Best Buy Reviews

We took our PC to BB to have a repair and they never called or (e)mailed and when we would call they’d say one thing or another, never that they had sold or destroyed it that is until I sent a complaint to the Better Business Bureau. Now they are only offering $300 for my pretty new $800 computer. They are now saying we abandoned it which is not true. We called numerous times and even went to store only to be given the runaround. Even corporate lied to us and the BBB. They gave us 6 days to accept $300 and we aren't even in town. This is UNACCEPTABLE!

I ordered Samsung washer and dryer. On November 23, I got my confirmation #. I called customer service to check on my order and was told they were experiencing technical problems so my order was canceled and they cannot honor the original sale price. I am very upset because I went to the store several times and no one offered help. I decided to order online.

On a Black Friday "deal" I ordered an iPad air 2 4GB gold, but later received an iPad air 1 16GB silver worth about half of what I paid for. Not a big deal, I can just call and have it fixed. Boy, was I wrong. After a 20 minute wait on hold, I spent the next 10 minutes arguing with the "customer care" rep and trying to convince him that I didn't receive what I ordered. He kept insisting there was no issue. Once I thought I finally got him to understand this, he tried to tell me that it is not a Best Buy issue, but Apple's problem. I told him that I ordered from Best Buy and expected them to ship me what I paid for.

My wife ordered a pair of Klipsch R-28f speakers on November 27, 2014. On November 30, per Best Buy Order Number ** details, each speaker was assigned a tracking number. On December 6, I called Best Buy and asked why only one speaker was delivered. Despite providing all the information that were in the body of Best Buy's message to my wife, and the confirmation from UPS that they do not have the item, Best Buy Customer Service Representative Jacquelyn was not able to track the item. Why did Best Buy mark the item "shipped" and yet cannot provide information of its whereabouts. The operator did not take further action after the call and advised me to wait.

I first made my order on the bestbuy.com website on Nov 29, 2014 using my best buy credit card. There were 3 items (camera, lens + flash) that came with 2 free items (bag + SD card). The total for the order was $4483.77. My Best buy credit card however did not authorize the purchase and denied the purchase (because of security reasons). After I called best buy credit card and verified the purchase, best buy credit card connected me with best buy sales and confirmed and secured the order.

I ordered a TV, Sound Bar and Geek Squad installation. The hardware came. A week later the Geek Squad came. Installed the hardware. Checked the TV and it did not work properly. Will need to get a part and install it. Not too bad so far. Checked TV screen in detail. One or more pixels does not work - implication defective screen. When Geek Squad comes with replacement part I will be sending back the entire TV. Customer experience - terrible due to defective product. But there is more. I have a 10% off coupon. I tried to call Best Buy to use it on this order. I was on hold for over 40 minutes, transferred to 4 different people and never got any help. My wife went to a store and visited customer service. They said they could not help because the coupon was expired. Why was the coupon expired? Because Best Buy's customer service was so bad I could not use the coupon.

12-1-2014 I went on line to order an iPhone 6. I paid for my item. When it was ready they send me an email I can go pick up my item. I went to pick up my item. I explain to the employee I ordered my item online. Showed my information that my item was paid for. Told me to sit down. Someone would be helping me. Another employee started helping me. In the end he asked me how would I be paying. I told him I had already paid. Well they wanted me to pay again for a phone I had already paid so I told him if they charge me again I will be coming back to pick up the first phone I paid for. Well OMG. What a headache. Till now I am still fighting to get the phone. I spoke with the managers, no help. I spoke with corporate, no help. Now I am trying to get regional and district manager name and number and they state they don't know their names or have their number. The store on Harlem and Irving is the worst. I had issues 1 1/2 year ago with them. I should of known better. My story goes on to explain. Keep away from this store.

The only negative I have regarding my transaction with Best Buy has nothing to do with the associate. 2 years ago when I purchased my Zagg smudge screen, the associate put the screen saver on my iPad for no charge. Went in today to purchase a Zagg Invisible Shield for my husband’s iPad Air. We were told there would be a $14.00 charge to provide this service. I am very disappointed that Best Buy is now charging to provide this service. I paid $50.00 for the Invisible Shield and I would like to believe that there would be no charge for the 5 minutes it took the associate to put the screen saver on the iPad Air. I could understand if we had purchased the Screen Saver at some other location and brought it in to have it put on, but the screen saver was purchased at the store.

Customer satisfaction. What is it and where has it gone? Oh that’s right. It went online. As a diehard techie I am finding myself spending money on gadgets more than I should, but where do I shop? I don't mind paying a little more just to receive excellent customer service, lately its Amazon and Google Play that has given me the best service. When I have a question, they listen and answer and some times check up on you after the conversation. That is service! Recently I decided to give my old favorite store another chance (mainly because they were the only ones selling my item). So I happily went into the Best Buy store here in Austin Texas and asked someone for assistance. I already knew what I wanted and knew everything about the device, so I only needed information regarding next shipment and availability. Never did I expect what was coming.

I recently purchased an R-S201 receiver and a pair Yamaha speakers from Best Buy in Lafayette, LA. I asked the salesperson if these speakers would work with this receiver - of course he swore they would! Well guess what - according to Yamaha they WILL NOT! Best Buy - you should know better! Read the damning series of events below. You just lost a customer.

So I wanted to buy a 50 inch tv on sale from the store around 9pm, but there was a problem with my bank card so I had to contact my bank to fix it. By the time I was done they were closed, so I had to come back the following morning which I did and the tv was back at the original price. I called 1800 Best Buy and kept talking to them for 2 hours. They finally found me an open box 55" Samsung tv for the same price, so I paid for it and when I went to the store they told me that they don't have the tv after the lady on the phone confirmed that the tv is ready for the pick up. When I called 1800 Best Buy again to complain they gave me a case number and nobody called me back as they promised.

Geek squad and best buy are the worst ones. We bought TV and they couldn't deliver on time, and still waiting. I don't know why I couldn't received it on agreed date. I took off from my job, but they didn't show up. When we contact BEST BUY they said we will contact GEEK SQUAD, but they didn't answer us that when will we receive our purchased TV. They have good customer service before you buy something, once you buy something, then they will not care about your issue and don't want to help. VERY, VERY BAD CUSTOMER SERVICE. #Bestbuy

On Thanksgiving 2014 I ordered a XBox One limited edition Call of Duty Console "that one special gift for my son" and they shipped me a PS3 Video Game Inversion instead. I called Best Buy and they said they could not replace it because they were all out and I could go to a Best Buy dealer to return the game and get a refund. Refund, I couldn't believe that was it. I now cannot get the XBox special edition now because everyone was sold out and there are no more being made. I cannot believe such a mistake to be made. The packing slip said XBox One but they put a game with it. Do they not hire people who know how to read and now my son who has been wanting this, will not be under the tree this year! Thanks Best Buy for nothing.

On Dec 1, 2014, I ordered a Sony headphone and a micro SD card at BestBuy.com. It was a Cyber Monday deal and the headphone was on sale at BestBuy.com for $99.99 - Sony Extra Bass OvertheEar Bluetooth Headphones, MODEL: MDRXB950BT, SKU: 8618136. The order was processed and I received confirmation email from BestBuy.com. However, 2 days later on Dec 3rd, I received an email from BestBuy.com to tell me that the item (Sony headphone) was cancelled. My initial reaction was it must be out of stock. If that is the case, it could be normal.

On September 30, 2014 I went to best buy looking for a good deal on a television. I did research online so I knew that Samsung 55 inch television was on sale. I was only going to look around when the sales representative at the Scarborough Town Centre location convinced me to buy the television that same day and put it on a best buy card. The sales rep lied and told me that the credit card had a interest rate of 19.99 percent. When I received the card in the mail after I applied for it I realized the card was really 29.90 percent. I was so upset because I would have never applied for it if I was aware that it. So because I just moved and was planning to paint my walls in the condo I didn't take the television out of the box until November 22, 2014. When I did I realized that the television was damaged. Now when I bought the tv the best buy rep convinced me to get the Geek squad service. Which I paid 209.99 for 4 years extended warranty.

We bought a TV 39 inch in October and plugged it in November and screen was scratched in side screen and Best Buy will not exchange or refund. We are stuck with picture scratched screen. Very angry.

About 2:30 p.m. central time, my husband and I visited the Best Buy in Jackson, TN. We chose to make this visit due to a commercial ad that we saw on television the previous night (Saturday). The items that we were interested in (3 as a matter of fact) was a Samsung Galaxy S5. The ad that we saw on television aired was $0 down and $1.00 price per phone with a new 2-year activation or upgrade.

I purchased a TV from Best Buy on the 23rd of November and received it on the 26th of November. When I opened the box there was no power cord, no remote control, and no instruction manual. I have been trying to reach Best Buy since. I finally got someone on the phone and the only solution she could give me was to return the entire thing. I purchased this tv online and had it delivered because I do not have time. Now Best Buy expects me to pay for a $20 cab ride to come return this tv. They also charge a fee for any missing accessories; mind you it came with none.

Tried to order my cart. System got stuck in store pickup - would not let me go on to checkout. Went to chat. She said to logout and refresh - did not work. Called, got transfer around and after 20 cell mins. was cut off. OMG. All I was trying to do is buy some video games. Last time I order from them - what a joke!

48 in 1080 LED HDTV - In less than two months, my Westinghouse 48 in TV will not turn on. I purchased this TV from Best Buy on 10/4/14. I heard some kind of noise from the TV while I was watching it. The TV turned off and I have not been able to turn it back on. I have read reviews about this but didn't think the TV would go bad just after two months. Best Buy should not have these televisions in their stores. Good thing I have the 2 year protection plan but still this is inconvenient.

Best Buy I know is notorious for this, but I didn't think it would happen to me. Fool me. The classic bait and switch advertise, which I assume is still illegal. My girl friend and I searched long and hard for the perfect tv for us and we found what we wanted. But when we went to purchase it.... not available in my area, DENVER. Not Podunk, South Dakota, Denver! So we tried our next favorite, and then our third.... None available. So on to the chat line. He was an ** that was completely full of song and dance. Then to the phone rep, same bs! So I assume it's Best Buy's common practice to bait and switch everyone into electronics twice as expensive as the ads they put out on internet and TV. I doubt they had any stock of all their "Black Friday door busters". Just get you in the door and... I'm going to Walmart, at least the morons there don't blow smoke up my **. They either have it or they don't.

We purchased a 55" Panasonic Smart TV on Thursday and didn't get home with it until Saturday. When we took it out of the box, the screen cracked and we were shocked. We called the store and they said they weren't sure they could do anything about it but to just bring it in to see if there was something they could do. We contemplated just throwing it away after seeing all the bad reviews on here. Then, we just decided to see what would happen and took it in. We got to customer service and the guy there had already heard that we might be coming in. The next thing we know, he has a new replacement for us to take home and everything worked out perfectly. Best customer service experience ever.

I have been purchasing through Bestbuy.com (online) ever since online shopping existed. Most of my online purchases had been small items (DVDs, small appliance etc.) until this point, and I had never noticed their online billing procedure of "authorization hold" and "actual charge" to credit/debit cards (double charge). This year, I purchased a laptop computer during their Black Friday sale from their website, and I immediately noticed my debit card was charged twice ($1500 x 2 times = total of $3000). At this point, I already had picked up my laptop at my local Best Buy store and the purchase has been completed.

On Black Friday there was a DSLR camera price listed for $599.99 in store. When I asked the sales rep and his manager they both checked and said they have it in stock and started billing the product. They suddenly realized something and went to the General Manager of the store and few minutes later GM came to us and told that it is not in stock. His body language and tone was not professional at all and started talking to us as if he is so much frustrated. He said, "Go online and order yourself. Online price was different." So I told him that "you match the price that you have in store or ask store to order and I will wait for few days while the new stock will come in." He denied and started behaving rudely.

I don't normally write reviews but I want people to know what I probably been experiencing for the last 4 weeks. I bought an LG range 5 years ago along with its 5 year extended warranty. I come home to this stove with the burners on high and they wouldn't shut off. Someone had to be looking over us that day because we didn't leave anything on our range to catch fire where normally we do. After mentally calming myself down thinking of what could have happened, I contacted Future Shop where I have bought it and explained my story and they said my warranty ran out a few months prior and there was nothing they could do and that was completely understandable; however, I just wanted an answer to if this has happened to anyone else and they said I was the first case. I called the manufacturer of my range after this conversation and they informed me that the stove has had a recall on it and that the part was no longer available.

