Best Buy Reviews

Take your choice of terminology, but I start with deceit and work my way up to criminal fraud at the RICO level as the potential descriptions. I can only say one thing for sure: I will never purchase anything from Best Buy again. Companies that deceive consumers and try to pump up their revenue by finding inventive ways to charge extra for protection plans do not deserve to be in business. Prosecutors should pay strong attention to that kind of behavior.

I went to talk to an associate in the TV section. I explained my situation and told him I needed a TV tonight. I found a TV Samsung model UN4046203AFXZA. This TV was 444.99. The Vizio TV model M4221-I-BI was 429.99. This associate said he would talk to a manager and see if he could price match the TV. When he came back he explained that because it was a different brand the manager said no. I told the associate I cannot believe that for 15 dollars Best Buy is losing a loyal lifetime customer. He was a very rude, ignorant associate and replied sorry that's how it is. I feel so hurt and betrayed. After the 10s of thousands of dollars I have spent and the great recommendations I have given to people over the years to shop at Best Buy, this is a slap in the face. I left the store and purchased a TV at Sam's Club.

However, the experience since then went downhill very quickly. We received a message that if we had a TV that was taller than 4' they would not be able to remove it. We found this odd since we had already given the dimensions of the TV at time of paying for it to be removed. So we called to simply say that yes the TV was larger than 4'. A seemingly simple task... seemingly. We were on hold for 35 min and then went through an as amazing maze of button pushing to get to a person who listened to our situation and then told us she knew nothing about this and that we needed to talk to the Geek Squad. We hang up and call the Geek Squad.

Another 20 minutes of holding and the button maze and we are told that the Geeks don't handle this, the store does. Really? Ok, we call the store back and are on hold again for 41 minutes!! Only to be told... that's right, we need to call the Geek Squad!!! Ok am now restraining both my language and temper. So we call the Geeks again. Same maze and hold and still told they know nothing about it.

At this point we are reasonably sure that none of your employees know anything. We call the store back and ask to speak with the store manager. After 15 minutes of explaining that all I want to know is if they can take away the TV as we have already paid for and made an appointment to do over a week in advance, the employee lets me speak to the manager as I asked, right? NO!! She transfers me to the GEEK SQUAD!!! At this point I have zero confidence that your people will be able to successfully install a TV and haul off the old one. Your post sale service is embarrassing.

Now I buy a 50" Samsung Smart TV. It took a bit to receive the new HD Box from DirecTV... I get it hooked up and am watching a movie and WOW... There is a big black line down the side of my TV... Here we go again... Sorry but you are at the 17 day mark... no return allowed! REALLY!!! Tried to ask for a manager and after 25 minutes on hold... I hung up. It appears this is not fair consumer practices!!! Sears and everyone else (Matched pricing) have a 30 day return policy on ALL electronics! I highly suggest Consumer Affairs look into their practices.

I contact Geek Squad a third time and was told all they could do was keep sending me these refurbished phones when everyone knows there is a well known main board issue. They take my money monthly, waste my time, and have no better response than to keep sending me faulty equipment. There has to be someone that can stop this scam....totally disgusted and I will never use their service again.

** is the worst manager I have ever encountered. For five minutes she repeated, "That's a cracked screen. I can't replace a cracked screen," and wouldn't let us say a word. When I managed to tell her that the geek squad professional (someone who is actually trained to assess such issues) had told us that it was a defective computer, she told me that he "might have used a poor choice of words" and that she "asked them to check for a cracked screen" and that it was indeed a cracked screen.

She did not talk to the geek squad professional at all, so she had no way of knowing his assessment (that there was clearly no physical damage to the computer). She didn't even speak to the person who was trained to assess the computer. She instead gave us her own assessment (which she was not qualified to give, as far as I could tell) citing her "20 years working there" (relevance?) as if it made her more qualified than the geek squad professional who assessed the computer. She was the least intelligent and most unpleasant manager I have ever encountered. This motivates me to take my shopping to Amazon in the future.

The first unit was purchased Dec 8th and crapped out Jan 23rd and they replaced it. The manager on duty echoed this and stated we had to send the unit to the manufacturer for repair and if they cannot repair it they will issue a credit for a new one. That's it. WELL I said to the Manager on Duty, can I speak to the general manager of the store, he says "Well it's me." I said, "No it's not because you haven't absorbed the term customer service." He eventually gave me the General Manager's name and said she would be in Friday.

This place is absolute crap. They do not stand behind products they sell. I said I would take a gift card and upgrade right there. Still no. To me this is why they are going broke. No customer service. You have to be kidding, along with a poor attitude. In the next year, I am redoing two homes, electronics included. Each package will be between 4 and 5 thousand dollars all in. Well for sure that's out the window for them. How stupid of a business practice is that over an entry level tablet. I WILL NEVER SPEND ANOTHER PENNY THERE AND NEITHER WILL MY FRIENDS. SO ADD UP THE SALES LOSSES IN THAT. What they should is review customer service policies from some successful businesses in the lower mainland.

Paid the balance and shut down the account. Best Buy's company customer service is **, the reps, managers and supervisors are **, and I hope when they're up in age, karma kicks them right in the butt. This company needs to be shut down the way Sears was due to their all-around lack of professionalism. YOU SUCK BEST BUY and I hope your company burns to the ground soon.

I go out to my car and start looking through my bank statements on my phone because I know this isn't right. I find the transaction for the day I bought the game and it was $50.39 and the game was the only thing I had bought that day. So I go back in and the same guy is trying to convince me to accept the $21 refund and states he can't do anything more. At this point I'm pissed. The game is unopened and I'm being told I can only get back less than half the amount the game is worth? I immediately asks for a manager. After doing more BS on his computer, he ended up voiding the $21 store credit and giving me another store credit of $49 for the game.

In the end I got most of my money back but now I'm forced to use it at this worthless POS place because of store credit. Thank you ** for deepening my dislike of this place and attempting to screw me out of my money. You knew that game was worth way more than the $21 bucks you initially tried give me back and you let me leave thinking it was ok. FAIL!

Are you kidding me?! I would burn in hell before I ever keep this laptop if I ever get it from them. Who knows how long it will be backordered if not discontinued. I will NEVER buy another product from Best Buy and I will encourage everyone I possibly can to do the same! I will be filing a complaint with the BBB since they are charging me for an item I'm not receiving and they are refusing a refund. HORRIBLE SERVICE!

I lodged a complaint with head office, telling them I didn't expect anything from this as I had no proof, but that they should know that their salesman had done this. The assistant manager, ** , from the store in question phoned me and said he was looking into it and would get back to me. I called him 10 days later and he said he was still looking into it. 6 weeks later I called head office to complain that no one was getting back to me, and they told me I would have to deal with the store in question. It is obvious to me that the Future Shop deals with these issues by hoping that the complainant will just go away. It has now been 8 weeks and still nothing. Buyer beware.

When I asked if they were going to honor the price on another set he indicate that there was no reason for them to do that. He apologized multiple times but sunk Best Buy further and further into a deeper hole of lies and more lies. To top it off, I have to now wait 3 to 5 business days to get my money back. But wait, I go online right after the call and the item is still showing in stock and deliverable for pickup. Worst online experience ever.

I went for it, even though I find the cell phone providers to have pretty reliable insurance programs and they help you fast. So now I'm still abroad, I've paid for an AT&T passport plan, which is a bit outrageous and have no phone. I called AT&T who tried to be helpful and contact Best Buy. Best Buy transferred us to three different departments, until they got me to some tech support guy who asked me if I had an app on my phone that the Best Buy rep should have set up when I got insurance. Apparently, that was never done, so he can't even locate my phone and tells me that he can't do anything else (not even transfer me to another department, because he only accepts incoming calls!!!).

Then I call Geek Squad again. I get transferred another 3 or 4 times until they decide to send me to customer billing because they said that I was not covered for lost or stolen phones. Seriously, not only did I ask the rep, but the Geek Squad plan was almost the same price as AT&T insurance, but supposedly with more benefits. I explain the situation and they just say, "We get how you feel, but you don't have protection on this device so the only thing you can do is complain to corporate." ARE YOU SERIOUS? Now, I'm in Europe for another 9 days, with no phone, no semblance of a plan, no resources and basically a bunch of BS from Best Buy. I am livid and I this is occurring after another set of unfortunate incidents with them. I don't think I will ever purchase anything from them again. There are not enough words to express my disdain.

Afterwards, I called Best Buy to find out when the installers would be coming back that day, since the window was 12:30 pm - 4:30 pm. They said that since the dishwasher wasn't there that they couldn't come until Saturday. I replied that I was confused since we had that time slot, why were they changing it to a Saturday, when I couldn't be there if we already had that slot and I had taken off work to be there for that reason? Also, the dishwasher was in my kitchen!

Long story short, I was on the phone with them for over an hour, and nothing got resolved, so I had the great pleasure of missing work (TWICE) in addition to having a huge dishwasher in the middle of my kitchen for 2 days because no one at the place could communicate or could give me the common decency to figure something out to get someone over to my house. So glad I spent the money for the installation, and even more glad that I spent the time setting up an appointment even though it wasn't honored at all. Very bad customer service. Probably won't ever use them again.

I asked to speak to the store manager and he said he would have a talk with the security guy. But I really do not think they will do anything about it. If they do not, they are going to lose my business. I have my own business and customer service is key. If I were to talk and treat my customers like I was treated, I would not have any customers left!

I am writing this review because I do not believe that this store manager is going to do anything about this. The way he said he was going to talk to this guy seemed like he was just trying to get me out of the store. I was not rude by any means, but they did know that I was very upset. Anyone who wants to sell something should not turn their back and walk away while you are talking to them. Two thumbs down to this store!

The agent on the phone was also unhelpful, and I had to request several times that he put his manager on the phone. He had me on hold for almost an hour before I got to speak with the manager, who also reiterated the 15-day return policy and his unwillingness to make any concessions for me as a long-time customer, then hung up on me. I finally called the corporate office, and the only concession they were willing to make is to send the faulty product to the manufacturer for me.

The return to the manufacturer had to be completed by the store manager who had already been rude and unhelpful to me before, and she tried to pawn off the task of shipping the product on me several times and eventually did it herself only because she had direction from the corporate office to do so. And now I'll have to wait for the manufacturer to receive the product before I can get my money back. I will NEVER spend another penny at Best Buy again because of their terrible return policy and even worse customer service.

Lies, changes, and the run around. This is not how a reputable company that values customer service operates. I've wasted my time and efforts for "I'm sorry this is policy, I can't vouch for what other employees said, and there's nothing I can do". Do not buy from best buy, do not get the protection plan. Do not buy Sharp TVs. There are many other stores who will stand by their word and their employees. Buy from COSTCO and other customer service friendly companies that values their customers and keep their word.

I spoke to the manager but it didn't change anything, I left the store very disappointed for all what happened. Next day I brought my computer to the Mac, they fix everything without any charge, what a service!!! Lesson learn, never buy anything at Future Shop specially the warranty, they'll do everything to sell you but not worth a penny!

I have the box, all the documents necessary, so I went down to Best Buy Bloomington located on E. 3rd Street. I handed over the usual required documents (receipt, ID), and shortly after, they said I cannot return items since I hit a certain 'limit' and banned me for any return for 90 days, and gave me a phone number that I can contact, 888-224-1920 and it was on a receipt saying the current return was accepted, but future returns will not be accepted. What? My current return is also denied, so, I head home in fury, called the number, had them check my return status along with the numbers on the receipt and ID, they said it was fine and they couldn't see why that return wasn't possible. They told me to head to Best Buy and call their number and let them talk to the Best Buy employees.

Haven't done it, but it better work. The employees offered me $207 as a trade in. Seriously? I'll show them what happens when they try to screw over $300 from me. Hate Best Buy. Like how am I supposed to know my limit when no one ever tells me? They just tell me that day, and say no and make me waste my time and energy to get there? NOT HAPPY. NO. FURIOUS!

While I looked like a fool on front of Geek Squad as while as other customers. I told them they looked my number up and they couldn't do that. So I wasted three hours in store trying to get through to the same people I talked to and talk to a lady that tried to help and confirm it and got nowhere. The lady apologized for the inconvenience and said she write complaint for me. I'm writing one for I feel mistreated all the way around. I wasted my day off in store with my child and wasted gas and I live half hour away from store. I wish I would let the lady send it to me in the mail but I told her mine was being fixed and she agreed for me to pick new one up in store she told me they have it in store while store didn't even have one. I think they had wrong store for I was trying to explain all of this in store.

