Costco Pharmacy Reviews

I’ve been a loyal customer at Costco Pharmacy for many years, but my recent experience with the pharmacist, Vance, was deeply upsetting. 😞 Due to a sudden policy change, my prescription was withheld without any notice — putting my health in serious danger. Stopping this medication abruptly could have triggered a seizure or other severe medical complications. ⚠️🧠💊

Went in today to get a prescription renewal on a medication I have been taking for 20+ years. They proceed to tell me they now also offer a generic version that is cheaper. I very clearly and specifically state that the medication is not expensive in the first place and that I do NOT want to switch. I do not want to mess with my dosage or any changes with my medication. I am told not a problem. I get my prescription, get home and they changed my medication to the generic against my wishes. If they do not remedy it I will never use them as a pharmacy again.

The pharmacist who answered phone was good but the staff worked for pick up were not kind at Winchester road store. They looked at you in a way like you are bad person. I would think they may have racial discrimination.

I made an appointment for a vaccine through their website. They sent a confirmation email with forms to fill out and requested that I arrive ten minutes early for my 1:15 appointment. There was no one in line for a vaccine ahead of me yet I sat in the chair waiting for a hour for the vaccine that took about 30 seconds. I went up to the counter twice and told them how long I had been waiting and they kept saying that someone would be calling me shortly. I won’t be returning to Costco Pharmacy.

The pharmacist felt she needed to contact my physician's office to question the legitimacy of my prescription because she assumed my physician and I are related. The phone number on the prescription was outdated because contact information had recently changed. The pharmacist made no effort to reach me to ask for an updated phone number. When I came to pick up the prescription, she behaved in a very haughty manner and insinuated that I must be doing something underhanded because of the relationship. I do not mind a pharmacist doublechecking in any way, but to treat me like a criminal was insulting and unprofessional. I will take my business elsewhere.

I've been filling prescriptions at Costco Pharmacy for nearly a year, multiple times per month, for both my family and my cat. Despite my doctor providing clear instructions to fill either the name brand or specific generics due to allergies and medication efficacy, this pharmacy has consistently failed to follow those directions. For the past seven consecutive months, I have received a different generic every single time, despite clear instructions. Generics are not identical, and changes in inactive ingredients can affect how the medication works. Even worse, the pharmacy routinely provides incorrect paperwork—handing out name-brand information instead of the actual generic manufacturer’s details. This is a serious issue, as patients deserve accurate information about the specific medication they are taking.

I have been a customer of Costco Pharmacy in Eden Prairie for at least 10 years. I have spent thousands of dollars there, my daughter's medication is at least $900 a week. She is severely disabled with a rare brain disease. Today I called Costco to see if my daughter's prescriptions were ready because some were ready, but some needed her Dr. to renew two of her prescriptions. The customer service rep, did not seem to know what was going on with her prescriptions, he said that they would be ready by 2 pm... I explained that I wanted to know if the meds that they had to contact her Dr. about had been renewed. He did not understand what I was talking about. I had to explain it numerous times. I asked if he could transfer me to someone who had more knowledge, such as a manager. He finally said they had been renewed and they would be ready by 2 pm. When I got there they had not been renewed by her Dr. I asked to speak to the manager. I told the Manager "Curt", about my conversation, he said too bad you have to come back.

If you need a prescription quickly don’t go to Costco, Redding. I needed an antibiotic & they didn’t have it & it would be 2 days to get it. It’s for an infection!!! Because my doctor is now closed, I had to visit the Emergency Room at Mercy Hospital.

Good finding my prescription. Did a beautiful job. No More seems to be checking out that I ever have a problem. I don’t understand why it is the specific clerk. Always gets my right and nasty when you point out an error. I’m glad I was being vigilant. As an animal owner with the same phone number on file. She was not going to give me the medicines for the animal which she asked for my name and phone number they should both pop up. No reason to be irritable or rude.

The Costco Pharmacy in Thornton, CO is the best!! My wife and I had been using CVS inside Target and were very disappointed. We noticed how busy the Costco Pharmacy was each time we shopped there, so we stopped by one day and asked about getting our prescriptions transferred. That’s all it took. They contacted CVS and got everything transferred over.

I went to the Costco on Huntington Rd, to get a prescription for my 6 month old son. The employee asked me if my son was insured and I said not sure. She checked and he wasn’t. The government does however cover certain prescriptions for children, and his puffer was one such item, but it was suppose to come with the chamber, the associate refused to give me the chamber and said if my son was insured I have to pay for the chamber, even though it was written on my prescription. She also told me to go and purchase it from another pharmacy, because I had left my wallet at home. I felt so disrespected because the item was suppose to come with the puffer and she refused to give me. She also told me she did me a favour by sending my son’s prescription to the government. Not happy and definitely won’t be going back here again.

I switched from Shoppers Drug Mart to Costco Pharmacy but it seems every time I go there, there are ERRORS made, whether it's billing, quantities or one-time WRONG MEDICATION. I should know that when they give you a slip with a time on it, it puts pressure on the pharmacists to work fast so naturally errors go up. But the frequency with which I get errors has me concerned whether it's worth it to risk my health over saving a few dollars. IMO, the lack of care and double-checking customer orders isn't worth saving a few dollars.

Costco Pharmacy in North Riverside, IL is amazing. The staff/pharmacists always courteous and helpful. I switch from another popular pharmacy, and very glad I did so. Always prompt, the best! I'm glad I switched.

Costco Pharmacy in Glen Mills very rude and refused to fill my script from my doctor because he does not specialize in the medication which was only a topical steroid??? What is wrong with these people?

Costco pharmacy store provides decent service to customers. But Costco Manitoba mail order pharmacy is terrible. First of all, it looks like the pharmacy staffs are not familiar with the software itself, so ultimately the whole concept of mail service defeats its purpose. Finally, no accountability and poor customer service.

Costco Wholesale Warehouse is just great! Love them. The Cost-Co Pharmacy is not to be confused with them. The Pharmacy at Cost-co is everything that the warehouse is not. I would call them incompetent but it's actually that they simply just don't care, don't have to. Kind of harsh, right? Consider they regularly are unable to fill a common prescription you may have. If it is an ongoing prescription such as for blood pressure or cholesterol you would think that since they know you're on file and will need it monthly that they would figure into their order so they would have it on hand, you would think wrong. If you try calling them a week prior to needing it to ask they order it they will not consider it, too early to do so you will be told. So you will call the day of only to find they are unable to fill several of your prescriptions but they will happily order some and it should be in by Wednesday.

I recently called Costco Pharmacy, Duluth venture drive and was very disappointed with the service from Cortney. She repeatedly put me on hold and never got back to me. I was on hold for 1 hour but no one still got back to me, I was disappointed that she was the only one attending the phone. Additionally, she was not polite and came across as very rude. This level of customer service is unacceptable, and I hope it is addressed to improve future interactions.

Every time my doctor has changed dosage for my medication, the staff repeatedly fails to to read the new prescription order. It then will repeatedly get rejected by the insurance due to refill restrictions. I then, have had to spend numerous hours on the phone explaining that it's a dosage change, and painstakingly try to get doctor to resubmit it and Costco to understand it. When all they have to do is actually read the order. This place is the worst.

Love Costco! The pharmacy is another matter, it all depends on the person assisting you. Often just go do my shopping and come back to find someone else. But still they don’t have the rules right, nor they want to be helpful. Flagler St. Miami you are there to help your customers.

When you get confused over your meds they are so helpful to get you back on track. All the staff are remarkable here. They are all very friendly and definitely there to help you. They will bend over backwards to help you out. Thanks. Mac and Ann

Love my Costco store in Sandy. Store staff are very pleasant and helpful. Now the pharmacy. The most rude, nasty, condescending staff of people I have ever encountered. The pharmacists are complete **. Rudest people, uncaring and totally disregard the instructions by physicians. I think they are break-in the law by ignoring the doctor's instructions. I hope they get sued. They should get out of the pharmacy business.

Went into Costco August 21st 2023, used self check out. I had two separate orders to process. I asked her to scan the toilet paper onto my first bill, she replied with, "What about all your other stuff." I said I was doing two separate orders. She rolled her eyes and kissed her teeth at me. Then after completing my first order, she stood right beside me watching me scan my second order. Once I completed the order an elderly gentleman beside me was having issues with the self check out ask her for help. She rudely replied, "Look at the screen and follow the instructions. You tap the green button", and then said something in her language. So I went over to help him. Then I went to speak to Paul the “manager.” He didn’t seem like he gave a crap and was barely even making eye contact with me. Very poor customer service.

My 2nd time using Costco pharmacy and as the first time it put a sour taste in my mouth. The staff can not read prescription correctly on date release - will not use Costco pharmacy again- no 3rd times - it's called 3 strikes and you're out.

I have a prescription to be filled at Costco. My local store has been out of stock for three months. Costco can’t tell me what other Costco has the medication in stock and can’t get any transferred to my store. So I have to call around to other Costco locations and find the one that has my medicine. Then I have to drive and pick it up. Get this, one Costco charges $40 and another $20. And they can’t tell me why.

I tried to use a GoodRX coupon at Costco pharmacy in Pooler, GA. The same coupon I had previously used and is advertised by Costco. The young woman helping me said she could not honor the coupon. She was annoyed but I asked to speak to someone else since I had specifically had my Dr. send my script to this pharmacy to use the coupon. After much debate the pharmacist said he would allow me to the use coupon one more time, but not again. Ok, fine. I did tell him it was frustrating that Costco would advertise this price then not honor it. Anyways, I know me and my coupon were a pain, but I thanked him for honoring it this last time.

I purchase my dog's prescription every two weeks.... I have been paying $31.09 with tax.... Today I went to pick up her prescription and it was $96.51!!! How? Why? Contacted corporate and still awaiting a response....

Don't use Costco's online pharmacy based in California. First, the system doesn't let you have the prescriptions for more than one person per email address. If you have young children you have to set up an account for each person. Second, their website seems to arbitrarily turn off auto refills. And finally, it takes up to two or more weeks to get refills on an existing prescription. Even if you ask for 2-day delivery, it doesn't arrive on time. Ten days and counting currently.

