BrandsMart USA Reviews

Their 5 years warranty the worst. Warrantech (vendor which provides service to Brandsmart) is taking more than three weeks to fix refrigerator. Do not pay for warranty for appliances at Brandsmart, you'll regret it.

To briefly describe my experience I bought a washer and dryer as well as a refrigerator at Brandsmart in Stockbridge GA. Both times I was quoted a time window and the driver failed to deliver the items within the time that they promised. I intentionally had someone come over my house between the two hour time limit and the driver did not get there until 2 hours outside the window. I feel this is unacceptable because it wasted my time. I would let it go but it happened once before. I think they need a smoother process.

I went into the Brandsmart store in Miami Gardens or Opa-Locka the one next to the Palmetto on 5/21/2017 to purchase a comfortable mattress. There we were helped by a Christian ** who was very energetic but quite annoying at the same time. He did not let us enjoy viewing all other options and kept telling us to try this one, lay down, try that one, lay down, it was super annoying. At one point he told me to lay down while he takes my 2 older daughters away for a while, which in his way it maybe meant something funny but in my way I saw it as he was a freak and a pedophile and he should not use those words ever again if he claims to be customer service. I told my daughters to stay away from him.

I purchased a 5 year warranty on a $3000 LG refrigerator in July 2012. 6 days ago, it just quit cooling. I called the number for Warrantech (warranty co extended plan purchased from). A date was set for repair 2 days later by BrandsMart. The day of the service, I received a call that my zip code is not serviced by BrandsMart any longer. They advised I call Warrantech back. They gave me a repair company in GA (Best Appliances). I called them to make sure we were scheduled. I was told they are too far from me and they do not have a tech to come to my home. He stated he MAY be able to get to it by the end of the month. That is unacceptable and no definite date could be set.

I had such a bad experience at Brandsmart (Palmetto) that I promised myself never to buy anything there anymore, I don't even care if the prices are cheaper. I bought a Canon printer at a very good price, I thought, because when I got home and was ready to connect the printer to my computer I noticed that it didn't have the cord to connect it to the computer, I checked everything and no cord, plus it didn't bring ink cartridges. Well to my surprise I read the tag attached to the printer which said that those things were not included, I had no use for a printer like that.

I am unhappy and hot. I bought an AC unit Friedrich 24000 BTU on Dec 29 2015. By April it was not working well. They sent someone to the house. He looked at it and said it was working. Sometimes, the unit works until the hot of day and shuts down with ch34 code on the screen. The repair service wanted $75 per day to rent unit while they repaired mine. I am not home in the day too often and have been tolerating since. Today I call the Top Tech protection company who I purchased an extended warranty with. He told me that he would honor the contract however if the unit is working when the tech arrives I will pay for the service call. “How much is that sir,” I replied. His answer was, “I don't know. Maybe $50 or $100,” that it wasn't his job. Really not your job. What is his job. I spent $911.35 on Dec 29 2015 and haven't had correct AC since. What is my job? Just pay the bill right? Why do I have an extended contract with Top Tech?

I purchased a 5 year warranty. I called on 11/2/16 and here it is 3/30/17 and it's still not fixed. They have made 10 appointments and he has showed up to only 3 and said he had to order parts and he would be back and here we are with a broken dishwasher that has not worked since Nov 2016. Please do not waste your money and purchase anything from Brandsmart. They do NOT CARE!!! The repair man is rude and you never get someone on the phone that cares.

Sharper Image 6" LED Tabletop Clock - Item was missing the power cord. Called the 800 # on the packing slip, got disconnected twice. 3rd attempt, after lengthy hold, spoke with an agent. She said I could drive to a store, +1,000 mile away, or return the item. Went online to request an RMA, will need to pay return shipping, ~$15, and reorder and pay shipping again. Shipping costs for original order, return and re-order = $25, for a $20 item! Because they shipped an unusable product??? BUYERS BEWARE!

I wish I didn't have to put a star to leave a review. I'm 50 so I've been around the block a few times and made a lot of purchases. First time ever buying from BrandsMart and it will be the last. I bought a LG front load washer and dryer. And I purchased 5 year warranty for peace of mind. From day one the washer seemed out of balance. So they came out twice (a driver) and tried to level it. Still not right. So many calls to BrandsMart. They tell me at the store I'll have to have service to come fix the problem. I say ok and get transferred to service.

Fridge running HI at 69 and they scheduled an appointment for 10 days later! I am losing over 6000 worth of medications and a manager told me to buy a mini fridge. HA HA HA Buy anything more from them ever NOT HAPPENING. Then another manager will GIVE me a loaner fridge but I have to PAY for it! How is that giving it to me? Had to call someone else to service the fridge AGAIN. Yes this is second issue on a 3 year old fridge! Never buy anything from this store. Their customer service sucks and they do not honor their warranty! This is the worst store ever.

Coffee maker stopped working. Took back to store and was refused to replace - unit purchased 1/11/17 = unit failed 2/16/17. Cust serv manager ** who sold deal -refused store credit issue on prior order. Store manager Mr. Bj also had a problem with this credit. Said not in system. After a long go around finally found problem which I had stated. ALL BEING SAID THIS WAS A BAD CUST SERV CONNECTION. I WILL NOT BUY ANYMORE FROM THIS STORE STOCKBRIDGE GA 30281.

On October 2015 we purchased a Samsung Washer and Dryer with extended 5 year warranty. On October 2016 the washer would not spin. Therefore I contacted customer service to place a service call and scheduled for technician to come. I had to miss work the first time to wait for technician, when he arrived he took his time to check machine only to tell me he needs to order a part that was missing. He said he was going to order the part and once it arrives they would contact me to schedule repairs.

I got a refrigerator in August 2016. By December 2016, the door panel was not working properly. It was before the holidays. I called the service department, they said they would send someone and gave me a 5 hour window!!! The whole morning! I had to take a half day off from work. A person did show up during the time they said; however, when he got there, the door panel WAS working. Knowing my luck, I had taken a picture of what it looked like when it wasn't. It took him 10 sec. to look at my picture to determine what was wrong. I could have sent that picture to someone when I called!!! I did not have to take several hours off from work, especially knowing that when the part came, I would have to take time off from work again. COME ON! The only reason why I can buy a refrigerator is because I have a job and that's the way I want to keep it!

After being waiting 6 week for my refrigerator, I had to call Brandsmart (us1 & 158 st Miami) to find out what was going on. They told it would get delivery on Friday. Then called me Thursday to tell me they could not do it till Saturday. Then Saturday Dec 31, I did not go to the party I was suppose to because I was waiting for my $2000 refrigerator that was suppose to arrive between 4-8pm.

DON'T shop at BrandsMart USA, specially the South Dade Store. They have the WORST customer service. Actually, I can't call it customer service. They mistreat the customers by not taking responsibility. After having trouble with the delivery service, the store's manager Joe ** and his employee Veronica ** promised me they would send a delivery service on Saturday, December 16. The delivery service NEVER contacted us. I went back to the store and Joe ** and Veronica ** could not recall what they promise the night before. Joe **, the "manager", implies that I was a liar. Jayaira **, who was not present the second night was supposed to put in their system my Saturday delivery. I guess she did not do it! Finally, I canceled my order. I did not want to deal with animals barking at their customer. Worst experience ever. Not worth it!

To aware all the clients. Don't let the salesman fool you. I bought 2 TVs and 2 mounts. Then the salesman told me he was giving me 2 FREE screen cleaners. Then I found on my receipt I was charged for them $10.00. Called and someone on that department answered me who was very rude and told me "You want to return them and I can raised the TV $20.00" (which was a "discount" they did in one of them). I asked to be transfer to the salesperson and surprise they told the salesperson was not able to be located. Literally I was forced to buy something I DON'T USE since I clean my TVs normally.

I have been a customer of Brandsmart USA for more than 10 years. Over the years I have received emails from them. Recently I decided I no longer wanted them so I clicked "unsubscribe." That takes you to a "Manage Your Subscription Services" page. You are REQUIRED to complete your email address, first and last name, zip code and birth date. So I did. Needless to say the emails continued. Then I telephoned and was told it would be taken care of within 48 hours. It wasn't. And I called again and again and again... 4 times in all, each time being told the same thing. That was 3 weeks ago. Here it is today and the emails keep coming... "Never Going Back to Brandsmart." (10.27.16)

It took me a few purchases to figure it out, but they seem to sell used appliances and label them as new and try to trick you into thinking you are buying new products by having them in the original packaging. I bought a window A/C and it had mold from the beginning and the vents in the back were bent and the unit had scratches on it. I returned it as it was clearly used and got another unit that was a bit suspicious and ended up having mold too. I thought it was just coincidence and maybe the mold came from my side.

