Best Buy Reviews

My husband took the day off of work and removed the old dishwasher. This was not acceptable when they could not even give a straight answer to what happened and why wait to call till 4:15 pm. I then spoke to Trevor, supposedly a manager of the appliance department who again apologized and claimed they did not know what was going on, because nothing was noted under the account. Trevor stated "let me look into this and I will call you back." That was at 5:30 pm. Waited all night, never to receive a call back. At 7:30 pm, I received another call from the installation department who then stated "there is no one to deliver the dishwasher, we can come out Thursday and give you 25.00 dollars." Now my husband took the whole day off of work, had to re-hook up the dishwasher so we can utilize our sink, and they want to give us 25.00 dollars, yea that makes it all better.

Shortly after that call, I received a call from the escalation department. Waste of time. She started off saying who she was and "would like to reschedule your delivery for Thursday". I wanted to scream...Are you kidding me. She still had no answers as to what happened and did not even know the full story. Her response, "I will look into it and call you back". It's now the next day after 12 pm, and still no call from "the Escalation Department". We have never attempted to purchase appliances from Best Buy, and I can tell you we never will again.

I called and requested to speak to Trevor, the supposed manager I spoke to last night. Well, conveniently not in today. I told the young girl to cancel my order. She called me back twenty minutes later and stated that she will once it's released from transportation, which could take up to 10-14 days. I will no longer shop at Best Buy. I wish someone would of warned us of their services. Save yourself the trouble, buy elsewhere. Found the same dishwasher at Sears, 300.00 cheaper and is being delivered the next day. Can't beat that.

I then called the corporate office and spoke to Divine, who tried to help find my return through the information she asked for and I provided. She did not have much success finding my receipt information, then went on to tell me it was individual store policy to not take a return after 14 days. I told her Dakota had said it was corporate policy not to take returns beyond 14 days. Her only advice was to contact a store supervisor and try to get the refund through that person.

We called the store back and got the same run around. Dakota made it sound like he was doing us a favor by offering store credit and that he didn't have to give us anything for returning items after 15 days. In my opinion, he needs training on how to speak with customers. I took the store credit, but there is really nothing I need or want in your stores. I have literally spent thousands of dollars in Best Buy stores, but will now only shop in the future at your competitors, H.H. Gregg and PC Richard & Son, for my electronic needs. I will also mention this incident to as many friends I know and will also post this letter online for all to read.

I am extremely dissatisfied with their policies and customer service. After going into the store and speaking with the manager (which he didn't have to help me considering the situation) the entire problem has been corrected. Thank you so much to the dedicated Managers that work in the Best Buy stores. They have a hard job in front of them with the huge screw ups that the online work does.

Today, November 4th, I called again and was informed that it's not going through my email!!? Why?? I'm getting Best Buy ads every single day at that email address! I gave a new email address and, again, have to wait another 2-4 days... It has to go to fulfillment center, again, and be re-issued again. Why can't this process go smoother? I am the one making all the inquiries, and getting information. I should be getting phone calls from someone when a problem arises. It's been over 2 weeks since my son has been without a phone.

This entire experience is very unprofessional and steps need to be taken to correct the problems. Communication is lacking and I don't understand why the gift card can't be mailed or sent to the store or credit put on my Best Buy card. There are many ways to get it here. My son has no land line and his phone is the only way he can be contracted or receive calls from work, etc. Very, very disappointed and upset from this ordeal!

I finally spoke with "Matt" who was very helpful and assured me the washer would be available for delivery Nov. 3, 2016 and so we scheduled it for Nov 3. It is now Nov. 3 and I took a day of vacation to be here for the washer arrival. I also phoned Best Buy this morning to verify that the delivery was on schedule for 8-12 noon arrival. "Yes", they said.

About 1/2 hour later I got a call from someone else at Best Buy saying the washer was still on back order and that now the scheduled availability is November 16. REALLY? The left hand does not know what the right hand is doing at this company. I've had it. I just went online and found the exact same appliances at another local supplier for the same price, in stock, and available for delivery day after tomorrow. BYE BYE BEST BUY... I will never set foot in another store or purchase anything from you again. Terrible customer service (Except for Matt), terrible communication, terrible follow through.

I called customer service again and was promised that I would receive another credit to my credit card by Monday, October 31, 2016. That did not occur, so I called customer service again on Wednesday, November 2, 2016. They told me they could not give me the credit because I returned the item. Even after explaining and seeing it was in my case file, they refused to give me the credit, since I returned the item. I called the Corporate Office in Minnesota and was transferred to the Mexico City office. I called the Corporate Office again and was told that there was not anyone in their corporate office that I could talk to.

When I asked them when then can they deliver between 4 pm - 8 pm, Installation Management said they will just reschedule and reschedule to see when. So, I told them, in that case, the ref will never be delivered. Installation Management said "okay" (Yes, that company does not care at all!!). So I called Best Buy hotline to reschedule. Best Buy rescheduled Oct 29 for gas stove installation and Oct 31 for refrigerator delivery and water line installation. Both were scheduled between 4 pm - 8 pm. On Oct 29, the gas stove installer called and said they are ready to install between 12 pm - 4 pm. I told them I'll be driving from IL to WI that's why the schedule was set at 4 pm - 8 pm.

The installers NEVER ARRIVED WITHOUT NOTICE even though they knew I drove from IL to WI for that scheduled installation. So, I called Best Buy hotline again, they told me they will just add the gas stove Installation in the manifest on Oct 31 and Best Buy said they will give me $50 for inconvenience on Oct 31. On Oct 31, I was sick (as a matter of fact, was not able to go to work) but I still drove from IL to WI to meet the scheduled delivery and installation. I called Best Buy hotline multiple times between 4 pm to 7 pm to make sure the refrigerator will be delivered, water line will be installed, and gas stove will be installed. Best Buy said multiple times "The truck is already in transit".

At around 7:17 pm, I again called Best Buy hotline to find out why my refrigerator was not at the house yet then Best buy said they can't make it and will have to reschedule. Again, they never arrived without notice on the scheduled date. And of course, there was no mention of their previous promise of $50 gift for inconvenience. The installer was the company "X E L", or something like that. I'm not certain of the name but it sounded like that. That company does not honor schedules set. Best Buy said it's not their fault, it's the third party's. Seriously?? BEST BUY DOES NOT WANT TO TAKE RESPONSIBILITY ON THE INSTALLATION AND DELIVERY THAT WERE PART OF THE OVERALL PURCHASE because they allegedly contracted it with a third party! Please consult your legal dept!!

They said they will deliver the refrigerator and do the installations on Nov 2, 2 days before my trip outside the country. In the meantime, I have no gas stove and refrigerator for one month after purchase because I chose to buy them from Best Buy. I had to drive from IL to WI twice already and waited for nothing because BEST BUY DOES NOT ARRIVE ON SCHEDULED DATES WITHOUT NOTICE. W-O-R-S-T CUSTOMER SERVICE EVER!! I'll post my other bad experience last Thanksgiving (Best Buy Greenfield) in a different review later.

I called because I needed this stove and couldn't wait another 2 weeks if I were to even get it then. They could not get it to me sooner. I asked for a suitable replacement. The only things they offered were of much less quality. I found one that was acceptable but said they need approval and would call me back. Then they canceled my order and when I called them they told me they would not approve a substitute because my order had been canceled. Now they want me to pay more for the same stove. And I cannot get the refund posted to my account for several days. So I have waited all this time for nothing and cannot order another stove someplace else until they process my refund.

When I brought this tv in with the receipt I thought they could just exchange it so I could get a new one but no. When you buy electronics from them don't buy a protection/warranty plan to go with it because if there is still time left on this they won't let you exchange it for a new one. They have to send your original electronic item back to see if it is fixable when you already know that it's not.

Checking the invoice, I realized that the seller has registered a phone number that is not mine, just to do the selling of an equipment that would not meet my need. I am angry and discontented with the attitude of the seller, it was dishonest to sell a cell phone locked for use in Brazil. Now I have to pay a small fortune to unlock the device! I wish that the store take a position on.

We did not accept their "offer" and we are now starting at square one and still do not have a fridge! Do not ever purchase a large appliance or electronic item from Best Buy. They are dishonest and can be compared to used car salesmen. We also paid for our refrigerator upfront in order to be able to place the special order and will have to wait for our refund. I am surprised Best Buy is still in business with types of practices.

Moral of the story: NEVER EVER ORDER IN STORE PICK UP FROM BEST BUY. On a positive note, I was told that I had a $5 credit to my rewards account that was about to expire. This apparently would have been kept secret from me (I have yet to ever discover I had an award) had I not called in. They still won't let me apply it to this order, but whatever.

In October of 2016, the screen on my computer was accidentally cracked so I took it in to my Best Buy Store for repair. I was told the Accident Damage Protection was not covered on my renewal. I consider this a "BAIT AND SWITCH" as when I renewed my protection it was never disclosed to me that the Accident Protection was not covered on the renewal. In addition, in May of 2016, I paid a total of $229.73, which I am told does not cover Accident Protection and I notice on the Best Buy website that one can buy 3 years of Accident protection and Geek Squad support for $229.99 so for 26 cents more. Other customers are buying Geek support and Damage Protection for 3 years for what I paid for one year without Accident Damage Protection.

