TransUnion Reviews

I made a mistake to do the freeze with them. Once you did it it impossible to unfreeze. No customer service and impossible to online. This freeze doesn't help. It only significantly complicates your life.

Is Transunion event legit? How is this organization lawful? I tried speaking to a representative, none of them can properly speak French or English. They are incredibly incompetent, arrogant and disrespectful over the phone. I am about to give up on fixing my credit score for theft identity as there is no issue with my Equifax report, only Transunion.

Trying to log into TransUnion to learn that their website is completely down. I called their service line which REQUIRED that I provide my private information in order to "not have to do it once their representative was on the line." Thirty minutes later, their representative came onto the line and began asking me the EXACT SAME private information that I had previously entered to be "verified" for the representative. I REFUSED to provide that information because it appeared to be a fraudulent individual on the line ("Ann" with a very Asian sounding accent!). If I didn't want to check my reports periodically, I would NEVER use any organization as incompetent as TransUnion.

This business is the worst. I was involved in a cyber incident involving their company. I tried calling them to discuss. After 2 hours on the phone, nobody answered. I tried reaching them again the next day and same. ZERO customer service. This company obviously could care less about their customers!

1 star is TOO MUCH, the website is a pain to deal with, phone numbers doesn't work and hang up automatically, the website is always saying that my information is incorrect. Literally can't see my credit score with them, but I have 0 ISSUES with Equifax and Experian, it's always these people that dealing with them is stressful.

Trans Union allowed a data breach. They sent out letter which I received 2 weeks after published date. They offered credit monitoring. 3 phone calls and 2 hours later, still can’t sign up. Total **. Won’t accept password. Contractors from who knows where can’t help. Have to push one for English? Letter sent in English…

This company sucks and exemplifies why monopolies are bad for consumers. TransUnion clearly does not have enough incentive to improve its systems or customer service. I shouldn't feel like I'm stuck in a credit report version of Kafka's The Trial. TransUnion messed up my credit report and then put all the responsibility on me to fix it. The worst part? I can't opt out of TU. There's only 2 credit reporting agencies and they need to fined and regulated for poor service. At least Equifax had my correct info.

Zero zero zero. This company is actively participating In fraudulent activities. They don’t perform investigations on disputed reporting! The actively assist fraudulent collection agencies! It is unlawful the way they do business.

I received an email concerning a dispute. I tried to login to view the results and received an error message stating my accts locked. I called and tried to speak to someone who could hardly speak english. After 20 minutes of the most painful irritating call. She gave me a number for consumer affairs. I'm currently on hold as I type this review. I shouldn't have to go thru this.

Transition identity website sucks. Always a problem, hard to use, glitchy and really bad, they need to fix this horrible website and make it user friendly, can't log in. Can't activate my code. Very bad.

Trans Unions are completely messed up. You have to send them your letter and 2 IDs every month to make the corrections for the account doesn’t belong to you and again they will mess up the thing next day.

Customer surveys to speak with a representative over the phone due to identity theft and fraudulent activity almost years ago still on my credit report has proved incompetency on their part. They do have someone in a cue that will text and fill your requests, but it can be 1-2 business days if someone calls you. This is beyond unacceptable, and the different links that were sent just opens it up to a hacker's paradise. Come on, you guys get with it. There's Americans that need help.

TransUnion is the ghetto of all the credit reporting agencies. I don't understanding why business are even using the ghetto reporting agencies. Compared to Equifax and Experian is scary. How can you place a freeze on your report and still get soft inquires with freeze on the account.

Transunion is horrible. Their software never works. Their programmers must be the worst form of incompetent "individuals". Any time they do any kind of software changes it breaks everything. Their customer service is subpar. You call the support number and ever 10 seconds (I'm not exaggerating) it says all reps are busy please hit 1 to remain on hold, or 2 to get a call back. Call backs from any service never work I've found. In between those 10 seconds before the message repeats it plays a loud screechy humming song sound. I have to assume they are trying to get you to hang up. No other logic explanation.

