Best Buy Reviews

I must admit that I was hot under the collar when she suggested that I might prefer to write several smaller check amounts to pay for my purchase, or to use a credit card, or to use my debit bank card. I immediately told her had I wished to pay for my purchase with either of these methods that I would have done so. Needless to say, at the amusement of the surrounding staff and customers and my immense embarrassment of having a check declined in front of all concerned, the young lady and I continued to try to solve my problem in a Texas way! Every word of our conversation, as she informed me, was being recorded, to which I was appreciative because I didn't say anything except what needed to be said.

I asked the young lady if she now had enough information about me that I could present my check to the cashier and they would accept it this time. She only said I could do as I wished. So, I presented the check again which she promptly declined again. To make this situation clear, I have never had a check declined, have more than enough money in the bank to pay for any purchase that I make, pay my bills on time, pay off credit cards every month, and have an excellent credit rating. To have a check declined by an agency who knows nothing about me to determine how or when I can make a purchase, is very unnerving!

I spoke with someone at Best Buy who was supposedly a manager about the situation and was politely told that once s check was declined, it was out of their hands. I assured him that he had just lost a sale for his very nice young man employee who was very kind and helpful to me to make this purchase. I understand the young man was a college student and working on the side. I also explained that news of such treatment to customers does not invite new business.

I understand a company wishing to protect themselves from bad customers, but it would appear that they should still be in control of a decision concerning a customer on an as needed basis. This is a very poor way to treat new customers or old customers -- with humiliation and indifference. Best Buy will never get any more of my business and after this review, I would hope other prospective customers would be aware as well!

So, I am basically paying Best Buy an additional $100-$150/year (Geek Squad Plan) for nothing. These companies are monopolizing off of these gadgets and ripping people off. How can you offer insurance on a device and require me to pay for the repairs? If that is the case, don't offer the insurance. The only thing that will be covered is the battery for my Galaxy Note 4. From this point going forward, I will no longer be utilizing Best Buy to purchase my mobile devices or electronics. Not to mention we also purchased a Apple Watch with you all. I am disgusted with this service. Everyone is raising their prices, but no one is improving their service. A Highly Disappointed Customer.

It was the following evening, after working all day, that I came home, powered up and the initial power-up mode with the white background screen revealed that there was a crack that was starting to "feather". If that isn't bad enough, the Best Buy associate pressed on the screen, causing the crack to spread even further. I will NEVER EVER purchase anything from Best Buy again!

The Home Theater manager claims that they informed me that taking the TV home would damage it. This is simply not the case as I would not have transported it myself knowing that it could potentially damage the TV. The only advice I got regarding transport was from the associate who loaded the TV into my car. He informed me that he thought it seemed "really secure". There was no other notification made that transporting it myself could cause an issue, or that it would prevent my returning the TV in the event that it was damaged before I even bought it.

The earliest reschedule date was another week away because their delivery schedule was packed. Which I thought was ridiculous, but since it was my fault I missed the original date I figured I'd eat that week without complaint. So the next date was May 11th. Good I didn't have to work that day, but I did have some things to do that were time sensitive. Best Buy calls on the 10th and sets a time between 8 and 10am. "That time isn't going to work," I told Best Buy and responded, "Since the delivery schedule is so packed the next available delivery date is the 17th."

I had to stop Best Buy right there. I wasn't about to wait 3 weeks for a washer to be delivered, that's been in the store since last week, that I already paid for. So I told them washer would be delivered tomorrow the 11th between 10:30 and 12 or I'm coming to the store for a refund. After and hour on the phone they decided they would deliver. A better solution: 1. Call to schedule a delivery. Don't call to dictate a delivery time. 2. If Best Buy delivery schedule is so jammed packed that a reschedule has to be scheduled a week out, then Best Buy need to hire more delivery drivers. -Best Buy White Oak Garner, NC.

The installation took over 6 hours, this was very disappointing!! I met with the technician to go over things, and asked how to turn the stereo off and his response was "I don't know". So, now I can't go to a car wash, because the antenna will not retract down. In addition, I ordered steering wheel volume controls to integrate into the new stereo system. However the technician could not get these to work and did not have solution. So, I paid for something that did not work.

Furthermore, the navigation that came with the car, no longer works because I cannot open up the compartment. It was also very obvious that the unit that was installed did not fit correctly into the area (it was not a clean fit for a luxury car). When I got home I also noticed the button to open the trunk did not work, as well as when I was going to fill up for gas, I tried to open the gas compartment and this also did not work!!

I called the manager at Best Buy in Vallejo, Ca and told him what was wrong with the car. And he offer for me to bring the car back to the store and he would re-install my original system. This was another complete waste of my time and the amount of time I have taken off from work, has cost me more money than to be desired. I am very disappointed and dissatisfied with Best Buy and wondering if Best Buy will ever make this right?? I will be happy to review this complaint and give a better review if they can make this right. Until then, I would not ever recommend Best Buy to install anything into a luxury car.

They didn't level the range properly. The installation team left the dishwasher cockeyed so the door has to be shoved on one side to close properly. I spent 280 minutes (verified by phone records) trying to straighten out their mistakes on top of an extra day waiting on delivery of the range that went MIA on the original delivery day. Follow up by Best Buy "customer service" members involves disconnected calls, promises to call back that weren't honored, and more wasted time on my part. Delivery team did partially compensate me for my wasted time and frustration but the store and installation team fell WAY below anything I would consider acceptable respect for their customers time.

When I suggested them giving me a new dishwasher for my new home as a means of compensation I was told to come in to pick one out. Not only was the sales team not prepared for my visit to the store as the department manager assured me they would be, I was informed in an email that they would SELL me the chosen appliance at a discounted (barely) rate! Why would I pay more money to compensate myself for several hours of my wasted time?! I won't be going back to Best Buy and will share my story with anyone that mentions plans to buy anything sold by them.

Not told in advance, but I should've only cashed in $75 worth of certs and paid the remainder another way. This wasn't apparent until I cashed in the certs and there is no way to return my certs to banking. I spent over two hours on the phone with customer service (Joanna was the best and I'm not being facetious) but nothing was ever solved. I was passed back and forth more than a marijuana cigarette at a Jimi Hendrix concert.

Recommendation: Upon checkout, a customer should have the option to check a box to apply available points to a purchase without any further steps. We put men and equipment on the moon. Best Buy needs to step up their game in 2016. I'm an ElitePlus member. Still no purchase and $85 in certs just sittin' around, THANKS FOR NOTHING THIS TIME AROUND BEST BUY!

We drove all the way back to the Bel Air store and they seemed very willing to do the exchange. The gal was having a bit of trouble since each item in the bundle apparently needed to be rung up separately. After about 15 min presumably after the Manager whose name I cannot remember at this time (I believe his last name rhymed with an expletive, Ditch perhaps?) spoke with Mr **. He put a stop to the exchange and said there was nothing he could do. He did not offer any type of solution and could not point out the policy on the receipt (because it is not there) showing that they will not allow the return of a damaged or defective product.

Never in my life have I seen such a poor level of Customer Service. Frustrated we decided to attempt the exchange at the Rosedale location. At this point I can only guess that Mr ** called every store in the district imploring them not to accept an exchange because the gal there who was very willing to do it was called away by another Manager which prompted her to remove the item from the box, discover the damage then also refuse the exchange since it was the Bel Air store's damaged item.

This entire experienced has caused an enormous amount of stress. As I type, it is still well within the exchange time frame so it is not too late to make things right, although I highly doubt it will be. I will most assuredly be sharing their dreadful experiencing via every avenue possible. I was once a loyal customer of Best Buy's, but I will never purchase anything with them again. I will urge friends, family and colleagues to do the same. I will not list every avenue I will use to tell my story as there may be some type of character limit but it will be well known. I have seen many other similar experiences when I did a search.

I decided to buy myself an Amazon Echo. So Amazon had already dropped the price so I had to make the effort of calling them to do a price match which they did and they took my payment information and job done. Now it's come close to a month since I ordered that and still no word on my Echo, so I called them and asked them what was going on! They say the ETA of my product to arrive is June 2nd, which I was like that is just unacceptable. I placed this order 2nd week April. I told them I wasn't ready to wait that long and requested for my order to be cancelled. They tell me the product is being shipped by sea. So unless I receive the product and then send it back to them and then wait for them to receive the product they wouldn't be able to offer me a refund.

So basically I have no product plus out of money and it's going to take me 4+ months to get my money back. So then I requested to speak to a supervisor whom again tells me exactly the same thing. I again expressed my frustration and anger about the whole situation. She just agreed with everything I had to say and then said "IS THERE ANYTHING ELSE I CAN DO?" and then just cut me off! Anyone living outside of the 48 states, do not order from them unless you want to wait 2-3 months to receive something.

5/11/16 - Two days before delivery I received a call from Anthony from Best Buy Geek Squad in San Rafael store. He had a few questions he wanted to review with me for our delivery. (Q) Have we had new floors put in the kitchen? (A) No. (Q) Have we recently installed new countertops in kitchen? (A) No. (Q) Is the dishwasher next to the sink? (A) Yes. (Q) Is there anything between the sink and dishwasher? (A) Yes, there is a cabinet wall (very thin). There are holes in the cabinet for the water line and electrical to feed through. We can certainly make those bigger if needed or remove if it's in the way at all. (Anthony's response) “Okay, I will need to take a look at the configuration of your dishwasher and want to let you know that there could be additional fees up to $200.”

