Consumer Complaints and Reviews
I went to cancel because I discovered that borrowell.com offers a free way to see your credit score. The only way to cancel is to call customer service and go through the stupid automated phone system, then give an Indian rep a bunch of your personal information like a robot, then decline all of their attempts to convince you to not unsubscribe. There is literally no way or even mention of how to unsubscribe on the website. You can't even remove your payment information, it won't let you save it unless it's all filled out properly. I may have came back to this service in the future because it offers some detailed info, but black hat tactics like this to trap customers piss me off and I will NEVER pay a dime to Transunion again. I start typing to google "cancel Tra..." and tons of variations of how to cancel Transunion pop up. I'm not the only one...
I recently applied for a Chase credit card and TransUnion was the only reporting agency the denied my application. Even though I never had a missed or late payment they denied my application on the fact that I had too many credit cards. When I tried to investigate why the application was refused I had to apply to their service and pay the $1.00 trial fee. However they continued to charge my account every month after the trial period. How many people have had the same experience.
I sent a request in by fax (as advised) to remove a dispute from my credit and I was told it was only going to take 5 days for the removal. On the 5th day I called they said call back in 7 days. After the 7th day I was told they had not received the fax and to send another to the same number the same day and what 5 days not 7. I have called multiple times and I have faxed the letter in multiple times and still the dispute is there. TransUnion has failed to remove the dispute from my account and now I cannot have my credit ran to purchase a home for my family.
I feel like I was tricked into a Trial Subscription when I originally only wanted to view my credit score for $1. Of course, once I paid the $1 I saw the fine print that indicated I'd actually enrolled in a 1-Week Trial Subscription. Before the end of the week, I tried to cancel. However, there are no direct links or cancellation FAQs on the website, and contact info is hard to find. I Googled how to cancel, and came across the URL that allowed me to click on a cancellation link. I confirmed my intent to cancel several times (I think it asks you to confirm the times in a row), but did not receive a confirmation email. I then called customer service to cancel, but somehow my connection was lost when I asked the service rep for a cancellation confirmation. Fast forward 5 months and 5 credit card charge backs, TransUnion has still not cancelled by subscription. I have several cancellation confirmations, but continue to get billed.
I checked my credit report and noticed my score dropped 50pts. I have 3 credit monitoring svcs due to past credit fraud. Not helping at ALL obviously. And noticed my address changed and a similar name was placed on my acct. No one called nor was I even emailed/mailed about whether it was a change or needed to be verified. OK. Benefit of doubt. I called Transunion 1, 2, 3 times. Busy signal?? Third time csr says "hello" then hangs up. I wait 10mins then call then I get a clear answer from CSRs in India??? One CSR, a Supervisor, and then a CSR from the "Special handling department?"
Each time I spoke with a person none of my info was transferred so I had to RECITE and verify all my personal info including my social security number to god knows who on the other end... in another country when there are CSRs in America who can't pick up the phone. REALLY TransUnion America??? The CSR from India/Transunion listened and made notes on my acct for changes. Thanks Nepal Transunion. Same problem with Equifax. I am so done with these CRAs. I feel as though I need to personally go to these companies with lawyers. That is how frustrated and nowhere I feel about my credit reporting situation.
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This company needs to be shut down. My wife and I applied for loan. It takes you to their website. I cancelled both accounts. What you know still charge me for one. So few days I check my emails and something was saying "since you are member instead 19 hr month we charge you 15". I emailed them soon right then. Few days later their response was call. So my wife calls and they said you have to call another #. I know that's lie because my mom cancelled her account with same phone number. I can't believe a credit place doing this.
When using SmartMove by Transunion I was basing my decision to rent to tenants on the information provided, which I was horrified to find out that the "criminal background check" was NOT NOT NOT based on the social security of the individual. It's based on NAME match. Are you kidding me? This was told to me by a SmartMove representative on the phone. I evicted someone and almost didn't rent to two different individuals because of the inaccurate info. I just got off the phone with a Superior Court in CA regarding a list of EIGHT felonies associated with my applicant to find out that NONE of them were associated with the social security of the individual. THUS it's false and potentially damaging information they are giving out. NEVER USING THEM AGAIN. PERIOD.
