BrandsMart USA Reviews

So I called customer service while still sitting there and asked for Wilfredo and explained the girl on the phone that I was waiting for an hour. She placed me on hold and told me that they were paging him but he was not answering. Coincidentally, Wilfredo walked in 1 minute later. I explained what happened & that I was waiting for an hour. He stood staring at the TV and looked at me and told me there was nothing he could do. He said that because I signed for it and took it there was nothing the store could do. I asked to speak to his store manager, who not to mention I had to wait another 30 minutes for and the only reason I was able to speak to him was because I walked around the store and finally found him.

Again, I explained my situation and again I was blatantly told in other words I was screwed and to contact LG. I called LG and they told me I had to go through the dealer. I called Brandsmart again and they told me there was nothing they could do even with the extended warranty. It's so sad that such a big store has such horrible customer service. READ & BELIEVE THE REVIEWS. DO NOT BUY AT BRANDSMART. Everyone in the returns department was being given a hard time even with receipts in hand.

This place is ridiculous. The unfair and unrealistic policies are ridiculous and they're a bunch of thieves. They only care about making the sale with no sense of after the sale support. YOU BETTER BELIEVE I WILL NEVER EVER BUY ANYTHING FROM HERE AGAIN. I'd rather spend a little more money elsewhere but feel protected as a consumer with my purchase.

Ike blamed us for not taking down the name of the person who changed the delivery date. Yes, my husband really should have asked for her name, but how would it have changed the wrong delivery date to the right one. I called the store in Sawgrass, FL to speak to the salesperson Anthony ** who was off. I spoke to Robert who said it was not possible to have it delivered today because the trucks had left. We called customer service again and spoke to Yordana or Jordana. She said the person (whom they will not say names) who changed the date wrote down Thursday 02/05/2016. 02/05 is Friday. She transferred again to the store who transferred us to the delivery department, and again transferred around two more times until we spoke to Stacey. 40 + minutes on the phone, 30 of them on hold until we hung up because they are obviously playing us. This is the last time I purchase at this horrible store/company.

They informed me that if the products had already been use they could not reimburse us because on the receipt it said that there was a 0 day money back guarantee. We were not informed about this policy, I feel like this is a manipulative strategy to prevent buyers from returning a product. I really encourage everyone to not go to this store located in Palmetto in 47th Ave. The person in charge of returns is very rude and poor mannered in his way of treating customer. I will never be found at that store ever again in my life. And I will never waste a single dime there again as long as I'm alive. Hope you guys enjoy the 400 dollars of the toy or better I hope you use that money and invest it into perfecting your customer service.

After 10 days I still have no washing machine. I called and asked when will the part will be in and they keep saying that they don't know when the new part will come in. I explained that I have to go the laundromat to wash and it getting very expensive. I asked, "Since I've bought the extended warranty for 60 months why can't you just give me a new machine?" Brandsmart said if they give me a new washing machine that it would canceled the extended warranty. I had to go the main office to complain. Now they tell me that the part came in but I need to take the day off for them to fix it. I can't afford to take the time off. I asked why no one can come after 3 pm. It's been over a month and I still don't have a washing machine.

I own several furniture stores and every week foreigners and even US resident with lots of money ask me where to buy TV's, washer, dryers, etc. Used to send them directly to Brandsmart with a nice little map from our store to theirs. Well now I really make sure that nobody goes there and after mentioning my story, no one wants to go there anyway. My advice: avoid to buy ANYTHING there!

I was told that the since I am still on my first service call (yes, after 9 visits I am still considered on the first service call) that it usually takes 3 or calls before they do anything like declare the 2,000.00 refrigerator a lemon and replace it. Now, keep in mind that three service calls means 3 separate malfunctions and god knows how many visits before they will make good on their end of the deal. We have now been buying our own ice and that equates to more than 30 dollars and many trips to the store too. How many people can be expected to be at home for 10 service visits for a single malfunction?

In June the appliance was pick up after two months. I called in August 4, 2015 the appliance was deliver. When I checked, it was cracked inside. I refuse to accept it, the driver verified the damage and called his Boss. He took it back. After one month I called Brandsmart they refuse to honor the Guarantee which said "if your covered product requires more than three repairs for the same defect, we'll replace it." It has been 10 months since I had that problem. I will never buy anything from Brandsmart USA again.

That Friday the tech came, he looked, didn't say anything to me except he would be back... didn't hear anything from him or Brandsmart so I did a follow up call that Monday. Rep said the tech did not leave any notes as now would have to wait to see what happen. Called back again that Friday, was told that he needed to order parts. Asked the rep why he did not say that >>> her answer was she didn't know... went on to ask her how long on parts, she said about a week. Week went by, I called to check, parts were not in.

The following week after Brandsmart called and said the parts was in they would have the tech out that Friday the 21st between 12 pm & 7 pm, Friday evening at 5:35 pm I called and was hold for like 2 hours. I asked "Was the tech coming?" I was told "Yes, he has until 7 to get there." At 8:35 pm I was still sitting waiting. Of course he did not show. I called, ask "could I speak with a supervisor", the young lady by the name of Sonya said none was available. She would send an e-mail. After threatening with a call to corporate she transferred me to Irene a supervisor who said to me "the tech called, you did not answer". Such a fib! I asked her did they make notes when a customer called. She could see I called for him, she said to me I may have called but he did too and now the parts would be put back in the warehouse and I would have to wait again for another service call with a smirk.

I told her I would contact corporate for their customer service was horrible. She told me "ok", I can do that with no hesitation. I DID CONTACT CORPORATE ONLY TO BE TRANSFERRED BACK TO SERVICE. I hung up and called back. The lady at corporate, told me to ask for Irene's supervisor Maggie. Called, left a voice message for Maggie to call me back. Today is September 8th, no call from Maggie, no call to reschedule service, no repaired oven. All the reviews on Corporate page is the same as mine so it seems no one really cares about the customer after they have sold their item. I will continue to try and get my oven repaired before the warranty is up and I will not buy another appliance or anything from Brandsmart USA!

The irony of this whole situation is they're saying that is printed on the warranty pamphlet when promises are made at time of purchase "the best service facility in the country". That is what I was sold and yet I have not received this service. I have not been able to talk to anyone in Brandsmart or the service department that has been able to assist me. I have spoken to Irene (manager) at the service department and she could not help, only referring me to the presidential team, which are supposed to be able to help me. After more that 60 minutes on phone I was unable to resolve anything. Unfortunately, again, the customer lost. Brandsmart needs to really look into their extended warranty and the promises they make to their customers as they are far from being kept. Shame on you Brandsmart.

1.5 years later, the dishwasher no longer dries. The lights are starting to fade out. I called the BrandsMart Warranty department. They won't repair in home as receipt says due to cost, but would rather replace it. Told me a person from a local store would call me for a replacement option. 2 weeks have passed, I've called 3 times and no resolution and no call from BrandsMart. It appears that the Warranty Company and BrandsMart don't have channels of communications or resolution. I've bought many items from BrandsMart over the years, this is the first item I've had a problem with and the only item that I have bought a warranty on. I do believe that most warranty programs are very good, but not BrandsMart's.

Now, we are used to of that noise and after 3 months, we get a call 3 days ago. "We got the part somebody is going to be there on Thursday." Same person showed up with the Brandsmart van. I thank god now it will be fixed. He unscrews the top and goes to the bottom. He says is rusted and somebody will come next week to take to shop. Where I see he don't have right tool, no experience in repairs. It a joke. So my brother and pls don't buy any warranty from Brandsmart. Thanks.

I tried 3x to get Brandsmart service to deal with it. There has been computer problems in service (couldn't enter a service claim). I emailed the service for a claim (no response). The phone number system doesn't connect. And most recently (today 6/29/15) they told me it could be 3 weeks for service and to call GE! It is totally unacceptable that we purchased the Service agreements on all of our appliances (in this case $199.88) and I have to call GE or wait 3 weeks? 3 weeks without a NEW refrigerator? I've now contacted GE and hope for a solution. We paid close to $1000 in warranties from Brandsmart with these appliances only to find out that they aren't worth the paper they are printed on. Buyer beware.

WAIT WEEKS FOR INSTALLATION. THE APPOINTMENT SHELL GAME. The scam they run is exhausting. It goes like this, after having spent 30 minutes explaining your problem for the 4th time they finally agree to set up an appointment for a service technician to come to your place to take care of the problem (usually 5-7 days out if you really complain MAYBE a little less) let's say Tuesday. Then while you're at work or attempting to have a life outside of Brandsmart they call and leave you a message that they can come a day early, "can you call and confirm that."