I was told to replace my screen would cost $900 plus a charge of $170.38 to back up my files, a total of $1,070.38. It may even be illegal for Best Buy to tell their customers they are renewing something and the customer finds out later it wasn't a renewal they were paying for because Best Buy changed the product before they RENEWED it. And they only tell you this when you make a claim.

Didn't know the hours of operation for the Customer Support department which was supposed to fulfill the replacement request. They promised to call me back and did not. They repeatedly said the paperwork was in process. The PACSales agent handling my case was out of office, so they said they couldn't do anything to help me until she returned. Lastly they said that the credit card system hadn't been working so they couldn't fulfill my order. I will never shop here again. Their customer service department handled my issue very poorly. I have requested a refund.

Called headquarters and found they did not care at all. Somebody offered gift certificate for problems they caused and then supervisor did not approve. What kind of company that cannot be trusted? The lesson I had learned read the reviews before purchasing from BEST BUY. That's ok with them. They just lost a customer. Now found at Costco the same TV is cheaper yet with additional one year warranty. Best Buy customers talk and your false advertising and assurances not going to work for you.

He came back in the home with another assistant worker. The main driver, also the man that came in the home to see where he would placed the appliances then asked where was the fridge water line connected from, I escorted him to the basement and said it was in the crawl space area, he said "No I need the main water valve to the home." I said "Ok", and went to the laundry room where he turned off the main water valve for the home. I said to him "This will cause all the waters in the home to be shut off", he said yes because he has to put the fridge in place. He then went upstairs to the kitchen area and took the kitchen door off the hinges so that he can have room to enter the fridge. He uses his devices and screwed off the kitchen door. He then went unscrew the doors to the fridge and began to remove the old fridge from the kitchen.

As he began moving the fridge he said he would not place the old equipment in his truck because there is infestation of roaches and mice in the area of the fridge. I said to him "What DID you say", he said he could not place the old fridge in his truck infested or he would lose his job. He also said that he would not place the new fridge in the filth. I was caught back and I said to him, there is no problem for me to clean the debris left over by the old fridge. I and my nephew cleaned under the fridge and made it spotless. When the delivery guy came back I informed him that I was the owner of the home and the purchaser of the products. I informed him that there was no infestation in the home, my home had no roaches and no mice and that it was rude of him to say that the area where the fridge was at was filthy and that he could not place any appliance nor take any appliance with him.

I told him that he was rude for saying such thing and that it is very common for a fridge to have some dirt under it due to water or just anything caking up under it. My old fridge was there for over 5 years. He again ignored what I said and walked away. I said to him that I was talking to him and he ignored me again. I then told him that he was being rude and that was not professional at all. He said that he had other places to go and deliver. I told him that I felt disrespected at my home and that he was not cordially and was rushing. I said I was going to report him, he said he DID not care. He hurried and placed the freezer in my basement. When he came back up, I told him I was very uncomfortable with him in my home and asked him to leave my home.

He tried to come back in to get his paper work I told him not to enter my home and that I would get the paperwork for him. I gave it to him and asked him to leave my home and that I would call the complaint and Best Buy to have my fridge delivered by another person. I felt threatened in my own home by this man. I believe the driver's name is G.L. He was with another tall man which was calm. I said to him that he was rude and his work ethics were poor and that he would be reported to his company for unprofessionalism. I am sooo upset, my door is off the hinges and my home main water is shut. I have no fridge and all of my food is out on the table. I DID call the hotline and spoke to a nice man by the name of Michael and informed him of the ordeal that took place this morning.

I have no fridge and all of my food is on the table. Michael from customer service informed me to write a formal complaint in regards to the delivery of the items. I am very upset that drivers or worker such as this person who came to my home this morning is with your company. If you see my history with Best Buy I am an ongoing customer and I buy all of my main electronic and appliances through your company. I have never had any problems such as this one today. I am hurt and offended at the same time that this worker disrespected me and my home just to deliver a fridge. I want this worker reported immediately and disciplinary actions to be put in place towards him immediately. I do not want anyone to go through what I went through this morning at my home. I am appalled and hurt.

Now I have to wait until tomorrow or the next day to have my fridge delivered. That is not fair and right. Thank god that the freezer was placed in my basement, I can put my meats there for now, but all of the other products are on the urge of spoil. I am disappointed Best Buy with the delivery. I am truly disappointed. I need a call from someone...I need help.

After a week or so I decided to take it to Best Buy where I purchased it and was told my 1 year warranty with the store expired yesterday. REALLY, they suggested I could either have them look at it for repairs but could not give me any idea as to how much it would cost so we contacted ASUS. They suggested I send them the laptop and they would return it within 3 -5 days.

Well after two weeks nothing so I called and the customer service representative yelled at me because I wanted to know when I could expect my laptop. She could not give me an answer, only that it's still pending repairs and that there was no one else I could speak with. A few day later I received an email that the laptop was on its way back and I received it a week later. The first two days it worked then we were back to square one inoperable.

I am blaming Best Buy for carrying and selling products from Shady vendors. They sell this mess and then will not stand behind it. I am done with Best Buy and telling all of my friends and relatives, "Do not purchase anything from Best Buy." They sell extended warrants that cost as much as the product and will not honor anything if you don't purchase their extended warrants. I have being purchasing from Best Buy since they opened in Gainesville, FL but never again. If they don't care about losing a good customer who have purchased laptops, desktop, videos, music, software, etc., from them also purchased all of my churches cameras and camera accessories from them, then so be it. Thanks Best Buy but you are no longer the Best Buy. Wal-Mart stand behind their products way better than you. I will take my money somewhere else.

I finally decided to pay a little extra to buy a Lenovo which the geek squad employee assured me came with 8.1 pro pre-installed. When I got home I discovered the computer did not have the pro version installed. So I returned to the store the next day. After arguing with the employees for about half an hour they agreed to install 8.1 pro. This took them a week.

Fast-forward to April 2016 and my computer dies while I am living and working in South Asia. Fortunately some friends of mine returned to the US in May and agreed to transport my computer so it could be fixed since it was still under warranty. My parents took the computer to the closest Best Buy (2 hours from their home) and staff acted like they had never seen a computer before. Finally they took the computer for repairs. A week or two later, my father received a notification that repairs were finished and the computer was ready for pick-up. However, in reality the computer had not been worked on at all, and it took another 2-3 weeks before it was ready. In late July, another friend transported the computer from America all the way to South Asia and I finally got it back.

When I turned the computer on I discovered two important things. First I noticed that the Best Buy technicians either erased or replaced my hard drive (which was still functioning when I sent it away). Fortunately I had backed up my data before sending the computer to America. Second I noticed that when they "fixed" my computer they did not re-install WIN 10 pro, but rather loaded basic WIN 10. So I contacted the company technical support. The gentleman I spoke with was very nice and apologetic, but insisted that the only way to fix the oversight was to return the computer once again to a Best Buy store.

Since that was obviously not an option given the closest Best Buy is several thousand miles away, I asked my father to return to the store that originally processed the repairs. When he described the situation the staff again responded with blank stares. The first "geek squad" representative was a young girl whose only reply was, "oh I have no idea about that... I have a MAC." Finally the shift manager talked to my father, but the manager's knowledge of electronics is no greater than the first young girl. He claimed that my WIN 10 pro must have disappeared because I bought a 1-year subscription. WHAT?? How does someone that ignorant of how OS and electronics work become a geek squad manager?

I was still pursuing a solution that did not cost me money in August. However, on August 4th that ceased to matter. My computer, recently "fixed" by Best Buy, worked for a grand total of 19 days. Now I am once more borrowing a small computer from a coworker that affords me the bare essentials necessary for my job. I basically wasted $1100 with Best Buy since now my warranty has expired and I have no doubt they will refuse to fix their mistakes, even if they are capable of doing so. At the moment I would never recommend Best Buy for anything more important than a convenient bathroom break.

I took the sku product # that was listed on the specs paper and flipped every phone around to match the sku and none of the phones on displayed matched the SKU. I went back to Amon and informed him we couldn't find the phone he suggested and all he said was "I will send someone over to you". Wtf. So a Best Buy rep came by and I told him "we are looking for this particular phone right here and none of the phones on display match this sku". The representative only reply was uuuuugh. I said "you know what cancel everything". Please call the Best Buy on I-410 & Ingram and see if they have this phone on site. We left and went to the Best Buy on I-410 & Ingram and my brother bought the phone he wanted with no issues. Best Buy needs a refresher training on customer service for the mobile Best Buy on 1604 & Culebra in San Antonio, Texas.

Friday night I received the email saying my phone had arrived and could be picked up on September 23. I got there the next day, September 24 at 11:30 am. As my friend and I walked in, the electronics section was already packed with people and there were only 2 people in blue shirts attending to about 4 customers who had phone issues/purchases. I sat at another section to wait for someone to attend to me. I waited for an hour only to be treated dismissively by one of the girls in blue at cash register and waved off by another man. My friend looked for the manager on duty at the time and he was apparently in the yellow shirt. He complained that we had been there for an hour and a lot of people needed help. The manager was just walking around nonchalantly as if no chaos or people were waiting to be helped.

Finally, the girl came over (who had brushed me aside) and asked if I had paid off my balance with Sprint of $94. I said I did not know what the process was and was told by girl previously to settle balances when I came in to retrieve my new phone. The way it was explained to me was the $50 gift card I purchased would go towards the amount of the new phone. She said "I need you to call Sprint and settle any balances you may have so we can proceed with the new phone and you can trade in your old phone." So I called Sprint customer service number and I was placed on hold for about 30 minutes until my friend suggested we just go across the Mall parking lot and go to Sprint in order to be helped faster.