I asked Anthony to clarify what the additional fees where for, and told him that I have already paid $130 for installation and wanted to understand what is not covered by that fee. Anthony's response was that sometimes the water or electrical lines are not long enough or have to be replaced. I reminded him that I had also purchased the kit with new water and electrical lines and we are covered there. When I asked him what else - he could give me no specifics. I asked Anthony to clarify what the $130 did cover then. He could not give me any specifics, but said again that he would have to look at the configuration day of installation to let me know. I asked why the sales person didn't inform us at time of purchase that the $130 only covered part of installation and there would be additional fees.

I told him that we had ordered a dishwasher from them before and had paid installation fee then and it covered everything. I was told by Anthony that I didn't understand, that these things can get complicated. I told Anthony that “this is not complicated – it’s a dishwasher. The parts have already been purchased, your guys need to just pull dishwasher out, swap the lines and push it back in.” He then asked me if I had measured the dishwasher. I started to laugh at this point. The more I questioned him the more condescending Anthony became and there was still no clarification on what the $130 that I had already paid covered or what potential additional things there could be and what the fees for those would be. I was only assured that it wouldn't be more than $200.

I ended the call with Anthony and called Best Buy customer service. I told them about my experience and the gentleman I talked to said that he agreed with me, but there was nothing he could do. He gave me some color on what the additional charges could be - if they had to cut the feet off dishwasher because it was too tall, etc. I told him that it was exactly the same size as the dishwasher we already had. I asked him what the $130 did cover and he said he didn't know. I asked if at the time of installation, if I didn't agree with the "additional charges" (which would be discussed before they actually installed), could I cancel installation, have the $130 returned that I already paid for installation, and just install the dishwasher myself? He said no. It would be too late once they were there to deliver. He told me that I could decline installation if there were more fees, but they would still charged me the $130.

If I wanted to be credited the $130 installation fee, I would have to cancel now which he would be happy to do for me. I decided to cancel the entire order and asked them to refund the full purchase price. That what they have explained to me so far, which wasn't very much, is not reasonable. What would be reasonable is if a conversation with installer could happened before appointment and if I had a clear understanding what the $130 installation fee covered, what wasn't covered and what those additional things would cost, then I would be okay with this. But the fact that I wouldn't be told until time of installation - at which point would be too late for me to back out (I'll still be charged), that doesn't seem fair or right - that puts me, the consumer, in a tight spot with no ability to push back if I don't agree. That I am stuck. The customer service rep agreed with me again.

I told him to cancel my entire order and refund me for my purchase. He processed the return and informed me that it would take 24-48 hours to see the return on my account. I called Anthony back and informed him that I had cancelled the order. He became augmentative and continued to be condescending. I told him that I was tired of him talking to me like I was an idiot, that I have done many construction projects on our homes and understand completely what is entailed in a dishwasher install. I told him that this is a scam what they are doing and couldn't believe that they are getting away with it.

I ended my call with Anthony. He called back 5 minutes later to say that he had talked to his manager and they would not charge us any more than the $130 installation fee we already paid. I told him that I still did not want to do business with them. I have made a lot of purchases through them for personal and business, but this is it. I will find another company to work with that is ethical and fair and to not call me back again.

When I asked for an exchange- they got me a salesman who told me that they tried to tell me that my phone was faulty (by the way I have used many Bluetooth items before). Then they wanted me to swap for another brand saying that my Beats were only $100. So I showed the salesman my receipt from online. Then he said that I will have to pay the upward difference if I am get another Beats since they don't have one on the floor display. I felt so desperate to keep the Beats and even considered going to Apple store myself.

Then I called 1888-237-8289 the Best Buy customer service myself to complain. I was assured that I need to go back to Best Buy and that they must exchange the product for me- since I am within the return/exchange period. So I returned, and of course I was turned back. Then I called customer service again 1888-237-8289. This time I got some else who could not even find my account. I wasted 15 minutes, and in frustration I hung up.

So I drove to another nearby Best Buy store on 12410 St Charles Rock Rd, Bridgeton, MO 63044. Same thing, they wanted me to up pay the price difference for their Beats- because according to them they do not have a floor model to exchange to. As a matter of fact the so called supervisor behind the customer/return center said that he will have me removed from the store. 3rd time- I called customer service again 1888-237-8289 and I was assured that I can go to any store location and they have to honor the exchange.

So I drove to Best Buy at 5651 S Service Rd, St Peters, MO 63376. Needless to say, they acted as if they understood the issue- I told them to read the notes. I pointed the concession number to them. Finally, the manager decided to call his own customer service. After about 5 minutes, he handed the phone to me to speak to his customer service person on the phone. To my surprise, they were offering to ship me another device, and then wait it to be sent to the store there to pick up. "WE WILL NOT BE EXCHANGING THE ITEM FOR YOU TODAY." At that point I just gave the item to them and processed a refund to my credit card.

Just to see that the consumer industry has deteriorated this low in America is very shameful. Why would I lie about my purchase and the receipt in my hand? The notes were all recorded, and I was to the point when I was even begging them to read the notes. They treat people as low-class citizens. This is not a third world country. I was pointing out the reference number from the first representative **. This was the call on 4.50 P.M central time on 5/6/2016. I am very surprised that companies in America are now behaving like this.

Well I call Best Buy & the person who picked up the phone was completely rude. I asked for a supervisor about 8 times & recalled them about for the 4th time to speak to someone. Well they didn't believe me & the supervisor accused me of stealing. Well I told him I did not receive anything from Best Buy & that tablet that should have been cancelled must have been lost in transit by UPS & it's not my responsibility if it does or did not get here. Well the supervisor just went on wailing on me & swearing at me so at this point I'm sick of their crap so I called up my bank & filed a dispute. It is messed up customer service.

They also said I could set up on line to where I could put it towards whatever I want, but I am not a computer expert and don't know how to do all that, they on the other hand, should do whatever is in the best interest of the customer and they sure did not do that. I only found out 2 months before my expiration promotional that I still owe them the full amount of $800.00. I don't recommend anyone to buy any promotional items if you can't manage an account online, I did receive confirmation of my payments on line but they never told me how to divide and manage my money online. Thanks a lot Best Buy for your help. I know I am not buying there anymore.

When we got there, they said that they could still see the warranty was still valid with my phone #, but that they couldn't find the original purchase date in their system. My dad & stepmom had bought this for me as a gift & had the original receipt for me & my husband to purchase the warranty right away within the days allotted. So when they asked for their info, as far as phone #'s, I gave it to them. Even confirmed their address. Then they wanted the card # that my stepmom used to purchase it. She doesn't have the card # anymore because of security issues her bank renewed her card. They had me & my husband there for probably about an hr & a 1/2.

Plus I'm on crutches right now & only stopped there after the ER cause it was a distance from our home & the lady on the phone made it sound like it would be quick. On top of this, the warranty was way overpriced. It should not be anywhere near the cost of the tablet. I figured at the time though that it would be worth it, if it stopped working. Had no idea it would be this much trouble. Eventually they were able to send it off to be repaired, but they said that if it ends up having to be exchanged that I will pretty much be out the costs of the tablet & 3 year warranty.

So today I got a call saying that the costs of the repair was too much & that it would have to be exchanged, going back to square 1. I am in the process of filing as many complaints as possible & have already told everyone that I can about their horrible service & policy. The guy on the phone, the manager, even agreed that it's because they can't find it in their system, so it's because of their incompetence. Extremely frustrated, but trying to stay composed so that I can take care of business with this horrible matter that should not even be an issue.

These are the facts I decided to purchase a GOOGLE CHROMECAST 2015 for $35.00 plus 2.90 tax. I open the package and attempt to follow the step to be able to watch a movie from my phone. I was unable to so I took the product back to Best Buy. Upon attempting to return it I was unable to find my purchase receipt. So they advise me (store customer service) that it would be best to have the receipt to get the total amount due which l had bought it for. l had to attend to some professional and personal matter whereby l had misplaced the receipt. Finally, I found it and returned to the store to return item. Store customer service stated that it was open and that they could not accept my receipt because it was a overdue receipt. What!!!

First, store customer service states to have the receipt. Secondly, upon presenting the receipt store customer service comes back and states the receipt is overdue. Thirdly, l request to speak to a floor manager who store customer service produces. Your Valentina ** Best manager on the floor only speaks to store customer service and walks away from the providing best customer service to a concerned loyal customer. Your Valentina ** Best manager on the floor ignore my presence and my legitimate concern. Your Valentina ** Best manager on the floor only send the store customer service person to share nothing related to Best Customer Service from Best Buy.

I have bought items at other electronic stores and when an item was returned, and I had the receipt, I would be given the opportunity to return product or a new one without any questions if I had to replace it. Foolishly, I expected this service from Best Buy (No Worst Buy) as well. When I went to the store to share my legitimate concern and received No Best Buy Customer Service Satisfaction from Valentina ** was provided. She just said a few word to store customer service and walked away. I advise the individual that I would no longer be a Best Buy Loyalty Customer. To this individual that was not a big deal based on the individual's action toward me the customer. Apparently they don't really care about their customers or even keeping them once a purchase is made.

