Best Buy Reviews

Best Buy's warranties are not worth the paper they are written on and no two reps. have the same story. It's always the same story, "I'm sorry we can't help you or we will look into it." ** - don't waste your time at Best Buy - find somewhere else to shop. Did I mention the Best Buy rep. in TV Dept. told my 74 year old mother "** you." NICE job Best Buy. You will never find my family in your stores again.

I get a reminder to pay my bill every month in an email, click on the link, and make the same payment every month to get the account paid off to avoid interest. I put a reminder on my calendar to pay off the balance in the next month, so I went to the new Citibank site to make sure I was on target, but the math didn't add up. I pulled the original paperwork for the laptop. Then I started looking at the statements, which only go back to July. I have been charged for credit line insurance, apparently from the time of the original purchase, and owed $150+ more than I should have owed, plus I'm being charged interest on the extra balance!

I would NEVER sign up for credit line insurance, because it's just a way for credit card companies to screw over their cardholders. I work for the Federal Government, I have life insurance and disability insurance, and I don't need or want credit line insurance. It was automatically added to my account without my consent. I cancelled it immediately and demanded a full refund, but so far, all I have been given is a partial credit of $24, about three months' worth of fees. I have filed a dispute with Best Buy, Citi, Consumer Financial Protection Agency, Better Business Bureau, Nebraska Attorney General, and disputed the balance on my credit report. I closed my account and sent a copy of the letter to the President and CEO of Best Buy Co., Inc. If there is a class action suit, I want in! It's not that much money, but they did this to hundreds, if not thousands, of customers and should be held responsible!

Enhanced Debt Protection Service Center. I have been doing business with Best Buy for 20 years and was going to buy myself a new laptop after I paid this one off, but I won't be buying anything at Best Buy again if I can't get all these fees removed from my account. Maybe I'm better off filing a complaint with the Better Business Bureau to get action?

Eventually I get a exchange booked. I had it with their BS and just wanted this defective TV out of my house. I wasn't waiting 2 weeks for service (hindsight says that was the fast way, sadly). A week after the exchange is booked, no date, no information, nothing, called... all I get is transferred and more ignorance saying they still had that day (it was 8pm) to respond so they are ok. Of course nothing happens. I call back angry and they send it to a "specialist" who you can't talk to. They set up a date that day via e-mail. I replied saying nobody can be there before noon on that date.. and nothing again, unexpected? I call in, check delivery time. Yes, they scheduled it before noon, so I try to reschedule for a later time. Nope, in 5 more ** days they'll reschedule it. There is NOTHING they can do apparently.

So it's 6 weeks, I bought a TV I don't have. If you ever have to deal with Future Shop CS, don't. Just return it, get a credit and get out. It's not worth their incompetence.

Future shop's reply to my email: I have pushed this to higher end.

1/27/2014 - My email to Future Shop RE: water damage from installation: I received a call from someone from the Nordix head office in Montreal on Friday. The person tried to offer me a 50$ cheque for the inconvenience and told me (using a condescending tone) that signing the delivery papers and fixing my condo myself would play against me. I rejected her offer. Needless to say that I am extremely frustrated with the service and treatment from Future Shop, especially since I have purchased close to 10,000$ of appliances and electronics at Future Shop over the last year. I know my rights under the Consumer Protection Act and I will definitely make a complaint on every possible outlet. I will hire a contractor to fix the damage in my neighbor condo and incur another cost, however it will not come close to the amount of business you will lose from this.

1/24/2014 - Future Shop's reply: I do apologize. This is not the way we provide service to our clients. I have sent another email just now. Pls let me know if you don’t hear anything.

1/23/ 2014 - My email to Future shop: I haven't heard from Nordix yet. My neighbor is getting really frustrated.

1/16/2014 7 - Future Shop's reply: I sent the email. Let me know if they don’t get hold of you.

1/15/2014 - Email to Future Shop: Nordix was supposed to send someone in a while ago in December and he never showed up or called. I have been trying to reach John from Nordix but the receptionist says that he is in Alberta. I ended up fixing the damage in my condo myself because my tenant was pressuring me to do so. I took more pictures of the damage on my end before fixing it on my own. The installation was not done properly and the hoses were defective. There is still damage below in my neighbor condo ceiling. Can you follow up with Nordix?

11/26/2013 - Email to Future Shop: No I haven't received any call.

11/26/2013 - Future Shop's response: I was just wondering if you received the call yet?

11/22/2013 - Email to Future Shop: I came over Wednesday to report water damage caused by the installation of the washer and haven't heard back from your department. Can you follow up on this for me?

We live in Alaska and generally have snow and ice on the ground about 6 months out of the year. Last week was particularly icy. When getting in the car, my white Galaxy Note 2 fell out of my pocket and landed on the snow and ice. I didn't hear or see anything. I got in my car and drove off. The next day I show up at work and learned they had found my phone. The glass was shattered and it appeared to have been run over.

When we took the phone back to the Anchorage store to get a replacement, the store manager, almost gleefully reported to us that the damage was not covered under warranty because driving over the phone was "neither an acceptable use or loss." You can imagine how pissed I was to hear this, after three years of paying $19.98 per month for two phones.

I called Geek Squad protection 5 times to try and get a replacement phone. I was even willing to accept a refurbished Note 2. They refused. Needless to say, I cancelled Geek Squad Protection immediately and will never buy another cell phone from Best Buy again. To me, the notion that accidentally dropping and driving over a phone would not be covered is as preposterous as State Farm insurance trying to escape paying Hurricane Katrina victims by claiming their homes were destroyed by "horizontal rain" and not a storm surge or flooding. To me, their claim is actionable.

Additionally I was told that the service person would be at my house between the hours of 9:30 AM to 4:30 PM. A little upset over the time it would have taken for the service rep to come to my house I asked the customer service to at least narrow the time and the excuse they gave was that due to the holidays the staff has been very busy and there is nothing they can do. Also, service reps make the schedule. I was told, the Geek Squad is owned and operated by Best Buy but the service rep come of a town 45 minutes away from where I am. I then had an idea which I thought makes sense which was, I offerred to take the TV to the local store 5 minutes away from work so the service personnel can have a look and provide an assessment.

To my surprise, the CS didn't know how that would work. I told him I'm saving Best Buy time and money by bringing the TV to them. At this time the CS had to talk to his supervisor who told him since the warranty is for at home service, I can't take the TV to the store?????? Not understanding the logic I proceeded to ask to speak with the supervisor. The supervisor repeated the same old story and told me the best I can do is to go to the store and see if the store manager could do something to speed up the service call.

On that afternoon I went to the store and asked to speak with the manager. The assistant manager showed up and after me explaining my situation and dissatisfaction, he also refused or could not do anything. He proceeded to tell me, that the Geek Squad use the local stores to drop off and pick up paperwork and they have no equipment or space to do the actual repair. The assistant manager even offered to sell me a new TV and return it within 30 days until the my TV fixed????? Upset at the whole experience and double talk, I went home.

On January 18th the repairman came to the house at about 11:00 AM. He was surprised and happy that I had the TV off the wall and waiting for him to do his assessment. It took him less than 5 minutes to confirm what I had said over the phone to the CS. He tried the different things and said it could be either the mother board or the power supply. Since he didn't have either components with him, he would have order one and see if that is problem. I asked why not order both parts and replace only the one that needs replacing, he told me Best Buy will not allow that and they only allow One item to be replaced at a time. Since they have 60 days to fix the problem they are willing to pay service man travel time and upset the customers rather than try to fix the problem ASAP.

Nevertheless, it is now February 3rd and I still have not heard a peep from anyone. The conclusion is I will never buy warranty service from Best Buy and as a matter of fact another product, if I can help it. The sad thing is even if they were to offer me a new voucher towards a new TV, the voucher will not include the price of the warranty, taxes and the disposal fee (for those who live in Ontario, Canada). Other than aggravation and anger I'm not sure what I gained by purchasing extended warranty.

Again it was finally my turn and I was told I was in the wrong line, I needed to go to Geek Squad. After another 10 minutes I was finally being helped. I was promptly told I could not purchase a new phone, but they would fix my screen. The catch, I would have to pay $159.00 and wait two weeks. In the meantime they would give me a loaner phone. He also gave me an under the table recommendation - I could go to the mall across the street and have it fixed for $99.

Long story short, I left Best Buy, the place across the street could not immediately fix my phone because it is a 5C. Once he received the part it would cost $200 to fix it. After crying in the mall I pulled myself together, went to ATT and bought a new iPhone. I immediately canceled my protection plan with Best Buy and will not be shopping there again!

I thought this was way too weird as I delete my cache & history every pm + also do a quick scan every night. Of course, it has firewalls etc. I mentioned this to him & his answer was that McAffee doesn't keep up to date on their info. When I asked, "How much to get the viruses removed? " - his answer was $150 - $250 and about 2 days. Sounded too fishy to me and thought I'd hit another computer store to check.

Spoke to a neighbor that afternoon and she had the exact same thing happen to her with a much older computer. Her son is an IT tech and fixed it for her... She didn't have "40 viruses. " So .... I headed down the road to a smaller 'ma & pa' place where they sold smart phones and asked about virus removal. They have an independent college geek come in & do them for about $50. I had them do it & spoke with the college guy the following day. He said "NO, No 40 Viruses. but I did have 1 which he successfully removed + other malware - all for a mere $50.

Will NEVER go to Best Buy again nor ever use their $$$$$ hungry Geek Squad. My advice: use Office Depot for buying laptops, etc. & use independent small guys for any computer repair.

They told me my debit visa which I use online does not work on website and told me to go into the store and pay for it. I agreed and went the next day. Because of the storm, one... they no longer had my dryer. They had closed my account after I was told to go in and pay for it by gift card and sold it. No replacement model was available so now I've wasted my time dragging two kids around to pay for the product I was assured I could just pay at store with a Future Shop gift card. The customer service rep, a girl, was very nice and tried to help me... although you can't make a dryer appear, can she?

And I was told, "Ah well just got to Home Hardware around the corner." I wasted my time, my day off, was given wrong information and they did nothing for their mistake... no apology, here a gift card something. You'd think after all this was their fault, they would have but I guess they don't care since they sent me to another store.... Future Shop, you piss me off.

Original Review: Jan. 26, 2014

In 2008 I purchased a HP laptop from Best Buy plus their extended service plan which resulted not having the intended coverage to my understanding of three years but two years. My intentions were, never buy from this retailer ever again due to misleading information at time of purchased. December 2012 I was told changes were improved and the sales rep and dept Manager assured me the plan I was purchasing was a two year plan. On Jan 25,2014 laptop was not responding. Phone call to customer service misleading information over phone resulted, in-store appointment driving in snow hazard conditions, discovered extended plan expired December 2013. In truth the ACD plan sold was for one year, not two years. One month after all warranties expired the laptop died. Second time I have been royally Screwed-over by Best Buy extended warranty plans. Monday, Jan 27, 2014 a follow-up call to corporate of Best Buy.

A few minutes later the Manager, Assistant Manager, and Salesman walked over to me and asked me to explain why I had done this. I explained that it was somebody else and that I would never do that. The Manager then pointed at my daughter who was holding the Nintendo and games and yelled at her to take her 'hands off the merchandise immediately' and for the two of us to leave the store or they would press charges. I kindly tried to explain that there was a misunderstanding. I suggested they watch the surveillance video to see who it was. He said, "No, we saw you do it. Leave the store now!" My daughter had no idea what was going on and was embarrassed. There were many people standing around watching this take place. The two of us walked out the door with the trio escorting us from behind.

After we left the store, I still wanted to get the gift for my daughter so we actually drove to another nearby Future Shop. When I walked past the PlayStation display I noticed the controller had been removed. I don't know if that was just a coincidence? We bought the Nintendo and games and left without any incident.

The next day I wrote an email explaining what happened and was told someone would be contacting me. A week later I replied to the email and was told the same thing. Eventually I received an email asking me to call their 1-800 number. I called and there was absolutely no way to get a complaints department or to speak to a service rep or manager. I eventually selected 'order tracking' where I was able to speak to someone. They said they would transfer me and then placed me on hold for 20 minutes. The same person came back on the line and took my number and said someone would call in the next 6 hours. I did not receive any call back.

I have been a customer at Future Shop from the day they opened their doors. I have spent somewhere between $25K-$30K there. I feel like they could care less. I suppose I'm done shopping at Future Shop or Best Buy from now on. Their customer service is atrocious.

We brought the TV home and figured all this out when we tried to set it up and we found out that it was in fact broken!!! While we were in the store talking about this of course we had our old TV there to trade in for this one and we were not told that it would be picked up before the store opened the next morning, we wanted our old TV back and to return this and get the rest our money back. My husband called as soon as they opened to tell them we wanted it and only then did they tell us that it wasn't there!!! They didn't carry the TV we wanted!! We are stuck with no TV and they will only give us $500 store credit for our old TV that we couldn't even get back and cost us over $1000 when we bought it, not including the cost of their warranty!!

This is the worst customer service we have ever received from anywhere! We want our $500, not store credit, since our old TV could not be returned! We are so dissatisfied that we bought another TV from a different store, whose warranty covers the TV for the full price you paid for it no matter when you bought it. Best Buy has the worst customer service and warranties of any store we've purchased from.

Insanity: doing the same thing over and over again and expecting different results. Albert Einstein

You would have to be insane to get Geek Squad protection plan!

This is suppose what Best Buy has come to. They use to be helpful back in the day but not too much anymore, at least consumer service isn't. For a so call manager, he was also being difficult, not good for business. I have a twenty dollar gift card that I plan on using up, and never ever to return or to buy anything ever again at any of their stores. I just don't need them. They have to remember that the store need us. As buyers we don't need them because you can always take your dollars somewhere else to a place where you can be appreciated.

Best Buy does the delivery for Future Shop. Of course the Future Shop apologizes and tell me that they have made the request and that in 24-48 hrs I will be contacted by Best Buy's delivery department to 'schedule' the delivery date. Okay. Four days later (Jan 11th) I call back and tell the Home Delivery department I did not receive a call or email. They then escalate the matter to a Supervisor ID ** who tells me he has again made the request and I will be contacted by the Delivery department with a delivery date. I learn at this point the 24-48hrs are business hours which would be 3-6 days... not 1 to 2 days as you would be think. However, it had been 6 days since the request was made on January 9th and NO CONTACT HAS BEEN MADE WITH ME. I call back and ask why I wasn't contacted and they said they didn't know and could do nothing about it other than make another request.