We acquired a washer almost 1 year ago. It stop working almost 2 months ago. After two months, numerous calls, two technicians visits, the washing machine has not been repaired yet. Be smart: this company has low prices, but never ever purchase a guarantee from them... It is useless, you will spend a lot of bad moments and every night you will have to hear the endless complains from your wife...

The employees that are working in return department have very bad behavior and principally the supervisor **. She is not polite. I had to go 4 time to my house to look for 6 screws of a tv that I returned in excellent condition because ** doesn't want take it back. Also, she told me that she is going to take 20% of value of the tv. Just for 6 screws. After 4 time, that I was brought screws She had a rough behavior with me. This is store is in Miami 3200 NW 167 St, Palmetto has very bad service in return department, thanks to ** "Supervisor". My family, my friends and me never go again. I am going to put in Facebook, Instagram and other social media.

Imagine how upset I am to take my time to write this review on a Sunday evening, but I feel a responsibility towards other to keep them informed. I will summarize a 6 month nightmare in a few words if possible. Allow to start by saying that this is my own individual experience and it is not meant to be a generalization of Brandsmart services but just the chance of being in my shoes is worth and double thought.

Purchased a car stereo and install from the Deerfield location. After a week the radio had issues and needed to be replaced per Kenwood. I called the installer. He told me to call customer service. They told me to go to the store and they told me the installer had to call me. Then speaking to the store manager he told me, he was busy. They only had one guy and what could they do? Then I was told, I could remove the radio myself and return it then wait to have it installed again but that would void my warranty I purchased from them, really?? Ended up removing the radio, returning the warranty and the install price.

I purchased a deep freezer from the stock bridge store in GA. What a horrible choice. I have been getting the runaround since the second month I purchased it. I got a voicemail to come in and pick another out. They wanted to charge me for the delivery and the difference. When clearly I wasn't supposed to pay a delivery charge again. I hate the race card but truly this store is racist. For any race horrible products horrible customer service. I will never buy anything from them in life. They have lost so much business and I'm praying they lose more.

I called to submit a claim for my tv. I was told that I would receive a phone call in 1 to 2 business days. At the end of day three still no phone call. I had to initiate the process and make that phone call to schedule an appointment for someone to come out and inspect my TV. My initial call was placed on August 6, 2016. I got an appointment on August 20, 2016 which the repairman said it would take approximately five days to receive the part. He was here for a total of four minutes. At day six I still received no phone call regarding said part and again initiated the phone call only to find out that the part has not been ordered Until four days after the inspector was here. I received a tracking number for the part and was told that once the part is in I will receive a phone call from the scheduling department to schedule the repair.

Terrible customer service department! Contacted the company on 8/8/16 requesting service for my Kitchen Aid refrigerator with an extended warranty because it is not cooling. All food items had to be thrown away. Since then, I have contacted the service department every day and have been put on extended hold then told the replacement part was received today and that I should get a call within the next 24 hours. I never receive a call! I have left my contact information several times for Eddie and Maggie (so called service managers) and I have yet to receive a call back to get a status report as to when my refrigerator will be repaired.

My experience with them has been horrible and I would have gladly purchased from a competitor if I had known better. I purchased a New washer and dryer from Brandsmart along with the extended warranty for a few hundred additional dollars. The product failed on me this month while still in warranty. I called the service department (Whose administration is managed by a third party company Named warrantech.com) to file a claim for support.

The extended warranty sounds great when the salesperson is telling you what is covered and all work is performed by Brandsmart. This protection plan is pure garbage as one has to wait on hold for extended periods of time to speak with an operator. Then to be on hold again to get with a person in scheduling. Then again on hold for a service tech availability to schedule a date and time. This operation is a carbon copy of how Adelphia Cable customer service operates. So, don't think you are getting a good deal at Brandsmart. Pay the extra and go to Lowe's or Sears, for appliances, which respect your time and operates a whole lot better.

BrandsMart has had a long history of poor customer service and poor products - it is unfortunate I fell in the "YOU DIDN'T CHECK BRANDSMART"? trap... It is a trap - DO NOT GO TO BRANDSMART unless you are purchasing something that you don't care about the long term value and you don't need the warranty backed up. Buy if you're shipping to Cuba, Venezuela, Colombia, the Islands ... anywhere but here! Their products are of poor quality and they do not stand behind their warranty. The store people are rude, the managers are rude and their customer service - the absolute worst! I just purchased an LG Stove that has electrical problems since Day 2. I was unfortunately naive and thought it would be handled. Here I am 6 months later and my next option is to sue them. Terrible!!

While shopping in this store I overheard employees talking about a customer they had waited on. When asked how it turned out a member of this sales staff stated that the customer tried to "Jew Him Down". He stated this loudly, boldly and without any hesitation. He did not look over his shoulder first, he did not lean forward and put his hand to his my and whisper. He stood strong and without hesitation used a slur that is rarely heard in private or in public but especially not in the work place. I asked this employee for his name and he told me it was Mike **. He then told me that he was the "best" and a 'true professional'. I am writing this review on Yelp and will be sending emails to the ACLU, Anti defamation League and the BBB.

I bought a refrigerator in Brandsmart with my 3yrs warranty, the warranty expired in February 2016. My refrigerator broke May 4, 2016. Immediately I was given the information for the Brandsmart Service Center, providing I pay for service on my refrigerator. I have paid what I was told. It has now been almost 4 months and my refrigerator is still broken. Brandsmart customer service always transfers calls to the service center and they leave you on hold for sometimes an hour. And they say it's not the right dept and they transfer to the parts and scheduling dept. That hold is also an hour hold. After 50 or so calls, I stopped calling and called Corporate. Corporate takes no responsibility and send my calls back to the service. EYDE BOWE is vice president of customer service. But she has yet to speak to me. I am seeking legal action against Brandsmart.

Purchased a washing machine from BrandsMart USA. The delivery people damaged a floor tile. Called BrandsMart many times and was promised a callback. Never received any response. Went into the store and was given a different phone number to report the damage. Called that number several times with promises again of a callback. Never received a response. The worst customer service. Once they have your money THEY JUST DON'T CARE. Wrote a letter to their customer service dept and that was ignored as well. Will NEVER again buy anything from BrandsMart USA. I'm just sorry I didn't come to the internet before making the purchase and see all the complaints they have against them.

Made claim June 26. It's July 20. Had part over a week. Been on hold for a total of 9 hours. They showed with part. Still doesn't work. They referred me to Whirlpool to get replacement. Another 1 and half hours with them. Na na. Another 30 mins with them to hear service is closed. Eeeeeeeeeeek. A 700 dollar WHIRLPOOL MACHINE ONLY WORKS 3 YRS. WOW. I SAY WHIRLPOOL AND BRANDSMART SUCK.

RUN AWAY FROM THIS UNACCOUNTABLE, LOW LEVEL, GROSSLY NEGLIGENT PLACE! I purchased a split air conditioner with an extended warranty in Sept. 2014. I picked it up and had it installed professionally by a licensed electrician. It broke about 1 year later due to defective parts. My first call to Brandsmart was April 04, 2016.

While shopping I passed a group (4 or 5 b) of Salespeople standing in front of a 75 inch TV. One man was describing his experience with a customer he just finished with and he stated loudly and with no shame that the customer "** me down." Before I left I went back found the salesperson asked him for help (pretending to be interested in a TV) and asked his name. He told me it was Mike **. Just to be clear and try to allow the store to verify this encounter I have included his name and where he was standing. It was after 6 pm on Friday 6/30.

I purchased a washing machine in 2014 that BM won't fix or replace. Do not buy from this company. They do not stand behind the product or send out repairpersons in a timely time. Within a month of the last repair, they are sending someone out with the parts in 2 weeks!!! That means 2 weeks of laundry at a laundromat, which is a huge expense. We already did this for 2 weeks a month ago. This is all regarding the machine and nothing to do with us. Horrible!!! I am in tears writing this.

This place is the worst customer services I have seen. Nothing compare to this company. They refuse to help the customer. If there is any little change to refuse service do will take it. Please just try to find what you looking for in another store. RUN AWAY FROM BRANDSMART USA.

When visiting the Sawgrass Mills store, I attempted to purchase a Karaoke that was listed for a labeled price. I was advised by an agent that the price was not for that item. When asked to speak to a store manager I got a lead who clearly told me nothing can be done after he removed the label that was there. I called corporate who asked me to speak to the general manager which I did and got a second manager who still didn't resolve my problem. It's sad because as a customer I have to shop and check prices when they had 7 employees standing around in a huddle talking. On top of that NO GENERAL MANAGER can speak to customer. Too busy.

How shady is Brandsmart?!?! Here's the issue... My husband bought an item at Brandsmart and returned it within the proper return time. They handed him a receipt with big, bold letters on top that says "CREDIT" and it was a credit for the full amount back to his credit card. He checked the next statement for the credit and it wasn't there yet. He then checked the current statement and still no credit. He called his credit card and they are going to open a dispute but here is the interesting part.

