Costco Pharmacy

I purchased tickets to an event for $400 on costco.com. The funds were immediately taken out of my checking account. About an hour later I got an email saying my transaction was declined, however, $400 was still taken from my account. It was after hours already so I called Costco.com the next day, Friday, and they told me it was a system glitch and the funds will be returned Monday morning. Monday came and no refund. I had to call Costco every day for a week and every day they promised my money would be refunded the next day. Finally I got sick of getting the runaround and stayed on the phone for three hours with Costco until the issue was resolved. All the while the representative is discouraging me from holding on the line and trying to get me to hang up and call back the next day.

One time is enough. I'm on the road for several months and gave an address to the pharmacy for shipping. When I received the email shipping confirmation it showed my home address. Knowing that the online pharmacy is not open on Sunday, I sent an email about the confirmation late Saturday night and waited patiently until 4pm EST for a response, which did not arrive. (Yes, I checked the junk mail folder). I called and was told that a) their system always confirms the address on file rather than where the script is sent, and b) someone allegedly responded to my email. A properly designed system will show the correct shipping address. I don't believe that someone replied to my email when said reply is not in my inbox or junk box. It never happened. This is a level of service unacceptable for something as important as a pharmacy. I hope Amazon jumps into the online pharmacy business so the job is done right.

The only drawback to using the facility in San Luis Obispo is that I know the new prescription from my physician will not be ready until the next day, no matter what the medicine is. They can beat local prices, even my insurance co pay, by several dollars, so I would rather wait the extra day and drive back for the savings. Especially after being overcharged at CVS triple after breaking my ankle 18 months ago.

I worked in a pharmacy for many years so I know what great customer service should be like and Costco Pharmacy is a far from quality which is what you should expect from a membership driven company. Every time I got there, I have to tell them how to do their job. My Doctor will send over a prescription electronically right in front of me or I would call in a refill and the Doctor would call it in and the Pharmacy would claim they never received anything or an approval. I would call back again and again and the third time they had it because that was the only time they put me on hold to look.

My son is a type 1 diabetic and with that of course comes the purchase of insulin and supplies. I changed to Costco to save on pharmacy charges (which wasnt that much) and was assured they were reputable pharmacy. They were the worst pharmacy I have ever dealt with! They sold my husband the wrong supplies and told him he didnt know what he was talking about. So I had to return the items and was treated terribly, they didnt know that lancets were not used alone and somehow it was my fault. On top of all that they wanted to charge me for a meter that is given away at other pharmacies! (I have not gotten a meter from Costco at all so there was a problem of time between replacements). All in all my advice is stay away from Costco pharmacies. It's bad enough to be in a situation to need medicine so being treated badly on top is not acceptable.

I want to give complaint on Costco whole milk (Kirkland). They are not maintaining the standards since last four to five times when I purchased the milk within 10 days milk is damaging and I have given complaint in costco customer care. They were saying, "Give the milk and we will refund the money" and they are not looking our concerns and not worried about quality also. This is too bad when the experience.

My aunt has bone cancer and can no longer go to Costco with us. For years we go to university and Forsyth Florida store. We had a full cart of groceries packed about to check out and lady at self check out denied us for not having any of our sisters faces making it loud and a large issue. She told us to leave or go get a new id. I explained my aunt can't come anymore. She has cancer. It hurts her to walk the store. The blonde lady told my sister to go get her a new ID for her or find a way to bring my aunt in. It's not the lady's fault she said. She was so nasty and rude she made my sister start crying for being so mean. Costco has horrible values just rude greedy unpolite or considerate people. The lady got so rude. She said it's not her fault. "Your aunt can't come in then go else where to shop"... Your company sucks and is horrible. I hope you all catch cancer or die in a car accident.

Cotsco #1080 San Marcos Ca - Costco is being one of my best store to shop for years! But unfortunately just had a terrible experience on June 9, 2017. Like usually I went to shop for my week food and some other items. This day I also bought two Rotisserie Chickens one for lunch and the other one for sandwiches for the next day. Next day I was sliced the chicken when I noticed something black from the side of the chicken then a ball smell. I open the chicken completely and found out poop, liver, gizzard everything inside totally disgusting. Chicken was never cleaned from inside.