Arriving at Sprint, the associate inspects my phone and tells me there's cracks on it and I would have to pay my remaining balance of $61 plus $129 and taxes because of the cracks and damage. I paid everything for a total of $201.98 and he told me that after I left Sprint he would have turned my phone off, and there was no way the process could be reversed after that. He also gave me fair warning that Best Buy is a third party entity and that should anything go wrong after I leave Sprint that Sprint could not undo me turning my old iPhone 6 Plus in because he had already made me eligible for an upgrade, paid off any and all balances, and it would be a done deal. I thanked him and went back to Best Buy.

So I line up again and this time the girl with an attitude was no longer helping me. This time another Assistant Manager started to help me and he was much more friendly and helpful than girl in blue with an attitude. He was on his computer when he seemed to be doing more calling and tapping on the keyboard and seemingly doing a credit check on me. After a few seconds he came back and said "I'm sorry but you would have to pay an additional $385 to upgrade because that's what your credit check came back with. I'm afraid you would have to pay for half of money upfront before we can give you your new phone."

I was positively stunned. Here I was led to believe this whole while that the $50 I had put down on my phone was because I passed a prescreened credit check prior to the other sales associate approving me to place a deposit of $50 to hold the phone. In other words, if they had required me to place a deposit prior to the sale wasn't that a guarantee I was approved? Why would a company even sell someone something beforehand on a lease of an electronic gadget or device if their credit was shoddy and they would not qualify prior to the actual sale and pick up of pre-ordered item. I was astounded that now they were asking me for $385 before taxes. What if I didn't actually have $385 to pay or money during that time prior to me going there due to the understanding that my credit had been screened and checked and I was approved and that's why they held a deposit of $50 down in order for me to secure the phone. It makes no sense to me.

I was going to be without a phone unless I forked the money over since I had already paid my balances with Sprint and I was going to be put on a new lease with Sprint for another 2 years. I am shocked that such a company would practice a classic bait and switch tactic to presell a gadget they knew was selling like hot cakes and that consumers actually pre-ordered it because it was out of stock everywhere. The manager could not do anything to help me and told me there was nothing more he could do. After I write this review, I will file a formal complaint with the Better Business Bureau and see how such companies can be sanctioned with bait and switch tactics. I was practically railroaded into forking over my hard earned rent money which is actually due on the 1st of October just because Best Buy is a crook in disguise.

Buyers beware, they only want you to buy the phone but could care less whether your credit was approved or not prior to the sale. I'm lucky to have a job and have had my rent money to pay for the phone but what about others who don't. You will be stuck without a phone and having to pay so much out of your pocket without a choice on whether you would actually want to go ahead with the sale or not. I had no choice but to fork the money over because I would not have a phone which I needed for my job. The assistant manager even had the audacity to say to me "Would you like to purchase a discounted phone case or screen protector with that?" Oh my god, the nerve. He should've given me both for free after Best Buy had railroaded me and gave me without a choice but to purchase the phone now since Sprint just terminated my contract to give way to a new one.

All in all it was the worst phone upgrade I have ever done on my life and it will never happen again ever. I refuse to purchase anything from Best Buy now or in the near future. I will also make sure to let other people know that this company is involved in the shady practice of bait and switch and to be careful in dealing with their promotions or gimmicks just to make a sale. I am so shook up. I'm mad, angry, disappointed and tearful after said experience. Please don't let this happen to you.

I could not believe the tone of voice and attitude of Daryl (90% sure that was his name). I addressed the issue out loud and another store came over to talk with us. Told him I could not believe the attitude. He went behind the register & helped her. Another rep came out and addressed the issue too. I was informed the woman had been in early for her morning appointment & left because someone else was being waited on. They indicated there was an issue with her actions at that time. Irregardless she is a customer and dealing with her that way is not correct & not good for by-standers to witness.

Noticed the last man to come had a shield on his belt. Asked him if he was on duty, thinking he was a police official. My mistake, it was a badge of the tech service. I could not believe a store would have their employees display a shield that is that so closely duplicates an official shield. GIVE ME A BREAK! Meantime Daryl spoke to an employee going to the back area. Something like your favorite person is back. Referring to the customer now being served at the register. I cannot believe the attitude of these employees. It is like they are too busy and above giving even half decent customer. Noticed before that this service/ tech area employees seems aloft. Even arrogant. They appear to be in their own highly important world. Good to have good moral, even better to have awareness of reality and show respect. Yes, I'd like a reply.

I have a defective phone, am being instructed to turn it off, preventing me from having the use of a phone, and am fearful that this phone may have some overheating issues. For the record, I called the District Managers office and left a message, and will file a complaint tomorrow with the local media to draw attention to the unprofessional and possibly dangerous position I am being forced to deal with concerning this already disgusting situation. Best Buy offers very poor service and makes it almost impossible to resolve any issues over the phone. I will never shop there again!

At 1 pm the t.v. had still not been delivered and my husband had been waiting in an empty house for the t.v. instead of moving furniture in like we had planned. I then called Best Buy to find out where the delivery was. I was put on hold for almost 45 minutes just to be able to speak to someone and then I was put on hold multiple more times so that the t.v. could be located. I was then told that the warehouse did not even have the t.v. in stock and I would have to make another delivery date. I was baffled as to how a warehouse did not have the t.v. yet, but I received 3 notifications confirming the delivery date and not one notification saying the t.v. would not be delivered.

I then had to call Best Buy myself to find out what was going on rather than someone calling, texting, and/or emailing me. I have been a long time customer of Best Buy and I was highly disappointed in this service. I understand that things happen, but to leave my husband in an empty house waiting all morning/afternoon for a t.v. is completely inexcusable. I was told that I then had to give up my time again for 4 hours the next weekend in the hopes of my t.v. finally being delivered. The following Friday I received three notifications again confirming my appointment for the following day. The next morning, after I had changed my plans to wait for a t.v., I was called and told that my t.v. would not be delivered until two weeks later.

My husband and I had to finally drive to the store to pick up the t.v. which we had ordered online to avoid having to borrow a vehicle that fit the t.v... We then had to pay the store price which was more than the online price that we had originally paid. I have now emailed Best Buy 3 separate times and have not received a response and when I called Best Buy's corporate headquarters, they did not know how to assist me. I will NEVER order from Best Buy online again and I am making sure everyone knows of my horrible experience as well.

The supervisor came over and said that he could not accept my return for the $11.99 order. He continued to argue with me and said "What am I going to do with it?" I told him that he could write it off and return the item. He continued to say that "He has no use for it" and "It's the same thing if you returned batteries". I asked if he was still going to accept the Apple watch as a return because I wore that just as long as I wore the screen protector. He said that "I cannot write it off and I cannot accept this return". I simply told him he can write it off because I used to work at Best Buy and why things have changed over the years. It is possible for him to return it. He is just choosing not to. He said "It's possible that there was an exception made in the past but not this time. So we are all set here". And simply walked away.

I can live without the $11.99 object sitting in the backseat of my car but to be treated that way and dismiss the idea where the customer is always right was ridiculous. I don't care if we have a credit card through Best Buy. I have worked there in the past and I have been shopping here for years, but after this, I can simply take my business elsewhere.

The reason why he said he could not "write it off" was because the less objects they have returned the better their numbers look and the more money they get at the end of the year for their bonuses. I cannot recall if its part of their shrink numbers and falls under their shrink payout. But if you have time, google it. Again, I don't care that I didn't get my measly $11.99. It's the fact that he didn't even bother to offer any solution. The lady at customer service was sweet. She gave me the general managers card and suggested contacting the company of the screen protector, registering it and then they will send me a new one. Yes, I could do that but I have no use for a screen protector because I do not want to purchase another Apple watch.

I contacted Best Buy and was told that because I returned the original laptop that came with the bundled security software, the offer was no longer valid. I could take advantage of the offer currently being offered, however, the offer did not include security software, but a printer at fifty percent off. I didn't need a printer. Since it wasn't my fault the first laptop was defective, I feel that the free six month membership to Kaspersky Internet Security should have been honored. The representative did apologize but that doesn't get me the six month security I purchased.

I almost blew up and started calling names and making a scene but at that exact moment she said to me "I'm sorry sir. I don't make the policies the big wigs and the corporate people do. I really would give you a break and let you exchange it but I could lose my job." At that point I said "Well thanks anyways. Have a nice day." and left. Now I'm leaving a review online. I'm sure the company that makes the keyboard will be able to replace it for me but I will have to wait weeks if not months in shipping and waiting time. Long story short don't buy from Best Buy. This "policy" applies to ALL merchandise. Imagine some poor parent buying his kid a 500 ps4 for Christmas only to find it's somehow defective so then the parent tries to get an exchange and is told they can't because of the 15 days? Because this poor (pun intended or not intended) parent did his Christmas shopping early like a smart person. Just a rant and a warning guys.

Not to mention their merchandise is overpriced. Just order your stuff online if you have to. I know it sucks to wait a few days for it to get there in the mail but it's cheaper, you can get refunds, exchanges, and trust me, you don't want to be the guy who ends up being screwed out of 2 or 3 thousand dollars because a 4 k television or something stopped working on day 16. I understand there are things like warranties but every company should at least give their consumer at least a month to return an item. 15 days is ridiculous.

