TransUnion Reviews

I subscribed to the Trans-union website for over 2 years. They listed my score as 847 (excellent). I would check my score and file usually every 2 weeks and for over 2 years my score was the same 847, even after refreshing it. A few months ago my bank provided a free trans-union credit score and file for their customers to view. My score at the bank trans-union which is apparently directly from Trans-union is 721, well that baffled me and I more or less accused the bank of doing something to that score as it did not reflect the score on the actual trans-union website. The bank assured me they do not manage the trans-union score and it is directly from trans-union.

TransUnion refuses to remove an unauthorized hard inquiry on my credit report. I was a victim of identity theft in Jan 2020, and Wells Fargo contacted all of the credit bureaus to remove the account and change the inquiry from "hard" to "soft". Every credit bureau EXCEPT Transunion has already fixed the issue. There is no reason Transunion cannot complete a simple request in almost a year's time.

This company (top credit reporting bureau) charged me 24.95 as mentioned on here by other users without notifying me that I'm sighing up for a subscription. They charge 24.95 for your credit score every month which you can find on free websites or your bank account. I was only trying to file a dispute and their website made it seem like it's part of the process, asked for my CC for identity validation. I couldn't cancel the substation either, it would log me out each time I'd try. I called my bank and they reversed the fee. They are blatantly scamming people.

Over the last 15 months I paid almost 50% of the balance of my cards each month and it was satisfying that my credit scores went up with Experian and Equifax taking me from a Good rating to Very Good. I was however perturbed that my score with Transunion stayed the same throughout the entire period. In September I cleared the balance of the cards in full and did not use them in October. I was really perturbed to see my report today that Transunion has dropped my score by 50 points for no apparent reason. When I asked them why they said creditors expect to see consumers using at least 1 - 25% of their available credit. I asked them to confirm specifically if my score would go down if I used less than 1% or more than 25% of my available credit on any card and they said yes.

I put in my information to get a credit report, assuming this site was like Equifax or the other bureaus, next thing you know, I'm getting charged $26. Off to the side, in tiny print, it shows you're signing up for a subscription. I called and the rep said he would cancel the account and refund me. I already contacted my credit card company and told them to cancel the transaction, I got a new credit card number, I reported them to the PA attorney general and the FTC. They need to stop trying to scam people. Disgusting behavior. If you accidentally sign up for their services, and they refuse to give you a refund, go on the BBB website and write a complaint to your state's attorney general. They should return your money.

TransUnion, Careful of these thieves! If you think you are only creating an account ... YOU ARE NOT!!! You are also signing up for Credit Monitoring $21.95. That they will not remove, only cancel the auto renewals. Even if you signed up 10 min earlier. They want to steal your money!!

I have had a very low credit score with them for a long time and could not figure out why! After finally giving up and paying for the membership fee just to review my report, I find that one of my accounts is labelled as a bankruptcy account. I have never filed bankruptcy so I know that is inaccurate. The bank also verified such! I called personally, submitted a dispute & months later receive the results saying the information is correct. Go figure, the information is correct because they disputed the wrong account! The website dispute center will not work & they seem to be closed on weekend. Extremely hard to contact them, let alone get my credit file corrected. Thankfully, most places that check my credit are understanding of that being the only low score due to THEIR mistakes! I am very fed up with them! Too bad we can't choose our credit companies!!!

I have made tremendous efforts to improve and maintain good credit (paid off house, paid off cars, paid off loans, 100% pay-on-time record, excellent debt to income ratio, keep my credit card accounts 40% or lower in utilization, sometime (15-30%))...all this and my credit score with TransUnion never moves. Experian and Equifax scores fluctuate based on my monthly activities and improves accordingly, never with Transunion, it's stagnant or either they will decrease it without any basis. Transunion shouldn't be allowed to ruin people's lives due to a lack of work/monitoring/scoring consistently and in alignment with credit activities. They should be shut down, credit is vital and could literally make or break someone.

Called about a false late payment on my report and was told there’s nothing they can do! I had payment arrangements with company to pay my bill and made payments on time every time and they won’t even look into it or let me file a dispute.

I have to have my password reset every time I log onto any of my TransUnion accounts. It getting upset me. I save my passwords so I know what they are but once I change it and log in I can log in again 30 minutes later and it says invalid login. I don’t know if this is person because I filed a report against transunion for being biased and unfair but since then I’ve been having problems. They will kick out my disputes even when I send over my proof. If transunion don’t stop harassing me I will take this to a higher level. Thank you.

I have several accounts in American banks, and TransUnion indicates that there is no account and due to the fact that they do not know the accounts, they generate an underestimated credit score. In addition, they offer to pay them in order to artificially raise the credit score. I opened a dispute and indicated in which banks my accounts are, but they do not respond. Any other credit monitoring company is better than TransUnion. Other credit monitoring companies give me the correct credit score in parallel. TransUnion is not a serious and unscrupulous company.

I absolutely hate TransUnion customer service. I'm not sure where it's based out of and I don't want to be culturally bias, but I'd love to be able to speak to an American, it's hard as hell to convey a message when the person on the other end has no idea what you're trying to say.

I’m looking to purchase a condo in the near future and I have been monitoring my credit just like I Monitor my health. On Saturday July 18, 2020, I checked all of my scores on each site. Two had gone up tremendously as I expected because I paid one credit card off and paid the other down. Instead of TransUnion elevating my score they lowered it and their reasoning is my credit cards decreased. I called TransUnion and spoke with not one but three idiots that kept telling me it's their system that does the reporting and there is nothing that can be done. You can’t even dispute it because there is nothing to dispute. I’m so frustrated right now. These were very poor excuses and this scoring has set me back.

I've been doing business with TransUnion Credit Monitoring Service for years now even when I lived in another state. I was very excited to have an opportunity to lock my credit report. I was even more excited to lock it with more than one credit bureau. However a couple years ago it got entirely too hard to refresh my credit score. They advertise that it's updated every 24 hours so what I understand is I can refresh every day, every week or even every month if I wanted to by clicking refresh score. Nothing happens! I use to call customer service but they are not help! You're asked to clear your browser history, cookies, password etc... It still won't refresh! I waste so much time trying and today over an hour! I lock, unlock, clear browser, logout, login, shut down, restart over and over again and nothing happens! I'm sooo tired of this.

TransUnion Credit has absolutely no idea of a person's current financial position. I recently applied for a loan to purchase a pair of hearing aids and was turned down because of some discrepancies in my information and TransUnion's information. Upon checking my profile on Transunion's website I noticed a number of discrepancies. I did not bother to correct them, I was so disgusted with Transunion inadequate and poor knowledge of my financial position. I have opted to not do business with companies using their services and inquiring about the agencies used when needing credit. With the inaccuracies found in my report and profile I am in total awe of how TransUnion became a trusted source of consumer information.

I was tricked into paying for a credit report by TransUnion call center rep. After suffering a credit score decline of 250 points due to being laid off last year, I worked diligently on securing gainful employment, keeping my active accounts current and establishing payment plans with my 2 accounts that became charge offs. Over the next 10 months my credit score SLOWLY increased up to an average (all 3 credit bureaus) of 616. Nothing new was added to my credit history other than balances DECREASING.

They report late, do not report the same info to all creditors. I have perfect credit. Always have, always will. My cr report with Credit Karma is 830 for TransUnion and 835 for Equifax.--TransUnion reports this number on credit karma and does not report the same # to Discover Card--still excellent at 795, but a discrepancy noteworthy. I plan on following this erroneous reporting and, if necessary, to avail myself of all legal remedies that I have at my disposal. Credit is an important necessity in our country and reporting agencies should and will be accountable--as they purport to do with the information they disclose on us.

Monthly payout for a subscription. Suppose to have access to credit report and significant other credit information. Nothing is current, all out of date for over 6 months. Try to get credit report updated and they want to ding your credit report to do so. Cancellation agents are extremely Rude and Unprofessional. Waste of money for what is supposed to be offered.

Transunion is a joke. 126 point drop in three days based on a false report yet it takes 30 days to dispute. How can a company like this be allowed to impact people's live so heavily? I don't understand.

I have paid my student loans and medical bills off. I have never had credit cards... I have the same info on Equian and Equifax. While these scores go up due to 100 payments on time...my Transunion has dropped 100pts in all over two mo. Not only in a pandemic...but I work ft solid good income job and paying HIGH rent. So I decide time to buy. But in 2mos 100pt drop while my other scores rise?!!! 100 payment history and no new debt because I am responsible and save.... This is LUDICROUS!!! SHAME on this company. And what am I to do. I gave up.

I have subscribed to this credit-reporting company for several years. I finally cancelled today. My Experian credit scores are always 60 to 70 points higher than TransUnion, despite the fact that they both have the same information. I have filed correction after correction with Transunion, but it never seems to make any difference. On the phone their people are rude, uncooperative and not the least bit helpful. My last conversation was with an employee in Guatemala. His whole attitude was arrogant—not the least bit helpful. It is a shame our credit system in the U.S. grants such power to companies like this that operate overseas and that are so pitiful and perform so poorly.

TransUnion SUCKS!! I paid off a credit card 5/2020. Experian added 38 points to my credit. TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27.36. I contacted the credit card company and was advised the $27.36 was a late fee and interest charges. I reminded them that I was never late with my payment, but was given the wrong routing number to give to the credit card company. They said they understood and would not count me as being late, even reimbursing the late fee. But TransDAMNunion took it upon themselves to go back 6 months and remove 12 points from my credit - who do they think they are - gods?!!! I surely hope they go out of business! EQUIFAX ROCKS! EXPERIAN ROCKS! TRANSDAMNUNION SUCKS!

In the U.S. it is law that you can check your credit score once a year with each agency for free. TransUnion asked for my credit card in the very beginning and charged me $24. Tiny legalize in their site was the only indicator. This is just a pathetic and shady way to do business. I'm sure trying to get the charges reversed on Monday will go smoothly.