Costco shorted me several times on my medication. Resulting in request to verify count in my presence. They state it’s impossible for this to happen, as medication is counted 4X already! Why am I receiving pills broken half, other times short 18 pills, discolored brown freckles and black chunks in most recent script. Caused me to throw several away each time this occurred. Does not leave me with trusting the manufacturer they buy from or the pharmacist. Just this last prescription, I had serious reaction to this same medication on last prescription.

Pharmacists judge & are my jury. They decide what you get not your physician. HIPPA is the drop off window speaking loudly for Pharmacy techs & public to hear. Pharmacists have no sensitivity to ADHD patients.

This is a repeat medication I get. I'm tired of getting half pills considering these are controlled substances. Also been short a couple pills no matter how they say counted. You can't call half pills full meds. I do not split or over take since can't get until after I run out. This is 4x now and really mad.

Costco Pharmacy is worst for customer service. It's taken 6 phone calls to get a refill and still not done. First they denied they received the script from doctor. Then doctor didn't have all info on the request. Instead of giving me all the information so I could relay to doctor I got a bit of info in one call then another bit of information. 6 calls and still not resolved. Pharmacists are important people but they shouldn't be rude and should provide complete information rather than require CUSTOMER to make additional calls to resolve problem. I guess Costco doesn't require good customer service from them.

I used to go to a different pharmacy to pick up my medicines. One day I decided to give Costco Pharmacy a try and their customer service is friendly. I also have a Good RX card and they accepted it for an additional discount.

While Costco Pharmacy offers very low prices for medication it definitely isn't worth the hoops you have to jump through to get a refill. Costco completely messed up one of my prescriptions 3 times and the pharmacist I interacted with in person was one of the most condescending and rude individuals I've ever met. It shouldn't be this hard to get refills of important medications.

My doctor executes a prescription to them and received confirmation. It went through successfully. After 10 days it was never posted under my account. I called their customer service and was told they had no record of it. I had me doctor then fax it to the number their customer service gave me. He then faxed it and got a confirmation the fax was successfully sent and received. They still say they have no record of it. Thank goodness it was not life threatening or critical for me to have immediately. I am done with them. If you really need your medicine — go somewhere else.

They work with your needs for obtaining a refill, processing a prescription quickly if needed, reminders, accept GoodRX discounts, and will tell you where your drugs are manufactured.

I have been well pleased with the Costco online pharmacy, especially during this cold 19 crisis. They are easy to use and prompt about reminding you when your prescriptions are due.

Unlike CVS, Costco actually has reasonable work hours and enough staff, so medication errors are much less likely. All CVS cares about is money, and they overwork their staff.

Lowest price without insurance.This years' flu shot (** Quadrivalent -0.5 dosage). Costco will not require a card for Pharmacy usage. Forty dollars Walgreens' and CVS $29.99 but Costco only $19.

I appreciate the experience of interaction quality control you get with a Costco Rx pick up. Cleaner, more streamlined and staff tend to be more up to the task.

Excellent Service always at all Costco Pharmacy locations. Always have medication in stock. Superb knowledgeable pharmacists & excellent pharmacy technicians.

I get my prescriptions from Costco. I find the cost to be lower than anywhere else and I'm also able to get my animal prescriptions for a much lower price than I could even get from my veterinarian.

Costco Pharmacy always sends me a reminder when I need refills, they are mailed to my home. If I need to call them & speak to a Pharmacist they are always polite & professional.

Because I have been a member of Costco for fifty years I trust their pharmacy and know that I get the best price available on what I need.

Because Costco's membership weeds out a lot of people, there are really sorry wait times which is convenient while I do a major shop. It's nice to be able to pick up groceries and my prescription.

Friendly service, always willing to help. Take Medicare RX plans and also Good RX, so we get best price of the two plans. Also, doesn't pressure customer to take prescriptions unless you contact them.

I got my pet's prescriptions at Costco for less than half the cost from the vet's office. I got both heartworm medication and flea and tick control. ** and **

Their prices are the best. Non-members can get Rx filled for slightly higher price than for members, but still better than other pharmacies. They sometimes have to order my meds so it takes 2 days.

Anyone reading this, if you are filling any pain killers in Beaverton OR make sure to COUNT THEM! This is the 4th time I’ve picked up my grandpa’s rx & it’s been short every time from 10-20 pills!!! It’s beyond frustrating & a complete waste of time. I’m strongly urging my grandfather (who’s currently immobile) to use another pharmacy because this is ridiculous. And if someone can tell me how to report this I’d really appreciate it. My email is **. Good luck & god speed!

I do not know the experience of others but my experience of Costco Pharmacy, Laird Road Mississauga is terrible. Looks like they are doing us a favour doing their paid jobs. One it is difficult to get a person in the pharmacy answer the call. Minimum hold time is 5 to 10 minutes. Second the person who answers the phone will keep you hanging in there for answers and by that time some other employee will come on the line, asking for whom you are holding. Third they never seem to have all the items on the prescription sent by fax by my doctor.

I dread having to get my prescriptions filled now that I am utilizing Costco pharmacy services. I appreciate the lower prices but the sacrifice it requires is almost to great. There is no way to avoid the 30-40 minute wait, after actually getting into the store to pick up a refill as calling in an order requires 2 days to be filled. Ridiculous! Picking up a prescription should not have to be a major event that one needs to schedule a half a day to get done. Pathetic service.

For the second time in as many months I have brought my prescriptions to be filled at which time I said I would like to wait for it, suggested wait time was 25 minutes so I walked around the store, came back after 30-35 minutes. Still NOT ready so I waited there another 20 or so minutes. Yesterday afternoon I dropped a new script and was told 35 minutes wait at which time I said I would be back in the morning. SO, today I went to pick it up - NOT EVEN STARTED, so I waited for 30 minutes. ENOUGH!!!

I got a cream for a rash and they gave me 3 when I asked for one. Then I asked to give me one instead and I waited 30 minutes to eventually cancel it because there was no one in line. The guy kept saying 2 mins for the system to verify but when someone new came up they helped them first?? We asked what’s taking so long and he said, "As soon as the lady is done with that lady she’ll do yours." Like the lady came 10 mins before us. Why are you not helping us first? Absolutely ridiculous.

Ordered a refill and it had to be ordered. Waited until Monday and instead of running it through my insurance they wanted to charge me 123.00. Because they had to redo it I had to wait over 30 minutes because of their mistake.

I recently had my doctor place prescription orders with my local Costco in Westlake Village, California. I called the pharmacy a couple days after my doctor called in the order. They had NO RECORD OF THE ORDER! I called my doctor and she wasn't terribly surprised. She said Costco "LOSES" Rx orders regularly. She believes their pharmacies are too small and understaffed. To me, that's a DAMN DANGEROUS SITUATION for people needing medications!!! I LOVE COSTCO PRICES... But I gotta find someplace else to fill my scripts!

I got an automatic renewal in my e-mail. I activated it and it should have been filled last week. I checked my prescription this morning and am almost out. Turns out it should have been refilled a week ago. And of course they are closed on Sunday. I will probably change to a more convenient store that is open 24/7 or at least every day. This is vastly inconvenient to say the least.

Went to get my Rx refilled after a particularly difficult and terrible dental experience. Was told after I submitted my script that "they are busy and it's going to take 20 minutes or so..." I told them that I was already in severe pain and to please expedite it as much as possible. 20 minutes later with my jaw barely able to move and not being able to swallow. (This part obviously was not Costco's fault.) I go to get my Rx and am told, "Gee we are so slammed and it's going to be another 20 minutes ..." I replied "Are you Serious? Can you not tell I am in agony here? Why can't we expedite this for people who are obviously hurting?" My reply was, "Yeah now that would be nice huh?"

I went to the pharmacy to fill a prescription. I went to the drop off to turn it in, after asking if they had the right brand, as my doctor filled my script early because the pharmacy I went to their brand was taking 2 hours to dissolve. I double checked and they had the brand my doctor recommended I get. They said it would be ready in a half hour. So half hour I checked. It was not ready so they said they would let me know when it was ready. Another half hour goes by I check again. Still not ready. I sat back down then all the sudden the cashiers started saying, "I'm not going to tell her, you tell her." Mind you they were loud enough for the other people waiting for their meds to hear.

I was recently involved in an accident that left me unable to pick up several medications I had phoned in to Costco pharmacy the previous day. My husband does not have a membership so I gave him my card to pick up the items for me. The technician at the desk refused to give him the medications (which included insulin) because he did not have his own card.

Costco pharmacy is inexpensive. However, the pharmacists at my local Costco are inept. Of the five prescriptions I have had filled at my local Costco, only one was filled correctly. Various pharmacists have gotten the other four wrong. When I have question them, a team of two or three people is sent to the counter to argue with me and blame the prescribing doctor, the insurance company of both for Costco's error. On one occasion, I pointed to the label on the medication they had sold me that clearly indicated that the prescription was not correctly filled according to Costco's own label, the pharmacist refused to acknowledge that he had made a mistake.

I have a number of prescriptions that I needed to have filled. I called the Appleton Costco store and they said to wait until Friday to come in. Costco in Appleton, does not call you, YOU need to call them if to check on prescriptions. Also, the place I transferred all of these prescriptions to, texts me when they are ready. Costco in Appleton, WI will not go out of their way to offer any assistance this way. So, I called them twice to check on my prescriptions, thinking I could just go in and pick up my prescriptions and be on my way. Well, this was not the case. I was told my insurance was not on file (even though I had prescriptions filled in March, 2018). Hmmm, did my March prescriptions go through my insurance? I had been going to them for over 1 1/2 years and my insurance was not on computer? Not very efficient if you ask me.

I wanted to get a pneumonia vaccination (over 65) which is covered by Medicare Part B. I waited an hour and 15 minutes to be told that I would have to pay for the vaccine because the Costco system would not bill Medicare Part B. I went down the street to CVS, no wait, they said vaccination was covered by Medicare Part B, got the vaccination and was out the door in 15 minutes. Fast and friendly at CVS. No more Costco Pharmacy for any vaccines! I like Costco but the pharmacy service is terrible.

