Costco Pharmacy Reviews

"4502 E Oak St, Phoenix, AZ 85008" pharmacy staff - unprofessional, thinks customers has no knowledge. I was picking up a prescribed cream, the staff says he needs to check the ingredients are there or not, then says as this is prescribed medication, he has to prepare the cream. Told me to wait for 30 minutes, After 45 minutes, I picked up a readymade cream on which he just put a label that COSTCO is selling that product. He supposed to get an authorization from my insurance company & charged me for the medicine, there was nothing more for him to DO for the premade cream. He should not be in COSTCO as employee, I had never expected this kind of service from Costco staff.

If there was a negative number they would receive that! Their online pharmacy marks up over 350%!! When caught they refuse to refund your money then when they realize that they have to they just lie and don't actually refund your money! Basically they steal it and you are out.!! They claim they refund, bank says they didn't, back and forth. Reality is Costco steals it and you never see it. Will never go to costo again. Treated poorly from the beginning with this matter and when you Pay to be a member they need to at least be honest. Sam's Club is much better!!! Watch your pocket book....they are!!!

Called several times and got hung up on. When I finally got through, the pharmacist mocked how I pronounced the medication names and kept interrupting. I left the call feeling dismissed, embarrassed, and deeply frustrated.

Such a bummer. I used to love my Costco mail order service. Just logged on, selected the meds I needed refilled and done. Those days are long gone as they have moved to a new and improved…database? System? Universe? Now I’ve been trying to get a med refilled for nearly a month (fortunately my doc called in a 30 day Rx to my local CVS because I’m out) and sometimes it looks like it goes through, sometimes it tells me the system will not accept that request, sometimes it doesn’t even offer that Rx as an option. I called and waited on line for literally an hour, spoke to a nice man who said he would get it mailed out. Never a peep or update on it. Still nothing at all. Was just notified they don’t have a credit card on file even though they have for the past few years…? Filled out the info through the link, and it won’t go through. Can’t be updated. This new system is way smarter than I am.

I am extremely disappointed in Costco mail order pharmacy. Call there and you’re on hold forever. No way to email or contact anyone. Just says my prescription was sent to Redmond WA instead of my home address. NO HELP WHATSOEVER. I AM EXTREMELY ANGRY.

I’ve been a loyal customer at Costco Pharmacy for many years, but my recent experience with the pharmacist, Vance, was deeply upsetting. 😞 Due to a sudden policy change, my prescription was withheld without any notice — putting my health in serious danger. Stopping this medication abruptly could have triggered a seizure or other severe medical complications. ⚠️🧠💊

Went in today to get a prescription renewal on a medication I have been taking for 20+ years. They proceed to tell me they now also offer a generic version that is cheaper. I very clearly and specifically state that the medication is not expensive in the first place and that I do NOT want to switch. I do not want to mess with my dosage or any changes with my medication. I am told not a problem. I get my prescription, get home and they changed my medication to the generic against my wishes. If they do not remedy it I will never use them as a pharmacy again.

The pharmacist who answered phone was good but the staff worked for pick up were not kind at Winchester road store. They looked at you in a way like you are bad person. I would think they may have racial discrimination.

I made an appointment for a vaccine through their website. They sent a confirmation email with forms to fill out and requested that I arrive ten minutes early for my 1:15 appointment. There was no one in line for a vaccine ahead of me yet I sat in the chair waiting for a hour for the vaccine that took about 30 seconds. I went up to the counter twice and told them how long I had been waiting and they kept saying that someone would be calling me shortly. I won’t be returning to Costco Pharmacy.

The pharmacist felt she needed to contact my physician's office to question the legitimacy of my prescription because she assumed my physician and I are related. The phone number on the prescription was outdated because contact information had recently changed. The pharmacist made no effort to reach me to ask for an updated phone number. When I came to pick up the prescription, she behaved in a very haughty manner and insinuated that I must be doing something underhanded because of the relationship. I do not mind a pharmacist doublechecking in any way, but to treat me like a criminal was insulting and unprofessional. I will take my business elsewhere.

I've been filling prescriptions at Costco Pharmacy for nearly a year, multiple times per month, for both my family and my cat. Despite my doctor providing clear instructions to fill either the name brand or specific generics due to allergies and medication efficacy, this pharmacy has consistently failed to follow those directions. For the past seven consecutive months, I have received a different generic every single time, despite clear instructions. Generics are not identical, and changes in inactive ingredients can affect how the medication works. Even worse, the pharmacy routinely provides incorrect paperwork—handing out name-brand information instead of the actual generic manufacturer’s details. This is a serious issue, as patients deserve accurate information about the specific medication they are taking.