I gave them 5 days (4 hr window) and at this point I just want them to come pick it up and refund my money. I call the customer care line and get a robot that says I can return the dryer but since we had the washer for over 15 days, it wasn't allowed to be returned. Why would I keep a washer w/out the dryer? She would not give in and finally I had to call an actual store manager who agreed it was ridiculous and he scheduled a return and pick up. However 3 weeks later and no refund on my card. Unbelievably horrible service. It never ends!

I call Verizon and freak out to the customer service lady and she calls Best Buy. The Best Buy rep said, "Oh, she knew what she was doing when she made the purchase." I said, "No!!" I went to my Best Buy account and researched the order number which indicated again "no changes to plan." I read the entire customer agreement attached to the order information and there is absolutely positively no mention of changes to our plan... I have it in black and white right off the website. Verizon tells me that in order to restore my unlimited data plan I have to return the phones to Best Buy. The local Best Buy is an hour from my home. I take the time after work to travel to Best Buy. I enter the store and tell them I have a return. He directs me to the wireless department. I go to the wireless department and tell them I'm returning the phones because they misled me when purchasing.

The manager looks at me and says,"Oh you're the one." What a welcome invitation to the store. So I am told to wait until the supervisor is available... I wait 30 minutes until I finally sit down in front of one of the stations so I get the return done and get out of there. He starts the return process and proceeds to tell me that "Once the unlimited data plan is removed from your account there is no way to get it back." I take a deep breath and tell him that I already confirmed with Verizon that I can have it restored once these phones are returned. He tells me he can't do that and he will have to ask his supervisor for an override request to get my data plan back. By now I am at the top of the stress level so I call Verizon again and the Verizon rep says, "Tell him to return the phones, call me back and I will personally restore your plan."

I tell him to go ahead with the return. He starts the process and then tell me I owe Best Buy $34 for each phone I am returning for a restock fee!!! I told him it's not my fault I have to bring them back. If Best Buy had not lied to me regarding the "no plan change" I would keep the phones. I tell him that's not happening and to get a store manager. He looks at me, huffs, rolls his eyes and says into his shirt speaker he needs a manager. The manager comes over, hears the story again and says there is no possible way he can override a restock fee. I tell him I refuse to pay 70 for two phones I paid $2 for and would have kept and Best Buy not lied and misled telling me my plan would not be affected. He then says I can call corporate customer service and see if they can assist me.

By this time I had been fighting with Best Buy all day and in the store for 3 hours. I talk to the rep on the phone who tell me it is impossible to override a restocking fee (she took a complaint also but I'm sure how you can view that). I ended up in tears walking out of the store with the phones after 3 hours of torment. I will now be forced to go back up to Best Buy, return the phones again and pay you $70 for taking back two phones I paid $2 for that I would very happily kept if you had not lied and misled and did not stand behind your offer that is written in black/white that my phone plan would not change.

A few days later I noticed that my Visa account was credited with only $.01 of the $107 charge. After at least 3 calls to Best Buy customer service and each time promising to refund the balance, I initiated a dispute with my bank and finally, after 2 months, was credited with the balance owed me. I will never buy from Best Buy again. Very kind customer service people, however very inept and unable to resolve problem.

The closest Best Buy is 100 miles away, so I called first and confirmed they had two versions of this microwave in stock. It was stressed that they need to be there if I am going to drive over and exchange products. She assured me they were in stock. We drove over, returned the original and requested the replacement. The manager informed us that the store never had a single black stainless steel model in their store. Now I am pissed. 200 miles wasted on my vehicle, three hours of a beautiful fall day wasted and all of the Labor Day sales long over. Know what they offered? A lousy $25 off the next purchase. I'm out $100 in travel expense, three hours of my time and lost savings opportunity and she gives us $25. She should have given that just because they shipped an obvious faulty product in the first place. Good reflection on your brand name!!

THIS IS WHY THEIR MONTHLY FEE IS SO CHEAP, IT'S BECAUSE THEY WILL CHARGE YOU WITH INTEREST LATER! If you can pay for it cash it would be better. All I got from the representative is an apology but I still have to pay this interest of $493.09. I'm going to create a Youtube video of my experience and post it on my twitter page and on my Facebook. If you're reading and you had the same experience follow me on twitter and Facebook, ** and Facebook **.

As an international student, a laptop is my requirement. I have certain administrative, professional and academic obligations I need to fulfil online. Every time my laptop crashes, I lose my data, and for every 2 weeks I need to make an alternate arrangement. My grades have been greatly affected by this. Today I received an empty box from Best Buy with instructions to ship my device to them which by the way is in their custody. When I spoke to the store, I was asked to pay a shipping fee of $34 because Lenovo doesn't cover the shipping charges. When I escalated the issue to the manager, she was condescending and rude over the phone.

So in a nutshell, I have to pay a fee for submitting my device for repair and to receive it back in the same damaged condition while it is still in warranty. I understand that there's only so much you can do when it comes to technical issues, but the least you can do is make the customer experience less traumatic and exhausting. Dealing with Best Buy has been a waste of my time, effort and money, including this post.

Well...less than a month later, one of the wires has completely snapped in two (sporting accident) and I take it back for a replacement under warranty. The Best Buy rep actually told me that the warranty doesn't cover this because "it is only a replacement warranty." I said "yea, it's broke and I need to have it replaced under warranty." No deal. They didn't cover it. I asked what the purpose of a "replacement warranty" is if they didn't actually replace a damaged unit and the guy told me that it only covered stuff like if the "software" stopped working or if for whatever reason sound wasn't coming out...but not for ACTUAL DAMAGE TO THE UNIT!?!? You have got to be FREAKING kidding me!

I told them I could go right then and there and grab another one of these headsets and go to checkout and when the guy tries to sell me the warranty I'll ask him, "does it cover absolutely everything", he is going to say something like, "yes, it's for a complete replacement if ANYTHING happens to it." The lady behind the counter just shrugged. The thing is, EVERYONE who shops at Best Buy knows this story. The warranties are pushed and we all (Best Buy customers) know the reps tell us "it covers everything." They don't, therefore these warranties are RADICALLY UNETHICAL.

To the public...The Best Buy warranties are a scam. Avoid them. To Best Buy, there isn't anything you can do to EVER make me consider purchasing one of your warranties again. If you ever want me to purchase anything in your stores (or website) again, I want this unit replaced or refunded. If you don't get this right, I'll still come in your stores to look at things...but I'll actually be buying them from other vendors. You'll note from my purchase history that I'm not the sort of customer you should be ticking off like this.

When you state "everything" to a customer in person that means even accidents which is what occurred. My TV was accidentally knocked over last night and according to your ** Geek Squad plan terms & conditions it is SUPPOSE TO COVER accidents,drops & cracks under Section 5.3, Accidental Damage & Handling. It also states "Worst Buy" or Best Buy as you call yourselves, what a ** joke, is supposed to fix or replace my TV with a new or similar model and I obviously would like the same one or the newer 2016 version, the XBR55X850D! You have such plans for phones & other electronics so why not ** TV's?!

Furthermore, I was told by your employees that screen damage was indeed covered under this plan at the time I purchased it! This has been such a disgusting experience. I'm done with you low-lives unless something drastic is done immediately. It is absurd for you ** to tell me my plan doesn't cover such damage when I just told you it does in your own words included in your downloaded terms and conditions. Plus your associates are misleading and commit fraud by telling customers such as myself that the plan I bought covers everything!!

I want something done about this immediately in terms of giving me a new replacement TV, either the 2015 model (XBR55X850C) I purchased or 2016 model!!! (XBR55X850D) I'm not dropping another $1200-$1500 for a TV from you ** clowns that isn't covered for ** you bastards! This is very shady business that you filthy scumbags run and do this kind of ** to scam people out of thousands of dollars for TV's with plans that don't cover ** when you state that you do! It is misleading and fraud! If I must take legal action as well I will because this is totally unacceptable.

You ** will never get another penny from me and I will no longer shop at this ** of a store that robs people and doesn't offer help or honor their own protection plans when a case like mine arises and I'll shop elsewhere, at your competitors from now on. Not like this ** place competes with anyone else since everyone has written this ** scumbag company off. I'm done with Best Buy and their utter ** of taking advantage of me if this isn't taken care of & fixed right away. ** jerks don't even deserve the tip of a ** star! Sincerely get your ** together or ** off royally!

When making the appointment I discussed my work schedule with the salesperson and we agreed on a time. I requested an early appointment and was told I was the FIRST appointment on October 1st and that the Tech would arrive at 8 AM. The next day I received an email stating the Tech would arrive at my home between 8 AM and 12 PM. I called and spoke with the same salesperson who then lied and said he told me it was 8 AM to 12 PM. He did this in a very rude and sarcastic manner.

I was then connected, at my request, with his Manager who proceeded to tell me that all calibration service was 8 AM to 12 PM. I mentioned that I was assured First Call and an 8 AM appointment by his salesperson and the manager flippantly stated that maybe he needed to be re-trained. I asked "Where does that leave me?" I was told that basically I was out of luck. I was further told that if the Tech got busy I might not even receive my scheduled appointment for calibration. I am so happy I could **. Best Buy got my money and now they don't care any more!

3 days later I return the defective product to Best Buy. Associate Rodney is new and begins to examine the receipt, as would a forensic document examiner, holding up to the light - "is he looking for a watermark or something?" I ask myself - finally scanning it with his wand. He continues to diddle the keyboard for another minute or so, all the while contortion his expression.

