TransUnion Reviews

Each time I call TransUnion to cancel my free credit report before the seven days is up the phone goes dead. I need to cancel by July 30 2021. Please help!! I've called several telephone each time either it's real long wait, three times I got a person on the other end but as soon as I say I want to cancel free membership the phone goes dead, in the mean time I will keep calling TransUnion.

I called TU to cancel the service one for $19.95 and the other for $24.95. The first customer service agent could not do it so he escalated to Larry Employee. #**. He was extremely unpleasant and got much more unpleasant when I told him I could not check my TU credit report with **. He answer was "I can only wait 2 minutes on line" but it was the way in which he said it. He said he would escalate it and I had to wait until it was fixed. I've spoken to others who also cannot receive a free credit report because there is a problem with TU? Um...maybe this forces consumers to pay for their service?

I have used Transunion for many years and have had no issues with it until this past 6 months. I have an item on my report that is incorrect. I have used the “Dispute” feature and it has not corrected the issue. I have tried this 2 different times and they still have not corrected this problem. Due to this fact this is why I gave the rating.

Basic credit reporting should be easy, factual and provided as a service to both sides of any consumer transaction. But TransUnion stands out to us as an unreliable and irresponsible partner. They state a 'credit history' of less than 2 years on our bank account's 'credit service' statement. And that statement dings our score by a huge amount. When written to, questioned, and shown evidence that the statement is laughably incorrect, to the degree that 3 other credit report companies state our credit history as 17 years +, TransUnion replied they couldn't understand our complaint and so can't take any action. Clearly they simply want to avoid being labelled as unreliable and incorrect as they might lose the earnings they get from the financial institutions that contract with them. But they are paid to provide accurate information!

When the credit rating changes the reason does not seem to match the increase or decrease. The overall credit rating does seem to remain constant but the company sure makes a big deal.

I think they should add a checklist for subscribe fee amount free to add on. Will give us a better choice to protect themselfs, also the amount of protection should be more in line with their credit limits and income or better raising or lower protection coverages as with the amount of premium add on to give consumers a better and firm choice in matters. It will also increasingly add to your revenue and bring down cancel of subscription. Also adding to check list all credit freze, lock, to all and for all.

Being 79 years old, I try to check my cards 1-2 times a month, due to so many people in society attempting to find a loophole in my protection to remove information from my accounts. I have been "hacked" partially once and received many, too many phone calls over the last 2 years, from people trying to get me to give them info that will give them access to my personal info. I trust the help given when I open the protective aspects on our connected credit sites.

I've maintained an account with TransUnion for many years (along with the other two credit reporting agencies) for purposes of maintaining a credit freeze on my account. Today I logged on to do a temporary lift, a routine process. During login, 2FA sent a code to my e-mail, but I delayed in getting back to the web to enter the code. Due to the delay (I presume), it "temporarily suspended my account". I called to resolve, and after talking to several reps, including a supervisor, was forced to just give up without resolution. They insisted that I didn't have an account, despite that "my account was suspended". The supervisor was impatient, rude, and condescending. I am not sure if TransUnion outsources support, but I can be sure that the organization does not value customer experience. Zero stars.

I hold an excellent credit score. I had a loan from Toyota Financial Services. Never missed a payment and always paid on time. Decided to pay off loan early so as not to accrue additional interest payments. Checked my credit score with TransUnion after finalizing said loan and it was reduced by 10 points. Was informed that it was due to the fact I had a closed Toyota account on file. I explained to them the account was closed by Toyota because the loan was satisfied. They informed me they still view it as a closed account and legally they can reduce my credit score.

Updated on 07/19/2021: I have made dozens of requests for my credit report since January 2021, which TransUnion ignores and refuses to send me my credit report. I have made the requests in writing, on my TransUnion account online, and on annualcreditreport.com. After multiple refusals, I contacted TransUnion by phone and was told that because I have a security freeze on my credit report, they are NOT ABLE to release my credit report online.

I had a workers compensation claim that didn't get paid by my employer get reported to all 3 credit bureaus. My employer settled the mistake with the collection agency and the collection agency asked for it to removed from my credit report. It was removed from all 3 credit bureaus reports. My score went back up on other 2 reports but not on Transunion. I used online chat to get a better understanding of why. I was basically told that was not how they operate and that just because my score went down 25 points when it was reported it doesn't mean that removing it will help my score at all. I don't understand the policy or the rudeness.

I cannot login, says account is suspended! I know my user name and password. It has me submit a request (online form) specifically for that and no one gets back to me. Site states long wait times for phone, so how the hell can I unfreeze my credit? I needed it done days ago! Worthless and seems extremely unfair they report so different than other bureaus.

I thought I was signing up for a free credit report only to receive an email saying I was charged $19.95. Checking the fine print on the website shows that this was a subscription and I'd be charged every month to monitor my credit reports. The website has no way to cancel or delete credit card information. I waited online 30 minutes to try to get my subscription canceled. Only time will tell if the cancelation worked. I'm not optimistic at this stage. Avoid TransUnion. There are much better options out there.

When logging onto TransUnion I thought my credit card info was only for identity verification but they charged me $24.95/month for their service. Which I did not agree to or know I was ordering! Their customer support is foreign based, I believe India, where most scams and identity fraud occur. So, to request a refund you have to call them and give them your social security number which I felt was a huge conflict of interest and very uncomfortable process. I did not give them my social and instead referred to the order number. I do not trust transunion after this experience and recommend not to use them.

I have been trying to keep up with my credit score and recently I checked my score with Transunion and they haven't reported any of my two auto loans (payments) since November 2019. I put in a dispute as we actually paid off these two loans over 55,000.00. I get a email saying our two accounts have been closed but it didn't affect our credit score. This is wrong. My credit score should of shot thru the roof. But they won't do anything about it. SO MY WORDS ARE, DO NOT RELY ON THESE COMPANIES AS THEY ARE SLOW AND INCOMPETENT AND DON'T CARE ABOUT YOUR CREDIT SCORE. I am so done with the companies who try to control your life over a score.

I received an email from Transunion about a hack of my credit report. I clicked to receive information about the hack. I was then given a sales pitch to pay for a service offered by Transunion. The hack did not occur. It was used to warn about possible hacks. Transunion used information they have for my credit report to solicit business and scare me into buying Transunion’s service. Very misleading and dishonest.

I religiously check my credit and activity with TransUnion. I also get a report of activity going on. I have never gotten a message stating something suspicious is going on with my credit. My credit score from October 2020 was 750 or so and jumped to 807 and lasted about 3 weeks or so. After that period of time, my score has gone back down to the the 750s.

I ordered a Credit Report through Transunion and thought it was a one time service, but I noticed that they have been continuing to bill me FOR MONTHS for credit monitoring when I NEVER SIGNED UP FOR THAT. Do not use them for a Credit Report unless you want to be billed for months afterwards.

Of all 3 credit bureaus, this is definitely the worst on reporting and website. No matter how many times I set up my username and password, the site tells me it's wrong at least 8 out of 10 attempts and doesn't give any information without making you pay for additional services. I'm recently a victim of identity theft and I can't even get on the site to submit a fraud alert. It was done in minutes on Equifax.com and Experian.com but this site is unnecessarily difficult. I also refuse to give them my card information anymore because I was charged once for a service I didn't want after a very unclear set of instructions and they wouldn't refund my money. Not worth the trouble and my credit score is always way off. I really don't see the point of having this 3rd one when it's generally useless and way frustrating.