If you’ve been harmed by TransUnion, it’s time to speak up. They’ve been: Placing fraud alerts without consent. Blocking access to credit reports. Re-inserting deleted accounts. Ignoring disputes. Causing housing denials, loan rejections, and financial loss. This isn’t a glitch — it’s been happening to people for years. ✅ Report them to the CFPB here: **. 🧾 Choose “Credit Reporting > Problem with investigation” and tell your story. They’ve hurt me. They’ve hurt others. Let’s hold them accountable together. Share this. File a complaint. Make noise. #TransUnion #CreditReportingAbuse #FCRAviolations #ExposeThem #CFPB #ConsumerJustice

Absolutely horrendous website and customer service! Discrepancies all over my report, and I'm not able to do anything about it. My credentials stopped working right after I created my login, so I had to call and recreate them. I was offered a paid version multiple times. Once I recreated my login and submitted a dispute—because TransUnion has multiple discrepancies on my report and shows my credit score 80 points lower than the rest of the bureaus—they sent me an email saying it was successfully resolved. But when I logged in to check on the results, the page said they are not able to process my request at this time. Then, I received an email saying my dispute was successfully canceled by Me, which I never did! And this is the source lenders refer to decide whether or not you qualify for a loan or credit. How is this even possible?

Trans Union implemented a “new” website. But it’s total and complete garbage! Can’t login anymore, no matter what I do. Changed my username. Changed my password. Nothing I do matters. Tried to call them, they intentionally disconnected me. Tried to call again, they hung up again. I signed up for free credit monitoring for two years because my landlord’s website got hacked. But what good does Trans Union if a customer can’t even login?

I have a username and password. I enter it and it says it will send my a confirmation number to my phone or email but I never get a number. When I call in the person speaks poor English and wastes my time. They need to get it together.

This place doesn't look into nothing. Neither does the BBB or consumer affairs. All a joke so now my lawyers going to handle it. I went to tmobile and upgraded 2 phones. They did that but added 2 extra lines. I messaged immediately to fix the problem. Tmobile WILL NOT release the transcripts. That automatically should make them lose the dispute. Why won't they show it? Because for over 2 years I attempted on 45 occasions to fix it. They'd never get it right, they never tried to fix it. So my 3 year contract is up and I go to another company. Up till this point I have $0 balance. They even let me keep my numbers. Then they send a bill and I call and they say they had a e- signature to add 2 lines. E signature isn't you writing your name. It's a box you check on their tablet. Anyone could've checked that box.

Other two credit reports are👍👍. Transunion? 👎. I have disputed several things.... Still on my TU report. So now there is an almost 100 point difference between this report and the other two because they won't do anything about obvious mistakes!!😡

Echoing all other complaint about Transunion. Difficult to get through, difficult to deal with- one query took over well over an hour, constantly put on hold, rude and unhelpful staff. Same query took less than 5 minutes with the other bureaus. TERRIBLE AGENCY, ROTTEN SERVICE and EXTREMELY UNHELPFUL AND RUDE! Would give 0 stars. Worst experience ever and extremely unprofessional.

I was in the middle of trying to rent a home and the so-called owner had me sign up for TransUnion. Snap a picture of my credit score with a date and send it to him. I think they get some kind of kickback for signing people up. It’s gotta be illegal in some way. Tricking people into signing up for something they don’t need. Shame on you TransUnion. You really deserve zero stars.

If I could give zero stars, I would. Trying to lift a credit freeze is impossible. If you try to do it over the phone, they tell you, "Go online". To do it online it’s behind a paywall that will (drum roll please)… Tell you to call them!

Transunion is a difficult to deal with. They want you dispute 1 thing at a time on their website which is against the fair Credit reporting. I am not sure why are these Credit reporting Agencies exist to begin with!

I just had an exceptionally frustrating hour of calls to try to maneuver through a problem on the website. Trying to begin a credit freeze and can get nowhere on the website. Three different customer service numbers and 4 people to try to help. Last person was trying but could not get my information correct after me repeating it several times. I have no faith in this site, it's customer service reps or Transunion as a whole and that is so frightening since they are supposed to be watching and determining my credit score! I had no problems at all with Experian or Equifax.

I called Transunion today after I received my credit report to ask about several inquiries that were not authorized by me. The ** or ** speaking man could not help or understand what I was trying to tell him about my credit report and he transferred me to the dispute department supposedly and I was on hold for a while. Someone came to the phone and when I said hello the phone hung up. Very unprofessional.

Omg. Please help. Retired Dr, sp. Ed. Teacher. Now with disability and health condition, 73. 800 + credit all my life. What is wrong with these people? I have 3 accounts. One in other credit union before. Accurate, no no accountable. TransUnion started attacking me in October and won’t quit. Phantom accounts, accounts reopened 25 years old. High balances continually wrong. Updated accounts years past closing, I can drive to my credit unions here and have, their information is accurate. I cannot get ahold of anyone another false representation. So many broken laws. After many disputes. Aren’t these federal crimes? Also called felonies. There are more than the fcra at issue here. Anybody affected by wrongful acts here gets damages. Anybody up for a class action law suit?

