AJ Madison Reviews

Updated on 08/19/2021: ~8 hours after install, noticed water all over floor under fridge. Water line that they installed was leaking as well as another leak coming from under the fridge. Have called trucking company and AJ Madison with nothing done; was promised callback from trucking company but we have not connected. AJ Madison with long hold times and also haven't gotten through. Called manufacturer (Bosch) because I have no way of knowing if the leak underneath is a damage issue or install issue so may be out the cost of a service call if install issue. WOULD NOT RECOMMEND AJ MADISON or their shipping partner AM HOME DELIVERY.

After I order online they didn't have in stock the items. Then they didn't want to refund my items and try to make me buy something else. Still waiting for my full refund. Stand hours on the phone hoursssss and no answer. They just transfer me from one to another with hours of waiting.

Absolute nightmare. This purchase was perhaps the worst experience I have ever had in renovating and purchasing homes over the past 30 years. My salesman was really great but the shipping scheduling and install of the product was abhorrent. Absolutely zero customer service. I had three scheduled install dates all of which were cancelled (one was actually overlooked and had I not waited 1:58 minutes on the phone to talk to a person (rude) I would never have known. They actually had me living in my home for six days with no appliances (range, w/d, refrigerator). Inhumane treatment of which not one individual other than my salesman ever cared or bothered to reach out.

Updated on 07/16/2021: After making me wait for 40 minutes on the phone AJ Madison ended up charging me an extra 150$ for my 3rd floor walk up. They claimed that every floor was 2 floors because there was a turn. Basically they charge me for 7 steps. This company makes more money on fees than selling stuff.

Do Not purchase anything from this company, I purchased an oven-range paid $7500 for it, the oven DOES NOT WORK, I contacted them numerous times, they sent a repairman, who dismantled the oven, it was NOT fixed, he then asked me to sign on an EMPTY / BLANK page of paper, so that he can fill it out as he wanted. I have been trying to have them replace the oven for over a year. When calling you have to wait, most of the time, over two to three hours. The so called "customer Service" agents are people who are trained NOT to help. Your money is gone!, DO NOT DO BUSINESS WITH THIS PEOPLE.

Do not buy from this store! I have a dryer that is still under factory warranty. It has not been working for 2 months and I can not get it fixed. I have to go to the laundromat, and I have a new dryer! I have called so many times, been on hold for hours (I am currently downloading all my phone records so I can say how many hours). These are hours of my life I will not get back. I am thinking of just buying a new dryer because the stress of dealing with them is unbearable and I have zero faith that the problem will be resolved. I tried one more time today to call, was on hold for 25 minutes only to be transferred to a line that was eventually answered by an answering machine. I have filed a case with the BBB but does anyone know what my chances are of getting reimbursed if I go buy a new dryer locally?

I live in Northern California and I placed an order from them because when I called they told me that the appliances are in stock but the order I placed on February 15, 2021 was never shipped because most of them were backordered and they keep changing the delivery date. I had to cancel part of the order but it is impossible to reach their billing department as they charged the full amount of the items I cancelled. They have the worst customer service. Never shop from them!!!

Shipping takes forever and I mean forever. If you don't have months to wait, this isn't your company. I'd also like to add that even when your stuff finally does come, it's usually damaged in shipment by whoever they hire to ship. I'm positive that what they ship is 100% but by the time it gets to you, forget about it. This happened to me with two dishwashers. I finally gave it up and got my money refunded. I don't understand how a company can allow its inventory to be damaged like this and do nothing about it with the shipper. You're talking thousands of dollars of inventory that has to be damaged out. Either they don't care about their product and reputation or they just don't care about the customer.

I purchased a Frigidaire induction stove from AJ Madison in April 2021. It came defective. For the past 2 months, I have emailed and called them many times and have gotten no response. No answer to the emails and put on hold for over an hour each time I have called. The electrician says they the electric panel is damage. This is an expensive appliance and I bought all my appliances with them. I would never recommend them.

I ordered a microwave, dishwasher, refrigerator and stove/oven. The delivery date was three weeks past what was originally quoted. The first time they showed up, they delivered all the appliances but the installer couldn't install the microwave because he said he forgot his drill bits. Then they proceeded to install the dishwasher so that water comes pouring out of the topper, which should just act as an air release. I later discovered a part that belonged behind the oven, stating it was to prevent tip-overs, was never installed.

I bought a Blomberg washer/dryer stacked set, The washer is supposed to plug into the dryer but AJ sent me a mismatched set. All attempts at having one unit exchanged has been met with silence. They seem to count on their customers living at a distance and therefore unable to follow through on complaints. I am thinking of getting a class action lawsuit together because I bet there are now thousands of disgruntled people. I am first going to contact the BBB and see if they can or will do anything.

They may seem like they provide a good deal. Their delivery service is awful, they provide no progress and it sits in their delivery terminal for days or weeks before you get the next update. Awful customer service. I financed my dishwasher and will already be making the first monthly payment on it before the appliance ever arrives. I talked to 3 different reps and the first 2 did not seem like they even wanted to talk to me. I was willing to give it a bit of time with Covid and everything but 2 weeks to cross the country is a bit much. My father works in logistics and can easily navigate products to cross the US in less than a week. They were supposed to call me to schedule delivery and they just appear to have forgotten and I missed the weekly delivery window. So now I am going to have to wait a week and a half because they only come to my area once a week.

After receiving the new $3200.00 Frigidaire Refrigerator it was good for 3 weeks until the ice maker defrosted and water was all over our kitchen. Then the Freezer alarm went off 3 days later and said the freezer was not at the right temperature but was keeping the food frozen. I called AJ Madison and they set me up for service. After the service tech was out and had to order 7 parts we had to to wait. They said a couple of weeks. 2 days after the service man was out I went to check the freezer and all the food was totally defrosted and ruined.$400 worth. I called AJ Madison back and asked for a refund. They told me Frigidaire was responsible and there was nothing more they would do for me. I called Frigidaire and they said the parts were being rushed. Let us not forget we were listening to the freezer alarm 24 hours a day 7 days a week for 1 month.

I ordered a washer and dryer from online - effortless. The sales rep put in the delivery date without consulting me. I had to constantly call both the company and their third party shipping company to get a date where I would be home. I ordered haul away and install. Third party (AM trucking) came out and obviously did not know how to install so instead they communicated that I needed a contractor to switch out a two faucet attachment valve for a single valve so they could not do the install until I had it done and would have to pay for re-delivery fee. (Side note they communicated that they could do this on their off time for $20.00 apiece.) They left all of the boxes and debris all over my front lawn when I refused to be bullied to sign their customer satisfaction survey without looking at it.

If I have a review less than 1 star, that is what I will give this Company. I placed an order #** on March 23rd 2021 and it was supposed to be delivered within 2 weeks. As we speak delivery has not been made, every effort to speak to customer service has proven abortive as they keep giving me one liner that they are working on it without anyone telling me or getting back to me. The product was ordered for a project that was supposed to have been completed 2 weeks, I am losing money with Contractors that are delayed and yet no one has been able to provide an answer on when my goods will be delivered or my funds refunded so I look for an alternative. This is the first and last time I am purchasing anything from here. I will say stay clear of this Merchant. I have called several times and written emails, same response or no response, I even got the phone cut after waiting on the line for 15 minutes. This is a complete disaster and Nightmare.

We ordered a $10,000 Viking appliance package back in November. We received 3 out of 5 items as promised. But the gas range and the range hood conversion kit have not been delivered. Here it is mid April. After numerous attempts to speak to the sales person (David) who always transferred me to their order status department, nothing has been resolved. They put me on hold for 30-45 min each time and after that the recording tells me I've been on hold too long so "good-bye"!!!

Ordered a dishwasher from them. The dishwasher was delivered a week later than they promised. It then took 4 separate visits for them to install it correctly (2 more weeks). No one ever took responsibility for correcting the problems--all of which were their fault. They had me order unnecessary parts to install the appliance. Calling them usually took hours because they did not respond, they transferred me between departments, the call kept dropping when they transferred me etc. Service windows when they did come were often more than 4 hours and they often arrived late. You have to be insane to use them.

I was looking for a particular stackable washer and dryer Samsung with all the bells and whistles. All the local stores were out and had a 2-3 month backorder. Naturally I went searching online. All the sites I reached out to said the same thing that “there was a 6-8 week back log," except, you guessed it AjMadison. They said it was in stock and could be shipped within a week. So naturally I placed the order and within a few days of my order they inform me that it would be a 2-3 month delay on the order. So I placed the order on hold and started physically searching through local appliance stores to see what they had to offer. They did not have what I wanted. So I decided to go with AjMadison “before checking out the reviews on this company” after going through with the order. The experience was a total nightmare of inconvenience, only to end up with an incomplete order and not being able to contact anyone for customer service.

