Costco Pharmacy Reviews

It was a Saturday evening when I did my shopping at Costco. When I got to the Cashier, she was very rude (Her name was Talia) and unwelcoming like she wanted me to just to leave the basket and go home. I cannot understand how Costco Roseville in California employ this person and there are many qualified nice people who dream of getting this Job at Costco with their benefits.

I had an Executive Membership for years. I faced an absolutely impolite behaviour on Aug 12, 2015 at Costco store in Winnipeg, MB; the cashier grabbed my credit card when it was in card reader with no permission from me to check and match my name. Even if they have right for such harsh investigation, they should complete it politely with a respectful manner. I expressed my concern to the manager but she was so aggressive and impolite too. She was absolutely bias and discriminative and didn't pay attention to the details of the incident. I cannot realized why they were not happy to provide minimum customer care for me; I am so sorry to say that probably my accent was the trigger for their aggressive behaviour. Thank you Costco.

Cashier was really rude. Maybe if she is having a bad she should just stay home. She made me feel unwelcome. She was rude. Her name is Ericka ** # **. I wanted to pay separately since I'm having a birthday party for my mom and wanted to keep everything organize and this cashier just ruin my day.

Bought a ProForm 795 from Costco on June 28th 2015. July 3rd stopped working. ProForm uses Alpha One Exercise Equipment to service their product. Tech called yesterday and there is no motherboard. Costco says "repackage in original box in original form it came in", not possible, the box is long gone. We have to load this 325lb product in our car and bring to nearest store… Not happy with this product & service at all.

I joined and purchased an Executive Membership after spending boatloads of money at Costco through employees and significant others' memberships for decades. I was looking for perks that applied to rental cars and I was told by associates at the membership counter in the store that I could achieve extra discounts on rental cars if I purchased the Executive level membership. Complete **. While chatting with online chat rep, Ashley, I expressed my dissatisfaction that they practiced deceptive misrepresentation and stole an hour of my time at sign up and will steal another one to get a refund. Totally robotic responses that they will educate their staff not to do that. ITS NOT MY JOB TO PAY YOU TO TROUBLESHOOT YOUR ORGANIZATIONAL SHORTFALLS, YOU JERKS!

Disappointed with the service that is provided! I should say no service was provided. I asked two Costco associates for assistance in the mattress area and the wait time was about 15 minutes for an associate to show up. I can say that they lost a loyal customer if that is the "service" they provide.

I received extremely poor customer service during my last shopping trip at Costco woodbine store (Toronto), which took place on Aug 1, 2015 at approximately 12:00 p.m. While paying, I give my membership card to cashier, and my husband give his credit card to pay. The cashier checked my membership card and refuse to access my bill.

My father actually works for a company within Costco and has been a member since 2000. I have ALWAYS used his membership and have never had an issue. I am in fact aware that you shouldn't do this but I've been 100s of times and spent thousands of dollars. Not once has anyone questioned me. Well today I spent about 2 hours shopping for my son's birthday party and get to the register and am rejected. I understand that I've been in the wrong HOWEVER train your staff to follow the rules. Don't make a hundred exceptions and expect me to be happy when you reject me. My advice as a person who works in customer service and has worked in membership based establishments would be to train your staff to be consistent to avoid upset customers who are signing up for Sam's Club as we speak. :) Thanks Costco for being incompetent at your jobs.

I am an unhappy customer dealing with Costco and 1000 Island Cruise drama. Been planning a trip to 1000 for months. Bought tickets from Costco and contacted 1000 tour to confirm for the trip. I was told by the 1000 Islands tour that my Costco tickets are not good for this weekend. A manager from Costco Julian ** told me they will look into this. I lost my trust already. My kids and wife are expecting a long weekend trip with the tour, now it's all ruined. Please do not buy Costco version of the 1000 Island tickets.

Three weeks ago I called Capital One as I could not find my credit card. I had asked them to put a rush on it and they stated they would. I have called them three times now and they keep telling me I will receive it on this day, and then it is that day now 3 weeks later, and still no card. I took my husband's card to Costco to do some shopping. After the girl rang up my order of a couple of hundred, she stated she would not take the card because it was my husband's. I spent a good hour in the store and was sent out with nothing. Asked to speak to the manager, told her to call my husband and she said can't do it. I think Costo either needs to deal with a different credit card company and maybe come up with a better system.

I cooked the broccoli and when I served it, my daughter thought that I added spices to the broccoli, which I had not! I took a good look at what was left of our broccoli and it was covered in little black bugs. My daughter, son, myself became ill.

Worst experience at Frisco, TX. I usually carry a hat with me during summer. After I have billed my stuff, the unloaded person named PAIGE questioned me that the hat I hold belong to me. I have answered 'yes'. She has repeated the question second time. What does that mean? Did I grab something without being paid? She has literally insulted me by asking that question twice. Is that the way Costco employees treat the customers? I have been a Costco customer for more than 10 years. Do Costco take any action on her?

I have been Costco's executive member since 2003, and always satisfied by Costco's "prescreening" of products for their price and quality till I used the kiosk's service to install Lennox by Furr. Knowing it is a big investment, I kept waiting for a good deal to replace my HVAC. When I saw Costco's ad on 10% rebate on HVAC, I was motivated to do it, thinking that it should be worthwhile.

Lines for food samples add at least 15 minutes to my shopping by blocking aisles. Suggest putting them in a corner of the store - all in the same place. Get an express checkout line. Many products over $50 are cheap and shoddy. I've had to REPLACE 2 printers, a kitchen faucet, mattress, etc., purchased from Costco. I rarely shop there any more.

Costco did finally agree and sent a technician who correctly installed the dryer to the venting tube and repaired the inside of the wall. YAY! No more water in the light switch and no additional paint bubbling. Glad that Costco stepped up and did the right thing.

Please with food quality. Good quality food available. Reasonable bulk pricing for large family. Yet, not cost effective for small family of a single person. Not enough stores are around State of IL. Therefore, longer driving is required.

Today Costco refused my executive membership and no one at the desk will help me at all and kept giving me phone numbers to call that would not answer. When I offered to buy a whole new membership, they repeated this process and continued to refuse to speak to me until I called the phone numbers. Regular stores don't do this. This is complete BS and I will tell everyone about my experience. Thanks for sucking, Costco.

Ordered a crib. The delivery was 3 hours late. I lost the whole day waiting for it to come. When I called, they said that is it coming, but had no clue when. Finally, only one part of the crib was delivered. The delivery person and the customer service had no clue where is the rest of the crib. I was told that they will send an e-mail and will get more information on Monday. The worst experience I have ever had with online purchase. Very disappointing. On top of all that, submitting a review is so time consuming, it is like no one there wants a feedback. I am seriously reconsidering if Costco membership really makes sense for me and my family.

I placed an order online and received a confirmation email stating my order had been placed and that I should be receiving my item in 5 - 7 business days. A week later I signed in to check when I could be expecting to receive my shipment, my order said cancelled. I tried to contact customer service but all that could be reached was their automated service with no option for order cancellation or to talk to a live person. Also tried emailing but it wouldn't take my email although all required fields were filled. I would never do business with this company if you are requiring something by a certain time. If so, order at your own risk. By far my worst online experience ever.

I have been complaining for at least three years about Costco having only three (3) working electric shopping carts available to disabled or older shopping customers who can't walk through your store in Kennewick, Washington to do their shopping. Please spend some of your profits on more carts. I love Costco and want to be able to continue shopping here. I can't be the only person who has a problem. I am at your store when it opens and there are never one of the three carts available.

Please don't ever give me a gift from here. If you are not a member you cannot return it. We're stuck with the crap you give us. Do not buy crap from here and give it to me. Thank you Costco. You suck LOL. No but I'm being serious.

I want Costco to know that I am so pleased that you are providing so many organic foods for us. I think in the last year I have gotten at least ten of my friends to sign up for Costco. It is so nice to find out that you are providing healthy grown food for us to choose from. I am sensitive to any chemical in my foods. So it means a lot to me. I am concerned that you may be adding the GMO Salmon to your product line. How will I know because GMO does not have to be labeled? I buy the wild caught all the time. But I do not think I will be purchasing it any longer. Thank you.