When you are finally able to contact them Monday (they leave their messages on weekends and out of business hours typically so you can't get them back until the new day that they've decided they can do the work). When you say I had made an appointment for Tuesday you are then called back and informed we left a message you must not have gotten it... We can now not come out until Wednesday. Your original Tuesday appointment is gone and of course you have nothing going on in your life but to wait for Brandsmart to decide what is convenient for them for installation.

TOTAL INCOMPETENCE OF CUSTOMER SERVICE EMPLOYEES. COMPLETE LACK OF BASIC LISTENING SKILLS. You have to call several times to get someone to stop reading and regurgitating the notes on your account and LISTEN to what you are saying. The example here is an initial problem I had installing a gas stove that was noted profusely on the account (the plumber fixed the problem the install guys were having and hooked up the stove the next day). When I called to inquire about when my dishwasher and microwave would be installed I was informed that they had no record of a date for that, but could come out to connect the gas stove in a couple of days.

Additionally the handles on the refrigerator were on the wrong side... The longest of problems I had with Brandsmart came down to this: "Sir the handles on that refrigerator can not be reversed." This as I am looking at the obvious holes on the opposite side to mount hinges and handles. PLEASE BUY EVERYTHING YOU NEED FOR YOUR HOME AT ANY OTHER STORE AND DO NOT WASTE YOUR TIME, EFFORT AND MOST IMPORTANTLY MONEY AT BRAND-NOT-SMART.

We had purchased a extended warranty when we purchased the AC unit from Brandsmart so we would expect that would mean that if it broke that we would have some sort of service in a timely manner. Not so! We have been given the runaround over and over again. I would suggest to anyone who's thinking about buying appliances to go to another supplier because as you can see you get no service after the purchase at their stores. I am handicapped and cannot always leave my condo to get relief from the heat and I did explain this to everyone I spoke with at Brandsmart. They do not seem to care!

My next step is to contact the CEO to see if he cares and if he doesn't, I'll find out when their next shareholder meeting is and will stand outside with a boycott sign. I might also add that we just purchased several thousand dollars worth of appliances from them in the last 2 days. Now I'm thinking that we should send them all back which I am contemplating at this time. At this time I would advise anyone out there that if they're in the market shopping for appliances to take their business elsewhere. And save yourself a lot of grief.

Then after a few more days, they send out an actual service man who does nothing but add Freon to what is supposed to be a closed system (News flash BrandsMart, the Freon isn't supposed to leak out once its put in). Anyway, after this guy adds the Freon, he tells my wife "We'll know if this works by April". Guess what, it didn't. If the Freon leaked out once and you refill it without repairing the leak, it’s going to leak out again, genius. The only good thing I can say about the last guy is he was right. On April 16th, I had to throw away another refrigerator full of food and began another cycle of waiting.

After 3 days, they sent a kid over who put a thermometer in and verified what the digital thermometer on the top of the line fridge said which 60 degrees was. He said its not cold enough (another genius). He said he’d put on his report that it’s a sealed leak and the unit should be replaced. When we called the manager whose name he gave us, she said he didn't write that it was unrepairable so they are going to send out a repair person on Monday (another 5 days). The store manager said the service plan they sell us has nothing to do with BrandsMart and he can't do anything for us. Gee what a surprise. OK, I'm done, I don't feel any better but at least I can perhaps warn others.

I called the managers for the west palm beach store were I purchased the merchandise with nothing but finger pointing to someone else and ignorant comments. Needless to say I call the corporate offices and was able to speak to a ** VP of customer relations... another arrogant individual, brushing everything off on Kitchen aid and my inexperience to know how to purchase... mind you they can take mercy back with a 20% restocking fee which I would of gladly pay... it's on the bottom of their receipt. So the 3 page letter and pics I sent to the VP of customer relations fell on deaf ears. I am now going to call the local west palm beach news and if I have to I will hire an lawyer. They are named incorrectly, they are nowhere near USA standards.

Later that night, I thought to myself how unprofessional these people were, to be notified less than 24hrs before my delivery that they didn't have my dryer in stock wasn't acceptable.. The following day I called to request a refund, they kept hanging up on me. All of the reps were so rude and ghetto.. Finally, I called the 1800 number and got someone immediately. She resolve my issue by canceling the order and stated I should get my refund within a couple days. I also notified my bank of this madness to ensure my refund.. I'll go to Home Depot or Lowe's and pay extra before I deal with horrible customer service when I'm a patron.. STAY AWAY FROM BRANDSMART for your own good..

He came after a couple weeks before he ordered the computer because he need to change it. He repaired it. About a month ago I started to have problem with the burners and the oven. The cooktop randomly changes the level at which I am cooking without warning. For example, if I have the back burner going on level 8, it lowers itself to 5.5 for no reason, no spillovers, nothing. The oven beeps when temperature set is achieved, but the oven is 100F cooler than it says. I was cooking pizzas at the Superbowl party and I have to trow away all of them, the top part was burned and the bottom was completely raw, nobody could eat it.

The largest burner (front left) drops its temperature without warning or indication. I called Brandsmart and here we go again! Another month for have the appointment, they couldn't find my purchase! This is ridiculous! I have to call and call and call again, at the end I asked to send the receipt of my purchase so they can put on file. Finally I got my appointment, I requested off from work and waited for the guy. He came and here we go same guy. He started laughing when I told him that my pizza had problem he asked me at what temperature I was cooking it, and I reply saying that I always cook at 550F and before I was cook amazing pizza but not anymore. He was laughing and he said that that was a oven for "low" temperature and a right pizza temperature was 350F. He said that that is a computer and if there is any problem the computer will have a light that will tell you.

And he also said that he was repairing so many of this range (I guess he want to say that they sold a lot) and he has a excellent knowledge of these ranges. He waited 15 minutes longer after my oven turned 550 for check the temperature because he has a old thermometer that has metal around so need more time! He tried the burners but nothing happened but he was keep moving the power. So at the end he said that it was no problem at all and he left. We are really healthy with our food so we really don't go out for dinner really often, when we eat out we get sick really easy.

So for me for my kids have a working range in the house is very important. I also cook at least 3 times a day so imagine to have a range that was not working for more than a month, or to cook pasta and the temperature went down and you have to throw the pasta in the garbage because so soggy. I read in so many review on this range and they are all the same. Same problem that I experienced exactly the same. I was not complaining about the noise of the range but sometime is useless and I just waste food.

I'm buying a new range, I cannot stay like this. We cannot get sick, the kids need to go at school and we need to go at work and in good condition. So we decide to buy and I'm waiting for it so we can start a normal life again. Obviously not from Brandsmart, that doesn't sell anymore Freestanding induction range (the opposite of what the technician said) just made me waste money, with unprofessional technician and horrible system and customer service.

We never received a call scheduling the appoint. The call we did receive was a voice mail on 02/23 stating that someone would call us on 02/24 to schedule the appointment. On 02/24 my wife called in to see about the appointment at approx. 8 pm because we had not received a call. She was told basically that they do not call on Saturdays to schedule an appointment. She asked to speak to a manager and was told no manager was available. After being transferred to several different people, she was told someone would call her on Sunday 02/25. Again after not receiving a call, she call in and was basically told the same thing as the day before. No one schedules on Sundays and that the tech would be our anywhere between 8 am-8 pm and we would have to wait at home until the tech calls and say they are on the way.

I called on 02/26 trying to speak to a manager and was told no manager was available, I could not have a number to call one back and they would call me back in 24 to 48 hours! I have not received a call from ANY manager to address my concern. The tech came out 02/26 said he needed to order a part that could take 7-10 business days but would put a rush on it.

He told my wife we need a compressor and relay switch. Then I was told a relay switch was the only part ordered on 01/27 and it would be here 01/28. I could have over a relay switch (15 part) from SEARS and had it 01/26, but I wanted to use the services of my extended warranty. I was also told someone would call 01/28 and tell me when the tech would be out. Never received a call, the tech called my wife and said that no one had us in the system to call. Now the tech tells me they do not have the correct part and would have to overnight a new part. We have been consistently told different stories with no follow-up. I have NEVER received this level of service. This has been a huge inconvenience for my family.

TCI came out with a different installer, and a half hour after he left, I used the faucet in the sink, finding my brand new kitchen cabinets flooded, because he not only used inferior hoses, but he nicked the connecting hose. My bottom cabinets were gushing with water. On top of that, when he cut the hole to connect the hose, there was no metal ring placed, so it looked like someone chewed a hole through the cabinet. I called TCI & BRANDSMART several times, speaking to the manager, my salesperson and the supervisor. I got a lot of "I'm so sorry" and a 25$ gift certificate.

