Costco Pharmacy

I recently had my doctor place prescription orders with my local Costco in Westlake Village, California. I called the pharmacy a couple days after my doctor called in the order. They had NO RECORD OF THE ORDER! I called my doctor and she wasn't terribly surprised. She said Costco "LOSES" Rx orders regularly. She believes their pharmacies are too small and understaffed. To me, that's a DAMN DANGEROUS SITUATION for people needing medications!!! I LOVE COSTCO PRICES... But I gotta find someplace else to fill my scripts!

I got an automatic renewal in my e-mail. I activated it and it should have been filled last week. I checked my prescription this morning and am almost out. Turns out it should have been refilled a week ago. And of course they are closed on Sunday. I will probably change to a more convenient store that is open 24/7 or at least every day. This is vastly inconvenient to say the least.

Went to get my Rx refilled after a particularly difficult and terrible dental experience. Was told after I submitted my script that "they are busy and it's going to take 20 minutes or so..." I told them that I was already in severe pain and to please expedite it as much as possible. 20 minutes later with my jaw barely able to move and not being able to swallow. (This part obviously was not Costco's fault.) I go to get my Rx and am told, "Gee we are so slammed and it's going to be another 20 minutes ..." I replied "Are you Serious? Can you not tell I am in agony here? Why can't we expedite this for people who are obviously hurting?" My reply was, "Yeah now that would be nice huh?"

I went to the pharmacy to fill a prescription. I went to the drop off to turn it in, after asking if they had the right brand, as my doctor filled my script early because the pharmacy I went to their brand was taking 2 hours to dissolve. I double checked and they had the brand my doctor recommended I get. They said it would be ready in a half hour. So half hour I checked. It was not ready so they said they would let me know when it was ready. Another half hour goes by I check again. Still not ready. I sat back down then all the sudden the cashiers started saying, "I'm not going to tell her, you tell her." Mind you they were loud enough for the other people waiting for their meds to hear.

I was recently involved in an accident that left me unable to pick up several medications I had phoned in to Costco pharmacy the previous day. My husband does not have a membership so I gave him my card to pick up the items for me. The technician at the desk refused to give him the medications (which included insulin) because he did not have his own card.

Costco pharmacy is inexpensive. However, the pharmacists at my local Costco are inept. Of the five prescriptions I have had filled at my local Costco, only one was filled correctly. Various pharmacists have gotten the other four wrong. When I have question them, a team of two or three people is sent to the counter to argue with me and blame the prescribing doctor, the insurance company of both for Costco's error. On one occasion, I pointed to the label on the medication they had sold me that clearly indicated that the prescription was not correctly filled according to Costco's own label, the pharmacist refused to acknowledge that he had made a mistake.

I have a number of prescriptions that I needed to have filled. I called the Appleton Costco store and they said to wait until Friday to come in. Costco in Appleton, does not call you, YOU need to call them if to check on prescriptions. Also, the place I transferred all of these prescriptions to, texts me when they are ready. Costco in Appleton, WI will not go out of their way to offer any assistance this way. So, I called them twice to check on my prescriptions, thinking I could just go in and pick up my prescriptions and be on my way. Well, this was not the case. I was told my insurance was not on file (even though I had prescriptions filled in March, 2018). Hmmm, did my March prescriptions go through my insurance? I had been going to them for over 1 1/2 years and my insurance was not on computer? Not very efficient if you ask me.

I wanted to get a pneumonia vaccination (over 65) which is covered by Medicare Part B. I waited an hour and 15 minutes to be told that I would have to pay for the vaccine because the Costco system would not bill Medicare Part B. I went down the street to CVS, no wait, they said vaccination was covered by Medicare Part B, got the vaccination and was out the door in 15 minutes. Fast and friendly at CVS. No more Costco Pharmacy for any vaccines! I like Costco but the pharmacy service is terrible.

When I went to Silverdale Washington Costco and tried to fill my prescription I was told I had no choice but to use my insurance. For 90 days I pay around $23, if I use my insurance it a $25 copay for 30 days...I have been paying cash for years. When I called my insurance company they said that they never heard of such a thing. What was costing me $100 a year now is going to cost me $300. If this a new Costco company policy?

It is the 2nd time that the pharmacist named Vy ** tries to override doctor's orders. She did it again, this time I am absolutely appalled. The prescription read 2 capsules by mouth and she verbally overrode it to only one capsule. She claimed prescription was too high. The doctor had explained to us why he needed a high dose. Not to mention she had done the same before. To the extent of changing the written prescription! We had to personally go to the doctor and tell him face to face what she had done. The doctor was upset and made the prescription again and called the pharmacy to make sure that never happened again. Unacceptable. Does a pharmacist have this type of power?

