BrandsMart USA Reviews

And he said, "I am the general manager of this shop." Apparently, he has been watching me say I'll take that, and I'll take this. He felt that he could swindle more money out of me. I am a doctor but I look really young, so he treated me like I was an idiot!

I told him, "First of all, a price was already quoted to me. Secondly, I don't need anymore help. Thirdly, since you came around after 2 hours of shopping in your shop and told me it would cost more to install, then it is really not a bargain. Therefore, I am going to let everything go, and just pick up the TV, put it in my car and leave. He became red and said, "Okay let's negotiate." Then, he started to follow me around the shop wherever I went. He was rude and intrusive! I said I am no longer interested in purchasing anything. Finally, he said, "Okay, I will honor what the salesman told you initially." What was this man thinking? He had no right to bump up a price after 2 hours. Everyone else was shopping but he didn't disturb them. He probably thought I was easy prey.

And I am the general manager!" Who cares!

I had had it, deal or no deal. I refuse to deal with anyone like that. He interrupted my buy, tried to jack up the price. And when that did not work, he was ranting about it. And don't get me started about his demeanor! He had an air about him, as if he knew what was better for me than I did. I don't need a shop's general manager who tells me that I don't know how to shop for a bargain, or tries to bump up prices because he thinks he can! All businesses make money, but don't try to swindle it out of your customers!

I put my credit card back into my purse. They had not charged me yet. I said, "In less than 30 minutes that you came around, you have managed to insult me, follow me around the shop, and annoy me to the extent that I would rather pay $1000 more at Best Buy, which is where I shop all the time, than to ever come back here! I expected an apology call, as they had already put my details into the computer and had my name, address and phone number. But 4 days have past. He did not make any attempt whatsoever to apologize. He should, as not once did I raise my voice or curse. Therefore, the person who was rude was your general manager. My suggestion is to choose general managers wisely and let them know their limitations! Harassment and belittling a customer into placing more money on the table doesn't bring them back.

When my television broke and I contacted BrandSmart, they quickly made me aware that it was running concurrent with my manufacturer warranty. When I asked why I wasn't made aware of that initially prior to purchase, they informed that it was on the receipt which was given to me after the sale was already made. I never noticed the wording on the receipt.

I then asked why a warranty for parts and labor would run concurrent when I already have a warranty for parts and labor from the manufacturer, and they responded that Sharp doesn't cover all parts and all labor that first year. Sharp says that they do cover all parts and all labor during the first year and that is why they recommend an extended warranty for additional coverage, which is what I believed I was purchasing - 2 additional years, a 2 year extension, not 1.

About five minutes after being upstairs, the technician called me up and showed me a very small leak that could not be the cause. So he suggested that maybe it was a leak in the wall due to the pressure of the water of the new machine and that sometimes, the builder doesn't make sure that the pipes in the wall are fully tightened. My home is three years old. He also suggested that I call a plumber to see what the damage was from. I had a plumber come by and his findings were different from the technicians.

He pulled the washing machine from the back of the wall and showed me a long leak spot on the back of the machine that could not have been caused by the slow leak that the technician mentioned. Also, there was a mold line around where the washing machine was sitting and a small leak in the drip pan where you can see a small light going to the dining room. He told me that the leak was caused by the cold water connection to washing machine, and that the technician probably saw it and tightened it enough to show me a small leak--to deter me from thinking it had anything to do with the installation.

The washing machine still has the leak stain on the back where it had been leaking for a while. There were no plumbing problems found. He tested the washing machine drain piping and water lines and found no other plumbing problems near damaged area.

The leak created mold in my laundry room and dining room as well as my furniture. I have been in constant contact with Spirit and BrandsMart and received the run-around until recently, when I asked to speak to upper management of BrandsMart and my claim was then denied. Since the technician left my home, the leak into the dining room has stopped and no further problems have occurred.

I have filed a complaint with Better Business Bureau and when they contacted Spirit/BrandsMart, the response was, "Mr. Derek ** did pay BrandsMart U.S.A for a delivery of this product. However, in response to this claim reported on or about May 28, 2010 alleging that on a delivery date of May 8, 2010, the delivery company improperly installed the washing machine, causing water damage. The delivery company delivered, installed the appliance, and left the premises.

On May 28, 2010, the service technician was at the home and confirmed that there was a slow drip from the installation, which would have not caused the water damage that was sustained in Mr. **'s home, and felt that this leak in the consumer's home was from a different source." When I spoke to Spirit at one time, Tracy was trying to get the company's insurance carrier, Nationwide, to come out to assess the damage but no one showed or contacted me any further. Phil, the manager, has been trying to help to have this taken care of; however, Spirit, the delivery company, does not respond.