I hated the fact that I wasted my day and got nothing in return. I yet make ends meet with work school and take care of my children and now I had waste gas and family time in store and look like I was lying when I know what I was told. I have say Geek Squad is a nice service but I feel like I was taken advantage of. When they broke my screen it may of still been under warranty but I just let fix the screen when I should of said then I want the whole laptop replaced.

If you can tell I'm really upset and if Best Buy can't do anything to fix all my problems then I just might call the news and see if they can do something. I never had a problem with Best Buy before but now I feel really different about the corporation. I was going buy desktop and few other things - now I'm thinking I give my business to someone else unless they can make things right. Sorry to have to express myself but you don't speak up then nothing will get done on your behalf.

Then the manager had to approve the return, but he did not care the employee was rude. I complained to customer service and they did not care. I sent at least 10 emails and sent them a letter using snail mail. I only received an "I'm sorry" and they will make a note of this. I called back and shared that I was also offered a gift card via email and never received that. First they could not find it, then they shared it was under a different number. There was no compassion for the customer and they really do not care for you. Go elsewhere like Office Max/Office Depot. They had the genuine Samsung tablet cases for 1/2 the price of the generic ones at Best Buy. I will not be shopping there again. Poor customer service. They only take returns from adults, but they take money from teenagers. Give me a break!

I went to Brampton store in last week and talk to store manager (name Reza). I shows original purchase receipt with previous store manager (Assad) note on receipt, stated to offer store credit if I not use extended service plan. He refuse to recognise the previous store manager name and told me to talk to Future Shop corporate customer service. I bought appliances and service plan base on store manager offer deal and I trust him on that time and he give me on writing on Future Shop bill. Please let me know your decision.

I called customer service and they said they couldn't do anything because it was outside their 15 day return policy. They suggested I call my local Best Buy and speak to a manager (2-19-2015) which I did. He said I have a new computer and there was nothing he could do. Seems like false advertising to not mention it was new 2 years ago.

On 2-17-15 I went back to Best Buy to exchange the LG for a Galaxy S5.... Only to find that they would not honor the return policy. When I bought the phones for my wife and I we both had our existing cell numbers carried over to our new phones. When I took my LG back Best Buy was unable to pull up my account because the number had been changed. "Their system" said "account not found" regardless of the cell number the sales associate entered. So the manager (Josh) became involved at that point. I contacted Sprint while at the store (for over 2 hours with my 16 month old daughter). Two different Sprint representatives explained to the manager that Best Buy had to honor the return policy. The Sprint representatives also explained the return policy is for the device, not the service (which would include the cell phone number).

The manager insisted the return/exchange could not be done based on the way their system recognizes the device. The return policy states nothing about changing the phone number, nor did Best Buy inform me that doing so would make the return policy null and void. Again, even Sprint confirms that changing (or keeping an old) number has nothing to do with the return policy. Josh (Best Buy manager) was not interested in resolving the issue or assisting me in any way. In fact, he acted as though I was a bother to him. When I asked him to speak to Sprint (after having to chase him around the store) he rolled his eyes and said, "We can go back and forth all day and at the end of the day it's not going to happen."

So, he either didn't care to satisfy me as a Best Buy customer and/or Best Buy needs to update their system in order to be capable of honoring a return policy they offer. Best Buy is falsely advertising a policy they have no intention of honoring... how can they intend to if they don't have the capability? I would suggest Sprint pull their phones from Best Buy and Best Buy should hire managers who actually take customer service/satisfaction seriously. In this case, it was more important for Josh to prance around the store flaunting his authority while "degrading" me to fellow employees over his headset. I am now stuck with a $600 phone that has no signal and having to spend hours trying to resolve my issue.

A month later when I went to shop my $150 credit, Best Buy tells me there is no credit on my account. And that the first card I had was a gift card with $150. Now the store is no longer can help me and I must reach to customer service by phone. I did. After a few hours and couple of calls they promised they will reissue my card in 2 months once the first card is expired. I agreed. Waited two months and no card came.

Yesterday I stopped at Best Buy and they told me I have to contact customer service by phone. Stayed on the phone and got transferred a few times getting disconnected two times, but I got through just to find out that they have closed my case without even telling me. When I asked why, they say the salesman made a mistake by not noting the card number on my account and they could not verify what I say is true. Case closed. Well thank you Best Buy for your empty promises twice. Once to talk me into opening an account with you and once for promising to fix the problem. I promised you I will be giving my review for spending almost a year of my time chasing your empty promises. I stayed on my promise! No wonder your stock is going down.

I took the TV to my home and left it in the box in my living room. I did not have time to open the box due to I work 2nd shift and it was time for me to leave for work. After work, I returned home around 1:15 am. I decided to set up the TV. I open the box and pulled out the mounting stand and top styro-foam. I then notice there was only one side supported with styro-foam, but I did not think anything of it. I pulled out the one side of styro-foam and slid the TV out of the box.

When partially un-wrapping the thin white covering over the TV, I noticed a bubble on one side of the screen. I then rubbed my hand across the bubble and realized the TV screen was cracked. I then notice it was the same on the opposite side but lower down, but not as bad. I then returned the white wrapping over the TV and re-packed everything. I was disappointed that I was not able to complete the set-up of the TV, but made plans to return the TV in the morning when the store opens.

I returned back to the store around 10:45 am, Feb. 4, for an exchange of another TV. I went into the store and reported that I had a return TV and one of the store clerks came out and un-loaded the TV. I parked my SUV and then went to the service department. I explained to the clerk that the screen was cracked. I watched the clerk open the box and un-wrapped the TV in the same manner I did. He then went to his computer to check inventory and told me that there was only one showing and it may not be there or the condition may be questionable. He then stated that he may have a smaller screen or a larger screen for an additional price increase.

He then called his manager and I overheard him describe the situation, at that point I could then see his facial expression. I then heard him say "I don't think he's going to like, maybe you better come and tell him." At that point we waited for the store manager to come to the service counter. She (Cheyanne General Manager) then arrived and walked over and glanced at the screen and turned to me saying that there was nothing that they could do and I would have to go through the manufacturer Insignia.

I explained, I just picked this up yesterday afternoon and I work 2nd shift. The TV has remained in the box, there was no one around it while I was I work, I live alone. I could clearly see she was not interested in what I had to say. (Due to the fact, she had already made up her mind of not excepting a return.. before seeing the TV. And her body language displayed signs of disbelief of what I was saying.) She stated that we cant help you. At that point I told her I just want my money back and she then told me that's was not an option.

I then told her I'm not taking that TV and I just want my money back. She then said "the damage was done outside of the box." I then said, "I cant believe you're accusing me of damaging that TV. I'm telling you I did not do that." She then said, "you will need to contact Insignia and they will have to determine that." After a moment of silence, I told her I'm not taking that TV and I will go to small claims court 1st. I then took my receipt and walked out of the store to my vehicle. I sat there for a moment to regain my thoughts on what to do next. I just could not believe what was happening and the way I'm being treated.

I then called the Best Buy customer call center to explain my situation. I was connected to a representative named (Karen). I explained the situation to her and she stated that she would call the store to figure out why they were not willing to make an exchange or give me my money back since I was within the 72 hours / 14 day return window. After waiting for 12 minutes or more she returned with saying "I'm so sorry that you're experiencing this and the store manager is not willing to give you a return". She stated again "I'm very sorry we cannot override the store managers decision".

She then stated, "If I can get her to call Insignia from the store are you willing to try to resolve this?" I said yes, but at this point I just want my money back. I just cant believe I'm going through this. I'm confused. I'm not sure if I'm I more upset about the money or the way that I have just been treated. "Again I'm very sorry" she said, "returns are at the store manager discretion."

Then I'm at the wrong store, this is not the store I normally shop at. She then put me back on hold and returned 4 minutes later saying the store manager was going to place the call to Insignia. She offered to file a claim and gave me a case # **. I told her I would like to speak to someone concerning this matter. She again apologize and she said she would process this through. End of call. She (Karen) was very helpful in her part at trying to resolve this. Thank you.

In returning inside the store I waited for the manager (Cheyanne) to return to the service desk and a call was placed to Insignia. She began to tell them that the damage was not a shipping problem. I interrupted with how can you predetermine that without an investigation. She then took the cordless phone to the backroom to tell a one sided story. Approximately 4-5 minutes later she returned with Insignia on hold. I then asked Cheyanne for her business card.

She told me that she did not have one with her and they were in her back office. I then told her I will wait for it. She handed me the phone and I talked to Insignia representative. I explained what had happen and he took my name and phone #. He also expressed he did not know why is she not just doing an exchange in handling this manner due to the fact I'm within Best Buy return policy window. He stated too bad you're going through this after all I've heard at this point I'm doing her job. Under his suggestion I took the TV and they said that they will be in contact with me.

Cheyanne returned with a business card laying it on the counter and then she walked away. She totally disengaged herself from the matter. I also noticed the other associates whom knew of the matter or that inquired (in her absent) what was going on, appeared to be puzzled why this matter had escalated to this point.

I walked into a Best Buy store and made an honest purchase. Only to find the product was defective. When trying to make a reasonable exchange within Best Buy refund policy I'm refused. On top of that the customer service in trying to handle this matter has been completely insulting. No one likes to be accused, scammed out of their monies, or taken advantage of. If Best Buy chooses not to take the consumers at their word / trust, then they need to develop a process that will protect the consumer and the business to be successful.

It has been more than a week now and I have not heard anything from Best Buy. I now opened a claim with the BBB and I'm going to social media (local news TV on consumers watch) on this situation. I have already filed a claim in their corporate claims department and plan to file in small claims court. I have purchased countless amount of product from Best Buy over the last 20 years in my home state of Michigan and I've never experienced this type of treatment. The horrendous and demoralizing way I was treated by Best Buy Store #206 of Omaha was absolutely unacceptable and inexcusable. Please help in this matter. HG Omaha.

I ask if they are going to be paying for me to go to a laundromat since I would have to wait at least 4 weeks to re order. He tells me that he does not see how it is best buys fault even though we had just proved it was. Angry at this point, I ask to speak to a manager. So he has me on hold for 25 minutes looking for a manager. He gets back on the line to tell me that the manager is unavailable, so he says I will have to call back, but to call the appliances department because his manager would not be able to help me anyways, so I cannot figure out why on earth I was on hold for 25 minutes if it wouldn't help anything. Needless to say, I am absolutely furious and will never give best buy the time of day again.

How do you try a camera out to see if it is what you want without touching it? And, if they are refusing to refund because it looks like it was used, does that mean if I had polished it up, they would have put it back on the shelf and sold it as new? Maybe the one I bought had been returned already. So Best Buy has lost a customer over a small camera that they could have just sent back to the manufacturer.

I called the customer service number and found out that installation was not in fact included and cost an additional 140 bucks! I have no idea why it costs for installation when the fridge I just bought from them included installation. The customer service reps I talked to were very nice but informed me also that a different company from the one who delivers would do the installation. So I had to coordinate that scheduling as well.

Luckily because I had a fit they fit me in for the same day as delivery but otherwise I'd have a useless dishwasher in my kitchen for god knows how long. It worked out OK in the end but what a pain in the butt and why charge?

My agreement did not state this and I was advised an email was sent out about changes. I ask to speak to a manager but after waiting 5 minutes the rep said the manager would speak to me as the TOS were not a debatable fact. I did not agree to this and would have never pd more for a warranty worse than AT&T. So now in addition to the 250 I’ve already pd I may have to pay another 250 for a 2 year old replacement phone. For 500 I could have bought a new better model. How can you just change a signed agreement. And I never received any notice of change of id cancelled this rip off. So as it sits now I’m not sure I’ll even use the warranty I pd 250 for. I JUST WANT TO WARN OTHERS OF THE SCAM BEST BUY IS RUNNING. I’ll never step foot in or order from BB again. Honesty and integrity are seriously lacking with this misrepresentation and lies.

So, I get it back, the mouse is NOT fixed, the keyboard is clean. Then after 7 more months I broke the screen. OK, my fault, my bad. I have a protection plan in place. I take my computer in, they ship it to (Doofus Center) who say "Too costly to fix, replace". So I go in and find out, that I'll get a whopping $429 as a credit. Say what? I thought this was a "Product replacement plan". You know the salesman said "If you break it, we'll replace it free". This cost $649.... No, the plan DEVALUES your computer THEN you get credit for what's left and then pay more for the same thing....So it's NOT a "Product replacement plan" it's a "Partial credit plan" (Read "screw you").