Some lessons are learned the hard way but I will not be making any future purchases from Best Buy until you guide the subject matter accordingly by your Corporate Office. I will advise Best Buy Corporate office that I would no longer be a Best Buy customer. Apparently they don't care at that El Paso store. El Paso Best Buy does not really care about their customers or even keeping them after a purchase. Provide Customer Service to a customer who had a Worst Buy and Worst Customer Service Provided Experience Ever.

I have bought items at other electronic stores and when an item was damaged, and I had the warranty, I would be given a new one without any questions. Foolishly, I expected this service from Best Buy as well. When I went to the store to complain and received no satisfaction from the Manager, I told him that I would no longer be a Best Buy customer. He said, "That is fine". Apparently they don't really care about their customers or even keeping them once a purchase is made. Some lessons are learned the hard way but I will not be making any future purchases from Best Buy.

You see... I was trying to call and be sure that there wasn't anything else that I needed to complete the install on my truck. I was very thorough and was quite certain I had all the installation 'extras' that I needed to complete this job... I had done it before, so I knew what I needed. Well, I get to BB in plenty of time to make my appt. I showed the tech my supplies/equipment, and then he asked me where my shielded/wrapped patch cords for my amp install were. I had an amp wiring kit I had purchased online that was completely adequate, if not more than adequate to do the job. The tech was adamant that the patch cords were substandard and that I would need better cords to keep from having engine noise interference. I said, "OK let's do it." He told me that they didn't keep them on hand as standard parts supply. This installation bay did not have patch cords to do installations!?!

He 'called around' to see if there were any at the other sound shops in town... Guess what??... That's right, nobody in town had them... Nobody. On my way home from Florence to Huntsville, I called and spoke with an installation tech at Sound Depot. I explained the situation to him and he had me stop at the store as it was right on my way home. When I arrived and after sharing my story, he assured me that the wrapped cords the I had supplied your tech were perfectly adequate. He used them on the installation of my stereo... that day... in 3 hours(vs. 6.75). A tank of gas to Florence and back is pricey in a Ford F-150... Especially if it was just wasted. All of this could have been avoided by answering the phone... Once... Out of three 45 minute attempts to call and speak with a tech.

The above incidents took place on 4-1-16 at 10:30 am in Florence, Alabama... And no this is not an 'April Fools Day' prank... I won't give Best Buy any more opportunities to make a fool of me again. This day was ruined by a massive failure on Best Buy as a whole. This is only 1 of many very poor customer service experiences I have had with BB in recent times. I tried to hang on Best Buy, but you have run me off... I will not spent another penny at a Best Buy location as long as I live.

After my wife and I looked around for something that we could make use of, rather than just walk out without anything, we come back to the customer service counter and the supervisor explains that this is wrong, they cannot credit me, they cannot exchange, and that I am out of luck. When I asked to speak with the other person who advised us to spend time looking around the store, she said she didn't know who I was talking about and dismissed me. I wasn't too excited by this as she was supposed to be the supervisor of customer service, and I, the customer, did not feel like I had gotten any service, and instead was left confused and absolutely frustrated at the lack of care or integrity shown by the 'supervisor'.

For something so little to turn into something that has left such a sour taste in my mouth that I took the time to sign up here just to waste more time on what has become a horrible brand, Best Buy. I have zero intention of ever going back to a Best Buy after this experience. It is this type of poor customer service and lack of care for their customer base/customer experience that will ultimately put them in the same situation as RadioShack... Somewhat hopeful this feedback will do some good to someone somewhere. Not hopeful it will resolve my issue. :-/

They took it in the back room, plugged it in and told us everything was okay (by the way the person from home theater that was asked by the customer service desk was put off to have been so inconvenienced). They packaged it up, sealed it with "inspected by Best Buy tape" and sent us on our way after 40 minutes. Got home with the second TV (oops they forgot to include the instructions and screws to mount the legs). Called Best Buy, "Why, yes we have your parts right here." I asked them to drop them buy. They said, "no". Trip #3 to Best Buy - return for full refund. The moral of the story is that when Best Buy is at fault they will not make the effort to correct their errors.

This is THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I truly got the feeling they were passing me around to other people who all started over with "What is your address and order number" to get me to hang up (which my husband did, in a way: he took a pill to calm himself down and handed me the phone). This was confirmed when the last person told me they could sell me a cord for about 7 dollars now and send it right out, or, they could contact yet one more person to see it they could get approval to waive the charge. That was followed by another 4 min. hold and the guy came back and said they would have to charge me but he would reverse the cost immediately. I agreed and the hold music started up and immediately disconnected. I do not expect anyone to contact me to correct this from this complaint. I only hope they do not expect me to just let this drop.

Original Review: April 19, 2016

My service with Best Buy was previously good. When I was looking for my refrigerator the sales representative at the Falls Church Best Buy was knowledgeable, attentive and made me feel comfortable with making my purchase. I did not purchase the refrigerator in store because I had to confirm I could take leave from work on the delivery dates the sales representative provided to me. Once I got confirmation, I purchased the refrigerator the sales representative recommended online.

On 17 April 2016, the day of the delivery, two Best Buy delivery men showed up and disassembled the doors and trays to the refrigerator I purchased in my front yard. They brought it inside in sections to set it up. They caused no damage bringing it in. I was told the ice and water was not working. I told them I would contact the Falls Church Best Buy representative that assisted me because he stated if there was problems with plumbing they could send a plumber. I also noticed the doors were uneven, one was an inch higher than the other, and the door did not close properly. One of the delivery men tried to fix it with a wrench, but couldn't, and ultimately told me it was suppose to be that way. I was then asked to sign a document that already had an "X" marked for no pre-existing damage of the refrigerator. I said I wouldn't sign there was no damage. I also let them know I purchased a protection plan.

One of the delivery men said, "no sign, no refrigerator." Without cause they dissembled the refrigerator and removed it from my residence. I begged them to leave the refrigerator and asked to speak to a customer service with Best Buy. One of the delivery men called the delivery supervisor, he talked to them outside and then handed me the cell phone. I was crying on the phone asking them to leave the refrigerator even though it was not right because I needed it for my 18 month old's milk and medicine. When this was all going on I had my 18 month old in my arms. The delivery men spoke mostly in Spanish and only one of the delivery men spoke some English.

After they left, I called and spoke to the Appliance Manager at Falls Church Best Buy, he was courteous, seemed baffled to why the delivery men would take the refrigerator and said he would contact Corporate/Regional Management because they would have to deal with the situation since I purchased the refrigerator online. A Best Buy Case Manager contacted me within a short amount of time. I explained what happened and the Best Buy Case Manager stated she would talk with the Delivery Service to get the refrigerator back to my house that evening. The Case Manager contacted me back, again within a short amount of time, and stated they could not bring the refrigerator until the next morning between 0830 and 1000.

As a temporary fix, I kept the cooler filled with ice so my food, 18 month old's milk and medicine would not spoil. I am hopeful the refrigerator I purchased is delivered without incident. However, it is 0930 hours and I haven't received an email, text or telephone call of the delivery, which I previously received with the first delivery date. I clicked on the link to check status of delivery and it states my order is now on back order. This was never told to me by any Best Buy representative. I called the Case Manager's telephone number she provided and was speaking to another representative when the phone hung-up and when I recalled it did it again. I called the Falls Church store and it is closed at this time.

I've also sent an email to the Best Buy's Case Manager, who is handling the damages claim, again which I think is minor, in comparison to what else happened with Best Buy's Delivery Service. I also emailed the Assistant Manager at Falls Church asking for him to forward my complaint email to Corporate/Regional Managers. I hope Best Buy stands by their customer service and provide remedy for this incident. I feel Best Buy's Delivery Service was wrongful in many ways, more so, for their actions in removing a refrigerator which was purchased with a protection plan from my home without authorization. Additionally, they knew I needed it to store my 18 month's milk and medicine.

As of April 14th I had not received an email. I phoned Best Buy customer service to inquire about the package as well as the Email. The young associate checked and informed me that my package had not been picked up by UPS, I hit the roof questioning how I could expect it the next day, she could not answer my question. I requested to speak with a supervisor whom told me the employee I spoke with gave me the wrong information and that perhaps the tracking information went to trash when the email was sent. She repeated the package would arrive on April 15th, I informed the supervisor of it did not arrive I would request a refund.

After finishing this frustrating call I RECEIVED an email with tracking information that could not be utilized meaning the label had been made. The tracking information began late last night and it was delivered after Two weeks. However I believe had I not called I would not have received it today. The UPS driver whom delivered the package today. After hearing all I endured informed me of two things, one they would not have RESHIPPED this package if they had sent it. Instead Best Buy would have tracked it first. Second she further explained UPS picks up from Best Buy daily. She stated they absolutely overlooked my package but failed to admit it. THIS WAS A FRUSTRATING EXPERIENCE TO SAY THE LEAST, BEST BUY SHOULD DO BETTER!!

They told me I would have to leave my computer here several days because they could not figure out why my computer did not recognize the speaker that was install inside of it. With interviews, final projects, and finals coming up, I could not spend several days without a computer so I decided to take it back as I was told that the only problem was that I would not have sound on it anymore. That I can survive without! However, a week and a half after I stopped by, some weird screen started appearing every time I was turning on my computer. As I could still exit and save this screen and access Windows, I just decided to ignore this and keep working on my computer. After 1 week and a half, my computer stayed stuck on that screen and never allowed me to open Windows again; everything on my hardware was deleted and the computer did not recognize there was a program installed in it.

