Best Buy Reviews

I have purchased all of my family's cell phones through Best Buy with Verizon Wireless as our cell phone carrier. They convinced me several years and phones ago that their coverage is far superior than VZW and that in the event of a claim, it would be faster, easier and cost less. After several years of paying literally thousands of dollars into this "coverage", we needed to make a claim recently. My son is away at college in a rural town in PA. Got a replacement phone sent by Geek Squad. This phone was faulty from the beginning but we continued to try to make it work with help from Geek Squad support and mostly VZW.

I bought the 1 year warranty and I broke my screen when I dropped it. The plan is a scam, they gave me a piece of ** phone cuz they didn't have my phone cuz I bought it on sale and they want me to pay the difference. What a crock of crap.

I am writing this and hopefully this gets to somewhere. I called customer service today about a dishwasher that my landlord ordered a while ago and I supposed to get a phone call to schedule a time frame yesterday. It didn't happened and I was confused why nobody called me. I was talking to a customer rep on this specific problem and she said they are coming in around noon to 4 pm. She frustrated with me super quick and didn't even tell me what is really going on with this installation and she hang up on me.

Never know about the automatic renewal until after the late charge has been added. I don't use my card every month and don't check my email every month. 59 dollar plus yearly charge seems to always turn into a 85 dollar charge year after year. This started to happen when Citibank took over... Probably another bank hustle just like the overdraft fee hustle. Makes me not want to do business with Best Buy just because of Citibank.

I purchased a new dishwasher for a tenant at a rental property out of state. I also purchased the delivery, install, and was told that I would need to purchase a new hose kit in order for them to do the install. I agreed and purchased it and an additional 3yr warranty. The tenant calls me to report that Best Buy delivered to the home, but refused to install. I called customer service immediately as tenants had been without for about a week. They refused saying install was not free on the dishwasher I purchased, but they could come out and install the following day for $149.00. I could have purchased one for cheaper elsewhere including install. I was pissed and hired a plumber instead.

This delivery of a much awaited new stove was a study in incompetence... A complete failure to please a customer in all fronts and aspect. The only thing that was handled correctly and swiftly was how quick the money was taken!!!!!! Only buy something at Best Buy if you can walk out of the store with the product, but if it has to be delivered, you are in trouble!!!!! I had the oven delivered, but the gas line or hose was the wrong size. At which point the delivery guy said he could not hook it up with the hose. I already have - I offered to go get one and the delivery guy said "no" because it would forfeit the warranty. I offered to go get the hose at best buy in marina which is only 10 minutes drive from my house and the driver said no. So far, 3 nos... They reschedule my delivery.

I have bought from Best Buy in Portsmouth for years and they always gave me a Military discount. The Virginia Beach store #420 would not give a Military discount nor AARP discount! I am very disappointed in this store's policy of not honoring the military or elderly.

I bought an expensive ($349) TV wall mount a week ago. A lot of money, but the salesperson told me about the price match guarantee, confirmed when asked that Amazon was acceptable, so I went ahead and bought it. The next day I found that it was on Amazon for $225, so I printed it out and returned. Now the catch - it's not really matched on Amazon if it's one of their vendors. Totally misleading and it cost me a trip to the store and $78 when they found me another vendor. Please note that there were many cheaper than Best Buy. Bottom line? Price Match is a racket and the store should be used to shop for a model, then leave and buy it online. Never again will I buy anything there (and don't get me started about my Best Buy Gift Card that can't be used on their site for one of their vendors).

We purchased 70 inch Sharp TV and a Sony sound bar. We paid for the extended warrant for the TV. A year later we tried to use the warranty but were told it was for the sound bar. On the receipt it only has a code for the extended warranty, there is no way to verify it was applied to the TV or the Sound bar. The price for the warranty would be the same for either item. I told the customer support person that it makes no sense we would buy a warranty for the solid state sound bar instead of the 3,000 dollar big screen TV. He agreed the store clerk probably entered the information incorrectly but they couldn't change it a year later.

I went to Best Buy in Rancho Cucamonga to obtain a credit card and buy a laptop for school. However when I went to apply the person attending me did not specifically explain the information I could write down and I know that he did not explain well because that same day my sister also went to apply and when the person helping her out helped her, I listened and notice the information she was receiving was different. I noticed something wrong because it was not the first credit card that I had and I know my credit is in good status due to my other cards and when I told the other employee helping my sister if what I had put would affect my application he said, "Yes it might" and due to that mistake that the person withheld from me I was unable to get accepted however my sister who has had no credit cards before nor actual credit yet got accepted that same day.

So I needed to order a laptop for my son for school and it was an emergency, so I went with next day shipping (extra $30). When I went to pay for my order I decided to used PayPal as my option (figuring if there are any issues, I have a better chance of getting my money back). I click submit and I get a message saying there is a problem with processing my payment. I immediately go to my bank account and I see that the money was taken out. I then go to my PayPal account and I see the money has been account for noting that Best Buy was the merchant. Yet online at Best Buy there is no order. I call them and explain the situation and I'm told that they have been having a problem with PayPal orders processing and that I should send an email to paypal@bestbuy.com and my money will be refunded very quickly.

I was discriminated based on a mental illness that I have be fighting for over 7 years. Mike the manager asked why I was shaking and my reply was due to a diagnosed medical disorder, he laughed directly at me, telling me I was lying and that nothing was wrong with me. I have this recorded and saved on my phone so there is no he said, she said. He even went as far as to email the second location my information so I would not be able to get warranty work that is rightfully mine. The work that was only agreed existed after he l disclosed that I used to work for the company. Before any mention he told me no such warranty work existed. A direct violation of the Canada human rights and mental health act of Canada and discrimination on a condition I can not control.

Don't buy top load Whirlpool washer. 2nd time cover broke under 5 yrs. Don't buy from Best Buy. Don't get extended warranty up to 60 days for service. Geek Squad handles calls: inefficient, rude, condescending. Best Buy said they sent info; Whirlpool never got it. Best Buy rep. implied it was my fault it broke. 60 days for repair! That's not the repair. That's diagnostic to see if they want to repair it.

They delivered the dishwasher and then I had to set up an installation. They were supposed to call the night before to give me range of time. Never called. Called them to set up another date and once again told they would call the night before. Never called. Dishwasher now sitting in garage for 2 weeks. Called them again. Can't find order. Argued and then suddenly found order. Supposed to come today. We'll see... Never again.

Today I ordered a laptop bundle for $270 online that was advertised in yesterday ad. It said it would be delivered on Thursday (3 days). About 10 minutes later I received a e-mail that said the delivery will be delayed until 10/14 (1month). It gave a phone # if I wanted to cancel, which I did. I asked the lady when to expect the money back in my bank and she said 4-10 days. Now I cannot buy a laptop until the money goes back into my account. I think I have had problems with Best Buy in the past so this doesn't surprise me.

I had a wicked experience a few years back where BB failed to abide by what their manager told us. I looked at computers late yesterday and was not told that these were the sale prices. There was no sign posted referring to the prices as a "sale" price nor did the CS rep we talked to mention it. He even write down several computer prices so we could "sleep" on our decision. I went to BB today to purchase a computer and the price was $200 more than the previous day. Would the BB Store Manager offer us the sale price? NO! We went to Office Depot / Max and got a much better deal on virtually the SAME computer. BestBuySux.com now leads one to a Best Buy site where no one can post their BB experiences. Ha-ha -- they could not handle the criticism!

I recently spent over 10,000 on three TVs for my home. I've found, the staff to tell me anything I wanted to hear to get the sale and then once it's scheduled for delivery, they change their story and don't want to do the things they promised for set up without additional charges that were already promised in the store. The delivery staff just said "we don't do that, that's not our job" and when I confronted the manager Robert he could have cared less. I would have thought that at price range I'd get better service, but I was astonished with how they responded. Get everything in writing if you go there or just stay away. It's not worth it.

By mistake I placed an order for two laptops. The next day I cancelled one of the laptops, no problem there. But then a week later I got my laptop but two anti-viruses, sometime later I checked my account and found a charge for a laptop and an antivirus. Called them, they told me "No problem. We will cancel the antivirus and the charge will be dropped." Well two months later, three more calls at different times and dates more than six hours invested on a simple issue and no result. Talked already to more than 20 different people on their UNCUSTOMER SERVICE. Some of them even hung up on you. Best Buy by a long shot has the worst customer service...

I went to the one in Richmond 77406 in the Walmart plaza a couple of weeks ago looking for a reflector for my sister who is a photographer. I asked someone to help me and he said, "Yeah. I think we have it but I do not know where. Sorry." So I said, "Ok, so you have it?" He said, "Yeah but sorry, I don't know where..." So I said, "Ok, can you get me a manager?" He said, "Yeah..." A few minutes later a manager showed up and I said, "Can I ask you a question?" He was sooo mad at me as if I am intruding on his privacy. He then suggested I go buy it from Amazon. I left frustrated. Then today I went again to buy a drone. My sister and I found one. We called an associate to see if they have any other kinds. He said word for word, "We do not carry any drones. They are all online." So we said, "But there is one here." He goes, "Really?"

I purchased a 32" Insignia TV from Best Buy (BB) for $150. 7/13/14, the day I recycled (at BB) a previously purchased Best Buy TV after 5+ years of flawless operation. I bought the Insignia on the recommendation of a salesperson that it was BB's own brand and a great TV.

I was lied to straight faced by the sales staff, and Ron **, the manager at the Best Buy Mobile in Bradenton, Florida. LIE 1: I will get better service by upgrading phones, and spend less. LIE 2: "If anything goes wrong" I will get my replacement in a "Couple days" (phone died on day 36). LIE 3: The sales rat got on the phone with Geek Squad, and placed the replacement order, and that took over 6 hours and said "If your replacement won't get here in 5 days, come back then and get a loaner." LIE 4: "No record of my order ever being taken", and NO LOANER PHONE?? Here is when Ron the manager rolled his eyes and said "What am I supposed to do??" The staff was as RUDE as they come. Note: I'm cutting up my credit card here. Anyway, this goes on and on until it's the 15th day and I still am without my phone... I've had to spend a few more hundred dollars due to their incompetence. (Landline) Could not be any worse...

On July 26th I took my laptop into my local Geek Squad for repair. I was unable to turn on my computer and looked to the "experts" for assistance. They deemed that it needed to be sent to the service center for diagnostics and would contact me in a few days to tell me the repairs needed and an estimate and repairs would be made within 2-4 weeks. My laptop was shipped to Kentucky the following day. I was contacted just a few days later and was informed my motherboard needed replaced as well as a key on the keyboard was missing. I agreed to the repairs and anticipated my equipment return in the next 3 or 4 weeks. 4 weeks had passed, I had not received any further communication and school was approaching a week and a half later on August 31st. I called the local Best Buy store for an update, because the service number I had originally been given was invalid.

I bought a laptop a year ago thinking it was a brand new laptop. The salesperson never told me it was refurbished. I notice it today because I filed a complained against Hewlett Packard and when I was ask to give the info on the laptop I couldn't find my paperwork. I remembered I got an email when I purchased the laptop so I went back to look for the info to provide HP with the serial number. I notice it said refurbished. 1 YEAR Geek Squad Protection Plan with ADH. Product Covered: HP - Geek Squad Certified Refurbished 15.6" Touch-Screen Laptop - AMD A6-Series - 4 GB Memory - 500 GB HDD - Sparkling Black. Model #: gcrf-f5y40ua #aba. GSP Plan ID: **. Plan End Date: 02/22/2015. Plan Holder: **. On the plan holder my brother's name appears because he had recently purchased a laptop so his account came out and was credited for it.

