BrandsMart USA Reviews

I want to post my experience because I think it is unfair, my husband and I went to buy a electric bike and when my kid uses it the speed star to slow down so we took it back thinking that the time cost us $400. Well I thought wow it is very expensive and it has this issue of slowing down... so we took it back like three hours later and Brandsmart charged me $80 dollars plus tax for restocking and because they said it has a zero days return policy so I went the same day three hours later so now I felt frustrated just thinking about the $80, I write this because I don't want someone go thru this like me... be careful with their return policy.

I was hesitant to order from them because of all the negative reviews. My husband said he had ordered from them before and has never had an issue, so I broke down and purchased a brand new air conditioner. My item arrived on time with no damage. I paid $100 less than than what other stores are selling these brand new air conditioners. Very pleased with my purchase.

I would give them a zero rating if I could. I ordered a Samsung Galaxy S24 from their website and paid expedited shipping. A week later, I still had not received a call for my delivery. When I called in, the phone was out of stock, and on backorder. This was my third call to them. I had called in twice before and also spoke with someone via chat, and was never told that the phone was out of stock until the day it was supposed to be delivered. This company sucks!

We purchased a freezer from them in January. We also purchased the extended warranty. Immediately the "frost free" freezer starts building up frost on the inside. I have been making weekly calls to Brandsmart and Kenmore to trying to get someone to come look at the freezer and fix the issue. Brandsmart sends me to Kenmore, Kenmore sends me to Sears service, Sears services sends me to Brandsmart. I call the extended warranty company and they say that because of my location, I have to call the Brandsmart store where I purchased by freezer and the cycle starts all over again. I am would not buy ANYTHING else from Brandsmart and I feel the same about the Kenmore brand!!!

Order **. I made a purchase on Feb 26 /2024. Asked to change the delivery 2 times and on the date of March 25 was the delivery date to deliver a refrigerator an oven and a hood, but I only received the hood and the refrigerator and the oven. I have already called several times to know about the delivery and they tell me that there is no date because it is no longer in stock, and no one solves or gives me a date.

I bought a Dryer which broke after a year. I bought extended guarantee which I have been dealing with. It is being a month and still it hasn't been fixed. We called, made already 3 appointments. The technician came after 2 weeks, and he was going to order part. Never did. He closed the ticket, saying it was fixed. I will never buy anything else from Brandsmart.

Avoid purchasing from Brandsmart! On January 16, 2024, I made the mistake of ordering a dryer and washing machine from BrandSmart Online. Despite receiving confirmation for a specific delivery date and time, the appliances never arrived. After enduring a frustrating two-hour wait past the scheduled delivery time, I called customer service and was placed on hold for over an hour, only to be disconnected. Upon calling again, I encountered a more helpful agent who explained that the delivery was postponed to the next day due to the addition of wires and vents for the equipment. To my dismay, the following day passed with no delivery, and I later discovered that my order had been canceled because they claimed the items were out of stock.

8 service calls to have a Samsung refrigerator ice maker repaired. Worst service ever. They send out technicians that do not know their products. Call into the warranty department. There is a bad language barrier. They do not understand what you are saying half the time. Had to replace the ice maker 7x. 8th time I refused to have it fixed again. It was not worth my time. Ended up throwing the refrigerator out and Buying a new one from Best Buy.

Purchased appliance and was charged on 11/10/23 almost $5000 and promised delivery and installation for 11/28/23 and when they delivered they did not sent stove. After 2 hours with manager Carlton, he told me that even though I wasn't then sell my charged and set up a delivery they don't guarantee to hold my purchase and they sold the stove to someone else during the time I paid and the delivery date, now I have to wait 3 more days hopefully and they will deliver me the stove but are too busy to install it as promised when I purchased. This can't be legal to take money and then sell my stove to someone else who wanted earlier delivery.. Now I have to pay my electrician to install what I already paid Brandsmart for.

Customer service does not want to do their job. Have a problem with damage done by a tech and still have not had it resolved in over three weeks. I have called many times over, and keep getting the same answer... So I guess that makes me Insane. I was stupid to buy a product from this company as they are the worst from the sales people to the delivery person, to the people you speak to on the phone. After just over a year have the compressor break on a new LG refrigerator, called in and took a week for a tech to come to my home then he just looks at and says it's broken and I have to get the part for it. There goes another week. Then have to wait a week more after the part comes to have come back. He comes back to repair it and damages my floor.

Had a terrible experience with getting my dishwasher fixed. My landlord purchased our dishwasher from here. It broke within 3 months of using it. On the day of my appointment to repair it I missed the rapair man's call at 8:57am. I called back at 9:10am. They told me they couldn't come to repair my dishwasher because I had missed my appointment. How ten minutes is missing my appointment is absurd to me. My appointment was scheduled from 9am-1pm. How was I supposed to know that if I didn't pick up at 8:57am, even if I called back in ten minutes, that somehow my entire appointment would be cancelled. They didn't even reschedule me for later that day. I called a second time to speak to someone else and when I asked the different representative for the manager, she literally told me no. I was told a manager would call me back, yet no one has. Absolutely shocking service.

I made the biggest mistake of buying a refrigerator from Brandsmart. The refrigerator stopped working in less than six months. A Whirlpool refrigerator. It's theft. And since then we haven't stopped repairing. Let's say I have warranty on Whirpool and Brandsmart, we haven't stopped repairing. Today it's the sixth time we've come to a repair, and I've already paid for everything, and he still not working. It's organized theft. It's a scam well organized by this company. It's a scam to charge money for something that is fake. It's mean of them. Buying a refrigerator from Brandsmart was the worst purchasing mistake I have made in my entire life. It's the worst company ever. My worst mistake, my biggest bad purchasing experience.

I have had nothing but problems with the Samsung washer and dryer that I purchased from BrandsMart. I have had multiple service calls for them both with my warranty. The most recent one was repairing the housing on the dryer on Friday 9/22 and resulted in a fire in my garage that easily could've burned my house down. I had a few small items in the dryer that same night and heard a popping noise from inside the garage. My lights started flickering inside the house and I heard more popping sounds. Luckily, I was there and ran out into the garage to see what that noise was. Immediately I smelled something burning and then saw smoke coming from the back of the dryer.

Horrible company. The rep wouldn't even listen and then the manager was equally awful. My landlord ordered the appliances and I only asked them to call me as I am a physician with clients back to back and they were both rude and not helpful. I would never order from this company myself! This company does not care how they treat people. Spoke with Shanika, the supervisor.

I purchased an extended warranty on a $800+ home theater receiver. I did so because two of the last five equipment purchases at Brandsmart died or had significant performance issues within the first two years of ownership, plus the sales people are like vultures when it comes to sales and extended warranties. The sales guy said that if I have any issues with the device that I could bring it to the store within my warranty period and they will evaluate at the store the issue and determine if it needs to be replaced or serviced. Turns out to be nothing but a sales pitch.

The experience with Brandsmart service department is nothing but sucks. Someone named Debbie hung up on me because I asked her to let me speak with a supervisor after she was being useless. I purchased a 75 inch LG TV less than a year ago. I purchased extended warranty and I paid for screen protection coverage. Sure enough something went wrong with the TV screen. When I called the service department, I had to wait for 9 days to get an appointment. The technician called me the night before and said he would be coming between 12 and 2p.

I was cut off by a delivery truck owned by Brandsmart USA. The passenger thought it was funny. We were 1.5 miles from the store so since I live right next to the store. I followed them and took pics of the truck and truck #. I went into the store to speak with the GM but was advised he "took the day off" and the acting manager was a female who had an attitude right off the bat! Being I have live next to the store for 19 years... I know everyone there that's been there for any notable time. She wasn't one of them.

"Beware of this fake warranty" I am deeply dissatisfied because I lost $3850 with the dishonest practices of Brandsmart. Their failure to provide adequate service and honor their promises is nothing short of unethical. I urge anyone considering doing business with either of these companies to proceed with caution and carefully consider your options before making a purchase.

Went to replace a tv that will not power up. Salesman was aware was replacing a failed TV. Decided on a unit. He accessed my acct to write it up. Saw the purchased tv I had explained why I was replacing. Along with a 5 yr extended warranty. The failed tv wasn't 2 yrs old. I had forgotten I purchased the extended plan. Salesman did not tell me 'you have an extended warranty on that tv'. He continued to aggressively pitch a warranty for the TV I had agreed to purchase. Guy started to piss me off told him hold up no sale and walked away. Following day found the original purchase receipt and saw the 5yr extended warranty. Will set up a service appt. Let you know how that goes. Sawgrass store/salesman Chris TV's.

I recently purchased a toaster oven manufactured by Bene Casa from Brand Smart. The experience has been negative from beginning to end. First, most companies offer free shipping for orders a certain dollar limit and I paid almost $15 for shipping. I realize this not a valid complaint, but has added to my overall discontentment. The was received timely and in good shape.

My mom bought a brand new refrigerator from Brandsmart. LG product. The water was really nasty. Called customer service twice. They even issued me a case numbers on both times saying they will replace the filter at no charge and ship out asap... On my third call was really aggravating. Already asked to speak with a supervisor and she tells me she cannot authorize this request, for a filter this will be my last time purchasing anything from LG, it's a disgrace.

I always buy my electronic equipment in BrandSmart for being a recognized store brand and for the good service that the company and its employees always provide, specifically in the store Across from Dadeland Mall, 7260 N Kendall Dr, Kendall, FL 33156, phone number: 786-401-1700, it is my favorite store, I have bought in it for 7 years, The service from all the staff is excellent, very good attention and they help you a lot, and if you are undecided for which team to choose they help you by providing all the information about each product of interest and one decides which one to buy. The bad service I have received from this company has been in the Warranty service they provide to the equipment that customers buy.

Incompetent, unprofessional, they do not have technicians to provide services, 2 months waiting for the replacement, and it has not arrived yet... Supervisors and general managers have no answers to the situation... They simply say I HAVE NO TECHNICIANS TO THE SERVICE..

In October me and my wife purchased over 10,000 $ worth of furniture from Brandsmart USA online. Upon receiving furniture delivery company refused to assemble furniture. After some heated arguments furniture was finally assembled. Upon assembly marble coffee table was cracked. After many months of telling me it would be replaced and after delivery company brought out 2 broken replacements, I finally got someone to tell me the table was not going to be in stock. Just purchased home and was stuck with a broken table. January and I need my refund to purchase more tables and now I am going through the same lies about getting a refund. I paid cash for this awful service. Stay away from this company. Worst customer service from the top to the bottom

I purchased two built-in appliances for a planned new kitchen. The salesman instructed me multiple times (more than 5) to make sure I opened the items during delivery to inspect for damages as he knew we would not be installing right away. Plans have changed and we no longer want these appliances or a new kitchen. The items were delivered 4 days ago and I called today to return these items as our plans have changed.

Online purchase for refrigerator delivered on 10/13 with a broken wheel and refused to accept delivery, they said they would reschedule for the 15th. Call that am for delivery time since I didn't receive call previous day and it was not even rescheduled. No refrigerator until next week.