He then proceeds to the box, removing each wrapped component, slip of paper and scrap of packing material. He begins to eyeball each part, removing from its plastic sheath, turning to observe from every possible angle. Checking the sku on the carton and then examining the bottom of the unit compelled me to jokingly ask, "Checking the VIN against the title?" Rodney replied that being new he only wished to follow his training and said he would need to call a manager. He said it looked awfully dirty. I could tell this was not going to go well. I reached for a chair and Sat down.

After about 3-4 minutes Monica appears in all her surly and belligerent glory, shoots me a look that says "l will eat your first born if you mess with me", then gives the item a disdainful look. She tells me it's used, and refuses to offer a refund. Of course it's used, it took 2 days to discharge the battery and determine the existence of the problem. I left, made a couple stops for hardware and groceries, stopped off at the house and thoroughly washed the portion they claim was used. The water tank was still unopened. I had packed up the replacement one my daughter had purchased along with used tips. I did these so they wouldn't balk at returning the item.

Upon returning to the store I went directly to Rodney and requested the Store Manager. I got Monica instead. I explained that I had cleaned it and challenged her to find an excuse to deny my request. This provoked more belligerence and we went round and round like on the school yard. I finally told her I would beginning screaming like a mad fool. At that remark she called Mall Cop Robert. Probably older than I am, and I just turned 65. He observed, while one of Monica's subordinates came to see what he could do to resolve this issue. After much pretense and tap dancing around he fumbled with some paperwork and said personal hygiene products cannot be returned. I boxed it up and left with my new pal Robert.

I decided to see if calling corporate would help. After 18 minutes of mind altering hold time music, I was eventually connected to Jamal. He was actually patient and understanding. Just not sympathetic or helpful. He contacted the store while I Sat on hold for another 10 minutes, returning with an embellished tale of mayhem. I concluded the call saying my next stop was the BBB and Consumer Affairs. And here I am. Goodbye Best Buy. Sold my 241 shares of BBY, too. Poor performance there as well.

According to the warranty dept they do NOT log and track serial numbers, but only model numbers for warranty. Therefore they could not be certain that we paid for a separate warranty on 2 completely different laptops. Although I had both receipts with me, showing both paid for and both having warranties, the service dept on the phone refused to do anything saying they could not be certain of it.

They Geek Squad got on the phone confirming the purchases...the manager did as well. I wasted nearly 4 hours in the store and got no results. I actually had to return another day to deal with the general manager who took it upon himself to simply replace the defective cord himself since the warranty I paid for refused. When it came to renew the warranties I got two sent to me, both of which I refused since I already knew the company would not honor one. Amazing how they are quick to be able to know the difference between laptops to take your money but not to repair the units. HORRIBLE!

Once again, I got no help from Best Buy. Microsoft said they would fix it if I bought their protection plan. Best Buy, you made a deal then back out. I kept up my end. I deserve respect whether I spend $19.99 or a million. The problem is easy to solve, but it appears from all the complaints you do not listen. I'm going to be making the rounds and telling people what you have done. You will hardly feel they are gone because you don't seem to care if your customers are satisfied with your products as long as you are holding their credit card...

I thought that the return policy was 30 days, but I was quite wrong. It is only 14 days. Being past that we had to send the tv in for repairs. That was July 2nd, it is now August 21st. We were told it generally took around two weeks. Checking repair service online at Geek Squad it says that on August 4th a part was ordered. Yet it was August 17th, 13 days later, before it said "Device assigned to agent". Then on the same day it says "Ordered additional parts". How long is that one going to take? Best advice for Best Buy is best not buy there! Go somewhere that will actually stand behind what they sell, at least for longer than 14 days.

I then get an email that the phone had "accidental damage" and I would be charged a $100 deductible. I call Geek squad and ask if they had demonstrated that my current problem was as a result of the water. He tells me that since the water indicator had triggered the charge was automatic - "it says so in your contract." It says no such thing!!! It says damage "due to" immersion. After further research I find that the boot loop problem is a known issue and that LG themselves have acknowledged this!!! Meanwhile Geek squad is sticking to their guns and sucking another $100 out of me. It seems they feel no obligation whatsoever to demonstrate that the problem is a result of the water. All they see is the money.

And little miss perfect MARITZA IN MARYLAND customer service dept. office LOCATED AT 888-908-0031 sat on top of her golden throne, looked down on me, darn near laughed at me, chuckling, "I'm not opening it back up." After telling her 7 times I never asked her to open it back up, that she ASSUMED that's what I was gonna get on my knees and beg her for, and that she owes me an apology for ASSUMING, she smugly snapped, "I'm sorry you feel that way, can I help you with anything else?" I told her she can shove that weak backhanded b.s. so-called apology where the sun don't shine, and demanded to speak with a supervisor. She put Ebony on the line, Ebony was the only HUMAN worth dealing with. THEY LIE AND WILL STEAL YOUR HARD-EARNED DOUGH, BEWARE!!!

On March 27, 2016 interest fees for $791 dollars was applied to my account for not making $725 payment. As I mentioned before payment of $1,950 was made to Best Buy prior to the expiration date but was applied to interest charges that should never have been charged because of the promotional option. I have been reaching out to customer service for 6 mos trying to fix the matter with no success. Via telephone I was informed by Best Buy Dispute personnel that the computer does not allow them to look back more than 6 mos and the only option is for them to send me copies of my bills during that period and for me to point out the discrepancies with a letter explaining the issue. When I received the bills, it was clear as day the fees were not warranted and both items were 24 mos interest-free promotions and payment was made to cover items prior to expiration date.

I highlighted the bills with a written letter and sent copies Best Buy Dispute Resolution via certified mail. Three weeks later I contacted Best Buy via telephone and was told the documents were never received. I confirmed the address with customer service rep and informed her that the documents were sent via certified mail and signed off by Dispute Resolution Personnel. I was informed that I can possibly fax the documents. The documents are over 50 pages and if you can't verify certified receipt documents. How can you verify over 50 pages via fax. I'm running out of options and the unauthorized interest charges continue to accrue. I asked could the person sending me the copies of the bills, look over them via telephone with me and the matter can be corrected in 1 minute. I was informed that is not an option.

Delivery day rolls around, all I want is some ice at this point it's 96 DegF outside. My wife tells me the fridge is installed, but leaking. I come home and the water line is leaking all over the floor, it's not coupled correctly AND it's not even tucked into the wire/hose track, so it just spans open as you open the freezer door. Inside the freezer, there are countless stickers that say REMOVE BEFORE INSTALLING that require tools to remove and re-position parts for proper installation. The whole time they were doing the installation they were dropping F bombs with our two year old running around, clearly had no idea what they were doing.

The worst part is they broke our ceramic switch plate, which was custom made for our strange electrical box. They completely bent the frame of our storm door. They also scratched up three of our brand new dining room chairs. Finally they left a trail of garbage from the fridge all the way to the street. Call appliance center, 24 hours for someone to get back in touch with me to fix the leak and properly install the ice maker. This is absolutely unprofessional, and unacceptable. NO amount of apologies or credit would make this worth our time or energy. Moral of the story, NEVER SUPPORT BEST BUY!

Well, when I called (and was disconnected once, and put on another time for 10 minutes) I was then told that I had to go online on the computer and change it that way and I could not change it over the phone. So my trip to the store was a waste of time. I went home that night, and tried to change the name online but couldn't. I called again and was told that my manager was the only one who could pick it up because her name was on there. I was given the option of canceling the order (by having my manager call), and place a new order for it to be delivered, or having my manager call the store herself and having it changed over the phone to my name. I did not want to get my manager involved, but had no choice.

So my manager called and had it changed to my name so I could pick it up. The reason I ordered it for pick up was to get it in the office sooner. Well, with all the problems I had, it took 3 days longer to get the item in the office. Your customer service department STINKS. Everyone was telling me something different, and NO ONE knows what to do. I suggest you inform your employees of the proper procedures. I was lead down the wrong path 3 times in trying to order one little inexpensive microwave. This is not the first time I have had issues with your store. I will NEVER shop at your store again, and have discouraged anyone I know from shopping there also. Thank you.

Then I went to the store two days later from where I bought it and asked for the General Manager. He was OK, listened to me but was very cold. I didn't feel any remorse or helping attitude from this man either. His attitude was "take the refund and GO!" I did just that. I didn't hear from this man anything such as next time he would make sure my experience would be better. He told me he would escalate the matter to higher manager. I bet he did nothing! I bought the exact dishwasher at a cheaper price from PC Richards and Sons and got it delivered very next day, and well within the time limits specified, with NO Hassle or Insult!!! STAY AWAY from BEST BUY. ITS MANAGERS AND ASSOCIATES ARE LIARS and have very bad attitudes. If you want better customer service stay away from the Best Buy. It is not Best Buy. It should be WORST BUY! I will never buy anything from them. ABSOLUTE THIRD CLASS!!

I called best buy customer service and they were nice but the lies the dispatcher told about what went on was shocking and now there is an investigation and I again have to bungee cord my refrigerator because it does not close and now have to wait till Thurs for them to redeliver it. I also want to add I had put all my food out on the counter for over an hour on 8/6/16 which again some things spoiled. I have not heard back from any of the customer service reps which they stated they would call me or the Best Buy in puyallup store or the delivery company which all of them stated they would give me a callback. I will never buy from best buy again and have talked to a lawyer about a class action suit. This should have never happened.