When I went to Silverdale Washington Costco and tried to fill my prescription I was told I had no choice but to use my insurance. For 90 days I pay around $23, if I use my insurance it a $25 copay for 30 days...I have been paying cash for years. When I called my insurance company they said that they never heard of such a thing. What was costing me $100 a year now is going to cost me $300. If this a new Costco company policy?

It is the 2nd time that the pharmacist named Vy ** tries to override doctor's orders. She did it again, this time I am absolutely appalled. The prescription read 2 capsules by mouth and she verbally overrode it to only one capsule. She claimed prescription was too high. The doctor had explained to us why he needed a high dose. Not to mention she had done the same before. To the extent of changing the written prescription! We had to personally go to the doctor and tell him face to face what she had done. The doctor was upset and made the prescription again and called the pharmacy to make sure that never happened again. Unacceptable. Does a pharmacist have this type of power?

We've been dealing with the Charlottesville VA Costco pharmacy for years. This year we changed drug plan carriers. When we tried to fill our usual prescription, we were told (A) this plan doesn't cover that drug but Medicare Part B does, and (B) Costco pharmacy doesn't bill Medicare so the price is the through-the-roof cash price. When we went elsewhere, we learned that Costco is the ONLY pharmacy in town that won't bill Medicare for Part B coverage. Wonder if it's just our Costco, or all of them. Pretty quirky bunch, Costco management.

I also shop at Costco for their large selection of organic groceries and reasonable pricing on other staples. Trader Joe's is also in the same shopping center as Costco & has good values and variety too.

They changed my ** (generic) again when going to Costco - I questioned this and asked if I could get the same med I got last time. I was not happy about always getting a different version of the med. I am 74 years old and have been an RN for 50 years. I do know a little something about Health Care and Pharmacies. I also questioned the Pharmacist and told him that I did not trust Pharmaceutical Companies. He told me that he didn't have anything to do with Pharmaceutical Companies. I said to him "Isn't this a Pharmacy and aren't you a Pharmacist?" - He then told me that I was not nice to his help and I had one more chance. I told him I had a right to question and this is who I am - A VERY BAD Experience!!!

For the past ten months, I obtained a prescription for my dog at a monthly cost of $26.79. On November 28, I picked up the same prescription written by the same vet after having to wait for three days while they resupplied. On the first of the three days (Nov. 25), I was told that it would take 30 minutes. After waiting almost two hours, they finally acknowledged that they had it on order and it would be ready on November 27 after 2:00. They should have told me that at the beginning of the long wait. My wife called on Nov. 27 and was told that the morning of the 28th would be the earliest availability. I came on Nov. 28 and had to work through an unfriendly woman at the counter who had me stand around waiting before finally asking me if this was the medicine. It was the same prescription as the previous ten months.

I purchased tickets to an event for $400 on costco.com. The funds were immediately taken out of my checking account. About an hour later I got an email saying my transaction was declined, however, $400 was still taken from my account. It was after hours already so I called Costco.com the next day, Friday, and they told me it was a system glitch and the funds will be returned Monday morning. Monday came and no refund. I had to call Costco every day for a week and every day they promised my money would be refunded the next day. Finally I got sick of getting the runaround and stayed on the phone for three hours with Costco until the issue was resolved. All the while the representative is discouraging me from holding on the line and trying to get me to hang up and call back the next day.

One time is enough. I'm on the road for several months and gave an address to the pharmacy for shipping. When I received the email shipping confirmation it showed my home address. Knowing that the online pharmacy is not open on Sunday, I sent an email about the confirmation late Saturday night and waited patiently until 4pm EST for a response, which did not arrive. (Yes, I checked the junk mail folder). I called and was told that a) their system always confirms the address on file rather than where the script is sent, and b) someone allegedly responded to my email. A properly designed system will show the correct shipping address. I don't believe that someone replied to my email when said reply is not in my inbox or junk box. It never happened. This is a level of service unacceptable for something as important as a pharmacy. I hope Amazon jumps into the online pharmacy business so the job is done right.

The only drawback to using the facility in San Luis Obispo is that I know the new prescription from my physician will not be ready until the next day, no matter what the medicine is. They can beat local prices, even my insurance co pay, by several dollars, so I would rather wait the extra day and drive back for the savings. Especially after being overcharged at CVS triple after breaking my ankle 18 months ago.

I worked in a pharmacy for many years so I know what great customer service should be like and Costco Pharmacy is a far from quality which is what you should expect from a membership driven company. Every time I got there, I have to tell them how to do their job. My Doctor will send over a prescription electronically right in front of me or I would call in a refill and the Doctor would call it in and the Pharmacy would claim they never received anything or an approval. I would call back again and again and the third time they had it because that was the only time they put me on hold to look.

My son is a type 1 diabetic and with that of course comes the purchase of insulin and supplies. I changed to Costco to save on pharmacy charges (which wasnt that much) and was assured they were reputable pharmacy. They were the worst pharmacy I have ever dealt with! They sold my husband the wrong supplies and told him he didnt know what he was talking about. So I had to return the items and was treated terribly, they didnt know that lancets were not used alone and somehow it was my fault. On top of all that they wanted to charge me for a meter that is given away at other pharmacies! (I have not gotten a meter from Costco at all so there was a problem of time between replacements). All in all my advice is stay away from Costco pharmacies. It's bad enough to be in a situation to need medicine so being treated badly on top is not acceptable.

I want to give complaint on Costco whole milk (Kirkland). They are not maintaining the standards since last four to five times when I purchased the milk within 10 days milk is damaging and I have given complaint in costco customer care. They were saying, "Give the milk and we will refund the money" and they are not looking our concerns and not worried about quality also. This is too bad when the experience.

I will warn women, seniors, physically challenged people and other in an apartment when you buy products from Costco online. They may deliver to your security gate, but they may not bring it to your door. It depends on Vendor's policy, according to Costco. I purchased 65" TV from their online. It was delivered and left to a security gate. The delivery man did not bring it to my unit. It was heavy, so I had to hire someone to carry it to my unit next day. He brought it to my unit and opened the box in front of me, and we saw a broken TV screen.

My aunt has bone cancer and can no longer go to Costco with us. For years we go to university and Forsyth Florida store. We had a full cart of groceries packed about to check out and lady at self check out denied us for not having any of our sisters faces making it loud and a large issue. She told us to leave or go get a new id. I explained my aunt can't come anymore. She has cancer. It hurts her to walk the store. The blonde lady told my sister to go get her a new ID for her or find a way to bring my aunt in. It's not the lady's fault she said. She was so nasty and rude she made my sister start crying for being so mean. Costco has horrible values just rude greedy unpolite or considerate people. The lady got so rude. She said it's not her fault. "Your aunt can't come in then go else where to shop"... Your company sucks and is horrible. I hope you all catch cancer or die in a car accident.

Cotsco #1080 San Marcos Ca - Costco is being one of my best store to shop for years! But unfortunately just had a terrible experience on June 9, 2017. Like usually I went to shop for my week food and some other items. This day I also bought two Rotisserie Chickens one for lunch and the other one for sandwiches for the next day. Next day I was sliced the chicken when I noticed something black from the side of the chicken then a ball smell. I open the chicken completely and found out poop, liver, gizzard everything inside totally disgusting. Chicken was never cleaned from inside.

In the Meat Department at Matthews Township Parkway Costco a female with brown hair, her name tag said Brianna. She was EXTREMELY RUDE to her coworkers calling them names and trying to make them mad because they would not do HER JOB for her. She made the work environment terrible and I felt bad for the men in there because they held their tongues and just walked away but you could tell the young man was mad. No one should have to work in a hostile work environment where they feel UNCOMFORTABLE, I was only shopping and I felt uncomfortable with the way she presented herself and treated others. Not only did this Brianna create a HOSTILE work environment while they were switching positions she was touching her face and picking at her nose while grabbing containers to put the chickens in and didn't hide it either. In plain view she was picking her nose and touching the containers.

This pharmacy cares nothing for its members! Won't inform patients when there is an issue. Last straw was today when they stated I would have to take my wife to the ER and wouldn't do anything to correct the problem they created! If you value your family DON'T trust this pharmacy!

Terrible Service from one Pharmacist Suhee ** - She refused to refill a medication I have been getting filled at Costco for around 6 years. I got to Costco because they have it less than half price. It's over $500 retail and they have it generic for $220. I tried to change from a Costco by the beach to the one in Torrance where I moved last month to avoid a 30 minute drive. She looked at the Rx and said I was trying to refill my meds 3 days too soon and that I had "done it before". What?? She's crazy. It was not anything fun to take and it's very expensive. So why would I try to take more or pick it up early except that I had to work until 8:30 the next 6 days. I went in on Friday, drove there special after work (still in my lab coat as I am a healthcare practitioner) and she went crazy on me. I was almost in tears. She made me feel so bad.

Whenever possible I use the mail order Pharmacy for refillable Rx's, the in store pharmacy for one time needs. Both are excellent, but I can't say enough good things about the mail order pharmacy. They are quick & efficient. They call or email me if there is a problem & even contact the Doctor if the Rx needs a new prescription. I have auto refill on applicable Rx's & everything comes delivered to me by mail in a timely manner. I could not be more satisfied

I patronized Costco because they treat their employees fairly and compensate better than other big box stores. That said, online customer service **. Costco travel does not have a direct number to call for assistance, and calling the number on your email only puts you in a 20 minute queue to talk to the wrong department and be transferred around (1 hour total on phone today to check why my "special request" was not noted at the time of booking). The "customer service" person could CARE LESS what your problem is and acts like you are wasting their time. Save your money and sanity by comparison shopping on other sites or directly with the place you're wanting to visit (Orlando in my case). Arrrggghhh. Run To The Nearest Competitor.

I love how friendly the staff is and always go over your medications making sure you understand what you are taking and if it would interact in a negative way with any other medication you may be on.