Very Bad CUSTOMER SERVICE EVER. I got an music equipment. When I open the box the lcd was broken and when tried to change it the manager said me that they not sale products in that condition. (I did this within the 5 first days after the purchase). The Store managers are extremely unprofessional and rude. NOW DO NOT BUY ANYTHING FROM.

I did an order online on May 1, 2016 for an air condition wall unit that was in stock and I paid online and I got email for delivery on Thursday May 5. Today, May 4, I received a call from your office confirming you cancelled my order because you do not have it in stock. I tried to call you to find any other way to solve this problem but they put me on hold for more than an hour every time I call and I asked for the supervisor. I already arranged with a technician to come on Friday to install it. Also on May 1 a few same model air conditioners were on sale in other stores but I chose Brandsmart. Because of this I now I lost other chances to buy this unit while it was on sale and I did not get the one I ordered. I am very upset that a big store like yours would do this without any other solution. Unfortunately I will do more complaints and bad reviews if I do not get any support from you.

Last year I purchased a dryer. The delivery service took my door out and they didn't want to put it back. I went to the store then put a formal complaint and the manager told me they were going to contact me but till now nobody call me. I just purchase new appliances and they supposed to deliver them today. They were late and then they call to tell me that besides the time frame the driver is two more hours late.

We bought our TV back in 2013. With the TV we got the warranty so if something happened we could have it fixed. Back in December the TV would not turn on. We called made a claim to get it fixed. It took them almost 2 months to fix it. We get the TV back and it worked for maybe a week and then it would not turn on again. If it did turn on it would cut right back off. They came and picked the TV up to take it to the shop, had the TV for over a month. We got our family TV back on Wednesday but did not hook it up till Thursday. We thought everything was work fine.

Many years with Brandsmart. Last June purchased washer and dryer. Dryer was broken several time until was delivered in working condition. I decided to go back and give them another chance. I just purchased kitchen appliances. The ice maker delivered 3 time. Box is missing some screws and parts, they are so stupid 3 time they sent the same box missing parts. We wonder the reason why everything is sent to India, Russia, we American can't do our job anymore. Still waiting for my ice maker.

I placed an order online for an Xbox One system. It was supposed to be delivered today 4/1/16. Came to find out that it was being shipped back. There was no phone call from Brandsmart about my order. I called customer support and they told me I put in my order information wrong. Not even a courtesy call at all. Customer service wasn't willing to help. I asked for future order "is it going to happen again" and the rep said "well you can make sure you put in the right information next time". Last time I checked, I didn't move or change my name. First time order and it will be the last time. I didn't think customer service could be worse than Wal-mart's.

I bought online a washer and a Grill. They had me waiting for 5 hour for the delivery and never called me to let me know what was going on. When I called them, they told me my address was wrong but I check when I placed my order and everything was fine. We re-schedule and second time they had me waiting for 6 hour. No one showed up until I called and they told me there was a problem with the system and they gave a wrong delivery time.

Could write a book on how poorly you are treated if you need service. Just trying to speak to a manager is impossible. They seem to hide when problems arise. Whatever money you think you will save shopping there is really not worth it. Read all reviews they tell the story. The delivery drivers are pretty good though.

I have a LG front load washer. Works ok but I did not know until doing research after it was purchased there is a flaw in the pipe that takes the water out of the washer. Anyway washer began to leak so stupid me called in a repair. I was told it would take approximately 22 days. On the date of the repair no one called so I called and was told and I quote "we don't service that area". So the young lady gave me another company to call, Best electronics (don't use them), and I scheduled an appointment for monday the 7th between 6-10 pm.

Our nightmare was at the Brandsmart on US1 and SW 160 st in Miami. My 76 y/o father went alone to purchase a Sony 55 inch smart tv. He went to the loading dock and the retriever pulled the tv from the box and plugged it in and asked if it was "OK". My father not knowing what a cracked lcd screen even looks like, said "I guess, its on, and I see color". So it went in the truck and I met him at his house to mount it on the wall. After we carefully did all the requirements and got it on the wall and turned it on... there it was a big crack. My father said "well wait a minute, that's what was on it at the loading dock". He really thought it was a color check.

Purchased a BRANDSMART Whirlpool refrigerator 12/10/11. January 15, 2016 began complaining to BrandSmart. Purchased an extended warranty plan at time of purchase. Since 1/15/2016 (my first call) to Friday 2/19/2016 (service people forth home visit). AS OF MONDAY 2/22/16 refrigerator does STILL NOT WORK PROPERLY. I was told a new Refrigerator would be delivered to replace this non-working refrigerator, but as of today still not been contacted. Poor customer service.

I went to my local Brandsmart store about 5 hours ago and purchased a 4k LG HDTV 60". When we got home we plugged it in and at the top corner of the screen there was an impact mark and the screen is now black. We immediately took it back to the returns department. While there we spoke to one of the returns employees and he expressed that he would have to have a department manager (Wilfredo) look at the TV. After about an hour (not exaggerating) I asked the returns supervisor if she could please call the manager again because we had been waiting for an hour already and while rolling her eyes and sucking her teeth she asked me what I wanted her to do she couldn't drag him in there.

We purchased a washer and dryer in the last week of January to have it delivered on 02/03. Unfortunately our contractor would be unable to finish the closet on time, so on 02/01 my husband called the store and requested it to be delivered on 02/04, Thursday. Come Thursday no call so before 10 AM we called and they said delivery was on Friday. Friday?? We are 4 people in the house, being one 9-month old baby and my 77-year-old mother. The customer service was sarcastic, she transferred us to Ike who was "trying to help me," transferred me while I was talking and no one answered again, about ten minutes later they hung up without talking to me again.

It's the first time I write a complaint about something or someone. I hope many take this into consideration before actually investing their money into Brandsmart USA. The employee in charge of return items with the manager Ed. I approached myself to them as a worried parent due to the fact that I had bought a hover-board for my son for Christmas and having seen with all due respect so many incidents taking place with that hover-board. As a caring parent would do I directed myself straight to the store to return it. Not to mention the batteries had a possible chance of explosion, having a high level of insecurity, with my receipt for the hover-board in my hand and the electronic device in perfect condition in its correct packaging.

I purchased a new washer the week before Christmas online last year for my 85 y/o Grandmother. The new washer was delivered on the 23rd of December. When I went to go try out the new washer the following day to make sure it was working correctly I realized that it was not. I've had multiple issues with Brandsmart in that they brought me a second damaged washer, didn't come to pick up the broken washer and did not fully reimburse my monies. I've been dealing with them to this day.

I bought a brand new washing machine and dryer from Brandsmart U.S.A on March 23, 2014. The washing machine rusted out. I called out Brandsmart to come and fix the washing machine. The tech came out and said the washing machine was rusted out and he had to call in a new part. Once the new part came in two techs came to the house to fix the washing machine. The new part had a crack and would have flooded my house.

Don't even know where to start. Spent almost $8,500 in 1 purchase (including $800 of extra 5yrs warranty on every items). Microwave started having issue 3 months after purchase (Whirlpool WDT790SAYM-ss: $579. Yes for a microwave, a real piece of **! I owned in my college yrs $30 microwave who lasted me more than 5 yrs.) To make a long story short - 3 issues in 1&1/2 yrs and not to mention that it's was a NIGHTMARE to get in touch with service department. They usually take 7 days to come to your place + all employees are rude (One even spoke to me over the phone while he was eating.) and you can sense that they are not trying to help much, that they are annoyed by you calling about your microwave issues.

We bought a Frigidaire dishwasher 5 months ago. It's under warranty and Brandsmart's outsourced repair company is a nightmare. Over 10 day period we had three confirmed service appointments. Repair person never showed. And each time we called to ask about the no-show, we were lied to and told the repair person arrived, "knocked on the front door" and left because no one was home. Impossible because we live in a gated community and no record of repair person ever showing. Also cell phone call log shows no calls from repair person, another blatant lie.

They sell me this equipment with extended warranty but when the ice maker broke they came took the part and after 2 months never came to install the new one. I make 4 appointments. I lose 3 days of work. They keep cancel the appointments and they refused to honor a refund. Been the worse experience in my life. I pay 2013.75 for a defective refrigerator with a warranty is useless. I'm so upset that I'm planning on take civil action.

I purchased online a 65" LG Smart TV on Sunday 11/22 at 7:39 A.M. I received an email with a confirmation number from the store. Also written in red a note asking me to wait to receive a pickup confirmation before heading to the store to pick up the TV. I called the provided # 800-432-8579 on Tuesday 11/24 to find out when I could pick up the TV, I was placed on hold, got disconnected. Then I decided to complete the survey that was sent to me after the purchase in which I complained about the way the issue. Few minutes later, I got an email from PayPal stating that the store cancelled the purchase, no reason given. I called the store again and again, sent email and was told it was a computer glitch that there isn't anything that they could do.