I have always purchased in Best Buy to take advantage of the exchange policy which I thought to be longer if it truly is 2 weeks, there is no benefit in purchasing there vs. other places such as Apple store. Very disappointing experience after many years buying at Best Buy. I encourage consumers to take this into consideration before purchasing again in Best Buy. I will never set a foot in this store nor purchase a set of Bose headphones which are supposed to be high-quality products.

Upon my attempt to return it, I was told by Courtney ** (the manager) that they would send it in to have it repaired, to which I explained that I used it daily and that I was going to QuakeCon this weekend and she said that she understood and then proceeded to tell me that they would send it in, which I could have done myself if I wanted to wait a few months to get my camera back. The whole purpose of buying the extended warranty was that I was told that if anything goes wrong that they would replace it and yet they wouldn't.

The moral of the story is, don't buy the warranty unless you feel like wasting your money and I'm pretty displeased that the flash decided to stop working after 3 months with very little wear and tear. I would give the camera 4 stars, but I'm taking a few points off for the lack of an attempt to even resolve my situation so that I would still have a camera for my job and QuakeCon this weekend. This will be the last extended warranty I buy from Best Buy as it seems that I'm more or less just giving them free money for doing something that I could do on my own. It's also worth noting that despite me being within the one year warranty, they were going to use my extended warranty to "send it off".

I called and they wanted an extension. After staying on the phone I finally got connected to a robot who told me they weren't accepting calls. Was on my way to Best Buy to reschedule. Then I called 8005551212 and someone in Eden Prairie, Minnesota was able to reschedule. No one virtually ever answers the phone at this Aurora store. Internet is not always convenient. Shame on them! Price is only plus there.

After they brought out the right model and I paid for the laptop they insisted to set it up for me! Setting up your Windows isn't a big deal. What they do is they change your item with an open box item which has been returned to them and the windows is already activated. Never trust them. They are the biggest thieves you have ever seen. I had a similar experience with them 10 yrs ago and never dealt with them again till I bought this laptop which I had no choice and I needed the laptop urgently. I won't deal with them ever again. Bottom line is, DON'T BUY FROM BEST BUY. If in a urgent case you have to as I had to, don't pay a penny unless you make sure the item is exactly what you are paying for and after you paid to them and got your item. Never let them touch it for any reason.

The truth is that I'm was trying to purchase the watches so that our company could donate these Apple Watches our local first responders, in light of the tragedies that have taken place. I have never had a bad experience at Best Buy in the past, but this girl definitely steered me away from probably ever shopping there again. I realize that one bad apple doesn't reflect on the Best Buy company but, I was more than happy to give my $4,500.00 to another company who wanted my business.

I signed up for the Geek Squad, my first attempt at using them, I got some snot nose who told me I should take a course in computers! Really, if that's your attitude I certainly don't need your services. Don't buy this service, but more importantly, don't buy from Best Buy. From what I understand if I had gone to Apple/Microsoft I would have received the help I needed. I'm so sorry I bought from Best Buy and wouldn't recommend any buys from them. They couldn't care less about you--it's all about making the sale. Well you got me this time, but you'll never get me again. HORRIBLE, HORRIBLE company.

I collected funds and made the purchase on July 10, with installation scheduled for July 21, between 8:00 and 12:00. After several calls that day from the Geek Squad saying they were having trouble with the install on the earlier job, they finally said they would tell that customer that they could not do it and come take care of me. I should have taken that as my first warning. When they arrived about 12:30, and showing them the location, they stated they had never seen a projector like that. When they opened the box and I again asked about the wireless HDMI - they said they were not familiar with that. They started going over technical manuals and looking it up on their phones. They eventually decided the projector did not have wireless. So they packed everything up and left.

I spent the rest of the afternoon on the phone with Best Buy (by that I mean on hold waiting to talk to various people) trying to figure if they had brought the wrong projector (they had not) or if the salesman was wrong (he was). Best Buy solution was to add an additional piece to do the wireless which their website reviews said keep losing signal and needing to be restarted on a 1 to 2 week basis, failing after a year, and introducing a lag between the picture and sound. And then to reschedule install for another 8 days out. I told them this was unacceptable. I went to the store to return, spent two hours with the store manager and left completely frustrated. No projector and no money. But a gift card to buy stuff from Best Buy. Why would I ever do business with these people again? Anybody had success taking them to small claims court?

On June 18, 2016 my phone went dead. As in completely dead, no hard or soft boot would bring it back to life. It had been at 91% charged and just died randomly in the morning. I had not dropped it nor did it have water damage. I am a 41 year old female. I take very good care of my things. My first visit was to the Sprint Store in Garner, North Carolina. At this store I was told that the best they could do for me was get me a refurbished phone. WHOA. I just paid $700 for a brand new phone and you're telling me the best you can do ONE MONTH into having it is getting me a used one? So they instructed me to go back to Best Buy because they are the "only ones" who can give you a brand new one.

I packed up my children and drove 20 miles to the Best Buy located directly outside of Crabtree Valley Mall. It was approximately 10:10 am and the store was pretty much empty. I walked over to the phone section where there were five Best Buy employees. One employee was helping a customer. I stood there for 3 minutes before I was acknowledged. I was finally acknowledged, not by the four non-busy Best Buy employees, but by the employee who was helping a customer. He said, "Is there something I can help you with?" as if I were a bother. I said, "Yes" and explained my situation.

At that point one of the other employees piped up and said "we need to know what level of membership you have" WHAT? I bought a phone from your company less than one month ago. It no longer works and you're telling me that whether or not you can help me is based on my "membership" level? Basically they walked me over to customer service. They printed me out a duplicate receipt which said that I had had 14 days to return the phone and since we were past those 14 days there was nothing they could do.

I see how it works. Best Buy only cares to sell you the phone, but if you have a problem within a reasonable amount of time you are just screwed. The girl at customer service said my only recourse was to contact Samsung. I said, "I don't know where to start. I mean do you have a number for them or anything." She did give me the number. And that was it. It was kind of sad that I had to ask her for the number. You'd think she'd offer that out herself because that would be GOOD customer relations. Maybe even say "Hey, the store is pretty empty, I have a phone over here you can use to call them since I understand you have no phone." But no, that didn't happen.

By the way no apology at any point during these interactions. NONE. Not even a "Yeah that's a terrible situation." That was my experience with Best Buy. I have learned several things from this situation but most importantly I will not be purchasing ANYTHING from Best Buy in the future, as there are other choices out there with better customer service.

So this is where I am now... I called Samsung and have sent my phone to them. I have no idea what I am getting back from them. It may be a new phone or refurbished. If it's refurbished I'm guessing I am out the $24 I paid at Best Buy for the screen protector and I am PUNISHED by having to use a refurbished phone after being less than one month with my brand new phone. Oh and I have NO phone for the next two weeks. My job hinges on me having a phone. I need a phone. I have small children and I need a phone for safety reasons. ALSO, I am paying Sprint for two weeks of service that I won't be using.

This all could have been avoided had I got an even exchange from Best Buy with a new screen protector included. It is unacceptable that I have to go through this. Had it been two, three months... sure I get it. But less than a month? I will certainly be smarter next time around and avoid Best Buy and be certain to tell all my friends and family too as well.

This is more than unreasonable and I spoke with two very rude customer service people. I will NEVER BUY or SHOP at BEST BUY again and I RECOMMEND THAT NO ONE ELSE DOES. They are not customer focused!!! This is my first purchase from them and they can't look at my history and see that I have never done this or even purchased from them and make some kind of exchange exception. I will only shop Amazon - they have good customer service. Best Buy is the pits!

I disassembled it and asked one of my friends to help me to take it to the store. When I got there, it was pretty normal for them to see the TV is not working and they were not sorry at all for this huge inconvenience they caused. Instead, again I was waiting again a long time there; since they wanted to make sure all the parts are there and the TV is not really working or I didn’t damage it in couple of hours I had it! I wish they had spent half of this time before shipping it for me! They declared that the damage had happened during, they the shipping which was not true.

They literally do not have any respect for their customer time and are not respectful. When I said them: “I have wasted a lot of my time because of this order that you had not checked it before sending.” The worker there became angry and said ”We also had a loss! We have a TV which is not working!" Still I don’t know why the new customer should repay for their damaged TV!!

After 12 noon, when no delivery truck, came, we called Best Buy White Marsh, to inquire about delivery. After about 65 minutes of phone-call shuttling between different departments located all over the USA and re-dialing several times, we were informed that delivery truck broke down, (which later turned out to be untrue). We were told that earliest Best Buy can deliver would be 11 July 2016, which was 5 days later. We did not have any refrigerator in the kitchen, because our old refrigerator had stopped working, so we got rid of the old refrigerator previous evening (05 July 2016). All the food was in styrofoam and picnic coolers in the kitchen.

We went to Best Buy White Marsh to find out what were our options. The salesman Joshua called Delivery Customer Care Department (1-855-268-2650) and he was informed by Delivery Customer Care Department that Best Buy White Marsh will give us a top loading freezer to preserve our food. Acting Manager Avignone (Geek Squad Deputy of Counter Intelligence) confirmed that Delivery Customer Care Dept will reimburse us the cost of the freezer. We would have to pay for the freezer first and Delivery Customer Care Dept would reimburse the cost of the freezer later. We went home, borrowed a friend’s SUV, and paid for the freezer and took the freezer home.

