AJ Madison Reviews

I ordered a Sub-Zero Column Refrigerator and a Sub Zero column Freezer almost three weeks ago, costing over 24K. I have called several times wanting answers on delivery. Was told someone would call me within 24 hours. No one called. I waited another day, no call. I am currently on hold for 55 minutes and counting trying to get answers to when I can get these delivered. The worst customer service I have seen. No one can get me an answer. I was told someone would get back to me within 24 hours. Unbelievable. DO not order from this company. I never get on reviews or say any negative things due to being a business owner myself, but this is unacceptable!!!!

Sales/Help/customer Service is abysmal and dreadful. For an on-site inspection of our cabinet for which a wall oven (if purchased) would be installed, the sales rep (Miguel) not only charged us for the site visit but also charged us a 6% state sales tax for it. After notifying the 3 Depts mentioned above of the sales tax erroneous add-on did they refund our debit card. It took almost a month for AJ to submit the correction. Caveat Emptor w AJ Madison.

DON’T BUY FROM AJ MADISON!!! 🚩🚩🚩 The moment I've got the product I ordered I told them it’s the wrong item. They said that the policy for returning is 35% returning fee aka 550$. Zero customer service. The customer service’s manager was totally disrespectful. You’re not human to them. You’re just money. You’ve got the wrong item? Your problem. Do yourself a favor and don’t buy from them! This is how they make their money. One phone call can cost you a few hundreds. Be aware!

I purchased a Fisher & Paykel refrigerator from AJ Madison spending $3200, thinking I was ordering from a reputable company. I couldn’t have been more wrong. For that price, you’d expect a smooth, professional experience. Instead, what I got was a nightmare. When ordering a refrigerator you have to purchase a waterline and then delivery charge—thinking that meant installation too. Apparently not. Buried in the print is a requirement to pay extra for installation. That’s on me for missing it, but come on—$3,200 and they drop the fridge in your house and leave? The delivery guys literally brought it in, pointed out that the water line I was required to purchase didn’t even fit the fridge, tossed the trash in my driveway, and left.

I would give them 0 stars if I could. Completely misleading delivery timeframes and awful customer service. No communication unless I called or emailed repeatedly. Was told many dates and times that were never correct and my order ended up taking over a month to arrive when I was told 7-10 days. Will never buy anything from them again and highly advise you to shop elsewhere.

Very dissatisfied with AJ Madison's customer service. I received a new Fisher & Paykel dishwasher. The shipper had me inspect the 5 appliances I received from AJ Madison. Each appliance had individual shipping bases. These appliances are heavy. There was no visible freight damages noted in the receipt and inspection upon delivery. However, when the appliances were ready to install, the dishwasher was lifted out of the shipping base. On the back corner there was obvious damage. It's hard to believe the unit, when loading into the base unit, this damage wasn't observed.

Unfortunately, I did not read customer service reviews prior to purchasing a through-the-wall air conditioner from AJ Madison. On March 11, 2025, I ordered this appliance over the phone. The salesperson did not ask me any questions. I ordered a unit exactly like the one I was replacing which no longer operated. The cost before taxes was $1099, plus a $99 delivery charge. On March 18, I received notice from AM Transportation Logistics that the unit would be delivered on March 19, between 1:00 and 5:00. Madison contracts with this shipping company and they have NO customer service whatsoever.

Ordered and paid $8,828.95 for my range 12/1/2024 and it's 4/21/2025 and the range has still not been delivered and I'm getting the runaround from AJ Madison customer service reps. Keep telling me it's a special order. Well, why did they tell me 4-6 weeks when I placed the order? I feel scammed honestly.

The sales people and customer service at this company are both terrible--which means you are given terrible advice about what to purchase and zero support when you try to fix it. We are thousands of dollars in the hole and still don't have what we need to finish our kitchen. If only we had gone to Lowe's or some local appliance store. DO NOT give this company your business or money.

I'm still waiting on my appliances. My delivery has been canceled twice this week because they say they don't have a truck route coming to my area. I live less than 40 miles from the trucking depot. They have continuously not communicated with me updates of canceled delivery. Unacceptable. Don't buy from them!

Recently ordered a Fisher Paykel refrigerator through AJ Madison. They arranged delivery but the delivery guys did not knock on the front door with the door knocker, nor did they drive their truck in our driveway. Thus we did not hear them come onto our property, and I was one room away from the front door. Our window was 11:00am-3:00pm. When we called at 3:00 to see when the delivery was coming we were told they already tried to deliver and a new delivery would be an additional $125. AND they couldn't tell us when the next delivery would occur. All we heard was excuses. Shame on AJ Madison for hiring a crappy delivery company. Both my wife and I are business owners and AJ Madison is no longer on our call list. All for a lousy $125.

I am a property manager responsible for over 1,000 properties in Dallas, Texas, and I frequently purchase appliances—1-2 orders per week—for various properties. Recently, I ordered a refrigerator from AJ MADISON after confirming the compatibility details over the phone with a representative. I was assured that the model provided was a suitable replacement for the previous unit. Upon delivery, we discovered that the refrigerator did not fit the intended space, despite following the company's guidance. When I attempted to return the item, I was informed of a 30% restocking fee, amounting to approximately $900. This fee is excessive, especially considering the mistake stemmed from inaccurate information provided by the company’s representative.

You will not be able to return the kitchen appliances unless the box is unopened. The wrong refrigerator was shipped to me and I was not able to return it, change for a different one nor get a refund. I was lied to by the salesman, I was told that if there are any problems with the refrigerator I will be able to return it. I ended up with refrigeration that didn't fit my kitchen. Be alert.

I spent about $20,000 for new appliances with AJ Madison. They sent me an incorrect item, which I refused delivery of, but AJ Madison refused to correct their error and have been completely unwilling to refund the incorrect charges. This is not a trustworthy business.

Ordered the LG Studio WashTower on January 27th because the delivery date was February 5th. I even called to place the order to be sure this delivery date was correct since I was without a washer/dryer. I received a shipping confirmation the following day and one a few days later saying it would arrive in the local warehouse in 5-7 days and then I would hear from them. I received an email on Feb. 5th that it had arrived and they would be in contact within five business days to schedule delivery.

Remodeled our kitchen 3 years ago. The American range stove we got from them was shipped missing the back and broken window on stove door. After 2 years of use the electronic board is out and will cost 1000$ to replace. Customer Service. is a complete joke. Between the lemons they push and the lack of interest in resolving issues, can not discourage someone buying from them enough! Get your hard earned dollars to a quality company and not a bunch of crooks!

AJ Madison's customer experience could not be any more painful for a customer. I ordered nearly 18k of outdoor cooking/refrigeration equipment and spent 4 months dealing with a customer service nightmare. It all starts when taking delivery of their products. It's 100% imperative that every box/crate be opened and the products inspected for damage. They don't say this but their 3rd party transport carrier is a related company, AM Trucking (assume it stands for AJ Madison). I requested my delivery be made when I was home but they came anyway and had my daughter sign for everything.

Absolutely horrible delivery/customer service. Takes over a month for delivery with little to no update on tracking/location of package. Don’t waste your time/money and go somewhere else that doesn’t take over a month to deliver an item.

We purchased a panel-ready Miele dishwasher and a metal panel. As we now know, the panel was missing the bracket and hardware to install it. At the time, we just knew it wasn't attaching. We called AJ Madison and they didn't know what the issue was. They told us to call Miele. That led to nothing. Eventually we called the AJ Madison parts department and they didn't know what we needed or where to get it. Finally, we called customer service again and the agent told us "it should've come with hardware". Great! He said he would get this figured out.

WORST customer service. The delivery is completely unreliable. I had to cancel my order in exasperation. Loooong holds on help with constant transfers with more loooong holds. I get sick of the music on hold.

I wish I had checked yelp before purchasing through AJM. First, don't order from them if you're in any kind of hurry to receive your appliance. Second, the appliance doesn't work and after reaching out to AJM about I've received no indication that they're taking any action. Since the item is under warranty I reached out to manufacturer myself. AJM has no professionalized customer service / success org. It all feels very ad hoc.

Very simple, I am a general contractor and flip a lot of houses in my life, and bought appliances many times. Doing business with AJ Madison was a nightmare. Just stay away from them, my story is too long to explain but one thing I can tell you I spend christmas without a frig because of them.

We purchased a range and Dishwasher from AJ Madison. We experienced many issues with this order. It is very difficult to get ahold of customer care representatives-- I spent over 5 hours on the phone trying to deal with the many issues. I would Routinely get put on hold for 35-40 minute. Customer care representatives would NOT escalate calls to supervisors yet they were unable to deal with issues. Our order was promised two weeks before it arrived. To appease us for the late delivery they offered us free installation and warranties for both appliances. When the appliances arrived two weeks late the delivery company/installers reported that they could not install our range. AJ Madison said that we should have been aware that they don't install LP conversion kits which needed to happen to install. I bought This range because it was LP and the salesperson Jonathon knew that.

I purchased a Viking range. It came with installation which I learned is basically they add the power cord to the range. The delivery/installers did not even know the range had legs as it sat 4 inches below the counter top. They did not remove any of the wrap on the range. That is not included with install. The only advantage they have is that they had the Viking range in stock. It has been a disaster ever since. I sent a message to their customer care team and the AM trucking guys showed up with a description that they are going to remove and replace exiting range. This was not the case. They attempted to repair and were not able to put the stove back together. I am left with an $8k range that I cannot use and at the mercy of their service dept and an evaluation.

We recently moved and the new house had high end appliances that were not maintained (rusted, leaked, etc.). My husband ordered a replacement Electrolux custom side by side and a Fisher and Paykel drawer dishwasher to replace the broken ones. The dishwasher was delivered with a MASSIVE dent on the front panel. We’re talking at least 2 inches deep on the entire right side. Needs to go back. The first fridge was delivered dented on the front, side and back. Again, had to go back. Second attempt at fridge delivery and now the freezer side is all dented and the fridge has interior broken components as well as missing pieces.

Ordered an LG washer/dryer. After paying for it (credit card not good enough, needed to send picture of both sides and photo ID) I was told it couldn’t be sent to my address or the nearest town to me. Apparently there was a small asterisk next to the FREE NATIONWIDE DELIVERY. Had to ship it to a friend's house five hours away. Was told it would be in at the end of the month. Got it six weeks later. The worst part is their customer service - terrible on most occasions. Between email, phone calls and texts I had dozens of communications with them. You know it’s bad when you can rattle off the nine digit order number from memory. They placate you with generalities. I will NEVER order anything from them again - worst customer service I’ve ever experienced. Don’t do it!

