Costco Pharmacy

Costco Pharmacy Reviews

About Costco Pharmacy

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Pros
  • High-quality products available
  • Affordable prices for bulk items
Cons
  • Inconsistent product availability
  • Occasional poor customer service

Costco Pharmacy Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed May 28, 2024

    I recently called Costco Pharmacy, Duluth venture drive and was very disappointed with the service from Cortney. She repeatedly put me on hold and never got back to me. I was on hold for 1 hour but no one still got back to me, I was disappointed that she was the only one attending the phone. Additionally, she was not polite and came across as very rude. This level of customer service is unacceptable, and I hope it is addressed to improve future interactions.

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    Customer ServiceCoverageStaff

    Reviewed April 14, 2024

    Every time my doctor has changed dosage for my medication, the staff repeatedly fails to to read the new prescription order. It then will repeatedly get rejected by the insurance due to refill restrictions. I then, have had to spend numerous hours on the phone explaining that it's a dosage change, and painstakingly try to get doctor to resubmit it and Costco to understand it. When all they have to do is actually read the order. This place is the worst.

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    Reviewed Oct. 20, 2023

    Love Costco! The pharmacy is another matter, it all depends on the person assisting you. Often just go do my shopping and come back to find someone else. But still they don’t have the rules right, nor they want to be helpful. Flagler St. Miami you are there to help your customers.

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    Staff

    Reviewed Oct. 15, 2023

    When you get confused over your meds they are so helpful to get you back on track. All the staff are remarkable here. They are all very friendly and definitely there to help you. They will bend over backwards to help you out. Thanks. Mac and Ann

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    Customer ServiceStaff

    Reviewed Oct. 13, 2023

    Love my Costco store in Sandy. Store staff are very pleasant and helpful. Now the pharmacy. The most rude, nasty, condescending staff of people I have ever encountered. The pharmacists are complete **. Rudest people, uncaring and totally disregard the instructions by physicians. I think they are break-in the law by ignoring the doctor's instructions. I hope they get sued. They should get out of the pharmacy business.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2023

    Went into Costco August 21st 2023, used self check out. I had two separate orders to process. I asked her to scan the toilet paper onto my first bill, she replied with, "What about all your other stuff." I said I was doing two separate orders. She rolled her eyes and kissed her teeth at me. Then after completing my first order, she stood right beside me watching me scan my second order. Once I completed the order an elderly gentleman beside me was having issues with the self check out ask her for help. She rudely replied, "Look at the screen and follow the instructions. You tap the green button", and then said something in her language. So I went over to help him. Then I went to speak to Paul the “manager.” He didn’t seem like he gave a crap and was barely even making eye contact with me. Very poor customer service.

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    Staff

    Reviewed June 2, 2023

    My 2nd time using Costco pharmacy and as the first time it put a sour taste in my mouth. The staff can not read prescription correctly on date release - will not use Costco pharmacy again- no 3rd times - it's called 3 strikes and you're out.

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    Customer ServicePrice

    Reviewed Feb. 20, 2023

    I have a prescription to be filled at Costco. My local store has been out of stock for three months. Costco can’t tell me what other Costco has the medication in stock and can’t get any transferred to my store. So I have to call around to other Costco locations and find the one that has my medicine. Then I have to drive and pick it up. Get this, one Costco charges $40 and another $20. And they can’t tell me why.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 20, 2023

    I tried to use a GoodRX coupon at Costco pharmacy in Pooler, GA. The same coupon I had previously used and is advertised by Costco. The young woman helping me said she could not honor the coupon. She was annoyed but I asked to speak to someone else since I had specifically had my Dr. send my script to this pharmacy to use the coupon. After much debate the pharmacist said he would allow me to the use coupon one more time, but not again. Ok, fine. I did tell him it was frustrating that Costco would advertise this price then not honor it. Anyways, I know me and my coupon were a pain, but I thanked him for honoring it this last time.

    While I continued to shop at Costco I walked by the pharmacy again and made eye contact w the young lady who originally helped me. She saw me and called me a ** as she walked by. I was flabbergasted! All over a coupon, geez!! I did go and let the pharmacist know I didn’t appreciate being insulted by their employee. The pharmacist informed me he didn’t hear her say that. Ok….But then he quickly added he would address it. I’m not sure if he actually was going to, but definitely won’t be using that pharmacy again.

