Costco Pharmacy Reviews

How many more dogs need to get sick or die before a recall? I can understand mistakes and human errors but cannot understand why Costco hasn't recalled this batch of food yet. I do most of my shopping at Costco. I love the place and the way employees are treated but I'm considering not going anymore. Can I (and all my friends) seriously trust Costco with our own food safety when they obviously know something is wrong with their dog food and don't do anything about it? I hope both my dogs make it. They are on a special diet now and seem to be getting better. I am so disappointed and angry at Costco for their lack of ethics in this case and I feel for all the dog owners whose pets got very sick from feeding them food from a source they thought they could trust.

Just then, a nice male employee in a white shirt approached us and said the lane was indeed open and asked how we were doing and if we found everything ok. The female employee (**) begrudgingly started checking us out while continuing her conversation with the other male employee (**). Throughout the interaction, she never once looked at us or said a word to us. We might as well have been invisible.

It was the most outrageously rude customer service I think I've ever experienced. I got really upset at the way we were being treated and attempted to suggest to ** that she could at least acknowledge our presence or let us know that her lane was open to which she flat out ignored me and kept on talking to her coworker **. There's no excuse for treating your customers like that. There was absolutely no interaction at all. She should have put up a sign saying her lane was closed. She and her coworker ** obviously don't take their jobs seriously or care about their customers' experience.

He said: "That's my job, I don't care, if you are not a member you can't be walking around the store." and again, yelling at my face. I responded him saying he should not be working in the front but at the back because he doesn't know how to work with people but animals. A minute later he was replaced by another member of staff. I left Costco really but really mad and ended up not renewing my membership. From my car I decided to call the store. To my surprise a female Store Manager called ** told me that "If you are not a member you are not even allowed to go to the bathroom".

Really??? UNBELIEVABLE... I understand the policy of the store that only members are allowed, that is why I went there to became a member again, to be allowed to be walking around the store or to go to the bathroom if I need to. What I DO NOT UNDERSTAND is the way these people treat other people and potential customers. If I want to get a membership: I go to the store. If I want to renew my membership: I go to the store!!! In both situations I am not a member yet right? Now if a 7 months pregnant woman needs to use the restroom during the process of purchase of a membership what should she do? Pee her pants? This must be a very bad taste joke, very offensive. We felt extremely embarrassed and my wife left the store crying.

We are living a beautiful time now with this baby on the way but today she had the worst day in her pregnancy. We went to Costco because we believed we could, after renewing the membership, buy goods for us and the baby but unfortunately this experience was so traumatic and frustrating that we no longer consider being shopping in a store/company with such a bad customer’s service policy. We felt so small seeing a store manager supporting a staff after him making such a terrible mistake denigrating two people in public and not even saying "I'm sorry".

Is my great desire that someone from Costco, in a higher position than this floor staff ** and this manager ** could look at this extremely unfortunate situation and give at least some better training to these "unable to work with the public" people, and to receive appropriate apologies for that matter. This whole thing was so frustrating... I hope I don't need to go any further with this to have an official response from Costco. Thank you...Let's see what happens...

So I go to Bloomingdale Costco to exchange it but they told me I could only exchange it at the store I bought in, so I called the Naperville Costco again but they said they should be able to do it. So the Naperville Costco employee and Bloomingdale Costco talked in the phone for few minutes and the Naperville Costco employee changed his words and told me that I can't exchange it at Bloomingdale. I wasn't angry at the fact the I didn't get a exchange, I was angry that the Naperville Costco changed his words. I was really angry at the Naperville Costco and decided to return the iPhone.

So I drive about an hour and go to Naperville to return it, and the manager of the Costco phone booth comes out and tells me that Bloomingdale should have accepted the return. He shows me the policy book and there it says that exchange and be done at any Costco location. So the Naperville Costco manager calls the Bloomingdale Costco manager, and after he tells me now they will accept the return. Okay finally everything got sorted out and I drive another hour to go to Bloomingdale to get the return. They tell me that they can't accept the return again. So I spent a lot of time talking with their manager and the Naperville manager and finally got the return. This confusing and frustrating process took 6 hours total. This was a complete waste of time and this shows how unorganized and rude the Costco staffs are.

We spoke to an associate on the way to the door, and were escorted to see a manager who was apologetic for the perceived slight, were assured that Costco strives for a positive customer experience. The manager's explanation of the policy was that customers lend their membership cards to friends and family who are not members, and that the cashier's actions were incorrect, for making assumptions instead of simply confirming my membership. I responded by explaining that I don't personally see Costco's membership fee as a scam or feel the need to try to rip them off, and I am offended when treated as if I were trying to commit fraud.

I suspected perhaps the surprising way we were treated by the cashier had something to do with the fact that my wife is a naturalized US citizen. Apparently some people, including some Costco employees, assume you can tell something about people just by looking at them, but two things you can't tell are whether someone is not deserving of your prejudice and whether they intend to commit fraud.

I don't expect the cashiers to recognize us personally by any means, and I don't expect any level of training or work environment to make employees more able to act professionally and suppress their personal biases. However, if Costco can't determine a less invasive and inconsistent means of confirming whether the customers paying are in fact members, then perhaps they need to move to a different model, such as confirming identities or paying an entrance fee at the door. I've not been subjected to this type of discrimination at Costco before in my years of shopping there, but I won't continue to be subjected to it as long as online shopping options continue to expand at competitive prices.

I also point out in the past, I have picked up a 90 days supply. Their response, "I will call the doctor for you, but we close in 5 minutes, if he doesn't reply, you have to come back tomorrow." This Alhambra Costco pharmacist is clearly a lazy ** liar, just wanting to go home, putting customers to side. This medication is a maintenance type drug which clearly qualifies for 90 day supply. It also could be they are trying to fatten the bottom line with 3 dispenses instead of just 1. Obtaining a 90 day is a lot cheaper than 30 day supply, it saves the patient time and money. WAY TO GO COSTCO, SCREWING THE CUSTOMER OVER!

They sell JUMBO HOT DOGS, but no buns that fit them! Well their snack bar sells these same hot dogs and they have the big size buns. So I asked if I could buy some from the snack bar, because I was having a cook out and they said absolutely they couldn't do that. Why sell a product you can't correctly accommodate? Also their mdse is all over the store. One week you find coffee in this aisle and on another it’s in some other distant aisle. Their prices are premium, so there's no real big breaks... So I wish they would stop acting they are giving you a big favor by shopping there.

Called concierge service back and they started with the unplug for 30 seconds routine. I explained to her that I had been working on it for two hours and had already done everything I could, the computer worked but the TV wouldn't. I was pretty shocked when she accepted that and asked a couple of questions to get up to speed, instead of making me go through the whole routine again. Still no luck though. She called Vizio tech support for me and got me hooked up with a Vizio guy.

He also started at the beginning and I explained I had done everything and he too accepted that and picked up where I left off. After a couple of more routines, his determination was a problem existed with the TV and wireless not talking to each other. Fine. Costco lady, Nichole, was still on the line, asked if she could do anything else and would I like to call them back to confirm status, or would I like for them to call me back. I said "call me back around 4 so I wouldn't have to go through the phone menu again."

Turns out they were right. My router "forgot" the password and after doing a factory reset on the router it worked fine. Nichole just called to check and make sure I had gotten it fixed. I usually don't post reviews unless I am really PO'ed about something, but these people were great. I am not working for them or getting paid for this. I am a real customer that got some really great customer service for a change.

All was well until the older lady in Costco decided I could only take what the insurance would pay for which is 18 pills. I am fighting for my life here, the fact is the full blown migraines will due me in. I realize there is a risk taking medication, however my greater risk is going into full blown migraines. One may tell me to go to a different drugstore, however the difference in cost is prohibitive for me. I still love Costco and am grateful we have one in our town.

I'm requesting additional compensation in addition to what was already offered. Attached with this letter is a timeline that highlights key events over the last seven months, forty pages of emails, phone records, and detailed images of the defective parts. The three representatives from Costco's e-commerce team are: Holly **, Costco E-Commerce Resolution Specialist; Rich **, E-Commerce Supervisor; Kriss **, Corporate Buying and Inventory Specialist. The following is a summary of the communication with each representative and how each expectation/guarantee diminished from lack of information, slow feedback, and false promises.

As a newlywed couple, my wife and I expected our first child on September 12, 2014. So in anticipation of a baby girl, on May 28th, 2014 we decided to entrust Costco with an e-commerce order through www.costco.com. When we saw the opportunity Costco provided, my wife fell in love with the Four-piece Crib Set. As a buyer, we both trusted that our transaction will be delivered within the time that was estimated, so both my wife and I were extremely excited in anticipation of providing a nurturing environment for our new born child. Within the initial Order Confirmation from: no-reply@costco.com dated Wed, 28 May 2014, it stated "The estimated delivery time will be 3-5 weeks from time of order". However, our excitement was short-lived because on June 6, 2014 we received an automated email stating our order was cancelled. Cancellation reason: out of stock.

This was our the first e-commerce purchase through www.costco.com, so I wasn't sure what steps I had to take to ensure the products status or delivery. I followed the instructions listed and contacted the Customer Service Center at 1-800-955-2292. On June 30th, I received an email stating Holly ** (Costco E-Commerce Resolution Specialist) took ownership of the order. From June 30th-September 4th, my experience with Holly ** was very disconcerting. I was instructed that the item wouldn't be available until the beginning of September and I had to simply re-order the item through www.costco.com.

For several months, I never received exact dates when the item was going to be posted back onto the website, thus forcing me to continuously check www.costco.com on a daily basis. I never had any reassurance or guarantee that the same Out of Stock message wouldn't reappear if I had re-ordered the product online again. On September 4, (8 days before the expected due date) I had lost all patience with Holly **. I had several questions unanswered; I dealt with a slow response time and still no exact availability date.

The idea of "Not Knowing" when the order would be available created months of anxiety for my wife and I. Since July 19, 2014, having had our baby shower, we received over 40 gift bags filled with clothes/diapers/toys/etc. Yet we had nowhere to put them. With the product being unavailable, we didn't have the opportunity to prepare and furnish our child's room before the delivery date. On September 11, (1 day before the expected due date) I was able to get in contact with Rich ** (an E-Commerce Supervisor). From that day until now, Rich ** has been kind and very helpful throughout this process. I appreciate his attempt to deliver our order; however I feel that he and I didn't have any control over the vender and its delivery date. The attempt to re-order the item on 9/16/2014 helped uplift my wife and I's spirit and reassure our confidence in Costco. At this point, we were happy to receive any portion of our order. Unfortunately, seventeen days later on October 2, 2014 we got news that our order was unable to be made.

It is now 18 weeks or 127 days after our initial order and we just received word that our order is unable to be placed. By now, our daughter is born with an unfurnished room filled with bags, boxes and gifts. My wife and I felt helpless and exhausted. I'm completely outraged by what has happened and seeing my wife upset and depressed didn't help. After receiving Rich ** disappointing email, my next phone call with him wasn't very sympathetic. Soon after, Rich ** put me in contact with a Kriss ** (Corporate Buying and Inventory Specialist).

Although our e-commerce order has now reached the corporate level, I never got an exact date of delivery. My conversations with Kriss ** involved me calling her on a daily and weekly basis until the product finally got delivered. When we spoke all I heard was excuses and attempted reassurances: “Check back with me next week”, “I still don’t have a definite date”, “Your order cleared customs”, “The order is now in New Jersey”, “The order will be delivered next week”, “The vendor will contact you when the shipment is near”. In this final delivery process, I was never contacted by the vendor or any delivery person. My wife was luckily contacted and she arranged the delivery.