If I could leave zero stars I would. The website is extremely frustrating. It will bounce you back to the beginning after you have already typed half of page of information. People on the phone are not helpful and there is no recourse. I cannot stand this company. I ordered free credit reports to see why there was a discrepancy and never got to review them. SOOO frustrating. And to make matters worse, one of their customer "service" representatives actually hung up on me.

Horrible website, can’t correct anything, useless instructions as it leads you around in circles, but never let you complete reading about something and how to do it. Things are misspelled and words are put together without spaces in generalized paragraphs that come directly from the company itself, regarding descriptions of itself. Misspelled words all throughout the website, improper grammatical and spelling throughout the website. That alone is enough to have it shut down if they can’t manage their website properly.

Their login page NEVER works - very frustrating that you have to contact customer service every time you need to simply freeze or unfreeze your credit. I know my username and password, yet the login button won't activate. Do not have this issue with Experian and Equifax. Fix it!

It is nearly impossible to communicate with TransUnion. I called and received no help, just an automated reply that repeats itself. I've been told there was a wait online... then that time is exceeded with no reply. I try via their text option, and no reply. WHAT is going on over there!??!

Transunion ripped me off. I found they would not give me a free report and instead charge me monthly. A service I don't need and don't want. How do I get my money back for this extremely poor service?

Absolutely useless customer service. Call center is overseas so either I couldn't understand them and vice versa or the one person I could didn't know how to help me so just hung up on me. That was my 4th call into TransUnion customer service. Reps were disrespectful, lied to me, and just hand up on you abruptly when they don't know how to answer a question or understand it. Supervisors are just as useless and difficult as the reps. Chat is worse and they don't answer emails. All options have very long wait times. When they keep hanging, throwing you on hold indefinitely, and throw you back the phone tree you wait again and again! Absolutely unbelievable!

I tried using Transunion online to get a "free" credit score. The site said my credit card was incorrect. Try again. I did this 3 times and finally gave up without becoming a member. Yet the same morning I see 3 monthly charges on my credit card from Transunion. Transunion is a scam o line and they literally steal from by giving you false information such as your credit card not working, but they take your money each time. This is outright theft and the company should be fined and held accountable.

I want to establish dual factor authentication to help protect my account, like I can with other credit reporting agencies, but I can't see how to do it within their website once I'm logged on. I contacted the live chat and they suggested a couple of ways to establish it, but that didn't work. The last suggestion they had was to log off and try back later. I don't see that as a reasonable fix since I've logged off and logged on before but have never been given the opportunity to increase my account security with that method, even after browsing through my option under my account profile. It appears everyone offers dual factor authentication, except Transunion.

They are completely absolutely the worst. Nobody barely speaks any English where you can understand them. They had messed up my credit score so many times I own my own home. I own two cars outright, I own four bank accounts, four credit cards with 100% on-time payment. They keep on putting it where I only have one credit card for two months with a low credit limit and that is totally absolutely incorrect. Then they want you to jump through hoops and do their job for them. After I’ve already worked so hard my whole life to have the things I own and have good credit.

An absolutely horrible company to deal with. Their website makes me feel like I’m dealing with a scam site (I know it’s not a scam) but it has more issues as a fake website would than not. When I called the customer service number it said they were doing a promotion and if you’re over 50 press 1 and if not press 2. I’m under 50 and press 2 because I just want to speak with someone. Then it takes me to a recording continuing to talk to about the promotion and won’t let me get out of it. I called another number I found that is also supposed to be for customer support and they were closed so I can’t speak on that experience yet, but I don’t have much hope that it’ll be any different of an experience.

TransUnion makes you pay for your score which is UNCONSTITUTIONAL. Also if you have a social security number your info has been shared and Transunion say they investigated but do not. Also only one dispute at a time is unconstitutional. TU does not tell you what to do with your own information. TU under the constitution should not make you pay for your own information. Scores are available by Experian and Equifax free but Transunion charges. PRESIDENT TRUMP disbarment of this company is needed! PLEASE!

Just received my credit report from Transunion which was horribly inaccurate... 6 addresses which weren't mine and 2 bank accounts which aren't mine. They all belong to my ex-husband and we've been divorced almost 20 years. Totally useless report.

Transunion is the pits and should be put out of commission. They do not do 'investigative work'. They are apparently pawns of the industry, and to try to get them on the phone is a study in self flaggelation. I have spent hours in the attempt only to be hung up on twice by the automated system, and even by a 'call back' agent, who cut me off in mid sentence and disappeared.