After a long search I came across with this company and after find an electric range that I look for it, call them to see when I would get this range if I place order right away, and sale person (David **) which obviously looking to get the deal promised within 5-7 business day I will get the range and after 14 days when I called (after 45 min. to 1 hour waiting on the line) could talk to someone which didn't have any answer and have to call again and again and finally talk to a lady that said will check with tracking company and call/email me back which she didn't (same attitude with other people in this company).

The company committed fraud in writing by telling me that there is no more refrigerators left after their moving company damaged ours. The company is seriously impacting our health and shifts reps around like we breathe air with the biggest bunch of lies going. If you purchase Liebherr's like we did, then beware that the company couldn't care less if you drop dead after spending $5000. BEWARE and go anywhere else.

We purchased a suite of high-end appliances from Jonathan ** in sales. He was extremely responsive prior to the sale, but did not respond at all after we reached out because their customer service would not respond. We had significant issues with the delivery of our refrigerator because AJ Madison did not send out the proper company that could actually move a 48” refrigerator. After two failed delivery attempts, we received the refrigerator and it had significant damage to the back, as well as multiple dents in the front panels which are visible installed.

I ordered a Miele washer/dryer. The ordering process was straightforward. But the delivery and installation were nightmares. I couldn't get an accurate date/time for delivery. When I did get a date/time, they were 3 hours late. Then a part was broken. I wasn't able to get through to anyone to reschedule the installation after the new part arrived. I finally paid to have it installed by a local repair person. I'm still waiting for the refund for the installation of the washer/dryer. I won't use them again.

I ordered a Bosch SPX68U55UC 18 Inch Built-In Dishwasher via their website because my order with Home Depot was backordered for over 2.5 months. The week before delivery, Bosch contacted me to say they couldn't provide it. Home Depot then cancelled my order. I looked online for another provider. AJ Madison had it in stock. So I ordered it. I then checked out the reviews of the company. Eeeek: I was very concerned about the hundreds of bad reviews I'd been reading on many websites. I wondered if I should cancel. So I called customer service to see what they had to say. They answered my call in ~10 minutes. The rep was very friendly. I told her my concern. She said I could cancel but I needed to do so before it shipped and it would take about 2 weeks to arrive. I decided to sleep on it.

Ordered appliances through website. Called to get update when they failed to email. Waited on the phone for hours-literally. Once they answered and heard that I was upset I was hung up on over 3 times in a row. It felt like the customer service dept. was laughing at me. Just decided to email to cancel order....then they were wonderful. Worked with Jon ** to reorder appliances, he was amazing, until the fridge was damaged and the microwave and dishwasher appeared to be on back order. When I called Jon and emailed him, he took forever to get back to me and I had to reach out several times. He told me during initial sale that the items were in stock. Not the case, had to wait 5 months for microwave just to call and see when delivery was and they told me the micro was discontinued. If I hadn’t called them I’d still be waiting. Horrible customer service, awful company and painful experience. I would NEVER use them again for anything.

Absolutely horrible horrifying experience. I put in a brand new kitchen and had to order all new appliances. I chose to shop local by these guys. I dealt with Howard. To make a long story short, Howard ditches you and does not answer the phone once you place the order. I wanted to use my brandsource card, they make you email an id after I placed an in store order (why couldn’t the whole transaction take place in store, I have no idea) he promises you a delivery time and does not follow through.

Terrible customer and delivery services. Appliances were supposed to be delivered on Monday, they canceled in the last minute. Same thing happened on Thursday. On Friday I waited four hours and nothing. I called cusoumer service on Friday evening and the woman on the phone said they'll be delivered on Saturday before 12pm and I will get a call an hour before the driver arrives. That didn't happen. I just got off the phone with customer service (after waited on the phone for an hour) and the woman I spoke to had terrible attitude. She said "you know what just talk to a manager" then transferred me to a voicemail and I left a message. Still nothing from them. Stay away from this company and save yourself the headache.

Customer service is easy when when all goes well. A true test of customer service is when a customer has a question or problem. So here's the issue, I ordered a dishwasher in September and they show it in stock. I choose this unit due to it being in stock. So far so good. They charge my credit immediately and we are off the the races. The next day they let me know it will be 4-6 weeks, okay I can live with this timeline, but they didn't credit back my card. 9 weeks, yes I said NINE WEEKS goes by and I request a delivery date, they tell me it will be a bit longer. I request someone give me a call to discuss my options. It's been 2 weeks and 3 requests for a call and no call. We are at 12 weeks now and my order tracking is saying January 1st. They have my $$ and they have no desire to make a call to discuss. This is how you can determine if a company has quality customer...on not.

Ordered a Cafe appliance package in July and then immediately learned that the items I was told were in stock were back-ordered. Was given false delivery dates every month and was given no warning when appliances did not show up. Sales rep was completely unresponsive and it was impossible to get management to address my concerns - customer service said they were too busy to return my calls. Was also charged for the full package which should not have happened until the items were in stock to ship. Took forever to get my money back. Don't waste your time.

I ordered a Beko refrigerator from this company without any issues, after ordering it from 2 other companies and could not get it after months even though it said it was in stock. I ordered from A J Madison and it arrived within the shipping time they gave me and was not damaged in any way. The company they contracted with for delivery was very professional and came within the 2 hour timeframe that the promised. I was surprised at the reviews I read, I was impressed with this company especially during a pandemic. I will use them for future orders.

AJ Madison does not know how to treat a customer. I ordered a dishwasher +delivery and installation. When the delivery men came late the first time they brought a dented appliance. When they arrived late for the second delivery attempt the installer informed me he could not install the appliance because they do not offer the kit required for my pipes. AJ Madison wants to charge me a 15% restocking fee to return the dishwasher. There was never any mention of an installation kit that would or would not fit in my kitchen. Had they bothered to ask we would have purchased from someone who did have the correct kit. I do not often write negative reviews, but it is obvious that true colors shine in a pandemic. Keep in mind the dishwasher never even came out of the box.

I have tried to contact AJ Madison almost every day for a freezer that was delivered that never worked. After waiting over an hour on hold every time the system hangs up. One time they put a service request in and 3 weeks later still have heard nothing. Emailing goes the same way. After 2 weeks someone finally replied to an email and then said they were looking into it. No follow up since (besides mine of course). The worst company ever.

This review isn’t so much on a product, because most of what they sell you can get anywhere. This review is based on their customer service. While they may have good prices their customer service is horrendous. I bought a Kucht 36 inch chef stove in February 2018 with a 3 year extended warranty at about $150. The simmer burners have gone bad and constantly click when the flame is too low and now the stove will not come on. I contacted AJ in August. Apparently the warranty is outsourced and the company New Leaf will not touch the product until the manufacturer's warranty expires. It took me over two months to get this information. Neither company was good about calling or emailing back.

NEVER use AJ Madison! they are terrible! Horrible wait times on the phone. My average was over 1 hour and I've had to make many calls. No knowledge of backorder items relayed to customer. Over half of my items arrived damaged. Appliance packaging very weak. Range arrived damaged and missing parts. No communication from AJ Madison regarding my damage refund request.

Ordered downdraft since they have a stock. Shipping happened much later than expected. I try to call customer service and never answered. I finally talked with person 1h 48m wait. I think they are making money with restocking fee. Use well known store. Lesson learned.

I chose to buy a washer and dryer from this unknown (to me) company. I live in Maryland and never saw or heard of AJ Madison. But because customer service is very important to me, I did several web searches and AJ Madison kept scoring very high. I really wonder about that now. My washer and dryer set with pedestals and hook up cables/cords and stainless steel water hoses, totaling $2,713.17 obviously matters to just about nobody except me. I simply wanted to ask that the delivery people hook up the dryer (not the washer) and haul away the old washer (not the dryer). Incidentally, this is not a free service. They don't deliver for free, hook up for free or haul for free. I am most willing to pay. But they can't handle that because my job does not allow me to call when their customer service department is open.

I ordered a dishwasher from AJ Madison bc they were the only site that had the model I wanted in stock. After several calls and emails it turns out they never had it in stock and it was on back-order. Sadly they are still representing it as being in stock on their website which should be reason enough to never use this company. I ordered on 09/01, today is 10/14 and the website still says "processing". Their customer service apparently has no record of allocation order and is still unable to give me an ETA after 45 days. While I understand the 2020 supply chain is abnormal it's really messed up to not let customers know if things are on back-order, especially expensive home appliances. The only reason I used this company was b/c all the other big box stores were out of stock. I should've known better...