Here's the fun part. Remember about them breaking the Lenovo? Well, they BROKE it and instead of saying "Our bad, take a new one for free" they devalued the lenovo instead and then magnanimously gave a $239 credit. In other words, they broke my computer and didn't offer to replace it for the like price or specs. I'd love to do that with a buyer and see how they like that. Bet you they'd reject that and demand I pay for a NEW one. The "Protection Plan"? Not true as I found out. I'd have been WAY better off to go to Amazon and buy 2 computer instead of the crap I got. Even now the mouse on this replacement HP sucks, the lighted keypad blinks on and off at various times and they say when you flip it over, the keypad locks out (One of those computer that becomes a tablet) but I have had the keypad work while flipped. So, you can guess where I am NOT buying my next computer from.....

To my surprise, they informed me that they would try to repair it as a first step and if the repair exceeded the cost of them replacing the camera with a new one, then they would give me a new camera. Needless to say,I was discouraged and a bit upset. I told the clerk helping me that when I purchased the camera and the Geek Squad Protection (GSP) that I purchased it with confidence thinking that if something happened to the camera under normal use, that I was covered by a 2-year replacement plan - because that is what the salesperson made it sound like so obviously he could sell me the plan and ring up and extra $79.99. Every time I made a high ticket item purchase, I was made to feel by the salesperson that if I purchased the Geek Squad Protection (GSP) that I was covered. They would not mention a repaired item but they would make it sound as if they would replace it in-store.

Well after going back and forth in conversation with the clerk helping me, I started to see that this was going to be a futile battle as they were determined to send it out for repair. I asked several questions regarding the protection plan and as it turned out, their plans vary from item to item in what they cover. This is not conveyed clearly to the customer. I worked in retail sales for over 20 years in various positions for several companies and I have a technical background.

I do not shop Best Buy expecting any level of customer service as it only took me a few visits to various locations to realize that you have a better chance at getting struck by lightning than to get any kind of service, i.e: example, after being finished with my return/repair, I walked around looking at the Apple laptops because me and my wife are planning on buying one each. Everywhere I walked the store salespeople were there, but they always seem to like to spend their time talking to each other while the majority of their customers are not being helped. As I was on my way out of the store after looking around for about 45 minutes, a salesperson asked me if I needed help. Earlier when I was talking to the repair clerk, he informed me that they have been doing a better job lately of training the salespeople. I found that hard to believe and I sarcastically conveyed that to him with a "ya right".

I did appreciate the repair clerk providing me with all the information I was not aware of. Since then I have been reading all of the fine print in their plans. Below is a statement on three of their plans along with being stated under "Limits Of Liability" and "No Lemon Policy". This has NEVER been conveyed to me from any of their salespeople. I'm figuring that they leave this out because it is not going to be a very good sales pitch to go with one of their plans. For Best Buy to profit millions of dollars on protection plans that make the consumer feel like they are taken care of is wrong. I worked in the commercial insurance industry for 7 1/2 years so I have knowledge beyond the average customer regarding the fine print they provide through AIG Warranty Guard, Inc. (AWG). When I worked in the insurance industry, AIG was not a very reputable company in honest business dealings, but that's a whole other story.

To conclude in my opinion the below statement is true and legal, but it is deceitful for Best Buy to not be informing their customers of it through their salespeople at the Point-Of-Sale and not wait for the customer to go and read it in the contract or on the internet. They give themselves the "sole" right to reimburse you with a "voucher or "gift card" at their "discretion". Imagine that you by a $2,500.00 television with accessories that comes out to say like over $3,000.00 which is what I did 5 years ago, or any other electronics you purchase and if the want to, they can choose to reimburse you with a voucher or gift card equal to the current market value of the product, as determined by them, not to exceed the original purchase price of your product, including taxes.

Wow that sound like a deal, sign me up. "Not". Thank you for your time in letting me vent a little. At least they don't control that in the wording in their protection plans.

I called Customer service. I relayed the entire events to the girl. She put me on hold to investigate. She returned saying that it does imply Free Install and that she would schedule it for me. She said first avail was next Tues. I said, "You expect me to have the unit sit in the middle of my kitchen until Tues?" She put me on hold again to see what she could do and I kept getting a recording that said "Please hold." I held for 15 minutes before I accepted I was in hold hell, and had been disconnected. That was 30 minutes.

I called back and a new Customer Service Rep (Rachel) answered, I relayed the events yet again and Rachel said she had no idea who I spoke to, but I would not be offered Free Installation. I said "I already have been, are you rescinding it?" She said, "I have no record and will not offer it." I asked for a Supervisor. Left on hold another 10 minutes. The Supervisor finally came on, Yes, I again relayed the events. She also said she didn't know who I spoke to and would not help me any further.. Unless I wanted to pay for services I was told I would receive.

I went to Best Buy to talk to one of their specialists two nights ago and then the next day I decided to pull the trigger, so yesterday I went out to purchase my television. I also purchased the 5 year warranty. I got it home, carefully unpacked it and read the manual prior to attempting to attach the legs. I followed the instructions to put the flat screen face down on blankets so as not to scratch the screen. After I put the legs on, I hooked it up, plugged it in, and turned it on. The picture was all black and white lines.

I called my local cable company to sync the TV to my remote control and while he was telling me which buttons to push - it became apparent to him that the remote control wasn't the issue - he suggested the screen had a crack. I examined it, and sure enough - there was a small crack at the top of the screen. The cable tech put me through to the manufacturer of the television who told me that I had to send them photos of my television screen and that my warranty was immediately voided with a cracked screen, so I would have to pay to have it fixed.

My excitement immediately turned to disappointment. It was too late to call Best Buy as they close at 6 pm on Sundays. I decided to check online to see if this was a common occurrence with flat screens and/or Best Buy. I found this site and was horrified to read all of the negative reviews. Needless to say, I didn't get much sleep last night.

I reluctantly called the Geek Squad at Best Buy this morning expecting the worse after reading all of the reviews here, and I spoke with a wonderful tech who did not try to blame me for the screen breaking, told me immediately that he would exchange it, and secured one in the system for me to pick up at their Customer Service department as soon as I could come out. I asked him if the screen could have cracked in transit from the manufacturer to Best Buy and he said "Absolutely!" He went on to say that this is a very common occurrence which has happened much more over the last year and he assured me that I hadn't done any damage.

I told him that I was very nervous about packing this television up and bringing a new one home so I asked him if I could have the new one delivered and if it was covered under warranty. He said I could schedule an appointment by calling the Geek Squad's 800 number, but then he went above and beyond after I told him that DirecTV was scheduled to do my install next Tuesday, and he over-rode the computer and he scheduled an appointment for this upcoming Sunday. The new television will be delivered, they will set it up to make sure it is working properly and not damaged, and they will take the cracked screen television back. He even waived the $30 delivery fee. Then I received a confirmation email within 5 minutes stating the same thing that he had told me on the phone.

I was extremely relieved as I was expecting to be told that there was nothing they could do, based on the reviews on this site, which would have been a very costly lesson and a complete waste of money. This is the type of customer service I have come to expect with all merchants and was shocked to read all of the disgruntled stories here. The state where I live has very strict laws in place to protect consumers, so I don't know if this is why I had such a great experience, but Best Buy is a national company so I don't know if they adhere to the local and state laws.

I have never in my life heard of such a thing. I'm very close to saying that this is a racial thing. It's not the first time I felt singled out in this store. The first time I walked in the store, I saw an employee that obviously was not a salesperson look at me and radioed someone that came rushing up to me immediately asking did I need any help. This person also was not dressed like the other sales people in the store. I sort of forgot that incident until yesterday. I don't believe that anyone should have to pay to have a product held for you due to a product defect that you just bought. I would love to hear what headquarters thinks about it. This cannot be a store policy and if it is, it sucks.

I said to myself, boy there are so many of these albums and they were all so meticulously placed on display. The shelf probably had 5 rows, and was arranged to have 5 columns of this same album. I did not make a purchase that day my brother did however, but that day changed my life forever. From there on I always considered Best Buy for my technology needs, and usually purchased from them whether it was for personal, business, or for any gifts. Feb 2, 2015 marks the LAST Day I will ever give Best Buy any consideration or consider recommending them to ANYONE!

Why do I hate them? I utterly detest any marketplace that has a less than competitive return policy. Since my first visit to a Best Buy, till now I believed they had a 30-day return policy. Quite frankly, I gave little regard to returns because. Well I usually knew what I wanted and didn't deal with returns very often. I must've had two good return experiences approximately 4 or 5 years ago, and this recent experience marks my very last.

What caused my extreme distaste for a brand I was loyal to? See for yourself.

- 2x Brother Toners (Attempted, opened one to realize it was the wrong toner)

This was actually a business expense, but that really doesn't matter now does it. At any rate, I am usually quite organized with my record keeping. However this one time, I misplaced the receipt and amidst the microcosm of clientele, business, and travel I honestly could NOT find enough time to consider every cranny and crevice that I probably had the receipt in. At any rate, I knew I HAD it, that I was 100% certain of. Well approximately 3 weeks from the date of my purchase I find it. When I did find it I was shocked to find out they have a 2 week return period?!

Ok so I fell out of the return policy, but hey its Best Buy right, they will at least give me store credit (Mind the 'at least'). I decide to attempt my return at the Best Buy off Loz Feliz. I was in the area for a dinner arrangement, and found 30 minutes, it was 8:30 PM, to make a dash to a local best buy. Luckily, I had this planned. I walked in to what is always a very well lit store with an intent to return this time around. I walked in, and a gentlemen greeted me, and placed a stick on each of my items to return.

I greeted the young female representative behind the customer service desk. I didn't catch her name, but by the end of this eventful night her name meant nothing. She greeted me as well, and I proceeded to explain the situation. At which, she ushered her manager over. Ahh what was his name, Hagop, that's right! I'm not the best with unique names, but his name struck a nerve so hard that its an experience I will NEVER forget, in fact I will make an outgoing effort to besmirch Best Buy every opportunity I get, and the name Hagop to go with it.

I explain to the manager my situation: the lost receipt, my prior experiences with his employer, what I was seeking at the least, and the reasons I was unsatisfied with the products. Well was he brief, and rude. He answered blandly "we have a 14-day return policy," and became rather redundant and repetitive. So what do I do now? I went further to make a point that I am a loyal customer, and was at the least seeking store credit to at least purchase something I COULD USE, I would've been happy.

He answered my questions with a bland "okay" (and that was not an okay implying I will accept your request) it's here that I become profusely frustrated. I start boiling over, I replied with, "You consistently reply with an OK, what the hell does that MEAN?!" I went over the top at this point and said, "What part of my request are you finding difficult, at the very least please give me an opportunity to exchange". HE THEN REPLIES "what part of 14 days do you not understand!!!" What I DONT understand is that you probably don't understand the business you have now costed your employer!

I was ENRAGED, FURIOUS, and BOILING with HATRED. I couldn't even believe the mental state I was in, I never thought I would so easily break. I was so overcome with Distrust and Disrespect that I vowed to seek out EVERY effort to demote Best Buy. TWO WEEKS?! TWO WEEKS?!! What is Best Buy operating a mom and pop shop now?! I couldn't believe this. NEVER have I been turned down by a retailer on the scale of Best Buy. I usually deal with this at mom and pops.

Well Best Buy can I ask you one question - Wouldn't the bigger picture be to CONTINUE building your network of loyal customers? I mean really, in the grand scheme of things, what is my purchase in dollars to you? Am I breaking your bank? I have over two-third of my life, mark my words. Over the course of at least the next 15 years I will make it a goal to smear your brand every opportunity I have. I will cost you an exponential amount of business relative to the scale of my return.

Hagop could have handled the situation much better, and is partly responsible for what is probably one of the very few brands I now HATE. Who employed this fellow?? I found him incompetent and a poor choice to represent your brand. He would much better in the back stocking inventory, nicely organizing your products on display. Thanks for the experience, your former customer!

We then called Best Buy customer service and explained the situation. After another hour on the phone the rep was unable to access the Canadian outlet website so he suggested that we just pay full price for the TV and IF he was able to access the website at a later time they would then consider the price match. Strange how the Canadian Outlet website and customer service had no trouble helping us... Needless to say we will head to Canadian Outlet and purchase the TV at their store. So much for an easy, no hassle price match. NOT!

I didn't realize he didn't put the card back in the camera until Sunday when I wanted to take pics of my son! I am beyond upset. Those are pics of us bringing him home, his monthly pics, halloween, Xmas, New Years...basically the beginning part of his life gone because this kid was so hyper and all over the place he didn't put it back where it was supposed to go! When we called all they said was, "We will look for it." My husband went down there too and he came back saying the manager will call me Monday. Monday came and went! I am so upset. They could have checked the cameras or done a little more than just "look." It's not about the $30 SD card as we told Mark when he said, "I'll just give you mine." DUH...We have all our pics on the other one! I will pay a lot more to anyone who found it, It's all our memories!!!