The lack of customer care follow up, lack of anything is beyond my grasp. I will in the future spend more money to work with people that care. If I treated my clients like this, I would have NO business. Brandsmart is a large discounted company that mass markets and has lower prices. Because they know they have a market cornered in retail, they obviously do not feel any responsibility to their customers and do not care. There is too much of that in this world and I am not going to support it. I'm sending the gift card back. They can buy lunch with it. I, too, looked for a corp. office and of course there is no address to be found. It would be pointless because actions speak much louder than words.

TCI and Brandsmart have the same attitude and actions. They set a very poor example and with their size could really make a difference. Life is about choices and it is very clear what choices they have made from the top of the company down. The products so far are fine, even though incorrect measurements were given to me, but I cross check and had an amazing cabinet man that DID CARE. HE DROVE 70 MILES TO FIX WHAT BRANDSMART AND TCI DIDN'T without CHARGE!!! That is heart, caring and integrity.

I received a phone call yesterday 10/21 from the scheduling department and was asked "Are you available for service on your washer on 10/31?" I told that lady “no I was not and I am having out of town family coming to my house this weekend and I needed my washer fixed this week (Friday 10/17 will be 2 full weeks with a dead washer). This lady said "I will have someone from service to call you back." As of 5pm I had not heard from anyone, so I called them back and asked for Service Manager and the service department was not answering the phone. I called back again and a lady by the name of Sally answered the customer service phone, I expressed my issues with her and she asked for my contact information and would she would have her manager to call me back.

About 15 minutes later a man called me back (shame on me for not writing his name down) and he told me that he would have a service manager call me back first thing this morning. As of 10am today no one had called. I called back again this morning and asked for a service manager and the lady said "I am the supervisor". She could find no record of my call yesterday. She said that the soonest she can get someone out to fix my washer was 10/30.

I told her that was not acceptable and asked to speak to her boss. She said “I can transfer you to the Georgia District Manager” and I could leave a message. I asked for his full name and she said it was David ** and the phone number is 954-797-4000 extension **. I have left a message to this person and I'm awaiting a call back. Do yourself a favor, do not purchase anything with a warranty from BrandSmart. This is the worst company I have ever dealt with.

Needless to say I have left several messages for Maggie ** and I always tried to speak with Eddy ** and the CSR kept disconnecting the call and I know it was done purposely. It is really distasteful the way this matter is being held. I have 4 daughters, myself, and husband so I'm sure you know how inconvenient it is for us to load all these clothes to go pay money at a laundry. What was the purpose of buying a warranty and I still can't get any repairs? I feel as though I should be refunded for this warranty that I am unable to use and call a local repair company to come and do the repairs. I am so angry for the way I have been handled and no one in that company seems to care. The customer service reps are very rude and not knowledgeable at all. I have spent too much money in this store to be treated this way. I will never make another purchase again if this is the treatment I will receive.

My husband and I had plans to go out of town and fortunately I happened to notice a stain on our ceiling that was growing. This was due to the fact that the delivery man either did not know how to hook up a washer or did not care to take the time to do it correctly. We called Brandsmart right away and were told that two people would come out to fix the washer and an adjuster to look at the damage. The thing is, if I called the customer service center I would be put on hold for anywhere from 16-35 minutes. However, my husband and I quickly learned that if we pressed the button to be transferred to the sales department, then someone would pick up within the first two rings. It is very disappointing to know that we waited several hours in total when the sales department picks up in seconds.

Once Monday came, 1 person came to fix the hose connection. He asked my husband how he was able to remove the hose and told him that whoever installed it obviously did not know what he was doing because it was so loosely connected. However, after being on hold again for extended time, my husband was told that an adjuster should call within the next TWO weeks. Obviously this was not okay with me so I called back, and finally was able to speak to a manager. He had someone call us that day.

Unfortunately, He is stuck with a lackluster team who doesn't seem to know how to complete their jobs. An adjuster came and took pictures and said that the whole ceiling would have to be painted. He let us know that someone would be out on Saturday to fix the damage. A man confirmed multiple times that he would be there Saturday morning. He did not end up showing up until nearly 3:00 and he just walked in with no supplies. He looked at the wall and said, "Yeah, I'll just paint that stain." So we told him he needed to paint the whole ceiling. He kept saying, "Alright, I'll take care of y'all." And he told us he would kilz the stain, let it dry for about 15 minutes, then paint all of the ceiling so that it would all match. He asked us what he wanted and we told him by the end of this whole debacle we would like the house to look as it did before Brandsmart ever touched it. The only thing he asked was that he could come back on Tuesday. He said that this way he would be able to bring a ladder, plastic and so that he could have more time during the daylight. We agreed to this on the condition that he painted all of the ceiling.

My husband stayed at home again (now the 4th day that we have given up for this ridiculous issue), and DeMarcus shows up with only one small can of paint. He has to borrow our step stool and only paints the stain. He doesn't even paint it well enough to hide the water damage. He said to call in a few hours and refused to paint the rest

In all honesty, if we really wanted this to be TRULY resolved, then they would have to replace the sheetrock in the ceiling and fix underneath the flooring of water damage. We agreed to allow a sub-par repair under the conditions that they would at LEAST paint the ceiling (something ALL parties agreed to). At this point, I am completely appalled and disgusted at the fact that a company with such horrible service can grow to be such a large corporation. I understand that this was the fault of the delivery service, but you as a company choose who delivers your product and that is the final interaction we as customers have in relation to Brandsmart.

I can guarantee that with service like that it will be very hard to find repeat customers. I honestly am at my wits end and have no clue how to get my point across so that someone will actually take this seriously. At this point I am truly traumatized from ever purchasing anything from them ever again. I have never dealt with such poor service and workers who don't seem to even have a clue of what they are supposed to do. A worker at the company actually had the audacity to tell my husband that there was no point in his calling.

As a first time buyer from Brandsmart I can pretty much guarantee that we will never step foot in a facility again, and will make sure that anyone we know will not get a recommendation. It is utterly depressing that this is supposed to be one of the happiest moments as first time home buyers moving in and enjoying our first home, and instead it has become a complete nightmare. I cannot enjoy my home or even enjoy thinking about my home because I have had to deal with this issue since I moved in. At this point, we still spend at least an hour per day on the phone with Brandsmart with false promises about their "next" steps.

As of February 17, 2014 I have not received that famous call yet, and whenever I contact Brandsmart I keep getting bounced around and transferred from service to service and from agent to another agent. First of all I was told that the part had been ordered but it was the wrong one, then a lady told me Brandsmart was waiting for approval for a replacement offer, then they decided instead to reorder the parts. Second of all it seemed that Brandsmart could not find the part needed so once again they started working on a replacement offer which was rescinded one more time for reordering the part which I was told would arrive on February 7, 2014.

We have called Brandsmart every couple of days and never received a call back or any information whatsoever pertinent to our TV repair and this morning February 17, as often I tried to get a status repair by calling again their corporate office, I was once again bounced around departments to Warrantech then transferred to another gentleman who took all my info, proceeded to put me on hold for 15 minutes while making all kinds of noise in the backgrounds. When he finally came back to the phone, he told that he sees that the parts had been ordered and that they have arrived and that a technician should have contacted to come to my house, and when I told that I did not have the TV, it was at Brandsmart store he was well in shock.

I still drove to the store, stayed in line for 40 minutes to find out that the parts have been ordered and that was it. The agent said that he did not have any more information to provide. I am beyond frustrated and furious. Brandsmart need to be investigated for these practices. I will never shop at Brandsmart again.

Finally, Brandsmart offered us in November a replacement TV or a credit towards a new TV. The credit is not even what we paid for our TV, so we took the replacement offer which they said we would get contacted in the next few days. We as of now (December), we have not been contacted. We have called several weeks in a row and never receive a call back or any information as to what is going on with our replacement. This is very frustrating!!!! Called corporate today and they ended up transferring me back to local store! Keep getting the run around from this company and no clear answers. I would never buy a product from this company again!!

As I keep being approached and continued to explain my visit over and over again, I continued to receive the same response, Until one gentleman was so gracious enough to assist me and convinced me on purchasing a more expensive Whirlpool washer and dryer set. Since I was spending about $700 more, I wanted to explore the possibility of extending my zero interest beyond the 9 months I originally had to hustle when I purchased my original set. I was being told no by the salesman due to the promotion at the time was only 6 months. When I requested to speak to the appliance manager, **, she totally dismissed me and the salesman quickly proceeded to escort me to the customer service desk to finalize my purchase... Strike 4.