To make a long story short, we needed to buy a whole set of appliances for our new house but needed to be able to cancel the order when we received notice from our builder that they found appliances and could install them in time for our closing date. After 30 or more mins on hold, I was finally able to talk to a human being. He took my phone number down in case we got disconnected. Well, we did and he never called me back. So a little bit later I called again and was on hold for another 30+ mins and finally got to speak to another sales rep. He was really nice and found me appliances that were available (curse COVID!!). I told him our circumstances, how we needed to be able to cancel the order by Friday, this was a Tuesday, if the builder was able to find appliances for us, and he assured that our appliances wouldn't be shipped until Friday so we had all day Wed and Thurs to cancel.

In the middle of the pandemic our 12-year old washer decided to fail, and we decided to purchase a new set. Unable to find the units we wanted locally, we turned to AJ Madison. The purchase transaction was convenient and went smoothly. They admitted they had the dryer in stock, but not the washer, saying it might take 2-3 weeks to receive our appliances. That was July 27th.

I ordered a new fridge for my basement, needed to get in touch with customer service but was on hold for 90 minutes, after I had made previous attempts to contact them. It was like a second job to communicate. Emails were never answered and customer service people were rude and dismissive. The trucking company had me on a 8 + hour call back hold the day of delivery. Delivery guys refused to drive after dark even though the delivery window was 6pm-10pm. When they did arrive next morning 2 hours late, they refused to drop fridge on porch and left on driveway in rain. I will never purchase from them again.

I bought a gas range. It's turned out to be defective. Leaks gas from the control knobs. I wish I'd read these reviews before purchasing from AJMadison. Criminals. Will not accept returns once attempted to install. WTF? How would I know the range was defective until it was installed?!! Bought the extended warranty for whatever good that did me. Was on hold for over an hour. Twice!! Never, never, never buy online from these crooks. I filed a complaint with the BBB and will follow up with our Attorney General's office. I'm also going to contest the charge on my card.

This company is incompetent at best. Cannot get the order right, delivered damaged goods, and refuse to do anything to rectify the situation or return the items. Communication is non existent, had to make too many calls for service and was constantly placed on hold for long extended periods over 1 hour. You can purchase these products anywhere and AJ Madison is not a good option for consumers. Instead of a resolution they shut you down, refuse to provide any customer service, answer calls, and fix their screw ups. Instead I receive e mails about fees and restocking of stuff they did incorrectly, damaged, and or did not deliver at all.

I have been waiting since August 25th for my delivery. It is now September 15th. You can not get anyone on the phone and their tracking service doesn't work. I was on hold for 2 hours. And then they lied. They said they would mark my delivery urgent and it would arrive by Wednesday. That is tomorrow and no one has contacted me. Once they have your money you're screwed. Don't use this company.

Pleasantly surprised by their quick turn around in helping me procure my order. I ordered a Zephyr Range Hood on 14th of August 2020. Due to COVID-19 the delivery was delayed and scheduled on 8th September by the trucking company who delivers on behalf of AJ Madison (Originally planned for 1st Sep 2020). I called AJ Madison and explained the situation regarding my need to get the order delivered since my kitchen renovation was on the verge of completion. Michelle ** from AJ Madison went above and beyond to work with the trucking company and get my order on time. Really thankful to Michelle and her dedication. Keep up the great work! The 4 star instead 5 is because they overpromised on delivery of 2 weeks when they clearly knew that they cannot meet the deadline.

I bought a 12v refrigerator/freezer over 2 weeks ago. They took my money right away; got a shipping confirmation. The last communication I received from them was Aug 21. On Sept 3 I called the. To find out we’re the fridge was. Was first told it was delayed because it had to be ordered from manufacturer; didn’t make sense because it was an open box item. Was then told that it had been damaged and that I could now purchase one at full price. I asked to speak with a manager. I was very upset, because had I not called they were not going to call me, but took my $800!!! The manager said they didn’t have any thing to replace it with.

Defective product and no customer service to remedy the situation. After a 47 minute hold time on 7/14/2020 and a promise to call me back and again a 52 minute hold time and a promise to call me back, and two separate emails on 7/16/2020 & again on 8/14/2020, I have not received a single call to resolve the defective Faber Maestrale 10 that I paid close $1000. The control switches for the fan and light are not wired properly: in other words, the fan switch controls the light and the light switch controls the fan. For the price of the product, this should be correct. Order #**.

Do not waste your time on this company. I wasted over a month trying to make a purchase with this company. Customer service is non-existent. You can only get through to sales. I ended up canceling my entire order before I was charged. I don't even have the energy to explain the countless weeks I spent trying to get a hold of them & get things going. Every bad review for them is completely accurate. Do not trust them. I was sucked in by their great prices & financing option. If you like being stuck on hold for over an hour every single time you contact customer service, just to be transferred to a voicemail.. this company is it. It's so sad.

I ordered online back in April. Gave credit card and delivery would be in July. I tried to contact but left on hold for an hour. Called sales and they passed me back. No response in emails or on messenger. They first said they would check but now it’s a canned response.

Neither installers nor salesperson understood the product. Received washer and dryer with opposite door swing (we were never asked which swing we wanted). Installers not qualified. Confusion about install incl. not knowing to plug one in to the other. We had to call mfr for help. 3 install attempts and were told door swing couldn’t be changed without possibility of leakage.

I ordered a $2800 GE Advantium built in microwave and was told it would be delivered in a week. Still waiting for it to arrive. I never received a tracking number or email notification that it was shipping or anything. The first microwave I ordered was damaged and I had to send that one back. I will never order from them again. I should have ordered it straight from GE. A lesson learned!

Tl;dr AJ Madison took my order and brushed their hands off of the affair, throwing me to an incompetent delivery company. I purchased a fridge on July 7. Since there's a pandemic going on, I was fine with it being shipped out on July 20. They said the delivery company, AM Trucking, will contact me via email/phone at least a day prior to delivery date to confirm. It seemed weird to have everything up in the air like that, but I figured it was because of the pandemic.

I ordered a complete Bosch appliance set on June 16th and I understand we have COVID induced supply disruptions/delays. At some point I was told items arrive mid July, which is fine. End of July I started calling and emailing them. Call queue was virtually infinite and once I made it I was pushed back into the queue effectively waiting for hours to gain in the end no information on order status. Chat option was particularly useless as they just provide a phone number to yet enter another queue.

We ordered a Whirlpool microwave online from AJ Madison in late July 2020, and received the product within 5 business days. The product was delivered intact and appeared new, in the factory packaging. However, upon first inspection, the door latch was defective, and it would not open. Re-boxed the microwave and called AJ Madison to initiate the return process. After 22 minutes on hold, the CSR spoke with us for 3 minutes, and wanted us to unbox the microwave again to take a video of the door latch not functioning, to prove our claim that the microwave was defective.

THEY DON'T CARE ABOUT THE CUSTOMER. After spending thousands of dollars buying appliances from AJ Madison in the past ten years I recently purchased a $4000 refrigerator from them. I don't know if this is true, but it seemed to me that once they got my money they didn't care about the needs of this customer anymore. They would not confirm a date for delivery. (They gave me two dates--I needed to know which date it would be.)

I ordered a fridge from AJ Madison and was told it would be on a truck and on its way to me the following day. I had explained that I was in a pressing situation because my fridge was no longer working. I went with AJ Madison because I trusted the salesman's lie that it would get to me quickly. I am now 2 weeks out and the scam trucking company they use, (See AM Trucking reviews for reference) and my delivery has been cancelled on twice with really sketchy excuses. Both AJ Madison and AM Trucking have teamed up for the worst and most dishonest service I've ever received. Please do not use AJ Madison because you'll get burned twice by their horrible customer service and the incredibly inept and deceitful work of AM Trucking. I wish I had reviews before making this purchase! Oh, and they've had my money for several weeks too! I shouldn't have been charged until this fridge was delivered.

I call AJ Madison to inquire about purchasing a dishwasher. I was told by the sales rep that the dishwasher was in stock and would ship that day. Three hours later I got an email saying the shipment would be delayed a week or more, and to call customer service to inquire about expedited delivery. I sent an email to the help desk and called customer service the next day. After waiting 45 minutes on hold I asked the customer service rep about expedited delivery. She said the item had been picked up and gave me AM Trucking's website and tracking number. The website said "awaiting pickup." I waited to the next day and the website still said awaiting pickup and the delivery window was 2 weeks from the order date!! This is from NJ to VA!! The sales rep LIED. The customer service rep LIED!!!