Samsung Refrigerator was delivered with damages. It been more than a year and Brandsmart or Samsung have not been able to fix it or replace it for a new one. All they do is kill time to run out of time and warranties. Now I'm dealing with the extended warranty, lucky I bought it. I do NOT recommend Brandsmart and Samsung is even worse.

Bad customer service, bad delivery, horrible mistreatment. I received a refrigerator today and never in my life will buy it again from this company. They mistake the delivery time and do not pick up my old refrigerator. They think that the customers are stupid and if they talk fast they are right. If you do not speak English they do not respect you. Run away.

I purchased a new refrigerator from Brandsmart in West Palm Beach Store and it was delivered on Mon Aug 8th. This was the worst delivery experience I have ever had. First the driver called and said that he couldn't find our house and said for me to fax him the address. I tried to give him the address but he didn't speak good English and after a while they showed up to make the delivery. I asked if they would put the old refrigerator in the garage so I could give it to a charity. The driver said he couldn't do that and he left the old one in the living room. I called customer service today and they said the the delivery men are not furniture movers and that all they have to do is get the old one out of the way. THIS IS NOT ACCEPTABLE. FINISH THE JOB! Think twice before buying anything from these customer unfriendly company.

I ordered a dishwasher online and was told to go to Sawgrass mall to pick up machine. At 5:45pm arrived at store only to be told that it was not released yet. So I waited called customer service and spoke to woman that said that the machine had been released and printed by the store and that they were just waiting to pull the merchandise. Go back to the desk and now I am being told that the machine is in Dania. I have already been here close to 3 hours. Called into Customer service again and was told if that's what the store said then that's it. This customer service and store need to be shut down. Now I have to wait 10 business days to refund the money that was spent. What about the time and ** Brandsmart. You guys are a joke to say the least!!

On July 4th I got email by Brandsmart. I opened and it was a receipt for portable speaker, someone else had bought it that day, I went to store the next day to asked about it and the only thing they said, "Not to worry it was a mistake," so the physical receipt it was giving to the customer who purchased the item with my full information on it, I was concerned why someone has my full information. That person who look like not interested to help or lacks of tools to fix the issue. He kept tell me isn’t nothing can be done at this point then told me to contact the company on the phone, I called numerous times. No one was able to help me. The only thing they put me on hold. I waited around 10 minutes and I just gave up … How I can fix this issue? Cause my full information is been given to stranger. I’m worry about it.

I went to the store late Sunday i.e., 3:50 pm. Your salesman Walnick ** was in a hurry. I purchased a cooktop that I took with me. I also have a Microwave on Back Order. He said there are 60 on order coming soon… Most important, he would not change my address in the file because he said it would take too long. He also insisted on selling me a 4-year warranty but I realize now if I need service the WRONG address is in your file! Upon installing the cooktop, I found there is a 12-month warranty plus 3 years for only $41. from the manufacturer and less money to extend the warranty each year directly from them. I’m sure Walnick ** knows this.

They brought the wrong dryer. I was told to reorder the new dryer & they would credit my account when it was picked up. They picked it up & refuse to credit my account. That's called theft Dave in Stockbridge!

I purchased a dishwasher which was scheduled for a Saturday delivery. No Call No Show. I called Customer Service. Somehow the delivery was not processed in the system. A rescheduled date was put in the system. Again No Call No Show. I contacted customer service for 2nd time. They informed me a company by the name of TCI at 954-493-7300. They were supposed to call me Monday to schedule an appointment time. Again no call. I called customer service for a 3rd time. They have nothing on record of the dishwasher being scheduled for delivery. I finally made the only rationale decision available - Cancel the order.

Beware when purchasing their extended warranties. The warranty department will make you jump through multiple hoops. We manage rental properties and every warranty call is an absolute chore. They pretty much do everything they can to discourage you from filing a claim. Here is what you can expect:

I purchased a refrigerator that was out of stock and was fully charged for the same and the extended warranty although the item was not expected for 1-2 months. After a month I contacted customer service as to the status of the item. I was informed the item had been in for a while and they were waiting for me to call to schedule the delivery. I was very upset being that the salesman had informed me he would call me to schedule as soon as they received the item. Customer service informed me that the salesman had placed the item on "will Call" which to them means the customer will call to schedule delivery.

I had wrote a review about the trouble I had with my refrigerator with Brandsmart and that no one was helping me until I spoke to Philip ** from brandsmart who took the time to help me with my problem and got it solved. I will definitely go back again thanks to his customer services.

Purchased a scratch/dent fridge and a new stove. Delivered as promised. The refrigerator was beeping and not cooling. Freezer didn't work at all. Called the service center, the store, the manufacturer, and got nowhere! Sat on hold for more than 20 minutes only to get disconnected a dozen times. Finally, I looked up the email addresses of the head honchos at BrandsMart. The next morning I had action. Several persons from BrandsMart called me, sent a service technician to discover the fridge had an electrical problem. Phil made the situation Right! He sent over a new fridge within a few days. I am now a happy camper. Brandsmart does need to fix their customer service/phone system, it's terrible.

My 90 year old client purchased an AC unit along with the service/warranty program from Brandsmart. The AC was scheduled for service and the repairman they sent stated that the AC needed a part and they would call as soon as it came in. After waiting 2 weeks with no call, I called them and was given an an appointment the next day. The service man came on September 13 and stated that the AC was not repairable and that I would be contacted with details for a replacement.

I will attach all the pictures I took to show the damage caused by the delivery personnel for Brandsmart which also caused a bad electrical wiring installation on my dryer, TWICE. They installed the 240v wiring in opposite directions which was almost causing a fire. The personnel put my family and my new home of risk. The dryer and owner's manual does have multiple warning labels for possible risk of fire or explosion due to improper installation. I also made Samsung aware about the safety concerns on their products. I plan on sending this to the Better Business Bureau to let people know that Brandsmart hires Non certified electrical people to come and set up electrical appliances without caring for the customer's safety only cheap labor prices.

I bought a Whirlpool refrigerator from Brandsmart about one year ago. The first problem started with the delivery. They came in and turned off the water to start the ice maker. No sooner did they leave, I realized NO WATER. I immediately called the service desk and was told TOO BAD, they could come next week. I called the plumber who came and found out they did not turn on the water under the sink. He also found a leak in the connector. One year later the ice maker broke.

We purchased washer and dryer and cooking range from Brandsmart. We purchased the expensive Warranty from them. But when we had an issue with all 3 equipments the service was so poor. The issues never got fixed and they don't want to help. The manager has the least accountability. They don't follow up. Not ready to help at all. We don't recommend anyone to purchase any Warranty from them. Even though Warranty company is ready to help, just because the brandsmart service department doesn't want to help. We can't get a replacement.

We purchased our refrigerator from Brandsmart in Deerfield as well as the extended warranty through Warrantech. Absolutely useless... They were supposed to be at the house to repair the fridge yesterday. I confirmed with the company the date/time of service. The technician did not show up and did not have the courtesy to contact us saying he couldn’t come. I contacted the company today and they had no answers for me other than he ran late on appointments. We should have been the 1st appointment today. However they wanted to reschedule us for next Wednesday, which was completely unacceptable. Our fridge has completely shut down and the only working component is a light bulb. Now the tech is supposed to come tomorrow. As of this review, at 5:34pm, we still have not received any form of an update with the time of when he’s supposed to show up. Purchase your appliances somewhere else.

Bought nearly 5k in appliances. Salesman is a liar and delivery guys are worthless. I would never again buy a single item from Brandsmart. Go anywhere but brandsmart. Supposed to line up install for microwave and dishwasher. Never happened. I installed myself. Supposed to haul off old but all working appliances. Didn’t happen. They did take the stove and fridge but barely. Had to argue with them for that. Had Junk King pick up the rest for 128.00. On another note, junk king guys were awesome!

I haven't even bought yet, and I'm not able to get any service/attention to close the sale. It can only get worse once I actually buy and pay. I'm trying to order a dryer online. I'm trying to call different numbers at Brandsmart to ask about delivery/install details. The phone calls are never answered. I'm on hold listening to the Bransdsmart jingle for an hour straight, and I'm sure can go on for a whole 8 hours if I let it.

Purchased a washer and dryer that came in to the courier damaged. I reached out to them now 6 different times and I was told that I had to call the courier that they sent them a call tag. This procedure isn't listed in their return policy nor is it standard procedure plus why wasn't this even mentioned until 11 days after the fact. They need to pick up their merchandise and refund the 1800. They have tied up awaiting the return. They are dragging their feet and it's very frustrating when they offer absolutely no assist.

I ordered an 70 inch tv on March 22, have been checking the status of my order for day it just kept saying “PROCESSING”. Mind you they have already took the money out my account. And on 3/27/21 I get an email, text, automated calling confirming that the tc will be delivered on 3/29 between 9:30a-1:30pm, then a gentleman calls.. I received email and text and phone call confirming my delivery date, and then a gentleman calls and stated that the television that I purchased isn’t in stock. He tried to offer a 65 inch and then a 70inch but I would have to pay more for.

Please be cautious when purchasing items from Brandsmart. I'm convinced they're selling refurbished products. My LG refrigerator and Samsung dryer have both broken numerous times since the day they were delivered. Additionally, their repair service is horrible. They take weeks to send for diagnostic review and seldom fix the problem. The dryer has been replaced twice in two years and the third dryer just started acting up. The LG fridge came broken, was replaced within two weeks. Hundreds of dollars in groceries lost. The fridge has broken again and the repair person is scheduled for Monday. I have two kids sick, one post major surgery and no fridge. LG repair company is heartless and doesn't care about Sales of Goods Act nor their customers. Brandsmart sells refurbished and defective equipment.

The worst experience. I bought a refrigerator on sale last Black Friday, I told myself the delivery was for 2 weeks after which it did not happen, I licked the seller. He never answered the cell phone, then I started to call customer service. What a bad service experience. Until I get the delivery for today 10/01/2020 they call me and mw they say that the delivery truck broke down and that now it will be for Saturday. I will never return to Brandsmart to not even an item.

Two years ago I purchased an Atak brand 40” tv from Brandsmart. When I go to buy things from a reputable company I expect it to LAST. Then when I called customer service I’m told I’m basically SOL and I should call the manufacturing company. For what?! Brandsmart doesn’t check to make sure a product works before they re-sell it back to people.

Bought a Samsung refrigerator and oven in August 2020 and, six months later in December 2920, Brandsmart says they have no idea when the products will ship. Salesman Elvis ** told me there are hundreds of Brandsmart customers in the same logjam. Only option he gave me was to refund my money. Called manager Joe ** and his assistant only asked if I knew him personally, implying that if you don't he will not talk to you. She took my telephone number and not surprisingly, manager ** never called. This company takes orders and money but has no products to deliver. Will purchase from Best Buy and will never go back to Brandsmart.

