AJ Madison Reviews

I ordered a fridge freezer and trim kit from these guys in March. Product came reasonably quickly. When installed, fridge didn’t work. Multiple calls, multiple emails, multiple messages. All ignored. When I finally reached someone, they promised to get things rolling to get the fridge fixed in 48 hours. Days passed. More calls, more hour long waits on hold. Problem finally fixed weeks after it was discovered, and zero follow up from them. Now attempting to return a trim kit from them. Spent an hour and a half on hold only to be disconnected by them when I was next up. Don’t trust this company. They are really good in getting your money, and then will do or say anything to get you off the phone when there is a problem. They will outright lie to you. Believe nothing they say. Customer service so bad it gave me cancer.

Bought a Bosch dryer thinking that buying local would be advantageous. I pay $50 for installation and $25 to take away old one. Big mistake. Gave me a 4 hour window. Said would give me half hour warning. No warning. Delivery man calls from street. I ask for 20 minutes to get to the building from work. Delivery man leaves before I get there. Rescheduled for next day. Given 9-1 pm window. I call at 1 pm. They tell me 3 pm. Delivery truck shows up at 3:15 pm. They say they will not install OR take away the old one.

I ordered 4 appliances from AJ Madison. 3 arrived in good shape, but the fridge was dented. The fridge was very poorly packaged and was inevitably going to be damaged during shipment. After several attempts at contacting customer support, new refrigerator doors were sent. When they arrived one door was crushed and the other had dents. These were only in light boxes with small bubble wrap around them. Again, they were doomed to be dented. Contacted customer service again. It took a while to get a response, but they said they would get back in touch with me after contacting the manufacturer. That was a month ago. An email inquiry during this month was never responded to. I placed the order for these appliances 2 months ago and I am still waiting for them to fix the dented fridge door.

I received a Maytag washer and inspected the packaging as the company’s email demanded. The packaging itself was highly unusual. The washer came with foam corners with the machine wrapped in plastic - no box. The packaging was undamaged so I accepted delivery. After installing it I noted the door didn’t seal because there was a dent in the corner causing the door to be misaligned.

After waiting THREE months on delivery of a kitchen unit, the delivery company did not deliver one of our cabinets, however we did not know that the cabinet was missing until our contractor arrived and started opening boxes and found that it was not there. AJ Madison is REFUSING to make this right because a delivery confirmation was signed. We were not aware that we had to open all the boxes and check for every single piece before the delivery company left. As far as I knew the cabinet was in one of the large boxes delivered.

Wish I could give a ZERO star rating! Horrible experience with an online purchase. They confirmed my order and called me two days prior to delivery to say they "LOST MY ACCOUNT NUMBER." (Comforting to know they LOST it with all the cybersecurity issues going on?) After giving them the information AGAIN, they said "OK, your item will ship next week." That would be fine if my contractor was not waiting on these to arrive on the promised day. What is most upsetting is that their initial sales rep, and even their customer service manager would not return phone calls or emails! Steer clear, this company is a train wreck. They offered no apologies or explanations. AVOID THEM!!!

NEVER do business with AJ Madison. I ordered a Bosch dishwasher and arranged for installation of the new machine and removal of my old one through AJ Madison. They said it would be $175 for that, then they said $200. That should have been a warning! But since I have no help at home, I agreed. Today, 4 weeks later, the delivery guys from A1 Distribution show up with the Bosch, but say they won't do the installation. The invoice even said it was supposed to be installed, but A1 said they never do installation at all. (Did AJ Madison or A1 say so before? Nope.)

I refer everyone to this site. My beautiful range arrive on the West coast in 8 days. It was delivered right to the door. The price was amazing. I had one tiny problem. I emailed and they responded within 24 hours. Very good service. No problem with credit card payment. You can even call to get extra technical advice if you need it. I needed to convert from natural gas to propane. They had the kit. This is my go to place.

Ordered a refrigerator in mid Nov. to avoid holiday rush. Two weeks later was told it was backordered. Shipped out another week later with no delivery date. Sat in my state for two weeks before I was able to schedule a shipment. Earliest delivery date was just before Christmas when I would be out of town. Delivery scheduled for January. I like the price I paid but, in retrospect, would have rather paid more for faster delivery.

I purchased a GE Double Oven from AJ Madison. Initially, the customer service sales representative was very courteous and accommodating. I was given a fair price, added the 5 year warranty at no charge along with inside delivery at no charge. I was told that the ovens would be installed when the unit was delivered. I found that to be a bit strange as I have never had anything delivered and installed by the delivery service on such an item that needs expertise and know-how. I called the salesman who previously placed the order to verify the installment scenario about a week prior to delivery. He never returned two phone calls and one email.