Transunion has horrible customer service, and worst processes ever!!! Customer service rep was condescending. Customer service representative transferred me so I could not complete a customer service survey on him. Which was basically like hanging up on me because I requested to not to be transferred.

This credit bureau is built to destroy you and I think they are in bed with the debtors. Their credit score is always 100 points lower than Experian. I talk to a non English speaking Indian Whenever I call them. They can never resolve a problem because they do not understand the issue. The scary part is that they have all YOUR private information in India. Can someone tell me why are they located in India monitoring our credit?? What are we creating a job for some credit bureaus that they never check our assets, our portfolio, our good pay records and they always look at the bad side of us. Maybe socialism is good after all since they will all disappear. Let's fight against Transunion. They should be gone.

I asked for one report at $1.00 and I realized that they were charging me $21 a month for 3 months. I was able to get the last payment credited but they refused to reimburse the other 2 months. I waited a long time to get the line. Surprise this month they start again to take $21. I tried to call them and I waited 55 minutes so I gave up. I called my credit card company to cancel my card. But my credit card company said that, "They are able to trace your new card and take the amount from it." So what are our recourse. My credit score dropped without reason last December. It is impossible to reach that company unless you have few hours lo lose. The worst company there is. If we look at the reviews everyone has problems with this company who just can scrap your credit score, My credit card will do something about them so they cannot take the payment anymore. I hope it works.

Recently received a notice from a third-party financial that my score dropped per TU and offered a link to directly dispute item. Web page stated "free" but I got 5 minutes of going in circles asking for payment.

4/28/2020. "We are sorry, but we are unable to fulfill your request at this time." It then says to contact customer service but there is no way to do so. I called and was on hold for 81 minutes and then just cut off. I guess I'll send it via "pony express" but then how do you even know they get it!?! I won't know for 2 months if anything was even done!! First I wasn't able to get a "free" report like I did with every other company. BUT once I signed up for their credit monitoring service it was no problem. Legal Extortion!!

Out of the 3 reporting agencies Trans Union is the worst. I don't even know why they exist. They are horrible, I had some applied for a credit card in my name. I filed a dispute to all 3 agencies. Equifax removed it, Experian removed it in a matter of hours, trans union is yet to removed it so I'm confused what are they seeing that Equifax and Experian is not, and now if you call to file a dispute you can hold to phone for two hours and no one will answer, or it's saying go to the website file and upload documentation but yet again the ** site is not working. Someone needs to demolish Trans Union. They are useless. All they want is your membership fees and don't do a damn thing.

My personal information on the credit report from TransUnion is totally incorrect so I made dispute to change it. But 30 days passed, they just changed my birthday which is still wrong and they did not even correct my name! So, I registered Equifax to check if they have the same problem. Guess what! They have everything correct on their report and my credit score is even higher than TransUnion's. So disappointed with TransUnion! They don't make any efforts to provide good services to customers. They just want to take money from us!

Beware the signup process. I, like others, was curious to see my credit score so I checked out their website. They ask for your credit card info to "Verify Your Identity" and have very small fineprint off to the side that indicates you will be charged 20$+ monthly which is clearly intended to be out of the way. Worst part is after you eat the charge that you did not authorize, you cannot un-subscribe via their website which is completely unacceptable and have to call in which will waste hours of your day on hold. Such a shady setup!

PATHETIC.. TransUnion credit is full of lies.. Try to dispute, they don't have any cares or time to help anyone, upset them when you call them. I watched my score lower in five minutes, and they put things owed that I've never heard are had, TransUnion credit at their fingertips better send that $$ are as you hear them laughing and disconnecting your call, your credit score permanently screwed with nothing that can be done. They're PATHETIC and won't get a cent from me..

I went on the Transunion website to dispute an incorrect line item on my credit file. They require an account to be created in order to be able to dispute. So I created an account. They asked for a credit card to "confirm my identity". Next thing you know, I get charged $19.95. I did not approve this charge and it was taken out under false pretenses. I just wanted to dispute an item on my credit file, and not request my credit file. I, obviously, have my credit report, since I saw something that I need to dispute.

In the past 5 years my family has had to contact TransUnion more times than any other credit reporting agencies because of mistakes they made on our credit history. This time Trans Union has reported that my banking institute lowered my credit limit by 7000.00 and stated that my banking institute closed an account. I did contact my bank with my concerns only to find out nothing has changed. My credit limit is still the same and that account being closed was me replacing my debit card and the account is still the same. Each time we have contacted Trans Union about issues with their info on our history, their convenient excuse is always the same, someone must have entered the information incorrectly. Trans Union needs to fix this issue fast and everyone please check your history with Equifax or Experian. We have never had any problems with those 2.

After paying off the credit card balance, TransUnion still showed as it was not paid out, and it stayed like that for a while. After filing a dispute about inaccurate balance, the balance was corrected, but my credit score went down, did not stay the same, did not go up, but went down!!! What dishonest practices by Transunion (read Goldman Sachs), you can count here also selling of your information (if you ever notice a lot of offers coming to your mail from different institutions with offers to lend you money). Time to get rid of the credit cards, chase that credit score goal they created for us and stop making those guys richer every day!

Decided to login to Transunion to check on my credit score and before you can see ANYTHING they require you to input your credit card number. Sneaky awful disgusting way to ripoff the consumer. Charged me $27.00 dollars that I did NOT authorize. Tried to call them and was immediately disconnected and not allowed to hold or speak to a representative. I mean seriously how is this part of the the 3 reporting agencies and how are they allowed to ripoff the consumer like this?? Something clearly wrong all the way around and this agency should be investigated and not allowed to continue fleecing Americans!

Wednesday, 11 March, 2020, at 1:24 PM EDT, I called TransUnion, but my call was dropped after being placed on hold. I called again at 1:28 PM requesting you to lift the freeze on my credit report so PNC Bank could acquire information needed for a mortgage. I called because I was unable to lift the freeze online. There was a problem with your website, that did not allow me to get to the area where I could do this.

I maintain credit score monitoring with Experian and Equifax because they are the ones used by most creditors and lenders, it seems. I decided to add Transunion to complete the trio. The "free" report was shocking. They placed me at two levels below the other two credit rating agencies. And why? I have an exceptional record and a score to match -- so why am I so far down with Transunion! All the numbers and facts support a much higher credit score for me which the other two agencies give me. What is Transunion's problem? Maybe this is why lenders and creditors rely on the other two companies - Experian and Equifax. Also scary -- any lender or creditor that uses Transunion. And yes, there is NO WAY to send a message to Transunion within their website. They don't really want to hear from me.

I'm a senior citizen and disabled veteran and had only a casual interest in my score. I thought if it was really free that I would look. I did not see anywhere that they were going to charge me, but my credit card just got billed for $24.95. Until the government prosecutes them and puts them out of business, I can just advise everyone to stay away from them. I just saw that this program does not allow zero stars when I tried to submit it, so I have to give them one.

The only reason I gave this piece of garbage one star, is that I could not give MINUS Stars. Totally as worthless as the company is. Typical worthless credit reporting service. Quick to discredit and slow on making corrections.

Not The Best Company. PROS: You can view, monitor and dispute your credit report.

TransUnion offers an app that allows one to place a security and a PIN for later management. Attempting to use the app, I was alerted that I would need to call a particular phone number to engage this ability. It seems, you see, that I can't use the app due to some insufficient data on my account. I called to rectify the information per the error notice and was transferred around between 4-5 phone numbers where each person answering could not fix the problem. After about 30 minutes I gave up, had them place the freeze via the phone number and will probably just leave the freeze.

I had a credit score of well over 800. I had taken out a loan about 4 years ago for my daughter to get a car. When she received her income tax this week she paid it off. This dropped my score 54 points and I am pissed. I have 100% payment on time and less than 7percent usage on my cards I do have. If I'm gonna get penalized for paying off something early the credit bureau can kiss it!!! Anytime I use my card because it's something necessary like when I had to have my teeth fixed they penalize you for using it too much. I think all of it's a big scam just like health insurance and doctors. Everything is one big racket now. Well now that I got that rant out I think I'll go run my credit cards up!!!

By not distinguishing the credit score and a credit report, the company preys on those who do not know that the 'free' credit report is different from their credit score services and thus charge you $20 per month for their services! One of those companies that have no faith in their services so they must rely on the fine print to get you. Total disgrace. I called in to complain but the customer service representatives were unfazed, as if it was common practice. Sad that even the representatives acknowledge that they make money through such despicable means. You might as well open an account with BMO or another bank that offers free credit scores instead of using this trash.

I signed on with them in August 2020 at $19.95 per month to keep check on my credit while I was out of Canada for 5 months this past winter. I took cash with me, did not use my credit cards at all, so no reason to check them. While I was gone, a company in Canada charged one of my cards $210. by mistake, I had cancelled my account with them but they forgot to take me off autopay.

That credit bureau is very useless. They have incorrect information about me, arrogant to resolve issues around personal information. They don't seem to be partial after all. I can't even deactivate or delete my account online. NCR should do something about this bureau.

Purchased a credit report thinking it was a one-time report (didn't realize it was a monthly subscription). They don't let you cancel online - you have to call in and it's difficult to find the right number (the number listed on the site was not the right one), you may get disconnected randomly, etc. Quite annoying.

TransUnion are nothing but liars. The just play games. Very unprofessional. They tell me I have never had a credit history with them when my score was 606 and went down to 0. They need to be shut down because they ruin people credit. They should be investigated for the crimes they commit.

This credit reporting agency is inaccurate, tight with any increase in points and doesn't stay up to date with factual information. My score is always lower with them than the other agencies and the information is the same. I have grown to despise them and wanted to let others know of my experience. Don't let them upset you. Just tell everyone what a terrible agency they are and watch their scores go down!!