Really? It has now been 22 days since I purchased and paid for four TVs. $2707 on my Visa card and no one can tell me where or when I will be contacted to schedule a delivery. I've asked several times if I can go pick them up at the local depot here in Ottawa and that is not possible. I have no recourse or means of communication with Future Shop other than the same useless Home Delivery Department that I have contact 6 times in 3 weeks.

What options do I have? Either I sit and wait or cancel my order. Why should I have to cancel my order and source different TVs when I purchased them with confidence that they would be delivered. At this point Future Shop might as well have taken my money with no intention on delivering them. If they are out of stock, I should know about it. If they are broken or damaged during delivery I should know about it. When I buy anywhere else like Amazon or eBay or even the Brick, I can track the order online and if there is a problem I drive over to the customer service department and the lovely representatives help to rectify the situation. Sadly, there has been NO attempt from Future Shop to rectify the situation or any helpful department who had the authority to fix the problem. My review is: The low ticket price is not worth the aggravation of dealing the Future Shop inability to service their customers. Go buy somewhere else.

I am a very casual user( check email, look at weather, text). I do not play games, stream anything and I download very little. I always plug my phone in overnight to charge. By supper time everyday my battery is on life support! After some research online, I found that this model of phone is globally known for its terrible battery life (it has a sealed battery so the battery cannot be replaced or upgraded). So, I do more research and find several ways to "try" to improve it. I use smart actions on the phone to dim screen brightness to a point I can hardly see it. It also switches to WiFi when I get home and turns off data. I use advanced app killer regularly. I have even tried disabling Bluetooth and WiDi. But Bluetooth is a very important feature for me as I am in my car a lot and I do not talk on phone or text unless it is hands free. Even with all of the above, battery life is dismal.

I finally go to BB and request new phone. First they tell me I need an appointment. Okay, can I get one, sure...NEXT WEEK! I look at Geek Squad counter and there are 3 associates standing there talking and no customers anywhere. She tells me it is new policy and I must have an appt because they need time to run diagnostics on phone. Fine, I come back for appt and I have to fill out a form with general info on it....REALLY? They have everything there is to know about me right in their computers and I need to fill out a form with a pen...SERIOUSLY? So, I fill out the form.

He takes phone and says, we can't do a diagnostic for this phone so I LOL. He then says he knows how bad these phones are with battery life and they will get me a refurb. I say, no, I would like a different phone. He says, we can only give you a refurb of same model. Now I am getting angry. So I say, so if I bring this model refurb back every week after I get it and get another of the same model phone with a globally known problem for battery life, I will still only get a refurb? Yes sir! So a week later I get my refurb. After a week I notice the same battery problems AND everyone I talk to says they cannot hear me clearly. So now I also have a problem with the Microphone...great! Just took the first refurb back and I am currently waiting on second one.

So, Best Buy flat out lied to me about their warranty and/or they breached my original contract by changing policy without notification. DO NOT BUY BEST BUY PHONE WARRANTY. I hope someone does do a class action lawsuit on them. I will gladly sign-up!

While the smart set still worked, I had a long drive ahead of me to return home for the holidays (6-hour drive) and wanted a set for both my kids. My trip was on the 20th of December so that morning I opened the box so I could replace the one set that was not working. To my surprise, there was only one set in the box. Fortunately, it was the dumb terminal so I replaced the one that was broken and headed home intending to return the package when I returned. Admittedly, the absolute right thing to do would have been to pack up the terminal and return it to Future Shop that day, unused, but I was leaving that morning and did not have time to return so I figured Future Shop would allow me to return when I got back to the city. I thought wrong.

Today I went to Future Shop to return the TV and was told that the return period had passed (2 days) and that the TV could not be returned. I asked to speak to the Manager. After a few minutes he arrived and I shared my story. He told me there was nothing he could do, that the return period had passed, to which I responded that I had bought the product and half of it was not in the box. He then asked me to put myself in his position and what would I think, insinuating that I was lying to him. I asked if he thought I was lying. He said, that he did not use those words but repeated what would I think if I were in his shoes.

I can understand that my story may have seemed a little off but it is the 100% god's honest truth. I am not a liar and am quite upset that he insinuated this 3 times. I am certainly not a rich guy but do quite well for myself and am not at all concerned about the money rather the principle. I find it unbelievable that Future Shop would take the position that its customers are liars. Apparently Future Shop or this manager in particular believes it is okay to sell people partially empty boxes and not allow returns because they are 2 days past the return cut off.

Their computer system will only allow them to place one work order at a time so I was directed to call Best Buy Parts Store and order a new battery and charger to be shipped to my home. The plan is to take the new battery to the store and have it placed into the refurbished phone. That's already more hassle than I should have to go through. I ordered the phone on 1/6/2014 at 2 PM EST. As of today, 48 hours later, the battery and charger order has still not shipped. My phone is entirely dead. No loaner. No word as to when the battery will be shipped. Bottom line for me: I have used Sprint insurance in the past. It sounded like Best Buy would give superior customer service but so far it has been slower than Sprint - and I thought that was close to impossible. I gave them two stars because at least the people I've been dealing with have been pleasant. They don't control their inventory or policies.

12/25/13 (10 days ago) to service - "I received an email from Future order # **?? I did not order this. Please do not send it."

8:46 AM (50 minutes ago) to service - "Future Shop charged my credit card $485.89. Please return my money. Thank you."

9:07 AM (29 minutes ago) to me - "Thank you for contacting Future Shop regarding order # **. We are unable to locate your order in our system using the order information provided in your email. Although this is not a normal occurrence, we have seen a handful of orders in the past that do not process correctly through our system. We will need to request that you place a new order for the same items. If the prices of any items have changed since you placed your order, send us your new order number and we're happy to match the prices. Please be assured that we will bring this to the attention of our technical teams. Please accept our sincerest apologies for the inconvenience caused by this technical issue. Thank you for contacting Future Shop. We appreciate your business."

Original Message Sent: Saturday, January 04, 2014 to service@futureshop.com - "Quote 'We will need to request that you place a new order for the same items'. I will not place another order for fear of another Visa charge. Please return my money. Thank you."

3 days ago my phone stopped working and took it to the same Best Buy I bought it from. I was told by the geek squad tech the information I was told was erroneous and the reality was that would not get new phone but rather a refurbished one in three days and they would provide a loaner phone while I waited for the refurb. As it turns out, they did not have a loaner to give me and as of tonight, according to Best Buy I wont get a phone for another 7 days. By reading some of the other posts it sounds like there is a common thread and this company needs to be held accountable. I will be spearheading a class action lawsuit against this company and I encourage anyone that has had a similar experience to please contact me.

We went to Best Buy in Deerfield Twp, OH, on 1/1/2014 to "try" and just exchange it since it was within the allotted time. The Geek Squad guy looked at it, said wait a minute and he went behind the curtain and came back to tell me they could not exchange it because the iPad had been dropped and there was a dent in it. There was no dent in the iPad. (the guy at The Apple store looked at it and could not find a dent). The warehouse manager came over in place of the regular store manager who was not there to look at it. The Geek Squad guy kept telling the Warehouse manager that it was dropped, so she said she could not help us. They could send it to Best Buys place to get fixed. The warehouse manager told us there were strict return policies with Apple. I didn't have the Apple warranty. Best buy never told me about the Apple warranty that I should have bought from Apple within 30 days of purchased.

We went to the Apple store and $249.00 later plus my original purchase price, my son has a new iPad. I think Best Buy came out a lot on this purchase. Had I been told about the Apple warranty it may have not cost me that much to replace it. Best Buy has a bad habit of not telling the consumer about the Apple warranty because they want to sell the Best Buy warranty. Buyer beware, if you buy any Apple product from Best Buy please go get your warranty within 30 days. My son's iPad now cannot get a warranty because I didn't get the Apple warranty and his original iPad was damaged. But Apple did work with us more than best Buy would and we didn't even purchase it directly from Apple.

On Dec, 23rd Mr. Daniel ** from Geek Squad who works in the same store delivered the TV at 2:40 PM in the afternoon. Mr. ** repeatedly insisted that he is more than willing to setup TV and dispose of the TV packaging, which did sound out of the ordinary as Geek Squad charges upwards of $100 fees for initial setup. However, I allowed Mr. ** to setup TV. While Mr. ** started unpacking the TV box, I started noticing that TV he was delivering didn't give impression of being a brand new one and I eventually found Mr. ** to be nervous and looking for something in the box. After 5 minutes of search, Mr. ** told me that TV had remote missing, and still didn't tell me the true story. I volunteered to help Mr. ** and started looking into the TV packaging and started noticing that the cable and other parts of the TV were not stored in the original packaging and were stored in the kitchen used ziplock bags (Hefty Brand), which proved my worst fears.

Sales Personnel at Best Buy, Fairlakes, VA were indeed selling us old TV for the price of new one. When I confronted Mr. ** with this, he initially denied but later admitted when I showed him the kitchen used packages and pointed out the fact that it's impossible to have TV remote missing in the new TV packaging. Mr. ** and Mr. ** together tried to pass up a used old TV for the price of a brand new. I believe that this unfair practice of Best Buy should be brought to consumers attention, so that no other consumers at Best Buy are scammed by these two or any other employees at Best Buy. We confronted with Mr. ** and he initially acknowledged that he knew TV was old but later denied knowing about anything. I am submitting my complain simultaneously with BestBuy as well, so far haven't heard back from them.

It seems to me that Best Buy is running the biggest scam yet. One employee who called himself Agent **, told me that computers are designed to only be used ONE YEAR!! Can you imagine that? Why would anyone pay for a device 1500 dollars for one year? Agent ** tells me to call the 800 number and the Geek Squad at that numbers tell me to take it to the store. No one is taking responsibility. I will never buy another product from them again. And I will share my story with all my students as well.

Best Buy's so called Holiday Return Policy: "Gift purchases made between November 3, 2013, and December 31, 2013, qualify for our Holiday Return and Exchange policy. Products (goods) purchased as gifts may be returned through January 15, 2014." Best Buy has this additional policy that allows them to restrict you from doing a return or exchange for 90 days. Even during the Holiday Return period. There isn't any rule rhyme or reason when they can do it. After just 1 return If TRE says to do, they will restrict you. Best Buy won't take ownership of the decision and doesn't care about customer satisfaction. Best Buy will blame it on TRE. TRE will blame it on Best Buy. Best Buy stores say that Customer Service is the only team that can help or override it. Best Buy Customer Service say that only the Store can help or override it. Then if you ask if it's fair, they start becoming belligerent and start blaming you. I've shopped only at Best Buy and spent thousands of dollars for past 3 Holiday Seasons. But this is my last. Can anyone recommend an ethical Electronics Retailer? Best Buy isn't it... anymore.

We packed up our 10 day owned television and took it back to Best Buy in Northville/Novi, Michigan on Haggerty Road. We walked in first to ask if it WAS returnable. We threw away the box and thought that was going to be an issue. So we wait in line at the customer service counter. This is where is gets ridiculous. We wait while a twenty something boy with (I am going to describe him - keep in mind I could care less what people look like - until they turn into idiots and then I care about grooming). So, we walk up to this boy who, honest to GOD, snapped a dirty lime green rubber headband around his bushy head of hair, lots of Best Buy employee had them on. He put his finger under it and snapped it. His face was greasy and he had a beard that grew from every pore at different lengths, a little like a dirty werewolf.

That will be his name from here on out. Dirty Werewolf looked at my husband and I and I asked, "Are you ready, can we come over and talk to you?" Dirty Werewolf said, "Huh, yeah, okay." And we then proceeded to explain exactly what I have described above. I said, "It's under the 15 day period, can we exchange it or have it fixed." Dirty Werewolf said, "Uh, I think, we have to inspect it." Well, sure. So we went out to the car to get the TV. I asked the very nice Door Man who that boy was and he told me he was new, I told him he was a bizarre choice for first point of contact when a customer has a problem and the Door Man said that his white shirt indicated he was new.

So my husband drags in this TV, it's pretty big and we show the Dirty Werewolf the loose cable port in the back, which he fingers and flips around in its loose state, and again I asked "Is it something you guys can fix or can we return it." Dirty Werewolf, "Uhh, I don't know lemme check." And he dragged the TV to the side "secret" room, where a random Best Buy employees peeked out at us from behind flappy curtains. That's always nice. Dirty Werewolf came out and said, "You need to talk to my manager," and he was soon followed by a small human I will call Rat Dog Girl (I actually know their names, but I'm not sure if that is legal).

Rat Dog Girl was the manager who sympathetically came over and told me that I could not return the television that I spent nearly one thousand dollars on the previous week, but... she could offer me a deal on a new one. Yep. 60" televisions are apparently disposable for the hourly workers at Best Buy- dang, they must be paid very well for that to be a solution. That was THE solution. I had it repeated to me when I questioned Rat Dog Girl in disbelief over and over again.

Then, I said, "I don't like that answer. I think one of you (pointing to Rat Dog Girl and Dirty Werewolf) probably need to find a bigger manager than you who actually cares that we just spent a thousand dollars." (Funny side note: there was this super cool French door freezer refrigerator behind us that I had fallen in love with while we were waiting in line and we are remodeling our entire house. And we were thinking of what to do with our old fridge when Dirty Werewolf became "free" to talk to us. It was $2300+ and we would have bought that if this TV thing had worked out well. Well, that didn't happen.)

Eventually after much more conversation peeking behind the secret room curtains, Rat Dog Girl comes out with another manager. I can't think of an ugly name to call this woman. She was actually nice and kind and thoughtful so I will just use her first initial. ** tells us that we broke it (we really, really did not) however, we can call the Geek Squad and it can be fixed for about $20 or we can put our cable in through different outlets on the TV (composite, component and HDMI).

Well, okay, and while this is going on Rat Dog Girl pipes in over nice **'s shoulder babbling some nonsense with some little tip about this solution. I told her to please go away, as I clearly made it obvious I did not like her and did not wish to hear her piggyback on someone else's $20 fix. ** then proceeded to write out her solution for us. We thanked her and told her that maybe the Rat Dog and the mumbling Dirty Werewolf could try to think of $20 fixes for brand new TV's that are jacked up and pissed off customers rather than "helpfully" offering us a "deal" and asking us to spend another big chunk of change. We took her solution and went to Radio Shack to buy component lines (that was our cable box + TV fix). Funnily enough, we were not the first people to come into RadioShack that day angry with Best Buy. Apparently, according to those nice RadioShack dudes being pleasant after someone gets mad at Best Buy earns them money every day.