We purchased a Washer Machine from Brandsmart Feb 18 2019 Model is a MAYTAG Top Load HE. From the day we picked-up the washer machine, the control panel console never properly responded to the touch panel. There was a very long delay after placing finger-touch upon the console switches, but console eventually responded and we figured we'd simply tolerate the latency. Moving forward to September 2020-- we began to notice water pooling beneath washer on occasion, the leak seemed to be intermittent at first-- October 2020 the leak was now very prominent, every time we washed a load of laundry, we would notice near a gallon of water beneath the Maytag washer.

I called into the customer service department on 11/19/2020 at 12:22pm to reschedule an appliance delivery order I placed online and was attended by a customer service agent that I unfortunately did not get the name of, she was extremely rude when I asked to please have the delivery rescheduled for an earlier time and even yelled at me when I asked to have an earlier time. She ended up hanging up the phone on me after I waited on hold for 30mins.

I purchased a refrigerator (27’ CF Samsung) from Brandsmart on 9/21/2020. Promised delivery date was 9/29/2020. As of today No delivery. I’ve Paid (1,400.00) them for this product. I’m extremely upset due to I’ve been without a refrigerator for two weeks. Customer service sucks like crazy. I’m passing Word of mouth and internet Do Not Buy anything from Brandsmart.

Their installation team arrived on Wednesday, did not shut off water and while trying to install the washer/dryer they broke the pipe off and flooded our unit as well as the unit below before finding a maintenance person at the resort and getting the water shut off. They left and would not complete the job. We had to pay for a plumber to fix the pipe and water team to come out to clean up the water. They then came out to reinstall today. Got a text that they would be at the location in 45 minutes. I sent out our person to meet them at the location, unfortunately they showed up in ten minutes, only stayed 10 minutes and left as they had to "keep on schedule". I contacted customer service immediately and they couldn't do anything but come back on Wednesday! This is the second time I had to pay to meet someone at the location and also had to pay a fee for them to come back again! This is ridiculous. No care whatsoever!

I submit a claim 5 months ago and still have not answer at all, in 5 months no one call me or nothing, they took my refrigerator away from my house for repair and I'm still waiting after 5 months, sucks, the worse, never again, please people do not buy anything over there.

I went into Brandsmart to purchase a Washer and Dryer. It was delivered and I didn't like the product when using it. Mr. ** went out of his way to find an exchange purchase for me. Since they didn't have alot of inventory, it took awhile until he found the right type of product for me. The new washer and dryer was delivered yesterday (Samsung) and what a great product. The exchange was handled smoothly and the end result is that I have a great product and am beyond pleased with the way Mr. ** handled the transaction.

I bought a Samsung Dryer from a Miami Brandsmart location in November of 2019. In less than a year, this dryer was not finishing the complete cycle and turning off only after 30 seconds of starting. The technician came in and did not spend more than 15 minutes looking at the dryer and blamed the house builders for having either an obstruction in the vent or a closed vent and concluded that there was nothing wrong with the dryer. I called the Condominium and they came to check the problem from the outside and inside of the house taking pictures of a clear and opened vents.

Updated on 09/12/2020: This is my third review respect the same matter with Brandsmart. I have an extended warranty on my washer/dryer, the washer stop working over two months ago, Brandsmart sent two different technicians to my property three times, they were not able to fix the washer, finally they pick it up to take it to the shop where was kept for a week. When the washer/dryer was returned to me I was be able to do two loads of clothes when the washer stopped working again.

What can I say? This horrible experience is still in progress. I wished that I had known that the washer of the washer and dryer pair was not in stock. I was told weeks; it has now been over 30 days. I don't get any updates or information regarding in stock availability. I purchased these items to discontinue visiting the laundromat due to COVID 19. Sadly, I purchased a washer and dryer and still have to go to the laundromat, with over seven hundred dollars less money in my pocket.

Do you know why their products' prices are reasonable, because they don't have customer service! I have ordered an air conditioner at the beginning of June, they charged my credit immediately but I didn't receive my package ten days after an estimated shipping date. I contacted their customer service help to check out and one of them told me to keep waiting. I am the person who contact the shipping company and follow up all the mess. Their unprofessional and dazed customer service can only do one thing, keep you waiting for everything.

I ordered a dryer online and paid for it the same time. The only reason for this purchase is because a bird got stuck in my perfectly working one. They sent a delivery confirmation text and email. Delivery day, I took off work and stayed home to wait for my dryer but to no avail. I had to call the store to find out that the dryer I ordered is out of stock. I was treated rudely by Maxine and she lied about sending me a different dryer. This store has the worse customer service and here it is three weeks later and they had yet to process my refund. They advised me to call my bank to get my money back. So I will not refer anyone or spend another dime in this horrible establishment.

I recently bought a Whirlpool washer and dryer from Brandsmart in the Atlanta, GA area. It was the most unpleasant major-purchase experience of my life. Firstly, the store itself was huge, crowded, loud and overly lit. The employees were running around wide-eyed like they were in a constant state of panic. The employee that did help us was rushed, terse and was trying to get us to make a decision quickly. When we made the decision to buy and tried to set up a delivery and installation time, we were told they would call us when they could deliver. I said ok. They rushed us out the door. They didn't call.

I purchased a Samsung TV from them 9/24/18. A new brand TV it supposed to be. Now it’s not working. It didn’t even last me 3 yrs. I have Other Samsung TV for over 8 yrs now still working no problem. I brought them from PCRichards. I called Brandsmart. The Customer service rep was very mean. I asked for a supervisor. They had me holding for 1 1/2 hour until I hanged up. I will never go back to any of their stores are doing any business with them again. They are the worst. They sells refurbished products. They’re not new brand.

I tried to purchase a washer and dryer from Lowe's for a house warming present for my daughter. After 5 attempts at delivery, the last couldn't be installed because they forgot the stacking kit, I told them to take it away. The 3rd party drivers, who also worked for Brandsmart told us to try Brandsmart. We did. The morning of the delivery, she got a text saying they couldn't install the machines because they didn't have the stacking kit. I called the customer service line. Do you believe the manager of the store went to another Brandsmart store which had one and personally delivered it to my daughter's condo so that the installation could be completed. Neither of us will ever buy from anyone but Brandsmart. What Lowe's couldn't do in 6 weeks, Brandsmart got done in 3 days from purchase.

I have purchased the most expensive top of the line laundry machines Electrolux. Happened to be it was out of stock (understand in this uncertain times). I don't even have an approximate delivery date. I'd like to note the salesperson was wonderful and very helpful. However, I was billed at the date of purchase. How it can be? Why do I pay for something that I don't have in my possession? Called in, spoke with finance department representative. She has tried to explain why and because. Then I asked to transfer me to the appliances manager. Well, unfortunately she transferred me back to the customer service, where the girl pick up the phone telling me "Please hold" and never came back to me. I was on hold for 40 minutes. BRANDSMART OWNERS AND HIGHER UP MANAGERS PLEASE BLINK AND DO SOMETHING ABOUT IT!!

If you ever need to call their customer service number it is hit or miss. I called this morning and got an agent that was so rude. When I asked to speak to a supervisor she hung up on me. I called back and had just the opposite experience. The second person I talked to was very helpful. The first person I talked to in no way needs to be a representative of Brandsmart.

I ordered two Lenovo Tab E8 tablets on 5/23/20. As of 5/30/20, the order had not been filled. I suspect they don't have the product they sold. I cancelled my order, but wasted a week and will see if the funds show back up in my account.

Larry was so helpful and pleasant. He took the time to familiarize us with the products and we came back to him again two days later and bought more! Products were out at the pickup dock fast and put in the car and we were off. Keep Larry on staff.

Brandsmart very disappointing. I purchased a appliance package on April 23, 2020 and delivery was set for Monday April 27, 2020. Appliances delivered and the smell of gas but you know thought because it was a new stove it would wear off. Tuesday April 28, 2020 the installation of the microwave and dishwasher before Shawn got started and asked if he smelled gas he said yes. Geesh come to find out the idiots that came on Monday April 27, 2020 just rigged the connection together and stripped the sealed of my gas pipe. I was advised that my brand new stove was kicked in at the side now it’s sunken in as well.

I bought a freezer at Brandsmart Deerfield location and when I came to pick it up, they were all gone. Upon canceling the purchase an employee name NEIL gave me his freezer that he bought for himself. This made me so happy. I went from being disappointed to being elated. That is what I called superb customer Service. Brandsmart should be happy to know they have such caring employees working for their company. I would recommend people to go to this store because of my great experience that I had. Thank you NEIL for providing such superb customer service towards me.

I bought a leather sofa with an extended guarantee. They promise that everything will be handle by them, and the sofa will be cover for any damage by use or manufacturing defect. The first incident 4 months later was a breakout on one of the side's recliners. The first scam; the plan don’t work till one year later, because the manufacturer's guarantee. Took more than six months; a continuous calls and last resource talking to Brandsmart Palmetto 47 Avenue Miami store manager, to have my sofa fixed. Second scam. 1 year later the sofa start to discolored on one of the recliner head, so I contact the guarantee company Warrantech, after a long process, they told me that leather sofas are not covered by this kind of damaged, just fabrics sofas.

ON 03/25th/2020, The two guys came saying that they could not make the delivery because the order did not clarify that there was no elevator to accessing my 2nd floor and they blamed the seller. The seller did put in the order the special team requirements for not having an elevator, I called customer service and nobody knew how to give a reason for this negligence that forces me to stay two more days without the product for which I paid by trusting in the name of Brandsmart. Never thought to be a victim of such a lack of consideration to a customer. I feel it was on purpose, just to appear like they wanted to do the delivery, but they did not want to work.

I bought Wash and dryer. I have to wait all day at home..They told me from 9 am till 12 pm..It came at 5 pm. I didn't learn my lesson. Bought a refrigerator after 1 month. They did the same thing. I wait at home. Nobody came. I called them. They said they were here and gone..Which not true..Big lie big lie. So please please don't buy anything from this company.... Never again for me.... Just terrible....

There was an issue with my order (item came in damaged), customer service was quick to react to my complaint and offered a couple solutions to resolve it. I opted for a replacement which came in a week later and was in perfect condition. One of the best experience I've had dealing with customer service. They were super friendly, very helpful and made sure I was a satisfied customer. I would not hesitate to order from them in the future.

I made a purchase for a washer and dryer on 1/4/2020 and still awaiting delivery on 1/9/2020. The purchase was made in store and I was told it will be delivered on 1/7/2020 however I missed the delivery due to the driver calling when he arrived at my home and couldn’t wait over 10mins. I called to see when will it be delivered and the lady hung up in my face. I called more than 5times from the store to the distribution center. The manager was not available and my issues was not resolved. I am still awaiting my $1500 purchase! AWFUL.

I purchased an LG kitchen appliance package. The salesperson was actually very helpful in identifying the appliances I wanted and looking to see if he could get them for me. So, I purchased the package knowing that the microwave might be on back order. The salesperson thought he would be able to get it to me with the rest of the appliances. So, delivery day comes and they not only did not bring the microwave, they did not come prepared to bring my refrigerator up the stairs and haul away my old refrigerator. With TONS of attitude from the terrible delivery people..I mean, he was annoyed, he ripped the packaging off the refrigerator when I told him I would not sign for it without seeing it, almost damaged it, told me he leveled the stove when it was not level, told me it would not go flush against the backsplash because the outlet was blocking it (it wasn't)...I mean this guy was terrible.