I paid off all of my student loans debt with CIBC a year ago and have letters of release to prove that. TransUnion Canada falsely reports that I still have outstanding CIBC student loan debt. This false report was on my statement for months providing wrong information to creditors. A month ago I submitted a dispute form indicating I have "no knowledge" of that account and providing letters from CIBC that clearly state my student loans are settled in full. Today I paid $21.95 to see update on my account and that false debt from CIBC student loan is still showing on my credit report. If I can be the victim of false information being placed by TransUnion Canada on my credit report so potentially can others as well.
Furthermore, two weeks ago I called TransUnion Canada dispute center to check if they received my dispute form and supporting documentation and they said they did receive my documents. The dispute representatives have such strong foreign accents - I asked them where they are located, they said they are located in India. I find it absolutely unacceptable that somebody from foreign country has full access to my personal and confidential credit information. One thing is to get outsourced tech support but having somebody from a foreign country snoop around in my personal credit information that's just plain wrong. TransUnion Canada is incompetent and unprofessional. They put false information on people's report and our credit suffers because they are either too lazy or too incompetent to fix their mistakes. I agree with other commenters that TransUnion is a scam and must be closed down!
I bought a 3 bureau credit score report from them for $30, and they put in the fine print that if you don't cancel your "monthly membership" which you never agreed to, they will charge you 21.55. Really disgusting that a credit bureau is so shady. I called to complain and asked to speak to the manager and was just told that I would be issued a refund.
I applied for a loan online. To obtain the loan you had to agree to a $1 charge for the Transunion credit score. This is a trick to get you into an unwanted membership. They do not ask if you want to become a member. They take a chance that you do not read their email confirmation to cancel before 7 days. Why should I have to cancel a product which I do not want? It is a scam for which Transunion should be investigated.
I am applying for a security clearance and have to be able to correctly report any accounts that maybe outstanding or any credit issues. I went to annualcreditreport.com to get my 3 credit bureau reports and was able to get Equifax and Experian however TransUnion says I already received my free report and refused to provide it. Even though I know I did not receive it ever I needed to get the information urgently so I click on a link on their site and agree to pay the $1.00 to receive my report as well as enroll in their credit monitoring service. Three days now have passed and the report is not available due to a technical issue and you are unable to log into your account to cancel the product, and must call them to cancel.
I am unable to just cancel apparently. After calling twice and being transferred each time, I have to listen to why I should stay for 10 minutes and then get "disconnected" when I ask to cancel anyways. Guess the phone lines overseas get cut off when you ask to have your account cancelled. I will be trying back again once I have gathered by composure to try and cancel again.
I cannot believe that this type of practice is allowed by the FTC, and this service is used by institutions such as Barclays and Apple for credit services. This type of predatory practice is criminal at worst and acting in Bad Faith as best. I would hope that none of you fall for this scam and will read the other one thousand + bad reviews on this organized crime ring called a credit bureau. I will read reviews from this day forward, but I thought I was safe with "reputable" company like TU. I will make sure that I do not do business with any company that will do business with this organization. If they care about their customers they will not use such a disreputable company.
They never send you an email confirmation that you are signed up with them so you have no real receipt or anything you can use to fight what they have done to you. Guess I will just have to wait until they bill my CC, and use that as my receipt if my 3rd attempt to cancel my account fails. I will be also filing a complaint with my State Attorney and the FTC for this type of criminal practice. Oh and I know they have already sold my email because I never receive junk mail, but now I am receiving junk mail every hour from a different company telling me my CC's have been cancelled due to fraudulent activities, and then trying to get me to sign up for more credit monitoring from other companies.
This product is really bad and I am shocked this is allowed to happen and is apparently endorsed by States that use TU to rate insurance and companies such as Apple/Barclays to grant credit for their products online or in stores. I cannot stress this enough. DO NOT USE THIS PRODUCT! I wish I could provide a receipt to be able to be a verified buyer, but since they do not send any email confirmation I am unable.