Transunion allowed someone else to use my SSN to set up a member account using my SSN. That person then in turn, opened a CC using my SSN. Now I can’t open up a me, bed account using MY OWN INFO. How are they supposed to help protect my identity and credit if they don’t do their own fact checking.

I have been in contact with TransUnion for months and every time I speak with them they are always stating they are going to fix it. But after a short period of time everything is still the same. I don’t understand how the government keep allowing a company like this to keep doing the same thing over and over and nothing happens. I get when something happens to them then they will get it. Another complaint that will go nowhere.

TransUnion is at least 2 months behind the other 2 bureaus on reporting credit card balances. Pathetic company. They really should get up to par with the other reporting agencies. The information is obviously there they just take their sweet time about reporting it.

I agree with all the other terrible reviews. How they are in business in the US is unbelievable. I've called several times needing a U.S. Rep...they say they are here yet they are NOT in the US. No one can understand their "English". First lie. Next, they included a fraudulent baseless collection agency on my perfect report with no accountability. The other agencies tossed it without even a question-knowing it was a scam. My score is over 800..I have no issues and don't need any more credit. My attorney advised not to give them any information...TransUnion is not to be trusted. So this is a warning, use the other agencies. Stay away from Transunion. Hope this helps.

I called them to find out why my score drop from 601 in December to 0 in January. All you can talk to is people from a different country even though they say they are open from 8 to 5 Saturday and Sunday. I talked to one gentleman that was very helpful and he told me the only time a credit score drops like that is if one of your creditors reports you dead. Now I have tried to talk to their consumer relations department but like I said the Filipinos will not transfer you to anyone in this country to get any information on the cause of the problem.

By law, TransUnion has to provide a free credit report each year upon request. Their telephone line, set up to do so, rejected me without allowing me to input the first piece of information. I tried three times, with the same lack of success. I then phoned their "customer service" line but was only put on hold.

Transunion decreased my score by 95 points literally overnight. I do not have any credit inquiries or new collections. In fact, I had several accounts deleted from my credit reports and my credit increased steadily over the past year. Out of nowhere, only TransUnion has dropped my score by 95 points with no explanation. They insist I pay them in order to find out why. A guy from the company even lied to me saying someone had tried to take out a mortgage in my name. He said he deleted the account. I called back and the supervisor had no record of any mortgage being on my account. Some kind of scam is going on here. I have worked so hard to improve my credit over the past 2 years. There is something odd going on here. Please look into this company. I’m begging for justice here. Please.

Amazed to find out that the Company that deals in the credit reporting of US customers have their Customer Service located outside US and have no representative to talk to in US. How you feel safe sharing your SSN to someone located outside US and can't even speak English. We keep hearing identity threat from thieves located in Central America and Asia, how could you trust a credit reporting agency operating from outside US. This calls for a lawsuit and privacy breach of personal details. Please join hands to sue this company and other credit reporting.

I called Transunion to unlock my account and I talked to CHERIE, the moment I talked to her in her voice she’s having a bad day and she’s asking for some information and waiting for her questions but she’s not talking, she put me on hold for 5 minutes and she said coz I don’t want to provide my information and I told her I’m waiting for her coz I don’t know what she wants. I asked for a manager and she said he’ll just give me a call and get my phone, I gave her my full name 3x but she can’t get it. I don’t know if she’s really listening. I told her she’s rude and she talks a lot. I’m so frustrated of the service of transunion. I just want to remind her that she’s in a customer service job. I hope she didn’t bring her bad day at work.

All I wanted was to get my free credit report. Transunion Interactive charged my credit card for $19.95. Never did this site mention a charge. I called them and they refused a refund. This is a monthly charge. I am cancelling my credit card if they charge my card again.

Seems to be an accurate credit rating when compared with Equifax. However, signed up due to the promise of a $4.95/month fee for the 1st month, and $19.95/month fee for each month thereafter. Was then immediately charged the $19.95 fee for the first month. So I had to cancel to ensure no further unexpected charges.

After comparing credit scoring standards between TransUnion and Equifax it’s obvious there’s a substantial difference in the data collected by each company. A recent credit score comparison revealed a 50 point disparity between the two, 722 vs 772. The Equifax report was based on data from 15 agencies versus TransUnion’s data from 10 agencies. A call to a TransUnion representative was met with a scripted and impersonal response. Subsequent correspondence to TransUnion provided nothing more than a regurgitation of what I was told over the phone. Consumers who stay within their credit limits and bust their asses to make early, on time or full monthly payments deserve more than such arbitrary treatment.

There's literally no way to contact support on any issues. They'll take your money, overcharge in some instances then when you try to:

I signed up for credit monitoring thinking it was $24.95 for the service, I soon realized they were charging me $24.95 a month. I called to cancel but couldn’t even get a real person, all automated to cancel. It confirmed my monitoring service was cancelled. I called back again and repeated my steps to make sure, it replied that my account had already been cancelled. Next month rolls around and they charge my card $24.95 again. I get online to sign in thinking that might help, I no longer have an account so I’m think maybe it canceled in the middle of a billing cycle. Nope, just charged my card again. Do not sign up, it’s a fraudulent company masking itself as a fraud alert system.

Transunion keeps changing my report on what Capital One bank says to them. I keep disputing items. You know they getting sued for not discharging bankruptcies and now my reports when will it end I had a 2003 claim on a discharged bankruptcies and they still have not settled and vacated the court in 2009 and returned in 2017. They sure take their sweet time. They are guilty. I was in shelters. They need a good case so they don't repeat this again. Watch your creditors like Capital one bank, US Bank and Walmart card. Capital one has so many current complaints. They want to get even with anybody telling transunion lies on missed payments. It's the pc attorneys fault he frauded me. His name is Phillup **, a pc attorney from Texas. Stay clear from him.

I signed up for a free credit report and a few months later I realized I was automatically enrolled to their monthly credit monitoring service without my knowledge. Very unethical. I called immediately and the representative was difficult and giving me a hard time about giving me my money back. He was trying to get me to admit that my credit card information was compromised since someone used it to have me subscribe to their service without my knowledge and that the only way to proceed would be to blacklist my information, which he was very keen on letting me know the repercussions of being blacklisted by United State's top credit reporter (give me a break). I told him I didn't care if they black listed me, I have two other credit bureaus I can go to besides them and that I just wanted my money back. He was still reluctant so I just asked for a supervisor. He didn't get the supervisor and simply gave me what I wanted, my money back. **

Since the free "Annual Credit Report.com" page did not have TransUnion on its home page (Experion shows twice), I went to their web site to get my annual free copy. When I got there they requested my credit card for identity verification. There was no mention of them charging me for a monthly monitoring service until I saw the email that said I was billed $24.95 and that it would be billed every month. This is an outright scam. The fact that they no longer show up on the free site and then set a trap for people who come to their site is criminal. I'm going to investigate a class action suit against them.

I originally signed up for a "complete score" from 3 credit bureaus, which fairly plainly was made out to be a one-time charge. Fast forward a year and I notice that I was charged by TransUnion for 19.95. I didn't know what for, so I looked at the orders page, and lo and behold, it had been a recurring charge for the entire past year. At no point was it made clear, in plain, and regular-sized font, that this would result in a subscription. I could not even navigate to a cancellation page within the site's links. I had to search on Google how to cancel, and then I found a link to the correct page. Even then, the subscription, I guess, is supposed to give you access to an up-to-date credit score, but when I tired to do that with the most obvious button, "complete your score picture" or whatever it says, they tried to take more money!

The button to receive your credit score literally says "Get your FREE credit score" on it. They scammed me out of $21 after they asked me for my credit card info for "verification". I am so disgusted.

It should not take months to update a TD credit card payment that I settled. Too bad the min score rating is 1 and not 0. When calling, a bunch of ignorant and non-trained agents respond to say it can take years to update their records?? It gets worse when it comes to companies like Credit Karma that use Transunion as their source of financial information. More controls must be put on Companies like Transunion, to help save us; the good Canadians from the defamation that Transunion causes to our financial reputation and standing. I am unclear about how a country like Canada makes it possible for entities like Transunion to operate. SHUT IT DOWN or place limitations on how they report our financial details.

I signed up for a "free" credit check. They billed me $20 every month afterward for a credit monitoring service I did not sign up for. When I called to get refunded they said they refunded it because it was a mistake on their part, then charged me again two days later. I called again and spoke to 8 different people, every single one of them referred me to a phone number to call, and some even referred me to the same exact number someone else on the line told me to call.

They are scam artists, upon registration they are asking for a credit card (as it says for verification purposes) and once you enter credit card you receive email that they just charged you $24.95/m membership fee which for your "convenience" will be billed monthly. I NEVER HEARD BEFORE THAT AGENCY OF THIS SIZE AND MAGNITUDE DO ILLEGAL THINGS!

Run by uneducated and unprofessional individuals. They cheat and lie about your credit score and need to be put under heavy investigation for such illegal activities. Very immoral and inefficient employees and need to be replaced.

Trying to resolve my issue for last 4 months, I'm still not able to see my credit reports online. This company seems a cheating agency and totally scam. I have recreate my profile 3 time on their advise.They asked me few additional documents (copy of driving licence, and bank statement) to verify my identity, and I've send them through fax and they received the papers, but they did not release my credit information. I am still struggling to see my profile.

Thinking all charges had stopped, I never thought twice about it until I went to look at my account for something else, that I saw the ** company had been taking $19.99 a month out for over a year. So I call in once again. I have to and I try to stay come even Calm. I had to call my bank and get a print out and they are do an investigation. So ** pays 6 of the 100000 they owe me. Ok so it said not good enough. So then we argue all over again, and we reach another agreement and they pay Me 6, and the rest would be in a Cheque. I said fine only to find out I had to wait 3 billing cycles. I think ok 3 weeks not bad. BUT IT'S THREE MONTHS. That’s what right 3 months, every person's story is different.