Everything is fine until the warranty ran out. Now, it produces noise that comes on, every time it goes into the cooling cycle. It's so annoying, I'm about to take a sledgehammer to it! I need to keep moving it around, to stop it for just awhile. I will have to pay for repairs. Well, I say no. If it never worked right from the beginning, why should I have to pay. The company should stand behind their product. I will never buy another one! I've never had such a bad experience with a company like them. All within 8 months.

I told him that waiting this much time was not fair to my family. And I asked what we could do so we do not have to wait any longer. His response was “Too bad, you just have to keep on waiting.” What supervisor or decent human being would talk to a customer like that? I have been patiently waiting when I spoke to him for almost 30 days. The warranty on this TV has been horrible. They cannot find the problem and they cannot order to correct parts. Plus, they give you an attitude when you ask what is going on. Brandsmart warranty is horrible. I have never had a problem with any other warranty ever. Their customer service skills are bad. The supervisor Juan was horrible.

Brandsmart should be accountable for the type of supervisors they hire. Juan is a bad supervisor with bad customer service skills. It’s too bad that Brandsmart warranty is so poor in quality and in customer service. I would never recommend Brandsmart warranty. It is so bad that they even have the sales people at Brandsmart lying to the consumer and saying that the warranty is very good and replacement option is great. It is not great. It is horrible. It’s the worst experience ever. Juan, the supervisor in the warranty department, is the worst supervisor ever. He did not even read the notes about what was going on with the TV. He did not update me in any way. He just had an attitude that was very bad, especially since we have been patiently waiting for our TV now for 41 days and still counting. We still have no TV even after 41 days.

On August 19, 2010, I was contacted by Brandsmart saying that they are going to swap out my washer. But when I was given the model number WCVH6800J, it turns out to be a GE. When I complained, they offered a Frigidaire, which neither of the two were the same.

I explained that If you purchased a Lexus and it was to be replaced, you need to get a Lexus, not a Toyota. The supervisor kept on informing me that the warranty contract read that they can replace it with an equivalent if they deemed so. I refused the lower quality offer and asked to repair my washer.

They gave me a take it or leave it attitude by saying, "Sorry. Is there anything I could do for you today?". Thank God for small claims court!

I spoke to a Nicholas at 800 422 1230 and he tried to help me by calling himself to see if he could reason with someone. However when he came back on the line, he told me he could not help me because the Warranty Company that Brandsmart provided me with and which I paid for at the time I purchased the appliances was not part of Kitchenaid/Whirlpool or a partnership thereof and he could not help me; That this WCPS of Florida Inc. was an independent company. This is totally misleading and fraudulent because I have purchased an extended warranty that is totally useless, that I thought was affiliated with Kitchenaid.

Now I have called local appliance parts companies and the cost of the handle is $58.67, which I was told was stainless steel and it happens to be plastic.I would have to call a technician to come to the house which usually charge approximately $90.00 to $100.00 plus the cost of the part, $58.67. I believe this is outrageous for an item that I paid for $358.88 plus the extended (3) year warranty for $48.88 which I can't use because the items not covered under the exclusion clauses in the plan can't be jumped by the highest horse. The microwave isn't even three years old yet and it is falling apart. The Warranty company said this item is cosmetic. How could the handle be cosmetic? If you don't have the handle, you can't open the microwave door.

I was told only a Texas repair center could service me and they were only in my area twice a month. Then I was told they were looking into my situation and would call me back - they didn't. Then I was told they tried to contact a local service man which I gave them the phone number to - they hadn't. They finally did leave him a message and I was told by Mike ** that he would stay by the phone until the serviceman called back - guess what he didn't. Never, Never, Never purchase from Brandsmart. You may pay a little more closer to home but you will have your appliances serviced in a reasonable amount of time.

About a month and a half ago, the DVD player stopped reading discs, that is if I could get it to keep them because it would just eject them as soon as they were inserted most of the time. I took it into Brandsmart (which would not remove it from the car unless I paid for the removal) to have it sent off to be fixed. I called almost two weeks after and it had not even been looked at yet. I called a week after that and a part was on order. A week after that I was told that they could not get parts (what happened to the part on order?) and they were looking to see if they could find the same unit in a store somewhere and I had to wait for a call.