I placed an order for my business and received confirmation that it would be delivered in three days. After the fourth day I contacted customer service who informed me that the item was not longer in stock. I asked if they were planning to let me know and the customer service agent said, "no, that would be too many phone calls". How often does this happen. She also said I could simply check my order on-line. I did that and it still just said "order received". I have always been impressed with Costco's customer service in the past so wondering if they are reaching the "too big to care about the customer" stage. ("That would be too many phone calls.")

I was excited to sign up for water delivery service in the San Juan Capistrano store a few weeks ago and was told I would be contacted within 5-7 days with a delivery date. The price seemed competitive and the gentleman in the store was extremely friendly and knowledgeable. After a week when I didn't hear from anyone I called the number on the flyer I was provided when in the store. I remained on hold for over 45 minutes and finally hung up. A few days later I attempted to call again and was once again placed on hold for over 30 minutes. I hung up and called again, selected a different option and was finally able to get someone on the line who told me I was confirmed for delivery on July 1st and that I would need to be home. I waited all day & no one came.

I applied for refinance and qualified for 3.75 % and $290 closing fee as Executive member. There are other typical fees such as appraisal and escrow fees. I was assigned to Weststar Mortgage, Inc. My initial contact was with Ty **. He is very smooth promises you the world and then hands you off to some minion to shuffle the paperwork. In my case it was Shane **. As it turned out Ty ** is the type of person that if shake his hand, you better count your fingers afterward. The Costco funnel to this well orchestrated "den of thieves" begins to unfold as the loan mysteriously takes longer than expected. Therefore your rate lock expires. They give you every conceivable reason for the delay. It sounded like an old "Saturday Night Live" show.

My doctor recommended **. When doing price comparisons, I discovered Costco's price to be the best. The Customer Service is second to none. I hope you never stop providing this product.

How is it that Costco is raising prices across the board, greed, take whatever they can get? Used to be (or heard) they stayed with a low % markup and passed the balance to customers. Now it seems they are driven profit/wall street. I will be shopping for our family elsewhere. Liquid egg whites, used to buy a 6 pack of pint size (16oz X 6 = 96 oz) Kirkland egg whites (673053) for $7.99, NOW only Wilcox 1 quart (32 oz) 685465 for $5.69. That is a 113% increase!!!!! WTF.

My primary concern is with the pharmacy. While Costco is low cost on most prescriptions, I will never submit another prescription to them to fill. I'm 68 years old with a chronic condition that gives me a lot of severe pain. I submitted a pain prescription today (7/1/15). That was written for release by the doctor on 6/30/2015. The pharmacist informed me that I had picked up a prescription on the 5th of June and he would not fill this one until the 5th of July. I told him that I was aware of when I had last picked up medication but they were closed for the holiday and on Sunday the 5th.

I have used Kirkland Baby Wipes for a long time. The new soft pack flip top lid is NG. I bought a case of baby wipes with the new top and on the first two soft packs the top broke. The top is too small. The old top worked fine. Why change?

Every year we look forward to getting our hanging baskets from Costco. They are always great! So full and also very affordable. They get lush quickly and last into fall. This year they are terrible for some reason. Seems like less plants in them and not enough soil. June is not over and they all look pitiful. Not the same look at all as in years past. Very disappointing!

This complaint/review is for the customer service that I had received in this location of Costco (Sunnyvale, CA). I have been a customer for over 20 years and in that time, I can definitely tell you that I've never had any complaints or issues with their customer service. However, things have changed in the decade or so. This time my experience is with the same cashier. Her name is ** (or so it says on my receipt), she's an elder woman (ages of 50s-60s) and is Asian or some sort of Asian ethnicity. I've come into contact with her a few times while she was ringing me up and has always had a rude tone. I have seen her being this way with other customers in the times that I came to shop here, but luckily did not have her as a cashier. She would give people an attitude and give a snotty tone. It's such a disrespect!

I went to use my debit card at the Costco gas station in Richmond, CA and my card was denied because I did not have a $100 in my account but I only wanted $25 worth of gas. I called my cardholder and they said "Costco denied you because you did not have a $100 in your account." I called customer service at Costco and the representative said their policy is that "if you do not have $100 in your account you are denied unless you have an overdraft on your card". Thank goodness I had another card to get gas with. What type of policy is that because you can't use cash at Costco gas stations. So if you want to get gas at Costco you better have at least $100 in your account or you are out of luck and out of gas. Costco need to post that on a sign at their gas stations so people won't run out of gas trying to find another gas station that accept their business without having reserve money in their account. What a way to do business!

I went into my local warehouse to purchase a product I bought 2 weeks earlier with a friend. Due to this item, because I'm Gluten intolerant, I joined the warehouse. Yesterday, they were out of them and they are not going to restock them! They told me there were 725 items in a warehouse 2 1/2 hours from me. I called that store to verify they had the product. I can't get to that store for the next 4 days, so I asked them if they would take my membership number and put aside 6 of the items for me. I was told they can't do that. I asked the customer service person what was the point of my membership and she said, "I don't know, but we're not allowed to hold items." I offered to pay for them! Nope. Can't do that either!

**, concessions gave me change for a 10 not 20. She eventually gave it to me, reluctantly. My sales slip said I had given her 30. I went over to a ** who was rude and dismissive. I have my name and # to prove when cashier DID NOT come up short, I was in the clear. "No one is accusing you!" Then it just went downhill from there. I have NEVER, EVER complained until now!

This is the 4th or 5th such event at Costco. I will cancel my membership after this year. I joined for cashback rewards otherwise quite happy with my Sam's membership. Customer Service (CS) people are rude and/or not helpful. Most of the time, when I ask for help they have an 'attitude' that makes me feel like I am wasting their time. And I had previously thought Walmart had bad customer service.

I got into an incident at Costco on Sunrise Blvd., CA where a driver was trying to avoid speed bumps right in front of the tire center. She drove on the wrong side of the two way street, she was blocking my entrance lane, she just stop and wouldn't let me drive in. She had her male companion get out off her car and confront me and my elderly parents. Wouldn't Costco have patrol cars to avoid this? Wouldn't Costco have video if any accident was to happen? I talked to ** a manager at Costco on Sunrise and she said the store didn't have video on their parking lots...

Possibly the worse choice Costco has ever inflicted on its members... Pound cake in muffin form. Too big for one serving. A pain to cut into slices. I bought it once, but never again. Pound cake should be in loaf form. What the heck were you thinking? I can only surmise that it was a way to save money. Please go back to pound cakes the way pound cakes should be. We accept the offer of three different kinds during the holiday but this is ridiculous.

Today at Costco one of the older employees saw my two sons put their arms around each other on the shoulders and proceeded to walk out of the store thru the entrance to go see their grandma who was in the parking lot. The employee made a comment to another employee across the aisle about seeing that was not right and disturbing. I was so upset I turned and said “Excuse me they are brothers. There's nothing sick or disturbing about it.” Wow Costco. Thought you had better employees than that.

I always shop at Costco & always receive the best customer service when checking out, but not this time. Walking up to the register the employee was already rude to me. First response "card." I handed it to him & said "oh yeah sorry." I asked if there was any way to receive a discount on an item because it was already open & the very last one. He asked me what I mean, when I tried explaining my story of the item he kept cutting me off & asking me questions with a rude tone.

Waiting weeks for the "resource specialist" to authorize replacement of a lost shipment. I (not my job) have had to follow up numerous times with their third party provider (Awning company) and the specialist as no one seems to know what they are doing. The resource specialist consistently has proved misleading information. When asked to speak to Costco manager, I was placed on hold for 10 minutes. Then in speaking to manager the explanation provided is an "incorrect order number was entered" (really).

My husband and I visited the Chico, California Costco on 5-26-15. Stopped at the food court for a quick snack. A few minutes later, in walks a family with three dogs into the food court!! I move to another table so I'm not right next to the three dogs. We saw the family then get up after eating to split up in three different directions but kept in contact by phone. I ran into one of the women with one of the pit bull puppies (which of course peed on the floor) back by the paper towels.