Totally useless customer service. I've had a BB credit card since forever, and they make it seem like it's something I should be punished for. Account online only shows last 4 digits of the account... Haven't had an actual plastic card for a while, so I went to request one. They want the security code on the back of the card, to change my address, so they can send me a card. So I guess I'll never be getting an actual card again. Calling their customer service sends you straight to a script-reading rep from India. I can't imagine this company lasting much longer. Their competitors wipe the floor with them.

Two weeks ago, I went to Best Buy in Norwalk, CT to buy some computers I needed for a small business. They did not have the computers in stock so the employee placed an order online for me. I received an Email from Best Buy to come and pick up the computers that I paid for. However when I got to the store I came to a really rude employee Mike. He started yelling at me and waving his arms threateningly. Before me he was also yelling at other people in the store. I understand everybody may have some problems at home, but coming to work you have to leave them behind and you cannot be rude to the customers. I approached him and explained that I have to pick up my online order. He started yelling at me and acting belligerently, and refused to give me my order.

Received an email about a Crock-Pot 4-Quart Slow Cooker for $19.99 today only from Best Buy. My wife was at the Westfield, IN 30 minutes after they opened. No one knew anything about the deal of the day. My wife showed them the email and they looked it up SKU (9999238000050005). The store did not have any in stock and had not sold any for weeks. My wife asked for a rain check or a similar product for the same price, Best Buy would not. I clicked on the product to purchase via online and was out of stock. This is the first time we have taken advantage of these deal but for this incident. Best Buy had no intention of selling this deal and was a "crock" from the beginning. Going with Amazon! The image is the original email.

I came over to Best Buy on my latest mobile phone purchase because they had the best return/phone coverage program. Best Buy made me choose between two insurance plans one that covered just phone damage plus a deductible at roughly $9 a month or one with ANY manufacturer's defects for $11 a month. Of course I deleted my Sprint insurance because it was ridiculous to pay for two separate insurance programs. A year ago (maybe longer) best buy stopped the free screen replacement and raised their prices, including the deductible price to $150. Being able to go into any Best Buy and have the Geek Squad look at my phone, "professional technicians" who could prevent me from wasting $150 on a cracked phone or something was an easy sell.

Bought a new Apple laptop. 5 months later it went dead. The kid working on it said he didn't know what was wrong and I would have to take it back to Apple. They couldn't repair it??? The sign over that department clearly states they repair Apple computers???? What a joke! I got burned. Just want to warn everyone else don't buy anything from Best Buy! They are also rude!!!

On November 22, 2014 I purchased online a Blu Ray player and paid extra to have it delivered by November 26. After completing the ordered I was informed that the product was backordered. Nowhere on the web site or while placing the order did it say they were out of stock. After placing the order I receive my confirmation email informing me that it was out of stock and would not be shipped until December 17th. This was unacceptable so I followed the instruction of how to cancel. First I tried online to cancel but that would not work. Then I called customer service right away only to be informed that it was too early to cancel the order and to call back in three hours. I called early after only two hours and was informed that it was too late to cancel the order. I asked to talk to a supervisor explained my steps taken and she also informed me it was impossible to cancel the order. HOW COULD IT BE IMPOSSIBLE TO CANCEL A BACKORDERED PRODUCT? They have lost another customer.

Purchased a Dynex 26" DX L26-10A TV from Best Buy 4 years ago. Now TV has gone out. Best Buy stated I should had purchased a warranty for 49.99. Why should I? They're selling bad products and want no responsibility. I would never buy a piece of crap TV by Dynex - nothing with the name brand Dynex. Here it is close to X'mas and no TV. Terrible.

The service guys here thoroughly botched the install of my remote start on my brand new car, and totally gave me the runaround when it came to repairs and reimbursement.

My husband and I are having a baby, mind you while this is still in the process of being handled I'm currently 9 months and a week pregnant. We bought a washer and dryer for the purpose of being able to clean more clothes considering our old one was small. We set up installation for the products to be stacked and hooked up, we purchased a vent as well if we decided to have the dryer vent from the other side. These ** hooked up our dyer with the old vent and said it was actually better and to return the old one and hooked up all our water lines and everything necessary for our washer machine and stated everything was ready for proper use all we needed to do was get an outlet. Awesome right? So in my nesting phase I've been cleaning like a nut and decided to clean all the baby blankets and clothes....didn't get that far... I turned it on walked upstairs for maybe 20 mins and came downstairs to a ** lake throughout my laundry room, bathroom, and closet! They NEVER PUT THE DRAINAGE INTO THE PIPE IN THE WALL! THESE ** HATS LEFT IT BEHIND THE WASHER TO JUST DISCHARGE WATER!!!

Caught the sale for stoves this weekend. Bought a great stove, good deal. Delivery is free and they will haul away the old for free. Delivery happens on time, driver comes to unhook stove and says the slight rusting on the connectors does not allow him to disconnect it. He will have to leave old stove connected and can leave new stove with me or take it back. Installers they are supposed to be, but he says he's not allowed to touch gas line as it might be dangerous. Says he can come back later to pick up old stove another time (sure).

Despite what your eyes tell you and if you get in store service, what the sales staff tell you, Best Buy is just a warehouse. When you walk out with a product you bought from Best Buy you are on your own. I bought an appliance at Best Buy that needed service. Naturally we called Best Buy. Their repair staff, and I use that term loosely, literally made 6 trips to my house and all that time no use of the appliance. Finally their 800# told us they would send someone out who would help us contact the manufacturer and work out an exchange. Best Buy didn't show up for that appointment, nor did they call to reschedule or explain. They couldn't fix the unit and left us out to dry. In fact, out right lied and apparently think nothing of that type of behavior, even at the top management.

My daughter has a Samsung 4. She has had it almost a year. It was bought at BB last yr. The screen went black. I was talked into buying an insurance plan through BB that covered repairs, lost/stolen, etc. told their insurance was better than ATT. But, went in and was told that they do not fix in the store anymore and would have to pay $150 deductible and ship it off. My mom who was with said nope, not paying $150 and paying shipping for you to send back a refurbished phone. So, took it somewhere else and they are fixing the screen for cheaper. Had a back-up go phone and went into store to add minutes to it until phone gets fixed. Was told at ATT that they would have probably given a Samsung 5 if we had them. They all lie to your face. Tell you one thing and then do something else. I don't have a smartphone and after reading all the problems people have with them when they mess up, probably won't, or if I do have to have a smartphone, think I will go with a go phone. We have one as a back-up and it seems to work fine.

We purchased cell phone insurance for our families, 6 cell phones from Best Buy. Salesperson said - you get an immediate swap at the store, you get 1 free battery replacement. My son and daughter had their phones and battery replaced under this plan so I know it was valid. 2 weeks ago an accident required an almost new LG G3 to need replacing. When we went to BB we were told 2-3 weeks ago the plan changed. We now have to wait 5-7 business days for advanced replacement, pay $150 deductible, and $268 advanced replacement refundable fee. I argued with every powerless person at the store. They could not help me, because corporate took all control for overrides out of their hands. Fraud! You can not change the terms of a contract without notice. So we paid and waited. Today the new (refurbished) phone arrives only to not charge. Calling the Geek Squad resulted in being informed that another $150 deductible would be required for a new battery. I will NEVER purchase anything from BB again. I am in the Audio Visual business. I purchase about $75,000 a year in TV. Not from BB ever again. Under new management - I don't care. This company deserves to go out of business. Bait and switch.

Been shopping at best buy for years and must say it's just no wonder how they are still in business. Bought the kids iPhones last August and were harassed into buying the warranty and so we did. We went back best buy and turns out it was the worst buy and surely our last buy at best buy. No help and left with the same piece of junk. Never again! Best Buy buyers, BEWARE of the geek squad SCAM!!!!!

I purchased a Samsung refrigerator that I have been trying to get repaired since Sept. After several service calls from Geek Squad, missed parts deliveries, several phone calls to Best Buy store, Geek Squad and Samsung (over two hours of time spent so far) the only answer I get is "we'll schedule another tech call." This is not acceptable. After all this time, it is still loud and is not repaired. I've asked for a replacement and was told that each dept at each company I've spoken to does not have the authority to replace. I will be going directly to the store manager if I don't get satisfaction in regards to my complaint within 48 hours.

Purchased something, went to do warranty repair. They wouldn't touch it. Consumer law says they have to facilitate for 1st year warranty repairs. They wouldn't because they wouldn't make money off of it. They'll sell it but won't help.

Latest visit and the last. My 96 year old father wanted a new cell phone. Jitterbug seemed like the perfect one, so off to Best Buy in Mobile to purchase one. Young sales person found us what we were after. Then the dept manager got into the transaction as we wanted to touch and feel the phone. Phone was in box. The dept manager Sara? said we could not take out of box and turned around and left. The new and young sales guy did not know what to do. So as you know what I did - Left and will never return.

If I could give zero stars, I would. We ordered a washer/dryer from Best Buy, and went with them because the price was very good and they could do the fastest delivery. My credit card was charged and I received an email confirming the delivery date. The house where it was being delivered is 90 mins from our home and as we had no exact time it meant we had to wait out there all day. Because the dryer was gas, we had also scheduled a plumber and expedited the parts needed for the washer. We called and they said delivery would be between 12 and 2 pm. Then we got a call at 2:30 pm asking us to reschedule delivery. Turns out the item wasn't in stock. This wasted so much time and money on our part, paying for expediting parts and plumber call out fee as well as the loss of a whole work day. I will never order from Best Buy again.

2 years ago I purchased a phone from best buy. The guy "Caesar" talked me into the protection plan instead of going with my carrier insurance. He stated that it was much better than the carrier plan, so after 2 years of paying and not ever having a claim my phone breaks and now I'm told my plan has expired!!! Funny Caesar never told me this was an expiration plan!! So now I've paid for 2 years on a plan and now I need it they won't honor it... Best Buy will never get my business again.

I have been a loyal customer to Best Buy and never had any issues in past. I was very disappointed and felt discriminated by the store manager. On 11/12/2014 around 6:30 I walked in to: 609 Potomac Station Drive Leesburg, VA 20176 to get my phone replaced as it was not working. I worked with Geek Squad gentleman and spend over 45 minutes. He was polite but unaware of the process of replacing the phone. Later we called Geek Squad and waited another 47 minutes on the phone and no help. Geek squad asked me to call Verizon and was put on hold and been waiting. After waiting another 30 minutes I requested to speak to a manager **.

On 10/8/14, we went into Best Buy in Portland Oregon, Jantzen Beach Store and bought a brand new computer. Got it out of the box and set it up, turned it on, and got it set up. Then before we could do anything, a message popped up and said it had viruses on it. The next day, we took it back to the store and wanted to return it and told them what was going on. But they said because there was viruses on it, they would not return it. And it had a 15-day return policy. The people there were very rude. Do not buy from these people. You will be very sorry if you do.

Had an accident with my iPad still under best buy's protection plan. Was told that I would not receive a new one but a refurbished one, their policy has changed. Why should that affect me? I am a germaphobic & will not even touch that crap!!!!

I purchased a protection plan for my iPhone 4S from Best Buy a little over a year ago. I had an issue with my phone and it was replaced with a reconditioned phone. Several recondition phones later I called corporate, I was told my plan will be honored and only a manager can "junk out" the phone for me to receive a new one. The store manager denied it. The recondition phone I received after this did not work at all, I was without a phone for more than a week. The next phone that was sent also did not work, it was for the wrong carrier. The next recondition phone has a battery issue and overheats.

These people (Geek Squad) had been taking care of me and my issues for about 10 years... This is my 3rd iPhone from BB and have had BLACK TIE protection on all 3. I had no issues prior to Tues, when I broke my iPhone 5s. I took it to BB expecting them to send it off and come get a fixed or replaced phone in about one week. WRONG!!!!!! I was told that not only do they get my money every month, but I had to pay an ADDITIONAL $150 DEDUCTIBLE. So, 12 months at $10 each ($120) PLUS $150... I could buy a NEW iPhone 5s for that much money, and not have to wait 2 WEEKS!!! I am upset, not because of the money, but because they chose not to mention the DEDUCTIBLE when I got the new iPhone. I will most likely not be buying anything else from BB, and certainly canceling my monthly protection plan. Folks be AWARE!!!