Run don't walk away from doing business with this company. Ordered washer/dryer. Dryer was refused at delivery since it was damaged in top over control panel- metal crushed and displaced yet came in a new box. Accepted washer with pedestal which fell apart on second day (front pedestal panel fell off and metal clip to attach to washer is crushed flat so can not replace front panel of pedestal). Washer with broken control panel, ding in side and vibrates out of place if used, very loud boom when changing gears during spin. Company refuses to credit my credit card, refuses to exchange washer for another- wants to fix here at house but control panel is not available with no date when it will be.

I ordered a refrigerator from this company and immediately received notice that it was backordered. A few days later I asked to cancel, and I received a notice that the order had been processed and it was shipping. 3 weeks later, The shipping cannot be tracked past the original terminal. I held for 45 min to speak with someone only to get a message that I had to leave a message and the voicemail was full. I then tried to do an online chat and was disconnected. I should have done my homework first....Please buyer beware....This is a total scam!!!!

I am very upset because this was ordered from AJ Madison because of quick shipping promise and NOWHERE was an indication that it was not in stock during purchase. Basically paid for it but no indication that I would receive it ever. I tried to call customer service and after holding 3 times for 30-74 min and was directed either to full mailbox, or cut off, or still waiting over an hour later. Wasted my day and delayed entire purchase by days.

I was scheduled for a delivery of an oven yesterday between 2:30 and 6:30 pm. At 2:30 yesterday they called and the driver did not come in so it was rescheduled for the same time today. At 9:30 a message was left on my phone that they were on the way. At 10 am they stopped and not one home. After waiting on line for 45 minutes I was told they would get back to me. 5 hours later I called and they said they would not be back for a week. So now I have an oven pulled out and waiting for the new one and they cannot give me a date when I will get one. They said they would not be in the area for another week. Never buy from them if you want any kind of customer service.

Purchase $30,000 plus in appliances and have no service. I have written and called customer service several times now. I even purchased a warranty on my appliances and spent 800 on that. AJ Madison sent me a wine cooler that I had ordered that had an incorrect door swing. I had asked them on the phone, can I exchange the unit if we find out the door swing just won’t work. He told me I could. AJ Madison did not believe me so they went back to listen to recordings and found out they DID indeed tell me that. They ended up exchanging the unit, which ended up not working and now will not honor the warranty that we paid for because they did not update the serial number so it is incorrect on the paperwork. Nobody will return a phone call or email and now we have a $3500 wine cooler that does not function. The only thing that is different is the door swing.

Ordered 6/12/2020. Still no word on delivery. Lies, lies and more lies. Every call is a long wait and once someone picks up, there is no resolution. Awful people, awful company and awful service. Nothing more can be said. The poor employees who work there must go to work each day knowing the company has no intent to provide excellence.

I ordered a microwave from AJ Madison appliance 6/24/20. Received no expected delivery date so I could contact the installer. Contacted AJ Madison today, Microwave will be delivered in September. Was on hold over an hour, twice hung up on when I was number two in line, to cancel the order. I ordered the same model from Lowes with free delivery, with a delivery date of 7/15/20.

After waiting for an hour to get my call answered, the CS rep doesn’t ask why I’m calling and just immediately transfers me to billing without even saying why. Then billing confirms my delivery address and says that they can’t answer anything else, with the absolute rudest tone. Then when I asked to be transferred back to CS, they say I have to wait in line again. WTF!

We own 2 nyc apartment buildings. This is important to mention, since we buy lots of appliances, they need to be well built, dependable and we need to be able to access reliable companies if/when appliances go wrong. The rents are expensive and if the appliances let us down, it makes us look like disreputable landlords. Our business depends on these simple facts/ principles. We've bought from AJ before, had some issues, but never quite this bad...

My new 3500 dollar range arrived with chafed wires. I've been given the run around getting this repaired. I bought the extended warranty but that didn't help as there is no one to service my range in my area.

Don't buy from this AJMADISON. They know how to sell but they don't take phone calls to justify the reason why they don't delivery on time. If you try to reach somebody else at the customer service, be prepared to wait 40 min on line waiting until someone decide to take your call. DON'T BUY FROM AJMADISON.

Am completely shocked at what happened this morning with my delivery of my oven from AJ Madison. Yesterday, I received notice that my delivery was scheduled for today and that the driver would contact me about 60 minutes before arrival. I intentionally kept my gas oven hooked up to ensure we had some ability to heat up stuff on the top burners at least.

I called for assistance regarding a Miele combination steam oven. A customer service representative by the name of John said he'd e-mail me some recommendations and pricing. I never received it and called back the following day. I was placed on hold for over 20 minutes without any further information. I do not think I was given accurate information about the oven I was interested in, and I do not feel that I have received good customer care. I cannot recommend this company with the lack of communication and knowledge that some have shown during a product inquiry period. Some products are really expensive and understandably so; however, I would not feel confident using a company with this customer service ethic. Look elsewhere!

I ordered an expensive dual fuel range, refrigerator, and ductless hood for over the range. After explaining to the salesman I knew little about ductless hoods, he directed me to the product he said would fit best. I ordered it based on his recommendation. My contractor started doing the work in the kitchen, which require cutting out some cabinets for the hood, and it turned out the ductless kit was not included. The salesman assured me the "charcoal kit" I purchased was the ductless kit. He was wrong. I have run into a stone wall at AJ Madison trying to correct this problem. At one point, they punted and told me to call the manufacturer of the hood to see if it had the kit. The manufacturer told me that I wasn't supposed to call it directly, and that they could not sell me the kit, and that I needed to have AJ Madison take care of the problem.

No Customer Service. Spending money on appliances, you want to know they will work and have customer service behind them. Don't count on AJMadison standing behind their products. They will not help you. Shop elsewhere!

We purchased a washer and dryer set from AJ Madison. The washer was either broken on arrival or broken during installation by AJ Madison’s own installers. AJ Madison refused to help me in the situation even though they sold me a broken unit - they ignored my calls, messages, and voicemails and whenever I could talk to someone they would only transfer my call to LG who would only try to fix the washer. It's been almost three months now and LG still has not completely fixed my unit.

immediately. Then asking me for agreement again. Advised them I had agreed, so the next delay tactic is asking for pictures of the product in the original shipping package. Still no address and return authorization from them. Find it absolutely ludicrous that they have no flexibility on the restocking charge if they are replacing the part to match the original. Not a good firm to do business with.

I was a repeat customer of AJ Madison. I recently ordered 4 new appliances. 2 were damaged and they refuse to make an exchange. You can’t even get through to someone from customer service. They put you on hold for 30 minutes then someone comes on and tells you they will call you back and never do. Buyer beware.

Ordered accessories for sink per manufacturer's web site, but were wrong size when arrived. No packing slip in or on box, so called customer service to get return label. It was then I was informed about the 30% restocking fee. You have to go to bottom of their web page, click on return policy, and almost to bottom of that page does it state the 30% restock policy. Nowhere on invoice is it stated. Customer service then emails you, you have to state you agree to return policy and send photos of products your are returning to see, at their discretion, if they can be returned, then will process a return authorization number. What a crock. Told customer service AJ Madison would get a bad review. As an interior designer, I would not recommend this company to anyone.

We ordered a Bosch Fridge/Freezer from AJ Madison. As the driver was attempting to pull into our drive, he backed into a light pole owned by the community. We followed the claims process with AJ Madison and trucking company, but after four weeks of non action, they denied the claim stating we did not let them fix the pole. The trucking company was AM Home Delivery, and they are crooks. No question about fault, but deny the claim! These lights were a safety issue for our neighborhood, and their lack of action is the reason the HOA moved forward with repairs. AJ Madison, who we purchased the appliance from, completely washed their hands of any responsibility as well. Will never do business with these companies, and will warn everyone I know to do the same.

Another horrible experience with AJ Madison. Their salesmen forget about you after the order. Any problem goes to Customer Services. While the employees are nice, they are hamstrung by company policy, which is AWFUL. I have a problem and they will not accept any responsibility for the mistake. I just spent $35,000 and they want, in order to swap for the correct appliance, a freezer, a 30% restocking fee. Bear in mind, they RECORD ALL PHONE CONVERSATIONS. I was toluene version, between I listened to the recording, that version of the order never occurred. BELIEVE ALL OF THE HORRIBLE REVIEWS.

