Costco Pharmacy Reviews

No physical damage yet, unless they have to install in the rain and put our furniture outside during installation. Point being and message to other consumers: I would never use any of Costco's services again. Not only are they obviously unreliable but they offer no customer service representation whatsoever.

My son's car may be a total loss. He could have been killed or injured in the fire that was a direct result of replacing a simple fuse. The car was purchased last year for $3,500, and we have restored it to the value of $6,500.

I will cancel my membership forever, and tell other people not to shop in this store.

After several minutes, a manager comes by. Now we have 3 employees standing around doing nothing, when all they had to do was get another bottle, and I would be on my merry way. Not good enough for the cattle-drivers - the manager rudely voided my sale and took the next customer. Yep, must keep the herd moving at all costs even if we lose one cow. So rather than spend 60 seconds to correct the problem, they chose to spend 15 minutes re-stocking my groceries and anger a customer. Nice.

Wasted an hour of my time.

They bring a floor jack out and attach the tire, bring it back to garage. By this time the shop manager, assistant general manager and general manager were involved. They checked the tire, bolts, rotors, etc. took pictures and sent me on my way. They didn't offer advice, like call your insurance, bring it back to the dealer or offer to pay for any damage caused--nothing of the sort. Luckily, this happened only a few yards from the Costco shop. What if the tire were to fall off on the freeway and put others and myself in harms way? What am I to do?

This incident just happened a few hours ago, so I'm not sure of the extent of the economic or physical damage.

The suspension had to be replaced with new ones at a cost of $730.89 plus $60.00 in taxi fares and a great deal of frustration. I am a senior citizen and this was a great financial burden for me.

So I complained, but Costco said that's the ways it is--they don't honor the warranty for paying members/customers. I returned the battery and bought a much better one at Walmart for $10.00 more but with a warranty that will be honored.

But they said when I purchased them that they do. I tried phoning Costco HQ and was placed on hold every time. I called and hung up several times after being put on hold over 45 minutes. I am out over $400.

On the second day, I called corporate. They juggled me from one crook to another. All they wanted to do was to cover Rick's behavior. I am not going any way with Costco. They are a bunch of liars and manipulators. Then, I spoke to Shawn. Of course, they do not give a last name. But Shawn is the district manager for Costco in southern California. He assured me that everything is going to be ok and there is no problem to shop at Costco again... till my wife went back and had a cart full of products. She was humiliated again by the cashier after finding out that the membership has been suspended by Rick. We do not want to shop there anymore. We have money and lots of it. We can afford to shop anywhere we like.

I've been out of $3727.48 for 11 weeks and don't know when I will get my money back. Wasted my time on multiple calls to Costco customer service and writing complaint letters.

After more that 21 days, I called customer service on 6/13/05 and whoever I spoke with assured me the warranty and coupons were forthcoming shortly. I called again on 6/29/05 and spoke with Veronica who gave me the same assurance. I called again on 8/1/05 and spoke with Margo. She apologized for the delay, but again assured me the items would be sent.

The first part of September I stopped by customer service at my store and they said there was nothing they could do because Costo.com is totally separate from the Costco store and suggested I write. So, I emailed them explaining the whole story on 9/7/05. On 9/9/05 I received a reply from Taylor S. in customer service, along with a tracking number with a message that read I have sent an email to our Buying Office, who is sending these out to you and find out why you have not received yours. They should be contacting you. On 9/27/05 I wrote back to Taylor to say I had not received anything yet, nor had I heard from anyone and that I was extremely frustrated with their lack of service, etc. I have not pursued this any further out of frustration, since I've never received any response from anyone.

I called COSTCO customer service and they said they showed them shipped and that I should wait until afternoon to see if they came. Luckily, I found the flowers locally, but told the people in my office to refuse delivery if they came on Friday since I was to be off for the funeral. They did refuse delivery since there isn't much you can do with funeral flowers a day later.

I contacted COSTCO for a credit to my account and they said they would have to investigate. When I finally got a response, it was that no credit could be issued because I ordered the flowers too late, THURSDAY, December 21. My calendar indicates December 21 to be a WEDNESDAY, and I am certain that is when they were ordered.

