AJ Madison Reviews

Their delivery and installation services were very poor. Also, I sent this message almost 2 months ago and have been getting the run around, but no refund ever since: I would like a refund of my installation charges. I am requesting this because the dishwasher was not installed correctly. I have two definite concerns regarding this, and a possible third issue. The 1st of the two definite concerns is that the bottom black plastic final was not properly installed. This is the piece that hides the legs of the dishwasher and prevents anything from being able to roll under there. The first time the dishwasher was opened after installation that piece broke off. The two notched metal pieces connecting it to the dishwasher snapped.

Scammers. Don’t trust their website inventory. They don’t have anything in stock, and their link to their suppliers are wrong. Customer service will be hard to reach and won’t follow up with answers to questions. They delayed my house being completed with false promises. Using them cost me thousands more than I spent with them and I’m now having to start over from scratch and don’t have my money back.

Ordered a whole kitchen. $30k. The GE double oven came and both doors were askew, uneven, not level or plumb. The opening was square and plumb. AJ referred us to GE. Had an approved technician come out twice, replaced hinges, still crooked. GE says it's cosmetic and no resolution, AJ says sorry talk to GE. Don't buy from either. Now we will do a merchant chargeback with the CC company to get a resolution. This process has taken 4 months.

Worst appliance buying experience ever! Go to Best Buy, I wish I would have. They will tell you 7 to 9 days for delivery, but your appliances will set in a warehouse for weeks before shipping ever occurs!

AJ Madison sells products that are often incompatible with other appliances and gives no warning before purchase. Their customer service is unhelpful. The return policy is only 15 days, with a 35% restocking fee, making it nearly impossible to resolve any issues. Once they make the sale, they take no responsibility. I will never buy from them again and strongly suggest others avoid this company.

I ordered a refrigerator that was delivered damaged. I was pressured by the delivery company into accepting it with the explanation that it would be faster to replace the damaged piece than to get a whole new refrigerator. I agreed but was then told my old refrigerator was too heavy to remove and they needed to reschedule with 3 people instead of 2, at an extra cost of $225.00. I had paid for the 'white glove' service that included hauling away my old refrigerator. Nowhere in the contract did it mention they would only take away my refrigerator if it weighed under a certain amount. My refrigerator was a normal size with removable paneled front doors so should have been fine.

If I could give less than a one star I would do that. I was called two weeks after my order and prior to delivery, I needed to pay additional fees for taking out the fridge and more install fees when I had already paid for those, apparently a fridge and freezer had separate charges. This was done two weeks prior to delivery. Delivery day; the driver stated: "We are only delivery people not installers". One week later and over 20 calls later, nothing is resolved. They are not on BBB (most likely for a reason). I am contacting my credit card company and an attorney for fraud. Do not ever purchase and waste your time!

Terrible, terrible, terrible. I have ordered from these guys several times for different house projects over the years. But now they are charging $300 delivery fee to my area when they are advertising free nationwide delivery. Also, my items were supposedly on sale, but later the same day they were marked down $200 more & I had to fight to get them to honor the new sale. I tried for several days to get a hold of them & they were closed for a holiday & took a long time to get back to me. Seeing as they also advertise "WE PRICE MATCH", this shouldn't have been even a question. Super disappointed once loyal customer. Will definitely shop elsewhere moving forward. I'm pissed. I found this washer/dryer for the same lower sale price w/ no delivery charge at my local Lowe's after this. Never again.

We purchased a complete set of kitchen appliances (Professional series - Frigidaire). The entire process from ordering to delivery was done very professionally and completed without any complications.

Horrible experience!!! I spent @20,000 on appliances and cant get anyone to come out and install my refrigerator. My sales agent happily took his commission and regularly asks me to review him. Yet he won't call me back. I was forced to accept delivery early and then part of my order did not show for weeks. Do not use them!!! Customer service said they could not help with the issue and you can't directly call the store.

This is quite possibly the very worst appliance purchasing and delivery experience that I’ve had in my life. For a North American order, the delivery took over two weeks to get to Houston and the last mile delivery service with AM Home Delivery has been terrible. The package has literally been in the warehouse for almost two weeks now and we can’t seem to coordinate a delivery window that is coordinated between your local team and what appears to be a call center in the Philippines. I keep getting mixed messages and my delivery has still not occurred. We are approaching 1 month from when I made the order and the transit times mirror shipments from overseas. This is the absolute worst management of a delivery I have witnessed and unfortunately this is my first and quite possibly the last experience that I will have with AJ Madison.