I went to buy iPad at Best Buy Fargo store. I spent almost 1 hour to buy the product. Comes out is not the right product. Went back to exchange, Customer service person name mike said, There is one here to help you. Everyone at store extremely busy. Take your refund and that's best we can do at this time." My wife told him this is very rude. He told her he tries to help but he didn't sale this Ipad so don't blame me for this. We came back, we felt very much insulted at the store. I will never go to buy anything from that store.

Last Thursday (Oct. 30th) the screen on my Samsung Galaxy S5 turned black and would not turn back on. Everything on the phone worked perfectly fine besides the screen. I took my phone up to Best Buy that day and I was given a paper and was told that Best Buy no longer fixes phones through the store and to log onto the Geek Squad website so I could send it off. I thought it would be an easy fix. That night I got online to send the phone off and the Geek Squad website told me to check my email for a verification code. Instead of a code I was sent an email that told me "I was too cool for this phone" and to contact a number they posted. I contacted that number and the operator told me that I was NOT added under the insurance that I had most definitely got when I had bought the phone not even a full 3 months ago.

CAUTION: Under no circumstances attempt to purchase Apple products on Bestbuy.com and DO NOT use Best Buy gift cards to complete the transaction. Your Gift Cards will be debited and order will not go thru. As per Best Buy Gift Card Rep, this is a "known issue" (mind it, customers are not aware), this is ongoing for longest time and apparently Best Buy has done nothing to fix it. I tried to purchase Apple iPad Air 2. My GCs were debited and order never went thru. Called the Toll free # and was advised to wait for 24 hours and the GCs will be credited. 24+ hours later my GCs have 0 value and I can't buy the iPad.

Bought a laptop, paid cash on October 11, 2014 and the screen went black 3 days later. Best Buy doesn't back what they sell! All they want is your money and then they don't care. Awful company. This purchase was my first experience with best buy and it will be the last.

We purchased a LG fridge three years ago. Been having problems with the door chime keep coming on. Was told to clean the seal. Next wax the seals. Same thing they made an appointment to have some one here on Wednesday 11-5-2014. Shop called, said ok, between 11:00am and 1:00pm got a call on Monday from the repair people saying they can't make it till next Monday. Checked the company out on the web, very bad yelp reports. They also have major problems with their state license and numerous consumer complaints. They were canceled by Best Buy because I told BB I don't want them. Still waiting for BB to get back to me with another appoint we a better repair company.

I went to return a collectors edition of the PlayStation 3 video game "Destiny" in the same condition I had bought it in at the Northridge, CA. store #1180 and was treated like a crook! Even though I am a My Best Buy Elite Plus member, which apparently means nothing to the store manager! The game comes in a big cardboard paper box with a lid that is only secured by a paper sleeve with a clear round sticker on the bottom. I had pre-ordered an extra copy for a friend at another Best Buy location (Sherman Oak's, CA.) as to they were only available via pre-order. When I picked up the extra copy at the Sherman Oaks, CA. Best Buy, the corner of the box's lid was torn and there was ONLY ONE clear seal sticker on the bottom attached to the sleeve cover. I asked the associate about this but, they said that a lot of them came this way and since it's is the last one they have, there is nothing they can do about it. I asked if they could discount it but they said the manager had already told other customers there would be no discount!

I wanted to pay off my new laptop quickly so I've been paying ahead. During a short period that I couldn't pay exactly on time because of waiting for financial aid (university student), I acquired a $25 late fee. Shortly afterwards I sent $400 to pay the late fee and (thinking) I would pay a large chunk of the laptop balance. But instead, rather it’s the bank or BB, or both, they would not take the $25 late fee out of the $400 making me pay an additional $25. Yet on the billing statement outline of where my $400 went it clearly shows that they (whether the bank BB deals with or BB itself) took $25 out of the $400 for the late payment. Nevertheless, I paid the $25 late fee over the phone which my newest billing statement shows. So, with the $500 that I have paid into the balance plus the $25 late fee, out of a $1000 initial balance, I'm still stuck with $525.

I was looking to buy a tv from Best Buy that was open box. After numerous calls and being told by workers at Best Buy when asking to speak with a manager I was told they are closing in 30 minutes and to call back the next day! A few days later my fiance and I went into the store and was told the tv was not for sale, that they never had one, that online was wrong. So we ended up buying one brand new. We did not have a truck so we had it delivered. They delivered it a few days later. We unboxed it, set it up and went out of town for a couple days. When we got back we were finally able to use it only to find the screen had white pixels on the bottom left. I immediately called and told them which was on a Thursday. I was told they could not bring one till next Wednesday, which I agreed to. I was also asked to please rebox the 70" tv.

Future Shop warranty aka Geeksquad are crooks. I have a cell phone warranty that they will not honor. That is not the worst part. My phone contract is up and I no longer have the phone yet I'm still required from them to pay $15 a month for the next year. I have requested to stop this payment immediately but to no prevail. So please don't buy this warranty. If I can get this out to as many people as possible my $180 for the next year will be worth it.

Best buy #369 sold me a $50 gift card to pre-order a 64gb iPhone 6 plus from at&t. When my receipt printed out I noticed that the pre-order was for an iPhone 6, not the plus. The sales associate Alex got his manager Maria who said she can't refund a gift card even though they admitted it was their fault and the best she can do is call me as soon as a 6 plus comes in. I wait 2 weeks and no call so I go in and see that she doesn't even have my phone number. I give her my number and go on my way.

I order a Mac Book from Cowboom, also know as an extension of Best Buy. They are a reseller of refurbished goods. I ordered my product on the second of October 2014, it came seven days later. Except I never received the package. It was left on my porch, in front of a main street at 10:06 am eastern. No knock, no ticket saying they would come back, nothing. I contact Cowboom and I contact UPS. They both blame each other. Cowboom took 28 days to issue a response. They gave me the first day I replied to them that the item was delivered and that it should be there. Well it's not there due to the irresponsibility of one UPS agent. Reported them to Paypal, Paypal told me to contact the authorities and they could offer no other help. I closed my Paypal account, and blacked listed both UPS and Best Buy. They will never receive my money again.

Best buy store located in 3209 E Central Texas Expy, Killeen, TX 76543, phone number: (254) 680-4040 is my most shopping place and many times I enter the store to ask one of the salespeople for help and I find they have no knowledge of what they sale which leads me to go to the internet to study my question and some time I start purchase my items through Amazon and other web pages, which I do not like for the fact I prefer to have service within my reach even if I pay more.

I made a purchase online and prior to hitting submit, it told me the deliver date. After I pressed submit the delivery date changed, so right away I called up to cancel as this was the reason I was placing order. I was told by lady that she had canceled the order. The next day I notice a charge and call them up. I am told it was shipped, so now I have to wait for item, get a return label, ship it back and wait god knows how long for my account to be credited. All because of them screwing up and I am the one having to deal with it. Poor customer service and not an incentive to buy from them.

DO NOT BUY APPLIANCES FROM " Best Buy". I am a business owner and have never encountered a business that operated with such disregard to the customer as "Best Buy". I ordered a Kitchen package that cost above $2,500 with a confirmed delivery date of 10/28/14 (the delivery date confirmation was the reason why I went with "best buy"). After 'best buy" charged my credit card they sent me an e-mail stating they cannot deliver on the 28th and to call to reschedule. Wife called "best buy" stated they did not have 50% of our order in stock. We asked when will it be delivered and they told us they had no idea and to call the warehouse the next day.

Worst customer service, been a long time consumer of Best Buy, had a small issue with their iPhone insurance plan and they did not correct. It amazes me how a company would not make a 100$ correction, or even try to compensate for a customer that spends thousands at their stores. Don't buy from them, take your business elsewhere.

I sent my son to best buy to purchase a $229.99 laptop using my husband's credit card. I had talked with them previously three times earlier at best buy concerning this laptop. I was going to use my credit card and prepay it but they said it would take 15 minutes to 4 hours to determine if it was fraud or not. So I asked my son to purchase it with my husband's card which we use for the business. We have a sole proprietorship and use that particular card for business expenses. The man checking him out was rude and tried to confiscate the card saying it was fraud. My son called me and I explained the situation, who I was, what I was trying to accomplish. I had my son ask for a manager. They called but a manager wouldn't come up. My son was late for work and needed to speak to a manager. My son showed his driver's license which has the same last name.

My biggest mistake, I ordered something through future shop online. Another mistake, keep calling future shop regularly like a loser since last 4 days even after getting same answer that somebody will contact me in 24 hours. God knows when those 24 hours gonna come? I got a call from my credit card Co. next day after I placed my order saying that somebody approached from future shop as my address is not matching with billing details.

Recently pre-ordered a phone through best buy. I was given a time of delivery on 10/23/2014. The representative informed me that I would receive an email as to when my phone would be available for pick up. Needless to say I didn't receive an email. I called best buy on the 25th as I was number 3 on the pre-order list. The customer service rep stated they didn't know when the phone would be available and stated I just needed to wait until I received my phone. I hate to be treated unfairly and never again will I shop at best buy.

Not posted anywhere is that if you make a purchase with a best buy gift card, YOU DO NOT GET ANY MEMBER POINTS. The trick is if you buy let's say a video game for the Xbox. But when you take it back unopened bought online, to get it exchanged for the PlayStation version, here is where the game starts. The store puts the refund on a Best Buy gift card. Guess what? They take the points away, they already gave you for the original purchase and because they put your refund on a gift card. Like I said at the start, they don't give any points or any bonus rewards for the purchase with the gift card they just gave you.

Had the worst experience at this store today, my son bought a cell phone 5 days ago and noticed today that the camera lens looked broken, we bought the protection plan so I called customer service and they said to take it in, we did. As soon as we got there I noticed two people sitting. A female sitting eating on the floor, later found out her name is Sherry, she refused to look at the receipt, repeated over and over that the phone was dropped and we needed to pay $150 deductible even though customer service said that I was and still am less than 14 day return policy. This woman would not listen to anything I had to say, continued to eat saying “I am the manager, your son dropped the phone”, she must of repeated that several times (even though my 21 year old son did not drop the phone, it’s been in a case since the day he bought it) so I said fine, asked her name and walked out.

I made an online purchase of 3 items through Best Buy and used the Best Buy Credit Card. I was billed the first day and then two days later one item was delivered to the store and ready for pick up. I picked it up and Best Buy charged my card again, which apparently is common known practice to everyone except the Best Buy Credit people.

Bought my iPhone 4S over 2 years ago. I did not want the Best Buy insurance, but the sales guy convinced me it was the best...and when the battery inevitably gets shoddy: I could get a brand new phone for free. No brainer, right? Wrong. Of course the day before I was going to do the swap, I cracked the screen. No worries, the battery was done...new phone anyways. Wrong. Apparently, even if the phone is being swapped because the battery sucks they will not cover physical damage. This is extortion. They want me to pay to repair a phone that is going straight into the trash bin. You cannot buy an iPhone 4S anymore, even if you want to. Furious, I left the store and bought a new phone out of pocket.

I purchased a Sony 55" TV from Best Buy in Jersey City (Store 1535), New Jersey last week (10/8/2014). After using it for couple of days its screen start having problem. The screen start having lines in the beginning and later the screen got all whiteout and I hear clicks even if the TV is turn off. The screen looks fine from outside. I took the TV back to Best Buy store for replacement and they refused the exchange and told me that the TV has physical damage and not exchangeable. I was sold a faulty TV and now they do not replace it.

Future Shop says that when you buy their warranty you will have no problem taking your phone back and getting a new one. This is a bunch of lies to get you to buy their warranty. I was told they would phone the police if I raise my voice again. All the salespeople must make money on their warranties because most of them lie to you.

Just had the worst experience at the Best Buy off of Colorado Blvd. and Mexico In Denver Colorado! My Phone screen broke in my pocket and I of course have a protection plan with Best Buy but that did not matter to the geek squad. Really Best Buy, that's how you treat customers. They told me I will have to pay $150.00 to replace my phone. I did not agree and as I was leaving the supervisor at Best Buy told me to ** Off under his breath. I never had this problem before and I have had a phone service plan for years with best buy. What is the protection plan for then!