I phoned AJ Madison to get information regarding the possible purchase of a GE Cafe range. The salesperson looked up the product and gave me the price. I confirmed with him that the shipping was free and he also stated they are the largest appliance dealer in the country. He then asked me if I was interested in purchasing the appliance. Having never purchased an appliance over the internet, I asked him what the difference was between ordering from them on-line versus going to a local appliance dealer other than a $50 difference in the price. Hello, hello, hello. ironically the sales representative line had 'dropped' right after I asked this question. Clearly I'm going to the local retailer - especially for the small difference in price.

Buyer beware. They took my money for my wine refrigerator and I've had a complete run around for delivery. Product was supposed to be delivered between 11/4-11/11, no word or update. On 11/11 I was told it would be delivered 11/13. On 11/13 I'm told maybe some time 11/14 or 11/15. Spoke to the shipping company directly; AJM is taking no responsibility for delivery BUT they charged my credit card in full before the delivery. Worst customer service; unreliable. I'm talking to my credit company to withhold payment.

I spent approximately $50K and purchased luxury appliances for my new home and an apartment at AJ Madison. They saved me a lot of money and I thought I was getting a great deal. The problems started with delivery and installation. AJ Madison sent unqualified crews to install my high-end appliances. They arrived in April and I have been fighting them ever since. The first crew did not speak English, shoved my Miele built-in refrigerator and freezer into the cabinet space without handles, cut a custom vent rendering it unusable, punctured my $15K American Range (AJ offered me $200.00 to compensate), installed the Wrong refrigerator in the apartment, and damaged every appliance they supposedly professionally installed.

I contacted customer service because I felt $30.25 was too much to charge for shipping an item weighing less than 2 lbs to the lower 48 states. The customer service person offered me $10 as a shipping charge. I made sure that she knew that this was for an open box item. She said it would apply for that as well as she would get me to the correct sales person to take the order. The sales person said they would only do the lower shipping on a new item, and I would need to pay the $30.25 as I was getting a good discount already. Result for them (over $20.25) is lost sale, and damage to company's reputation. I have never heard of a company not backing an offer made by their own customer service department before. I felt very embarrassed for the young lady that gave me the offer, and I hope she finds a new job at a company that stands behind its commitments.

Worst online shopping experience ever. I am a real estate developer and placed a small order for 2 refrigerators, 2 stoves, a microwave good, stove hood, and a dishwasher. They claimed my CC wasn't working and called me about it. During that call I was told the dishwasher was on back order. They wanted me to change to a cheaper model, and I did. They did not credit me. They also recommended I pay extra for White glove delivery since I wanted the products asap. I did as well. I was told that it would process and be ready for shop the next day. That was Sept. It is Nov now and I've each of the last three days on job site waiting.

The other poor reviews are correct - they deliver damaged products (intentionally?) and will cause weeks if not months of delays and excuses before you get what you ordered. Be ready to have your credit card charged for orders you did not place and deny acceptance when they appear at your front door. Your appliance will definitely be damaged in some way (our $5k 36" range had the glass door shattered) and the delivery company will assure you to install it and someone can easily repair it. DENY ANY DAMAGED UNIT FROM ENTERING YOUR HOUSE! The months of coordination to fix something will make you want you regret ever using them.

I bought a range/hood set for 3200.00 and had it delivered to our current home in Conn. Planning to install it after we moved. When the stove was un-packaged for installation two years later we discovered the side was smashed in and the stovetop burner parts broken. The skid and box were perfect meaning they repackaged a damaged item and sold it. Called them (30 minute wait) to hear excuses. I saved the packaging but they didn't care. Never buy anything from them. They are trash.

AJ Madison has proven themselves to be one of, if not the, least professional business I’ve ever worked with. On October 1st, my wife and I ordered a washer dryer from them for approximately $1700. She listed weekends and afternoons for potential delivery times. A few days later they said they were about to deliver the item. It was Monday at 10 am. We are both full time teachers and were (as most people are, at that time) at work.

I ordered a washer and dryer about a month ago and I have no idea where they are and when they are coming. Customer service at both AJM and their contracted delivery company is terrible. They say they’re going to get to the bottom of it and then never called me back. I called AJM customer service and asked to speak to a manager or supervisor and was treated rudely then put on hold until I hung up 30 mins later. I will never order from this company again.

We order a dishwasher, including the installation and the extended guaranty. The installation of the appliance was terrible, very unprofessional and the appliance is not well installed. When we called to ask for a solution customer service asked for more money. The service should be guaranteed. I thought AJ Madison support his customers but I am very disappointed; it seems that your company is only focused on the monetary aspect of the businesses and not in a good service. They also charge more money to my credit card. An hour on the phone waiting to get a customer service representative and nobody answers.

The product was boxed properly but nothing was secured inside the big truck. When they opened the door I noticed nothing inside the truck was secured. The delivery guy had to sort thru a pile of mangled appliances that were not secured and looked like they had been rolling around all day in the back of the truck. The delivery guys knew it was damaged before getting out of the truck. Not happy right now.

We bought a washer and dryer combo from AJ and we have gone through the most terrible experience on getting our products. AJ's delivery partner, AM Home Delivery, delivered our product the first time and their calling system doesn't work at all, called me couple time but when I picked up the phone, no one speaking. And when I call them, their customer service attitude was the most terrible in the world. So they took our stuff away. They said it has to be rescheduled and there will be a $75 extra charge. Just feel like if we don't pay, we will never get our products.

Ordered an appliance package from them. Three of the four appliances were dented and or damaged. Refrigerator would not level because of the dent And both range hood and range were dented/broken!!. They don’t answer calls or emails promptly and don’t follow through!!! Terrible customer service. If you order from them open all appliances immediately, plug them in and test them all....Before delivery people leave! Otherwise you are screwed!

Purchased 8/28/19, received order confirmation email 8/29/19 with ship date of 8/29/19. 8/29/19 11:23 am received shipping confirmation email stating ship date of 8/29/19 with notes stating please allow 2-4 business days for product to be shipped. Credit card charged full amount on 8/30/19. Last date products should have shipped, including Labor Day holiday, would be 9/5/19. No tracking information given, ever. Checked order status online beginning 8/30/19 - says "shipped." Emailed AJ Madison 9/8/19 asking for shipping update - no response received. Called customer service 9/11/19, rep states "shipping from Friedrich" today, 9/11/19. Asked what this meant, she states "it's a Friedrich order so it's shipping today." I have no idea what this means, so asked to level up to someone else for more info. Remained on hold for 20+ min before AJ Madison dropped call.

They sold us a broken stove, and still haven't fixed it (been a few weeks now). Very poor products and service. Horrible Customer Service. We should have avoided them. We are now trying to get the broken stove they sold us fixed.

I placed an order in mid July stating I needed the order delivered 8/16 as we close on a new house that morning which does not come with refrigerators. AJ Madison waited until 8/8 to ship the refrigerators. The trucking company AJ Madison uses was told we needed to have the delivery on 8/16. However, I received an automated phone call today stating that they would be delivering the refrigerators on 8/15 (we do not close until 8/16 so we cannot accept delivery). When I attempted to call the call-back number they gave (and listed in their email), I kept getting a voicemail and no one returned the phone call.

I bought a gas range online from AJ Madison. It's not even here yet and now I am bombarded with their blinking obnoxious internet ads. I already bought what I'm buying, now is not the time to be trying to sell me something. I certainly wouldn't consider buying anything else from them after this obnoxiousness.

Absolutely the worst shopping experience ever. Website promised "Quick Ship". Was told I would have the appliance in a few days. Then when I called, I was told the website was inaccurate. I was given 3 different delivery dates. The first time they cancelled stating that the drivers were out to long. The 2nd never happened. Then AFTER I canceled the order, they called to schedule the shipment and then cancelled because the truck broke down. 3 weeks after placing the order they STILL couldn't deliver!! I Ordered from Build.com and my order arrived within 4 days and for LESS $$. Still waiting for refund and hoping I don't have to sue them to receive it.

Customer service is non-existent. DO NOT purchase from them unless you are insane! My experience is too long and unbelievable to even write about. It took me over a week of constant calling to get a reply. I spent over $40,000 with them and I will never do it again. I am building two more houses and calling another vendor.... Bye!

I ordered GE slate appliances over Thanksgiving sale. I didn't open them until recently as we were renovating entire house and didn't want to install it and reinstall it. Microwave did not work. I called GE appliance service. Guy said it's damaged from the bottom. You can't see damage from outside. I contacted AJ Madison. They said nothing they can do. They have 30 days return policy. I will not buy from this place. They delivered a broken appliance.