On 11 July 2016, the delivery person Leon came to deliver the refrigerator. Leon owns his trucking business Leon’s Trucking Service Inc, 311 Tiger Way, Boonsboro, Maryland. He came in the kitchen and said he will not hook up the waterline to the refrigerator, unless we did something for him. He clearly meant he wanted money to hook up waterline. At this point we had waited for 6 days for the refrigerator, all the food was in styrofoam coolers, so we agreed. He hooked up the waterline, placed the refrigerator in place, installed the refrigerator doors and asked us to sign the delivery papers. While he was doing this, we asked him about his truck problems on 06 July 2016. He said his truck did not break down, he had decided not to deliver on 06 July 2016, to teach a lesson to Best Buy for not paying him for his delivery.

This came to us as a total shock, because we had suffered without a refrigerator. We had to haul a freezer, had to make repeated trips to supermarket for ice, all the suffering because dispute between Best Buy and their delivery contractor. We paid him $20 for hooking up waterline. After we transferred the food to the new refrigerator, we drove to Best Buy to complain that they did not tell us the true story behind delivery problems, and to find out about freezer cost reimbursement. Salesman Joshua called Delivery Customer Service for the procedure for reimbursement, but he was told there were no notes about freezer cost reimbursement. Delivery Customer Service told Joshua that they could not find who authorized this reimbursement.

Over the course on next three days, we repeatedly talked with Manager Derek ** and Acting Manager Avignone (Geek Squad DCI), both of them told us that they were trying to get the reimbursement for the freezer and $20 we paid to delivery person Leon. They started what they term “Escalation Report” on their internal system to get our reimbursement. We received an email from Geek Squad, confirming our extended warranty, but it stated that extended warranty started on the date of delivery, not after manufacturer’s one year warranty. Salesman Joshua had repeatedly promised that Geek Squad warranty would start after manufacturer’s warranty. We mentioned this to manager Derek **.

Derek said all extended warranty starts on the date of delivery. We commented to Derek that salesman Joshua had repeatedly promised that extended warranty would start after manufacturer’s one year warranty. He did not have any answer to that. Later we searched internet about Geek Squad extended warranty. Read many negative comments and reports of false statements by salesmen similar to what Joshua had told us. We cancelled the extended warranty after reading these internet comments about Geek Squad warranty. Delivery Customer Care Service promised reimbursement for spoiled food and inconvenience, which is totally inadequate for our wasted time, emotional toll, wasted food, repeated trips to grocery store for ice etc, but have not received anything.

Apparently Best Buy has deliver it to one of UPS center so that I can go and pick it up without even telling me. The guy I spoke to called, Deshawn said that Best Buy tried without notifying me of course and even started to threaten me saying that it will take time to get my money. Best Buy did not even bother to tell me that they left it at UPS center until I callback on July 15, 2016 a week later. The deal was that Best Buy will deliver the computer at my house and it has been one week I did not receive the product. I called today July 15, 2016 at 1:15 pm and I got to speak to Customer service by the name Deshawn, who refuse to give me his last name.

He was unprofessional and rigid, did not know how to communicate so, I decided to cancel and I have the right since Best Buy are going back on their word. Best Buy is a good store and I have bought some other things from Best Buy before and the sales personnel I bought the computer from is amazing but, one wrong personnel can spoil a big business.

I know for a fact that the sales person told me 49.99 was the deductible. The agent claimed that the deductible should have printed on the receipt and that she would file a complaint that the store did not do this. Also she connected me with the Parts department to order a battery to see if this would fix the problem. This was July 4th. The battery was supposed to be delivered July 6th. Today is July 14, and I still have not received the battery. I called Best Buy and got someone in the Philippines who claims my battery was lost. She did a conference call with UPS, who was also from the Philippines and she claims they were investigating this and it could take up to 8 to 10 more days. Meanwhile I am without a phone although I paid 9.99 per month for 23 months. I am suing Best Buy!

I called back today right at 2 weeks later, and they move you to the back of the repair order schedule, even though they failed to complete the initial repair as planned. We have spent several thousand dollars in the past year, and yet when we as the customer received the wrong product and then a failed delivery plan - we are put at the back of the line. We have absolutely NO confidence we will get the repair done with this next schedule. Customers who have received the wrong product and a failed delivery repair commitment should not be put off further. We will definitely consider other sources for future needs.

Then comes the attempt to return the range. Five phone calls over 2 days, talking to 7 different people: Best Buy, Geek Squad, Delivery company, Geek Squad again, and now I'm on hold, as I have been for the last hour. The poor guy who is helping me is diligent and smart, and trying to do his best. But he's up against a horribly managed company, which blocks him from doing anything w/ consulting a manager first. We'd had a good experience w/ BB a month ago when purchasing a Samsung washer, but any goodwill is now gone. I'll never, under any conditions buy anything from Best Buy again, regardless of price. And I'll encourage others to avoid it as well. You can't buy that kind of bad advertising. I'm still on hold...

Finally someone called and said that she would be our case manager, find out the problem, and call us back within 2 hours. But that phone call never came and she would not answer when we called her multiple times. We are left with nowhere to go. We have contracted with our tenants to provide a refrigerator on July 2. Now they are left with no refrigerator for 3 days already in the Texas heat. At this point, I feel giving them one star is one too many.

Original Review: July 5, 2016

You make a promotional $1200 laptop purchase at 0% interest. They get you to sign up for automated billing. Your account goes on autopilot. You forget that the promotion is expiring. And then they stick you with $500 of interest in a single month -- on a $1200 purchase. Thanks, Best Buy. Not that I'll never be back, but it's unlikely.

Best Buy had sold me a product that wasn't available, then blamed my bank. They have wasted my bank's time and my time. What kind of company does things like this... I will let you make up your own mind about that. My recommendation is to buy from other retailers. As a final note, I would like to add that a very similar computer was available on the HP website, it was the same make, model, size, spec and was also cheaper.

Listen, I understand the need to drive margin dollars wherever possible, but adding a $7.99 labor fee for literally less than 1 minute of effort to a product that you are already priced 33% higher than a competitor is just not the right place to try and make the margin. That borders on gouging particularly a long standing customer. At least waive charges like that for rewards members as an added benefit. I'll be cancelling all of my extended coverage plans. If I had to take a guess I am betting those are pretty significant profit centers for Best Buy. That absurd $7.99 fee is going to end up costing Best Buy a whole lot more than just $7.99. Too bad.

I BARELY used the computer, if anything it might have few fingerprints on it. Polite as ever I asked him if he can bring me a tissue so I can clean it right then and there. Instead he lashed out saying that I should go back home clean it and bring it back and that they gave me a brand new computer and they expect me to hand over a brand new computer. I was about to leave except I was very angry so I asked for the manager.

When she came he started saying that I am handing in a dirty computer, so I opened it up and asked her to see for herself this "dirty computer". She said she can't see any problems, so he started pointing out the odd fingerprints here and there. She said it was not an issue, it was a new policy and that the technical staff would take care of it. She let it slide. But as a previous future shop customer of 12 years, I was never treated as badly as I was at this store. I honestly don't know what I am going to do if an issue comes up with this new computer or later on. In any case I am never going back to this particular store...so be warned.

I looked up the model number online and found that it was a "no longer being manufactured" model. I had to repackage it AND bring it back to Best Buy in order for them to order a new one. The least they could have done was offer free installation for my inconvenience. I was kind of shocked that something like this could have happened. I thought Best Buy had a better reputation of checking contents of items being returned. Either a flaw in their processes or there's an internal issue at their warehouse.

I called the local Best Buy spoke to a rep and the rep informed me that the manager is aware and is solving the problem. Four hours later no call from Jermaine, so I go to the local Best Buy to follow up on the situation. I speak to Christian the customer service rep and I informed him that the delivery of my TV and other items did not come and I was here to speak to the manager. Christian spoke to Nelson another customer rep and Nelson called Jermaine the manager on his communication device. Twenty minutes later Jermaine apologies profusely tells me he's aware of the problem, he's trying to contact someone at a higher level to get permission to solve the problem, then Jermaine asks me to wait 15 minutes and he'll have an answer for me. Forty-five minutes later Nelson walks up to me and informs me that the TV is not available and that there is a different TV at 65 inches that does have the same features and would I be interested in it.

I told him no. I told him that I picked this particular TV because of the features it had and I wanted a TV with the same features. Nelson then said, "Well I could sell you the TV with the same features and check with my manager to see if we can get the priced reduced." So, I told Nelson that Best Buy had my money for 3 weeks then tells me the TV is not available then makes me wait for 4 hours only to tell me that it is going to cost me more money! I was so incensed I headed for customer service to request a refund.

This certainly matches the old "bait and switch" game that, in modern times, is considered by good companies as unethical and bad business... is it not? The small print on their website says "prices and offers subject to change" but they sold me a phone that never existed in the first place... and from the local store counter. All I'm getting now is the runaround. I am very disappointed in Best Buy for this. I thought that a company of this size would have the customer service to make their promises right.

I finally received a call from Best Buy that my appliances would be delivered and installed the next day with a given time period, and then the driver called me to confirm. The driver then calls me back the day of delivery that the appliances were not there to deliver. Spent $1,600 and to this day no appliances Best Buy is a terrible very unorganized company from my experience and hope no one else uses them and has to go through this.