Went to Best Buy, bought a wash machine on July 6 '13. It lasted 1 year and one and a half months. Went to Best Buy as for the paperwork on it. Nobody can find it. It's funny because I paid in cash and carry to the truck. I also bought a dryer. The only thing I could find was a dryer. I will not buy nothing from best buy or Samsung again and nobody wants to fix it. I should be going to Sears.

We purchased a Samsung washer and a Samsung dryer through the Best Buy web site. The washer is terrific. The dryer is a dog. It takes a while to find this out, as one doesn't do laundry everyday. 31 days later, after trying various settings, and then hearing from a friend who does laundry for a living that this dryer is indeed a lemon, we gave up and called Best Buy. They won't do anything, as they have a 15-day return policy. We spent a lot of money with them - for the last time.

We bought my son his 1st computer (laptop) for Christmas in 2013. Best Buy told us to buy the extended warranty on the laptop because college kids being college kids, if anything would spill on the system or if it dropped or if they stepped on it, or even if it got left out in the rain all night, THE COMPUTER WOULD TOTALLY BE COVERED AND REPLACE!!! so my husband decided to buy the extra warranty for an additional $90.00. Lo and behold the computer got wet and dropped, I called BEST BUY and they told me they would not take it back and the warranty didn't cover letting it out in the outside and being dropped! Are we serious?! What does that warranty cover? Would you like to know??? Well it Covers NOTHING!!!!!!! "Sorry ma'am we don't cover that, sorry for Your inconvenience." WHY, WHY do we need extended warranties? they cover nothing. It is the way BEST BUY MAKES MORE MONEY OFF OF THE CONSUMER!

We recently purchased a MacBook pro from best buy in Louisiana. Upon getting home we noticed a small scratch in the lower left hand corner. We didn't think too much of it till 6 days after we had it the left hand corner went blank. We went back to best buy and they told us there was nothing they could do, that we had to call apple. We purchased it with the imperfection already on it but we didn't realize the consequences. A company of this size should stand by their product for at least 30 days. They said that we can't prove that it came like that. Are we supposed to open the box of a product in the store to assure we are not getting a damaged product? We could've lived with a scratch but not a black side of a screen. Horrible customer service from a company worth billions.

I could not believe that a store who sold my grandson a worthless computer would not stand by their product. He had it approximately 3-4 weeks and it went dead. They sent it in to have a new battery put in. Picked up the computer - the screen was cracked. Some young girl blamed it on the way he opened the laptop and said we did it. She said it would cost about $150 to send it in and replace it. When she discovered I wouldn't spend the money for a new computer, she informed me there was nothing wrong with the computer. She was able to get it working. All we needed was to get a cable and he could use the TV. So I bought the recommended cable and went to his home, hooked up the computer to the TV and the message, no signal was all we could get. It was two weeks before I was back in the Waterloo area and could take it back.

We purchased a Samsung gas range from Best Buy (Manchester, CT). The salesperson gave my husband a deal on the floor model, which she told us would be sent to Boston and then to our house. We had a private installer come to convert the stove to LP. He found that several parts, including two flame spreaders, the griddle, and the wok holder, were missing. The stove had food residue, several dents, and poorly applied paint to cover some damage. The sticker on the door indicated that this "open box" item had no damage and did have all the accessories. This was not the floor model, and appeared as if it been installed for several weeks at someone else's house. We spoke at length with a manager at the store. The second Best Buy representative arranged to have the defective stove returned, and a new one delivered and installed. As a result, we paid an additional $259.98, plus the $150 charge from our private installer. We are extremely dissatisfied with the sale.

Where to start... on a Friday my husband and I decided to take a look at Future Shop for gifts, we thought they were convenient since we had purchased from them before with no problems and they accept PayPal. Ended up ordering three items for about 60 bucks. Got order confirmation in our email, everything seemed fine. Come the Monday, our PayPal still pays pending yet we received multiple emails saying our payment didn't go through. Called Future Shop to see if they knew why. They said the issue was with PayPal. I should mention that it took at least three separate phone calls to get anyone to tell us this. We just kept getting "I don't know".

I purchased insurance for all 3 cell phones on the promise by the salesman Henry that there was "no" deductible. That turned out to be a lie! I canceled the insurance on Oct 2 and am still being charged for the insurance on the 1st. They will not refund this. No one will do anything on this. I am fit to be tied. I do not want to have to pay this, but it looks as though I am going to have to in order to keep it from showing on my credit report since it was put on my Best Buy credit card, which was also canceled on the 2nd. I will NEVER shop at Best Buy again! Does anyone have any advice on how to get this resolved? Please help.

I have been a loyal customer to BB for many years. It is the first store I go to for most of my purchases. However, after the treatment I got I will never make another purchase at BB. Last year I purchased a new computer and wifi printer. I installed Webroot through their website. When I had to renew the virus protection this year I chose to renew online. It said 4 days left. I renewed and printed the order summary. They charged my card and it said - You are now protected until 5/18/2015. A few days later, I turn on the PC and I keep getting the message IE failed. Also it couldn't communicate with the printer. It said, "Your subscription has expired!" I called GS and she said the computer has a virus!

I ordered the iPhone 6 for my wife the 2nd day that you could pre-order. My thinking was that since it took so long for me to get my iPhone 5 when I was the first person in line on the first day to pre-order and it still took 3 weeks to get my phone that it would be the same this time. I was eligible for renewal Oct. 5th. So I was quite surprised when the day before they went on sale I received an email stating that my phone was in and I could pick it up the next day.

Best Buy wants to charge me a minimum of $129 to look at/maybe fix my less than 6 month old HP Envy laptop that has corrupted/faulty Microsoft Internet Explorer/Windows 8 installed... I documented a plethora of issues with running this OS and they refuse to repair it... They have been occurring almost the entire time I owned this new device... totally **.

I ordered a washing machine online. They delivered one washing machine and charged my credit card for two washing machines plus delivery charges and delivery charges were supposed to be free. I now have a $550.00 bogus charge on my cc. I have given up making phone calls to "worst buy". They put me on hold and never come back. I have wasted too much of my valuable time trying to resolve this situation. They obviously have no intention of rectifying my situation.

I bought a one thousand & 800 dollars laptop, $275 for insurance FULL COVERAGE. The first week I had to bring in, virus (lots), malware, touch did not work, etc. They lied to me when I bought $275 full coverage my laptop in 5 days after I spent ALL that money & to try to make REAL long story short HORRIBLE, TERRIBLE. RIPPED OFF BEST BUY DID ME!!!!!!!! I have have.

Went to Best Buy last night and spent $525.00 on a refrigerator and iPhone charger. When I gave the cashier my phone number so the sales could be credited to my rewards account, he must have keyed it in wrongly. Another person's name came up. I called 888-237-8289 to verify there was no problem with the name on the account. After verifying my phone number and e-mail address (both current and correct), Robert told me that the account had been closed for inactivity a couple of years ago--a period during which I have made numerous purchases totaling hundreds of dollars.

I purchased a phone from Best Buy in April 2014. I was told by an associate to get the Geek Squad plan because it covers everything with no deductible. Being the same price as my old insurance I gladly switched carriers. My phone cracked a month ago. I called to see what the procedure was to replace my phone. They told me it would be 150 dollars. I called Best Buy and Geek Squad and they both said tough luck and pretty much laughed me off. After reading other comments this is an obvious corporate wide problem. They are thieves plain and simple.

I purchased a dishwasher from best buy online. It was delivered and they left. We opened the top of the box and found a brown stain on the insulation. It reeked of alcohol. Best Buy told us we had to deal with the warehouse ourselves. Devin said he would be here next day and I would get a call later. No call. So I called Best Buy. Devin now says he isn't coming. Best buy told me I have to work around their schedule for them to take it back. Supervisors are rude and ignorant. I offered to return it myself and requested a $100 store credit. They said they would give me a $40 store credit.

I bought a new handset Samsung galaxy S2, with virgin network connection. After 2 months I lost my S2, called Best Buy to ask for alternative, they asked me to pay off for the lost phone which I did. I called Best Buy ten times and even went to the store myself with my fiance but Nobody was helpful. I also asked them what if I buy new handset from Best Buy and will they be able to transfer the protection plan to the new handset. But the guy Ankur from sunridge mall best buy said no, felt annoying and decided to switch off the connection to different service provider, but I didn't really understand till date why were they unable to give alternative when I paid off the phone and they did not even cancel my protection plan, as I am still paying for the protection plan since then. I don't even have their cell phone, that was already lost. Helpless people.

I placed and online order for an ottoman and I was offered free next day delivery to my door. I paid in advance and was excited for the delivery because I am a not very big and can't pick up an item that big from the store myself. The delivery was supposed to be between 5pm to 9pm so I left work early on the Friday to be home in time. I waited around all night, even missing taking my kids to their program so that I wouldn't miss the delivery. At 9pm I called customer service to find out where my delivery was and they said it would be coming from the manufacturer and would likely arrive Tuesday by Canada Post. I explained that I was offered free delivery for NEXT DAY service and both the customer service person and her supervisor (Rebecca) told me that it was an error on the webpage and they get lots of complaints regarding this!

How long does it take BEST BUY to repair something? My ice maker quit (for good) after being on again and off again. Now dead for about 5 weeks. The last report was that I needed a new compressor. Every phone call I have made to BEST BUY Geek Squad has been a different answer. So when does this rodeo stop?

I had purchased an Asus Intel Notebook a few months back from Best Buy. I always purchase the warranty as I do with all of my purchases as to come to find out they cannot locate this purchase. (Is that not strange)? I brought the merchandise home, it worked for 3 days ONLY!! After spending over 500.00 now I am stuck with a P.C in which does NOT work. This should still be covered under manufacturer's warranty and I am hoping something will be done about this situation. Or I will no longer purchase products from your company and or Best Buy!! I feel as though I was scammed, I believe that this was a returned merchandise (damaged) and best buy went a head and sold it any way!!! Not looking good for your company whatsoever!!!

I purchased the Refrigerator from ISELIN, NJ store on Aug 27. Scheduled delivery was on September 3rd, and guess what, they come with the wrong fridge. I refused the delivery and they rescheduled it for Sep 5 and guess what, they did not even arrive on that day. As per different multiple calls, BEST BUY rep mentioned that they are unable to find the item in warehouse. What they think, do they know any customer ethics, without informing the customer they just cancelled the scheduled delivery and wasted my one another day.

I purchased a phone from Best Buy MONTHS ago. It shipped late so I returned it and I still have not seen my refund. The phone was not open or damaged. The only reason I returned the phone was because it arrived later than I had been told it would arrive. I went to Best Buy and purchased another phone in the meantime, being assured I could return the phone once it was delivered. I still to this day haven't seen my refund AND I am told 300 different reasons why. Best Buy customer service is horrible. Save yourself a headache and shop elsewhere!

I financed a new computer for $1000 on a Best Buy card. After nine months and paying $900, I still owed $1000. Here's how it happened: On the 25th of each month, I sent $100 through my bank's auto pay. My payment was due on the 7th. Apparently, my auto pay was not getting there until the 9th. I was getting late fees ($45), debt protection (which I never ordered at $10.35), and then interest ($65.76). I called many many times. They reversed two late fees. After several more calls, they reversed one more. That is roughly $100. That means I paid $800 in fees. They were unflinchingly unsympathetic. No one should need to pay twice the amount of the item they purchased.

BestBuy sales fraud - On September 2011 I went to BestBuy Cerritos to buy an Apple laptop for my wife. We found the laptop we needed, and the salesman asked me if I had kids. Because if I had kids, I said yes. He told me that I needed to purchase a protection plan, in case my kids spilled water on the computer or dropped it. It will be covered completely, all I have to do is bring it into the store and they will fix it, and if they can't fix it they will replace my computer with a brand new one. I bought the protection plan for 2 years, and he told me it will cost me an extra $200. Two years later in 2013, I received an email from Geek Squad reminding me that my protection plan will expire soon and if I wanted to renew my protection plan. So I renewed the protection plan online, and I paid $100 for one more year.

Best Buy is the WORST store EVER. Do not shop there. It's worth paying the extra money to not have to deal with their employees I think they find by driving the streets looking for people with signs which read "Will work for FOOD!" I ordered a FITBIT over 2 weeks ago and they cannot seem to figure out how to ship it correctly. It will be a total month before I even receive it. Their customer service is HORRENDOUS! They continuously lie thinking you will give up. They put you on hold when you ask for a supervisor and after 15 minutes the call automatically hangs up. Unacceptable business practices and I hope they go out of business if we all stop shopping there. I know I will never step foot in there again and this is how they treat their Elite customers... How do you like they would treat someone who is not a regular! And the last idiot I spoke to Lashondra just hung up on me AGAIN! I am hitting EVERY social media site as this is BS!