Bought a coffeemaker and it stopped in about 3 1/2 weeks. Because after 14 days they would do nothing or offer anything. Who expects their coffeemaker to stop in that amount of time??? A 14 day return policy is UNFAIR for these types of products. I will not go to that store again. They also charge restocking fees, and offer insurance on small items! Another way to get your money.

Ordered and paid for a refrigerator on 09-02-15. Was told it would be delivered on 9/9/15. At the time of order there were 8 in stock. On 9/9 they arrived to haul away old refrigerator but did not have the new one! Customer service stated they were now out of stock and would not deliver until 10/23. Best Buy did not have the courtesy or service to inform us of this. We lost work as well as emptied and disconnected the old refrigerator. Horrible customer service.

I have been a loyal Best Buy customer for years. Have a credit card in good standings and buy lots of products as well as my family. That being said, approximately a week ago I purchased a bluetooth selfie stick, and had problems with it connecting properly, so I was going to exchange it for one with a cord. Well I lost my receipt and I paid cash, so the girl tells me there's nothing we can do without the receipt and figured the manager might help out. Nope. So I just gave them this useless thing and walked out... I am paying off the rest of my credit card. Cutting it up and not shopping there again. I will gladly pay more and go through the manufacturer instead. They weren't gonna lose money. I was getting another item to swap out.

I have been a customer, mostly all in Electronics since your first store opened in Mpls. Now you don't even have an acct at your Website for me which I opened in 2005. I did not notice that at the end of my online purchase (Sept 2) that there was a notice (saw that today Sept 8) if you wanted to change Shipping Address which I discovered 5 minutes after I placed my order. I called back immediately, was put on a long hold, then cut off, called again, another 28-minute hold and Alyson ** promised that the change went through. Today the pkg arrived at my house. Called back, put on long holds, as a matter of fact 45 minutes, and then disconnected. Customer care was trying to Chat with a Coach.

I got my phone through Best Buy, got the glass protector as well as a case, also bought their insurance. Not knowing it is worthless if you go boating and it ends up at the bottom of a lake. They told me my insurance I bought was only for a broken phone. They said that was the only insurance they offered at that time, they now have insurance for a lost phone. Although they said they don't let people know they now offer upgraded insurance if you had purchased it previously... What??? So I have been paying for nothing. No wonder Best Buy is going down the tubes. Hope it doesn't take long before it is in gone. SO PLEASE SAVE YOURSELF MONEY AND HEARTBREAK. DON'T BUY Best Buy INSURANCE.

I have purchased a new mobile and taken the extended warranty program as the salesman told me, I could cancel within 30 days. When I went to the store after 3 days to cancel, the staff over there talking all types of nonsense. I have spent over 60 minutes, waiting to talk to some in the customer service. The guy in the customer service was talking with his girlfriend and talking all nonsense instead of taking care business. No value for customers, they are cheaters, never go again.

I am so tired of going into Best Buy to pay my bill and have a problem. My husband went to pay our bill, and he had to come back and get my social security number to pay our bill. How stupid nowadays with identity threats. I promise from now on we will not be buying at Best Buy unless they change their bill paying policy.

After researching over labor weekend for some good deals on the Breville 800JEXL Juicer, Juice Fountain Elite $299, I learned that Macy's was offering a $50 mail rebate and also they had $25 coupon or a 20% coupon. Since Macy's nearest location to me that had the product on its shelves was over 1 hour away from my house, I decided to contact Best Buy which is next door to my house to check what they needed in order to "Price Match" the item the competitor was offering. A Best Buy employee said they wouldn't price match for the same deal.

We ordered a washer dryer and freezer for over $1000, plus installation and protection last week. They said they had to deliver the day before they install so my husband took the day off of work to accommodate their company policy. Everyday this week they called my cellphone to confirm and required a call back. Sure that was annoying but if it means on-time delivery, no problem! Only Friday came and they never delivered. We called and were assured that it would be delivered today between 7 and 9 a.m. and installed this afternoon, so we moved around all of our weekend plans to accommodate.

I bought 2 Galaxy S6 edge plus phones from Best Buy, and when I started using them I found that the charge on one of them does not last for 4 hours. I went the very next day of my purchase date to return them and they refused even though their policy states that I can return items within 14 days of the purchase. I talked to the manager and customer service and neither wanted to help. I think it should be called Worst Buy as mentioned in other reviews.

Mark at Best Buy.com sold me a front load LG washer and LG gas dryer over the phone. He said I had to buy the dryer vent kit and dryer gas line if I wanted them to install it for me. So, I did. Free haul away was included. My order number was **. I later called back twice talking to 2 other employees to have my washer door swing to the right and dryer swing to the left. They said no problem. They wrote down the note.

Rating two experiences if I may. The first... I told an employee I was going to buy a TV and which one I would buy, but he said someone would be with me shortly. Twenty minutes later I left and, no idea if they heard me, but I said "I guess you don't want my money." Bought the same TV online for 300 bucks cheaper. Against better judgment I bought a washer and dryer from them. It was a good deal and I was promised 12-month no interest and points, but actually it was one or the other. Then I almost had it all paid off, but the year rolled around and boom 300 extra bucks. That's on me, but what a horrible way to do business. Who can we ** today - Best Buy. Lost my business for good.

I was bought a 50' Samsung TV for Christmas not even a year ago along with a two-year warranty. At the time of purchase the associate said the warranty covers everything! Spills, cracks (even accidental) and drops! So not even a year later I'm moving so while vacuuming I turned and ever so lightly tapped my tv with the vacuum and yeah it cracked, so we call Best Buy, explain the story and again the girl on the phone says "oh you're covered, we'll send someone out". A week later the guy comes out, laughed at us and said "we don't cover physical damage". When I told him over and over again "no way", the girl on the phone said you do. He made me seem like I was stupid (for thinking that) and a liar.

Please excuse me if I mess up a bit on the months/dates as this has been an ongoing issue for almost 2 and half months now and it's getting to the point we can hardly remember which incident is which. We purchased a dishwasher in May at the Brighton, MI location - a Bosch dishwasher that had good consumer reports and paid in full having it delivered and installed to our home in Howell. After a matter of maybe 6 weeks, the unit stopped draining, cleaning properly and would not run a full cycle.

Dropped off new fridge at approx 2 pm (window assigned was 10am-noon), so they were two hours late at best. They would NOT UNHOOK current waterline and attach to new fridge!!! Online it states that they will, they do not. So I had to call a plumber - $250 later and days after delivery hook up should have been done. I was out of town or I would have done it myself. DO NOT BUY AT BEST BUY!!! GO TO HOME DEPOT, THEY DO WHAT THEY PROMISE.

August 2014, we purchased Samsung appliances for our kitchen. The # DW80F600OUTS dishwashers control problem has been problematic from the beginning. Over the month, the dishwasher does not wash or dry, the soap dispenser does not open and the machine turns off a few minutes after the cycle begins. Best Buys ranked this equipment as top rate and we trusted the sales people regarding buying fully functional appliances. Their response to a non functional dishwasher is that it's our fault we did not buy an additional warranty, to make the product, isn't defective. This product has been discontinued but the buyers who have purchased are basically screwed. We were defrauded by Best Buy's Pacific Kitchen and Home Sales staff.

Best buy is a completely trash company. I did a job application online to see if I could get a chance to work there, but my application was denied. They said that my work experience wasn't enough to work there. What is done, because I have more experience than those who are working there. I don't understand why they hired stupid people to work there when there are more professional people who really deserve the job. Every time I go to best buy, I see inexperience people working there, and they are very rude and is very hard to get help from there. That why I don't understand why they hired those people instead of good people who can do a better job. If you want to work at Best Buy, I suggest to think twice because is going to be impossible for you to get the job.

I purchased an iPad this last December. It recently wouldn't turn on. I went back to the store and a sales clerk tried five different things to get it back on. He said it was dead. No good. It's a throw away. He said I needed to go to the Apple Store and they might take it back. I asked to talk to a manager. After waiting twenty minutes he told me they won't take it back even though it was within the one year warranty. They got it from Apple. I wanted them to exchange it for a new one. Said they won't. I left feeling very frustrated. Went online and researched the issue. Within ten minutes I had instructions to resolve the problem. The iPad now works as it did before. It would be nice to have people working with technology who really know what they're doing. Knowledgeable sales clerks and managers who are willing to work with customers is not what you'll find at the Jantzen Beach Best Buy.

On May 27, 2015, I purchased a new computer from Best Buy, complete with Geek Squad package and virus protection package and Windows Office 13. They told me at the store they would need a day or so to install everything. No problem. I paid on my debit card, took my receipt and left the store. The next day my son-in-law picked up my equipment and brought it to my house. He took my receipt with him, just to make sure there was no confusion.

One star is too much for this business. We used Best Buy to buy appliances for our homes. First, fridge with french doors later washer and dryer. Now, we were thinking about updating our kitchen in new home looking at new fridge and some other things. We realized that we were missing some rewards (when we purchased washer and dryer with Best Buy Credit Card - it was advertised that we would get % back). Of course, it was in the middle of the move so we completely forgot about it. I have never seen any money back and just forgot about it. Now, talking to friends...turns out you don't get money back but it comes in the form of rewards points (not great incentive but ok). Well, called reward center (first 3 people I spoke to you could not even understand - outsourced to Panama and other places). I asked to be transferred to US call center but was told just to keep calling and maybe I get lucky.

On August 23 2015 @ approximately 8:15 myself and my husband was trying to purchase a laptop for my daughter for college. A young man was explaining the differences between the brands and the features when a rude and unprofessional employee walked and started slamming them closed. I was very surprised by her behavior so instead of saying something to her we just walked out. This took place at the Gateway mall in Brooklyn.

I purchased a Dyson Turbine Attachment (Cost $77) with host of other items to tune of more than $1000. But I received a HP printer instead (label says Dyson Turbine). I called customer service who asked me to go to a nearest store. I went to Best Buy with Printer and Manager - Chris ** - there refused taking it back saying that online orders cannot be returned at store. When I argued and expressed my frustration, he threatened to call police. He was rude and unhelpful. I now stuck with printer I don't want.

Went to Best Buy to return 50 inch Vizio that freezes and locks up after 5 minutes of being on. Bought extend warranty, was told any problems in 1st year they would return or replace. NOT THE CASE. They are sending it out for "repair" and we are w/o a TV for at least 3 weeks. They will do this (per them) 4x before they return our money... So they lied to us when we bought it and we will NEVER DO BUSINESS WITH THEM AGAIN. Headed to Costco to buy a new TV, when and if this comes back "fixed" will put in basement. They lost $1,000's of in business from us!!!! Don't buy from them, should be called WORST Buy.

I purchased an extended warranty on my Samsung smart tv because the Best Buy associate told me that if I have any problems (excluding physical damage) with the tv during the extended warranty period, simply bring it back and Best Buy would replace it no fuss, no hassle. She said that I could enjoy my tv worry free since I had the warranty. One year and one month later, the speakers started making unusual noises, so I fished out my warranty receipt and took my tv to the same store in which it was purchased. After speaking with a customer care rep at the service counter, I found out that I was baited into buying the warranty with the above misinformation, and that versus replacing the tv that day, I had to go through a process that could take up to three weeks while Best Buy and Samsung techs played tennis with my tv.

Tried to return an unopened piece of merchandise. I was told that "policy" did not allow the return (15-day return). As a business owner I know that policy is a guideline, not a law. I was told that I would have to keep it, even though I had no use for it. Of course I will not go back and it will be my goal to discourage everyone I know not to shop there as well.