I have been a customer of Costco Pharmacy in Eden Prairie for at least 10 years. I have spent thousands of dollars there, my daughter's medication is at least $900 a week. She is severely disabled with a rare brain disease. Today I called Costco to see if my daughter's prescriptions were ready because some were ready, but some needed her Dr. to renew two of her prescriptions. The customer service rep, did not seem to know what was going on with her prescriptions, he said that they would be ready by 2 pm... I explained that I wanted to know if the meds that they had to contact her Dr. about had been renewed. He did not understand what I was talking about. I had to explain it numerous times. I asked if he could transfer me to someone who had more knowledge, such as a manager. He finally said they had been renewed and they would be ready by 2 pm. When I got there they had not been renewed by her Dr. I asked to speak to the manager. I told the Manager "Curt", about my conversation, he said too bad you have to come back.

If you need a prescription quickly don’t go to Costco, Redding. I needed an antibiotic & they didn’t have it & it would be 2 days to get it. It’s for an infection!!! Because my doctor is now closed, I had to visit the Emergency Room at Mercy Hospital.

Good finding my prescription. Did a beautiful job. No More seems to be checking out that I ever have a problem. I don’t understand why it is the specific clerk. Always gets my right and nasty when you point out an error. I’m glad I was being vigilant. As an animal owner with the same phone number on file. She was not going to give me the medicines for the animal which she asked for my name and phone number they should both pop up. No reason to be irritable or rude.

The Costco Pharmacy in Thornton, CO is the best!! My wife and I had been using CVS inside Target and were very disappointed. We noticed how busy the Costco Pharmacy was each time we shopped there, so we stopped by one day and asked about getting our prescriptions transferred. That’s all it took. They contacted CVS and got everything transferred over.

I went to the Costco on Huntington Rd, to get a prescription for my 6 month old son. The employee asked me if my son was insured and I said not sure. She checked and he wasn’t. The government does however cover certain prescriptions for children, and his puffer was one such item, but it was suppose to come with the chamber, the associate refused to give me the chamber and said if my son was insured I have to pay for the chamber, even though it was written on my prescription. She also told me to go and purchase it from another pharmacy, because I had left my wallet at home. I felt so disrespected because the item was suppose to come with the puffer and she refused to give me. She also told me she did me a favour by sending my son’s prescription to the government. Not happy and definitely won’t be going back here again.

I switched from Shoppers Drug Mart to Costco Pharmacy but it seems every time I go there, there are ERRORS made, whether it's billing, quantities or one-time WRONG MEDICATION. I should know that when they give you a slip with a time on it, it puts pressure on the pharmacists to work fast so naturally errors go up. But the frequency with which I get errors has me concerned whether it's worth it to risk my health over saving a few dollars. IMO, the lack of care and double-checking customer orders isn't worth saving a few dollars.

Costco Pharmacy in North Riverside, IL is amazing. The staff/pharmacists always courteous and helpful. I switch from another popular pharmacy, and very glad I did so. Always prompt, the best! I'm glad I switched.

Costco Pharmacy in Glen Mills very rude and refused to fill my script from my doctor because he does not specialize in the medication which was only a topical steroid??? What is wrong with these people?

Costco pharmacy store provides decent service to customers. But Costco Manitoba mail order pharmacy is terrible. First of all, it looks like the pharmacy staffs are not familiar with the software itself, so ultimately the whole concept of mail service defeats its purpose. Finally, no accountability and poor customer service.

Costco Wholesale Warehouse is just great! Love them. The Cost-Co Pharmacy is not to be confused with them. The Pharmacy at Cost-co is everything that the warehouse is not. I would call them incompetent but it's actually that they simply just don't care, don't have to. Kind of harsh, right? Consider they regularly are unable to fill a common prescription you may have. If it is an ongoing prescription such as for blood pressure or cholesterol you would think that since they know you're on file and will need it monthly that they would figure into their order so they would have it on hand, you would think wrong. If you try calling them a week prior to needing it to ask they order it they will not consider it, too early to do so you will be told. So you will call the day of only to find they are unable to fill several of your prescriptions but they will happily order some and it should be in by Wednesday.

I recently called Costco Pharmacy, Duluth venture drive and was very disappointed with the service from Cortney. She repeatedly put me on hold and never got back to me. I was on hold for 1 hour but no one still got back to me, I was disappointed that she was the only one attending the phone. Additionally, she was not polite and came across as very rude. This level of customer service is unacceptable, and I hope it is addressed to improve future interactions.

Every time my doctor has changed dosage for my medication, the staff repeatedly fails to to read the new prescription order. It then will repeatedly get rejected by the insurance due to refill restrictions. I then, have had to spend numerous hours on the phone explaining that it's a dosage change, and painstakingly try to get doctor to resubmit it and Costco to understand it. When all they have to do is actually read the order. This place is the worst.

Love Costco! The pharmacy is another matter, it all depends on the person assisting you. Often just go do my shopping and come back to find someone else. But still they don’t have the rules right, nor they want to be helpful. Flagler St. Miami you are there to help your customers.