I placed an order on November 6th and was told it would ship soon after processing. On November 18th, no delivery and no email. I called and found out one of the two products I ordered was not in stock and would not be available until February 2025!!! They then tried selling me a product several hundred dollars more expensive. I declined and said just ship the one thing I ordered. Of course now, I've lost my free shipping. It felt like a bait and switch. How do I order a product that you don't have? Why would no one call for nearly two weeks and tell me the product was out of stock? Why did I have to call twelve days after placing the order to locate my items? Terrible service.

Don’t do business with this company they will rip you off, I bought an extended warranty through them from Allstate and the service is awful. I contacted Aj Madison to cancel the warranty and they refused to prorate my refund. Terrible customer service, terrible service beware.

I received all the appliances I ordered in March 2024. The salesperson never mentioned that I had an option to add an ice maker to the fridge. This order was for the ADU and the laundry room in the main house. Since the ADU was completed first, those appliances were installed. When the plumber mentioned the ice maker, I immediately called to add it. Although they initially insisted on charging for shipping, after days of back-and-forth, they finally agreed to waive the fee. Now that the main house is finished, I discovered the dryer—still in its box in the garage—is electric, even though I specifically requested gas since I have gas hookups.

We're liking the appliance fine, just wish we ordered it from elsewhere. Inaccurate delivery lead time on their website and terrible customer service/wait times. The only customer service line that you can get in touch with during the day is, of course, sales. They messed up the delivery/haul-away once the refrigerators finally came after I confirmed upwards of 5 times that it wouldn't happen. Haul-away needed to be rescheduled in the end which I worried about and tried to prevent from the start. It's truly not worth the headache, just find a different vendor. Some of the worst customer service and project management I've ever witnessed. It's not surprising at all that they somehow removed the review portion on Google for their business.

These people have great salesmen. I called to order a dual-fuel stove, a dishwasher and a fan for over my gas stove. I wasn't sure what I wanted exactly and they had a lot of "good advice". This is why I bought from them. Because they could point me in the direction of the purchase. They walk me through. Which product would be best for my application. They never advised me that I was buying a three-year-old stove. At any rate, I purchased all three, it was ten grand, after installing everything, I was satisfied and then decided to clean my oven... The interior glass on the oven exploded, during clean cycle. So I reached out to AJ Madison, then they gave me the information for Bertizoni. Bertizoni did respond and send a service technician out to repair my glass. But I did learn that I had purchased a 3-year-old stove from AJ Madison and that was very shady. Obviously. I would have never purchased a 3-year-old stove As a new purchase.

Buyer beware. When the dimensions listed were not accurate and the appliance did not fit properly, they would not do anything to make it right. No returns. Now we're stuck trying to sell this brand new appliance at a loss.

I bought a Uline ice machine and the first unit was faulty and had to be replaced on day one. Less than a year later it failed again and they are unable to get it repaired. I’ve emailed and called multiple times and over two months still have a dead ice maker. I primarily blame the absolute garbage product that Uline makes but you should be responsible for what you sell. Stay away from these companies if you’re wise.

It has been 10 days since I ordered my dishwasher and it shows on the tracking it is still sitting in the same place on the other side of the country. I called AJ Madison and they said it could be a month or more until I get my appliance? That is insane.

BEWARE of AJ Madison!!!! I have been getting the run around from them about a refrigerator I “attempted“ to purchase for over 2 1/2 months. First the LIE. We have it in stock and can be delivered to you by the end of next week. A week goes buy, no fridge, no contact from them. I call, did I mention the wait times once you place an order are horrible?, only to find out they have to get the refrigerator from Summit, AJ Madison does not stock it! Also no idea when it will be in. Couple weeks go buy with nothing from them, I call back. Not in their possession yet, SHOULD be soon. Tell them I am installing on our boat and we are leaving the location we originally wanted it delivered in 2 weeks, if it is not delivered by then and I have an alternative address.

These guys are the worst. Don't honor any of their promises of price matching, free delivery, and have charged me multiple times for the same things. I have wasted many hours trying to get things fixed. AVOID doing business with them!

Zsuzsanna was the best. She was very professional, patient and polite. I had several questions and concerns, and she took care of all of them. I would recommend this place to all my family and friends and look forward to having my kitchen set up just the way I like it.

Buyer beware! Buried in a FAQ and not sent to me until after I made a purchase in a Confirmation email of the order was I notified there’s a 35% re-stock fee if you return the appliance at the point of delivery. It wasn’t possible to see until the old dishwasher in my kitchen was removed (taking out finishing wood base and disconnecting machine) that the 24” depth I had measured was an inch off because of a tube in the back of the area. The new one just wouldn’t fit so they repackaged it and brought it back - whole thing took about 15 min. And for that they’re taking 35%! Even when I asked about doing an exchange. No go. So obviously I’m going elsewhere to purchase another washer that fits.

This company does not have what they say they have, their products are fragile. Most importantly, to deliver the products takes months, after all the wait if you lucky the products may deliver, however, they do not provide qualify installer. They do not let you use your own water hose to connect to the fridge. Due to their own failure not able to install they love to charge you 35% restocking fee, when completely it is their responsibility to install, however, they seem to enjoy the 35% restocking fee more than they want to sell actual products. I wonder what the Consumer Affairs department is waiting for, they should be out of business. Another lie is that they will tell someone will contact you to discuss, however, for sure no one will contact you because no has called me.

AJ Madison Appliances in Brooklyn NY is a Big Joke, Buyer Beware - Customer service is 1 person, that does not fix damaged items. We placed an order for a Dishwasher, then came a storm & Tornado so delivery got pushed back 30 days by us. When our installer open the crate, the insides were damaged and the outside panel was damaged. It was not 1st Quality, it was a 2nd That cost us $1700. The nightmare is on replacement parts. I was offered a NEW Dishwasher from the Manufacture...BUT AJ Madison has PUSHED off do this. I asked for a Full refund and yet Nothing. They want the dishwasher back before they give me my money, they want another 10 days to send a another dishwasher making it now 2 months since this whole thing started. They want to keep your $, not fix or replace a DEFECTIVE & BROKEN Dishwasher that they sold and ship me. DO NOT BUY FROM THESE GUYS IF YOU DO NOT LIVE IN BROOKLYN NY.

Another customer service nightmare. Do not buy. Total scam. They came to my place with my washer dryer. Unpacked it. then said it was an extra 600 bucks to bring it up my stairs... I had no choice but to decline and do it myself. DO NOT BUY FROM THEM.

AJ Madison is terrible. Range came scratched. Not a huge scratch. But scratched nonetheless. And scratched on the front not the side. This has been months of back and forth with AJ Madison. They told me that if I did not keep it I could be waiting for a long time to get another one. But told me that they would get a replacement part and have it repaired. I agreed but have regretted it ever since. I have to call them all the time after they miss deadline after deadline. They never call me to let me know they are not going to have anything when they said they would. Dates just come and go. I would highly recommend Ilve ranges. Just don’t buy it from AJ Madison.

Crooks! There is zero customer support. After an hour on hold I hung up. They told me there was 900 in rebates and sent me two links for them. There is only $400 in rebates and the second link wasn't even for the appliances I purchased.

The customer service is terrible. I ordered online a week ago an oven. The shipping status is still unchanged as "in processing." After calling them and waiting 30 minutes on the phone, the representative hung up on me and I had to call back. Once I got a representative on the line he explained that the manufacturer needed to ship the item to their warehouse before AJ Madison could update the status. Keeping in mind that AJ Madison's website indicated that this item was "in stock." Now the shipping estimate is about a month out!! These guys need to do a better job.

Unfortunately, 1 star is the lowest I can give them, even though they don’t deserve even 1 star. This is the WORST customer service experience I have ever had. I ordered kitchen appliances (refrigerator, stove, dishwasher, microwave) on 5/27/2024. Since then, I have called and emailed them trying to schedule a delivery; repeatedly telling them that the HOA requires 3 days notice before the delivery can be made. No one is responding to my emails… and when I call, I am told that they will try to schedule it and someone will call me back, but no one does. However, without any prior notice, I have received random emails saying that my items will be delivered later that day (giving me less than 2-3 hours notice) and ask for me to confirm the delivery.

You decide: When a company places you in harm's way, is it simply projecting incompetence, or does it have more sinister intentions. In march of this year, I was researching a replacement air conditioner. I filtered my search by features, price and brand, and ordered what seemed to be the best fit for my needs. After a month of shipping and handling the air conditioner, which is produced by an U.S. company, was dollied into my kitchen. The following day, I noticed the air conditioner box sporting a large warning, informing all, that installation of this air conditioner, anywhere in the state of California, will result in penalties and/or imprisonment. I live in Southern California. Stunned but willing to give the retailer the benefit of the doubt, I reached out to local HVAC businesses and home construction contractors to find out what this means to me.

I only wish that I had read these reviews before ordering a washer from the AJ Madison crooks! Bait and switch, all the way. I ordered a new 3.5 cubic front loading Speed Queen. They changed and cancelled delivery 5 times! When it finally did come, it looked OK. I signed the delivery invoice only to find out 30 minutes later that they had covered over the delivery sticker (that listed the model number) with a false model number! I was given a 3.2 cubic capacity washer instead of a 3.5, and I discovered that my 'new' washer is used! Crooks! Frauds!

Purchased a Speed Queen TC5003WN about a month ago. Unit was delivered damaged. They sent out a replacement. Replacement was also damaged. I refused the replacement due to the damages and when I asked the delivery company to take the original one they refused without giving any reason. I called AJ Madison to have the delivery company come back and I keep being told the delivery company will contact me to schedule pickup. That was almost a month ago. I called the delivery company directly and they told me AJ Madison needs to contact them for me to get on the schedule. It's been almost a month without a washing machine and now I'm stuck taking my laundry to a laundromat because these two companies refuse to figure this out.

Delivery dates changed 3 times, had to fill out COI forms multiple times after writing multiple emails and calling multiple times to confirm and reconfirm delivery. Waiting for customer service on the phone for over 30 minutes.

The customer service is beyond horrible! Too many issues with delivery, no show and service. Experience has been beyond acceptable, without any response from customer support on the phone. Delivery drivers removed parts, left with them, would not return to give the parts back and now no way to attach refrigerator door handles.