So we have a broken TV and we for certain know we will never go back to Best Buy, nor will our brothers or sisters or parents or friends and Best Buy DOES NOT CARE. Nice ** told us that when I asked if they cared if they lost a customer she said no and she understood. They have POLICIES and we broke our TV. We actually didn't, we just aren't TV people and didn't notice the original piece of ** we bought right away.

So, my only advice as a customer here is to 1. Don't shop at Best Buy 2. Don't go to the customer service representative that doesn't groom (Dirty Werewolf AND Rat Dog Girl could have both used a good scrubbing). If he or she doesn't care about how they appear as a professional they probably don't care much about you either. (Keep in mind, you can be as creative looking (tattoos, piercings, whatever) as you want as long as you are clean, too) And finally 3. If a stores first solution is for you to spend more money when your purchase is within the specified time frame, RUN LIKE THE WIND. 4. If the customer service team blatantly talks about you to her coworkers (yep this for you Rat Dog) stand on the counter and demand your money back or a nice long talk with Mr. Best Buy Himself.

God Bless that nice ** woman and the cool guy at the front door, they are on a LOSING TEAM if Rat Dog Girl and Dirty Werewolf are any indication of the slovenly, unpleasant (I promise I started out with Dirty Werewolf as a "more flies with honey" attitude) and ineffective CUSTOMER SERVICE representatives for Best Buy. Worst Buy. Worst Customer Experience. I hope ** moves over to Costco where it's like Disney World for customers compared to Best Buy. The customer may not always be right, but sometimes we are and we always...

I requested to be transferred to someone who can help me. I was transferred to someone named Chris who then took my phone number and said he will contact the store and have a receipt emailed to me. As I was telling him my email address, the phone cut out!!! I did not receive a call back from him. I was on hold for a total of 2.5 hours. I called again a few days ago explaining my situation. I was on hold for another hour, at which point I was cut off again, now again with no call back. I cannot call the store in Dearborn as they do not have a phone number. I find this customer service atrocious, as it was the store in Dearborn who did not activate the card properly, and I am only asking for a copy of the receipt. If I do not receive a response from Best Buy, I can assure you I will never shop there again despite thousands of dollars in purchases over the past 15 years.

What is most frustrating is that everyone I speak to on the phone takes my contact information, and assures me this is no problem to email me a duplicate receipt to send to apple; however, I NEVER receive a follow up call. I have been told three times now that since I paid by credit card this request is not a problem, but of course that would require Best Buy either calling me back or not hanging up on me after 3 hours on hold. Worst customer service I have ever encountered!!!!! In the future I will just avoid Best Buy and purchase from Costco, Amazon etc. with whom I've never had an issue.

This Monday, 12/02/13, I ordered an iPod Touch for my son's birthday party on 12/08/13. I paid for expedited shipping and was assured this would be here no later than Thursday, 12/05/13. Best Buy sent an e-mail to me on Tuesday, 12/03/13, saying item was "shipped". I checked the tracking number through the UPS site and guess what? Here's what the UPS site is showing the status of the order - A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status - including the scheduled delivery date - will be updated. The order is not shipped. It's sitting in one of your warehouses somewhere as of today, 12/04/13.

Over a month has passed and my refund is still not on my card. I have contacted my bank and my bank advised me to contact Best Buy regarding the refund. I received a generic email from Best Buy a few days ago telling me they have not yet received my return. That is absolutely impossible, it's been over a month. There is no way the return is not yet logged in the computer. Yes, I returned the wrong item. That is because Best Buy sent me the wrong item! And I contacted Best Buy regarding this issue the same day and days following me receiving the order. We paid for expedited shipping because we needed the camera quickly. It was already an inconvenience we received the wrong item, but then to be treated this way during the return process makes it much worse.

This entire experience has made me lose any faith in Best Buy. My family, my business and I will never again shop at Best Buy. This is a lot of money for Best Buy to be holding onto for so long. How would you feel if the same thing happened to you? There seems to be a lot of issues at Best Buy right now because I have tried calling and just sit on hold for a very extended period of time, and my emails are taking about 3 days before being responded to. This issue needs to be addressed immediately. Please refund my card in full for this order which was successfully returned OVER a month ago INCLUDING the expedited shipping charges as agreed upon by the Best Buy employee from last month and me when I returned the order.

When I ask them what happen to my replacement phone they just said "we will call you back in seven to ten days when we speak to someone in the Apple Valley store." I never heard from them. I have been calling every day about this matter and have yet to get any where. Then I was told by a Catherine in account maintenance to go to a Best Buy near me while I was out of town and she said they will take care of it. Well I went to the store and guess what? Still got the runarounds and don't have a phone. And forget calling. They transfer you all around and still you don't get the issue resolved. Now they are saying since I didn't pay them anymore I can't get my phone. I said "you all breach the contract." It should be something that should be done about this. It's really ridiculous and time consuming because I was just wasting time on the phone and gas.

I recently changed jobs and with Christmas coming, I am very concerned about our finances and "Santa Claus presents" for my 6 children. So as we purchase all of our electronics from Best Buy, and are Elite Plus Rewards Members, I assumed that this would be as simple as taking my receipt to the store, they ring it up as an exchange and I pay the hundred or so dollar difference for this OUTSTANDING deal. If my math is correct, Original Price on the Holiday Bundle is $5,900.00 which is a difference of ~$1,900.00. I did just that and brought the receipt to the store.

The first person I spoke with said they don't see a problem with this but that they would have to get a manager there to assist with the transaction. The Manager comes and explains that I cannot take advantage of this great offer as it is for new purchases only. WHAT? I have never heard of such a thing, I was floored. I am well within my 45-day window for Return/Exchanges, and if it weren't such a huge item I could bring the item in return it, walk out the door and back in and purchase the bundle as a NEW PURCHASE. I asked for the number of the District Manager but I was given some customer service number to call.

I called to complain, and was told they will look into it Monday but that this would be at the discretion of the store that I purchased the item from. Granted we really can't afford the high end appliances, and if we could this may not be such a huge deal BUT that $1,900.00 is huge for me right now. That is Christmas presents for everyone, all 6 of the kids, my wife, mom, dad, sister, my wife's parents/brothers/sisters, and a few family friends.

I am so angry with this company that I will NEVER EVER buy so much as a CD from these people ever again. And I will shout from the roof tops about my story. NOW I still do not have a simple microwave, or dishwasher! And with 6 kids, it is next to impossible to wash every single dish by hand. I am happy that we can't feed the kids Microwavable bad food, but you do not know how much help a microwave is until you do not have one for a while. I hope that others take this and the other stories here as a warning, and they use their hard-earned money at a place that has some appreciation for existing customers. I believe I will move my dedication and hard-earned funds to someplace that will stand behind their policies, and work to keep the customers that are dedicated to them as I have been to Best Buy.

I can honestly see why they are doing so poorly in the retail world. They are totally disorganized and unprofessional. That's the nicest thing I can say about them. Like other users here, I will also be seeking a new vendor for our company as I am the one in control of the computer, cash and wireless in our company. Good bye Best Buy... You just lost a nice 55,000+ business sale. AT the rate you're going, you'll be gone soon enough.

In the store, I met with one of their representatives who showed me the modems in the price range that I was seeking out and I chose Two Different Ones and before I decided which one I wanted, I went over to one of their computers and looked them up online to see the Price Differences with their competitors because I know that according to the On Air Video that I recently watched, it specifically stated that Best Buy was having some Financial Problems and was NOW offering Price Matching (so that they can KEEP THEIR CUSTOMERS) if you can find the SAME article with one of their other competitors out there and I do know that For A Fact about a month or so ago, I bought something and they PRICE MATCHED it according to the eBay Advertisement and at that time there was NO PROBLEM!

However, this time around, my Best Buy Shopping Experience went Straight to HELL! When I pointed out to the store associate who was helping me out that I found the Exact Same Thing on the computer from eBay for $4.00 Less, he was VERY SELFISH, RELUCTANT and HESITANT to give me the PRICE MATCH! (And the last time that I checked my damn wallet, I thought I WAS THE CUSTOMER???????) Hello..... When he refused, he offered me to speak with his store manager and so I waited for him to get her and then the Best Buy Shopping Experience Got Even Worst!

I waited patiently for a few minutes in order for him to bring over the Most Rudest, Inconsiderate, Non-Sympathetic Managers that I have ever met at a Best Buy Location who goes by the name of ** that I have NEVER MET BEFORE at this Best Buy Location where I have always shopped. He first explains my complaint to her, however, this NON-EDUCATED, NON UNDERSTANDABLE STORE MANAGER of THEIRS TELLS ME THE BIGGEST, DAMN LIE THAT I HAVE EVER HEARD COMING OUT OF A BEST BUY STORE LOCATION!

She also wrongfully accused ME of GOING OFF ON HER and Treated ME Like ** when I NEVER SAID A SINGLE WORD TO HER! The ONLY thing that I was doing was Hearing Her Lies And Wrongful Accusations Coming Out Of Her Big Mouth And That Was ALL! Furthermore, she knew What my complaint was about and she was Angry at ME and WAS TAKING OUT HER PERSONAL PROBLEMS OUT ON ME as well, ALL because I wanted a LEGITIMATE PRICE MATCH in which the STORE is supposed to do for their customers and they have already Price Matched something for me before just a few months ago on my previous visit as explained earlier in my Very Serious Letter Of Complaint!

Furthermore, after she finishes giving me a Lecture On How I Am Supposed To ACT As A Customer, then she says to ME the following: "We are NOT allowed to Price Match Anything For eBay Advertisements (which is a DAMN LIE because they did it for ME the last time I was in Your Store as a Paying Customer)" and that she is going to do it for ME this ONE TIME ONLY based on the eBay Advertisement, but NEVER AGAIN!

Please NOTE: When I told her that if **, the Previous Store Manager was still working in this store, he would have TAKEN CARE OF ME and treated me properly as a Best Buy customer her response back to ME was to take my FUTURE BUSINESS TO HIM DIRECTLY AT HIS STORE LOCATION! Please Also NOTE: I just went on to Their Lovely Website and read the Rules About Price Matching and it says absolutely "NOTHING" about NOT accepting eBay Advertisements for Their Price Matches.

I want to let You ALL know that I take this DISGUSTING AND VERY NEGATIVE TREATMENT AND ABUSE very personally and I am beyond angry, upset and offended by their store manager's behavior, attitude and action(s) during my Best Buy shopping experience. I personally do NOT know who trained her, but she has absolutely NO EDUCATION, NO CLASS and DOES NOT DESERVE to be a Best Buy STORE MANAGER any longer!

Please NOTE: There is a lot of Store Competition, Online Competition and Price Competition Out There As We Speak and They Really Need To Continue To Legitimately And Honestly Price Match and Treat Their Customers As Human Beings and NOT just for OUR WALLETS if they Plan To Stay In Business Any Longer And Survive! Final Thoughts: If they keep somebody like **, Their Store Manager around much longer, I doubt that that particular store will continue to do as well, Financially Speaking!

We called the 800 number for Geek Squad Insurance. I stated my problem to the Rep and she said that they could switch the information over to the S III like it was supposed to be in the first. I gave the phone to the Geek Squad member in the store. He spoke with the Rep and hung up the phone. No problem...right? WRONG!!! He told me the Insurance Rep has to send the information upstairs and they will have to switch the information in 5 BUSINESS DAYS!!! Once that is done, I could come back and they can take care of the phone at that time. Mean while, have a nice day, continue to pay the insurance and be without a cell phone for a couple of weeks!!!

DO NOT BUY FROM BEST BUY!!! RETURN POLICIES ARE GARBAGE!!! CELL PHONE INSURANCE IS AWFUL!!! Spoke with multiple Best Buy reps and they do not buy Best Buy's insurance plans. Best Buy wants you to buy new items, wait until they iron out their issues and then give you a refurbished item. Trust me when I tell you, Best is the worst place to buy a high end item. I'm going to try and get a refund. Take myself to the AT&T store and save the headache of dealing with Best Buy. I had stopped buying from them in the past, now I'm passing the warning/word around about them.

So I took the return receipt and the original receipt back to the store, where I was told I could not return the TV for a refund. It had to be sent off for repair. The Customer service girl said that they would only refund the money if they had been returned 3 times or the warranty people said it could not be fixed. Then she scurried off to get her manager to get the store's $37.48 back they had refunded me to an expired credit card. They were way more serious about the $37.48 than even worrying about my broken TV. So, she filled out the paper work to have it repaired and then said... with a TV this old, they usually just send you a Best Buy card back. Customer Service has gone so far downhill, I just prefer to buy online and not talk to an idiot!

Originally, my family went without a TV for 37 days. We waited for almost two weeks for the initial technician to come and order the part. For the original service call, I had to reorganize my shifts to accommodate them and then when the part was in, I had to take a day off work unpaid and then the appointment was changed at the last minute to another day. Funny, when I would make phone calls back to the warranty department, most of my previous phone calls and complaints had not been documented and on more than one occasion, I was refused to speak with a manager. When I would finally speak to a manager and be promised a return phone call the next day that would never occur.

Now when this original repair was made, something else stopped working on the TV and yet again I was making phone calls back to the warranty department because it was still covered under the existing claim. We have now spent another 23 days having to unplug the TV from the wall to get it to turn off which isn't easy since it is high up a wall. When the initial claim was made, I have been told by 3 different customer service representatives that the 60 days was up today, November 14, 2013. I had a phone call message last night at 1600 telling me that the part was in and to call for an appt. I called this morning at 0900 and was told they could come today. I told them that was impossible since I am a RN and working a 12-hour day shift for the next two days of which I could not change at last minute and had already previously done resulting in a $400 wage loss and they change the appoint anyways.

When I called the warranty department after, I was told the warranty was not applicable anymore because they were able to fix it today but I was not available. Isn't that convenient? 1 hour notification makes a warranty null and void because after 60 days, they replace the TV if not repaired. And also conveniently, since I was told I clearly can't count and none of the previous conversations happened with the other customer service representatives stating the date the 60 days was up, I am now being told that an additional two more days have been added that they have to repair the TV.

For anyone reading this, please, please, please, never, EVER, purchase a TV from Future Shop including the $250.00 extended warranty Produce Service Plan. This is the worst service I have ever experienced and I expected more. When I researched purchasing a Samsung TV from Future Shop I thought I made a good decision but clearly not and realize too late that I made horrible decision that hopefully I can prevent other people from experiencing as well. Please share this story with your friends. Next step is Facebook...