I proceeded to finalize the transaction and was advised on a Sunday that my delivery/exchange was going to be that Wednesday. I agreed and made arrangements to have a family member available at my home to receive the delivery. On that Tuesday, the day before the delivery, I found it odd that I never received a confirmation call advising the time span of the delivery. I proceed to call the store, and of course after being transferred to 4 different people, was advised that my delivery was not for Wednesday but it was in the system for Thursday, possibly Friday. I immediately became upset, Strike 5.

I was transferred to **, the same appliance manager that originally dismissed me, and she proceeded to give me an attitude over the phone and a whole drawn-out explanation of the internal workings of how BrandsMart processes their purchases/deliveries. Of which, as a customer, I have no interest in hearing about. As I continued to insist in getting my merchandise delivered on the date I was told it would and my receipt reflected, she placed me on hold for a good 15 min., got back on the line only to tell me that the delivery would be on Thursday as I originally stated, Strike 6.

I got so furious at the way she spoke to me and the sarcastic attitude and ill customer service I was receiving that I went straight to the store and requested to speak to the store director, **. I gave him my complaint and returned my entire purchase. I scheduled the pickup of the returned merchandise on that Saturday, 9/7/13. When the drivers came to my home to pick up the returned merchandise, they wanted to deliver the second set of washer/dryers. I refused the delivery. Strike 7. On Tuesday, 9/10/13, I attempted to call BrandsMart to ask them when my accounts would be credited and was on hold and transferred for an 1 hour and 15 min to be told that I should see my accounts credited in 48 to 72 hours. Strike 8.

I will never shop at BrandsMart again! Whatever money I would have saved is not worth the horrible customer service and time wasted trying to resolve issues caused by BrandsMart! This has been the worst experience I have ever had with a store ever! The general attitude of everyone that I have spoken to in the past few weeks has been horrible. The company is horrible and the culture of customer service is down the drain! Anyone can but appliances by bulk and resell them for a profit. It's the customer service and the experience you provide your customers that makes them want to continue shopping at your store. As for you BrandsMart, you have forever lost my family and me as a customer. I will never shop at BrandsMart again! Store Location - 4320 NW 167th St Miami, FL 33054.

A few months after, the TV was not working and again, it was two more months to get the repair done. This time, they replaced basically all the parts inside the TV; the housing and speakers were the only parts that were not replaced but this only worked for a week for the TV to go bad again. It's been two months already of many, many phone calls to the warranty department. There are no straight answers, no expedite service for no reason and today, I finally got someone to call me back after 3 weeks of wait. She offered to replace the TV with a Toshiba TV that cost $1200. When I asked, "Why are you offering me a lower quality TV," she said because that was the parts and service it's going to cost them to fix my TV. I am frustrated!!!!!!!

Parts were ordered, some part was on back order. Every week, they'd say next week. Finally, on May 20th, frustrated and angry, I got them to exchange it. They didn't exchange it. They gave me a credit toward a new washer and told me that it would void the remaining time on the extended warranty. Yep, you heard right. In sum, to get the same washer and warranty, I had to pay over $400. Brandsmart is not the place for appliances. TVs and audio okay, because if your TV breaks, you can live with that.

The problem is I don't want to drive 20 miles to the store to pick it up. When I suggested that one of his deliverymen drop it off, he laughed. When I asked how I was going to be compensated for my lost time and gas, he chuckled. Poor customer service is not funny. It's pathetic. In Arturo's case, there was no sincere emotion. Instead, it was a sincere indifference to the problems of others that HE/Brandsmart is responsible to cover. I will never shop at Brandsmart again.

Three days later, two men showed up and I asked them where the other 2 men were. They said, "They are on their way." In the meantime, they got started. No one else ever showed up. Just two of them installed the new washer and dryer and took down the old one with no problems. Before they left they mentioned the electricity was hooked up to a 110 and not a 220 so that the dryer would not run to the fullest. They then set up the lint exhaust to a box of water instead of the wall. Note: the washer and dryer are installed in a closet. Imagine the mildew, mold and air quality in the closet - not good. They said this was normal and would be okay.

When we had two contractors come and look at it, the electric setup was for 220 and they should have hooked up the lint exhaust to the wall, which they didn't. When we tried running the drier - it would only stay on for 10 seconds and then shut off! So, we called and complained again and had them take out the drier again and have it installed properly. They showed up another 3 days later - with only 2 men after explaining in depth how important it was to show up with 4 men, so that we could have the washer and drier installed as soon as possible. Each time we called customer service, they just kept hanging up! I’m very disappointed! I've shopped at BrandsMart for years, but this was the worst service ever!

Yesterday, Wednesday (10/10), I contacted BrandsMart to inquire about the part and when I could expect the repair to be done. Apparently, the request for the part had never been made, so after my conversation with a supervisor there, they finally put in the request and the part was approved. Today (10/11) I called again to find out a date for the repair to be done, and I have been told that it will take 2 to 5 days for the part to arrive from wherever it needs to arrive and then someone would call me to schedule an appointment to replace the part. It is absolutely unacceptable. I have a 4-year-old little boy; I need my refrigerator. When I purchased the extended warranty, I never questioned the price, expecting good service. We have had to eat out every night for the past 8 days, not to mention I have a cooler in my kitchen keeping the milk and other items cool.

Today is 9/6 (over two months from the first visit), the TV has been face down on the coffee table for a month. The repairman is late to replace the part. I called BrandsMart livid and asked to have the TV replaced which they will not support because it can be fixed. I have no idea if this new TV will be fixed, or if the repairman will even show up. However, after buying 6 TVs from BrandsMart (Doraville, GA location), it’s clear the only thing I will use them for moving forward is for pricing to drive down product at business I will buy from. I will never again buy from BrandsMart.

Original Review: March 27, 2012

Black Friday 2011, I stood in line 3 hours with an infant (of course bundled up good). I purchased a Sylania 7" Tablet For $50. The salesman just went on and on and on about how great their "No hassle, no deductible, on site repair or replace ultimate service plan.” Telling me how if I left on top of car, ran over, dropped in pool, spilled food drink on it or any reason, that the tablet was not 100%. I could simply walk into site, no problem no hassle, only questions would be how is product defective, blah, blah, blah and if could not repair on site while I waited, the table would be replaced with brand new one of equal / similar features and functionality, not necessarily same name brand (could be even better) that was in stock (No matter if there had been 3-4 upgrades on tablet). Now, the salesman has me sold. I paid for the same price for this "Ultimate" Plan as I did for the tablet itself, $50

I left very excited, thinking I got great deal. Merry Christmas! The tablet would not keep charged, and got very hot. So it sat around not being used. Well, when needed, I found the screen had been cracked. I do not know how this happened; it looked to be from the inside out and not a crack from mishandled. Either way, "Ultimate" service plan, yeah. Thank God I spent that extra didn’t really have.

Go to Stockbridge, GA store where I purchased. The lady working customer service was very nice, just a little confused. I spoke with 4 different people. Everyone had a different view of this "Ultimate" Plan. One sent off, (what happened to on site repair) does not cover the cracked screen, my paper works says it does and so did salesman). No one has ever heard of this salesman, must have been a temp help for the holidays (Mr. **, full time salesman was there while I am trying to get service). Then yes, we will replace, hold on we’ll send the head of that department over. No has to be sent off taking 6-8 weeks to find out "if" or can be repaired. Then another man comes over tells me I can have a store credit for the amount of purchase less the amount paid for this "Ultimate " Plan. Stating could not and would not take the loss of difference between price I paid and current shelf price. Hello! "Ultimate service plan benefits repair or replace promise." Wrote right here in R/W/B.

So, find this site. Find posting from Eydie Bowe V.P. Customers Service Operations, asking to please contact him/her. Listing a direct number (not 800# cost me of phone call) or email **. I called and left a message. A Sherry ** returned my call. Should just had a recording called. This person, was rude, short, very un-helpful, did not seems to want to help. I finally got upset and yelled the letters R E P L A C E D. She put me on hold came back told me I needed to take this matter up with Warrantech, their number could be found on my paperwork. Also telling me I could have store credit for $50. I told her did not want the $50, I want a working tablet. She stated I call other stores to see if could locate the same tablet and again, “Ultimate" service.

Later, I got call from this Sherry **, telling me what I knew would say. “We do not have that product," telling me my choices are the $50 bucks or to handle with the warranty company. I even told her at this point, it's more about the principle of this matter now. How this company would rather dishonor their word, lose a customer, knowing I will be posting/exposing to everyone I could, how I was lied to and customer service all the way up to the VP level refused to try and make good on their sale. She had nothing to say except the number to Warrantech is in my paperwork (So much for the no hassle no problem).