Best Buy has absolutely the worst customer service I have seen. They try to substitute lots of emails for real service. I submitted a tablet for repair during the manufacturer's warranty and it was accept for "repair or replace." Since then I have been notified twice to pick it up only to have the clerks tell me it was not repaired and is out of manufacturing. I am offered a credit to buy a more expensive unit. This amounts to "bait and switch" and when I complain it becomes my problem because I did not buy the Best Buy warranty. The problem is that I bought from Best Buy. I have appealed to the corporate offices and been told the same story.

Purchased a new range. Scheduled home delivery for the following week. Received an automated voicemail the night before stating the range would be delivered between 2:30 - 4:30 the next day. Cleared out our afternoon to await delivery. Received a call at 1:30 saying they are "running behind" and it would be delayed for about 1.5 hours. Received another call at 4:30 saying "the truck broke down" and delivery would be around 8:30, but "That is just an estimate. It could be later."

I bought a Sharp 50 inch TV from Best Buy 10 month ago. Now it is not working correctly. Evidently Sharp has it under a 1 year warranty, however the Geek Squad cannot locate the TV in its records even though I have provided the credit card purchase information and the serial number from the TV so they refuse to make the repair. It seems if you do not buy the extended warranty from Best Buy, they will not make any repairs under warranty. After waiting for over an hour on the telephone to various representatives, they simply hung up and disconnected the call. They have my information about the TV, the e mail address and 3 different telephone numbers but I have not been contacted by either Sharp or Best Buy. Best buy store manager in the woodlands said I needed to contact Best Buy at their 800 number but that did not work either. No customer service department would be better than a lousy one.

Best Buy Chula Vista. Cashier Member ID: **. Sales Manager: Jenny. I chose this title because Best Buy cashier, employees and managers should be Best Buy ambassadors. 2 weeks ago I went to Best Buy Chula Vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call Citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card.

I have called many times and no one answers. Two times someone answered and said I would have to speak to someone else about my question. I held on for about 20 minutes, someone answered and I shouted that I am coming to the CORDED speaker phone. I shouted to make sure she would hear me. When I spoke to her after turning off the speaker, she hung up on me. Another time, after being transferred to someone who was supposed to help, I got disconnected after about 20 minutes. This was at 1800 Broadway. 212-246-9734. I have second thoughts about purchasing through you but still am considering.

Bought top of the line TV from Best Buy in Middletown NY. $6,000 order. On Aug 6. Promised delivery and haul away on Aug 13 between 9:30 and 11:30 and set up on Aug 15th. In addition to TV supposed to HDMI cable and Panamax surge protector at $99 and $271 each. 1) Delivery and Haul away did not come at time. After numerous phone calls to people who knew nothing, finally came at 7 PM on Aug. Delivered TV and an empty HDMI cable box. Had to go to store and return empty box and trade it in for a different HDMI cable (store is 30 min away). Promised set up (by a third party - not Geek Squad) on Aug 15 (9 days after purchase). Numerous phone calls. No one came but man named "Tom" said he had all the time in the world on the next day (Sunday and I would be his only customer). Told him I had a funeral to attend at 3 PM. He arranged to come at 11 AM.

I had a horrible experience in Sherman Oaks California location which locate it on Van Nuys Boulevard. I had Mobile Sales supervisor tell me that she's going to help the next customer when I was waiting hour. I was sitting there waiting patiently and I started calling Verizon and figuring out what plan I wanted to be, on which I wanted 7 transfers switching lines to Verizon (was seven lines which will be 7 new devices) to rush me off the phone, to rush me to leave and didn't help me and tell me if I'm getting the phone or not - that she's going to help the next customer. What? She was even there at the time I was waiting. She popped out of nowhere it started barking at me.

Is it possible to give a negative star rating? Because that's what Best Buy deserves. I ordered a portable AC from them and they said it would be shipped within 3 days. I got an email saying it has been shipped but when I didn't received it I called customer service and got the run around. They told me it was shipped but backpedaled when I told them that I was looking at the UPS shipping information. The only thing they offered was to call around and look for the item for me even though I told them it was not in stock in our city at all. Then the rep offered to cancel my order for me when I asked what they were going to do about their lie. I feel Best Buy misrepresented themselves. I found out during the call that they didn't have the item I ordered in stock at all and that they generated the UPS tracking number without anything to ship. They are frauds. I will never in life order from them ever again.

We bought an LG dryer model DLEX3875V in 2012. We chose an extended warranty through Best Buy. I have now discovered that Best Buys made a deal with AIG to service these warranties.

Ordered a 500.00 all in one laser printer on 8/10/15 for delivery on 8/12/15. Never showed up and tracked package and it said "receiver requested a change in delivery date and they had to reschedule at 9:43 AM". This is pure bull. I was the only one here waiting all day for the 8/12/15 delivery. No one called here either to schedule. BTW it was UPS that had this info on their tracking info. Called Best Buy because it is now one day late and I had the most unfortunate experience with Valerie from Customer Service. She was arguing with me that someone from this office called to reschedule. Probably the most ignorant person I have ever dealt with in the customer service field. Needless to say, this organization is done with "Best Buy" and their promises. So unprofessional. I am getting the word out.

I purchased a camera from the Naples Fl store less than three years ago. Within one year, it ceased to work so I returned it. There was quite a long wait to have it fix. I went back and forth with the Geek Squad and finally, after complaining, I was allow to get another camera because they could not fix it. I purchased another warranty, although I did not think this was my responsibility since I did not break the camera. I received this new replacement camera a year ago. About two months ago, this camera froze and wouldn't work. I waited in line, and was told that once again, the camera would be sent in for repair. Two weeks later I received the camera in the mail with a notice that it was repaired. Then, 3 weeks after the repaired camera was sent back to me, the camera once again stopped auto focusing and froze.

Took multiple tries to order TV online to be picked up by my daughter in another town. Once order was finally placed, said confirmation was emailed to me. Never got sent to me. Called customer service and sat on hold for 10 minutes only to get disconnected. Finally got through and they still could not give me a confirmation. Total purchase $172, total time... 2 hours.

Best Buy, I believe you need a course on customer relations and at the very least, full transparency regarding some of your shipping/delivery policies. Last week, the company I work for placed a $600 order with Best Buy for two refrigerators for our office. Prior to placing the order, I called customer service to make certain that our old appliances would be hauled away for no additional charge. The CSR confirmed that yes, haul away service was included with all appliance orders.

My washer died on Sunday. I ordered a new washer-dryer on Monday; the price was great! I wasn't expecting that it would only be delivered Friday. I figured at this price, it could be a high demand, so just go with it. First issue: The website froze at the time of ordering and you can't add the appliance recycling to your order. I only noticed in the email confirmation the day before the delivery (I had received it on the Monday I think but had just read the top part). Recommendation: Any action required by the client to complete their experience should be at the beginning of the communication. Day of Installation: The guys were very polite but quickly tried to blame the Sales for lack of communication on the Install process. It was a recorded message which I didn't hear most of because of my kids in the background but they did mention it somewhere in an email that I had to unscrew the hose for the washer.

I called the Best Buy store in Battle Creek, Mi. and ordered Epson printer. The tracking number supplied by Best Buy stated the printer was delivered on July 31 at 5:06 pm. No it was not. I called the store and they gave me a number to give to UPS who would answer my questions. UPS told me they would have to complete the investigation which would take up to 10 day. I then called Best Buy and if I wanted a printer I would have to pay for another one until UPS found the original one. I went into Best Buy and bought a new printer which now amounts to around $240.00 applied to my credit card.

My wife & I went to the South Portland Maine store looking to buy a sound bar for our television. A very friendly staffer named Joseph helped us out. We decided on the 2015 Samsung 6.0 (?) curved bar that Joe had played for us. Joe then informed us he had 1 Samsung 8.0 (? or a larger version of the one he had played for us), but it was a 2014 & would one be a few dollars more because of the extra watts. We decided to take it.

I purchased a TV 1 1/2 ago from Best Buy in Newmarket. The salesman offered me an extended warranty on the TV which he told us was a no questions asked replacement warranty. I was buying it for the kids and I even said to him that my kids are accident prone so I think the warranty is a good idea and he confirmed that even if the TV was dropped it would be covered with up to one replacement. The cost of the TV was $180 and the cost of the warranty was $120, a lot, but I bought it.

I've witnessed extreme harassment of employees by the managers as well as management ignoring customers. When I worked there I got harassment from management and specifically by Brian **, Adam **, and Emily **. Then when I complained I got fired because of a trumped up charge that was completely inaccurate.

My name is Benny **. My car is 2015 Toyota Highlander. Before I make an appointment, I go to Bestbuy store and make sure it's compatible with the Viper Responder LC3 5706V 2-Way Remote Start and Security System. Bestbuy print out the document - everything say is compatible with my vehicle. And then I make an appointment on July 31, 2015, 01:00 PM 4 Hrs 162 SANTILLI HWY EVERETT MA Confirmation Number: **. It is the lady help me to install it. She say it take 4 to 5 hours to finish. I said I wait here at Bestbuy out there until finish installation.

We bought a refrigerator for 1500 bucks. The ice maker didn't work well, and we had it repaired. We bought the extended 2-year warranty. It broke again. I was two days outside the warranty period. This thing is a total dud. I want to give it back, but the ice maker is considered an "accessory." Best Buy does not stand by its products, and as far as I can tell, all the big appliances are duds. Calling customer services is useless too. I am irritated and want to shout from the mountaintops not to use this place for ANYTHING. They are awful. The sad part is that I know they are awful, but I went there anyways. It's my own fault for thinking it could be different. BEST BUY IS AWFUL.

Purchased TV stand on July 28th. Arrived 31st in damaged box and opened. Found several dents on wood. Called Best Buy. They said "we'll email the return label." I never received it till today UPS had the return label, picked up and brought the another box, a little damaged box and opened, dent on woods. Did not even take out the wood. Can see the flaked plywood and dents.

We bought a 55' TV from Best Buy less than 2 years ago. ALL 3 of the HDMI ports have burned out. After reading all these bad reviews I am concerned that there is a dim future ahead of me with this tv. I will NEVER buy this Best Buy product again!!! I will spend a few extra bucks for a longer lasting product.

I went into Best Buy on July 19th to purchase a new phone for me and another family member. They were running a promotion where you would get a $200 gift card for each phone that was put on a payment plan (this model only). We were told they did not have any in stock at the store, but they would order them from another store. The other store was called while we were there and we were told they were successful in ordering them, and we would be able to pick them up in 7-10 days max.

My sister said will get me a tv. Chose 32" Best Buy Insignia, approx $280. Moved in suitcase, clothes wrapped around. A piece of the picture missing. Asked to fix, said not covered *internal cracked screen*. Pay $285 to fix. Poor sound, no surround as had years ago on smaller one & quality and will not exchange. Say, even if leant on will crack & not covered. Manager & staff don't care, just want take $ for poor quality. 3 months tv nearly 300!

We visited Best Buy on July 21, 2015 and placed an order for a dishwasher, cooking range and steam technology dryer. They assured us delivery on July 30 and install July 31. They called on July 26, 2015 saying that particular dryer will be available on August 12th. I changed the dryer and assured them it was okay as long as the dishwasher and cooking range were delivered on time as the contractor had to measure for the counter and cabinet works. The contractor complained that no one came on 30th or 31st or on Monday August 3, so I call them and found that you are placed on hold for a minimum of 10 min to 30 min each time you try to get in touch with them.