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    Customer Service

    Reviewed Sept. 27, 2022

    I purchase my dog's prescription every two weeks.... I have been paying $31.09 with tax.... Today I went to pick up her prescription and it was $96.51!!! How? Why? Contacted corporate and still awaiting a response....

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Aug. 9, 2022

    Don't use Costco's online pharmacy based in California. First, the system doesn't let you have the prescriptions for more than one person per email address. If you have young children you have to set up an account for each person. Second, their website seems to arbitrarily turn off auto refills. And finally, it takes up to two or more weeks to get refills on an existing prescription. Even if you ask for 2-day delivery, it doesn't arrive on time. Ten days and counting currently.

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    Customer ServicePrice

    Reviewed July 23, 2022

    Costco shorted me several times on my medication. Resulting in request to verify count in my presence. They state it’s impossible for this to happen, as medication is counted 4X already! Why am I receiving pills broken half, other times short 18 pills, discolored brown freckles and black chunks in most recent script. Caused me to throw several away each time this occurred. Does not leave me with trusting the manufacturer they buy from or the pharmacist. Just this last prescription, I had serious reaction to this same medication on last prescription.

    Few months ago I had picked up my lorazepam. Few days later get call from Costco telling me, don’t take your medication. You need to return it right away! Ask why? What’s wrong? They said “Your medication has error, we have mixed your 1mg with 2mg!!” This could have cost me my life, car accident or someone else’s life. I have phoned them with my concerns. Went in several times now with these different issues. I was spoke to Very disrespectfully. I always trusted my pharmacist prior to switching to Costco.

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    Reviewed July 12, 2022

    Pharmacists judge & are my jury. They decide what you get not your physician. HIPPA is the drop off window speaking loudly for Pharmacy techs & public to hear. Pharmacists have no sensitivity to ADHD patients.

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    Reviewed June 12, 2022

    This is a repeat medication I get. I'm tired of getting half pills considering these are controlled substances. Also been short a couple pills no matter how they say counted. You can't call half pills full meds. I do not split or over take since can't get until after I run out. This is 4x now and really mad.

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    Customer ServiceStaff

    Reviewed Sept. 15, 2021

    Costco Pharmacy is worst for customer service. It's taken 6 phone calls to get a refill and still not done. First they denied they received the script from doctor. Then doctor didn't have all info on the request. Instead of giving me all the information so I could relay to doctor I got a bit of info in one call then another bit of information. 6 calls and still not resolved. Pharmacists are important people but they shouldn't be rude and should provide complete information rather than require CUSTOMER to make additional calls to resolve problem. I guess Costco doesn't require good customer service from them.

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    Customer Service

    Reviewed Sept. 1, 2021

    I used to go to a different pharmacy to pick up my medicines. One day I decided to give Costco Pharmacy a try and their customer service is friendly. I also have a Good RX card and they accepted it for an additional discount.

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    Customer ServicePriceStaff

    Reviewed May 13, 2021

    While Costco Pharmacy offers very low prices for medication it definitely isn't worth the hoops you have to jump through to get a refill. Costco completely messed up one of my prescriptions 3 times and the pharmacist I interacted with in person was one of the most condescending and rude individuals I've ever met. It shouldn't be this hard to get refills of important medications.

    All of my prescriptions have been written for a 3 month supply, when I switched from using the in person pharmacy to Costco's online pharmacy they only sent me a one month supply of my medications. This was really inconvenient for me but I figured it would be fine if I just set up auto-refill/auto-delivery. I signed up for auto-refill just fine and double checked that it was turned on in my account. Later in the month I realized that I was running low on my medication but my refill still hadn't been delivered yet so I logged into my account only to find that auto-shipping had somehow been deactivated and my prescription hadn't been refilled. I immediately requested a refill but knew it wouldn't get here in time before I ran out.