About a year and a half after purchasing a Samsung television from Costco, the TV stopped turning on. I called Costco, they had me go through troubleshooting steps, none of those worked, so they ordered parts and scheduled a technician to come to my house. It took him over two weeks to schedule, he was late when he did come and made me late for work, he didn't have the correct part, so I had to wait for them to re-order the correct parts, reschedule with him, etc. It took over one month for everything to be resolved and the TV to be fixed.

At the mozzarella cheese sampling station, I waited for over 10 mins being ignored and had to walk away since the service person was offering seconds and thirds to a white couple. She was aware of my presence. 5/23/15 1:30 pm at Cumming, GA location. I have been a Costco member for over a decade and it is disappointing to still see such racist behaviors.

Went to Lawrence NY branch on Fri May 22nd to fill pharm rx. My member # is **. ** the incompetent cashier pharm filled 2 of three rx. Stating that the 3rd rx needed insurance and md approval, or I would have to pay 81 dollars for generic ** .6mg x 12 tabs out of pocket. She refused to ff up as she said they are closing pharma in 12 minutes. I went to CVS and they filled it w/ no call to my md or insurance co for 15 dollars!! I must also say that the Lawrence Costco is a filthy ** w/ short dated/not dated over ripe produce. The roads on the perimeter of Costco have monster potholes and tires are blown on a regular basis. I now go to the Westbury Costco which compared to Lawrence is like chicken ** to chicken soup. The manager and this ** should really be replaced, as this location has deteriorated beyond belief. I've cut back 60 per cent w/ you guys.

When my fiance and I were there tonight, I wanted a churro and they said they were out. But I saw some churros, 2 of them were sold, but there was another one that didn't look like it was sold to someone. I wanted a churro tonight. I don't want the workers to get in trouble but I was looking forward to having something warm tonight. They also charged my fiance an extra cent. It should be $3.24, but instead they charged us $3.35.

I went to one Costco and after getting home discovered that I didn't get my hot dogs so I checked my receipt to make sure I was charged for them. I was and after reviewing my receipt also discovered that I had been charged twice for something. So a week or so later when I was visiting a different Costco I tried to get them to reimburse me only to be told that I had to go back to the same Costco. I was perplexed thinking that this couldn't be right. I mean, what if I had purchased this while on the road in my RV, would they expect me to drive all the way back to get a refund?

Was at Costco located in Doral Florida about May 6 2015. They had a Gazebo I wanted to buy. Was told to comeback on May 13 around 2pm. Limited supply. First come. Only at 2pm they had already been sold. Could not get a straight answer as to why were sold before the 2 pm that I was told would be available for purchase. It gets even better. Called the warehouse located in Miami Lakes. Was told they would have the Gazebos May 14 in the morning. Warehouse opens at 9:45. They 12 available at a first come basis. I was there at 9 and was literally first in line. Store opened at ten and was told they were all gone. People in line at 4 am.

I just got a new refrigerator and went food shopping at Costco. Well I bought the gallon of milk and opened it and screwed the top on tight. As it is such a large container I laid it on its side on the shelf. Well I was fortunate that I couldn't sleep and got up to get a drink. When I opened the refrigerator door, the milk had leaked out all over the refrigerator. I then at midnight had to wash the refrigerator and the floor. I will never buy milk from them again. As people complain that they are always discontinuing things, why don't they discontinue that container!!! Also you can't pour it without making a mess as it is designed to be clumsy. Signed a disappointed customer!

My wife's brand new car got hit by runaway shopping carts during very high winds and has dents/scratches as a result of that. Thank God none of my family was injured. First of all Costco should have been making sure all shopping carts were secure. They used the excuse that their staff was operating at normal procedure. I am not sure why you would be following normal procedure when the weather conditions were not normal. They made us file an incident report in March. It is half way through May, it is still not resolved.

My car was parked rather far away from the store. I came out and there was a large dent and a long orange scratch on the door of my car. It was clearly from one of their orange carts. The parking lot was exclusive to COSTCO. It resulted in $1500 worth of damage. The manager came out and took pictures and filled out an accident report. They REFUSED to pay for the damage and said they were not responsible. Watch out when you park at COSTCO!

I am writing this again about frozen mixed vegetables. This store still does not have mixed frozen vegetables. Why? I am amazed that Cole's and Woolworth's can. Why can't Costco? Bought all my groceries from Woolworth store, still at competitive prices. The only thing Costco is good for is petrol, but I think that's very hard to get wrong. After all there is only three grades of petrol.

Kirkland 2013 California Cabernet Sauvignon - Purchased a 1.5L bottle of this poor excuse for a wine today. It is so bland, that you cannot taste any fruit. It has NO smell, no taste and nothing to resemble a wine of the poorest quality imaginable. Cannot even taste a grape or anything else. A WASTE OF MONEY and a very poor example of poor Kirkland products.

I have been waiting since April 16, 2015 to have my Vizio TV repaired. Many excuses from parts shortages to parts haven't arrived yet. Repair service company does not follow up or follow the guidelines they established for customer service. They promised to come today in the morning (if it was not raining) then they called and said they had another call so it would be this afternoon. They called again to tell me it would be later. I asked, "Why didn't you notify me" and he said he didn't have a phone. It is 7:00 pm and they are still not here.

I just opened a bag of nature's domain dog food, which we have been feeding our dog for over a year with I problems, and there were huge clumps in it. I shook the back around and pulled a clump out, and it was a moldy clump the size of a baseball. I continued to shift the bag around and the bottom half of the bag is a solid lump of moldy dog food. It stunk up my entire first floor. I'm glad I noticed before I fed her.

I went to your store only to find that you had no mixed frozen vegetables in Adelaide. I'm not interested in why they were not there. I blame your managers who have done poor risk assessments on when things go wrong and they always do. Most managers I know do not even know what a risk assessment is let alone do one. The issue is that no one has even attempted to find another supplier in the interim. From my point of view that's pathetic. A large store like yours should be able to source what ever product they need.

Costco is constantly discontinuing product at the store in Novato CA. Costco is pushing only organic items. Short pork ribs were replaced by organic only this month. Need to be less discriminators and supply product for everyone.

One of the worst experience buying a queen bed for my son's room. We received headboard and footboard damaged. Costco set up a pick up. Took 15 days for them to pick up. Meanwhile, we choose another bed that came out damaged too. Total 3 damaged beds.

Called to have them refund an overpayment. And the rep told us it was our fault and too bad, that there was nothing they will do to return the funds. When I suggested canceling the card the rep said that they would hold on to the money until they are convinced that there will be no more charges. Costco, will be taken down by Capital One.

I purchase your meatloaf dinner as I have many times. This time everyone in family is sick throwing up and diarrhea. I'm not sure if anyone is having this problem at this time. I purchased the dinner Monday, April 13 and we eat it Wednesday, April 15.

Paid the local market rate ($4.00/lb) for 91% lean Kirkland Signature brand ground beef (5 1 lb packs for just under $20). It is labeled 91% lean, but is rendering about 19% fat (by weight) when it is cooked (after cooking 2 lbs of beef, I poured off 6 ounces of melted fat). Furthermore, it is really tough for ground beef. It has a very course grain and has lots of little chewy bits, indicating a high amount of gristle as well. If I wanted that low of quality of meat, I would have paid $3.00/lb at the local grocery store for 81% lean (and it would likely have been more meat and less gristle). I will never buy meat from Costco again. At least one of their suppliers is violating US law by mislabeling their "meat."

I know that when something bad happens at a store people are quick to complain. But when you have a good experience you don't bother to tell anyone (so I would like to go on record that I think Costco is great). I know that Costco is a big company and there are real people who work there so there are bound to be bad things happening sometimes. However, in my experience the good outweighs any negatives I might have experienced. I would like to recommend Costco and would rate it highly.

A Costco rude employee moving stuff on a dolly yelling like a ** at customer to move out of the way, while customers are looking around deciding what to buy! Management definitely need to find people with better manners and class to work there (Location: 14501 Hindry ave., Hawthorne, CA). Quality and price of the products are not worth the membership fee. Taking into account that they don't accept most credit cards, that ppl must buy large quantities, and that ppl are paying for a membership, the prices should be lower or the quality of products should be considerably higher.