Just came here to say I had an awesome experience with AJ Madison and, now that my new fridge is installed and blissfully quiet, I’m remembering all these negative comments here and… I’m baffled. I know everyone has different experiences and I’m genuinely sorry for those who had cruddy ones (like I did with Lowe’s before going with AJ Madison on a whim). But my fridge was installed less than 48 hours from ordering online and I couldn’t be happier. Service was top notch every step of the way!

Ordered a new dual fuel stove from them along with "pro" install for $325. Stove took several weeks to ship, ok fine. Took another week to get picked up and delivered. I can live with it. But what I am not ok with is the way the delivery and "pro" install was handled, or the subsequent customer service experience went. The "pros" didn't have the tools to properly set up the electrical for the stove so they told me I would need to have an electrician come out. Didn't properly level the stove. Took the old stove out (my understanding was haulaway was part of the $325 I paid) and left it on my driveway along with all of the packaging, plastic, boxes, etc. From the new stove. When I went outside I also saw that they left trash in the street where they had parked their truck. Called AJ Madison to see what could be done and essentially was told tough luck. Terrible experience overall and I will not be buying from them again.

Ordered two appliances from them. The first took 3 weeks to ship and then they told me they would "fast ship" it. That took another 3 weeks to get. On the second item, they kept telling me, it will be available next week. After 3 months decided to cancel the order and they were the rudest people I have ever dealt with. Buyer beware.

We ordered all our appliances from AJ MADISON in April 2023 - We are still waiting for the refrigerator and honestly if I could I would buy a different refrigerator but I am stuck waiting because we built our new kitchen cabinets based on this refrigerator (MONOGRAM). I can't even buy it from another retailer because we got the rate for having bought all appliances together. No one cares at AJ MADISON - They blame it all on the manufacturer, but they should not offer customers appliances that they know are not in stock and will not be in stock - give us the consumer the choice. I called MONOGRAM and they advised me that there was one in stock at their warehouse to have AJ MADISON'S buyer call and they said "no", that they have their warehouse and they could not do that - or maybe is it that they would not do that - I do not know - I would not recommend anyone buying at AJ MADISON.

AJ MADISON Is the worst company to order any type of appliances. We ordered high end appliances with them. The sales guy, Joseph **, was absolutely rude. Probably should've stopped there. However, we liked what we saw. Their fraud dept makes you out to be a criminal. The process to get approved was well over 3 weeks. Just ridiculous.

I purchased two products from AJ Madison. The first was a Samsung Induction Range and the second was a Bosch dishwasher. The Dishwasher shipped quickly but the Range order just sat. 3 weeks after the order I called for status and was told the range had been discontinued…no one bothered to reach out to me. I ordered a replacement from someone else.

Bait and switch outfit. I purchased a range for about $3K for delivery the following week. 3 weeks later, no communication whatsoever. After hounding them for a while they finally told me the unit I ordered was out of stock, but that they could sell me a nearly identical model in a different color for $800 more. You can see from the reviews here this place is a full on fraud and people need to be reporting this company to any consumer protection organizations that you can, such as your state attorney general consumer protection division.

My husband and I bought a Café double oven from AJ Madison in time for it to be delivered and installed by Easter. It was supposed to come last Monday. The delivery never showed up, and customer service only seemed to care that first day. They said their "exclusive delivery partner" AM Delivery is "a third party" and can only say they'll bring it to us "the next time they're in our area." It's now Wednesday before Easter. Oh, and they charged our Synchrony Home financing account twice for the oven, which caused multiple credit reporting companies to reflect us as "OVER THE LIMIT" by several thousand dollars. No one has explained why Synchrony, their exclusive financing bank, to allow a charge over the credit limit in the first place. Hm. Tying up our credit so we don't want to get a refund and buy somewhere else? Run, don't walk AWAY from this company. The bad reviews are real. The nominal price differences on Lowes or Best Buy are worth the peace of mind that you will actually get what you purchased.

My husband and I bought a Café double oven from AJ Madison in time for it to be delivered and installed by Easter. It was supposed to come last Monday. The delivery never showed up, and customer service only seemed to care that first day. They said their "exclusive delivery partner" AM Delivery is "a third party" and can only say they'll bring it to us "the next time they're in our area." It's now Wednesday before Easter. Oh, and they charged our Synchrony Home financing account twice for the oven, which caused multiple credit reporting companies to reflect us as "OVER THE LIMIT" by several thousand dollars.

Do not trust the delivery date. I contacted the seller once the delivery date indicated when I bought it had passed and the order was still in 'processing'. I was told the product was being shipped to their warehouse and should arrive in 5 to 8 business days and then should be delivered to my home within 2 business days after that. 2 weeks after expected!! When I asked if I could cancel due to it being late, I was told that I would have to pay a fee. I asked why I needed to pay a fee if the delay was their fault and was told the delivery date is an estimate and I am still held to paying the fee if I cancel. I am now stuck waiting 2+ additional weeks without a dishwasher. I will never do business with this company again.

I read the reviews and thought I could do better. I ordered a black (specified model number to the salesmen x3) refrigerator in July and was told that it was in stock. They tried to deliver a stainless steel in September. When I refused delivery they told me that the black was on backorder. I called the manufacturer who told me that a stainless steel was ordered by AJM. AJM response was "What is wrong with stainless steel?" After constant phone calls, we finally received a black refrigerator in December. We never knew that life without a refrigerator was so painful.

I should have read the reviews before ordering from this disorganized, poorly run company. I ordered because they offered delivery, installation and haul away. I needed that for my elderly and handicap mother's home. After I ordered, they informed me they could not install and haul away in my mom's area. Good old bait and switch. For several reasons, I continued with the order. Gaining clarity on the delivery has been a nightmare. LONG hold time, incorrect info received, sent off to their hired suppliers (I ordered from AJ Madison, not their chosen helpers!). At this moment, after an hour on the phone, still not clear! Trust me, go someplace else. They do not care about the duress they cause you. And I need to say the customer service reps are not the problem. They do the best they can within a poorly run system. Always comes from the top!

Horrible horrible company who doesn’t take accountability for their own falling short on promises. Can’t trust the sales guys or the delivery windows. They say items are in stock, you wait for delivery info, call and then find out they were never in stock. Won’t solution with you either. Spend your money somewhere else. You’ll have less headaches.

Bad company management. The customer service is terrible. Was waiting my order 2 months. After another month with delay for stove kitchen. After waiting decided to cancel order and buy from Amazon. Cheaper and faster. Don’t waste your time and money!!!!

I feel they are basically a warehouse. Yes, I ordered a sink. And they gave me a date for delivery. I find out over a month later and 2 weeks after they promised my Item item. They apparently sent me an email stating the product needed to be made at The manufacturer and I needed to pay upfront. But about a month ago they asked and I told him no problem. Funds are there. Wanted item Before Christmas to install before the beginning of the year, a gift to my pregnant stepdaughter. To make her life easier (A large porcelain single bay kitchen sink). So she did not have to bend over to watch the baby. Ordered faucet somewhere else at the same time and got that one and a half weeks later. So now I have a faucet but no sink. And worst customer service I've ever experienced. Would not recommend to my worst enemy.

II would never purchase from this company again! We spent thousands of dollars on Viking appliances only to have them go bad after 1 month. It takes forever to reach anyone and they don't stand by their word. I would suggest you buy local!

Beware doing business with AJ Madison. I bought a refrigerator and freezer. Three weeks later they still did not ship. Never gave a tracking # but still trying to charge me a 35% restocking fee. Scam!

Ordered a washing machine, delivery date stated was Nov 22. They could not, new date was Dec 4 per shipping co, I asked for a refund as I needed a washer sooner, they said 35% restocking fee as a return. I never even received the item, which was the problem.

They stole $1000 dollars from me and never delivered a range. They kept my money and the range!!!! How do they think they can get away with this??? Diana ** in So-called Sales and Keelee in So-Called Customer Service are in charge of THE Scam!! Never buy here!!

I never write reviews. In fact I don't think I've ever posted a review. But this has hands down been the worst service I've ever experienced. It started with lying about when I would get my refrigerator and dishwasher. What was said to be 7 - 10 days is now over 6 weeks. The delivery company cancelled twice when I took time off work and then showed up and didn't drop the items because the water valve was wrong. I told them to leave them and I would finish the install and they sped away in a truck with my items practically side swiping the elderly neighbor's car. Wait, haven't I paid over $5000 for the items that you won't give to me? NO ONE ever picks up the phone.

The worst service, worst customer service, worst experience I've ever experienced. These crooks have my credit STUCK PAYING $200 A MONTH FOR GARBAGE!! I Desperately want to just go back to Straight Talk, but now I'm stuck in a contract, which of course the payments are wrong from what the young inexperienced customer service people at the Hamilton Mt. store.. I Hate this phone, s23-garbage.. my sons $500 ipad fell apart within two weeks.. I hate this crap, and I hate that I have to give them 1 star that they don't deserve!!

I ordered a dishwasher and the delivery and installation experience was terrible. First they ordered a damaged dishwasher. Every time an installer came they found something wrong or came with a missing installation kit. They are all incompetent and the communication within the company is terrible. Do not trust them!

I wish I had never purchased my Miele dishwasher from this retailer. The installation/delivery service they use in my area (AM Transportation Logistics) was horrendous. It took a month for them to deliver the appliance and when they did they could not finish the installation. I had to then pay a handyman to finish the job but the handyman cannot do the panel install so now I am stuck with an appliance without a cabinet cover. AJ Madison cannot help. Use a retailer that offers a competent delivery and installation service which include the cabinet pane install. Avoid AJ Madison.

Appliance works great, the delivery service on the other hand is the worst I've ever dealt with in my life. Delivery was continually delayed and product was received 3 weeks after the promised delivery date. When workers arrived they were rude and continued to leave the door open to my home when I have 2 pets. When they finished the job they left garbage on my property. I'll never use AJ Madison to order another appliance ever again

I have a second home. Was told I would get a 30 minute call for delivery. Got a robo call at 6:15 for a 20 minute delivery time. They were there in 10 minutes. Would not wait for my property manager to get there. Would not wait 5 minutes!! The worst experience. Had to sign a waiver for the trucker to leave in garage. They wanted me to pay for reinstall. Just costing me so much more than expected. Not to mention the stress. They need to get their delivery act together. Sales and delivery are two separate companies. Do not buy from AJ Madison.