In June 2016 I accepted a loan offer recommended by Credit Karma that was supposed to be one of several ways to help improve my credit rating. My TransUnion credit score at the time was 726. I accepted the loan offer and while reviewing my credit scores via Credit Karma in August 2016 I noticed that my TransUnion score had dropped 56 points and my Equifax score had dropped 41 points after the loan was added to my credit report. Had I known accepting a loan offer would hurt my credit scores so much, I never would have taken the loan. Had I known BEFOREHAND that accepting the loan offer would impact my credit scores so drastically, I definitely would not have taken it.
Why does everything have to come down to someone, somewhere gaining financially at another's expense? Why does everything have to include a scheme and furthermore, if Credit Karma and TransUnion claim to want help improve the quality of life for people, why not reveal ALL the pros and cons and let me decide from there? It's wrong, unfair, and simply unethical. I busted my ass to build strong credit scores only to have them taken away by someone sitting at a desk taking points away like it's a game.
I recently received notification that TransUnion dropped my credit score and one of the reasons was extremely inaccurate. I tried once again tried to obtain my free credit report online and of course it would not give it to me. I have never been successful at pulling my credit report from them without paying. They are also the only credit reporting company that reports inaccurate information about me. They are a fraud and the government should shut them down!!!
Signed up for their $1 credit offer, then shocked to find a $20 dollar charge on my credit card a few weeks later from them. Called them, and the customer service rep said I agreed to the charge when I signed up. I have zero recollection of that, as I'm generally very careful to review the fine print before signing up for anything. Beware.
Communication with TransUnion is unacceptable. The dispute representatives have the ability to describe what they need to do. Although, they were unable to answer my questions about what I wanted done and what was the most efficient way to have items removed from my credit report that were more than 7 years old. Their hours of operation begin at 8am. I called at 8:30am and I was told their supervisors were not available until after 9am. I called 6 times in one day before I was able to reach a representative in the online department who helped me log in to my account and complete the dispute information myself. I also requested the dispute representative to update my email address and change my password. The representative sent my confirmation information to the wrong email address.
Recently I pulled my credit report through TransUnion and found no score. The report showed I had no positive or negative information. I called customer service and was told it was a technical issue and that I should refresh my browser or try back in a couple of days. With the help of Experian I found out that one of my creditors had reported me deceased. TransUnion's response was ridiculous and their representatives are not knowledgeable about credit reports.
I can not understand TransUnion's method of determining credit score changes. Every credit card I own, I have auto pay set up so that the entire balance is withdrawn from my checking account. My score is usually around 825 but without a single blemish it should be 850. If I happen to charge $200 more one month than I did the previous month I am penalized with a deduction of points, the reason given that my balance increased $200 over the previous month. It seems I am being discouraged from using my credit card for fear of having points deducted.
When I signed in to check my status during a credit card fraud dispute, TransUnion asked me for a one time $1 "fee" to access information I needed. They did not disclose they would then begin billing me just under $20 a month every month. I called several times to cancel the account, tried multiple times online and each time, they make you wait for passwords, transfers to people overseas who work off scripts to provide information. I had one lady who barely spoke English place me on hold indefinitely when I attempted to cancel my account due to "an entire system shutdown". It took me five attempts at 2 hours each to FINALLY cancel my account. I was also pitched to save the account for 10 minutes before the representative finally agreed to let me cancel.
I am so ashamed of TransUnion for it's shady and underhanded business practices. This is a business that needs to be investigated. To all those opportunistic lawyers out there, this is class action suit waiting for the right person to bring the theft to light. I spend $469 on an account I didn't need, didn't access and couldn't cancel for two years. For your own safety, do not give any information to this company.
This company hides behind the name Transunion and steals from you. They trick you into a one-time use and then charge you 17.95 month. Beware!
We were moving and wanted a one time check to confirm our credit rating. What we got was a monthly charge of $17.95. The website was inaccurate as to whether our account was frozen, and the link to see a full report did not work either. I spent a half hour with a "english as a second language" representative who was polite but tried to get me to test the features to see if they would work. After insisting a number of times that I just wanted to cancel, she said was done and I would receive an email to confirm this. I am waiting to see the the charge is stopped..It is ironic that a company who is supposed to be protecting you defrauds you in this way.