Costco online tends to brag about fantastic their return service is (see their shipping policy). However, recently I purchased 18-piece assorted glass lock bowls and instead received three separate small boxes with 6 each of the glass baby food containers -- these two products cannot be described as the same (one item is a very large box versus three small ones; different brands). Clearly not the same. However, somehow Costco vendor (apparently not all items come out of a Costco Warehouse).

It's now going on 4 weeks trying to get my Sony 65 inch LED TV fixed. Major run around! First you spend two hours trying to get to someone who then makes you perform a number of drills, like turning in and of, resetting, etc. All things that most consumers would do, and having nothing to do with what is obviously my problem..... Half the screen goes dark with mainly orange hues. Clearly outsourced somewhere, and following a set of instructions. To me it looked like a major issue like probable major motherboard problem.

I expect to leave your store with the same amount of DIGNITY that I had before entering your store, not to be embarrassed or ostracized due to having to use EBT! For the amount of compensation you pay your staff, can you not PLEASE TRAIN YOUR EMPLOYERS TO be more PROFESSIONAL? In your defense, you cannot train common sense or lack thereof..... That is why you should pay close attention to feedback like mine, even as unfortunate as it!

We are so excited about Costco coming to Mobile Alabama. I just visited Sam’s for the last time ever. My husband and I have always complained about how the customer service at Sam’s is very poor. This last trip to Sam’s we stood in line forever while one employee was on her cell phone and another at the membership desk was too busy chatting with her friends. I have shopped at the Costco in Montgomery Alabama and Lexington Kentucky received some of the best service ever by the membership desk and checkout.

Never Costco.com again!!!!! I have ordered a treadmill a month ago. As per tracking it's been dropped off at the carrier that suppose to deal with home deliveries on the 10th of March. Today is the 26th and I still don't have it. I called twice to costco.com customer service, they are keep promising "tomorrow" but it hasn't been resolved... The worst part is when I started complaining that I didn't expect service like that from Costco, the operator said that the delivery people are "good people"... huh??? Why do I care??? Perhaps they are good people, but not such a good employees!!! It is so frustrating that even a company believed to be great is not!

I have been feeding my dogs the Nature's Domain salmon and sweet potato from Costco for years now without any issues. I opened a new bag of this food last week and both dogs started getting very sick. Symptoms are: throwing up, diarrhea, lethargy, glassy eyes, anal glands infection causing very offensive smells. I checked the Consumers Affairs website to find out that there are about 250 similar complaints written within the last couple months. Same food causing the same symptoms.

After 6 years, my old eyeglasses just weren't doing the job. My prescription changed and I needed new ones. After extensive internet research and consulting Consumer Reports and other consumer review sites, I decided on Costco Optical and their Kirkland Signature HD progressive lenses. So happy I did! The optician at New Orleans Costco, **, could not have been more helpful. She helped me pick out frames, and options that I wouldn't have known about. The price for 2 pairs of glasses (one sunglasses) was about half of what I was expecting, and about 1/3 of the price I had been quoted at some pricier optical stores (i.e. Lenscrafters). Am very pleased and have to say, Costco Optical, you have a customer for life. I will never go anywhere else from now on.

When going to check out at the Burlington Costco shortly after 3pm today with my mother, we found a lane with no one else in line, and two employees were standing there talking. There was no sign indicating the lane was closed, so we waited until the woman at the cash register acknowledged our presence before loading our stuff onto the conveyer belt. We only had 4 items, but I was carrying a heavy package of toilet paper. After over a minute of them continuing to talk, they never once looked at us or told us the lane was closed or open or greeted us or anything, we were about to give up and try to find another lane.

I purchased a HP laptop in January 2015. It suddenly appeared to lose Internet connection. No matter what I tried it said there were no connections available. I contacted the Best Buy geek squad who could not solve the problem and they told me I needed to bring it to the store. The concierge service solve the problem in less than five minutes, could not be happier.

I was lied to about my rebate check being sent. I was told 2nd card holder could downgrade account. When I told them I wanted refund on membership they told me fine but I'd lose my check amount. I was treated bad. Also prices are rising and Sam's is cheaper and they don't care. You lost a customer of 8 years - great job. Will never go back except to cash check and cancel membership. Disappointed. Use to love this store.

Your wait is long. Picking up the prescriptions. Need more staff.

Address: 6675 Marie Curie Dr, Elkridge, MD 21075 / Phone:(410) 423-4052. Today, 03/11/2015, I had the worst Costco experience ever. A staff called ** , treated me and my 7 months pregnant wife just like criminals yelling at us because we went to customers service to renew our membership and my wife needed to use the restroom at the same time. This arrogant man started yelling very loud: “SIR, SIR?? CUSTOMERS SERVICE IS HERE!!” I believe the whole Costco looked at us thinking we were about to steal something. I came back to him, showed him my old membership card and explained him the situation. He saw his mistake and tried to end the argument yelling again: "OK Sir, have a good day" when I yelled back at him (now explaining him the situation for the second time): "You don't have to yell at me for that, my wife is pregnant and had to use the restroom".

I am SO disappointed with my experience trying to have my 60 inch Samsung LED TV serviced through Costco Concierge! It has been a week since I submitted my request and I am still dealing with the runaround. It should not take a week for them to get "the parts" and then to make an appointment to have it fixed. Wouldn't you think they would have this system streamlined a little better? Costco is known for it's excellent customer service and this is giving them a BAD name! HORRIBLE.

I recently purchased a bag of Crumbled Bacon Bits, Product #279783, at the PV Phoenix AZ Costco Store #1058. I ate about 2 tablespoons when I discovered this newly opened package was full of green mold. I now have a skin rash. All Costco did was refund my money and give me an attitude about another question concerning Maxwell House Coffee they advertised that the store doesn't even carry.

Hi, I purchased a grey iPhone 16g from Costco at Naperville, IL. I live in Schaumburg IL which is about 40 minutes from Naperville. I purchased at the Naperville because I purchased the phone from there for business reasons and since it was time for me to get a new phone. When I was at the Costco At&t they only had the grey iPhone in stock, so while I was debating if I should get it now or go home and buy it there. However the employee told me I could switch with a different color at any Costco within 14 days, so I just got the phone. Few days later, I call back a Schaumburg location to see if they have any white iPhone 6 in stock, and they told me that there is a Costco located about 25 min from my house, which is in Bloomingdale IL have white iPhone 6 in stock.

Costco restricts membership on an Executive acct to only two individuals. I cannot add my 18 yr old who reside with me (Attending College) to the acct. The advertising for the cards say "INDIVIDUALS/FAMILY MEMBER". I would have to take my wife off in order to add him. How does the card become a Family Member. STOP citing Family member, when it's restricted to only a maximum of two individuals (Example: Mother/Father). Last time I checked, a family consisted a parents and siblings. I could not find anywhere, the advertising "a limit of two." I only get this policy, at their warehouse counter and their toll-free number.

Be careful when you buy oranges, there's always bad and moldy ones at the bottom of the box. I tried to get at least a partial refund for the bad ones, and they say that it has to be half of the box bad to get a refund. WTF? So they refused to give me any refund. What a bad a demeaning customer experience with Ena in the Doral, Miami location. She doesn't get that you need to give people a refund when you sell moldy produce. For sure I'm not renewing my membership next year.

Since I have trusted Costco in the past, I bought what was for me an expensive modular couch. I am 67 years old and living on savings. What arrived was a bonded leather unit, which means 17% leather and 83 % plastic that the surface of has started chipping. Even worse, it is filled with poor quality and insufficient amount of foam, so then I cannot sit on it without adding extra pillows. I am not big and it has had very light use. Costco should be ashamed of themselves!

Our experience recently at the Jacksonville Town Center Costco is similar to one posted by A.M. of Honolulu, HI on Nov. 3, 2014. My wife and I shop together at Costco once or twice a month, but unexpectedly this time, the cashier demanded that my wife show her membership card in spite of the fact that I was paying for our purchase. The couple who checked out before us were not asked by the same cashier to show both of their membership cards, and the circumstances of our purchases were similar, they were making two separate purchases with separate payment methods as well. We were not given an explanation by the cashier except that this was "company policy", and the cashier proceeded to check out the order after seeing my wife's card, in spite of the fact that I was paying.