I bought a LG refrigerator from Brandsmart and it broke for second time. Called for repair. First tech came just looked and said that he cannot do nothing about it. Second tech came after a week, he said the compressor is bad and needs to replace it. A week later he called me saying that received the parts is in store and will call me for schedule a date for repair. Past 25 days no refrigerator in my house. I called them 3 times and they keep saying they will call me back but never. Very dissatisfied with Brandsmart... I will never come back in this store.

We purchased the Sharp - 70" Class Smart AQUOS 120Hz LED 4K Ultra HDTV With Wi-Fi from Brandsmart this past Friday. They unboxed it in the store and my husband checked it for scratches and dents and signed off on it. When we got home we noticed very faint horizontal line across the top screen. We boxed it again and took it back to the store for an exchange. When they plugged it in it had a large black mark on the screen as well. The TV was handled with care and you can tell it was never dropped because of the frame. Brandsmart does not want to exchange it and they are telling us that we are stuck with a broken TV. We have been saving money for quite a long time to purchase this TV and we are beyond disappointed and frustrated at what is happening.

I purchase air compressor at Brandsmart at West Palm Beach. Noone told me about no return policy. I came to return because it is small that was when I was told that the return policy does not apply to this equipment. Their service is so unprofessional. I think the store know that the equipment that they sell is cheap and disfunction easily so they have no return policy. I don't recommend this store to anybody. If you need to buy equipment please go to sears. They have better return policy.

In October 2013, we purchased a brand new, French Door LG refrigerator. We also purchased the refrigerator with a 5-year full warranty. In June 2015, the ice maker stopped making ice. We called the warranty department and they sent a service technician to repair it. Cut to 4 months and 9 service visits later (yes, 9 visits) and the ice maker is no closer to working than it was back in June, when the problems first surfaced. Since the same service department said they need to come back twice again this week, it will make trip number 10 and 11. I have finally had enough of this nonsense and called the BrandSmart warranty department.

In November 29, 2013 I purchased a refrigerator Frigidaire plus a 5 years protection plan. On November 24, 2014 the fridge stop working right before Thanksgiving. I called for service, a technician came, open the refrigerator, pour hot water into the panel and said it need and ordered the part. From November thru May 2015 I had about 5 technicians visit my house and change part. Finally I took the fridge to the store, Brandsmart refuse to accept it and offer to lend me refrigerator and pick up the defect appliance for repair.

If you're looking for poor customer service and rude employees Brandsmart USA WPB is the place to go. They have the most ridiculous return policy, as they will pick at any little thing to charge you a 20% fee to return products in their store. The cashier said he was going to charge me a 20% fee for my return ($38) for a piece of foam that was not in the box. He was very rude during the whole process. I asked to speak to the manager and he stated he was the supervisor and that was it. He would not get anyone else for me to speak with. Brandsmart USA should be absolutely ashamed of doing business in this manner. I'd rather pay more money and feel assured that if I'm not satisfied with the product that I can return it. Worst place to shop.

Bought a Quasar LCD LED tv from Brandsmart in Stockbridge, GA on 2/16/2015 and on 7/11/2015 it stop playing. Took it to Brandsmart, they say I had to call Quasar. Call them and keep getting the run around but no one in my area can come fix it. All I want now is a refund and never to go back to Brandsmart. They could have told me this at first when they put my info in plus they sold me a warranty.

We purchased a Maytag Bravo washing machine in 2012 and bought a 5-year parts and service warranty from BrandSmart. The washing machine lid locked on us with a full load inside. We attempted to reach the warranty service company and was left on the phone for over 1 hour. We then call an alternate number and spoke to the service company that promised us to call us back with a schedule appointment the same day. I did enter the request on the warranty service company website two days ago and never received any response. I finally contacted a local appliance service company and they came out the same day but charged $120 for the service, which I would like to get reimbursed by BrandSmart.

Purchased a Maytag Electric range from Brandsmart back in 2009, in August of 2015 the lower burner went out in the stove. I called the warranty company in which the warranty was purchased, they referred me TO Brandsmart service dept to further assist with getting the range repaired. That was the referral from hell... called the 10th of august, was told that the next open appointment would be the 21st of August, a whole 2 weeks later.

I purchased a washer 6/30/15 along with a 5 year service plan. Since then the washer has been out of service three times with the same issue. Each time the tech. comes out they blame the detergent. Today 9/8/15 a tech came out was argumentative and left without even checking the washer. This issue has cost me not only aggravation, but also money. Since I purchased this washer it has consistently stained clothes with black/grey blotches. I have had to throw away very expensive school uniforms, not to mention other items, due to these stains. This is the third time I am having this issue, not to mention several clothes that have been ruined due to the inability of the technicians to diagnose the problem correctly. Then, when I call customer service to schedule another visit, I am told I have to wait 3 days to get what the tech that came today 9/8, that did nothing, put in notes. In the meantime the customer is without a washer.

I bought a display model dishwasher. It was missing the kick plate. The saleswoman told me to call the manufacturer and they would send me one for free. The manufacturer said that they would not do that on a display model and it would be $55.00 plus shipping. I bought the extended warranty. The saleslady discounted the price of the warranty with her manager's approval because they need to make warranty quota that day.

I purchased a washer on Jan 2013 Samsung and bought 5 years warranty on it. On March 2015 only 15 months the washer start making a very loud noise. We call and after a month, one person shows up and says "I came check but I be back next week." By calling about 4 time in a month one guy shows up and changes something and leaves saying "that is good now." We started the machine and it makes more noise than before. I call the repair center and being on hold for one hour on the clock, a lady answers and listen to the whole story and, "Hold on, I am going to transfer you to right person." After holding another hour I hang up.

On April 30 2013 I purchased a Whirlpool washer and dryer from Brandsmart and bought a 5 year service plan that I thought was from Whirlpool. It turns out we have had nothing but trouble with the washer and it's like pulling teeth to get a service call and when they come they say there is nothing they can do. I spoke to a women who said she was in charge of service and she was to call me back - never happened. The washer only works on the small load only among many problems. I spent 1800 dollars and after 3 years I am ready to throw the out and that is an expense I cannot afford in desperation. I spoke to Peggy ** and Yevette ** at Whirlpool and they will do nothing. HELP.

I went to Brandsmart. As in the past I have had a good experience. This am 8/13/15 I went to purchase a 32 in TV. The sales person was were nice and told me he could give me a 50 in. Quasar one at a good price. So I purchased it along with a two year warranty. On getting home and setting up the TV it had no picture. I call them back and they told me to bring it in. The sales person was going to exchange it but the manager refused, told me I broke it. And he would only refund my 2 year warranty. I talk to corp. and was told there was nothing they could do. I am 76 yrs. old and live on social security, who can not afford to throw $300.00 away. These people were very rude and I received nothing in return for my $300.00.

Called 7/10/15 to set a service call to repair my washing machine that was two years old. Called to follow up on 7/13/15 and was told original info taken on 7/10 was not input correctly. Gave correct info. Wanted to make an appt for either one of 2 afternoons available and was told I needed to be available all day. Scheduled appt 7/23/15 and had to take off a day from work. Called early in the morning 7/23/15 and was on the phone 45 minutes and told someone had input wrong contact phone number and was not sure if someone could come out and that day. Now told twice that input error made. Tomorrow 2 weeks without fixed machine, took day off work ($$ lost) and still might have to reschedule. Folks RUN from this company. BrandsMart gladly takes your money, up sells this fantastic extended warranty and it appears it is not worth the paper it is written on. Customer service a joke.

I've tried contacting Brandsmart by phone, claim filing (twice) online, calling and writing to the appropriate person with absolutely no results. Brandsmart has to be the worst in the world when dealing with customers. I will be filing a complaint with the BBB in hopes of getting some help with my broken washer.

I purchased a MiTraveler tablet 3 days ago. Went to exchange it with the receipt and they said I cannot exchange because I didn't get warranty and they don't know if it was me that broke it! I didn't even want to return it. I wanted an even exchange. This is the first and last time I will purchase something here. So disappointed.

In April of this year I purchased all my new kitchen and laundry room appliances from Brandsmart West Palm Fl. I spent greater than $8000. in new appliances. One of the units was the PYE22 GE profile Refrigerator. Since we have owned this unit, the entire contents of the refrigerator has spoiled twice. The temperature continues to raise to mid 50s, low 60s.

