AJ Madison Reviews

When machine arrived, out of box doesn't work. Contacted them by email, never got a response, called them waited online for over 45 minutes to get a fool who said I needed to contact the manufacturer. Uh no, said I want a refund and they can come and get the machine. Here we are 6 weeks later and nothing has been done. Filed dispute with credit card, filed a BBB complaint, as we will pay not one dime for this piece of crap. Buyer beware, deceptive, fraudulent, and worthless customer service. A complete failure and deceptive vendor.

Another week and a half passed and nothing. I finally contacted them and threatened legal action if my order wasn't shipped by a certain day. I would have just demanded my money back and cancelled my order but I was afraid that that would have been more difficult than getting my item. Once I threatened them, suddenly I get an email with a valid tracking number. I was holding my breath until it showed up. I will never shop this company again. They never even apologized for all the difficulty I had in getting my item. Now I will have to have the installer come back out because it wasn't there when he was scheduled earlier. It took about a month to finally receive this item. Do not do business with this company. They are crooks.

8th of July tried tracking, no change. Called number once again, talked to lady who said it shipped, gave me a tracking number and new phone number to call. Man said it was in warehouse, they would call late next week to set up delivery. At this point I really don't believe it's even shipped or where my stove is at. After all this I spent time researching company (should have done that first) and there many horror stories just like mine and not all of them end well. At this point I would love to get my Money back and be done with this. At this point I will never be happy with this purchase.

However before I left she said she would resolve this issue and mentioned could I split costs. I was told she would not drop the ball and that I would hear back from her. In the spirit of compromise, I was willing to pay a portion of dented door since I "waited too long". It's 5 months later and once again emails and calls have gone ignored. They are just very dismissive (this is twice now) and have a horrible rep which I didn't google before going. Now I have a dent in my nice fridge they caused! Had I known they won't stand behind their mistakes at delivery, I would have taken my $$ elsewhere. True scam artists don't deal with them. As a business owner myself, I can say any potential saving isn't worth it if a company doesn't have good customer service and professionalism!!! Reality is, it's better to pay for quality in both merchandise and service!

The item was delivered while contractors were here working. I left a note on the door indicating that there were workers in the back. You could hear the machinery running and the garage door was wide open. The company left the range on the floor of the open garage, without obtaining a signature. We opened the box to view the item; everything looked good. Now came time to place the item, unfortunately two months later, as cabinets were not in as of yet. As the three guys carried the range in, as it was big, bulky and heavy, it was seen that the bottom was falling out. When the item was placed on the cabinet, which would have become its new spot, it was seen that the range was dented from the top down. Using a straight edge, you could see the gap.

This is not a fragile item, so it must have been extreme pressure on the item to cause this damage, which also broke the burner. This too was not detected until lifting the burner off the stove as it was neatly fitted like a puzzle piece. There was no visible damage to the box, so this looks like it had to happen prior to shipping. AJ Madison has a notice claiming that you must contact the seller within 48 hours of receiving your item to let them know the product is damaged. However, no one called within 48 hours to report this damage as the husband of the house would have had to lift a 175 lb item out of the box to determine this type of damage. Taking this item out of the box takes several guys. This range takes preparation before installing. Unfortunately, my cabinets just arrived and it is two months after receiving the merchandise. But the item was viewed and in the box, it looked perfect, so there did not appear to be any reason to return the merchandise.

I have made contact with the seller several times and this is not acceptable, as this did not occur when shipping. The contractor has done many jobs and claims that this appears to have occurred before it was shipped. Now in reading other complaints about this company, all of this makes sense. I wish I read the reviews before ordering. The problem here is that I am out $3,000.00 and this is not acceptable. I ordered all of my other appliances from an Ebay customer and they came in beautiful within two weeks. Send me the email address so that I can send photos from my phone.

So I called another company that specializes in installation of these units. When they got the unit wired and hooked up, after spending 500 (This was not their full price. They usually charge 1200.00 for installation.), I was told that the compressor was broken. I then tried to contact a representative at AJ Madison for "damages" and was sent directly to voice mail, every single time I called. No one ever called me back. So I sent several emails to AJ Madison including a copy of the bill from the company I used to install the product (Aire Serve), asking for a replacement of the unit and to have the installation of the replacement unit covered.

No one at AJ Madison ever got back to me. When I talked to Frigidaire, they said they would cover a new unit and installation. So I waited a couple of days, called Frigidaire/Electrolux back and was told that they would not cover installation. This was all after talking to 6 people at Frigidaire; Three of the representatives told me that reinstallation would be covered and the other three said it would not. I will be filing a complaint with the Better Business Bureau against both companies, unless complete retribution/replacement/reimbursed installation/satisfaction is implemented.

Note: AJ Madison's policy is not to remove any packaging from customer's home.

The delivery team left quickly. Upon further inspection, while removing additional plastic wrap & styro-foam pieces from the interior unit, damage (a crack) was discovered to a corner area, located on an upper portion of the door. Contact was immediately made with the delivery team, along with company.

The company advised that no returns could be made without the original packaging. I advised that the delivery team rushed away, removing all signs of packaging and crates. The company offered to replace the damaged door & advised that I would never know that the damage exists. Due to the location of the damage, internal damage may have resulted as a result. I advised that I did not want the door replaced, nor half off, but a full refund. Again, I was told that the unit could not be returned without the original packaging. Correspondence was made multiple times with AJ Madison Inc. via telephone, & email on the following dates & approx. times:

I simply can't understand how AJ Madison can accept the return of the unit, yet fail to refund my money. Please help me... Again, I live in Atlanta, Ga.