I recently purchased an entire Fisher and Paykel appliance package. The refrigerator is leaking and AJ Madison has been absolutely no help. I spoke to Jonathon, Sheryl, Miriami and Santiago. Every time you call someone will be in a meeting and you will never get a return phone call. I’ve expressed the urgency many times to everyone and it’s been going on for 2 weeks. Just know that when you buy something from them your experience is over. Do not call for anything else is the impression I get. I wish I saw these previous reviews before I purchased my appliances.

Buyer beware! I wouldn’t order a piece of bubble gum from AJ Madison. I recently ordered a speed queen washer from them. Deliver to approximately 3 weeks. Once the washer arrived it was leaking water on the floor. Called customer service at AJ Madison to return the defective washer and was told it wasn’t their problem I needed to schedule warranty service on a washer that couldn’t complete the first load of clothes. Do not buy from them they do not back the products the sell you.

I had a very negative experience. The sales rep had very poor communication and after 2 days of communication. I submitted the order and funds were deducted from my account. The sales rep then sent an email within minutes of submitting the order that the product was not available. Although he had just emailed with me about the order minutes before.

Do not order from this company. No customer service, they do not honor warranty. My washing machine worked for 3 months and then had issues. They were absolutely no help. Will never order from them again.

RUN AWAY FROM THIS COMPANY!!! Do not slow down. I wouldn't order from this company if it was the last company on earth selling a product. I would find a different product. Their customer service is the absolute WORST I've ever experienced. Too bad there isn't such thing as a "zero" star rating. Also, be sure to look at other sites with reviews on this company. That is a lesson I learned too late. Google Reviews' 3.4 rating is SUPER generous. Trust Pilot and Consumer Affairs have ratings in the 1.1 to 1.6 range with a WHOLE lot more reviews than you see here. I wish I would have thought to look there before buying from this company. Their communication is terrible. They are RUDE and hang up on you and don't even try to work with you to resolve an issue. I ordered a range/oven. Following the order confirmation, I received an email saying the item would be shipped on Friday.

AJ Madison has conducted an act of fraud against my company. On June 20, 2025, GSS ordered 10 dryers, 4 ranges, and 4 refrigerators for my customer. I expressed the importance of this shipment being delivered NLT July 7, 2025, so it would make the ship for departure supporting US Service Members overseas. My company was charged and paid extra to have the items palletized and scheduled items to be shipped to Virginia prior to July 7th 2025. However, AJ Madison, did not palletize the items and were unable to meet the agreed upon delivery timeline.

Wonderful product, poor customer experience. Go to Best Buy, Lowes, anywhere else, you will be much more satisfied. I ordered a cooktop with installation and additional accessories which was delivered in a timely manner. When the cooktop was delivered by the folks installing, I was notified that they could not help me because all they do is "plug in cooktop". For my example, I needed it hardwired into my electrical box which I was told they do not do. Unfortunately, this made me go out of the way and get an electrician for an additional cost to get this product installed. Second, if you order accessories MAKE SURE YOU NEED THEM. The accessory I ordered for the cooktop was a plug. This plug was never even taken out of the box, and when I called and asked to return the item, I was notified that AJ Madison does not accept return on accessories. Do yourself a favor and order from anywhere else. You will have a much better customer experience.

AJ Madison delivered a Bosch dishwasher to our house in June but never set up installation. The dishwasher sat for a few days until we got an appointment scheduled. The first appointment day was missed by the crew because their truck broke down. The next day they arrived eight hours after schedule and installed the dishwasher. The crew left immediately after turning the dishwasher on. Within 20 minutes the dishwasher had an error code indicating it was leaking. I immediately called the company and did not get a return phone call for two days. I had to call about 10 times just to get AJ Madison to be aware of our property.