Worst customer service just bought a 40" TV. When taking out of the box with only slight pressure the screen shatter. Very poor quality merchandise. Within an hour of purchase took it back and they refuse a return even with the 20% restocking charge or replacing with the same merchandise. The manager from the store on US1 at 16051 S Dixie Hwy Miami, FL was actually rude while at all times I was being polite, even to the point of telling me to take my TV and leave. I have been customer for a long time. Never expected such crappy business practice and will never again shop at your store. Had a call from them to reiterate their return policy was according to the discretion of management and that they would not help in any way. Take it for what is worth and take your business elsewhere where maybe they value the customer more. Where does it say manager discretion in their posted policy?

I bought a Samsung refrigerator from BrandsMart U.S. After delivery I noticed two dents on the front door. I have been trying to call them for a week to let them know. I cannot get through. They keep transferring me to another department and another department. Finally the last person hangs up on me. One of the operators told me this is their policy to make sure you give up.

CUSTOMER NO SERVICE STORE. MULTIPLE HANG UPS WHEN CALLING CUSTOMER SERVICE. When calling customer service be prepared for being disconnected when transferred and long wait times when placed on hold. On several occasions when I called to ask questions or inquire about installation times I was placed on hold for more than 10 minutes if not disconnected altogether in the process. This caused me to call in again and go through a long phone tree in order to speak with someone and start the process all over again.

Purchased a washer and dryer. Dryer measured correctly and did not fit, washing machine did not work at all and I was charged 38.99 for them to pick up nonworking merchandise. Never again.

You can go to Brandsmart. Probably you will find a good price (of course not the best quality) but you should agree to lost several hours to return or exchange a product. I have been at least two times on this situation. I will never go again to this store. Very fast service to get your money, but very terrible service to return YOUR MONEY.

After contacting Brandsmart for service on our air conditioner which failed to work during the hottest time of the year on Tuesday we were told that a service tech would be out within 24 to 48 hrs to repair or replace unit. Well here it's Saturday and still no call back! This is after numerous calls to the store and also driving 20 mi. to go talk to the store manager last night. We were assured that we would be called back on Friday with a time to come on Saturday for service. And no callback on friday and no call back know today either.

After fighting with the warranty company for six weeks, I finally got the credit to replace a refrigerator that had failed. When the delivery was made, I was totally disrespected by the delivery person. You see, I'm transgender, and I identify as female. The delivery person kept calling me sir even after I corrected him twice. He even went on to emphasize the sir every time he said it. This was rude, insensitive and disrespectful beyond belief. After calling customer service and talking to his supervisor, I was further made to feel like a lower class citizen when I was told that not everyone could be expected to accept my "lifestyle". You may not care about this transgender girls issues, but, maybe you care about respect and courtesy and will bring your business elsewhere.

I bought an LG French door refrigerator from BrandSmart in July 2013. It stopped working on May 6, 2015. After calling BrandSmart for help (I have an extended warranty) I was told they could get to me on May 13th. I have a sick person here and her meds must be refrigerated. BrandSmart was not concerned about that. I have lost about $300.00 in food, plus have had to buy restaurant food several times because I have a very limited place to store food that must be refrigerated or frozen. Over the last several years I have bought about $10,000 of appliances, televisions, exercise equipment, and computer equipment from BrandSmart. I won't make that mistake again.

My husband made a tv purchase last year for a 60 inch 3d Smart tv. Then we had a real bad storm. The tv didn't have a surge protector and the tv broke. We had 3 tech visits without any progress. We tried to speak to a manager in the service department. My husband spoke to him. The manager was telling him that he will take care of it and was told 3 to 5 business days. I can't believe the way they treat their consumers. We agreed we will never get a big ticket item ever again from BrandsMart. We also have a 2-year service agreement and it is not worth the paper it was written all. Then we were told by another person in the same service department that part was outsourced and that they sent a email to the manager and he would call. He never did. The customer service is horrible. I would not recommend this store to any of my friends and family. They lost my business.

Purchased a SEIKI TV at Brandsmart in 5/2013- Purchased the top Tech Protection- In early April TV started to have problems while tuning on. Sometimes will turn on, sometimes it will not, sometimes it will take two or 3 days to turn on, others it will turn on. Called Brandsmart & explained the problem. They told they will send a technician but that if the TV turns on I will have to pay for the service. Explained them I was unable to know when the TV will start & when not, told me that was not their problem. Finally agreed to send a technician. Later advised they do not have a provider for Seiki TV in Miami Dade County. 30 days after I am still without TV. It has been a terrible experience, horrible customer service.

I purchased what the salesperson said was a top of the line Professional Series Frigidaire Refrigerator. I also purchased the extended warranty because the salesman said it was the best in the business (I wish I had read these reviews first). DON'T DO IT. The warranty people are not part of BrandsMart as they claim. It takes days for them to respond and they do it in cycles. First, it takes 2-3 days for them to send out a claims representative who pretty much does nothing but verify the refrigerator is there. Next after 2-3 more days, they send out a repair tech. He is supposed to diagnose the problem.

I purchased all new KitchenAid appliances for my new home 5 months ago. They are all stainless steel. The refrigerator they sold me was not counter depth... mind you I went in with all of my measurements, after them delivering the refrigerator 4x due to dents and scratches. I just got fed up and agreed to stay with it. My husband is a disabled veteran of the gulf war, he had to get surgery therefore the other appliances were not installed till Jan. 2015. The appliances started rusting, the microwave vent didn't work and the oven does not really self clean. The new aqua lift feature from k. aid requires you to oven clean 5x before it cleans off anything.

Ordered a TV online a week later they called me to let me know the TV would be delivered the next day between the hours of 1 and 5 pm. Waited and waited, no delivery. Called customer service the next day, they took all my information and told me my TV was on back order. I asked, “how come no one called or emailed me!” The only answer I received from them was “sir we just place the orders, you have to take it up with the store.” I told her, “you called me! With a delivery time and if I didn't call to find out why it wasn't delivered I still wouldn't have known.” Couldn't give me a time of how long it would be on back order except call back on a week and see. They don't have to ever worry about me buying anything from them again- TV’s canceled... Horrible communication and customer service.

DO NOT buy their extended warranty. I bought their 5 year extended warranty on a machine that only worked for 13 months. They refused to even come out and look at it because it was "cheaper for them" to just refund my money on the machine. Never mind the 5 year warranty that they would not refund or even cover redelivery of new machine. And actually, I did not even get a refund but rather a "store credit" which I must use at their store again. Their manager Joe, is extremely rude and does not return phone calls. Beware.

Ordered my washer and dryer online, delivery date scheduled for 2/28/3015. I made several attempts to call this business the day before the delivery once I realize nobody called to confirm my delivery or to give me a window of when to expect my merchandise.. After being hung up on and transferred around I get a phone call in the mix of this madness from BrandsMart informing me my time frame will be between 1-5pm, which wasn't satisfying but I agreed to it.. About 40mins later I get another call stating that the washer was in stock but I will have to wait a week later to get the dryer, then this guy asked "Do you still want us to delivery the washer"? I stated, "Why would I want partial order, I need everything at once.." Being that I was exhausted from earlier I agreed to wait..

The Sawgrass store has the most pathetic, inept help that I have ever dealt with in my life. We inquired about two chairs in the 2/12/15 ad and they said they had three in the store in our color so we went to the store immediately and they did not have them in stock (after they said they were there) but would order. We paid, and for 25 times, they can’t find the receipt number, phone number or name, and have no idea where the chairs are. They found our credit card fast enough for the payment but not the merchandise. Now it is Feb. 25. If anyone who works for Brandsmart cares at all about customer service, please find them and get this resolved!

On June 2013 I bought a Samsung Induction FTQ307 and an extended warranty of 5 years, I was really happy for my new range. After 6 months (I don't remember exactly) the burner explode, no visible damage but I couldn't use any more. A month after finally I got an appointment, yes a month for an appointment because I bought the range online and they couldn't see my purchase, they said that if I would bought the range in the store I would never have this problem to find my account. The technician came and omg unbelievable, he start saying that only rich people were buying the induction, not so many people buy it, the chef, I'm a chef, don't use the induction but gas and many other things that were useless for my repair.

Delivery issues: The driver called me. I told him I wasn't home yet. Then I got off work early called the sales guy told him I was headed home. I tried to call the driver he didn't answer. I later spoke with a manager who informed me that they didn't even come to my house.

This very unprofessional and bad peoples. Sold me a broken tv for over a thousand dollars. When brought it back they told me that I broke it, then I understood why they are cheaper just because they sell broken stuff. Please be very careful and don't let them fool you with what they do. Turn things on and off right away. Take your time with those bandits. THEY ARE NOT GOOD PEOPLE.

I am GREATLY disappointed in the service after the sale from my Brandsmart dealer. I purchased and extend warranty and when I noticed my refrigerator freezer starting to defrost, I called Brandsmart on 01/22/15. I was told a tech would be out on 01/26 and someone would call me 01/24 to schedule the time. On 01/23 the entire refrigerator stopped cooling.. I have a pregnant wife who is 8 months + with two small children. I had to throw all my food out and eat out for breakfast, lunch and dinner. I'm okay with that because I understand what was happening, and I would be reimbursed for the groceries. What I'm not okay with is the lack of customer service. I work for a major company and we has several servicing centers. We push customer service excellence consistently and anything less is unacceptable.