Ordered kitchen appliance package and they emailed me a week later to let me know that 2 of the items were discontinued and the replacement 3 weeks out. They need to update their website and let customers know accurate delivery information. I think they will not be in business much longer.

Customer service is useless, only shipped after repeated attempts to contact these guys. Not worth it, should have ordered from Amazon instead. In this day and age, 3 weeks to get a robe hook is NOT acceptable, non-existent customer service adds insult. Won't ever buy from these guys again.

AJ Madison offered the best price for 4 GE Cafe appliances beating the competition by almost 2 thousand dollars. The service was excellent. Had no problems. Got free shipping. Declined the upsell to bring appliances inside the house. They said products would only be taken to the curb. All four products were brought inside and unpacked with no extra charges. They even left shipping blanket.

Ordered a dishwasher. Loved the website. Loved the price. No contact for days after purchase. Finally got an email notifying of a back order. Then no response to my emails. Called customer service, they claim to open at 9:00am Eastern so I called at 9:10am and got a message telling me to call back during normal business hours. Finally got someone on the phone. A bit rude. Interrupted me. No offer to do anything other than telling me the dishwasher is on backorder and will ship when it arrives. 2 weeks to receive a product with poor customer service is not cool. I cancelled the order. I'll buy local this time.

I purchased a Blomberg refrigerator from AJ Madison in New York, the refrigerator was delivered with a door ding and a faulty icemaker/water dispenser. I call and a service tech come over to repair the water dispenser, it was repaired, the service tech needed to order a new door. Three doors have been delivered to my home. Each door had damage. I have been working on having the door replaced for over 9 months to no avail. Trying to work with AJ Madison for nine months. I finally decided to call an attorney who deals in California Lemon Laws. Note to other buyers who even think about purchasing any product from AJ Madison or any company out of California. YOU HAVE NO RIGHTS IN CALIFORNIA UNDER THE LEMON LAW if purchased outside of California. AJ Madison and other companies know the law better than we do. This has been a very valuable lesson and a costly one.

We purchased a VERY expensive Blomberg washer and dryer and thought we were saving money by getting a "warehouse deal". The machines they sent were totally used and broken beyond belief. So badly in fact that we were not even able to install them. After several calls to their customer service and sitting on hold for 30-60 min each time, they kept pushing us off trying to involve Blomberg in the return. After I finally threatened to decline the charge, they agreed to take back the machines (within 1 day of their 30 day return policy). It's now been almost 30 days and I still don't have my refund. When I called their response was "So sorry, we don't know why it wasn't processed." Seriously?? This company offers ZERO customer service and sends out used, broken appliances. Stay away!

I had an unacceptable and horrible experience with AJ Madison. I initially ordered a refrigerator from them in early July. The salesperson I dealt with, Mendy ** charged my debit card an incorrect amount. Then he cancelled that transaction, but proceeded to try to charge my card 5 more times. Of course my bank put a block on my card, because they detected fraudulent activity. Instead of calling me, this salesperson, Mendy ** just continued to run my card, so my bank held my funds for 15 business days. I tried to contact AJ Madison on several occasions, but they never took any blame for their employee who should never have ran my card 5 times.

I'm still waiting on order placed July 6. They said it will be put on a truck the end of this week & will take 7 - 10 days to arrive. They now are lying & say they don't offer installation or removal from the box. I've ordered a refrigerator, washer, & dryer.

We Ordered a Verona gas range and exhaust hood from A. J Madison of Boston, Mass. the last week in August 2015. The range finally arrived on Friday the 18th of September and I waited at the house for over an hour after I got the call telling me that the delivery guys would be there within 30 minutes. Had to take time off work to meet them. That evening when we had a chance to unbox the unit, it became apparent that there was shipping damage to the lower right panel. I emailed A.J. Madison immediately to be sure that we were within the allotted time to report damage. We received no reply from the email.

I purchased a washer dryer set from AJ Madison. The salesman sold me on the extended warranty through New Leaf. First issue is that it was damaged when it was received. AJ Madison did a good job and had it replaced quickly. Then exactly one year later the dryer went out. No problem right, after all I purchased the extended warranty. Well that company can't find anyone to service the sorter so basically, AJ Madison is selling a product that does not work and then they washed their hands off the order and that my only option is to talk to New Leaf and AJ Madison will have nothing more to do with it even though they sold a service that does not exist to me. So my advice is NOT to go through AJ Madison unless they are a local company for you to deal with.

I placed an order for a GE refrigerator paid for it and had nothing but aggravation! I advised the salesman that I have a built in Monogram that needs to be removed, his response “no problem!” AJ Madison could not find a company to remove the old refrigerator, I took action and had it done. Paid out of pocket. After further and complaint they gave me a lousy $200 towards an expense of $750, claiming they did not tell me to hire the company! The new fridge came a day later than promised, dented and not properly installed. I spoke to customer service and will send them pics and we shall see how they resolve this saga??? Business is competitive and customer service should be priority!!!