The technician came out @ 8:30 am and advised that the computer board was out and replaced it with a new one. He stated the new board should correct the issue. Well around 12:30, I check the freezer and found it was not cooling at all nor was the refrigerator side. I immediately contacted A and E and informed the dispatcher that the problem was still present and it had gotten even worse. The dispatcher stated she would contact the technician and have him to call me. After waiting 2 hrs and not receiving a return call, I decided to contact Geek Squad instead of contacting A and E on my own accord. I spoke with an agent by the name of Risa, who placed me on a conference call with A and E. The dispatcher was the same person I spoke with earlier and this time she advised that she would put in an emergency ticket but they have 24 hrs to respond.

I advised her the importance of my refrigerator, and not only does it store my food but it stores my medications as well. The dispatcher continued to advise that they still have 24 hrs to respond and it was nothing she could do. So I waited until next day and I had not received a call. I decided to contact Geek Squad again @12 noon, and I spoke with Risa, the same agent from the previous day. She placed me on hold and contacted A and E and was advised they have a lot of open repair tickets and someone would be contacting me soon. I informed her it was approaching 24 hrs and if I hadn't gotten call from A and E, I would be calling again. At 3pm, I had not received a call from A and E so I contacted Geek Squad. I spoke with an agent by the name of Deshaun. Deshaun placed me on hold and contacted A and E, and was told that a part was ordered for my refrigerator and someone would be out on Tuesday.

Now, first of all, there was never mention of part being ordered for my refrigerator nor what part was being ordered. As I mentioned earlier, I not only use my refrigerator to store my food but I also use my refrigerator to store medications. My medications are critical and must be taken daily and stored in a refrigerator. Now, this is the third day without a refrigerator and I informed Deshaun that information was not communicated. My question to Deshaun was how can A and E order a part and they don't know what is causing the issue. No one has been out to recheck the refrigerator to determine what part is causing the problem.

At that point, I asked him to place me on a conference call with A and E. I spoke with a representative by the name of Billy and he stated that a part was ordered and someone will be out on Tuesday. So I asked him, how can you order a part and you don't know what is causing the problem. Billy could not answer my question so I asked to speak with a supervisor. So he placed me on hold along with Deshaun, and then he returns and advises me to contact "customer relations". I insisted to speak with a supervisor immediately, so he places me hold again. Deshaun asked if I wanted to speak with his supervisor and advised him that I wanted to speak with a Geek Squad supervisor as well as an A and E supervisor.

At this point, Deshaun advises me that he would have to release the A and E rep and then call his Supervisor. I requested that he remain online with me so I could have a witness of the incompetence and unprofessionalism of A and E. So he did, stated that was fine and remained online. Well the rep, Billy, stated he was transferring me to a supervisor. I waited for a supervisor for A and E for almost an hr, I placed my phone on speaker and my family and friends both witnessed my long hold time for the supervisor. While waiting for the A and E supervisor, I repeatedly called Deshaun's name to make sure he was still online with me. Well to my surprise, he was no longer on the phone with me and I was still holding for a supervisor while listening to the nice hold music along with my family and friends.

After I continued to hold for the period of time, the agent decided to drop the call. So I contacted Geek Squad again and this time, I requested to speak a supervisor. I spoke with agent, Mark-team lead, and informed him of the horrible treatment that I was encountering with A and E contractors and also the rudeness of the previous agent, Deshaun. Mark and I did have a very intense conversation which at this point, I revealed some very personal information regarding my health and the need for a refrigerator. These medications are very expensive and can't afford to replace them. I also need to mention I am also an insulin dependent diabetic which also requires insulin to be stored in a refrigerator.

So Mark decided to escalate the matter and replace my refrigerator. He was able to get authorization for the replacement and left the information on my voice mail. So I was advised to take confirmation number to my Best Buy store of choice to complete the transaction. Well after going through long difficult event and thinking my problem was finally resolved, I was advised that the earliest day my refrigerator could be delivered would be next Tuesday. I advised the clerk that this is the fifth day I have been without a refrigerator and I needed the refrigerator for my medications. So she paged the manager, Brit, and he stated that it was nothing he could do. He stated that he could not override the delivery dates any longer and walked off.

At this point, I contacted customer service and was transferred to the installation dept. I spoke with a representative by the name of Jonathan. He informed that he could not do anything on his end but the store mgr could override it. He advised he would contact the store mgr and call me later. So when I did speak with Jonathan about 30 mins later, he advised that the mgr (Britt) was flippant and nonchalant with him as well. He also said that Britt would leave a note and maybe someone could follow up tomorrow. So at this point, It has been 5 days without a refrigerator and it will be an additional day as well. Not to mention, that I have to store my medications at a friend's house which approximately 20 miles from my home.

I am completely appalled by the treatment I received over the last 4-5 days with your representatives, contractors, and store mgrs. I thought Best Buy was very reputable store/company and stood by their products and warranties. This has not been the case with me. Considering the seriousness of this issue, the matter has been treated like a spot on the wall. I rarely complained about things but this is a little too much to let go unreported. I would never purchase anything from Best Buy nor would I recommend them to anyone. Also the Geek Squad protection plan was worthless. I found out if they replace your item, you must purchase a new protection plan for the replacement item.

I pre-ordered a copy of the PC version of Batman: Arkham Origins several weeks prior to the game's release. My order was processed on Bestbuy.com and I requested store pickup at the company's Reston, VA location (Store #297). I received an email confirmation one day prior to the game's release date indicating that my order would be ready for store pickup the following day. At this point, Bestbuy.com also indicated that my order had arrived at the store and instructed me to pick up my order as soon as possible.

The following day (October 25th) I drove to Best Buy Store #297 to pick up my order as instructed. I did not go to the store until later in the day around 7:00PM. When I arrived at the store and provided the clerk with my order information and confirmation email, I was given nothing more than a puzzled look. Store staff proceeded to ignore my presence for about 30 minutes whilst various employees looked through their computer systems, paper records, and physical store shelves. I was given no information regarding what was going on and was simply forced to wait until someone returned to speak with me. I ultimately got the impression that the store staff was simply waiting for me to become frustrated and leave as they eventually gave up on trying to locate my item and went about completing other tasks and helping other customers.

I eventually had to re-approach the employee to whom I had initially spoken upon entering the store to inquire why no one had returned with my order. He simply stated that my order could not be found and no one had any idea where it might be located. Ultimately, the best that the store could muster was to take down my phone number on a sticky note. They indicated that they would call me if my order showed up on a truck the following week. For the record, I have not heard anything back from Store #297 to this day.

After returning home from the store and reviewing my confirmation email, I became concerned about my ability to pick up the game from the store if it arrived the following week. I was scheduled to be out of town on business during the next week (i.e. this past week) and as such I would not be available to retrieve the item from the store. This worried me as my confirmation email indicated that my order would be cancelled and forfeited if I did not pick it up within 8 days after it had arrived at the store. Given that Best Buy's systems were indicating that my order was ready for pickup, I could foresee problems looming in the near future and thus reached out to Best Buy via their customer service phone line.

After explaining my situation to a very disinterested-sounding phone representative and having little success in terms of getting him to understand my problem, I asked to speak with a supervisor. After waiting on hold for a protracted period, I was eventually able to speak with a customer service supervisor on the phone. After explaining my situation to the supervisor, she ultimately indicated that all she could do was to suspend my order in her system. She indicated that suspending the order would prevent it from being automatically cancelled by the system and thus would assure that my order would be held at Store #297 until I returned to town and was able to visit the store. Additionally, she noted that I would need to call back prior to picking up my order as it would need to be un-suspended by a phone agent before the staff at Store #297 could release my order to me.

I agreed that this arrangement sounded fine and the supervisor further indicated that she would immediately send me a $30.00 gift card due to the trouble with my order. I thanked the supervisor and, after reconfirming that my order would not be cancelled (I adamantly wanted to ensure that I received the pre-order bonuses to which I was entitled), ended my phone conversation. I then proceeded to wait throughout the week to see if I received a phone call from Store #297 indicating that my order was ready for pickup. As I previously indicated, no call ever came from anyone on Best Buy's end. During this time, I ignored repeated automated emails from Bestbuy.com indicating that my order was awaiting pickup and in danger of cancellation. Researching the issue online, I ultimately discovered a post on this forum (from Matt-BBY) indicating that store pickup pre-orders for the PC version of this game would not arrive in-store until around November 2nd. Given this information, I decided to simply wait until I received confirmation that my order is ready for pickup.

I returned home this weekend and have since continued to wait for a communication from Best Buy to confirm when I would be able to retrieve my order from the store. I have received no such information to date via any channel. Rather, even after going to great lengths earlier in the week to assure that my order would not be auto-cancelled by Best Buy's terrible order systems, I received an email from Bestbuy.com this evening indicating that my order has been cancelled and is no longer available. It is simply astounding to me my much-awaited and paid-for pre-order has been lost, supposedly due to my lack of timeliness in picking up my order, even before the store actually received the product that I was seeking. Just to add insult to injury, I have also not received the $30.00 gift card that I was promised as compensation for my troubles. A simply incredible display of stupidity, carelessness, and disregard!

Overall, I want to make it clear that my primary complaint against Best Buy is not the shipping delay that impacted their store's ability to fill pre-orders, but rather the company's complete inability to effectively respond to and remediate the issue. It is just ridiculous to think that the company's order fulfillment systems are so broken that they cannot manually suppress automated emails with incorrect information, update order statuses on customers accounts, or prevent orders from being automatically cancelled when the product is not yet even available for pickup! Perhaps even worse, why is it that Best Buy's store, phone, and web support personnel are not able to get on the same page in terms of being aware of the situation and providing the customer with a consistent picture of how the problem will be solved?

My question for the BBY forum moderators is this: why should I (or anyone for that matter) ever attempt to order anything from Bestbuy.com or one of the firms brick-and-mortar locations again?

Update #1: Why is it that Best Buy's order fulfillment systems have now automatically cancelled Arkham Origins PC pre-orders? Is no one at Best Buy competent enough to override the automatic 8-day store pickup window given the shipping issue and the fact that the orders are still not ready for pickup? THIS IS INSANE! Despite the fact that I received an email earlier this week confirming that my order would remain valid until picked up at the store (i.e. when it eventually arrives), my order was cancelled this weekend due to non-pickup. HOW CAN I PICK UP MY ORDER IF THE STORE DOES NOT HAVE IT? I visited the store earlier today and was told that they know nothing of the problem and that there is nothing that they can do. They tried to sell me a copy off of the shelf, but this is completely unsatisfactory and I pre-ordered the game and insist upon receiving the product that I was promised (including all pre-order bonus materials case, codes, etc.).

Update #2: A further even more infuriating update. I just spoke with a supervisor from 1-888-BEST-BUY. He informed me that at this point there is nothing that Best Buy can do. My order has been cancelled and I will NEVER receive all of the bonus materials that I was promised. He went as far to quote the Bestbuy.com terms and conditions that Best Buy reserves the right to cancel orders at any time and for any reason. WHAT KIND OF CUSTOMER SERVICE IS THIS? Even worse, I was told that because the steelbook case is in the mail being shipped directly to me, this partial order was still valid and I will be charged $50.00 for the case alone!

WHAT?!?!? I NEVER AGREED TO PAY $50.00 FOR A CASE! All that he could offer me was to place a new order for the regular version of the game and discount the price to offset the cost of the steelbook alone. This is completely contrary to what I was told in the store today by the MoD (he assured me that I would not be charged for the cancelled order even though I would still receive the case via USPS). The phone supervisor simply shrugged this off and informed me that, Best Buy stores have no idea how our online services operate. COMPLETE INSANITY! Is this company so siloed at the corporate level that they cannot even handle a simple pre-order shipping error?

Ultimately, what Best Buy has done is cheated me out of the product that I ordered, charged me $50.00 for a product that was explicitly listed as free on their website, gone against their written word that their shipping woes would not affect the delivery of my product, and finally committed bait and switch in sending me the regular version of the game with no discount to speak of contrary to my confirmed order. This is the absolute last time I ever do business with Best Buy and everyone that I know will hear this story!

Well before Sept 30 another email order had been canceled go get refund from nearest Best Buy. So we go to our home town with no such luck. So we start dealing 800 Best Buy. When we purchased the movie we had a Visa credit card but they would not take that. So the manager said we had to buy a Best Buy gift card. So we did. That was not told about the return policy. So once I started dealing with 800 Best Buy, I was sent a gift card. Well I called and told them I would like a check for the refund because I was not told about the policy and I was not returning the item. The order was canceled by BB.

It is Nov 2 13 and I still have not gotten a refund in the form of a check. I offered to return the gift card I got in the mail and was told by Angel she would cancel the gift card and send me a check that was in Oct 13 13. So again I made a call on the 18 to inquire about the check and was told something else that I should keep the card because I will not be getting a check. On Oct 28 13 I talked to Keisha at the Houston call center and she said I should be receiving a check by Oct 31 13. Well again it's Nov 2 13 and nothing yet. So I am returning the card. Please respond. Thank you.

I went back to store #648 yesterday thinking that three months went by and the incident was forgotten. I went over to the cell phones and a sales associate was helping answer questions I had about a phone. I was interrupted by another sales associated and was ask to leave the store. I said why? His response was my manager said so. I responded and said if he has a problem, come see me. The manager never did come and see me. I tried to find him but could not with the associate following me. I did find my wife and walked to the store entrance. Before I left, I said to the associate following me, "Relay this message to your store manager. I will be back and if you physically try to remove me, I will file a suit against the manager and Best Buy. Think about it. You will not win!"

I cannot believe that Best Buy corporate ignores customer and employee complaints and treat them like trash. Best Buy is in trouble of surviving like Circuit City, CompUSA and others were. I believe because of bait and switch scams, customer/employee treatment and screening their reviews on store local websites as being mostly 4 to 5 stars in satisfaction that the company will go by the way of the Doe Doe Bird.

We ended up at Best Buy in Millbury, Massachusetts. We asked about gaming machines and they had 2 in stock, an Asus and a Sony. In chatting with the sales person, it turned out that they were also a gamer. They recommended the Asus. They said that if they could buy a laptop meant for gaming, they'd buy the Asus. We chatted a bit more, I asked a few questions, and we decided to buy the Asus. The thing I like about BB is that they have people that really know what they're talking about. Sure, maybe not in all cases, but in our experience, they do.

We had the computer for quite awhile and then experienced a problem. It just wouldn't turn on. I drove out to Millbury and explained the problem. Without even asking where we bought it, or if we had a service plan, the gentleman at the Geek Squad counter took care of the problem for us. Dust had accumulated inside the computer causing an overheating issue. The computer is built so if that does happen, the computer won't turn on to prevent damage. The only reason I know this is because they explained it to me. Again, people that know what they are talking about.