Am actually writing this review on a 9" Sylvania DVD player I purchased for my children for Christmas. I purchased 3 of them and 2 work fine out of the box. 1 was dead on arrival. Brandsmart will not do anything about it because it was not within the 5 day window!!! I ordered online and there was no way we would know about it not working especially when we ordered it for Christmas. Sylvania a.k.a Curtis has been an absolute joke to work with. They keep putting us off and want us to pay to have it fixed. I am extremely disappointed in both Brandsmart (I refer to them as Branddumb) now, and Curtis. What a joke!! Don't buy from either!

Purchased a Whirlpool refrigerator 2 years ago. Took out the Extended Warranty 5 years, additional $99.88. 8 service calls, 4 each for specific component failures. Every time I say I want you to honor your "No Lemon Guarantee", I am redirected to set up ANOTHER service call. Never that they will resolve and refund my money or replace the unit. I have offered to upgrade and pay the difference, I just am extremely unhappy with this product and livid at the non responsive attitude to my complaints.

Once your money is given for the purchase, do not count on customer service, follow up, or even courtesy! Our delivery drivers attempted to drop off the fridge without installing it, telling us it was simple enough to do ourselves. We called the store for info and questions about the delivery, the instructions for the appliance, and we're told to look it up ourselves. We were even told by the main customer service number, as well as the store, that managers are " too busy to talk to customers." For a $1,000 purchase, I would like someone who will talk to me. This is my last purchase from BrandsMart.

Register could not print receipt. Used debit card with Pin. Received instant message from my bank confirming transaction. Cashier went and got a receipt from another location. When checking out by attendant at door scanned receipt and asked to return to see manager. Spoke to three different supervisors and wanted me to swipe my card again, when my bank account showed transaction. I guess they are doing so much business that they don't care about losing one customer. I am done with that company. All supervisors I spoke with were very argumentative.

I purchased a new Maytag refrigerator and plugged it in and it did not work. I called Brandsmart and they said it was Maytag's responsibility. The service technician said it had a bad compressor and it would take two weeks. When he came back he said it had rust and the evaporator was bad. Now they say it will be January 5. I called Brandsmart and questioned if this was new one. They were rude and told me that that would not replace it. I have bought many products over the years for my house, office, and two daughters' houses and will never buy from them again. I went this weekend and bought a new one from Lowe's and am now with a useless refrigerator from Brandsmart. Maytag said the warranty was void because it was in an office and I said no one ever told me this. When I said I would move it in my daughter's house they said even though I have never use it there it is still void. I warn everyone be careful when you buy something from Brandsmart or Maytag.

I was emailed cyber Monday ad. I saw a TV I was going to buy and clicked on the TV specs. Below the TV it said it said (valid 11/30-12/06) this was on 12/03/14. I went to purchase the TV for 327.00 and when I went to check out it changed the price to 449.00. I went to brandsmart last night the 5th and showed them the ad I saw. They said it was an online-only sale and I had to order online. He said it was valid as the date was good till the 6th. Emailed customer service and got nowhere. She said it was only Monday and Tuesday. I tried to explain the date said good until the 6th and asked for a supervisor 2 times. Never got one. Then I called and spoke with another woman who treated me like I was stupid. I asked to speak with a supervisor and she transfers me to appliances. The appliance guy said they do it all the time and I should report her. I called back and spoke with another woman who assured me a supervisor would call me back in a few minutes. Never heard from anyone. I will be buying a new TV for my son but not from brandsmart USA.

I purchased all kitchen appliances from Brandsmart. The sales woman was sweet, but typically mechanical with a smile. I'm so tired of hearing "I'm so sorry" with nothing to back it up. How about an action change? The sales ticket didn't include the outside subcontactor bill (which was fine, I knew there was a charge). Just irritating. The Brandsmart delivery men, built like football players, were supposed to hook up the existing water line for the refrigerator and told me they didn't do that. I called the company, and they said they do and would send them out TWO DAYS LATER. The subcontracting company for the microwave and dishwasher came out and wondered where the dishwasher and microwave were. That company is TCI. He was irritated too, BUT they tried blaming me, saying I told them not to bring it!!

I bought a dry machine, after 5 months begin to make a noise and then have a hole. When I call customer service they send me a technician. Then they call me and tell me warranty don't cover that. It's the worse product. Don't buy this product.

I purchased a new (not scratch and dent) new full price washer in November 2013. The pump went out on October 11th, I called the 24/7 service line and was just play acted by the lady that answered the phone and was told that someone from the service department would call me back within 24 hours to schedule the service call. I received a call back on Monday 10/13 and was told that it was going to be Friday 10/17 before someone could come out. I was not pleased with week lead time for service, but I conceded. The repair technician showed up at about 3pm on Friday afternoon. After checking out my (11 month old washer) it was determined that the pump went out. I was told by the technician that it would take about a week to get a new pump and he would call to schedule the repair. I was not happy and expressed my dissatisfaction to the technician (in a nice way - I know he does as he is told to do by the I-really-don't-care-if-you-have-a-problem service department) and he told me that he would rush the part as much as possible and try to get it back out as soon as possible.

Do not shop here! They have no customer service and after they have your "warranty" money - they forget that you were a customer. Shop anywhere else - even if you pay a few dollars more, it will be worth avoiding the hassle of this company. They outsource their warranty repairs and the warranty group has no communication with the service department or customer service. It is an obscene mess and jumble of aggravation. The people that work for the company, namely Linda **, Irene, Renee and Miriam in customer relations have absolutely no clue what customer service means. Your telephone calls are transferred and transferred without end and what is likely in hopes of just hoping you will go away. I cannot go away because they own my warranty/service contract. Just shop anywhere else!

Brandsmart not serious company!!!!! I bought a vacuum cleaner on July 4th. Today is 23rd of July. I have the receipt and the box. I did use the product but I didn't like it. Didn't have enough suction. That's why I was returning. The person who sold the machine said 30 days if I don't like the machine!!!! And today when I'm going to return receipt said 7 days???? What in the world?? How such a big company divide the term of amount of days because it is different manufacturer?? I don't get it. It is supposed to be the same - 30 days at least... Totally don't recommend go to that place. You are always be losing the time and money no matter what?? DON'T BUY anything from them.

I purchased a $500 GE Profile Convection Microwave built in 1 1/2 years ago. I also purchased an extended warranty. The unit has had problems from the beginning but a month ago it completely quit. Brandsmart service has been out several times and each time they bring parts but it never fixes the problem. I am trying to get them to replace the unit with no luck. I finally went out about a week ago and bought a cheap counter top microwave so we would have something to cook with until mine is fixed. I just tried calling customer service and the lady there told me there are more parts ordered but has no idea when they will be in. I told her the extended warranties should include a loaner if your item cannot be repaired quickly. She said they don't do that. I have been trying to find a phone number for the corporate office but they have that well hidden. This is total BS and I'm posting on here and now getting ready to file a BBB complaint. Brandsmart prices are good but do not waste your money on the extended warranty. They truly are not set up to service what they sell.

I purchased an item and set up delivery. I requested a delivery time of after 4 due to I work for a living. I was told "that can happen". I get a call at 1pm that they were at my home. After attempting to get the delivery after four and was told NO, I just canceled my order of $1,667.00 and my $4,000.00 Brandsmart credit card. They called back to tell me they still can not give me a time for delivery. What idiots can't give you a time of delivery?

Do not buy from this people. I have had the worst experience of my life by buying a washer-dryer combo and extended warranty, being broken for more than a month and they keep bouncing me back and forward. And the machine that is not even a year old still not working.

Brandsmart is the worst place to buy anything. After I bought a Daewoo washer, it broke in a year. After a month waiting for the parts, the technician came to fix it. 5 minutes later, after he left, it broke. They told me they were going to replace my machine. And now it says they ordered the part again so I have been waiting another month. Every time you call, someone else tells you something different. Never in my life. The worse place to buy something and the worse warranty ever.

I purchased a front loader washer in 2011 w/ warranty. In Feb. 2014, the rinse cycle on the washer declined. I called the warranty department. It took 2 weeks for a technician to come out and diagnose the problem. He said he has to order a part and it will take 7-10 business days and that was March 7th. Today is April 2nd and no one has come back out, better yet not made a follow up call. I called to get an update and at that time I was told there was no ETA on the part and they will outsource and to call back in 2 days. I called Brandsmart WPB, FL location and was advised to call the corporate office and file a complaint.