I purchased a KitchenAid refrigerator, stove, microwave, and dishwasher. Yes, Brandsmart has very competitive prices but the service was terrible. It took them 4 times to come out to properly install the appliances. When I spoke to the General Manager he was dismissive and clearly did not understand “customer service." I would not recommend nor would I purchase from Brandsmart in the future.

Terrible customer service especially with online orders. Been 2 weeks since a washer and dryer was purchased. Still today trying to get customer service regarding issues with installation. A manager promised to send a technician yesterday. Waited all day. No call. No technician came. Poor service.

I purchased a set of pots and pans online from them that were on clearance with no defects listed at the best price on the net. They shipped them fast via Fedex and I had them in three days. When the package arrived I inspected it. It was an open box item and was securely packed with heavy bubble wrap around the cookware set box. All of the pots, pans and lids were in new condition and in their original packaging except one stock pot that had two small chips in the ceramic nonstick coating near the top where the lid contacts. I took pictures and contacted them by email.

I purchase the above item on the 24 of November and went to pick up, the handling instructions read 2 persons required. The employee did it by himself and was struggling and finally dropped it back in box. I purchase the 3 yr warranty but manager Daniel refuse to honor it.

I bought a Nintendo which cost 99.88 + tax and they offer me a warranty of 2 years, the cost of warranty was 21.88, it is more than quarter the cost of item and when I will use the warranty, they tell me that warranty is only of damage software. It is possible that I deceive the clients, because the clerk said me that warranty is everything. Brandsmart is scammers. Receipt **. Date: 09/30/2018.

After buying one couch it sort of fell apart they send somebody to fix it it came out worse so they gave me a new couch and one month after the warranty it's rotting literally cracking and rotting. Please don't buy any furniture from BrandsMart do yourself a favor. I try to put a patch over the vinyl but days later the cracks we're like lightning type of cracks coming from underneath my patches they used old rotting vinyl to make my couch.

Terrible service. Rude delivery drivers. We bought a washer and dryer set and had an issue. They couldn't correct onsite so told us it would be $50 to come back. We said we just want to return the units then. They said they need to charge a restock fee because they already opened the boxes. I contacted customer support to see if they would waive the $50 fee. They responded with a copy/paste answer saying no.

Schedule a warranty repair. Time of schedule was 8 days out. They were to call to schedule a time, never did. They claim the phone number was wrong. After calling dispatcher and supervisor numerous times on the day of the appointment, they inform me he is on the way. I do not know how he got here, with wrong home number and wrong phone number. He argued with me that he was calling me, but had wrong number. There is no excuse for this since my number and house number were verified at least 4 times. He came and started to argue with me and left.

We bought all of our kitchen appliances there in January 2017. They were not delivered until March. That was how we wanted it. We bought the extended warranty. I since had a problem with my oven, last year about this time. That took about a month to finally get repaired. This year my dishwasher was showing an error code every time it finished. I called for service on August 21. I was scheduled for service on August 29. He was scheduled to come between 12-6. I called to make sure he was coming because it was getting late. They said he would be there. He did not show or call.

I was promised a delivery on 9/18/19 and the drivers went to the wrong building and left without delivering. Called customer services 8 times. On September 13, 2019, I went to the Brandsmart USA to purchase a dryer. The store is located at 4320 NW 167th Street, Miami FL 33054. I purchased my dryer and was promised that the dryer would be delivered on 9/18/19. As it is, I was waiting too many days for the dryer. I decided to wash my clothes that afternoon because the dryer was supposed to arrive from 4-6 pm. At 6:00 pm no one had made any deliver or call to me in regards to the dryer. I decided to call customer service to find out the status of the delivery. I had all the clothes washed and needed the dryer. Customer service indicated that the delivery would be made by 7:15 pm.

I've been a loyal customer of Brandsmart and all of my family for a very long time. Brandsmart WAS always the store to get a great deal on appliance and electronics but never had a return issue until until now and had to deal with the non enforced return policy and the non Customer Relations dept. This company projects. Very sad... There always a 1st time and there is a last time for everything. Unfortunately, Brandsmart Customer Relations and the return policy with its shady gray return policy has left a lasting negative impression on me about its store and future purchases.

No matter what policy and procedures are in place in a company if you provide products or services to customers and there is a Big Problem with that product it was common knowledge that Customer Service should be priority. So why in my 30 years as a consumer have I had to endure the verbal abuse and cynical response from the Manager of BrandsMart? Our family purchased a Recliner and the main purpose of this purchase was for our 74 year old grandmother who went through Hip Replacement Surgery and needed a comfortable recliner to rest in.

I needed to replace my refrigerator and being elderly and never purchasing one by myself before I purchased a Frigidaire that was a lot smaller than the one I had. As soon as I saw that it was not the right one for me (it also dumps ice cubes all over the floor) I immediately went to see the refrigerator department at the store in Pompano Beach where I had purchased it in order to return it and buy a much larger one and that didn't dump ice that is very difficult to pick up for an 84 year old lady. I met a man in a white shirt and the name Bob on his chest who didn't even try to be friendly in any way. I told him I needed to return the fridge for a larger more expensive one and my sales slip said I had 30 days to return. He said I would have to pay to have it picked up, transported and pay a 20% restock fee even though it had only been a few days.

I purchase a Samsung robot vacuum cleaner. They gave me a big headache and didn't return my money for the defect vacuum, they claim I was missing a foam from the packing box. Instead after talking to the manager he like God accepted the defect item back doing me the big favor of giving me a store credit instead of giving me my cash back. Is a take or leave it deal. DO NO BUY ANYTHING HERE. AVOID THIS PLACE.

Last Sunday 5/26 my wife bought a King ProAdapt Tempur-Pedic mattress. Later she received a message saying the item will be deliver 5/29. I proceeded to get rid of the old mattress that same long weekend but on 5/28 they called and said “they don’t have the mattress and we must wait till they receive it. But they do not know when it will be receive it”. I do not understand how they sell a product they do not have and besides that they announced it will be delivered.

I bought tv 55 inch 4k curved, perfect deal, first one came with cracked screen, perfect and fast service, they sent me a new one in three days and picked up cracked one. My best experience ever. TV works perfect. Thanks a lot!

Brandsmart delivered a washer and dryer to my house, and the men who delivered my appliances pushed my sofa up against my wall to make room to walk through (with no permission), and broke a mirror off my wall. The mirror frame broke and could not be fixed. I had to toss it. When I called customer service on Monday to report the damage, the Home Damage Dept asked me why I waited until Monday to report it, when my delivery was Saturday. I told them I didn't report it in front of the two delivery men because I'm a single woman who lives alone and was fearful of the confrontation in front of those men. It was a safety decision I made for myself. Any woman in her right mind, would do the same. So I waited until first thing Monday morning to call.

They do not received my TV return because they said that I scratch the screen. I wait long time to return because the Delivery Manager needed to come to talk to me but it never came to see me.

DO NOT BUY anything from Brandsmart. They sell broken electronic and they don't want to replace it. You paid for Extended warranty which is a lied. The customer services is super bad starting with the returned manager. He is a sorry person. I been a Brandsmart customer for years until today. I will make sure people that I know never buy from them. They sell bad quality. Take your money to another company. Brandsmart in Stockbridge is a bad store. DO NOT BUY FROM BRANDSMART.

Bought a Sony Bravia TV at Deerfield store and it has horizontal lines. Returned it 2 days later for exchange or refund as I have been buying appliances there for 20 years and they have a 30 day return policy. Said I damaged the screen and nothing they can do for me. I didn't damage the screen and can't eat a $1200. Tv and now I'm screwed. Left the tv there and manager didn't return my message. Yes, the corporate people are no help and just re-direct you in circles back to the store.

I have never had a worse experience dealing with a company than with Brandsmart. Every time I tried to call the store, 4320 NW 167th St, Miami Gardens, FL 33054, which I made my purchase at, I was rudely transferred to another person without the person hearing what I had to say. No one listens to the customer at all. They are rude, disrespectful and do not have any customer service abilities. I finally had to call the corporate office, but that was another fiasco. Brandsmart takes advantage of its customers and when you try to correct their errors, no one wants to hear it or assist you. I dealt with Linda at the corporate office, and it was because of my persistence to get assistance, that I finally got a response. I feel that Linda did not want to take the time to listen attentively to my issues, therefore as usually nothing was rectified.

One of the sales reps in appliances at W Palm Beach location, Evan has no moral compass when it comes to lying. Lies to customers and, to his boss about customers. Otherwise this is a good store, just go to Mark and he'll take good care of you. As for Evan, go back to flipping burgers or being a greeter at Walmart. I hear they're hiring.

We purchased several items from Brandsmart. All were shipped to our vacation home in the Caribbean. Our TV, however, had a huge crack across the screen. When we unpacked it and noticed it, I contacted customer service and was cut off of several phone calls. After multiple unsuccessful attempts, I emailed where I got a response from Linda. She had a terrible attitude in her email. Immediately, she was trying to refer me to the manufacturer of the TV but refuses to give me any information on who directly I need to contact. Brandsmart shipped the TV and it was not packaged appropriately. That is not a manufacturer problem, that is a shipper problem. I will never make a purchase from there again. All we wanted was for Brandsmart to resolve the issue. We could have shipped the defected product back to get one that was not damaged.

Worse place to spend your money. Bad and poor customers service, they don’t stay behind products and warranty, you buy something that supposed to be new and at the end they don’t replace. They send a technician to fix something that supposed be new.

Good morning. I usually do not do this sort of thing, however, I was very much disgusted by my visit to your store off the Palmetto Expressway in Miami yesterday evening and the contact that I had with the customer service representative sitting behind the desk. I am not a frequent customer or Brandsmart due to my past experience with the lack of customer service of some of your employees. It is sad to say that my experience yesterday, January 14, 2019, with the customer service representative reminded me of why I do not patronize your store. I recently had a washing machine break down for which a service technician was dispatched. Thank you for hiring this gentleman. Nevertheless, because I had an extended warranty of my washer, a decision was made that it was cheaper to replace than repair (my guesstimate). I was offered my choice of replacement or a store credit.

Bought 3 Apple watches for my wife to pick one for Christmas. 1 was bought online and the other 2 were store pickups. Went to return them (still unopened in the plastic wrap) and they stated that I only had 5 days to do a return. So knowing this the clerk opened 2 of the watches out of the plastic before looking at my receipt. I now am going to be stuck with 3 watches and now 2 of them now considered opened.

I came to Brandsmart and a gentlemen helped me by the name of Juan **. He did all at excellent expectations. He got all my information and found me in the system and wrote up order number so I can go pay at register, this is where the fun begins. Cashier register name Jahiria ** attended me not to only be disrespectful and rude but I knew she was up to something with the next person which was so called manager of that section. She asked me for my ID, which she found me in the system and of a sudden she needed another identification. So she asked for my debit card. I said, "For what? I have an account with your store, credit card. You don't need my other credit cards to verify it's me. The gentlemen put all details in that piece of paper which all you have to do is scan items and use my account that you already found in the system as well."