What I like about Costco is that prescriptions cost a fraction of what you would pay at CVS or any local pharmacy. I'm a bit concerned about whether anyone cross-references your medications however.

A pharmacist saw that an eye prep for cataract surgery contained **, to which I was allergic. My ophthalmologist had no idea the medicine contained ** when I told him what the pharmacist said.

This is the best pharmacy I have ever used. The reason I started going here was because at one point I did RX coverage and my Dr. told me to start going there as they are by far the cheapest. At first I was hesitant because there is no drive through, you can't just park without all the parking lot chaos and run in and/or depending on each location of course it's located far away in the store from the front door. I compared a few prices since I take a few and on-going so I knew I would be needing to go there at least once a month and they were by far the cheapest and by A LOT. I started going at least 3 years ago and would never go anywhere else and not just because of price which of course is very important but honestly compared to any pharmacy and I have used most the pharmacists here blow me away with how intelligent they are, patient and so helpful and take the time to answer all of your questions.

From years ago, the customer service and professionalism at Costco has dropped significantly. This is my second time that I encountered problems with my membership at the cashier. My wife used her membership and I made the payment. The cashier attempted to reject our purchase because wanted to make the payment. I explained to her that this is my wife and we have ID's showing same last names and addresses. They wanted her to make the payment. I think this kind of treatment is beyond acceptable. As a result we have decided to cancel her membership and go elsewhere for future shopping.

I noticed that for a while I could buy my **, at Costco, then I noticed you guys changed it for a generic brand... which was ok, then a more generic brand of heartburn medicine, and it was very weak and caused me to use more of that product. So I'm not buying any kind of heartburn medicine at Costco now.

I have a prescription for 60 ** every 2 months. I have to wait until I'm out to get the new prescription. That's normal. What doesn't make sense is Costco rarely has the full prescription, and tells me I can get 30, but have to wait until I'm out again to get the remainder. My question is, why is it when they have the full amount they dispense it, but when they don't, they don't allow me to pick it up when it comes in; they make me wait until I'm out to get the rest.

I enjoyed shopping at Costco and also having my prescriptions filled there. I took prescriptions in for my wife and myself the other day and because we just came from the doctor's office I asked if I could have them on the same day as we have to start taking them right away. I was told they would not fill my prescriptions without 24 hours notice. I asked why as all other pharmacies fill them within an hour. I was told they do not have the staff to do same day fills. I suggested they hire more staff and I was told they would like that as well but the manager will not consider hiring more staff. I find this to be very poor service and now have to get some of my prescriptions filled elsewhere. I was not told this but if the excuse is that this is the only way they can keep prices down then I must say I strongly disagree as the volume sales would more than take care of that,

I have been a Costco member since it first opened in Burnaby BC. I recently gave the Store Manager my Costco card due to my experiences with the Pharmacy, Management and lack of caring by any employee of this store. You are lucky enough to get a parking space, which does not happen all the time, fight through the throng of shoppers loading up gigantic carts with useless stuff, this shopping experience to me is just horrible!!!! I was picking up prescriptions there for the last 6 months and not ONCE did they have my order ready. There was always some lame excuse and was always told to come back the next day or wait around for an hour... The ploy to get you to do some shopping I suppose.

I would like to take this opportunity to provide a positive rating to Costco stores. I have been a member since the 80's of both the major mega box retailers and frankly both are good but I find that Costco edges out the other mega box retailer by a good bit. So I in essence gave up my membership in the second best mega box retailer and plan on staying with Costco. Their customer support in store and online is fantastic, they have detailed knowledge of the goods they carry including specifications! These days it's hard to find a store where the salesperson knows about the specs! The quality of goods is high as is their warranty extension process. So folks at Costco keep on keeping on. You are the best. Thank you.

Costco's dramatic drop in customer service (2017) -- As a lifelong Costco shopper I have always enjoyed shopping at Costco. It would be nice if I could just end this review at that. Unfortunately, this is a real review with real customer feedback. My experiences with Costco have progressively gotten worse over the last year or so, finally coming to a point today 2/2/2017. As we all know Costco is a nightmare on the weekends. So to help avoid this quagmire and not add to the chaos, we now go to Costco on a weekday during the middle of the day. Because of this new Costco shopping day (weekday) I can no longer go to Costco because I work during the week. For the third (3) time now my wife has been aggressively confronted, argued with, and threatened to take away the card. They went as far as blocking her from using my account and sent her away in tears. All because it is my name on the card. There was no consideration given to the fact that she is my wife and we live at the same address.

This review is not about the service given at the pharmacy counter, but at the service given at the entrance, where you do returns or you create your Costco member card. Every time I went there (2 times so far), the service was terrible. First they try to make you renew the Executive member card and they don't take no for an answer. And once you try to make them understand nicely that you'd rather take the regular membership card since you already tried the Executive one (wasn't really beneficial), they make faces as if you were mean or a jackass. The guy at the counter seemed pissed and he was quite rude, so was the "manager" at that counter. I hate going to that Costco because of how disrespectful they were. Hopefully, the management system will consider this message and send words to their employees (Costco in Laval, Quebec) to give a better service next time.

Most times, most of your people are present. That's because you have enough workers. They moved a great guy, this one is good. I just know not to go to the store for hours. I belong so it's about time I got something however as of 1/1 I am being subjected to go to Walgreens or I won't get the lowest price.

They have lousy service, lousy attitude, lousy Parking. Pharmacy Manager just doesn't care... Will never deal with them again. You get what you pay for because their prescription fee is lower than anyone else in Vancouver. But for a few bucks more Safeway actually CARES!!!!

They are prompt and they answer questions about drug interaction. The line is always short and filling a prescription takes less than an hour. Do not need to be a member and department at the top of the store.

During the Christmas season, my wife and I were food shopping at our local Costco Warehouse. While wandering the aisles, my wife happened upon this great stainless steel workbench, which would have provided just what we needed for improving our kitchen work/storage space problems. Being it was Christmas, and we're seniors, we were desperately short on funds. We didn't have enough cash to spare for an unanticipated extra $299.00 expense. I convinced my wife, that we should wait. Silly me. I figured it was Christmas, and who would be buying that many expensive stainless steel work benches? I should have known better. When we returned in January, ready to buy, we were informed that the store was not only sold out of their work bench supply, there would never be any more such work benches offered, and our ONLY alternative would be for us to attempt to order the item directly from the Costco website.

My concern is not so much the pharmacy, but the drug companies which raise the price to consumers every day. A drug used in our family has gone up 80%. There needs to be a price freeze and the government should do something worthwhile for a change. For example, to investigate who is receiving all the money for these drugs especially if they are off patent.

Costco is by far the best priced pharmacy. However, I made the mistake of having my generic blood pressure medicine, **, filled at Walgreens. I had not met my deductible, so I had to pay out of pocket. Walgreens' price was $235.00 but with Costco, for the same exact medicine for 90 days was only $22.19!!! I wish everyone knew about the price differences that pharmacies charge.

The pharmacy staff is knowledgeable, helpful and friendly. If someone can't help you they find someone that can. I get what I need in a timely manner and they remember my name. They have good products and great prices. I like Costco but I don't like the hours.

Very disappointed with my Costco eyeglasses; bought my glasses early last year. After less than 4 months, they were scratched so badly they bothered me and still do. Talked to more than one Costco representative: same old story - "we don't warranty against scratches." Really? Didn't I pay for that? The only reason I went to Costco was the highest rating a while ago. Live and Learn, I guess. Can't trust either. I've had other glasses for 4 years that don't have as many scratches as my Costco pair after 4 months. Every time I place them down and pick them up, they seem to have more scratches.

Costco pharmacy clerks and pharmacist are actual professionals who are customer-service oriented. They will assist in finding the best drugs to take at the least dollar amount. Also, their prices are a full 78% less for the exact same Rx, than Walmart. All that polite service in a CLEAN, well run store.

I tried to shop for shredded mozzarella cheese on their website (so I can price it) and I can't find it - or any shredded cheese on their website for that matter, despite the fact that the store carries lots of different kinds of shredded cheese. I decided to look for a few other common items, and can't find those either on the Costco website. Costco's brick and mortar walk in store is probably 5/8ths food. The website carries only a tiny fraction of the selection in the store. Please make your website have a common feature for a retail/wholesale store: let the Costco website reflect what you carry in your store with prices. Additionally, when I log in, I should be able to select and save the store that I shop or the one that I choose and should be able to see their normal inventory. Your website is absolutely horrible as is, please fix it. Thank you.

They are always pleasant, and make extra effort to help and explain medicines if needed accurate in filling your request. I have complete trust in their work. They are timeless in filling a request and the prescription would be ready on stated schedule.

Excellent value for the price of my contact lenses! Excellent quality... same as what I get from the eye doctor. Costco has a good selection. Because I use disposable lenses they are not in stock and have to be ordered. If you use regular lenses that Costco keeps in stock you should be able to receive same day service. Even though I have to make a second trip, the savings is worth it!

My face is small for a grown woman and this fact narrowed my choices. I only found two frames that would actually work for me. But, thankfully I liked these frames quite a bit and purchased a pair of the Bebe Brand frames, and received the glasses in-store. They have high value for the price and excellent quality.

Vision is great and glasses do not come unscrewed. Received them in store and on time. Optician was very helpful in selecting a becoming style. Best price and service unless you want a gigantic selection with gigantic prices. Lady was direct when she said you only pay for designer name not better quality.

Beware. Costco is not good in service for or any control on their partners (like Ameriprise insurance or any) services. We blindly go with Costco's partner product as we trust to Costco and we think Costco will cover us if there is any problem. But it is wrong. Ameriprise insurance suddenly increased my home and auto insurance (doubled). I have no claim till date, credit score is high & good history, no ticket. I was surprised. Talked to Ameriprise and Costco client support. No use. It seems Costco people were on Ameriprise side. They told me my cost went up because of Washington new insurance laws. It doesn't make sense. I checked online and there is no new insurance law.