This is one of the worst companies I have ever dealt with. They claim to be there to help consumers and to care about accurate information on your credit report, but they act in a manner completely opposed to those ideals. I had my identity stolen and had multiple hard inquiries placed on my credit report. They refused to acknowledge they were fraudulent despite repeated attempts to call them and dispute it online with documented evidence. They have a very arcane and lengthy process to remove anything from your credit, bounce you around to clueless call center reps, their supervisors and just as hapless and complicit in not actually solving problems for consumers. I would never pay them for anything and would recommend that no one else does.

Most ridiculous process and I have paperwork in my hand showing they removed and then put back a paid off account but conveniently in the process my credit dropped 25 pts. And the response, "File a dispute and we will take 30 days." In the meantime the credit I have worked so hard to improve is now damaged due to their error.

Beware of any free service when visiting this site or any of the FREE Annual Credit Report sites. If at any point you are asked for your credit card information you are likely going to be billed monthly for one of their monitoring services. It is designed to deceive because, the service itself has little to no value, yet they will bill you 24.99 until you notice and cancel.

All I wanted to do was get my free two year free credit monitoring instead of one year free credit monitoring. I explained to the rep Paul about I had signed up with MyTrueIdentity due to my CPA had client Information taken. Then my credit card company had been hacked earlier this year so they offered two years free credit monitoring. He said I had two years free so asked where does it show this and what is the expiration date because I had signed up with a different activation code and the letter says 12 months.

The site is horrible. It never works as with others. Wasted too much of my time on the phone trying to log in with their codes and it worked once and never again. I have only gotten into my account once in 5 months.

I will be writing to my MP and PMO about this. Canada.ca directs us to call their number to get our annual free credit report. I dare say that the government reps that supported this have never used the TransUnion Telephone service to get their own reports. You go through the questions to identify yourself, which is fine, but the automated voice speaks very fast and unclear, almost as if they purposely did it this way so you would get frustrated and use their website and then have to pay to get a report, which according to the various reviews online, is a scam in itself. Even after you carefully navigate through their tele-automation selections, they always say they cannot verify your identity and requires you to mail in your request. Again automation of the voice to tell you the address to send your IDs to.

I went to Transunion.com to unlock my credit report so I could apply for a credit card. The interface of the website had changed since I last logged in and I had trouble locating where to go to do this. When you click "sign in" you are given four options to log into, all of which could have different usernames and passwords. I wasn't able to log into any of the four options and the "forgot my password" link was not working (it would just refresh the page and delete my entries in the web form). After trying all of them unsuccessfully, I tried creating a new account to see if it would give me access. After successfully creating a new account, I received an email that I had been billed $29.95. At no point did I authorize Transunion to charge my credit card.

After three weeks trying to resolve my issue, I'm still not able to see my credit reports online. This company seems a cheating agency and totally scam. They gave me a gift code to compensate their inability, I then tried the gift code and opened a new account, again it did not work. They asked me few additional documents (copy of driving li, and bank statement) to verify my identity, and I've send them via express mail (paid $22 CDN) and they received the papers, but they did not release my credit information. I called them and wasted 2 hrs of my time, they referred me to so many departments (Indian and Canadian call centres) on phone, again they did not solve the issue, and interestingly they charged me $4.95 for their services. This company is totally cheating company. Do not waste your time and money on them. Never go to them.

Transunion is a total scam and if I could give it less than one star, I would. First of all, it wasn't even the website I originally was on. Credit Karma redirected me. Then when I signed up I realised it would cost money to see my credit score so I closed it out. Thinking nothing else about it, I later received an email saying my credit card was charged and I never even saw my credit score. They would not refund my money. Do not use TransUnion. I wish someone would take legal action against these pathetic scam artists.

I clicked a link on my Chase accounts page to check my credit score and was sent to the TransUnion site where I checked my score. It wasn't till two months later that I noticed that there'd been a charge of $19.95 on my credit card from Transunion. I had not consciously been aware of signing up for anything and certainly not for anything costing me $19.95 a month, which would NEVER do knowingly. Attempting to contact Transunion on its website was futile so I called an 855 number and was finally, after perhaps 10 minutes of IDing, including verifying the answer to a private question that the website would not accept, permitted to close the account. At least I think the account is closed. I was told that I would receive an email confirming closure but after 5 days I have yet to receive that email. Maybe it's in the mail? I would guess from my experience that Transunion is making quite a bit of money by stealth.

I monitor my credit for free through Credit Karma. When I applied for a rental property, they informed me that TransUnion was telling them a different credit score than was being reported to the property management offices. I bought the TransUnion report to understand what was going on. The report I received had exactly the same score reported as Credit Karma was telling me. I showed the report to the rental property, so they resubmitted the request for a report, and again received from TransUnion a different score than TransUnion was reporting to me.

Thursday, 2019/10/17 EDT 1655 hrs. TransUnion is a horrible credit bureau. Just in case readers are thinking I did something wrong: A credit score defines one's reliability alerting creditors of risk potential. I've a flawless history, never bounced a cheque, never used more than 3% utilization ratio on my revolving accounts [Credit cards, line of credit, etc...], flawless biweekly preauthorized payments on my loan, no delinquent accounts, AND I'm a regular blood donor not because I'm a nice person but because it's the decent thing to do. Being decent is a way of life for me. Being decent also entails paying all debtors off every month like clockwork long before due date, YET my credit score with Transunion is very poor because I've a few inquiries on it. [Five (5) in the last six years.]

I was on with an agent because all I wanted to do was get a single report and score form TransUnion without a continuing membership. They assured me that this is possible, however at the beginning of the call, I told her I doubt that it is because I spent a great deal of time trying to do so. And lo and behold after us spending almost an hour on the phone, there was no way to pay for just one report and score. TU is just horrible, but they are not by themselves, the entire industry just sucks. TU wants you to sign up for this re-occurring payment plan, however I have read hundreds of nightmare stories of consumers being charged erroneously, or for too long, and some get suckered into signing up unknowingly. And each one of these agencies tell you when you pull your score from any other agency than theirs it will not be accurate, but all 3 of them will give you scores from the other based on their algorithms, and that is hogwash.

I was also set up in the subscription amount unintentionally when I signed up. I got an two alert on my bank after browsing through their website after signing up, a recurring charge of $24.95 and a one time fee of $29.99. I was somehow clicking around and agreed to purchase something for $29.99 so when I reviewed their sign up page, there it was the $24.95 monthly free plus taxes where applicable. The $29.99, I had no idea so I decided to call the next day.

TransUnion should not be in business anymore. They have no idea what they are doing and they do not care enough to do the proper research when you file a dispute. We sold a car in June 2019 and the loan was confirmed paid off late that month. BUT it is still on our credit reports. This is a joke. We have filed four disputes and they still have not fixed the problem. Equifax cleared it off our report in late July. Why is a company that clearly does a horrible job for consumers still allowed to stay in business.

As above reviews stated we thought we were going to get a free credit freeze. Yes they wanted a credit card, thought it was strange, but usually before your card is charged on sites they show what you are purchasing-they did not. When I discovered that I had signed up for $24.95 a month, I followed other steps to cancel-in less than an hour. However as they bill you a month in advance, I am stuck with a bill of $24.95.

While going between the 3 credit bureaus I go to Transunion's site to check my status with them. Upon doing so I realized I had no online account with them. I went through the motions to sign up for online access and accidentally enrolled for credit monitoring and was charged $24.95. Granted, I did input my card information but I solely thought it would be for verification purposes especially since I'm signing up for an online account with a credit bureau. I have online accounts with both Equifax and Experian and had not been charged for either of them so I did not encounter this issue.

I received an email from TU. The email talked about importance of credit monitoring and credit freeze. On credit freeze it noted free. I signed up and went thru the entire sign up process, nowhere did it mention I would be charged for anything. Lo and behold a few days later there is a pending transaction for TU for 24.95. It is now Saturday and I can't call to speak with anyone. I go back to the email and I do not see any info on being billed for services either in big letters or small print.

I have been calling TransUnion many times, and they are not able to update an account that has been paid off. This is causing me to lose an opportunity for an apartment complex that I applied to. I called Equifax and they updated my account immediately. Now they want me to send a letter that I received from the creditor by mail, which will probably take like 30 days by the time they verify and answer me. Plus the only people that work there some don't speak English clearly. This is very frustrating. The Better Business Bureau should look into this as this affects us as consumers. And a consumer I have the right to be treated with respect and respect my time also.

Do not pay for membership as you will not be able to log in online. There is a 95% chance that you will get an error massage and be prompted to call a toll free number, which is never answered. If you make your request in writing you will rarely get the information requested. This is a company that is marked by incompetence and incorrect information.

I thought I was signing up for a credit freeze. I thought I had to enter my credit card for them to identify me. I read their agreement very carefully and it said nothing about a charge or that I was signing up for credit monitoring. Next thing I knew they were billing me $24.95 for CREDIT MONITORING. You can't just cancel online. You still get billed an entire month. It took me probably ten minutes online with an agent to cancel the account and get a refund. I believe this is very deceptive website and bad practice done by a credit company of all things.

I did an online dispute of my TransUnion credit report last month. When it was completed it asked if I would like to view it. But it would not let me in at all. So I called the customer service department who said, "We don’t handle online," and gave me another number. When I called the number I was transfer 7 times all saying, "That is not our department." One lady offered to read the dispute information to me over the phone and I explained it is none of her business. Since I can’t view it then mail it to me. "No we can’t do that because you checked online," and hung up.

I changed my name over a year ago and these idiots don't want to update their records. I sent in a copy of the court order and my new driver's license and they did nothing. When I disputed a loan, instead of updating my name they got my loans changed back to my birth name. That person doesn't exist anymore.