I did NOT order ANYTHING from Transunion. I thought you needed a card just to open the app. I began entering my information to set up the app with zero charges listed on the page. Then a twenty something dollar charge appeared. As soon as I saw an amount listed other than zero I backed out of the app. The next day I received an email from TransUnion saying my bank was charged. I called my bank and advised them that it was a fraudulent charge. They said that I would need to cancel my card which I did.

After closing two card accounts for the reason of financial restructuring, Transunion pulled 39 points from my excellent credit score. Equifax did not....at all. I find this practice unreasonable and it does not reflect the true picture of a person's credit worth. It punishes those who wish to consolidate their finances. Apparently you wont get dinged if you put yourself at risk or don't play THEIR game. Never been late with a payment of any kind. I thought I had proven my personal responsibility after years of holding credit cards and not once being late or carrying any balance into next month. And someone on Wall Street thinks this makes sense.... Nuff said.

I contacted with TransUnion because my score slowly going down from 823 to 755. Contacted to customer, but service did not explain why and refused to discuss reason. Received information that module calculate score and many different factors connected with score. If I want to get script paper just paid $9.99. I tried to understand reason, if all payment paid at time, never was late or unpaid bill, what reason to drop score. Unfortunately did not get answer.

This so called Credit Bureau is a total FRAUD, their website is 99% of the time shows this message "Online Identity Verification System Temporarily Unavailable" and the buttons to refresh the credit score are disabled but those allowing to order a paid version of the credit score are working... which is done on purpose to scam the poor people... Their phone service is awful and all is setup to get people pay for what they are supposed by law should get for free...

I signed up hoping to get a free credit report. They asked for a credit card and, with it being a credit institution, I gave it to them. At no point did they ask for confirmation to put me back $24.95. I realized this only a few days later when I was making a payment for my credit card. I called customer service to find out what was going on and I came back empty-handed. I wasn't able to get in touch with a single human being, only useless answer machines. Go with Equifax or Experian.

My identity was stolen by Cyber Theft so I went on line to create my accounts with the three credit bureaus so I can monitor any unusual transaction. The others bureaus (Equifax and Experian) are very user friendly. Their web sites allowed me to create an account for free without asking for a credit card. They even provided my FREE credit reports without me asking.

This company has very poor customer log in website. It failed to recognize the same GOOD log-in on different PC at my home. I was able to log in in my Android phone but failed to log in at my Desktop PC. When I request to reset my password (forgot password option) I entered my Soc Sec Number and Last Name but the website just go back to the same screen. Very buggy website. Not trustworthy to let them handle your credit data.

Transunion is a pain to deal with. Here is the pains list by theme:

I had my score at 652 after paying off many of my credit credit cards, within one week, my score was at 606, after checking it shows no reasons, called customer service, they don't have a proper explanation, the lady told me that one of the reasons is because I am paying off my cards??? Really, reason two is that I have a hard inquiry but hadn't not opened up any bank account or credit card for some time, paid off my cards, no closed accounts, maybe they deliberately lower credit scores for their own benefits! My score looks so bad with my banks for no reasons and I was told they can't fix it, yet they don't know how it happened, Equifax is far better than the so called Transunion! Horrible, horrible, just lowering scores for no reason, I wish I could sue them.

My experience with Transunion was terrible. Was purchasing a new home, not sure how I signed up for some type of monthly service but I did, unfortunately didn't check monthly credit card bill and was charged monthly fee for months without knowing. Tried to call and cancel and every time I went through 800 # and tried to cancel it hung up on me. Finally figured it out through website. Bottom line watch what you click on in website when you viewing your credit scores, reports.

Out of the blue 2 months ago, my credit rating went from a decent 730 to 670. Only TransUnion was reporting a change. I go to their website and see that some energy company is mistakenly charging me $88. I file a fraud claim, but to do so, I am told I need to spend a ONE TIME charge of $24.99 to get access to credit monitoring services. Nowhere, and I mean nowhere, is it made clear that this will be a MONTHLY subscription.

I subscribed to the Trans-union website for over 2 years. They listed my score as 847 (excellent). I would check my score and file usually every 2 weeks and for over 2 years my score was the same 847, even after refreshing it. A few months ago my bank provided a free trans-union credit score and file for their customers to view. My score at the bank trans-union which is apparently directly from Trans-union is 721, well that baffled me and I more or less accused the bank of doing something to that score as it did not reflect the score on the actual trans-union website. The bank assured me they do not manage the trans-union score and it is directly from trans-union.

TransUnion refuses to remove an unauthorized hard inquiry on my credit report. I was a victim of identity theft in Jan 2020, and Wells Fargo contacted all of the credit bureaus to remove the account and change the inquiry from "hard" to "soft". Every credit bureau EXCEPT Transunion has already fixed the issue. There is no reason Transunion cannot complete a simple request in almost a year's time.

This company (top credit reporting bureau) charged me 24.95 as mentioned on here by other users without notifying me that I'm sighing up for a subscription. They charge 24.95 for your credit score every month which you can find on free websites or your bank account. I was only trying to file a dispute and their website made it seem like it's part of the process, asked for my CC for identity validation. I couldn't cancel the substation either, it would log me out each time I'd try. I called my bank and they reversed the fee. They are blatantly scamming people.

Over the last 15 months I paid almost 50% of the balance of my cards each month and it was satisfying that my credit scores went up with Experian and Equifax taking me from a Good rating to Very Good. I was however perturbed that my score with Transunion stayed the same throughout the entire period. In September I cleared the balance of the cards in full and did not use them in October. I was really perturbed to see my report today that Transunion has dropped my score by 50 points for no apparent reason. When I asked them why they said creditors expect to see consumers using at least 1 - 25% of their available credit. I asked them to confirm specifically if my score would go down if I used less than 1% or more than 25% of my available credit on any card and they said yes.

I put in my information to get a credit report, assuming this site was like Equifax or the other bureaus, next thing you know, I'm getting charged $26. Off to the side, in tiny print, it shows you're signing up for a subscription. I called and the rep said he would cancel the account and refund me. I already contacted my credit card company and told them to cancel the transaction, I got a new credit card number, I reported them to the PA attorney general and the FTC. They need to stop trying to scam people. Disgusting behavior. If you accidentally sign up for their services, and they refuse to give you a refund, go on the BBB website and write a complaint to your state's attorney general. They should return your money.

TransUnion, Careful of these thieves! If you think you are only creating an account ... YOU ARE NOT!!! You are also signing up for Credit Monitoring $21.95. That they will not remove, only cancel the auto renewals. Even if you signed up 10 min earlier. They want to steal your money!!

I have had a very low credit score with them for a long time and could not figure out why! After finally giving up and paying for the membership fee just to review my report, I find that one of my accounts is labelled as a bankruptcy account. I have never filed bankruptcy so I know that is inaccurate. The bank also verified such! I called personally, submitted a dispute & months later receive the results saying the information is correct. Go figure, the information is correct because they disputed the wrong account! The website dispute center will not work & they seem to be closed on weekend. Extremely hard to contact them, let alone get my credit file corrected. Thankfully, most places that check my credit are understanding of that being the only low score due to THEIR mistakes! I am very fed up with them! Too bad we can't choose our credit companies!!!

