now have to get some of my prescriptions filled elsewhere. I was not told this but if the excuse is that this is the only way they can keep prices down then I must say I strongly disagree as the volume sales would more than take care of that,
I have been a Costco member since it first opened in Burnaby BC. I recently gave the Store Manager my Costco card due to my experiences with the Pharmacy, Management and lack of caring by any employee of this store. You are lucky enough to get a parking space, which does not happen all the time, fight through the throng of shoppers loading up gigantic carts with useless stuff, this shopping experience to me is just horrible!!!! I was picking up prescriptions there for the last 6 months and not ONCE did they have my order ready. There was always some lame excuse and was always told to come back the next day or wait around for an hour... The ploy to get you to do some shopping I suppose.
I met with the pharmacy manager a few times but this person did not care one bit as they were way too busy to deal with me. I then asked to meet the Store Manager. I met a gentleman who presented himself as the Store Manager and he agreed that there are some major problems at this Costco, one of the busiest in the Lower Mainland. Went back a few weeks later and no prescription again. Went to see the store manager and this time I met a woman. I said the last time I was here I met a male store manager. She said he was not the store manager, just filling in while she was away. So now they lie to their customers too!
I am quite surprised that Costco is still even in business with their total lack of respect for their customers and they have no idea what customer service is all about. And to boot, they don't trust you as they have to stop you at the door to make sure you have paid for all your goods. What a sleazy company this is. I avoid this shopping disaster and will never set foot in any one of their stores again.
I would like to take this opportunity to provide a positive rating to Costco stores. I have been a member since the 80's of both the major mega box retailers and frankly both are good but I find that Costco edges out the other mega box retailer by a good bit. So I in essence gave up my membership in the second best mega box retailer and plan on staying with Costco. Their customer support in store and online is fantastic, they have detailed knowledge of the goods they carry including specifications! These days it's hard to find a store where the salesperson knows about the specs! The quality of goods is high as is their warranty extension process. So folks at Costco keep on keeping on. You are the best. Thank you.
Costco's dramatic drop in customer service (2017) -- As a lifelong Costco shopper I have always enjoyed shopping at Costco. It would be nice if I could just end this review at that. Unfortunately, this is a real review with real customer feedback. My experiences with Costco have progressively gotten worse over the last year or so, finally coming to a point today 2/2/2017. As we all know Costco is a nightmare on the weekends. So to help avoid this quagmire and not add to the chaos, we now go to Costco on a weekday during the middle of the day. Because of this new Costco shopping day (weekday) I can no longer go to Costco because I work during the week. For the third (3) time now my wife has been aggressively confronted, argued with, and threatened to take away the card. They went as far as blocking her from using my account and sent her away in tears. All because it is my name on the card. There was no consideration given to the fact that she is my wife and we live at the same address.
What they want me to do is buy ANOTHER Costco membership!!! They want me to buy 2 memberships for one household!! This make NO! sense, I'm not trying to give my card to a stranger or a neighbor, or even extended family!! This is my wife and why would I BUY another membership!!! I called Jenny in Memberships at the Salt Lake City, UT store and this was my response. I asked for an exception to be made and they allow my wife to do our grocery shopping and this was the response that I get! My mother goes to Sam's Club and she uses my father's card. At most they mention to her, "Next time could you have your husband come with you?" WOW Costco this your customer service!! I STRONGLY suggest anyone in the market for a big box store membership to get a Sam's Club membership if for no other reason than what I mentioned above.
This review is not about the service given at the pharmacy counter, but at the service given at the entrance, where you do returns or you create your Costco member card. Every time I went there (2 times so far), the service was terrible. First they try to make you renew the Executive member card and they don't take no for an answer. And once you try to make them understand nicely that you'd rather take the regular membership card since you already tried the Executive one (wasn't really beneficial), they make faces as if you were mean or a jackass. The guy at the counter seemed pissed and he was quite rude, so was the "manager" at that counter. I hate going to that Costco because of how disrespectful they were. Hopefully, the management system will consider this message and send words to their employees (Costco in Laval, Quebec) to give a better service next time.