Bought a $3,000 refrigerator. Waited 9 days for delivery. It came damaged. I refused it and had to wait another 8 days. Both times the people on the phone are nasty. The store says they cannot deliver quicker. Second one came and it was damaged. They want me to wait another 7 days. THEY ARE HORRIBLE!

Went to the Brandsmart in West Palm Beach. The patience exhibited by the shift manager, Mr. Osvald **, was enough to remind me of the bias I admit I have with an aging, nervy parent. He assisted us in 'bringing back to life' the electronic appliance that was presumably broken. Thank you so much!!!

Went in to purchase new appliances. Had Ruddy help me pick out what I needed. He says, "No problem. We can deliver it on Sunday. No Problem." He wrote up the order and even verified the address on Palm Beach Property Appraiser's website. So was good to go! NOT SO FAST, SUNDAY came and I waited until 4 pm on the delivery! NO SHOW so I decided to give them a ring. Then the fun began, I was informed that my address was correct. However my zip code didn't match? Ok so my phone number is printed clearly on the invoice. The salesman must have made a mistake, call me and verify the Zip Code. Simple enough right? NOPE. Not for them.

Racist, poor & aggressive service from upper leadership. Actively seeking class action lawsuit, was treated with total racial discrimination when returning item that I was given wrong information about.

After purchasing 5k of appliances that I asked the salesmen if it was in stock. One month and counting I have not received the product yet my credit card is still charged for product not received. They shipped me a broken refrigerator, microwave...no stove...and one dishwasher... All I get is a runaround.

If I could, I would not give any stars. Worst to buy appliances from. Have great deals but all defective appliances. So we brought 4 appliances last year. Our fridge has been acting up. This is the second time it broke down and going on 3 weeks without a fridge. A tech came last week and ordered a part. Came back today and that was the wrong part. So it will take another few days for the part to arrive. Mind you, we had 4 big black garbage bags of wasted food thrown away. And having to buy food every single day because we can't hold on to a damn thing in the fridge. So extended warranty can't do anything besides sending techs for repairs.

I purchased an extended warranty (36 months) for my washer and dryer. After about a year the dryer stopped working. I called to file a claim and they told me Brandsmart did not supply them with the washer/dryer manufacturer and that it would take them 24-48 hours to update it. I asked if there was anything else missing because I had the receipt with all the information. They said they had everything. I called the next day. They told me they had the manufacturer, but they were missing the model numbers and since I bought the bundle, they had to separate the order and I had to wait 48 hours. I waited 48hrs and called, to my surprise the lady said they needed to create a separate contract for each item and that I have to wait another 48 hours. IT'S A SCAM!!! Every time you try to file a claim they come up with an excuse not to process it.

I have been waiting since September 23, 2018. To get my washer repair. They gave me a 2 weeks time frame before they could come out. October 8th, I had an appointment between 1 and 4. I was home at 12:30 waiting. No consideration to call me to let me know you're running late it's now 5:30. They showed up at my house a quarter to 6. Now they have to order the parts. The parts are in. Now it's October 16th. They won't be able to schedule me in until the following week. In this time frame. I have spend over $450 washing and drying close. I'm pretty sure by the following week I will have to wash a again. If I would have known that from the beginning. How long it's going to take and how much I'm spending out of pocket. I could have just bought a new washer. Very very very disappointed and a horrible service.

Thieu call in system is horrible. Many prompts and go around to get to a person. Then Warrentech transfers you to Brandsmart Scheduling and service. More go around. When a part is needed, there is no way of checking on Status. There is no way of speaking to the Brandsmart service people. NEVER BUY EXTENDED SERVICE WARRANTIES from Brandsmart. Use online warranty companies that are much better in providing service.

I am so upset with this service that I have received. I bought a tv and I bought the warranty for this sole purpose. A tech came to my house and my tv is unable to be fixed and they said 5 days. Then I call the store and they said 48 hours. Now I called back and now they are telling me that it was just inputted yesterday when this tech was at my house 4 days ago and now they are telling me an additional 3 to 5 days. This is ridiculous. I have been out of a tv for 10 days and every day someone tells me a different story. I call the store and they constantly hang up on me. What is the purpose of me buying a warranty?

DO NOT USE BRANDSMART USA on large purchases and large sums (!). Not unpacked and new cellphones don't accept to return even next day after purchase. Delivery of kitchen appliances if happens after the 10th attempt and in time according to the schedule, then it will be good luck. Delivery service of kitchen appliances from this store comes true Not according of the schedule and after 6 PM when the elevator is closed for access. Delivery-drivers do not pick up phone. Very low level of service, unusual for the USA.

We purchased a washer and dryer from one of your outlets. We have over the past 10 or more years bought appliances and had them shipped to the Caribbean - where we live - without incident. Never had any issues until this last purchase. Despite informing the salesman that the items were not remaining in the US, we were sold appliances with 60HZ cycles and only 50hz cycles work in my country. When contacted with our concerns and complaints, the response from the salesman and his manager were less than unacceptable. The experience have left a bad taste and we wouldn't be making any other purchases from Brandsmart.

Bought an over-the-range microwave from them online. Got it and then realized that it was too tall for the space where it was to be installed. Ok, my mistake. I packed it back up in its original packaging and requested an RMA. I received the RMA and set out to return it via UPS, who wouldn't take it because it exceeded their limit of 70 pounds. Great. Then I tried USPS - they wanted $135! BrandsMart charged me $49 shipping when I received it. I paid only $169 for the microwave, and they want to charge me $135 to return it! Absurd. Never again with these people.

I never write review in any website. I actually do not have any social media account. However, this time my experience has been so so bad that I have to write this review. First, they never clear up that the delivery company do not help you to put your items in your unit (even though it is first floor). So, if you order heavy things you have to carry by yourself. Second: returning items that you buy online is a nightmare. You have to pay by your self the return and the assistance to do that from them is ZERO. They basically do not care you to return the item. Third: Once you successfully return the items, then start the email, phone call and fax battle to get your refund. Everything can take you a month, easily.

On June 29 2018, I called to report that my 65" LG tv wasn't working. After verifying that I had extended warranty, I was told that the earliest time and day to have a repairman dispatched was July 3rd. The repairman came to the premises and did his assessment then left. I called dispatch (since no information was provided by the tech), and was told that it was customary for the tech to do the assessment then the associated parts would be ordered. I found it odd that an assessment was done and you the TV was never removed from the wall on which it is mounted. Two days later, I began calling the service center to get an update on the status of the repairs, and was told that it can take as long as seven business days for the parts to arrive (basically telling me that I have to wait for the parts to get here). They acquired the part on Friday July 13th.

I tried to purchase a Maytag range and Microwave bundle on Sunday. My card company blocked it for phone approval which I did. The Brandsmart website did not appear to be working... I foolishly sent payment 7 times. A $50 gift card for $0 appeared. The sale never went through, my Brandsmart account shows no orders. My Visa account shows 7 sales pending for the same price and is nearly maxed. This is late Tues and I have been on the phone with Brandsmart 8 times now begging them to reverse. I have canceled my card in case Brandsmart has been hacked but Visa cannot do anything. Brandsmart cannot find any record of me though I am receiving promotional email, this would not be so stressful if I live locally but it is over $150 shipping in just this direction. 7 times if they send the 7 Ranges. A $50 gift card for $0 is still in my cart?

About two months ago we had a washer/dryer delivered from Brandsmart. The delivery people knocked an antique plate off the wall and caused it to break. They also caused a flood in the foyer when they dropped the old washer off the hand truck they were using. Brandsmart refuses to take responsibility saying that it is the delivery company's responsibility. So far no one has done anything to resolve the problem. Capital One says it is Brandsmart’s responsibility. Stay away from this seller, they will do nothing to help you.

From start to finish, this has been the absolute WORST business with which I have ever done business. The customer service reps are completely clueless and rude. They fraudulently charge your credit card for things that you don't approve, they lie about sending out your package until you call them out on it, then make up another lie to cover up the one they just told you. When I had finally had enough of the nonsense with the idiots in the customer service department, I told them to cancel my order after verifying with UPS the package had not been picked up. I was assured the shipment had been canceled and I could receive a cancellation notice twenty minutes later. When I called back, I talked to another rep who blatantly lied and told me UPS had already picked up the package (I had just checked prior to the call and confirmed the package had not been picked up from their warehouse yet).

I'm from India... This is one of the cheating company in USA. They are contact through online for buying iPhonex mobile in reduced price. Afterwards they said to deposit shipping amount 5000. We paid, then they dispatched the courier. They said, "After receive your materials then you can pay". But suddenly they contact through online to pay 25000 for international delivery charges from agent I paid. After some time they said to pay 10000 for local delivery. I paid. Now they said to pay 15000. What is the fraud company is this totally. I'm helpless... Now they are not coming to online. I don't know whether my order will be coming or not? Don't cheat poor peoples.

Under warranty period technician changed parts citing ‘defects’ 6 TIMES. Dishwasher still doesn’t function properly & requested Mftr exchange. 15 emails to and from everyone in customer service at Brandsmart yielded NOTHING. Constant Repairs over 3 years, now Linda **, Linda ** and 3 others are stating dishwasher out of warranty. What horrible customer service, even worse for the Perlman family good faith.

WORST PLACE EVER. BUY ELSEWHERE. CUSTOMER SERVICE WORST I'VE RECEIVED. This location sold us a computer with a crack in the screen!! When we went to exchange it or remedy the situation NOTHING was done to help us. The manager David ** did absolutely nothing to resolve the issue. He even blamed us for the damaged computer! FYI, they have a 5 day return limit on their big ticket items... now I see why... they are damaged. I will be contacting corporate to report the staff and request something be done. Save your money and buy somewhere where you're actually treated with respect. This place will no longer receive a dime of my money and I will do my best to make sure everyone I know is aware of this.

In 2016 I purchase a Onkyo NR646 receiver. 2018 I have take this receiver 5 times to have it repair, volume control, video control, overheat, video and audio lost while watching tv And today April 17 2018 still not working proper. Spoke to me Agustin service supervisor and he said that on their record the unit only have been service twice, I have all the documents to prove the unit is been in Brandsmart 5 time and the problem continues, I have spend thousand of dollars in the past 15 years. Today I advise anyone considering purchasing any appliances stay away, Brandsmart don’t valued any customer no matter how much you spend. At this point after spending $579 dollars and paid an extra for the extended warranty. I never purchase at brandsmart and advice prospect clients to stay away. After sales service is pathetic and unprofessional.

I also purchased an item with a rebate offer, was given the wrong form by the salesperson. I had to go back in for the right form and last night it occur to me that several months later I never got that rebate check. I will be going to the store tonight regarding this, but am not optimistic anything will come of it. This might be the last time I step foot in one of their stores.