My wife and I went to your Best Buy store (202 Concord Pike Wilmington DE.) on 7-5-15 to upgrade our AT&T phones as we do every 2 years. This time the store didn't have the same offer as the earlier weeks (G5 phones for 1.00 upgrade fee with a new 2 year agreement). The young man told my wife that if we took the next plan our bill would only go up 4.00 for each line making our bill 8.00 more for 30 months. At first we didn't believe him but he kept insisting that this was true and assured us if it wasn't we could bring them back.

I purchased a refrigerator at Best Buy. Within 6 weeks it failed. The compressor locked up. It was a major American brand. I called the company and they said the brand is only a trade name that is owned by second company. I contacted the second company and was informed, the refrigerator was made by a third company whom they contracted with, and that company was out of business. Therefore I had no warranty rights. BEST BUY had misrepresented the sale by failing to inform me the company who manufactured my appliance was out of business, and subsequently no warranty, and did not back me up or offer a refund. This was a retail sale represented as such, not a "as is sale". I was out the money, and the only recourse was to contact my state consumer protection agency. Never again Best Buy.

So I read their terms online regarding price match and went into the store. The people in there were as dumb as rocks when it came to policy. At first the people at the service desk had to call a manager to ask if that particular store honors price match. Then they had to call again to see if they price match Apple products. At this point I knew I made a mistake giving Best Buy another shot at my business and it quickly got worse from there.

Do not purchase from this store. If you do, especially do not buy the extended warranty. I purchased an item, bought the extended warranty, and even had the sales manager write down the terms and conditions. The item broke a year later, which is no big deal because things do break. I went back to this store to have this taken care of under the warranty they sold me. They checked-in my item, let it sit there for weeks, then called me and said they couldn't fix it and all they could do was offer me a "small portion" of what I paid back. But that amount would be depreciated, which means I would have ended up with not even a quarter of I was supposed to put towards a new items.

I bought a tv from Best Buy. It arrived via delivery with a crack. I made arrangements to return the tv and in the process, purchased a different tv and received the new tv in three days. I made sure to cancel the first tv order on at least 5 occasions. All of the time spent over the phone holding for a Best Buy phone represent escalated into more issues. The phone representatives are clueless and worthless. Evidently, none of my cancellation calls went through because five days later, I then received a replacement tv for the original tv that I canceled. After spending at least 3 hours on the phone trying to come to a resolution, I finally made arrangements (which I had to pay for) to have UPS pick up the tv and take it back to Best Buy. It was a disastrous nightmare of an ordeal and I will NEVER purchase anything online or over the phone with Best Buy again. Probably never even step foot into a Best Buy either.

Do not ever go to Best Buy, they will get you in the end. We bought a computer and spent thousands. Best Buy has a policy of return - 15 days after that, you are on your own. We bought a Toshiba Satellite Windows 8 19 days ago. It is now obsolete because they have a windows 10. It cost 100.00 to put all my programs from the computer we bought that ended up bad to put on the new computer windows 10. It cost $50.00 because it was a windows 10 and not an 8. A total of $154.00 to pay because we did not purchase Geek Squad. I would love to find anyone who purchased an item from Best Buy and it went bad after the 15 days and you did not have Geek Squad. They have a scam going and I would love to stop what they are doing. They also are very rude on the phone when you call and complaint.

I bought a roadster 2 from Best Buy 20 days ago for a buddy of mine for his birthday. I just gave it to him 2 days ago, but it turns out he has bluetooth in his vehicle. So we went in today to return it and get him something else. First of all, the guy at customer service should not be allowed to deal with customers ever. As soon as we handed him the device and receipt he rudely pushed it back and said "we will not take this back". We asked why and he said that it was outside of the 15 day return policy. He then said "even if you had brought this back 4 days ago we would not accept it". He then continued and said "the only thing you can do it put it on Craigslist or something". He then turned around and started doing something else.

Purchased a Sony Camera on 4/4/2015. Purchased extra warranty for $49.99. The camera broke a latch on 7/22/2015. I returned it to the store to exchange it for another camera. I was told that it would take about two weeks to get it repaired. I showed them the extra warranty that I purchased and explained that I was told by the camera associate that I could exchange it for a new camera. Jerray told me that I was misinformed (Note: The camera is still under the manufacturer warranty). I then asked for the money back that I paid for the extra warranty. Two associates stated that they could only give me a prorated portion of the extra warranty back.

I went into Best Buy to spend some rewards points and decided to buy a $45 Xbox live points bundle which was actually worth $50. It had 3 $15 cards and a $5 card (basically pay $45 for $50 worth of cards). Anyway, I get up to the register and for some reason, the item won't ring up. The manager says, "Here, I'll give you a $50 card for $45 so you don't have to enter 4 different codes." Sure, works for me. I get home and the $50 card won't work on my Xbox one. It says it's not activated. I call Microsoft and they say that sometimes it takes a day so I wait. It still wouldn't work so I called the store and after being on the phone for an hour they give up and basically say, "You need to come into the store."

I went to Best Buy Cedar Rapids, IA to look for an iPod. My husband asked a clerk who was just standing in her station where we can find apple ipod. She pointed us where to go instead of assisting us. We went and look for it where the apple product is at and I could not find what I was looking for, so we went and ask her again if she could assist us exactly where the ipod is at. She just pointed us to where to go again instead of assisting us and taking us straight to what we are looking for. I felt that because I am a small Asian woman that she was not willing to get out of where she was standing even though she was not assisting a customer at all. I told her "You have such a great customer service lady not doing anything to assist us and yet getting paid just standing there doing nothing." I went and ask to speak to the supervisor.

Best Buy's total price included the item I wanted as well as the shipping. That was fair and clear. Then, they didn't honor my request to contact us before showing up for delivery. As a result, no one was home, so we needed to wait an entire week before they could show up again. If they had merely telephoned us to let us know when they were going to arrive, we could have been home to receive our item. Next, they added an additional charge ($76.29) to my credit card account. If I had not been checking my account, I wouldn't have known they had done so. When I phoned to look into this fee, they tried to explain that it was additional because they hadn't charged me the full price initially - but they had! Watch out for Best Buy! I will never give them my business again, and I hope you won't either!

Was completely ignored for an hour while waiting for the employee, and yes he did know I was waiting.

It is the worst customer service ever. It's a nightmare to deal with them. I call several times they put me on hold for 30 minutes or more. They reschedule 4 times the delivery.. you should not order from them unless you don't do anything and can be on the phone for hours.

I went into Best Buy to purchase a new laptop. By the time an employee came around to see if I needed assistance, I kind of knew which computer I was wanting to buy. He then informed me that there was a better laptop than the one I was looking at and because it was on sale it was actually cheaper. I told him everything I needed for the laptop to include and he assured me it did. So I decided to purchase it. Three weeks after purchasing the laptop, I discovered that the laptop didn't have a cd drive, it was just a dummy one. I was extremely disappointed because I needed my laptop to include one.

Best Buy has professional staff. There are enough people working there to respond to your need. Some of the merchandises may be older version of what the factory has produced. Therefore, aggressive price checking would be required for comparison.

Best Buy misrepresented their Geek Squad cell phone accidental damage protection plan. They sold me a plan with misleading information and did not give me a copy of the terms that I was agreeing to. I tried to use the protection plan only to find out there is a $150.00 service fee. At the time of purchase the sales person told me there was no service fee or deductible and Best Buy protection plan has higher coverage than the protection plan through Sprint.

Wasted three hours of my life I will never get back. Called to get a price match on a vacuum. After spending one hour on the phone with the rep she put in the wrong item. Called again, spent another hour and rep wasn't interested or was she empathic about the situation. Didn't appear to want to help--this is sad. The order finally went through. Called to give feedback to supervisor but only got a representative to cancel first order. However he cancel the second order instead which is the one I wanted. Had to call fourth time to speak to supervisor. Seriously what a horrible experience. Do not ever purchase online. Best Buy's claim to providing good customer service is terrible. Again wasted three hours of my life to purchase a stupid vacuum. No wonder Best Buy can't stay in business. This is shameful and pathetic service. What a joke and after this experience I will not be getting anything from Best Buy ever!

Purchased a new camera and received confirmation that it would be shipped to my address. Five days later they emailed that the order was cancelled because they're unable to ship to a PO box. After speaking with several representatives I was informed that I would have to reorder at a higher cost as the sale had ended. Unacceptable! Shipping policies should be disclosed, prices should be honored and a customer complaint should have been responded to.

My wife and I planned out Bucket List vacation - Yosemite, Grand Canyon, Bryce Canyon and Hawaii. I bought a Nikon cool pix S9900 at Best Buy 10 days ago. Salesmen convinced me to get the two year warranty on it since I was going on vacation. I told him we were going to Yosemite and would be hiking. He said the warranty was an absolute must have in case I dropped it. If you drop it and it breaks you will be without a camera unless you get a warranty. Well guess what -- I dropped it and took it back to the Fresno store. Hmmm it turns out I am still without a camera as they have to send off the camera to get it repaired and thus my vacation insurance turns out to be worthless. I now have no camera to take pics with.

This is not okay anymore. Best Buy has given us a time to have a TV delivered three times now. Each time we were not called to be told that the TV would not be delivered to us. We have wasted 3 days. When I called they said it was rescheduled without our permission or knowledge. When we mentioned compensation they suggested just to cancel the order and refund the money. Uh NO. We did not ask for a cancellation, but COMPENSATION. THIS IS NOT OKAY BEST BUY. I would rather pay $200 in interest on another credit card than get your interest free crap and waste even more time waiting for your 'delivery people'. So on a $1000+ purchase (and keep in mind we are great customers who are never late paying their bills, and have bought big ticket items in the last year) we were only offered to be compensated a measly $25. This is unacceptable Best Buy.

So I went before July and purchased a fridge in cash. I was told there was free delivery so I chose to take the delivery. My delivery date was for July 2nd. The truck came and the fridge was all dented up so I never had them even take it off the truck. They said they were sorry. Someone called me to talk about the fridge and offered me a gift card if I was willing to live with the dents and I told them absolutely not. I want a brand new, scratch and dent free fridge like I purchased. I then said "okay, can I please set up a new delivery." They said that they can't set up a new delivery until the fridge is back in the warehouse??

I went into Best Buy with friends. We browsed the electronics, and I liked the Note 4, so I picked it up to look at it, and the sensor went off. A shiny new Galaxy S6 was there, so I used it waiting for a store employee to ask what had happened, but they only turned off the sensor and did not ask me, so I walked away with my friends as they turned off the alarm. I was not flagged down or chased after, but one friend had to leave and said that one man was following us, and said "Yeah they're leaving we don't have to follow them anymore." We were shocked, so she left.

I decided to check out my card balance because I notice that after paying my bill, my email keeps sending me messages that my payment is overdue. When I called customer service, the lady who helped me was very nice. I explained what happened and she says, "Ok do not worry. I will take care of that and refund your late fee." I told her that I did pay the bill the day of the due date (July 5). And I asked her why the payment was not posted and why now you are charging me late fee. She did check and she says, "Yes, no problem. I will fix that." So she did the requesting order for refunding the late fee.

SATURDAY beautiful day!!! Best Buy called, said delivery will be between 3:00-5:00pm. They will call half hour before they show. 5:35 no one called, waiting on line for over 40 minutes to get a customer service on the line. WASTED A SATURDAY.

I purchased a Asus laptop. When I got home unboxed laptop and found webcam did not work. So I returned it. When I asked the rep "Do you need my card?" he said "No." He told me the refund was done. When I went to atm there was no refund. So I called the store. The rep told me refunds take 3 to 5 days. Now I ask why does Best Buy get to hold my money and make interest on my money? My next call is to the media. And trust me this is no joke. You DON'T SAY ONE THING ANYWHERE THAT REFUNDS TAKE 3 TO 5 DAYS.