I have made tremendous efforts to improve and maintain good credit (paid off house, paid off cars, paid off loans, 100% pay-on-time record, excellent debt to income ratio, keep my credit card accounts 40% or lower in utilization, sometime (15-30%))...all this and my credit score with TransUnion never moves. Experian and Equifax scores fluctuate based on my monthly activities and improves accordingly, never with Transunion, it's stagnant or either they will decrease it without any basis. Transunion shouldn't be allowed to ruin people's lives due to a lack of work/monitoring/scoring consistently and in alignment with credit activities. They should be shut down, credit is vital and could literally make or break someone.

Called about a false late payment on my report and was told there’s nothing they can do! I had payment arrangements with company to pay my bill and made payments on time every time and they won’t even look into it or let me file a dispute.

I have to have my password reset every time I log onto any of my TransUnion accounts. It getting upset me. I save my passwords so I know what they are but once I change it and log in I can log in again 30 minutes later and it says invalid login. I don’t know if this is person because I filed a report against transunion for being biased and unfair but since then I’ve been having problems. They will kick out my disputes even when I send over my proof. If transunion don’t stop harassing me I will take this to a higher level. Thank you.

I have several accounts in American banks, and TransUnion indicates that there is no account and due to the fact that they do not know the accounts, they generate an underestimated credit score. In addition, they offer to pay them in order to artificially raise the credit score. I opened a dispute and indicated in which banks my accounts are, but they do not respond. Any other credit monitoring company is better than TransUnion. Other credit monitoring companies give me the correct credit score in parallel. TransUnion is not a serious and unscrupulous company.

I absolutely hate TransUnion customer service. I'm not sure where it's based out of and I don't want to be culturally bias, but I'd love to be able to speak to an American, it's hard as hell to convey a message when the person on the other end has no idea what you're trying to say.

I’m looking to purchase a condo in the near future and I have been monitoring my credit just like I Monitor my health. On Saturday July 18, 2020, I checked all of my scores on each site. Two had gone up tremendously as I expected because I paid one credit card off and paid the other down. Instead of TransUnion elevating my score they lowered it and their reasoning is my credit cards decreased. I called TransUnion and spoke with not one but three idiots that kept telling me it's their system that does the reporting and there is nothing that can be done. You can’t even dispute it because there is nothing to dispute. I’m so frustrated right now. These were very poor excuses and this scoring has set me back.

I've been doing business with TransUnion Credit Monitoring Service for years now even when I lived in another state. I was very excited to have an opportunity to lock my credit report. I was even more excited to lock it with more than one credit bureau. However a couple years ago it got entirely too hard to refresh my credit score. They advertise that it's updated every 24 hours so what I understand is I can refresh every day, every week or even every month if I wanted to by clicking refresh score. Nothing happens! I use to call customer service but they are not help! You're asked to clear your browser history, cookies, password etc... It still won't refresh! I waste so much time trying and today over an hour! I lock, unlock, clear browser, logout, login, shut down, restart over and over again and nothing happens! I'm sooo tired of this.

TransUnion Credit has absolutely no idea of a person's current financial position. I recently applied for a loan to purchase a pair of hearing aids and was turned down because of some discrepancies in my information and TransUnion's information. Upon checking my profile on Transunion's website I noticed a number of discrepancies. I did not bother to correct them, I was so disgusted with Transunion inadequate and poor knowledge of my financial position. I have opted to not do business with companies using their services and inquiring about the agencies used when needing credit. With the inaccuracies found in my report and profile I am in total awe of how TransUnion became a trusted source of consumer information.

I was tricked into paying for a credit report by TransUnion call center rep. After suffering a credit score decline of 250 points due to being laid off last year, I worked diligently on securing gainful employment, keeping my active accounts current and establishing payment plans with my 2 accounts that became charge offs. Over the next 10 months my credit score SLOWLY increased up to an average (all 3 credit bureaus) of 616. Nothing new was added to my credit history other than balances DECREASING.

They report late, do not report the same info to all creditors. I have perfect credit. Always have, always will. My cr report with Credit Karma is 830 for TransUnion and 835 for Equifax.--TransUnion reports this number on credit karma and does not report the same # to Discover Card--still excellent at 795, but a discrepancy noteworthy. I plan on following this erroneous reporting and, if necessary, to avail myself of all legal remedies that I have at my disposal. Credit is an important necessity in our country and reporting agencies should and will be accountable--as they purport to do with the information they disclose on us.

Monthly payout for a subscription. Suppose to have access to credit report and significant other credit information. Nothing is current, all out of date for over 6 months. Try to get credit report updated and they want to ding your credit report to do so. Cancellation agents are extremely Rude and Unprofessional. Waste of money for what is supposed to be offered.

Transunion is a joke. 126 point drop in three days based on a false report yet it takes 30 days to dispute. How can a company like this be allowed to impact people's live so heavily? I don't understand.

I have paid my student loans and medical bills off. I have never had credit cards... I have the same info on Equian and Equifax. While these scores go up due to 100 payments on time...my Transunion has dropped 100pts in all over two mo. Not only in a pandemic...but I work ft solid good income job and paying HIGH rent. So I decide time to buy. But in 2mos 100pt drop while my other scores rise?!!! 100 payment history and no new debt because I am responsible and save.... This is LUDICROUS!!! SHAME on this company. And what am I to do. I gave up.

I have subscribed to this credit-reporting company for several years. I finally cancelled today. My Experian credit scores are always 60 to 70 points higher than TransUnion, despite the fact that they both have the same information. I have filed correction after correction with Transunion, but it never seems to make any difference. On the phone their people are rude, uncooperative and not the least bit helpful. My last conversation was with an employee in Guatemala. His whole attitude was arrogant—not the least bit helpful. It is a shame our credit system in the U.S. grants such power to companies like this that operate overseas and that are so pitiful and perform so poorly.

TransUnion SUCKS!! I paid off a credit card 5/2020. Experian added 38 points to my credit. TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27.36. I contacted the credit card company and was advised the $27.36 was a late fee and interest charges. I reminded them that I was never late with my payment, but was given the wrong routing number to give to the credit card company. They said they understood and would not count me as being late, even reimbursing the late fee. But TransDAMNunion took it upon themselves to go back 6 months and remove 12 points from my credit - who do they think they are - gods?!!! I surely hope they go out of business! EQUIFAX ROCKS! EXPERIAN ROCKS! TRANSDAMNUNION SUCKS!

In the U.S. it is law that you can check your credit score once a year with each agency for free. TransUnion asked for my credit card in the very beginning and charged me $24. Tiny legalize in their site was the only indicator. This is just a pathetic and shady way to do business. I'm sure trying to get the charges reversed on Monday will go smoothly.

Transunion has horrible customer service, and worst processes ever!!! Customer service rep was condescending. Customer service representative transferred me so I could not complete a customer service survey on him. Which was basically like hanging up on me because I requested to not to be transferred.

This credit bureau is built to destroy you and I think they are in bed with the debtors. Their credit score is always 100 points lower than Experian. I talk to a non English speaking Indian Whenever I call them. They can never resolve a problem because they do not understand the issue. The scary part is that they have all YOUR private information in India. Can someone tell me why are they located in India monitoring our credit?? What are we creating a job for some credit bureaus that they never check our assets, our portfolio, our good pay records and they always look at the bad side of us. Maybe socialism is good after all since they will all disappear. Let's fight against Transunion. They should be gone.