I went to the store and wanted to buy a certain Maytag washer and dryer. The salesperson insisted I buy another brand. They told me Maytag it was a special order. I ended up buying what I wanted from Home Depot at a better price. On another occasion I went with my daughter to buy her a computer. Of course, they did not have it in stock. They told us to fill a form whereas we would be contacted when the item was back in stock again. After waiting for a month, we decided to buy the item from Amazon. Had it within days. I remember years ago when we used to buy all our appliances there. To the morons who are running Brandsmart: Your stores and service have gone down in quality. Your business will go down the drain. Stay away from Brandsmart!

Went to Brandsmart to buy a refrigerator. Salesperson convinced me to buy the whole kitchen packaged. Ended up buying a new stove, dishwasher microwave and refrigerator. Salesperson indicated the items will be delivered between few days, But never told me that the refrigerator will take more than 6 weeks to be delivered. Brandsmart never wrote down in their receipts that I will have to wait forever for the refrigerator. Now every time I call, they just say it is a 80 person waiting list for the refrigerators! Never again I will get anything from Brandsmart. I like to deal with honest companies.

I purchased all new kitchen appliances. The microwave stopped one week from the end of warranty. They delayed getting back to me and when they did, I was told it was out of warranty. I finally got them to come to my home three weeks later to fix it. It needed two switches. They had to order the parts. Three times they set up appointments to come back and three times they didn't show as "the parts are not in." A big joke. Their corporate number is another joke as they just hang up on you. STAY FAR AWAY FROM THIS COMPANY AS THEY ARE HORRIBLE!

I gave 2 stars because I love my Samsung washing machine. But the international customer service is horrible. I never received a confirmation email so I called the customer service number to ask about my order. The woman was so rude! I was told that this is Brandsmart and we don't sent confirmation emails that I would hear from them the day before the delivery was scheduled. So I said, "I'll hear from you Sunday" then and was hung up on. I did not hear from them until Monday morning. The delivery people were very nice and professional. I finally received my email letting me know they would be delivering my washer the next day. But it was delivered the day before. Probably will never buy from them again. Customer service was just too rude for me to continue to give them my money.

I bought a set of what should be a set of Leather Couch at Brands Mart Saw Grass Mills after doing business with them for years, every Electrical Appliances in my house I purchase them at Brandsmart. This time around I am a dissatisfied customer, the Material is not Leather as stated but Vinyl and strip and cracked up, within a short period. I Called. Made Complained. They send out someone with parts. He came out. Patch up a little part of it then leave, telling me they ordered the wrong parts for over seven months I have been waiting. The repairman leave everything on the floor. Also the wrong parts that were ordered by them in the middle of my house with all the tacks that were taken out. Also the piece of parts that were taken off. I am presently calling CHANNEL 7- Howard Fleckenstein and CHANNEL 10 investigative line.

I wish I could give them a minus (-) 100. I purchased 4 products from Brandsmart. Each product was purchased individually, paid for individually online. Two of the products were delivered correctly to Fort Lauderdale and Sunrise addresses. The other 2 products were delivered to an incorrect apartment # in Tampa. I have been calling their Customer Service Dept. since 12/3, 12/4, 12/7, and today, called the Sunrise store and asked for a store manager and was redirected to their "corporate office," which is nothing more than their HORRIBLE Call Center.

I purchased a refrigerator online. I was told it was to be delivered to me today, November 30. I received a call yesterday that it would be delivered today between 4 and 7. When I asked if they could deliver it on Friday, I was told that it would have to wait until next Thursday, so I said to deliver it today. The person hung up without saying anything. So I called twice yesterday and confirmed it. I rescheduled my plans for today for the delivery. And hey, NOBODY SHOWED UP. When I called your 800 number, and waited an eternity before I was able to talk to someone. When I was finally able to I was told it was rescheduled for next week. Who rescheduled it? I got into a disagreement with one of your employees when I called to confirm. Did she reschedule it on purpose just to get back at me? What kind of incompetent people do you have working for you? I want my money refunded on my credit card and you be damn sure I will never buy anything from you again.

It has been the worst place I have bought. First I will buy a table where the sample was white and when the person who assisted me put it in the system she did not ask me the color I wanted. I very quiet after doing a line of 20 minutes and having paid my tablet I realize that the color is black, I returned to do the line and the cashier told me that I had to go back with the person who had helped me so that I changed, and this person told me that I had to go with customer service so they would change it, all this on a Black Friday.

15 phone calls to try to get a representative to come out to repair Dishwasher under 5 year warranty. Everyone agrees it broken and under warranty but Brandsmart said it or its warranty company doesn't cover the Florida Keys. No one can tell me what to do. Without a doubt the worst company for service in the world.

Purchased 6 Whirlpool appliances with them and added 5yr warranty. Do not do it! My refrigerator broke in August and it's November and they have had 4 technicians and problem is still not solved, every time they come something else breaks, they do not refund outside service and food spoiling even though it's covered in the warranty. The extended warranty is a big scam of this company!!! Beware.

Purchased a stackable washer and dryer from Brandsmart USA. Their item was cheap and that's what I got most like a defective item. I had it installed by Brandsmart USA, it was installed wrong. They had me initial if everything was fine. DUH! I am not a technician it looks like it is installed and they make you initial and talk to someone. Dryer went out then the washer several times got damaged. The technicians in my opinion don't know what they are doing. They say they will call, they don't and if they do they cancel or don't show up. Today it's been a month and a half and they just called to tell me they have the wrong part. Two weeks ago they said I wasn't home, nobody called. I was home all day. Nobody called and I have security cameras. Nobody showed up. They lie and lie.

After contacting Headquarters in Florida, and being put in touch with the District Manager of the Chamblee, GA store, I am happy to share that the damaged set was exchanged for a new one. Sorry about the initial experience but am ecstatic about the outcome. Thank you Mr. Castillo

I have the worse experience with the Department of Service and Repairs whatsoever!!! The technician was very unprofessional even broke parts inside the cooktop, he was not handling the cooktop properly and broke the cotton inside that is between the upper glass and the heating plate. I have a video that proves all the above mentioned. My claim was made on September 13, 2017 is been over 13 days without the possibility to have a hot meal at home and the claim still in process, Brandsmart service center are the worst, they even hang the phone to me, we have tried in all ways to speak with a supervisor, they do not have supervisors available ever, the tell you they will call you back and that hasn't happened either. People trust me. Don't buy any extended warranty from Brandsmart. They do not respond as they should.

This is the worst place to buy, is like selling your soul to the devil and never getting it back. To charge you and make you make your payments on time they are number one but for them to help you in any small way they are the last person to talk to. Bad customer service. They should either train them again or fire them all and get professional to do that kind of job. I have been waiting 3 weeks on a response on a sectional sofa that I bought no more than 1 month ago and they don't want to either exchange it nor credit it back. They want to repair it which is ridiculous to do so.

We made appointment for someone to come in and look at the brand new dishwasher a week ago, they suppose to call me last night to set time for today, no one called-when I called them today they told me that the person doing the repairs called out and they have no one. I took day off from work because of this... Now we need to wait another week for someone to come in. For the size of this company they have only one person in this area to do repairs, that's BS. NO MORE SHOPPING THERE. VERY UNPROFESSIONAL.

I have the worse experience with the Department of Service and Repairs whatsoever!!! The refrigerator that I purchase at the location in West Palm Beach in March have issues with the ice maker. After many, many calls in this regards and forget the amount of times the they hang up on me. It is unacceptable under any circumstances. Since ends of May I am still waiting for this item to be send/fix. It is the worse but let me say again... the worse experience ever! I hope that someone is monitoring the department that receive the calls. Beside been frustrated by the service and the people who manage this department!! It is UNACCEPTABLE!!!

I bought a dryer last week and they delivered it last Friday with the wrong cord. They lied to me that they will send someone to come fix it just so I can sign and receive the dryer. I called them more than 20 times and they kept hanging up the phone and transferring my calls all over. I finally called their corporate office and did not even get an apology. But anyways, they transferred me back to the store and I finally spoke to someone today. So I have to wait for another 4 days to have someone come fix and hook it up. I will never in my life spend a penny at Brandsmart again. They do not care at all. Please you are better off shopping at Walmart and Best Buy instead.

Called the warranty company last April because my refrigerator was making loud roaring noises. Was transferred to another number who scheduled an appointment to come out. No one ever came out. After a few days, the refrigerator stopped roaring so I left the issue alone. Here we are 4 months later and my refrigerator is totally dead. I called Platinum Services who is the company contracted to fix my refrigerator and was told that no one could come out for another week because of the Labor Day holiday.

I called Brandsmart in early 2016 to make a claim on my $485 dishwasher which failed. They advised me that the warranty had expired. I could not find the paper work, but reiterated that thought I had bought an extended warranty. Said No. Then in early June I got a call from Warrantech who provides the warranty for them and they ask me did I not want to renew my warranty on it as it would expire in a few weeks.

Please note that I am writing this as I am holding for someone to answer me at customer service! I wonder if anyone from the Brandsmart Company actually reads how people review them. Or are they making so much money that it does not matter? We have purchased a washer dryer at the store last week, set to be delivered today. The driver show up today, wanting to deliver from the front of the store "because it is closer". We informed him that deliveries happen from the back. At this point he was already irritated by us. He then went to the room where we are installing the washer and dryer and instead of explaining to us that our water supply does not match the hose and he has no adapter he waved the hose and kept asking me, "Where do you want me to put that?" Am I supposed to know? Am I supposed to accept his sarcasm?

Worst experience ever!! Trying to use extended warranty I paid for to fix ice maker and what a nightmare!! Showed up without a call, I was at work. Then they call and say they'll be at my home in a 30 minutes, rush home, two hours later still waiting. 8 phone calls later!!! Brandsmart transfers me to the Warrentech who transfers me back to Brandsmart. They either hang up or just transfer!! I finally spoke with an agent at Warrentech who felt so bad, he placed me on hold and tried to contact Brandsmart directly to help. He was also disconnected 3 times. He is escalating my concerns, but I doubt there will be any response. It also took a week to get the appointment scheduled and they don't show. Don't buy the extended warranties from Brandsmart if this is how they treat the customer!! I will never purchase anything at Brandsmart again!!

The worst place to buy ever. I have this set washer and dryer (LG) for 6 months, pay for a guarantee for 5 years, the dryer start getting wet. I called, they came twice the dryer with the same problem, now they said that there is nothing they can do for me. Stolen money, articles are bad, and their service sucks. I will never buy anything from them again, the worst place ever.

I purchased an air conditioning unit for my apt... It's a wall unit and I purchased a Friedrich brand in November 2015... From having had problems with other units in the past I knew I had to purchase an extended warranty on my unit just in case it stops working... Fast forward my unit worked very well until a year and a half later... It stopped working. I couldn't believe it... But I had an extended warranty which I was so happy I purchased...

Customer service is Rude, Obnoxious, does not want to listen to you, blind transfers and says things to you such as "WTF" and then says I misheard what she said. Numerous occasions and all history on file. Delivery service used has people that contradict information, do not know their job and last but not least expect you to unpack your own items. Have had misinformation when things to be delivered, could not and refused to take out items - had their manager call and apologize to me for their attitude and set up new pick up times. Witnesses - Chief Engineer of apartment every single time. Two receipts equal over $4800 in purchases.