If there was a negative rating I would give it to AJ Madison. We ordered a washer, dryer, and refrigerator for our new home. The truck "broke down" during the delivery. They did not respond to any inquiry as to a rescheduling date. 2 weeks later they delivered the refrigerator and washer. They did not include the water hose and it was not assembled. The dryer was delivered on a different date with a huge dent in the side. We refused the delivery and finally got a new one 2 weeks later. We paid for a full installation of all of the appliances, but when the dryer was delivered they said that they didn't do installations. We were again left without a washer and dryer.

Dryer Issue upon delivery... Feb 2023. We purchased a speed Queen Washer and dryer. From the time we received it the dryer would shut off intermittently for no apparent reason. We called for service. After several MONTHS we got a person to show up. He writes in the service ticket.”FIRE HAZARD!” Left unplugged, do not use.

Ordered a brand-new washer and dryer with delivery. The delivery drivers did not come on the scheduled date, so no one was home for the delivery. Left items at the front door unattended. Plus, both units were severely dented. The dryer was so damaged that it didn't work properly. Was told by AJ Madison there was nothing they could do. One of the worst experiences I've ever had with a company.

Purchased a Bosch dishwasher [model SHX78B75UC/01] in April 2023. AJ Madison was unable to install it despite the fact that I had paid for the install, so I spent $500 for a plumber to complete the install. I have the manufacturer Warranty and paid for 5 years additional warranty. The Bosch stopped working two weeks ago (4 months after purchase). AJ Madison does not have its own service techs so that arranged for Bosch tech to come to repair. I have had two service appointments and no-one showed up - no phone call, nothing.

Ultimately got the delivery. What a drama!!

We ordered a highly rated GE refrigerator from AJ Madison. They shipped and arranged installation in 11/2022. The refrigerator was supposed to be very quiet (according to Consumer Reports ) but it was very noisy. We called AJ Madison. They arranged service. Proved to be a damaged compressor- the service rep said it appeared to have been damaged in shipping. AJ Madison refused to refund or replace. They said we could take it up with GE. GE said we needed to take it up with AJ Madison. We spend literally hours on hold with AJ Madison. No action, and they stopped answering our calls.

The online ordering process was easy, the price was the lowest than any other retailer, and there was clear communication about delivery updates. The delivery drivers were very helpful and professional by removing the old range and unwrapping the new one. The product was delivered in perfect condition and we love the features of the range.

We ordered a washer/dryer. Took a MONTH to receive. The delivery guys don't place it in your house, they just left them on driveway, only to find out the cord doesn't come with it. I ordered a $70 cord and was charged $35 shipping. It's been a week and it's still not left the shop. :(

AJ Madison assured me repeatedly that my delivery was coming, but delayed my delivery for almost a month from the order date. When the machines finally arrived, the dryer did not work. I was then told that a repair date was scheduled and that I would receive a repair date within 24-48 hours. I did not and when I called back learned that the head of customer service had NOT submitted my repair request. I was then told to wait another 2 days. The upshot is that I was without functional laundry machines for a month, so I had to use a coin laundry which took a lot of time out of my day. I also spent hours on the phone trying to get this straightened out. I had a terrible customer service experience with representatives making false promises and speaking over me on the phone, then placing me repeatedly on hold rather than addressing my concerns promptly and efficiently.

Sounded good on the phone. But the service was terrible. Sales said they would put the stovetop in the truck that night. Not. 2 weeks later they put it on the truck. 4 weeks later I picked, the item up myself from the delivery service because the delivery person pressed the doorbell, and no one answered. I was in the back. A simple knock on the door would have sufficed, I have two dogs and I would have been immediately have been alerted. Finally, I managed to reach a manager and some resolution was approved.

We ordered through A.J. Madison "the appliance experts." They claim nationwide delivery. We purchased the option to have our old refridgerator removed and the new one placed in the house. The delivery person they sent was under instruction not to go into the house. We are an elderly couple. We could not get the refridgerator into the house. A.J. Madison told us our saleperson was misinformed. We refused the delivery. Do not do business with A.J. Madison, they make false promises on which they won't deliver.

WOW - Like so many people here I had a horrible experience with delivery to my home in NC. I live out of town so needed to coordinate delivery which I did - then they did not show - that missed delivery cost me over $500 in travel - Tried to get resolution from customer service but they missed the mark - Stuff happens Ok, but it is how you deal with it that makes the difference and this company does not step up to address customer concerns. Stay away - buy local - or from a dealer you know you can count on when something goes wrong.

Paid for install and haul away. Contractor tried to charge me again for install and left trash all over my house and driveway. Contacted AJ Madison customer service and told me they don't expect installers to clean up the trash from their install.

I ordered an appliance from AJ Madison and the initial ordering experience was very positive. I ordered the product at the beginning of May and asked that it would be delivered by the end of June so that we could get it into our storage unit before we entered the limbo period between the end of our rental lease and the move-in-date at our new home which is currently under construction. The product was not delivered by the end of June, and then after we moved out of our rental, we got a storage bill on July 10 for the month of July.

Do NOT purchase appliances from AJ Madison. I purchased a refrigerator, washer & dryer from AJ Madison. They are using a third-party delivery service because my home is outside their normal delivery area. The delivery company called today to schedule delivery for tomorrow and informed me that they only delivered CURBSIDE. I contacted AJ Madison Customer Service and the rep offered no help and said, “I understand how you feel/I’m sorry you feel that way, but that service (delivery to the room of your choice or even into the garage) is not available in your area.” The same scripted response over & over. I then contacted my sales rep who responded with “I didn’t know” and “don’t you have a contractor?” No accountability, no concern, and a complete absence of customer service. My problem. Never again!

Bad experience with these guys, won’t use them again. We purchased an appliance (induction range) and found out before delivery that it wouldn’t work in our apartment. My bad for not understanding this in advance, or for seeing the fine print about the 35% (!) restocking fee hit for canceling the order. But they wouldn’t even work with us to apply a reasonable share of the price we paid to purchase another product from them instead. Just basically told us we’re out of luck. Absolutely their right, and fully disclosed, but seems like really bad business to lose a customer through zero flexibility and understanding. Obviously won’t buy anything from them in the future.

Beware! Terrible experience! They missed the first delivery date, second time they only gave us 20 minutes heads up and didn’t want to wait 5 minutes for us to come to the house. The third time was the highlight… when you buy from AJ Madison they make you confirm that you will be responsible for disposing of the box. A box is fine but what are we supposed to do with a crate? When I asked the delivery person to take it he tried to hide the box behind a tree. When we confronted him about it he left the old fridge in the middle of our driveway and drove away with the new fridge. AJ Madison was not able to find any resolution and we ended up disputing the charge. While buying online was easy, I highly recommend buying from a local shop.

I needed to replace an existing air conditioner "through the wall" unit, and researched it heavily. When if came to making the purchase, I put myself into the hands of one Grace ** at AJ Madison. This company has been the go-to for our family for generations. Grace instantly understood my situation, informed me I was chasing wrong kind of unit, and guided me through a purchase that I feel is strong and smart. Boy, AJ Madison is so very lucky to have her on the team; and I am so very lucky that in our world of confusion, there is an AJ Madison with an expert team.

This is the worst experience I've ever had buying appliances. AJ Madison calls itself the appliances experts, but they sent the worst installers to install my very expensive cooktop Miele that I purchased at AJ Madison. The AJ installer not even attempted to install cooktop, not even confirmed right measurements, he was in a hurry, not white glove installation as promised, which I had paid for. On top installer started to scream and yell at me to sign for delivery cooktop which I had paid to be installed. Completely unacceptable.

I ordered a Miele washer and dryer, washer arrived with transit bolt bent. I can't use the machine because I can't get the transit bolt out. Guess what happened when I contacted AJ Madison? (Immediately BTW after the men who delivered left) The same customer service as all the other 1 star reviews. I was told they would "try" to get someone out to fix it, or send a new unit. BUT had to wait for Miele or whomever else to approve it. 3 weeks later, here I wait with no washer. Follow-up emails I send get zero responses, not even an update. And to boot, I'm a pro account holder! Absolutely the worst customer service. Certainly will not be recommending to clients or anyone else in the future.

AJ Madison and their contractors bungled this from the start. I thought I could not be more upset with the deplorable service. It was a nightmare from beginning to end. The only positive is that it is finally over and we got our money back — although our old appliances are now beat up. They’ve sent several customer-review notes asking for feedback on our experience. They’ve not published our response: It was a disaster.

In January we ordered a Fisher Paykel fridge from AJ Madison at Tysons in Virginia. When the fridge was delivered, the salesman had ordered the wrong handle style and hinge orientation (he assured me the hinge/handle was reversible). The installers let the salesman know the handle/hinge was not reversible. The fridge was installed (as we had no working fridge and the mistake was the salesman's). In addition to being unable to contact the salesman during the scheduling and installation process, the customer service person who we were told would resolve the issue has "disappeared" (despite my reaching out several times via e-mail) after assuring us 2 weeks ago that the problem would be resolved. We are very frustrated and unhappy.

If it were possible to give less than a 1 star review I would do so. This place is an utter nightmare (as I now realize based on their review score) but if this keeps anyone from giving them a penny it is worth the effort to write the review. I placed an order with Affirm as the payment option and paid the affirm initial charge. They then proceeded to bill my credit card for the full value of the order in addition to the Affirm payment.

I called to ask about a machine that is no longer produced. The one who answered the phone said that they do not make it any more, that they did not have any others that size and hung up! I guess they don't want or need my business.

I ordered 4 appliances from AJ Madison. Out of the four appliances three were damaged. But because I did not open and inspect all the appliances within a 48 hour window AJ Madison refused to replace or refund the damaged items. These were very expensive appliance and now they are worthless. I should have listened to my designer who told me not to buy from them as this is a common occurrence. Be cautious, you are not saving anything by buying from AJ Madison.

We went with AJ Madison because they had a washer/dryer model in stock and guaranteed 24 hour shipping for it. I called sales directly to confirm this. It did not ship for a week and we received no notice at all or an explanation for this delay. When it did arrive, it arrived with a bent facade but we were so desperate for our washer at this point, that we didn’t even mind. The installers were in a rush and once it was installed, it began to trip our outlet and breaker. The old washer never did this even just a day prior. The installers did not seem to care and insisted we sign. I asked them to test it first but they declined. We had an electrician come and replace the outlet and breaker but the washer still wouldn’t work.