I asked for one report at $1.00 and I realized that they were charging me $21 a month for 3 months. I was able to get the last payment credited but they refused to reimburse the other 2 months. I waited a long time to get the line. Surprise this month they start again to take $21. I tried to call them and I waited 55 minutes so I gave up. I called my credit card company to cancel my card. But my credit card company said that, "They are able to trace your new card and take the amount from it." So what are our recourse. My credit score dropped without reason last December. It is impossible to reach that company unless you have few hours lo lose. The worst company there is. If we look at the reviews everyone has problems with this company who just can scrap your credit score, My credit card will do something about them so they cannot take the payment anymore. I hope it works.

Recently received a notice from a third-party financial that my score dropped per TU and offered a link to directly dispute item. Web page stated "free" but I got 5 minutes of going in circles asking for payment.

4/28/2020. "We are sorry, but we are unable to fulfill your request at this time." It then says to contact customer service but there is no way to do so. I called and was on hold for 81 minutes and then just cut off. I guess I'll send it via "pony express" but then how do you even know they get it!?! I won't know for 2 months if anything was even done!! First I wasn't able to get a "free" report like I did with every other company. BUT once I signed up for their credit monitoring service it was no problem. Legal Extortion!!

Out of the 3 reporting agencies Trans Union is the worst. I don't even know why they exist. They are horrible, I had some applied for a credit card in my name. I filed a dispute to all 3 agencies. Equifax removed it, Experian removed it in a matter of hours, trans union is yet to removed it so I'm confused what are they seeing that Equifax and Experian is not, and now if you call to file a dispute you can hold to phone for two hours and no one will answer, or it's saying go to the website file and upload documentation but yet again the ** site is not working. Someone needs to demolish Trans Union. They are useless. All they want is your membership fees and don't do a damn thing.

My personal information on the credit report from TransUnion is totally incorrect so I made dispute to change it. But 30 days passed, they just changed my birthday which is still wrong and they did not even correct my name! So, I registered Equifax to check if they have the same problem. Guess what! They have everything correct on their report and my credit score is even higher than TransUnion's. So disappointed with TransUnion! They don't make any efforts to provide good services to customers. They just want to take money from us!

Beware the signup process. I, like others, was curious to see my credit score so I checked out their website. They ask for your credit card info to "Verify Your Identity" and have very small fineprint off to the side that indicates you will be charged 20$+ monthly which is clearly intended to be out of the way. Worst part is after you eat the charge that you did not authorize, you cannot un-subscribe via their website which is completely unacceptable and have to call in which will waste hours of your day on hold. Such a shady setup!

PATHETIC.. TransUnion credit is full of lies.. Try to dispute, they don't have any cares or time to help anyone, upset them when you call them. I watched my score lower in five minutes, and they put things owed that I've never heard are had, TransUnion credit at their fingertips better send that $$ are as you hear them laughing and disconnecting your call, your credit score permanently screwed with nothing that can be done. They're PATHETIC and won't get a cent from me..

I went on the Transunion website to dispute an incorrect line item on my credit file. They require an account to be created in order to be able to dispute. So I created an account. They asked for a credit card to "confirm my identity". Next thing you know, I get charged $19.95. I did not approve this charge and it was taken out under false pretenses. I just wanted to dispute an item on my credit file, and not request my credit file. I, obviously, have my credit report, since I saw something that I need to dispute.

In the past 5 years my family has had to contact TransUnion more times than any other credit reporting agencies because of mistakes they made on our credit history. This time Trans Union has reported that my banking institute lowered my credit limit by 7000.00 and stated that my banking institute closed an account. I did contact my bank with my concerns only to find out nothing has changed. My credit limit is still the same and that account being closed was me replacing my debit card and the account is still the same. Each time we have contacted Trans Union about issues with their info on our history, their convenient excuse is always the same, someone must have entered the information incorrectly. Trans Union needs to fix this issue fast and everyone please check your history with Equifax or Experian. We have never had any problems with those 2.

After paying off the credit card balance, TransUnion still showed as it was not paid out, and it stayed like that for a while. After filing a dispute about inaccurate balance, the balance was corrected, but my credit score went down, did not stay the same, did not go up, but went down!!! What dishonest practices by Transunion (read Goldman Sachs), you can count here also selling of your information (if you ever notice a lot of offers coming to your mail from different institutions with offers to lend you money). Time to get rid of the credit cards, chase that credit score goal they created for us and stop making those guys richer every day!

Decided to login to Transunion to check on my credit score and before you can see ANYTHING they require you to input your credit card number. Sneaky awful disgusting way to ripoff the consumer. Charged me $27.00 dollars that I did NOT authorize. Tried to call them and was immediately disconnected and not allowed to hold or speak to a representative. I mean seriously how is this part of the the 3 reporting agencies and how are they allowed to ripoff the consumer like this?? Something clearly wrong all the way around and this agency should be investigated and not allowed to continue fleecing Americans!

Wednesday, 11 March, 2020, at 1:24 PM EDT, I called TransUnion, but my call was dropped after being placed on hold. I called again at 1:28 PM requesting you to lift the freeze on my credit report so PNC Bank could acquire information needed for a mortgage. I called because I was unable to lift the freeze online. There was a problem with your website, that did not allow me to get to the area where I could do this.

I maintain credit score monitoring with Experian and Equifax because they are the ones used by most creditors and lenders, it seems. I decided to add Transunion to complete the trio. The "free" report was shocking. They placed me at two levels below the other two credit rating agencies. And why? I have an exceptional record and a score to match -- so why am I so far down with Transunion! All the numbers and facts support a much higher credit score for me which the other two agencies give me. What is Transunion's problem? Maybe this is why lenders and creditors rely on the other two companies - Experian and Equifax. Also scary -- any lender or creditor that uses Transunion. And yes, there is NO WAY to send a message to Transunion within their website. They don't really want to hear from me.

I'm a senior citizen and disabled veteran and had only a casual interest in my score. I thought if it was really free that I would look. I did not see anywhere that they were going to charge me, but my credit card just got billed for $24.95. Until the government prosecutes them and puts them out of business, I can just advise everyone to stay away from them. I just saw that this program does not allow zero stars when I tried to submit it, so I have to give them one.

The only reason I gave this piece of garbage one star, is that I could not give MINUS Stars. Totally as worthless as the company is. Typical worthless credit reporting service. Quick to discredit and slow on making corrections.

Not The Best Company. PROS: You can view, monitor and dispute your credit report.

TransUnion offers an app that allows one to place a security and a PIN for later management. Attempting to use the app, I was alerted that I would need to call a particular phone number to engage this ability. It seems, you see, that I can't use the app due to some insufficient data on my account. I called to rectify the information per the error notice and was transferred around between 4-5 phone numbers where each person answering could not fix the problem. After about 30 minutes I gave up, had them place the freeze via the phone number and will probably just leave the freeze.

I had a credit score of well over 800. I had taken out a loan about 4 years ago for my daughter to get a car. When she received her income tax this week she paid it off. This dropped my score 54 points and I am pissed. I have 100% payment on time and less than 7percent usage on my cards I do have. If I'm gonna get penalized for paying off something early the credit bureau can kiss it!!! Anytime I use my card because it's something necessary like when I had to have my teeth fixed they penalize you for using it too much. I think all of it's a big scam just like health insurance and doctors. Everything is one big racket now. Well now that I got that rant out I think I'll go run my credit cards up!!!