The whole experience was very nice. There was no pressure to choose any type and there were many styles, options to choose from. I found what I wanted quickly. Was notified when my glasses arrived, fitted quickly. No fuss. Great value and great warranty as well. I got the lens protection they suggested. It started to peel a bit after the year was up but they sent the glasses back to be redone anyway. We were very pleased and would go there again.

Wish I could do 1/4-1/2 rating. What a disappointment. Costco has gone so far downhill! Costco has become so Cheap/greedy that they made a mistake and Partnered up with Citibank. Citibank gives you the runaround on everything!!! They don't know their own products, guidelines, can't answer questions other than tell go online (NO CUSTOMER SERVICE). Hang up on you when asking questions and if lucky enough to ask then it’s only Misguided information and if they bother listening... Tried buy a car through Costco and Wow I would have been Taken. AAA came through!!! Tried to do a refinance through Costco and they wanted to screw me - Got a GREAT Deal through the Credit Union.

They take the time to make sure the glasses fit & tell you to come back if you have any problems & they will take care of you or order new glasses if you have a problem. They want to make sure you're happy with them. The value for the price of the glasses is very good compared to Dr. office, BJs, Walmart. I have never had a problem with any glasses order thru Costco. I would go back every week or see new frames that came in until I found one I liked. Glasses usually arrive within one week at store from date ordered & you receive a call that they are in & ready for pick-up.

Their overall selection is about average for a large company. I got glasses in store and it's a one stop shopping. Any adjustment ever needed can be done when I go shopping for other things. I'm very happy with my purchase of two glasses sun and regular both bifocal. The value for the price of the glasses is as good as it gets and the quality is very good.

I have been purchasing eye glasses from Costco for years. Service is very good. I wear progressive lenses with a tri-focal prescription. The lenses have always been perfectly proportioned so that I can see distance, work on a computer and look down to read books / files without any issue. I pick up my glasses in the store and it usually takes about a week for them to be ready after I order which I consider excellent. My complaint is regarding the anti glare coating which is apparently mandatory. Although I use the glasses wipes sold by Costco and nothing else to clean my glasses, the coating peels. This is a distraction and looks awful. I questioned this and was told there was no guarantee as they cannot confirm how I clean the glasses. I understand this but not why there is not an option to refuse the coating. It also seems that the selection of styles used to be more varied than it is now.

The value for the price of glasses is higher than I expected. I purchased in store and the overall selection is average. The frame is not satisfactory but the lens are good. I am encouraged to go back and request for adjustment. I expected as member to pay less than the regular demarcate price.

Prices very reasonable, with a very good return policy. Also you can believe what the package tells you, as they I am assured investigate it, before putting it on their shelves, example: Wild Salmon from Alaska.

Costco.com online SUCKS!!! I placed a $300 order and, as I expected, the funds were put on hold on my checking account. HOWEVER, what I did not expect was ANOTHER hold put on my account the next day when the items shift for another $250.00!!! This overdrew my account. Customer service was useless. They explained to me that that is their policy and that the additional charge will drop off my account next week. WAY TOO LATE FOR THE OVERDRAFTED CHECKING ACCOUNT. I will NEVER order from costco.com online again. From now on its Amazon all the way!

Frames have held up exceptionally well. Transition lenses prices were very reasonable and up to standards. Bought in the discontinued frame price so a little less, but great quality and better than most.

I have been a Costco Member since 2003, and have recommended the store over similar options since then. The quality of the products is much better, and I have always been happy with the service. Recently the store changed its accepted credit card to Visa. First - I thought Visa is only debit and gift card now! Aside from this, I refuse to change credit cards to accommodate one store. We have another card which they used to accept, and only have a Visa debit, which is not ideal for a store that usually my checkout is upwards of $200. So today, rather than $200, I spent $28. If Costco wants higher sales, they need to add another major credit card. They lost $170 today; multiplied by thousands this could equal stores closing or worse.

I never comparison shop anymore and I always go straight to Costco. The associates are trained in how to fit properly. They have a selection of glasses from high end to lower but not cheap. They have good quality frame choices for much better price than optical offices. My glasses are great and I've no complaints with frames or lenses. Delivery/shipping usually takes less than a week.

I feel that the prices on the food and beverage field are not only less competitive than before but frequently more expensive than some other discounter especially Aldi, or Smart and Final. I can wait until Lidl come in 2018. At the same time the amount to be bought in one package is getting bigger and bigger. Companies such as Aldi, Smart and Final (CA) have no membership due. IT comes to a point that I reduced my purchases by 70% and intend to just forget about Costco. The advertisement from Costco are deceptive.

I ordered my eyeglasses at my local Costco Warehouse. They have somewhat extensive selection of glasses. The people are very knowledgeable and friendly. The eyeglasses were made per my prescription on a very timely basis. I received eyeglasses in store after one week. The glasses have very good quality and excellent value for the price.

There are certain brands like silhouettes that Costco don't carry. They may not have the greatest selection but they have a decent selection and their pricing is much better than lens crafters and many independents. They also do not nickel and dime you to death. Superior value, timely delivery and great bang for the buck.

Value for the price is excellent, much better than others. Picked up in store and ready in less than one week. Very happy with service, quality, price, popular lens options, recommend highly. Frame selection is limited, but my husband DID find the specific one he wanted and we will definitely return for another pair.

Costco's selection of glasses meet my requirements. I purchased 2 pair of no line bifocal glasses with titanium frames and I received the glasses in store. Had no problems wearing them from the moment I put them on though I have experienced problems wearing new no line bifocals in the past. I was concerned about this purchase but the lenses are great and the frames are very good.

I always buy the $50.00 bon bons firstly because they have not got the imported cheap crap inside. To my very great disgust this year I bought 2 packets as I was expecting 20 guests, and I had 5 very upset guests with nothing but a paper hat inside. How do you repair a spoiled Christmas tradition?

Nobody is better than Costco. Their staff are great, the choice is almost great, quality and price are excellent. Costco employees are happy people and I like that. I found what I wanted and the value for the price of my glasses is excellent. I collected the glasses in store.

I love Costco for many reasons. The prices are terrific, the quality is very good, there are many seasonal items, and I always find something that I want to buy that I didn't expect to see there. If I should buy something that I later decide that I want to return, Costco will give me a full refund even if I have had it for a few years and I can't find the receipt! Whenever I need anything I always check at Costco first. The price of my Executive Membership pays for itself almost immediately with savings over the normal retail of the items that I buy there, and at the end of each year of my Executive Membership Costco rewards me with a rebate based on a percentage of what I spent during the previous year, which has always exceeded the $110 annual price for their Executive Membership fee.

I got my glasses in-store in less than a week. I had plenty to choose from. Also, the doctor was excellent. The people in the eye center were very helpful with recommendations for different pairs to try.

I bought a LG 6.3CuFt Slide-in GAS Range with ProBake Convection for $1,494.49 online. I need someone to install this range because it's a Gas device. Costco advertised that will deliver and install with a "While Glove" service; therefore I bought it. The delivery vendor told me that he does not have the extension/coupling to connect the range to the gas connector from the house. I told me to go to Home Depot to get the extension/coupling and call Costco back to schedule time for him to come back to install. I do not know what he's talking about. Go to Home Depot to get WHAT?? I told him that I don't know and need someone to install for me. He insisted that nothing he could do; and left. I then called my contractor to install the range. Cost me $150 but it's worthy. I have been with Costco for over 10 years and very disappointed with the experience. First and last Online order for me.

When the manager put a Flat Bed Cart on my foot and I was screaming at her she pulled it off and I was passing out. She didn't call EMS or anyone to care for me. Are they taught to not help the injured person? They deleted the surveillance video and Zoey **, Jill ** and Cashier Lena lied in deposition. The cashier Lena talked to the police on January 15 and said it happened and they were having meeting to cover it up. In Deposition she said Costco came to her house and she cried! I was talking to the Manager at the Quincy Costco whom worked with this Ladies at the Arvada Store where I was injured. She said they must have threatened Lena. Is this what this store is about? Lying! Deleting the evidence! I've called and tried to talk to CEO Craig Jelinek and they won't put me through to him.

They have poor selection of frames but I have returned over the years for new glasses. Received glasses in store and the value and quality is excellent. I have had my glasses repaired at other Costco stores while on vacation at no cost. I will return for my next pair.

Costco: excellent prices for large quantity amounts of high quality food items such as meats and seafood, vegetables, fruits, eggs, canned items, dairy, bread, rice, beans, nuts, and lots of other items for large family living or those who want to shop twice a month instead of daily or weekly.

I had the worst experience. Placed an order for a TV that was on sale for black Friday. After a few weeks nothing was going on with my order so I called customer service. Apparently my order was going to be on back order for 2 to 3 weeks and the rep said it's a good thing I called since my order wasn't going to go anywhere as they needed a physical address and no one was going to call me to inform me of this. After another week, I find my order canceled. Had to call customer service again, and replace my order, which means this will be another 2 to 3 weeks from this time.

My mom purchased this stroller for my baby and in less than 3 uses the wheels started squeaking and I literally cannot turn the stroller without having to carry half of the stroller. I'm over this brand. It was a complete waste of money and I wish I could get a refund.

My mom recently purchased a $1000 fridge from costco.com, and the delivery service provided by Costco mistreated our floor and left us with $6000 worth of damages to our floor. The same fridge was available at my local Lowe's, but I decided or order from Costco.com. This was our biggest mistake trusting Costco would be a stand up company. After purchasing it in August, we did not receive the fridge until November. This is all fine. What is truly upsetting is that the delivery service Costco subcontracted out is a scam - they used a company called XPO Logistics who then subcontracted out to Razaat Transportations LLC. What Costco calls "White Glove Service" in reality is two guys dragging the fridge into our kitchen with their bare hands, no layering of protection on the floor, no use of any professional delivery tools, just dragging the fridge using their bare hands all over my hardwood floor.