I am being charged $74.00 for someone elses error. A death in the family is difficult enough without having to look for last minute flowers! COSTCO does a great job with customer service in their stores but I will never consider ordering from them online again.

I was so totally p---ed I could not believe this had happened. I had been watching a superior quality refurbished HP Computer w/a one year warranty. I truly wanted this machine and now it is gone. I had even printed the spec sheet for this computer so I would know everything about it. Truly a HUGE disappointment. I had thought for the last 15 years that shopping with Costco was actually the closest thing you could to a perfect shopping experience. I am not happy.

I recently mailed my yearly membership to Costco. I had just recently began paying my bills with Quicken. I was to find out later, that the check I sent for my membership renewal contained a printing error. I made that discovery when I received a letter in the mail from the Chico Costco advising me that the membership check had "bounced". I called my bank and checked my statements. There was no indication of insufficient funds, no bank charges or returned checks. When I called Costco to inquire about the matter it turned out that the bank had returned the check to Costco because of a "routing error". Apparently the printer was misaligned when that check was printed and was missing a portion of the account number needed to process payment. My bank returned the check to Costco asking that the missing number be supplied.

Costco labeled the check "bounced" and started a campaign of harrassment aimed at 'recovering' the membership fee and ever-growing "associated fees." Costco's representatives began to call me every week demanding that I hand-deliver the membership fee (w/"other" fees included) in person and in cash, immediately. I had clarified the routing error vs. "bounced" check issue with Costco in our initial conversation (and every conversation thereafter). The Chico Costco would not allow me to provide the "missing" routing numbers so that the check could be reprocessed. They would not allow me to reissue the payment over the phone or online.

I live almost an hour away from the store (one way) and advised Costco that I could deliver the Membership fee (sans additional fees) on my next trip to Chico (scheduled later that month). Imagine my surprise when I received a letter from the Butte County District Attorney's office demanding that I pay my membership fee with Costco (plus ever-increasing "other" fees) or face a criminal investigation. I called Butte County, explained that failure to renew a Costco Membership did not constitute a violation of law.

I then called Costco Corporation Headquarters. They had the manager of the Chico Costco call me. He promised to "take care" of this unfortunate incident. He would call me when he was able to get the check back from the D.A.'s office and discuss my feelings about renewal at that time. A couple of weeks later I heard from my bank. A Butte County Investigator had recently contacted them and made "inquiries about" my account. The investigators made mention of "possible fraud" etc.. The bank was concerned about the allegations and wanted me to know about the inquiry.

I was livid. That very same day I received a letter from the District Attorney's Office telling me that I had "one last opportunity to avoid criminal prosecution by completing the following": 1. Call them, 2. Pay them (Membership fees plus check charges plus bank fees plus Administrative fees) on behalf of Costco and then 3. pay Butte Co. $50.00 for the privilege of attending a class on Financial Management.

The letter found me "guilty of passing a bad check with intent to defraud, a crime punishable by imprisonment in county jail or state prison." I was told that "FAILURE TO ATTEND this class would also cause a complaint to be filed and a warrant issued for my arrest." You can bet I called them. After refusing to submit to this latest, most blatant extortion attempt I had a few words to say to the District Attorneys office about due process, presumption of innocence, constitutional rights, civil vs. criminal litigation, and defamation of character.

When I called Costco that same day, I was informed that the manager had requested the matter be dropped just that week and was waiting for Butte County to return the "misrouted paperwork". Butte County says otherwise. Suffice it to say that noone admitted contacting my bank or defaming my character. The Costco manager finally agreed to write a short letter (making vague references to my "good standing" with their company and apologies for past misunderstandings). To the best of my knowledge, noone has contacted my bank to clear up the "misunderstanding".

The District Attorney's office could (or would not) explain why they were so actively pursuing this matter on behalf of Costco. Andrew Merchant from the D.A.'s office did finally respond to my complaints by informing me that he considered me to be a liar and a criminal regardless of the facts surrounding this case. He would, however, close the matter at the request of Costco, if or when Costco chose to make that request. I am pursuing my complaints against Butte County with the appropiate authorities.