After putting the complete set together, there're two issues with the actual crib. The side railing is missing the threaded component that helps lock it in place to the main back board. Considering this side railing is still used when it converts to a small bed, it will need to be replaced. On the front railing of the crib, the bottom support ball doesn't screw in completely, there's at least inch of thread showing. This causes the crib to be unbalanced. The front railing will also have to be replaced. Since there're now issues with the actual product, how will Costco's e-commerce team handle this problem? How long will it take to get these pieces replaced? I would like to know how Costco plans on replacing both railings.

In conclusion, my wife and I are completely dissatisfied with www.costco.com and the e-commerce team's ability to deliver a functional product in a timely manner. Having to now deal with the annoyance of delivering replacement parts, this issue will most likely take months to get resolved. For that, I feel that we're entitled to an additional $1,500.00 Costco Reward Card on top of the 1-year free membership. Looking back at the entire episode from May 2014-November 2014, my wife and I dealt with: excitement, anticipation, trust, deception, lies, failed promises, anxiety, embarrassment, shame, hopelessness, sadness, frustration, and anger.

One of the most memorable experiences in life is bringing a newborn child into the world and that experience was tarnished with arguments and anxiety over this crib set. I would request that you confirm in the next 7 days how Costco will provide a remedy for the replacement parts as well as provide the requested Costco Rewards Card and 1-year free membership within the next 14 days.

I did ask him if there is any flexibility for returns given our distance from a Costco and he told me that Costco, like all stores require the product to be returned in person. I asked to speak to a supervisor to see if there could be any flexibility on this policy at all, but he repeatedly refused to transfer, citing Costco's strict return policies. I gave up at that point as I started feeling more angry than is really called for in a situation like this. So while Costco offers great bargains, this experience has left a bad taste in my mouth and we won't be joining when we move next year to a more populated area. All in all, I should thank them as Costco warehouses tend to lead me to buy (and thus spend) far more than I plan before entering the store.

I am complaining because Costco gives their customers free Kaspersky virus protection when a customer buys a computer (what the customer gets is a virus protection 2 years old). When Kaspersky updates it to 2015, the product key and id is wrong so the customer may not be protected. I am so angry I have got nothing but the run around. The computer was bought December 18th - what I am asking is for Kaspersky to give me the same virus software Costco gave me and to put it in and make sure everything is correct for free. Costco won't ask them to this, it is the right thing to do. I am now calling the Costco corporate office Monday, and the bbb. Costco computer service is suppose to call me Sunday or Monday - what can they do? I reported this because I think some more people may have wrong id key numbers and even though the Kaspersky virus protection is on their computers that was given by Costco, it may not be working correctly and they may get a virus. All Costco and Kaspersky has to do was fix it - I would like to have their virus protection.

I had to come back on New Year's Eve and return it, very pissed off. Not sure what happened to Costco’s customer service, use to be so much better. I have a lot of friends that have run into issues with Costco. Customer’s service is going downhill, for sure. We are now going to expire our membership at Costco and will be going to Sam’s. Costco should start paying attention to their customers' complaints.

I was surprised that according to Aaron 1) Costco does not record their calls for training purposes; 2) Costco does not train their Customer Service representatives as to their responsibilities under ADA; 3) Costco does not train their Customer Service representative personnel to understand that regardless of who ships their item, they are responsible for all aspects of it and are not absolved of responsibility "when it ships. " It was an appalling exchange - I felt like if I ordered something from them it would be like jumping out of an airplane without a parachute. I am writing this in the hope that someone in their company will see this and correct these problems. This is an anomaly from past experiences I have had with them. I hope this is not reflective of a new corporate attitude to reduce their emphasis on customer service.

However, later on in the day, we saw another charge for $6.35 on the bill. We called back up to complain. The representative, instead of being cordial about the situation, got defensive claiming we were overpaid $6.35 for the sale. When we slowly tried to explain that we even hadn't as of yet received the original refund, she ignored what we were saying, and even claimed not to see the $12.77 wrongly charged to us (even offered to email the American Express bill). I decided to stop trying to explain the situation to her, being that she refused to even comprehend why I was getting annoyed with trying to make the problem clear while she obviously wasn't properly trained to handle customer complaints. We called up American Express, who handled the situation more professionally, and started a dispute. From now on, when something is on sale that we bought online, we will go deal with the warehouse so we can talk to someone in person.

When I called Costco, they told me that they had put through a cancellation "request" but that they were waiting on the vendor to respond. A customer service manager named Brian told me that Costco couldn't guarantee a cancellation on a product that was provided through a third party vendor. They couldn't guarantee that the vendor would even honor the cancellation!

This isn't good news to someone who has already bought the ping pong table at another vendor. It's also poor customer service when a company cannot guarantee prompt refund because they are using a vendor. That's not my problem. I just want my money back in my account please. I will never order another thing from Costco.com

I bought the product without membership anyway. The order got cancelled hours later, no hints as to why. I called customer support, they told me to double check names and addresses. I did, all was correct. I tried to re-order the product, fiddling with the address information. I changed "street" to "st" and back, changed capital letters to lower case and vice versa, put my apartment number separate and together. It took me 4 ridiculous attempts to get it right. Now here is the pathetic part: I live in apartment 7 of building number 6543 of the street named "Twooneexample". In all my online purchases in all websites, I always enter my address as: "7-6543 Twooneexample street", and it always works. Not with Costco.

It happens that they have a hidden field for apartment. You can't explicitly fill it, it's not on the form; but when I enter my address in that manner, they SUGGEST that I change it to: "6543 Twooneexample street, Apt 7". Unless I ACCEPT their suggestion, my purchase will never work. To prove that it's a separate field, when you edit the address the "Apt 7" is shown in the field "Address Line 2"; however, if you are adding a new address and you put the string "apt 7" in the field "Address Line 2", the system will still SUGGEST a DIFFERENT address that is actually the same, but with the apartment inside their ridiculous hidden field. This is so annoying, I was very angry for having to play "guess" with the system to buy something, as if I didn't have anything better to do with my time.

Because the order got cancelled and it took hours to be cancelled, when I tried again I was able to use my membership. To my surprise, the final price was exactly the same, which means either I wouldn't pay more for not being a member or I'm not paying less for being a member. Either way, buying the membership was just one more annoyance and waste of time, not yet counting the time I will waste when I try to get refunded for this useless membership.

My most recent incident happened 10/29/14. My bf and I were at the checkout. I used my membership card and he was paying with his card. Mind you that we done this for years with no problem. The cashier freaked out on us like we were stealing or murdering someone. She asked for my membership card, id, and his cards too. Then she called the manager which, she was just as rude and unprofessional. The manager took our cards, not informing us with what she was doing and walked to a computer. The manager came back and said it was ok. Then we paid and left. After that I was so insulted and pissed off. I fully understand that they have a policy, but there's also a more professional way of enforcing your policy, it's by not treating your paying customer like a thief. I'm over Costco and their horrible employees.

Next day I took my laptop to local Costco store and they informed me that they cannot do much and I have to spend money for my data and get the computer started. I took my laptop to Best Buy and spend $100 for retrieving the data and upon refreshing AND resetting my notebook, it would not start. On running few test on my notebook, I learned that there is nothing wrong and I still cannot get my notebook started.

If Costco is providing 2 years of extended warranty, why I had to listen to below things from managers of Costco. Manager to myself - "Hey you cannot expect your battery to go on forever like this." Myself: I bought it last year and life of computer is 3-4 years and battery started draining in last 48 hours. This is something unusual. Upon listening this and arguing for next 10 minutes, he decides to make a call and operator on other end says, "They cannot do much, I have to take my computer to HP and spend money to get data and also restore your computer by myself." $650 for laptop + $100 for data retrieve + $$$ for restoring the system. Hopelessly regretting my decision to buy a piece of crap from a company who markets their 2 year extended warranty and then cannot keep their word.

If one has to contact the manufacturer after one year of purchase and spend money on software and hardware, why would you provide 2 year extended warranty? AT LEAST YOU GUYS SHOULD ARRANGE FOR TRANSPORTATION OF LAPTOP TO MANUFACTURER. PS: I should have bought battery and adapter for $70 from amazon and still save some money and lots of time in fixing this computer (still fixing it).

What made it really hell was trying to get a nice person at Costco Concierge Services to answer my simple questions about the monitor not displaying. The box clearly states on it and in directions that this is a 720p system with 720p cameras so I used a 720p Monitor for it, which does not work because the system is set up by default to be 1080p for some reason, which don't make sense because it's only a 720p system and all the cameras are 720p.

Turns out the only way to deal with this is by having a 4-5 really rude people at Costco Concierge Services treat me like ** on the phone. One guy even tried to tell me he needs access to my cell phone and personal computer log ins but could not explain why he needed my private information without giving me a line of technical words all jumbled together that do not actually make sense, as if he was trying to treat me as if I am stupid or something. I repeatedly asked him why his sentences don't make sense and why he was making up words and stuff that don't make sense and they just continued to be rude each time I hung up and called back.

I then waited a while and called back using the prompts for the security camera installation department so I could get the Manager who oversees that department due to all my frustrations dealing with idiots, rude people, and what seemed like an employee trying to hack into my phone and my computer for unrelated reasons. The manager sounded like some hip hopper young girl with no experience and she then confirmed it by stating she was hired as a manager, not hired to know how to help me with the display and that she knows nothing about what her people are talking about on the phone with pissed off customers like me. Because she is not even trained to manage the calls her teams makes because she knows nothing about security cameras.

She then tried to pass blame on to me for asking for a Manager instead of giving a 5th person a try at screwing things up for us again. I am very frustrated about this experience and not sure I would ever recommend this service. I went online to research my security system and found that Google's first page of results shows tons of 1 star review complaints for the same issues I was having. After seeing all the complaints, over 2000 complaints, I would expect Costco to step in and do something. I am also writing the Attorney General.

Finally on Sept. 15 I was told that one of the bed rails was the wrong one and they had to send a new one. I asked to talk to a manager, but instead, I was told someone would get back to me with information. After another email I was given a vendor tracking number, but that's not helpful when I don't know the vendor! It's now Sept. 27 and I am still waiting to be contacted by a Costco online rep. telling me what is happening and when I can expect to receive the bed I paid for almost two months ago. I just sent another email requesting a response from a manager. Unbelievable!

Seriously, no one is fooled by this. Those door people do not possess the ability to perform that task and furthermore, I have paid for the contents of my cart. It all belongs to me @ that point. I don't necessarily want some stranger handling my possessions as I depart your sacred facility. Once I pay, the items are mine. Leave me alone, leave my property alone and if you are so concerned that any items in my cart are not paid for, get a security scanner and stop me then. Otherwise LEAVE ME ALONE AND STOP PAWING THROUGH MY PROPERTY! It's a very low level practice and one I no longer wish to be a participant in. Adios.

Finally on the 6 time, I got all my order. I asked if the CEO of Costco gets treated this way when he gets his appliances delivered? During this time, I dealt with Costco resolution coordinator Carrie who was just talking me out of not cancelling and promising me that when the order was complete, they would reimburse for the time I had to take off when they stood me up 2 times and the food I lost because the refrigerator door was falling off. When it came time, I got not even half of what I lost. Costco does not care about its members once you order anything.