I went back again to Best Buy hoping I could get that fix, get a new computer or get my money but instead all I got was: a Geek Squad member giving me a pity look and telling me everything was gone and that it was just a defective computer; a manager lying to me about the fact that by sending my computer to the manufacturing, I would get all my files back; being told that I should have returned it after 15 days - WHAT DEVICE BREAKS DOWN AFTER 15 DAYS?!? I thought mine breaking down after 30 was a shame, so I don't know what they think people will return in 15 days; being told that it will take 2 WEEKS for my computer to be fixed - I am graduating in 2 weeks; being told that they could buy off my computer but for half of the price and with store coupons - like I want to spend any more money in the store!!! And finally, that if I need a computer I should buy a new one and return it in 15 days...

I am a college kid without revenue who just invested $400 in a computer that will never work and that I can't be reimbursed forever. HOW DO I AFFORD ANOTHER COMPUTER?!? So in other words, Best Buy just stole $400 from me. I have no computer to work on and in 2 weeks I will nicely receive a computer that will probably break down 1 month after. Thank you Best Buy. It was a great experience to do business with you. I will make sure I advertise AGAINST you and that I never ever give you a cent again! PS: I do not even have a receipt anymore since they took it with the computer... So 0 proof this computer is mine other than the paper the Geek Squad gave me. I would attach this to my review but no way. I walk back to my house then back to school to attach this document. I am already wasting enough time working on school computers as it is!

I show up a month later as I never got a call saying that it was complete. And don't ever try to call to Best Buy or the Geek Squad because unless you want to wait 30 minutes, you will never get through on the telephone. I go into the place and they need to do something else on the computer. More frustration! They tell me that they will ship my laptop to me once they're done with my laptop in a couple of days. The Geek Squad guy double checked my address and I left the store again! One more month later I call them to see what happened. The girl on the line tells me they shipped it and Canada Post returned it to them. Well another unbelievable lie, we all know that Canada Post leaves notices if they can't deliver it. I asked for a tracking number and they couldn't give me one.

It's now one more month and I decided to spend the half hour getting through to someone. I get through and finally speak with someone who tells me that it was shipped by their courier who they use ALL OF THE TIME which is UPS (shock not Canada Post like the last lie I heard from the Geek Squad). It was shipped on March 16, 2016 and returned unknown address. I tell the person that I need to speak to a manager. After another 15 minutes waiting on the phone I get to speak with Joey. I tell him that I need for one of his guys to now personally deliver my laptop to me. He double checks for the 10th time that they have my address correct (which they have always had correct) and says he will call me back later today to setup a good time to have one of his guys come by on Monday April 18, 2016.

Well... we will see if Joey can finally get my laptop to me. My experience with the Geek Squad and Best Buy on Fairway Road in Kitchener Ontario has been horrendous to say the least! If anyone else finds themselves in a similar fashion with this store I can only suggest you call them at their number 519-783-0333 and I got their store manager's extension Ryan **(spelling???) is ext. **. DO NOT USE THE GEEK SQUAD!

Since 2008 I tried to change only 2 letters in my first name and last name but it is also an extremely difficult task for Best Buy as well as the change of my address. It took months to delete the protection plan from my account that I never agreed to get. There was even another account which I never opened, or never received a card for this account. When I was buying a computer which costed $1,079, I asked the worker to charge $1,000 from my card (because I have $1000 credit line on the credit card) and the rest in cash but, she ignored me completely and charged me the full amount from my card which added another negative in my credit history. Even though I have a very good credit history, I have a lot of negatives which never disappear from Best Buy and I don't understand why because I always make all of my payments on time in all the years that I have had this card.

In 2014 the Purchase History stopped appearing on my account, the reward points I didn't get at all, no mater my purchase was $40 - $60, or worth more than $1000 the account shows "no purchases for last 18 month". It took several months for my Purchase History to appear after calling almost every month, but when it finally appeared all the points have expired. In addition, I received information that my husband, in 2012, who is the second holder of credit card, opened a second ID. He was shocked because he doesn't even know which email, login or password I use for Best Buy and never opened an additional ID.

My call to Customer Service, again, took almost 90 minutes and after talking to four representatives, I finally got transferred to a Supervisor. He was very rude, started to teach me how to use a reward system, he told me that I don't have the patience to wait 30 days until my points appear on my account. He wasn't even listening to what I've been waiting for this for over 12 months and I went through hell for all the years of using this credit card. I asked to fill out a complaint about this and mystical ID. He told me that my account will be put on security review and a month later I will get the lost points.

But 3 months passed, I called twice during this period of time, but the fake ID was not deleted from my account and I never received my promised points. The only thing that I found out is that no one filled out any complaint which means that the Supervisor just LIED to me to get rid of me and they are offering that I fill it out now. No matter what Bank this credit card has transferred to, the situation has not changed for the better.

So I waited for a lost item that would never show, missing my meeting and not having a gift for her for Christmas. And on 12/26/15 they said it was still on its way!!! The lady on the phone yesterday stated she will resend a refurbished laptop and give me $25 off. $25 OFF is the best BEST BUY CAN DO!!! I didn't have anything for my wife for Christmas. I skipped my meeting so that I could be home to sign for it. What will Best Buy really do for me? I am an Amazon customer all the way but wanted to give you the business this Christmas. Don't make me feel like I made a mistake. Best Buy ruined my Christmas. So finally receiving the laptop, I took it into the Apple Store to get it set up.

The Apple store told me that the laptop is already set up as someone else's MacBook Air and running Microsoft and that there is nothing they can do about that. They instructed me to return the laptop to Best Buy. I then went back to Best Buy and they said they couldn't take the laptop back. So then I decide to call Best Buy. After speaking with them for a while, they too instructed me that they couldn't take it back. So I asked to speak to someone higher up and after waiting for 9 minutes their phone disconnected me. This is the most ridiculous thing I have every heard. Please do not support Best Buy. Please reserve your shopping for Amazon. They offer the Best customer service. This is truly a bad company that will surely sink along with Circuit City.

Unfortunately the Roseville store didn't have a new one, so they said to go to Oakdale or Blaine and they will exchange it. I arrived at the Blaine (Northtown) store at 10:00 am on Saturday morning. I was first told that I needed to take another open box unit in exchange, but after the help desk person fumbled through (3) different open box units, not feeling confident that all the parts were in ANY of them, I was told that they actually couldn't give me a new one. Reason? Because the Best Buy Roseville store had to authorize it.

So as I stood there (it's now 11:30 am) I called Best Buy Roseville. They finally did authorize it... But after another 20 minutes the help desk person came back and said they actually don't have any new ones. Wow. Hard to believe, because Friday night they had THREE in stock. So I called Best Buy Roseville back and spoke to the manager, she said that she could get me a new one, but it would need to come from the Eau Claire store. I said "OK", and then she said that the price was 10% off retail. I told her that I paid $350 for my unit (she knew this, because she had already called up my order and saw it) and the retail is $600. So now I owe an additional $190?? How is that an even exchange? So now I have called over 2 managers as I stand there at the Blaine store (it is now 12:30 pm) and said that I don't care about the new unit, just piece together a complete set and I'll let you install it. I had my stereo installed in Best Buy Blaine on 3/28/16.

The install was sloppy, nuts/bolts/trimmed wires and shavings all over the seats, cup holders and compartments. Very unprofessional. The next morning I get in my car and none of the heating and air controls work. First time it has been chilly since Monday, so I hadn't tried them before today. So now I have to drive all the way back to Best Buy to have them fix this. This review covers TWO Best Buy stores, and that shows how good the Best Buy name is overall. I sent this review to both stores, emailed the company as well as their headquarters. I received ZERO response.

I was informed that it would be over $200 to get it repaired. I requested to speak with a supervisor no less than SIX times but I never received the first response. I felt that this was extortion and relayed that to the employees I spoke with. When I received the computer back, I was charged also for a replacement of the disc drive which I did not authorize. It works even worse, and the plate in front is now falling off. The geek squad at the local store were fine, but the service center are extortionists. Has anyone else had trouble with them? I have heard others have. I would love to find a group that would pursue this as a class action suit. Anyone interested or know how to begin?

On 3/24/16, I waited for Best Buy delivery. After many hours of waiting, at 4 pm, I called the delivery department and found out that around 5 pm that they will come. They finally arrived around 5pm. I ask the guys to deliver inside the house the refrigerator and the rest of the appliances at the garage. The guys said that they cannot deliver the ref inside the house since they did not bring a dolly. That they just have to leave all of the appliances in the garage. Surprise and upset after a long day waiting and these delivery guys, I cannot believe that they do not have a dolly. I did not agree and they left. The worst ever experience I had. Plus many wasted time on hold talking to their customer service. Very poor service.

They are stating they think the estimates are too much money and the contractor is too far away (60 miles from my house, when they are 52.5 miles from my house and made a delivery here. Best Buy will not deal with me and always refer me to the 3rd party. All I want is the mailbox the same as I had and placed back where it was.

Supervisor gets on the line, says the same thing. Ok maybe they did me a favor because I won't be shopping at Best Buy anymore. Last week I bought 2 iPad minis and I had issues with online order then also. I had to cancel my order and purchase it in store because I had a visa gift card and credit card. You can't pay online with 2 forms of credit (stupid I know). Well I didn't realize they added some anti-virus software to my cart for free. Well when they canceled my order they charged me $29.99 for the unwanted software. I still bought the mini and I got another one for my son. I had to get the manager of the store to get customer relations to refund that. I'm within my 2 weeks so I may just take those back and take my business elsewhere. It's like giving the cashier money and in mid air she changes the price on you.