Back a month ago or so, we had another issue with the Asus. We dropped it off and come to find out that the hard drive was bad and we needed to have it replaced. Now my wife uses this computer every day for probably 4 or 5 hours, 4 or 5 hours every day for 2 years. I can see how the HD would be worn out. We discussed what kind of HD to get as a replacement. Turns out, an exact replacement wasn't available for our machine. The Geek Squad guy explained that a lot of computer manufacturers use proprietary parts. Meaning they buy hardware for their computers made especially for them and that often times those parts aren't available to buy commercially. How do I know this? Again, they explained it to me. And again, because they know their stuff.

I asked about getting a solid state drive as a replacement. They explained that sure, I could get one, but that a standard drive would be perfectly fine. They could have just said "Sure, we'll use a solid state drive as a replacement." Solid state drives are more expensive than a standard drive. They were honest about what I needed and just weren't trying to get me to spend as much money as possible. Trust is a huge thing with me. I don't like feeling like I'm being taken advantage of. I would highly recommend Best Buy. Honesty and knowledge. What more could you want?

I was left with a phone Geek Squad was not able to service because of they had the warranty incorrectly on my account. I had to wait 4 full weeks for Best Buy to correct this! I spent numerous hours on the phone with them and no one seemed to care and failed to follow up with me as a customer. The Geek Squad manager ** in Skokie, IL was absolutely no help as well. Finally when they restored my warranty, they sent me a phone that didn't work! Now I had to wait an additional week. Horrible customer service overall, couldn't find anyone that was willing to help with errors ALL being on Best Buy end.

The service rep said they would get a rush delivery on the part and that they would get the technician to come in asap. This did not happen. The part was not rushed and we still have to wait two and a half weeks for a technician. Now I have to rearrange my schedule once again. They have done nothing that they promised us, even though this was all their mistake. This is absolutely ridiculous! I will certainly never do business with Future Shop again and I will make sure that others don't either. I have been loyal to this company for over 10 years and this is how they treat us. Some sense of customer appreciation they have.

My next call was to Best Buy, again. When I explained my situation and the information for the paid agreement was confirmed, I was asked if I had my PSPI number. I did not. I did not know what it was. I didn't know I needed one. Apparently, it should have come with the television delivery. I had my sales receipt with all the information, I thought, I needed. There was no indication I needed anything else. When I asked if they would issue one or give me a number over the phone, I was told the verification would be forwarded to the service department and I would receive my number through the mail, and in approximately 2 days someone would contact me to schedule a service call.

After 8 days I still hadn't heard and called again. Back to the beginning! Still no PSPI number and no call to schedule service, and no record of there being an agreement. Now day 10, I received a call stating we DID pay for our contract, they had the information but needed to verify the paperwork. What does that even mean? Research information you already have (twice), give me a break! No PSPI, no resolution, no fixed television. The end.

I then asked for Geek Squad protection plan booklet and it says exclusions to coverage, damaged to your product caused by accident (unless you have purchased the optional ADH coverage and it's a covered event which I did purchase). In the covered purchase event it says if ran over, dropped from heights such as balconies, roofs or any other height it is not covered. I am covered because none of the events happened. Yes, iPad does have damage to it for being dropped from 5ft if ground were to be clean from any objects substantial damaged would not have happened which also I agreed. But this is not the case. House floor being worked on and tools like other material was on ground.

I have dropped my iPad in 2 other situations which I did not cause any damage to iPad other than small dents in back and a small crack but was not really a big deal. It worked great. No reason to return but this time it fell onto a worked on floor. I have purchased many, many items at this store with protection plan and during protection plan items have been great. In some occasions items end up breaking after protection plan has expired and either I had to fix out of my pocket or trash it which is fine cause protection plans was expired. All I want is Best Buy to honor their plan that they desperately advise you to get and to come and figure that they do not honor it. Hope someone who understands and still can give BEST BUY and recover its reputation will assist me in fixing this problem.

I assembled my online shopping cart, applied and was approved for a BB credit card (which offered 24 month financing on my purchase), and began the checkout process. BUT even though my BB card had been linked to my cart, the system would not accept it because it lacked a security code (physical card wouldn't arrive for 2-3 weeks). I get on the phone and spend 2-3 hours with people trying to sort this out - customer service, credit card department, so many people I lose count. NO CAN DO. I must go into a store, they say. I go into the closest store to me. Employees here are as clueless, responsibility-refusing, naysaying as others I've encountered, interested in hanging out together but not selling products. It takes a hour and five employees to complete my purchase for me, and I have to insist over and over it's possible. Snag here is that their computer only offers 18 month financing, but my printout shows the offer for 24. Three managers later, they say they can fax in a paper to change the terms for me. They'll email me when it's accomplished.

Ten days later, it's delivery day. Still no word, even when I call, on the term change of the credit card. But not to worry because bigger problems are ahead. Delivery folks arrive, and guess what? They do not install side-venting on dryers. They get a BB rep on the phone who says BB doesn't do side-venting. No one knows why I was told they do (multiple times). So I can't accept the delivery because it's impossible to install. I cancel the order with customer service. The men drive away with the washer and dryer.

I spend 3-4 more hours on the phone with multiple people, endless holding, and have it confirmed that Best Buy doesn't do side-vent installation. They can't account for other info. They guess those various other people who told me otherwise were poorly trained. Oh, well, they say. So now I've spent LITERALLY HOURS IN MY WORK DAYS ACROSS TWO WEEKS attempting to make a purchase and can't make it. But wait, now I'm told I have to call the store where I bought it to complete the return/refund. In tears, I call them but they 1) don't think I bought it there; then 2) can't process the return and "don't know what to say;" 3) when pressed to find a solution, put me on hold and leave me there for 45 minutes, then 30 minutes when I call back. As of now, I have still not accomplished closure. Plus I'm stuck with the $75 side-venting kit for a dryer I can't buy.

I am 45 years old and I have never in my entire life had a commercial experience like this, in the US or in any other country. I actually think I've dodged a metaphorical bullet by being spared further relationship with this company. I hope they go bankrupt as soon as possible and all of their hideous employees lose their jobs.

The employee (sounding very bored or sleepy) even insulted me by saying it was my fault I didn't check my confirmation email that the price was off to begin with (stating I should have checked and called back right away which was literally just last night of that call) because he said that's what he always does and I'm in the wrong. "Customers always right!" Their company made the mistake and the last thing I needed was for their employees telling me what I should have done and I was the one who is at fault. Do your job correctly the first time and this would not be an issue. Also, that same employee said that he doesn't see anywhere in his computer that the first purchase price was ever $708, that both transaction attempts were for $765.

Right after that very long, draining, useless, insulting conversation, I checked that confirmation email and IN FACT I was right and it said $708! Upon receiving my laptop, I called once AGAIN to adjust the payment and get a refund for the difference. Finally a very helpful women, quickly checked the notes on her computer if there was any evidence of a price match done, which there was, and refunded me $50 as quick and simple as that (although the difference was really $53.40).

I wish I wasn't so upset at the time to ask for that male employee's name, but as you can see, it was always something out of my control. Nothing I did wrong on my part. I just wanted someone to help me and I had to deal with a very rude, unhelpful, lying employee of theirs. Though my laptop is so far so good (4 days in) and I was able to talk to 1 good employee, I feel my overall experience was terrible and I probably will never purchase from Bestbuy.com again. I hope that conversation was recorded for quality assurance and found immediately.

And so... I then began the replacement process for a second time. I picked my replacement to the replacement phone up and not only was the camera lens completely scratched up but the phone started exhibiting behavior that was strangely familiar to the other faulty replacement phone (shocker). The 'general manager', who was helping me with my phone, told me that this was "so strange" and "should not be like this". On the strength of those comments, I asked him if there was some way he could get me another phone and ensure that it was actually a quality phone.

His response: Only the tech that will be handling the order. (How helpful!)

So he ordered me a replacement to the replacement to the replacement phone (try to keep up). In the meantime I have called 1800GeekSquad which was essentially a waste of a perfectly good 1 and a half in which I was transferred and transferred and disconnected 3 times. The result: I never spoke with anyone who could help me on my account...hence the transfers. The proverbial straw that has broke this camel's back was today...less than 24 hrs since I received my replacement, the replacement phone... it also refused to take a charge and is, as I type, dying! And what of the replacement to the replacement to the replacement phone? Well that is somewhere in transit...and I have no phone nor any guarantee that my replacement phone 3.0 won't be a disastrous repeat of the pieces of crap phones Best Buy has been sending me (How awesome is this?!).

In the business world, I believe what we have here is a breach of contract. I have paid my money in good faith expecting certain services in return. And Best Buy has taken my money and provided me nothing that resembles the "guarantee" that was made when I initially signed up for their BOGUS protection plan. At the end of the day ANYWHERE this adds up to FRAUD.

PS. If you think I am making this up...call Best Buy Mobile in Whitehall, PA (610) 231-0627 and ask to speak with Josh, the 'general manger'... Please make sure you are actually speaking with the store in the mall since Best Buy randomly transfers you to whatever store they like based on call volume (Just another way Best Buy expertly provides you with NO SERVICE AT ALL).

So at this point, they will not do anything. You can go to any competitor of theirs and purchase a product with a full coverage warranty for $60. I just purchased a computer from Costco, paid $700 and $99 for a three-year warranty. This is not the first time I had issues with them. I should have learned the first time around they gave me a hard time with a game system as well. When I called the main Best Buy number, the only thing that was offered was a pro-rata amount on my warranty for $14. I do understand that maybe I should have read all the details from the warranty handbook, and it is buyer beware but as such a large corporation I trusted that what I asked for and what they sold me was the same thing. I am not sure how a company can get away with charging $200 for a warranty on a computer valued at $236. When you ask for corporate's phone number, they refuse and tell you there is no corporate office.

Best Buy says they can't order me a new one until they receive the defective dishwasher. However, Best Buy does not know where the defective one is or when they will get it back. So I am without a dishwasher, I can not get a refund to go purchase another dishwasher elsewhere, and no one can tell me when I will get my new dishwasher. Who is in charge here? Clearly it's not Best Buy. Basically I want answers. I want the number of the company who installed the defective dishwasher. The Best Buy team seems as frustrated as I am. Why do I have to pay for this mistake? You can not expect repeat customers with this kind of service. Very disappointed!

After repeated contacts with them over the past month (I have an eleven page document that records all of the contacts I have made with them in person, by phone, and on-line including numerous inaccurate emails and contradictory statements and a repair estimate of $341 not covered by Tech Support), I finally sent the laptop to a computer repair technician that a friend recommended. He received it this morning and by noon he had left me a voice mail that he had cleaned up the hard drive and re-installed Windows and the computer is running just fine. Best Buy's corporate office will be receiving that eleven page document along with a demand for a refund for the Tech Support contract. And the local Better Business Bureau will also be hearing from me.

Also as the guy is installing the part on the 9th of Sept., he states that the parts are also not new, but refurbished parts. Upon installing the, what I was expecting to be a new part, since my TV was less than two years old and costs $1100.00 plus $200 warranty, the part was bad. Obviously, when this part came in bad, it went back out without being repaired or even checked to see if it was working. Then this part was shipped to the service company to be put on my almost new TV. After the repairman checked several options, called the company, he had to take this part back off and say he would have to order the part again. It is sad to think they would put refurbished parts on such a nice, almost new TV.

Anyway, just to warn people what really goes on with these warranties. I called Best Buy twice after the repairman left to express my disappointment, only to get customer service reps that would not even listen to my concerns and Geek Squad members that could not even find me in their system - even after I gave them all my warranty info off my receipt. That was the second time on the phone they could not find me in their system, and I am a Silver Rewards member, for what good that is.

Earlier, before my part came in, I even called and talked to a Geek Squad member that said if my repair wasn't done by Monday, the 9th, they would see about getting me a replacement to watch until mine came in, and then on the 9th when I called after the repair was unsuccessful due to a bad part, a different Geek Squad member said they don't send out replacement TVs. Anyway, the whole ordeal has been mass confusion, and I am still without a TV and don't know when it will be fixed. Needless to say, I am sad, mad and will never buy another Best Buy warranty.

On August 27, I called the service center and was told that he sent the estimate in and was waiting for approval. August 30, I called Best Buy and was told that the service center did not send the estimate in; now he is waiting for the cost of the parts. Called Best Buy again, was told that they would make a decision within two business days. Four days later, they are still waiting for the paper work. From what I found out from Best Buy is that a repair can take up to 60 DAYS. I have owned a computer business for 20 years, it never took me two and a half weeks to get a repair estimate. I even told the repairman what the problem with my TV was and what board needed to be replaced. Why it would take so long to get a cost is beyond me. Best Buy's extended warranty is a joke! I should have purchased the part and repaired myself, less aggravation. I guess that would explain why Best Buy Canada does not list their main phone number?

When I arrived in SC, I went to a Best Buy and waited for over an hour to be told they could not start a ticket for me because the store in Ohio had to close out their ticket first. They called me the next day and told me I had to come back in to get started. I called and asked if we could get started over the phone and I could just come in and pick up the new phone when ready. I could not do this so I went back in to store. I got a replacement phone ordered and it arrived in a couple of days. I went in to get it and it did not have a battery. I had to get that ordered and sent to me (not the store, because they said it was safer that way). I got the battery and had to take it to store and exchange phones. To get all my data transferred, I had to go over to the mobile department and wait almost a half hour for a service rep to start the data transfer (which took a while) and then take it back to Geek Squad to swap the phones and finish paperwork. This whole process took two weeks and was very frustrating. I will never buy a mobile phone from Best Buy again or use Geek Squad services.

Customer service has gone down and outright lies told to me. Coming in contact with managers, I've been told that as long as I don't change the make of my phone that my protective plan is intact. This went well until these last two times. One of the previous times a manager (**) said that I didn't have a protective plan at all and needed to pay more money. Plus he was very rude. Knowing that my plan was valid I contacted corporate and spoke with a representative. She discovered that I was right and my protective plan was active which there should have been no problem exchanging my phone. I didn't want to even go back to this store but was told that this is the only store in Stockton, California.

Waiting a week but still having the problem with the phone (battery not charging, background light flicking off and on, etc.) I go back. In the interim of all this your corporate office has emailed me my receipt verifying active protective plan and a $35.00 gift card. Arriving before the doors open I wait. I'm the first person to customer service and one of the same young ladies who told me about my protective plan previously helps me. She then passes me off to the young lady who helped me the last visit which I am remembered.