Concierge service contacted and talked to Nikon with me. This took a really long time. After discussion, I was told to send to Nikon. Cost me $15. Nikon never got back to me so I called them. I was then told camera had been received, would not be covered by warranty and would cost $90 to repair because the USB port was damaged. No kidding, tried to tell them that from the beginning. By the way, is not Nikon at all but a third party repair service whom, I presume is in business to make money off of repairs. Bottom line, I am out $200 and a camera and I feel scammed by Costco, the fake concierge service and Nikon. Will never purchase another electronic item from Costco. Costco and Nikon suck!

He ignored me, spun and walked to the membership desk. After waiting, just watching his confusion grow. He came back never saying a word or even looking at me. Continuing to say "This has to be paid for." He called the manager **. AFTER WAITING FOR A FEW more minutes. Even though what they were to do was "clearly stated" in the e-mail from corporate. The manager, ** came over with another person (also in training). AT THIS POINT NO ONE HAS EVEN ACKNOWLEDGED ME IN ANY WAY. SHE, THE MANAGER, PROCEEDED TO TRAIN HER EMPLOYEES ON THE REGISTER. I am standing there while they are trained on their job. When the manager completed her training session, ** SHOVED THE CARDS INTO MY HAND without a word or even looking at me.

** turned his back on me and proceeded to chat with the manager and the other person. I leaned in and said "You're welcome **." ** turned his head for the first time in this whole event., and looked at me like I was from outer space and never said anything. Then **, the manager proceeded to tell me that ** did not mean anything by it. I told her do not like "snotty" people without manners. The manager ** told me It was not a big deal and started laughing. I told her, "You think lack of manners is funny and how I was treated was funny," I told her. "Where do they get you people with such lack of manners." I called the Regional Manager in Dallas and left 3 messages. WAITING.

Today, July 16th, 2014, my two grown daughters ages 24 and 28 and I a woman, age 54 were treated with the utmost disrespect and were harassed throughout our visit by your employee, Mr. **. Please let me explained: My daughters and I arrived at your store approximately about 2pm in route to our beach home in Ocean City, MD. We came to the store to get items for my grandson's 4th Birthday Party. I told my daughters to get a one day pass, go shopping from the list, and to call when they were ready because I had to get gas and pick up a prescription.

My daughters called me back and said that Mr. ** said that there was no such thing as a one day pass so I immediately got out of the gas line and returned to the store. They were sitting outside the store in the heat of the day. In order to get the temporary membership card, I showed my ID for the first time to Mr. ** and he gave me a temporary one day pass which I handed to my daughters who proceeded to reenter the store with my pass to shop. I left the store continued my errands for gas and the pharmacy.

My daughters shopped and proceeded to stand in the checkout line. Once they got up to the checkout cashier, Mr. ** came from the customer service area at the other side of the store and proceeded to tell the cashier not to ring up my daughters' items that were in the cart and he proceeded to tell every cashier on duty in the store as well pointing at my daughters in front of the many customers in the checkout lines. Mr. ** then told my daughters in front of customers that they should not be in the store without me. He took their cart filled with food and told my daughters to leave the inside of the store. Mr. **'s behavior and tone was very inappropriate and very embarrassing to my daughters.

My daughters immediately called me, again in the heat of the outside sun and ask me to return to the store because Mr. ** had taken their cart of items and told them to leave the store immediately. My daughters and I are Christian and live by integrity and respect. I called the store to verify the truth of the policy that the member has to be with her grown daughters while shopping and purchasing items. I and my daughters returned to the store for the third time. I and my daughters got another cart, shopped and proceeded to checkout. We all were stopped again by the cashier who was one of the cashiers on duty that was told by Mr. ** "not to allow us to check out. " I had my membership and my method of payment and was still refused. Again we were again placed in an embarrassing situation. Mr. ** refused to come over to explain his disrespect and his mistreatment of us.

Finally, a young lady came over and said I would have to show my ID again in order to check out, even though I had already given them my temporary membership. I again complied and did what I was being asked. I finally checked out. I went to the desk to get Mr. **'s full name which I had to pry from him through additional questioning. Then Mr. ** asked if I wanted to talk to the store manager. I had already been disrespected and continually harassed by Mr. ** so I decline. Our cashier was flabbergasted by the whole situation as we were but he could not do anything because his job would be in jeopardy.

It was now close to 3:30 and what would have taken 20 minutes turned into almost an hour and a half. I was wondering why we were being treated so poorly. What had we done so wrong that it could not have been communicated to us with respect. All we wanted to do was shop, pay for our items, and head to our vacation. We did not deserve this at all. We were dressed in casual respectful attire for our 2 hour road trip as opposed to our daily corporate attire. I can not believe this happened to us at Costco's. I have never had this experience before at any of your stores. As soon as my membership becomes renewable I am going to cancel it. I would rather go the extra mile for excellent customer service and patronize Sam's Club, and BJ's Membership for my needs. This below is what your organization stands by, but not today...

COSTCO CODE OF ETHICS, excerpt: "2. Take care of our members... Costco membership is open to business owners, as well as individuals.... Our members are our reason for being - the key to our success... If we don't keep our members happy, little else that we do will make a difference... There are plenty of shopping alternatives for our members and if they fail to show up, we cannot survive... Our members have extended a trust to Costco by virtue of paying a fee to shop with us... We will succeed only if we do not violate the trust they have extended to us, and that trust extends to every area of our business...To continue to earn their trust, we pledge to: ... *Make our shopping environment a pleasant experience by making our members feel welcome as our guests... *Provide our members with the best customer service in the retail industry..."

I don't question your love for our country but I do question your belief in the Constitution and its granting of freedom of speech. Instead of Costco being my favorite big box store, I have choices and will compromise for what I think is a violation of the rights of American citizens. "Costco Chief Financial Officer Richard Galanti telephoned WND and confirmed the pull order. Read more at **. Thank you for reading this and for responding.

I asked when the policy had changed since I used to do that before. I was told that that location was under new management and the policy stated that only members could purchase food at the food court. Apparently, before the policy was never enforced. I know that some locations have food court outside and anyone can buy food there. It was 100 F outside today, and with three children including the toddler, had to go back to the car and come back with the Costco card. I felt very mistreated and disrespected. Worst of all, both of them were arguing with me about the policy. I understand that this is a warehouse, however, you don't treat customers like dirt.

Yesterday I went to pick up a medication that he will run out of today. The pharmacy is closed on Sunday so due to the discretion of the pharmacist on duty, he can run out and wait and I can make another trip on Monday to pick up his medication, since I have nothing better to do Monday morning. The attitude of life revolves around Costco's schedule and we are slaves too. Costco needs a makeover.

The guy was so nice... he turned power off and on and "held" his finger on the start button and it started right away!!! I've never been so embarrassed... He did it again and then I tried it! It worked... our Neptune doesn't require you to keep your finger on the "start" button after pressing it, but "Oh well... it works and I'm happy!!!!!" :-) Thank you, Costco for your kindness and resulting customer service! I've been a member for over 20 years and they just do the job with us members at heart; that is something that anybody will appreciate and tell their friends about!

I know how these reviews work and it's usually the people that are so upset that go on these... Somebody does you a favor and you tell your friends; somebody does you a disfavor and you tell the world online! Hope I broke the cycle! :-)

They called us yesterday and said the other store called to see if this was a dire issue at all and that they would send it out when they could. So now after several promises I have completely lost my faith in Costco, we are executive members that have spent much money at this warehouse and this is how we are treated? I do have to say Chris ** has been the only helpful person in that store, he has actually tried to help us. I appreciate that, but at the same time, I just keep waiting and waiting and we are at the point where we might just get a refund and bring our business elsewhere, knowing now how little we matter to this companies business. I honestly have tried to work with my local Costco for 2 weeks now, have been on the phone everyday. One day it was a Jewish holiday and they couldn't contact where the ring was, the next day it was overseas and they had no way to reach them and now two days ago was told the replacement (not my ring another one) was sent overnight to our store to be there on Wednesday 6/11/14, still not there. I don't understand where my actual ring is and why I cannot get this resolved. Maybe this will help and you will retain a long time customer, but if not I can't say I didn't try.

Then I said I need to please speak to a supervisor and she hang up. I called again and a different agent answered and was able to send an email to Costco product information department for me and that they would contact me between a day or two. I was very happy since at least this way, I could know for sure if I had to drive to Fort Myers or buy online instead. I never asked for agent id or name otherwise I would have placed a complaint but I did mention to second agent so that this does not happen again. All my experiences from Costco have always been positive and this is the first time something as horrible and unprofessional like this happens.

My baby sister is 6 1/2 Months Pregnant. As we walk into the store, the man ** ran up on us, "do you have a membership card"? I reply No! He said, "well, you can't come in without one". My sister ask him can she use the restroom, he said no without a member card you can't do nothing. My sister said, "Wow really". (**) He reply, "yeah, really yeah, really". VERY Smartly I asked him, "where can we apply for a membership card"? NOW PAUSE, I have work in Customer Care 7 years. He did not once ask me, was I coming to apply for a membership, he did not know the reason why I walk in to Costco on May.30.2014 at 3:00pm. I was so mad and so EMBARRASSED, BOTH ME AND MY SISTER. He could have ask for a call a supervisor so my sister can have use the rest room at least. I walk over to the member's desk and ask for a sup, Mr. ** can to help us. I also talk to the store Manager Ed. Wow, for my first time at Costco because of **, I would not want to go back. You guys should really review the people you put in front of your Stores to represent Costco. I want the world to know how badly I was treated.

Got computer and it is not even close to being factory standard. Plus it has scratches all over the shiny black part and silver top. Thought, well this sucks, but still said after what I just went through if it even works that would be better than what I had. Install all my programs once again and as I am trying to fix things like clicking on show formats and the screen goes black and monitor (little square icon), black and monitor. The only way I could stop was to turn off manually. Called again and they sent another box and returned it within 9 days and the only thing they fixed according to the paperwork was the chassis (guess that was the scratches). HP had told me if this happened a third time they would replace. Well guess what, I thought maybe rebooting would help and when I did computer said do you want to update and restart.

I clicked on that option. When the computer came back once again it did like the first time - all my programs were gone, only the trash bin on desktop and same message windows/system32/config/systemprofile/desktop location is not available. So I call again only hours after receiving my computer and explained everything again from the beginning. Matthew calls HP to have me talk again, but he said he was going to try and get a replacement as I had gone through enough. HP had just closed 12 minutes earlier. He promised to call me the next day by 8am Pacific Time, since he was on Eastern Standard time. I waited for 3 1/2 hours and nothing. So I called and they give me a supervisor who called HP and only listened, never interjected.

The HP guy said he was not authorized to replace it, he could not offer technical support because the problem could not be fixed. He then asked me what else can he do for me? I am perplexed. He kept repeating the same thing and Costco concierge did nothing. Today I filed a complaint with the Better Business Bureau on HP and am probably going to file one against Costco as well. I paid $1,121.48 for a computer I got to use for slightly more than a month and spent so much of my time on it I am exhausted. So that is why Costco Concierge is just a front for NO MORE WARRANTY on your products.

PS, I have been a customer for almost 25 years and as Costco Concierge pointed out when they asked which case number, there is only 1 and this is it. But they robbed me of my time, my money and quite frankly my sanity in dealing with this, which is quite frankly mind boggling. I will find some avenue to register a complaint against Costco and get them to understand the contract they pay for Concierge service is a waste of money because as customers get this kind of service, they will go to Sam's Club the next few towns over. Our family and extended family may also cancel our membership. This makes no sense at all.