My wife and I are very disappointed in hearing the news that Costo will not accept American Express cards after March 31, 2016. We will add Costco to the list of stores that we do not shop at. We only shop at establishments that "do" take American Express. (I am sorry to have made this choice as Costco should re-think their choice as well).

Costco Pot Pie (ready to cook version from bakery) - Wow. It is way too salty. It tastes like they added a teaspoon of salt per bite. I'll have to throw the rest away or get on blood pressure medication next week. Definitely skip this item.

Doctor phoned in a blood pressure medication with 4 additional refills, usually I will pickup a 90 day supply. This time pharmacy only dispenses a 30 days supply, when I ask why a 90 day supply was not dispensed, the pharmacist blames the physician. I point out to them that there is 4 more refills, again I was told, "The doctor requested 30 days." This is clearly not true, my doctor is the one to tell me, "Why don't you pickup a 90 day supply, instead of going every month."

If Costco chooses to not take Am/Ex then I shop elsewhere. I only want/need one card and where my Am/Ex is not accepted I don't shop there. Shame on them.

First, we need a Costco's in a big town like Toms River, NJ. Secondly, more importantly, they are not good about their product line. One day they have a product, example N’Joy Coffee Creamer... had it for years, then all gone. When I questioned the service desk they can't give you any sort of answer. I wrote on their site, also no courtesy of a response. Same was true for another item.

For the past year or so it seems like the Top Sirloin at Costco is of very poor quality. The meat is very tough and hard to chew. This was not always the case. We've stopped buying it. I'm just not sure why they claim to have very high quality meats when they don't. Something is up....

Your Pharmacy at the Laird Dr. Mississauga, On location is totally understaffed. Every time I go there is a long line-up. My wait yesterday was 40 minutes. The "prescription" I was picking up was for Insulin and Glucose Test strips which takes NO "filling" time, just take off the shelf or out of the refrigerator. Everyone in the line-up was complaining! With so much business, should you not hire more staff to accommodate your members???

Dear Friends; My husband, I, our son with his own household, and several friends are COSTCO members in New Orleans. We all buy the WHOLE WHEAT BREAD made by the LA BREA BAKERY. My husband is especially happy since this bread, besides being very good, also is suitable for people with diabetes. It does not have sugar, and has an excellent mix of ingredients and very nice taste. Also, it reacts well when being frozen and then reheated. We heard several times that this bread is going to be discontinued, and several times did not find it when we came to COSTCO. We urge you to keep the LA BREA WHOLE WHEAT BREAD on your list in NEW ORLEANS. It usually sells out in the morning which should indicate that there is great demand. Thank you.

Vizio TV wouldn't open Netflix. Computer still worked on my wireless so I knew it was in the TV. Dropped my Costco membership and bought the TV 18 months ago, so I was not too optimistic about the service. Called the concierge service, and sure enough, they needed my membership number before they could help so I thought, now it begins. Called Costco and waited a long, long time for them to answer the phone. Then the lady immediately pulled up my account number and gave it to me.

When we buy new car battery, Costco charge core charge $15 + tax. When we return old battery, Costco return only $15 and keep the tax for $15. When I ask I should get $15+ tax, then l got answer "We give only $15".

I love Costco and have never had any complaints except for not being able to find things, which I understand is a marketing strategy. I have traded there since they opened. After all these years my first concern is with the Pharmacy. I am 76 years old and have had migraines for over 35 years. When in a full blown migraine the pain is beyond belief and the toll it takes on my body is severe. While working with my doctor he studied the side effects of the drug ** and the top dosage which is two per day, which he prescribed. My insurance only pays for 18 and I was paying for the additional meds.

Hi, I have been a member since 2012, I will not be renewing my membership, due to the fact we have purchased out-of-date products and they sell items that have one month expiry date on them, they should do what the supermarkets do and reduce the price if it's close to the expiry date. And the fact they charge $60 for the privilege of shopping there is a joke. I will stick to my own supermarkets at least the money stays in Australia and won't go back to America. And did notice a price hike.

My father was not let in today and treated as if he was doing something wrong. His brother gave his Costco card to my father to buy some stuff for the shop. It is absolutely ridiculous! I know people going in with cards of their friends and shop for themselves. In fact, my father did go in few times with his brother's card and nobody said it was forbidden when card was shown at the entrance or till. Argh! Your policies and acts don't match!

This letter is a complaint against www.costco.com and the e-commerce department for failing to provide an adequate delivery date, providing misleading expectations and delivering two defective pieces. The product in question is the Simmons Kids Provence 4-piece Convertible Crib Set Item# 874154. The online purchase was made on May 28th 2014 with an expected delivery date of 3 to 5 weeks. However, the item was finally delivered 24 weeks or 169 days later on November 13, 2014. The item was priced at $1,499.99, and the order total was $1,634.99.

I have been a Costco member since they started as a business (over 25 years). Recently I bought an HP laptop with Windows 8.1 that I giving me trouble and I tried to return it. They did not allow me to return the laptop and banned me from purchase of additional electronic items. I went back 2 times to shop for grocery items and they canceled my membership. Very bad customer service.

I went to buy the yogurt on sale 4 dollars off and the expired date on the box was 4 days later so I did not buy it and talked to the supervisor to let him know. And he said he was going to take them off the shelf.

If anyone is having problems with Costco, it is because they have done something wrong. There is nothing wrong that Costco has done for me. I feel offended by those who complain about Costco, instead of taking responsibility for their wrong doing with Costco. So, stop blaming your wrong doings on Costco. In over 20 years, there is nothing that I can complain about Costco. In fact, it is a pleasure to shop at Costco, with value products. Which means, we get products half the price and twice as good a quality. So if you have complaints about Costco, you are wrong! Thank you.

My family has loved Costco for its bargains for over two decades, but in our current area we don't have any Costco warehouses nearby. My parents bought us some liquor as a gift when we visited over the holidays. We refrained from opening it as we were driving 2600 miles home and didn't want an open liquor container. Upon getting home found it was open with some volume loss. I called Costco to arrange a return by mail but the rep said the product would have to be returned to a warehouse. We live a few hours away from Costco, so this is impractical. The rep said that any risk of consuming the possibly tainted product "is on you," but would not offer any alternatives other than driving 2.5 hours to return the product. I'm disappointed because my parents spent money, in good faith, on a defective product we now can't return.

Purchased Costco membership through Living social. Was opening a new account. Refused to give me $20 promotion incentive because wife has her own separate Costco Account. For accounting reasons I need a separate account.

I bought a Hewlett Packard computer from Costco.com (they sent me a product id key no with a 2013 virus protection for Kaspersky for 1 year that was 2 years old). When I went on Kaspersky's internet site I put in the id key, thought it went through, Kaspersky was with me when I did, it was on my computers emailed from Costco. I called Kaspersky after the virus protection was installed, they checked it and told me the id key was wrong and numbers on my computer that went with it. I was told “without the correct id numbers, your virus protection won't work correctly.” They had updated me from 2013-2015, each virus protection purchase has a different id key and they sent me a new one that did not work either. I emailed them with the id key number and told them it was wrong and asked for help and put down my phone number also. All I got back was an email saying problem solved which it is not solved at all. I have had the run around from Costco and Kaspersky and had my computer put back to manufacture specifications by Hewlett Packard and went to McAfee because it was on there when I bought it since I was not getting anywhere with Costco or Kaspersky. Since I had uninstalled McAfee I had to have a virus protection.

Went to Kapolei Costco and was always impress with the sirloin bulk. I couldn’t find it, but saw the round beef bulk. There was a meat person that was out so I asked him if they had more sirloin bulk. He said very rudely, "I just put five out." He walked to the open ref where the top round bulk was and he said, "It's right here." Then I asked him again, "This is the TOP SIRLOIN?" Again he said "YES," looked at me if I was stupid. I bought it with some reservations, but I figure he works in the meat dept., he should know better, NOT.