I am very angry, I feel that I have been lied to for a sale and to avoid honoring their "ultimate promise," the customer service operations will be the down fall of this company. I have spoken with customer service of other companies for many years. This has got to be the rudest, unhelpful, lying company I have ever witnessed!

Someone needs to learn a few things from Walmart. They honor the word and respect their customers and their future business. I will never give a penny of my money to Brandsmart again. I will make sure everyone I know, knows about their level of honor and respect for their customers and how they lie, take your money and "refuse" to "try" and make good on their "ultimate promise".

When Brandsmart delivered the fridge (a day my husband had to take off work to allow them to deliver it), the fridge had a big dent in the side. I said no problem, take it back and bring us another one. However, Brandsmart claimed that was the very last one they had in stock and they would not order any more. They said the only option was to go into the store again (we had already been there twice looking at fridges) and see what they could do for us.

I called the Brandsmart Dadeland and explained the situation, to which the salesman replied, “Well, that's what you get for ordering online.” What? Now it's my fault because I took advantage of the store's online ordering rather than wasting gas to order the fridge in person? You have to be kidding me. So then my husband and I had to waste another evening going to the store to discuss the situation with a manager. The manager's solution was to offer us a comparable fridge (almost identical to the one we bought) for $800 or a much lesser quality fridge for $625! So either way, I guess they thought that they had us in a bind and we would just take their crappy deal!

They seemed a little surprised when we asked for our money back. Then, they tell us, we can't get our money back right away unless we take store credit because in order to give us our money we have to wait for the delivery truck that brought our fridge to the house that morning to come back to the store, and it won't be back till later. Really? So now we have a hole in our kitchen that is too big for our existing fridge, and no new fridge! Buyer beware! P.S. I would have much rather posted this on Brandsmart's website, but they seem to keep tight control over who gets to write reviews. Hmm... now I see why.

I went back to BrandsMart and almost got arrested. I’m furious and the manager’s full of **. I was told that they inspect every machine that leaves the building for the serial number to be attached to it. Aha! So what happened to mine six month ago? I had to even exchange the machine twice due to the water leak on first. Long story short, it cost $600.00, and six months later while under warranty we called everybody and nothing. I still have the machine but don't use it. Also, clothes were destroyed and towels ripped.

Now, I am very angry. Why didn't Gonzalez send the information that you required? Why didn't your staff at Haeir have the information for almost a month? It was your employee that was not acting in accordance with customer service. It was Gonzalez. It is almost a month, and they told me I have to wait another week to see if they will be allowed to change our washer. I am very angry. I am waiting for you to explain to me what happened.

So I figured, This is a manufacturer's defect. So I go into the store in South Dade County in Miami, Florida and I spoke to a Michelle and the store manager, Danny ** and they were so apathetic and indifferent to my plight. The manager created this great theater by going to the back and coming back two minutes later and telling me the same information, "This is physical damage," inferring that I must have broken the charger.

What really bothers me about this situation is not the charger because I can replace the charger. It's that Brandsmart sold me a defective device and does not stand behind the products that they sold me. They hide behind the old motto, "It's not our fault that you we received a defective device from the manufacturer." I have bought three TVs that are well over $4000 in the last 10 years and thousands of dollars in other items in that same span. And now, I they are going to lose my business and everyone in my network and everyone in my circle of interest. I can guarantee that no one in my family will every spend a dime from Brandsmart again. If anyone wants to hear more, give me a call.

I am disappointed that Brands Mart shipped a defective TV to Trinidad and I have no recourse. My entire family have been purchasing items from Brands Mart for years and have not had any problems. I await your comments.

I'm Robert ** and I bought it from the South Dade store on August 15th and noticed the problem October 14th (actually had a hint about the problem from the start; but no clear evidence of it until 10/14). I called service 10/15 and it's been downhill from there. They said the part was ordered but took time to be delivered; I wanted the refrigerator replaced, but they said it was beyond the 30-day replacement time limit.

They promised to service my fridge last Saturday. That was delayed until Tuesday which was then supposed to be delivered Wednesday, 11/15. The repairman said he was backed up and needed to come late today, 11/17. I called LG, they said it needed to be serviced, not replaced; but that Brandsmart could replace it if management decided it was in their best interest.

I would have preferred that they simply replace this refrigerator with a new one and repair the broken one on their time. Please convince them of this? I have a huge family gathering coming in one week, I simply need a working refrigerator ! Thanks for attending to this!

The Brandsmart supervisor says that it is not a defect and that it was a tear and wear issue and he could not do anything for me. I then called Monter and they asked me to send them in . They approved the warranty and sent me a new pair. I know that warranty sales are 100% profit to Brandsmart but I believe that the sales associate did his job by pushing the envelope on the warranty but Brandsmart failed in following through by telling me that it was a tear and wear issue without taking in consideration how good I take care of my 100.00 dollar iBeats.

My family was here to visit from California and we did a little shopping at the mall. We decided to go into Brandsmart and purchased new phones. The ending experience that took place at Brandsmart certainly ruined their trip. Jeanette, Lisa, and Kathleen really gave us a hard time, with being in her presence made all of us feel inhuman.

I am writing you this email due to the way I was treated unprofessionally. I am a customer and a frequent shopper. And if you look up my name, you will see that I am a frequent shopper. I should be treated with the utmost respect. I purchased 4 phones from Brandsmart at the Sawgrass Mills Mall on Saturday, November 5, 2011. The first agent that helped me was pleasant. But there was an agent sitting behind her by the name of Jeanette, who I assume was her supervisor. It’s because the agent that was helping me kept asking Jeanette for help with questions I asked that she could not answer. Whenever I asked a question regarding the phone and my services, the agent Jeanette was unprofessional. The answers that she gave when I asked her a question was brief and blunt, with her hand gestures, facial expressions, and rolling her eyes up so that you can see the white of her eyes as she was mad for whatever reason.

Also, Lisa and Kathleen had the same bad attitude and unprofessional ways. They continued to look at my granddaughters and roll their eyes and give evil facial expressions that can kill. I left the store after my transaction was completed, which took about 1 hour and a half. I also received a call shortly after I left the store. The representative stated that I needed to come back to the store so that they can give me the correct paperwork for a rebate that I qualified for. It’s because they have a special promotion and I would be able to send in a rebate in the amount of $40.00 for each phone. Also, I could upgrade to a better phone once I come back to the store.

I went back to the store on 11/05/2011, Saturday. Who of course had to help me? It was Jeanette. She was still being unprofessional. Every time I asked a question, she answered it in a way that was a one word answer, with a tone of deep anger and a facial expression that could kill. I found myself asking her the same question multiple times and piecing together the answers she gave me. Jeanette was at the counter. I explained to her about the phone call I received. She told me it was not true, that the representative that called told me a lie.

I explained to her that is false advertisement. She told me she didn’t care. I feel at this point everyone needs to learn their job and not give customers false information and false advertisement. That is false advertisement and unprofessional. This whole situation was very disturbing to me. It’s because I was also told that I can come back and get the correct documents I need for the $40.00 rebate on each phone, and also upgrade my previous phones I bought on 11/05/2011 (4phones) to a better phone as well. Once again, I was told no, and that it was the wrong information that the Brandsmart representative told me over the phone according to Jeanette.

My granddaughters were with me. Even though your store clerk Jeanette had that horrible unprofessional attitude, I still continued to purchase another phone (that made the 5th phone I purchased on 11/05/2011). Throughout the process, she was being very mean, slamming down pens, paper, the phone, and the box, rolling her eyes, and making unprofessional comments and statements towards the misinformation they gave me. Now at this time, she's putting in the information for the 5th phone I am purchasing. Every time I asked for a manager, she would not respond. And she kept telling me that it was my problem I got the wrong information, and I will not be getting a rebate nor will I be able to upgrade the phone. She said she spoke with that representative and she knew all about it and that’s too bad for me. I explained to her that this is false advertisement.

After I slid my card and the purchase was made, she kept taking the phone to the backroom. I could not see what she was doing and of course, she did not tell me. That is very unprofessional to walk away from your customer without explaining what you’re doing. So at this point, I have to assume she was activating it or something. Of course, she did not say what she was doing because she had that horrible unprofessional attitude (the normal thing to do before you step away from a customer is to tell them what you’re doing and that you will be back).