Went to my local Costco today with my son who is home from college for the holidays. He and my wife have a membership (we transferred mine to my son when he went to college), but we found out today that using his membership I couldn't use my debit card to pay because he was the member, not me. Now, I could have paid with cash for him with no issues, but I couldn't pay with my debit card (same as cash?). We had to leave empty handed after waiting in a long line because we don't carry cash and we didn't load up his debit card because he is home. I'm sorry, but whatever excuse they have for that policy, it is a crappy one.

Today I returned a Christmas centerpiece that I bought recently. I felt that it wilted quicker than it should have. As always, I was greeted with a smile and no problem attitude by the service person at the front counter. I was refunded my money (I went and bought another one). I shop at Costco all the time and it's always a good experience. Staff there are always friendly and quick to help!

Horrible customer service. Managers and employees at the Returns desk treats you like a criminal when you want to return an item. If you want to be humiliated, disrespected and treated like a criminal go to Costco in Lancaster, CA. PLEASE AVOID COSTCO if you can. I am not sure who is doing the hiring, but they are hiring HORRIBLE EMPLOYEES. Costco's employees are truly a JOKE! BE CAREFUL.

I visit Costco Issaquah about once monthly (these days) and have been visiting for eighteen years. My purchases these days are largely meds (about $2000 a year). My wife and I purchase some additional items. For the last nine months, I've had a handicapped tag that I hang on my rear view mirror when I'm using a handicapped parking slot. No matter what day of the week or time of the day I visit, handicapped parking at Costco Issaquah is essentially never available. I visited today (Wed 14 Dec 2 PM) and the spaces were full. I walked further from my car to the entrance then I walked from the entrance to the pharmacy counter... and entrance-to-pharmacy-counter is a 7 minute walk at my pace these days.

I purchased the Whirlpool 5.3CuFt Cabrio® High-Efficiency Washer with Precision Dispense 8.8CuFt Cabrio® GAS Dryer with Quad Baffles in White | WTW8000DW, WGD8000DW in July 2016 on sale at Costco online. It worked ok but started to noticed white residue on my dark loads. At first I thought there was soap residue in the drum so I cleaned the drum and also used the clean cycle for the washer. I still saw white residue on my dark loads. I decided to handwash or rewash the clothes. I called Whirlpool and they told me use less detergent or spin on max or don't overload. That didn't help so I called Costco concierge and they were no help either. I was stuck in the middle and started to tell my problem to at least a dozen different people. I was frustrated and exhausted. I wasted a lot of time on the phone and doing the same load of laundry to resolve this problem.

I ordered online over 6 times, same shipping address. Paid express, got order confirmation, funds were taken out of my credit card. But I called, asking where my express order is, and the order was blocked. Their system showed my address a commercial freight forwarding address??? They have my credit card on file, got their money, but never bother to look into my account history or communicating with me. After a total of 1 hr and 45 minutes on the phone with customer service, nothing they could do. After 30 min, "Oh you are right, we shipped to that home before." No apology, no service, no accountability, no extra service or expedited service. Nothing. Just attitude from the Supervisor Cindy. If there is a question email, communicate, but don't take the money and sit on the order. Very very unhappy about Costco today.

I've made many complaints to no avail. The Costco gas hut is never open at 6:00 AM like the signs state. The person working there is never on time. I've been a Costco Executive member for 13/14 years and I'm so frustrated with how unprofessional Costco is. If their hours of operation are posted 6AM - 6PM, then someone should be there ready for operation at those time. Why am I paying to be a member if their workers can't be on time? If I have that kind of work ethic, I'd not have a job! Get someone in the gas hut, ready for operation at 6AM, so of have to get to work on time!

I have been a continuous member of Costco for 29 years. Started in Kirkland, Wa in 1987. I love Costco. From great quality of goods, great, inexpensive snack bar, good service, the list goes on and on. Have moved several times during the years and the stores are all consistent. In Iowa now and love the Coralville store. The indoor parking garage terrific in our A to Z weather.

Bought TV via Costco online w/ free delivery option. Was shocked to hear via recording (NO live person) that I had to reserve 8a.m. to 8p.m. for delivery. Even Comcast (who everyone loves to hate), doesn't have a 12 HOUR service window. Hard to believe Costco couldn't use a 3rd party delivery service that had its act together.

Recently I got the Nov 11 2016 Costco Shopper and was interested on 2 65" TVs, the nearest Costco from where I live is a 2 hr ride so when I noticed that the tvs did not have a model number I decided to call because of the distance and the thousands of dollars I was going to spend. To my surprise I made more than 10 calls and called all the 4 Costcos in Puerto Rico and guess what?... I am still waiting for anyone of those employees to pick up the phone... I'm pretty sure these people get well paid and I don't understand for what if they don't even know how to answer a phone. Their service is very very poor and all I can think is that they're trying to fool the customers and make them visit the stores with their lack of info and bad customer service. Forgot to say I saved all calls for evidence if someone in Costco cares...

I purchased prime rib, and filet mignon many times at Costco and they were great, tender and tasty. Last year I bought ten skirt steak and it was shoe leather. So today November 18, 2016 I bought skirt steak again, thinking ok, maybe last time was a fluke. It's in the pail. Shoe leather again! Disgusting and no flavor. I am going back tomorrow and I want my money back. So disappointed. I hope someone from Costco reads this, because I am a very good customer, and expect better from Costco. Anyone out there eating this, this not what skirt steak tastes like. It's garbage. Don't buy it ever. Sooo disappointed. What skirt steak tastes like.

The offer promises 9 free months of HBO Now with the purchase of more expensive Samsung televisions is fictional and deceitful. The promo card included with those televisions provides a Samsung promo link that does not work. Even after registering the tv, the link fails and states that the serial number is invalid. This happened both to myself and a family member who separately bought a similar tv. Multiple attempts to retry were futile. Calling Samsung customer service was met with over 30 minutes of wasted time with a barely English speaking resident of India, who had no idea what I was talking about. Same thing with the family member who also wasted nearly an hour and getting nowhere. I complained to Costco.com, who stated that the alternative is to return the $1800) set, but no help and zero interest in helping solve an issue in which Costco is facilitating bait and switch.

Recently I purchased the following: Frozen Onion Soup - Last year it was 12oz and this year it is 10oz and the same price. Marie Callender chicken pot pies - It was 12oz and now 10oz. In both cases I noticed the cooking time was less, so this led me to check the size. Of course the price did not change - same price for less. This seems to be deceptive trade practices and I would like to see a consumer law that merchants need to notify you of a change in the size.

At Costco today we were charged twice for a single item. A rug. When I told the man at the door he called a supervisor who we had to wait for and the only thing he could say was "Sorry about that." If I tried to walk out of the store with the 15.00 dollar rug without paying, do you think that a "sorry about that” would have been sufficient for them? After waiting another 15 min. for them to credit my account we finally left. I feel Costco should be more responsible for items checked out a double check or item count. I am very disappointed that I had to find this overcharge. I hope this is not something they do on a regular basis.

I recently changed tires for my Audi SUV at Costco Tire center in San Diego. After two months itself, I had a flat tire so I took my car back in for them to look. While taking off the tire and putting back in they put a scratch on my car's bumper. Since, it was early morning, so I didn't look but after going home I realized it. I went there in the evening and told them about the incident and filed a claim form. Claim manager called me and said that "you do not have any proof" and she will take their employee word over us. I am a Costco executive member from past 9 years and always had good things to say about them. I even encouraged multiple friends to buy their membership.

I am writing with respect to my experience today at Verne Roberts Location in Antioch California. I have shopped at several locations before but this location is a total different experience. I entered the Tire department to take advantage of the lifetime balance and rotation plan that I purchased in February 2015. The clerk advised that the service was no longer available as my membership expired. I explained that the clerk I spoke to at the point of purchase, advised that the service continues rather I reinstate my membership or not. Moreover, my Costco membership and lifetime Balance and rotation are 2 independent products that are not contingent on the other after purchase.

I got convince to purchase the expensive membership they have and I'm a regular buyer in Costco warehouse store in Norwalk. On Sunday October 30, 2016 between 4-5 pm while shopping in Costco our truck was stolen and where we had park there was another vehicle. We had park 48th next to the shopping carts. It was hardly any open parking space lots of people. I call for the Costco manager and tell her what had happen and she was sorry there's nothing I can do! I say there's cameras you can help me. She's trying to contact security by walkie-talkie and nowhere to be found and she says to me, "Sorry the cameras don't reach this part of the parking lot. Like I said, sorry there's nothing I can do. I can only take you inside so you can call the police." Omg! I say I buy your membership I park in Costco parking and spend so much money and not just me others and eat the food you sell and you can tell me my vehicle can't be safe!

I ordered a couch from Costco online Sept 4. The delivery date said 3-5 weeks and that the shipping company could call to set up a convenient time for the delivery. My credit card was charged in Sept. 8-weeks later and I still do NOT HAVE my couch. I have spent countless hours on the phone on hold with Costco online. I am told that the problem will be resolved and that I will receive a call or email and then nothing is done about it. My couch has been sitting at NLI Shipping for over two weeks now. Why Costco use such an inept shipping company is beyond me!! I have no idea where or how hey are to ring my couch THAT I HAVE PAID FOR, or what kind of condition it will be in when AND IF I ever receive it.

Brand new wood floors damaged by movers who delivered mattresses. Beware! After dealing with poor customer service from the original contractor and delivery company, after being given the run around for months, we contacted Costco.com. Their original response was they were not responsible, it was a vendor problem and Costco was not liable. We informed Costco that we needed a Costco membership to purchase the mattresses and we "paid" Costco. To add insult to injury, in our $9,000.00 order, we had to contact them several times about the refund for mattress we returned. We will never order from Costco.com again. We will use Amazon.com! It has been 5 months and we still have not been reimbursed for damages to our floors.

I purchased Kirkland salmon a Costco Brand. While chewing my salmon, I felt something crunchy in my food and thought that it was a bone. It was not until I chomped down on a hard object that it occurred to me that something was not right. I called the number on the can to let the provider know that there were foreign objects in their salmon but was told to bring it back to the store.

