Costco Pharmacy

I do not know the experience of others but my experience of Costco Pharmacy, Laird Road Mississauga is terrible. Looks like they are doing us a favour doing their paid jobs. One it is difficult to get a person in the pharmacy answer the call. Minimum hold time is 5 to 10 minutes. Second the person who answers the phone will keep you hanging in there for answers and by that time some other employee will come on the line, asking for whom you are holding. Third they never seem to have all the items on the prescription sent by fax by my doctor.

I dread having to get my prescriptions filled now that I am utilizing Costco pharmacy services. I appreciate the lower prices but the sacrifice it requires is almost to great. There is no way to avoid the 30-40 minute wait, after actually getting into the store to pick up a refill as calling in an order requires 2 days to be filled. Ridiculous! Picking up a prescription should not have to be a major event that one needs to schedule a half a day to get done. Pathetic service.

For the second time in as many months I have brought my prescriptions to be filled at which time I said I would like to wait for it, suggested wait time was 25 minutes so I walked around the store, came back after 30-35 minutes. Still NOT ready so I waited there another 20 or so minutes. Yesterday afternoon I dropped a new script and was told 35 minutes wait at which time I said I would be back in the morning. SO, today I went to pick it up - NOT EVEN STARTED, so I waited for 30 minutes. ENOUGH!!!

I got a cream for a rash and they gave me 3 when I asked for one. Then I asked to give me one instead and I waited 30 minutes to eventually cancel it because there was no one in line. The guy kept saying 2 mins for the system to verify but when someone new came up they helped them first?? We asked what’s taking so long and he said, "As soon as the lady is done with that lady she’ll do yours." Like the lady came 10 mins before us. Why are you not helping us first? Absolutely ridiculous.

Ordered a refill and it had to be ordered. Waited until Monday and instead of running it through my insurance they wanted to charge me 123.00. Because they had to redo it I had to wait over 30 minutes because of their mistake.

I recently had my doctor place prescription orders with my local Costco in Westlake Village, California. I called the pharmacy a couple days after my doctor called in the order. They had NO RECORD OF THE ORDER! I called my doctor and she wasn't terribly surprised. She said Costco "LOSES" Rx orders regularly. She believes their pharmacies are too small and understaffed. To me, that's a DAMN DANGEROUS SITUATION for people needing medications!!! I LOVE COSTCO PRICES... But I gotta find someplace else to fill my scripts!

I got an automatic renewal in my e-mail. I activated it and it should have been filled last week. I checked my prescription this morning and am almost out. Turns out it should have been refilled a week ago. And of course they are closed on Sunday. I will probably change to a more convenient store that is open 24/7 or at least every day. This is vastly inconvenient to say the least.

Went to get my Rx refilled after a particularly difficult and terrible dental experience. Was told after I submitted my script that "they are busy and it's going to take 20 minutes or so..." I told them that I was already in severe pain and to please expedite it as much as possible. 20 minutes later with my jaw barely able to move and not being able to swallow. (This part obviously was not Costco's fault.) I go to get my Rx and am told, "Gee we are so slammed and it's going to be another 20 minutes ..." I replied "Are you Serious? Can you not tell I am in agony here? Why can't we expedite this for people who are obviously hurting?" My reply was, "Yeah now that would be nice huh?"

I went to the pharmacy to fill a prescription. I went to the drop off to turn it in, after asking if they had the right brand, as my doctor filled my script early because the pharmacy I went to their brand was taking 2 hours to dissolve. I double checked and they had the brand my doctor recommended I get. They said it would be ready in a half hour. So half hour I checked. It was not ready so they said they would let me know when it was ready. Another half hour goes by I check again. Still not ready. I sat back down then all the sudden the cashiers started saying, "I'm not going to tell her, you tell her." Mind you they were loud enough for the other people waiting for their meds to hear.

I was recently involved in an accident that left me unable to pick up several medications I had phoned in to Costco pharmacy the previous day. My husband does not have a membership so I gave him my card to pick up the items for me. The technician at the desk refused to give him the medications (which included insulin) because he did not have his own card.