Finally, she came back to the counter. She put the phone box in a bag and left it on the counter. I picked it up. When I left the parking lot, my granddaughter looked in the box and there was no phone in the box. I had to turn around and of course by now, the store was closed. I went back to wait and see if someone was outside leaving for the night. The manager of the store came out. I said to him, “Why yell? That’s being so unprofessional. Where is my phone?” He said, “Oh yeah, let me go get it.” I said please and I explained to him how I have never ever in my whole life experienced such a horrible, unprofessional experience like this at Brandsmart or anywhere else. He left and came out and said, “Oh, your service is not working.” I had to explain to him my granddaughter had a phone already. Jeanette turned it off and never gave me the new phone. I said, “Can you please just turn on the new phone and stop giving me a hard time?” He said, “Jeanette had the phone.” I explained to him, “That is stealing. I paid for the phone. Why did she keep it? He said he did not know.

So, the manager said he would go back and get the phone and turn on the service. Jeanette told him my service was off and that was untrue. Finally, he came out with the phone. I explained to him about how unprofessional Jeanette is and he said he would take care of it. At this point, I don’t believe him, because I also told him about how they called me about upgrading the phones to a better one, and also they would give me the correct paperwork for the rebate. He said he knew about that too, and there was nothing he could do about it. That is not good enough for me. There is no way a customer should have to go through any unprofessionalism whether you’re buying something, simply asking a question, or just browsing through your store. I was with my 2 granddaughters, my brother, and my daughter. This situation really upset everyone. We left with a feeling of disbelief and frustration, with what we had to experience that day.

It seems that Jeanette is giving the orders to the employees, who are also mimicking her unprofessional tone of voice and facial expressions. Without the customer, there will be no jobs at the Brandsmart store in the mall. Please let Jeanette and the manager know that. Being unprofessional brings down the moral of the store. It is bad for business. The word spreads around about the bad attitude of the employee and how unprofessional the employees are. Jeanette, Kathleen, and Lisa, and the manager need customer service training. Please provide some additional training to Jeanette.

I was still feeling uneasy about this whole situation but I really like your store. I bought an additional phone that night. In total, I bought 5 phones. But the representative needs coaching on the following: greeting every customer with a smile, having professional attitude, not making angry facial expression, rolling her eyes up and down, and waving of her angry hand motion and body movements. Greet your customer. Treat the customer with respect. Answer customer questions correctly no matter how many questions they may have. Do not walk away from your customer and not say what you’re doing or I will be right back.

Last night around 7 p.m., I received a call that they would be here today from 12 noon to 3 p.m. so I took the day off. This morning I received a call from Brandsmart to cancel the service because they could not find the part and they do not know when they would be able to repair my washer. Now we're talking about a month at least that has gone by. I understandably called Whirlpool Customer Service again. They in turn called Brandsmart and investigated the issue so you should be able to contact them and find out further information. The person I spoke with this morning was Mary from Michigan. She told me to wait until the end of the day and if I hadn't received a call from Brandsmart service to call Whirlpool service again and that they would correct the situation. I just hung up with Whirlpool service and they have the necessary part in stock and are sending it two days via FedEx. This means I should be receiving it on Thursday.

I then asked if it would be possible for them to send someone reputable to repair the washer since I didn't feel comfortable anymore with Brandsmart. The person helping me did just that. She is sending someone on Friday and I thanked her for that. I would greatly appreciate it if you would help me to get a refund for the maintenance agreement I purchased from Brandsmart which I no longer trust. I would rather just use someone that is reliable and reputable that understands the Whirlpool standards. I just want my washer working and a refund for the extended warranty with Brandsmart. Hoping to hear from you soon.

And he said, "I am the general manager of this shop." Apparently, he has been watching me say I'll take that, and I'll take this. He felt that he could swindle more money out of me. I am a doctor but I look really young, so he treated me like I was an idiot!

I told him, "First of all, a price was already quoted to me. Secondly, I don't need anymore help. Thirdly, since you came around after 2 hours of shopping in your shop and told me it would cost more to install, then it is really not a bargain. Therefore, I am going to let everything go, and just pick up the TV, put it in my car and leave. He became red and said, "Okay let's negotiate." Then, he started to follow me around the shop wherever I went. He was rude and intrusive! I said I am no longer interested in purchasing anything. Finally, he said, "Okay, I will honor what the salesman told you initially." What was this man thinking? He had no right to bump up a price after 2 hours. Everyone else was shopping but he didn't disturb them. He probably thought I was easy prey.

And I am the general manager!" Who cares!

I had had it, deal or no deal. I refuse to deal with anyone like that. He interrupted my buy, tried to jack up the price. And when that did not work, he was ranting about it. And don't get me started about his demeanor! He had an air about him, as if he knew what was better for me than I did. I don't need a shop's general manager who tells me that I don't know how to shop for a bargain, or tries to bump up prices because he thinks he can! All businesses make money, but don't try to swindle it out of your customers!

I put my credit card back into my purse. They had not charged me yet. I said, "In less than 30 minutes that you came around, you have managed to insult me, follow me around the shop, and annoy me to the extent that I would rather pay $1000 more at Best Buy, which is where I shop all the time, than to ever come back here! I expected an apology call, as they had already put my details into the computer and had my name, address and phone number. But 4 days have past. He did not make any attempt whatsoever to apologize. He should, as not once did I raise my voice or curse. Therefore, the person who was rude was your general manager. My suggestion is to choose general managers wisely and let them know their limitations! Harassment and belittling a customer into placing more money on the table doesn't bring them back.

When my television broke and I contacted BrandSmart, they quickly made me aware that it was running concurrent with my manufacturer warranty. When I asked why I wasn't made aware of that initially prior to purchase, they informed that it was on the receipt which was given to me after the sale was already made. I never noticed the wording on the receipt.

I then asked why a warranty for parts and labor would run concurrent when I already have a warranty for parts and labor from the manufacturer, and they responded that Sharp doesn't cover all parts and all labor that first year. Sharp says that they do cover all parts and all labor during the first year and that is why they recommend an extended warranty for additional coverage, which is what I believed I was purchasing - 2 additional years, a 2 year extension, not 1.

About five minutes after being upstairs, the technician called me up and showed me a very small leak that could not be the cause. So he suggested that maybe it was a leak in the wall due to the pressure of the water of the new machine and that sometimes, the builder doesn't make sure that the pipes in the wall are fully tightened. My home is three years old. He also suggested that I call a plumber to see what the damage was from. I had a plumber come by and his findings were different from the technicians.

He pulled the washing machine from the back of the wall and showed me a long leak spot on the back of the machine that could not have been caused by the slow leak that the technician mentioned. Also, there was a mold line around where the washing machine was sitting and a small leak in the drip pan where you can see a small light going to the dining room. He told me that the leak was caused by the cold water connection to washing machine, and that the technician probably saw it and tightened it enough to show me a small leak--to deter me from thinking it had anything to do with the installation.

The washing machine still has the leak stain on the back where it had been leaking for a while. There were no plumbing problems found. He tested the washing machine drain piping and water lines and found no other plumbing problems near damaged area.

The leak created mold in my laundry room and dining room as well as my furniture. I have been in constant contact with Spirit and BrandsMart and received the run-around until recently, when I asked to speak to upper management of BrandsMart and my claim was then denied. Since the technician left my home, the leak into the dining room has stopped and no further problems have occurred.

I have filed a complaint with Better Business Bureau and when they contacted Spirit/BrandsMart, the response was, "Mr. Derek ** did pay BrandsMart U.S.A for a delivery of this product. However, in response to this claim reported on or about May 28, 2010 alleging that on a delivery date of May 8, 2010, the delivery company improperly installed the washing machine, causing water damage. The delivery company delivered, installed the appliance, and left the premises.

On May 28, 2010, the service technician was at the home and confirmed that there was a slow drip from the installation, which would have not caused the water damage that was sustained in Mr. **'s home, and felt that this leak in the consumer's home was from a different source." When I spoke to Spirit at one time, Tracy was trying to get the company's insurance carrier, Nationwide, to come out to assess the damage but no one showed or contacted me any further. Phil, the manager, has been trying to help to have this taken care of; however, Spirit, the delivery company, does not respond.

Everything is fine until the warranty ran out. Now, it produces noise that comes on, every time it goes into the cooling cycle. It's so annoying, I'm about to take a sledgehammer to it! I need to keep moving it around, to stop it for just awhile. I will have to pay for repairs. Well, I say no. If it never worked right from the beginning, why should I have to pay. The company should stand behind their product. I will never buy another one! I've never had such a bad experience with a company like them. All within 8 months.