COSTCO Had an ad for 4 Michelin Defender Tires 90,000 mile warranty. The paperwork I received noted that they installed 4 Michelin Defender XT Tires and I paid for the Michelin Defender XT. On my 2010 Prius mileage dropped 7-8 mpg. I complained to Michelin and during the investigation I discovered they installed a 60,000 mile Michelin Tire. No help from the COSTCO Manager and no help from Michelin. Michelin has no responsibility for the tires COSTCO installs. COSTCO made their sale and they are done. How many other drivers have they ripped off. Stay away from the COSTCO in Greenville SC but I suspect it is being done everywhere. BEWARE.

Oct. 15, 2016 - I am writing this letter to express my severe disappointment with Costco’s Window vender, Graber and Home Remedies Interior Design companies. I called to have an estimate on wooden shutters for my new home. The consultant, Judi **, came to my house on Oct. 14, 2016 at 1:15 pm and left at approximately 2:00 pm. I consider this to be a very short visit for 346 square feet of real wood shutters to be discussed, selected and ordered. Especially considering the fact that two of the windows were sliding glass patio doors!

I bought Kirkland brand environmentally responsible ultra clean laundry detergent at Costco. After using for about a week, my husband started breaking out head to toe in quarter sized, itchy hives. This prompted us to get online and look up reviews. Well, it was obviously the new detergent. I immediately stopped using it BUT after several rewashings, the detergent is still in the clothes and a month later, he is still covered in hives because it will not wash out of clothing! Most other online reviewers had same experience. Average review said after spending hundreds at Dr., they found out it was detergent. Not to mention the soap residue ate the paint off the shelf I was storing it on!!!

In the past 2 months Costco has placed a $100 hold on funds for 5 full days, for $30-40 gasoline purchases when I have used my bank debit/visa card. On October 8th, I made a $336 purchase. There was an immediate $336 deduction from my bank account PLUS a $336 HOLD on my bank account. I contacted my bank and they said this was action on the part of Costco. When I contacted Costco they denied any involvement and referred me back to my bank. The bank again researched the issue and assured me that it was solely initiated by Costco.

The new CITI Visa is horrible! Customer service on the 1-855 is abysmal. I despise the website, statements can't be accessed online and it is difficult to navigate. Why did Costco make the choice to do this to their customers? AX was 100 percent over this! I have been evaluating how much do I even want to go to Costco if I have to deal with CITI to do it!

I joined Costco in August, and on one of my initial visits contracted with DirecTV for service. The service was installed 08/27 and in the 5 subsequent weeks we have experienced numerous system failures, hours on the phone with DirecTV customer service, 3 additional technician repair appointments, new equipment (with an attempt to bill me for shipping), and finally my canceling the service. Then DirecTV wanted to charge cancellation fees. NO! DirecTV waived the fees. Costco should not represent such a shoddy service, and being new to Costco it makes me suspicious of their other products and services.

I love Costco. I enjoy much of the product offerings. I hate this new Citi card. The customer service is offensive, the web interface is an abysmal failure and charging customers for their errors is downright criminal. I am seriously considering bailing on Costco as if I have to deal with the inept people at Citi one more time, I might just cry!

Today at Costco we browsed for a bit (I just happened to tag along with the folks) and it seemed like the place was busy as always. I'm surprised that so many people think this place is that great; in fact, Costco seems like hype. You don't always save money by shopping at the place; a lot of their canned goods are only marginally cheaper than what you find at grocery stores (like paying $0.60 vs. $0.65 or so at the grocery) and some things were actually more expensive (some of the sauces were pricier, for example).

I have bought your razors for years and feel that the razor heads should also be sold at the Costco stores. PS... This is important to me as I search for places that sell them and it is not convenient. I don't like to return things but if I cannot get replacement heads for it, I may be forced to return the product.

American Express was a very simple card and I enjoyed the balance of customer service and benefits. Since switching to Visa, I have become increasingly frustrated with both Visa and Costco for forcing this change and the poor customer service that goes with it. I have attempted to set up auto pay each month since getting the card. Auto pay was NEVER an issue with Amex. I get disconnected multiple times during each call, and when reaching a customer service representative they are unable to help. My wife and I each have a card, and when setting up the account with my user ID, I cannot set up auto pay. It would have been great to have been told this the first call. This second call, I need to have my wife now set up a separate user ID, and set up auto pay. Why the hoops. I just want to avoid fees, pay as I go in full, and be a great Costco member. I am considering the switch to Sam's Club out of principle. Great job VISA!

I've been shopping at Costco for over 10 years now. I've always had a pleasant experience and have enjoyed shopping here. I've actually never written a company review before, but my experience today motivated me to write one. Upon checkout I was told that there were no boxes left by both the cashier and the bagger. I was surprised by this since other customers around me were getting their groceries packed into boxes. After I paid and all my groceries were skewed in my cart I went to the box area by the bathrooms to pick up a box and went back to box my groceries. I even told the guy who put my groceries in my cart that there were more boxes and all he said was 'ok' with his head down.

I stepped into Costco at Lafayette location. A ** employee with dark, short hair asked for my card and demanded I go to the membership counter. I went through the process of obtaining a membership. I stepped into Costco at Lafayette location a second time without my card. Again, the same lady asked me if I had a membership. I said, "Yes, but I don't have the card." She demanded I step at my left and go to the desk for a membership with a smirk on her face as if she thought I was lying.

I placed a tire order on Costco.com on 8/16/2016, the website said that the order couldn't be completed and to try again later. On 8/17/2016 I placed another order for tires, believing that the first order was never completed. Within 5 minutes of completing the second order, I received an email confirmation for 2 orders. I called Costco.com. They said both sets of tires were en route to my local Costco and it would be taken care of at the warehouse. I received a refund for one set of tires at the warehouse. Costco is claiming that I received 2 refunds, and according to my bank statements that never happened, I received one. Costco.com went into my account and stole 498.36. They are trying to force me to pay for a product I never received. Yesterday they realized their error and refunded me the money. Today they took it again. I have been a Costco shopper for more than 10 years. I may never go back again.

On two occasions we had to return spoiled meat that we purchased. Got a refund with no issues. However there was no ownership for the issues and we never spoke to anyone past a cashier. We even heard that since no one else returned anything it must not be a wide spread problem. Bad meat smells.

Why are you cutting the cap off the prime grade ribeye steak? This is so disappointing as now we shop elsewhere for a prime ribeye. Asked butcher and he says it was a corporate decision. Please give reason as price is very high anyway.

Visited for 1st time since husband purchase executive membership. I bought a slice of pizza & a drink. I was finishing my pizza & notice something hanging and connected to other piece of pizza. To my surprise, it was a long strand of hair, cooked within the pizza. I have been nauseous ever since. I tried to make food come up or go down. Supervisor was helpful, as well as food service staff upfront: they apologize & gave me my 2.59 back & took the stand of hair. 2 employees in the back preparing/cooking were wearing hats but no nets. One said the hair looks blonde, the hair was streaked. Do I care who had blonde, brunette etc hair? Bad taste in my mouth???

My Samsung TV went out last week and it is still on warranty only bought 1 year and half ago and already went bad wondering about the quality of the TV. So I called Costco Concierge service, went thru all the diagnostic/troubleshooting, they said that some technician need determine the issue. After googling apparently this model of Samsung has lot issue with T-CON board where the image is not displaying but the sound is working. They told me that they would call me back waited for 2 days no answer.

We bought Elliptical in Costo. It is having defect and we want to return it back. Yes it is 4 years old. But when we consulted the customer services, they said they can take it back even if we do not have manual or cardboard box etc. He said "Please bring it in your vehicle and our people will take it." We disassembled Elliptical and brought it next day. The other manager saw it and refused to accept it as a Return. He is asking talk to manufacturer and work on warranty etc. I thought they are accepting it unconditionally, but they are putting questions & objections once we are about to return. If only we know it earlier or informed earlier we could have schedule to deliver to Donation organization. In the last movement he gave only choice is to trash it by them or return it. We were very upset the way the management works. We were customers from past 20 years. Never faced issue like this earlier.

We have had an executive membership since 2004. Just recently I paid attention and realized that we are eligible for the 2% annual refund. I spoke with a rep at a Costco store and she retrieved information that we never redeemed six (6) checks that had been apparently sent to us via mail. Never seen anything from Costco resembling refund check. Anyways, she informed me that we would be receiving an email "from corporate" as a "heads-up" (heads-up to what??) and then it would take another several weeks to get the checks.

I opened a package of the steak strips and took a bite of one, as I chewed I started smelling and tasting something nasty... I spat it out and opened the bag and took a smell. It was rotten. I called Costco to report. I spoke with David who advised me that I would need to be in touch with the vendor who sold me the product for a refund. I asked if he wanted any information from the package so there would be a record. He didn't seem to think it was necessary, but when I insisted he transferred me to customer service. There Stacy took my complaint and some of the numbers from the barcode area and the expiration date. She failed to ask my name. Neither of the employees seemed to be aware of the product liability problems that Costco has had in the past nor were they very interested in making sure that a product was safe for use. I will not buy the Kirkland brand again.

I purchased an item from Costco.com. The next day when I went to look up the status of my order I noticed that it stated it was cancelled. I did not understand why. I was very upset that I did not even receive an email. So I contacted Costco.com customer service. I spoke to a girl who honestly was very uneducated. She stated that my order was cancelled because I purchased the item with my Canadian VISA and the system did not recognize it. I told her that VISA is recognized all around the world. She couldn't answer any of my questions. I repeatedly asked her that I would like to speak to a manager but she didn't want to transfer me to a manager.

This afternoon I went to the Costco Tire Center to have my vehicle tires changed. While I was waiting, I went to the food court outside to order a latte freeze. But I've found one fat Mexican-looking cashier who totally is not trained for Costco. First she had me wait by taking care of other line customers first and then she almost threw the changes (dimes and pennies) into out of my hands and they fall into the ground. I had to pick them up in front of the long line, which had me feel very shameful and depressed. I'm 100% very sure it's not a mistake. To me, this Mexican girl is racially biased against especially Asian male.