I purchased a washer/dryer at the Brandsmart on Buford Highway in Gwinnett, GA. This has turned out to be hands down the very worst decision since purchasing our first home. The delivery man came in with dirty shoes and hooked up our washer and dryer incorrectly. On his way out, he made the comment of "Oh, did I make all of this mess?" Referring to his dirty shoes leaving marks all over our floors. Never once did he offer to clean it but instead left.

I purchased a Magnavox TV Model 37 MD 350 from Brandsmart on December 24, 2012 with a 2-year warranty. It worked fine until the morning of January 3, 2014. I took the TV to the store the same day and that's when the trouble started. I waited in the line for a good hour and when I was finally able to see the Rep Octavia, she sent me to the phone to spend another half and hour to talk to the Warrantech people in order to obtain an authorization number. I filled out the service request form and I was told that I would get a phone call over the next couple of days and that the whole process would take 15 to 21 days.

Bought an LG TV from Brandsmart a few years ago with a five year extended warranty. A few months ago in September, the screen showed a line down it. So we contacted Brandsmart about our warranty. They had a repair company contact us within a week. After some time and contacting them (repair company), they determined it was not fixable and needed to be replaced. Brandsmart said they needed to receive info from repair company to start any kind of replacement order. This took at least two weeks longer.

I purchased a portable AC with heat In March 2012 with 1-year warranty. It worked fine all 2012 until November this year, the unit begins to click on and off when we turn on the heat. I called and a tech came out 3 days later while my oldest daughter was home. They had to explain how the unit worked, he turned it on and off and then said it was fine. One week later, it happened again and was told that if they send the tech out again and find nothing wrong, they will charge me $69.99. The man didn't even bother to go inside the unit and he reported he had to show us how to use it. We have had it over 1 year and he's showing us!!! Morons!! I will never buy anything else from them again. I would rather pay double elsewhere than deal with them!!

Now I find that after 30 days, BrandsMart is no longer responsible for the warranty and it is up to the manufacturer to cover my warranty. I purchased an LG TV and after less than a year, the board went out. I cannot take it back to BrandsMart. I have to wait two weeks to get the part from the manufacturer. I also bought a Kitchen Aid dishwasher, paid for an extended warranty. The rinse cap popped off in the bottom of the unit and melted (5 dollars at most). The warranty does not cover this because it is not a mechanical problem, even though they have to replace the entire soap/rinse unit - I also have to pay for a technician. What is with these rip-offs extended warranties??? I cannot believe people do not believe in customer satisfaction. They only want what they can get in the moment. I purchased KitchenAid for years. I have purchased lots of things from BrandsMart... but I will not be shopping with any of these companies again.

After waiting for 3 days while the order was on processing, I received an email from Eydie **, VP of customer operations saying, "We apologize for this inconvenience; however, we no longer have this item in stock. There was an error with the computer and the inventory. At this time, we have processed a full refund on all 3 orders." They never reimbursed for the inconvenience and it is going to take a week to get the money back.

I was a BrandsMart customer for many years. I have purchased an entire kitchen's worth of appliances, flat screen TVs, tablets, Xbox games and accessories, and endless amount of kitchen ware and I have never had such a horrible experience as the one that I recently had trying to purchase a new washer and dryer. I decided on a not so good Maytag washer and dryer set, with the help of your lovely sales personnel, that when delivered did not work. Strike 1. I proceeded to go back the next day and exchange the set. When I went to the store, I was directed wrongly two times until I was told to speak to the salesman and manager on the appliance floor. Strike 2. When I got there and explained the purpose of my visit, the salesman advised to just pick another washer/dryer set and let them know when I was ready (Since there was no commission for them on the sale no one wanted to help me) Strike 3.

Two years ago, I purchased a 55" Samsung TV that cost me $2400 before taxes and extended warranty. I paid 270 dollars for the 5-year extended warranty that BrandsMart offered. About 18 months later the TV stopped working and we called the service department to get a technician to come to our house to fix it. Well, it took a little over 2 months to complete the repair and, unfortunately, a few months later, we had the exact same problem with the TV and again another few months waiting for parts and service and again!!!!

I purchased a microwave/vent mid-February. A wooden crate arrived (the entire outside of the wooden crate was in perfect order). My construction was delayed until the first week of June. So we didn't have a reason to open the wooden crate that appeared in perfect condition… When our appliance installers unpacked the crate, what they found was a microwave damaged on one side. The entire metal panel and the fan were totally banged and destroyed. The degree of damage would have to have been there when shipped as there was not any appearance of damage on the crate. Brandsmart said there was nothing they can do about it. I have names of persons that unpacked the crate for proof.

About 2 years ago, I purchased a brand new MHW7000 series Maytag from Brandsmart with the extended warranty. On April 15, 2013, the washer would not fill with water. On April 17, the service technician came and fixed it. On April 17 and sporadically thereafter, the same water problem was taking place. Finally, in the beginning of May, a technician came out, worked on the machine and left. When we tested it a few hours later, the machine did not even turn on. We called Brandsmart which proceeded to bounce us around departments and Warrantech (their warranty company).

After having trouble setting up my new television, I took it in to the service person in the Returns Department. The lady kindly instructed me on how to set up the television, but she forgot to place the power cord back in the box. After a long drive home, I was unhappy to discover a new problem. When I called the store to locate my cord, I was carelessly transferred several times from one uninformed employee to another. Once I reached Returns Department, Arturo, who refused to provide his last name, gave me an "Oh, sorry. Come pick it up" solution.

On the 1st of January, I tried purchasing a KitchenAid microwave at Brandsmart. It was a scratch and dent item. At the cashier, I was told by a manager that I could not get it at the marked price. I asked why and they gave different excuses - from wrong label to some worker made a mistake. A manager Octavius ** then said that there were two KitchenAid microwave ovens for sale that morning and the labels were mixed up. That was a big lie because I was there when the store opened and saw only one. Please investigate why Brandsmart is engaging in these fraudulent practices. Please see the price tag and microwave oven labels. Thanks.

They broke the cable, put tape to hold the broken cable, didn't say anything and of course, it broke. I have no TV for 2 weeks. I'm waiting for a reply from BrandsMart. I had to hire Audio Advisors for $300 to fix it. I filed complaint in writing and in person to no avail. I held on the phone for hours waiting for customer service. Good luck using this substandard company! They are really the worst!

It's the worst service I've ever experienced. I tried getting a problem solved through their customer service and because they didn't keep a record of the problem I had initially reported a week earlier, they wouldn't help me fix it. Every time I asked for a manager, they sent me to another customer service agent who couldn't help me. Eventually, they transferred me to a random store location in Florida who definitely couldn't help me because it wasn't their problem to deal with. Eventually, I talked to a manager who basically accused me of lying about the problem and wouldn't help me at all.

I got this 50" Toshiba TV 2 days ago from BrandsMart store at Deerfield Beach. The TV was in the great sale, I was wondering why. I plugged the TV in the wall and it gave me a right screen for two minutes when it shut off. When I turned it back on, there was nothing but black holes and lines of different colors everywhere. I took it back to BrandsMart and this funny guy named PJ or DJ in the TV management department told me that he could not take it back, because he thought that it was a physical damage. Bottom line is, how come a TV is damaged by hitting without any scratch or mark in the first screen? Again, they didn't really know what customer service is. They just named a low class one as manager to be behind a desk to say "no" to every customer because of lack of employees.

I bought a Samsung 4-door 29 cubic ft. fridge from Brandsmart with an extended warranty (13 months ago). A week ago, the compressor stopped working. I called for service and told them it was an emergency. They said someone would contact me within 24-48 hrs. Meanwhile, I have a freezer full of meats and ice-cream in melt down. They would not budge from that timeline, so I started troubleshooting the problem. By lightly punching the compressor a few times, it started working again. Now, more than 96 hrs. later, someone from Brandsmart called to confirm service appointment - this is an appointment that was never given to me in the first place and yet they call to confirm. The incompetence is at an all time high in this dept. They need some serious coaching or personnel change.

We bought a refrigerator at Brandsmart USA and was promised a $50 gift card if we put it on a payment plan instead of our credit card - no interest, so why not? It was stated that we would receive the gift card within 10 days after delivery. We did not, so I called the salesman. Once, twice, three times, and I was always told that he will put it in the mail, but received no gift cards. 2 months later, I returned to the store and talked to a manager, and he promised I would receive it within 2 to 3 weeks. He said he had to put in a request to national since the purchase was over a month old. It is now 2 months later and still, no card. I am not sure I would believe anything they say at this store.

We had our contractor install a new washer and dryer from BrandsMart. We never got to use it because something was wrong with the washer. After they sent someone to look at it one week later, they then realized they had to replace it because the timer was defective. So finally they agreed to replace it and we agreed to pay an additional fee for them to come and install, because they explained that there was a possibility that maybe it wasn't installed properly. They came 3 days later and brought only 2 men to install. Now, let me explain. We live in a two-story unit, so when our contractor tried to install, he brought 3 men to help. When the guy showed up, he explained that he would not be able to install until another 3 days later to put in a new service call, but this time the plan was on to bring 4 men. I understood the situation and I agreed, even though we were desperate to have it installed.