In the Meat Department at Matthews Township Parkway Costco a female with brown hair, her name tag said Brianna. She was EXTREMELY RUDE to her coworkers calling them names and trying to make them mad because they would not do HER JOB for her. She made the work environment terrible and I felt bad for the men in there because they held their tongues and just walked away but you could tell the young man was mad. No one should have to work in a hostile work environment where they feel UNCOMFORTABLE, I was only shopping and I felt uncomfortable with the way she presented herself and treated others. Not only did this Brianna create a HOSTILE work environment while they were switching positions she was touching her face and picking at her nose while grabbing containers to put the chickens in and didn't hide it either. In plain view she was picking her nose and touching the containers.

This pharmacy cares nothing for its members! Won't inform patients when there is an issue. Last straw was today when they stated I would have to take my wife to the ER and wouldn't do anything to correct the problem they created! If you value your family DON'T trust this pharmacy!

Terrible Service from one Pharmacist Suhee ** - She refused to refill a medication I have been getting filled at Costco for around 6 years. I got to Costco because they have it less than half price. It's over $500 retail and they have it generic for $220. I tried to change from a Costco by the beach to the one in Torrance where I moved last month to avoid a 30 minute drive. She looked at the Rx and said I was trying to refill my meds 3 days too soon and that I had "done it before". What?? She's crazy. It was not anything fun to take and it's very expensive. So why would I try to take more or pick it up early except that I had to work until 8:30 the next 6 days. I went in on Friday, drove there special after work (still in my lab coat as I am a healthcare practitioner) and she went crazy on me. I was almost in tears. She made me feel so bad.

Whenever possible I use the mail order Pharmacy for refillable Rx's, the in store pharmacy for one time needs. Both are excellent, but I can't say enough good things about the mail order pharmacy. They are quick & efficient. They call or email me if there is a problem & even contact the Doctor if the Rx needs a new prescription. I have auto refill on applicable Rx's & everything comes delivered to me by mail in a timely manner. I could not be more satisfied

I patronized Costco because they treat their employees fairly and compensate better than other big box stores. That said, online customer service **. Costco travel does not have a direct number to call for assistance, and calling the number on your email only puts you in a 20 minute queue to talk to the wrong department and be transferred around (1 hour total on phone today to check why my "special request" was not noted at the time of booking). The "customer service" person could CARE LESS what your problem is and acts like you are wasting their time. Save your money and sanity by comparison shopping on other sites or directly with the place you're wanting to visit (Orlando in my case). Arrrggghhh. Run To The Nearest Competitor.

I love how friendly the staff is and always go over your medications making sure you understand what you are taking and if it would interact in a negative way with any other medication you may be on.

What I like about Costco is that prescriptions cost a fraction of what you would pay at CVS or any local pharmacy. I'm a bit concerned about whether anyone cross-references your medications however.

A pharmacist saw that an eye prep for cataract surgery contained **, to which I was allergic. My ophthalmologist had no idea the medicine contained ** when I told him what the pharmacist said.

This is the best pharmacy I have ever used. The reason I started going here was because at one point I did RX coverage and my Dr. told me to start going there as they are by far the cheapest. At first I was hesitant because there is no drive through, you can't just park without all the parking lot chaos and run in and/or depending on each location of course it's located far away in the store from the front door. I compared a few prices since I take a few and on-going so I knew I would be needing to go there at least once a month and they were by far the cheapest and by A LOT. I started going at least 3 years ago and would never go anywhere else and not just because of price which of course is very important but honestly compared to any pharmacy and I have used most the pharmacists here blow me away with how intelligent they are, patient and so helpful and take the time to answer all of your questions.

From years ago, the customer service and professionalism at Costco has dropped significantly. This is my second time that I encountered problems with my membership at the cashier. My wife used her membership and I made the payment. The cashier attempted to reject our purchase because wanted to make the payment. I explained to her that this is my wife and we have ID's showing same last names and addresses. They wanted her to make the payment. I think this kind of treatment is beyond acceptable. As a result we have decided to cancel her membership and go elsewhere for future shopping.

I noticed that for a while I could buy my **, at Costco, then I noticed you guys changed it for a generic brand... which was ok, then a more generic brand of heartburn medicine, and it was very weak and caused me to use more of that product. So I'm not buying any kind of heartburn medicine at Costco now.

Pharmacist work with you to find best price & best meds that work for you as individual. Only downside at all is: the computerized system to call for refills, doesn't tell you up front if a med is not in stock.

I have a prescription for 60 ** every 2 months. I have to wait until I'm out to get the new prescription. That's normal. What doesn't make sense is Costco rarely has the full prescription, and tells me I can get 30, but have to wait until I'm out again to get the remainder. My question is, why is it when they have the full amount they dispense it, but when they don't, they don't allow me to pick it up when it comes in; they make me wait until I'm out to get the rest.