I told her about the call to corporate and gave her the receipt (email). She (**) then told me that because I had exchanged phones so often that her manager had voided my protective plan. At first she said the computer was coming up with an error again and then the manager excuses which she didn't even leave her register to talk with a manager. I left and called corporate. This led to over an hour long phone call which ended in ** telling me that Best Buy would exchange my phone but this would be the last time.

So what he really said, "We're canceling your protective plan even though it doesn't expire until 05/19/2015 and we can do this." My protective plan didn't come with stipulations on how many phones could be exchanged in a certain period of time the last time I looked. I also didn't know that management could override something that I paid for and is documented. All I kept hearing was, "Why don't you buy another phone?" What good is a protective plan if it doesn't protect?

I was sold on their protection plan by one of their cell phone sales people. They told me having the Best Buy protection plan made having a cell phone accident worry free. WHAT A LOAD of CRAP! My college student broke her screen. We took it in to the store after having scheduled an online appointment with customer service. Once I showed up, I was told they were out of iPhones at the parts warehouse and it could take up to 2 weeks before I get a phone and they will have to take my phone, send it in and I would have to pay $50. I pay $15 every month for WHAT!!! No one told on the phone that there was a $50 fee required or that they had to take my phone!

With Verizon claims are done from the convenience of your home. A phone is FedExed to you in 3 days and you send your phone back once you have your replacement in hand...Sounds logical and beneficial to all. Why doesn't DUMB Best Buy get that???? Never do business with Best Buy!!

We are a family of 6 - $25 doesn't even begin to cover the expense of laundering our clothes! I called today to find out the parts were ordered Tuesday and expected sometime next week! Where is the sense of urgency? I asked for an expedite and Universal TV tech told me it’s up to LG - I called LG and they have no record of the parts being order or shipped, and the tracking number provided by Universal is invalid. I've called Best Buy and LG again, with no solution besides wait! Is this reasonable service? What was the purpose of spending the extra $170 on a warranty with Best Buy when I'm still dealing with LG and in the same exact position I would have been if I dealt with LG directly - with an extra $170 in my pocket.

Best Buy will not let me return/exchange the drying. I've spent hours on the phone chasing the status and resolution. All I want is a functional dryer or a hard date on when my dryer will be repaired. I'm leaving the county for 2 weeks this weekend and leaving my kids home with a sitter - this is a disaster that needs to be rectified - and Best Buy offers me nothing besides WAIT! I didn't spend 1K on a new dryer to WAIT!

Every time I would leave Best Buy, the greeter would point at me and laugh or pound on the table and point at me. The sales people on the floor were tag teaming and coming at me with eyes bugging out of their heads and mouths wide open and laughing. 3 in a row, one would walk off and the next one would come at me doing the same thing. After a year and a half of this, I was fed up and told the greeter what he could do to himself. I did not even recognize ** when he came at me as he called me sir and he has gained about 25 lbs, cut his hair short and lost his Drew Carey glasses. He asked me why I was being rude to his employees and I told him to keep that greeter away from me. He then told me to leave and not come back.

I left and went on FB trying to get someone to help me. After talking with an employee, I was told that she hoped my next visit would be better. The following week I entered and the greeter told me to leave or he would call the cops. I told him to do whatever he wanted. It wasn't 5 minutes and 4 cop cars were there. I was set up by your employees. Nobody cared what your employees were doing and nobody in the store heard my complaint. When I realized that was **, everything made sense. Your manager allowed his employees to come at me treating me like I was crazy and rude until they had a reason to throw me out.

Your signs that "Our customers are important to us " is a lie. Your employees have gotten your business involved in a break up between 2 gay men that took place about 25 years ago. And ** never even had the courage to tell me what he was mad about, or why he was breaking up with me. I have tried to get a hold of someone who could help me with this but every time you have backed your employee. I should not have said what I said and they should not have been harassing me and treating me like that. And the manager should have listened to my complaint.

I have lived in 3 other states and have used your stores all over the country and have never had a problem until I came home and started going to the store on Bay Rd. in Saginaw. I have tried to get a hold of the district rep at the store in Midland and even tried to talk to somebody at the store in Lansing, MI to no avail. I have since been going to Amazon more and more as driving to Midland is out of my way. The Saginaw store is the rudest and most reprehensible store I have ever gone to. You in no way cared about the customer complaint in that store. No customer would have someone pointing at them laughing when they talk or as they are walking out of the store and take this every week and not say something at some point. Everything that the greeter said is a lie. He harassed me or I wouldn't have said what I said, and yes he was always friendly upon entering. It was while paying for an item and leaving that he harassed me. Thank you.

We have been handed off like a hot potato from local customer care, to corporate customer care, to a third party claims handler, to the third party delivery service and to date have no resolution being proposed. This has been an incredible display of ineptitude and dysfunction. Best Buy customer care appears to be a house of cards, or smoke and mirrors. Nobody will make a commitment to send someone to evaluate the damage. I have water soaked floors and mold and mildew. All they say is that on July 22, I am scheduled to have the defective unit picked up and a replacement delivered and installed.

They explained it would take up to 3 days to replace it. I asked why. They informed me it had to go to their "center" to be replace! I believed that and told my husband who was waiting outside the store. He immediately marched back inside with me and questioned the customer service desk! It was then that they told us that my newer iPad would be replaced with a refurbished one. I found that unacceptable, as we were told the day of purchase: "If anything at all happens to your new iPad just bring it back and we will replace it right away!" - Wow, was I duped and scammed.

I think I will create a blog for the entire world to see so no one else will have this experience or purchase any computer products or electronic products from this store thinking that they will get a comparable replacement. I am now willing to go the entire mile to fight this one out! Also, the "3 day replacement period" became over 6 days!" I still have yet to see what their "Refurbished Replacement" will look like or will perform like. I think I will file a case in small claims court as this was blatantly a case of scamming, lying and elder abuse!

Well, my husband took the TV in today and they would only give him a $349 in-store credit for a TV of that value. Load of crap! Because this brand phased out the 42-inch plasmas and went on clearance, we were given the clearance price regardless of our receipt and the warranty we paid for. So even though they had an Insignia 46-inch for the $449, which is comparable by price, just a different size, we would have to pay the difference because ours was clearanced out. And they said, well because it’s based on a prorated rate of its value today. So we got screwed!

Why buy an expensive warranty for a product that won’t replace it! So instead, we got stuck with another plasma that will turn out to be crap after 2 1/2 years also! We were also told by Geek Squad that we didn’t have to purchase another plasma. I will never ever in my lifetime shop at Best Buy nor will I let anyone I know shop there. They are damn crooks and treat the customer very disrespectfully and they lie like rugs! And I was also told if we didn’t want to purchase another TV with Best Buy, we would get our money back. WRONG!

You will only get a store credit for less than what you paid for the TV, based on its value today and get stuck with something smaller you don’t want because they will make you pay the difference. Oh and we had an entire year and 1 month left on this warranty and they would not transfer it! And they said we will have to pay another $109 for another 4-year warranty. Damn joke is all I can say! Someone needs to sue the crap out of them and make sure they are put out of business for good! They are as crooked as they come.

I called the police. While waiting, I called the Best Buy 800 number. The girl on the phone told me I had to purchase the recovery CD for $40 if I wanted my computer back. I told her I didn't owe anything for repairs, that all repairs were covered, and I was not given a disk, so why did I have to pay. She said if I want my computer back, I have to pay $40 for the disk. I asked her name and said I was going to report her. She said "Go [curse word] yourself. I'm not giving you anything" and hung up on me. I wrote this less than 30 minutes after the incident. Delila was right next to me at the end of call, and I told her what they said. She then said that's correct, I have to pay $40 to buy the disk if I want my computer back.

Again, I emphasized I owed nothing and no software work was done and I didn't get the disk, but they were blackmailing me. I'm not paying for them to restore the computer, I can do that myself, and they won't replace the recovery disks that never burned right in the first place (won't burn it now because I get intermittent blue screen issues, so OS is faulty, not making a faulty recovery disk). When the police came, Andrew and Delila changed their stories and lied to the police, saying I only needed to sign to say I got the computer. They kept looking at each other and smiling, like it was all some kind of game. It was extremely humiliating, degrading and insulting. I was trying to be honest and they lied and thought it was funny!

They lied to me and to the police. They took my computer out of my hands forcibly under false pretense. They took my computer hostage and tried to steal it. They harassed and humiliated me even in front of the police. They blackmailed me too. This is not the first problem either. I previously had $150 gift certificate and lost it, and called them immediately. Even though it was not spent yet, they would not replace it because I didn't have the physical receipt since it was a gift, even though I had ALL the numbers written down and could prove I owned it. Not only that, but my last computer also under warranty with them was supposed to be replaced at 4 repairs. I had to bring it in 6 times for repairs before they would replace it, and made 4 extra trips because they would not fix defective repairs (the new screen had dings in it). IT WAS A NIGHTMARE.

And now making things even worse, here it is three days later, I just now turned on the computer at home to set it up to do some work, and I got another BAD surprise from them. Here's what they did. When they first turned it on in the store in front of me BEFORE they forcibly took it out of my hands under false pretense, I had both internal drives working fine (it's supposed to have 2 internal drive at 500 GB each, total of 1 TB storage). After all that fighting and him taking it out of my hands by force while lying about the reason because I would not sign the papers saying work was done when it was not, now it only shows ONE internal drive. He removed the other drive on purpose because it was working when he first turned it on BEFORE the crap hit the fan. The jerk stole my second drive in spite!

So, I went back to my car and called their corporate customer service department who, then, transferred me to their credit department. I had asked if this was true and they had confirmed it. We're still in disbelief... for several reasons. She and I drop off payments for each other with different companies all the time (Kohl's, Sears, JC Penney, Pacific Gas & Electric, Verizon, AT&T, etc.) and this has never been an issue. They all gladly accept payment. This was a credit card payment with HER account number on the statement and a check in HER name (name and address matched on both documents). Why would it not be accepted??? Regardless of the status of the check, it would be her responsibility!

It's just another absurd policy that only Best Buy implements and is nothing but a major inconvenience for the consumer. On a side note, I've always despised Best Buy (overpriced, terrible customer service, terrible return policies) and had told my friend that if she were to stop shopping there and begin going to Fry's Electronics, I would pay off her balance. She said, "GLADLY!"

Email then said ETA was 6/5/13. Then it was 6/12/13. In the meantime, I would call to get the status, but they could not locate the tracking number anywhere in their system. Each time, they told me I could come to the store to choose a comparable model. I politely informed him that was not an option, nor the point. Then he tried to hide behind the "special order" crap. Then he said I could call Best Buy Corp to see what they could do. I turned that around on him and said after 42 days of waiting, it was HIS responsibility to call Corp, not mine.

He did call Corp and called me back to say the tracker was bogus and there was nothing he could do. So my husband went down to the store with all the paperwork, with all the names/dates of everyone we spoke to about this, and demanded this unit be found. The supervisor made a phone call, came back, and said someone would email her with the status; my husband said that was not acceptable; "You will get back on the phone, talk to a real person who can actually see this item being put on the truck with a VALID tracking number, and I want it here in 24 hours." So, at 11 a.m. Eastern Time, I am to get a phone call that it is ready for pickup. I will keep you all posted on the outcome. But I will say this: I will never shop there again!

I left the store and even missed out on the sale because I decided to drive to Best Buy and purchase from there. PLEASE do not fool patrons and say things like "Guaranteed Price Match" when these things occur. Yes, I acknowledge it was a drastic sale, but still, it was a competitor's sale. Please tell people that you ONLY price match when you want to, and if it is about the price point you want it at. I have even attached the screen shot with the time stamp for you to see. Thank you for me missing out on a $50 sale. Customer Support at Best Buy requested me to call Best Buy with my case number to escalate the situation and speak with a Rewards Zone Member. That was a HORRIBLE experience as well. I wasted 30 minutes of my lunch, only to be left on a line with a ringing phone - not to mention hung up on once. (Check out the attached pics, I documented it).

I called and inputted my Rewards Zone Number and spoke to a Member who reviewed my case. I was placed on hold while he spoke to his supervisor about what could be done to help the situation, or my guess, even compensate for the loss I had where I missed the competitor's sale due to Best Buy. He came back and said that I would need to speak to Customer Relations, so again I was put on hold while he transferred me. Smarty did not realize he transferred me to a mailbox, and not even a mailbox but a FULL Mailbox, which abruptly said "Goodbye" and hung up on me. Called back (the 2nd phone call, already lost 15+ minutes of my life for the 1st). I then spoke to a regular operator and told her my issues and the run-around I have been having, and she abruptly placed me on hold again.

I was sent back to the Rewards Zone section where I was asked again for my Member Number, and when inputted, I was sent to a Reward Zone Member. I then asked directly for a supervisor, because I had spent enough of my lunchtime without eating and waiting for absolutely no resolution. I was then placed on hold for the supervisor, and after about 5 minutes on hold, the hold music just turned into a phone line ringing. After about another five minutes of just listening to a phone ringing with no one picking up, I gave up. I acknowledge Best Buy is a behemoth, and for the most part, regardless of customer service, most people will come back. But seriously, guys, this is how you treat customers? I had a manager yesterday said she was going to check the online price of a product to see if they could price match.

Then after I guess she saw they gave discount, she came back and said they do not price match online stores. SO WHY THE ** DID YOU GO ONLINE TO CHECK THE PRICE IF YOU DON'T MATCH ONLINE PRICES?!?! That's what I wanted to say. But since she thought I was a fool, I did not want to stay there. Not to mention I bought a juicer with a price match from Amazon only a couple weeks back. But that was only a $5 difference, so you can tell that if they don't want to obey the price matching mantra, they make up reasons. All in all, Best Buy made me miss out on a $50 sale, my intelligence was basically insulted, and now such a waste of my time with the merry-go-round on the phone. What an experience...

My wife first spoke with the General Manager (Bryan **) who advised her he was not going to accept the television or exchange it because it was damaged. I then advised Bryan and explained to him that we purchased the television as is and returned it in the condition we purchased it in. Bryan stated that there was nothing he could do and he was not going to accept the television for an exchange even though that is how we purchased it and, still within the return policy. Bryan even accused us of dropping the television and damaging it. I explained to him that, that is how we purchased it and we were aware of its defects. Bryan then told me that as the General Manager, all he could do was notify "corporate" and wait for a response from them to decide what to do.