I bought iPhone 6 with "Apple Care" from Costco on Thanksgiving day. After a month, I called Apple twice and they said I don't have Apple Care. I thought the guy at the kiosk did a mistake and that is fine, we all do mistakes. I went to Costco and they ASKED me to get a refund since they can't figure it out. They sent me from one desk to another without knowing how to refund me and I had to leave as I was late for work. I called customer service to complain. I was shocked for the lack of politeness and the bad attitude. I knew that I will get my refund and I did. But I really advise you not to count on Costco phone customer service. I do not appreciate the way I was treated and I assure you I was nice. I told the supervisor that I will write some emails and complain not to threaten but to show how upset I am with the way I was treated, and to show that she did not help me with my request, but she ended the conversation. Costco issued me a refund and I am thankful, but I want to share my opinion with their unpleasant phone customer service.

My daughter bought me a TV for Christmas 2013 and a 2-year extended warranty. On November 18, 2014 the TV stopped working. Took it back to Costco. They said it is Philips problem. Costco was supposed to report it to Philips, which apparently did not get done several times. It is now Dec 28 and still no TV.

I'm so unhappy with Costco this Christmas morning. No gift is under my tree because they have my Credit card tied up for 5 days for 6,000.00 but they canceled my hot tub order. They refuse to honor the $2000.00 off the hot tub that I thought I bought. Their excuse is because they didn't have my card on file but they sure do like to hold on to my money. They discontinued the sale and they didn't let me know that they were not going to accept my card. Thanks so much for a disappointing Christmas.

Fish and meat are rotten, frozen, and fresh, I give up! I get TP and paper towel there. Never again fish or meat.

COSTCO CONCIERGE SUCKS! You think you are getting an extended warranty? Think again! We purchased a HP laptop and the battery stopped charging. It would only last for 20 minutes without being plugged in. They made us stay on the phone with them for over 3 hours attempting to diagnose the battery problem. They were worried that the diagnosis software wasn't working right RATHER THAN THE FACT THAT THE COMPUTER WASN'T WORKING RIGHT.. Bottom line, our laptop computer would not last MORE THAN 20 MINS without being plugged into the wall NOT THE DEFINITION OF A LAPTOP!!! DUH! DO NOT BUY COMPUTERS, LAPTOPS, TABLETS FROM COSTCO FOR THE WARRANTY. GO TO SAMS OR BJS, BESTBUY OR WALMART OR. THERE IS NO ROI ON PURCHASING FROM COSTCO!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Btw a new battery is about $40. We paid $150 more for this warranty. SO INAPPROPRIATE!

Member 9 years. Wife went in Thursday to order birthday cake. Tried to pick up cake Saturday. After waiting in line for 20 minutes, we were informed our membership had just expired. Since I only gave her $20.00 to pick up the cake, she didn't have the extra to renew right then and there. Think they would sell her the cake? NOPE! Well, I took it upon myself to drive there, tell the manager to eat a bowl of you know what and decided after 9 years, SAMS CLUB treats their customers with respect! BYE BYE COSTCO.

I bought a lazy boy 2/3 seater sofas in June. They are recliners which I don't use but the leather started to show bubbles under the leather. Also the 2 seater you could see a gap in the middle. Called them. They insisted that try send a specialist out, which at the time I was not too happy about this because I have bought things from costco warehouse for they are great at taking things back and replacing if there is a fault. The specialist came out took photos agreed with myself, then I contacted them a week later. I was told no exchange because the specialist says no fault. I emailed them my photos they got on to lazy boy. This has went on for weeks then a bubble became quite big and burst taking the leather off. I contacted them again got the same carry on? I told them I just wanted my money back because this is terrible. I have email from their home office saying can I hold on a few day as they are arranging an exchange that never happened. The girl came back on to me called MIchelle ** saying no exchange. Now they are arranging to pick this up but won't be until January 2015 and I can't get another until this is lifted up so I can get my money back. Please don't not buy from costco online.

Missing parts - Ignored my emails. Eventually got through to phone line customer services to be promised a solution before being ignored again. Never again.

Loved that Costco is selling Sorrel shoes now but they only carry Women's size 6-10 even though Sorrel definitely makes a size 11. Size 11 is nowadays a rather common shoe size for women. Get with the times Costco!

Ordered on 11/27/2014 the gate opener from Costco.com. On 12/09/2014 I made my 4th phone call to find out why I never got an email stating that my order was shipped. I was told Costco emailed the vendor to see what was going on. Costco had not gotten an answer. The product was to be delivered in 5 TO 7 BUSINESS DAYS. IT'S BEEN ALMOST 2 DELIVERY TIMES AND IT'S STILL NOT IN THE HANDS OF THE SHIPPER. POOR business.

I have been a member of Costco since they located a warehouse in my hometown. I recently dropped my more than 20 year membership at Sam's Club because I was not going there any more. I thought the customer service policies and people at Costco were so much better. Today, 12/7/2014, was a shocking exception. I am 100% totally and permanently disabled. I called the Customer Service number, and was connected to a call center in Washington state, to get assistance ordering a heavy item not available in the warehouse and asked for reasonable accommodations under the ADA with my order. I was informed by both the person answering the call, Crystal and her supervisor Aaron that they do not take orders online and they do did believe they could provide accommodations since they are an online order company only and they are not responsible for any shipping issues regarding their merchandise since it is shipped by UPS, another company.

Ordered a new Galaxy S5 Active through Costco vendor Wireless Advocates. Got my phone fine but they ripped me off on the included accessory package. Wireless Advocates will not make it right. Their customer service stinks to high heaven and they bait & switch you. Costco is not much better at resolving the issue and very slow. I would never purchase a phone through Costco online ever again, if they continue to use Wireless Advocates. Avoid them like a root canal! Poor service and a big rip off through bait & switch tactics.

My wife and I have been happy avid Costco shoppers for years. We bought 2 lotions online and then found out a couple of days after ordering we could get $6.00 off ($3.00 each) because it just went on sale. We called up to get the sale price off the order being that we were told we could by a warehouse worker previously. Instead of crediting us on my wife's American Express card, they charged us $12.77. We called them to complain about the charge and they said they would refund it, but when looked online they refunded us only $12.70. We called back and got the $.07 cents back. Mind you, we had never got the original $6.00 credit, the customer rep said it takes a couple of days for that to show up on the American Express bill (at this point, we didn't care about the sale).

We have had moths in our pantry that have spread into our house for 6 months. We shop only at Costco and my wife had a moth fly out of her almonds. We threw everything out of our pantry twice to try to get rid of the moths. We told Costco manager Charles and he had us fill out a form and promised someone would call in 2-3 days. This promise occurred weekly for three weeks until someone named Brian from Seattle called and essentially said we couldn't prove the moths came from Costco even though every item in our pantry was purchased there. We will no longer shop at Costco.

I was trying to order on Costco.com a Canon camera Item #986050 which is listed at $749.99 - $250 rebate for a total of $499.99 (which includes free shipping). However when I check out the taxes are being calculated at 7% ($52.50 NJ tax) on the pre-rebate amount of $749.99. I ordered the identical camera at Bjs.com (item# Item: 158860496) listed at the same offer with the same rebate and the taxes being charged at 7% of the $499.99, which was $35.00. Costco says it’s as per state law. Not sure why the law does not apply to BJ's.

I have been an avid Costco member and have bought many items from their prepared food section. On my last visit to my Lenexa Costco I was about to get a package of my favorite pinwheel sandwiches from the deli section when my husband stopped my hand from picking them up. He pointed to a couple and said that the woman had opened a package of them, sniffed, them closed it and picked up another package and left. I made note that none of the items had a seal and could be opened. I will NEVER again buy any of the deli foods that could have been previously contaminated by other customers!

I was harassed by the old man doing water sales at exit of Costco Pompano... He would not let me go by unless talk with him about water. I said no..... Told me to ** myself!!!! Never been so harassed at Pompano Beach Costco on Sample Rd Fla. He is a disgrace to the company. He was old man, white shirt, black pants, glasses.... Beware this guy everyone..... A disgrace to Costco brand....