Our delivery was originally scheduled for this past Monday. When we were called by Best Buy's delivery contractor in the NYC area last Friday, we were first asked if our building had delivery hours. I informed the woman that it did and that deliveries had to take place between 9-5 on weekdays only. She then told me our delivery was scheduled for the 3-7 pm range. I told her this would not due because it was not allowed and then asked her if we could be put on the earlier end of the delivery window. She said she could not guarantee it and so I said it was best to reschedule then. We then booked the delivery for tomorrow (Friday, 1/30). Before we hung up, she asked for the management agency's phone number so she could call about COI requirements and I provided her with it.

Today, the same woman calls to tell me that tomorrow's delivery is scheduled to occur between 3-7. Needless to say, I was irate. I reminded her that when we spoke a week prior, the entire reason we rescheduled was because the delivery had to occur between 9 and 5. She said she would call me back. She called later and my husband spoke with her. She informed him that the delivery could not be changed - that it was arranged based on geography. He too was incensed and demanded to speak with a manager.

She said the manager was busy but would call him back. She then informed him that we were supposed to send a template of the COI required by our building. My husband said that this was news to us and we had not been informed of this before. Rather, she had just asked for the phone number of the management agency. Regardless, he took their fax number, called our managing agent, and had a template faxed over. Meanwhile, the manager did not call.

So tonight, I called the 800 number for Best Buy to try to get some resolution. I waited almost 10 minutes, spoke with someone who was very nice, and who escalated my call. Unfortunately in the transfer, I was disconnected. I called back again, waited another 10 minutes, and spoke with another rep. who was again very nice. She said the notes said that "customer terminated the call" in regard to the previous disconnect. As if I would have waited all that time on the phone, finally been escalated to someone who could help me, and have then hung up. This agent tried to help me but also realized she needed to escalate the call.

I was then, after 20 minutes, transferred to ** a supervisor I suppose, in the appliances department. She came onto the call and didn't introduce herself. Instead, she begins by calling me by the wrong name and then proceeds to recount what the technician at the delivery company had said. Her entire first statement to me was about how we had not yet sent the COI requirement information. I told her to hold on that that was not accurate; explained (granted in an irritated tone) that we had not been asked until today for such a requirement, and that it had been sent. ** then had the unmitigated gall to say, "Are you finished now? " Wow.

The call went on like this. Honestly I wish I had a recording of it because it's the kind of thing that would get thousands of plays online because she was really just that unprofessional and rude. She did not listen, essentially accused me of lying about the COI requirements, and accused me of having been informed that the delivery would do their best to arrive at 3 the next day. I informed her that this is wrong, that had we been told that they could guarantee a 3pm delivery, I would not have wasted now almost 40 minutes of my night after arriving home from work on the phone with Best Buy's customer service. The reason I know her name, ** is that she was so shockingly rude and unprofessional, I asked for her name.

Keep in mind that all this has happened before the delivery has actually occurred. Given the shocking levels of unprofessional, rude behavior, things do not bode well for the actual delivery and installation tomorrow. We went with Best Buy because the Bronx terminal store had great customer service. If we had only known how terrible things would be once we left the store, we would have thought twice.

I never received ANY phone call, and I had told Best Buy that I was obliged to set a delivery time between 2-4 PM b/c of work. The night before scheduled delivery, the company sent out an e-mail AFTER 6:30 PM giving me the delivery window of 11:30 AM to 1:30 PM. That would not work, as I had already arranged to be off between 2-4. I called the number on the e-mail to see about resetting the delivery window. I was really taken aback when the representative told me that I could not change the time and would need to go to a "physical store to BUY a 'time card.' " "What's a time card?" I asked... A "time card" is a nifty little tool that Best Buy uses to rape its customers.

You pay $70 (yes, SEVENTY dollars), and it gives you a "choice" of having your products you've already purchased delivered at a time that is convenient for you. I hung up and got in the car and drove ALL the way out to the western side of town--a 30-minute drive. Needless to say, the Best Buy employees were rude, unprofessional, and they didn't give a damn about when or how I received my delivery.

I finally decided that I had no desire to do business with such greedy idiots. The manager made all kinds of excuses that the delivery people are "not Best Buy employees," but what is interesting is that the Best Buy STORE sells those little "Time Cards" that essentially bilk Best Buy customers out of money. If Best Buy sells those cards, Best Buy KNOWS what is going on, and Best Buy is profiting from it. I've learned my lesson... Oh I have learned it well, and I'll be sharing this story with anybody who will listen. I asked the manager why I wasn't being treated like a "customer." She had no answer.

Saturday 1/24 Started driving to La Jolla Best Buy but decided to call and let them know I'm on my way. The customer service rep, who by the way took over 5 minutes to answer the phone and was dry and rude, told me my order was cancelled by the marketplace. She said she could not help because she doesn't understand how the system works, sorry. I asked her if they even had the phone in their inventory, and, after over 5 minutes, finally got back on the phone to say no, they did not have the phone.

Sent an email to the best_buy eBay seller letting them know what had happened, and they sent an auto-response letting me know my order had been cancelled due to out of stock (wow, really??). I sent a response asking them to reread my email and get back to me with a person and not a machine, and they responded to let me know my order had been cancelled due to wrong item, but did not at all explain what that meant, and asked me simply to keep checking back on their eBay site to see when the item was in stock. The item still said in stock on their eBay site, which La Jolla already let me know was incorrect.

Sunday 1/25 Went straight to the source, bestbuy.com/outlet to purchase the phone in hopes they would know their own inventory. Ordered the phone and was told I could pick it up in store at La Jolla. Knowing La Jolla had already told me they don't have the phone, called the bestbuy.com/outlet website customer care for assistance. After spending OVER AN HOUR (not one bit of exaggeration on that time amount) on the phone with the customer care rep, she finally was able to find me, not the exact phone brand new, but a refurbished, Geek Squad warranty, similar phone at a slight discount ($10 off), and would ship with 2-day UPS shipping at no added charge. It is worth noting, the rep was nice the entire time, but it should never take over an hour to help a customer who knows exactly what they want. She even had to hang up and call me back at one point because their system froze/would not bring up my information.

Tuesday 1/27 UPS attempted to deliver the phone at my apartment, but could not leave it because Best Buy Outlet chose to require my signature and not let me know about it. Sat on UPS live chat for 20 minutes trying to figure out how to get my package. They could hold it at their customer care center, 40 miles away, or they could attempt to resend tomorrow but could only estimate the time between 8 am and 7 pm. Because I WORK during the day, and so do my neighbors, no one is there to sign. UPS had no resolution for me but to call Best Buy Outlet AGAIN.

Called Best Buy Outlet. Escalated twice because no one knew how to help. Spent 20 minutes on the phone with their back office, the escalations office that could do supposedly anything, and she tells me she cannot change the request for signature and cannot change the address. She suggested cancelling my order, returning the phone to sender, and ordering a completely different phone so I could receive it at my office (WTF). I finally lost it and said, how about you try calling UPS and having them change the address FOR THE PHONE I ORDERED since YOU ARE THE SENDER. I am now awaiting their call back.

Best Buy Outlet back office called me back. They cannot change the address nor can they change the required signature, BUT she has a solution. She tells me I can pick it up at their LA JOLLA STORE (Really??? So after 5 days and multiple employees knowing there is an issue, the inventory is still incorrect in their system). I explain to her the whole reason I am trying to get it shipped to me is because no one knows their dang inventory and LA JOLLA DOESN'T HAVE IT. She said she would call La Jolla and give me a call back.

An hour and a half later, no call back. I called Best Buy Outlet customer service for the...6th time? I've lost count. Escalated me to Keith, who was actually not in the correct office, but did his best to help. Keith kept me on hold briefly while he checked around for inventory anywhere in the San Diego area. No luck, but Keith offered to return to sender and resend to my office, explained that they could not remove the signature request due to federal regulations (which I did not know), and apologized that their inventory is showing they have this phone in stock in certain stores because their system does not differentiate between returned items that cannot be sold. Even though in the end I am stuck trying to catch the UPS guy at my apartment or driving 40 miles to pick up the phone, thank you Keith for being the first knowledgeable and helpful person I have spoken with this entire time.

One of the worst customer experiences I have ever had. Not one of the customer care representatives, other than Keith, took any initiative to resolve my issue; I had to tell 90% of them, including their highest escalations office, how to help me. And no one in charge of their online business at Best Buy has taken the initiative to resolve this known inventory issue, which I explained to Keith, but he already knew because he receives this complaint frequently. Absolutely disappointed. That is the last time Best Buy will get my business.

So after Christmas I instructed my son to go into best buy and make an appointment. He went in three times and each time they blew him off and told him to come back later. So finally the third time I had him call me and transfer me to the store manager. After discussing the issue with the store manager, the manager apologized and was able to set up an instillation for about three weeks later.

My son went to the appointment and at that installation appointment the installer told him that he would have to buy an extra part that would cost an additional 150. This is after we had already paid 250 for the stereo - 75 for an antenna adaptor - 90 for an instillation kit and an additional 130 for the prepaid installation. This is complete and utter BS and not only will I never shop at Best Buy again, I will do my best to make sure everyone I know never does as well. Best Buy never attempted to make things right.

After explaining the problem to the Worst Buy store agent, I was told to call the Geek Squad. Don't ask me why Geek Squad (GS). I called GS anyway hoping to get resolution. Worst Buy explains that they are just distributors (process the purchase & collect the money) and if there's a problem, it is NOT their problem. Customers have to deal directly with the manufacturer to product replacement or repair unless later. So what value does Worst Buy add? None!!! Definitely, to them, customer service just means more $$$ (collect more fees). In order to get customer service, you need to pay for it.

There are MANY low-priced stores with great customer service (Costco for one!) so I will never ever buy anything from Best (Worst) Buy. I shared this information in my FB and to many friends and family members! I will take my money to companies who truly believe in customer service. Worst Buy is definitely not a customer service company. Now I know why BB get extremely poor rating...

I've been a long time Best Buy customer but this experience will have me looking in other stores going forward. I don't mind that they couldn't change my delivery time, I'll have to work around it. What I do have an issue with is their non-caring attitude, their customer service, correction non-existent customer service lost my business.

Last Monday I ordered a Frigidaire Gallery side by side fridge on the phone through Best Buy Brentwood (store 883). I went over the serial number, model number, and size of the fridge. I was VERY particular on my order because I know it has to be bit small to fit in the space we have in our cabinets for the fridge. The sales associate was Carrie, and she told me our delivery would be Thursday and that we would get a call Wednesday night with our delivery appointment. Wednesday came and went, not one call. Thursday, no word on delivery. I call Friday morning and am told our delivery time is 1:30-3:30. At 12:20 I get a call from the delivery guys saying they are down the street and that I need to be home. This is over an HOUR before their appointment. Luckily, I was only a couple blocks away. They come in and are upset because I don't have my fridge cleaned out and measure the space and ask if I measured before I ordered.

I tell them the measurements and they say that I need to come out and look at the fridge that was ordered because they didn't think it was the right one. Sure enough, the order was placed for the same fridge, however, the 36 inch width fridge instead of the 33 inch one I ordered. As I stated above, I was extremely thorough and precise in what we needed and what I wanted to order.

The delivery guys take away the wrong fridge and I called the store, and I'm told they have to return the wrong one and re-order the right one, and that my delivery date will be the next Tuesday (today). I tell them this is unacceptable and that my fridge hasn't worked since the previous Friday. I spent 4 hours on the phone getting passed around from Sales Associate to Sales Associate, getting the same answer and absolutely NO help. Eventually, I get to Maggie from Appliances and she says she can bump us up to Monday evening for our delivery and will take $100 of the price of the fridge. While this doesn't make up for the endless problems we've had, it helped a little. Maggie calls me back on Saturday morning to say that she tried, but wasn't able to get our delivery for Monday. However, we were up first for Tuesday morning and our delivery time was 9:30-11:30 am.

Today I cleaned out my fridge at 9am, and waited until 12:30 when I finally called the store to see what was going on. To my dismay, Carrie (the one who started all of this and put my order in incorrectly the first time) answered and said we didn't have a delivery time, but our haulaway time was 3-5pm and that I could call the Warehouse myself to see the delivery time if I wanted. I told her I would not do that, that's her job and she got short with me and was angry with me.

There have been so many faults throughout this whole process that I can't even fathom how this business is still around. There is obviously no competent management or leadership present, or anyone actually fluent in "customer service". We have been dealing with this for 9 days and still don't have the fridge we ordered, and I've been inconvenienced for the many hours I've spent on the phone and waiting. I'm a night nurse and I've now had to spend two days awake waiting for this delivery when it's crucial for me to sleep before I go in for 13 hour shifts, putting both me at an inconvenience and all of my patients' quality of care and safety on the line.