By not distinguishing the credit score and a credit report, the company preys on those who do not know that the 'free' credit report is different from their credit score services and thus charge you $20 per month for their services! One of those companies that have no faith in their services so they must rely on the fine print to get you. Total disgrace. I called in to complain but the customer service representatives were unfazed, as if it was common practice. Sad that even the representatives acknowledge that they make money through such despicable means. You might as well open an account with BMO or another bank that offers free credit scores instead of using this trash.

I signed on with them in August 2020 at $19.95 per month to keep check on my credit while I was out of Canada for 5 months this past winter. I took cash with me, did not use my credit cards at all, so no reason to check them. While I was gone, a company in Canada charged one of my cards $210. by mistake, I had cancelled my account with them but they forgot to take me off autopay.

That credit bureau is very useless. They have incorrect information about me, arrogant to resolve issues around personal information. They don't seem to be partial after all. I can't even deactivate or delete my account online. NCR should do something about this bureau.

Purchased a credit report thinking it was a one-time report (didn't realize it was a monthly subscription). They don't let you cancel online - you have to call in and it's difficult to find the right number (the number listed on the site was not the right one), you may get disconnected randomly, etc. Quite annoying.

TransUnion are nothing but liars. The just play games. Very unprofessional. They tell me I have never had a credit history with them when my score was 606 and went down to 0. They need to be shut down because they ruin people credit. They should be investigated for the crimes they commit.

This credit reporting agency is inaccurate, tight with any increase in points and doesn't stay up to date with factual information. My score is always lower with them than the other agencies and the information is the same. I have grown to despise them and wanted to let others know of my experience. Don't let them upset you. Just tell everyone what a terrible agency they are and watch their scores go down!!

Transunion allowed someone else to use my SSN to set up a member account using my SSN. That person then in turn, opened a CC using my SSN. Now I can’t open up a me, bed account using MY OWN INFO. How are they supposed to help protect my identity and credit if they don’t do their own fact checking.

I have been in contact with TransUnion for months and every time I speak with them they are always stating they are going to fix it. But after a short period of time everything is still the same. I don’t understand how the government keep allowing a company like this to keep doing the same thing over and over and nothing happens. I get when something happens to them then they will get it. Another complaint that will go nowhere.

TransUnion is at least 2 months behind the other 2 bureaus on reporting credit card balances. Pathetic company. They really should get up to par with the other reporting agencies. The information is obviously there they just take their sweet time about reporting it.

I agree with all the other terrible reviews. How they are in business in the US is unbelievable. I've called several times needing a U.S. Rep...they say they are here yet they are NOT in the US. No one can understand their "English". First lie. Next, they included a fraudulent baseless collection agency on my perfect report with no accountability. The other agencies tossed it without even a question-knowing it was a scam. My score is over 800..I have no issues and don't need any more credit. My attorney advised not to give them any information...TransUnion is not to be trusted. So this is a warning, use the other agencies. Stay away from Transunion. Hope this helps.

I called them to find out why my score drop from 601 in December to 0 in January. All you can talk to is people from a different country even though they say they are open from 8 to 5 Saturday and Sunday. I talked to one gentleman that was very helpful and he told me the only time a credit score drops like that is if one of your creditors reports you dead. Now I have tried to talk to their consumer relations department but like I said the Filipinos will not transfer you to anyone in this country to get any information on the cause of the problem.

By law, TransUnion has to provide a free credit report each year upon request. Their telephone line, set up to do so, rejected me without allowing me to input the first piece of information. I tried three times, with the same lack of success. I then phoned their "customer service" line but was only put on hold.

Transunion decreased my score by 95 points literally overnight. I do not have any credit inquiries or new collections. In fact, I had several accounts deleted from my credit reports and my credit increased steadily over the past year. Out of nowhere, only TransUnion has dropped my score by 95 points with no explanation. They insist I pay them in order to find out why. A guy from the company even lied to me saying someone had tried to take out a mortgage in my name. He said he deleted the account. I called back and the supervisor had no record of any mortgage being on my account. Some kind of scam is going on here. I have worked so hard to improve my credit over the past 2 years. There is something odd going on here. Please look into this company. I’m begging for justice here. Please.

Amazed to find out that the Company that deals in the credit reporting of US customers have their Customer Service located outside US and have no representative to talk to in US. How you feel safe sharing your SSN to someone located outside US and can't even speak English. We keep hearing identity threat from thieves located in Central America and Asia, how could you trust a credit reporting agency operating from outside US. This calls for a lawsuit and privacy breach of personal details. Please join hands to sue this company and other credit reporting.

I called Transunion to unlock my account and I talked to CHERIE, the moment I talked to her in her voice she’s having a bad day and she’s asking for some information and waiting for her questions but she’s not talking, she put me on hold for 5 minutes and she said coz I don’t want to provide my information and I told her I’m waiting for her coz I don’t know what she wants. I asked for a manager and she said he’ll just give me a call and get my phone, I gave her my full name 3x but she can’t get it. I don’t know if she’s really listening. I told her she’s rude and she talks a lot. I’m so frustrated of the service of transunion. I just want to remind her that she’s in a customer service job. I hope she didn’t bring her bad day at work.

All I wanted was to get my free credit report. Transunion Interactive charged my credit card for $19.95. Never did this site mention a charge. I called them and they refused a refund. This is a monthly charge. I am cancelling my credit card if they charge my card again.

Seems to be an accurate credit rating when compared with Equifax. However, signed up due to the promise of a $4.95/month fee for the 1st month, and $19.95/month fee for each month thereafter. Was then immediately charged the $19.95 fee for the first month. So I had to cancel to ensure no further unexpected charges.

After comparing credit scoring standards between TransUnion and Equifax it’s obvious there’s a substantial difference in the data collected by each company. A recent credit score comparison revealed a 50 point disparity between the two, 722 vs 772. The Equifax report was based on data from 15 agencies versus TransUnion’s data from 10 agencies. A call to a TransUnion representative was met with a scripted and impersonal response. Subsequent correspondence to TransUnion provided nothing more than a regurgitation of what I was told over the phone. Consumers who stay within their credit limits and bust their asses to make early, on time or full monthly payments deserve more than such arbitrary treatment.

There's literally no way to contact support on any issues. They'll take your money, overcharge in some instances then when you try to:

I signed up for credit monitoring thinking it was $24.95 for the service, I soon realized they were charging me $24.95 a month. I called to cancel but couldn’t even get a real person, all automated to cancel. It confirmed my monitoring service was cancelled. I called back again and repeated my steps to make sure, it replied that my account had already been cancelled. Next month rolls around and they charge my card $24.95 again. I get online to sign in thinking that might help, I no longer have an account so I’m think maybe it canceled in the middle of a billing cycle. Nope, just charged my card again. Do not sign up, it’s a fraudulent company masking itself as a fraud alert system.

Transunion keeps changing my report on what Capital One bank says to them. I keep disputing items. You know they getting sued for not discharging bankruptcies and now my reports when will it end I had a 2003 claim on a discharged bankruptcies and they still have not settled and vacated the court in 2009 and returned in 2017. They sure take their sweet time. They are guilty. I was in shelters. They need a good case so they don't repeat this again. Watch your creditors like Capital one bank, US Bank and Walmart card. Capital one has so many current complaints. They want to get even with anybody telling transunion lies on missed payments. It's the pc attorneys fault he frauded me. His name is Phillup **, a pc attorney from Texas. Stay clear from him.

