TransUnion Reviews

Horrible service. It is frustrating to deal with this company. When I requested to speak to a supervisor, I was connected to someone in South Africa—seriously!

I had a credit rating that varied from 810-825 for years. Last year I rented a car in California and did not take the collision damage insurance. My car insurer would cover me in the event of a claim. When I returned the car, the man at the rental car return area noticed a scratch in the rim on the GMC car I rented and pointed it out to me. It looked like the type of repair I have had at home and each time the cost would be from $50 - $150. I received the bill from the rental company for $850.00. I protested and at first the company said that it was for the repair. When I protested the amount, they changed their story to that was cost of a new rim. I told them that this was also ridiculous. I asked to see a copy of the invoice and they said no, it was for the repair.

My Issue is with 3 of the customer service. I spoke with JASPER yesterday who made me feel like a complete idiot who could not follow a direction and KINGSTON who lead me around like a dog on a leash. There's a right way and wrong way to speak to people. It’s not hard to admit you do not know to fix the issue but I’ll get you to someone who does made a mistake.

TransUnion randomly decides to significantly reduce my credit score without an explanation, while Equifax and Experian do not lower my score. But, then also randomly increase my score equivalent to what they decreased it, but it's always temporary before they decrease it again. Every single time, there has not been a change in my credit report that justifies any of those decreases. And, customer service is extremely inept. Waste of time dealing with their lack of any knowledge.

Customer service reps do not speak English well and it is very difficult to understand them. Furthermore, they withdrew for a membership from my account that I did not apply for. I called and after explaining my issue she put me on hold and we got disconnected, she did not call back. I had to call again and repeat my issue. They did tell me that they would reimburse the amount. Is this a credit union we should trust to monitor our credit when they have deceptive practices? Every time I have to call them it is very stressful. They should be monitored.

Y'all pay these people from a different country. The service is wack and they don’t want to work. Credit ain’t real.

I want to tell of the terrible service I have received from TransUnion. I use the word 'service' loosely because 'service' is definitely not what I received. It started with a letter from TU about some personal data of mine that may have been breached. I telephoned the number given in the letter asking for specifics. I spoke with 'Alex' in India, 'Eunice' in South Africa and 'Tracy' in an unknown location. Alex had poor English pronunciation, Eunice was fine, and Tracy was too busy hearing herself talk and ended up hanging up on me!

Slow with credit rating and errors on credit report.

Unable to access my account. Using correct username/email and password. Nothing worked. Clicked on their Login help link. "Sorry something went wrong was returned". I was easily able to login to the (2) other credit reporting bureaus. What's wrong with TransUnion?

Their automated number and website is not helpful at all. TransUnion sucks.

TransUnion customer service is the worst customer service I have ever experienced. I was turned down for credit because according to the report I don't have any credit. This means I don't have a credit score either. Experian and Equifax have 40 years worth of credit history. The company I applied with only uses Transunion. The whole thing is very stressful. They would send me a credit report but they can't verify that I am me...

Why did my credit rating drop a hundred points. And who is sitting in the meetings, or not, making these decisions. This is outrageous.

On May 4, 2026 TransUnion credit reporting agency unlocked my credit account for someone who was not me and who had called their customers support line pretending to be me. I was never notified by TransUnion that my account was unlocked, even though TransUnion had my email address and cell phone number to text me. As a result, on May 5, 2026 a criminal actor secured a $58, 613.10 loan with Security Federal Credit Union (San Antonio, Tx) to purchase as 2025 Dodge Ram from Price Chrysler Dodge Jeep Ram (Price, Utah). This all occurred due to TransUnion's gross negligence with my account and their failure to notify me. I have called TransUnion several times regarding this and they don't seem to care about my situation or any interest in changing any of their policies, therefore this could happen again to anyone due to TransUnion's continuing gross negligence with customer accounts.

Transunion has awful customer service. I have been separated from my husband for 15 years. They put his credit card on my credit report. They said that the bank is reporting it to them, but the bank has removed me from the card and it is not on any of my other credit reports. I asked them if they could speed up the process and the girl told me I’d just be better off waiting until they’re done. Very rude.

Dishonest, scammers, manipulation at its best. The company failing along with the team so they trying to take whatever they can. Scammers.

Absolutely terrible. My Experian credit score is 737, my TransUnion credit score is 598. TransUnion knocked my score down another 30 points today with no explanation. As if TransUnion would ever respond in appropriate fashion. Their goal is to line the pockets of the rich and interfere with the middle classes ability to have access to wealth.

This is the worst credit bureau. They don't even try. The inaccuracies are many. My credit score on all other bureaus is 50 points higher. Not this one though. They don't hear you. They don't work for you and the staff is pitiful. They keep people trapped. The worst of the 4 I've dealt with is Transunion.

Agent Angelica was really nice to me and helped me in a matter of under a minute! - hope. Thank you for your help. It means a lot and birthday wish. Thankkkk youuuu. She’s very nice and helpful!!

My mortgage payment went up by $300 because of escrow (my homeowner insurance and property taxes increased) but refused to listen and blamed the temporary increase on incidents that occurred 4/5 years ago. Tanked my score by 70 points!! Then tried to blame instead of correct the situation

Pissing me off, mismatched my profile with another person, after sending all necessary documents they have requested been 3 months already they have received my documents, still no result, even did not connect with the manager I have requested since two months, the busiest man on earth are these managers or they just hiding.. Enough is enough, I am going to file a legal suit now because it's affecting my identity.