I ordered a stove. Received the stove the next day. So impressed. No damage to the box. Opened the box 6 days later and I had a damaged stove. The side was all pushed in and the top on side had a crease I called the company. Talked to Sera. Followed direction to send pictures. Been calling them for weeks. They will not return my call. I am stuck with a damaged stove but they got paid. Not happy.

I purchased a wall mountable microwave oven last week from their store. I was charged for the oven plus $75 installation plus $25 for removal of existing oven plus tax, all on my credit card. When their installer arrived he immediately informed me that he will not be able to install the microwave because of a half inch discrepancy and that he would have to drill into my kitchen backsplash which he is unauthorized to do. He left immediately without even unpacking the new oven.

I was so excited for my new fridge. So excited. I ordered it March 2nd. It's now March 29th and we have been getting the runaround for WEEKS. STILL NO FRIDGE. They blame the freight company, the freight company blames AJ Madison. I'll tell you what: I wish I would have looked at reviews before purchasing from this company. DO NOT PURCHASE ANYTHING FROM THEM!!! From what other reviewers say, even if we cancel the order, we will have to fight to get our money back, AND they are going to charge restock fees etc. which were never mentioned in the first place. How in the world can a company like this even exist!?!?

I purchased 3 GE kitchen appliances for my home from AJ Madison. During the purchase process a company representative phoned me to review the purchase and confirm the shipping address including final destination. One of the appliances, an oven range arrived dented and the owner's manual was missing. When I called AJ Madison to discuss the dent and missing owner's manual, I was informed that the warranty was null and void once it was shipped from the US to the Virgin Islands and that I should have uncrated it in Florida when it was delivered to the overseas shipping company to inspect it.

I ordered a refrigerator from this outfit, and immediately started getting marketing scam such as extended warranty "offers" from them. Three days later, they informed me that the model I had ordered was not yet produced which is an outright lie - it is widely available. Instead, they offered a lousy "product" that they apparently don't know how to get rid of.

I purchased a Samsung Range from AJ Madison on 02/12/2017. It was delivered yesterday 02/22/2017 and, while I haven't had time to really put the range through its space, I could NOT be more satisfied with my buying experience. I was kept updated on the delivery via phone calls and timely emails. The delivery personnel could not have been more professional or polite. Customer Service at AJ Madison has been excellent. Absolutely no regrets and highly recommend. Looking forward to future purchases.

Beware, they drop ship some items directly from the manufacturer. Because of this, they lose visibility of stock and you will be charged for something that never shipped. If knowing the delivery date is important to you, I would not use this site. Also, the customer service agents are not very helpful and are quick to blame the manufacturer. The word "assume" was used by them several times regarding shipping in my interaction with them. Too much undue stress for such big ticket items, look elsewhere.

We ordered a $1500 replacement oven from AJ Madison when our oven died and the manufacturer would not replace it. Within 24 hours of purchase we received a call from the manufacturer saying that they changed their mind and would indeed place it. I called AJ Madison to cancel the order, and they said that they couldn't because it already shipped. I called the shipping company and they said that they haven't even picked up the oven from the warehouse of AJ Madison. I told the shipping company not to pick up the unit and called AJ Madison back. The representative a AJ Madison said they would look into what was happening and email me.

I recently purchased a washer & dryer from AJ Madison. I ordered it on a Tuesday afternoon and received in Louisiana the following Monday. Delivery was on time and the guys brought it in the house. I couldn't have been more pleased with the service I received. I received it quicker ordering it online than if I had purchased it locally, I didn't have to pay a delivery charge and the items I ordered were in stock. Great service!

I ordered over $7,000 of appliances. Shipped later than advised with multiple miscommunications on the shipping. Refrigerator, LG, was inoperable and again difficulty getting communication on return, after 2 days still waiting to hear. Micro didn't arrive with package two days ago and still waiting to hear when it might arrive. BUY LOCAL, it might cost more money but well worth it if you value good service and your time. I have hours into this without satisfaction.

Canceled an order one week ago. The order was never shipped, never delivered, but our credit card was charged $ 4.700.00. Presently fighting like hell to get the credit. Issued a formal complaint against the company with Chase Bank. Be careful with these folks and your credit card. Real quick to charge the card - REAL SLOW to issue and credit. We still don't have our credit.

I ordered a Viking Range 1 year ago. Had problems with the door sealing. Viking sent two new doors and couldn't get it right. Had A.J. Madison refund my money. Had problems since the unit arrived a year ago.A. J. decided to keep my money ($400.00) for my extended warranty and now will not return calls. They said it was too long ago. WHAT?? It is a five year warranty. Had it one year. My dear friend at A.J. Ivy in customer service won't return a call or answer my many attempts to get her on the phone. Terrible company to deal with. Don't do it!!!