I know how this works so I called again a week later and was told that service deemed it needed to be replaced and that the warranty company was suppose to call me, which they did not. Once talking to the warranty company, they "offered" me a 16 inch flip down monitor for the car. This would be fine except it didn't have a DVD player. I told the representative this. He told me he would submit this information and I would get another call with a new offer in 3-5 days.

Almost 10 days later, still no call so I called again. They have a new offer. This time it was a 11.2 inch flip down monitor. Again no DVD player! I once again told the representative that this is unacceptable and is very annoying that the offers are not even the same type of product. She said she was sorry and would submit again for a new offer. Who knows what they will come up with next. I have little hope. So I have been driving around with a hole in the roof of my SUV with cords dangling out. Brandsmart's warranty has a lot to be desired but I guess the saying, "You get what you pay for" holds true once again.

Just a couple of weeks ago the dryer broke down again. So I contacted an electrician because I am now out of warranty. He replaced the same part again and charged me for it. Shortly after the dryer broke again and the electrician recommended not even to replace it because it was not worth it. This is a problem that was going to continue to happen. I have now contacted Brandsmart and Maytag, and they do not want to replace the dryer. They are willing to replace the part and the service. I truly feel that this is a lemon dryer and I am looking for some justice in this. This dryer cost me $698.88. I just want to know if I am entitled to a new dryer or what my rights are. The consequence is that this dryer is obviously defective and is costing me money and my time. Not to mention I have to go weeks doing my laundry at a laundry mat, which I completely dislike but have no choice.

It was our first time there, and also our last time. There prices may be a little lower than Best Buy or Circuit City, but I am so willing to pay a little extra to feel like a customer. Goodbye BrandSmart. Nothing but a little inconvenience and regret. We'll be OK, but BrandSmart will not get anymore of my hard earned money.

BrandsMart customer service is poor, inefficient, and don't care about the customers and it has been the worst experience ever. Ironically, when you purchase any item at the store; they offer the warranty and always claiming that if anything goes wrong, they will replace it. Well, that is a lie! Well, I had to go to a local laundry to wash my clothes every week at a rate of $20 each visit. It has been over a month, several phone calls, but my complaints are not being answered. BrandsMart USA is a place that I don't recommend!

The appliances are barely four years old and they are terrible. It was bad enough to go through all the damage and aggravation but not we have o deal with inferior merchandise. Is it Brandsmart or is it Frigidaire? It's very disheartening to spend money, especially these days and have everything run down at the same time. We had insurance but of course when it ran out so did the appliances. We are very upset and will never buy Frigidaire products again because of our current problem.

It's already 2010, and when I tried to call the service department today, the 11th of January, the phone is disconnected with no forwarding number listed. I called the company for the parts to be sent to me instead but they wanted to charge me for it. I've been very, very patient with them but now I feel like I'm at the end of the rope. Please help. The vent/fan is connected to that microwave so now I cook with no vents in my kitchen. The smoke and smell of the kitchen just circulates around. I also have to purchase a small microwave for temporary use, aside from the frustrations and time I’ve wasted on the phone from these people who thinks they own your time and does not care about the inconveniences this incurs in your life.

Brandsmart/GE Money Bank never acknowledged receiving my information, but began calling me repeatedly anywhere from four to seven times a day from before 9AM through evening hours at random times to harass me. I then sent another letter and copy of my checking account statement to an address printed on my bill, but this time I certified it so that no one could ignore it. I received a polite reply after a few weeks stating that my proof was insufficient. I then sent another certified letter with an original letter from a financial officer of my bank stating that payment was both requested by phone from Brandsmart/GEMB and made by EFT.

During this time, the phone calls continued unabated even though I informed the callers, now from Allied Interstate (which I believe is a service arm of Brandsmart/GEMB since they asked for payment to be sent to GEMB in Orlando, even though their company is based in Columbus, Ohio), that this matter was in dispute and they should stop calling me. The phone calls continued unchecked. The next letter I received from Brandsmart/GEMB, dated December 13, 2009, was another polite letter stating that they would try to resolve this problem in a timely manner. Today is December 30, 2009 and the phone calls have continued with no further mail response from Brandsmart/GEMB. Last Saturday, December 26, 2009, they called my home 7 times beginning before 9AM. I have tried blocking their calls, but of course, they have changed the numbers from which they call four times at last count.

I am currently sending them a busy signal, hoping that will halt their harassment at least temporarily. I believe they deliberately redlined me because I had an interest-free loan, in order to levee late fees and exorbitant interest on my almost $1,600 loan. I don't think they have any intention of resolving this problem with my account. This has been going on for over two and one half months of daily phoning, sometimes even on Sundays. I believe they have broken any number of consumer protection laws. They now say I owe them over $400. Yesterday I sent Brandsmart/GEMB a certified letter stating that under the federal Fair Debt Practices Act, they must stop contacting me over the debt they allege I owe them. I don't know what the result will be.