I was searching for FREE credit score report and find in Google answers that is TransUnion have it. But after sign in and give them credit card information they was charged me for 26.61$. I'm count every cent I have, because move to America not so long ago, I have two months old baby and unemployed wife. So, dear TransUnion, I cursing all of you.

I was not notified, when I sign up, that their service is on a service charge based. Okay. After getting charged 7 times unnoticed, I logged on their website for the second time ever after signing up to cancel it. Guess what - the online cancellation is NOT AVAILABLE and I need to call them to cancel. This is friggin 2019! Why would you remove the option to cancel it online when it was available before? The report does not offer any insightful details either. I am extremely upset and I do not recommend you signing up EVER.

When you call to seek your Credit Report due to an adverse decision, based on the pre-recorded message, it appears that you are actually purchasing the report. I see how some people can give up at this point. In addition the sales pitch on credit monitoring and credit score does not complete after first attempt (if you decline). The system will seek your business again using melodramatic language. This is just unbelievable and has to stop.

I unfroze my accounts so I could refinance my house, I expected a one time charge but then they keep on charging you every month. 3 months later I noticed it. There is nowhere on their site that I can find information about these charges and what monthly program I have been signed up for. It shows I place an "Order" each month. This is a scam for a company cheating its customers. I will be calling in the morning and I will also be writing a review for the Better Business Bureau and any other rating site I can find.

First they send you to India where you have a language barrier. I called (for the FOURTH time) to have an account remark deleted. They told me I have "many" but won't delete them until I tell them the name and type of the accounts. The other agencies don't do this. Then they told me I would wait seven days to get a report in the mail or get it myself. I went online and got it myself, then saw they ADDED a remark under an account. I am so pissed off.

Like many others, I tried making an account online, and thought the credit card information was required as a way to locate my profile. They immediately charged me $24.95 and signed me up for a monthly subscription, both of which were UNAUTHORIZED. Shady business practice. Going to file a dispute through my credit card company and get the charge refunded right away. Unreal.

I ordered the dollar free trial credit score and without knowing they charge my bank 1995 for a month credit score check in which I did not agree to. Which they charged my bank $20 and then the bank had to charge me $30 for being overdrawn 20 so now I am going to be paying $50 for their little scam where they said it cost $1 to check your score. It cost me a whole lot more than that. They say it cost a dollar but then they use your card to charge you with a 20 monthly fee. Do they refund my money. No Freaking way. I called and canceled my account. I'll never use it again.

This is the most frustrating experience that I have had in decades. This company's service for "Credit Monitoring" is a complete scam. They ask for your credit card information in order to "assist" you with locking your credit report and "protecting" you from fraud. Then, they make it impossible to cancel. I have been billed for several months worth of "service" for $25.00 per month and cannot get into contact with anyone at their company to stop the charges. You have to know three different passwords to get into the site, then, when you finally get through that barrier, they ask you to sign up for new services, you cannot view any current services or cancel online.

Do not go to their website for your credit report. They ask for your credit card information, but don't say why and you can't go forward without putting it in. That same day there was a $25 charge. I cancelled the next day and called and was told basically it said if you got your credit score and report "in the fine print" that you would be charged. They would not refund my money.

I tried calling their customer service to find out why a small credit card balance that I pay off every month is causing me to lose significant credit score points. The customer service representative I spoke to sounded half asleep. She asked me for my SSN over and over and verified my address over and over, and was unable to provide me with any useful information whatsoever. Their basis for taking away credit score points seems unnecessarily punitive and arbitrary.

I was signing up for an account last night and I thought everything went fine. I added my credit card thinking it was a way to confirm my identity or something but later found out it was to charge it for a premium account... Called customer service and got it refunded but the representative simply told me that if I would have read the terms and conditions I would have seen that they were going to charge my card. Shady business practice and not someone I will ever be working with in the future. On a side note- It may have said they were charging my card on the webpage but it simply was not obvious like most every other company that is reputable and that is why it was so aggravating and annoying.

I have dealt with TransUnion over a decade. Every time a creditor uses them to review my information I get denied. What is up with this? If Experian or Equifax is the creditor I get a better chance of being of approved. Lot's of people are complaining about this company. I am going to write Senator Schumer or the President and voice my complaint! My FICO score dropped 32 points by them. I have paid my two accounts on time. I have no late fees and I am not over the limit. So why are they lowering my score and constantly denying me credit?

TransUnion dropped my credit score and nothing changed on my credit report. In fact it improved. What is up with this company? I don't see how they can get away with this crap. Trying to rebuild my credit and they seem to want to keep it low.

TransUnion should not be part of big three to track credit scores. Their customer service is horrible, and their website doesn't even work. I am trying to remove a hard inquiry that I did not authorized. First they won't investigate until I submit my request online. Second they don't take requests by phone. It has to be online. Come to find out, the website has been down for two days and they still won't take my request by phone. TransUnion is horrible. Someone please fix them or remove them as a verifiable source. They are don't do any investigation and they don't provide any support. They can't even verify who ran a credit check, they tell me to find out. HORRIBLE!!!

TransUnion account creation is very borderline scam. They mix ID verification info with billing info looking like card number is asked only for ID verification. I tried only create free account for locking/unlocking credit but ended up being billed for monthly subscription. Not only that, they make canceling subscription very difficult, you have to call by phone, and once they hang up so had to queue and call again.

Careful everyone with TransUnion Credit reporting. When you sign up online they ask for a credit card number with their free credit report. They immediately sign you up for their $24.95 credit monitoring service without telling you until they charge you and send you an email. Tried to reverse this charge and waited on hold today for 1 hour and 20 minutes without out anyone answering. Estimated wait time was 5 minutes. I cancelled the monitoring service within 24 hours and still was charged for 1 month. No choice on the website. Use Credit Karma!!

I was forced to deal with TransUnion Credit Bureau, because of the Wells Fargo data breach. So I try to go back online to unfreeze my account, with the proper account information, they say that they are unable to to "verify my identity", call them up, talk to support, which you cannot understand because it's across the world somewhere, they want so much information that it's not funny, have to have a credit report to answer the questions - which you should have been able to verify via the login process with just a few verifiable facts! Worst Customer Service. I have ever used!! What gives them the right to have any of my information at all - DO NOT USE THEM - maybe they will go out of business!!!

How does this privately owned company have access to my personal information? I have never signed up for their service nor have I ever agreed to their terms of service prior to a recent interaction online as I tried to remove a claim on my credit report. The phone lines are answered by overseas operators who have difficulty communicating in English. And the scary thing for myself is the direct result of TransUnion's derogatory remarks on my credit score. SCAM.

In the process of getting a credit report you may be asked to provide a credit card #. They fail to tell you or email any confirmation that you're signing up for "membership" that is billed to that card on a monthly basis. For me it was 21.15 per 2 months (I got it canceled). There is a phone # on my card billing statement for TransUnion. They were willing to cancel but CLEARLY REFUSED TO REFUND MY CARD. Having a good and long history with my Card Company CITI, they are going to have the charges refunded and it's going to the Dispute Dept. I can only imagine that Dept saying to each other: "oh, here is another from TransUnion."

If you make an account, and get a one-time credit report, you will be AUTOMATICALLY enrolled in a monthly $10 subscription to TransUnion. I come from a low-income household and I needed a credit report so I could move my family into a smaller space. These fees pile up and I was paying money to various credit score companies just to get through the Application process. TransUnion -- the slumlord of the Internet -- took it a step further. They covertly charged me monthly payments for five months. Benefits included: having an account, knowing my credit score, paying $50. Shame on you TransUnion, SHAME ON YOU!

Don't sign up for this crap site if you want to lock your credit because of the credit breach! The put don't tell you that your are going to be charged until after they get your money.. I guess I should have read the reviews before I signed up.. They don't give 2 1/2 stars to just anyone!

Many inaccuracies regarding addresses, phone numbers + names. False documents and inconsistencies on the site. Charged my credit card $19.95 without my consent. I did not provide the credit card info, they just took it from my credit file and used it. This is not legal and fraudulent.

I always paid my debts on time. None of them late. Yet every time I use a credit card it goes down. I can never get over credit score 696. My wife has a score of 750. She has no credit history, she is a legal immigrant. What is wrong with this picture. My score should be in the 700s. I am going to file a complaint with my state's AG office and look for an atty to sue TransUnion and the other credit bureaus. I am not able to buy anything on credit because of this. I had to use my wife's credit score to buy a home.

I got charged for a membership I was not aware I was being charged for. I believe that is called theft. Oh well, I suppose if you have enough money you can get away with things like these. Just sad to fall into a trap.

I called TransUnion in hopes to chat with someone about how some of their procedures work as I do not understand why my credit is so poor when I have 100% in all count payments, on time and up to date. I've acquired credit and only use a small portion of it, as advised by credit education programs, just to build my credit. I explained this to Candice along with my questions and she did not say a word until I finished explaining my sides of things and then she asked, what do you want me to do for you (in a not very pleasant tone by the way). Clearly, she was not listening.

I visited TransUnion to check me and my wife's credit score, and two months later realized they had been charging me around $21 a month for both me and my wife. Nowhere did it say I would be charged for their "membership." The irony is they should be trying to protect me from fraudulent crap like that. I feel very betrayed.

Nowhere on their signup page does it say they will charge you $24.99. After signing up for what I thought was just a regular account. They charged my credit card $24.99 recurring membership. Total deceptive thieves. Do not use TransUnion. Do not even visit their site.

My wife and I signed up with TransUnion because we were trying to get her credit score and TransUnion did not say it would cost $25. With no trial or anything her card was charged $25 and we called and they said they had a no-refund policy. If I ever do need credit monitoring I will never use them. Beware.

My only interaction on their website was to freeze and unfreeze my credit report following the Equifax hack, and call customer service because their site login doesn’t work (I use a password key manager). Suddenly I started getting billed for monthly subscription services ever since unfreezing. If anyone else is getting signed up for services they didn’t ask for, please report it. There’s BBB, CFPB, and other avenues you can go through. Don’t let Transunion pull a Wells Fargo!