This company advertised a credit card and 0% interest installment payments over 12 months. After I placed the order online using their credit offer, I received a call from customer service that I could not use the installment plan on the particular item I ordered and had to provide my own payment method and pay in full. Then when I asked them to confirm the size of the shipping container, they lied about the size of the package. I paid for white glove delivery to ensure that delivery would be completed to my third floor walk up. They assured me it would be done. After two failed delivery notifications, they showed up on the third delivery date and left the package in my driveway claiming the shipping container could not make it up the stairs.

Customer service is terrible. Can not get through on the phone. Annoying recordings only bring you to hold forever on the phone, no pick up... Or leave a message and never get a return call. Have no idea when my appliance will arrive. It's been 10 days and can not find out a thing... I won't be shopping here again. Tracking info still tells me processing, when my cc has been charged. What's up with that??

I read all the reviews on AJ Madison & AM home delivery, & it made me want to cancel my order. The one negative on them is they charge a 30% restocking fee. That is really unfair. No other company does that. Just be aware of that. They said my fridge would be here in 3 to 10 days, and it came in 8, and AM kept me informed. The men that delivered it and installed it were great. Most reviews I read on AM home delivery were not very good. I can't stress enough how professional and helpful they were. The ONLY reason I would not recommend AJ Madison is that 30% restocking fee. Love my new LG refrigerator.

I ordered a Samsung refrigerator online. Delivery was two hours late and the unit never worked. It's now 9 pm and we're on the phone and are told that it's our issue. They installed the unit so it's between me and Samsung. Samsung repair customer service does not return phone calls and neither does AJ Madison. Shop elsewhere my friends.

After a bit of wrangling, not only did we get the correct microwave delivered in record time, Jerry Shapiro also waived the restocking and delivery fees. I'm pleased to upgrade my rating to 5 stars because of the willingness of the company to make things right quickly once they realized their error. I'd use them again and have recommended them to my friends.

First off you need to be aware this place is in New Jersey if you are across the country! Who could ever expect to receive an appliance in good working order being trucked all the way across the country! I placed an order not knowing how far they were and that it was going to take an excess of 2 weeks. Who can live w/out a refrigerator for that amount of time, all because they are cheaper and don't charge sales tax. Worst experience of my life! These people are dishonest and will take your money! Also when I placed my order there was nothing on their website about a restocking fee and that my friends is illegal to state that after the fact.

Nor sure if it was this review or my constant emails to AJMadison but I got a call from Megan in customer service the next day. She promised to pay the plumber bill as soon as I forward it to them. I haven't gotten the bill from the plumber yet so we are still not completely closed out on this one but it looks good just now.

I shop online - Amazon, Home Depot, Houzz - NO ONE has a return policy that charges a 30% restocking fee ($36) and insist that you send the item (cost $34) the same way you received it - a total of $68 dollars on a $129.00 item. So the total cost to me to return is $72.00 or over half what the item costs. In addition I do not give my email online but did so with them for the order and then received over 75 solicitations to my email. This is not a reputable company. I would never do business with them again. This is the first negative review I have ever done so trust me don't order from them.

This is the third appliance we have purchased from AJ Madison, the first two purchased were great so we contacted AJ Madison on 6/26 and placed an order with David ** for a GE built in oven model PT7050DF4WW and 58 yr. service plan. In placing the order Mr. ** stated that there would not be any delivery charge and that installation would cost $30.00 dollars which we would have to pay the delivery company. He was unsure if there would be an additional $30.00 charge to remove the old oven.

We emphasized the importance of receiving the appliance within a couple days, and were assured that was not a problem. But, it is a problem. The appliance never arrived. Can't reach anyone at the delivery company, and AJ customer service cannot assure delivery. I'm now trying to get a refund. What a nightmare!

Unit came damaged. It has been almost 1 week sitting in my garage. They offered to send out another unit but I declined and wanted a refund. They said they needed to alert the transportation company for you before they would issue a visa credit. Well 1 week gone by, they are slow playing me so not to start my refund. What a bunch of low lifes. Rating my experience 0.0.

The only thing I did right when I purchased an LG Double Oven (LWD3010ST) from AJ Madison (online) was to purchase the extended 5-year warranty (New Leaf Warranty company). This oven has been "repaired" so many times that I am about to run out of warranty and I still have over 2 years of time left on the warranty, but nearly no money. As soon as New Leaf hits the $2400 mark in repairs, then they have "fulfilled the terms of the warranty". This oven is a LEMON and AJ Madison will not do anything to replace it. New Leaf Warranty will not do anything except keep applying band-aids in the form of short term repairs. DO NOT BUY THIS OVEN and DO NOT DO BUSINESS WITH AJ MADISON.