I don't have a receipt as I spent 5 afternoons waiting around, the first microwave installed was faulty, the next time the guys didn't have "the right screw" to make it level, the third time they arrived at 4:50, 10 minutes before all workers have to leave a doorman building in Manhattan, the fourth guy Ray, knew what he was doing and ordered another microwave, but they left because I was 10 minutes late. Everything refunded and now I am delighted with one time P.C. Richards who installed without all the drama.

Do NOT purchase from AJ Madison. I ordered LG washer/dryer from AJ Madison. The delivery wasn't as fast as they touted, but no matter. When it did arrive, I pointed out obvious damage to the dryer, but the AJM delivery simply.....left. When I turned on the dryer, it made a LOUD grinding noise. I called AJM within 10min of delivery to inform them of the damage and the improperly functioning dryer. Now I am trapped in corporate policy hell, needing to coordinate between AJM, LG, and getting a repair guy to come out to my home to diagnose the issue. Then AJ Madison 'will see' if they can replace the unit. I ordered a new, properly functioning LG dryer. Instead, I received one that wasn't working upon delivery--and the company is making it as difficult as possible to fix a problem they created.

Ordered Viking cooktop with the impression it would arrive within about 7 days. Finally gets here around 1 month later. Nobody really cares about the time frame. I even have a pro account and they still really don’t care. Impossible to reach delivery company and they will only deliver on their timeline. Would definitely buy local and never from these guys again.

I ordered a Sub-Zero Column Refrigerator and a Sub Zero column Freezer almost three weeks ago, costing over 24K. I have called several times wanting answers on delivery. Was told someone would call me within 24 hours. No one called. I waited another day, no call. I am currently on hold for 55 minutes and counting trying to get answers to when I can get these delivered. The worst customer service I have seen. No one can get me an answer. I was told someone would get back to me within 24 hours. Unbelievable. DO not order from this company. I never get on reviews or say any negative things due to being a business owner myself, but this is unacceptable!!!!

Sales/Help/customer Service is abysmal and dreadful. For an on-site inspection of our cabinet for which a wall oven (if purchased) would be installed, the sales rep (Miguel) not only charged us for the site visit but also charged us a 6% state sales tax for it. After notifying the 3 Depts mentioned above of the sales tax erroneous add-on did they refund our debit card. It took almost a month for AJ to submit the correction. Caveat Emptor w AJ Madison.

DON’T BUY FROM AJ MADISON!!! 🚩🚩🚩 The moment I've got the product I ordered I told them it’s the wrong item. They said that the policy for returning is 35% returning fee aka 550$. Zero customer service. The customer service’s manager was totally disrespectful. You’re not human to them. You’re just money. You’ve got the wrong item? Your problem. Do yourself a favor and don’t buy from them! This is how they make their money. One phone call can cost you a few hundreds. Be aware!

I purchased a Fisher & Paykel refrigerator from AJ Madison spending $3200, thinking I was ordering from a reputable company. I couldn’t have been more wrong. For that price, you’d expect a smooth, professional experience. Instead, what I got was a nightmare. When ordering a refrigerator you have to purchase a waterline and then delivery charge—thinking that meant installation too. Apparently not. Buried in the print is a requirement to pay extra for installation. That’s on me for missing it, but come on—$3,200 and they drop the fridge in your house and leave? The delivery guys literally brought it in, pointed out that the water line I was required to purchase didn’t even fit the fridge, tossed the trash in my driveway, and left.

I would give them 0 stars if I could. Completely misleading delivery timeframes and awful customer service. No communication unless I called or emailed repeatedly. Was told many dates and times that were never correct and my order ended up taking over a month to arrive when I was told 7-10 days. Will never buy anything from them again and highly advise you to shop elsewhere.

Very dissatisfied with AJ Madison's customer service. I received a new Fisher & Paykel dishwasher. The shipper had me inspect the 5 appliances I received from AJ Madison. Each appliance had individual shipping bases. These appliances are heavy. There was no visible freight damages noted in the receipt and inspection upon delivery. However, when the appliances were ready to install, the dishwasher was lifted out of the shipping base. On the back corner there was obvious damage. It's hard to believe the unit, when loading into the base unit, this damage wasn't observed.