There needs to be something done at this store, the warehouse, and at your company as a whole. The cheaper prices are not worth all of this, this is absolutely unacceptable on every level. I'd rather spend the extra $100 and go through Lowes any day. There needs to be something done, this is asinine. I've been patient, and as someone who worked in Customer Service for Lowes for 2 years, I know there are some things out of their control. But I also knew it was up customer service to make up for it and to make the best out of the situation for the customer, and I knew when to get management involved to help the situation.

This is where it all happens: On 1/1/15 I returned to the store to return the phone because everywhere I went I only had 1 signal bar. I was about to get stuck in a 2 year contract paying around $100 a month while not getting the service I need (Would you guys keep the phone if you were getting 1 signal bar?). Everything was going well until the associate that was processing my return asked the mobile manager or supervisor what the $150 was on the receipt. She told him it was a gift card that I received with the phone. Unfortunately I had already spent the gift card. (Wouldn't you do the same?) I purchased a car charger $29.99, a case for $39.99 and a gift for my girlfriend a galaxy tab (I paid the difference).

She (the manager or mobile manager) asked me “where is the $150 gift card.” I told her I spent it the same day and that I am willing to pay the $150 right now in cash. She replied "No you can’t do that, you will need to return the items you purchased or return the original gift card" that's when things went south. She is serious? I offered to pay the $150 over 10 times, original associate processing the return can verify that she wouldn't agree. Then told me if I don't return the items I purchased or return the original gift card she won’t return it for me. I would return the scrap metal phone case and charger if I still had the boxes (lol). What am I going to do with the case or charger- their worth $1 to me...... + I had the case with me at the store at the time of the return.

So we got into an argument (wouldn't you?). I told her "Well I will not leave this store until you return the phone, I will not be stuck in a 2 year contract paying $100 month while not getting signal", then I offered the $150 again. I told her "here is the $150 I do not care about the gift card I just want to return the device". She was going to call security on me.... like really? Really pissed me off cause I did nothing wrong.

Then a real manager showed up, he asked me "What is the problem here?" I replied "I purchased a phone that came with a gift card, I spend the gift card the same day, and I want to return it," but she said she will not return the device for me until I bring back the items I purchased using the giftcard or I can return the original giftcard, but that is not possible. I offered her the $150 10 times she wouldn't take it". Then I told him "I don’t care about the $150 gift card I’m not greedy like her". He told her right away "have been purchase a $150 gift card and take it to the manager’s office" ...... there we go, problem solved in 1 minute.

If you're still reading here is the second part: Today is 1/19 I did mention that I returned the device on 1/1/15 that 20 days ago. I still haven't received the $393.20 I paid at the time I purchased the phone. I have been at best buy over 3 times, I have called sprint over 5 time, I have called best buy corporate 2 time..... no one could help me. Best Buy says "call sprint and if they can't help you come back." I call sprint they tell me "go to best buy." I go back to best buy like they said they tell me "call best buy corporate." I call best buy corporate they tell me "call sprint." What is going on here? Unbelievable. It's been 20 days I want my $400 bucks back. I am currently going to college with a tracfone because they still have my money.

When the clerk asked the reason of the return I explained to him about the 3 black lines. He called the store manager by the name of Eric and they tested the TV and then Eric the store manager told me that he won't be able to refund it but he can exchange it for me. I said I prefer to refund it so this time I will take my time to look for another TV. He pretty much accused me of causing the damage.

I called your 800 number and I spoke with Terry who said that he is located in Robin call center and he advised me to take it to Dearborn store 410 and I explained to Terry in the call center that he should call that store before I head down there and he responded by that "we don't do that" and best that I head down to the 410 store in Dearborn. While I was on the phone Mr. Eric was saying and whispering to his employees about me and everyone was breaking in laughs and looking at me.

After driving about 13 miles to the 410 store the manager at store 410 Mr. Ben ** said "I am not a dumping ground for Best Buy" and that they should learn their lessons because they always do that. And that store is his kingdom and that they should have called him first. I called the 800 number again and I spoke with Dalton and he said that nobody in Best Buy can override a store manager decision. Mr. Ben ** told me to call the number again and speak with a supervisor so I did and I spoke with David who he refused to give me his location and was insensitive and rude and said the same thing again that no one at best buy can override a store manager decision.

At this point I asked Mr.** if I could exchange it for another TV and he said that he won't be able to do that for me and that I have to get in contact with someone higher than a supervisor. It took me 3 hours driving from store to store. I took the 24 months same as cash deal on this TV. And Mr. Ben saying I am out of luck, I just lost $800.00 in the air in two days even I am within the policy of 72 hours.

I agree with Mr.** that the store manager 403 caused this ordeal but I am dealing with Best Buy, I am not dealing with Eric store or Ben store especially if I am within the guidelines and the policy and being accused of causing that damage and accused of being a liar and being humiliated by 5 people like this where I felt my dignity and my integrity is being degraded and humiliated.

Their attitude especially Mr. Eric the store manager of 403 and David the supervisor in the call center saying to me that you can write to the highest level in the company "that will be just fine." These are their exact words. So here I am looking for a simple task to return a defective TV that I bought on the 16 Jan and returning on the 18 Jan. I wanted to get a refund so may I want to buy a smaller TV now but this is horrible and humiliating. I returned back home at around 8pm very upset and aggravated and frustrated after all the grief they caused. I do not what to do now. Please help. Thank you.

The online people are so bad they just keep switching you from one desk to another and then hang up. Online people said go to the store. Store people said, "We can't do anything because you bought it online." Even for the pick up they emailed me the UPS label and said put this on the item and take it to UPS store. Don't they realize it's a huge washing machine?

The following Thursday, when I flew back from Atlanta on a business trip, I drove straight to Best Buy from the airport. I was informed that I was a one day past the return policy for holidays. I explained to the lady, who is the representative waiting on me, that my son had been overseas, and that I had come as fast as I could after traveling back from Atlanta, and could I possibly speak with a manager in order to explain my unique circumstances. She said sure, excused herself, and went to the manager, who I could see sitting at the counter looking at paperwork. It was mid day so it was not busy whatsoever.

After several minutes, she came back to me and said, and I quote, "This return is not something the manager is willing to do today." I said why not, she explained it was one day over, and I said, "And he won't even come speak with me in person?" She just shrugged her shoulders and said sorry. In all fairness, my next comment to her probably wasn't fair, but I have to tell the whole truth I said, "After all the thousands of dollars that I spent at Best Buy each year, your manager will not even come and give me the common courtesy of a personal conversation? If this is the case, please inform him that I will never shop at Best Buy again, and I will tell my family and my friends never to shop there again either. I respect your return policies but I cannot understand a manager refusing to speak to a customer and disregarding my request."

All this being said, I completely understand a company's decisions to make policies such as this, as there are a lot of sketchy people out there who would buy something like an expensive game or mouse, use it for a month, and return it. Unfortunately those people somewhat burn our bridges. However, if this manager had taken the time to speak with me or look me up in the system, he would see that I am certainly not one of those people. And that I am a darn good customer who returns and spends a lot of money at Best Buy all the time. However, he did not and delivered a devastating and disappointing message to me by even refusing to come and have a personal conversation with me. He had no excuses, because it was not busy at all, as it was 1:30 in the afternoon on a Friday and the store was somewhat desolate.

I had always heard coworkers, partners, friends, and family members complain of Best Buy's policies and practices. I, personally, had never experienced any such negative events until this occurrence. It has frustrated me to no end. In addition, I would like to say that I did attempt to call the 888 number after the incident and did not get resolution through that either. The lady, although I cannot say was exactly rude, she was not very enthusiastic in helping me, and did not give me the impression that she wanted to help me resolve the situation, and save my relationship with Best Buy.

Therefore, I have chosen never to shop there again, and I will let everyone in my life know not to shop there. There are a lot of people in my life as well, so this will be a huge impact on Best Buy. It is a shame that they would not work harder with me to resolve the situation, which I would like to add was a $129 mouse versus the thousands of dollars that I spend there every year. I just wanted to vent, share my experience, which I try to keep as clear and unbiased as possible. No exaggeration are intended and nothing described was not true.

I was assured I would have my computer back in two weeks. The holidays rolled around so I let it slide a couple of days and called to check the status since I was NEVER contacted three weeks after dropping it off. At this point, the store and the service center transferred me from one person to the next because not a single employee had any idea where my computer was. It could not be located. Finally, 4.5 weeks after dropping it off, the service center said my laptop was a total "junk-out" and I could pick out a new model. When I asked to have my computer back (simply because I know they lost it), I was sent in circles again.

The employee at Geek Squad assured me they lost it, but cannot admit it because then they would be at fault. On top of this headache and being without a computer for 4.5 weeks, I was treated like actual garbage when trying to purchase a new machine. The help was rude and actually appeared to try to make me wait. I have never dealt with such incompetent workers who contradict everything they offer. I pick out a new model, they don't have it in the store. I ask to order it, it's not available. So they offered to sell me the floor model at a discounted rate. 20 minutes later, they come back to tell me they cannot do that. Then that model is available, but it'll be two weeks before I can get it unless I want to pay expedited shipping. Then the manager had the audacity to act like covering the shipping cost was doing me a favor.

I spent 2.5 hours at Best Buy last night to walk out completely dissatisfied and ripped off. I will NEVER purchase another item from them again. I tried not to purchase a laptop from them and when I asked them to refund me, the employee said, "Oops, I put it on a gift card already so I can give you this gift card for $650.00 if you want." I hope everyone takes their business elsewhere because no one deserves to be treated as I was last night.

So I asked to speak to her manager who was very COLD and couldn't care less about her customer or the fact that they gave me a defective phone. She said I would have to buy a new phone. Really? Would you like me to write a review on Best Buy? She hung up on me! Case closed. I'm voicing my opinion and after buying all my TV's, washer & dryer, computers, and 4 iPhones... BEST BUY has lost my business! Never have a bought insurance on any item I have purchased there and the one time I do - I'm screwed! (Insurance for 4 iPhones over a period of two years = $720.) Well if I hadn't of paid you Best Buy for my insurance... I could go buy me a NEW iPhone! I can't tell you how disappointed I am in BEST BUY and they have lost my business!

We went back to buy the phone on the Wednesday and they said the phone is still 0 dollars but there is no more gift card. We were annoyed as no one had told us they would not honor the gift card and this was now our third trip into the store. We complained and the manager finally said they would give us a 100 dollar gift card. My husband was still quite miffed so we said we would have to think about it. The next day we went back for the fourth time and said, “Fine, we will take the phone and the $100 gift card.” The sales rep said, “Okay, but the phone you want is no longer 0 dollars, it is now $99,” which gave us a total gift card of $1. Needless to say we were now more than just annoyed.

Throughout this whole runaround ordeal the sales reps at Future shop were arrogant, unhelpful and discourteous. The manager, who never did speak to us personally, only through the sales reps, seems to us to be lazy and uncaring of customer service. This is my second bad experience with Future Shop and I should have known better than to deal with them again. The first experience was over a tablet. I took my six week old tablet in to have the camera repaired under the very expensive total insurance package I had bought with the tablet. The techs received the tablet in good order, other than the malfunctioning camera, which they attested to in writing, but according to the manager and the repair department, I had opened the back of the tablet which made my insurance null and void.

Two months later, after basically being called a liar, I finally got a new tablet only because I said if the back had been opened then Future shop had sold me second hand goods as brand new and I would lodge a complaint. The customer service at Future shop is pathetic. Obviously they think they are so big they don't have to care about individual complaints. But of the seven people I told my saga to at the lunch table at work, three of them had also had a bad experience with Future Shop and would not deal with them again. I will also not deal with Future Shop again.

My next call was once again to the warranty department who told me my warranty had just expired that day but since the issue has been ongoing and not yet resolved, they would extend it 15 days and the girl had to transfer me to another department to start the claim. I get over to that department and I was told they had no notes in their system and that they are unable to extend the warranty. Since then, I had been back to the store and in communication with corporate who insists they can't do anything. I won't be spending any more money at this store EVER.

Again I called, and again spent in excess of 30 min before speaking to a representative. I repeated my concern, explained that I was not available for delivery on the 10th, and asked if I could simply cancel delivery and arrange for in-store pick-up. I was told that I would have to cancel my order and purchase the item in-store and would lose the boxing-day sale price that I had originally paid. I was then assured that delivery would be arranged for January 17th. On the following day I received an email telling me that delivery could not be arranged for the 9th or 17th, that delivery must take place within 1 week, and that it would therefore take place on Jan 10th. This despite having advised them that I am absolutely NOT available on that date.