I bought a 32 inch DVD tv for my bedroom. Finally I finished with my decorations ready to take out my tv to put in use. It was damaged. I was very disappointed. Look at my receipt. Had plenty of time for exchange. Guess what. They didn't want to give me another tv cause they don't do exchanges for damages on screen. The ** manager had me going into circles to tell me that they couldn't give me another tv because it looks like somebody smashed the tv. So he's telling me that I did it. I thought they were to keep customer happy but they will never get my business.

Their 5 years warranty the worst. Warrantech (vendor which provides service to Brandsmart) is taking more than three weeks to fix refrigerator. Do not pay for warranty for appliances at Brandsmart, you'll regret it.

To briefly describe my experience I bought a washer and dryer as well as a refrigerator at Brandsmart in Stockbridge GA. Both times I was quoted a time window and the driver failed to deliver the items within the time that they promised. I intentionally had someone come over my house between the two hour time limit and the driver did not get there until 2 hours outside the window. I feel this is unacceptable because it wasted my time. I would let it go but it happened once before. I think they need a smoother process.

I went into the Brandsmart store in Miami Gardens or Opa-Locka the one next to the Palmetto on 5/21/2017 to purchase a comfortable mattress. There we were helped by a Christian ** who was very energetic but quite annoying at the same time. He did not let us enjoy viewing all other options and kept telling us to try this one, lay down, try that one, lay down, it was super annoying. At one point he told me to lay down while he takes my 2 older daughters away for a while, which in his way it maybe meant something funny but in my way I saw it as he was a freak and a pedophile and he should not use those words ever again if he claims to be customer service. I told my daughters to stay away from him.

I purchased a 5 year warranty on a $3000 LG refrigerator in July 2012. 6 days ago, it just quit cooling. I called the number for Warrantech (warranty co extended plan purchased from). A date was set for repair 2 days later by BrandsMart. The day of the service, I received a call that my zip code is not serviced by BrandsMart any longer. They advised I call Warrantech back. They gave me a repair company in GA (Best Appliances). I called them to make sure we were scheduled. I was told they are too far from me and they do not have a tech to come to my home. He stated he MAY be able to get to it by the end of the month. That is unacceptable and no definite date could be set.

I had such a bad experience at Brandsmart (Palmetto) that I promised myself never to buy anything there anymore, I don't even care if the prices are cheaper. I bought a Canon printer at a very good price, I thought, because when I got home and was ready to connect the printer to my computer I noticed that it didn't have the cord to connect it to the computer, I checked everything and no cord, plus it didn't bring ink cartridges. Well to my surprise I read the tag attached to the printer which said that those things were not included, I had no use for a printer like that.

I am unhappy and hot. I bought an AC unit Friedrich 24000 BTU on Dec 29 2015. By April it was not working well. They sent someone to the house. He looked at it and said it was working. Sometimes, the unit works until the hot of day and shuts down with ch34 code on the screen. The repair service wanted $75 per day to rent unit while they repaired mine. I am not home in the day too often and have been tolerating since. Today I call the Top Tech protection company who I purchased an extended warranty with. He told me that he would honor the contract however if the unit is working when the tech arrives I will pay for the service call. “How much is that sir,” I replied. His answer was, “I don't know. Maybe $50 or $100,” that it wasn't his job. Really not your job. What is his job. I spent $911.35 on Dec 29 2015 and haven't had correct AC since. What is my job? Just pay the bill right? Why do I have an extended contract with Top Tech?

I purchased a 5 year warranty. I called on 11/2/16 and here it is 3/30/17 and it's still not fixed. They have made 10 appointments and he has showed up to only 3 and said he had to order parts and he would be back and here we are with a broken dishwasher that has not worked since Nov 2016. Please do not waste your money and purchase anything from Brandsmart. They do NOT CARE!!! The repair man is rude and you never get someone on the phone that cares.

Sharper Image 6" LED Tabletop Clock - Item was missing the power cord. Called the 800 # on the packing slip, got disconnected twice. 3rd attempt, after lengthy hold, spoke with an agent. She said I could drive to a store, +1,000 mile away, or return the item. Went online to request an RMA, will need to pay return shipping, ~$15, and reorder and pay shipping again. Shipping costs for original order, return and re-order = $25, for a $20 item! Because they shipped an unusable product??? BUYERS BEWARE!

I wish I didn't have to put a star to leave a review. I'm 50 so I've been around the block a few times and made a lot of purchases. First time ever buying from BrandsMart and it will be the last. I bought a LG front load washer and dryer. And I purchased 5 year warranty for peace of mind. From day one the washer seemed out of balance. So they came out twice (a driver) and tried to level it. Still not right. So many calls to BrandsMart. They tell me at the store I'll have to have service to come fix the problem. I say ok and get transferred to service.

Fridge running HI at 69 and they scheduled an appointment for 10 days later! I am losing over 6000 worth of medications and a manager told me to buy a mini fridge. HA HA HA Buy anything more from them ever NOT HAPPENING. Then another manager will GIVE me a loaner fridge but I have to PAY for it! How is that giving it to me? Had to call someone else to service the fridge AGAIN. Yes this is second issue on a 3 year old fridge! Never buy anything from this store. Their customer service sucks and they do not honor their warranty! This is the worst store ever.

Coffee maker stopped working. Took back to store and was refused to replace - unit purchased 1/11/17 = unit failed 2/16/17. Cust serv manager ** who sold deal -refused store credit issue on prior order. Store manager Mr. Bj also had a problem with this credit. Said not in system. After a long go around finally found problem which I had stated. ALL BEING SAID THIS WAS A BAD CUST SERV CONNECTION. I WILL NOT BUY ANYMORE FROM THIS STORE STOCKBRIDGE GA 30281.

On October 2015 we purchased a Samsung Washer and Dryer with extended 5 year warranty. On October 2016 the washer would not spin. Therefore I contacted customer service to place a service call and scheduled for technician to come. I had to miss work the first time to wait for technician, when he arrived he took his time to check machine only to tell me he needs to order a part that was missing. He said he was going to order the part and once it arrives they would contact me to schedule repairs.

I got a refrigerator in August 2016. By December 2016, the door panel was not working properly. It was before the holidays. I called the service department, they said they would send someone and gave me a 5 hour window!!! The whole morning! I had to take a half day off from work. A person did show up during the time they said; however, when he got there, the door panel WAS working. Knowing my luck, I had taken a picture of what it looked like when it wasn't. It took him 10 sec. to look at my picture to determine what was wrong. I could have sent that picture to someone when I called!!! I did not have to take several hours off from work, especially knowing that when the part came, I would have to take time off from work again. COME ON! The only reason why I can buy a refrigerator is because I have a job and that's the way I want to keep it!

After being waiting 6 week for my refrigerator, I had to call Brandsmart (us1 & 158 st Miami) to find out what was going on. They told it would get delivery on Friday. Then called me Thursday to tell me they could not do it till Saturday. Then Saturday Dec 31, I did not go to the party I was suppose to because I was waiting for my $2000 refrigerator that was suppose to arrive between 4-8pm.

DON'T shop at BrandsMart USA, specially the South Dade Store. They have the WORST customer service. Actually, I can't call it customer service. They mistreat the customers by not taking responsibility. After having trouble with the delivery service, the store's manager Joe ** and his employee Veronica ** promised me they would send a delivery service on Saturday, December 16. The delivery service NEVER contacted us. I went back to the store and Joe ** and Veronica ** could not recall what they promise the night before. Joe **, the "manager", implies that I was a liar. Jayaira **, who was not present the second night was supposed to put in their system my Saturday delivery. I guess she did not do it! Finally, I canceled my order. I did not want to deal with animals barking at their customer. Worst experience ever. Not worth it!

To aware all the clients. Don't let the salesman fool you. I bought 2 TVs and 2 mounts. Then the salesman told me he was giving me 2 FREE screen cleaners. Then I found on my receipt I was charged for them $10.00. Called and someone on that department answered me who was very rude and told me "You want to return them and I can raised the TV $20.00" (which was a "discount" they did in one of them). I asked to be transfer to the salesperson and surprise they told the salesperson was not able to be located. Literally I was forced to buy something I DON'T USE since I clean my TVs normally.

I have been a customer of Brandsmart USA for more than 10 years. Over the years I have received emails from them. Recently I decided I no longer wanted them so I clicked "unsubscribe." That takes you to a "Manage Your Subscription Services" page. You are REQUIRED to complete your email address, first and last name, zip code and birth date. So I did. Needless to say the emails continued. Then I telephoned and was told it would be taken care of within 48 hours. It wasn't. And I called again and again and again... 4 times in all, each time being told the same thing. That was 3 weeks ago. Here it is today and the emails keep coming... "Never Going Back to Brandsmart." (10.27.16)

It took me a few purchases to figure it out, but they seem to sell used appliances and label them as new and try to trick you into thinking you are buying new products by having them in the original packaging. I bought a window A/C and it had mold from the beginning and the vents in the back were bent and the unit had scratches on it. I returned it as it was clearly used and got another unit that was a bit suspicious and ended up having mold too. I thought it was just coincidence and maybe the mold came from my side.

We acquired a washer almost 1 year ago. It stop working almost 2 months ago. After two months, numerous calls, two technicians visits, the washing machine has not been repaired yet. Be smart: this company has low prices, but never ever purchase a guarantee from them... It is useless, you will spend a lot of bad moments and every night you will have to hear the endless complains from your wife...

The employees that are working in return department have very bad behavior and principally the supervisor **. She is not polite. I had to go 4 time to my house to look for 6 screws of a tv that I returned in excellent condition because ** doesn't want take it back. Also, she told me that she is going to take 20% of value of the tv. Just for 6 screws. After 4 time, that I was brought screws She had a rough behavior with me. This is store is in Miami 3200 NW 167 St, Palmetto has very bad service in return department, thanks to ** "Supervisor". My family, my friends and me never go again. I am going to put in Facebook, Instagram and other social media.

Imagine how upset I am to take my time to write this review on a Sunday evening, but I feel a responsibility towards other to keep them informed. I will summarize a 6 month nightmare in a few words if possible. Allow to start by saying that this is my own individual experience and it is not meant to be a generalization of Brandsmart services but just the chance of being in my shoes is worth and double thought.

Purchased a car stereo and install from the Deerfield location. After a week the radio had issues and needed to be replaced per Kenwood. I called the installer. He told me to call customer service. They told me to go to the store and they told me the installer had to call me. Then speaking to the store manager he told me, he was busy. They only had one guy and what could they do? Then I was told, I could remove the radio myself and return it then wait to have it installed again but that would void my warranty I purchased from them, really?? Ended up removing the radio, returning the warranty and the install price.

I purchased a deep freezer from the stock bridge store in GA. What a horrible choice. I have been getting the runaround since the second month I purchased it. I got a voicemail to come in and pick another out. They wanted to charge me for the delivery and the difference. When clearly I wasn't supposed to pay a delivery charge again. I hate the race card but truly this store is racist. For any race horrible products horrible customer service. I will never buy anything from them in life. They have lost so much business and I'm praying they lose more.