A day after, I received an email saying that my phone was ready to pick up and that the rest of my order was shipped. When I was checking what was shipped, I found something I did not order but I was charged for (nothing expensive but I did not order it). I thought if I should call again and simply as that they cancel that item for my order. I decided to call again knowing it could take long time again to fix that (again another half hour of my time). I spoke with a representative and she said that the item could not be cancelled as it was shipped already but that I had the option to return it to any store and get the money back. At that point, my patience was not as from the beginning, so I told the representative that it was not my fault and that I do not want to use my time to go and return an item I did not ask for. So, she gave me another option, to return it by mail. Again, I told her that I was not going to do that either.

She said that those were the only options. After all my time dealing with that, I asked her to talk with her supervisor and find a way someone can come to my house and pick up the unwanted item. She put me on hold and then came back to me to say that her supervisor also said that I had only two options. Well, again, I told her that there was another option, to put the supervisor on the phone so I can speak with her. That funny thing was that somebody answered the call and play the supervisor role but she sounded as the representative I was speaking with. So I told that "supervisor" how unfair the whole situation was. She ended up giving me the item free of charge and I agreed and told her that I thought it was fair after all the bad experience I had with Best Buy. She also said that the money would be returned to my credit card or gift card I paid with.

I told her that I want the money back on my credit card as I do not think on buying again from Best Buy. She said that she cannot control that. I told her that it was ok. That, it was going to be the price I have to pay for buying from Best Buy, that I have learned my lesson and that I was going to write this report so other people know about the Best Buy service. She immediately told me that the money will be back on my credit card. Then, I thought to leave this and not to write this report but I changed my mind.

Today when I went to pick up my phone to the store I asked for the phone to be delivered to. I got into the store and asked for the phone and they told me that the phone was not there. She checked and told me that the phone was in another store. At that point, I could not believe the whole situation. I went to the other store and finally got my phone. I just hope that everything is ok with it and that I do not have to come back to Best Buy again. I rather get whatever I need in any other store or online site than from Best Buy. I just hope that this serve as an advice that sometimes getting "good deals" to save money might end up in paying more in some other ways.

Therefore, please save your money because you are just spending your money on illusions spending it with Best Buy. Bad quality, poor service and helpless customer service!!! ALSO most of their items on floor are refurbished and not checked well so they are of very bad quality. This is why it's cheap! FUTURE SHOP WAS WAY BETTER. I DON'T recommend that store to professional practical people.

It's enough to get your blood pressure through the roof... just ask AT&T how many times I have called them and the best they could do is send me refurbished crap. Sorry I am paying for a brand new phone that works like crap. Just a hint to consumers, Best Buys and Walmarts only sell refurbished not brand new!!! Stay away!!! They won't help you after your 2-week policy of returning a defective item is up... Oh, how convenient to give us 14 days to see if the item works or doesn't work!!! Scammed and won't do business at Best Buy again!!!

Thank God for Amazon 60 day return policy on ALL items. And if something's broke you don't have to take it back. I bought a ps4 from amazon and 40 days later it broke. They sent me out a new one overnight and 3 days later sent me a box to return the old one. Best buy is only in the name. It's the worst buy by far. Amazon has risen above the other retailers because of their crappy return policies compared to amazons no questions 60 days.

The salesperson/Manager assured us we were purchasing the 800 series Bosch dishwasher in the store but the 500 series was delivered to our home. The delivery men were in a hurry and assured me that the dishwasher was stainless, not black, as I had noticed. They told me that the black was just a "peel off protective coating," and that the correct dishwasher was being delivered. My plumber arrived to install it (at a cost of about $150 per hour) and then I realized it was the wrong dishwasher (just glad I was home to notice it before it was fully installed). I called the store and they refused to allow me to speak to the Manager, and would not do anything to correct the issue besides offering to install it for us. (We made them aware that they had already broken our trust...so why should we trust their installer?)

They would not offer any discount for time off work or for what I had to pay my plumber for his visit to my home today. Instead, they told us that me or my wife would have to take ANOTHER FULL DAY off of work to meet the installer because they "did not make specific installation times." WOW...what a bunch of inconsiderate and incompetent jerks who obviously care NOTHING about their customers, their customer's lives or experiences, or whether or not their customers return to make other purchases or refer friends or family in the future. Not my idea of a business model...Just scratch Best Buy off of your list forever and go somewhere else more caring and professional to make any sort of appliance purchases.

The store clerk and then the manager told me that the fine print on my receipt indicates that Best Buy only honors a 15-day return policy. Since I was returning on day 22, my exchange would not be honored. I guarantee this hassle would not happen on Amazon. I now see why Best Buy is teetering on the verge of bankruptcy. Absent customer service and common courtesy, Best Buy's profit margin is Amazon's opportunity. I have probably purchased $10,000-$15,000 of merchandise from Best Buy over the past five or six years. I will never shop at Best Buy again. Hello Amazon!

4000.00 plus warranty for a tv. This is unsatisfactory, especially for such a renowned and supposedly respected company. I have not bought an item from them since which is a shame as I used to buy everything from Future Shop to which they were a parent company and had never had a problem with them in these regards. I have posted on their FB page and they told me who to email and they would sort the problem. Have emailed twice and no response from them. Am now going to be taking this to corporate.

Imagine my surprise today when the store's GM "Rob" refused to accept the return of a never opened HDMI cable that was too short (1m) - even though I had purchased a more expensive 2m HDMI replacement at the Annapolis Best Buy store. I presented receipts for both purchases. I informed "Rob" that I considered his "take-it-or-leave it exception" offer of a store credit unacceptable considering the total I had already spent with Best Buy. I suggested issuing a credit for the full purchase price of the returned HDMI cable would be more appropriate as a courtesy to a good customer who was about to become a former customer. "Rob's" response was to warn me not to "threaten" him. What a clueless ignoramus! A threat would have involved suggesting that I was prepared to shove the disputed cable where the Sun doesn't shine for him. I intend to keep my promise - and never do business with Best Buy again!

When my husband calls to reschedule, he is told the first appointment available is a couple of weeks away. After 45 minutes on the phone, he is able to schedule an appointment within a week. The appointment is today. Yesterday, I called to confirm which stop we were on the driver's route since, now I'm going to need to take time off of work to be home for the service, and was told that they couldn't provide any detail beyond 8-noon. I advised the person that this was unacceptable considering that this is the second time we were going to need to take time off of work to be home to have a machine repaired that we just purchased two months ago and she said there was nothing she could do and advised that there was no supervisor she could call nor could she have our stop scheduled as the first of the day. After a horrible and unnecessarily long conversation with her, she finally let me speak to a supervisor.

The supervisor advised that someone would call me around 8 am to let me know which stop we were on the route and, as far as she could see, if the repairman was on time, he should be here around 8:30 am. I requested to be contacted 30 minutes before so that I could run home from work. At 8:45 am I still hadn't received a call so I called and was advised that the person would be here between 9 am & 11 am. How it's even possible that at 8:45 am I can be told that the person might be here between 9 am and 11 am doesn't even make sense. Is he 15 minutes away or not? This my first time ever writing a review but the whole experience has been so incredibly frustrating that I found it necessary to warn others. I'd like to add that I do not blame the repairman at all for any of this. It is the company that has been negligent and is providing horrible service.

Since her phone was no longer working, I took it to the Sioux Falls, SD Best Buy for repair or replacement. This was the beginning of a long battle with Best Buy in honoring what was promised by the sales person. My first hurdle to overcome was my 13 year old daughter set up the iCloud account without my involvement and could not remember the password. Best Buy said without having the password they were not able to get the serial number off the phone which no longer would turn on. Best Buy (Geek Squad) said my phone was now a $700 paperweight and they could not recover or reset the password. I am thankful that I would not accept that answer and continued to find a solution. I happened by chance to ask a sales person from Apple if there was a way to recover or reset my password. He told me all I had to do was call apple and they could reset it for me.

Geek Squad Failed at this simple task. I contacted Apple and was able to reset my daughter password and save the phone. Now I had the serial number and returned to Best Buy thinking my problems were over. Best Buy now informed me that there was a $150 deductible. I told them that the sales person said there is no cost if I needed to replace the phone.

After a long discussion I learned that when I purchased the plan 4 years ago it was without no deductible but recently they changed it. Best Buy would not honor the agreement and I finally gave in and paid the $150 for what I believed would provide me with a NEW phone. Little did I know that Best Buy says "You will receive a new phone" misleading a person to believe that the phone is fresh from the factory but in reality their definition of New is a phone that has not been owned by the customer and in fact REFURBISHED. (Be very careful since Best Buy plays with words to mislead a customer).

After giving in and paying the $150 dollars, I received a phone which I still thought was brand new. I sent it to my daughter which lives 400 miles away. She started using the phone and found it was only charging up to 33% and no further. This same time I was in the hospital recovering from a surgery and not aware of the charging problem. After 3 weeks of recovering, I found out about the phone problems and told my daughter to get it back to Best Buy. Since my daughter lives in a city that does not have a Best Buy she was delayed in getting it to a Best Buy located in Rapid City, SD. When she took it to Best Buy, she learned from the Geek Squad that the phone was refurbished.