Dryer came damaged. Customer service promised redelivery but then 1 week later stated it would be another 2 weeks to ship. No interest in customer recovery even from service manager Deborah. Rude and unresponsive in communications.

We purchased a refrigeration unit for our business that arrived damaged. I contacted AJ Madison about the issue and wanted to replace the unit. They said they no longer had it in stock, so I asked for a refund. We had since moved the bank account that was used to make the purchase. They picked the unit up, but refused to issue us a refund check. After trying to work very politely with the customer service department for 3 mos, they have quit communicating with me at all. I have reached my limit and have submitted all of my supporting documentation to our lawyer in order to get any movement on this. DON'T BUY FROM AJ MADISON. THEY WILL HAPPILY TAKE THOUSANDS OF DOLLARS OUT OF SMALL BUSINESS' HANDS.

I ordered a washer and dryer and told the sales person that I would let him know when I could take delivery since I am remodeling the house including the laundry room. Far before the rehab was done, I received an email stating that the set would be delivered that weekend. When I called and reminded them that the date was premature, they insisted that if I did not take delivery that weekend (I was taking my daughter to college), they would charge me 25 dollars per week until delivery. This was never stated during our transaction. I arranged to have the set delivered the next weekend. I was told to be at the house between 11 AM and 3 PM.

I ordered a gas wall oven from AJ Madison as they were one of the few that had one in the size I needed. My experience with the salesperson was good. Unfortunately, when the oven arrived it was the wrong model, an electric oven. I informed customer service of this and they placed the gas oven on order for me and had the electric oven picked up when the gas oven was delivered. I did have to pay for the gas oven on my credit card but when the electric oven arrived back at AJ Madison I received full credit for it. There was no charge for shipping the electric oven back and no restocking fees when it arrived. They made a mistake but they owned it and made it right. I would do business with them again with no reservations.

Late last November, I purchased a high end dishwasher from AJ Madison. The purchase process went very smoothly, and the product was received in a very timely manner. I was thrilled. When I received the product, it came packaged with cardboard top and bottom with rigid foam supports at corners wrapped in heavy plastic. At time of receipt, I pulled back the plastic and did a cursory inspection of the unit and all looked fine. The product sat untouched for 2 to 3 weeks due to my travelling for the holidays. Upon returning, the unit was brought into the kitchen and completely unpacked in preparation for installation. Under the lighting in the kitchen which was much better than in the garage, it became apparent there was a, albeit minor in terms of depth, dent that was very visible on the front door.

I ordered a new fridge/freezer from this company last week. They said they would deliver today (Monday) or tomorrow (Tuesday). It's Christmas Friday and I'm struggling without functioning appliances. So they try to call me this morning and I miss the call. They leave me a voicemail to ask me to call them. They then send a ** email about how they've been trying to contact me and can't get hold of me. I called back about 5 minutes after they left me the voicemail and sent the email. I'm kept on hold repeatedly and it takes three calls to finally speak to someone.

I purchased a Viking electric cooktop and extended warranty plan through the AJ Madison website on October 17th, 2015 for the amount of $1,398.00. On October 20th I received my first email, stating that my item was not scheduled to be released by the manufacturer for 4 weeks. Ok, even though there was nothing on the site when I purchased it annotating this, it was not a big deal. I then get an email on October 22 stating that my item had shipped via AM Home Delivery, and that I would receive a call from the freight carrier to schedule a delivery time.

I have ordered from you before and have always been pleased with your service. I ordered two pedestals from you for a Whirlpool Compact Washer and a Compact Dryer that I purchased directly from Whirlpool. The Whirlpool Service Center where I purchased them did not offer pedestals, as they are NOT a Whirlpool product. All I was told was that they were pedestal compatible, but would have to order them from a dealer.

Bought the SUMMIT BIM45 Ice maker. Talked to them, read all the information on the description. Says it will produce up to 32 pounds of clear ice per day and store up to 25 pounds of that ice. Three days later the ice has melted and turned to a bin of water. Clearly something must be wrong right? I bought extended warranty, I have 1 yr mfg warranty so I am not worried. I called Summit. They told me that the BIM45 Ice maker will sure enough make 32 pounds of ice per day and it will store that ice for zero-time frame. The moment the ice hits the bucket it will begin to melt. "Why" I asked? "The machine does not have a 'thermostat'" the Summit Technician says. "It's made only for people who use the ice as fast as it makes it." I told him to ready through the brochure with me... He did, and agreed it is very misleading and that nowhere does it say the ice will melt or must be used right away.