Since February of this year (2015) I have attempted to buy a MacBook Pro laptop computer for 1999.xx dollars ($2000). I have an account there, opened a year and a half ago when I bought a (rotten) Gateway Desk top $619.00. They will NOT send me a credit card, even though my debt with them is currently $400 and I have a limit of $2000. "Vickie" tells me to phone CitiBank, but gives me numbers starting in "1", like 1-80, 1-900, 1-700, etc, And Best Buy Mexico is just as bad. Best Buy "rules" forbid them from accepting Best Buy US cards.

Never order an appliance. I ordered a stove on June 20th for July 8. Called and verified delivery in June 21, July 7 and July 8. Each time I was assured that delivery date was solid. When I called at 3 pm July 8 was told they did not know where stove was and could not guarantee delivery before august??? Horrible customer service. No assistance. Never attempted to contact me. Told me I was given misinformation 3 times! I had to cancel and reordered with another company that guaranteed 6 day delivery.

I purchased the TV in Dec 2014, less than two weeks later the screen failed. It looked like impact damage with a central spot and lines radiating outward. I returned it to Best Buy and they replaced the tv. Today the exact same thing happened, and they would not replace the unit.. They asked if I wanted the unit back, I said "no". Has anyone had this display issue? I'm losing confidence in the Insignia brand. Thanks and disappointed in Best Buy.

I had to drive 45 minutes one way to return a charger, adapter and cover that was suggested by the sales person. Got home and all three items were wrong fit for my IPAD. Drove all the way back two days later (45 minutes) to be told I would have to wait two weeks to a month for it to be put back on my debt card. This is robbery! I should receive compensation for gas and time plus wear and tear on my car plus interest on $104.57 put into my account. I WILL NEVER SHOP THERE AGAIN.

If you can avoid buying any 1 Year Promotion items with Best Buy, then by all means do it. Most companies (Broyhill comes to mind) apply ALL of your monthly payment to any live promotion and gives you a ledger sheet of what you still owe. This transparency guarantees a positive customer experience and less angry support calls. Best Buy instead stack the odds in hopes they'll get a huge interest payout from you at the end, forgetting anything about making you a happy customer.

My husband bought me a laptop about 3 weeks ago. I unpacked it, plugged it in. I left it plugged into the laptop only unplugging it yesterday morning. I noticed the USB that they now are using for the power cord seemed loose. When I went to unplug it the whole USB housing came with the cord. We packed it up in the original packaging and brought the laptop back to Best Buy. We were told it was not in like new condition. It is brand new except for it had the problem with the USB. It even had the protection still on the screen. They told us the best they could do was send it out for repairs. It is past the 15 days return period. This is the last time I buy anything from this store. Previously I bought a 400+ blu ray player and the extended warranty and the remote stopped working. I brought the item back and I was told the remote was not covered under the extended warranty.

I have been a Best Buy consumer for three years and have always given more of the minimum payments. I was just hit with a $300.00 interest charge for apparently not paying on time. I called customer service and talked to a supervisor named Cathy and she said she apologized but that was their policy. They never told me that my "promotional period" was almost up and since they are the ones who come up with minimum payment amount, they make you think that you are in good standing when in reality, all they want is that interest charge. "TRICKERY"!!! I rather get a negative hit on my credit than pay this crazy charge!!!

My Best Buy credit card was replaced with new Best Buy credit card at purchase. My billing did not show up on the Best Buy account. I always pay through the Best Buy's site. Showed zero balance - no payment due so I went onto pay my other bills. Finally received a bill in mail which shows I was late. Called customer service which party lined me with Citibank. No one cared that Best Buy account showed zero balance. Now I have the late payment on my credit report for the next seven year. They suck.

I was told that they gave me a fantastic deal. What they did was group the items I purchased into a group so if I returned anything, they didn't have to give my money back. Then is jackass manager at Tyrone Mall in St. Pete, FL told me I had to re-purchase one of the items so he return all of my money. I already own the item, why would I buy it again if I'm trying to get my money back? That was July 2, 2015 - I still don't have my money and had to have the bank get my money back. Best Buy is truly the worst company I've ever dealt with. I will never go Best Buy again. I will never give them a debit card. In fact, I want my name and number out of their computer. They told me they couldn't do that. I wouldnt recommend this company to anyone. This is the worst buy.

Buyer Beware. My sister purchased a Samsung Galaxy Note 4G phone. Before she purchased the phone, I called and asked if the phone was used. I was assured it was not, however, it is discounted because it is a discontinued model. My sister ordered the phone and within the first three months, the phone began to run hot and cut off. Best Buy corporate office referred her to Samsung. Samsung said the 1 yr warranty is null and voided because Best Buy did not list the serial number on the receipt. Therefore, they do not know the age of the phone. Best Buy corporate relations rep, Ivan and Andrew refuses to return her call or respond to her emails. Buyer, consumer beware. My family have purchased a large number of electronic products, but no longer will we assist with this companies economical growth. We are taking our business to other retailers.

Purchased a curved TV and a warranty with it. My little one threw a toy, damaged it, and cost to fix is same as TV pricing. Well my warranty doesn't cover that which is fine but I will not get a pro-rated warranty refund. What am I going to do with a 2-year warranty for a TV that's garbage after 1 month of having it?? Other stores such as Sears do refund. I think it is crap - Best Buy does this. I will never purchase ANYTHING from them again nor will friends and family!

I'm 14 years old. I'm leaving a review about the Best Buy in Apple Valley, CA. I am very perturbed by my experience here, mainly due to your "security" at the front entrance. My parents were shopping at both the Bed Bath and Beyond and Best Buy since they're right next to each other. We went in here first for a little bit, then they left to the other store while I stayed behind because I wasn't done looking. Eventually I came across Saints Row IV at a good price, too so I decided to get it. Unfortunately, it was rated M so I was unable to get it on my own. I called my dad and told him to come over so I could buy the game and he said he would be here in a minute so I went to the front (near checkout) to wait.

I am aware that people make mistakes, and I am perfectly understanding of that. My fiance and I went into the Best Buy in Crestwood IL. We have been casually looking for new mobile plans and phones -- being semi satisfied, but content, with our current service plans. Between the two of us, we were paying less than $125 per month with T-mobile and Virgin mobile. We talked to a mobile employee about possibility switching services, expecting nothing to come of it. We were then told that we could get a Sprint plan that would cost us $130 per month -- with two new phones, an iPhone 6 and a Galaxy edge. The plan we were explained was $45 per line, and $20 leasing policy through Best Buy -- which equates to $65 per month, or $130 per month excluding taxes. We knew that the activation fees were being waived -- so we thought. We get our first bill -- conveniently/consequently 15 days later, which is one day after their return policies.

Purchased a fridge with the extended warranty. Total was around 2K. The delivery was never made. When I checked with the store it was set up as a store purchase. So I got the run around from asking me to call the delivery company to actually driving down to another Best Buy because apparently that's where my appliances were stocked. The store was about 30 minutes away from where I live.

Purchased a Samsung 39" TV with warranty on 08/13/14.. The TV never operated properly. Contacted the Geek Squad and Best Buy. Was told to call my Internet provider, RCN sent a rep. 3 times, verified that the TV was defected. The TV would turn off with minutes and vertical lines would appear on the screen. The TV exploded and black soot on my bedroom walls. The Superintendent was concerned of this dangerous situation and fearful of a fire. Finally Best Buy pick up the TV for repair. Geek Squad informed me TV was beyond repair, and approved an exchange. Here is the Bait and Switch, Best Buy only offered a cheaper brand that was refurbished at a lower price than I paid, misrepresented the warranty. The Staff and quality of service was horrendous and incompetent.

Poor dear hubby was reeled in by the lower price for a dishwasher. The salespeople at both a local store and the Best Buy 800 service line refused to honor the free delivery and installation Web offer. Only after I offered to send the woman the Internet link did she suddenly find the buried offer. Took a total of 50 minutes to place the order: software glitch and 10-minute intervals when she had to coordinate something or other.

I bought a 55 in insignia tv and the surround sound system, and a dvd player. I got that protection plan "the insurance". The dvd player, stopped working three days later. TV stopped working couple months later. The geek squad came out, said that my tv would need 2 parts. I needed to either wait 7 days for one and 10 days for the other one. This was on June 9th. They called me up and left a message almost 3 weeks later and told me that they'd get the part on the 7th of July. Two days after that, would make it a month. I've talked to multiple people, they're all rude, and act like "I should be happy about it" because I do have the protection plans. If I didn't, the parts wouldn't be replaced.

Unless you are going to the Apple counter... you can forget about getting any assistance. Plus.. they sell crappy products. Why should an LG microwave... almost $200 stop working right at a yr post purchase? And they don't wanna fix it!!! Never again will I step foot in another Best Buy. And we're closing our accounts there as well.

I've been waiting for a dishwasher now for three weeks. One installer came out, started out being rude and saying he won't do free work. Well after that the dishwasher itself didn't work and started spraying water all over the kitchen causing damage. Well after best trying to insult me with a one hundred dollar gift card and twelve hours of being spun on the phone I was ready to get my dishwasher. Tuesday rolls around and on the delivery day the new installer call and say the trailer lights went out and we have to reschedule. Still waiting on the dishwasher, the lie at this moment is Friday.

The return or exchange policy of this company is the worse. I bought an HP laptop for school and needed to return it because it was not compatible. Tried exchanging it for another product which was going to be more expensive. Btw, I had bought it late May. Thinking they're like any other store in the country with a 30 day return policy. Now, I'm stuck with a laptop I don't need and still need to purchase a new one for school. Talk about helping the community. Never again will buy something there again!

I purchased a turntable with my Best Buy credit card on the Best Buy website and it arrived in a Best Buy Box, however, apparently I bought it from the "MARKETPLACE." When I opened it I discovered it was a piece of garbage. I tried to return it, I was told that this product was not a BEST BUY product so I could not return the item. I contacted the company that made the product and they instructed me to pay for shipping and they would fix it. I tried to call customer service which does not exist, therefore I have to eat this turntable. I am ripping up my card and I will never walk into another BEST BUY as long as I live. I will also tell everyone I can about my experiences with BEST BUY until the day I die.

On 3/30/13 I purchased an over the range microwave from Best Buy and paid for Geek Squad installation as well as for a 5 year extended warranty. I purchased this unit for a vacation rental home in Galveston Texas. I purchased the policy after assurances from the sales person that any problems would be promptly repaired or the microwave would be replaced if I had problems. Because I live in California, it made sense to purchase this additional cost protection. The unit failed about 3 weeks ago and is still not repaired. The interior liner is flaking and the technician told my guest that the unit needed to be replaced but when he called in he was told to order the parts and repair the unit. The cost for the parts was $430 and I paid $459.99 for the unit. Because it was less than the price of the unit customer service refused to replace the unit. This was after taking two weeks before they could send out a service person.

Bought a TV 18 months ago for 400.00 on a special promotion. Purchased one other inexpensive item since then. Have been making over the minimum payments since then with interest on the 99.00 item. Yesterday I went to pay my bill and saw that I was hit with 251.00 in interest charges. I called about this and was told it was on the 400.00 TV. I've been making payments for a year and a half and was charged all this interest on a TV. I closed my account and will never shop with Best Buy again. With all the money I have paid the TV should have been paid off instead I'm stuck with an outrageous bill.