Before ordering a freezer, I inquired and the salesman assured me that the installers would be able to install the door panel from my existing freezer. When the freezer was delivered, the installer told me that the salesman was wrong. So I refused delivery. AJ Madison charged me a restocking fee anyway. Customer service was unresponsive, so I disputed the charge on my Amex bill. To settle this matter, AJ Madison reduced the fee from 35% to 20%. But there should be no restocking fee when a vendor promises one thing, and then delivers something that does not fulfil their salesperson's promise. This company cares more about increasing its bottom line with exorbitant restocking fees than they do about customer satisfaction or fair business practices.

Rude customer service reps, delivery unreliable, was charged $500 restocking fee because after I paid for haul away and installation the refused because I have copper water line and I guess I should have known that. They wanted me to also pay a plumber to come and disconnect line and leave the fridge here in the meantime. I now understand why their reviews are so negative.

GE Profile Range was delivered as a Damaged Product & Missing Parts, Refused Return or prompt repair. Screws missing that secure oven heating element. No Oven racks came with the unit. Dent in the metal of the pullout drawer. Leveling screw on one corner damaged and nonfunctional.

Short story: DO NOT ORDER FROM THESE PEOPLE. SAVE YOURSELF THE TROUBLE. Go with Lowe's, Home Depot or Best Buy. The amount of money you “save” you will pay it somehow… not worth it. All reviews are the same thing. And if you cancel they charge 35% of restock fee, which rounds in the thousands… DON'T ORDER. DON'T ORDER. DON'T ORDER…

We have purchased appliances from this company for rentals for several years. Purchased a refrigerator in March which failed in July. Notified company in July. As of today the refrigerator has not been repaired despite several promises. Emails and voicemails are completely ignored. Waited on hold for 30 minutes eight days ago and was told my issue would be resolved within a day but have not heard back. Several service appointments were scheduled but service company didn't show up. Once claiming their truck had problems but they did not call to reschedule. This is not a reputable company.

I purchased a commercial dryer for one of my customers it was delivered by an outside vendor and it was installed in nonworking order. The delivery team left the building without leaving any paperwork and forged a signature on their delivery ticket, by doing this they didn't have to bring the unit back with them and instead of a direct replacement it would become a warranty issue. I have called repeatedly emailed repeatedly and have gotten on resolution and little to no communication. Don't expect anything after the sales transaction is complete.

We spent $20,000 over the last three years with AJ Madison outfitting our guesthouse and home. All new washer/dryer (Bosch and GE), dishwashers (Bosch and GE), stoves, and refrigerators—the works. The dishwasher in our house never worked right. We had technicians out five times in the first six months before I contacted AJ Madison. I emailed the sales agent I had dealt with for all of the purchases. She referred me to Kellee in the “Client Experience” department. This is the email I got from her:

AJ Madison Delivered a Defective/Damaged Dryer and won't replace it. Dented/scratched dryer was hidden by technicians who installed unit in a laundry closet. Installers did not complete the installation according to manufacture instructions and left without operating the dryer. Upon operation, unit is obviously defective, thumping noise and vibration...I send video to AJ Madison. They refuse to replace the defective dryer. Instead making me wait 6 weeks for a technician to "look at" it. The video makes obvious it's defective. Complete lack of Customer Service, I have never encountered such predatory practices!! The appliance is top of line, but because I was provided a damaged, non-functional unit, cannot rate its performance.

We ended up getting our refund after this review was posted and the situation was escalated to the management. We are happy for a resolution.

DO NOT ORDER FROM AJ MADISON! They have nonresponsive customer service and a strategic restocking fee (35%) for intentionally profiting off online customers who click on their incorrect links on Google. We documented all the wrong links and sent to both Z-Line and AJ Madison for proof and got zero response back. This needs to be addressed and is lousy business practice. For example, although they understand they have incorrect links from Google that direct to the wrong product on their site – they make no attempts to update or revise the correct links while continuing to charge an additional 35% to customers who want the right product. This is morally/professionally wrong and is a horrible strategy to gain and profit.

Aj Madison installer botched dishwasher install and did $15k worth of water damage. Nobody will make good, my flooring is buckled and needs total replacement. Somehow installer and aj Madison see this as not their fault. See you in court.

I order 2 dishwashers. I received one first found out problem to fit. I keeping the one received and ask undelivered unit for replacement with different model. They’re charging me $200 for it… better parts is they called me back and put me on hold for 30 minutes. This is last time I buy from AJ Madison. I will see Home Depot for my 2 refrigerators.

I purchased a double oven for around $4500 and understood it was on back order and would take a couple of months for delivery - so called “free” delivery. A couple of months came and went, so I inquired about the status of my order via email. I was told the oven was would be delivered soon. Great! I didn’t get further instructions. Another couple of weeks pass and I follow up to see status. I get a rude email back stating that they tried to deliver but I wasn’t home? This is news to me! I didn’t get any communication about delivery.

This company is very bad. When I made a purchase with them I included a 5 year warranty in my purchase with the sales man Josh. This warranty included that if anything happens to the product within a 5 year span it would be covered. After one year I am facing many difficulties with the product. They are also not even responding or assisting with fixing the issue. I also complained to Consumer Affairs, this company was not responding to them as well. They deserve 0 stars but it is required to at least put one. I recommend to everyone to stay away from this company. This is a fraud and scam.

Recently purchased a under cabinet vent hood during my condo renovations. Item was not taken out of the box until ready to be installed by the contractors. Upon inspection not cosmetic damages throughout and contacted AJ Madison for an exchange. Waited approximately 30 minutes to finally speak with a very unpleasant lady that kept repeating the same return policy. Ultimately refused to exchange item. Was forced to file a claim with the credit card company I made the purchase with.

Under no circumstances should you buy from AJ Madison! Go to ABT, or Best Buy or PC Richards or Lowe's or ANYWHERE ELSE. They sold me an Electrolux washing machine and installation service... but they neglected to tell me that the installers would not be able to complete the installation of all the features of the machine, such as the reversible door. (Washing machines come with a hinge on the left side, but in my tiny space, I need the hinge on the right side.) So now I need to hire ANOTHER installation company (a REAL one) to reverse the door, and it will cost over $300. Call me crazy, but I think that if you sell a machine on with a reversible door on your website, and you sell professional installations, YOU MUST INDICATE THAT THE INSTALLERS ARE UNABLE TO HANDLE ALL ASPECTS OF THE INSTALLATION.

I ordered a Miele Little Giant washer and dryer from AJ Madison Appliances in Brooklyn NY on 26 April 2022. The appliances were stainless steel finishes and when I ordered them online there was no indication the items were not in stock. After a couple of weeks of waiting for a shipping notice, I contacted them telephonically and found out the items were on back order and would ship in June. It is now 6 June and after attempting to check the status on their website the site would not respond. I called today to find out they are closed for a holiday. I would not purchase anything from them unless you can be absolutely sure the item is in stock and can get a shipping date upon ordering. It has been almost 2 months since they received my money and I still do not have a washer and dryer, very frustrating.

I ordered a matching under counter fridge and freezer from their in-stock selection. Website and selection and order process were all good. I had put a note on my order and got a call from AJ Madison about that and they took into account my request (delayed delivery) due to me being out of town. Took a while to ship even after the requested delay.

I have been trying to get help from someone in contract sales for more than a week. Multiple phone calls (last call was more than 35 minutes and I hung up). I was transferred to vm, disconnected and ignored. I left a message yesterday and today. I chatted with their agent twice and his answer was "I don't know. Call the main number." Seriously...the worst business practices. Do not buy from them.

Refrigerator gets delivered yesterday. Water isn't flowing and ice isn't being made; a clear installation issue. I call AJ Madison and first get transferred to three different people. Then, 30 minutes later, a representative says they can have a GE technician come out three days later. Ummm, I just purchased a brand new, expensive refrigerator; my old refrigerator didn't have these issues... classic installation problem.

Because the installers have been so inept, they've had to return at least 5 times (they forgot the installation kit, they had the wrong kit) and now they created a gas leak in a line that needs repair by a plumber. It's been 3 months(!) and the dryer is STILL not installed. I've had to make financial reparations to my tenants. This has been a nightmare. The crazy thing is that they could have been the supplier for our 10 apartment units that need all appliances replaced within the next couple of years. Instead, I'm leaving this review in hope of deterring other customers.

Looks like AJ Madison doesn’t want bad reviews on their website. They didn’t publish my review, so I will post it here: “The electric Range is excellent, but the customer service from AJ Madison is pitiful. I had a very old drop in range which was hard wired. I had to purchase new drop in range. When I placed the order online and included installation, AJ Madison made the purchase of the Accessory Kit mandatory. There was no way out of buying the accessory as they said it was needed to install the range. So since it was needed to install the range I paid $ 100,00 to an electrician to install a plug-in outlet for the range.

First, I will say that they have great prices, incredible selections, and even with Covid-19 we did not mind the wait for our appliances. This is the second home we have redone and used them, the first time was phenomenal! This time, we knew we would have to wait on getting our items and we were fine with that. But the lack of communications while trying to reach them, after being on hold for 30 minutes it connects you to a voice mail, which they NEVER returned a single call.

Appliances bought Oct 25th 2021 with a promise that one item was in stock and would be delivered in 2 weeks, second item 4-6 weeks. AJ Madison order tracking website showed delivery between December 26-28th. After multiple unanswered emails, voice messages and customer service calls with waiting times upwards of 45 min each and relentless insistence from my part, delivery got set up for March 24th 2022 (5 months after order placed). Truck gets to the house and driver says that he did not know it was a residence delivery and he did not have anybody with him, no dolly and truck did not have a tail lift therefore he could not delivered one of the items that was too heavy.

AJ Madison will be a great website to take your appliance order along your money, but if there’s a problem with the product ordered, forget about their help to resolve it. I’ve purchased THOUSANDS & THOUSANDS of dollars of AJ Madison’s refrigerators, microwaves, dishwashers, double ovens and cooktops. I recently purchased a Frigidaire gas cooktop from AJ Madison. My LP gas company attempted to make final connections to the cooktop and found a gas leak. The gas contractor detected a leak in the line & traced it to the cooktop with a pressure check from the outside LP tank.

Pathetic service. I was hung up on twice. I tried sending an email and still haven’t heard back from them. Had to involve my home warranty company to get any answers. Several hours wasted of my day trying to resolve whatever happened to the dryer I purchased.