Randomly this month my credit score, on Credit Karma, dropped 35 points. This drop happened only on my TransUnion account. I called their customer service multiple times. I obtained my credit report through TransUnion, all of my accounts were in good standing, there is nothing to dispute and no reason that my score should have dropped.

I am trying to improve my credit just a tad so I can buy a home. I noticed a couple discrepancies on my TransUnion credit report by looking on creditkarma.com. First, I filed a dispute through CreditKarma.com... A month went by and each day I checked the status of the dispute, every day it said "CreditKarma usually submits disputes to TransUnion within 24 hour after submission."

I just got a one year subscription, after a company I deal with had a data and privacy breach. As advised, I registered using the activation code and checked my report... OMG!!! I cannot believe the number of inaccuracies I found in my credit history! How can ANYONE believe ANYTHING this people report?!

Despite my claim for several months, I am still not able to view my credit score through my Royal Bank online banking! TransUnion was not able to solve the problem! When I was given a gift code to view my credit score, to my great surprise, I was assigned an extremely low and disappointing credit score of 701 as opposed to my Equifax credit score of 838! (137 Points Discrepancy!)

I received an unexpected charge for $20, and was unexpectedly signed up for a monthly subscription access when trying to obtain a free credit report. The sign up process was extremely misleading; based on other online reviews, this is a common TransUnion practice and they refuse to refund these inappropriate charges. Be careful when attempting to check your credit report.

Before sharing my experience with TransUnion, I think and hope this ConsumerAffairs website shares the reviews/complaints posted here. The Consumer Affairs Division of the Federal Trade Commission should investigate TransUnion's unethical and potentially fraudulent practices, and the bureau should be regulated. I'm going submit a complaint to the FTC and direct them to this site so they can read for themselves the issues with TransUnion that consumers are experiencing.

In December 2018 there was an unauthorized attempt to open an account with T-Mobile and TransUnion ran a Credit Inquiry on my Credit History. The T-Mobile account was never opened as T-Mobile determined this was an attempted fraud by the unknown individual. For the past six months I have been trying to have this Unauthorized Credit Inquiry removed from my Credit History. I have talked with TransUnion employees by phone, written a number of letters to TransUnion advising of the attempted fraud and requested the Credit Inquiry be removed. T-Mobile has written at least 2 letters to TransUnion advising that the Credit Inquiry was an attempted fraud and requested that the Credit Inquiry be removed from my Credit History.

When I tried to get my FREE credit report they illegally used my information to charge me a monthly fee. I don't know what the monthly service was for. I never used it. I had stopped using the credit card so I was unaware of the charges for 2 years... They owe me $240 or more dollars. I was never given receipts for the charges... or informed of the "automatic annual renewal". There was no screen stating a dollar amount.

I clicked on a link in an email from a trusted source indicating that TransUnion had reported some suspicious account activity under my name. I was taken to the TransUnion Website, which asked several questions to "verify my identity." Since I believed TransUnion to be a legitimate company that collects and reports credit information, it seemed natural that they would ask for a credit card number as part of this verification. There was no indication on the site that I was either purchasing anything or that I was giving consent to have my credit card billed.

I've called a few times and can never seem to get someone who speaks enough English to answer my questions. These people are dealing with credit reports! Please either train your staff or find people that can understand English. I hope this is not the same situation for the people going through the error reports...

This is one of the worst companies ever. Don't bother calling or contacting in general. They ask for literally ALL of your info and make it seem as if they're taking your identity themselves, which I wouldn't be surprised if that's really what they do. I've received letters in the mail claiming someone's taken my identity but they do nothing to resolve it. I've spoken to someone about filing a dispute and they never actually submitted it. Their website is trash, and looks like a scam itself. This is almost one of those situations that are uncontrollable because what can you do? This is your CREDIT, one of the most important things in life but they do anything to sabotage it for money! I do not recommend sharing your credit card info or security number with whoever is on the other end of that phone or email. Consider yourself warned.

After trying to refinance my home I was made aware that unknown to me a block was placed on my credit report for TransUnion when I was a minor. After being transferred 4 times, and having to repeat the same information 4 times I was finally told that the only way to have this resolved was to MAIL a copy of my social security card to TransUnion, then wait 5 days for it to be processed and then another 7 days to be notified again via MAIL that the issue has been resolved. It is completely unsafe to send my social via MAIL as the ONLY way to get this issue resolved. They offered no other solution.

Like several others here, I thought when Transunion asked for my credit card information it was to verify my identity. There is nothing on the page making it clear you are buying a membership. That was bad enough when I got my bank statement and saw the unauthorized charge. I called to ask about it and cancel the membership. When I told the woman what I wanted, she kept trying to tell me how to log onto the site. I know how to log on or else you wouldn't have gotten my credit card information! She was ridiculously pushy and wouldn't discuss cancelling the membership until I finally gave up being nice and got rude with her!

Since 2013, I have been in a power struggle with Transunion trying to obtain my credit report. I have sent countless written requests, provided numerous copies of 'proof of address,' even spoken with a supervisor during May, 2019, and still have yet to receive a copy of my credit report. For all I know, there may be charges on there that I am unaware of because my identity may have been stolen and those fraudulent charges may only be on my Transunion credit report, but I will never know because Transunion won't send me my report. But I can contact a credit counseling company and pay $15 for the privilege of using a middleman to obtain the report just fine. Transunion has no problem with allowing a middleman to obtain said report. It's just when the request comes from the actual individual whose report it is that it delays, obfuscates and otherwise ignores the request.

I went to the TransUnion website to look at my credit report because I had received an email from Credit Karma that TransUnion had info that I needed to look at. In order to do that they required me to fill out personal information first. That included a credit card number and expiration date. Nowhere was there a statement that I could be charged for accessing information pertaining to my credit report. I thought that by filling out the required info I was simply revealing my identity to TransUnion.

I thought I was getting my free credit report and have been being charged 19.95 a month for a service that I never needed nor wanted. Disgusting that they can get away with this! They are shady and obviously have very low ethics.

First like many others I signed up for free with TransUnion to get a free credit score yet the following month my card was charged without my authorization which they ended up correcting. The next is how they blatantly disregard facts when challenging credit errors. Texas OAG Child Support reported 21 missed payments and a higher balance than what was actually there. I challenged the report with documents right from Texas Attorney General's website and uploaded them to TransUnion showing there was never a missed payment. To this day they have not corrected this and ultimately this has impacted my credit score. I have challenged this multiple times to no avail, TransUnion refuses to correct it. Talk about being punished for paying on time just to have your credit ruined by inaccurate reporting and a company who refuses to correct the error when proof in right in their face..

As many others have stated, they misleadingly charged me 25/mo. for "membership". They asked for my credit card number, which I thought was strange, but it is a CREDIT monitoring service after all- so asking for a credit card number isn't that unreasonable. I looked for anything in the body of the page stating that I would be charged, but there was no sign in the body. It turns out it was in the right window (where adds are 100% of the time) and even there it looked like an advertisement to upgrade to paid version, nothing that stated that pressing submit would charge you. I reluctantly submitted to go to "step 2", assuming that I would then be brought to a page with a "cart" or similar if I were being charged, which would summarize my purchase. Instead it just charged my account. The "step 2" doesn't exist in reality. No receipt or confirmation that I paid.

Feb 2019 I checked my credit cards and my credit score. Somehow I got signed up for a 'monitoring service' at $19.95. I didn't need a monitoring service unless it was offered free because TransUnion was hacked and my data was stolen. May 2019 I just learned about this monthly charge to my credit card. TransUnion never notified me when they charged or even notified me that I had this 'Monitoring service". I never received any reports. Bottom line: Be very careful when you are online with TransUnion. The website can be misleading and TransUnion will hide the $19.95 per month fee. They send no emails and no reports. You have to go online to see the report which the customer does not know to do because the customer does not know about the "Service".

I had looked for anything that would say they were going to charge for my credit score. I checked, and thought it was a bit weird they wanted my credit card info but they said it was to better identify who I was. I checked my bank account shortly after and saw they had charged me 28.00 for a credit score? Nevermind the fact they wanted to charge an additional 30.00 to build some profile, or whatever. I live on a very, very tight budget and this has really screwed me. This is horrible business practice. Only scammers tuck these details away.

I saw the TransUnion advertisement says free credit score report. Then I created an account, and the TransUnion charged me $24.95 automatically! The bill information is not clear and hard to notice. This is a fake advertisement and misleading and cheating on customers!

Totally useless. Tried to have something removed that's been on my credit report for over 7 years. It's bad enough that when you call you go to India but they have their own set of rules that they go by and not the ones here in the US.

TransUnion is the most worthless credit reporting agency there is. How is it that both Experian and Equifax contain the most up-to-date and accurate information, yet TransUnion is full of errors, and has a terrible score compared to the other two? In attempting to dispute with TransUnion, their website for disputes never works, which leaves calling a number that gives someone who can barely speak English. I have also sent in certified mail disputes, and even they take nearly the entire 30 days to clear, when the other two CRAs can clear a dispute usually inside 48 hours and update my credit report. They have a shady sales practice, one of my phone calls offered me a free month with their service, yet it never activated and when I asked, I was told they would never provide such an offer. Luckily I never actually paid them for anything, and I never will! They need to be shut down as a CRA or at least heavily investigated and fined.

BEWARE! Do not use this site to check your credit score. To get your "free" credit check there is a charge for a monthly "credit protection" that is not explicit in the site as you're filling in the many forms, but shows up as an automatic withdrawal on your credit card.

They would sign you up for their paid service without explicitly asking you. I found that out only after they charged $24.95 on my credit card. Definitely, it must be somewhere in their fine print, so they should be fine legally. However, based on the reviews here, it looks like these scammers make good money just by imposing the service people don't actually use.