I purchased a laptop in 09/2013 for the amount of $1465. I immediately began having issues with the screen ghosting. I just went through my emails. Although the company states that I have only turned my computer in 2 times for repair and 1 time as a "qualifying repair" I found 1/2 dozen emails from Geek Squad, where they have stated my device is ready for pick up because I had to have it sent in to have for repairs. The company denies ever having done work within the service agreement contract but 2 times. I have only had the laptop for 1.5 years. I was told in store I would be able to renew my contract at the end of the year. I didn't want to spend $1700 to add on the 2 year plan and it was my understanding by asking the associates who sold me my laptop that I would be able to renew the hardware protection plan at the end of the year.

Our rate experience with them should be Neg 100%. My husband and I bought two cell phones with the Protections at the one located in San Carlos, CA. Two years passed by, my phone was crashed and did not work very well. A rep from the Geek Squad Dept. looked into the policy and informed us that he could not do anything since it was 10 days expired from the original date. We asked is there anything that he could help us at least to fix it or as a Courtesy? He said "NO". Their customer service or policy is Useless. They just want your money and don't want to take care of their customers. We were very disappointed the way they treated us.

Here is the situation. On May 25th, I went to Best Buy to purchase a Fitbit but it was not available. Right next to the Fitbit, there was cell phone display. I was wondering about the upgrade on my wife's iPhone 5 to 6 with Verizon. I had unlimited data plan on the iPhone 5 and a basic phone on the other line which I simply use to forward a phone call to my work cell phone. Both of them were eligible for the upgrade. I explained everything and asked the Best Buy sales person that I could transfer the upgradability from the basic phone to iPhone 5 so that I could keep the unlimited data plan. I made sure if there was any other charge. She said there would be no problem with doing this, the only charge would be the upgrade fee of $35 and there would be no change on my Verizon plan. This was written on the receipt from Best Buy. Ok, until this time, everything went fine.

I suspect the fridge is great. However best buy delivery is not. I got two emails and two phone calls telling me that 6/22 was the date of my refrigerator delivery. I took a day off of work. I bought two large bags of ice to put my food into. I get another call about a half an hour before the delivery appointment and the delivery guy says "I'll be out to install your water line in 30 minutes". I say " you have the fridge too right". His reply "We couldn't find it". Long story short was that they found it but would not be delivering it that day. Calls to the local BB store managers did no good. They were polite, but you could tell they had no interest in doing anything to get me my fridge that day. A complaint will be going out to corporate, but I suspect they could care less. This is not my first bad experience with BB delivery. I guess fool me twice shame on me.

I tried to place my order for a TV stand universal. The service for stands was fine and knowledgeable but when we tried to process the order I was told to wait 10 days to have Citibank clear my authorization while I had Citibank on the phone with my card clear for billing. They continually got the numbers wrong and I had to go directly to Best Buy where the order was processed in 2 minutes first time. I spent at least an hour with silly people from Best Buy PartStore. They claimed no supervised was available to help and could not process this order and was unauthorized to process it. Very frustrating company to deal with.

I purchased the warranty 2 months ago. I read all the contract for the terms and conditions and found there is nothing specific about replacing the battery adaptor. When I purchased the plan they told me it would cover everything. The charger is part of the computer and they don't want to replace it. I am canceling my coverage and switching to Apple care.

Placed an order for a refrigerator 2 weeks ago. Was given delivery date of June 20th. Just received a message stating it will be delivered in 3 week even though my order was placed weeks ago and given a confirmed delivery date.

Purchased a new Samsung tablet on Jan 2013 for my 6 year old son. Best Buy sales consultant talked me in to getting the warranty that covers everything drops, liquid, etc. I was told if there was any issues to take the tablet back to any Best Buy and it would be replaced no questions asked!!! When I brought the tablet there they said they needed to send it back to be repaired. I explained to them that I wasn't told that when I purchased their extended warranty!! They kept saying sorry "that's our policy". So I gave in and let them send it out to get fixed. The tablet just arrived and when I opened the box there was just a tablet with no packaging to keep it from getting damaged from being shipped back to me!! Are you kidding me!! Long story short, don't ever purchase any extended warranty from Best Buy unless you get the coverage in writing!!

I bought Dre beats Dec. 2014 for my son. The sales person pitched a great extended 2 yr warranty deal, He says if you're getting for a teen it would be a good idea because they tend to leave the headphones on the floor next to the bed and if they get and step on it and they break, or if they pull the cord and it shorts out, if the sound is distorted, what ever the case I will be able to go into any Best Buy around the world, provide my phone number (without receipt) and will be able to exchange for a new pair, hassle free and the mfg warranty does not cover these things!! This is not the case!! It hasn't been a year and the I brought them to Best Buy due to the foam on ear phone coming apart from head set therefore distorting the sound on one side.

Their service and return policies SUCK! Understaffed in any store I've shopped at. Have bought computers, dvd players, tvs, vacuums, and more... none seem to last more than 6 mos! Brand names I've purchased in past and have lasted much longer. Have to wonder if they don't/get sell "sub par," branded products. When I buy name brand products, I've bought before and liked, I typically don't buy their "insurance." They offer a 15-day return policy. Ridiculous! STAND BY YOUR FAULTY PRODUCTS! I'd rather pay more elsewhere (and will!) for same products with good guarantee!

Purchased Dishwasher, Stove, Fridge, Micro a substantial amount of money. It has taken over a month to get this transaction to completion. The amount of time and effort on the consumer’s part was horrific. Hours on the phone and most of it was on hold waiting for the store to answer. We had to take every transaction and follow through or it was not done. To the extent we had to call your contracting company to get things done. A real lack of Customer Service or the existence of due diligence. There was no effort what so ever demonstrated by the Manager, ** in the appliance department at the Beavercreek store.

I recently purchased 3 appliances from Best Buy - dishwasher, stove and refrigerator with the hopes of adding range hood, washer and dryer. At time of delivery, the two man delivery team could not get the refrigerator up the stairs. They did not offer to take off doors, which is often done. They recommended a 4 man team deliver over the next few days. Of course no one called to confirm. I called Best Buy who informed me they were unable to help. Then received call from Geek Squad that they could deliver but later called back said unable to deliver.

Do Not shop in the Westminster Store. Do Not trust their Geek Squad. I was unable to accompany my grandmother to the store when her 18 month old HP All in One computer stopped working. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill so it was a better buy. They also charged her to transfer her data for an additional $60. I talked to her after all of this was done, and told her and my aunt to make sure and get her old unit back when they picked up the new one.

I was sucker punched at Best Buy. In their ad they have DVD's priced low. This ad started on Sunday. I am suckered into the store the very next day and these DVD's are not to be found. Sold out? Perhaps the few left over were put into the higher priced videos, who knows. To me this is fraudulent. The idea of course is to sucker you in and then if they are out of the item you will buy something else at a higher price. So a store will order a minimum with the idea that they will run out sometime during the sale.

We purchased a new Samsung gas range last Memorial Day. Installation was supposed to be free, yet somehow it came to be an additional $139 in "my area." I was not happy, but since all the other companies charge similar fees, I had no choice. Then somehow they said that I'll have to pay another $60 for inspection or whatever again.. Not happy again but I said I'll pay. I made an appointment for delivery and installation of the gas range through the website and the gas range arrived a few days after. I had to take time off work to make sure I'm home when they install it. The delivery guys said they can't install it because they were no installers with them and said I have to reschedule the delivery.

If you're over age 40, BEST BUY DOES NOT WANT YOUR BUSINESS! Asked 4 sales people for help, all of them said "I don't work in that department."

We purchased a gas range from Best Buy and were given a 6/5/15 delivery date and told they would call/email with timeframe. Instead of giving a timeframe the email said it was rescheduled to 6/9/15 with no timeframe or reason! WHY? Is it a failure to check inventory or what? We did not even request install, just delivery! Very disappointing, and something that will not be forgotten the next time I need a new appliance. The whole reason I bought this model at BB is because they said they could have it delivered today where others were the 12th or later! I feel like they lied just to gain my business! I am anxious to see when it actually gets delivered!

I purchased an iSmartAlarm system with the iCamera KEEP on 5/31/2015. Put the system in and everything went well except one sensor reported a low battery. I took the battery out and put it back in thinking it was not connecting well. The system reported that the sensor was not functional. I went back to Best Buy to ask for a fix. They said I could buy another battery because they were not in the business of giving things away and that I could bring the system back and get a credit because they did not have the total understanding of the system. I went to Walmart, bought the battery and everything is fine now. How stupid is it that ** told me to return a $400 purchase to save him a $5 battery. I will never buy anything from Best Buy again because they are too stupid to understand who the customer is.

I purchased a Samsung Refrigerator and it was delivered on 4/17/15 and by 05/18/15, the refrigerator's brain went out. I called Best Buy and immediately I was sent to Samsung. The refrigerator lasted 31 days and because I did not purchased the "additional" insurance, Best Buy refused to give me a new refrigerator. Today is June 2, 2015 and I am still without a refrigerator. CUSTOMER BE AWARE!

Went into my local Best Buy to purchase Amazon fire sticks and I was told they no longer are able to sell to me because they suspect that I'm a reseller. Yet all my friends go in and purchase as much as they like. Will never go back and closed my Best Buy credit account. I believe I'm being discriminated against since one of the associates at this location is someone that don't really like me and has the power to not let me buy from there.

I went to Best Buy on May 20th, 2015 to purchase a brand new Samsung Note 4 phone. They told me I had 14 days to decide if I wanted it or not. If not I could bring it back. They told me I should buy the Best Buy insurance to cover any accidental damage, so I did. I paid cash right there. It was 159.99 for the entire 2 year contract... Ok so I'm at work on the 30th, 10 days later swipe across my phone to unlock it, then swipe down to see my notifications. A white line went right down the middle of my phone. I was so surprised, didn't know what was going on. I shut it down and restarted it, did the same thing, took the battery out, still was there when I put it back in.

My Beats by Dr. Dre started to act up on the sound so I took them back to Best Buy thinking I could exchange my headphone. No hassle or worries since I purchased the 2-year protection on the item and it has not been a year yet. Well Best Buy lies to you just to get you to buy the protection plan. I couldn't exchange my item, they told me the policy had changed since Apple bought out Dre Beats. That is not my problem. I purchase the plan under the impression I can go in and get a new item. Not the case. Best Buy used some bs Apple bought the company. As a customer I don't care, I purchased the plan before the buy out so why wouldn't Best Buy make good on the protection plan I purchased. Best Buy gave me the bs run around. Only options I had was to leave my head phones with Geek Squad for 2-4 weeks so some idiot in the back can fix them. But they were eager to have me buy more expensive head phones.

Recently ordered an item online. Next to the product it stated free next day delivery, I had the next day off and waiting at home all day and it did not show up. When I contacted customer service I was told that this item is only a next day delivery if you live in a certain area. Nowhere on the website next to the product or the checkout it stated anything like this! Now I'm being told it could be 2-3 more days (where I will not be home to sign for it). I will now have to drive approx hour and a half long round trip to pick up the item myself. Please when ordering online be careful what "service" you actually will receive. Not happy.

They could not solve the problem that the phone was not as described, and they did nothing to recompense me for the inconvenience and frustration of the multiple calls, trip to the store and delay in having a phone to use because of having to return it, not to mention that I now have to get it shipped out. They described the product wrong on their website, don't bother checking whether it actually has a card slot or not, and then refuse to take responsibility. Not impressed with Best Buy.

I put in an application at the Flowood, MS Best Buy. I called and was told I would be set up with an interview by a manager named **. He said he would call the next day. He didn't. I waited three days and called him back. My cousin had literally just hung up the phone from talking with him and they picked up my line and told me he was gone for the day. There was no way. I am angry. It was very unprofessional!!!!

If you want a computer product shipped within the week of purchase, this is not the right store!!!