I signed up for a free credit report and a few months later I realized I was automatically enrolled to their monthly credit monitoring service without my knowledge. Very unethical. I called immediately and the representative was difficult and giving me a hard time about giving me my money back. He was trying to get me to admit that my credit card information was compromised since someone used it to have me subscribe to their service without my knowledge and that the only way to proceed would be to blacklist my information, which he was very keen on letting me know the repercussions of being blacklisted by United State's top credit reporter (give me a break). I told him I didn't care if they black listed me, I have two other credit bureaus I can go to besides them and that I just wanted my money back. He was still reluctant so I just asked for a supervisor. He didn't get the supervisor and simply gave me what I wanted, my money back. **

Since the free "Annual Credit Report.com" page did not have TransUnion on its home page (Experion shows twice), I went to their web site to get my annual free copy. When I got there they requested my credit card for identity verification. There was no mention of them charging me for a monthly monitoring service until I saw the email that said I was billed $24.95 and that it would be billed every month. This is an outright scam. The fact that they no longer show up on the free site and then set a trap for people who come to their site is criminal. I'm going to investigate a class action suit against them.

I originally signed up for a "complete score" from 3 credit bureaus, which fairly plainly was made out to be a one-time charge. Fast forward a year and I notice that I was charged by TransUnion for 19.95. I didn't know what for, so I looked at the orders page, and lo and behold, it had been a recurring charge for the entire past year. At no point was it made clear, in plain, and regular-sized font, that this would result in a subscription. I could not even navigate to a cancellation page within the site's links. I had to search on Google how to cancel, and then I found a link to the correct page. Even then, the subscription, I guess, is supposed to give you access to an up-to-date credit score, but when I tired to do that with the most obvious button, "complete your score picture" or whatever it says, they tried to take more money!

The button to receive your credit score literally says "Get your FREE credit score" on it. They scammed me out of $21 after they asked me for my credit card info for "verification". I am so disgusted.

It should not take months to update a TD credit card payment that I settled. Too bad the min score rating is 1 and not 0. When calling, a bunch of ignorant and non-trained agents respond to say it can take years to update their records?? It gets worse when it comes to companies like Credit Karma that use Transunion as their source of financial information. More controls must be put on Companies like Transunion, to help save us; the good Canadians from the defamation that Transunion causes to our financial reputation and standing. I am unclear about how a country like Canada makes it possible for entities like Transunion to operate. SHUT IT DOWN or place limitations on how they report our financial details.

I signed up for a "free" credit check. They billed me $20 every month afterward for a credit monitoring service I did not sign up for. When I called to get refunded they said they refunded it because it was a mistake on their part, then charged me again two days later. I called again and spoke to 8 different people, every single one of them referred me to a phone number to call, and some even referred me to the same exact number someone else on the line told me to call.

They are scam artists, upon registration they are asking for a credit card (as it says for verification purposes) and once you enter credit card you receive email that they just charged you $24.95/m membership fee which for your "convenience" will be billed monthly. I NEVER HEARD BEFORE THAT AGENCY OF THIS SIZE AND MAGNITUDE DO ILLEGAL THINGS!

Run by uneducated and unprofessional individuals. They cheat and lie about your credit score and need to be put under heavy investigation for such illegal activities. Very immoral and inefficient employees and need to be replaced.

Trying to resolve my issue for last 4 months, I'm still not able to see my credit reports online. This company seems a cheating agency and totally scam. I have recreate my profile 3 time on their advise.They asked me few additional documents (copy of driving licence, and bank statement) to verify my identity, and I've send them through fax and they received the papers, but they did not release my credit information. I am still struggling to see my profile.

Thinking all charges had stopped, I never thought twice about it until I went to look at my account for something else, that I saw the ** company had been taking $19.99 a month out for over a year. So I call in once again. I have to and I try to stay come even Calm. I had to call my bank and get a print out and they are do an investigation. So ** pays 6 of the 100000 they owe me. Ok so it said not good enough. So then we argue all over again, and we reach another agreement and they pay Me 6, and the rest would be in a Cheque. I said fine only to find out I had to wait 3 billing cycles. I think ok 3 weeks not bad. BUT IT'S THREE MONTHS. That’s what right 3 months, every person's story is different.

This is one of the worst companies I have ever dealt with. They claim to be there to help consumers and to care about accurate information on your credit report, but they act in a manner completely opposed to those ideals. I had my identity stolen and had multiple hard inquiries placed on my credit report. They refused to acknowledge they were fraudulent despite repeated attempts to call them and dispute it online with documented evidence. They have a very arcane and lengthy process to remove anything from your credit, bounce you around to clueless call center reps, their supervisors and just as hapless and complicit in not actually solving problems for consumers. I would never pay them for anything and would recommend that no one else does.

Most ridiculous process and I have paperwork in my hand showing they removed and then put back a paid off account but conveniently in the process my credit dropped 25 pts. And the response, "File a dispute and we will take 30 days." In the meantime the credit I have worked so hard to improve is now damaged due to their error.

Beware of any free service when visiting this site or any of the FREE Annual Credit Report sites. If at any point you are asked for your credit card information you are likely going to be billed monthly for one of their monitoring services. It is designed to deceive because, the service itself has little to no value, yet they will bill you 24.99 until you notice and cancel.

All I wanted to do was get my free two year free credit monitoring instead of one year free credit monitoring. I explained to the rep Paul about I had signed up with MyTrueIdentity due to my CPA had client Information taken. Then my credit card company had been hacked earlier this year so they offered two years free credit monitoring. He said I had two years free so asked where does it show this and what is the expiration date because I had signed up with a different activation code and the letter says 12 months.

The site is horrible. It never works as with others. Wasted too much of my time on the phone trying to log in with their codes and it worked once and never again. I have only gotten into my account once in 5 months.

I will be writing to my MP and PMO about this. Canada.ca directs us to call their number to get our annual free credit report. I dare say that the government reps that supported this have never used the TransUnion Telephone service to get their own reports. You go through the questions to identify yourself, which is fine, but the automated voice speaks very fast and unclear, almost as if they purposely did it this way so you would get frustrated and use their website and then have to pay to get a report, which according to the various reviews online, is a scam in itself. Even after you carefully navigate through their tele-automation selections, they always say they cannot verify your identity and requires you to mail in your request. Again automation of the voice to tell you the address to send your IDs to.

I went to Transunion.com to unlock my credit report so I could apply for a credit card. The interface of the website had changed since I last logged in and I had trouble locating where to go to do this. When you click "sign in" you are given four options to log into, all of which could have different usernames and passwords. I wasn't able to log into any of the four options and the "forgot my password" link was not working (it would just refresh the page and delete my entries in the web form). After trying all of them unsuccessfully, I tried creating a new account to see if it would give me access. After successfully creating a new account, I received an email that I had been billed $29.95. At no point did I authorize Transunion to charge my credit card.

After three weeks trying to resolve my issue, I'm still not able to see my credit reports online. This company seems a cheating agency and totally scam. They gave me a gift code to compensate their inability, I then tried the gift code and opened a new account, again it did not work. They asked me few additional documents (copy of driving li, and bank statement) to verify my identity, and I've send them via express mail (paid $22 CDN) and they received the papers, but they did not release my credit information. I called them and wasted 2 hrs of my time, they referred me to so many departments (Indian and Canadian call centres) on phone, again they did not solve the issue, and interestingly they charged me $4.95 for their services. This company is totally cheating company. Do not waste your time and money on them. Never go to them.