There was no talking to her. Then she asked, "Why do you want to change your address?" (Should she be asking me that anyway?) I explained that so the bargain adverts don't keep coming to the house when we were not there. I tried to explain that we may not get the chance to come into the store again as we were moving to a new address and asked if there was any other way to do this, but it was like speaking to a brick wall. Her attitude was very rude and standoffish. At this point, I wanted to speak to a manager, so I asked her if I could speak to one. She said the next lady was the manager. As we were moving over to wait for the supposed manager, she shouted across, to my shock and horror, "YOU ARE LEAVING THE COUNTRY."

This statement from her confirmed to us the reason for her unhelpful behavior. (We were leaving the country. Why do we need to change our address as we would not be able to use? A lot of dots connected in my head and I understood why she was so rude.) Now picture this, we are a black couple in Scotland UK with all the political talk on immigrants. Finally back and forward after trying to explain to the supposed manager that we feel there was no need for the rudeness and assumption of we are leaving the country from her colleague. I decided I needed to confirm if she was the manager as her attitude was not any better (she was very condescending in her speech).

Then she said she was not a manager and did not apologize or offer to get us a manager. Now nobody, regardless of race or sexual orientation, should be treated like dirt for paying their membership fees. I had to go on to the shop floor to get someone who finally got us a manager who promised to investigate the incident. I will be posting an update. Watch this space.

* Skinny popcorn - fabulous natural buttery flavor. Informed today that they no longer sell, but will be replaced by a 'cheesey' flavor - yuck!!!

The list is actually very long and the above items are only a sampling. In the 'days of yore', i.e. the Stilton cheese, margarita mix and many other items, were only sold for a few months during a particular season. The buyer/operations management need to take a very close look at what constitutes a marketing season. For example, in Florida, California, Texas and the whole of the sun belt, have a year-round margarita season. This is a more popular drink in the winter (due to the huge influx of visitors) than in the summer, which Costco seems to have ordained the margarita season. Similarly, other products have a different season in the sun belt than in the frozen north, but Costco doesn't seem to have yet grasped this fact despite their years of expertise.

It's now May, and in just 3 short months, Costco will begin rolling out the Christmas stuff, despite the fact that the temperatures will be in the '80s and '90s well into November. Has anyone tried buying a barbecue in Costco during the month of August? We have a year-round barbecue season!

In my humble viewpoint, Costco management really needs to re-evaluate its whole product supply with a view to the geographical store location rather than some myopic vision from their headquarters in Washington state. I have been a loyal customer for many, many years, but my patience with their product selection over the past several years has caused me to balance out my shopping with other outlets. A great company that seems to have lost its way.

Ordered a gas range and a dishwasher and had them delivered and installed. The stove was not properly installed, sticks out. The dishwasher has had a leak coming from the overflow. Apparently when it was installed the guys never took out the rubber stop within the tubing. He stated the garbage disposal would grind it up and get rid of it... It obviously did not and overflows now.

Purchased an extended warranty for my Subaru from Costco. After being covered for approximately 15k miles, I decided that I really did not have a need for such an insurance so I called to cancel. The very unhelpful customer service rep proceeded to inform me they would be keeping $500+ as well as the $50 cancellation fee. $1422 total paid. Ended up only receiving $872 refunded back to me. Not a single claim in the few months I had the policy.

Very unprofessional and greedy as well.

They refuse to do an inter-store transfer. So they want to make me drive to a Costco 50 miles away on icy roads with bad tires or wait 7-10 days till they receive their delivery (again driving on bad tires for 7-10 days in bad weather). So to heck with that frustration. I went to a Competitor and bought 2 new Bridgestones, same basic type and high quality. Oh and by the way the 2 tires with 3/4 tread life on them... Not a problem... No such DOT regulation... like I was told by the Costco Manager.

Flash forward April 24th. Picked up a 1/4" hex bolt right in the middle of one of the remaining the Costco Michelin. No problem, I have Costco Road Hazard Protection. Back to Murray Costco, finally they figure out warranty. Manager strolls out to check the tires, manager strolls back in and I hear him say " Four New." I look around, "Are you talking to Me?" - "Yeah you have to buy 4 new tires" (?). I exclaimed, "Two of those are brand new, only a few months old and IN PERFECT CONDITION!!!" He states he can't do just 2 because they are not Costcos and have a slightly different tread pattern. Trust me, I know tires... They are the same tire size, same rubber consistency, Quality, and aggressive design.

Make good on the warranty ... and I will buy 1 more for the back... Answer: inside edge is too worn-out... Okay fine, I'll buy 2... The Manager insisted he would only service me If would buy 4 new Costco tires thus throwing away the 2 perfectly new tires. I gave him an ultimatum: just 2 or I will take all six vehicles I manage and I will never do business with Costco again.

BEWARE: It is now my experience that Costco will sell you a Road Hazard but will refuse to honor that contract unless you agree to buy other tires for your vehicle that you don't need. It is also my experience that Costco really doesn't care about your safety as they will refuse to service you if you refuse to be bullied into buying more than you actually need. Ask you to drive long distances or for prolonged periods of time on icy roads refusing to transfer tires between stores.

So what did I do (Okay I did swear in a somewhat loud voice a little)... Sorry about that... One or two customers who were considering making a purchase walked away... Sorry about that. I refused to buy 4 tires and throw away two perfectly new tires, had to drive away in an unsafe vehicle with a big bolt hanging out of my tire clunking down the road about to blow out... I went back to the competitor and they gracefully worked with me and replaced the bad tire with identical Bridgestone, very similar to the Michelin, FOR less than Costco, and I bought another so they are all the same... AND I WILL NEVER BUY TIRES AT COSTCO AGAIN ... Oh, the wait was half the time spent at Costco. And yes there are Six vehicles and six drivers in the family. That's a lot of tires in the next 10 years. Good job, COSTCO. That little policy just cost you more than you can calculate. It's not just the tires. It's the food and household goods.

I have researched this treatment and it seems like it is always a Costco that is being sued regarding this matter. They informed me that they have food products (hmmm like I did not know that as that is what I go there to buy). Well the restaurants we go to, the Targets, Wal-Marts etc all carry food. But have never been treated me this way. I want and require retribution in this matter and I deserve it. This incident ruined the rest of my day and if it was not for my service dog calming me I would have been back at my doctors office for treatment. Hoping to hear from you. Thank you.

Construction. After building the base I was concerned over the sharp edges and flimsy minimal construction. After the slightly better built grill was fitted on top (two people) it became more rigid but was still flimsy. The top shelves were fitted next and again were very flimsy and flexed when any weight (pans etc.) was applied to them. They are a natural 'handle' to maneuver the wheeled barbecue around and bent and flexed when doing so. All the way through the construction bolt holes where often slightly out of alignment which made the build very frustrating. Fitting the side burner in particular was a nightmare because of holes out of alignment.

The instruction book had no mention of how to fit the gas pipe. The gas regulator is a type I haven't seen before and is not a standard Patio Gas type for UK although it does work. The rotisserie had separate instructions and were not for fitting to this particular barbecue. It stated in bold letters "fit the motor assemble on the right side" and showed illustrations of it on the right side. This is impossible as it would stop the lid opening on the right side fitted burner!!! If you look at the picture of the 500TS it is clearly fitted on the left side. Chinese instruction fault I think.

After finally getting everything to fit (not easy) it was time to light it and see if everything worked. Normal proceed is to light it, turn the burners on full for 10 minutes to burn off any construction oils and dirt. Having had several barbecues before I know how hot they get, but this one gets much hotter than any I've seen. Its final temperature with the thermostat in the lid and one I fitted inside was 350C or 600F. That's hot. I turned all the burners down to minimum and the temperature was still 250C. The only way I could get it down to a "cooking temperature" was to close all the burners except one. In practice this means constantly having to monitor food otherwise burning will occur.

Conclusion. This barbecue, for the money spent, is a poorly documented and cheaply manufactured barbecue, that with the high temperature issues renders it unusable. Not recommended, and a slight shock that Costco would stock and sell something as shoddy as this item. I want to return it and have a refund. I didn't cook any food on it as I had already made my mind up it was going back. I spent the next 3 hours taking it apart and fitting it back in its box. I rang the customer help line 11th April 2014 at 5pm and spoke to Nick in Florida about returning this product (and again today 14th April to Joshua and again on 15th to Nick and again on 17th). He rang Swiss grill but they had gone home so he sent them an email.

I hope the returns system is as good as dealing with our local warehouse. The customer care from Costco online based in Fort Myers is abysmal is just a big fob off. Meanwhile they have my money 470 and I'm still waiting for someone to ring me. The barbecue is now as stated back in its box awaiting your collection service which I hope is better than the delivery service which was poor - the item just turned up, no notification, no phone call. It's a good job we were in. My phone number is **, please ring to arrange collection. Your after sales customer care appears to be lacking. When will you reply to this email and when will you inform me that you are coming to take it back?

That is extremely poor and unacceptable service and attitude!! He totally embarrassed my friend!! Who and where on earth said if you're a long time membership, you are supposed to know all the rules! My friend bought the membership, but does not mean she has to go there all the time and know all the rules. I also got gym membership and pay every month, yet I do not go. Some people are just like that. We are both mad, dissatisfied with that jerk cashier with Costco. I just had to tell all my friends and the whole world not to go to Costco anymore, especially this particular store. It is just another store, no big deal. We can do without it.

Refurbished is often a hard drive that has failed and gets reconditioned, so it is a crap shoot to whether the hard disk, the heart of data on a computer, going forward will be okay. The WiFi is not constant on this device only in the location. Concierge services has had her re-installing 4 different network adapters, which sometimes works and sometimes doesn't. Needless to say that I am very unsatisfied with this, not to mention the loss of time we have endured since buying this computer. Now to rebuild and reinstall programs and data, more time loss and much uncertainty to reliability.

I take the handling of this situation very seriously. Dell would not exchange the computer, nor agree to send out a new hard drive. To add more fuel to a bad situation, Costco refused to allow the return because it was one week after the 90 days. I hoped by giving Costco some of the case numbers from the concierge calls it would have to substantiated and verified the problems, for a computer which I consider a lemon. NO SATISFACTION!!

David **'s excuse for tearing my boyfriend's card was it was old anyway. His unprofessional behavior (tearing my boyfriend's COSTCO membership card) made me angry and upset. My boyfriend entrusted his card to me, and he valued that card. Then David ** tore his card. He did not even call my boyfriend about the card, and he wasted my time. David ** just decided to tear it apart, and it was not his card. It was my boyfriend's card. How would you feel if David ** or any COSTCO employee will tear the COSTCO membership card of your loved one, who value and entrusted it to you? How would you feel if he or any COSTCO employee will tear down your card that you value and entrust it to your loved one? So, after my bad experience with David ** at COSTCO, I called my boyfriend right away and told him that I did not have his COSTCO membership card anymore because David ** tore it apart. David **'s was unprofessional and disrespectful. I hope no customer will experience it with him or any COSTCO employee.

Thanks to that guy (a tall, attractive older gentleman, with a detectable Spanish or Latin accent, perhaps?) who got in the checkout line after the woman behind me, Ms. ** suddenly got distracted; and, while she was standoffishly polite with me, she suddenly got a case of the 'giggles' and started chatting up the man. What can I do but watch, slightly amused, but nevertheless, a little perturbed, as she energetically tossed my purchases back into the shopping cart. Then it got a little less amusing and more irritating when she got too distracted by Señor Guapo's witty banter and she completely missed the shopping cart (as humongous as it is) and the two-pack soup containers hit the floor with a splash.