We've been dealing with the Charlottesville VA Costco pharmacy for years. This year we changed drug plan carriers. When we tried to fill our usual prescription, we were told (A) this plan doesn't cover that drug but Medicare Part B does, and (B) Costco pharmacy doesn't bill Medicare so the price is the through-the-roof cash price. When we went elsewhere, we learned that Costco is the ONLY pharmacy in town that won't bill Medicare for Part B coverage. Wonder if it's just our Costco, or all of them. Pretty quirky bunch, Costco management.

I also shop at Costco for their large selection of organic groceries and reasonable pricing on other staples. Trader Joe's is also in the same shopping center as Costco & has good values and variety too.

They changed my ** (generic) again when going to Costco - I questioned this and asked if I could get the same med I got last time. I was not happy about always getting a different version of the med. I am 74 years old and have been an RN for 50 years. I do know a little something about Health Care and Pharmacies. I also questioned the Pharmacist and told him that I did not trust Pharmaceutical Companies. He told me that he didn't have anything to do with Pharmaceutical Companies. I said to him "Isn't this a Pharmacy and aren't you a Pharmacist?" - He then told me that I was not nice to his help and I had one more chance. I told him I had a right to question and this is who I am - A VERY BAD Experience!!!

For the past ten months, I obtained a prescription for my dog at a monthly cost of $26.79. On November 28, I picked up the same prescription written by the same vet after having to wait for three days while they resupplied. On the first of the three days (Nov. 25), I was told that it would take 30 minutes. After waiting almost two hours, they finally acknowledged that they had it on order and it would be ready on November 27 after 2:00. They should have told me that at the beginning of the long wait. My wife called on Nov. 27 and was told that the morning of the 28th would be the earliest availability. I came on Nov. 28 and had to work through an unfriendly woman at the counter who had me stand around waiting before finally asking me if this was the medicine. It was the same prescription as the previous ten months.

I purchased tickets to an event for $400 on costco.com. The funds were immediately taken out of my checking account. About an hour later I got an email saying my transaction was declined, however, $400 was still taken from my account. It was after hours already so I called Costco.com the next day, Friday, and they told me it was a system glitch and the funds will be returned Monday morning. Monday came and no refund. I had to call Costco every day for a week and every day they promised my money would be refunded the next day. Finally I got sick of getting the runaround and stayed on the phone for three hours with Costco until the issue was resolved. All the while the representative is discouraging me from holding on the line and trying to get me to hang up and call back the next day.

One time is enough. I'm on the road for several months and gave an address to the pharmacy for shipping. When I received the email shipping confirmation it showed my home address. Knowing that the online pharmacy is not open on Sunday, I sent an email about the confirmation late Saturday night and waited patiently until 4pm EST for a response, which did not arrive. (Yes, I checked the junk mail folder). I called and was told that a) their system always confirms the address on file rather than where the script is sent, and b) someone allegedly responded to my email. A properly designed system will show the correct shipping address. I don't believe that someone replied to my email when said reply is not in my inbox or junk box. It never happened. This is a level of service unacceptable for something as important as a pharmacy. I hope Amazon jumps into the online pharmacy business so the job is done right.

The only drawback to using the facility in San Luis Obispo is that I know the new prescription from my physician will not be ready until the next day, no matter what the medicine is. They can beat local prices, even my insurance co pay, by several dollars, so I would rather wait the extra day and drive back for the savings. Especially after being overcharged at CVS triple after breaking my ankle 18 months ago.

I worked in a pharmacy for many years so I know what great customer service should be like and Costco Pharmacy is a far from quality which is what you should expect from a membership driven company. Every time I got there, I have to tell them how to do their job. My Doctor will send over a prescription electronically right in front of me or I would call in a refill and the Doctor would call it in and the Pharmacy would claim they never received anything or an approval. I would call back again and again and the third time they had it because that was the only time they put me on hold to look.

My son is a type 1 diabetic and with that of course comes the purchase of insulin and supplies. I changed to Costco to save on pharmacy charges (which wasnt that much) and was assured they were reputable pharmacy. They were the worst pharmacy I have ever dealt with! They sold my husband the wrong supplies and told him he didnt know what he was talking about. So I had to return the items and was treated terribly, they didnt know that lancets were not used alone and somehow it was my fault. On top of all that they wanted to charge me for a meter that is given away at other pharmacies! (I have not gotten a meter from Costco at all so there was a problem of time between replacements). All in all my advice is stay away from Costco pharmacies. It's bad enough to be in a situation to need medicine so being treated badly on top is not acceptable.