I ordered a Samsung Galaxy S5 online from the store (the phone was unlocked). I had trouble looking for the "Emergency alerts" option on the phone, but I could not locate that at all. I did a research online and I found out that it falls down under messages / settings / Emergency alerts. That could not be located on my phone at all even though I tried to search it. I contacted Galaxy support and they could not resolve the issue and said that something is wrong with the phone and I need to contact the source of where the phone was made.

Bought my Samsung Galaxy 4 last April at Best Buy. The sales person talked me into Geek Squad insurance told me it was better than Sprint. I was told if there was any problem just bring it in. If it can't be fixed they give me loaner till they can send me new one with no deductible. That was why I switched because Sprint had a deductible. So I took my phone in yesterday because the charger port no longer works and they tell me I have to email them to get a refurbished phone. Well I ended up having to call and they said I would have to pay 149 for a refurbished phone. Not happy. Found out you can go online buy a refurbished phone for same price. It's guaranteed and you don't have to pay a monthly charge. Phone insurance what a joke! Shame on Geek Squad.

I've been trying to purchase Sony Xperia T2 unlocked cell phone through the Best Buy Website and I have found the same cell phone on different website $40 cheaper. I also realized that the Price Match Guarantee which has a pop-up says "call 1-888-BESTBUY and provide the qualifying website to the customer service agent OR go to store and one of our employee will assist you." I have directly called the customer service. The agent that I spoke with told me that they can't do the price match over the phone and suggest me to go to store and they can do the price match at the store. Then I said "it says on the website that I can call customer service and do the price match with customer service agent over the phone." She said she can not do that.

I purchased a Samsung Galaxy S5 Mini Unlocked phone online, and it states that there is a 1 year warranty on labor and parts... By the Middle to the end of April, that phone swipe feature to receive calls was unresponsive. Brought that phone to Best Buy office twice.. They could not fix, they tried... Recommended that I call Samsung. I did, they referred me back to Best Buy because they are unable to fix phone as it is an international phone...

I purchased a 32" TV at Best Buy online and figured it would be a safe purchase considering that I had purchased it from such a "reliable" store and that I had also purchased their Geek Squad protection program. The TV arrived about a week later and it arrived broken. I didn't worry because I knew Best Buy would stand behind their products and all services provided. However, the store manager ** informed me that not only he was not going to take it back, but that I had to deal with UPS myself. Basically, I was out of a TV, out of cash and out of luck with Best Buy and their Geek Squad Program which was as useless as trash. Never again buying from Best Buy and will move my business to Costco who do have a very "reliable" return policy and customer service. Best Buy has lost a customer for life.

Warranty on Samsung Smart 50 inch Tv that went out in 7 months. Unsatisfactory with the service at Best Buy after taking a 1,017 TV plus a 219$ extra warranty on set at the Oxford Alabama store. After taking TV to the store for repair or replace, after taking the TV out of the box to look at it, the store manager said I would have to take my TV back home and contact the Geek Squad and have to wait a week before they could fix or say to take back to store for replacement. Now I am stuck without a TV for a week. And if the repair man can not fix set I will have to drive back to store to get it replaced. With the Geek Squad at the store looks like they could have made a decision whether to fix or replace. Not happy with the service.

I went to Best Buy looking for a new tablet or light laptop. They had a Microsoft person there who showed us their Surface tablet and also the competing ones (we didn't want Apple). He was very helpful and knowledgeable about the competition too. I bought a Note 3, and am writing this note because I went back a week later to buy an extra power cord and the same person was there and was able to handle my new questions - that's why I'm writing this and giving the stars. Thanks!

I ordered a laptop online from Best Buy as a birthday gift. The delivery process was a nightmare! I had to spend 2.5 hours on the phone with UPS and Best Buy going back and forth from customer service to get a different answer with each call. No one knew the real policy but there are MAJOR restrictions on getting a delivery without a signature and what you can do to remedy this. It took six calls to Best Buy alone to come up with a solution.

Best Buy will promise you the world and deliver less than a cup of dirt. We spent 4000 on a TV. They promised to deliver and set up the new TV and remove the old one. They delivered the new TV did not attach to the wall. Then they refused to remove the old TV. We were told that if it was bigger than 27inch, they could not remove without a 4 man team. So now I have a half connected over priced TV and an old TV sitting in my basement. When we called to complain, left on hold for 2 hours. Drove to the store and we're told "can't help you. We can reschedule for next week". So I guess in a week two more illegal immigrants that don't speak English will come in a another Enterprise rental truck to refuse removal and we can start this nightmare over again. BEWARE!!!!!! THE LOW PRICE IS NOT WORTH THE AGGREGATION :(

We bought refrigerator and they delivered on 2nd May. When they do set up they drop it to my new floor, made it big damage, and when we file claim nobody take care of! Very unprofessional! I need them to fix me my floor!

Best Buy stopped sending me paper bills by mail without informing me. They signed me up for paperless billing without my consent and as a result I was late paying them! I have never been late on any of my credit cards, car payments etc. They will not allow anyone else to pay on my bill, they require picture ID to pay a bill! Home Depot, Sears, Target or other places don't require picture ID to pay a bill. They are a joke as a store and I will never purchase anything from them ever again!

When you buy a cell phone contract with these CRIMINALS they also sell you a $12.99 per month product service plan that they tell you will provide you with immediate replacement for your phone if you experience any problems. This is a complete LIE!!!! The real truth is that your faulty phone has to be shipped to them at your inconvenience for testing to determine if you caused the damaged to the phone. This process will take 7-10 days... maybe more depending on where you live due to shipping distance. You are also required to give them your credit card # for this service given the event that they decide that you caused the damage to your phone and you will then be charged upwards of $100 for the "apparent" damage!

I was talked into buying the protection plan for my Samsung cell phone. Not only was the plan misrepresented to me, but it was impossible to actually use. Twice I attempted to send in a broken phone, and the replacement phone never arrived. It was a worthless service and I will never shop at best buy again.

I buy my GPS at the Best Buy. Less than six months and the GPS already broken. I pay $153 and I have to dump at the trash because Best Buy doesn't want to exchange and then they told me that I have to call Garmin to exchange. Such a drama and then they're going to lose a customer because I'm not ever come back again. All the guys for Best Buy say the same thing. When that becomes to the money right away they want the money but responsibility 0000000000.

Purchased Samsung Galaxy s3 with a 2 yr protection plan, total cost $595.68. I recently contacted Best Buy on 28th Street, Kentwood, MI. I was advised they no longer carry Metro PCS phones so they cannot comply with the protection plan. I was offered a $400 in store credit which would fulfill the protection plan. I was told to purchase something else in store. To now replace my Samsung Galaxy s3 will cost $600. I have reported Best Buy to Attorney General - consumer protection.

I bought a VHS to DVD converter to record old taped family footage and PVR shows to my PC. I wasn't able to install it since the product code on the CD wasn't authenticating the software. Went to return it (which is approved according to their return policy). The girl who served me was a little rude stating that since it has software with it; she can't return it because of "Piracy Laws".

I just wasted 45 minutes of my day trying to resolve an issue on a $2.10 order for a movie I ordered through the Best Buy website!!! Placed an order like I always do, wanted to use my Rewards Certificate since it was going to expire soon, and about 5 minutes after my order was placed THEY CANCELLED MY ORDER!!!!!!!!! No call. Just an email telling me they did.....

When I bought two air conditioners from Best Buy & paid $114+/A/C, I was promised that the A/Cs would be installed this coming Friday morning. I got a call back today from the third party installation company. They said they could only install on Friday afternoon - but I already had plans for that afternoon (an out of town relative is coming to visit me Friday afternoon, which is why I specifically required Friday a.m. installation). The only reason I bought the A/Cs from Best Buy was (a) I had two gift cards that they gave me to attempt to placate me due to the huge screw-ups associated with my January 2015 purchase/installation of a flat screen TV and (b) the fact that they were willing to guarantee Friday a.m. installation.

I bought my laptop and Security software CD from Best Buy and I was not told that it will expire at certain time. As I was unable to install it, I called the Geek Squad who is responsible for the Subscription Software team. She said, she can not do anything except transferring to sales department and the sales department also could not help me with the situation. The name only is Best Buy, but the experience is the WORST BUY. The Best Buy does not care anything about the customers. Good Bye Best Buy.

Since I was remodeling my house I kept my brand new appliances, $4000 in total, in the plastic they all arrived with. One month later, once the remodeling was complete, I unwrapped them all to find the fridge had stains on the door. I called the store and was basically told that 15 days had already passed and I hadn't spent yet MORE MONEY to purchase an additional protection plan so Best Buy would do nothing about it. The appliances representative who I spoke with over the phone was so incredibly rude to me that I am convince to NEVER purchase ANYTHING from Best Buy again!

I received a letter to renew my washer and dryer protection plan. The letter arrived two days later than the expiration date. I contacted them to renew it and they would not work with me because we were past the expiration. I explained that I just got it the mail and they said that it was not their concern and they could not do anything about post office delays. That is fine, but you should still try to work with your customers. We are talking about a couple of days past expiration, not a couple of months. The only reason I wanted to renew the protection is because the washer ended up being lemon to begin with. I have had nothing but problems with BB and the washer ever since I bought it. When it breaks down, I will not be buying a new one from Best Buy.

Customer Service said they couldn't price beat Memory Express, because the company displays the quantities on the website. Memory Express is a local store with stores across Canada and provide rain checks. I was also unable to cancel my online order, even though I made it only a few hours earlier. I will now have to wait 'til the product gets shipped to me and then I will have to return it. The reason I ordered the product in the first place was on the assumption I could match it or cancel the order (need order number to price match the product online). I will never order from Best Buy online again.

I paid my bill off in March 2015. I received a statement from them in April for something purchased online. I did not make this purchase. I called the phone number listed on the bill and threatened the police if I didn't see a refund immediately!!! After speaking all kinds of foreign people they gave me confirmation number for a full refund. I then called best buy. They stated that the bill was due in 2 days and I gave them the confirmation number and they said that it would be handled. (Not to worry).

It was the most appalling service I have ever experienced. My delivery date was scheduled on Saturday morning from 10-12. I also received texts about the delivery mentioning that it is between 10 am-12 pm. I did not receive anything that day. I called twice to ask and they kept on telling me that they are running late. Finally, I called at 4:00 PM Saturday to check again when they told me that they won't deliver it and gave me no reasons. Then, they put the warehouse on the line and I talked to a lady named ** who promised me that everything will be delivered together (washer, dryer, refrigerator and accessories) so that the installation can take place in the hours of 9-12 PM.

I went to store 180 in Frisco Texas, worst customer service.There were 9 customer service walking the floor and none could not help me. I asked to speak to assistant manager **. He came and said it is Best Buy policy to help white people, before they help black people. I asked if that was a written policy, cause I got here first? And he said those are instructions he got from his manager. First time I have experience racism.

Be advised... their protection plan is a piece of garbage. Refurbished phones do not work and they are of no help. It's disgusting to think of all the money wasted on these plans! I will never fall for this kind of a scam again and they should be stopped. Doesn't sound like I'm the only one who feels this way!!

I receiving numerous offers/incentives leading me to open a Best Buy account with a $2,500 appliance purchase in 12/14. I paid off account within a couple months. After MANY frustrating/inconsistent communications with BB, less than 1/2 the rewards are posted. How many others have had similar experiences?

