LifeLock Reviews

The LifeLock Brand is part of NortonLifeLock Inc.

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About LifeLock

LifeLock provides modern identity theft protection. With the flood of mobile technology and apps, consumer behaviors and expectations are changing, along with what “identity” actually means. LifeLock is committed to providing its consumers some peace of mind amid the threat of identity theft.

Pros
  • Variety of plans
  • Remediation available
  • Industry leader
Cons
  • Prices change after the first year

Featured Reviews

Santee, CA
Verified purchase
LifeLock had a good reputation, so we went in that direction. My identity was hacked in June and one of the initial notifications came from them. We've got the premium package on ...

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Madison, MS
Verified purchase
I like the fact that it can actually monitor my bank and charge accounts with site credentials and get actual balance information. The free credit report was a nice addition. [It'...

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LifeLock services

LifeLock is considered to be an industry leader in providing individual and business identity theft protection. They offer three different package options, from basic monitoring to full protection and recovery of your money or identity. LifeLock is recognized by the Online Trust Honor Roll and partnered with the digital security software company Norton.

LifeLock notifies you if your information is compromised by monitoring major data breaches, credit reporting agencies and the dark web. The company offers 24-hour assistance, and if your identity is compromised, LifeLock will assist you by providing lawyers to help litigate your case, plus reimbursement for your expenses and lost property.

LifeLock is a membership organization where customers can choose between membership levels. If you are looking for identity theft protection for your business, you can call the company for a quote.

LifeLock plans and pricing

LifeLock provides identity theft and digital security protections at three membership levels: Select, Advantage, and Ultimate Plus. Each plan offers an introductory rate, with a price increase after the first year. The chart below provides an overview of LifeLock cost by plan.

 PlanFirst-year costCost after first year
Select$9.99/month$14.99/month
Advantage$19.99/month$24.99/month
Ultimate Plus$29.99/month$34.99/month

Select: Offers $25,000 in reimbursements for stolen funds and security for five electronic devices, plus the regular LifeLock benefits.

Advantage: Offers $100,000 in reimbursements for stolen funds, security for 10 devices, bank and credit card alerts and alerts for crimes in your name.

Ultimate Plus: Offers $1 million in reimbursements for stolen funds, security for an unlimited number of devices, bank and credit card alerts, 401(K) investment alerts, alerts for crimes in your name, and reports from all three credit bureaus.

How does LifeLock work?

Most of the time, LifeLock members will be able to forget they are even customers — which, according to LifeLock, is the point. As a LifeLock customer, you can rest assured your data is secure.

Once you join, you simply make monthly payments and the company closely monitors your information. When something suspicious occurs, you are either alerted by phone, text or a notification from the LifeLock app.

If you want to engage with the company further, they offer a credit report, an online portal to show your profile, and notifications about any data breaches that may affect your information.

Do we recommend LifeLock?

LifeLock has been the industry leader in identity theft protection for more than a decade. The company boasts nearly 5 million members and returned millions of dollars in assets to people who have had their identities or property stolen. Although a price tag up to $34.99 a month may not be as cheap as other companies, it does provide the broadest range of coverage with a company known to maintain a high level of service.

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LifeLock Reviews

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    How do I know I can trust these reviews about LifeLock?
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    Page 1 Reviews 0 - 10

    Reviewed April 7, 2025

    We were extremely displeased with LifeLock. So much quick double talk of rates as seen on TV starting at $9.99. Unfortunately, I paid $400.00 in advance for the first year, and never received the AARP discount (whatever that was supposed to be). I found a $700.00 charge on my card for this year. All of the texts we received were nonsense, small amounts notifications that never meant anything, probably to show they were doing something at all. I would have loved a refund, signing up was a total waste of money. I would never do this again, or recommend throwing away money like this. Do your research please before you decide.

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    Response from LifeLock

    Dear Stella,

    Thank you for your feedback in the consumer affairs forum regarding our LifeLock product.

    We appreciate your input and will be forwarding it to the appropriate internal team to enhance our customer support experience.

    Meanwhile, if you have any further concerns, please do not hesitate to reach out to our Member Support at 1-800-543-3562.