Well because I canceled the worthless insurance after I received the replacement phone, Best Buy told her that they will not replace the defective phone. Best Buy told her that she would have to replace the bad battery on her own. My daughter asked them if they were sure it was just a bad battery and they said it was tested and they were certain it was the battery. Well my daughter relayed this information and I told her next time she was in Sioux Falls, I would see if Best Buy would stand behind their product.

Well the time came that she was back in town with her phone. I called Best Buy and talked to a manager. He was very polite and provided a phone number of the Geek Squad. He told me to give them a call to get a replacement. He gave me some advice. He said that if the first person that I take to says they would replace the phone, demand to talk to the supervisor. (He said it's common that they will try to dismiss the claim and the only one that can help would be a supervisor). Well just like he said the man said they would not replace the defective phone because I canceled the protection plan after I received the phone. I asked to talk to a supervisor to get a final decision and he was reluctant to allow me a chance to go above him. Eventually he gave in and told me he would put his supervisor on the phone.

After a lengthy wait time, a woman took my call. She identified herself as Tyece and asked how she could help me. I went over the story again and at the end of explaining what happened, she told me it's not their fault I canceled the plan and they would not replace their defective product. I asked her if it was common practice that a company as large of Best Buy would not replace products that were sent to customers defective. She told me that it was past 30 days and they didn't have to replace it. I again told her that my daughter was 13 years old and she didn't know it was defective until she brought it up to me. I told her that there was a delay in getting it to her because she was in a town without a best buy. All of this was not a concern to Tyece and she again told me it was my fault NOT theirs for canceling the plan. Tyece asked why I would cancel the plan. I told her that it is not a good plan and it was not worth the money in my case.

Well after getting an unsympathetic response and a not our problem. I decided to take my phone to a cell phone repair business. I told them what best buy found wrong with the cell phone and they said it would cost $60 for a new battery. Thinking this would be the end to a long battle to have a cell phone fixed, I allowed them to replace the battery. Turns out BEST BUY was once again wrong and it is not the battery that is the problem. As of this writing I have yet to figure out the cause of the iPhone not charging.

I am very disappointed with BEST BUY taking the money from my 13 year old daughter and giving her a defective product that they will not replace. So as of now I'm out $480 of protection plan, $150 for deductible and $63 for replacement battery, still without a working phone. I STRONGLY advice people to stay far away from Best Buy since their employees are either poorly trained or work on commissions which result in them misleading customers in order to make the sale.

Original Review: Feb. 28, 2016

I purchased Lenovo Thinkpad Yoga in Dec 2015 for $950 from Best Buy Store #333 in Louisville as a Christmas present. My son used it for 3 weeks at college before the battery stopped working. He took it to the Lancaster OH Best Buy and the Geek Squad manager offered two options for this brand new computer: deal with the manufacturer directly or send it off to Geek Squad repair. My son allowed Best Buy to send it to Louisville for repair on Jan 17 with a promised return date of Feb 4.

On Feb 14, after one month in the service center, I called the Lancaster Best Buy and was told the technician cracked the laptop case while the battery was being replaced. I demanded a new laptop. I was told the laptop was repaired and was leaving the repair facility Feb 16 and we were provided a tracking number. It is now Feb 28 and the shipper reports they never received the package from the Geek Squad. This three-week-old computer should have been replaced immediately. At the very least it should have been replaced after the technician broke it. Now 6 weeks later they have lost it. I have spoken with both the Louisville and Lawrenceburg store managers and we still do not have the $1000 laptop which only worked for three weeks.

We went to Best Buy to return the original item and were refused. The customer service rep would not get the manager when we asked. He said it was beyond the return date and we opened the package (albeit neatly, no damage, etc). I explained we wanted the item but it is useless to us. Nowhere on the product or in the store advertising is there any mention of fiber optic or high upload Bandwith a requirement for use! We didn't request cash and said they could refund the account of the original purchaser. He wouldn't give us the name of the store manager nor his phone number, he said he was in a meeting. When we insisted he said - if you don't like it - call corporate, call corporate... That's it. Uncooperative, unhelpful! Is this the way Best Buy handles all its returns?

The warranty company farms the actual repair service out to a local outfit to fix the problem. The local repair service has been out to my home to attempt to diagnose, troubleshoot, and repair the problem with the unit *four times*. It is the end of February 2016, and the fridge still is not working. I thought the last repair was fixing it, since a few hours after the repair guy left, the thermometer (built into the fridge) for the freezer was reading 2 deg F. However, when I opened the freezer door, it was not cold. When I restarted the fridge by unplugging and plugging it back into the wall, the freezer temperature read 65 deg F. Basically, the same symptoms that happened from day one of this saga.

At this point I really think it is time for them to replace the unit. However, WarrenTech says that they have to have at least three unsuccessful "authorization numbers" before they will replace (not repair) the unit. They say they currently only have two "authorization numbers" (which translate into "visits") - even though the service guys were here four times - once for the initial diagnosis, and the other three times for further troubleshooting and repair. So, they are going to have to go through the motion of sending the service guys out again, try and fix the thing - most likely unsuccessfully.

As a result, the last call I made to WarrenTech didn't go so well. The person on the other end of the phone had no power to escalate this issue, or convert this series of unsuccessful "repairs" to a request that would replace the unit. She said I didn't meet the criteria of the warranty to allow a replacement to be made. Essentially, either the servicing company has to note back to WarrenTech that the unit is unfixable, or they have to come out (officially) at least 3 times. Neither of which at this point *officially* (according to WarrenTech) have been done.

Hopefully, I might get lucky after this round, and the servicing company will tell WarrenTech that the fridge is not fixable. I'm entirely confident that the fridge will eventually get fixed or replaced, probably after some more back and forth monkey spanking. The thing that I am thoroughly disgusted and frustrated about is the length of time it is taking for this to happen, the amount of work I have had to miss (to wait for the visits), the passing off of this problem to no less than three separate companies for the problem to be resolved. This has been hands-down: The. Worst. Customer. Experience. I. Have. Ever. Had. Ever. And I'm a pretty patient guy.

I asked the person at WarrenTech how she would like it if her freezer was unavailable for nearly three months, while we did this little dance. All she could say was that it was only broken since December 5, 2015, and that wasn't actually three months. I said, "Well, do you think that not having a freezer for TWO months is acceptable?". She said she thought that would be acceptable.

Yeah. Just like that. Two Months. No Freezer. No tasty Ice Cream, or frozen Vodka happiness drinks. Maybe two months is ok if you live in the middle of Alaska - or Minnesota, where you can dig a big hole in the permafrost, and put your Ice Cream, and frozen Vodka happiness drinks on a nice shelf you make down there. But not here in the Philly area. Considering Best Buy? Unfixable Appliances with 60 month warranties? In the words of a former First Lady: "Just Say No."

The next day, Saturday, they came to run the water line to the fridge; a service we had paid over $100 to have done. That was when we discovered that the water line hookup had not been delivered. So we had to pay them for a part they had with them. So I had to call customer service again, to be reimbursed for a part that I had paid for twice. The door was scheduled to be delivered the next Saturday, Feb 13th between 1 pm and 3 pm.

The time for the delivery came and went. We waited until about 3:45 pm because it had snowed the night before, so we figured they may be running behind because the roads weren't clear. Finally, I called customer support again, got a hold of someone who said she needed to contact the warehouse and placed me on hold for 25 minutes without ever coming back. I hung up and called back.

I was told that the driver had been in an accident and they had called me at 9 am to let me know. I did have a missed call from an unknown number but I was sleeping at the time and they did not leave a message or attempt to call back at a later time. We had to reschedule the delivery for two weeks later because they could not let me know ahead of time when the delivery would come and we had plans that weekend. I wasn't going to take another day off of work. I also asked him to double check whether or not I was supposed to be receiving a door or a whole new refrigerator. I was suspicious that they had gotten it wrong because of the email confirmation I received. Sure enough, he said that I was to be getting a new fridge, not just a door.

It is now Sunday, Feb 21st and I came home last night to a leaking ceiling. Right where they installed the water line for the fridge. Perfect. I tried to call last night, got a customer service rep who transferred me to a different department that was closed. Tried to call again and was told I'd have to call back in the morning. So I had my husband call because I honestly couldn't take one more of these calls, where I have to be transferred 2 or 3 times, placed on hold for way too long and then told that there's nothing they can do right now. Which is exactly what has been happening today. From this point, my husband will explain what he went through.

The first representative was pleasant, and took note of everything I described. She advised me to have a plumber come to the house to stop the leak, and that we would be reimbursed for the cost of repair. I wanted to verify this was the case, so I asked to talk to a supervisor, and she put me on hold to find one. After about five or so minutes, she came back on the line and told me there was not one available. She told me she would take our information, compile the ever-growing list of our calls into customer support, and give them to her supervisor. She also told me her supervisor would call me back within two hours. She then forwarded me to the claims department, where I made an initial claim on the damages.

After three hours, there was still no supervisor call, so I rang back into the support line. This time, I immediately stated that I wanted to speak to a supervisor, this was not my first call, and that I didn't want to go into every minute detail regarding the situation. The agent on the line was much more confrontational, and insisted on gathering every detail, again. After another 20 minute conversation, I again asked for a supervisor, manager, or anyone who has any authority whatsoever. He still refused. At this point I was frustrated beyond belief. He put me on hold for five or so minutes and returned to tell me there was no one available.