I pulled my credit report about a year ago and found that this firm had done an account review inquiry. I contacted them and they had said that I had signed up for this credit monitoring service. I said, "show me the contract where I had signed up for this"? Of course they could not produce a signed contract. I pulled another credit report on 7/19/2016 and found that they did an account inquiry three times. Upon my findings, I contacted TransUnion Interactive, Inc. and the customer service agent asked me for my social security number. I responded and stated that asking for my social security number is against the law. I had also stated that they are not allowed to conduct an account inquiry without my written expressed consent.
Once again, I proceeded to ask the customer service agent to send me a contract where I had signed up for this credit monitoring service. I then proceeded to advise the customer service agent that there was no signed contract and that in order to provide service one must have written consent from the individual. - Period. Having worked in the mortgage industry when a company does an inquiry, it actually lowers your credit score. I don't care what people say about this. You have been lied to and deceived.
This is against the following: The Privacy Act of 1974, HIPAA Privacy Act, Social Security Act, subsection, 208, (8) which states anyone who discloses, uses, or compels the disclosure of the social security number of any person is in violation of the laws of the United States shall be guilty of a felony and upon conviction thereof shall be fined under Title 18, United States Code, or imprisoned for not more than five years or both, The Right to Financial Privacy Act of 1978, Title 18, United States Code, subsection, 1681, section 701 pursuant to (d) and (6) regarding (3).
I am considering in filing a civil matter in order to remedy this situation. I am hereby requesting that TransUnion Interactive, Inc. to immediately "CEASE AND desist" with conducting a credit inquiry without my expressed written consent. I did not consent to have this service and TransUnion Interactive, Inc. is also advised "cease and desist" with providing this service effective immediately.
This review is to warn other consumers to be wary of the shady practices carried out by this business. TransUnion offers an online credit report service. However, they do not make it clear that this is a subscription based service. When signing up for the service they ask for a lot of personal information (naturally enough) - Social security, name, address, DOB, credit card details, etc. They then say that have to charge a fee of $1 to verify your credit card information/identity. What they do not make clear is that this automatically enrolls the consumer in a monthly bill cycle of $19.95 for the membership. This information only shows up in the email receipt for the $1 charge, it is not advertised anywhere on their website (www.transunion.com) or along the enrollment process as far as I can tell.
Trying to cancel this membership results in a whole host of other problems. The cancellation option is buried deep within their FAQ section and the link to cancel seems to always be suspiciously "Broken" which means the consumer has to call their service line and speak to the representative. In my case, this was an awful experience. The representative almost refused my request to terminate the membership and anytime I tried to press them I got misdirected with other statements about the "Great service" that TransUnion offers. In the end I had to get nasty and demand the cancellation and threaten them with a report to the BBB. I got my service cancelled but no refund for the hidden subscription charge was forthcoming.
I would highly advise using an alternative company for your credit report needs. To caveat, this is not an attack on TransUnion's actual credit monitoring service, I'm sure that is fine. But the lack of transparency, hidden charges, blatant misdirection of customer complaints and awful customer service make this company seem very shady in my eyes. I will never use their service again and would advise others to follow suit.
I signed on to a free trial account to Transunion and, without any notification or approval, they have been fraudulently billing me US$20 a month for two years. I am now trying to figure out how to terminate the account but they make it really difficult. I will NEVER use them again, I will fight to get my money back, and I recommend that you NEVER use them.
PAID Smartmove for a credit, background and eviction check. Missed the FOUR evictions our prospective tenant had. Now are dealing with the enormous waste of time, frustration, and financial loss from their ineptitude. WORTHLESS for tenant screening.
Checking my bank statement and see a charge for $9.95, went back to May and see the same thing... I recently went online to get my Free Credit Report, I don't remember (and am sure I didn't) signing up for this credit monitoring that I'm being charged for. After calling the number on my bank statement and after giving them all of my personal info, the bottom line is that they will keep the first charge of $9.95 and refund me the second charge. How nice of them, after all I didn't sign up knowingly for anything. I believe it must have been hidden or not clearly stated. I don't believe in reoccurring charges on my account, and would have never agreed. And this is a credit bureau doing this!