I want to give complaint on Costco whole milk (Kirkland). They are not maintaining the standards since last four to five times when I purchased the milk within 10 days milk is damaging and I have given complaint in costco customer care. They were saying, "Give the milk and we will refund the money" and they are not looking our concerns and not worried about quality also. This is too bad when the experience.

I will warn women, seniors, physically challenged people and other in an apartment when you buy products from Costco online. They may deliver to your security gate, but they may not bring it to your door. It depends on Vendor's policy, according to Costco. I purchased 65" TV from their online. It was delivered and left to a security gate. The delivery man did not bring it to my unit. It was heavy, so I had to hire someone to carry it to my unit next day. He brought it to my unit and opened the box in front of me, and we saw a broken TV screen.

My aunt has bone cancer and can no longer go to Costco with us. For years we go to university and Forsyth Florida store. We had a full cart of groceries packed about to check out and lady at self check out denied us for not having any of our sisters faces making it loud and a large issue. She told us to leave or go get a new id. I explained my aunt can't come anymore. She has cancer. It hurts her to walk the store. The blonde lady told my sister to go get her a new ID for her or find a way to bring my aunt in. It's not the lady's fault she said. She was so nasty and rude she made my sister start crying for being so mean. Costco has horrible values just rude greedy unpolite or considerate people. The lady got so rude. She said it's not her fault. "Your aunt can't come in then go else where to shop"... Your company sucks and is horrible. I hope you all catch cancer or die in a car accident.

Cotsco #1080 San Marcos Ca - Costco is being one of my best store to shop for years! But unfortunately just had a terrible experience on June 9, 2017. Like usually I went to shop for my week food and some other items. This day I also bought two Rotisserie Chickens one for lunch and the other one for sandwiches for the next day. Next day I was sliced the chicken when I noticed something black from the side of the chicken then a ball smell. I open the chicken completely and found out poop, liver, gizzard everything inside totally disgusting. Chicken was never cleaned from inside.

In the Meat Department at Matthews Township Parkway Costco a female with brown hair, her name tag said Brianna. She was EXTREMELY RUDE to her coworkers calling them names and trying to make them mad because they would not do HER JOB for her. She made the work environment terrible and I felt bad for the men in there because they held their tongues and just walked away but you could tell the young man was mad. No one should have to work in a hostile work environment where they feel UNCOMFORTABLE, I was only shopping and I felt uncomfortable with the way she presented herself and treated others. Not only did this Brianna create a HOSTILE work environment while they were switching positions she was touching her face and picking at her nose while grabbing containers to put the chickens in and didn't hide it either. In plain view she was picking her nose and touching the containers.

This pharmacy cares nothing for its members! Won't inform patients when there is an issue. Last straw was today when they stated I would have to take my wife to the ER and wouldn't do anything to correct the problem they created! If you value your family DON'T trust this pharmacy!

Terrible Service from one Pharmacist Suhee ** - She refused to refill a medication I have been getting filled at Costco for around 6 years. I got to Costco because they have it less than half price. It's over $500 retail and they have it generic for $220. I tried to change from a Costco by the beach to the one in Torrance where I moved last month to avoid a 30 minute drive. She looked at the Rx and said I was trying to refill my meds 3 days too soon and that I had "done it before". What?? She's crazy. It was not anything fun to take and it's very expensive. So why would I try to take more or pick it up early except that I had to work until 8:30 the next 6 days. I went in on Friday, drove there special after work (still in my lab coat as I am a healthcare practitioner) and she went crazy on me. I was almost in tears. She made me feel so bad.

Whenever possible I use the mail order Pharmacy for refillable Rx's, the in store pharmacy for one time needs. Both are excellent, but I can't say enough good things about the mail order pharmacy. They are quick & efficient. They call or email me if there is a problem & even contact the Doctor if the Rx needs a new prescription. I have auto refill on applicable Rx's & everything comes delivered to me by mail in a timely manner. I could not be more satisfied

I patronized Costco because they treat their employees fairly and compensate better than other big box stores. That said, online customer service **. Costco travel does not have a direct number to call for assistance, and calling the number on your email only puts you in a 20 minute queue to talk to the wrong department and be transferred around (1 hour total on phone today to check why my "special request" was not noted at the time of booking). The "customer service" person could CARE LESS what your problem is and acts like you are wasting their time. Save your money and sanity by comparison shopping on other sites or directly with the place you're wanting to visit (Orlando in my case). Arrrggghhh. Run To The Nearest Competitor.

I love how friendly the staff is and always go over your medications making sure you understand what you are taking and if it would interact in a negative way with any other medication you may be on.

What I like about Costco is that prescriptions cost a fraction of what you would pay at CVS or any local pharmacy. I'm a bit concerned about whether anyone cross-references your medications however.