Did she apologize to me? Nope. Did she ask someone to get another container of soup to replace the one she dropped? Nope. Other employees did come around to see what happened because they heard her chatting and laughing about dropping it. Completely ignoring me, her attention seemed focused on what Señor Guapo may be thinking. 'Oh, I was so distracted...' she giggled, as another employee picked up the container to throw it in the garbage can right next to her. About a half-dozen employees stopped by to look at the mess on the floor. One of them grabbed paper towels to wipe up the mess. And I stood there wondering if anyone knew that what should be immediately grabbed is another container of soup to replace the one she dropped.

When an assistant manager came around, I got his attention and asked if someone is going to get another container of soup for me, or would he rather issue me a refund. He said, "Someone should be getting one right now." I said, "Can you make sure? I've been waiting here a while." He runs off somewhere, as I watched our giddy cashier, Ms. **, light up like last year's Christmas tree as she checked out Señor Guapo's item. No, really...he only had one item: a box of grapefruit juice, about which another smiling (from ear to ear) female cashier said, "Too much carbs." While I do agree with that comment, and Señor Guapo must have smiled back at her, and said something, I may have been the only female within hearing distance who didn't pay any attention to what he's saying, because, yes...I'm a little annoyed.

Wouldn't you be? I'm still standing there waiting for my soup as I watched Señor Guapo and his box of juice exit the warehouse. Okay. Fine. Stuff happens. Wishful romance blossoms. Bah humbug! I'm left standing there waiting for my soup! After a while, here comes the assistant manager with my two-pack container of soup. So, he did, after all, had to go and fetch it himself. Thus, the 2-star, 'dissatisfied' rating for today. Fortunately, as I get older, my memory fades faster. No doubt I'll be back next week with membership card in hand, for yet again another Costco 'experience' having already forgotten this current one. Ugh.

I agree I did shopping for the value of 448.47 but you charged me 896.94. I want my 448.47 CAD from Costco. You have technology to see that one of the transaction were cancelled, you have the cameras in your store to verify the same. I did sign for one bill not two, if Costco can provide me with two signed copies for that transaction then I will agree to it. But that can't happen because one of the transaction was cancelled that I did not sign and other that went through that only I signed. Please help me.

With his ugliest attitude I was told a few times that I need to shop with my husband and he needed to be there at the cash register. He also said that I am not a member in Costco, I am not welcome and "he" can't let me shop in there. I understand he was trying to do his job but the attitude he gave to me was so bad. I wasn't stealing my husband's membership card to shop there, and I used my husband's card before without any problem. I hope he can be more considerate and deliver better customer service.

We both have been members together since 2002. She took the card as well as my driver's license and called to verify. The supervisor verified it and gave my driver's license back. I told Frankie I have been shopping at Costco for 11 yrs with my husband's card on and off, no one has ever ask to verify my membership. With the ugliest attitude she said, "Well, I guess I am doing my job". So I said, "I guess you are doing your job because whoever let me in is not". If anything someone should have stopped me outside. She was quiet did the transaction, gave me my receipt without a smile (still with attitude) and without saying thank you and come back again.

Frankie needs to be trained all over again to be professional and maybe put a smile on her face. I did not mind her doing her job and verifying my membership but manners could have been more professional since we pay for her pay check. If the policy has been changed not to use your husband's card there should be a sign or the person at the door advising us. Once my membership expires I would have to think twice to renew it. Costco is getting too expensive and unprofessional. You can not even find one person on the floor to ask questions. Thank you for listening to my complaint.

I find this answer unacceptable, I have repeatedly requested this as well as 2-other items to the manager on way out from shopping, & was told that he/she would check for order (or) order it. But I still haven't been able to buy it there or any other place because I do not know the vendors name. I do know it sold for about $4.99 (or) $5.99 a loaf and well worth the cost. Please advise... Family wants more!! :)

After opening the box what I see is just the big jars with lids and no lids for small one that's why I call the corporate office and talk to Dave. He was not very helpful, in fact did not know how to take care of customer and ** from Wharton was very rude on the phone. I never expect that attitude from Costco worldwide warehouse customer service that bad. I also said comparing Macy's with Costco has much better service. If the price listed and doesn't show on their system they do respect and honor the price for the customer. Your customer service people were not even close to Macy's service.

All I asked that I should get at least total 20 lids as they said set. I was very disappointed with the service. I will find the way to bring this matter in notice for other people too. All they said if you are not happy with it just return the product did I buy it return? No, they said our return policy is very good but I don't think it is. Just the Costco all over the United States, other stores have easy return. So what different Costco has. I am not at all happy the way they treat their customer. Thanks.

Yesterday (Feb/1/14), I had the worst experience in my life at the Galleria TX #1018 Costco store in Houston. At the cashier, I noticed that I left my Costco Card at the pharmacy. I paid with my customer number and went to the pharmacy. It was around 6PM and the pharmacy employees were about to leave. I asked a Hispanic man for my Costco card, and he lied to me saying that he have not seen my Costco card, until a lady that works with him told everybody that they have my Costco card, and they tried to call me.

The man told me to come back the next day because they do not want to open the pharmacy for me. I replied that it cannot be possible because I live very far from the store (2 hours). Then he opened the pharmacy and come back and threw me the card which landed on the floor. The two other pharmacy employees witnessed what he did to me. I am very angry; this is not the way a loyal customer, who supports Costco every year, be treated. I talked to the manager of the store (**), and she said that I have to talk to the pharmacy manager (**) that was not there at that moment. Please select carefully your personnel, if you want to keep your customers, and conduct an investigation of this Hispanic man of Costco Pharmacy.

Later in November, I renewed my membership and was told that my renewal would be in September, the original date that my card expired not October. I insisted that they change my renewal date as my privileges had been denied in October. I had to get the manager in to ask him why we can't change the date. We will see if this September there is a renewal date. So basically, I paid for a membership without privileges. Jan 2013, I just now called in to get a price check and the employee that I spoke to said, "We don't do price checks, it's against Costco policy." I then restated to confirm as my phone has a bad connection and she started laughing at me hysterically saying, "I'm sorry, I didn't mean to laugh at you but we don't do price checks." I then asked her her name. She stated it's Leticia.

I then repeated it back to her and with her horrible attitude, she said, "Would you like me to spell it out for you?" At this point, I lost it. I was mad. I then told her I wanted to speak to her manager and she hung up on me. Because the previous above incident I had talked to the manager and he said that they shouldn't have denied you check out. Two different employees with different understanding of the policies of Costco. I then wanted to see if that is the norm in Costco these days. Especially with a price check. I did call and asked to speak to the person who hires and fires the so called manager Micheal and he did confirm that Costco does not do price checks because the prices could change at anytime.

I then told him that his employee was horrible to me and he stated he was sorry not her and would talk to her. I insisted that she got more than a talking and that I didn't want just an apology. I gave him the opportunity to do so and he stated that only Dennis ** can do anything and that he will be available tomorrow. I do believe that Costco is a great place to shop but that their employee rights have obviously precedent over basic not excellent customer service. Surely I have more rights than to be humiliated often in public by a store that had been previously worthy of shopping.

My first thought was that it was a mistake on by Danby, that someone had placed the wrong item in the box. This was also the thought of the customer service representative that I first talked to shortly after opening the box and glancing at the product. She apologized and said she would order a replacement to be sent and then email me a return label so I could have the wrong item picked up at my apartment and shipped back. After the phone call, I did a little more investigating and pulled out the manuals enclosed with the unit. The item numbers on the manual and the shipping box matched the model number on the Costco website. When I looked at the manual, it pictured the microwave that I had indeed received and there was no mention of the features that were supposed to be available according to the website.

I called Costco customer service back again and told the lady what I had seen informing her that I suspected that the web site was wrong and misleading and that I did not want to receive another microwave that was identical to the one I already had. Still anxious about the situation I phoned back again and spoke to a David ** who asked me to unpack the microwave so I could verify the item number on the appliance itself and also send him a photograph. This was not particularly easy for me because I am physically handicapped and 60 years old and the microwave weighs over 60 lbs. but I did do it. I sent an email with the photo to David ** who also told me that someone, from the resolutions department would call me in the next couple of days.

By this time, I was certain that the mistake was entirely on the part of Costco. They were misleading customers and blaming it on the people who did their website. Since the post Christmas sales, at other stores, were coming to an end, I decided to go shopping for another microwave elsewhere and found one with all of the features I wanted for close to the same price. I bought it on Saturday. Now I had a large box sitting in the middle of my living room, in my condo apartment that I just wanted to get back to Costco.

On Tuesday, I checked their website to see if the item was still listed. It was no longer there and there was a notice that the item was not available. Nobody from Costco called me back as was promised. Late in the afternoon, I decided to call myself. Again, I talked to a lady in customer service that apologized for me not getting a call back and also informed me that because of procedures, it would probably take several weeks the item to be picked up but she would email me the return label. I was also told that she would send an email to resolutions and I would receive a call from them either later that day or Wednesday.

I had now been promised the return label since Friday but there was no email from Costco coming in. It also didn't make sense to me that it would take up to 2 weeks for the item to be picked up by UPS since I know from experience that UPS can pick up right away. When I still had not received a label on Wednesday, or the promised call from the resolution department, I began to get angry. I called customer service again this time with the intention of speaking to a supervisor. It took about 45 minutes between insisting on speaking with a supervisor and finally getting to speak with someone that claimed that position. I was told repeatedly that my case had been moved to the priority pile in resolutions and that their processes didn't allow for a return to take place in less then a couple of weeks.

I was finally connected to a person named Stephan. He told me that he would try to expedite things but that there was little he could do to speed things up but that he would try and would call me back no later than today Friday January 10th. Stephan also said that if I returned the item myself to a Costco store, they would accept it and issue me a refund right away. I explained to him that I could not do this due to the weight and size of the package. He gave me his telephone and extension number and told me that I could phone him anytime, he just would not tell me his last name. Checking my email after dinner on Thursday, I found an email from Costco. The email was a shipping notice that another microwave was being shipped by UPS. It was the same model number as the first one.

I immediately called UPS with the tracking number to ask that the item not be sent to me. I was told that they couldn't stop delivery unless informed by Costco, all I could do was refuse the shipment when it came. First thing this morning I tried to call Stephan at head office in Ottawa to try and stop the shipment and save them some additional trouble. The extension that he gave me did not work and the lady at the switchboard could not locate him. I was transferred to customer service again. The lady I talked to said that she would immediately get in touch with the resolutions department and try to stop the shipment and that somebody would phone me at 10 AM. Again she apologized profusely. Again nobody called me back. I had to leave for a car service appointment but before leaving I informed building security that if UPS tried to leave a package that they should refuse it. UPS did try to leave a package.

If you are unable to locate this email, it may have been sent to a spam or junk mail folder. The UPS label within the email will be available for printing for 10 days. The label itself should be used by Thu Jan 30 2014 00:00:00 GMT-0800 (PST). UPS will not be coming by to pick up the item. You will need to take the item to a UPS drop off location in your area with the UPS label(s) attached to the box.

This really is the last straw. Costco.ca has been a nightmare to deal with and has broken every promise that it made. I am just fed up. I am sending an image of the microwave that I received. It matches the image for that model on Danby's website. Also there is no other model of over the range microwave currently listed on the Danby website. This seems to be the only one that they carry and does not match the photo on the Costco website. Also the item, with the same photo and description has been placed back on the Costco website. They have done this after being informed that this is wrong and deceptive.