At this moment I am once again on hold waiting this time to speak to a manager (20 min and counting). I have wasted precious time, the value of which, as a self-employed individual, far exceeds any savings from the boxing-day sale. I am certainly not willing to cancel a day's work in order to receive my order, and pick-up is apparently not an option. This is my second terrible experience buying an appliance at Future Shop. I will request that my order be cancelled… if I ever get through!

Apple opened the cell phone and were surprised by the way this phone was refurbish, it has 5 different types of components from 5 different cell phones. They said this phone should have never been in anybody's hands and they couldn't do anything for us even if they wanted. So we went back to Best Buys. At this point, I requested a manager. No manager on duty, but an assistant manager, his name, Omar ** helped me. He seemed that he wanted to help me, but I should had known better. He was a waste of time as well. He said he was going to document everything and call me the next day or his manager would, no call at all from anybody. I called the corporate office, and guess what? I got nothing, they don't care! I wish I could take legal action. Does anybody know a good lawyer?

Needless to say I just went to London Drugs and made my purchase. Raising prices 6 days before Christmas and then featuring the item in the boxing day flyer was really misleading and then to drop the price back to the lower price as of Jan 2??? Nice work Future Shop.

I plan on pursuing it with the FEDERAL TRADE COMMISSION and CONSUMER SENTINEL and the BETTER BUSINESS BUREAU. Best Buy is selling these extended warranties verbally under FALSE pretenses and covering themselves in the written contract, TOTALLY UNETHICAL WAY OF DOING BUSINESS. I called the Corp Office and was told that the store General Manager will call me. After reading the number of similar complaints about Best Buy extended warranty, it is clearly a common practice of theirs to mislead the consumers, because these complaints are nationwide and is not in an particular area of the country. So Best Buy is making million on selling product that has NO VALID VALUE to the consumer for which it is sold.

When the clerk told me that he pushed a wrong button and accidentally refunded the money to the gift giver rather than me (the owner) I told him that that was not what I wanted and he needed to reverse the transaction. He said he didn't know how and called over the manager, Ray **. Mr. ** was rude, condescending and seemed to have no interest whatsoever to the needs of his customers. He told me that Best Buy only refunds money to the credit card used to make a purchase. (Essentially making it very impracticable to ever return a gift!) I contacted the Best Buy corporate office and was told that it is not Best Buy policy to only refund money to the original source of payment. I told the manager that I did not want that and would rather just keep the item than have it credited to the giver's card. He said they made a mistake but he offered no apology and no solution.

When I asked for my item back (it belonged to me, I brought it to the store!) he refused saying that it was not paid for since they refunded the money. I explained that the item was mine, not the givers. It was paid for and I, the owner, was not refunded any money. Essentially they stole my property. It is no different than if someone purchases a used car that they later want to trade in on a new car purchase and the dealership says they will give you a credit of say $1000 but instead of crediting you, they send the money to the person who originally bought the car, years ago. Ridiculous. In addition, when I got home, without the item I brought with me (Best Buy stole it!) I got a call from the giver who was sent an e-mail stating that I returned the item. They would have eventually found out when they noticed the credit on their statement but I didn't even have an opportunity to explain. Do not shop at this store!

The mgr. told me today that there was nothing he can do and that I have to register a complaint/fraud with my Bank and that there might be something he could do about the TV being sold or in your inventory still. That TV was returned/sold again and who knows if someone didn't take it out of the store cause in a sense it was FREE... right?? So, what can you do about this mistake????

Do not buy from this company, you can find most items they sell for less at many other stores. Target even offers a 5% discount off every purchase by using a target red card (debit).

He then claimed that if they left the fridge there then I would get the correct one much faster. Riiiigggghhhttt. You mean you don't want to have to lug the fridge back in the truck. Anyways, the nightmare continues. We call best buy and they apologize and say that they can get us the fridge delivered to us on Saturday, which was five days away. During this time we kept calling Andrew who sold us the fridge, and every time we called he was never available. It seems when you’re buying something they are always there, but once you buy the product they then avoid you like a bad first date. Saturday comes and we are sitting waiting for the delivery truck. Waiting.. waiting... waiting and Nothing! Call best buy and they asked for the phone number related to the order. Give them my number and they said there was nothing in the system. Gave them my wife's number and nothing. Gave them the order number and they finally located my original order. They said the delivery had been made and nothing was scheduled to arrive. Are you kidding me?!

They said that they could get us the fridge and that they only had two more in stock. They said they could get it to us on Tuesday. It then dawned on me that this bozo is looking at the old invoice. I told him that the model on that invoice was not correct. He then realized that himself and was like “Oooohhh yeah.” Then he said that he didn't have any of the fridges we wanted in stock. We then asked to speak with the manager. He state that she was not in yet but she would call us when she arrived. Of course hours go by and no call. My wife called and finally got hold of the manager Alisha. She apologized for all that has happened and stated that she could help us. She told my wife that the fridge we wanted was not in stock and that they did not know when it would arrive but probably TWO weeks! My wife said that we needed a fridge and we would not wait two weeks. She offered us another fridge at the same price or 125 dollar credit for inconvenience.

My wife wanted to go see what fridge they were offering us and it was a Samsung which we were happy with. They scheduled the fridge to arrive on Tuesday which we were fine with. We received a call from a machine stating that it would arrive between 3-7pm. Unfortunately my wife and I both work at night, so she called to try and schedule at earlier time. They said that we could not reschedule a time, just the day. They said the next time they could deliver other than Tuesday was Saturday. Since we needed a fridge we agreed to just keep the original date. We had my father wait for the fridge to arrive. Finally the fridge came but only with more bad news. NO Water Line.

They never brought another one because they thought that we had it here, but the deliverymen took it with them when we told them to return the incorrect one. Aaaggghh!!!!! Call manager again and my wife really let her have it. Blah blah blah they rescheduled the water line to be installed today, which is Friday. We never received a call confirming the day and time so we probably won't get it today either. I will Never buy any major appliances from best buy or anything that has to do with something being delivered. This nightmare never ends.

How can a business sell products they have no means to deliver or make good on? I cancelled my order at that time and received a refund. (I was initially told my refund would take place in 7-10 days, however the next level manager reviewed the order and informed me it was a hold, which would post within 24 hours, 48 hours at the latest.) The customer service personnel actually took care of my concerns, however they are working for a company that needs to significantly improve upon the means in which they are conducting business. When a consumer pays for a product or service, the provider delivers the item or service the consumer paid for. A business will not continue for long by offering products it can never actually provide.

The Geek Squad rep could find no record of the sale, and after a long process she informed me that I had actually purchased the product from Pacific Sales, a subcontractor that sells appliances in a number of Best Buy stores. The first issue is that I think the arrangement they have to sell products in Best Buy is shady or fraudulent at best - the salesperson who sold me the appliance was wearing a "Best Buy" name tag in a Best Buy store, and he had nothing that identified him as an employee of Pacific Sales; the product was clearly marked with the same display price tag as all other Best Buy products in the store so it is really easy to see how I believed that I had purchased the dishwasher from Best Buy.

Additionally, the extended service contract I had paid for is apparently also with Pacific Sales and not Best Buy; and apparently Pacific Sales does not offer 24-7 customer service (apparently they are only available from 8 a.m. to 5 p.m. Monday through Friday). The real kicker here is that apparently Pacific Sales only sells products in four Best Buy stores in my area, and they sell most of the same products that Best Buy carries. Had I gone to another store just a few miles away I could have bought the dishwasher for the same price and got an extended service contract from Best Buy.

Consumers should know upfront that they are purchasing a product in a Best Buy store from a salesperson and company that is not Best Buy. Those sales reps should be dressed and wearing name tags that clearly indicated that they are not Best Buy employees. The consumer should be informed of the differences associated with purchasing the product from a subcontractor versus from Best Buy.

Moving on - the Geek Squad rep put me in touch with a Pacific Sales rep in the Best Buy store where I made the purchase. He told me that he would make contact with the service technician on Dec. 22 and get a service call set up. However, he wouldn't be able to do that until he came into work that day - after 3 p.m. Later that night my wife learned that we would get a call from the service company on Dec. 23 to schedule an appointment.

On Dec. 23, my wife received a call from the company subcontracted by Pacific Sales to service Samsung products. They told her their first available appointment would be Dec. 31 because they were closed on Dec. 24 (Christmas Eve), Dec. 26 (the day after Christmas) and they don't work on weekends. So she set the appointment up for after 2:30 p.m. on Dec. 31.

On Dec. 30, after 5 p.m. my wife was away from her phone when it rang, so I answered it. It was a technician calling about our service call for Dec. 31. His spoken English was very poor and he was difficult to understand. He was calling to inform us that he wanted to come between 7:30 and 8:30 a.m. to do the repair. I informed him that my wife and I would both be at work and that is why we scheduled the appointment for after 2:30 p.m. He told me that his company would be closed in the afternoon and we had to take the morning appointment. I told him that if the company was closed in the afternoon of that day, they should never have scheduled the appointment for that time to begin with. He told me that "they would be closed in the afternoon because none of their technicians wanted to work in the afternoon on New Year's Eve." The caller was very rude, and when I asked for the name and phone number of his supervisor he told me I "would have to call the center tomorrow." I again asked for his supervisor's name and number and he hung up on me.

We contacted Samsung directly and they are working with their folks who provide service for products sold by Sears to make arrangements to get them out to our house "after 2:30 p.m. today" to service the product. I guess the lessons learned here for me are as follows: Whenever you purchase a product from Best Buy, make sure you're buying it from Best Buy, because while the salesman may appear to represent Best Buy (dressed like a Best Buy sales rep and wearing a Best Buy name tag), he may actually be working for some other company than Best Buy. Never purchase an appliance from Best Buy again! Since it appears that our Samsung product purchased at Best Buy will actually end up being repaired by a service technician who services appliances sold by Sears (because the technicians who service appliances sold by Best Buy don't want to work), I should have saved myself the headache and just gone to Sears and bought the dishwasher there!

For years my wife and I have bought appliances from Sears and have always had a positive experience. This time we thought we would try something new and buy an appliance from Best Buy - WAS THAT EVER A MISTAKE! I WILL NEVER BUY ANOTHER APPLIANCE FROM BEST BUY AGAIN! The next time I need another appliance, Sears will be my first choice!!!!

After waiting for more than 20 minutes and when the line had 8 or 9 customers waiting, I approached the counter and after asking for their permission, I suggested to your female employee that those two male customers move to the side, finish their shopping, in the meantime we and other customers could be serviced, and they would come back after their shopping was finalized. The employee, in a very rude, aggravating, insulting and diminishing manner answered that I (she) was helping those customers and if you (I) do not like this, you (I) COULD GO TO SHOP SOMEWHERE ELSE. I answered to her that I would do my best to get that she will need to look for a new job - instead of me going to shop somewhere else. She continued doing exactly what she was.

I believe that you shall remember the comments made by I believe your CEO in the sense that people go to your showroom to check options and then they buy from a different place or on the Internet. Well, after my experience yesterday, it is not difficult at all to understand those customers and to become one of them. What a customer is looking for is respect and attention and not to be treated as mentioned herein above. After waiting for an additional time, a male employee whose name is Nick, offered to help us at the next counter place. He was very polite, educated and helpful. After we completed what we needed to do, we asked for and talked to the Manager, Mr. **.

I related to him what happened and mentioned that it was my expectation that Ms. Toree will not continue to work for your company. If she does, it will become obvious that her behavior was not something indicative of her arrogance that usually exists together with ignorance but the manifestation of Best Buy’s policies. As a point of reference, the two male customers approached us later on and apologized for what happened and shared their astonishment caused by your employee’s behavior and answer. It is worth to mention that Ms. Toree did not consider it proper to apologize and/or even tried to improve our feelings so hurt by her rudeness and arrogance.

They couldn't figure out how to adjust the invoice for the discount. At this time, my husband announced that, "things are going to get ugly if you charge our card again." The manager had to help the girls figure it out. When all was done, we waited 48 hours for the discount credit to come through. Yes, the manager was helpful, the credit was appreciated. However, we wasted time and gas on Christmas Eve, and Friday. Our biggest gripe...the doors closed at 5:50, when you could pick up until 6:00 pm. Maybe an intercom would be helpful, when people might just be picking up "paid for" merchandise. A large number of people order online and pick up. If your store policy is open until 6:00 pm or whatever time, the doors shouldn't lock until that time... Whoever locked the door and said not to let "anyone" in, SHOULD NOT be in charge of anything! Really disappointed in the service. Not our first choice for electronics shopping.