Apparently I went online once and responded to an offer for a FREE check - just noticed they have been charging me $19/month since February. Will dispute with my credit card company and NEVER use again. There are other options and this was false advertising.
I just found the company get $19.95 from my credit card and so I ask them for refund. They refuse that and tell me I need to cancel the service before I get billed. Wtf? Such stupid company! Even they charge you money, they never send you any email to inform you! Avoid such ** company!
I attempted to get my credit report and was met with a request for a credit card and a temporary transaction for $1. After multiple attempts, I was able to effectively navigate the website in a manner that would get me to my score, but the front page never loaded as designed. It took some time to figure it out, but I eventually accessed the information I paid for. I was able to accomplish this in very short order on the Experian website. The navigation and overall layout was very user-friendly.
As other indicated, it was difficult to cancel my account, but I did find a way to cancel it without a telephone call. At least that is what I thought, but when I attempt to click the link it goes nowhere. You can locate the path to cancel under FAQs/Payment/How can I cancel my membership?/Click the link/Continue to Cancel/Click to Cancel (this link won't work). I attempted this multiple times with the same result and yes my popup blocker was off. I submitted and made the call. After speaking with an offshore center and enduring the obligatory 3 save attempts, my account was cancelled. I am not going back.
I tried to acquire the free credit report that I am entitled to by law and was unable to do so. There are 3 options to obtain your Consumer Disclosure: Online, through mail or by phone. I tried online first, and upon filling out my info, I was told this was not possible. Next I tried mail, because I knew for a fact that their telephone service would take ages. What I found was a link to an application form that didn't work! In summary, they have made it near impossible to get the free credit report that every Canadian is rightfully entitled to. Unethical and unhelpful.
I am applying for a mortgage for a house, and my lender needs to retrieve my credit scores. I temporarily lifted a security freeze on my account for this purpose, but the lender still could not pull the information from TransUnion. Experian and Equifax lifted the freeze as requested. The past couple of days have been awful. I have been given the run around to several departments and yet still my info is still locked. I keep having my lender to keep trying. I've paid two (2) times for this service ($10 a pop) and it has not worked. My lender even placed a three way call to get this resolved. Still no resolution. The TransUnion rep we did talk to... when I could understand her through her accent, kept referring me to the same phone number-automated system I tried before... after asking me a series of security questions! This insufficient and poor customer service is holding up my closing, and I seem to have no recourse.
Barbara FriedbergPersonal Finance Contributing Editor
Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.
More about Barbara→
TransUnion is a global risk information solutions company. The company is committed to providing the most complete and multidimensional credit information. TransUnion works with businesses and consumers in 33 countries. They have been in business for over 40 years and partner with TrueCredit.com to help millions of customers improve their credit.
- Free trial: Customers receive a free credit score and $1 credit report along with a free seven-day trial.
- Credit protection: TransUnion Credit Lock freezes access to the consumer’s credit report, preventing others from access until the consumer unlocks it. This keeps criminals from gaining access to the consumer’s credit report.
- Instant alerts: When lenders request access to the consumer’s credit, the customer receives an instant email alert about changes that could negatively affect his or her credit.
- Education: TransUnion provides assistance disputing incorrect credit report items. Additional articles about important credit-related topics are found on the website.
- Credit report assistance: TransUnion offers products and services to help the consumer in the following categories: access to free annual credit report, credit report disputes, credit freezes, credit disclosures, fraud alerts and fraud victim resources.
- Credit and debt analysis: Credit and debt analysis tools help guide members toward smarter credit decisions.
- Trusted: TransUnion is highly regarded and one of the three main credit bureaus.
- Monitoring: TransUnion monitors customers' accounts on all three credit bureaus to alert consumers to suspicious credit activity.
- Partnerships: TransUnion partners with banks, healthcare providers, property managers and others to best serve their customers.
- Business services: TransUnion offers extensive products and services to serve the business community.
- Best for Victims of identity theft, consumers who have a major upcoming financial decision and consumers who need credit monitoring.
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TransUnion Company Profile
- Company Name:
- Year Founded:
- TransUnion LLC P.O. Box 2000
- Postal Code:
- United States