I should read the reviews on here before opening a new account with TransUnion. Highly recommended! These guys are scammers and try to get money, $19.95 for a new account and information you can get for free from your bank. They also post links with a special promotion of 50% or $9.95 which literally doesn't work and they still will charge you a full amount ($19.95). They should give their clients a free trial or offer a free cancelation.

I had always been told I could get one free score from each of the FICO bureaus each year. Maybe I've been mislead, but if I hadn't been mislead with that information, I was certainly mislead when I attempted to check my score with TransUnion. They asked for my credit card info, which I thought maybe they would charge me under $5 or so like Experian does. Nope. I didn't find out I had paid them $24.99 for a monthly credit monitoring subscription. I had never even clicked to sign up for monitoring service. I clicked their giant orange button on their homepage that said "check my credit score."

This so called accurate credit score that these idiots have is so inaccurate. When Disputing it takes over two years and they never come back to you. How can they still be operating? Pathetic. Unresponsive.

I had a vehicle loan with a local credit union and a direct deposit so was never late with a payment. I had a balance of $401 which I paid off, within 2 days, my credit score was reduced 29 points and the reason was because I paid off my loan, (if anything, I would have thought that would be a positive on my score) and by the way another comparable reporting agency lowered my score 27 points. I contacted my credit union and they couldn't understand why and told me to contact the dispute branch of TransUnion.

I would like to start by saying that I was only interested in checking my credit for free. I checked my credit score through TransUnion yesterday and received an email notification that I had started a recurring membership of $24.95 without my knowledge. I think it is only fair that TransUnion make it absolutely clear to the user that it intends to enroll the user in a recurring monthly membership. I am all for the idea of capitalism and charging someone for a service, however I found TransUnion's methods of automatic enrollment very shady and misleading.

I would give 0 stars if available. TRANSUNION does not stand behind their product. I signed up for their service about one hour ago and after trying to file a dispute of an incorrect item on my credit report was having a lot of issues. I phoned to say I was unhappy with the product because it is not user friendly. The representative informed me the monthly fee of $24.95 is nonrefundable. A COMPANY THAT STANDS BEHIND THEIR PRODUCT WOULD OFFER A REFUND. I only signed up an hour earlier today. It is not like I had the service for 29 days and decided to cancel on day 30.

I thought that I was getting a free FICO and that they would hit my CC for $1. It's a monthly service. I did see my FICO, which I can access at Discover, PNC Bank, etc., for free. When I called, I got the run around and no refund of my $26.61(I cancelled the account within 5 minutes). Let me see if I can get my money's worth by complaining to their agents and managers.

I had an offer for one dollar to check my credit. Without thinking I gave our credit card number, the consequences are such that TransUnion gets a 19.95 account each month without my request or approval, I believe legal fraud and lesson for other TransUnion is a next legitimate form of fraud.

This is fraud! They never asked me that they will be charging me for this service and they had access to my credit cards and accounts. They were taking money out of my accounts for a couple of months now. I never check into my transactions on my statements so I never knew that they are doing this to me! This is crazy and a true fraud! Do not trust them!

So I've been arguing back and forth with TransUnion for about three years now regarding my identity and I'm confused, frustrated, and quite frankly annoyed at this point. I have provided the last 10 years worth of previous and current addresses, banking information, creditor information along with sending in letters front and back of my photo ID to remove the fraud alert I put onto my account years ago. All to obtain a copy of my consumer disclosure and oh my lord this has gotten out of hand. First of all... and this is a MAJOR issue here, when we call in and select option 1 for ENGLISH we expect (being a Canadian Citizen) to get someone who can speak ENGLISH. Had I wanted to speak to someone from India, I would have selected the option to speak with someone from India.

I currently have 2 pending charges from TransUnion for a FREE credit score that I requested. The website is not user friendly or CLEAR! about what I was being charged for and was full of ads wanting me to sign up for their membership program. When I called to inquire about these charges the guy was very dismissive and could care less and gave me some garbage excuse that there were two charges but only one would actually go through. If better only be one charge!!! I was somehow signed up for a membership without my knowledge of doing so. Well I have cancelled that but I'm still out almost 30 bucks. So pissed!

One of my credit cards was compromised so I was advised to check in with TransUnion and Equifax. I sent Equifax the form along with two pieces of photocopied identification and heard from them within two weeks. TransUnion did not respond and after a month I phoned them to find out what was going on. First they told me to do it online, but how does that deal with verifying your identification? He put me on hold and when he came back asked questions. After he got some information from me he said the computer generated some questions for me to answer.

Had a very nasty experience. I am a victim of credit card fraud/identity theft. Someone opened accounts with 5 different banking institutions and took out huge loans, all of which I was completely unaware. Went through going to the police, filing a report, providing the report number to all the institutions, letting them do their investigations and then rescinding the negative report from my credit score with Transunion and Equifax. Equifax wasn't really a problem. Transunion on the other hand is a nightmare to deal with. You call them and ask for a credit score, they tell you have to go online and register on their website. I used my credit card to sign up as there is a charge and it asks for my social insurance number. After getting past this it asks you some security questions. The problem is one of the questions asks which banking institution I have a loan with, and looking at the answers I never even heard of these banks before.

My credit card payment history was perfect. Still my credit card application was denied, and I wanted to know about my free credit report. They are very SNEAKY AND SECRETIVE. I signed up for an account on TransUnion's website primarily for the purpose of disputing some inaccurate information on my credit report. After doing this, I browsed around the credit monitoring section of the site, where they give some limited information for free. Somewhere in the sign-up page there must have been a secret box somewhere on the screen I didn't see that said "I want to be charged $20 a month for no reason" that I needed to untick because I was charged $20 per month without realising it.

Non-sense/false records on my history and very slow dispute process. I had a false record in my history and took them two weeks to call the court and another week to remove it. It seems like they were trying to stretch it out and maybe if they were not forced by the law to complete the process within 30...they would have took months to do a simple process.

I signed up for an account on TransUnion's website primarily for the purpose of disputing some inaccurate information on my credit report. After doing this, I browsed around the credit monitoring section of the site, where they give some limited information for free and urge you to pay a monthly subscription for their enhanced credit monitoring. I decided this was not a product I wanted, and so left the site and decided to check back later for an updated status on my dispute.

I needed a credit report in order to rent my place, so I signed up with Transunion for a free credit report. Somewhere in the sign up page there must have been a secret box somewhere on the screen I didn't see that said "I want to be charged $20 a month for no reason" that I needed to untick because I was charged $20 per month without realising it for 6 months. I imagine they hired a web designer who put "good at tricking people" on his resume to make their sign up page. Needless to say I decided to close my account with them, but there was no way to do it online. I'm serious, search "close TransUnion account" and you'll find an arms race of video tutorials on closing your account and more and more arcane account closing procedures to counter the videos.

Horrible & inaccurate. All calls go to Middle East! Not giving my Soc Number to anyone outside of the USA. TransUnion is always 100 points lower than the other reporting agencies. Should be shut down.

TransUnion credit reporting is neither factual or fair to the customer they are reporting on themselves... I have disputed an item that is not mine that was put in collections by AR Resources in 2017. They have no information (evidence) stating it's my bill or my signature but they are tell TransUnion because my address and social security number match it is mine and is accurate. However, TransUnion will NOT take down and will not go after "said" proof from the creditor, whom they work with daily, take for face value.

I went through annualcreditreport.com and chose TransUnion from a list of 3 options to obtain my report, which should be free if you get it once a year. It might *technically* be "free" because it's included as part of a credit monitoring service membership, but that membership costs $24.95 a month. This was NOT clear. When they ask for your credit card information, they even explicitly say that it's for identity confirmation purposes. This is even stated on their FAQ page (link below). Nothing about registering for a membership. Even after I gave my card information, I didn't receive any purchase confirmation page or email. There was absolutely no indication that I bought something.

Was trying to freeze my credit file online when I apparently answered one of the verification questions wrong. Well the only way it could have been wrong is if they have it wrong. Went through the same process with the phone number they gave me to talk with a live person with the same results. Now I can't get online access to my account at all. These people are the worse.

I tried logging on to all credit reporting agencies to see if my credit was still frozen after identity theft 8 months ago. My login for TransUnion didn't work so I created a new account, there was a field to enter credit card info (red flag) and I thought that would be in the case that I wanted to purchase something in the future. Immediately got an email in my inbox about my "order details" and showed a credit card charge of $19.95. This was not my intent when I created my account, and they did not make it clear that you were purchasing something upon account creation. SO SKETCHY and DECEPTIVE!

I have tried to get an item removed multi times and they keep saying it's accurate. I Have sent multi letters and called. They basically say they will do what they want and not follow FCRA rules. They need to be filed on and prosecuted at this point for not following rules.

Same with everyone, I thought I registered for free credit report but I was surprised to see hidden costs like 29$. Just requesting refund now. My purpose for having credit card is to save money. It feels really bad.

I got to TransUnion via a website for annual free credit report. I answered various questions to confirm identity, and then it asked for a credit card. It did NOT present it as being for a charge, it seemed like part of the verification process (just as others have said). I just happened to check my credit card later in the day (unrelated) and was shocked to see a charge for $24.95! I was really confused because I initially didn't even remember giving my credit card information, until I read another review and was reminded of entering it as part of what I thought was the verification process. SUPER SHADY.

I signed up for a free credit report. Gave all my personal information. They provided everything up to the very last bit of actual information needed to complete my free credit report. I'm committed this far and already put so much information, might as well. I create an account, fill in the information, provide an email address, the usual. It then asks for my credit card. No notice of any charges. No confirmation, checkout, or other information. I figure this is for confirming my account information on registration or expediting credit reports.