11 Oct 15, I ordered a 4.3 cu. ft. GE washing machine. The order was processed and shipped on 15OCT15; the hold up being no one knew 'So.' ... Ave. was the abbreviation for 'South'. After 2 days of leg work, I located the washer where it sat for 5 days / 28 miles from me. It was delivered on Fri. 23 Oct 15. On 24 Oct 15, following AJ. Madison's 'Disclaimer Policy' Instructions for 'Defective Merchandise', "Though packaging appears intact, the product may have incurred damage due to improper handling. 'Plug in' appliance ASAP... It is important that you 'install' appliance as soon as you can to make sure it operates properly. If you receive item that is defective upon delivery that is not due to shipping damages, contact Customer Service Support within 24 hours of receipt." I found the washer did not function properly.

I order over a month ago over 20,000.00 worth of appliances. Was promised delivery that week. I did finally receive part delivery 10/8 over a month late. Was promised another oven, microwave today. I just called products not scheduled for delivery. I'm still awaiting 3 more appliances. Have been given numerous delivery dates, nothing comes. No phone calls. My contract has now finish up the job and does not want to come back to install. I will be calling again today and awaiting another excuse. Beware!! This is a common complaint now that I'm taking the time to read reviews. Beware.

I ordered a dishwasher for my daughter on 9/15/15 from AJ Madison. My credit card was charged on 9/17/15 and I got an e-mail stating that the dishwasher was shipped. No information was included on a delivery date. No dishwasher appeared, so I called at the end of September and after 30 minutes on hold, I was told the shipping company had passed off the delivery to a local (Utah) company. Again, the dishwasher did not appear. I called the local company and they said they had no record of having received the dishwasher. Another call to AJ Madison and more BS from their "customer service" representative. I gave up yesterday, and disputed the transaction with my credit card company. My daughter will still get her dishwasher, but not from this company!

I have been ordering from AJ Madison for years, and have never experienced a problem. They have what I want and it comes on time. I just received an order for a fridge, 2 ranges, 2 dishwashers, and a microwave range hood - and save $1,000 compared to the local home improvement store.

I placed a large order for a new rental - refrigerator, oven, microwave, dishwasher, washer and dryer on August 31st. My credit card was charged and I never received any updates on my order status which stated 10 days. I wrote numerous times and was told delivery would be made. I would wait on the day they stated and no call or no delivery. I finally received my order on October 1st but the microwave was missing. I have tried to call, written several emails and still no response but they have my money. I would stay away from this company. The worst customer service I have ever had.

My elderly parents purchased a new refrigerator from AJ Madison in December of 2014. They called after a few days to tell them the model they wanted was not available, and suggested an LG brand instead of the one they wanted. They agreed and AJ Madison delivered the refrigerator, which was installed a few weeks later in their new place. From the moment the appliance was installed, it displayed an error code on the digital panel, and the ice maker would not dispense ice, nor would the water dispenser dispense water. They called AJ Madison, and LG, and they arranged for a service call from a manufacturer certified technician. The manufacturer certified technician has worked on the refrigerator 10 times (over a 9 month period), and the ice maker and water dispenser still do not dispense, and the error code still shows the same "E IS". It is now 10 months later, and the refrigerator is not working properly.

I ordered appliances for a new kitchen from AJ Madison and I very much regret that decision. Their customer service is probably the worst on the planet. I had placed this order at the beginning of our renovation (back in June) but when it came to the delivery date (in Aug) I was told that the AC we had ordered was not available and they had to switch out the model. Plus, the refrigerator was shipped with a dented door. We were told that the issue would be resolved within 10 days and we are still trying to resolve the situation and it's already end of September... albeit after spending countless hours on the phone with them, emails, follow ups, etc. etc. which continues.

Ordered cook-top 9/03/15. Credit card was charged 9/03/15. Unit left warehouse 9/08/15. No update on shippers tracking website (they own the shipping company) until 9/16/15. Truck arrived 9/17/15 with a box that looked like it had been run over. After inspection, the right rear corner was crushed beyond ANY hope of repair. Truck guy, who barely spoke enough English to make kindergarten sentences, tried to see if I was interested in a discount. I wouldn't want this unit in my garage if it was free. AJ Madison said it would be 7-10 business days before they could refund my purchase. In their time warp, that's 2 weeks. Was trying to do a quick/inexpensive kitchen remodel and now I have no cook-top for a month and they still have my money. I WOULDN'T BUY A TOASTER FROM THIS COMPANY BECAUSE IT WILL BE TOAST IF/WHEN IT FINALLY ARRIVES.

Whirlpool refrigerator and convection flattop electric cooking. Ordered both within the last month both arrived perfect and the price was very fair, not a problem, will order in the future, great follow up. Shipping was terrific, on time, and helpful.

I am submitting a positive review of this company although I initially did not think things were going to work out. We ordered a Samsung Built In side by side refrigerator freezer. We primarily went with AJ Madison due to price and the sales experience on the phone was a good one. I hate to make a $5000 plus purchase with a company so far away but we were assured it would all work out. After about 2 weeks the unit arrived and was placed in the kitchen. Per our agreement I was to start the unit and final install it. Well bad news is the unit would not cool from the start. Being a technical person I found out how to read the trouble codes which revealed a defective condenser fan.