I purchased a Samsung appliance package from AJ Madison online. The refrigerator (that cost almost $2,000) arrived with a huge dent in the front panel. I contacted AJ Madison (which is VERY painful, as you spent at least 40 minutes waiting on hold) numerous times to fix the issue. After 7 (!) weeks, they finally submitted a ticket to Samsung to replace the door - however when the mechanic showed up, I had to pay for the panel ($390) or he wouldn't install it. I will never buy from them again - and if you consider doing so because they are cheaper - it will cost you more in the end.

This is without a doubt the most frustrating customer service experience I’ve ever had. I ordered a washer and dryer on July 6th, checked every day to see when the order would ship only to see “verifying CC” every single time I checked. Finally, after giving them a week to verify my banking information (which was all correct-funds present in the account, shipping and billing information correct, etc.), I decided to call. And thus began the biggest headache EVER. I I left a voicemail with the billing department-never received a response. I called multiple times only to sit on hold forever on my lunch breaks before I was forced to hang up with no resolution.

I purchased gas cooktop online from the BOSCH. BOSCH transferred to their dealer AJ Madison. They sent me a contract, 30% restocking fee, and other draconian conditions. I called AJ Madison to protest this unsigned contract, and their Agent Mr. ** lied and told me that was the manufacturer, and not a dealer, and many other intentional misrepresentations. I refused delivery within 24 hours, but they charged me anyway. Also, the co. sent me e-mail on shipping back their goods not with the same shipper but with the most expensive way possible. I got a very good CAN JOB with a can company.

Refer product is fine. Delivery was a week later than estimated (estimate was 10 days) and the delivery showed up at the address without any phone contact as promised. I gave them name and number to call prior to delivery. The day of delivery no call, just show up at rental property - surprise tenant - can't get refer to kitchen so they leave in a stair landing. What a mess! I control over 500 rental units in the NE and will NEVER order form AJ Madison again. What a waste of my time and harmful to tenant relationship. Also found the same refer at Lowe's - $100 cheaper - delivered in four days.

If you make phone orders with AJ Madison Appliances, as I did in ordering a dishwasher, beware of an undisclosed "restocking fee" of 30% that the phone salesperson WILL NOT DISCLOSE ON THE PHONE. And then if something goes wrong (as they could not install the product) they will seek to charge you 30% of your purchase for a product that had to be returned, trying to justify that the fee was mentioned in the fine print of some email that they send you, despite that it was NOT DISCLOSED AT THE TIME OF PHONE ORDER. This is not a consumer-friendly practice, particularly for senior citizens! Consider shopping elsewhere.

Caution! 1 Star is far too generous. Please do not order online from this company. This is one of the worst online company you can buy an appliance from. They use one of the worst delivery company a consumer can ever work with. AM Home Delivery. I ordered my Frigidaire Refrigerator on May 27, 2019, and it was delivered on June 17, 2019, an entire month later. I had to contact the company by email and received very ugly and distasteful responses. Why was it taking so long to get my merchandise? The website mentions very promising words making you believe you will get your product in a timely fashion, but don't be fooled like I was. After the 3rd week, I called the company to find out when will I finally receive my refrigerator.

Please DO NOT purchase from this company! I bought an appliance through AJ Madison’s website that was time sensitive in terms of delivery. The website clearly states that delivery is 5-8 BUSINESS DAYS. When I had not heard anything about where my package was in almost 2 weeks I called AJ Madison, they gave me the number to their shipper stating they have no control over when I will receive my package. I called their shipper, who told me that it would be at least another week until they could manage to attempt my delivery. I called AJ Madison back to ask for an explanation why their website states a 5-8 business day delivery and my package at the soonest would be 15 days, their response to me was that they and their shipping company are Jewish businesses and that multiple Jewish holidays had occurred therefore these days “did not count”. Unprofessional and unacceptable, avoid this company.

This company uses scam pricing as items that are purchased. LG fridge dropped 500.00 dollars within a day of ordering and not allowed to cancel order. Never received a shipping notification. I can't imagine a service related issue. I was told to totally inspect the appliances upon delivery as that is your only chance to reject a product. An East Coast crap company. Be careful of these people.

After being told it would take 8 to 10 days for delivery my refrigerator showed up a month later damaged. Was told that Samsung would send out technician it also took about a month. Repairman showed up only to take pictures and send Samsung evidence that the doors were damaged after A.J. Madison sent pictures to Samsung as well. It has been since March 25th of this year that I ordered this refrigerator. It is now June 3rd. After ignored emails and broken promises two months have gone by and I still have a damaged refrigerator. Stay away from this place and pay a little bit more at other suppliers. You only get what you paid for at this store. Do yourself a favor and go through Home Depot or Lowe's. At least they stand behind their product.

Ordered a $7,000 range hood from them. It arrived damaged and it was very obvious that it had been previously installed elsewhere, as there were still remnants of two sided tape on the top of the hood. My S/O had to hound them on the phone for weeks. Finally, they said they would order a new hood, but it would take 12 weeks to make, and replace it. We call them 3.5 months later only to have them say they not only never ordered the hood, but we were now outside of our return window and we were stuck with it.

They are good at taking your money, bad at timing and worse at SERVICE. We used them too much and like any out of town guest they've outlived their welcome. Too bad too. They won't answer any calls about a problem.

Be very careful, their delivery is a big con. They told me I would receive the product within 1-2 weeks as it is outside of the New York area. 3 weeks after I purchased the product a delivery company called me and told me I need to come pick up the item from their location about 20 miles away. They refuse to deliver as I live on a cul-de-sac and they will not deliver to a cul-de-sac. Nowhere does it say this while you are purchasing the product and they told me if I cancel I will need to pay 30% of the purchase price and point me to some fine print on the 3rd page of their delivery guidelines on their webpage. I will never ever ever buy anything from this company again. Why can't they be like Wal-mart who acutely care about their customers and doing what they say. Wow. What a bad experience, I can only hope that by writing this I save other the frustration.

I ordered a Ilve Nostalgie range (special order). I waited four months for it to be delivered. After calling many times I was told my sales rep at AJ Madison that a part was back-ordered and I could not cancel my order. Finally, it arrived and didn't work. A repairman came out to my house three times in the first week because the burners didn't work, the oven would not set at a steady temperature and finally, while the burners were on and gas was coming out, the flame died. It could have started a fire.

I purchased a new LG refrigerator from AJ Madison in February. It took them 2 weeks to ship the new fridge since I am in California. From Day 1, after getting hook up the refrigerator doesn't get cold. AJ Madison refused to send me replacement, they sent 2 different teams of technicians to diagnosis the problem and both reports concluded the fridge has a major seal issue and would need major repair. Since I paid for a brand new fridge, I don't want to settle for a repair when I haven't used the fridge at all. I was so frustrated as they are not responsive and doesn't want to get me a replacement.

I ordered 28 in oven hood. When installing two missing screws from motor casing prevented installation. They were unwilling to sent replacement unit so I decided to return item. They attempted to charge me a 20% restocking fee... which I fought them on... Then I was sent wrong shipping label. So to beat the deadline for return shipping I paid shipping... but I'm still fighting tooth and nail to receive refund of shipping. This company has an atrocious customer service team... Forget about it!

We ordered a dishwasher from AJ Madison, what a mistake. We first ordered the wrong dishwasher, which was my mistake. We then ordered the correct dishwasher and were supposed to have it delivered Sat. Feb. 23 between 10-2p. AM Transportation is their shipper and they were awful. They went to a business address that wasn’t even close to our actual residence address and never called when they saw no one was there to receive the shipment even though they had my cell phone on the order. When I discovered their error with their tracking map quickly I called the dispatch number provided and spoke with an agent that sounded asleep or worse. I told him they never came to my house even though it stated “ Unable to complete delivery” on the tracking map.

We were trying to help my husband's elderly mother purchase a new dishwasher. What a disaster! The people we dealt with were rude and it seemed like they could care less about making the sale. After multiple phone calls and emails to straighten this out, the final straw came this morning when my husband had to deal with another rude and entirely unhelpful sales lady. He cancelled the order! We will purchase from a other company and will never do business with this company again!

We ordered Lots of Appliances from AJ Madison including Cooktops - Refrigerator/Freezer and Washer/Dryer - we are pleased to share that all ordered goods arrived in perfect condition and it looks beautiful - we should really share some images. We admire the highly skilled sales and customer service Reps. recommendations for best combination of appliances like the SubZero fridge and freezer Wolf Gas cooktop and wolf stand alone oven. BTW for all of you SubZero/Wolf Customer Service reps are amazing as well. Thank you for the white glove service. Keep up your great work. Moshe & Udi **.