I told him that waiting this much time was not fair to my family. And I asked what we could do so we do not have to wait any longer. His response was “Too bad, you just have to keep on waiting.” What supervisor or decent human being would talk to a customer like that? I have been patiently waiting when I spoke to him for almost 30 days. The warranty on this TV has been horrible. They cannot find the problem and they cannot order to correct parts. Plus, they give you an attitude when you ask what is going on. Brandsmart warranty is horrible. I have never had a problem with any other warranty ever. Their customer service skills are bad. The supervisor Juan was horrible.

Brandsmart should be accountable for the type of supervisors they hire. Juan is a bad supervisor with bad customer service skills. It’s too bad that Brandsmart warranty is so poor in quality and in customer service. I would never recommend Brandsmart warranty. It is so bad that they even have the sales people at Brandsmart lying to the consumer and saying that the warranty is very good and replacement option is great. It is not great. It is horrible. It’s the worst experience ever. Juan, the supervisor in the warranty department, is the worst supervisor ever. He did not even read the notes about what was going on with the TV. He did not update me in any way. He just had an attitude that was very bad, especially since we have been patiently waiting for our TV now for 41 days and still counting. We still have no TV even after 41 days.

On August 19, 2010, I was contacted by Brandsmart saying that they are going to swap out my washer. But when I was given the model number WCVH6800J, it turns out to be a GE. When I complained, they offered a Frigidaire, which neither of the two were the same.

I explained that If you purchased a Lexus and it was to be replaced, you need to get a Lexus, not a Toyota. The supervisor kept on informing me that the warranty contract read that they can replace it with an equivalent if they deemed so. I refused the lower quality offer and asked to repair my washer.

They gave me a take it or leave it attitude by saying, "Sorry. Is there anything I could do for you today?". Thank God for small claims court!

I spoke to a Nicholas at 800 422 1230 and he tried to help me by calling himself to see if he could reason with someone. However when he came back on the line, he told me he could not help me because the Warranty Company that Brandsmart provided me with and which I paid for at the time I purchased the appliances was not part of Kitchenaid/Whirlpool or a partnership thereof and he could not help me; That this WCPS of Florida Inc. was an independent company. This is totally misleading and fraudulent because I have purchased an extended warranty that is totally useless, that I thought was affiliated with Kitchenaid.

Now I have called local appliance parts companies and the cost of the handle is $58.67, which I was told was stainless steel and it happens to be plastic.I would have to call a technician to come to the house which usually charge approximately $90.00 to $100.00 plus the cost of the part, $58.67. I believe this is outrageous for an item that I paid for $358.88 plus the extended (3) year warranty for $48.88 which I can't use because the items not covered under the exclusion clauses in the plan can't be jumped by the highest horse. The microwave isn't even three years old yet and it is falling apart. The Warranty company said this item is cosmetic. How could the handle be cosmetic? If you don't have the handle, you can't open the microwave door.

I was told only a Texas repair center could service me and they were only in my area twice a month. Then I was told they were looking into my situation and would call me back - they didn't. Then I was told they tried to contact a local service man which I gave them the phone number to - they hadn't. They finally did leave him a message and I was told by Mike ** that he would stay by the phone until the serviceman called back - guess what he didn't. Never, Never, Never purchase from Brandsmart. You may pay a little more closer to home but you will have your appliances serviced in a reasonable amount of time.

About a month and a half ago, the DVD player stopped reading discs, that is if I could get it to keep them because it would just eject them as soon as they were inserted most of the time. I took it into Brandsmart (which would not remove it from the car unless I paid for the removal) to have it sent off to be fixed. I called almost two weeks after and it had not even been looked at yet. I called a week after that and a part was on order. A week after that I was told that they could not get parts (what happened to the part on order?) and they were looking to see if they could find the same unit in a store somewhere and I had to wait for a call.

I know how this works so I called again a week later and was told that service deemed it needed to be replaced and that the warranty company was suppose to call me, which they did not. Once talking to the warranty company, they "offered" me a 16 inch flip down monitor for the car. This would be fine except it didn't have a DVD player. I told the representative this. He told me he would submit this information and I would get another call with a new offer in 3-5 days.

Almost 10 days later, still no call so I called again. They have a new offer. This time it was a 11.2 inch flip down monitor. Again no DVD player! I once again told the representative that this is unacceptable and is very annoying that the offers are not even the same type of product. She said she was sorry and would submit again for a new offer. Who knows what they will come up with next. I have little hope. So I have been driving around with a hole in the roof of my SUV with cords dangling out. Brandsmart's warranty has a lot to be desired but I guess the saying, "You get what you pay for" holds true once again.

Just a couple of weeks ago the dryer broke down again. So I contacted an electrician because I am now out of warranty. He replaced the same part again and charged me for it. Shortly after the dryer broke again and the electrician recommended not even to replace it because it was not worth it. This is a problem that was going to continue to happen. I have now contacted Brandsmart and Maytag, and they do not want to replace the dryer. They are willing to replace the part and the service. I truly feel that this is a lemon dryer and I am looking for some justice in this. This dryer cost me $698.88. I just want to know if I am entitled to a new dryer or what my rights are. The consequence is that this dryer is obviously defective and is costing me money and my time. Not to mention I have to go weeks doing my laundry at a laundry mat, which I completely dislike but have no choice.

It was our first time there, and also our last time. There prices may be a little lower than Best Buy or Circuit City, but I am so willing to pay a little extra to feel like a customer. Goodbye BrandSmart. Nothing but a little inconvenience and regret. We'll be OK, but BrandSmart will not get anymore of my hard earned money.

BrandsMart customer service is poor, inefficient, and don't care about the customers and it has been the worst experience ever. Ironically, when you purchase any item at the store; they offer the warranty and always claiming that if anything goes wrong, they will replace it. Well, that is a lie! Well, I had to go to a local laundry to wash my clothes every week at a rate of $20 each visit. It has been over a month, several phone calls, but my complaints are not being answered. BrandsMart USA is a place that I don't recommend!

The appliances are barely four years old and they are terrible. It was bad enough to go through all the damage and aggravation but not we have o deal with inferior merchandise. Is it Brandsmart or is it Frigidaire? It's very disheartening to spend money, especially these days and have everything run down at the same time. We had insurance but of course when it ran out so did the appliances. We are very upset and will never buy Frigidaire products again because of our current problem.

It's already 2010, and when I tried to call the service department today, the 11th of January, the phone is disconnected with no forwarding number listed. I called the company for the parts to be sent to me instead but they wanted to charge me for it. I've been very, very patient with them but now I feel like I'm at the end of the rope. Please help. The vent/fan is connected to that microwave so now I cook with no vents in my kitchen. The smoke and smell of the kitchen just circulates around. I also have to purchase a small microwave for temporary use, aside from the frustrations and time I’ve wasted on the phone from these people who thinks they own your time and does not care about the inconveniences this incurs in your life.

Brandsmart/GE Money Bank never acknowledged receiving my information, but began calling me repeatedly anywhere from four to seven times a day from before 9AM through evening hours at random times to harass me. I then sent another letter and copy of my checking account statement to an address printed on my bill, but this time I certified it so that no one could ignore it. I received a polite reply after a few weeks stating that my proof was insufficient. I then sent another certified letter with an original letter from a financial officer of my bank stating that payment was both requested by phone from Brandsmart/GEMB and made by EFT.

During this time, the phone calls continued unabated even though I informed the callers, now from Allied Interstate (which I believe is a service arm of Brandsmart/GEMB since they asked for payment to be sent to GEMB in Orlando, even though their company is based in Columbus, Ohio), that this matter was in dispute and they should stop calling me. The phone calls continued unchecked. The next letter I received from Brandsmart/GEMB, dated December 13, 2009, was another polite letter stating that they would try to resolve this problem in a timely manner. Today is December 30, 2009 and the phone calls have continued with no further mail response from Brandsmart/GEMB. Last Saturday, December 26, 2009, they called my home 7 times beginning before 9AM. I have tried blocking their calls, but of course, they have changed the numbers from which they call four times at last count.

I am currently sending them a busy signal, hoping that will halt their harassment at least temporarily. I believe they deliberately redlined me because I had an interest-free loan, in order to levee late fees and exorbitant interest on my almost $1,600 loan. I don't think they have any intention of resolving this problem with my account. This has been going on for over two and one half months of daily phoning, sometimes even on Sundays. I believe they have broken any number of consumer protection laws. They now say I owe them over $400. Yesterday I sent Brandsmart/GEMB a certified letter stating that under the federal Fair Debt Practices Act, they must stop contacting me over the debt they allege I owe them. I don't know what the result will be.