Most times, most of your people are present. That's because you have enough workers. They moved a great guy, this one is good. I just know not to go to the store for hours. I belong so it's about time I got something however as of 1/1 I am being subjected to go to Walgreens or I won't get the lowest price.
They have lousy service, lousy attitude, lousy Parking. Pharmacy Manager just doesn't care... Will never deal with them again. You get what you pay for because their prescription fee is lower than anyone else in Vancouver. But for a few bucks more Safeway actually CARES!!!!
They are prompt and they answer questions about drug interaction. The line is always short and filling a prescription takes less than an hour. Do not need to be a member and department at the top of the store.
During the Christmas season, my wife and I were food shopping at our local Costco Warehouse. While wandering the aisles, my wife happened upon this great stainless steel workbench, which would have provided just what we needed for improving our kitchen work/storage space problems. Being it was Christmas, and we're seniors, we were desperately short on funds. We didn't have enough cash to spare for an unanticipated extra $299.00 expense. I convinced my wife, that we should wait. Silly me. I figured it was Christmas, and who would be buying that many expensive stainless steel work benches? I should have known better. When we returned in January, ready to buy, we were informed that the store was not only sold out of their work bench supply, there would never be any more such work benches offered, and our ONLY alternative would be for us to attempt to order the item directly from the Costco website.
It was during this part of the experience, where I was informed that there would be an additional $149.99 shipping charge, which would be tacked onto the purchase price. According to their customer service people, and completely unlike so many other "Big Box" retailers, it seems Costco not only does NOT offer to ship direct order products to their stores for customer pick-up, but if you spend the time (like I did), and contact every other Costco Warehouse store (within a 150 mile radius), you will learn that it doesn't matter if you find what you are looking for. Costco is not interested in helping you. I decided to try and purchase the same product from another store, and go pick it up myself. In my case I found the stainless work bench at another Costco Warehouse Store. This store was more than 150 miles away from us.
Upon reaching that store by telephone, I was informed that Costco policy does not allow credit card purchases over the phone. They also DO NOT offer to place items in stock "on hold". In a most unapologetic way, I was told, "Every single item we sell is strictly cash and carry. We expect you to come in, buy what you want, and take it with you." Their only offer of remedy would be to "hold" an item on the day of purchase. That was their subtle hint, that I should immediately get into my car, and get there ASAP. I was strongly advised to call the store, prior to leaving my home, to make sure there was still a unit available for purchase. Wow. Now that's what I call strong-arm sales tactics. We live in a small, rural, community. We don't have a bunch of "Big Box" stores.
We're used to having to jump into our car and drive many miles to get what we need. But of all the large retailers we DO have close by - WalMart, Lowe's, Home Depot, etc. - everyone of them has impressed me with how they seem to go out of their way, to check other stores close by, or offer to place an order for us, and even go so far as to have items dropped shipped directly to their stores, to help their customers to avoid driving hundreds of miles or paying huge shipping charges. With Costco, my experience seems as if they almost deliberately go out of their way NOT to sell you something. I'm retired now, and as they say, "Hindsight is 20/20." After this experience with Costco Company, I sure wish I could go back in time, and open my own giant-sized department store, just like theirs, in a small community just like ours, and simply hang out a sign on the door that reads... "WELCOME TO MY STORE... NO CUSTOMERS WANTED."
My concern is not so much the pharmacy, but the drug companies which raise the price to consumers every day. A drug used in our family has gone up 80%. There needs to be a price freeze and the government should do something worthwhile for a change. For example, to investigate who is receiving all the money for these drugs especially if they are off patent.
Costco is by far the best priced pharmacy. However, I made the mistake of having my generic blood pressure medicine, **, filled at Walgreens. I had not met my deductible, so I had to pay out of pocket. Walgreens' price was $235.00 but with Costco, for the same exact medicine for 90 days was only $22.19!!! I wish everyone knew about the price differences that pharmacies charge.
The pharmacy staff is knowledgeable, helpful and friendly. If someone can't help you they find someone that can. I get what I need in a timely manner and they remember my name. They have good products and great prices. I like Costco but I don't like the hours.
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Costco Pharmacy Company Profile
- Company Name:
- Costco Pharmacy
- Formerly Named:
- PO Box 34331
- Postal Code:
- United States