Because I want it to be sure of what I was getting I asked two (not one) to be 100% sure that I was getting the rebate on my plan. They call Sprint and they affirm in my face that I was more than qualify to get the $19 rebate per phone in my next statement. A couple of weeks later I received my first bill with no rebate. I went to Best Buy where the same sales person told me with a frustrated tone that I had to wait for the next bill to be credited. Like an idiot I believed him and I waited for the other bill.

Next bill came and no discount for sure. I called Sprint and they explained to me that I was sold a promotion with that I did not qualify for, and that I had to talk to best buy to fix the issue because they are not responsible for best buy promotions. I went to best buy and none of the sales guys wanted to help, I had to get a manager (he told me he was a Manager). This person told me to wait for his call one day to fix the problem with Sprint.

Another week passed and nobody called me... I went there again and this Manager tell me nothing has been resolve (what type of answer is that?). I was really upset with the situation and another who knows "Manager **" took me aside to fix the issue (he just did not wanted to create a discussion in front of other customers). This is the AMAZING answer from this "Manager **", and I have to quote: "You as a customer did not do your job, when something sound so good you should have called Sprint to make sure you were getting what they told you. You know this are young guys that make mistakes, you cannot thrust everything they tell you." What can you expect from a store that hire this people to Lie in your face and treat you with not respect...

While contacting Toshiba for the same because of limited 1 year warranty, they are asking to ship it at my cost (which is another surprise!), and making a reference that it have been damaged by my daughter without receiving and looking at it. This is second time, I have this pathetic experience from Best Buy while I am their customer since last 8 years. I advise people not to buy a product from Best Buy except a customer is sure about these consequences and have verified themselves. Do not believe what their salesperson is telling. They just want to sell the product and do not inform the customer correctly. This is pathetic experience. I learned my lesson again and the last case was not sporadic case. By the way, it was the same store, last time also.

I contacted Best Buy again today, December 29, to again request that the order be canceled. That was done but I was informed that it may take 5 to 10 days for the credit to show in my bank account. I will never place an online order with Best Buy again. I will also look for other sources to purchase products that I would have normally purchased at Best Buy in the past.

Original Review: Dec. 28, 2014

I ordered a Dell laptop online on 12/23 to be picked up in the Mt. Vernon Best Buy. With my purchase I was supposed to get Kaspersky and entertainment downloads free. On Friday 12/26, I get a text saying my laptop was sold and unavailable for pickup. I then called Best Buy to ask why to be told it was a mistake and it was available in the Yonkers store. I then went to the Yonkers store requesting to speak to a manager who after an hour got me a laptop. I was told I would get a link for the free software. Between today and yesterday I spent at least four hours on the telephone with Best Buy customer service and never got an activation code for the free software. I was offered a $50.00 gift card for their mistakes. Best Buy customer service is the worst!!! I will never buy anything from them again.

On Sunday, December 14th, I waited until 5 pm and finally called Best Buy. They were not going to deliver the TV and needed to reschedule. There was never an email and no one called me to inform me that it was being rescheduled and so I sat for almost 10 hours waiting for a television that never came. I told the young man I wanted some kind of compensation, either a discount or gift card for my inconvenience, and he put me in touch with someone at the store in Murfreesboro who said they would credit my Best Buy credit account with a 10 % discount. When I checked today, there was no evidence of a discount. So I called and had to speak to 3 different customer representatives. The first stated to me that Best Buy thought the local store credited the account and then the local store said they thought Best Buy credited it but the lady said they would get it settled for me.

After she put me through to two more reps, they said there was NO notes of a discount, basically saying that I had lied. Is this how Best Buy treats their customers? Calling them a liar? If I had not been told about the discount, I would not lie and say that I was to receive one. The only way they would give me the discount was to return the television (after waiting 3 weeks to get it) and go through the process of reselling it to me. ABSOLUTELY RIDICULOUS!!!!! I thought ordering with Best Buy online would be easier than going to a store but this has been my WORST Black Friday experience ever! This will be my last purchase with Best Buy if this is not rectified and I do not get the promised discount. I have never been treated this way by a store and I am extremely disappointed and angry. Especially angry because they implied that I lied about the discount. I wish I could rate them 0 stars!!!

I found the same exact model for $159. How convenient to bring it home now before the holidays! I asked a floor associate if the price matched with Amazon. He said that as long as the fulfillment was through Amazon and they had it in stock, then Yes. I showed him on my phone it was available through Amazon. He grabbed a camera and brought me to a cashier. Asked him the same question and he said Yes. He even reconfirmed the amount of $139. I bought the camera and went home. 30 minute drive home in the dark and rainy night, I unboxed my camera and looked at my receipt. He charged me the full price. It took me 4 days of emails between 2 different "managers" at Best Buy to only just recently get my $20 back. I learned a lesson. Check your receipt.

I am receiving harassing automated calls from them to call them everyday, at least 4 or 5 times per day. Best buy has billed me late fees, 2 @ $25.00 and 2 @ $35.00 plus interest. They waived one late fee of $25.00 on 10/28/14 and stated they can't waive anymore fees. As of the 12/21/14 bill they claim I owe them $98.19 for late fees & interest.

I sent a 2nd certified letter to them, to waive the fees and they are refusing to do so. I always pay my bill on time & have not been late. Is this how us, as consumers should be treated? I have not charged anything on the account since my final payment of $114.35 was received and they keep harassing. I need someone to intervene and have them to waive all the unnecessary late fees + interest. Please help me. Thank you.

I recently purchased a TV from Best Buy that cost upwards of $2000. The TV was offered for the same price at Amazon.com, and for $30 less at Costco. However, I chose to buy from Best Buy for one reason only they offered free haul away of my old TV. Costco did not offer free shipping; Amazon did, but no free haul away. The day my TV was scheduled to be delivered (Saturday the 13th), the delivery truck showed up over ONE HOUR later than the end of the delivery window with no call beforehand to tell me that they would be late. They moved my TV in and installed it, and I asked them to haul my old one away. They stated that they (allegedly) had no room in the back of the truck, and to call Best Buy to reschedule. I was disappointed, but I'm a patient and amiable person, so I agreed.

I called that night and after being on hold for over 20 minutes, was told that my haul away could not be rescheduled because the day was not over, and the system had to be reset. Fine. I agreed, and called the next morning.

When I called, I was put on hold again for more than 15 minutes, and then was finally connected to a human. The customer service rep was obviously inebriated and/or stoned. She was obviously completely high. I'm all for the freedom to do what you want on your down time, but it should never bleed over into your job. EXTREMELY unprofessional. Horrifying. She put me on hold for over half an hour while she did god knows what, and when she finally came back, she gave me two options for time slots. I asked her why it took so long: "Oh, you know giggle the system is having so many problems --hahaha giggle it just wouldn't let me through --giggle you know how it iiiiiiss!!!!! giggle giggle." I was flabbergasted, but agreed to the 12-4pm time slot on Tuesday. I rearranged my schedule so I could be home for the appointment.

They never showed up today. I've never had another company fail to call me when their delivery people could not show up or were late. This is the first time. After 4PM came and went, I called Best Buy AGAIN. By this time, I had all the keystrokes and voice prompts memorized from calling so many times. After more than one hour on the phone (most of it spent on hold), this was the takeaway they had cancelled my haul away for the day LONG ago, but no one had ever attempted to contact me. The customer service representatives called the warehouse. There were no explanations for why they didn't call me. Apparently, the reason for the cancellation was that they assigned someone to my haul away appointment that DID NOT PERFORM HAUL AWAYS. What the why!? There was only one task that needed to be completed and they inexplicably thought it was a great idea to give the job to someone that was known to not be able to do it. If I didn't take the initiative and call in myself, I would still be waiting and wondering.

The customer service staff assured me someone would contact me soon, that day I'm still waiting, more than 6 hours later. The only resolution, after more than SEVEN (7) extra hours on this issue (NOT including the original delivery/haul away window), was a $40 gift card (which, by the way, is less than 2% the cost of my purchase, and FAR LESS than those hours of my time are worth - it's effectively NOTHING) - for giving Best Buy thousands of dollars in business, and them failing to follow through with a basic promised service. I never try to obtain free services or monetary compensation - I would have been completely satisfied with an attempt to reschedule my haul away that day, DESPITE the fact that I'd been waiting for more than five hours at that point. Even this simple request could not be honored.

In fact, I was told by the manager that he was insulted I was not ecstatic with that the tiny, tiny gift card, because the haul away and delivery was a zero cost item to me. This is completely false. The fact that I chose to bring my business to Best Buy over other businesses means that the service holds considerable ECONOMIC VALUE. The value to them is whatever high margins they make on each of these big ticket items. Best Buy simply does not value their customers time. They are only here to make a quick buck. I won't make the mistake of shopping with them again.

Here is what every customer should know about Best Buy and the way they are run: Calling in about delivery and scheduling to their national call center has absolutely no effect only the illusion of it. They have no say in what goes on with the warehouse; they are run completely separately. There is literally nothing that can be done on their end about distribution. The floor manager admitted that to me himself. The only function of the staff there is to give empty apologies, but no resolutions. Be aware of this when you call in - they are simply not given the tool help you. They can only attempt to placate you with empty platitudes. They have exactly the same function as passably attractive window dressings: they make everything look neat, tidy, and organized, but serve no real purpose. So if being put on hold for an hour so you can air your grievances onto an empty husk of a person is your bag, you might find this experience enjoyable. Your complaint will never make it up the line. The bureaucratic buck stops here.

What was once a simple issue and inconvenience has snowballed into what feels like a personal offense due to the flippant and irresponsible way Best Buy handles their business. My ultimate issue is with the way Best Buy is run, and not the employees. They are only cogs in a sad, dysfunctional, and outdated machine. There is no accountability in their organization, no responsibility, no quality control, and no integrity. Zero stars. Abysmal.

Everyone from dispatch up to the corporate office in Minnesota told me there was nothing they could do, there was "no way the driver could come back around", and the matter was out of their control, after I spent $3600 on appliances at Best Buy. Who's control is it under then? There is no disciplinary system in place for the delivery people at Best Buy. This company has forgotten that the customers pay all of their salaries, from the drivers up. I will not be shopping at Best Buy.

Obviously, this is not just for holidays that Best Buy is creating poor service and commitments in their contracts. Hope an attorney sees lawsuit with this business that puts people on hold for 40 minutes to have their employees patronize while Corporate Headquarters charge people's credit cards for false promises!!!!

I wrote to Best Buy (because I do not trust these verbal conversations with the customer service department) and they acknowledge receipt but will not reply to my concerns about the price match! Turned out I did get the expedited delivery, the package arrived on time and way ahead of the time I was quoted on the phone. But I want the price match. My experience with Best Buy has been in line with this complaint. Their customer service is terrible and most of the time I simply give up.

The first call was cut off after speaking to a rep for a couple minutes. The second time I called, the woman I spoke with asked for the order confirmation number, which I read from the email. She said that number wasn't coming up. She asked for my name, address, and phone number and searched for my item that way. Still no order showing up. The rep asked if I was sure I went to Best Buy. Yes, I am sure. The sign on the building, the receipt, the email, and my credit card statement are all saying Best Buy.

She asked a few more questions and then placed me on hold. A few minutes later, a different woman answered and asked how she could help me. I explained I was already being helped that rep placed on hold. She said I had been transferred, and I had to start all over and explain my situation for the third time. This rep could not find my order as well and placed me on hold four times.

Then, asked where I originally bought my item. I said, "Muncie, Indiana." She said, "Okay, I will have the item sent there." "No, I am in Cincinnati now, that is where I live, and that is where I want to pick up the item." She asked which store in Cincinnati I wanted to pick up the item. I said, "Eastgate." She then asked which store I would PREFER to pick up the item. EASTGATE. Then she placed me on hold again.

When she came back, she asked for my zip code, and I hung up. It was obvious none of the customer service reps, of three that I spoke with, had any idea what they were doing. I went to one of the two Best Buy locations in Eastgate and luckily, they had my laptop. BUT, one of the reps on the phone messed the order up so bad; put it on back order, and did something else to where the woman had to refund the item and re-run my credit card for me to be able to purchase it. Now the spyware that I originally received doesn't work, because my first transaction was refunded. How can Best Buy send me a confirmation email with a confirmation number and their customer service have no idea what I am talking about? Within three hours of purchase, it was like my transaction never took place. Except that $500 charge on my credit card and my receipt that said otherwise. Worst service ever! I won't go to Best Buy again.