What we want is our TV replaced. They stated that if we can find one for that price then we can get it otherwise we need to pay the difference. Mind you it is still under manufacture warranty and we bought the extended 5 year warranty. Best Buy would not give us a comparable TV unless we paid the difference. Also the 5 year extended warranty is a one time use warranty within the first 5 years. Since we used it, it is no longer good. Morale of this complaint: Don't buy the extended warranty and don't buy from Best Buy. If you do don't buy it on sale.

On the day of the next delivery, I had all of my food out of the refrigerator, in ice chests, and moved appointments around to be home for the refrigerator. Half an hour, HALF AN HOUR before the scheduled delivery window we received an email saying our new delivery date was THE NEXT WEEK! OMG! This time I went into the store. I talked to Bill in the appliance department, who was very helpful. He cancelled my order and made a new order from another warehouse that he said had over 45 refrigerators. He took $300 off my order and agreed to haul away a second refrigerator for all my troubles. Bill is the only reason why I gave Best Buy at lease one star (not that I had any choice). They gave me a new delivery date.

A few days later we get yet another email saying we have a NEW delivery date. WHAT?!?! This time I called the Murrieta store again and asked to talk directly with a manager. I got an assistant manager who was nice and gave me a number of their Chino warehouse (which is where all their deliveries go through). I called and have been dealing with Lindsay and Tania. They heard me out and were very nice. They researched and found me a fridge from another warehouse and gave me a new delivery date of this Friday 6/24. I called two times since then to check up on my fridge. They said they called and verified they had the fridge and all looked great. NOT!!!

We just got ANOTHER email last night saying that our fridge had been pushed again until next week, 6/30. That's 30 DAYS after my original purchase! Not okay! I called back this morning. Lindsay and Tania were not available, so I asked for their supervisor. I talked with Tori (supposedly an Asst Manager). She was terrible! Sounded like she read from a speech and kept repeating that they can't deliver a refrigerator they don't have. Offered no solution, no help, nothing! My opinion, they shouldn't have sold a refrigerator they don't have, right??? She literally talked over me when I was very calmly expressing my frustration.

I asked to speak with her manager, she said she wasn't available. It wasn't until I asked for their names and titles that she put me on hold for over 5 minutes to give me an "assistant manager", Rich. Side note, she said her assistant manager was a woman. Not sure if Rich was even an assistant manager. He again said the same exact thing everyone has been saying. The same exact thing was not good enough at this point. He was perfectly okay with telling me that I would have to wait yet another week; forget the fact that I've been told that 6 other times!! He didn't offer any new solutions. It almost sounded like it was painful for him to apologize for my inconvenience. We ended the conversation by him saying that he'd make some other calls on my refrigerator and call me back.

I called the store again and asked for the general manager. That person wasn't available, but I talked to Ellen (assistant manager of the Geek Squad) who said she would find me some other contacts and call me back. So here I am, waiting. I have no refrigerator, but next week or so I'm going to get a bill from my credit card and will be making a payment on a refrigerator that I still DO NOT HAVE!!!

I call customer service again, talk to a very apologetic Allan between 6pm to 8pm - May 20, 2016 and he promise me for all my trouble BEST BUY give me a new TV, once again admitting that there's a glitch on their system about my delivery, I accepted the new TV offer since there's nothing I can do. On May 24 I have a message from their system that my TV will be delivered. I call customer service to confirm and to ask why they didn't pick up the TV on Monday, May 23 since that's what Allan told me for the TV to be replaced. There I found out they have no record of my conversation with Allan and they won't give me a brand new TV since I order an open box. You know the feeling of everything you did end up into nothing, like the whole day of May 20 never happen. It's not about that they won't give me brand new TV. It's all the bad thing that happen that day disappear because they have no record of it, or they erase the record.

It's like being a victim and justice was nowhere to be found. I'm so angry. Even if BEST BUY gave me a free TV I won't accept it with the anger and disappointment they did to me. So Kylie didn't gave me a wrong information to go to the store, I didn't go to BEST BUY Scheels Drive Reno and got humiliated and customer service Allan with his promises never happen and I talk to a ghost since there is no record of everything. What fires me up is when the agent I talk to said there's no glitch in their system and it's highly impossible to have a glitch at BEST BUY, so Bill the store customer service who admitted having a glitch and Allan of customer service who's also admitted of a glitch, is not a glitch. That day never happen so that glitch never happen.

So BEST BUY there's no glitch in your system huh, when your schedule delivery is on May 27 and a broken TV arrive at May 20, it is not a glitch but accidentally happen, and I receive a text that my TV was shpped May 24 also not a glitch but just happen. Your company was perfect. After this incident was over and resolved, I swear to myself that I will never step into any BEST BUY store or do any kind of business with BEST BUY. I know I'm just one from million of your customers but this one will treat your company like it never exist. I never been depressed and humiliated ever in my life. I just live life and circumstances return back the favor to your company.

And to you customers or BEST BUY reading this, think again when you buy at BEST BUY, because they won't back you up on your problems, and on the wrong thing they do, and will treat you like nothing and that it's your fault when problem happens. There are better cheaper store out there. It's not worth all the aggravation and depression you will get. Think before you buy at BEST BUY.

Now, usually DC in ports are part of the motherboard, but the Flex 2 15 was one of the few laptops where it is removable. I don't care in the slightest for their warranties, especially after reading the other reviews on this website, so I opened up the laptop to see this for myself. Sure enough, a simple clasp attached it to the motherboard. I called Lenovo to see if I could buy the part on its own, and they said to call the store I bought it from. I called Best Buy. I told them my problem. In as much detail as I could. The representative told me that I could bring it in, and they could fix it for "not more than $300". For reference, the computer cost $700.

I told them that I knew which end of a screwdriver was the one you hold, and I would appreciate it if they just sold me the specific part that I needed, which should have cost around $30 at most. They told me that they do not stock that part. I told them that I had witnessed the Geek Squad person take one out of a box of them, and they told me I must be mistaken. I told them the Geek Squad person had shown it to me, as part of helping me, and they told me I must be mistaken again. I asked them how they would fix it if I were to leave the computer with them. They told me that, if that were the problem, they would specially order the part from Lenovo. Note that I was not in fact mistaken; I asked the Geek Squad representative why he had a whole box of them and he said that sometimes someone wants to buy one.

I asked the customer service rep what the less than $300 would cover. They told me that they would need to figure out what was wrong with the product, and the assessment would cost at least $100. I told them that I knew what was wrong, and their own helpdesk had given me this information (for free). They told me that the person should not have given this information out for free and they would deal with this infraction. I asked them if that meant that they didn't have to do the survey, and they repeated themselves about the assessment. I started to ask if they were out of their minds, and the rep cut me off with, and I quote, "Is there anything I can actually help you with today, sir, or are you just going to keep blathering at me?" I said "Are you kidding me?" but they hung up on me after "Are you". I will never go to that store again.

Again I waited and again no one came to help me in that department. I notice a employee that was looking at a computer. Mind you no one was around him so I decided to walk over there and ask him if he could help me? His answer was, "what do you need", in a not so nice tone. I explain to him that I needed help on a product. In a not so nice tone he said "what about." I told him if I brought the product to him could he help me. He stated "yes".

I went back to the area and a employee name was there so I asked him about the product. He did answer my question but he wasn't sure so he noticed the manager Mike in the area. So he asked him if it was the right product for my XBOX 360. Mike said "yes it will fit." This so call Manager Mike did not even ask about this product or my unit. He was with a customer and I believe my question was not his problem. So the employee that was helping me said, "the manager said it's the right unit." I bought the product, came home and guess what it's not the right unit. So now I have to go back across town and return this product. What is sad is that I wish this so call Manager Mike just give 30 seconds of his time and listen to his employee - I truly believe I would not have to return this product. Not happy customer.

Never, ever, ever was able to get a real person on the line at the store. After at least 1.5 hours of on-hold time and incorrect transfers, and disconnections, I finally got someone in Customer Relations who tried to contact the Store Manager at the location where I purchased the item. They were closed at the time, so they told me to try back later. Oh, yes, somewhere along the way I was offered a $50.00 gift card for my trouble, but the camera was well over that amount and unusable for my trip.

I am currently on hold for the 5th time waiting a total of 25 minutes for Customer Relations to talk to the store manager on my behalf. Am about to give up because this is not worth wasting a half-day of my vacation on. I would prefer not to use the gift card just on principle and never, ever, ever, shop with this company again. I don't know how are able to stay in business with this level of incompetency and customer service. Please do not shop at Best Buy!!

I walked toward the front of the store, right by them. They didn't acknowledge me at all, so I headed toward the door. The greeter told me to have a good day, not even seeming to care that I didn't have anything to purchase. I stopped and told him their customer service sucks and they had lost my business. His chatting co-workers were within earshot and didn't move a muscle to resolve my complaint, and neither did he. I guess in order to get service, I have to be a beautiful young woman.

I went back to the store and 40 miles later I found out I was a being punked and no one by the name of Mr. ** ever worked there. Again, the product was not available. I will never recommend BEST BUY to anyone based on my own experience. Time Used: 2 + hours, Mileage: 160 miles, Fuel: 1/2 tank fuel. Final synopsis: SCREWED.

I have since taken my business elsewhere. The customer should not be punished for manufacturer defects and denied an exchange. Best Buy needs to honor the policies that are place online and on the receipt. This organization does not care about its customers and are only looking for profit. I recommend everyone to stay away from Best Buy or you may regret it.