    Best regards,

    LifeLock Escalation Team

    Resolution In Progress
    Customer ServiceStaff

    Reviewed April 3, 2025

    On March 24,2025 I received an email regarding a fraud alert for unauthorized activity confirmation. I answered the e mail questions which then told me my case would be investigated and I would be contacted in 3-4 days. I also called on March 24 to discuss the email and was told the same thing. Today is April 3 and I have not been contacted via email or phone so I called. The automated phone process is enough to rate a 3 or lower. I finally reached a person, went through the entire situation only to be transferred. This person told me an agent had reached out to the business in question but nothing had been resolved. I asked for the date the agent had contacted the business. She didn’t have a date. Then she told me the back end office could not resolve the problem so it had been transferred to her office.

    I asked the date her office had received it. She did not have a date. Then she told me it WOULD BE transferred to her office. I asked her to read me the e mail, memo, etc. outlining this information from the back office. She didn’t have one. Then I asked to speak directly to the agent handling my case. I was put on hold; she came back and told me an agent had been assigned my case and would be calling me today. My thoughts: Nothing has been done since March 23 toward solving this fraudulent action. When pressed on it she lied or at the least changed her story. Have they been of any assistance? Yes they alerted me someone attempted to use my identity on an application. Other than that they have done nothing.

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    Response from LifeLock

    Dear K,

    Thank you for your feedback in the consumer affairs forum regarding our LifeLock product.

    We appreciate your input and will be forwarding it to the appropriate internal team to enhance our customer support experience.

    Meanwhile, if you have any further concerns, please do not hesitate to reach out to our Member Support at 1-800-543-3562.

    Best regards,

    LifeLock Escalation Team

    Resolution In Progress

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 3, 2025

      I signed up for LifeLock hoping for peace of mind regarding identity theft protection, but my experience has been far from what I expected. I was first alerted to an issue when my free credit card notified me that an address was tied to my SSN, not Lifelock. When I called Lifelock for assistance, they were unhelpful. I had to fight to even get a case opened, and after that, I never received any follow-up or communication from them. The situation only got worse when I called to cancel my subscription. Despite my subscription beginning in March, Lifelock had billed me for the renewal in January, and because I was now outside their 60-day refund window, they told me I wasn’t eligible for a full refund. This felt very unfair, especially since we were in April at the time.

      To add to my frustration, the customer service agents were often unresponsive, and I had to confirm multiple times that they were still on the line. Additionally, I was constantly spoken over during my calls, which was extremely unprofessional. Finally, when I was able to cancel my subscription, they prorated my refund based on the bill date rather than the subscription start date, which felt like another attempt to minimize their responsibility. Overall, my experience with Lifelock was incredibly disappointing. The lack of follow-up, poor customer service, and unfair billing practices make it difficult for me to recommend their services. I would advise anyone considering Lifelock to be cautious and fully review their terms before signing up.

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      Response from LifeLock

      Dear Mike,

      Thank you for your feedback in the consumer affairs forum regarding our LifeLock product.

      We appreciate your input and will be forwarding it to the appropriate internal team to enhance our customer support experience.

      Meanwhile, if you have any further concerns, please do not hesitate to reach out to our Member Support at 1-800-543-3562.

      Best regards,

      LifeLock Escalation Team

      Resolution In Progress
      Customer Service

      Reviewed March 29, 2025

      Worst customer service ever. Would not listen after several times to cancel and refund. As of today they have $1100.00 of my money. After over 55 minutes on the phone I admit I lost my patience and became angry but they would not listen to the words cancel and refund. If the refund is not returned to my account in 48 hours as stated I will contact the FTC. The call ended in curse words and being told I was blacklisted. What does that mean? Will my credit be messed with out of India?

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      Response from LifeLock

      Dear D,

      We are writing on behalf of the LifeLock Escalation Team to offer our assistance regarding the issue you have raised.

      We have sent you a private message to gather the necessary details to locate your account and address the issue effectively.

      If the problem persists or if you have any further concerns, please don't hesitate to reply to our private message or reach out to our Member Support at 1-800-543-3562.

      Thank you.

      Best regards,

      LifeLock Escalation Team

      Resolution In Progress
      Customer ServicePriceStaff

      Reviewed March 18, 2025

      I am so frustrated. Calls go to a center in India where you can hear NOTHING but background chatter. You cannot have a conversation with someone there. They can’t ever find our account so it’s useless to call. Also, how is that secure to be giving and repeating my information in a room with that many people? Someone could easily get my information there and I don’t feel safe now. They charge you an absurd without warning. They do not have their act together at all. I received this service for free originally due to my info being hacked from my doctors office. 3 years later they charge me? And there is no recourse? This is not a legit business and with this kind of experience with “customer service” I highly doubt I can trust them to monitor my information and keep it safe.