I feel that as the General Manager for a Best Buy store (a multi-billion dollar business), Bryan gets paid to make those decisions and should make customer service and satisfaction his number one priority. Bryan's attitude toward my wife was also rude and disrespectful in front of other customers. I've been a loyal customer of Best Buy for at least 10 years and have spent thousands of dollars purchasing electronics from there. I feel that as a loyal customer, I've been let down from a business that I've enjoyed making purchases from. I feel that a simple resolution has turned into a nightmare. I hope that no other customer has to go through this awful ordeal as I have. I will make further arrangements to contact Bryan's superiors, (District Manger, Corporate, and Customer Relations) in hopes of coming up with a resolution to exchange my television and in improving the store's return policy.

I called the Best buy Corporate headquarters in Michigan. They called the store and told me that I would be covered under the television's manufacturer for a year. They had to take it back. I refused and left it in the store. I called back the store after another month and asked to speak to someone about this matter. I was told that they would call a Westinghouse representative and have them come to the store and would get back to me. That was two months ago. So now this has been festering inside of me for six months after I paid the bill on my MasterCard from my insurance company for your damaged TV in the Best Buy store, which is (USSA) San Antonio, Texas 78288-0582. The credit card dispute department was faxed all the paperwork.

I am going through the National Better Business Bureau if this matter is not resolved as soon as possible. I feel for all the products I have bought with your company does not warrant this kind of disrespect. So this is my last notice to your company before I go further down the road to justice. I suggest that you make this matter a top priority without further review and handle it as quickly as you possibly can. I cannot even tell you how angry of a consumer you have.

Also, my other son did the same thing and they were charging his credit card with 2 contracts at $15.00 each for months. He got the same run-around. If there were 2 cases of fraud in one family, how many others are they doing this to? I am in the process of contacting the Better Business to see what they do before I contact a lawyer. I think we can find enough people to get a class action going.

Thank God I've found some changes in my wallet and paid for the candy. I went back to the customer service desk and cancelled my transaction. I have been a Best Buy customer for over 20 years, but I can tell you this experience I've had today with that Best Buy employee is enough to make me never even drive by another Best Buy store ever again if it would save my life! I could have gone to any other stores to get the TV, but I chose Best Buy. For all the competitions out there, it's really surprising to me that a customer got treated that way by a business like Best Buy!

Shame on you! Being an African American customer, I feel like the guy has some personal vendetta against my kind for him to be so disrespectful and irate the way he was for a simple thing as a piece of candy!

So I was thinking, "Great! I am getting some go help; this company is on it." No! They pay public defenders to do nothing. I have had to go 2 weeks with no phone and no customer service. It's just a phone. It's not like I wanted an iPhone or money. Long story short, I was given the runaround from this company and nothing was done in the end. But I will give it to Sprint. I let them know what was going on and they covered my phone and I should be getting it today. Thank you, Sprint, for having this thing we have gotten away from called Customer Service.

When asked why this was not explained at purchase only seven months ago, he had no comment. He was not willing to do anything, check with manager and have a tech look at it. Nothing. The tech was avoidant, rude and flippant to any request or help. I have gone through the same treatment at worst buy before when I purchased a camcorder. Fool me twice, shame on you! You could do something, but your company chooses not to. This is not acceptable. I will inform as many people as possible and they will inform others and so on; 10 people will become thousands. I am a hard-working middle class family and this is an example of why the economy is shot from the top. Shame on you and I will not return.

I was told by Yolinda at 1-888-Bestbuy that I was correct – three times for the same issue or two hard repairs qualified me for a new computer. Then, I was lied to by almost the whole staff about the return call. They proceeded to tell me that the decision is made by some guy who repairs the computer at Tech Support to determine the outcome of my concern - not the owner, manager, regional supervisor, nor the public defender. All these people don’t have number for this guy at Tech Support. Lying dogs again. So in general, Liz and others at best, **, don’t return calls. I need to be a technician so I can be CEO of Best Buy because no one can call me to resolve these issues. What’s the purpose of having everyone else when only one person has authorization for all warranty? With over two complaints on their warranty, why isn’t Consumer Affairs doing something about this? To me, this is fraud of consumers. Where is the government investigation into this matter?

When you get home, you realize something is wrong. You take the item back and they encourage you to get another item. It you do not return the item in the shortened 15-day return policy period, you are stuck with it. So let's say it's a computer and oh, you did not buy the protection plan. Guess what, you have two options: pay them to fix the item through Geek Squad or contact the manufacturer. Best Buy was a great company, but now they are a sinking ship. Any loyalties you feel for this company are undeserved because this is not the same company it was 10 years ago.

Well, four months later (April 17, 2013) and he was finally ready to do that. But first, he stopped at the dealership to get his windshield wiper fixed. He mentioned to the guy there that his next stop was to Best Buy to have a car starter installed. The guy looked at him and asked, "Why would you do that? You have one." As it turns out, my husband bought the upgraded package that included a built-in starter. No, he did not read the manual. I brought the receipt back to the store and it was passed from employee to employee until it got to the store manager. I explained the situation and he said unfortunately, there was nothing he could do because it was four months since the purchase. I said I understood and asked if I could have a store credit. (I could easily spend that amount on Father's Day gifts.)

He said no, he was unable to give me a store credit. I said, "You have got to be kidding me? I came in, gave you $384 ($60 was for an installation service I wouldn't need), and left with this piece of paper?!" He responded, "Oh, you didn't get the car starter?" I replied, "No. I just told you didn't give them out because Best Buy wanted to avoid damage or lost pieces." He said I could have the car starter and went to collect the items. When he came back, I said, "You must be able to override this and let me have a refund." He said he could but he was not going to because the company's most recent policy is to stay current with competitor's policies and they felt like they were giving too much back to the customer. I told him I have spent thousands of dollars there and was very disappointed in his decision. He clearly let me know that he chose not to help me. Over $384, really?!

I am a mom of two boys who love their electronics. I am the wife of an even bigger boy who loves everything. I am a teacher. I am the founder of a non-for-profit charity. I am a former Best Buy customer. My husband said the next day he wanted to go to Best Buy for a new game. LOL. I said, "No way!" I told him the story. Thank you for letting me know where I stand in your company's policy. Thank you for giving me a choice. With hhgregg right next door to me in Crystal Lake and APT a mere hour away, I will gladly spend my time and money at a company that makes me feel that I matter.

The camera was not new; they gave us a used camera for a new camera. Someone used the camera before and returned it. The camera does not take good pictures; some pictures are good but most are bad. The camera stopped responding when I was using the flash. It takes 4 or 5 seconds to take another picture and freezes. The battery dies in less than an hour.

Sellers/associate does not inform customers about the refund policy. There is no banner or advertisement about the return policy in the store. They failed to provide us with the one-year guarantee from the manufacturer. Best Buy refused to accept the camera back and send it to the manufacturer for repair or exchange. Best Buy box was missing USB cable from the Canon Box Power Shot S110 Digital Camera. They don't care.

Best Buy refused to call the seller/associate to face us and explain why he lied to us. The seller told us, "You have 30 to 60 days return policy." It was a lie. This is horrible customer services by Best Buy Management personnel.

Very disappointed in Best Buy. I thought that with it being Whirlpool, if something went wrong, it would be taken care of quickly. So far that's not been the case. I'll bet you a dollar to a doughnut I'll have to wait while they order a new compressor. What am I to do for food in the meantime? This makes Whirlpool look really bad because the machine isn't even 6 months old yet and doesn't work. I hope you stop doing business with Best Buy. I've learned my lesson. Never again.

After not receiving a call back again, I called in on the 27th of March. I spoke to a manager again and she told me the order was shipping tomorrow. Now, it is April 2nd and the order has still not shipped. I spoke to a customer service rep who told me that my status was elevated again. Now to me, enough is enough. How many times will I be told my status is elevated and receive no call back as they are supposed to, to keep me informed? How much more time and money will I have to lose to receive my computer that I use for work? It seems I am being taken by a carrot and string approach. Just wait a little longer it will be there. It's now been almost three weeks without a computer. The kicker in this matter is the item is still in stock. Why can a new order not be made and get it shipped out?!

To date I have lost thousands of dollars of lost income. If I would have known two weeks ago that it would take this long, then I would have canceled and gone somewhere else. I have placed four calls into customer support when they are supposed to be getting back to me. I am extremely displeased with the customer service I have so far received, as well as disappointed in what I am being offered to fix the problem. It's quite apparent that they can elevate my order status as much as they want, but it does nothing. Beware buying online from Futureshop and Best Buy (same thing). When something goes wrong in your order, you will be stuck in limbo for what seems an eternity.

Today, Thursday, the replacement came via UPS. I opened it up and noticed that the Apple logo was not on the back like the others. The back of the iPod has no writing; there was nothing on it. I plugged it in for a charge and guess what? It does nothing! I forgot to mention that they also sent me a black iPod instead of a white one (my return was the white iPod). I called the store and spoke to a Geek Squad rep and he told me that all Apple products don't have their logo on them. That's a lie!

I called Apple and they explained that all true Apple products display the Apple logo. She also says that Apple would not touch any product unless their name is on it. If I pay $250 for an iPod, it better have the logo on it. I called the 24-hour Geek Squad support. The rep there told me that I was correct, that all Apple products display their logo and that the rep in the store must not know this.

I am going back to the store tomorrow to take care of this issue. I have been a loyal Best Buy customer forever, but they can take that premier card I have and do what they want with it. I will no longer do business with a store that replaces items with fake items. I did some research on Best Buy selling fake products and never realized that this has happened to many others. I read where a man bought his son who is in college an iPad. He attempted to turn it on and it didn't work (just like this imposter iPod). He returned it back to the store and they accused him of attempting to return a fake iPad. Can you believe that?

Buyers beware of Best Buy. H.H. Gregg sounds very good to me right now. Once this issue is resolved, I will never purchase another item from Best Buy again. I hope this helps someone else!

Two weeks ago, the hard drive on the laptop went bad and it would not boot up. After speaking with several customer service reps, I found out that I could bring it into the store and they would send it out for repairs for free because it was still under manufacturer's warranty. I took it in and dropped it off. The technician removed the battery and gave it back to me and told me they did not need the charger. Yesterday, April 4, 2013, I went to pick up my laptop at the same Best Buy location. Having no battery or charger, the tech was able to plug it in and turn it on. Upon turning it on, the screen immediately showed a .exe error which means a program did not work correctly. The technician had already had me sign the paperwork for the "repair" before he turned it on. Before I could ask him about this new issue, he turned away and began helping another customer. I had several questions about the repair that went unanswered.

After arriving home and rebooting the laptop, the error message came up again. After trying to open several programs that come pre-installed with this laptop, I received more .exe errors and some did not open at all. I took my laptop back to the store today, April 5, 2013, and since I did not need the battery or charger the first time, I did not bring the charger but did leave the battery in. I was instructed to return home to bring back the charger because they no longer have the charger they had yesterday. I was told that if I did not bring back the charger, they would not do the repair and if I did not pick up the laptop, it would be recycled.

As I was waiting for a technician another customer brought in a stand-alone PC tower with no cords or cables and a technician was promptly able to accommodate him with the proper power supply. This is a laptop and a company that Best Buy frequently sells and repairs on site. After speaking to an Asus representative, I also found out that Best Buy strips the laptops and does not include all the appropriate accessories for this model.

After that phone malfunctioned, I went in and repeated my requests to receive a different phone. But again, I was denied despite bringing up the conversation I'd had with the manager. Since then, my 6th Galaxy Nexus has now malfunctioned. Today, I went to Best Buy and again repeated my request for a new phone. I was directed by an employee to call their Geek Squad hotline for assistance. The employee I talked to on the phone informed me I was absolutely entitled to either a refund or a new phone and to go back to the store. I did so and was offered a refund of $299.99 in store credit, or they could send out my phone for another replacement, Nexus (would be my 7th). I turned down the money as an equivalent phone out of contract would be far more expensive.

After speaking to another employee, I was again directed to call Geek Squad. This time, I demand a different phone under a lemon policy. Upon calling, the employee I spoke to seemed to be in agreement and told me I was entitled to a new phone. However, after claiming to speak to a public defender, she said she would not be allowed to file any lemon complaint and that I should return to the store. The matter is still unresolved.

I posted on Best Buy's Facebook and they even responded with the screen protector is nonrefundable. I contacted AMEX because the product is defective and Best Buy will not let me return it. Best Buy responded right after 30 days from when I bought it and told AMEX that it is refundable and I could have returned it within the 30 days, but now I cannot. Best Buy is scheming and lying.

I have been most disgusted because in all of this I called customer service via bestbuy.com and an attempt to resolve the situation did not happen also. Later after returning, I realized that I was told that this unit also had a drying rack accessory to it and that was not the case also. I am a silver premier rewards card member that purchases well over $3,000.00 a year in Best Buy and still I have an option of telling them to pick up the same within the next 30 days with a full refund. Above all, the damage should have been caught by the installers before leaving the store. Where is true customer service? It was not through management at all from the Wilson NC Store. Sad day for Best Buy because I truly feel that they are not standing behind the store or the product name.

At this point, I called the manager. The manager did not help the situation. Instead, he sided with the salesperson on his rude and unprofessional work ethics. I do not think it is professional to disrespect or treat paying customers the way I was treated. As I was leaving, the salesman called after me saying, "Yo! you should get a cover for the computer," while laughing and being pompous. This will be the last time I but anything from Best Buy. They train and hire employees who are all of one nature, unable to communicate with people and are uneducated/untrained to show customer support.

Back to Best Buy yet again. They took the dash out yet again and sure enough, they had disconnected the power lines to the lighter outlet. It took three trips back to Best Buy which cost me twenty bucks each trip (it is 40 miles away one way) and three plus hours out of my day to finally have my stereo properly installed and functional. This is an absolute disgrace and not one apology from Best Buy. It gets worse! I bought an Asus laptop in April 2012 from Best Buy. The first week, I had to go back to Best Buy with problems. The computer would not read any DVD's so I could not install my printer or any other programs. The Geek Squad told me it was defective in that it was not properly installed at the company. They fixed the problem but said it may not last. Over the next seven months, my laptop was back at Best Buy on eight occasions for repairs. The Geek Squad could not find the problem, failed to fix the problem and refused to replace the computer.