I called to submit a claim for my tv. I was told that I would receive a phone call in 1 to 2 business days. At the end of day three still no phone call. I had to initiate the process and make that phone call to schedule an appointment for someone to come out and inspect my TV. My initial call was placed on August 6, 2016. I got an appointment on August 20, 2016 which the repairman said it would take approximately five days to receive the part. He was here for a total of four minutes. At day six I still received no phone call regarding said part and again initiated the phone call only to find out that the part has not been ordered Until four days after the inspector was here. I received a tracking number for the part and was told that once the part is in I will receive a phone call from the scheduling department to schedule the repair.

Terrible customer service department! Contacted the company on 8/8/16 requesting service for my Kitchen Aid refrigerator with an extended warranty because it is not cooling. All food items had to be thrown away. Since then, I have contacted the service department every day and have been put on extended hold then told the replacement part was received today and that I should get a call within the next 24 hours. I never receive a call! I have left my contact information several times for Eddie and Maggie (so called service managers) and I have yet to receive a call back to get a status report as to when my refrigerator will be repaired.

My experience with them has been horrible and I would have gladly purchased from a competitor if I had known better. I purchased a New washer and dryer from Brandsmart along with the extended warranty for a few hundred additional dollars. The product failed on me this month while still in warranty. I called the service department (Whose administration is managed by a third party company Named warrantech.com) to file a claim for support.

The extended warranty sounds great when the salesperson is telling you what is covered and all work is performed by Brandsmart. This protection plan is pure garbage as one has to wait on hold for extended periods of time to speak with an operator. Then to be on hold again to get with a person in scheduling. Then again on hold for a service tech availability to schedule a date and time. This operation is a carbon copy of how Adelphia Cable customer service operates. So, don't think you are getting a good deal at Brandsmart. Pay the extra and go to Lowe's or Sears, for appliances, which respect your time and operates a whole lot better.

BrandsMart has had a long history of poor customer service and poor products - it is unfortunate I fell in the "YOU DIDN'T CHECK BRANDSMART"? trap... It is a trap - DO NOT GO TO BRANDSMART unless you are purchasing something that you don't care about the long term value and you don't need the warranty backed up. Buy if you're shipping to Cuba, Venezuela, Colombia, the Islands ... anywhere but here! Their products are of poor quality and they do not stand behind their warranty. The store people are rude, the managers are rude and their customer service - the absolute worst! I just purchased an LG Stove that has electrical problems since Day 2. I was unfortunately naive and thought it would be handled. Here I am 6 months later and my next option is to sue them. Terrible!!

While shopping in this store I overheard employees talking about a customer they had waited on. When asked how it turned out a member of this sales staff stated that the customer tried to "Jew Him Down". He stated this loudly, boldly and without any hesitation. He did not look over his shoulder first, he did not lean forward and put his hand to his my and whisper. He stood strong and without hesitation used a slur that is rarely heard in private or in public but especially not in the work place. I asked this employee for his name and he told me it was Mike **. He then told me that he was the "best" and a 'true professional'. I am writing this review on Yelp and will be sending emails to the ACLU, Anti defamation League and the BBB.

I bought a refrigerator in Brandsmart with my 3yrs warranty, the warranty expired in February 2016. My refrigerator broke May 4, 2016. Immediately I was given the information for the Brandsmart Service Center, providing I pay for service on my refrigerator. I have paid what I was told. It has now been almost 4 months and my refrigerator is still broken. Brandsmart customer service always transfers calls to the service center and they leave you on hold for sometimes an hour. And they say it's not the right dept and they transfer to the parts and scheduling dept. That hold is also an hour hold. After 50 or so calls, I stopped calling and called Corporate. Corporate takes no responsibility and send my calls back to the service. EYDE BOWE is vice president of customer service. But she has yet to speak to me. I am seeking legal action against Brandsmart.

Purchased a washing machine from BrandsMart USA. The delivery people damaged a floor tile. Called BrandsMart many times and was promised a callback. Never received any response. Went into the store and was given a different phone number to report the damage. Called that number several times with promises again of a callback. Never received a response. The worst customer service. Once they have your money THEY JUST DON'T CARE. Wrote a letter to their customer service dept and that was ignored as well. Will NEVER again buy anything from BrandsMart USA. I'm just sorry I didn't come to the internet before making the purchase and see all the complaints they have against them.

Made claim June 26. It's July 20. Had part over a week. Been on hold for a total of 9 hours. They showed with part. Still doesn't work. They referred me to Whirlpool to get replacement. Another 1 and half hours with them. Na na. Another 30 mins with them to hear service is closed. Eeeeeeeeeeek. A 700 dollar WHIRLPOOL MACHINE ONLY WORKS 3 YRS. WOW. I SAY WHIRLPOOL AND BRANDSMART SUCK.

RUN AWAY FROM THIS UNACCOUNTABLE, LOW LEVEL, GROSSLY NEGLIGENT PLACE! I purchased a split air conditioner with an extended warranty in Sept. 2014. I picked it up and had it installed professionally by a licensed electrician. It broke about 1 year later due to defective parts. My first call to Brandsmart was April 04, 2016.

While shopping I passed a group (4 or 5 b) of Salespeople standing in front of a 75 inch TV. One man was describing his experience with a customer he just finished with and he stated loudly and with no shame that the customer "** me down." Before I left I went back found the salesperson asked him for help (pretending to be interested in a TV) and asked his name. He told me it was Mike **. Just to be clear and try to allow the store to verify this encounter I have included his name and where he was standing. It was after 6 pm on Friday 6/30.

I purchased a washing machine in 2014 that BM won't fix or replace. Do not buy from this company. They do not stand behind the product or send out repairpersons in a timely time. Within a month of the last repair, they are sending someone out with the parts in 2 weeks!!! That means 2 weeks of laundry at a laundromat, which is a huge expense. We already did this for 2 weeks a month ago. This is all regarding the machine and nothing to do with us. Horrible!!! I am in tears writing this.

This place is the worst customer services I have seen. Nothing compare to this company. They refuse to help the customer. If there is any little change to refuse service do will take it. Please just try to find what you looking for in another store. RUN AWAY FROM BRANDSMART USA.

When visiting the Sawgrass Mills store, I attempted to purchase a Karaoke that was listed for a labeled price. I was advised by an agent that the price was not for that item. When asked to speak to a store manager I got a lead who clearly told me nothing can be done after he removed the label that was there. I called corporate who asked me to speak to the general manager which I did and got a second manager who still didn't resolve my problem. It's sad because as a customer I have to shop and check prices when they had 7 employees standing around in a huddle talking. On top of that NO GENERAL MANAGER can speak to customer. Too busy.

How shady is Brandsmart?!?! Here's the issue... My husband bought an item at Brandsmart and returned it within the proper return time. They handed him a receipt with big, bold letters on top that says "CREDIT" and it was a credit for the full amount back to his credit card. He checked the next statement for the credit and it wasn't there yet. He then checked the current statement and still no credit. He called his credit card and they are going to open a dispute but here is the interesting part.

Very Bad CUSTOMER SERVICE EVER. I got an music equipment. When I open the box the lcd was broken and when tried to change it the manager said me that they not sale products in that condition. (I did this within the 5 first days after the purchase). The Store managers are extremely unprofessional and rude. NOW DO NOT BUY ANYTHING FROM.

I did an order online on May 1, 2016 for an air condition wall unit that was in stock and I paid online and I got email for delivery on Thursday May 5. Today, May 4, I received a call from your office confirming you cancelled my order because you do not have it in stock. I tried to call you to find any other way to solve this problem but they put me on hold for more than an hour every time I call and I asked for the supervisor. I already arranged with a technician to come on Friday to install it. Also on May 1 a few same model air conditioners were on sale in other stores but I chose Brandsmart. Because of this I now I lost other chances to buy this unit while it was on sale and I did not get the one I ordered. I am very upset that a big store like yours would do this without any other solution. Unfortunately I will do more complaints and bad reviews if I do not get any support from you.

Last year I purchased a dryer. The delivery service took my door out and they didn't want to put it back. I went to the store then put a formal complaint and the manager told me they were going to contact me but till now nobody call me. I just purchase new appliances and they supposed to deliver them today. They were late and then they call to tell me that besides the time frame the driver is two more hours late.

We bought our TV back in 2013. With the TV we got the warranty so if something happened we could have it fixed. Back in December the TV would not turn on. We called made a claim to get it fixed. It took them almost 2 months to fix it. We get the TV back and it worked for maybe a week and then it would not turn on again. If it did turn on it would cut right back off. They came and picked the TV up to take it to the shop, had the TV for over a month. We got our family TV back on Wednesday but did not hook it up till Thursday. We thought everything was work fine.

Many years with Brandsmart. Last June purchased washer and dryer. Dryer was broken several time until was delivered in working condition. I decided to go back and give them another chance. I just purchased kitchen appliances. The ice maker delivered 3 time. Box is missing some screws and parts, they are so stupid 3 time they sent the same box missing parts. We wonder the reason why everything is sent to India, Russia, we American can't do our job anymore. Still waiting for my ice maker.

I placed an order online for an Xbox One system. It was supposed to be delivered today 4/1/16. Came to find out that it was being shipped back. There was no phone call from Brandsmart about my order. I called customer support and they told me I put in my order information wrong. Not even a courtesy call at all. Customer service wasn't willing to help. I asked for future order "is it going to happen again" and the rep said "well you can make sure you put in the right information next time". Last time I checked, I didn't move or change my name. First time order and it will be the last time. I didn't think customer service could be worse than Wal-mart's.

I bought online a washer and a Grill. They had me waiting for 5 hour for the delivery and never called me to let me know what was going on. When I called them, they told me my address was wrong but I check when I placed my order and everything was fine. We re-schedule and second time they had me waiting for 6 hour. No one showed up until I called and they told me there was a problem with the system and they gave a wrong delivery time.

Could write a book on how poorly you are treated if you need service. Just trying to speak to a manager is impossible. They seem to hide when problems arise. Whatever money you think you will save shopping there is really not worth it. Read all reviews they tell the story. The delivery drivers are pretty good though.

I have a LG front load washer. Works ok but I did not know until doing research after it was purchased there is a flaw in the pipe that takes the water out of the washer. Anyway washer began to leak so stupid me called in a repair. I was told it would take approximately 22 days. On the date of the repair no one called so I called and was told and I quote "we don't service that area". So the young lady gave me another company to call, Best electronics (don't use them), and I scheduled an appointment for monday the 7th between 6-10 pm.

Our nightmare was at the Brandsmart on US1 and SW 160 st in Miami. My 76 y/o father went alone to purchase a Sony 55 inch smart tv. He went to the loading dock and the retriever pulled the tv from the box and plugged it in and asked if it was "OK". My father not knowing what a cracked lcd screen even looks like, said "I guess, its on, and I see color". So it went in the truck and I met him at his house to mount it on the wall. After we carefully did all the requirements and got it on the wall and turned it on... there it was a big crack. My father said "well wait a minute, that's what was on it at the loading dock". He really thought it was a color check.