    The next day I called my local Costco and asked if I could get a 5 day supply of my medication to hold me over until my actual refill arrived, the pharmacist was very kind and said that they would be able to do that and I could come in and pick it up the next day. The next day I rushed over to the pharmacy after work and was met by one of the rudest people I've ever encountered. When I explained that I was there to pick up a prescription she said that there was no prescription ready for me. I reiterated that I had talked to a pharmacist on the phone the day before and she said that my prescription would be ready the next day. The pharmacist was very condescending and said that the doctor has to sent them a script before they can just fill it, which I understand, but in the past whenever a pharmacy has had an issue with one of my scripts they have called my Dr's office and taken care of the issue for me.

    When the person I spoke with on the phone said that I could come pick up my script the next day I figured that they would've called my Dr to have a script for a 5 day supply sent over. If they would've told me over the phone that I needed to call my Dr first, I would've been happy to do so even though I'm pretty sure that's their job. I ended up leaving without my important medications and now my health is at risk because of their mistakes. Risking your health is not worth the lower prescription costs, I highly recommend going elsewhere for your prescriptions.

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    Customer Service

    Reviewed April 6, 2021

    My doctor executes a prescription to them and received confirmation. It went through successfully. After 10 days it was never posted under my account. I called their customer service and was told they had no record of it. I had me doctor then fax it to the number their customer service gave me. He then faxed it and got a confirmation the fax was successfully sent and received. They still say they have no record of it. Thank goodness it was not life threatening or critical for me to have immediately. I am done with them. If you really need your medicine — go somewhere else.

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    Punctuality & Speed

    Reviewed Oct. 14, 2020

    They work with your needs for obtaining a refill, processing a prescription quickly if needed, reminders, accept GoodRX discounts, and will tell you where your drugs are manufactured.

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    Punctuality & SpeedEase of Use

    Reviewed Oct. 13, 2020

    I have been well pleased with the Costco online pharmacy, especially during this cold 19 crisis. They are easy to use and prompt about reminding you when your prescriptions are due.

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    Staff

    Reviewed Oct. 12, 2020

    Unlike CVS, Costco actually has reasonable work hours and enough staff, so medication errors are much less likely. All CVS cares about is money, and they overwork their staff.

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    CoveragePrice

    Reviewed Oct. 11, 2020

    Lowest price without insurance.This years' flu shot (** Quadrivalent -0.5 dosage). Costco will not require a card for Pharmacy usage. Forty dollars Walgreens' and CVS $29.99 but Costco only $19.

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    Staff

    Reviewed Oct. 10, 2020

    I appreciate the experience of interaction quality control you get with a Costco Rx pick up. Cleaner, more streamlined and staff tend to be more up to the task.

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    Staff

    Reviewed Oct. 9, 2020

    Excellent Service always at all Costco Pharmacy locations. Always have medication in stock. Superb knowledgeable pharmacists & excellent pharmacy technicians.

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    Price

    Reviewed Oct. 8, 2020

    I get my prescriptions from Costco. I find the cost to be lower than anywhere else and I'm also able to get my animal prescriptions for a much lower price than I could even get from my veterinarian.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2020

    Costco Pharmacy always sends me a reminder when I need refills, they are mailed to my home. If I need to call them & speak to a Pharmacist they are always polite & professional.

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    Price

    Reviewed Oct. 6, 2020

    Because I have been a member of Costco for fifty years I trust their pharmacy and know that I get the best price available on what I need.

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    Reviewed Oct. 5, 2020

    Because Costco's membership weeds out a lot of people, there are really sorry wait times which is convenient while I do a major shop. It's nice to be able to pick up groceries and my prescription.

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    Staff

    Reviewed Oct. 4, 2020

    Friendly service, always willing to help. Take Medicare RX plans and also Good RX, so we get best price of the two plans. Also, doesn't pressure customer to take prescriptions unless you contact them.

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    Price

    Reviewed Oct. 3, 2020

    I got my pet's prescriptions at Costco for less than half the cost from the vet's office. I got both heartworm medication and flea and tick control. ** and **

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    Costco Pharmacy Company Information

    Company Name:
    Costco Pharmacy
    Formerly Named:
    Costco
    Address:
    PO Box 34331
    City:
    Seattle
    State/Province:
    WA
    Postal Code:
    98124
    Country:
    United States
    Website:
    www.costco.com