Transunion is a total scam and if I could give it less than one star, I would. First of all, it wasn't even the website I originally was on. Credit Karma redirected me. Then when I signed up I realised it would cost money to see my credit score so I closed it out. Thinking nothing else about it, I later received an email saying my credit card was charged and I never even saw my credit score. They would not refund my money. Do not use TransUnion. I wish someone would take legal action against these pathetic scam artists.

I clicked a link on my Chase accounts page to check my credit score and was sent to the TransUnion site where I checked my score. It wasn't till two months later that I noticed that there'd been a charge of $19.95 on my credit card from Transunion. I had not consciously been aware of signing up for anything and certainly not for anything costing me $19.95 a month, which would NEVER do knowingly. Attempting to contact Transunion on its website was futile so I called an 855 number and was finally, after perhaps 10 minutes of IDing, including verifying the answer to a private question that the website would not accept, permitted to close the account. At least I think the account is closed. I was told that I would receive an email confirming closure but after 5 days I have yet to receive that email. Maybe it's in the mail? I would guess from my experience that Transunion is making quite a bit of money by stealth.

I monitor my credit for free through Credit Karma. When I applied for a rental property, they informed me that TransUnion was telling them a different credit score than was being reported to the property management offices. I bought the TransUnion report to understand what was going on. The report I received had exactly the same score reported as Credit Karma was telling me. I showed the report to the rental property, so they resubmitted the request for a report, and again received from TransUnion a different score than TransUnion was reporting to me.

Thursday, 2019/10/17 EDT 1655 hrs. TransUnion is a horrible credit bureau. Just in case readers are thinking I did something wrong: A credit score defines one's reliability alerting creditors of risk potential. I've a flawless history, never bounced a cheque, never used more than 3% utilization ratio on my revolving accounts [Credit cards, line of credit, etc...], flawless biweekly preauthorized payments on my loan, no delinquent accounts, AND I'm a regular blood donor not because I'm a nice person but because it's the decent thing to do. Being decent is a way of life for me. Being decent also entails paying all debtors off every month like clockwork long before due date, YET my credit score with Transunion is very poor because I've a few inquiries on it. [Five (5) in the last six years.]

I was on with an agent because all I wanted to do was get a single report and score form TransUnion without a continuing membership. They assured me that this is possible, however at the beginning of the call, I told her I doubt that it is because I spent a great deal of time trying to do so. And lo and behold after us spending almost an hour on the phone, there was no way to pay for just one report and score. TU is just horrible, but they are not by themselves, the entire industry just sucks. TU wants you to sign up for this re-occurring payment plan, however I have read hundreds of nightmare stories of consumers being charged erroneously, or for too long, and some get suckered into signing up unknowingly. And each one of these agencies tell you when you pull your score from any other agency than theirs it will not be accurate, but all 3 of them will give you scores from the other based on their algorithms, and that is hogwash.

I was also set up in the subscription amount unintentionally when I signed up. I got an two alert on my bank after browsing through their website after signing up, a recurring charge of $24.95 and a one time fee of $29.99. I was somehow clicking around and agreed to purchase something for $29.99 so when I reviewed their sign up page, there it was the $24.95 monthly free plus taxes where applicable. The $29.99, I had no idea so I decided to call the next day.

TransUnion should not be in business anymore. They have no idea what they are doing and they do not care enough to do the proper research when you file a dispute. We sold a car in June 2019 and the loan was confirmed paid off late that month. BUT it is still on our credit reports. This is a joke. We have filed four disputes and they still have not fixed the problem. Equifax cleared it off our report in late July. Why is a company that clearly does a horrible job for consumers still allowed to stay in business.

As above reviews stated we thought we were going to get a free credit freeze. Yes they wanted a credit card, thought it was strange, but usually before your card is charged on sites they show what you are purchasing-they did not. When I discovered that I had signed up for $24.95 a month, I followed other steps to cancel-in less than an hour. However as they bill you a month in advance, I am stuck with a bill of $24.95.

While going between the 3 credit bureaus I go to Transunion's site to check my status with them. Upon doing so I realized I had no online account with them. I went through the motions to sign up for online access and accidentally enrolled for credit monitoring and was charged $24.95. Granted, I did input my card information but I solely thought it would be for verification purposes especially since I'm signing up for an online account with a credit bureau. I have online accounts with both Equifax and Experian and had not been charged for either of them so I did not encounter this issue.

I received an email from TU. The email talked about importance of credit monitoring and credit freeze. On credit freeze it noted free. I signed up and went thru the entire sign up process, nowhere did it mention I would be charged for anything. Lo and behold a few days later there is a pending transaction for TU for 24.95. It is now Saturday and I can't call to speak with anyone. I go back to the email and I do not see any info on being billed for services either in big letters or small print.

I have been calling TransUnion many times, and they are not able to update an account that has been paid off. This is causing me to lose an opportunity for an apartment complex that I applied to. I called Equifax and they updated my account immediately. Now they want me to send a letter that I received from the creditor by mail, which will probably take like 30 days by the time they verify and answer me. Plus the only people that work there some don't speak English clearly. This is very frustrating. The Better Business Bureau should look into this as this affects us as consumers. And a consumer I have the right to be treated with respect and respect my time also.

Do not pay for membership as you will not be able to log in online. There is a 95% chance that you will get an error massage and be prompted to call a toll free number, which is never answered. If you make your request in writing you will rarely get the information requested. This is a company that is marked by incompetence and incorrect information.

I thought I was signing up for a credit freeze. I thought I had to enter my credit card for them to identify me. I read their agreement very carefully and it said nothing about a charge or that I was signing up for credit monitoring. Next thing I knew they were billing me $24.95 for CREDIT MONITORING. You can't just cancel online. You still get billed an entire month. It took me probably ten minutes online with an agent to cancel the account and get a refund. I believe this is very deceptive website and bad practice done by a credit company of all things.

I did an online dispute of my TransUnion credit report last month. When it was completed it asked if I would like to view it. But it would not let me in at all. So I called the customer service department who said, "We don’t handle online," and gave me another number. When I called the number I was transfer 7 times all saying, "That is not our department." One lady offered to read the dispute information to me over the phone and I explained it is none of her business. Since I can’t view it then mail it to me. "No we can’t do that because you checked online," and hung up.

I changed my name over a year ago and these idiots don't want to update their records. I sent in a copy of the court order and my new driver's license and they did nothing. When I disputed a loan, instead of updating my name they got my loans changed back to my birth name. That person doesn't exist anymore.

I was searching for FREE credit score report and find in Google answers that is TransUnion have it. But after sign in and give them credit card information they was charged me for 26.61$. I'm count every cent I have, because move to America not so long ago, I have two months old baby and unemployed wife. So, dear TransUnion, I cursing all of you.

I was not notified, when I sign up, that their service is on a service charge based. Okay. After getting charged 7 times unnoticed, I logged on their website for the second time ever after signing up to cancel it. Guess what - the online cancellation is NOT AVAILABLE and I need to call them to cancel. This is friggin 2019! Why would you remove the option to cancel it online when it was available before? The report does not offer any insightful details either. I am extremely upset and I do not recommend you signing up EVER.

When you call to seek your Credit Report due to an adverse decision, based on the pre-recorded message, it appears that you are actually purchasing the report. I see how some people can give up at this point. In addition the sales pitch on credit monitoring and credit score does not complete after first attempt (if you decline). The system will seek your business again using melodramatic language. This is just unbelievable and has to stop.