Unfortunately, I did not read customer service reviews prior to purchasing a through-the-wall air conditioner from AJ Madison. On March 11, 2025, I ordered this appliance over the phone. The salesperson did not ask me any questions. I ordered a unit exactly like the one I was replacing which no longer operated. The cost before taxes was $1099, plus a $99 delivery charge. On March 18, I received notice from AM Transportation Logistics that the unit would be delivered on March 19, between 1:00 and 5:00. Madison contracts with this shipping company and they have NO customer service whatsoever.

Ordered and paid $8,828.95 for my range 12/1/2024 and it's 4/21/2025 and the range has still not been delivered and I'm getting the runaround from AJ Madison customer service reps. Keep telling me it's a special order. Well, why did they tell me 4-6 weeks when I placed the order? I feel scammed honestly.

The sales people and customer service at this company are both terrible--which means you are given terrible advice about what to purchase and zero support when you try to fix it. We are thousands of dollars in the hole and still don't have what we need to finish our kitchen. If only we had gone to Lowe's or some local appliance store. DO NOT give this company your business or money.

I'm still waiting on my appliances. My delivery has been canceled twice this week because they say they don't have a truck route coming to my area. I live less than 40 miles from the trucking depot. They have continuously not communicated with me updates of canceled delivery. Unacceptable. Don't buy from them!

Recently ordered a Fisher Paykel refrigerator through AJ Madison. They arranged delivery but the delivery guys did not knock on the front door with the door knocker, nor did they drive their truck in our driveway. Thus we did not hear them come onto our property, and I was one room away from the front door. Our window was 11:00am-3:00pm. When we called at 3:00 to see when the delivery was coming we were told they already tried to deliver and a new delivery would be an additional $125. AND they couldn't tell us when the next delivery would occur. All we heard was excuses. Shame on AJ Madison for hiring a crappy delivery company. Both my wife and I are business owners and AJ Madison is no longer on our call list. All for a lousy $125.

I am a property manager responsible for over 1,000 properties in Dallas, Texas, and I frequently purchase appliances—1-2 orders per week—for various properties. Recently, I ordered a refrigerator from AJ MADISON after confirming the compatibility details over the phone with a representative. I was assured that the model provided was a suitable replacement for the previous unit. Upon delivery, we discovered that the refrigerator did not fit the intended space, despite following the company's guidance. When I attempted to return the item, I was informed of a 30% restocking fee, amounting to approximately $900. This fee is excessive, especially considering the mistake stemmed from inaccurate information provided by the company’s representative.

You will not be able to return the kitchen appliances unless the box is unopened. The wrong refrigerator was shipped to me and I was not able to return it, change for a different one nor get a refund. I was lied to by the salesman, I was told that if there are any problems with the refrigerator I will be able to return it. I ended up with refrigeration that didn't fit my kitchen. Be alert.

I spent about $20,000 for new appliances with AJ Madison. They sent me an incorrect item, which I refused delivery of, but AJ Madison refused to correct their error and have been completely unwilling to refund the incorrect charges. This is not a trustworthy business.

Ordered the LG Studio WashTower on January 27th because the delivery date was February 5th. I even called to place the order to be sure this delivery date was correct since I was without a washer/dryer. I received a shipping confirmation the following day and one a few days later saying it would arrive in the local warehouse in 5-7 days and then I would hear from them. I received an email on Feb. 5th that it had arrived and they would be in contact within five business days to schedule delivery.

Remodeled our kitchen 3 years ago. The American range stove we got from them was shipped missing the back and broken window on stove door. After 2 years of use the electronic board is out and will cost 1000$ to replace. Customer Service. is a complete joke. Between the lemons they push and the lack of interest in resolving issues, can not discourage someone buying from them enough! Get your hard earned dollars to a quality company and not a bunch of crooks!

AJ Madison's customer experience could not be any more painful for a customer. I ordered nearly 18k of outdoor cooking/refrigeration equipment and spent 4 months dealing with a customer service nightmare. It all starts when taking delivery of their products. It's 100% imperative that every box/crate be opened and the products inspected for damage. They don't say this but their 3rd party transport carrier is a related company, AM Trucking (assume it stands for AJ Madison). I requested my delivery be made when I was home but they came anyway and had my daughter sign for everything.

Absolutely horrible delivery/customer service. Takes over a month for delivery with little to no update on tracking/location of package. Don’t waste your time/money and go somewhere else that doesn’t take over a month to deliver an item.