"Thank you for contacting Costco.com. It is our mission to continually provide our members with quality goods and services at low warehouse prices. As a wholesale company already offering competitive prices at the point of purchase, Costco does not price match with other retailers. We apologize for any inconvenience this may cause you. Thank you, Becky **."

OMG. Went there Saturday August 14th. TERRIBLE. They had no more boxes to carry out your things to your vehicle. Pretty soon I think stores in general will get rid of those big huge carriages as well. My friend a couple of months ago was very pregnant had nausea and really had to go to the washroom but had no time to get there. So she saw a really big garbage container and she did it in there. No staff was around to help her or even give her maybe a paper towel. No one! So sad to see that in a couple of years Customer Service will disappear. Costco is making a lot of money obviously. The whole staff is at/near the cash. It would be common courtesy to have more staff on the floor and some empty boxes.

After having my first child I decided that it may be a good idea to sign up for a membership at Costco but now I hate that I even tried. Upon arriving at the store located in Smithtown, NY I was rudely yelled at to step back and show my card which I was at the time unaware that I needed. Then I explained that I am a potential customer looking to inquire about membership and to tour the store. So they send me out the entrance and threw gates only to wait on a long membership line. As I'm standing there I noticed the long line that I was directed to says returns and the other two say memberships. So me, my husband, and my 23 month old child go ahead on to the membership line only to be yelled at again and told that "It's one line only and what do we need anyway!?" So I explained that we simply just want to have a tour of the store so we can proceed and sign up for membership.

First month statement Citi charged $1.57 invalid, as I have always paid Amex and Citi total amount in full and on time. After spending 25 minutes on the phone, I was informed that the charge will be reversed on next month statement. And it was. Received new statement today showing the credit of $1.57 and a new charge for $5.66 interest. Called again and was informed that this will be reversed next month, however I needed to pay the total amount including the interest for this billing period. I requested this charge be taken off my bill as it was invalid and CS informed me that this could not be done due to company policy. I assumed that the customer is always right, so far not the case with Citibank card!!

Aug 12, 2016 I received a bill from Citi for a family member that does not reside at our resident and did not open their account with our billing address. I called the family member to let them know I received their bill. I was asked to open it and look at it as the family member was perplexed as to why we received their bill. Imagine our surprise that the bill was due July 27th but did not arrive till Aug 12th. This family member has been trying to get their bills from Citi since Citi took over and has been having problems doing so. I called Citi and they told me American Express gave them the information they were using. Strange as this family member opened their account in another city and had been getting their bills from AE all along and now Citi claims AE gave them the info they are using.

I am a Costco Gold Member. I am always asked for my card whenever I enter a Costco location in the Easton Mall, Columbus, Ohio. That is just fine with me as Costco has a right to do that in line with its Membership rules. What is not right is that they let five or six people go without asking for their cards and then pull me up for the card every time I visit this location for the past two years. That is called discrimination! If they want people to show them the card then they should ask everyone not just the ones whom they like!

A Cuisinart Griddle Gourmet unit was as a gift for me on 1-8-2016. Upon opening the fully intact boxing mid-April I found the unit totally unusable, back leg missing and the handle only attached on one side. Upon further investigation with Cuisinart customer service (I am not a Costco member) I learned the unit number had been manufacture in 2013 for a membership store and had a Cuisinart backed sell by date of July 2015. Costco sold this unit 6 months after the sell by date and apparently purchased an inferior quality product from Cuisinart. I had no sales receipt so basically was told I was "SOL".

You opened the new store in Columbia and other stores in Columbia charge 7% tax and no tax on food. But Costco charges 8% and 2% on food. Being a member we shall not be benefited and feel cheated.

I just like to say that each day I learned the staffs at Costco locate at 10401 Research Blvd. Austin, TX 78759-5712 are RUDE & UNPROFESSIONAL. Maybe because they are making good sale (I just don't know). But, it cannot be an excuse. I just like to make my point and share online. But definitely taking my business to elsewhere I can be appreciate and enjoy my shopping there.

Customer service in Puyallup, WA Costco very bad. I was there on Sat 5:35 pm on Aug 6, 2016 the girl standing on entrance very, very rude. She don't deserve customer service job. I don't like to go this store again.

This is to describe an experience that I had with COSTCO, venture drive, Pleasant Hill Duluth, GA. Today I, my mom and 2.5 year old daughter went to COSTCO, with my husband's COSTCO membership card (I am not included as an account holder). A person at the entrance checked my card and let all of us in. We shopped for 2 hours on an extremely busy and hot Saturday morning, waited in the queue for our turn to pay, the cashier tells me that I cannot buy those items because I am not a member (until that moment I was completely unaware that I couldn't shop, because I have shopped at the same COSTO and used my husband's card).

This is the weirdest thing to me. Citi and Costco had ample time to do this right and completely failed. I wanted to pay my account with Amex and found out they closed it. The letters they send did for sure not reach me. Is now August, still don't have a card, sent message, chatted, called... I will never use this card in my life, I have better Visa cards that can be used. That is the only reason I still buy at Costco.

Don't order anything online. I placed an order back in June (it is now August). It has still not shipped. Every week I phone to see why and they tell me the vendor has it and it's shipping tomorrow. I will receive a confirmation email in 24 hours. Well nothing happens. A week later I phone back and am told the same thing, a week later... This is still ongoing. I wish I had never placed the order in the first place. Imagine living with no furniture for 3 months... I will NEVER use Costco online again!!!

I got a laptop from Costco in Nov 2015, in 6 months the laptop died down and as advised by COSTCO team I sent it to HP Service center for repair. HP checked and said that the laptop died down due to water damage in motherboard and it's not covered under warranty. I used the laptop till previous day night when it was working fine and first thing in the morning when I tried to switch it on the laptop was dead. There is no way water spilled into my laptop, it's not my fault and I am sure it's a faulty laptop but I am penalised since there is no way I could prove it to COSTCO or HP team.

I am an optometrist in the state of Houston, Texas. I have been practicing since 2002 and have my own practice but don't have an optical lab in my practice. So I decided to have my daughter's prescription filled at the Costco on Gessner Rd in Houston, Texas store #675. I prescribed my daughter the eyeglasses prescription myself. I am very particular about my daughter's prescription because she had 3 strabismus surgeries (misalignment surgery of the eyes) and she is only 4 years old! I am also very aware of the tolerance table ANSI Z80.1. For those who doesn't know what the ANSI table is, it is a table to see if your eyeglasses are done correctly and within tolerance limit that the prescription was written by your eye doctor.

Both Costco and Citi group **. We knew already Citi ** when it comes to customer service but never expected Costco to be this bad. Without our knowledge they stated that our membership is closed but we are able to use the card to enter Costco and make purchases. Citi is saying we called and complained for lost card and closed the AMex account though we used AMex for Costco purchase till last week of AMex availability for Costco purchases. Now Citi moved the balance to Citi card without issuing anywhere card saying we closed. We never closed the account. This raise serious concern on data compromise. How would I pay online without having an account/card. The representatives in Citi are idiots and do not understand basic knowledge. Very very very pathetic.

Yesterday 07/29/2016 I shopped at Costco in Warrenton, Oregon. I had 6 items which I placed on the conveyor for checkout. I paid and attempted to leave. At the exit I was told I had 1 unpaid item. Let's remember how things work at Costco. Costco controls your coming and going. Costco separates you from your cart until you pay. A Costco employee put an item in my cart without scanning it. This could be a mistake but I doubt it. As I was instructed I did my PERP walk back to counter 1 while an overhead public service announcement was made that I was to be met at checkout 1 with unscanned items.

Costco is the worst! You make us switch from Amex to Visa, and then make it impossible to link accounts to existing Citi accounts for AutoPay! I've spent over 90 minutes trying to get this resolved and am now on hold after getting misinformation from live chat representatives. Still not resolved! Possible discrimination? Ready to cancel Costco and other Citi accounts.

I am a very familiar face in Costco... I like to sample, shop and greet over the past 15 years since living in Sacramento. Today I spot a recliner that had an electric leg. I liked the ease and the cushion was very comfortable. When I decided to just enjoy the moment, I dozed off... I knew I would as many other customers I observed had found something comfortable to rest on. I was awoken by a quick speaking Costco girl. Her fast liner went like this... "maam are you alright? Someone was concerned if you were ok?" I said I am fine. "This chair is so comfortable." And then she ran off. I knew who played me because I refused to buy the vendor's internet packet. And the soft recliner with me on it was right smack dabbed in his view.

I have not shopped at COSTCO since June 20, the last day they accepted AmEx cards. I just read reviews about the terrible mix-up with their new Citi Visa and will probably be canceling my Costco membership when it comes due. How arrogant of Costco to feel that they can dictate which card and only which card their members can use. Hopefully, more members will complain and stop shopping at Costco until they change their policy and once again accept AmEx. MONEY TALKS! And there are many alternate places to shop and get good prices, i.e., Walmart. PLUS, I used to purchase a lot of my clothing at Costco, but the quality has become so poor that they should be embarrassed! I shall be using a "wait and see" attitude concerning AmEx and Costco!

I love Costco, except for the fact they sell faulty Samsung tvs. Samsung's 2012 recall only covered selected model numbers, thousands of people are complaining with Consumer Affairs with no resolution! Beware, your Samsung tv will start clicking and fail to turn on. I don't understand why Costco would continue to sell Samsung!? I bought a 60 inch and spent a lot of money and I expected my tv to last longer than 4 years.

We have been a member of Costco since 2008 and have always used our American Express credit card. Knowing Costco changed over to Visa we figured there were items that Costco had always provided us that we would continue to purchase... and no more... and that includes gasoline. I went online to order my new Costco Anywhere Visa card and it was approved and am now waiting for the card to arrive. I received an email saying there were transactions on this new card (which we have not received) that may have not been approved.

I always shop at Costco in Springfield, VA because it's closer to my job and I like how friendly the cashiers are but I don't know what's wrong with the customer service people. Seriously they are soo rude and whenever you need to ask something they just ignore you or give you a short answer that doesn't really help. The only nice person is the middle eastern guy. I wish I knew his name.