Defamation of character is an offense that can never be rectified, even if monetary damages are paid. It is not possible to put the "toothpaste back into the tube". They can't "unsay" their false accusations.

If Laura has not already graduated from law school, she should do so forthwith so she can run against the Butte County D.A. in the next election.

** (the much cheaper drug) was correct, as always. I now must schlep back to Costco tomorrow to call them on this deceit. Has it gotten to the point where pharmacy customers must dump pills out in their cars and count them before leaving Costco? I'm wondering how often this happens with more expensive medications-- a few missing pills here and there can really add up (on the profit ledger.)

Damages resulting: I was cheated out of several expensive pills, and must waste my time returning to Costco to collect the missing pills.

To prevent possible further injury from breaking, defective, insufficient, or poorly-engineered Lakeland Mills, Inc. product hardware, I put stacks of old telephone books underneath the swing so that it wouldn't "drop" so far WHEN the "replacement hooks" broke (and all of them DID eventually and violently snap in two).

After communicating the aforementioned to Lakeland Mills, Inc. and to Costco Wholesale's CEO, Mr. James D. Sinegal, Costco said that they will continue selling Lakeland Mills, Inc. products until they have a more substantial injury/death rate from Lakeland Mills, Inc. products. Meanwhile, Lakeland Mills, Inc.'s owners, Mr. Calvin Hunt and Mr. Robert Jensen, told me that I was an "isolated case" and that no other breakages of their products -- or injuries resulting from same -- have ever occurred, and quickly tried to defer me to their insurance carrier.

Meanwhile, I contacted several manufacturers of similar hardware to the continuously breaking Lakeland Mills, Inc.'s hardware and was told that these types of "hooks" are not designed or engineered for use as a swing main support and were considered "wire hooks". I was also told that a hook having at least TWICE THE DIAMETER of the Lakeland Mills, Inc.'s main support hooks would be a "minimum requirement for daily human support" on a swing-type product. I then reported these findings in the form of a complaint to the Consumer Product Safety Commission, who quickly told me that they will just "collect statistics" and actually require a "recall" of the several defective Lakeland Mills, Inc. products involving this repetitively failing hardware only if the "numbers" [injury/death] get "high enough".

So, I decided to demand that Lakeland Mills, Inc. compensate me for my pain caused by their known-defective product and to demand that they cease manufacturing these known defective products and offer a replacement/repair of all those known-defective products they have already sold to unsuspecting families. They quickly ignored my demands.

We had to pay to get the wheels re-welded. A very poor design in these carts! Now we'll have to have the back two wheels welded just to be safe! The little girl was quite bothered by this and we felt it should have been safe enough for 200 lbs when it stated 900-1000 lbs.

So when I got to the room he told me that now is the time to get clean, and I responded by telling him what are you talking about? He probably thought that I was going to admit it that I took something. Someone said that they saw me take something and put it in my pockets. I asked them if they had evidence that I actually did on camera, they said that they didn't. There was also a lady there in the room also. She told me to empty out my pockets, and so I did. I took everything out and to prove them wrong they didn't find anything on me that belonged to their store.

My mom was so mad, she wanted to know who the person was to told on me that I stole something, they said that they can't do that. In my 18 years of life on this earth I've never been more humilated until now.

That thought being in my mind accused of taking something will stay with me for a long time. I couldn't sleep at all, the same role would come back and play over and over again in my head. And going to the markets or to the mall I would feel like it might happen again to me. Worst part is I don't know if going to the stores is going to be the same experince I had before, like trying out new things and so on. But now its going to be more about someone stopping me at the front door asking me, "Can I see you for a minute, we need to talk". I just don't want that to happen again. Raymond should retain an attorney and sue the store for false arrest.

If you are ever in a similar situation, you are within your rights to refuse to accompany store personnel inside and to refuse to make any statement. You are not obligated to submit to a search. Instead, ask if you are under arrest. If the security officer says no, you may leave. If he or she says yes, you should ask that local police be called. Assuming you are innocent and the store has detained you against your will, you should inform the police upon their arrival that you want to press charges of false arrest against the store and its security personnel.

If the police are not cooperative, you should ask for an attorney and refuse to make any statements until your attorney arrives or one is provided for you.