When ordering a commercial dryer, we advised the salesperson that we only accept morning deliveries (6.00 a.m.-Noon) due to restricted access to the building. We repeated this to make it clear. The salesperson agreed. We received an email from the company giving us an "afternoon" appointment. I stayed on hold --- and again asked them for a "morning" delivery. Again --- they scheduled an AFTERNOON delivery... Tremendous time was invested in getting them to deliver as we specified and they agreed.

Ordered and received a damaged appliance which I have been trying to get resolved. Customer Service is a joke and keep you holding for an eternity. Been promised for the last 2 months part is on order. Just spoken to the item brand who have spoken to AJ Madison who are going to order part today. AJ Madison will NEVER get my business again. It’s shocking that an item they delivered damaged Sept last year is still having to be rectified. I suggest you speak to brand and let them do the work as you will be given the run around by these clowns.

I ordered 3 appliances from these clowns. I have never had a more frustrating experience in my life. In this day and age I don't know how a company like AJ I'm Madison can exist. If I had known how bad their customer service department was I would have spent my money elsewhere. Appliances were ordered, delivery date set up three weeks in advance. The day before that date arrived I was told via email that this date was only the day the appliances would "prepare to ship" FROM THE WEST COAST (I'm on the East coast). Long story short 2 weeks later I finally get the delivery of the three items one of which was DOA. I had to wait another 2-weeks for a replacement to arrive. Several calls to customer service resulted in long hold times and nothing resolved. Do yourself a favor. Don't buy from this shady operation. Don't believe it when the web page says "In Stock Ready To Ship!"

They will sell you appliances at an amazing price. But then every month, they email you and say it's on backorder. They push the ship date out another month and in the email they try to sell you a similar product but at list price. This is a scam. I've been waiting for 4 months and they just pushed my order out again and tried the same thing every time.

You need to stop this "Band" to be on the market!!! They are selling used stuff! Customer care is horrible and they never reply to the email. It took almost 2 month to have a dishwasher, one fridge and one stove. The fridge paid $1550 is a model of 1970 and you need to switch on or off with your finger! The dishwasher was used and never worked! After 3 months they sent someone and we realize that was refurbished! Are they still on the market? They need to close as soon as possible. The WORST EXPERIENCE EVER!

I purchased 3 appliances totaling 6K+ in July, was sort of pushed into the sale (my fault) on the phone while in transit by the salesman. I had only called to inquire about the 5yr warranties and had all appliance info on my computer at home. He talked me through it, getting to the ones I had 'saved' at home. I ordered/paid. The items were shipped, one in the wrong color, which to this date in Jan. still had not been resolved. Dozens and dozens of calls/emails ignored or not handled properly. Or just plain lied to. No compensation. What an awful way to treat customers.

Ordered new high end microwave and cooktop from AJ Madison. They gave me a ship date. Turned out the ship date wasn't to my home, it was to a distribution center. It was two or three weeks later that the center shipped it. My order status said both appliances had shipped. The paperwork that arrived with the microwave said both were being delivered. The cooktop was not on the truck. The microwave was damaged. The door and control panel and the outside microwave case were askew. Delivery problems noted and AJ Madison was called. The AJ Madison agent told me that they would send a new door and someone to put it on. I said no because it was likely the damage was also internal, having taken a hit hard enough to do what it did. I wanted it replaced.

When I ordered my appliance package I was told a date it would be sent. Well it was sent, to a distribution center and sat there until they had other orders going my way. Three weeks later they arrived, one damaged. Now dealing with the repair. Sales person will not call back or pick up my calls. “Customer Service” (ha) has called back once after a number of calls. Said they would send out a new door for the dishwasher ASAP. Then some parts arrive but they are handles for the refrigerator. Called back and no return call as of yet. Now the repair issue is going into its third week. This isn’t customer service or an ASAP response.

I ordered an air conditioner for my apartment. It took nearly 2 months to arrive and my frequent phone calls to AJ Madison representatives were met with vague disinterest and lies to the point where I wondered if this was a legitimate business or an online scam. I thought once I finally received the air conditioner, I would be done with AJ Madison forever.

I ordered a washer and dryer 34 days before I wanted it delivered. I was assured by the salesman that that was plenty enough lead time. It took them 18 days just to fill the order. They missed the delivery date by a week (41 days). Both boxes the appliances were shipped in were severely damaged and I insisted that they be opened in the street for inspection. Only the washing machine was undamaged, the dryer appeared to have been speared by a forklift. Once I refused delivery of the damaged appliance the shipping company began lobbying me with offers to rebate part of the purchase price if I would accept the damaged appliance. I held firm, got my money refunded, and bought the exact appliance from Best Buy for a $100 and had it delivered undamaged and ON TIME!

After several conversations with salespeople, we were assured that the model range hood we were interested in would fit and be perfect! We ordered the hood and installation components. Delivery was late and was missing the installation kit. We waited another week for the installation kit to arrive. The hood did not fit, and when we contacting them about returning the item - not taken out of the box - we were told we would have to put the original package inside another box and ship to them - incurring and additional charge. They charged us a 30% restocking fee - outrageous for this field! They didn't respond to our phone calls and took several days to respond to email. We had to ship within days of our phone call and ensure shipment was not delivered on a Saturday. I should have looked at the reviews prior to purchasing from this company. Go elsewhere.

I purchased a Summit Wine Cooler, model SWC182ZADA, based on the dimensions mainly: I was not familiar with this brand nor the AJ Madison store in NYC. Unfortunately, this was a terrible experience, and I regret not having researched the store beforehand. The wine cooler arrived Nov. 14th, brand new out of the factory sealed box, but it does not work at all. My immediate call to the store resulted in offering me that a "service technician" will come out and inspect the wine cooler. Due to previous bad experiences with "appliance service technicians" I asked them to replace the wine cooler, because I did not want to start with a repaired, speak patched up, appliance. I promised to get back with me after talking to the manufacturer.

I recently ordered a range hood from AJ Madison, but several days later, late on a Friday, I received a package with a completely different product. They are closed on Saturday, so I called Customer Service on Sunday. The Customer Service rep, Rochel, was very pleasant and apologetic about the error. She asked that I send a picture of the incorrect item along with the box it came in and to call her back after sending it. When I spoke with her the second time she was again apologetic and resubmitted my original order. Within fifteen minutes she sent me a shipping label and had arranged for a pickup the following day. The correct item arrived several days later in what appears to be excellent shape. The customer service experience with AJ Madison was excellent and very easy. I'd give them five stars if it were not for the fact that they sent the incorrect item to begin with.

Literally the worst customer experience of my life (I'm 40). We ordered a month in advance, and it finished two months late and took OVER 20 visits to our house where we had to take off work! We ordered over $10k of appliances on July 18th for delivery on August 24th. On August 24th, they didn't show up. They apologized and tried to reschedule a week later. After 8 (yes, 8) calls, they agreed to come August 27th. On August 27th they showed up with 3 of 10 appliances. They complained that they had to carry them up one flight even though WE PAID TO HAVE THEM CARRIED UP ONE FLIGHT!!!

Ordered kitchen appliances on October 1 and was expecting a wait in delivery which didn’t bother me as my other appliances work and I needed to paint the kitchen. Well November 3rd I get an email and a telephone call saying they would be delivered on the 5th. The delivery guys called me an hour before and were very careful and polite bringing items into my house. Well I unpackaged and installed today (7th) and I love them!!! I would buy again from AJ Madison.

They shipped me the wrong appliance, they then said they would overnight the correct appliance and didn't. Horrible service! My contractors were unable to continue the project because they didn't have the correct appliance. Spent half an hour on hold trying to get customer service on the phone.

Stay away from this place. They are horrible. We're getting legal advice. We ordered six appliances. They started delivering them on the day (a Friday) we had scheduled and in the middle of the delivery... they left! They left the appliances in our living room. They wheeled the refrigerator in (plugged it in- didn't hook up the water), and put the stove in place. They brought up the washer, the dryer, and the dishwasher and put them in the kitchen/dining area. Then they were gone. They didn't speak to me, they didn't call, they just left! They didn't finish the job.

Had amazing customer service with AJ Madison, timely replies, and the dryer arrived a week earlier than the due date, first thing in the morning. This wonderful experience came after canceling a previous order from a local big box store that moved the delivery date five times on us and did not notify us each time after we waited all day for them to come.