Apparently, there are no daytime supervisors in this call center. He proceeded to tell me there was nothing his department could do and even his supervisor would not be able to do anything. He also stated that they would reimburse us for paying a plumber to repair the damage. He was very hesitant to let me talk to a supervisor.

At this juncture, I began to lose my patience. I formally requested that the prior calls were pulled, and I wanted transcripts mailed to me. I need to ensure that I am reimbursed for the repairs. I requested the notation on our account mailed to us as well. The agent kept trying to explain the scope of what he could do, which was transfer me to the claims department, with whom I've already spoken to. After a 40 minute conversation, we resolved firmly that a supervisor will call me in one hour. It is now approximately 6 hours later. Still no call.

This is the wife again. This entire experience has been the single most frustrating customer service incident in my life. I am, quite frankly, astonished at how incompetent the call center employees seem to be. In addition to all of this, I have asked pretty much every time I've called to have them verify my phone number. They had an old number, which I discovered right before the first delivery. I was supposed to receive a call about the time frame of the delivery and never did. When I tried to find out by using the automated service, there was no order under my current phone number.

So I talked to a person who changed it. It was still unchanged on the invoice when they came the next day. And we still had to have them look it up under my old number when we called today. If you can't even update a phone number and have it changed across the entire system, what are you doing in customer service? That seems like an extremely basic request.

I've been a card holder with Best Buy for probably a decade or so. I've purchased computers, cameras, car stereos, video game systems, etc. Expensive things. I've spent a lot of money at this store over the years. That stops here. It would take a lot to get me to ever shop at Best Buy again. I would expect AT LEAST for them to reimburse the installation fee since they installed it incorrectly, in addition to the bill I'm going to have to pay to a plumber who actually knows what they're doing. If they have any concern for their customers, I'd expect them to do way more than just that. We've spent probably upwards of 8 hours on the phone, missed work, wasted an entire afternoon waiting for a delivery, etc.

We still have not gotten an adequate response from customer service. This has been a massive institutional failure on their part. It's not even over yet. I fully expect additional problems to crop up. I'll update when the plumber comes on what exactly the installation crew did wrong. It's really unbelievable how bad this experience has been.

Gee I wonder how they are able to deliver a Viking fridge if they can't haul away a Frigidaire without such problems. Perhaps if I bought the Viking I would get 3rd rate service? Maybe not? I'm so disgusted. I'm getting ready to cancel and send back my measly 889.00 purchase. Of course paperwork states order complete with big green check mark!

To what he said "You have three options: One, buying a new iPhone! Two, getting a prepaid phone and buy a new SIM card! And three, get the prorated money back" from the insurance I purchased. I call the Geek Squad corporate number (612) 291-1000 and spoke to Kelly and her response was the same. "Sorry there is nothing I can do, but I can call the store so they can give you a phone charger or a phone case." Wow I said, "you're offering me those articles for a phone that I don't have!!! I will never buy anything at Best Buy again.

When you go on DirecTV's website, it says the RVU connection must be connected to the internet directly via ethernet cable. So I told the salesman this, and he looked something up, and assured me that the RVU connection is wireless on the new tv we were buying. IT IS NOT. According to DirecTV, RVU MUST be connected directly from the modem/router to the tv via ethernet cable.

So if you are planning to watch 4k programming on your new Samsung 4k tv, make sure it is in proximity to your modem/router or you WILL NOT be receiving 4k programming. Also, THERE IS NO WAY TO VIEW 4K SELECTIONS until you are connected to the internet. So you may go to all the trouble to connect your new 4k tv to the internet and find out that there is NOTHING AVAILABLE!! BEWARE and remember, you need to contact Samsung and DirecTV, not Best Buy.

So while being disappointed I got online again to reorder the same exact TV so I could pick it up in store. Tried Greenwood store first to which it said it could not deliver to so I tried the E. Washington St. store which also indicated it could not be delivered to also so I went through the entire list of stores in Indiana. Also tried Ohio and Illinois and oddly enough that TV apparently doesn't get delivered to any of their stores in my tri-state area. Why is it being advertised in my area for if I cannot purchase it?

I called back the 800 number and was told by a lady I feel sorry for that this is a very regular problem and complaint from customers and there was nothing she could do for me except to say she was sorry as if it was somehow her fault. I will never buy from or even attempt to buy from Best Buy again! By the way hhgregg has the same TV coming in in 2 weeks and does price match so in 2 weeks I will have my TV from them for the same price. Thank you hhgregg and shame on you Best Buy!

My warranty says if the repair takes longer than 60 days to complete American Bankers will cover the cost of replacing it with a new or refurbished product. Since the Tech came to my house to assess the spring, they have designated my home as the authorized service location. Therefore, they have 17 more days to fix the problem or replace my fridge.

Even if Best Buy outsources their delivery service, they are responsible in the end for customer satisfaction. They virtually did nothing to help and apparently don't care. I returned their refrigerator and bought the same one for much less at Abt where the customer service is amazing. I will never buy a large appliance from Best Buy again. Everyone should know about the delivery companies they use. The company that delivered my appliance should not be allowed in anyone's home. Best Buy should have their customer's back but that's not the case.

After two weeks, I call Best Buy corporate office and after three months of going back and forth with them, I get "send them to us and we'll give you a Best Buy gift card". Really?! A Best Buy Gift card and I have to pay to ship this pieces of junk BACK to you! Why would I want a gift card?! So I can buy more pieces of junks from some backwards third party company! I expected more from Best Buy. Guess I'll just be one of many disappointed customers! Buyer beware!

When I called back the people who were supposed to be helpful were quite the opposite. They did nothing to help and just kept telling me that there was nothing that they could do and that the person that I talked to in the first place was misinformed and shouldn't have told me that they could do that. The thing that frustrates me is that I was told that in the first place and that the coupon could not be reissued. The fact that I reordered with Best Buy at full price and did not get the discount that I was promised is very annoying.

From now on I would rather take my business elsewhere, basically anywhere else. I would rather pay full price at an honest company than with a large dishonest/unhelpful corporation which is unwilling to help in any way. I have done my electronics shopping with Best Buy for quite awhile but I will no longer be doing that. I also have no problem telling everyone I know about this situation and telling them to take their business elsewhere. I also don't have a problem posting my opinion on discussion boards and blogs all over the Internet. Thanks for nothing Best Buy.

A tech friend of mine suggested an MSI, which needed to be ordered through Best Buy - not in stock. A "red flag" popped up that said I had done so many returns that I may not be able to return again. I asked the clerk if something were defective on this MSI, would I be able to return it. She said "yes, just let the cashier know what has gone on with the other computers as most of them already know." This MSI doesn't get that error, BUT it has a bad battery - it won't work if it is unplugged. Their Geek Squad checked it over and said "we will order another for you," which requires me to "return" this one. I was unable to return - the denial popped up. Best Buy staff are unable to override it. They told me to call the third party number on the receipt, company called TRE, who monitors return activity.

I called and got a person who has a foreign accent, as well as all the others I hear in the background. I can barely hear him in the store because of the music in there... The gist I got was I needed to submit a "dispute" which takes up to 30 days, taking me over the time limit to return this defective unit to Best Buy when they determine I am not some thief trying to steal from them - in fact, I spent $1,200 - which is $400 more than the initial purchase!!!

After many calls to the robotic company TRE and the close-mouthed staff at Best Buy, I apparently have no leg to stand on as I didn't get in writing from the cashier that I would be able to return after getting the warning. I am being treated as a criminal and after 2 months of these defective computers, being on the phone hours and hours with Intel, HP, Geek Squad, in the store with Geek Squad, and driving 30 miles each way back and forth to their store. I called their Corporate office and they said their hands are tied - it is all in the hands of this ridiculous 3rd party, TRE.

I demanded to speak to a superior there which they said would take 24-48 hours - God forbid you have a job, doctor's appointment, or something elsewhere you miss the call as I did. I called back and am awaiting another 24-48 hour call. BUYER BEWARE - IF YOU HAVE A DEFECTIVE ITEM FROM THEM, DO NOT CONTINUE TO RETURN IT if you insist on Best Buy. Go elsewhere!!! I will never spend another penny in that store, ever. My only option now is to send in my computer to the manufacturer and hope and pray it is only the battery that is the problem and they replace it under the manufacturer's warranty, and I am "out" a computer for awhile - this is a 2-week old computer!

This is off my topic, but Windows 10 stinks! I do not know what the issue is with the first 4 computers, but it's well documented in complaints all over the internet and in Best Buy's customer reviews. The drivers between Windows 10 and whatever the brand computer company are not compatible or something! In addition to this MSI after doing the new Windows updates, not recognizing the brand new Logitech wireless mouse and keyboard. What a joke. Windows 7 should be available as well as Windows 10 when purchasing a new computer until Windows 10 is without bugs and compatible!

They had the nerve to tell me that I needed to drive to a store and order or buy it... Even after I explained to them endlessly that that was impossible. I told the supervisor I was unsure how they kept customers. They didn't seem concerned and asked if there was anything else I needed today! I couldn't believe she had the nerve to ask me that question. She couldn't help me with what I needed to start with.