Two days pass and I receive an email from a " resolutions specialist" stating that my items are out of stock and that I should be expecting a refund. I have been back and forth since 11/19... I have sent numerous emails and left multiple direct phone calls to her extension as well as voicemails... Still haven't received any communication about my refund. I just called today to ask to speak to a supervisor - and the only answer I get now is that they will check on the status of my refund. This whole ordeal has been a headache. I needed those items last month. Completely unacceptable. They have not done ANYTHING to rectify the fact that they messed up my order by sending me an incomplete shipment. And they truly lack the care or ability to resolve the issue. I am CERTAIN and truly confident that I would never shop Costco online again!!!

Without even trying to find out who was next in line, he says “let me help this lady first.” I told him “Aren't you suppose to help the person who was next in line instead of just helping anyone who walks up to you?” However, instead of any attempt to investigate or even answer my question, he bluntly says “it will be just a moment for me to help her, so just why don’t you wait and I will help you next.” Obviously, I can’t talk sense into Robby, so I asked him to call his manager. After about 3-4 min. later, the manager named Calvin showed up. As Calvin was walking into the return counter area, Robby tells him something. Calvin walks up behind a cash register near me and says “let me help you with your return” like nothing happened. Not even “may I help you?” or asking to find out what happened… not even a word of apology.

Now I am getting even more upset. So, I tell him “you act like nothing happened here, when in fact… someone cut in line in front of me.” He says “Ain't I helping you right now???” little sarcastically. I was very surprised at his attitude. So, I said to Calvin “in America, doesn't people care to wait in line or for Costco to help their customer in the order they are in line?” Then, Robby listening us while processing another return on the adjacent cash register responded “that’s everywhere, not just in America!” while Calvin continuous to ignore me as he process my return items.

I asked Calvin if there was any camera to see who was really in line first. Without even bothering to make eye contact to talk to me, he says “there is no camera in this area.” I couldn't believe that Calvin is the store manager, yet he is handling this problem by simply ignoring the customer’s concern without any attempt to address the problem. He never said any word of apology throughout the time he was interacting with me while processing my return items. After getting my money back for returned items, I went into the warehouse area to buy couple of packs of batteries. As I was exiting the warehouse, I was surprised to find that not far away from the return item counter area, there was a CCTV monitor between exit roll up door and entry door for return items. The camera was pointed towards the exit roll up door and entry door to form a return item line. You could clearly see on camera people walking through the entry door to form a line for the return item.

I was very surprised at this fact. Hence, I walked back to the return item counter area as Calvin was still there helping other customers. I walked up to him and said “Calvin, you said there was no camera… yet, there is camera pointing at the exit area where you can clearly see people walking through the entry door for the return items!” As he briefly took his eye off of the cash register to look at me, he had a blank stare face, so I said “not only you as a manager ignored a customer who was upset, but you bluntly lied to your customer.” Then, he said “whatever!” with a smirk on his face and kept on working on attending to processing a return item on the cash register.

As Calvin made that remark, another employee of Costco standing next to him laughed at me. Is this what Costco has come to now? Not only do they treat their customer without respect or any concern, but they make laughing stock out of their customer. It is clear that cashier Robby needs to be re-trained on business ethics and customer service, and as for Calvin… what kind of organization promotes someone into a manager position who has no concern for Costco’s customer? However, what is more disturbing is the fact that Calvin as Costco manager would lies flat out in the face of their customer! I wonder how many more lies are behind that smirk?

When employee called manager to report a practical problem like, i.e. - the display being moved to a bad location in Costco, her response was: "Hallelujah - I pray in the name of Jesus that the display will be moved to a better location." Display was never moved to a better location. Employee tried to contact the company's owner - JO Agi. She left repeated messages for JO at his Venice Beach store. He failed to return the calls. Employee has sent emails to Cathy ** (company refused to provide an email for JO) asking about when she will be paid. Emails have gone unanswered.

Employee was threatened repeatedly - IF you don't do this, you will not be paid for the hours you've worked. An example: At approximately 10:00 pm roadshow manager (Cathy) phoned employee demanding the daily "sales". This was the first time she asked the employee for the daily sales. Employee explained that since the items are purchased at the front of the store - the employee would have no way of knowing "Off the top of her head" - the total sales. Employee explained that, had she asked her to have Costco run a report she would have done so. Ms. ** sent several threatening text message to the employee - If you don't provide me with the daily sales, you will not be paid.

The check employee DID receive that was short hundreds of dollars was from a SAILING company and had no itemization. Employee asked about the taxes that were taken out. Ms. ** said, "Yes, we took taxes." Employee requested a paystub with a breakdown of taxes that were taken for her records. LA & JO has failed to provide a breakdown of the taxes that were held. To date the employee has not been paid.

As a side note - the clothing is allegedly designed by JO Agi - a designer from Paris (and his family). Occasionally, tags were found in garments that read: Made in China. The clothing is very thin and tears easily. There were many returns of items customers purchased. The quality of the clothing is poor. When employee finally reached JO to inquire about when she will be paid, JO Agi stated: "Cathy tells me you have a problem with authority." He then hung up the phone.

Needless to say, this is really not acceptable. Costco has had the money for this item since September 25th. Where is it? I would be grateful if Costco would please supply a new order number, a tracking number or, even better, the item itself. This is just stupid and unprofessional and as a Costco member, I would expect better. Please contact me asap. Thank you.

Bigger Issue: Wireless Advocate received the returned phone on 8/28 (I have UPS proof ) and Wireless Advocate requested Sprint to reverse upgrade only after two weeks on 9/13 and that too after repeated calls from me. Now, a month after I returned it and 3 weeks after returned phone was received by Wireless Advocate. Reverse upgrade has still not been done and I am still without phone and still paying Sprint for it. Every phone call to Wireless Advocate (Costco.com) customer service ends with same excuse: just wait for 1-2 business days and call back.

Our cashier must have been having a bad day or something because he was rude and very pushy, not to mention, seemingly ignorant of store policy. He certainly could use some customer service training, as well as the guy that called himself assisting. We didn't get his name but he was wearing a football Jersey. Nonetheless, the cashier advised Sterling that he could not use his wife's Membership Card, but our understanding of store policy states that he could have; only having to verify the same home address. The cashier said that he could not under any circumstances use his wife's Membership Card to purchase this full buggy of beer & wine. So, with time of the essence (phase I of the event soon to begin), I found my expired Membership Card in my wallet, stepped up and paid the membership renewal fee; however, our cashier still would not allow Sterling to use his debit Card to purchase the items. The cashier insisted that this is a membership club and that the membership club card, debit card, and the state I.D. for alcohol purchases all must match to proceed with the transaction.

With all of the dramatics, we reluctantly proceeded, matching up all the criteria, I finished the transaction and got the receipt, then swiftly walked towards the exit door where the Receipt Checker checked our Items marked our receipt and we were off to the parking lot to load up the car. Still ticked off and irritated about what had just transpired, we get to the truck and start loading the items, when suddenly the unthinkable happened, two out-of-breath individuals, a ** male & a ** female (that never identified themselves), approached us. Things could have gotten really dangerous at that point; however, we remained calm but perplexed about being pursued in the parking lot following a legitimate transaction.

I asked, "How can I help you," and the still unidentified male store employee said that they told us to come after you; then I asked, "who told you to come after us?" And he wouldn't give the name of the person that he took the directive from. Interestingly enough, the sight of employees running through the parking lot stopped traffic and turned heads on this very busy day; other customers were curious to see what was going on. That didn't stop the the male store employee who asked to once again see our receipt. It had just been presented prior to exiting the building. Both store employees looked into the SUV with receipt in hand and as we previously done in-store, they looked over the receipt comparing printed and actual goods. It was then that the male employee said,"Wait, we were asked to..."

My wife was getting very impatient with these two. Hold on . . . was the last thing I heard her say to them, before turning and asking me and Sterling if we really needed to continue loading the vehicle or if we should return every bit of it and cancel the regrettably renewed membership? Our receipt was returned to us by these 2 still unknown store employees with only a, "We don't see an issue," response from them - not an apology, nor a thank you for our time and understanding of the situation, not a thank you for shopping with us, not even a "Have a nice good day," the two employees proceeded to walk back towards the store.

Were we extremely angry and felt violated, embarrassed, humiliated, profiled, and treated like second class citizens & common criminals??? ABSOLUTELY! And utterly disrespected as dis-valued customers. I personally believe that both store policy & law were breached in that instance on August 3rd 2013 4:46 pm and I am sure that store surveillance can show some, if not all of what unfortunately transpired that day.

I am continuing to use them because I 1) don't want to waste my money and 2) don't have any others. I would return the unused portions to my Costco; however, I'm not sure if I'll be going back before November or December and my closest Costco is in El Paso, TX which is 3 1/2 hours away. You should know that sometimes these products are not manufactured correctly. I am not sure what to do about them. I would like a refund for the 2 packages I have (one partially used and one unopened).

The people here have a degree, I guess, but they have left their humanity someplace else. Not going back. I guess they can afford to turn away customers. Fine, there are many more fine pharmacies in the area. Bye bye, Costco pharmacy.

One star means "angry." Fact.

I scoured the internet trying to find the best retail or online optometry store. What I kept finding was that Costco was voted number one overwhelmingly. However I really did not want to pay a membership fee then pay for frames and lenses. But I really needed to see. So I called Costco and talked with a nice lady named Joan who told me the procedures. I told her I would go to a Costco that was only ten minutes from my home instead of signing up online to get a membership. Okay, for the first time ever I walk into Costco and the first thing I see are employees in red vests. Then I see the photo department and right next to it the optical department. I knew I would need a membership to get glasses so I walked up to the photo desk to ask where to go for this. The young lady was taking care of someone else. Then it was my turn. Out of the corner of my eye I see her pointing at me and then gesturing for me to come forward. I think, "Okay." I get up to the desk and with a big smile on my face say "Hello."

She looked at me as if I had said something extremely derogatory to her and did not reply to me. I was a little stunned and said something to the effect of, "Oh I apologize for not speaking up, (but I said it loud enough the first time for anyone in the particular area to hear)" and said "Hello" again. She hesitated and seemingly painfully said, "Hello." I asked, "Where do I go to sign up for a membership?" She told me. But before I went to sign up something told me to go to the optical department first and explain my situation. So I walk up to the desk and the optical guy was sitting facing to the side and using his phone. He turns his head looks up at me and says, "What can I do for you?" I tell him I needed help with eyeglasses. I said, "My experience at another optical center may take a little while to explain but I will try."

Well as I'm trying to breakdown to him what happened at Vision Works, he has his hands clasped and is rolling his eyes at me while I'm talking; at this point he still hasn't gotten up out of the chair. I pause, trying to figure out, "Why is this guy rolling his eyes at me?" It was at this point that I start to detect that he isn't too interested in my story. So I try to shorten it up. I show him two eye exam prescriptions from Vision Works. The recent one from June 5 and another from 2010. I have to reach, almost strain to hand him the two prescriptions because, you guessed it, he still hasn't gotten up! He says, "They're the same." I said, "No, the reading magnification is a little stronger on the 2013 exam." He says I should go back to the doctor who wrote it and let him know. I say I did and she said, "There were no mistakes with the prescription." She also walked me through the wearing of the eyeglasses so she knows all about it. I say something like, "Something still seems wrong with this prescription." He says, "Then you need another eye exam." I say, "Okay. How much is it?"