I have been a member of Costco since 1989. My husband has been working near Corpus Christi TX and they do not have a Costco in that town. Nearest one is in Sugarland which is 2.5 hour drive. His TV died and so I went online to order him one. Put in over a $500 order. They refuse to ship any products because he is living in a trailer park. How discriminatory can they be.

We ordered an outdoor Killerspin ping pong table from Costco.com for $599 and since it couldn't be delivered before Thanksgiving, we cancelled the order within 24 hours. Two days later, because our bank is holding the money for the order to go through, we contacted both Costco and Chase. At first Costco tried to blame Chase for not releasing our funds, but a long talk with Chase revealed that Costco still had the order pending.

I don't understand why some customer service reps at the return counter get so upset when you return an item. I tried to return an item several times and left because the line was too long. So I went to return an unused item today and this time waited in a line of 20 or so people and get it over with once and for all. When I finally got to the counter I was greeted with the most miserable face a person can have. The person had went into the computer system and returned to me and said "Your item was $6.99 but is now $3.97 and that $3 is profit Costco will lose because you took so long to return this item." I was floored. The fact that I spend about $10,000 to $15,000 a year there meant nothing. You cannot even speak to someone at head office as they will just redirect you back to the warehouse to deal with the issue which is usually fine but not when the manager is just as rude as the rep that I dealt with. When you are as big as Costco they could care less if you cancel your membership. Sad to see people being treated so poorly because staff are unhappy with their jobs or lives.

I ordered a Samsung Galaxy phone last Thursday. Today is Tuesday. I checked on the order status since I got no confirmation. And was told they use a third party shipping company. Surprise surprise. And that it takes two days to process and I should have mid to late next week. That is two weeks to ship an in stock phone. I have the case already that I ordered from Amazon at the same time.

My first shopping experience with Costco (which was online) was awful. I didn't have a membership; I read in the help pages that without the membership I could still buy the products, but I would pay 2% more; since the product I'm buying is $650, 2% of that would pay for most of the membership, so it makes sense to buy one if I eventually want to buy other things from Costco. I bought the membership. I didn't get my membership number right away (it took 8 hours to arrive on my email). I couldn't use the membership on the product right away.

My co-worker and I purchased some Salt & Pepper Pistachios and were down to the last two cups of pistachios. In the middle of eating them I had grabbed another one and noticed a maggot in the pistachio as I was about to eat it. This is very disturbing but very disgusting!!! I called Costco in Tacoma and spoke to a Manager named ** and he said to bring them in and we can get another bag??? Are you kidding me? Do you think we want another bag after we seen this nasty maggot!! I will not buy another Kirkland item!! This is beyond disgusting and pictures are below for proof!!

I'm so mad and heart broken. I always apply for Costco but could never get a call from them. I always wanted to work for Costco cause my mother and auntie love the product so do I!! Long story short I apply so I decide to go in and speak to somebody. I find a lady name Jenny, I had to beg her and keep calling. Finally set me up for an interview with another person name Facia and this other manager, and the store manager Michael which he was so rude and unprofessional. While he was interview me he was keep going outside didn't even said "excuse me" or anything just get up and go. My interview went well, the other 2 managers like it except for Michael. Well I know he didn't like it cause he was just been rude while interview me. I has several experience in customer service, I am very nice always smiling and always greeting people. Well I guess he didn't like that, people always said its hard to get in Costco, it's true. Like others said you have to know somebody inside to be able to get in Costco company. I've been working with customer since I was 17, never had to worry about a customer complain about me, always try to communicate with others, been nice, but I still call and thanks the lady for taking her time to interview me also Michael. Just want a job to support my father that sick and blind but I'm not stopping, have faith in God.

Ordered a Costco Membership on Oct. 14th with my VISA card. Received cards on the 20th. Went to Costco on grand opening Oct. 23rd. Not very many people on opening day. Went in and first my wife and I walked around just looking and getting familiar with the store and then started to shop loading 2 shopping carts and continued to the register, where two nice people waited on us and one hipper jerk of a manager ordering people around making everyone nervous. Rang up, the purchase came to over $1100.00 and I swiped my VISA card, the same VISA card I purchased the membership with and was told they only accept American Express and was directed to the customer service desk where there were lines of people signing up for American Express or cancelling their membership. At that point my wife and I left the store knowing that our frozen products would melt before we got service. Went home, called Costco, cancel membership and 14 days later I'm still waiting for refund Nov 6th.

I ordered a Human Touch recliner at Costco store number 9900334... The cost was $3709.99, it was to be delivered with in 7-10 days. The delivery service called on the 12th day and informed me they would deliver the chair and leave it at the door. I told them, "No, do not leave the chair at the door." I never saw the chair. Costco said it was delivered and will not refund the cost. I never signed for or saw the chair.

My 1st incident was a few months ago. When my bf and I were purchasing our dining room table, the table came in 5 large boxes that were also heavy. We looked for an employee which were nowhere to be found. Finally an employee helped us load the table. 2nd when we got to the cashier, we got no acknowledgement whatsoever. She was super friendly to the previous customer. I swear it was a race thing. She just scanned the boxes and we paid. No "thank you," nothing. 3rd, we had to load the boxes by ourselves into our car. Before the employees were always so friendly and helpful. I don't know what happened to the customer service.

I purchased eye glasses from Costco Optical 2 years ago. The lenses started pitting. I went back to Costco Optical and the woman who waited on me explained that there is a problem with the anti-glare coating and that it starts to break down due to heat and causes this problem. I asked her what kind of heat and she indicated the glasses being left in a window in the sun or left in a car would do it. I asked if Costco would replace them and she stated they were beyond the 1 year warranty. She also told me I would also need to pay for a new eye exam before I could pay them to replace the lenses. I asked why they didn't explain this problem to me before I purchased the eyeglasses and her only response was they are making them better today. I also told her I can see fine with my current eye prescription and would read the eye chart to prove it. She said I still needed to pay for the eye exam. So the bottom line is Costco sold me eyeglasses with an inherent defect, they refused to replace the lenses for free and told me I also needed to pay extra for an unnecessary eye exam. What a horrible company. Way to gouge your customers!

Recently my battery of my HP laptop started draining and adapter was getting hot. My nightmare begins when I called "Costco Concierge" service. A hardware issue was turned into software issue. They asked me run few test on my laptop and then my laptop went into start up loop and never turned on. Technician couldn't help me to turn on the computer, so the manager jumped in to help me at his best and after spending roughly 30 mins - he informed that I will have to take my laptop to HP technician in order to retrieve my data and I will have to spend money for that.

Purchase a camera. The touch screen settings were in Chinese. After 30 minutes of wasted conversation, I asked the overpaid untrained employee if he had a clue, had to reset my camera. Response. No response. Spoke with the supervisor after asking for one for 15 minutes. The supervisor didn't have a clue what to do either. Finally got Samsung on the phone resolved the problem. This is now the third time I've had to deal with Costco concierge service. Not one time did anyone have a clue what they were doing. Such a waste of time. Will never use them again.

I returned a defective hose according to the manufacturer lifetime guarantee. I had the original receipt and was given a refund. I went back into the warehouse and purchased another one. The hose failed in the same way about a year later. Returned it and got a refund. This happened several more times. This last time a return desk employee (heidy) after saying to me that if I thought it was a defective product, why do I keep buying it, called over a membership manager (brad), who then informed me that I could not return another hose if it failed again----you need to take it up with the manufacturer. Is this legal?

I have been refilling the same prescriptions at Costco on the Northwest side of Tucson for at least the last ten years. A few months ago the head pharmacist told me that Costco's new policy was that I had to submit to a drug urinalysis test before they could refill my prescriptions, and that I would have to resubmit to one every six months. I protested to her saying that I believe Costco is crossing the line on privacy to request such a test. But she insisted that it was their new policy and that if I wanted to have them refilled I would have to submit to the drug test as per their new policy. Since I have nothing to hide, I submitted to the test and gave them the results. But I still feel that was wrong. And I feel that not only are they invading on my privacy, but that they are directly in violation of HIPAA. Are they in the right to request such a test? Can I sue them for HIPAA violation?