Purchasing a tablet for my 89 year old father. Purchased online for in-store pickup - states right on order, ready in 45 minutes. As we don't have an 'active' e-mail account for my dad, we used his e-mail address, and I called to confirm order and payment processed since no access to e-mail account. Money paid and went to store - shopped at another location, waiting for their 'system' to update the order to the local store. 2 1/2 hours later I cancelled the order. Was told nothing they could do. How about creating some type of escalation service? The main number has validation of purchase and of money being authorized from bank, but local store has no way of seeing that? They have money and the Tablet and I walked out with nothing. I won't shop there again. They apparently are not concerned with their customers or their sales.

We purchased a new refrigerator in March 2015 from the Cincinnati Eastgate Best Buy Store for delivery on 3/17. Best Buy uses a contract delivery service that damaged our hardwood floor by not covering the area with a board as recommended by the appliance manufacturer. I didn't notice the damage until they left and called immediately. A month of delays and avoidance followed. The delivery company says they did nothing wrong because I signed the delivery papers and Best Buy said it's not their problem. When I pursued it further with a second Best Buy manager in the store, he said he "had other channels" wanted to resolve it, and would get back to me his next day in on Tuesday.

Purchased a cell phone online with Best Buy on 4/21/15. The product was a BLU Dash Jr 4.0 K Cell Phone (Unlocked). My intention was to take it to Jamaica this July and give it to a friend as a gift. The provider for that area is Digicell, which of course is not available in the US. I'm unable to test the phone for that region at this time. With this being said, I'm not sure if the phone will work properly or not. Best Buy's return policy for cell phones is only 14 days. I can understand this, especially if the phone is to be used domestically. My complaint is that I called their 800 number. The representative was rude and arrogant regarding my questions. I called the local store and the Store Manager wouldn't even take the time to speak with me. This will be the last time I purchase anything from this retail store.

I was sold an extended warranty for a new purchase of a LG French Door Refrigerator for about $250.00. I was told that if I didn't use the extended warranty, that I would receive a credit at the end of the term. This credit would give me the opportunity to use the money to purchase other items from Best Buy. Kinda like bonus points on their rewards program. I contacted Best Buy and was told by their representative that after I purchased this plan that it has changed and that it was written in the plan that I purchased, that they had the right to change the plan any time before the plan was executed. What a rip off. I will never buy another extended warranty from Best Buy Again. I advise anyone whom might consider buying an extended warranty from Best Buy to be aware.

I drove over an hour to get help on my computer and they said they'll have to send it in and it'll cost $35 to look at it but they thought the motherboard could be out. The computer is less than a year and a half old. I bought a cheap computer from Walmart 15 years ago and it still works fine. Spend over two grand on this one and it quits working a year and a half later. Call me crazy but the quality isn't there. I will not be buying anything else from Best Buy ever again.

Appliance Delivery Cedar Rapids, Iowa - I purchased the appliances at the store two weeks ago and was given today as a delivery date. I specifically told the sales person the phone number they had on file for me was an old number and gave my new number for them to call. Yesterday no one called to confirm delivery. I called the 1888 number and was told they had both numbers and would deliver one from 11-1 and the other 11:30-1:30 (I purchased the one about 30 minutes after the first). So, I emptied the food into coolers with no ice expecting they'd show up at the latest 1PM. I called again at 1PM since they had not shown up only to have that person change the number from the old to new. I called the store at 1:30 PM because the delivery had not been made. They tell me the delivery had been changed to be 12:30-2PM. Here it is 2:12 and I have not received a call yet to confirm. Who's going to pay for all the food spoiling because I have no ice?

Absolutely terrible! I placed an order for a Sony Playstation 4 last of us bundle as well as an iPad Air 2. I paid for the express shipping before the cut-off time which is 5:30 pm CT. Of course the company finds a way to not have my items delivered to me on time and they leave you in the dark. The customer's service could care less, because it is not happening to them. It took me about 4 hours to even set up my Best Buy account and link my credit card to the account in which during the time they did nothing but bounce me back and forth from one clueless CSR to the next. I would highly suggest using Amazon. DO NOT use this company for anything unless you enjoy headaches and being angry!

I wanted a new t.v. and knew what I wanted. The salesman was very helpful and polite. I paid a very good price. The delivery was very fast and they took my old t.v. away. Nice experience all around. I will recommend this store to my friends. The store was located in SkyView mall in Flushing, NY 88.

All we ordered was a fridge and it has been a nightmare trying to get it. The salespeople in the store have been great. The problem is dispatch, the third party Best Buy has contracted with to do deliveries for them. Our first fridge we ordered did not fit. The measurements online did not account for the extra space the doors needed to open, so we had to return it. We got the right fridge and scheduled a new delivery. So at this point, a minor inconvenience, but no big deal.

I purchased a waterproof camera in December 2014. I didn't used it until the end of March when I went on a trip. I used the camera in the water and when I came out, it didn't want to turn on. Then when it finally turn on, the buttons didn't work, no zoom, no flash. I couldn't even see the pictures I was taking. I got back to the US and went to Best Buy and first thing they ask is if you purchased the very expensive warranty they sell which I didn't. The very rude employees didn't offer any help. Ask to speak with the very rude manager ** and she come out with an attitude like she was too good to help. I explained that I knew it had been 4 months but I never used the camera until I went on my trip. She said, "No refunds, no one exchanges," since I didn't purchased warranty. She said, "Service on the camera is all can give you and you have no other choice than mine."

Best Buy refuses to take responsibility for the damage caused during the delivery of a refrigerator on 11/4/14. They claim that the delivery company (which we have contacted numerous times) is responsible, not Best Buy itself. This is ridiculous since Best Buy arranges for the delivery. Over the past 5 plus months since, countless phone calls and emails to Best Buy, their insurance company, their main delivery subcontractor and the local delivery company have still not resulted in any resolution to this problem. This is a company that does not believe in customer service but in passing the buck and stone-walling. The claim number for our case is **.

Worst customer service in the country USA. Spent hours on hold for customer service toll free no... If you have problems skip the toll free no and call corp. office. Ask for Hubert Joly the C.E.O. 612-291-1000... Or his complaint catcher **. Don't waste your cell minutes on hold to get nowhere. Mr. Joly... I bet he is not taking care of his customer care complaints. LOL.

I ordered a 1o' fridge 6401385 yesterday and Best Buy said they would help load. Today they said they didn't like my car and wouldn't load. It is a convertible and fit in the back seat. I didn't bring help and am a female as I thought they would help. Repeatedly because I am female I believe they tried to extort a $70 delivery fee. I have loaded items bigger than this in my car and they wouldn't try. I had a wrist brace and I believe they wanted to have me injure myself trying which I did. I asked for a manager that never came. I called repeatedly and spent 3 hrs on hold as they don't answer the phone! I spoke with an assistant manager who never apologized and talked over me and wouldn't allow me to speak and wondered why I would be upset and said there was nothing they do for injuries and had no problems with the service! HORRIBLE store and service! I want my money back! The product wasn't packed right and the shelves damaged the side so it arrived damaged.

I took my 17" MacBook Pro to BestBuy in Fort Collins (College Ave) to see if they could install a new BlueTooth card which I had recently purchased online. The guy at the desk said sure, no problem. $50 and 1 hour and they could not guarantee work because it was my part. That seemed reasonable to me and I agreed. Two hours later they gave me my MBP back along with the old part. When I tested the system it seemed as though the new BlueTooth card was behaving exactly as my old card had been.

So I've purchased a 60-inch television a while back and have been making payments on it. A couple days ago, I looked on my Best Buy account statement to find that what I previously owed (around 300 dollars) had turned into 900 dollars!!! Along with this, my minimum payment went up from 25 to 31 dollars. I haven't made any late payments or anything like that, so I thought this must be a mistake.... I mean that's crazy for me to buy practically twice the price of the television. My response was to email the customer service and they told me this happened because it had been over a certain time limit. I thus responded back saying... "So you think that because I haven't paid by a certain time period (even though I've always paid on time) that I should have to pay twice the amount of the TV?????!!! I think not!"

I had been a long term customer of Best Buy. I have bought televisions, computers, iPads, and other items from them. The last purchase I made was a cell phone. After buying the cell phone on a Best Buy account, I decided to purchase an extended warranty at the salesman's request. He asked if I would like to put the warranty on my Best Buy credit card to be billed 10 dollars a month. I said OK. Later I decided to pay off the account and accidentally forgot about the 10 dollar a month warranty. 45 days later I got a bill for the 10 dollar payment with a late fee.

I purchased Geek Squad service to have my computer I purchased at Best Buy installed. The technician, **, was a no show, but logged with his boss that I was unresponsive. I have been emailing someone in scheduling named ** all day to find out what happened. ** sent me an email that ** was not picking up his cell or answering his email. I called customer service and they cannot schedule another appointment at my convenience AND they want me to waste another 4 hours waiting for a possible no show. They say I cannot return the merchandise or the Geek Squad service. I have filed a complaint with the company.

After waiting 2 weeks for delivery of a washer, they gave me two different delivery times - one on the phone, the other on email. I called them to verify the time and I took off from work and was at my home at the time I was told. Turns out they came earlier and at a totally different time. I now have to either wait another week or two, or get it myself. I chose to just return it and buy it at Sears.

I purchased a printer online from Best Buy. It arrived in an unmarked, non-manufacturer specific box completed unlabeled. The box was too big and it was not properly packaged and therefore was damaged with broken pieces at the bottom of the box. I have photos! I spent hours upon hours trying to get customer service to help me with no satisfactory resolution and given a run around for days. Almost a full week. I have yet to receive a refund. Horrible, horrible customer service. Incredibly angry and dissatisfied customer!

Trying to exchange a brand new in box less than a week old headset and spend double but was told no because I didn't have the paper receipt. The set was in the BB bag with the sealed box.

Last time I had the displeasure of having to deal with the Computer department in Best Buy. I was either ignored by mostly everyone or being patronized by some 'specialist' who apparently thought belittling my input and value as customer mattered as to consolidating a sale. Needless to say, I was told I was 'wrong' to look for a basic laptop, and confronted with a rant about the superiority of an overpriced laptop which did not fit my needs. Since when did showing off your 'techie' skills qualify you to deal with sales? I have yet to understand why 90% of the specialists at Best Buy are employed. Literally, out of their department, not their problem. Aside from the condescending attitude, the ineptitude and unwillingness to help was the most memorable and completely dissatisfying attributes of my very last visit to Best Buy.

The manager at Best Buy sold me on their phone protection plan for my daughter. Everything was covered, water damage, drops, broken screens, faulty anything, you name it. It's expensive too. Same price of the phone but apparently it's good for multiple claims. No questions. Just a straight swap. So I stupidly bought it. Wrong. Nothing is covered. They wanted an additional $115 to fix her screen. Plus shipping. I can get the screen fixed locally for $100 what do I pay $15 a month for 3 years for? This is an absolute scam. The list of exclusion are so long. Nothing is included.

Same scenario. A few days later I received statement 8,000 Best Buy via Citibank. Help. No statements or approval of these charges. Called BB to see who, what and when. Gave my elite BB number which I hadn't registered and they hung up.

After years of avoiding Best Buy because of prior poor service, tried them out again and another complete failure. Ordered item I needed the next day online and order was canceled. They couldn't tell me why it was canceled and refused to honor the sale price from the prior day. Went to Micro Center and purchased the item for same price it had been on sale for. Complete waste of my time. Never Again.

I purchase a Galaxy S5 from Best Buy in Waterford CT. The sale associate told me if I want the Geek Squad warranty. It cost only $200 and has no deductibles. No limit how many time you can change the phone. As long as you don't lose the phone. 3 day ago I call for phone replacement. The customer service told me that I have to pay $179 to have my phone replaced. I'm very upset I will never buy anything else from Best Buy. Is the worst store ever.