I was actually thinking this would be something to where someone would actually come out and replace the lamp for me. But I found out that this type of repair is considered "consumer repairable." So basically, all they can do is ship the lamp to me and I would have to do the repair myself, which was no big deal. They would ship the lamp via UPS ground for free, and there would be a $35 charge to have it shipped overnight. He said it would not take longer than five days, three days at best.

Well, now, it's Thursday, July 30th and still no lamp. I called customer service again, and apparently, there was an issue with the warranty. Both the lamp and the TV warranty were supposed to be "five years." But they had the lamp warranty as three years. So because of this internal error, they had not shipped my lamp yet! And it took me calling them, before they were going to fix it! I was getting furious at this point and they agreed because this was their fault, that they would ship it overnight at their expense, but they explained it may take a couple of days to get the warranty issue fixed.

Now, it's Tuesday, August 4th, I called again, and apparently, the warranty issue was corrected, but they were waiting on approval for the overnight shipment, which was already approved by a supervisor the week before! Of course, now, I'm realizing that I should have gotten that supervisor's name. Anyway, they were supposed to call me after it was approved - but there was none. I called again this morning, Wednesday, August 5th, and apparently, they have sent the order in as a ground shipment! I left the "manager" a voicemail but, of course, no call back. So with this kind of poor customer service and poor service from the supervisors, I have decided to never buy anything from BrandsMart again!

I just called them in regard to this, and they told me they don't do that and I would have to call Whirlpool because it was their responsibility. Just thought you should know this. I'm looking for someone to install these brackets as I have a 4-year-old son.

It is a lovely stainless steel box . with very limited storage and poor design. the shef space is a horror. thhe inside door shelves are cramped and difficlt. who designed this. it was not a woman.the freezer is impossible. we are two people,there is not a neccesty for a great deal . this is rediculous.what are the options. we like the profile look in our small kitchen . is there a better design within he space limitation?help....

it is giving me a big headache. i am disappointed in g.e.

Now our problem starts with the company. They inform us they are going to replace the microwave with a lesser brand than the one we purchased, stating they are only obligated to replace the appliance with another one that performs equal to the one purchased, and it's stated in our invoice and is 'their company policy. The one they want to replace it with is a Whirlpool brand valued at around $200.00 less than the Kitchen Aid we purchased, (which I must also state does not match all the other appliances and styles that our other appliances are, in our kitchen).

How can I fight this? They refuse to accommodate us with our request for the same brand, (and value) microwave, and we are now living with a microwave that turns on when ever it wants by itself, and is constantly beeping when it does, sometimes in the middle of the night, where we have to get up and unplug the think to stop it from doing that.

I would have thought after purchasing a TV, Phone, Oven, Refridgerator, VCR, and Digital Camera from them, they would be more accommodating to our needs. I just don't think this is right. Help!!!

I work 6 days a week. My husband has health problems - cancer, diabetes, heart disease, high blood pressure. We do not have the time to hand wash dishes and need the dishwasher!

BrandsMart send me a letter sayng that Frigidaire has to repair it and Frigidaire has told me that it was BrandsMart responsibility because it was installed wrong on the first place. I paid $1,200.00 dollars to have a new stove. It has warranty. I want the stove to be exchange for a new one because that is what I paid for. No to have a repair stove with smell of burn plastic cables inside.

Repairing a stove could cause fire in my house because the stove is computarize and once is damage repair will not be the same as new. I have been buying food because I have a two year old baby that needs to eat good every day. We all work and it has been a terrible effort to cook on the grill outside sometimes because the patio is open and the gas takes longer. This is not counting the cold days. I have expend extra money on food. We could not even have Christmas at home because I did not have a stove to cook. My children had to go to different families to eat for christmas instead of having all the kids at home.

The continuing saga of the BROKEN TV ....IT has been over 2 months now without a TV in our MAIN family room I've taken 4 days off from work (WITHOUT PAY) They still can not fix the TV!!!! Yesterday I spoke with AMy at Breandmard and she said we would probably get a gift card for a new TV Since we have replacement on the TV and have be totally INCONVENIENCED FOR over two months now tat would make sense! HOWEVER Today I get a call stating that ONCE AGAIN we will be in convinced and Brandsmart will pickup the TV on Saturday at THEIR convenience to try to repair it!!!!!! ONCE AND STILL WE WILL BE WITHOUT A TV for who knows HOW LONG!!!!!!!!!!! I AM TOTALLY dissatisfied and I will NEVER buy a Mitsubishi OR SHOP at Brandmart again!! Too bad too because we are in the need for 2 big screen TVS for this home and family members just bought winter homes here and they need all new TV appliances etc.

Technichians have been to my home about 4 times for the same problem and no one has bothered to compensate me for my groceries or even found the proper way to fix this problem from happening over and over again. I am a working mother of three children. I live a check to check lifestyle and I cannot afford to miss any more work to wait until these people decide to fix my fridge in a proper way without having to make appointments and no showing up. I got charged $78.88 for this extended warranty that has caused me nothing but headaches. There logo states Express Service, Annual Spec Check, One Free Video Head Cleaning per Contract, Repair or Replace Promise, Coverage Available Worldwide, No deductibles/Hidden Charges, Power Surge Protection, Food Loss Protection, Renewable/Transferable And Remote Controls Covered. I consider this false advertisement,because none of this is being done at least on my behalf.

What can I say my refrigerator has been broken in more than one opportunity? I normally do my groceries on Saturdays, it happens to be that on all 4 occasions it has gone bad during the week days, this is hard for me because my husband and I have three kids and we live a check to check lifestyle we cannot afford to be spending our money only on groceries because someone does not know what they are doing. This is the reason why I have decided to contact your firm to see if we can get help. Because it seems like this will not be happening on our own.

I feel insulted every time I call Brandsmart for service the representatives in this place make you feel as of you are bothering them besides being rude. I am only calling for a service that I have already paid and I insist in being treated with respect and receiving the service that I deserve and not like an animal.

When I came home I immediate contact Brandsmart that the freezer was broken. They advice that they would send service out to look at the unit. My husband not knowing that I had called came in and was outrage at the damaged caused by Brandsmart. When he called the store he spoke to several people, one of them a general store manager Ron Robbie, was stated that the refrigerator was only 1200.00 (as if that was a drop in the bucket), and to come out and buy another unit. To make a long story short I personally have left messages with Robert Pearlman CEO, Lary Sinewitz CFO (who have never returned my calls or have done anything to solve the situation. I have spoken several times with Eddy Bown VP Consumer Relations. This is where no customer service comes in. Brandsmart ruined my $1200.00 refrigerator and their resolution is for me to return the item and buy another one for more money. I have been inconvenienced without a refrigerator for almost a month trying to resolve this issue and instead for giving my new unit since they damaged mine, they want me to spend more money.

I have no refrigerator workng, using a small cooler unable to keep food for myself, my husband or my children 4 & 6. Causing me to spend more money on outside food

Another date was arranged for pickup and exchange for the new set. The new set was again not delivered because the new service man could not identify the serial number for the second time. Finally a third delivery was made after another visit from a manager that found the serial number that the other service men could not find. The New set was set up and had another problem with the picture on the new TV. It made a funny noise and one station had a piece of the pictures shown on the screen missing.

Service was called and they came out to tell me the set was fine and that it was the cable that was the problem. This was not so as the cable worked fine when I put another set on that line. After a couple of weeks, the set finally made popping sounds and finally the set went completly blank. Service came out and said, yes indeed the set was not working. They then arranged for a pick up on the New set. The pickup was April 10th. At this point I wanted a full refund of my purchase price and my extended warantee. Brands Mart delivered the set back to me on the April 17th. The set still didn't work properly and they picked it up again on the 30th after a tech came out and said for them to pick it up and go over it properly.

At this point I had had enough. Brands Mart said that they could not give me a full refund or exchange as the 30 day period for a full refund had expired. Brands Mart sent a man out and he then arranged to have the set taken in for repair. The set was then returned about a week and a half later and I was told it was only a loose fuse. The set was home less than a week and it still made the pop sound and would only do it intermittently. The tech came again and ordered the set picked up for the second time on the new set. finally, Brands Mart had their men come out and pick up the set. This was done on the 30th of April 2002 the set was picked up for the second time. It is now May 30th, one month after the second pick up of my new set, and I still do not have my set back. I was informed that Brands Mart wants to replace the color guns in the set but they have not received these parts for some time from Hatachi as yet and I have been without a set for over a month. I HAVE HAD ENOUGH. I WANT A FULL REFUND ON MY TV COST PLUS MY EXTENDED SERVICE COSTS.

I am a women of 82 years of age and this has been a great strain on me and my family who has done their best to resolve this matter in my behalf.