I was actually thinking this would be something to where someone would actually come out and replace the lamp for me. But I found out that this type of repair is considered "consumer repairable." So basically, all they can do is ship the lamp to me and I would have to do the repair myself, which was no big deal. They would ship the lamp via UPS ground for free, and there would be a $35 charge to have it shipped overnight. He said it would not take longer than five days, three days at best.

Well, now, it's Thursday, July 30th and still no lamp. I called customer service again, and apparently, there was an issue with the warranty. Both the lamp and the TV warranty were supposed to be "five years." But they had the lamp warranty as three years. So because of this internal error, they had not shipped my lamp yet! And it took me calling them, before they were going to fix it! I was getting furious at this point and they agreed because this was their fault, that they would ship it overnight at their expense, but they explained it may take a couple of days to get the warranty issue fixed.

Now, it's Tuesday, August 4th, I called again, and apparently, the warranty issue was corrected, but they were waiting on approval for the overnight shipment, which was already approved by a supervisor the week before! Of course, now, I'm realizing that I should have gotten that supervisor's name. Anyway, they were supposed to call me after it was approved - but there was none. I called again this morning, Wednesday, August 5th, and apparently, they have sent the order in as a ground shipment! I left the "manager" a voicemail but, of course, no call back. So with this kind of poor customer service and poor service from the supervisors, I have decided to never buy anything from BrandsMart again!

I just called them in regard to this, and they told me they don't do that and I would have to call Whirlpool because it was their responsibility. Just thought you should know this. I'm looking for someone to install these brackets as I have a 4-year-old son.

It is a lovely stainless steel box . with very limited storage and poor design. the shef space is a horror. thhe inside door shelves are cramped and difficlt. who designed this. it was not a woman.the freezer is impossible. we are two people,there is not a neccesty for a great deal . this is rediculous.what are the options. we like the profile look in our small kitchen . is there a better design within he space limitation?help....

it is giving me a big headache. i am disappointed in g.e.

Now our problem starts with the company. They inform us they are going to replace the microwave with a lesser brand than the one we purchased, stating they are only obligated to replace the appliance with another one that performs equal to the one purchased, and it's stated in our invoice and is 'their company policy. The one they want to replace it with is a Whirlpool brand valued at around $200.00 less than the Kitchen Aid we purchased, (which I must also state does not match all the other appliances and styles that our other appliances are, in our kitchen).

How can I fight this? They refuse to accommodate us with our request for the same brand, (and value) microwave, and we are now living with a microwave that turns on when ever it wants by itself, and is constantly beeping when it does, sometimes in the middle of the night, where we have to get up and unplug the think to stop it from doing that.

I would have thought after purchasing a TV, Phone, Oven, Refridgerator, VCR, and Digital Camera from them, they would be more accommodating to our needs. I just don't think this is right. Help!!!

I work 6 days a week. My husband has health problems - cancer, diabetes, heart disease, high blood pressure. We do not have the time to hand wash dishes and need the dishwasher!

BrandsMart send me a letter sayng that Frigidaire has to repair it and Frigidaire has told me that it was BrandsMart responsibility because it was installed wrong on the first place. I paid $1,200.00 dollars to have a new stove. It has warranty. I want the stove to be exchange for a new one because that is what I paid for. No to have a repair stove with smell of burn plastic cables inside.

Repairing a stove could cause fire in my house because the stove is computarize and once is damage repair will not be the same as new. I have been buying food because I have a two year old baby that needs to eat good every day. We all work and it has been a terrible effort to cook on the grill outside sometimes because the patio is open and the gas takes longer. This is not counting the cold days. I have expend extra money on food. We could not even have Christmas at home because I did not have a stove to cook. My children had to go to different families to eat for christmas instead of having all the kids at home.

The continuing saga of the BROKEN TV ....IT has been over 2 months now without a TV in our MAIN family room I've taken 4 days off from work (WITHOUT PAY) They still can not fix the TV!!!! Yesterday I spoke with AMy at Breandmard and she said we would probably get a gift card for a new TV Since we have replacement on the TV and have be totally INCONVENIENCED FOR over two months now tat would make sense! HOWEVER Today I get a call stating that ONCE AGAIN we will be in convinced and Brandsmart will pickup the TV on Saturday at THEIR convenience to try to repair it!!!!!! ONCE AND STILL WE WILL BE WITHOUT A TV for who knows HOW LONG!!!!!!!!!!! I AM TOTALLY dissatisfied and I will NEVER buy a Mitsubishi OR SHOP at Brandmart again!! Too bad too because we are in the need for 2 big screen TVS for this home and family members just bought winter homes here and they need all new TV appliances etc.