I lost several days of work, spent a fortune running back and forth, had to pay out $150 to HP to fix software issues because the computer stopped recognizing my printer and received no help or assistance from Best Buy. Then Best Buy tells me that any further repairs to my computer I will have to pay for even though the computer was under warranty. Best Buy alleged it was all software issues and not covered, that they did not have to replace it and that I had to pay. I contacted Asus directly and learned everything Best Buy had told me was false. I sent my computer to Asus and they repaired it at no cost to me. The laptop was defective. The motherboard was defective and they put in a brand new motherboard and are shipping the computer back to me. I have spent thousands of dollars at Best Buy and have never been treated so poorly in my life. I would not recommend Best Buy to anyone and will never spend another dime in their stores. It is a total disgrace that this company sells you a product and refuses to stand behind it.

I have been on the phone with the manager of the cell phone departments and 2 other managers in the store since November and haven't gotten anywhere with them yet! My son assumed he wasn't doing anything wrong by signing my mother's name to the new contract because he had her permission, but as far as I'm concerned, it is the employee’s obligation to make him aware that it isn't right. Telus has informed me that they had no right to upgrade the phone without his grandmother’s signature because there was no credit check done on my son. I am so upset and don't even know where to go from here.

I went in today and Omar wasn't in. A man named Juan and a lead named Kenny were available for assistance. Juan claimed to be store manager and refused to help me. He called Omar and told him half of what was going on. Omar said, "Too bad. I don't remember." The store manager Juan and Kenny were rude, disrespectful and dismissive. I called corporate. Corporate said Juan is not a store manager and they would file a complaint for me but as far as the crappy customer service, she couldn't do anything about it. Best Buy sold me a defective and isn't upholding the warranty program agreement. The staff misrepresents themselves and knowingly lie about their status. They are rude, talk over, interrupt and roll their eyes when I asked for corporate number; no one knew it, including the man at the door. I was mistreated, misled and no one is willing to help or do anything about this. They are running a sham and getting away with it.

In under a month, I've called into Sprint 3 times, with no good results, i.e., updates unsuccessful, advised towers were down, etc. I have been with Sprint for 13 years, but the lack of reliable service is unacceptable; therefore, I would like to cancel and take my business elsewhere. Sprint is insisting I pay the cancellation fee and refer me back to Best Buy for the misdirected cancellation policy information. Best Buy also refuses to take responsibility for their sales reps providing blatantly wrong information. Another example: my sales rep told me I needed to pay activation rate that day of purchase, but then I could call Sprint and they would remove the fee, which turned out to be incorrect. This was a mistake on Best Buy and their reps and I should not have to pay $350 to get out of my contract. Due to the flagrant misrepresentation of the actual cancellation policy made by the Sprint authorized reps at Best Buy as well as the useless service I have received since purchasing the equipment, as well as the horrible phone/service, I am now stuck with the termination fees.

I will take responsibility in my portion in all of this, because I did sign the contract. However, Best Buy cell phone reps are completely shady because 3 reps and 2 diff stores gave me the same exact message about extended cell phone contract termination terms. They don’t care if I received a horrible phone; they’ve already received credit for the contract renewal. I will never shop at any Best Buy again.

I phoned and they told me I screwed up and it was Saturday. My wife was here and we know this to be false. I'm still waiting, no setup and it has cost me $2000 so far, on top of which, the manager, Greg of the Vernon, BC store is yelling at me like I'm the one in the wrong. I wish I never heard of Future Shop. They have $2000 of my money, cost me an additional $2000 (so far) and are treating me like crap. This manager is yelling at me. Stay away from Future Shop, I urge you.

I charged back the charges of $108. Chase is aware of this situation and has stopped payment. Best Buy customer service 888-BestBuy told me, "Oh sorry, we will send you a gift card for your inconvenience." I refused it and told them to come and get this product from my home. I am disabled and this microwave is 33lbs, and the Elmhurst store refuses to take it back. "Oh well, someone will get back to you in 24 to 48 hours to correct this situation." Of course, no one did and conveniently, they have no complaint on file. PC Richards took it off their shelves and so did other stores, but you can still purchase this online at Best Buy. Someone is going to get seriously hurt or possibly die if they use this product.

A few hours later, I went in and went to the customer service counter. ** had already left for the day and so did the manager that was honoring the coupons. I asked to speak to the manager who was on duty to see if they would honor it. Her name was **. She refused to honor it, saying they got an email from corporate saying to not honor them. When I asked why, I was told on the phone that it would be honored and then now I was being told it wouldn't be. Her excuse was she wasn't willing to lose her job over honoring it. I was told earlier that MasterCard made a mistake.

MasterCard making a mistake isn't my fault. The coupon was advertised as being able to buy multiple items to total $100. Best Buy is falsely advertising coupons and then not honoring them. The store is located in Panama City, FL #857 I called the customer service number more than once and filled more than one complaint with the company. I am waiting to hear back from them. I have a printout of the coupon and they still refused to honor it.

1/5/13 Missed delivery date for washer/microwave/fridge - I received call from a delivery company, telling me the delivery driver was sick and they had to cancel. I was told they could not reschedule and that I would need to call Best Buy. I called in and spent 45 minutes on the phone to get this rescheduled. I told the rep that I wanted everything delivered on the same weekend as the stove. Instead of scheduling for the Saturday the stove was coming, he scheduled it for Friday. I called back in and spent 15 minutes on the phone with a manager, who still could not get me my appliances on the same day. I accepted defeat and allowed them to keep the delivery dates of 1/18 and 1/19.

1/8/13 Rescheduled delivery problems and stove problems - I looked at emails from rescheduled delivery of washer/microwave/fridge and the only items shown on the email were the haul away. I called in to find out what was going on and spoke with David, who could not understand that I was calling to verify that the appliances would be delivered on 1/18 and not just have a truck here to haul away items without also delivering them. David ended up kicking the call up to Kim. While talking to Kim, we discovered that when the new stove was ordered, the person at the store forgot to re-enter the install. So on 1/19, they are just going to drop a stove off and leave. Kim assured me that everything will be delivered on 1/19.

1/11/13 - I tried to call Kim at the extension she gave me to verify everything is good to go for 1/19. She never answers the phone. I spoke with someone else in her department and they told me everything is set to go on 1/19. 1/17/13 - The delivery company called to verify my microwave installation for 1/18. Since nothing is supposed to come until 1/19, I called to figure out what is going on. It took 3 calls to get a hold of anyone at the delivery company and they cannot help. I had to call Best Buy again and they informed me that some things are now scheduled for 1/19 and the stove is scheduled for 1/25. I asked to speak to a manager and they took my number to call me back. At this point, it has been 2 hours and no one has called me back. At this point, I am probably just going to cancel the order.

I called again and was told that there were never any points attached to my account. What! Then I was told that the purchases were attached and would be another 35 days to certificates. I then asked to be transferred to a supervisor and got transferred to some random parts guy with no affiliation with Reward Zone. I am officially done with Best Buy. Forget them.

To the best of my recollection in the past 5 years at this location, I have purchased (as gifts or my own use) 2 computers, 3 iPads, 2 iPhones, 4 iPods and accessories for all. I can't remember the number of gift cards, video games, movies, CDs or video game systems. So because of roughly $64, I will move my purchasing power to Staples or Walmart; both of which, with receipt, gave me my money back while looking at me in my face.

(There may be a hole in the screen, but it is not big enough to see with my eyes). I asked to talk to the service manager's supervisor but was told she was on the phone and would not be available for a while to talk to me. I said I would wait. About this time, along came another store employee, (I don't remember his name) who agreed to refund the cost of the extended warranty, but not repair or replace the MP3 player. I do not consider this satisfactory nor do I appreciate being told false information when I ask what a warranty covers. As a result of this experience, I will never purchase another item at Future Shop and I will certainly tell everyone how I was treated whenever they mention they are thinking of shopping at Future Shop.

Do not pay FS to set up your computer. You turn it on and it asks you some questions like your language and location - simple things. Plus, if you have problems, just call technical support for the computer you bought. I know HP has a great support team, so does Dell, etc.

I called RZ asking for at least partial relief, but it was apparent BB RZ valued the $600 deferred interest more than my continued loyalty as a customer. I paid my entire balance of over $1,100 and cancelled my BB RZ account, thus ending my purchasing relationship with BB. I went and bought a large flat screen TV for my son's birthday from Wal-Mart. BB/BB RZ, you made your easy $600, but have lost future purchases, many would be large from a former loyal customer.

I was shocked more than anything that the store in Canada flatly wanted nothing to do with this return. I asked them to contact the store in the US to see if arrangements could be made through the store in Canada to help me but no. I was told to get in contact with the 1-800 number and talk to customer Service (US) and they will arrange the refund. They did not have a clue in what to do. I contacted the Canadian Customer Service, same thing for the exception of one who tried to contact the store directly but was put on hold and did not take it any further but for me to try and get in touch with them. I spent more than a few hours trying to get through to Best Buy and when I got to their customer service, I was put on hold for more than an hour, at my cost. I finally contacted the store where I purchased this iPad after being on hold as I went through another department and this is where I finally got helped.

The store manager in the States said the reason why I could not return this in the stores in Canada is that they don't have in their system how to convert Canadian monies to American. Well, I bought this on my credit card and it would be the credit card company converting it not them. There is no disclaimer on the bill stating that this cannot be returned in Canada. The associate in the Best Buy store told me it can be returned anywhere, even in Canada. And when I tried to have Customer Service in the US and Canada help me, they didn't even know what to do. Finally, the store manager contacted me from where I purchased this iPad and he said that I would have to ship it to his store and they are going to refund my monies and the shipping cost. There is no Customer Service anymore; all is put on the consumer once again to figure things out. Next year for Christmas, guess where I am not shopping.

On November 29, we notified the store that we would be in the store the next day to pick up the manual and glasses. After spending about an hour to pick up the merchandise, we confirmed with the Geek Squad that the installation was on schedule for the 4th of December (this took another 45 minutes). Since Geek Squad never kept the appointment, I called the store to check on the status of the delivery. I spent hours on hold or waiting for a return call regarding the Geek Squad. They never did tell me why the scheduled appointment was missed. I eventually canceled the install. Overall, their customer service stinks. They are happy to sell a product but they offer no customer service once you paid and leave the store.

No one seems to hear what I am saying. I sent no other Best Buy order form because Best Buy never gave me anything else. I just received a call from DirecTV stating the same exact thing. I am disqualified from the rebate because the order form from Best Buy was not sent. They then gave me a phone #800-531-5000, which is out of order. I am totally disgusted with both DirecTV and Best Buy.

I eventually cancelled the order for 2 items that had not shipped, but 1 of the items had already been sent. After yet another call to customer service, I was then told by a supervisor I would be sent an email with a RA so I could send that item back. I have not received the email. I called back, and after 40 minutes on hold, the associate dropped my call when transferring me to a supervisor. I would like to re-coup my lost time.

There are many people who deserve credit for bullying a 66-year-old man who likes to bet horses on the internet and would like for his computer to work! List of characters at Best Buy not necessarily in the order that they dealt with my Issues: Faye - Super customer Service and Technician - suggested that I take the computer back! Artie wanted to help but could do nothing because of his supervisor. He told me to keep trying that someone would eventually listen! I told him that I would continue to ask to speak to each person's supervisor until I got to President Obama. He scoffed at that! He must have voted for Mitt. I told him to just vote and this country will take care of itself eventually.

Brent and Christie talked to my wife. They have to be nice understanding people to talk to her for thirty minutes and she has no clue as to what they were talking about. If they would have told her that it was all my fault, she would have thanked them and cussed me out for treating the God-fearing employees of Best Buy so badly. Rick works at the above mentioned Best Buy. He is old school salesman from the 690's. He just kept talking, getting louder and louder until I had to scream, "May I talk to your Supervisor, please?!" Jim, the manager to end all managers(!) got on the phone and said, "Jim." I started to tell him all of the issues that I had encountered from his work staff, how he was a good listener which I always considered a sign of a good manager. He then went off me telling me it was none of my business how they do things! Apparently he had trained Rick! He then promptly hung up on me.

Will, this young man, was all what a good customer service should be! He said, "Mr. **, just take it back and they will give you another one," which they did! There was more but I am tired of typing! It was nice to tell someone about how this old man was treated. Do what you can and God bless! I will give up the fight tomorrow or Thursday when I turn in this computer. They have not given me the credit card yet so I won't be able to cut it up until it gets here!

She then scheduled me for the next open date, which was Monday. I said this would be ok if it would be the last delivery of the day, because my wife and I don't get home from work until 5:30 pm during the week. She said she did not have any control of the delivery time, and that your company would call me Sunday night and set up a time for delivery. So Saturday night, the delivery service called me and said I needed to be home between 11:00 am and 1:00 pm on Monday to receive my refrigerator. I said I could not do this. The manager named Chris (he refused to give his last name) would not work with me on a timeframe when I could be home to accept my purchase until a whole week later.

I am very disappointed, and think this is very poor management and business practice. I will go down and cancel my purchase from people who don't care about customer service or trying to put some thought into helping individuals. Everyone at your company was nice and polite, but nobody wanted to solve the problem. It seemed like no one really cared. I’m disappointed and angry.

I asked to speak but was told they did not care. I was escorted, like a criminal, by the entire group to the exit. The heavily-tattooed customer service manager(?), who mishandled the situation, was smirking like a monkey the whole time. Apparently, he's extremely proud of the trouble he was causing me. My husband was shopping and met me outside, and we went to another store where he handled the return. The first question he was asked was his phone number where they found the receipt for this $3.00 DVD and brought him another as an exchange. I was not asked for my number. I do not use the account but usually pay in cash. I think this store would have exchanged the DVD because they had a nice normal attitude. But I am not sure if the treatment I experienced is regular for Best Buy, as the first store employees were very comfortable mistreating me.

I will go out of my way to shop somewhere else, but my husband says that they have no competition. I also called customer service, and they never apologized and just said that the store manager would call if necessary. I had stated that I would like to be contacted and apologized to. Best Buy is disrespectful and has a bad attitude, and their policy is to blame the innocent customer. They deserve the thieves to rob them blind for treating paying customers improperly. The single star should not be angry, as anger is not the issue in this situation, but a desire to be treated with common respect is.

I called Dell and worked with a tech for 2 hours. The first issue was that the keyboard was broken. When I switched it out for an old keyboard, we were able to enter the bios screen and get the computer started. After it started, it crashed with the exact same error code that the first two HPs did. I have purchased 4 computers from the same Best Buy store in 2 weeks. Not one of them has worked. I will say that the people at the Geek Squad were somewhat helpful and attentive, but how can it even be possible that I can buy 4 computers from the same store that don't work? I've given up and just gone back to my ancient XP that I was trying to replace. It may be slow, but at least it works.