Signed up for a free annual credit report and ended up being charged without my knowing $19.95 per month. Was billed twice before I realized it! HOW IS THIS LEGAL? I am disputing the charges with my bank now but this is such an unnecessary hassle. I received NO EMAILS or CONFIRMATIONS about being charged $19.95 per month. THIS COMPANY IS SKETCHY. Literally scum of the Earth. I am always super careful about what I click on and sign up for and they literally added me to something I did not opt in for.

I went on the TransUnion website to find out what my credit score was. On the homepage there was no indication that you had to pay to see your credit score except for very very small print that stated you had to pay $24.95 plus tax. I did not see that since the print was so small. So I thought it was free and continued to create an account. On the create an account page there still was no obvious indication of having to pay except for small print on the side of the screen that, to me, looked like an ad.

They sleaze you into having to sign up for 7-day trial, apparently. I don't remember doing that -- that's how subvert it is. Then, there are "0" follow-up emails that tell you that you are a paying, subscribed member. They do send some very basic credit update information, but nothing that could not have been gotten for free. Then, months down the road, you're going over your bank account, and you find out this sleaze has been pulling $19.95/mo out of your account.

My mortgage company recently sold my mortgage to another lender. My credit score was consistently in the mid-700s with 100% on-time payments and all accounts current. When I checked my credit score after the mortgage was transferred, it had dropped by over 50 points and my mortgage account had been marked as Closed. (A Google search indicated that people's scores had dropped 100 points or more when their mortgages were sold or transferred.) I contacted TransUnion and they indicated that this was procedural and that my score would go up after the new company reported on-time payments. What if a credit holder applies for credit and is denied because of this practice? I would like to know why a company can drop a score when a change is made through no fault of the credit holder and have filed a formal complaint against TransUnion with the New York State Attorney General's office.

I notice a $19.95 charge on my bank statement. Knowing I had not signed up for anything, called my bank, said it was a fraudulent charge. They made me change my card & thought it was the end of that. But then a month later, to my shock...there was ANOTHER charge of $19.95. So, I called TransUnion, spoke to someone. He said there was nothing he could do... I said, "How is it you got my new info..." He said I gave it to them. The scary thing is...I never gave them any info to begin with. I had told him that & then I threaten that I will call my lawyer, the Better Business Bureau, the FBI, & the my bank. He then changed his tune, canceled my supposed subscription & said I should see the refund within 2 - 5 business days. I told him I had better see that refund, or there will be hell to pay!!! I immediately got a email saying my subscription has ended. NOW will keep a sharp eye out for that refund!! Trickery & deceitful. That is what TransUnion is ALL about!!!

Through annualcreditreport.com I requested my three credit reports. This is free once a year. This time I thought I would like to get my TransUnion credit score as well. Inadvertently unknowingly I was signed up for credit monitoring. It was $16.95 monthly. Unfortunately I didn't discover the monthly charges coming out until 5 months down the road. I called. Explained the situation. Requested a refund. They refused. After some insistence they said it was against their policy but they would give me one month refund. I suggested that they split it with me... It was five months I paid for, could they give me 2. They couldn't. Upon further questioning she informed me that I had earned another credit report update.

I was on my app, Credit Karma on December 28th. Today, Jan 5th, I notice a $19.95 charge on my bank statement. Knowing I had not signed up for anything, I called TransUnion, spoke to Sebastian. I explained that I must have inadvertently touched a wrong key while on CK, I requested a refund. He went on with a sales pitch and refused to refund my $. Apparently whatever key I touched, in error, signed me up for credit monitoring. They charge you one dollar & if you don’t cancel within 7 days, they sign you up. I was two days beyond this period when I noticed the charge on my bank statement. TWO DAYS beyond their “trial period”. What a joke! I will take this up with Credit Karma as well.

There is NO shopping card saying that you saying that your service is actually $19.95 a month. All I thought I was clicking somewhere to file a dispute on my credit report and somehow I agreed to a monthly service of $19.95/month. Any company that uses trickery to scam money from its customers should be reported to the FEDS.

"SmartMove will disclose the contents of a criminal and/or credit report retained by SmartMove to an individual who requests a copy of their report. To verify your identity and obtain a copy of your report(s) or dispute any information within that report, please contact customer service at 866-775-0961." This is what it says on their website. When I call they have me verify name, DOB, address, safety passcodes, spouse’s information and tell me that was their security process to tell me further instructions. That I have to write an email including personal information, copy of gov't ID, and that they will send back the copy in 1 to 30 days.

They give me a credit score of 655. Experian is 719. Equifax is 736. TransUnion is ripping people off on their credit scores. They need to be investigated for it. Have no clue why there is such a large difference in credit scoring.

If you go to the TransUnion website, there is an offer to check your credit score. When you check it, you are "agreeing" to a monitoring service costing you $19.95 every month. They are not giving you a credit score, they are signing you up for their service. It's in tiny print at the bottom of the page that you are enrolling: the large colorful print that you actually read says you are requesting a credit score. Credit scores are free - this is a scam. We've spent all morning trying to no avail to get this refunded.

I pay TransUnion a fee every month so that I can monitor my credit information. For at least the last month I get an error: "We are temporarily unable to complete your request. Looks like we are experiencing a problem." Yeah... You have a problem! I called customer service and it was so frustrating... They kept asking the same questions, having me do the same things over and over. "Clear your cache/history", "Try a different browser", "Go to this menu." Nothing worked! It's getting scary!!! THIS IS OUR CREDIT HISTORY PEOPLE! Our SS and other information is on this site! Customer service has both my email and my phone number and I haven't heard from them since I called. BS. I see a class action lawsuit if my information is hacked. Plain and simple!

I have been a member of TransUnion Credit Bureau for 3 months. The information, advice and customer service provided by TransUnion are most informative, helpful and allowed me to secure less expensive loans. Well worth the monthly fee. I recommend the service.

Just a super slimy company-- you enter your information online thinking that you're going to get a free credit check and buried in the page of fine print they hide the fact that they're going to charge you $19.95 monthly as soon as you click the button. No prices are listed anywhere obvious, and even if you call up right away they won't refund your card.

I have tried many many times to get info on website since September 2018. Every time after putting in all info says experiencing problems always. Only way you can if you buy their product. Highway robbery.

I feel that Transunion is fraudulently charging me. I am unsure of what is going on but, each time I log in, I cannot access my information, site says having problems. Secondly, I am getting charged for a service that I am NOT receiving on a credit card that I do NOT have. Also, they claim that they have weekend customer service, NOT. I tried and cannot reach anyone. Can someone please tell me what is going on?! I seriously feel that this site is operating fraudulently.

TransUnion gets away with the most illogical credit scoring system and it really needs to be reformed. Just checked credit karma - while my Equifax score remains the same, TransUnion score decreased 17 points because 5 credit balances DECREASED and one very old account was removed. Huh? Only in this country do you get a better credit score when you max out your credit and do not cancel credit accounts. It makes absolute no sense - it is all done by computers not humans and consumers have very little recourse. Time for reform!

I do not understand why TransUnion is the company that student loans and other governmental loan agencies use. The website is outdated and it takes forever for them to process inaccuracies. They seem to only want to sell their credit monitoring products.

I just purchased a pair of Tennis Shoes on an account where I had $250.00 available, I spent approx. $130.00 on these shoes (for work). I have not even made my first payment yet and TransUnion knocks my account down 75 pts. What kind of nonsense are they pulling? I'm working on raising my Credit, I've never been late and these "individuals" are playing around with my points. They need to be dealt with!!!!

I went to raise my credit card amount with the Tangerine website. I couldn't, so I called Tangerine and they say that I can't based on TransUnion statistics. So I called TransUnion and heard on their phone responder that there is an online way to do the things. Once on the website I registered but nowhere I saw any payment required. The only thing that could alarm me, was when the site ask me to enter my credit card. But this is a credit mark site, so I thought they need it to do further investigation. Once registered I found 11 years old outdated information which explain why I couldn't raise my credit card. After that I opened a ticket for the problem then I received the mail with the receipt of 19.95$. I immediately thought that this scam site may have a recurring payment. So I tried to canceled the account. But you can't do it their website... You must called them and wait on their line to cancel the account. They didn't want to refund me...

I was looking to get a free credit report and used Transunion's website, which is supposed to be an accredited trusted site. The site asks for your personal information then to verify the said information you're asked to enter your credit card number to verify who you are. Needless to say, I did. The first time I entered my cc information, I got "Could not be processed". I tried a different card. Which seemed to work, however, my credit report could not be found. Then, I receive a phone call from my bank, a half hour later, saying that Transunion tried to charge my account twice for the amount of $19.95. It appeared to them these were fraudulent charges and contacted me. With this information, thank you, Schwab, I had to contact my other CC company and dispute the fraudulent charge from Transunion. Which I found out they did charge my account and I am currently in the process of disputing.

Recently, my wife and I applied for a home improvement loan for a new fence in our backyard. After supplying the bank, Enerbank USA, with our information, they ran a credit check on both of us. Her credit was excellent but mine showed a score of 686 from TransUnion. I checked my credit score through Credit Karma and TransUnion showed my score as 770 and excellent along with an excellent rating from Equifax. I asked the rep from Enerbank U.S.A why TransUnion showed a lower score to the bank and a higher score to Credit Karma and the rep did not know why. I contacted TransUnion and was connected to this guy in a foreign country who could barely speak English. I could barely understand him and I'm sure he could barely understand me. He was obviously reading from a pre-printed script.

I searched online for TransUnion free credit report. I was directed to a website where I entered information and had to enter a credit card for identification. I was not aware that this website was actually for credit monitoring with a charge of $19.95 per month. After I reviewed my "free" credit report, I checked my e-mail and found that I had received an e-mail with an order number and indication that I would be charged $19.95 per month. I contacted TransUnion and spoke with someone whose primary language was not English and was told that this e-mail was simply an offer to sign up for credit monitoring, that I had not been charged.