Without turning around and with a hitchhiker type move with his fist and thumb he rapidly points over his shoulder to a sign high on the wall which I hadn't noticed that read Eye Exam $90.00. In gesturing to the sign he looked as if he had run out of patience with me and as if to say, "Can you read? Don't you see the sign?" I just stared at him and eventually came to grips to what was happening, what was obvious. The lady at the photo desk, the guy behind the optical desk for whatever reasons seemed not to want me there. That was my first, my only and last time at Costco. First impressions are lasting impressions. As I said at the beginning of this letter. Whether this was racism is left up to your interpretation. So here I am having visited two vision centers in the last two months without eyeglasses from one place and no glasses on order from the other. I was treated as if I didn't matter. I wasn't exactly seething when I left Costco but I was a bit hot and upset. My only visit to Costco was awful and I definitely will not recommend them to anyone.

I went to a great website that rates and analyzes dog food, Dogfoodadvisor.com. You can learn a lot about hundreds of dog food brands. You can also sign up for "Recall Alerts". Kirkland Dry dog foods are all 4 stars out of 5 with the exception of the HEALTHY WEIGHT DOG dry which received 3 stars. The problem is that all the truly excellent foods are so expensive. I ordered Merrick Classics Dry food online to feed the two who were most affected by the Kirkland dry food! The online store I chose was Chewy.com which had great prices, no tax and no shipping on $49 purchases. They ship FedEx and I should receive in 2 days!

I normally purchase Old Mother Hubbard Assorted Small Biscuits. One bag is regularly $12.99 at PetSmart, but only $8.99 at Chewy.com. Just sayin'! I did have a fecal done on the one dog that threw up and it was negative. This is the first time I've had an issue with this Kirkland dry dog food and I've been using it for years!

No, I insisted on another package and then went to customer service, who claimed to be food certified (as I am). She did not care. She just refused to acknowledge that what their employee did was ILLEGAL and UNSAFE! Refused! Would not address the issue, but wants him to continue to endanger and possibly sicken humans. I have the sales slip with all the store information (#116) and cashier's ID (**). When management refuses to follow the regulations and ENDANGER the public with this attitude, it is time to SHUT them DOWN.

I have talked to the Canada Post, and they advised me I should have had my rebate cheque a week ago. It has been 15 days now and all anyone can say is "wait another week and if you don't have it by then we will reissue a new cheque that will take 4 to 6 weeks." I guess my $20,000 a year is not that important to Costco. My Costco membership number is **, if anyone really cares. I can be reached at ** email address **. I planned on using my rebate cheque for Father’s Day, but I guess that is not going to happen. I will just have to shop somewhere else!

Recently, this caused me to fall unconscious on the floor with my left leg against a heat register, which made a 3rd degree burn on my thigh, risking my death and the death of others had my pants not been inflammable. It has caused a risk of infection and left a scar, in addition to the stress incurred from such danger that would never have happened if my medications had been filled regularly. There have been several other incidents causing injuries from refusal and/or delay in filling my medications consistently.

The Costco staff followed them and talked on his radio, looked at me once and kept following them. I did not think it would be wise to keep following the conflict so I went over to a food sample employee and said, "My friends stole and are being followed by security and I do not know what else to do." The lady told me that security could not touch them but only call the police. I tried a bacon sample, and when I started looking for them, I could not find them. I kept trying to find them for maybe 10 more minutes and heard walkie-talkies saying things in their regard. I went to look for the car and did not see it so I went back in the Costco and little later was surrounded, bumped, and intimidated by Costco security - one of them being the first one to follow the two women. The first thing one said is "I think your ride ditched you." I told this employee to back off because I was becoming frustrated that they are insinuating I have a part in it.

I was directed by nudges and commands to go into an office in the back. When I sat down, several employees began harassing me and wouldn't give me many chances to say my role and the obvious reasons I did not steal. They kept saying the police will come and interrupting me. One employee put the two ladies’ cloth purses on the table and began going through it like it was mine, even though the two women carried them as they ran. The most irritating part was that the contents of the bags were items that are for women or infant clothing. I couldn't see how they thought I would accommodate the theft of these items when I am an eighteen-year-old male. When I began to get angry, they asked me for my I.D. and the police arrived.

I was questioned about a membership card the women carried and the tube of ChapStick I put on the floor when I’d seen the Costco staff with the family pack. I was cuffed without the police asking me if I was a part of the theft. I went to the police station and was questioned mainly about the others. I got a ticket and was banned from Costco for two years with additional consequences if I decide to return. My grandmother is very old and needs my help to unload and load groceries.

I called the manager at Costco and asked why I was blindly accused of theft because I got a ride with them, especially when I have no license or vehicle, which meant I could not leave when they took the car. He talked over me for most of the call, and when I said there is a conflict of interest because he was in the group of staff and that I wanted to speak with someone else for my grievance, he told me, "I am the manager and the only one." I started to raise my voice when he wouldn't quit being rude and he quickly ended the phone call.

To sum it up, I was poorly treated by more than one Costco staff and detained without any investigation. I did not run and the most irritating part is I did not have a cart, a purse obviously, and made no attempt at running because I did nothing wrong. I directed myself to a staff at the sample bar when the security staff should have told me where I should go instead of bombarding me 20 minutes later. I will be continuing to make an effort to get answers on the unreasonable confrontation on May 25th. The third lady with us who walked out of Costco for a ride due to the vehicle problems has called with little success. My grandmother who has shopped at Costco for years is exploring other ways to get an explanation for the unprofessional behavior of the employees that would not listen to anything but themselves, and I hope something will be done about the disrespect that is allowed in that working environment.

Just 7 to 10 days ago, I witnessed another Costco member who was a white American return the garden hose without receipt and without any problems. It is not enough the employees broke the Costco Return policy, but they humiliated me for my English and said the same things several times like I do not understand English. I cannot believe that, nowadays, we still have to experience discrimination. Exactly 7-10 days ago, I found a laundry detergent at the parking lot at Costco, thought that I could take it for myself. I found it, but I was so honest that I took it to the Costco store and asked the employee to make sure to give it to the customer who may return and ask for it. I am seeking justice and requesting Costco to follow their own Return Policy. I am not asking for favor, I am asking my rights as Costco Member.

During this period of time, we contacted supervisors and managers and their answer was that this is the way that it is and we should wait. During our investigation, we found that the parts can be available the next day. Why was a technician not available the next day to troubleshoot the problem? A friend of us purchased a TV from Best Buy. He reported a malfunction and a tech was there the next day.

Does Costco Concierge provide an acceptable service? After waiting two weeks, our TV is not working, is blank, is down and I feel cheated .At this time we would like our TV be replaced by a new one. I have been an Executive member for 28 years and I would like to feel that I matter as a customer and that I am valuable to Costco as a member. We would like to hear from Costco about this issue. Thank you.

Then he said, "I told you everything has to be on one receipt, but you didn't do what I told to. You just walked out with a group of people couple minutes ago, and now you are coming back to put the rest of the purchases on a separate receipt. You are not helping." I tried to explain it wasn't me that he saw because I was at Walgreens but he won't listen to me. He took my card and started telling me that because I'm an executive member, it is a fraud that I get 2% Costco cash back + 1% cash back from my American Express card for the purchases that my guests are going to make. I was shocked. I didn't take my guests from China to shop at Costco just to get the cash back.

I took them to Costco because they wanted to go and they didn't have Costco membership card since they were just here to visit. Since I don't want my guests to waste time by waiting there, I told him, "If you don't want me to get the cash back, my guests could pay cash." He ignored me and took my card to the register to put a block on my card. First, I feel like I'm being discriminated. He saw some Chinese girl with a group of people, that doesn't mean it was me. He made me feel all Chinese look the same. Secondly, he accused me with fraud to get the cash back for being an executive member (so if I'm a non-executive member, all these won't be a problem?). Fraud is a serious crime. How is it a fraud for taking my guests to shop and using my membership card while I was there with them?

I was going to file a complaint toward him but then I thought everybody needs a job. I didn't want to give him any trouble, so I didn't take any action. Then I was at the same Costco with my co-workers last week. During the check out, I saw one of my friends in the next checkout line, so I left my membership card to my co-worker and had a small chat with my friend. ** came to me again with my membership card he took from my co-worker and started telling me the same thing, "You can't lend your card to someone else and it is a fraud for getting 2% cash back for someone else's purchases." Before I can explain to him I didn't lend my card, I was just having a conversation with my friend, he handed my card to one of the Costco employee and told him to block my card again.

Then I unblocked my membership card the next day by talking to one of the staff at the same location and filed a complaint toward ** by calling customer service on the phone. They told me someone will call me back within 24-48 hours which they never did after over a week. Today, I went to the same Costco again. My card is still blocked after they took the block out last time, so I asked one of the staff from the management center why I have to go through the unblock every time now? He was like, "We want to make sure you don't lend your card to others again!" He was rude and made me feel like I lend my card out all the time to others just to get my 2% cash back.

I had a feeling it was the fish, so I ate one piece of the fish. Sure thing in about 30 to 40 minutes later, I got the same symptoms - going to the toilet and sharp pains on the bottom sides of my lower stomach. Now I am sure it's the fish. Not as bad as my wife because she had more than me. I called Costco the next day to talk to a manager in the morning at 10:30. I talked to a lady manager. She asked some questions then promised to call me back on my phone. She never called back. I am so mad. She got my Costco ID#, my phone number and my story. I don't want anything but respect that I deserve. I was just trying to warn them of the fish, that's all.

As more attention was fawned on her, slowly but surely, issues arose between us (with my asking why the facade?) It came to a head recently with me drawing the line that I will not have people treating her like she is a single woman, and of course, with that comes the complaints about being confronted at home concerning that. These somewhat high school mentality employees fostered by a very permissive environment start taking this as some form of abuse at home - in essence, a married man may not protect the home front. A network of Gossip, all the lies being promoted and fostered in direct contrast to what was going on at home.

In bringing a curb to the matter, I drew up a document for my wife of thirty years, leaning on the early years of marriage where she worked in a restaurant bar chain and was constantly exposed to such an environment wreaking havoc on our marriage and children. In that timeline, I created a fresh start opportunity as marriage is full of promise when forgiveness is present; and here the problem takes a giant leap in reverse as gossip spread from the after work environment reaches and is consumed by senior management of the store.

I believe Costco is a very dangerous environment for a female person who is married, very attractive, and enjoys constant attention, if their life has more hours at work and they are fed with the Costco "Golden Handcuffs" lie. A single Costco income is insufficient to raise a family of five on, nor is it worth destroying the necessary environment of a highly skilled senior income provider through such egregious and uncontained policy towards sexual harassment. Even if it is joking around on the work floor, coupled with Gossip and Fraternization, it builds false confidence of such a married female person to where she is almost stripped of her family by a spouse alert to growing disparity created.

Fortunately advice givers telling her to divorce were not seriously entertained, but then in the absence of sexual harassment complaints as she wouldn't want to have people fired (which is what should happen), getting a transfer out of the particular store is met with lukewarm reception like she is part of their "stable".

A complaint has been filed very recently without a response nor acknowledgement, and this is the second notice senior mgmt. has been given, giving us the impression they are unwilling to execute Federal Anti-Gossip/Fraternization or Sexual Harassment workplace policy. The store she works in should have an audit as the problem is widespread, and it seems to have management approval with managers also conducting illegal violations of federal and state workplace policy.

Their policy states customers are also protected from Sexual Harassment (Costco corporate recently circulated statement of policy including "open door" policy), which senior management inclines they are not by recent non-responsiveness to our first letter and follow-up call of complaint. In fact, in the case of my wife being sexually harassed as a customer as well as an employee, when I am not with her, by the same individuals, this clearly indicates they (coworkers and managers) know it is wrong and only do it when she is alone (same with the Gossip - none would do it in front of me). Shame on Costco Carlsbad.