I enjoyed shopping at Costco and also having my prescriptions filled there. I took prescriptions in for my wife and myself the other day and because we just came from the doctor's office I asked if I could have them on the same day as we have to start taking them right away. I was told they would not fill my prescriptions without 24 hours notice. I asked why as all other pharmacies fill them within an hour. I was told they do not have the staff to do same day fills. I suggested they hire more staff and I was told they would like that as well but the manager will not consider hiring more staff. I find this to be very poor service and now have to get some of my prescriptions filled elsewhere. I was not told this but if the excuse is that this is the only way they can keep prices down then I must say I strongly disagree as the volume sales would more than take care of that,

I have been a Costco member since it first opened in Burnaby BC. I recently gave the Store Manager my Costco card due to my experiences with the Pharmacy, Management and lack of caring by any employee of this store. You are lucky enough to get a parking space, which does not happen all the time, fight through the throng of shoppers loading up gigantic carts with useless stuff, this shopping experience to me is just horrible!!!! I was picking up prescriptions there for the last 6 months and not ONCE did they have my order ready. There was always some lame excuse and was always told to come back the next day or wait around for an hour... The ploy to get you to do some shopping I suppose.

I would like to take this opportunity to provide a positive rating to Costco stores. I have been a member since the 80's of both the major mega box retailers and frankly both are good but I find that Costco edges out the other mega box retailer by a good bit. So I in essence gave up my membership in the second best mega box retailer and plan on staying with Costco. Their customer support in store and online is fantastic, they have detailed knowledge of the goods they carry including specifications! These days it's hard to find a store where the salesperson knows about the specs! The quality of goods is high as is their warranty extension process. So folks at Costco keep on keeping on. You are the best. Thank you.

Costco's dramatic drop in customer service (2017) -- As a lifelong Costco shopper I have always enjoyed shopping at Costco. It would be nice if I could just end this review at that. Unfortunately, this is a real review with real customer feedback. My experiences with Costco have progressively gotten worse over the last year or so, finally coming to a point today 2/2/2017. As we all know Costco is a nightmare on the weekends. So to help avoid this quagmire and not add to the chaos, we now go to Costco on a weekday during the middle of the day. Because of this new Costco shopping day (weekday) I can no longer go to Costco because I work during the week. For the third (3) time now my wife has been aggressively confronted, argued with, and threatened to take away the card. They went as far as blocking her from using my account and sent her away in tears. All because it is my name on the card. There was no consideration given to the fact that she is my wife and we live at the same address.

This review is not about the service given at the pharmacy counter, but at the service given at the entrance, where you do returns or you create your Costco member card. Every time I went there (2 times so far), the service was terrible. First they try to make you renew the Executive member card and they don't take no for an answer. And once you try to make them understand nicely that you'd rather take the regular membership card since you already tried the Executive one (wasn't really beneficial), they make faces as if you were mean or a jackass. The guy at the counter seemed pissed and he was quite rude, so was the "manager" at that counter. I hate going to that Costco because of how disrespectful they were. Hopefully, the management system will consider this message and send words to their employees (Costco in Laval, Quebec) to give a better service next time.

Most times, most of your people are present. That's because you have enough workers. They moved a great guy, this one is good. I just know not to go to the store for hours. I belong so it's about time I got something however as of 1/1 I am being subjected to go to Walgreens or I won't get the lowest price.

They have lousy service, lousy attitude, lousy Parking. Pharmacy Manager just doesn't care... Will never deal with them again. You get what you pay for because their prescription fee is lower than anyone else in Vancouver. But for a few bucks more Safeway actually CARES!!!!

They are prompt and they answer questions about drug interaction. The line is always short and filling a prescription takes less than an hour. Do not need to be a member and department at the top of the store.

During the Christmas season, my wife and I were food shopping at our local Costco Warehouse. While wandering the aisles, my wife happened upon this great stainless steel workbench, which would have provided just what we needed for improving our kitchen work/storage space problems. Being it was Christmas, and we're seniors, we were desperately short on funds. We didn't have enough cash to spare for an unanticipated extra $299.00 expense. I convinced my wife, that we should wait. Silly me. I figured it was Christmas, and who would be buying that many expensive stainless steel work benches? I should have known better. When we returned in January, ready to buy, we were informed that the store was not only sold out of their work bench supply, there would never be any more such work benches offered, and our ONLY alternative would be for us to attempt to order the item directly from the Costco website.