Trans Union has all my information WRONG! They are horrible, and they negatively affect my credit!!!! They need to correct everything or get out of the business, they hurt people!

I had a conversation with one of your agent named as ASHWIN, so I can say this was the worst customer experience I have ever seen, he was not helpful and not able to understand my concerns as as well, and was not able to transfer the call as well, multiple times I asked for the supervisor but the agent denied and said No. Worst experience from TransUnion.

They have the worst customer service. The agents that are foreign have no ability to communicate, no ability to understand. I tried to help the agent to understand what he was conveying to me because he kept telling me, "I can't give you a permanent promotional opt out form. You already have one in place" and then tried to quickly move on to another subject and I said, "Wait before you go on to the next subject is this what you're trying to say to me because you're saying something completely different than what's on TransUnion's website about me being able to request the permanent opt out. It says to write them to get this particular form or to call this number and speak with the agent in which I'm doing now" and I read it to him verbatim and he just stopped speaking and went cold and didn't say anything.

I don't understand people's fascination with Ai driven customer service except that you don't want to talk to customers. All I'm trying to do is report fraud and that my information has been exposed but I have to go in a AI driven circle for an hour only to still not talk to a person to give specific details about my incident. In times like this your ability to act quickly is paramount. Ai in its current state is counter intuitive and customer service on an essential financial service is much less than lack luster.

The account balance for one of my cards was reported in accurately (card was fully paid off, it was reported at 91% usage AFTER being reported at almost paid off..was paid off but interest snuck in somehow affer balance being zero.) so that dropped my score by 50 points. I filed a dispute, they took their sweet time reviewing only to say they found no errors. Had to redispute the same card company on Transunion's end. Over it.

My name is Denise **. Trans Union allow fraudulent reports on your account and want you to pay them to remove something that is reported to them and when they see that it's not yours, you have to pay them to remove it. That's wrong and unprofessional.

I found phone number that I didn't recognize on my file. I asked them to withdraw then. I never got feedback from them. Horrible customer service if is there any? Now it's impossible to see your credit report without paying.

Operated by bais from across the globe - Bai means ** maids. Company always looks forward to fool you and get your information to threaten you. Connection - Subway sandwich. Chat bot provides this number for Trans union fraud department 800-916-8800.

Where do these people get off calling Friday, 11/28/25, a holiday and shutting down?? The whole world is open and people need access to their accounts. The website is not letting me log in and it is not sending me the required passcode.

Always broken, mix people's information, never help, if Transunion sucks so bad, why can't U.S. Financial get rid of this broken company, for real, this major credit company located in India while has all Americans information.

Horrible company. I have NEVER been late on a bill, in fact all bills are paid within 24 hours of receipt. All my homes and cars are paid in full. The score does not reflect my payment history. They are a totally incompetent firm in my opinion.

Again, one star is one too many. We just received 2 years coverage for free. We opened our accounts, completed all of the information and then are unable to log in to our accounts. The website says our IDs and/or passwords are incorrect. I spent 2 1/2 hours on the phone with 5 different people and was finally able to log in. No one could or would tell me what the problem was. My wife has spent the same amount of time on the phone and was finally told "It is a known problem with THE SYSTEM. Try calling back in a day or two." What kind of Company is this?

0 stars. Horrible customer service. Website is terrible. I wish I could give them 0 stars. Be careful, you think you are signing up for a free credit report and they charge you a monthly fee. Have to call to cancel.

TransUnion sucks. Website sucks. Can't ever get logged in. Customer Service/Support sucks. They can't fix the issue with my account. I can't believe that this company manage millions of people's credit information... Super concerning.

I made a mistake to do the freeze with them. Once you did it it impossible to unfreeze. No customer service and impossible to online. This freeze doesn't help. It only significantly complicates your life.

Is Transunion event legit? How is this organization lawful? I tried speaking to a representative, none of them can properly speak French or English. They are incredibly incompetent, arrogant and disrespectful over the phone. I am about to give up on fixing my credit score for theft identity as there is no issue with my Equifax report, only Transunion.

Trying to log into TransUnion to learn that their website is completely down. I called their service line which REQUIRED that I provide my private information in order to "not have to do it once their representative was on the line." Thirty minutes later, their representative came onto the line and began asking me the EXACT SAME private information that I had previously entered to be "verified" for the representative. I REFUSED to provide that information because it appeared to be a fraudulent individual on the line ("Ann" with a very Asian sounding accent!). If I didn't want to check my reports periodically, I would NEVER use any organization as incompetent as TransUnion.

This business is the worst. I was involved in a cyber incident involving their company. I tried calling them to discuss. After 2 hours on the phone, nobody answered. I tried reaching them again the next day and same. ZERO customer service. This company obviously could care less about their customers!

1 star is TOO MUCH, the website is a pain to deal with, phone numbers doesn't work and hang up automatically, the website is always saying that my information is incorrect. Literally can't see my credit score with them, but I have 0 ISSUES with Equifax and Experian, it's always these people that dealing with them is stressful.

Trans Union allowed a data breach. They sent out letter which I received 2 weeks after published date. They offered credit monitoring. 3 phone calls and 2 hours later, still can’t sign up. Total **. Won’t accept password. Contractors from who knows where can’t help. Have to push one for English? Letter sent in English…