My wife and I are now needing to contact our phone company for our phone records, BB claims we never called in 2013. We did NUMEROUS times. Aug '13 received email for automatic renewal of antivirus for computer no longer owned, returned to local GeekSquad after it was tried. We called to cancel. Sept'13 we received statement with charge, IMMEDIATELY called BB 800 # and they stated they put it in a 'state of dispute' and NOT to act on anything until rectified. Meantime, purchases through December (paid off ALL those purchases) but did not pay the amount on the virus scanner (called 800 number that again said to ignore charge and fees and the dispute, etc. "would eventually go away."

Not the best experience at the Hoover, Alabama Best Buy Store when I recently went in with a Galaxy s3 phone that I spill some liquids on over the labor day weekend. It appeared I was ignored for about three minutes while some of the GEEK associates had conversations with other GEEK associates and outside buddies! I spilled a liquid in my Samsung Galaxy 3s. I was thinking, I pay the $9.99 per month - surely they will give me a new phone. I received an email that my phone was received by GEEK and it was being worked on to repair the phone!

Approached an employee that was bothered by me asking questions about a Verizon prepaid phone. After that situation I just googled the answer and I went to meet my mother in the store which was speaking with a Best Buy associate about a dishwasher. 30 seconds into that I witnessed this guy's gestures, ignoring and one word answers he was pressuring a sale which I saved my mom from. She was asking simple questions but this guy was so arrogant. We walked away from that. On the way out a nice employee was trying hard for us to look at some on sale TVs - nice guy but wouldn't let up. One plus about the story is... it’s only my second bad experience at Best Buy, out of maybe 10 to 15 times.

I find it ironic that this asks me to be "fair and accurate" with regards to my comments. Good thing that only applies to customers and not specifically BEST BUY or any of its employees. What a joke. Anyway, to make a long story short, for the sake of the character count and my health..... bought 2 cellphones in December '13, got some girl making minimum wage - took her 4 hours, I'm not exaggerating (we walked into Best Buy at 7:15pm and didn't leave until 11:30pm - Christmas hours), for her to get us "checked out". She needed the manager's assistance 3 plus times because she couldn't operate her computer.....anyway I said it was going to be a short story, they (miss minimum wage, and Mr. manager) sold us the "bomb proof" protection. "If you drop this in the pool, it gets stolen, you crack the screen, it falls in a puddle, out of your purse etc....this plan will cover it." So 2 months later the Samsung gets stolen - what do you think happens. Nope, no coverage, your product protection plan doesn't cover, drum roll.........ANYTHING!! ha ha you lose.

Best Buy is refusing to extend my warranty on my Electrolux Dry (2011), because the due date was 2 weeks ago. They were suppose to contact me for renewal by e-mail and letter but I never received anything. The Washer and the Refrigerator all were renewed and I was contacted. This product they said could not be renewed because the time period expired. I had asked them even if it was their fault that I was not notified and they transferred me to the complaint dept. The time spent on the phone was about 3 1/2 hrs of total inefficiency. The result was no extended warranty or advice on what action to take.

The delivery service, Guiney, the Best Buy used was terrible. The delivery of our washer and dryer arrived three and a half hours later than expected (8:30pm). They didn't take the old washer drier combo and even left the washer they were supposed to install laying in the street. The bottom is now damaged after they pushed it along the pavement. The workers swore in Spanish at us and didn't even tell us why they wouldn't install the washer dryer combo. After threatening to call the police on them for threatening us, they left with the hoses and connectors in their van. Altogether, the workers from Guiney were unprofessional and not to mention sub par.

I purchased a Lenovo Yoga 2 on Thursday, August 21, 2014. At the same time I purchased Office and Geek Squad. No one prepared me for the level of frustration with the new computer or with Geek Squad that I have experienced in the last week. Windows 8.1 is unintelligible and Geek Squad is just an opportunity to hold for extended periods of time. To this day, I continue to be baffled by Windows 8.1. I have been using a computer since the mid-1980's primarily for word processing and remote access. I also email extensively and surf the web. Shame on Best Buy. Shame, shame, shame. I was mislead and even lied to.

I have a blue lightning band charger TYLT. It worked great at first then 3 weeks later, it just stopped working. I was angry when calling Future Shop and all they could say is 'sorry we can't do anything for you!' It has been more than 14 days (really - what, like 200 days). Come on Future Shop, get some lessons in customer service... I called the company that makes this product and they where GREAT! Very helpful and ordered me a new one right away... GREAT customer service... Jessica is awesome...

We purchased a camera for our son who is autistic 2 years ago for his b-day. We explained to the sales guy that we want a warranty that would cover an in store replacement camera if anything happened to his. He has autism and he has to have a camera in every vehicle drives in. We bought the 3 year warranty and was told if anything happens to the camera within this time, bring it back and it would be replaced on the spot with one compatible with what we bought. So while on vacation two weeks ago the door broke on the camera making it unable to close and no longer water proof. We took it back and they told us that the warranty we bought did not cover an in store replacement. We would have to send it back and get a gift card from the value at the time of purchase… Very disappointed.

All I have to say is they need to teach the people working in the store to stop clustering together to view their phones, text messages, etc... I asked for help with a simple battery for a camera. The guy had no clue and I was standing in the camera dept. Takes me to another guy in the video department to ask him. He was busy helping a customer and on the computer. The first guy just walked away. I went back over to him to ask him "so are you going to help me". He was busy once again chatting and checking out their cell phones. I said no thank you and walked out. He tried to persuade me several times that he would help me. Bye bye to Best Buy who I will never deal with again. Their lace of professionalism and customer support has done it for me. All these big chains have got to go. No one seems to care about the customer walking into the store anymore unless it's regarding purchasing a mobile phone which they all seem to be experts on. Very dissatisfied consumer.

Latest issue with Best Buy extended warranty on a 60" Plasma TV. Just 2 weeks short of the extended warranty expiring, called their customer service, got put on hold for 1 1/2 hours. Got nowhere, loaded the TV in the car and took it to the store I bought it from. They claimed the computers were down and could do nothing. Drove home, called again, got an appointment for service. As others have posted, it is slow. Not the 1st time with Best Buy. Once took a computer in, sat on their shelf for 6 weeks. They ended up giving me a new computer. Had a Samsung washer with problems 1 as soon as it came home, took 3 weeks to get someone out to look at it, and another 2 weeks before they got back. Needless to say, I am done with Best Buy.

My son purchased his Lenovo think pad at BB Sherway Gardens in Etobicoke. After 6 months the motherboard fried itself. BB want nothing to do with the laptop and he now has to mail the PC to Lenovo in northern Ontario. I will never buy another Lenovo or any appliance from Best Buy, both companies suck with terrible customer support.

Purchased a bluetooth headset last year and purchased the protection plan. They did not offer a new protection when I did a price match. It started failing today, they informed me that I could not warranty it out. It's a racket. I'm done w/ them.

Best buy on two different occasions has lied about their warranties. Associates inform customers that products are refundable during a certain period of time. For instance I was told a tv could be returned for any reason within 14 days. This is a lie. Damaged equipment cannot be returned. I was told that a phone which had an extended warranty could be returned for any reason except loss. In fact the phone cannot be returned if it's damaged without paying a 150.00 fee and you get a rebuilt replacement, not a new one. Associates are not discouraged from telling lies to customers about warranties.

I tried to use my gift card to make a purchase on Bestbuy.com. I entered in my gift card and the correct balance came up. I clicked on submit to complete the purchase and I got an error message. I went back to resubmit the information, except that this time, my gift card balance was down to 0. Thus I could not complete my purchase with my gift card. I called customer service and of course got the song and dance until they said try back later. An online search shows that this problem has been ongoing for over 5 years now. You would think it should have been fixed by now. It is fraudulent to take someone's money and not provide them the goods that they paid for.

I moved to a new state and I purchased a TV from Best Buy. I took the TV to my house. I did not open the TV as I had no cable. When my cable company came a few days later, we opened the box, turned on the TV and the screen was cracked. Returned to Best Buy immediately. The TV had been purchased less than a week before I returned the TV. Manager told me I could not return and would not replace because I did not open the box immediately and inspect the TV on the date purchased. First and Last purchase from Best Buy.

I bought a laptop computer at Best Buy of Crystal Lake Illinois on a new Best Buy credit card, after being told I would receive 10% in rewards that can be used within a year of my purchase. I never received any notification of any rewards. I tried about 20 times to 'create an account' on their website so I could find out where my rewards were. After 20 tries, I gave up. The website didn't recognize me as a customer.

I bought a 32" TV for my daughter to take with her to college because the 40" that she had was too big for her dorm room. The box that it came in was in perfect condition so I suggested that she keep it in there until she moved to college - about 6 weeks out. After gathering all her things for the big move she decided to check that she would be able to set up the TV and when she removed it from the box found that there was severe damage to the TV and that the screen had a hole in it. She immediately repacked it without removing any stickers and returned to the store. The supervisor was anything but sympathetic and after admitting that the box was still in perfect condition actually accused her of causing the damage even though he had also said that it would take a lot of force to do that amount of damage to the TV. He was not interested in helping her at all.

I had a balance of $435 in July and make no purchases, nothing. I have been paying this card off for years, month by month a little more than the minimum so it would simmer down from its original $2900 balance. I accidentally skipped a payment so I was a little concerned when I logged on today August 13, and discovered a balance of $930!!!. So after poking around a while you can actually get the facts- but they don't make it easy. There it was. Interest charge of $469 for this month. I could not believe it!!! Think about that. My balance is $435 and they just sneak the $469 random charge. What's up with that? Are people so busy with their lives they don't notice things like that.

I purchased cell phone insurance through best buy, over a year ago and at that time there was a "no deductible" feature for replacement. I totally understand that best buy lost a ton of money with that feature hence getting rid of the feature when I purchased a second protection plan in July. But, to create reasons to kick me off of the 1st is bad business... To top it all off, when I asked to speak with a supervisor, I was told by John ** Employee #** that they would only tell me the same thing so I could not speak to one, I nearly hit the roof! Due to high call volume, there aren't any supervisors available... Well, I proceeded to tell John ** "If you were not taking advantage of people perhaps your call volume would not be so high." Pointless to say, he never did let me speak with a supervisor, & NOTHING was done to rectify the situation. So, now I'll go out of my way to make sure EVERYONE knows Best Buy is ripping valued customers off, because of the screw ups!!!!

I made the mistake of purchasing the Best Buy warranty for our cell phones just over a year ago. I was told the warranty covered anything that could happen to my phone. I am always on the lookout, so I made sure to ask the salesperson about specific types of damage. Yesterday, my wife spilt water on the phone, so we happily went to Best Buy in disbelief that the warranty would actually have been worth it (by the end of our contract we'll basically have bought a new cell phone). But upon presenting our case to the manager at Best Buy, the manager rudely told us there's nothing she could do since the water damage sensor was tripped and we must have submerged the phone.

Purchased laptop w/ ADH coverage 7/13. Accidentally dropped laptop 8/14. Geek Squad Mgr. told me ADH coverage “EXCLUSIONS” are if laptop drops from any height taller than 12-inches "ARE NOT" covered. Best Buy ADH coverage is a SCAM!

I originally ordered a stove on 7/1/14, and was delivered on 7/9/14. Well it turns out it didn't work properly. When I called to Best Buy to get it fixed on 07/10/14 I was told that I would be getting a call back w/in 24hrs to set up a repair appt. Never got a call so I called again on 7/11/14 and somehow my other call was never done so I was not getting a repair appt. Then the man on the phone tells me that my problem couldn't be fixed w/ the Geek Squad and I had to call the manufacturer w/ the warranty, but somehow the call got disconnected after being on hold of and on for 45 min. I called back and wanted to schedule for the appliance to get picked up (returned). By this time I was already upset. Well turns out my stove didn't get p/u til 7/25/14. Now 8/4 they can't find the returned stove and the cc bank can't give me my credit to my credit card of 1200.00 til the stove is found. This is ridiculous on so many ways. I was w/out a stove for 1 month and the customer service is hideous both over the phone and at the store. They give you the runaround and want to pass the buck, yet no one knows exactly how to help or what to do.