Ordered 4 Bosch appliances on June 24, 2021 for a kitchen renovation. Received a call from a sales rep who convinced me to switch to "in stock" options, a Lieber fridge and a larger Bosch cooktop than I needed. He told me he would "borrow" a dishwasher from another order to assure I received it. I received the substitute "in stock" appliances with no issue. Then things went south.

We bought a complete kitchen consisting of refrigerator, dishwasher, microwave and stove/oven. Price was $4000 but with $800 in LG rebates. You could not do the rebates until you had serial numbers, so nothing until delivered. This was the issue, AJ Madison had the rebates listed with the products on the page, it said $800 in rebates, not up to or anything like that. Well, we went to do the rebates and one was not for the products (again, couldn't see that without putting serial numbers in first) and a second tells us it was expired. I contacted AJ Madison and their reply was short, call LG, not our problem, I replied, "It is partly your problem because you put invalid rebates on the site which people could not access until they got serial numbers," and they did not even do the due diligence of checking that the rebate didn't even go with the products, they have ignored my reply to this point. So, currently my $800 is $400 that LG approved.

They suck. No communication, delivery set up, I was informed during delivery they could not install my dishwasher. I had to call a third company but they would not install due to my location. Only option was to find a new installer or send it back. No suggestions on a new installer. Three weeks after my order was entered WTF? The worst part...dishwasher was defective. I was told you have to call the manufacturer to fix. I still do not have a working dishwasher, except my wife and she is not happy. Poor customer service... buy local. Do not buy appliances from AJ Madison.

Do not deal with these fraud artists. We Bought a Miele hood, which was “in stock” for $2,600, which has been “in delivery limbo” for nearly 3 weeks. When is failure to deliver a product that is bought and paid for fraud? I am reporting them to the NYS attorney general's office of consumer protection to determine that issue.

I did have an issue with billing and I tried reaching them by phone and it was nearly impossible due to wait times, so I sent a msg. over the web and it was answered by Amanda S. and she was quite helpful to me.

I ordered a Miele Washer & Dryer that the AJ Madison website represented as "quick ship" in stock. I've waited for 3 weeks before ever hearing anything about my delivery. Finally delivery day arrived. A representative called and said my delivery would arrive in 30 minutes. They were a complete NO SHOW NO CALL!! I have been on the phone now for two days, no one knows where my shipment is or when it will be delivered. Absolutely ZERO customer service or concern. On hold for hours. I'm beginning to think this is just a BIG SCAM!!!

Do not purchase from AJ Madison if you're outside of the NYC area. It will take around a month to deliver "in stock" items and AJ Madison has nothing to do with the transaction once they third-party contractor picks up from them for delivery. You pay for "in stock" items day 1; you get the item (if you ever get it) 30+ days later. No point in calling AJMadison customer service. They forward you to the customer service of the delivery company. Delivery service will cancel/reschedule frequently. If you don't care when you get items this is the company for you.

AJ Madison is very responsive and helpful until after you have placed your order then it goes dead. 2 months from ordering only 3 of 6 appliances have arrived and the fridge that arrived came with no handles. After 10 emails and calls to customer service my situation has not improved. I think the owners of this business have designed the customer service to work this terribly.

I have never had such an awful customer service experience. My fridge was delivered Nov 5. I paid $400 for the install. No one would call to schedule it. I spent hours on hold. Spoke to multiple people. Finally, some guy came on Dec 23 (I had a fridge in my living room for 7 weeks), and when he showed up, he said he thought it was a delivery. He didn't even know it was an install. He said he had "20 more jobs" that day, and was stressed about the time. He didn't finish it. It's still not done on Jan 14, and the trim kit is still sitting on my kitchen floor as I write this. It has been 10 weeks since the fridge was delivered. I have sent multiple emails, spent hours on hold, spoken to several associates, and no one has called back or responded. I don't know how a business can operate like this. I've asked for a refund. No response.

The company is fraudulent and non-responsive. Horrible customer service. Do not buy from them. I purchased a top of the line range and paid for delivery, the representative said it would be placed in "any room of the home". I then am told by the shipper that they will leave it on the curb, when I live on a highway and have no way of getting down a .20 mile drive into my home and it's freezing bitter cold outside. I had to beg and threated the shipper, who was not at fault to get them to deliver the range. In addition, I called AJ Madison a half dozen times, waited on hold for at least 24 hours, never got a call back, never got a response.

AJ Madison charged to my credit card around $6000 on December 15th for two appliances. Today is January 11, and I have not received the appliances yet. The freight company has scheduled the delivery several times, but they had cancel at the last moment or never showed up. I found today that the delivery status of my order is completed on the freight company website, but I have not received the applications yet. After the frustration with the delivery company, I trying to cancel my order, but Aj Madison will change me 20% if I cancel it. The sales representative did not inform it when I placed the order. I do not recommended this company.

I ordered a mini fridge on Nov 12th and the AJ Madison tracking system said it was shipped on the 15th. Their tracking system showed it never left the warehouse. I received an email on the 25th asking me why I returned the product. So I emailed them and showed them their mistake. They reissued the order on Nov 26. They tell me it will arrive the 20-22nd of Dec. I get a notice It arrives in the area on the 10th and I proactively call and request a delivery on or before the 15th as I’m leaving town. AM home delivery (owned by AJ Madison) scheduled it for the 16th when I’ve already told them I'm out of town. I call to tell them again I need it before that, to which they say they can’t deliver it and want to charge me a hold fee to deliver it after I return. I tell them I shouldn’t have to pay it and am told they will check with a manager and get back to me. I hear nothing back.

Super satisfied. Saved $200 from Lowe's/Home Depot on a Wall Oven. One week from order placed online to delivery from NY to to central NC. I installed myself, and it is working perfectly. No need for service but sale went very smoothly. They immediately got back to me today when I had a delivery question. Maybe only those with problems write reviews.

DO NOT BUY ANYTHING FROM AJ MADISON. I ordered a fridge/microwave. It arrived broken. The company wouldn't refund the purchase. I contacted the Better Business Bureau--and AJ Madison had the case closed. Then they arranged for the item to be picked up--and never refunded me. So now I am out almost $1000 and have nothing. DO NOT BUY FROM AJ MADISON.

Trust the negative reviews. Just don't buy through them. We placed a huge order and one of the appliances, the dishwasher, the main seal on it was broken. Their 30 day return policy is hilarious because it will take you more than 30 days just to reach a customer service rep, let alone get the situation resolved. It has been a nightmare from the very beginning.

***STAY AWAY FROM THE COMPANY***. UPDATED REVIEW. About a year ago a had a super experience with them (read original review below). Placed a second order with them now and it's been a disaster. Waited home all day multiple times and they didn't show up. Customer service is terrible. Was forced to use a laundromat for weeks. Cannot be trusted, disrespectful and unreliable. I STRONGLY SUGGEST YOU SHOP ELSEWHERE.

Words alone cannot describe the misery of dealing with AJ Madison. I purchased over $30k of outdoor Hestan equipment through Victor ** at AJM. About 1/2 of it arrived 3 months after the promised date, the other 1/2 still hasn't arrived. 2 items arrived broken because AJM distribution channels involve the manufacturer, the distributor, the AJM warehouse and a pathetic delivery service called AM Delivery. Complicating the issues, besides the supply chain shortages, are the fact that Hestan ships their cabinets in flimsy cardboard boxes. I bet about 1/2 of these are damaged beyond repair in shipping. Well, you can't reach a live person at AJM unless you wait over an hour, and then you are told to send an email, where you will get a response about 10% of the time in about 6 weeks.

Absolutely terrible customer service. I would not recommend this company to anyone. There are many appliance companies out there. You should really try to use any other company for your appliance needs.

DO NOT ORDER A THING FROM THIS COMPANY! They are unresponsive to everything except your credit card payment. Don't expect anyone to EVER answer the phone, live chat or email you back. You will never speak to a human. Purchased a refrigerator for my elderly mother. Upon installation, the installers broke a piece of the refrigerator making it so that they could not hook up the water line. They simply left. Did not call the store or set up a follow-up visit to repair the part and install the water line. I have called and called, sitting on hold for 40 mins or more each time. Live chat is a joke. No matter when I use chat, I'm suspiciously always the next person in line (with a two minute wait), however, no one ever answers no matter how long I sit there. I've emailed twice with no response. I've never experienced such poor customer service in my life.

We received only the installation parts and no cooktop. After talking to customer service, they told me "Sorry file a claim with your insurance company" on a $5k product because it came directly from the manufacturer. WHAT A RIPOFF AND TERRIBLE CUSTOMER SERVICE!!! DO NOT ORDER FROM THIS PLACE! SO MANY MORE OPTIONS THAT WILL TAKE CARE OF THEIR CUSTOMERS! Will be taking legal action if not resolved ASAP.

The worst part is that I have to give 1 star....Seriously....I won't go as far to say this place is a scam, but it is really close. Horrible customer service, we have been waiting 30 days for a fridge that they said they had in stock. I have spent at least 7 hrs total on hold and been hung up on 3-4 times throughout the process....DON'T DO IT PEOPLE!!!! Learn from my mistakes....

TERRIBLE customer service and follow through. I would award zero stars if that were an option. I ordered five major appliances last summer, and though I sent numerous emails to the sales rep asking for updated information and delivery times, he was AWOL. I contacted him to add four more items to the order, he took the information, but never placed the order, and I didn't find out until I actually needed the items.

I purchased a washer and dryer and everything went south from there. Very long delivery time, washer not installed properly, items I paid for not received. AM trucking was the delivery and installation company that did not install properly, damaged my property and taking forever for a resolution. I will never order from AJ Madison again. I have called and have to wait on hold for hours for the last 2 days only to get disconnected. OMG

I found the salesperson working chat to be extremely helpful during the buying process. I ended up buying a double-wall oven through AJ Madison, with a warranty, delivery, and a cart-away service for the old oven. Unfortunately, during delivery and installation, my new, wood floor was gouged by workmen who pulled it off a mat. (They would have completely wrecked it if I hadn't been there to tell them to stop.) Also, the delivery team left off a flange, leaving a gap between the oven and the cabinet that contained it. I approached AJ Madison's help department with the issues but my emails were ignored. Because of these issues, I would not use AJ Madison again, and would advise others from using them, unless they plan on installing their appliances themselves.