Technichians have been to my home about 4 times for the same problem and no one has bothered to compensate me for my groceries or even found the proper way to fix this problem from happening over and over again. I am a working mother of three children. I live a check to check lifestyle and I cannot afford to miss any more work to wait until these people decide to fix my fridge in a proper way without having to make appointments and no showing up. I got charged $78.88 for this extended warranty that has caused me nothing but headaches. There logo states Express Service, Annual Spec Check, One Free Video Head Cleaning per Contract, Repair or Replace Promise, Coverage Available Worldwide, No deductibles/Hidden Charges, Power Surge Protection, Food Loss Protection, Renewable/Transferable And Remote Controls Covered. I consider this false advertisement,because none of this is being done at least on my behalf.

What can I say my refrigerator has been broken in more than one opportunity? I normally do my groceries on Saturdays, it happens to be that on all 4 occasions it has gone bad during the week days, this is hard for me because my husband and I have three kids and we live a check to check lifestyle we cannot afford to be spending our money only on groceries because someone does not know what they are doing. This is the reason why I have decided to contact your firm to see if we can get help. Because it seems like this will not be happening on our own.

I feel insulted every time I call Brandsmart for service the representatives in this place make you feel as of you are bothering them besides being rude. I am only calling for a service that I have already paid and I insist in being treated with respect and receiving the service that I deserve and not like an animal.

When I came home I immediate contact Brandsmart that the freezer was broken. They advice that they would send service out to look at the unit. My husband not knowing that I had called came in and was outrage at the damaged caused by Brandsmart. When he called the store he spoke to several people, one of them a general store manager Ron Robbie, was stated that the refrigerator was only 1200.00 (as if that was a drop in the bucket), and to come out and buy another unit. To make a long story short I personally have left messages with Robert Pearlman CEO, Lary Sinewitz CFO (who have never returned my calls or have done anything to solve the situation. I have spoken several times with Eddy Bown VP Consumer Relations. This is where no customer service comes in. Brandsmart ruined my $1200.00 refrigerator and their resolution is for me to return the item and buy another one for more money. I have been inconvenienced without a refrigerator for almost a month trying to resolve this issue and instead for giving my new unit since they damaged mine, they want me to spend more money.

I have no refrigerator workng, using a small cooler unable to keep food for myself, my husband or my children 4 & 6. Causing me to spend more money on outside food

Another date was arranged for pickup and exchange for the new set. The new set was again not delivered because the new service man could not identify the serial number for the second time. Finally a third delivery was made after another visit from a manager that found the serial number that the other service men could not find. The New set was set up and had another problem with the picture on the new TV. It made a funny noise and one station had a piece of the pictures shown on the screen missing.

Service was called and they came out to tell me the set was fine and that it was the cable that was the problem. This was not so as the cable worked fine when I put another set on that line. After a couple of weeks, the set finally made popping sounds and finally the set went completly blank. Service came out and said, yes indeed the set was not working. They then arranged for a pick up on the New set. The pickup was April 10th. At this point I wanted a full refund of my purchase price and my extended warantee. Brands Mart delivered the set back to me on the April 17th. The set still didn't work properly and they picked it up again on the 30th after a tech came out and said for them to pick it up and go over it properly.

At this point I had had enough. Brands Mart said that they could not give me a full refund or exchange as the 30 day period for a full refund had expired. Brands Mart sent a man out and he then arranged to have the set taken in for repair. The set was then returned about a week and a half later and I was told it was only a loose fuse. The set was home less than a week and it still made the pop sound and would only do it intermittently. The tech came again and ordered the set picked up for the second time on the new set. finally, Brands Mart had their men come out and pick up the set. This was done on the 30th of April 2002 the set was picked up for the second time. It is now May 30th, one month after the second pick up of my new set, and I still do not have my set back. I was informed that Brands Mart wants to replace the color guns in the set but they have not received these parts for some time from Hatachi as yet and I have been without a set for over a month. I HAVE HAD ENOUGH. I WANT A FULL REFUND ON MY TV COST PLUS MY EXTENDED SERVICE COSTS.

I am a women of 82 years of age and this has been a great strain on me and my family who has done their best to resolve this matter in my behalf.