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      Response from LifeLock

      Dear Neal & Ramona,

      We are writing on behalf of the LifeLock Escalation Team to offer our assistance regarding the issue you have raised.

      We have sent you a private message to gather the necessary details to locate your account and address the issue effectively.

      If the problem persists or if you have any further concerns, please don't hesitate to reply to our private message or reach out to our Member Support at 1-800-543-3562.

      Thank you.

      Best regards,

      LifeLock Escalation Team

      Resolution In Progress
      Price

      Reviewed March 17, 2025

      I had Lifelock for a few years. I noticed I wasn’t getting notifications when I received a new credit card, then I couldn’t log on. Tried calling their help center. Could not get thru. Definitely not worth the money.

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      Response from LifeLock

      Dear John,

      We are writing on behalf of the LifeLock Escalation Team to offer our assistance regarding the issue you have raised.

      We have sent you a private message to gather the necessary details to locate your account and address the issue effectively.

      If the problem persists or if you have any further concerns, please don't hesitate to reply to our private message or reach out to our Member Support at 1-800-543-3562.

      Thank you.

      Best regards,

      LifeLock Escalation Team

      Resolution In Progress
      Profile pic of the author.
      Customer Service

      Reviewed Feb. 28, 2025

      RUN, RUN, RUN AWAY FROM THIS COMPANY. DO NOT DO BUSINESS WITH LIFELOCK. Zero stars! Worst customer service in the entire world. Do you like being put on hold? Do you like being asked the same questions over and over and over only to get no help? Well, this is the company for you! THE ** are unable to solve your problems. You are never ever, ever able to speak to anybody in America. I got ripped off. Nobody could help me with my account. You will never get to speak to anybody who speaks english as a primary language and you will never ever, ever, ever, ever, ever, ever get to be able to talk to anybody in the United States office. This company is worse than AT&T and I did not think that was possible.

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      Customer Service

      Reviewed Feb. 25, 2025

      LifeLock makes promises they cannot keep, their customer service is absolutely dreadful. They have become a giant in the industry that can no longer take care of their customers. I have canceled this subscription and looking for a different service.

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      Response from LifeLock

      Dear Richard,

      We are writing on behalf of the LifeLock Escalation Team to offer our assistance regarding the issue you have raised.

      We have sent you a private message to gather the necessary details to locate your account and address the issue effectively.

      If the problem persists or if you have any further concerns, please don't hesitate to reply to our private message or reach out to our Member Support at 1-800-543-3562.

      Thank you.

      Best regards,

      LifeLock Escalation Team

      Customer ServiceSales & MarketingStaff

      Reviewed Feb. 22, 2025

      6 people, 35 minutes and 2 phone calls and no one could remove me from their mailing list. They kept asking me for my email and phone number, so I gave them their own Sales phone number. People from India kept saying things that didn't align with my request, and that they didn't send me any advertisement mailers. If they're this incompetent to remove an address, good luck to anyone who needs their assistance as a customer.

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      Response from LifeLock

      Dear Carol,

      We are writing on behalf of the LifeLock Escalation Team to offer our assistance regarding the issue you have raised.

      We have sent you a private message to gather the necessary details to locate your account and address the issue effectively.

      If the problem persists or if you have any further concerns, please don't hesitate to reply to our private message or reach out to our Member Support at 1-800-543-3562.

      Thank you.

      Best regards.

      LifeLock Escalation Team

      Customer ServiceSales & Marketing

      Reviewed Feb. 6, 2025

      Worst customer service. Caught 4 people at 4 lies within two hours of 3 phone calls. Terrible incompetent mouthpieces are answering calls. Misrepresentation about the protections they provide. NortonLifelock, what a scam!

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      Response from LifeLock

      Dear Arthur,

      We are writing on behalf of the LifeLock Escalation Team to offer our assistance regarding the issue you have raised.

      We have sent you a private message to gather the necessary details to locate your account and address the issue effectively.

      If the problem persists or if you have any further concerns, please don't hesitate to reply to our private message or reach out to our Member Support at 1-800-543-3562.

      Thank you.

      Best regards,

      LifeLock Escalation Team

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        LifeLock Company Information

        Company Name:
        LifeLock
        Company Type:
        Public
        Year Founded:
        1982
        Address:
        60 East Rio Salado Parkway, Suite 1000
        City:
        Tempe
        State/Province:
        AZ
        Postal Code:
        85281
        Country:
        United States
        Fax:
        (888) 244-9823
        Website:
        www.lifelock.com