When you get confused over your meds they are so helpful to get you back on track. All the staff are remarkable here. They are all very friendly and definitely there to help you. They will bend over backwards to help you out. Thanks. Mac and Ann

Love my Costco store in Sandy. Store staff are very pleasant and helpful. Now the pharmacy. The most rude, nasty, condescending staff of people I have ever encountered. The pharmacists are complete **. Rudest people, uncaring and totally disregard the instructions by physicians. I think they are break-in the law by ignoring the doctor's instructions. I hope they get sued. They should get out of the pharmacy business.

Went into Costco August 21st 2023, used self check out. I had two separate orders to process. I asked her to scan the toilet paper onto my first bill, she replied with, "What about all your other stuff." I said I was doing two separate orders. She rolled her eyes and kissed her teeth at me. Then after completing my first order, she stood right beside me watching me scan my second order. Once I completed the order an elderly gentleman beside me was having issues with the self check out ask her for help. She rudely replied, "Look at the screen and follow the instructions. You tap the green button", and then said something in her language. So I went over to help him. Then I went to speak to Paul the “manager.” He didn’t seem like he gave a crap and was barely even making eye contact with me. Very poor customer service.

My 2nd time using Costco pharmacy and as the first time it put a sour taste in my mouth. The staff can not read prescription correctly on date release - will not use Costco pharmacy again- no 3rd times - it's called 3 strikes and you're out.

I have a prescription to be filled at Costco. My local store has been out of stock for three months. Costco can’t tell me what other Costco has the medication in stock and can’t get any transferred to my store. So I have to call around to other Costco locations and find the one that has my medicine. Then I have to drive and pick it up. Get this, one Costco charges $40 and another $20. And they can’t tell me why.

I tried to use a GoodRX coupon at Costco pharmacy in Pooler, GA. The same coupon I had previously used and is advertised by Costco. The young woman helping me said she could not honor the coupon. She was annoyed but I asked to speak to someone else since I had specifically had my Dr. send my script to this pharmacy to use the coupon. After much debate the pharmacist said he would allow me to the use coupon one more time, but not again. Ok, fine. I did tell him it was frustrating that Costco would advertise this price then not honor it. Anyways, I know me and my coupon were a pain, but I thanked him for honoring it this last time.

I purchase my dog's prescription every two weeks.... I have been paying $31.09 with tax.... Today I went to pick up her prescription and it was $96.51!!! How? Why? Contacted corporate and still awaiting a response....

Don't use Costco's online pharmacy based in California. First, the system doesn't let you have the prescriptions for more than one person per email address. If you have young children you have to set up an account for each person. Second, their website seems to arbitrarily turn off auto refills. And finally, it takes up to two or more weeks to get refills on an existing prescription. Even if you ask for 2-day delivery, it doesn't arrive on time. Ten days and counting currently.

Costco shorted me several times on my medication. Resulting in request to verify count in my presence. They state it’s impossible for this to happen, as medication is counted 4X already! Why am I receiving pills broken half, other times short 18 pills, discolored brown freckles and black chunks in most recent script. Caused me to throw several away each time this occurred. Does not leave me with trusting the manufacturer they buy from or the pharmacist. Just this last prescription, I had serious reaction to this same medication on last prescription.

Pharmacists judge & are my jury. They decide what you get not your physician. HIPPA is the drop off window speaking loudly for Pharmacy techs & public to hear. Pharmacists have no sensitivity to ADHD patients.

This is a repeat medication I get. I'm tired of getting half pills considering these are controlled substances. Also been short a couple pills no matter how they say counted. You can't call half pills full meds. I do not split or over take since can't get until after I run out. This is 4x now and really mad.

Costco Pharmacy is worst for customer service. It's taken 6 phone calls to get a refill and still not done. First they denied they received the script from doctor. Then doctor didn't have all info on the request. Instead of giving me all the information so I could relay to doctor I got a bit of info in one call then another bit of information. 6 calls and still not resolved. Pharmacists are important people but they shouldn't be rude and should provide complete information rather than require CUSTOMER to make additional calls to resolve problem. I guess Costco doesn't require good customer service from them.

I used to go to a different pharmacy to pick up my medicines. One day I decided to give Costco Pharmacy a try and their customer service is friendly. I also have a Good RX card and they accepted it for an additional discount.

While Costco Pharmacy offers very low prices for medication it definitely isn't worth the hoops you have to jump through to get a refill. Costco completely messed up one of my prescriptions 3 times and the pharmacist I interacted with in person was one of the most condescending and rude individuals I've ever met. It shouldn't be this hard to get refills of important medications.

My doctor executes a prescription to them and received confirmation. It went through successfully. After 10 days it was never posted under my account. I called their customer service and was told they had no record of it. I had me doctor then fax it to the number their customer service gave me. He then faxed it and got a confirmation the fax was successfully sent and received. They still say they have no record of it. Thank goodness it was not life threatening or critical for me to have immediately. I am done with them. If you really need your medicine — go somewhere else.

They work with your needs for obtaining a refill, processing a prescription quickly if needed, reminders, accept GoodRX discounts, and will tell you where your drugs are manufactured.