At 11:30 AM-12 PM, I was at the store and couldn't find someone to help me out. When someone finally came along, I asked them if they could grab me an iPad Mini 3 Silver 64GB, wifi only. He said okay. The guy leaves for 10-15 minutes and never comes back. Another guy asks me if I need help and I told him what happened. He somehow finds an iPad Mini laying with other products at the cash register and checks the item out for me but didn't let me see the box. I used a 10% Movers coupon that worked so the price dropped to $400 which seemed right. Until I walked away and realized the box said iPad Mini 16GB. I went back and told him that was NOT the one I wanted. Had I not checked and went home to open the product, I would've been charged with a restock fee to return this.

Luckily, I went back to ask him and told him this wasn't the right one. He voided the sale and asked another Sales Associate to get the right one (64GB). Meanwhile, I asked the same Associate why the 16GB model is $400 when it was supposed to be discounted along with the 64GB and 128GB models. He said the discount is no longer in existence because the week passed. I spoke to their Apple specialist and the man told me the same thing. I explained that I saw it half an hour ago which was why I wasted my time and gas to drive down here. They said there was nothing they could do since they aren't going to honor the discount price.

I speak to Customer Service on the phone and they told me they cannot change the price despite the fact that the discount/promotion was STILL available at the time I went to the store. While I did all this, the person who was supposed to find the right iPad Mini (64GB) for me never came with the product so I told them to forget it and I left.

Then, I decided to give up on the Mini 3 and order the Mini 2 (32GB) for $299.99 on their website when I got home half hour later. While I was checking out, it said the item apparently SOLD OUT even though it was listed up for sale for HOURS (I saw it before I left my house to go to Best Buy). I even had it in my cart for 15 minutes while I browsed for accessories. I then try to check availability in stores but it seems that once it sells out online, you can't even check for the availability in stores nearby (what the heck?!). I then gave up AGAIN and decided order the 64GB Mini 2 and it said Pick Up Only. Wow what a shock! None of the Best Buy in NYC had the iPad available for pick up!

Is this really how Best Buy deals with items and purchases for customers? Because frankly this is a pain in the _____. This is usually WHY I never purchase from Best Buy because all these deals that they give out are tempting yet if you attempt to use any of them, you're only going to be disappointed. I was incredibly disappointed and angry that I even wasted time to drive down to the store. Best Buy does NOT provide HELPFUL customer service. iPads sold out online, can't pick up in store, not available in store... then what is the point? My "shopping" experience with Best Buy was the WORST experience I ever had anywhere dealing with technology.

If I had not called, how would I have known that my TV was out of stock? How would I have known that BB had reschedule me for 12/18/14 (I cannot take off from work) without consulting me? BB did not consider that day was not convenient. The number of representatives that I spoke to lack empathy and have poor customer service with the exception of Deania, did her best under the poor circumstances. I have to again move my current floor model TV back into my family room, set it up and connect it back until the new TV comes in. I think that is a poor excuse that BB ran out of TVs due to Black Friday. BB should have planned for the demand of this model. I am so angry that I could cuss. I thought BB was better than this. I am totally disappointed.

Updated on 12/26/2014: After four unsuccessful delivery by Best Buy, I called and requested store pickup. So I picked up my tv on 12/21/14 and put it in my car by myself. Best Buy actually called to haul away my old TV on the 5th delivery date. I am still waiting to receive the gift card Deanie told me I was going to receive from Best Buy.

Very frustrated, I asked for a supervisor. He then immediately told me he would take care of it and send me a new one. I said, "wow that was fast, and that is great... why didn't we do this 15 minutes ago?" I asked for a new order number. He said there would be no new number. I asked if I would get a confirmation email. He said that I would not get one but he expedited the shipping and I would receive in 3 days.

Sounded fishy, so I called back the next day to confirm. I learned that it was, of course, never shipped nor did he take care of anything. It was apparent that he lied just to get me off the phone. Eventually, I did get this resolved at our local store. But, I have never had such an appalling customer service experience and will, as a result, regretfully never shop at Best Buy again.

Initially, the order went through just like how it does for every other online order I had ever made. I received notification that some items were being shipped (lens), and updates about the status. In fact, the lens + bag arrived at the store and was ready for pickup very quickly. I then received an email on Tuesday 12/2/14: Action required, billing problem encountered..

I proceeded to call best buy back that evening, and basically spent at least 3-4 hours on the phone. I called best buy, best buy elite, best buy credit card, and finally figured out the problem. When the entire order was sent through on Saturday nov 29, 2014, a hold was placed on my best buy credit card for the full value of the purchase, $4483.77. However, since the order was being shipped separately, when the lens arrived at the store ($1059.99), and the other parts of the order was being processed, bestbuy sales/post purchasing tried to charge my credit card again for the balance ($3423.78) on Tuesday 12/2/14. Best buy credit card rightfully rejected the additional $3423.78 since the authorization for $4483.77 had already gone through the first time round.

Anyway, I ended up calling best buy/best buy elite etc and encountered SEVERAL problems. I understand the role of hierarchy, but I ended up having to repeat myself at least 6-8 times that evening because my phone calls were getting dropped and I was getting disconnected each time one best buy personnel was transferring me to another personnel in a different department. It was extremely frustrating, and by the time I spoke to a supervisor, she understood my frustration and actually just gave me points worth $20. She was very helpful in eventually getting me in touch with a supervisor from post purchasing who then completed my order and fixed everything. She actually made a small mistake and had to resubmit my entire order. For the inconvenience, she took $50 off the order for the camera and promised everything was going to get shipped in a timely fashion now.

I received notice that the lens + bag had arrived again on Thursday (12/5/14). However, later in the evening, I received another familiar email from best buy stating there was a problem with payment on my account YET AGAIN! Action required, billing problem encountered. SO I called again, and after 30+mins on the phone, was told to just call back again in the morning, or they will have someone call me back. I elected to have someone call me back, but that did not happen.

I re-called bestbuy myself again later in the morning, and again encountered similar problems. I had to repeat myself 2-3 times on 2-3 separate calls, because the bestbuy personnel that picked up my call kept dropping my call. It is not a problem with my phone because I wasn't even holding it and had the whole conversation on speakerphone the entire time. One of the bestbuy personnel also acknowledged that they were having problems with the phone system and dropped calls.

Anyway, eventually, after another 30-40 mins of conversation/recalling/reconnections etc., I was eventually able to speak to another supervisor, who made some calls, checked on things and got back to me saying that my order is finally okay. However, she was supposed to send me an email confirmation that my order is okay. She also suggested going to the Nottingham branch in MD to pick up the order, but would get back to me. I did not hear back after 3-4 hrs and therefore called bestbuy again.

This time (right now as I am typing this), I have called bestbuy twice now, and on both episodes, I kept insisting on just getting transferred to speak to the supervisor again, and each time, after a 10-15 min wait, I get disconnected YET AGAIN. I really do not understand what is the problem with the phones/ connections etc.

However, there are other issues that need to be addressed. For one, there is a problem in which the way post purchasing deals with the orders in terms of how it submits to the best buy credit department, because best buy credit card should not be receiving all those charges on separate occasions, resulting in some of those subsequent transactions getting denied. If I am supposed to be a best buy elite plus customer, I dread to imagine what the regular customers face in terms of customer service/support.

This has truly been the worst online buying experience I have ever encountered. I did not choose to buy best buy because of any price advantage. The same deal could have been sought from amazon, B&H photo, Adorama, etc even my local camera store. I chose to buy it from best buy because of the loyalty program that I was a part of, but that has quickly changed my opinion of Best Buy.

I asked the LP (guys in yellow by the front) to check the system for me. He was nice and checked it and even gave me the direct line to the podium and when to call back, customer service at its finest. So I called back when instructed to, only to have some angry person pick up and argue with me that he did not give me the number. So naturally the most important thing here is to get to the bottom of who gave me the number and info. I was like what ever, he may have been under the influence, I will let it slide. So I decided to avoid another uncomfortable call and go into the store. I tried to find a salesperson (not hard to find as they all have blue shirts), but it seems that they were all busy running in a circle or something as they could not help me. I asked the LP guy to find me a salesperson to help me out. He said, "No problem just wait over there, and I'll have someone here shortly." He did not ask what I wanted or anything, but in his defense he was in an interesting conversation with his friend and did not want to be bothered.

10 minutes later someone arrives, and I ask him to see if there are any items in the back, and if I can get a better view of the item on display. He had to leave to find out, as I stood there no one asked me if I needed help as they passed by and trust me I looked like I needed help. Already disappointed by the service, I continued to wait. Finally he returns with a NO and NO, “we can’t do that” and “we don't know when more will be here” and walks off. I did not leave very happy, instead they wasted over an hour of my day. So another day I vowed to ONLY call and not show up at the store as I didn't leave very happy last time. I called and was on hold for about 20 minutes before the phone was transferred to someone who just ended the call without saying a word. As a techie I was thinking their phone system has a glitch, but I called again and again and same result. Maybe they wanted to leave early, who knows but I would never return to the store unless it’s unavoidable.

Then one night I found they had it online (for a brief 15 minutes), so I purchased it and upgraded for expedited shipping. Needless to say I still haven't received the device... 2nd day air, I don't think so. My Amazon order that was placed the following day has already arrived... I wonder where I’m going to purchase my gadgets from next, here is a hint it will never be Best Buy.

Yamaha, you guys need to contact Best Buy and set them straight. Their online chat help service (whatever) swears up & down that the 6 ohm speakers will work. I already took it upon myself to return the two Yamaha speakers and purchased two JBL 8 ohm speakers and when I did the folks at Best Buy gave me grief about the swap - again swearing that the 6 ohms would work. This is not the first time I have had trouble with BB and I am definitely an ex-BB-customer.

ALSO, if the impedance is that important why not put the number of ohms for the speakers on the damn box? I mean how stupid! You put the ohms on the box for the receiver but not the box for the speaker? In BB defense how-the-hell is the consumer supposed to know without opening the box in the store and reading the instructions packed inside the box! Stupid, stupid, stupid, stupid... Also, if you read the blogs regarding the performance of the Yamaha speakers the major complaint is that they lack bass which is exactly what happens when you attach 6 ohm speakers to an 8 ohm minimum receiver. Again, Stupid, stupid, stupid, stupid...

As I was curious, I went to BestBuy.com to view this headphone. To my surprise, this Sony Extra Bass OvertheEar Bluetooth Headphones (MODEL: MDRXB950BT, SKU: 8618136) is still available at BestBuy.com for $199.99. In other words, my order on Dec 1st for $99.99 was cancelled on Dec 3rd, while the same item is still being sold as in stock item for $199.99 on Dec 3rd. I did call BestBuy.com to make an inquiry. First call took 20 min wait time before I got disconnected. Second call took the 15 min wait time until someone explained the headphone “is” not available in my region. Then I asked how could a customer knows if an item sold by Best Buy is restricted by region. The answer from Best Buy was it is a discontinued item and they followed that practice.

Still, a customer would not know if an item is being discontinued and region specific. Besides, Best Buy does not disclose those information. Best Buy did suggest me to make the purchase again (for $199.99 instead of $99.99). Yet Best Buy said there is no guarantee the order won't be cancelled again. I said "No, Thank you!"

When I called them they said I was not registered with their service and told me to bring my 55 inch tv back to the store. I had to pay someone to come bring the tv from my condo back to the Scarborough Town Centre location where I spoke to the store manager and the manager of sales - both of them told me there is absolutely nothing they can do for me. l feel like Best Buy has robbed me for my money. The sales rep lied to me and horrible customer service over the phone and in store. I'm a young lady that saved up for this and I feel like that I've been robbed. I will never buy anything from this company again. This was the worst experience.

When we entered the store we visited the display area where the Samsung Galaxy S5 was located. The signs on the product still had the "sale price" as was advertised. The associate was very friendly and asked to help us. I stated that I was interested in the Galaxy S5. This associate had to program another customer’s phone and sent another associate to assist us. We went back to the display to look at the phone, stating that we had seen the ad on television the night before. The associate then told us that the phones were $99.00, I then showed her the pricing was still the same as advertised on the display and there was no end date on the signs. Then she stated that the "sale" had gone "off" the previous day. She stated that she had to speak to a manager about the advertise signs that were still on the product.

At that time the manager came over and pulled ALL of the pricing signs off of that display. He stood there punching on his hand scanner, having to restart it. I asked him if he was the manager on duty and he responded, yes. When he got the scanner back on he said that the sale had gone off on Saturday. I explained that we had seen the ad on the previous night (Saturday) and the signs on the displays were the same as the advertisement. I asked him if he was going to honor the prices that were clearly on the display and that there was no expiration date on them. He rudely told me that he would NOT honor that pricing.

At that point I was furious and told him that he just lost my business and walked out of the store. There was absolutely no effort on his part to even try to accommodate me as a customer. I understand that sales expire but with no expiration date on the display and the way that the manager handled himself was about the rudest that I have ever been treated in my life!