This is the absolute worst company to do business with. I had to call the Attorney General to report their lying and thieving ways. I warn you, they will overcharge you and charge you again to correct their mistakes. They will promise you things have been shipped and then tell you two weeks later it was on back order and then charge you a fee again to order something different. They will put you hold for hours on purpose and then give you a major attitude when they finally pick up. I warn you, do not use this company. They are heartless people.

Without getting in too boring detail, these knuckleheads namely ** were quick to take my money and then proceed to blow me off after at least 50 phone calls. The worst customer service on the planet. Don't let their slick showroom fool you. They try to wear you down until you give up calling. The installers are useless and I highly recommend NOT ordering anything from them. Disorganized, uncaring, horrible operation. I feel so incredibly ripped off and was. They still owe me money and parts which I will never get until I hire a lawyer. I have never had a worse experience in my life. They are great at one thing and one thing only, and that's taking your money. BEWARE OF THIS HORRIBLE, DISHONEST, UNCARING, INCOMPETENT, COMPANY...AMEN.

After posting a negative review to Yelp, AJ Madison (must have) contacted A&M Home Delivery and asked them to resolve this issue just prior to the court date. After several calls we were able to come to a fair resolution that covered the damages to my flooring.

Hi! I am writing to voice my extreme displeasure with your company thus far and I have not even received my appliances yet. These appliances were ordered on 02/14/2015. Then several days later, I received a very unclear e-mail stating that an item was back ordered. I did not realize this would delay the entire order - delaying our construction process completely. I had to call myself to figure this out. I then did not receive a confirmation e-mail of shipping and had to call myself once I checked online to see that they had shipped LAST WEEK - after a 2/14 order - with no notification. I was sent a confirmation e-mail after calling myself to get it and was told they typically arrive in 7-10 days.

I ordered a Maytag gas dryer from AJ Madison. When the dryer was delivered I did not notice that the front panel was dented from underneath, and the dent was not noticeable until the next day. I filed a claim with Specialized Transportation, the freight handler, and though they paid for the vinyl floor damage caused by moving the appliance, they denied payment to replace the dented front panel. The reason for the denial was that I had signed off on the shipment without exceptions.

In this day of web technologies, I expect businesses to provide ample information to customers when items are back-ordered. This company showed that they had an LG microwave which I have been shopping for, at a lower price than elsewhere. Unfortunately, they didn't actually have the product in stock and do not have a timely supply chain to obtain it. The site does not let you know an item is back-ordered when you order, nor afterwards while you are waiting for the order to be filled. The only way I found out was when I noticed I never got a shipping notice, so I went back to the site to find out it was still "processing." I clicked a button which then caused a customer representative to send me an email with the status, which was that the item was on a "slight back order" and was "scheduled to be shipped within the next two to three weeks."

I called to change my order BEFORE it was delivered - they charged me a 30% restocking fee of $750 even though I was going replace with the same exact product. The product was still on the truck at the warehouse!! And, instead of warning you of this charge, they hide it. They also won't tell you what they are charging you over the phone, only in email, and even then, they just say $30%, they don't tell you 30% of what, and refuse to give you an exact amount. They are complete rip-off artists.

I am very displeased with this company. The first dishwasher they delivered had a huge dent in it. I called immediately the next morning to tell them. They did replace it, but the delivery person was surly like it was my fault the first one was dented and he had to come again! When we went to install the appliance, we found out that the door was only 28" high while most base cabinet doors are 30" high. After writing Bosch to find out what was going on, they informed me that this model was an ADA compliant model!

We received our $4,500 gas range missing a part. AJ Madison said they won't make it right because we waited over 30 days to notify them, saying it's stated clearly on website. We did not order it on the website. We ordered direct on the telephone and were never informed of this verbally. Dishonest company... BUYER BEWARE!

The absolute WORST customer service. They are rude. The managers are cowards who do not take calls. Talking to you Deborah.

I placed a VERY large order with AJ Madison which they were more than happy to take. I asked for delivery to be made after the new year as we were not ready to receive our appliances by year-end. After promising me up and down that they would not deliver till the first week of January, they shipped the order early (on December 30) which then caused major issues for me as I had to return one of the items (I would not have had to return anything had they delivered when they said they would). Then they insisted that I needed to pay for the return of the item as it was not their fault! They refused to acknowledge that they were at fault and tried to make it about "delivery" vs "shipment". Bottom line: They have THE WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH!!!

I bought $25,000 worth of equipment from these guys. They sent me out the wrong stoves and they are now trying to charge me $2000 to return the stoves. I have been waiting over two months for laundry units that I bought as well under still on backorder. They don't issue you a return policy when you buy. Their customer service is impossible to deal with. Don't ever purchase from these guys.