FRAUD!! My husband and I paid for a Panasonic Viera model #TC-P50ST60, a $1000 television, bought at the Best Buy at Perimeter Mall in Dunwoody/Atlanta GA. When the television died (within the warranty period) and we contacted Panasonic for repairs, we found out it wouldn't be covered because the television on the receipt did not match the television Best Buy actually gave us. The television they gave us (model #TC-P50T60) was identical in appearance but was only $700 because it did not have 3D (we had never attempted to use the 3D so did not realize it was missing). So now I am out not only $300 for the difference in what I paid for and what I received but also $1000 because the repair will not be covered under warranty and the set is useless. Best Buy refuses to assist us, although I was told by a local employee that they can simply check their inventory records for the week we bought the television to see if there is a discrepancy. Best Buy won't even do that. BUYER BEWARE!!!!!

Samsung - Galaxy 16.3-Megapixel Digital Camera - I tried to purchase the camera that was featured on Sale 7/26/2014 for one day at Best Buy for $199. It wasn't in stock, so I spoke to one of the associates in the Samsung Dept and was told that this item was only available online. I drove home and immediately logged in to the Best Buy website to placed an order for the camera, only to discover that it was unavailable for home delivery but could be sent to a Best Buy store. But to my surprise it wasn't available in my local area. I then set about trying to find it at all Best Buy stores in the state of Georgia but all stores came up with "unavailable". Not only was it NOT AVAILABLE in Georgia, but my sister in Florida couldn't find it available in any Best Buy store there either. In fact after researching online, there were NON available in the upper 48, period!

We operate a hotel business and require TWO laptops at all times to handle online reservations (one for back-up). I purchased two laptops: a Sony and Acer at the Charlottetown PEI Future Shop and I purchased an extended warranty since we are in a rural area and the closest Future Shop is 3 1/2 hours away. The sales person from Future shop promised they would cover the cost of shipping to provide any necessary repairs covered under the warranty and strongly advised that I purchase this. So, I did.

I wrote a check today for a computer at Best Buy in Columbia, SC. The check was denied by Telecheck despite my excellent credit, never having written a bad check, and having plenty of money in my account. The manager at Best Buy treated me like a criminal. I do not keep credit cards with high available credit for security purposes so I had to write a check. In this day and age, I cannot believe that this happened today, and oh, BTW my son's girlfriend who I just met today witnessed this shameful and embarrassing incident that nearly made me break down in tears in the store. I will never, ever, ever shop Best Buy ever again, nor will I ever spend my money at any business that uses Telecheck. Oh, I was also rudely told by the manager that he was not required to tell me why the check was denied. I am having my bank start investigating first thing Monday morning and will be taking appropriate legal action if it is determined that I do have any rights in this insane situation where I was treated like some kind of thug when all I was trying to do was spend my hard-earned money to buy my son a computer for college.

The only reason a person would ever shop at Best Buy would be because they couldn't wait two days for Amazon to ship. I purchased 2 Fitbits. Within two weeks, the band came apart. It didn't break. It just came apart where it is glued together. I returned it to Best Buy and the smart-** kid in customer non-service was intent on not helping. Apparently to push their service warranties, they are now not servicing defective items. I will never walk into a Best Buy again.

Every time I went to Best Buy store, I had problems - all computers. This is the 3rd replacement from their company and demanded by HP to take back for that replacement. This one here is barely 2 yrs old and only hold 1 hr battery life. I will never purchase from Best Buy ever again. Will go to Walmart.

Purchased a 2 year accidental warranty. The tablet died, was not charging. They took the tablet and waited for 2 months now and there is no sign. They even removed the service number from tracking. This is a SCAM and FRAUD. OPEN FRAUD.

On Feb 15, 2014, my wife and myself went to Best Buy and while browsing phones she decided she wanted to upgrade. We bought a Motorola Maxx, an iPhone 5 and 2 Samsung Galaxy Note 3 phones. Along with these, we were told that the insurance through BestBuy is much better than Verizon's plan so we went with it. After Verizon's update, my Note3 started to act up a bit... dropping calls, not showing missed calls not telling me I have a message, stuff like that. I went to the Best Buy store in Worcester, MA on three different times in the last week. They reset some stuff on the first trip, replaced the SIM card on the second and today told me I could replace it for $149.00. They could not duplicate a dropped call so they said it was my fault. The Geek I was dealing with did call the phone three times and all the calls went through.

I sent my computer to be fixed cause the inside screen cracked. I had for 3 months and when the people called, they told me the manufacturer won't fix it cause it broken from inside but under warranty. What do I do?

Purchased a service plan on a tablet pc. This included repairs if broken. When the tablet got broken, Best Buy/Geek Squad has refused to honor service contract. Stating I did not supply the information needed. I was told on 2 occasions that a shipping box would be supplied to me. It never was. I visited a local store in Williston, VT for repair. I was told at that time I needed to send it in via mail and should call the number supplied. I have repeatedly called that number and stated my issue as well as the service plan number. Most recently, I was told on 7/8/2014 that a box would be sent.

I had a protection plan with Sprint for many years on my iPhone but decided to buy the Galaxy S4 at Best Buy in March 2014. They said the protection plan would be the same cost and coverage going through them so I did. My phone was stolen last week and when I contacted them, I found out I do not have coverage for a lost or stolen phone. They do however have a new plan for the same $9.99/mo I am paying here in MN which covers lost and stolen phone and began with new phone purchases in June. How was I not notified and offered to change coverage or grandfathered in is insane. Next stop BBB, attorney or both.

I called on July 3rd to get the late fee waived and that was it. But they asked me if I want to schedule the payment and I told them no because I just got a new job. But instead, they did behind your back without your authorization for the payment. I called again to get them credit the overdraft in my bank account back in my card. RIDICULOUS! Will close Best Buy cards and never use it ever again. They don't care what did you do for living but they will take your money without your authorization over the phone. It happened to my best friend too.

I purchased a cellphone and bought the 2-year accident/replacement extended warranty and was told by the reps that if anything (other than water damage) was to happen to my phone that they would replace it for a "new one". One year after my phone started to act up uncontrollably and went into the store to get it replaced. I found out then that they were going to give me a refurbish one. I told them not that I had bought the warranty because they had said they would give me a new one... The answer they gave me was, "Yes, we will give you a new refurbished one"... Since when is refurbished new? Best Buy is scamming clients by leading them to mistakenly believe they are buying a warranty that will assure them a new phone in case theirs goes bad... THIS IS NOT A TRUE STATEMENT. They are lying flat out... A refurbished phone it is NOT A NEW PHONE! Shame on you, Best Buy... will never again buy from you!

Received a call from the delivery company. The truck "broke down" and did not appear at my home until 9:15pm. The dryer we purchased was damaged after we waited all evening from 5pm until 9:15pm. When Tabitha, the dispatch girl from the delivery company left me a VM she was rude and laughing about the fact that we refused delivery of a damaged product. When I then spoke with her live she continued to be condescending.

I switched from Sprint to ATT at Best Buy and purchased a Galaxy S5. The salesman talked me out of using ATT Mobile Insurance and instead going with Geek Squad Insurance. He failed to inform me that I basically was giving up replacement insurance for lost or stolen phone for just a simple repair plan. I lost the phone 2 months later off the back of my motorcycle going to work and found out that the so called insurance they sold me at Best Buy did not cover lost or stolen phones: no deductible, not anything, nada, zip. You absorb the full cost of replacement.

Was told by a sales representative that my phone would be cover for water damage loss or any type of damage if I bought their insurance at the time I bought my new cell phone. One year later found out they changed their policy. I was paying all that money to them and their insurance no longer cover water damage, Plus if there is any other problem they've also added $150 deductible. How many thousands of people did they get to fall for this then unbeknown to them change the plan. Send Best Buy a message tell everyone you know to no longer shop at Best Buy - myself and my family will never shop at Best Buy.

We opened a Best Buy Credit Card account to gain a 10% discount instead of using our own card. The problems began when we attempted to create an online payment from our bank, for Best Buy electronic payment is not possible, so I drove to the local Sierra Vista AZ Best Buy store to make the payment in person. The store manager informed me that they do not accept debit cards as a means of payment and suggested I go to a ATM and get cash. I couldn't believe that an electronic store was incapable of allowing me to make a payment in a modern way. Eventually my wife was able to make a payment via telephone. Then to my surprise, they provided negative information to the credit bureau on my behalf. I would recommend to anyone, do not do business with this company unless you pay cash. Do not be suckered into their credit card that you cannot make payments electronically, unless you still mail checks for bills.

I purchased a game online for download and when I couldn't download it, I called Best Buy!!! I was told I needed to download Google Chrome to be able to download my game. They should tell you before you purchase a downloadable game that you will have to download Google Chrome to get your game. They gave me a refund but I wasted 30 minutes of my time to find this out. Why on earth do I have to download Google Chrome to get my game???? I should not have to waste 30 minutes of my time to have someone I can't understand tell me I need Google Chrome for a $10 game!!! Really?!!!!! Best Buy needs to get their ** together. It will be a long time, if ever before I purchase anything from Best Buy again!!! What a scam. I seriously thought Best Buy was an upstanding company, but I would never recommend them to anyone, EVER!!!

My son and I purchased our cell phones through Best Buy. When they informed us of the protection plan through the geek squad I decided that was the way to go. They told me that the phone would be replaced if lost/stolen and if damaged for any reasons. First the phone was damaged, they told us 150 deductible and 7 days for them to fix the phone. I was told initially that the phone would be replace not fixed. ATT always replace phone with 50 deductible. Then the phone was stolen and so tried to go through the plan again and was told that it does not cover lost/stolen phones.

I have the protection plan from Geek Squad on most of my major appliances. I have also had to use the plans multiple times. The problem has been the time it takes to get things fixed. They service a lot of brands and can't carry all the parts they need. Both times I had my microwave go out, it took a week to a week and a half to get it fixed. They had to order parts both times (had to order twice the first time around) and it took the better part of a week to get them in. To make matters worse, both times were close to holidays and I was told both times that technicians were off for the holidays and that had backed up service times. I understand the issue, but I am now wondering if I might get better service times if I take the warranty through the manufacturer instead. Perhaps then the needed parts would be better stocked. Being without appliances for long periods is a big problem. I am going to have to buy a cheap microwave to use this weekend for a party I'm having. That will make the cost of the service plan too expensive. I don't think I'll use geek squad for my service contract next time around.

Houston Southware store #213. Today I bought a DVD recorder (open box). I took home, tested unit and won't work (DVD drive won't eject). Took back to Best Buy 30 min later to return the item. Best Buy claim that I broke the item or the unit is not the right unit in the box and won't refund me. They also keep the item and told me not to come back again. I am filing to BBB and other site to inform people not to buy from Best Buy and getting my credit card company to dispute the charge. I will not shop at Best Buy ever again.

Bought the laptop with the warranty. Had a problem with the laptop plug in for the power. Had it for about a month and bought it in to get fixed and they wanted to charge me $495 to fix and the laptop is worth 280 dollars. That does not make any sense to Charge a motherboard and the laptop is less than what it is worth.

In Dec of 2013, I bought the Turtle Beach x12 headset along with the Best Buy 2-yr replacement warranty. On 6-24-14, I went to get a replacement. I presented the receipt, item and showed my ID. Not Good Enough. I was told they had to scan my ID into their system if I wanted the warranty. Not NO but Hell NO. I had no recourse but to leave and forfeit the $12 warranty. Nowhere on the Best Buy site or warranty does it say I must have my ID scanned into their computer. Just another excuse to Not Pay. Rip Off.

I bought a Toshiba laptop from Best Buy this past January and I dislike the functioning of it because it’s really cheaply and poorly made. SMH Wish I would have listened to the reviews about it. Now it's 6 months later and I want to trade it in and they are saying it’s not able to be sold back. Now I consider this a rip-off because it’s a laptop and I do not understand how it’s not considered something to be traded in. I feel so upset that now I have to keep this piece of junk. Might just sell it on eBay. And then on top of that I paid $300 for this piece of crap. It’s more for people who are beginning to just learn how to use a laptop or who doesn't have to use it every day and by I am in school this is not what I need. SMH.

