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Costco Pharmacy Reviews
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My 2nd time using Costco pharmacy and as the first time it put a sour taste in my mouth. The staff can not read prescription correctly on date release - will not use Costco pharmacy again- no 3rd times - it's called 3 strikes and you're out.
I have now bought 2 large screen TVs from Costco. No problem returning them if there is a problem. Customer service is absolutely excellent. Like M and S you can buy with complete confidence. Food is always good quality too.
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I have a prescription to be filled at Costco. My local store has been out of stock for three months. Costco can’t tell me what other Costco has the medication in stock and can’t get any transferred to my store. So I have to call around to other Costco locations and find the one that has my medicine. Then I have to drive and pick it up. Get this, one Costco charges $40 and another $20. And they can’t tell me why.
I tried to use a GoodRX coupon at Costco pharmacy in Pooler, GA. The same coupon I had previously used and is advertised by Costco. The young woman helping me said she could not honor the coupon. She was annoyed but I asked to speak to someone else since I had specifically had my Dr. send my script to this pharmacy to use the coupon. After much debate the pharmacist said he would allow me to the use coupon one more time, but not again. Ok, fine. I did tell him it was frustrating that Costco would advertise this price then not honor it. Anyways, I know me and my coupon were a pain, but I thanked him for honoring it this last time.
While I continued to shop at Costco I walked by the pharmacy again and made eye contact w the young lady who originally helped me. She saw me and called me a ** as she walked by. I was flabbergasted! All over a coupon, geez!! I did go and let the pharmacist know I didn’t appreciate being insulted by their employee. The pharmacist informed me he didn’t hear her say that. Ok….But then he quickly added he would address it. I’m not sure if he actually was going to, but definitely won’t be using that pharmacy again.
I purchase my dog's prescription every two weeks.... I have been paying $31.09 with tax.... Today I went to pick up her prescription and it was $96.51!!! How? Why? Contacted corporate and still awaiting a response....
Don't use Costco's online pharmacy based in California. First, the system doesn't let you have the prescriptions for more than one person per email address. If you have young children you have to set up an account for each person. Second, their website seems to arbitrarily turn off auto refills. And finally, it takes up to two or more weeks to get refills on an existing prescription. Even if you ask for 2-day delivery, it doesn't arrive on time. Ten days and counting currently.
Costco shorted me several times on my medication. Resulting in request to verify count in my presence. They state it’s impossible for this to happen, as medication is counted 4X already! Why am I receiving pills broken half, other times short 18 pills, discolored brown freckles and black chunks in most recent script. Caused me to throw several away each time this occurred. Does not leave me with trusting the manufacturer they buy from or the pharmacist. Just this last prescription, I had serious reaction to this same medication on last prescription.
Few months ago I had picked up my lorazepam. Few days later get call from Costco telling me, don’t take your medication. You need to return it right away! Ask why? What’s wrong? They said “Your medication has error, we have mixed your 1mg with 2mg!!” This could have cost me my life, car accident or someone else’s life. I have phoned them with my concerns. Went in several times now with these different issues. I was spoke to Very disrespectfully. I always trusted my pharmacist prior to switching to Costco.
Pharmacists judge & are my jury. They decide what you get not your physician. HIPPA is the drop off window speaking loudly for Pharmacy techs & public to hear. Pharmacists have no sensitivity to ADHD patients.
This is a repeat medication I get. I'm tired of getting half pills considering these are controlled substances. Also been short a couple pills no matter how they say counted. You can't call half pills full meds. I do not split or over take since can't get until after I run out. This is 4x now and really mad.
Costco Pharmacy is worst for customer service. It's taken 6 phone calls to get a refill and still not done. First they denied they received the script from doctor. Then doctor didn't have all info on the request. Instead of giving me all the information so I could relay to doctor I got a bit of info in one call then another bit of information. 6 calls and still not resolved. Pharmacists are important people but they shouldn't be rude and should provide complete information rather than require CUSTOMER to make additional calls to resolve problem. I guess Costco doesn't require good customer service from them.
Costco Pharmacy author review by ConsumerAffairs Research Team
Costco operates over 700 locations worldwide with many of those stores having pharmacies on site. Costco also provides online pharmacy services such as prescription refills, home delivery, fulfilling new prescription orders and fulfilling pet prescriptions. Consumers do not need to be a member of Costco’s membership program to participate in their online pharmacy services.
Prescription refill: Customers can refill their prescriptions online by entering in a few pieces of information found on their prescription label such as the warehouse and prescription numbers along with their name, phone number and email address. Customers can refill up to six prescriptions at one time.
Home delivery: Customers who are unable to pick up their prescriptions at a Costco location can choose to have them delivered. Costco is licensed to dispense controlled substances in all appropriate states. Standard shipping is free and takes 6-14 days, three-day shipping is $10.95 and two-shipping is $13.95.
Drug directory: Costco’s drug directory provides the pricing (before insurance) and information for all available drugs, including generic alternative information for each drug. Drug information tells consumers what the drug is and how to use that medication properly.
Pet medication: Costco pharmacies dispense over 150 commonly used medications for dogs and cats at lower prices that rival online pet medication suppliers. With a prescription from a veterinarian, customers can fill or refill their pet’s medications. Costco has a full list of pet medication pricing online.
Costco Membership Prescription Program: Costco offers the CMPP to its members as an additional benefit that allows them to receive lower prices on all medications. The CMPP is offered at no additional charge to Costco members and customers can apply the discounts to any medication not covered by their insurance.
Accreditation: Costco doesn’t list its licensing and accreditation online. Consumers can call and verify both by using a toll-free number.
Costco Pharmacy Company Information
- Company Name:
- Costco Pharmacy
- Formerly Named:
- PO Box 34331
- Postal Code:
- United States
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