We purchased an LG Refrigerator from BrandsMart approximately a year and a half ago. At the time of purchase, we also bought the extended warranty through a company called Warrantah. The refrigerator's fan broke and was not cooling. I contacted BrandsMart immediately. A service person was not able to get to my house until 4 days after the service call was made. When the service person finally came to the house (10/06), he advised that the fan was broken and he needed to submit a request for the part.

I bought a refrigerator from them and they only did a sidewalk delivery. In case you don't know what a sidewalk delivery is, they just take it out of the delivery truck and leave your 390 lbs. fridge on the street or sidewalk, wherever is more convenient. How do you expect any homeowner to bring in a fully assembled fridge? Their cheaper prices come with even cheaper services. Getting people to help get that fridge into the house adds to the price of the fridge. It's not worth it at all.

I bought a new refrigerator but it has really bad scratch. I’m so disappointed with that scratch but I am really disappointed to whom I talked with. Her attitude was not nice and really did not try to understand what I said. BrandsMart must be a cheap store and cheap trick! I really understand. We paid $1,700 and can't even get a scratch less appliance.

I have been without a refrigerator since July due to a combination from the company and Brandsmart. I have taken 3 days off from work as repairmen came out to attempt to solve the issue with my refrigerator. Finally, the company agreed to replace the unit this past Tuesday. Brandsmart called me on Wednesday to state delivery and replacement was set up for this Saturday, September 8, and someone would call me on Friday with a delivery window. No one called yesterday, Friday. I called the distribution center this morning and was told the delivery was set up for this Monday, September 10. Now I have to take another day off from work. They said all trucks were out on the road and they did not make exceptions. I will never shop at Brandsmart again. The customer service is the worst I have ever had. My next step will be legal action.

My Panasonic 65+ plasma started having a visual defect on the screen about 1.5 years after purchase. I bought the extended warranty because I got a good price on the TV. The first repairman came to the house on 7/3, looked at the TV, took down the SN, and told me he would call in a few days. Three weeks later, I called BrandsMart to find out the replacement part had not been approved yet. Two weeks later, I was told the part was in, the repairman was fired and a new repairman would be around. He arrived early August, took the TV off the wall and explained the previous repairman bought the wrong part so they would have to buy the correct part.

My husband and I purchased an 8000 BTU unit on 5/28/12. We used it for 2 weeks and decided it was not enough to cool our room so boxed it back up and returned it to BrandsMart in West Palm Beach. We were told it was a 0 day return policy and asked us to leave. All we wanted to do was trade it in for a higher BTU unit (more money for them). No one would talk to us, just said "You cannot return, leave." I tried calling the store, then the corporate office, but no one would give me a reason why we could not trade it in for a more expensive model. I stated that we could return a refrigerator or an iron, but not a portable AC and no one had an answer for that reason.

BrandsMart USA refused to honor the extended warranty as promised. We purchased a toy helicopter from the store and were sold an extended warranty by the salesman. He stated that it included any manufacturing defects as well as any damage that my happen during normal use. When we returned to the store with a broken rotor tip, the manager above stated it was not covered and that the salesman no longer worked there. They refused to honor the warranty and we were left with a useless helicopter. After talking with family and friends, I have discovered that there is a pattern of this behavior with this store.

Within hours of this posting the corporate office called and when I walked into Brandsmart I was treated like royalty. They replaced the table with a small upgrade. Thank you, Consumer Affairs for all your assistance.

Brandsmart had a great deal on a Frigidaire Professional series fridge for $570. It was such a great deal that although our kitchen cabinets were not configured for a fridge that large, after discussion, my husband and I decided to buy the fridge and have the cabinets moved to accommodate the larger fridge.

I went to the store to purchase a washer and dryer. The set does not work well. I called the store, but no one was available to assist me. I showed up at the store, and no one was available to assist us to pick out a new set. After more waiting for the delivery of washer and dryer, and the set came dented. I called the store, and didn't receive a callback. I called the store again, still no callback was received. I went down to the store, and the manager was not there. I emailed VP, Edie, but got no response. I called the store again, and so on, and so forth. It's a whole cycle of disappointment.

Purchased at BrandsMart outlet. It has dent and scratches. Anyway, it’s full warranty and I pick the better looking ones with very minor side scratches. I got home and hooked it up. Water is coming out from the bottom. It was missing something. Obviously, someone bought it and took whatever out and returned it. I think it was a pump. Anyhow, 6 months later my washer stopped working. I called the tech. Sears came out—oops, it is a bad pump and will cost $600.00. Best of all, it was not under warranty. Complete bucket of ice cold water. What a news! With tax and whatever, both were like $1900.00 out the door from BrandsMart. Receipt on hand. Well, point is that being someone had removed the serial number sticker from the machine, so there no warranty.

On 12-10-2009, I bought 3 receivers with a three year warranty that would replace if it is not repairable. It died in Jan 2012. I returned it to Brandsmart for repairs. I was told they would give me a TXNR3009. I asked if this was the replacement for the 5007 and was told yes. I agreed. Four days later, I called them back and said no, the direct replacement for the 5007 is the 5009. I was told I had already accepted and I said I was given bad info and that until I accept delivery I have not accepted. I called back Monday and explained again about direct replacements and was told no. I asked for supervisor and after 20 minutes on hold, I was told no because it cost more than I paid.

I bought a Haier Washer (rwt350aw-wow super cap/7c/3spdcomb/Sstub/5) on Brandsmart USA on July 2, 2011. It broke and I called. You told me to call Gonzalez. I called and they came, and told me it was the water pump broken, and that in a week, they will install the new pump. Three weeks passed, and nothing happened. I called Gonzalez and he told me the part has not arrived. I called Haeir office, and they told me that they have no information of Gonzalez about my washer. I called Gonzalez and they told me they will send the information. A week passed, and I called Haier again, and they told me that the washer was no good, and that they filed a request for changing my washer for a new one.

I bought a Megellan RoadMate 2036 - MU (a GPS for my wife's car) before Christmas and in early January, I was setting up the device for my wife and when I pulled the charger out of the charger port in the car, the charger tip came apart and the end piece broke off and was stuck in the lighter port.

I was told to take my 6-month old T.V. purchased from Brandsmart that no longer powered on to any Brandsmart service center after calling their 1-800 number by their customer service rep. This was after she checked the purchase based on my phone number. After an hour commute in holiday traffic, I was told by the store that they did not replace or repair the T.V. and there was nothing that they would do. Thanks for nothing Brandsmart.

My brother, Ricardo **, purchased a 47" LCD 3D television as a Christmas gift for me. The TV worked for 5 minutes and then only gray lines appeared on the screen. I emailed one of your technicians but he was unable to assist although I was billed $76. A technician in Trinidad advised that the problem is a manufacturer's defect and a new board is required. The repairs will cost me $400.

My brother, Ricardo **, bought a new LG LED TV for me at Brandsmart Miami, Florida. The TV worked for 5 minutes only. There are only lines. The model number is 47LW5600.

Brandsmart delivered a new LG French door 2 freezer door refrigerator less than 48 hours after I paid for it on August 15, 2011. Tt broke less than two months after I had it. It's been over a month since I noticed the problem, I called them, had a service man out, who ordered a part that they're "waiting for". Their number is 786-242-6200, then press 1 english, 2 customer service, and 2 service and repair to speak to someone about my account;

On March 5, 2011, I purchased a set of Dr. Dre iBeats. The sales associate asked if I wanted to buy the warranty. I told him that Monter had a warranty. He says yes but with them I had to send them in and be without my head set for over 4 weeks and convinced me to purchase the warranty. About 4 months later, I returned to Brandsmart because my iBeats cables were dry rotting and the outer cable casing was coming apart, exposing the wire.

I purchased a total of 5 phones on Saturday, 11/05/2011. After you read this letter, please give me an explanation on why I had to have this horrible, unprofessional experience. The store that I have the complaint about is Brandsmart at the Anchor Store Sawgrass Mills Mall Entrance on Flamingo Rd. 12801 West Sunrise Boulevard, Sunrise, FL 33323. Their phone number is (954) 846-000. The store hours are as follows: Monday-Saturday, 10:00 am to 9:30 pm and Sunday, 11:00 am to 8:00 pm. Jeanette, Lisa, Kathleen, and the closing store manager are the 4 representatives that need extensive customer service training. I cannot remember the first agent that helped me to purchase the phones. But if you look at the transaction, you will be able to see who she is. She was professional. There was a representative at the door by the name of Damien. He was professional and customer friendly. I explained to him what was going on and he apologized. Please contact me anytime