I placed an online order on 9/23/2021 (all Quick Ship). As of 10/12/2021, I am still missing an item (microwave faceplate). AJ Madison reflects my order as "Already Shipped." I've tried reaching Customer Service 2 times. After 45min holds, I am automatically disconnected. I contacted the salesperson listed on my invoice (David **). He quickly stated that after an order is placed, I must contact customer service ---and then, hung up. Save yourself the frustration and buy your appliances elsewhere.

I ordered a dryer for $1000 on August 11 2021 from AJ Madison because it was available for delivery within 2-3 days. It never arrived. Each time I checked the order online, it said the dryer would be delivered the following week. It is now September 30 and I still do not have a dryer. Their online form is broken and they never pick up the phone, or you are on hold for 60+ minutes. I am going to have to have my credit card company reverse the charge. So frustrating.

Order a dishwasher July 30 and paid for it!! Got email that I will get it by end of Oct. Track the order it and said end of December early January!! Bad customer service. I could have got it somewhere else and have it by now!!

UPDATE: After a couple of calls to speak with a customer service representative, we were able to complain about the broken stovetop we refused delivery on. We were promised a full refund and our credit card account was credited the amount!

After COUNTLESS HOURS (literally) on hold waiting for AJ Madison Customer Service during "these unprecedented times," I am hoping that my saga of monumental customer service failure is finally over. In September 2020, I ordered an LG Gas Range that I received and had installed in October. It never worked correctly. After going back and forth with AJ Madison and being told that they could not send a certified LG appliance repair person to "look at it" (NOT repair) until FEBRUARY 2021, I decided that I would, instead, opt for a different range from a superior manufacturer. (Anyone who has experience with appliances would probably agree that there are many manufacturers superior to LG. I chose Bosch.)

Called to order my 90 year dad a washer. The sales rep said that he could not process the order due to my credit card not being the same address as the shipping address. So I went online and ordered the unit using my dad's cc number. A few weeks later he is blled TWICE for the unit. AJ Madison had shipped TWO units and charged my dad a $300.00 restocking fee to take the 2nd unit back. We called and called (it takes 45 min to an hour to get someone on the line) only to be given the middle finger on a refund despite it being their fault. I would rather crawl across 500 miles of shredded glass than to ever buy from these people again.

Did not keep promise of delivery date. I made it very clear that product must arrived within 10 days or I will not put in the order. The salesperson affirms that. When the shipping date was sent, I immediately told them that was not acceptable and would cancel my order. That took a lot of back and forth. The cancellation was also done within 3 business days of sales which should have given me a full refund. They finally agreed to refund me some amount but charge me 'shipping fee' which I don't understand at all. Would not recommend this company.

I ordered a Bosch 18" dishwasher from this company on 3/5/21. I was notified during the month of August that they had lost my dishwasher and would need to place a new order. Yesterday, I was informed that I should expect it in December. The customer service and communication have been deplorable. This is undoubtedly the worst purchase experience I have ever had and will never again do business with AJ Madison. Do yourself a favor and buy your appliances somewhere else.

Purchased an in stock "quick ship" refrigerator only to wait 4 weeks for it to travel across the country with little to no updates or information available. It then took another two to arrive at my door. Communication was poor at best about the shipping delays and delivery ended up not even matching the time slot that was given. I had one good experience with the company and one horrible. I would not recommend as the Sister shipping company is poorly operated and the value and communication just isn't there to rely on when making major appliance purchases. The local box stores have better customer service.

My 89 year old partner decided to renovate his kitchen and the contractor took him to AJ Madison to select the appliances. Worst mistake from the contractor. From the moment he placed the order, the customer service experience was absolutely terrible. He needed to change the fridge and the stove after and the sales guy took forever to reply. Later on when the contractor needed to get in touch with the sales person was the same story, many e-mails and never a reply. He finally had to contact another sales rep to deal with.

I bought over 10K worth of appliances for a new kitchen, one of which was a 2100 Vent-a-Hood. It came --to my house in rural Texas--but was missing a part. I called and emailed and--after super long hold times--spoke to several people said they would have the missing piece sent and now it's a YEAR LATER and I am still without the part. I just waited on hold for half an hour for another human to answer. The guy was friendly and placed me on a "brief hold" and never came back! It's kind of incredible how bad they are. Maybe I'll try to call them again tomorrow but I am exhausted and demoralized.

We ordered a free standing range from them over 6 weeks ago. Tried calling to get a status update and NO ONE EVER answered the phone. EVER. Not even to be put on hold. I am very concerned!! Emailed customer service as well...NOTHING. We feel like we have been scammed. Ordered a $6k range and just get crickets now!

I ordered a 30 Inch Gas Cooktop with 5 Sealed Burners, Cast Iron Grates, SuperBoil™, Front Center Knob Controls, Griddle Plate, and Conversion Kit and when I received the cooktop it did not have the griddle plate. I contacted customer service and was told they would place an order with LG for the replacement part. Six weeks later I hadn't received so called customer service again and was told the order hadn't been placed but they would make sure it was done. Two months later I still hadn't received the griddle so called them back. I have to add that each time I called Customer Service I had to wait over an hour to talk to someone. On my 3rd call after waiting an hour a customer service person said they would have to put me on hold to research but never came back, after 30 minutes my call was transferred back to the menu and I had to start the wait again.

I purchased an $8,000 Viking cooktop from them. It was delivered by AM Trucking. When they opened the truck door the cooktop was upside down still tied to the pallet. The box had been opened and they had tried to close it back up. It looked like it had been rode hard and put up wet. When we opened the box and went to install the unit it has a dent in the very top of the unit that would be exposed when installed. Our customer rejected the unit. I do not blame them at all. NO ONE AT AJ MADISON WILL RESPOND when I tried to contact them. Their phone number does not work and the "Contact us" link is Quarantined from their provider. The trucking company will not respond other than to say contact the seller. Looks like I have an $8,000 boat anchor. Do not throw your money away. Buy from another company.

I ordered a wall oven and paid for installation and haul away. When the delivery men arrived 8 weeks later, they informed me that they could not actually install the oven because it's a hard-wired install. They said that requires a licensed electrician. So they put the oven in my garage and left. I called AJ Madison to get them to refund the install and haul away that they deceptively charged me, but no one answers their customer service line.

These people are out to get your money and then ignore you. Do yourself a favor and buy from ANYONE else. They'll sweet talk you into placing an order but it will be all downhill from there. Missed promises, lies and scamming. I wish I had listened to other reviewers before purchasing here.

Ordered an LG washer and Electrolux dryer from this company. Delivery came as advertised. Once they delivered and I opened the package the dryer had a dent on the top left corner and the top cover looked faded. I immediately called customer service. Waited forty minutes to an hour to speak to someone to just be told to send an email with photos to their customer service department. I did so and never received a response. I called again. Forty mins. to one hour later they said that they should respond in 24 hours. 72 hours later no response. Called again, put on hold and the phone surprisingly hung up on their end. They are the worst company that I have ever dealt with. DO NOT DO BUSINESS WITH THEM!!!!

Updated on 08/19/2021: ~8 hours after install, noticed water all over floor under fridge. Water line that they installed was leaking as well as another leak coming from under the fridge. Have called trucking company and AJ Madison with nothing done; was promised callback from trucking company but we have not connected. AJ Madison with long hold times and also haven't gotten through. Called manufacturer (Bosch) because I have no way of knowing if the leak underneath is a damage issue or install issue so may be out the cost of a service call if install issue. WOULD NOT RECOMMEND AJ MADISON or their shipping partner AM HOME DELIVERY.

After I order online they didn't have in stock the items. Then they didn't want to refund my items and try to make me buy something else. Still waiting for my full refund. Stand hours on the phone hoursssss and no answer. They just transfer me from one to another with hours of waiting.

Absolute nightmare. This purchase was perhaps the worst experience I have ever had in renovating and purchasing homes over the past 30 years. My salesman was really great but the shipping scheduling and install of the product was abhorrent. Absolutely zero customer service. I had three scheduled install dates all of which were cancelled (one was actually overlooked and had I not waited 1:58 minutes on the phone to talk to a person (rude) I would never have known. They actually had me living in my home for six days with no appliances (range, w/d, refrigerator). Inhumane treatment of which not one individual other than my salesman ever cared or bothered to reach out.

Updated on 07/16/2021: After making me wait for 40 minutes on the phone AJ Madison ended up charging me an extra 150$ for my 3rd floor walk up. They claimed that every floor was 2 floors because there was a turn. Basically they charge me for 7 steps. This company makes more money on fees than selling stuff.

Do Not purchase anything from this company, I purchased an oven-range paid $7500 for it, the oven DOES NOT WORK, I contacted them numerous times, they sent a repairman, who dismantled the oven, it was NOT fixed, he then asked me to sign on an EMPTY / BLANK page of paper, so that he can fill it out as he wanted. I have been trying to have them replace the oven for over a year. When calling you have to wait, most of the time, over two to three hours. The so called "customer Service" agents are people who are trained NOT to help. Your money is gone!, DO NOT DO BUSINESS WITH THIS PEOPLE.

Do not buy from this store! I have a dryer that is still under factory warranty. It has not been working for 2 months and I can not get it fixed. I have to go to the laundromat, and I have a new dryer! I have called so many times, been on hold for hours (I am currently downloading all my phone records so I can say how many hours). These are hours of my life I will not get back. I am thinking of just buying a new dryer because the stress of dealing with them is unbearable and I have zero faith that the problem will be resolved. I tried one more time today to call, was on hold for 25 minutes only to be transferred to a line that was eventually answered by an answering machine. I have filed a case with the BBB but does anyone know what my chances are of getting reimbursed if I go buy a new dryer locally?

I live in Northern California and I placed an order from them because when I called they told me that the appliances are in stock but the order I placed on February 15, 2021 was never shipped because most of them were backordered and they keep changing the delivery date. I had to cancel part of the order but it is impossible to reach their billing department as they charged the full amount of the items I cancelled. They have the worst customer service. Never shop from them!!!

Shipping takes forever and I mean forever. If you don't have months to wait, this isn't your company. I'd also like to add that even when your stuff finally does come, it's usually damaged in shipment by whoever they hire to ship. I'm positive that what they ship is 100% but by the time it gets to you, forget about it. This happened to me with two dishwashers. I finally gave it up and got my money refunded. I don't understand how a company can allow its inventory to be damaged like this and do nothing about it with the shipper. You're talking thousands of dollars of inventory that has to be damaged out. Either they don't care about their product and reputation or they just don't care about the customer.