I have been a customer of Costco for over 30 years. Costco have change their policy without informing me of the change. I was not able to purchase any items using my Visa debit card as credit. I was told that I must give my pin # in order to purchase any items. Visa is honor all over the world so why am I not able to use my Visa debit card as credit. I feel that this practice is not honoring my wishes in keeping as much information about my banking information safe. Due to the large amount of identity theft, and problems with major companies, giving my pin # is not honoring my wishes and privacy.

Purchased a high end security camera system from Costco because the sales associate said it takes 5-10 minutes to set up and that he "thinks it's all wireless" and that "You just screw the cameras to the walls and turn it on". He was really wrong. After hiring a company to come drill tons of holes through the wall to install it, I ask what they were doing and they said they had to because this is not a high end system as I was told, and it's not wireless but rather has thousands of feet camera wires and power wires for each and every camera and the unit it all plus into.

Purchased 1st pair of hearing aids in summer of 2012, the Kirkland brand with a remote control, which I could not use due to my quadriplegia handicap. Returned with no problem. Purchased their Phonak Brio R312T (pair) on 8/7/2014. Have always been highly impressed with Isaac **, my salesman and soon-to-be-friend. Soon after purchased aids, I heard a "beep, beep, beep" in the left hearing aid. Isaac was very fair; sent the left one back to Phonak, and when it continued, Phonak sent a new pair for me. (By turning on and off electrical devices in my office, I discovered that the "culprit" was my Toshiba six-disk changer. When it was turned off, no matter what else was on, there were no beeps). The new pair did the same thing. When I returned them today, when Isaac and I were at the "Return Merchandise" section, when the clerk asked if the aids were defective, he said, "No. They just didn't work out." This highly shocked and insulted me. If you have the same experience, make sure the reason is truly stated why you returned your hearing aids.

We signed up with square trade when we bought the computer. Warranty for three years. After 14 months the Dell computer wouldn't turn on. After spending hours and hours they told us to send it in. They sent back supposedly fixed. After one week we have the same problem. At this point we are on the phone again for hours for the same problem. Before 12 months Dell is supposed to take care of the problem and after 24 months square trade, so between 12 to 24 months we are stick with crappy Costco technical support. Funny thing is they call themselves concierge. At this point we don't know what to do. We really thought by buying three year warranty square trade would help us not knowing they will come in the picture after 2 years. Don't buy square trade warranty from Costco.

I purchased a bed from Costco online in July. I paid in full for the bed in August and it was set up for delivery August 27. The delivery company came and after an hour or so they gave up trying to put the bed together. They took the bed away and said they would call to let us know what was going on and setup a new delivery. We never heard from them so I finally called customer service Aug. 30. On Sept. 2, I got an email from Costco's resolution dept. telling me they sent an email to the vendor and the delivery company and would get back to me once they heard back. I never heard from them so I called and emailed a few more times to inquire what was going on.

Buyer beware! Costing Concierge service might be good for some issues. But, when I sent my computer in for repair Cisco's repair company, Encompass (ESS), broke it. This caused damage to not only the part they replaced, but significant cosmetic damage as well. Even though they were presented with both before and after pics, they refused to accept responsibility. Costco refused to accept responsibility as well. I informed Costco that I will take this to small claims court (they can't have attorneys present and neither can I). I have no doubt that with the picture evidence and the copious notes I will prevail.

As a member I attempted to purchase my groceries in the Auburn store, Australia. As I went to pay with key card the checkout guy grabbed my card and threw it down with the groceries saying it was not my card. He was right, it was my husband's who was standing next to me. After explaining he was on my membership card, every time I went to pay the guy grabbed my card and threw it. By This stage I was fuming and he was lucky I didn't throw the mayonnaise bucket at his head. Where do you get your staff from??? Never again. Costco Auburn can stick their membership.

Got a Costco promotional email saying a product is on sale, so I bought some online for my upcoming international trip. Receipt sales stated delivery in 3-5 days. 9 days later, it hasn't arrived. Called customer service, the service guy said they don't have it in stock, and next shipment probably won't be in till the 29th. He couldn't confirm that date, nor offer to ship it faster to me once it is in stock. Costco, why do you misled your customer into a purchase?! Disgusting practice.

C'mon Costco, some of your practices are a bit much. I purchase a membership in order to enter through your sacred doors, show my hallowed membership card as I enter, shop among the other "exclusive" members of your club, (yeah right, manners anyone?), prove myself again @ checkout and yet as I leave I am subjected to another annoying employee who grabs my receipt and makes a big show of attempting to "inventory" the contents of my cart, checking said contents against my receipt.

I entered the driveway to the gasoline purchase area, immediately pulled over to make sure I had my Costco card. Out of the corner of my eye I saw a female Costco employee approaching my vehicle. I had been stopped looking through my wallet for my card for about fifteen seconds. The employee informed me there was no parking in the area where I was stopped... due to the fact the vent lines from the fuel tanks were on the other side of the lot. I informed the woman I did not want to block the fuel pumps in case I did not have my card with me. She demanded that I pull in line. I asked for a supervisor. The supervisor appeared very embarrassed. I explained that I was sixty or seventy feet from the vents and it was absurd to make me move since cars waiting to fuel were very close to the vents and cars driving by the vents on the road were less than fifteen feet away. I quit Costco. Besides they are a left wing contributor. Got my refund! Good bye Kalispell Costco.

Seriously reconsidering my Costco membership. Employees are downright rude and or indifferent. Check-stand chatter is insulting. Managers are non-responsive to complaints. Employee of the Month wall? What a joke. Probably chosen by employees; doubtful customers have any input. I was told by a friend that the poor attitude has to do with the fact that they're union. Certainly explains the arrogance and poor customer service.

I was so impressed with Lucas ** at the Boise, Idaho store. I had a concern regarding a product and he was there to help me and gave me service with a smile. He really knows Costco and is very passionate about Costco. I so appreciate coming to Costco and receiving high quality service.

Every time I buy something, I have to be harassed by someone trying to sell me to upgrade. I DO NOT WANT TO UPGRADE. I just want to buy my groceries without being embarrassed. After they scan my card, they either make noise like Twilight Zone because I am ignoring them or after someone scan my card and make a fuzz. Everybody nearby looks at the scanner who works for Costco and act like they shake they are shock. I've been a customer for more than 10 years. I will sure mention this to all of my friends and relative so they know what they will get into if they join this club. I will just finish my contract and either try BJ's. Pathmark and Acme always have sales every week without harassing customers.

On May 1st, I placed my order for a Kitchen dishwasher, stove refrigerator, microwave. It took 6 times for them to get the order completed. I was stood up 2 times. 1 time they brought a stove that did not work and a refrigerator that the door was falling off. 1 time only, 1 guy showed up to deliver the stove and he said he could not get it up the stairs. 1 time, the refrigerator that they took out of the box on the truck was dropped and bent. We had to move the refrigerator with the loose door into the garage because it was leaking.

Purchased a Nikon camera from Costco. About a month after I purchased it, could not open because it would not take a charge. I suspected it was because the USB charging cord was very difficult to connect. It would intermittently open. I contacted Costco and was told to call Nikon which I did. A couple of months went by and it would sometimes open, sometimes not. Went to Costco and they said no refund as warranty up.

July 26 2014. Location San Antonio Texas IH10 & UTSA BLVD. I went into COSTCO to receive my cash card for my 2% Cash back card on Executive membership that was due to me. This COSTCO location had called me, told me that COSTCO corporate had directed this location to give me a cash card for payment due to me. The people at the membership desk were very professional, knowledgeable and helpful. They promptly located the E-MAIL from corporate office. It told them exactly what was to be done. I was taken to ** who was handed the E-Mail. ** never looked at me or even said one word. ** spun around with his back to me and started to read?? the e-mail. ** then proceeded to look at the e-mail from COSTCO corporate. Perplexed ** then asked me, "You are purchasing a CASH CARD?" I said "No I am not." ** said to me, "This has to be paid for," still never ever looking at me or saying hello. I SAID "PLEASE LOOK AT THE E-MAIL FROM CORPORATE."