On September 7, 2018, I order a stove from AJ Madison requesting delivery for mid October. On September 12, 2018, they e-mailed me that they needed me to confirm my order, which I did. I asked for verification that I would have my stove before October 31, 2018. They replied that the stove would be delivered by then but that if it couldn't, they would contact me and inform me. On September 28, 2018, they sent another e-mail requesting me to confirm my order, which I did after speaking to customer service again.

The delivery from AJ Madison is a joke. The delivery personnel didn't read the instructions for each of the appliances they were tasked to install. Pieces left over and parts installed in the wrong location. The final appliance delivery left my newly wood floors damaged. I reach out to AJ Madison to have them repaired but got little to no response. When the delivery company contacted me I got no follow up. I eventually went to my credit card company help with the matter. AJ Madison at the last minute tried to make it look as though I was the issue and not responding to emails and phone calls. I have presented Phone logs and all communication to the credit card Company for additional review.

I placed an order for a range in August, then received an email that said it was a special order despite being listed "in stock" and that I would have to wait 4 weeks for it to be made. After a few weeks, I called to check on the order status, and was told it would be arriving in their warehouse in early October and then shipping to me. The day before it was supposed to be shipped to me, I checked in and was told that I had not approved the special order, and that they had tried to contact me numerous times by email. This is despite the fact that I approved the special order in August and had checked in by phone three other times. They lied about sending emails, with all the emails they referenced predated my call in August. They are a terrible company, and you should avoid them at all costs.

Brooklyn, NY - I never dreamed ordering an appliance could be such a huge hassle. There is a reason big box stores are so convenient. I chose AJ Madison because they had the best price on the refrigerator. I wanted only to find a better price elsewhere right away. AJM did price match than other retailer, but it took a week for me to get in touch with them since I am on the West Coast. They have very limited business hours, they are closed for EVERY imaginable holiday, and they do not respond to emails. Unfortunately, the way they did my price match zero-ed out my delivery fee.

If you think you want to save a few bucks, think again. The minor savings do not equal the aggravation, the lack of customer service. The repeated emails went unanswered. Ordered oven first of August, it shipped three weeks later and apparently it comes w/ attitude. New Jersey attitude. Drivers are offloading the appliance on the driveway and neighbor comes over to sign for it. They're all pissed at me bc THEY called the wrong contact number. The two Goombahs wanna give me a ration of crap bc they had to wait an additional 8 minutes. EIGHT. Took three weeks to ship and six days to get here. The broiler pan looked like it had made the trip with Lewis and Clark so after weeks of no return email, I got nasty. FINALLY a broiler pan shows up in as bad a condition as the first. I give up. The dishwasher and gas cooktop will be bought locally. Avoid the aggravation, get your appliances somewhere else.

Delivery company deposited a 36" wide, 6' high LG refrigerator very nicely, to the second floor stairwell of a 30-unit apartment building. The handle of the refrigerator stuck out, which prevented them from immediately bringing it into the apartment. The delivery guys went to their truck 'to see if they had the tool to remove the handle', but decided to leave instead, without letting the super know. We had their cell phone number, which they ignored. NO ANSWER at AJ Madison, because they close early for Sabbath. NO ANSWER at the delivery company. This was also the weekend before the Jewish holiday, so no one would be there until Wednesday the following week.

Each time they showed up, they came 2-3 hours earlier than the window they told me. I had to take time off work or work from home, or have a friend come over during their precious time. Each time there is a problem, I have to spend an hour on hold to talk to them about how they messed up. They have no concept of respect for others' time.

Waiting one hour on hold for customer service. The most galling aspect is to hear their recording about how “We value your time.” No you don't! You value my money! After you have my money, I need to fend for myself. Spent 44K on high end kitchen appliances. Delivery over one month ago. Still do not have a fully fitted functional kitchen. DO NOT BUY FROM AJ MADISON.

I bought a Miele dishwasher from AJ Madison because I try to buy from local businesses when possible. Every aspect of the customer service has been abysmal. They failed to properly inform us of the plumbing requirements of installation. It took several weeks to get an installation appointment and then, when told they couldn't install it, took several more for a follow-up. The store manager refused responsibility for any of this, telling us that it was in the contract we signed. In fact, we never signed a contract and the order was made over the phone. After a short time, the dishwasher was backing up and the plumber who fixed it said that the drainage hose was installed incorrectly. Dishonest, disinterested service. Incompetent installation. I strongly recommend you avoid this store.

I also wished I had looked up YELP before calling this company. I had done a google search on our Maytag Refrigerator as we were having an issue dispensing ice and water thru the door. When the google search came up it came up listing AJ Madison as "your appliance authority" with the 800# to call to order accessories. On 8/3, when I learned what part our repairman told us we needed they took the order at 800-570-3355 and we received it the next day but it in fact was not the part we needed. I did not realize that the part came from a secondary company called Distribution Services Express and on that invoice it shows that they were an authorized distributor for AJ Madison and the invoice showed it was from AJ Madison with their Brooklyn, NY address.

I've placed more than one order with AJ Madison and was surprised to learn that customer service is virtually nonexistent. I called with a very simple question that any employee could answer, but before even HEARING it, I was immediately put on hold or sent to voicemail by multiple salespeople. I tried calling back to make clear how quick and simple my inquiry was, but each salesperson IMMEDIATELY hit the hold button without listening to a word!! It was actually shocking. After TEN call backs, I was unable to reach anyone (operator, supervisor... Anyone) but these rude, untrained salespeople. They should be FIRED, just as I would be if I ever behaved that way toward customers. There is also, notably, no mechanism for complaints through the company website, so this incredible lack of support and oversight is a company-wide decision. BUYER BEWARE.

I found myself in need of a washer/dryer and needed it quickly. I saw a reasonably priced one on AJ Madison's website, and it said it would "quick ship" within 1-2 days. I called the company to verify this before I placed the order, and after waiting on hold for about 25 minutes the person assured me that the item was in stock and would ship right away. I purchased it, and started tracking the delivery status. It initially showed arrival 2 days later, which is what I expected. The next day I logged in and it changed to delivery 3 days later. I called, sat on hold for another 30 minutes, then finally got someone who told me it turns out that some parts weren't in stock, but it would still be out shortly.

You may get a good deal but, you will lose money and your peace waiting for delivery and installation. Delivery was scheduled 3 times each with a minimum of a 4 hour window. I had Granite cut, carpentry work done and still no oven. The "truck broke down" once, the "last delivery took too long" the second time, just plain "no show" on the third scheduled time. My carpenter had removed the oven and left it outside for them to pick up. Finally on the fourth scheduled day the truck showed up but the driver refused to install the oven after looking at the location, saying that he had to call the store about the installation.

I had been a long time supporter of AJ Madison until my most recent experience purchasing a high-end refrigerator. The salesperson was most helpful but as soon it came time for the delivery process he took no ownership. I tried to endure ridiculous wait times on the phone trying to get customer service to schedule delivery. Once delivery was finally scheduled: On the FIRST attempt the trucking company sent people who were not prepared to install the unit (clearly stated and paid for on the receipt) and took the unit back.

AJ Madison works hard to sell you a warranty that covers "the item". They cover you after the manufacturer's warranty and will deny if they can find a way to put the issue on them. This is a made up way to get money from you. RUN FAST. The products are good but do not buy the extra WARRANTY. New Leaf is the company and they blame AJ Madison and AJ Madison blames them and you get nothing done.

My landlady ordered a fridge from them for our apartment on May 27th. They were given my address and contact for delivery. I have spent hours on hold - each day at least 1.5 to 2 hours on hold to be told they CANNOT deliver the fridge when it is convenient for you and cannot even tell you when your appliance will be delivered? I am not sure why they would then deliver if they can only deliver Mon to Fri, need a 4 hours window and can only come if the truck is in your neighborhood. I am being told a varying tell tale of nonsense as to how they cannot schedule a delivery. So after 4 attempts - when they told me they were delivering and never actually showed ups the final time being they came but did not bring the purchased appliance. So we're ready to install perhaps an invisible one.

Purchased a gas range for $3,500 that weighed 380 lbs. Since it was so heavy and I wasn't sure if it would be possible to move it into position without damaging my floor or hurting myself, I ordered 4 casters for it for an additional $325. Nothing in their website provided any specific details about them and I assumed the range's existing legs would unscrew and the casters would screw into their place. Wrong! Installing the casters raised the height of the range up approximately 6 inches above my new countertops.

Trying to find out about a refund and trying to cancel an order. Very frustrated about getting no response for days about my concerns. When I place an order the money is taken out of my account almost immediately, but trying to get someone to contact me about a concern is impossible.