I purchased a Frigidaire induction stove from AJ Madison in April 2021. It came defective. For the past 2 months, I have emailed and called them many times and have gotten no response. No answer to the emails and put on hold for over an hour each time I have called. The electrician says they the electric panel is damage. This is an expensive appliance and I bought all my appliances with them. I would never recommend them.

I ordered a microwave, dishwasher, refrigerator and stove/oven. The delivery date was three weeks past what was originally quoted. The first time they showed up, they delivered all the appliances but the installer couldn't install the microwave because he said he forgot his drill bits. Then they proceeded to install the dishwasher so that water comes pouring out of the topper, which should just act as an air release. I later discovered a part that belonged behind the oven, stating it was to prevent tip-overs, was never installed.

I bought a Blomberg washer/dryer stacked set, The washer is supposed to plug into the dryer but AJ sent me a mismatched set. All attempts at having one unit exchanged has been met with silence. They seem to count on their customers living at a distance and therefore unable to follow through on complaints. I am thinking of getting a class action lawsuit together because I bet there are now thousands of disgruntled people. I am first going to contact the BBB and see if they can or will do anything.

They may seem like they provide a good deal. Their delivery service is awful, they provide no progress and it sits in their delivery terminal for days or weeks before you get the next update. Awful customer service. I financed my dishwasher and will already be making the first monthly payment on it before the appliance ever arrives. I talked to 3 different reps and the first 2 did not seem like they even wanted to talk to me. I was willing to give it a bit of time with Covid and everything but 2 weeks to cross the country is a bit much. My father works in logistics and can easily navigate products to cross the US in less than a week. They were supposed to call me to schedule delivery and they just appear to have forgotten and I missed the weekly delivery window. So now I am going to have to wait a week and a half because they only come to my area once a week.

After receiving the new $3200.00 Frigidaire Refrigerator it was good for 3 weeks until the ice maker defrosted and water was all over our kitchen. Then the Freezer alarm went off 3 days later and said the freezer was not at the right temperature but was keeping the food frozen. I called AJ Madison and they set me up for service. After the service tech was out and had to order 7 parts we had to to wait. They said a couple of weeks. 2 days after the service man was out I went to check the freezer and all the food was totally defrosted and ruined.$400 worth. I called AJ Madison back and asked for a refund. They told me Frigidaire was responsible and there was nothing more they would do for me. I called Frigidaire and they said the parts were being rushed. Let us not forget we were listening to the freezer alarm 24 hours a day 7 days a week for 1 month.

I ordered a washer and dryer from online - effortless. The sales rep put in the delivery date without consulting me. I had to constantly call both the company and their third party shipping company to get a date where I would be home. I ordered haul away and install. Third party (AM trucking) came out and obviously did not know how to install so instead they communicated that I needed a contractor to switch out a two faucet attachment valve for a single valve so they could not do the install until I had it done and would have to pay for re-delivery fee. (Side note they communicated that they could do this on their off time for $20.00 apiece.) They left all of the boxes and debris all over my front lawn when I refused to be bullied to sign their customer satisfaction survey without looking at it.

If I have a review less than 1 star, that is what I will give this Company. I placed an order #** on March 23rd 2021 and it was supposed to be delivered within 2 weeks. As we speak delivery has not been made, every effort to speak to customer service has proven abortive as they keep giving me one liner that they are working on it without anyone telling me or getting back to me. The product was ordered for a project that was supposed to have been completed 2 weeks, I am losing money with Contractors that are delayed and yet no one has been able to provide an answer on when my goods will be delivered or my funds refunded so I look for an alternative. This is the first and last time I am purchasing anything from here. I will say stay clear of this Merchant. I have called several times and written emails, same response or no response, I even got the phone cut after waiting on the line for 15 minutes. This is a complete disaster and Nightmare.

We ordered a $10,000 Viking appliance package back in November. We received 3 out of 5 items as promised. But the gas range and the range hood conversion kit have not been delivered. Here it is mid April. After numerous attempts to speak to the sales person (David) who always transferred me to their order status department, nothing has been resolved. They put me on hold for 30-45 min each time and after that the recording tells me I've been on hold too long so "good-bye"!!!

Ordered a dishwasher from them. The dishwasher was delivered a week later than they promised. It then took 4 separate visits for them to install it correctly (2 more weeks). No one ever took responsibility for correcting the problems--all of which were their fault. They had me order unnecessary parts to install the appliance. Calling them usually took hours because they did not respond, they transferred me between departments, the call kept dropping when they transferred me etc. Service windows when they did come were often more than 4 hours and they often arrived late. You have to be insane to use them.

I was looking for a particular stackable washer and dryer Samsung with all the bells and whistles. All the local stores were out and had a 2-3 month backorder. Naturally I went searching online. All the sites I reached out to said the same thing that “there was a 6-8 week back log," except, you guessed it AjMadison. They said it was in stock and could be shipped within a week. So naturally I placed the order and within a few days of my order they inform me that it would be a 2-3 month delay on the order. So I placed the order on hold and started physically searching through local appliance stores to see what they had to offer. They did not have what I wanted. So I decided to go with AjMadison “before checking out the reviews on this company” after going through with the order. The experience was a total nightmare of inconvenience, only to end up with an incomplete order and not being able to contact anyone for customer service.

After a long search I came across with this company and after find an electric range that I look for it, call them to see when I would get this range if I place order right away, and sale person (David **) which obviously looking to get the deal promised within 5-7 business day I will get the range and after 14 days when I called (after 45 min. to 1 hour waiting on the line) could talk to someone which didn't have any answer and have to call again and again and finally talk to a lady that said will check with tracking company and call/email me back which she didn't (same attitude with other people in this company).

The company committed fraud in writing by telling me that there is no more refrigerators left after their moving company damaged ours. The company is seriously impacting our health and shifts reps around like we breathe air with the biggest bunch of lies going. If you purchase Liebherr's like we did, then beware that the company couldn't care less if you drop dead after spending $5000. BEWARE and go anywhere else.

We purchased a suite of high-end appliances from Jonathan ** in sales. He was extremely responsive prior to the sale, but did not respond at all after we reached out because their customer service would not respond. We had significant issues with the delivery of our refrigerator because AJ Madison did not send out the proper company that could actually move a 48” refrigerator. After two failed delivery attempts, we received the refrigerator and it had significant damage to the back, as well as multiple dents in the front panels which are visible installed.

I ordered a Miele washer/dryer. The ordering process was straightforward. But the delivery and installation were nightmares. I couldn't get an accurate date/time for delivery. When I did get a date/time, they were 3 hours late. Then a part was broken. I wasn't able to get through to anyone to reschedule the installation after the new part arrived. I finally paid to have it installed by a local repair person. I'm still waiting for the refund for the installation of the washer/dryer. I won't use them again.

I ordered a Bosch SPX68U55UC 18 Inch Built-In Dishwasher via their website because my order with Home Depot was backordered for over 2.5 months. The week before delivery, Bosch contacted me to say they couldn't provide it. Home Depot then cancelled my order. I looked online for another provider. AJ Madison had it in stock. So I ordered it. I then checked out the reviews of the company. Eeeek: I was very concerned about the hundreds of bad reviews I'd been reading on many websites. I wondered if I should cancel. So I called customer service to see what they had to say. They answered my call in ~10 minutes. The rep was very friendly. I told her my concern. She said I could cancel but I needed to do so before it shipped and it would take about 2 weeks to arrive. I decided to sleep on it.

Ordered appliances through website. Called to get update when they failed to email. Waited on the phone for hours-literally. Once they answered and heard that I was upset I was hung up on over 3 times in a row. It felt like the customer service dept. was laughing at me. Just decided to email to cancel order....then they were wonderful. Worked with Jon ** to reorder appliances, he was amazing, until the fridge was damaged and the microwave and dishwasher appeared to be on back order. When I called Jon and emailed him, he took forever to get back to me and I had to reach out several times. He told me during initial sale that the items were in stock. Not the case, had to wait 5 months for microwave just to call and see when delivery was and they told me the micro was discontinued. If I hadn’t called them I’d still be waiting. Horrible customer service, awful company and painful experience. I would NEVER use them again for anything.

Absolutely horrible horrifying experience. I put in a brand new kitchen and had to order all new appliances. I chose to shop local by these guys. I dealt with Howard. To make a long story short, Howard ditches you and does not answer the phone once you place the order. I wanted to use my brandsource card, they make you email an id after I placed an in store order (why couldn’t the whole transaction take place in store, I have no idea) he promises you a delivery time and does not follow through.

Terrible customer and delivery services. Appliances were supposed to be delivered on Monday, they canceled in the last minute. Same thing happened on Thursday. On Friday I waited four hours and nothing. I called cusoumer service on Friday evening and the woman on the phone said they'll be delivered on Saturday before 12pm and I will get a call an hour before the driver arrives. That didn't happen. I just got off the phone with customer service (after waited on the phone for an hour) and the woman I spoke to had terrible attitude. She said "you know what just talk to a manager" then transferred me to a voicemail and I left a message. Still nothing from them. Stay away from this company and save yourself the headache.

Customer service is easy when when all goes well. A true test of customer service is when a customer has a question or problem. So here's the issue, I ordered a dishwasher in September and they show it in stock. I choose this unit due to it being in stock. So far so good. They charge my credit immediately and we are off the the races. The next day they let me know it will be 4-6 weeks, okay I can live with this timeline, but they didn't credit back my card. 9 weeks, yes I said NINE WEEKS goes by and I request a delivery date, they tell me it will be a bit longer. I request someone give me a call to discuss my options. It's been 2 weeks and 3 requests for a call and no call. We are at 12 weeks now and my order tracking is saying January 1st. They have my $$ and they have no desire to make a call to discuss. This is how you can determine if a company has quality customer...on not.

Ordered a Cafe appliance package in July and then immediately learned that the items I was told were in stock were back-ordered. Was given false delivery dates every month and was given no warning when appliances did not show up. Sales rep was completely unresponsive and it was impossible to get management to address my concerns - customer service said they were too busy to return my calls. Was also charged for the full package which should not have happened until the items were in stock to ship. Took forever to get my money back. Don't waste your time.

I ordered a Beko refrigerator from this company without any issues, after ordering it from 2 other companies and could not get it after months even though it said it was in stock. I ordered from A J Madison and it arrived within the shipping time they gave me and was not damaged in any way. The company they contracted with for delivery was very professional and came within the 2 hour timeframe that the promised. I was surprised at the reviews I read, I was impressed with this company especially during a pandemic. I will use them for future orders.