They are a horribly deceptive company. Ordered a Maytag washer which came three weeks later, broken, right out of the box. Mind you waiting three weeks for machine to come to do loads of laundry is unacceptable at best. They send a tracking number nearly two weeks after order, of course stealing your money in the mean time, which never worked. Sent email asking when I would be able to track, responded three days later with an obtuse answer. Never was able to track, suddenly delivery company calls and says they're only delivering sooner because AJ Madison put a rush on it. What? A rush three weeks later.

This company is a classic example of doing everything possible to make you give up and keep a defective appliance. They do not return calls. Customer service is pathetic. Never respond to emails. State that they never receive emails within their "2 day" response time. Tell you to call back at 5:30 p.m. and they close at 5:00 p.m. They threaten you with a 30% restocking fee to return any item. I cannot stress enough that no one should ever purchase anything from AJ Madison. It has taken over 1 month of daily calls to get my issues partially resolved.

Got an order shipped. Email two days after order placed. I waited 9 days before pursuing info about my order. I tried the ups tracking number. I was given and was told by ups it was invalid. I tried calling Aj Madison customer service and had great difficulty getting through. I finally did and was told they would have to contact their supplier and find out when I could expect shipping. I was confused because I had been told that it had shipped (which was also when my card was charged). They said they would email me what they found out. I knew that all if this was **. I've worked for companies that take online orders and I know that with certain info a person can in a few minutes on the computer find out exactly where an order is. I was told that in a few days it would ship.

I am willing to overlook a few common mistakes, but this company made many. I placed a phone order a full month and a half before I need my suite of appliances ($6000.00 worth). First the order was incorrect, then the wrong card was charged. I was not notified an item was on back order. I received an email confirmation that they shipped via AM Trucking but never heard from the shipping company. I had to call a week later and was told they would call me next week and it was a totally different shipper. Two more days later no call. I called again and they stated someone would be calling me that same day or the next. Well they called, but instead of calling to arrange delivery they just showed up at my doorstep. (I was at work and contractors were not scheduled) They left! I will never do business with this company and will now make it a mission that others know of their poor service and completely inability to communicate with the customer and their own shipping company.

6/20/14 called, talked to sales rep to confirm delivery date before purchase as stove was needed for 4th of July holiday. Was told it would ship Tues. 24th and deliver on Tues 1st of July. On Monday the 23rd received e-mail with tracking number and phone number. Over the following week we tried many times to track but it never changed. On Friday the 27 of July we called the phone number. All the man could tell me was it shipped and they would be calling to set up delivery. 7 of July tried tracking and nothing has changed. Called phone number to try to locate stove and pressed if it had in fact been shipped. All he could tell me was yes it shipped and they would call. At this point I filed a complaint thru Paypal since that's how I payed.

I posted a previous problem and am still trying to deal with the same headache!!! The delivery guy dented my door and they refuse to give me a new door! I went in spoke with Michaela who pretended to show concern over my complaint and would follow up with the MIELE rep for AJ MADISON but still have not heard from her or anyone!

I purchased a whole kitchen worth of appliances and the delivery guy dented the fridge door panel at delivery. I even made him note it on the receipt. I immediately followed up and AJ Madison sent someone to fix some issues caused during delivery but not the expensive one, the door panel. I was not around during the repair and had to pay a contractor to be present. However, after I returned home from travel abroad 1 yr later, I saw the dented door was never replaced. I went into the shop at my earliest convenience and spoke with Michaela and although I explained everything to her, she said it was my fault I waited so long to complain. Hmm?!?! Way to pass the buck!!!

I added on to my home, extending the existing kitchen. The addition took approximately one year with the kitchen just about done. The cabinets just arrived and the appliances are going into their appropriate locations. I ordered a six burner with grill, stainless steel range (48" in diameter weighing almost 175 lbs). The item took an unusually long time to arrive considering all of their items are shipped within 1-2 weeks. The range took more than 5 weeks and they charged me back in the beginning of August for an item that was not received until second week of September.

I received the Frigidaire Mini Split Unit from AJ Madison in NY. It took them almost 4 weeks to get me the unit. I then called Frigidaire/Electrolux to refer me to a company that could install the product. They said they have only one representative in my area that could install. When I called them, they said they don't install Mini Split units. I was never, at any time, informed by Electrolux or Frigidaire to the fact that there were more than one company that install their products.

On 4/28/09, I made on online purchase for $2,069.00 with AJ Madison Inc. for a Jenn Air Stainless Steel, French Door Refrigerator. On 5/6/09 (days past the initial delivery date), the unit was delivered to my home in Atlanta, Ga. An exterior inspection of the unit was made, delivery team removed all packaging, crates/pallets, and signed paperwork indicating packaging removal.