I gave up on Best Buy and went to Amazon. Problem Solved! I will not use Best Buy again for any of my needs. :( I have had the same kinds of problems in their stores. Call first and they tell me they have it in stock. Drive 1 1/2 hours to their store and they don't have it! Done with Best Buy. They need the Undercover Boss get involved with their employees before it goes down the tubes!

I get an email confirming my order next morning and see the refrigerator is NOT the one I chose. I called to correct and find out now my delivery won't be until March! I cancelled the entire order. BUT I cannot get my $3258.28 back at the store that day or any day. I have to wait for the Corporate Ofc to mail me a check. It has been 9 days and I don't have my money/check yet. Best Buy is holding my money hostage!!! Absurd! This seems criminal to me!! I want my MONEY BACK NOW!!! They are in Minnesota, I am in Michigan... Seriously, still no check.

So we argue and the tech promises to "talk" to his manager about it and call me. I never hear back or see that guy again, as it is a new tech at the desk when I go and try and find out what is going on with my computer. The new guy says they have decided to cover the hardware problems I am having out of the "goodness of their hearts" and not charge me for it. Now since there are also software problems they decided my software warranty is no good either and they want another 200 dollars to fix that. I decided not to bother. I took my computer and am having someone else fix the software problems.

Convenient how Best Buy decided my extended warranty did not cover the problems. They could charge me 400 dollars for instead if they openly lied to my face about it. Their mistake was I had my warranty with me and I showed them what was covered and they still claimed with a straight face Best Buy would not cover it, because in their words: Best Buy never offered this warranty when Future Shop gave it to you, so we will not honour it." My local Best Buy is run by thieves and liars, and I get the feeling this is not a local problem.

The store manager seemed to have total disregard for me and my situation and told me he could make no exceptions even though I had been sick with the flu and could not make the return earlier. This disappointing experience has changed my attitude towards Best Buy. In the past, I used to get excited about the thought of shopping and getting something new at Best Buy. Now, I never want to go there again, and all over a forty-two dollar item which the store manager would not store credit or refund. It is a shame this store could not be more accommodating to me, a once loyal customer, but now, no longer a Best Buy customer.

I get to the store, look on the shelf, do not see the DVD so I ask a store employee who answered the phone and he led me to a guy at a desk. When I said "I'm the person who called you 30 mins ago about Orange is the New Black Season 3". He says "oh yeah" and starts typing on his computer. He then says "let me ask someone else". I said "aren't you the one who answers the phone" and he said "well yes". Anyway he talks to someone else behind a wall and has another employee come tell me they don't have it that's it's not out on DVDs yet. My problem is small compared to others on here but wtf.

Finally after a long time conversation with customer service at WarrenTech I was told they will assign another service company and will call to schedule within 72 hrs. Since this happened already one time to me, I didn't trust and requested to talk to a manager. Manager picked up the phone and put me on hold for longer time then he said the earliest he can send someone will be 12 days from now. I was so disappointed after lost so much time on the phone from one person to another, one department to another... Also being without dryer for 2 weeks with having kids at home.

I decided to go to Best Buy store that I purchased my Washer and Dryer. I talked to the manager there and explained everything that had happened to me. She tried to help me and after back and forth effort, she found A&E with the earliest appointment within 5 days. I accepted and wait. A&E came at the day of appointment to my house, spent 10 min and told me Whirlpool is a very low quality product and I should have not bought it. One electronics board circuit has been burned out also a control valve. He ordered these two parts and said they come back after the parts arrive, but the first available time for them to return will be 10 days from the time he ordered the parts. I didn't have choice but to accept.

Fortunately, I received a survey email from Best Buy in regards to their service then I filled it out completely with my honest opinion of what had happened to my first repair experience with them after I spent over $2600 purchasing whirlpool washer and dryer. Then few days after, a supervisor from Survey dept called me and wanted to talked to me about my feedback and issues with my repair request. I told him all the story. Then he said he was aware that A&E came to my house and fixed my washer and ordered the parts for my dryer. Then I questioned him, "Did A&E tell you to fix my washer?" He said, "Yes. They changed the water pump on your washing machine." I was shocked and puzzled and thought he is talking about another customer so I asked him again the same question and customer's name!!! But he answered "yes", with telling me that he is talking about my dryer.

Then I realized that A&E false reported WarrenTech. A&E did not even touch my washing machine and he was only be in my house for 10 min and I was with him the whole time. Anyway, my conclusion was A&E was not only making money by going to people's house to fix appliances, but they are making money by false reporting to change parts that never ever touched. It was so sad and disappointing that we as customer have to trust these people to come to our house and doing this in front of our eyes.

Today is Jan 30th, I'm still without dryer after spending over $2600. My purchase receipt and names of the people at WarrenTech and Best Buy whom I have talked to in regards to my repairs, are available upon your request. Just want to bring this to people attention to be sure before they purchase appliances from Pacific Kitchen, Best Buy.

Not many people will spend the dollars for a Mac PC. I did with Best Buy. Just because I was a matter of days late, to fall into their lower level of spenders for the year, they would not even exchange the computer they sold me, and is not working properly after 30 days. If I had spent 3500 dollars with them in a year's time, they would have exchanged it. Not fair and not a good way to do business. I will no longer buy from Best Buy. I encourage others to seek other options before using Best Buy. There are many other options.

At least there is this opportunity to reach some that agree there are better things to do than take a chance and be tormented in a manner such as this and waste hours of your life to buy a $700 IPAD. We need not support behavior like this. Are you trying to avoid tremendous agitation. Think twice before ordering something from a company that may put you through this. What I did not mention are all the others I spoke to... There are many other companies that do not behave this way...

Doesn't a company have some responsibility for defective merchandise? This was a $1000 computer, bought 15 days ago that is not currently working. The email back says, literally, "Take it somewhere to get fixed". The few dollars you save at Best Buy is absolutely not worth the hundreds or thousands you will eventually lose. They sell defective merchandise and then wash their hands of it. I don't think this can even be legal.

Called HP... troubleshooted... still nothing. They said to take it into Best Buy who would sort out the problem. The manager (Emma, at Innes Rd in Orleans Ontario location) told me I'd have to pay $600 to send the malfunctioning hard drive in to get fixed, and to retrieve my personal data that was stored on it. She giggled with her fellow employees (Geek Squad) about how foolish I was not to backup my data. Used immature analogies as to why they're not responsible for lost data. After an hour of being made a mockery of, I finally requested my money back. Along with the hard drive, to hopefully attain possession of 4 years of extremely fond family memories. She told me I'd have to pay $70 to replace the hard drive in the dysfunctional laptop. My 1st experience in Best Buy ever. Definitely my last.

I called the corporate office 612-291-1000 and even worse for a person's title to be customer relation that offers no assistance is sick. I will never step into another Best Buy again. I will only share this sick, fraud experience with all. They took my money for a defective product and ignore the customers request within the time frame. Wow they should not be trust. Shame on Best Buy and the corporate office. That's sick.

I had them put the new washer in the garage and I called Best Buy to see if they would come out and fix the problem since it was their delivery man back in 2009 that didn't install it correctly. They said they would but it would cost me $100 just to look at it. If it was installed correctly in the beginning it would not have broken. I decided to return a new washing machine and never do business with Best Buy again. The delivery guys that told me about the plastic pieces were very honest and tried to help with the problem.

I am so angry at the lousy customer service at Best Buy. I should have gone to APPLE store at the first place, where I have been getting Superb service the last 25+ years. I don't know why Apple has given dealership to such a sloppy and customer unfriendly Best Buy. The receipt I got they printed on a printer that skipped and didn't print legible -- another Best Buy MESS.

So I spoke to Duane the same day of the delivery and wanted to know why there was such an error. He, in turn, mentioned that they (his delivery guys) were supposed to contact me and let me know about their error (never received a call). So Duane told me that the delivery guys were on their way back to the warehouse and that he would get to the bottom of this and call me back (never did). In the meantime, I asked if I could get my refrigerator that next day and, of course, NO because they were booked until Thursday (January 7th) and he couldn't tell me at what time they would show up but that he would call me back.

I get a call on the 6th from Duane saying that they could not deliver the refrigerator until Friday from 11:30 to 1:30 pm (of course bad timing as we are not home at that time). I was livid by this time and CANCELED my order. I decided to go with someone else who are reliable and able to make my delivery at a decent hour. NO LONGER WILL I DEAL WITH BEST BUY! Then they had the nerve to send me an email stating the following: "Adrienne, we canceled your order. We've been actively working on your order. Unfortunately, we've been unable to verify your information, so we have canceled your order." (WHAT THE HECK DOES THAT MEAN?) Will definitely tell others not to deal with Best Buy. Unsatisfied Customer!

So on the 25th month I was surprised to see another Direct Debit come out, and rang up Best Buy to be told I was in a 3 year contract with the OPTION to cancel after 24 months but I had to ring up to do this. Basically the plan is worthless, and the Customer Service from everyone involved is dreadful, to the point I will now try and not use Best Buy ever again. Save your money and hassle and don't purchase.

Clearly, this was the display model or something that was returned by a previous customer. I know this for a fact because the previous day I was told by another associate that there maybe be only a couple left. After charging it, based on the instructions, it appears that it may have some technical and software issues, hence the reason it was probably returned. The feeling I have from this experience is that Best Buy does not care about its customers and the only thing that matters is "the sale". Especially, since I had saved for so long for such a meaningful purchase.