I unfroze my accounts so I could refinance my house, I expected a one time charge but then they keep on charging you every month. 3 months later I noticed it. There is nowhere on their site that I can find information about these charges and what monthly program I have been signed up for. It shows I place an "Order" each month. This is a scam for a company cheating its customers. I will be calling in the morning and I will also be writing a review for the Better Business Bureau and any other rating site I can find.

First they send you to India where you have a language barrier. I called (for the FOURTH time) to have an account remark deleted. They told me I have "many" but won't delete them until I tell them the name and type of the accounts. The other agencies don't do this. Then they told me I would wait seven days to get a report in the mail or get it myself. I went online and got it myself, then saw they ADDED a remark under an account. I am so pissed off.

Like many others, I tried making an account online, and thought the credit card information was required as a way to locate my profile. They immediately charged me $24.95 and signed me up for a monthly subscription, both of which were UNAUTHORIZED. Shady business practice. Going to file a dispute through my credit card company and get the charge refunded right away. Unreal.

I ordered the dollar free trial credit score and without knowing they charge my bank 1995 for a month credit score check in which I did not agree to. Which they charged my bank $20 and then the bank had to charge me $30 for being overdrawn 20 so now I am going to be paying $50 for their little scam where they said it cost $1 to check your score. It cost me a whole lot more than that. They say it cost a dollar but then they use your card to charge you with a 20 monthly fee. Do they refund my money. No Freaking way. I called and canceled my account. I'll never use it again.

This is the most frustrating experience that I have had in decades. This company's service for "Credit Monitoring" is a complete scam. They ask for your credit card information in order to "assist" you with locking your credit report and "protecting" you from fraud. Then, they make it impossible to cancel. I have been billed for several months worth of "service" for $25.00 per month and cannot get into contact with anyone at their company to stop the charges. You have to know three different passwords to get into the site, then, when you finally get through that barrier, they ask you to sign up for new services, you cannot view any current services or cancel online.

Do not go to their website for your credit report. They ask for your credit card information, but don't say why and you can't go forward without putting it in. That same day there was a $25 charge. I cancelled the next day and called and was told basically it said if you got your credit score and report "in the fine print" that you would be charged. They would not refund my money.

I tried calling their customer service to find out why a small credit card balance that I pay off every month is causing me to lose significant credit score points. The customer service representative I spoke to sounded half asleep. She asked me for my SSN over and over and verified my address over and over, and was unable to provide me with any useful information whatsoever. Their basis for taking away credit score points seems unnecessarily punitive and arbitrary.

I was signing up for an account last night and I thought everything went fine. I added my credit card thinking it was a way to confirm my identity or something but later found out it was to charge it for a premium account... Called customer service and got it refunded but the representative simply told me that if I would have read the terms and conditions I would have seen that they were going to charge my card. Shady business practice and not someone I will ever be working with in the future. On a side note- It may have said they were charging my card on the webpage but it simply was not obvious like most every other company that is reputable and that is why it was so aggravating and annoying.

I have dealt with TransUnion over a decade. Every time a creditor uses them to review my information I get denied. What is up with this? If Experian or Equifax is the creditor I get a better chance of being of approved. Lot's of people are complaining about this company. I am going to write Senator Schumer or the President and voice my complaint! My FICO score dropped 32 points by them. I have paid my two accounts on time. I have no late fees and I am not over the limit. So why are they lowering my score and constantly denying me credit?

TransUnion dropped my credit score and nothing changed on my credit report. In fact it improved. What is up with this company? I don't see how they can get away with this crap. Trying to rebuild my credit and they seem to want to keep it low.

TransUnion should not be part of big three to track credit scores. Their customer service is horrible, and their website doesn't even work. I am trying to remove a hard inquiry that I did not authorized. First they won't investigate until I submit my request online. Second they don't take requests by phone. It has to be online. Come to find out, the website has been down for two days and they still won't take my request by phone. TransUnion is horrible. Someone please fix them or remove them as a verifiable source. They are don't do any investigation and they don't provide any support. They can't even verify who ran a credit check, they tell me to find out. HORRIBLE!!!

TransUnion account creation is very borderline scam. They mix ID verification info with billing info looking like card number is asked only for ID verification. I tried only create free account for locking/unlocking credit but ended up being billed for monthly subscription. Not only that, they make canceling subscription very difficult, you have to call by phone, and once they hang up so had to queue and call again.

Careful everyone with TransUnion Credit reporting. When you sign up online they ask for a credit card number with their free credit report. They immediately sign you up for their $24.95 credit monitoring service without telling you until they charge you and send you an email. Tried to reverse this charge and waited on hold today for 1 hour and 20 minutes without out anyone answering. Estimated wait time was 5 minutes. I cancelled the monitoring service within 24 hours and still was charged for 1 month. No choice on the website. Use Credit Karma!!

I was forced to deal with TransUnion Credit Bureau, because of the Wells Fargo data breach. So I try to go back online to unfreeze my account, with the proper account information, they say that they are unable to to "verify my identity", call them up, talk to support, which you cannot understand because it's across the world somewhere, they want so much information that it's not funny, have to have a credit report to answer the questions - which you should have been able to verify via the login process with just a few verifiable facts! Worst Customer Service. I have ever used!! What gives them the right to have any of my information at all - DO NOT USE THEM - maybe they will go out of business!!!

How does this privately owned company have access to my personal information? I have never signed up for their service nor have I ever agreed to their terms of service prior to a recent interaction online as I tried to remove a claim on my credit report. The phone lines are answered by overseas operators who have difficulty communicating in English. And the scary thing for myself is the direct result of TransUnion's derogatory remarks on my credit score. SCAM.

In the process of getting a credit report you may be asked to provide a credit card #. They fail to tell you or email any confirmation that you're signing up for "membership" that is billed to that card on a monthly basis. For me it was 21.15 per 2 months (I got it canceled). There is a phone # on my card billing statement for TransUnion. They were willing to cancel but CLEARLY REFUSED TO REFUND MY CARD. Having a good and long history with my Card Company CITI, they are going to have the charges refunded and it's going to the Dispute Dept. I can only imagine that Dept saying to each other: "oh, here is another from TransUnion."

If you make an account, and get a one-time credit report, you will be AUTOMATICALLY enrolled in a monthly $10 subscription to TransUnion. I come from a low-income household and I needed a credit report so I could move my family into a smaller space. These fees pile up and I was paying money to various credit score companies just to get through the Application process. TransUnion -- the slumlord of the Internet -- took it a step further. They covertly charged me monthly payments for five months. Benefits included: having an account, knowing my credit score, paying $50. Shame on you TransUnion, SHAME ON YOU!

Don't sign up for this crap site if you want to lock your credit because of the credit breach! The put don't tell you that your are going to be charged until after they get your money.. I guess I should have read the reviews before I signed up.. They don't give 2 1/2 stars to just anyone!

Many inaccuracies regarding addresses, phone numbers + names. False documents and inconsistencies on the site. Charged my credit card $19.95 without my consent. I did not provide the credit card info, they just took it from my credit file and used it. This is not legal and fraudulent.

I always paid my debts on time. None of them late. Yet every time I use a credit card it goes down. I can never get over credit score 696. My wife has a score of 750. She has no credit history, she is a legal immigrant. What is wrong with this picture. My score should be in the 700s. I am going to file a complaint with my state's AG office and look for an atty to sue TransUnion and the other credit bureaus. I am not able to buy anything on credit because of this. I had to use my wife's credit score to buy a home.