I went to best buy Thursday to get the new galaxy s5. At 8 o'clock they were transferring me information over. An hr and a half later they discovered the wrong cord was used to transfer the information. They found the correct cord and redone the transfer. An hr and a half after closing (10:30) the transfer still wasn't successful, and they told me to come back to finish the transfer. It was an honest mistake, and they were really nice, so I decided to come back today.

I pay $10 a month for Best Buy's production plan and I still need to pay $150. Never again will this happen. I'm going to cancel my plan as soon as I get this new phone. STICK that up your ** Best Buy.

Bought cell phone thru Best Buy and bought protection plan which comes out of my checking account monthly, automatic and then almost a year later a problem with my cell phone. I take it to the store and they said my coverage was cancelled because there was a problem with my bank and they couldn't get payment and said they emailed me which I did not receive and I said that if I could not produce the email, there was nothing they can do. So I got screwed because they don't know how to call, text or mail out (reg mail like a letter) anything to inform you that there was a problem and the people that you speak to do not speak very good English and is very hard to understand.

In 4/12/2014, I received a message from Kaspersky saying that my license has expired. How is a danger work without an antivirus I bought another copy. For my surprise in my credit card statement of May, Best Buy charged the value of the renewal. I tried to solve the problem by email, but it was impossible. The response informed that I have to contact the Account Maintenance Billing and Renewal Team by phone. Talking to the service, they agree to make a partial credit of the value they have billed me because as they say I have used the software for 2 months. It is unbelievable. They don't renew my license and when I talk to them, they said I have to pay for a service I do not have. This is an alert to all Customers of Best Buy, but more important to International Customers. Never give your credit card number to this company. You never know what they will charge in your credit card.

I bought a Bluetooth and warranty from Peachtree City, GA. What an experience. This market is ripe for Brandsmart to take it from best buy. Best buy has been here for years. I would rather drive to Stockbridge than do business with peachtree city GA.

I was persuaded to buy accidental plan. I was told it would cover drops and spills. I believed salesperson. I was never given any written handout on the plan in 2011. Therefore, couldn't verify what salesperson told me. When I dropped my computer in 2013, the store told me my plan did not cover drops only defects in the computer. They refused to repair or exchange my computer. Do not buy any insurance plan from Best Buy. IT is a SCAM!!!

I bought a 50" TV from Best Buy and discovered it was damaged when my installer came to install above our fireplace. I returned the TV that night and Best Buy refused to accept the return and would NOT refund our money. They sold us badly damaged goods and will not refund our money. Does that equal theft? It does in my mind because they stole $1,000 from me. The manager told me he couldn't "let the store eat &1,000". So they are apparently happy to stick their trusting customer with a $1,000 loss. How can they get away with this? Read a very similar case written by another Massachusetts person. They simply cannot compete on this basis!

A dishwasher purchased at Best Buy malfunctioned early in the extended warranty period that I paid for. I had a succession of conversations with the warranty company as directed by Best Buy, and one technician visit, but nothing fixed the problem, and Best Buy said the warranty technician never corresponded with them as I was told would happen. The Best Buy manager was as frustrated as I was because he said the warranty responses were the province of an outsourced company. After 3 months of repeated phone calls, emails to the national office, visits to the store, Best Buy finally gave up and installed a new dishwasher, which would not have happened had I not been persistent and just followed their "rules."

We bought a dishwasher from Best Buy. Never got a call the night before like we were promised, so we waited from 8 AM on.. Finally called them and were informed we were at the end of the route so it would be delivered from 7-9 PM. Fine. The next call stated that it would be closer to 10. Getting a little late, but we were desperate. At 10 PM, we got a call saying that they wouldn't be at our house until 11PM. 11 PM???!!! We said that was UNACCEPTABLE and we had to get kids to bed. Called Best Buy main number and didn't even get much of an apology. In fact, the guy made it sound like WE refused delivery because we wouldn't let them deliver and install at ELEVEN at NIGHT!

I purchased a Pioneer Receiver from Best Buy on March 21, 2014 on June 7, 2014 it stopped working. I called Best Buy and asked what was the procedure to get warranty service on the item. They looked up the sale and said that I could bring it to the store and they would be able to do the repair under the warranty. I brought it in, they plugged it in and said it didn't work and they would have to send to the manufacturer and said I would have it back on July 9, 2014. They acted like they were doing me a favor! Disappointing. I have bought tools at both Home Depot and Lowes that stopped working within the warranty period and they happily volunteered to replace the product and they dealt with the manufacturer. That is customer service. I will never again spend another penny at Best Buy.

They suck..worst customer service I've ever encountered. From lowly cashier brow nosing for a Management position someday...oooh...wow..to the worst store mars. And even worse if possible at the very top of the food chain. The corporate office of course. I tell everyone I meet, when subject comes up about my ex. Will be bankrupt in ten yrs. Or less. Guaranteed!

Bought a new laptop at Best Buy and experienced a lot of sales pressure to purchase all kinds of extra "stuff". I did purchase MS Office to go with the new laptop. Best Buy gives you a paper card that looks like a credit card, which you must then scratch like a lottery ticket to reveal the "product key code" that you can then use to download the software from Microsoft's website. I waited a few weeks to scratch off the area to get the product key code. After scratching, only 23 of the 25 digits in the code were visible. I took it back to Best Buy to get a new card or the code, but they said, "Sorry, not our problem, you have to contact Microsoft directly". I asked for the phone number, and eventually they gave me an 800 number which I called from their store and spent about an hour on hold and being transferred to different departments.

Took cell phone in for replacement as I pay additional insurance. Was told I had to pay $150.00 deductible. At time of purchase, I was told if ANY damage happens to the phone, it was covered for new replacement, except lost or stolen. Rude Manager Mike, said nothing can be done about it; I had to pay deductible! In my Geek Squad agreement, that was emailed to me, no mention of deductible fees. I didn't get replacement!

After three failed attempts to repair my device, after which it was totally unusable, worse that it was before, they told me that that was it. They would do no more. It's part of the contract - they only have to try three times, and it doesn't matter if they can't fix it, or if they make it worse. They actually told me that it was the way it was supposed to work when it jumped to a new line after each character was entered - it's really hard to read vertically. The manufacturer fixed it in one try. I wasted nearly six hours waiting in lines to drop it off and pick it up and talking to their "Geeks", who didn't have a clue.

My experience with Best Buy is the worst shopping experience I have ever had in 55 years of life. It began with a sweet but incompetent representative on the phone who knew NOTHING about the merchandise and took 45 minutes to take the order, getting information wrong repeatedly. I purchased two air conditioners and asked if there was a delivery charge if you opted for delivery and installation rather than shipping. She said no. I asked if they would take away the old air conditioners for free. She said yes. THEN I went through the length process of scheduling delivery and installation, which was to be next Thursday.

After an experience I recently had at Best Buy, I will probably not shop there again. On 7/30/13 I purchased a Samsung Wireless LAN Adapter for my HDTV from the Albuquerque #223 store. It stopped working in less than three months so I put the adapter in its original box along with the purchase receipt, drove across town, and stood in a long line to get a refund only to be told that Best Buy would not give me one because this was a Samsung product! I've never encountered any policy like that in any store. Surely Best Buy should make good on the products it sells off its shelves and deal with the manufacturers about defects itself. But no, in this case the Best Buy customer service rep insisted I must go to Samsung myself. So I spent literally months hassling with Samsung to get the refund only to be told in the end that they would NOT give me one and that I had no further recourse. Basically I'm out what I paid for the adapter + a whole lot of time & trouble. Grrr.

I bought a new high end tablet 4 months ago. It stopped working and you it back in. They wanted to charge 400 to fix, I paid 550 for it. They sent it back to me and said there was water damage which is a total lie. I have tried to no avail, but they will not fix it. I will never shop in there again. They are dishonest and I feel totally ripped off. Do not trust their insurance program or anything they say. I hope they meet their demise. They deserve it with their lack of service. So long, you have lost another customer.

I purchased this tv (Samsung 40" LED TV model:UN40ES6500F) from Best Buy and they were very helpful. My first tv was defective so I returned it and they gave me no problems. All I had to do was show the receipt, explain what was wrong, and they checked it out. They did see the problem for themselves and getting a replacement was not an issue. Keep in mind, I did this within one week. If I was to wait over 30 days then I would have to go through Samsung for warranty issues. In the past, I've bought various electronics from BB and haven't had any problems.

When I purchased a Samsung Note 3 back in October 2013, it was recommended that I purchase the cell phone insurance through Best Buy. The salesman without question stated that Best Buy's insurance plan was by far much better than Verizon's plan (my cell phone carrier). A couple of days ago, my cell phone was stolen and lo and behold, Best Buy's insurance plan does not cover "lost or stolen phones". This was a complete surprise to me. At least if I had purchased Verizon's plan, I would pay the deductible for a new phone instead of having to pay the total retail price for a new phone. This was a very deceptive practice by Best Buy and there was a lack of full disclosure.

I walked into a Best Buy store and asked for an adder for DVD recorder. They DID not know I was talking about. In my opinion, do not buy anything from Best Buy. Go to the manufacturer's website and order your tv or DVD from, not Best Buy.

Eight months ago, I went with my 16-year-old to get a phone. We got a $9.99 a month protection plan. A plan they no longer offer because they were losing money on. He never damaged or put in a replacement request. I had questionable activity on my debit card and the bank had issued me a new card. So when Best Buy went to withdraw, it was denied. You better believe if it was for their benefit, I would have received an email. They wanted it to lapse so it would be one more contract they did not have to honor. NO ONE notified me! So when we put the claim in, response, "Sorry, we can't help you." Dirty, dirty, business practice. I am a single mom working a full-time job and 2 part-time jobs. Shame on a company that practices like this. I will post this as many places as possible, hoping someone reads it and goes elsewhere for business.

On May 18th Sunday, I went into our local Best Buy store to find out why my withdrawals stopped out of my account for service protection? The store manager ended up giving me the 888 number. The manager said they should be able to strengthen things out NO PROBLEM! So I went out to my car, called the 888 number, got a receptionist. She then transferred me to service. The first girl I got spoke broken English really. I told her that I was wondering why our 2 $10.00 service protection for my 2 phone was not being taken out of checking anymore? I need service on both my phones so they work properly. She said it is past 60 days. Those two contracts have been removed. I asked why. I did not receive any notification so I can do something so I would still have service.

Last month (April 2014), I was charged for 6 cell phone warranties when I only have 3 with them. I called them and stated what happened. They told me to print out my bank statement and fax it to them, so I did. I have called them at least 6 times to see what was going on with my refund. I have been told that it was authorized on May 1st and May 4th to receive the refund. It still hasn't been sent. I called today and was told that the back office is still working on it and that they only see 3 charges when I was told previously of all the dates that they charged me. For over a week, I have been waiting for call backs from supposed supervisors and have yet to receive any. They have also added 2 phones to my account that I did NOT authorize. They just conduct bad business all the way around.

The first unit I bought had been used, so after going through all the hoops trying to figure what I did wrong, I took the used product back in exchange for another one. For some reason (?? ) they had to put the transaction on a Best Buy card and repurchase the new unit. The second unit, although I think it wasn't used before, performs worse than the used one. I am up to 4 Geek Squad repair fiascos now and am fed up. As an example, it just started to type in the subject box again. I have an apt on 4/19 to have it repaired. I get it back with "there were viruses that had to be removed, but we have it good shape and you'll have no problems now" routine. I need this to be taken back. Do I need to go to small claims court?

Worst customer service ever. Bought a new dryer in February and it was delivered damaged. I was told by the delivery crew that someone would call to either repair or replace it. They never called. I called them and complained. They said they would order parts and have them shipped to my house. After about 3 weeks, they arrived and someone called to put them on. I could not get them to come at a time that I could be there so I put the parts on myself. Now the dryer won't start. They sent out a Geek Squad guy who suggested I go to the store and ask for a replacement. Guess what is not going to happen.

I purchased a Yamaha AV receiver in August of 2013 with an extended warranty that was presented by the sales person as a replacement warranty if a problem occurred during the warranty period. In January 2014, I discovered the left front channel quit working and I returned the unit to Future Shop in Nanaimo on February 7th and was informed that a warranty replacement would only happen if the unit could not be repaired. The receiver was sent away and came back after 3 weeks with a note stating that their technicians did not find anything wrong with the unit. I returned home and reconnected the unit and found the problem was still present and returned the unit to the store.