A worker at another CA Costco store commented to Jim Senegal former CEO:

“Dear Jim, why don't you listen to the voices of your employees? When they email or call you, you do not respond like you say you do. Why? You think your managers are little angels? Wrong! There is a growing problem with your managers in California, or maybe all of them. Too many favors for those who don't deserve and nothing for those who are the backbone of the whole industry of Costco. Give them rewards and give them the power to harass all employees especially females. There is too much of this going on and on every day. This has to stop. Managers are too much involved sexually especially when they are married. Place an undercover investigator to each Costco and you will see. I’ve seen managers check members and with their mouth down drooling. This has to stop because Costco is very stressful work environment. Then your open door policy really, really needs to be improved. When you go in and speak to anyone higher than a warehouse manager, employees find themselves in trouble with their job and the employees get harassed, and that needs improvement. Wake up Jim or Costco is not going to be around after you’re long gone.”

Open Door policy means employees (assume this includes clients) can discreetly complain from which this worker’s opinion (above) results in no corrective action - they just have to put up with it essentially because Costco is an 800-lb. Gorilla and acts as though they are immune with countless small lawsuits they have lost for this stance by EEOC.

Anyway, we had our usual items today and were waiting at the check out line. About 1 minute before it was our turn, my husband went to the food court to buy some soft drink. He left his membership card on the counter and I was there to pay. The cashier, Natalie **, according to my sales receipt, rang me up with no greeting or smile, and when I was paying with my debit card, she had the following conversation with me:

Natalie: Oh, here he is (as she saw my husband walking back).

Then she just finished with the transaction and without any apology. I was pretty shocked at how unprofessional she was. First, my husband left his card on the counter less than two minutes before she rang me up. How inattentive she must be not seeing him in front of her? Second, if she believed me that it was my husband, how unlikely would it be that my husband did not add my name to the membership? Third, the overall experience just gave me the feeling that Costco is doing me a favorite when they "allowed" me to buy there.

Well, they might believe that for whatever reason, but the fact is that every customer is doing them a favor by shopping there. She is just so wrong to think that without the customers, she would not have a job there! It is especially bad for this particular store, because I think most of the customers here will expect above average customer services. It was probably my bad to expect Costco to provide customer services that are comparable to those provided by Nordstrom, but I, at least, have the right to be treated right.

I found it unacceptable to have such poor customer services as provided by Natalie today. I thought about complaining to Costco. But after looking at all the customer complaints online, I don't think they will care, and I have decided to cancel my membership, along with our cars' and homeowner insurance with them. I never want anything to do with Costco again.

The cashier had her come around to the front & she then swiped her card, which worked and paid for the remaining balance! Her receipt was then printed, handed to her & they walked towards the exit. As we approached forward, I handed her my husband’s Costco card that he handed me. She rang up all our food shopping & I took out my EBT (food stamp) card and paid for our shopping. She then took my EBT card (food stamp) from me & looked at my husband’s Costco card and his debit card and said we weren't going to be able to finish the transaction because I had no Costco card present at the time of the transaction! She then handed my husband’s Costco card to a nearby customer service section and ran his card through the system to check if he was the primary card holder & if I was under his card, which she then found out that I was on the system as a member!

She then scolded us rudely that if this were to happen again, she would not let us shop there! And that it’s their policy that they would have to take our shopping away, and that we weren't allowed to do separate payments, which she meant I couldn't pay for the food shopping we did with my EBT (food stamp) card & my husband using his Costco & debit card even though the previous 2 females who shopped before us just went through & did the same thing we did - no problem and no questions asked! Everything that happened during that wait in line I know for a fact was caught on camera! I felt embarrassed. More importantly my children who she had sit in the carts behind her were crying because she had us stand there waiting for her to finish explaining & scolding us like a bunch of school kids.

We remained calm but shocked at the same time that she would do that to us! She showed us no kind of professional attitude, even after she was proven wrong, she just handed us our card and almost seemed demanding that we leave before she got in trouble! We just apologized. Not wanting to be more embarrassed in front of all the other shoppers once more, we took our receipt and left immediately! It was horrible! I didn’t feel equal, I didn’t feel she gave us any kind of hospitality that they usually do for us when shopping there. I wanted her to just treat us equal to the other customers she treated so kindly just before us, because I strongly felt as if she was mistreating us for a certain reason. Whether it was color, religion, or race, I didn’t know her reason, but that was what her attitude towards us was referring to.

To whomever this may concern, if you could help us, I don’t want any other shopper to be mistreated the way we were while shopping at our Costco! No person has the right to be treated that way! It is cruel, mean, and very unkind!

We were very upset and chose not to renew our membership at that time. I still have had no success getting this issue resolved. I paid for 12 months of membership last January and only received 10 months. We have been unable to use our membership for the past two months, even though we already paid for them. I attempted to fill out a complaint form on Costco's website and after spending a great deal of time explaining the situation, when I tried to submit the form, I received an error message and my entire complaint was lost. At this point, I am completely fed up with Costco and considering never renewing my membership again.

At that point, she said she did not know if the TV had shipped. If it had then I would be billed. It would take 7 business days to adjust back to my account, or I could cancel my order. I told her if they could not return the money any faster, maybe I should cancel my order. They shipped the television and credited my account the difference. End of story. The television arrived at my local UPS Sort Facility ready to be delivered to my home on 12/17/12. Costco.com stopped the shipping order and asked the package to be returned to them. I contacted the local UPS and spoke to a service rep and told them that this is a mistake. They retrieved my package and set it aside and told me to contact Costco.com and have them either fax them or call them at the sort facility which I did. Again, I jumped through hoops to talk to a service rep at Costco.com, explained that all they had to do is verify the package had been paid for and continue shipping it to me. I was told by the service rep they would look into the matter and get back to me.

I received a message from Costco.com that the package was en route back to Costco. My choices are I could cancel my order, which they have already done, and reorder, they would three-day ship it to me. I have not been refunded to this point and it will take 7 business days to do so and take more money out of my account for another TV. I called the UPS Sort Facility and they informed me Costco had never called. If you are going to run a business twenty four hours, then you should provide twenty-four-hour customer service. I dealt with at least four different people at Costco.com and although a few sounded like they could take care of this matter, the end results speak for themselves. I am awaiting my refund and cancelling my membership when it expires.

The store willingly returned my money, but dogs are still dying. The tick drops were sold in 3 months' packages, so consumers are still applying the poison. Central Sciences of Shaumburg, IL is the manufacturer, and they have a history of issues. Sadly, I did my research after I had my otherwise robust and healthy little princess put down. I connected the dots when both dogs had the same reaction after two doses. Please get the word out. I can document everything. I have notified the ASPCA, EPA and pet advocacy groups. Tell your subscribers.

Do not use Kirkland Dog Drops. Be very careful of anything Kirkland! There are tree strikes on their pet supplies. First, Chicken treats turned to maggots. Then their Kirkland Premium Dog Food was poisoned, now these death drops. Where the hell is their quality control? I would like to feed their product managers what is left of my drops. I tried to steady my dog while she shook after administering Valium before I accepted that I had administered the lethal doses and had to put my little baby down. Costco, I hope you are reading this, you gutless sons of **! There is still no recall. And then I got a call from some cheerleader rep that sounds like she is calling for a pep rally rather than attending a funeral.

I called the main office at Costco and explained to them what happened, and if they could check my membership to see that I was coming into their store the average of 3x a week and I had purchased these cards while my membership was current. The gentleman on the other end of the line kept repeating that nothing could be done and I had to renew my membership. I told him that it wasn't fair that my money was being held hostage and I would not be renewing my membership if that was the way the treated their customers who have made many purchases in the past.

Well, my wife had been out there and I kept my mouth shut, but it's time to speak. After everything she was told, she wanted to work out there. Maybe they should do “under cover boss” out there and see how their workers get treated. You are out no matter how hard you work or like it but if she told management to **, she would still be there. Nice. Now people will know how their local Costco is like and now the head people will know why no one lasts out there or applies for a job there. Have a bad name on how the employees and members are treated like it is the worst I ever seen.

I lived in Red Deer and got treated better than I get treated here in Medicine Hat. I feel sorry for my wife and the others that have worked out there and still are working out there. All my family and friends will know how Costco treats their members. Thanks Costco for all the ** you put my wife through.

I contacted Costco.com and told them that the damaged table is ready for pickup as soon as they can come get it. I never once refused pickup. An email was sent to me stating that my new table would be delivered in 2 days (third table). I do not need another table and I never ordered this. This was an error from Costco.com. I called and emailed Costco.com and refused to accept a third table. I was told it was taken care of. I received a call from the shipping company to set up a time for delivery of the third table. I again refused. Finally, the shipping company set up a time tomorrow to pick up my damaged table. I still refuse to disassemble it - that is not my responsibility. They agreed to take it as is. I get a call from Costco.com today telling me that she called the shipping company and told them to go ahead and still deliver the third table and to discard my demand to hold delivery. I am shocked by Costco’s complete lack of communication.

The helper put items into bags then he said, "they cannot do unless you pay cash." Okay, then I gave Norm a cash bill, but he still refused to swipe our items clearly. He separated our items, but refused to print separate bill. I asked, "Forget about me, and my friend, the Costco Member, just wanted to pay them separately." He still rudely said no. Then another Costco worker with name tag Leng came to help him. I clearly said if you show me the printed rule, I will apologize; otherwise, you should do it as we are within the rules and you should apologize to us. They just refused to show the rules.

Then another manager came to help them again. What made us really upset was that they did not even know what happened, but just started to treat us as if we did something wrong. I said again, "Show me the policy if you really have, as I know Costco welcomes Members with Friends together shopping (which I once saw somewhere)." We argued for some time. The manager just did not want to listen to me and did not want me to talk. I insisted they show the proof if we indeed infringed the policy or did something wrong.

After another 10 minutes, the manager now knew what happened, and said he apologized to us, and hoped we could leave with smile. I asked him to talk to Norm who fooled and mistreated us in a very nonprofessional way. He agreed, and I hope he did so. If Costco indeed forbids Members with Friends, then please print it in the policy and show it to us (which Norm/Leng/manager refused to do so). We are really upset and angry by the way Norm treats customers. If he is in a such rude manner, he should be removed from his cashier job. We decided not to shop in Costco anymore. We are shopping for goods, not shopping for rudeness.

This is a rather tall and muscular man and, at that point, I felt threatened and asked him to call his manager. Doug, the assistant manager, came over and I explained the situation. Another manager named Seth verified that he heard and saw the incident and it indeed was inappropriate and wrong. They said it would be handled and only Seth apologized at that time. I left still feeling violated then went back wanting an apology from El. I asked him to get his manager and he just points in the direction of him - obviously, he's not sorry for his behavior.

Doug came over and I asked about what was done, which he said that El was spoken to. I asked that El give me an apology for his behavior and Doug refused to allow that; he only apologized on his behalf. Mind you, El is staring at me in a threatening manner. This is the first time in my life that I have ever felt like my safety was in jeopardy. When he came into my personal space in a loud threatening manner, I thought he would hit me or follow me to the parking lot. It was like I had challenged his authority. This El is actually in a supervisory role? He needs to be held accountable and corporate office needs to know about this supervisor. Do they want him in that position where other employees can see that his behavior is acceptable toward customers? I'd hope not. I really don't feel comfortable going back to that Costco location in fear of him. Thank you for your time.