Average consumers, like me, do our homework before purchasing expensive items like computers. We know what we want before we go into a store. Take for example, my recent trek to a local Best Buy store to purchase a computer on March 6, 2014. I had a print-out of a computer in my hand that was supposed to be in stock at that particular store. I'm looking at the display units for the all-in-one's, and no one bothers to approach me. As I am walking to another area of the store I pass in front of a desk which acts as a checkout station, and I notice two associates standing there chatting. One asks me if there is something that they can help me find. The two Best Buy employees saw me looking at computers, and neither one bothered to acknowledge me, let alone approach me.

I purchased a HP Laptop Bundle for my son for his birthday. We only had the product 16 days when I went to close it and the screen cracked. This is the only thing that happened to computer when I last used it! I happened to close it in a rush to leave for an appointment. Needless did I know that Best Buy only give 14-day warranty/returns... whatever! I called the store and they were nasty enough to tell me that they could not help me because if I had spend $1500, I would have received a 30-day warranty instead. This is discrimination of all sorts. I am a single mom who took every dime she had to buy my son a nice gift for his birthday not realizing that it wasn't not even worth the materials that was used to make it and then they leave you hanging knowing that they are selling cheap products. It is a disgrace to take advantage of people like this!

About ten years ago I bought a desktop from Best Buy and they must have put something on it to screw it up because I had to exchange the original one for yet another desktop unit and that one cost me $200.00 to exchange since they told me that I couldn't exchange a bad desktop for a good one since I was out of the return period. The only way they would help me was if I bought their service plan that they hype up on almost everything in the store so I had to charge $200.00 to my card and the next desktop worked okay but the whole experience was a bad joke (I still have this desktop, a Sony Vaio unit which still works but is showing its age).

My husband purchased a Lenovo desktop computer along with Microsoft Office Home & Student 2013 Windows on 3/29/14. The computer was not available in the store, so the computer and software were purchased online. Per tracking information, the order was shipped out the next day via UPS and I received 2 boxes 4/7/14. I signed for the delivery and that was the end of that, so I thought. We discover a couple days ago Microsoft Office is not installed on the computer, so we call BB. They tell us they show 3 packages were delivered, signed, and received at the home and there is nothing they can do to help me any further. Someone did, however, tell me to call UPS, which I did, but no luck there.

Future Shop have 3-day sale starting on May 9th ending on May 11th. I was interested in one item WebID: 10199088 but as of 10:00 am (opening time) it was sold out at all stores in 150 km radius of my location, that is 15 stores.. For me this is false advertisement. Thanks, Future Shop.

I renewed my ATT contract and purchased 4 new phones in Dec 2013 at Best Buy in Tallahassee, FL. One of the smartphones was for my disabled son. The sales persons ( Lucas & several) recommended the Geek Squad protection plan for us BECAUSE IT WAS EXACTLY THE SAME AS THE ONE ATT HAD EXCEPT THAT THE DEDUCTIBLE WAS LOWER WITH BEST BUY. I agreed to purchase the plan for my disabled son as he would be the most likely to lose/damage his phone. On March 7, 2014, my son put his phone down at a restaurant and walked to the table. Then ran back to get the phone. It was gone. No one at the restaurant had seen it.

05/05/13: Purchased HP Pavilion M6-1045dx laptop w/o Geek Squad warranty (1-yr manufacturer only), $729.99, on 10/20/12. On 10/29/13, lost operating system while on internet. Taken to Geek Squad - was told hard drive needed to be replaced. Paid for service. At pickup, only functions checked at counter was 'Windows Start-up' and 'internet access' per my request. Approx. 5 mos. later tried to play a DVD - would not work. Yesterday, taken to Geek Squad. Was told it was a CD player, not a DVD player and unable to determine why it wasn't recognized by system.

I bought a cell phone from Best Buy and got the protection plan so they tell me it's 10 dollars a month, no deductible so I'm like okay. So my phone broke. I take it to get fixed. Been paying this for over a yr now and now they tell me I have to pay 150 dollars to fix my phone. So I cancel the plan last month and they are still taking out money out of my account. Called them to see why and they're like it was never cancelled. I'm like how is this possible and they're like they can't refund me my money because I never cancelled it when I did the same day they told me I had to pay $150. People, don't buy phones at Best Buy. It's a rip off.

I brought in my surround sound receiver for repairs on Boxing Day 2013. I had bought it as a TV package and I paid an extra $300 for a 5 year warranty. Well after two months of hearing nothing from them, I called to see what was taking so long. I waited the 4 to 6 weeks they said it would take. They said they tried to call me which I never received a call. I can tell with my missed calls feature. They never left a message either. They said the warranty only covers the TV, not the surround sound system, even though everything is on the same bill. So anyways, they offered to fix it for $100 and I agreed so they had to send it back for repairs (because it had been sitting in their office for three weeks). Well now we are another two months later and nothing! They don't know what's going on or why is it taking so long. They told me they have no direct contact with the manufacturer. They can't call anyone to ask for an update. They can only email them which could take days before they get a reply, if they get a reply. So my receiver is basically in Lalaland. It's frustrating. 4 months for a receiver and counting because I am still waiting. You can build one from scratch in less time. Anyways, I wanted to share my frustration with Future Shop and never again will I buy anything over $100 from them. I am wondering if I will ever see my receiver again.

We went to Best Buy instead of a Verizon store because they have better prices on some phones. When we sign up for a family plan for four in the family, we purchased two phones. They told us that our daughters, who live elsewhere, could purchase their phones at any other retailer, after we simply contact Verizon to sign them up as authorized users. Not so! We have spent hours on the phone with Verizon trying to get the authorization. Best Buy and Costco sales people are either deceptive or ignorant of the cell phone companies’ procedures.

“Really? How convenient. We, I, have a similar coincidence: the headphones your company sold to me have suddenly failed to completely satisfy my consumer demands and needs. Therefore, for security reasons, I will be returning them today. Thank you for your obvious lies.” - Ernie **

When I applied for best buy mobile insurance ($10.00 a month) I was assured by the store manager Shara that if something happened to my phone I would receive a brand new one in its place. Well as seen by the other many, many complaints, I too have been suckered by Best Buy and will gladly sign up for any class action lawsuit.

Purchased an LG dishwasher on 3/31/14 with delivery and pick up and was to be installed by them. They kept changing the install date. They finally came to install and the unit was damaged. They took my old unit and set a new date which was changed two more times. They called and set the date for yesterday and guess what they changed to today. Again they called this morning and canceled again. Today is 4/15 and still no unit and our old one that worked is gone. I called and canceled the order.

I bought an Asus computer from them as I have done for last 30 yrs and it acted crazy from beginning. It kept popping up with ads, could not stay connected to internet, and was useless. Had to use my old computer which connected fine. When I went to return at the Best Buy in Metairie, LA , I was told, "sorry, it is full of viruses and we cannot exchange it." I tried to explain that this was a problem from the beginning but they just did not care. I will never buy from them again.

My husband decided to purchase me a Toshiba Satellite laptop for Valentines day this year (2/14/2014) as a gift. I had only had it for 3 days when I noticed it was running a little funny, brought it in and the Geek Squad guy said there was nothing wrong with it and I went back home a little over 1 month later (March 8,2014). I noticed the same issue and then my screen went black. Even on the charger the power would not come on.

So on the 31 of March I went into the port Arthur TX location and bought a 60" Samsung plasma TV. The store said, "ok you can buy it here." I check out and then ended up having to go to another location to pick TV up. Get there and all their associates are standing around talking. I give the lady at pick up location (Beaumont TX) my receipt. Finally after 7 times calling someone through the walkie talkie she was able to get someone to get the TV from the back. I didn't even walk out the door and tell the guy, "hey that's not the TV I purchased," in front of all the other employees. The guy said, "this is the only TV we have so you can have this one." (I might want to say that this one isn't a plasma at all it's a led smart TV that's a $2000 TV instead of the 800 TV I bought) Now after saying it was wrong they call yesterday 4/11/2014 to tell me they need to come pick up the TV since they gave me the wrong TV...

I have been dealing with Future Shop and Samsung for over 2 weeks... And I can guarantee I will never buy anything with that brand name ever again. My TV cracked by itself from heat and they're calling it physical damage. Not upholding my 4 yr warranty that I paid an extra $300 for and they won't even refund the warranty to put towards the cost of the repair. I am no longer shopping at Future Shop as long as I live. ** Future Shop!

I bought a floor model tv in November. It had some problems turning on ever since I got it. But since it was so big I assumed it needed to warm up a minute because it would turn on after hitting the power button a second or third time. It would not turn on about April 1st. I called the technical support on Saturday and got someone to look at it on Tuesday.

For issues with your electronic item, contact the manufacturer. It should have a one year manufacturer's warranty. If you paid with Visa or AMEX, then contact them. Your credit card company offers additional warranty to your item by doubling the term. Also, if anything happens to your item (theft, damage, etc.) within the first three months, contact the credit card company and they will replace the item. The additional service plan that Best Buy pushes you to purchase is unnecessary.

Went to order Logitech - T650 Rechargeable Wireless USB Touchpad - Dark Gray. Clearly states on the ad and online under the product info Free Shipping. When I put it in basket the item, I was told won't ship. I called Best Buy and they won't honor the free shipping as written on the ad. Gave me a weak excuse, not sure why maybe not in stock for shipping. False advertising. I would like item shipped for free as per their ad.

Bought Asus laptop bundle $279 at Best Buy in Conshohocken, PA. At home I could not get Wifi to connect, plus sound was poor quality. Returned to Best Buy and exchanged for $329 HP laptop bundle, HP15-d035dx. Worked fine at home for a few hours, then when online the screen froze, no mouse or keyboard response, unable to click, unable to select shut down or restart, unable to view task manager. Still frozen after plugging in power, turning off Wifi and plugging in ethernet. With no other options, I pressed and held power button to restart. Worked fine then same problem again. Restarted, did a factory reset. Worked fine, then same problem again. Checked event log and found no problem at time of freeze.

On 2/5/2012, I purchased a refrigerator and stove with a protection plan. The stove legs were broken and replacement was arranged yet not delivered until 2/28/2012. Within the first year, the refrigerator stopped working for more than a week. We waited for repair and was finally replaced which resulted in additional costs to me. Just this year, my stove required repair. The repairman that visited our home was not very knowledgeable and had to make several trips to finally complete the repair, and it is still not working correctly. During this recent lengthy repair of my stove I received a renewal for my protection plan.

Best Buy in Aberdeen, NC has the worst customer service in the world. From the Geek Squad up to the store manager, they spoke very rudely to my wife in which I take great offense!! If I spoke to anyone in that manner I would be fired! Whatever happened to true customer service? The store manager Bobby told my wife “he was going to escort her out of the store". To me any time you escort someone that involves physical contact! The upper management classes at Best Buy may need to cover self control and customer appreciation. This store is a disgrace to our community of Aberdeen and Southern Pines. The US Open will be held here soon and I will do my best to inform all welcome visitors to stay clear of this money hungry, poorly trained establishment.

The computer doesn't work. They used it prior to me purchasing it and the event log shows that it was damaged a month before I purchased it. According to HP, the event log does not lie. It clearly indicates the computer had issues in December of 2013 and I purchased it on 1-11-2014.

Made the mistake of purchasing my wife a new SPRINT phone at Best Buy in March 2013. The salesperson convinced me to switch "protection" from the Sprint Total Equipment Protection that we'd had for years to the Best Buy "Performance Service Plan," since it was "better" and, according to him, they typically simply replaced phones rather than waste time with complicated repairs. He failed to mention that the Best Buy coverage, which was actually more expensive, did not cover "Loss or Theft," the main issues we were concerned about.

Have had the insurance policy with Best Buy Mobile for several years now. My debit card gets cancelled by my bank (because of the whole Target cc mess), I miss 3 automated payments because I got a new debit card, and then my insurance gets cancelled. I take some responsibility with not updating my new cc info, but with the automated monthly payments, I don’t get bills or invoices of any form. So it's one of those things that is out of sight, out of mind. My biggest issue however was they only send 1 email stating I missed these payments. I NEVER got this email. And that's that... my insurance plan got cancelled and they won't renew it unless I go buy a new plan through them (more $$$). The worst part was talking to the customer service reps/supervisors/managers. They are like robots with their responses. I'm done with Best Buy for my cell phone services.