LifeLock Reviews

We were extremely displeased with LifeLock. So much quick double talk of rates as seen on TV starting at $9.99. Unfortunately, I paid $400.00 in advance for the first year, and never received the AARP discount (whatever that was supposed to be). I found a $700.00 charge on my card for this year. All of the texts we received were nonsense, small amounts notifications that never meant anything, probably to show they were doing something at all. I would have loved a refund, signing up was a total waste of money. I would never do this again, or recommend throwing away money like this. Do your research please before you decide.

On March 24,2025 I received an email regarding a fraud alert for unauthorized activity confirmation. I answered the e mail questions which then told me my case would be investigated and I would be contacted in 3-4 days. I also called on March 24 to discuss the email and was told the same thing. Today is April 3 and I have not been contacted via email or phone so I called. The automated phone process is enough to rate a 3 or lower. I finally reached a person, went through the entire situation only to be transferred. This person told me an agent had reached out to the business in question but nothing had been resolved. I asked for the date the agent had contacted the business. She didn’t have a date. Then she told me the back end office could not resolve the problem so it had been transferred to her office.

I signed up for LifeLock hoping for peace of mind regarding identity theft protection, but my experience has been far from what I expected. I was first alerted to an issue when my free credit card notified me that an address was tied to my SSN, not Lifelock. When I called Lifelock for assistance, they were unhelpful. I had to fight to even get a case opened, and after that, I never received any follow-up or communication from them. The situation only got worse when I called to cancel my subscription. Despite my subscription beginning in March, Lifelock had billed me for the renewal in January, and because I was now outside their 60-day refund window, they told me I wasn’t eligible for a full refund. This felt very unfair, especially since we were in April at the time.

Worst customer service ever. Would not listen after several times to cancel and refund. As of today they have $1100.00 of my money. After over 55 minutes on the phone I admit I lost my patience and became angry but they would not listen to the words cancel and refund. If the refund is not returned to my account in 48 hours as stated I will contact the FTC. The call ended in curse words and being told I was blacklisted. What does that mean? Will my credit be messed with out of India?

I am so frustrated. Calls go to a center in India where you can hear NOTHING but background chatter. You cannot have a conversation with someone there. They can’t ever find our account so it’s useless to call. Also, how is that secure to be giving and repeating my information in a room with that many people? Someone could easily get my information there and I don’t feel safe now. They charge you an absurd without warning. They do not have their act together at all. I received this service for free originally due to my info being hacked from my doctors office. 3 years later they charge me? And there is no recourse? This is not a legit business and with this kind of experience with “customer service” I highly doubt I can trust them to monitor my information and keep it safe.

I had Lifelock for a few years. I noticed I wasn’t getting notifications when I received a new credit card, then I couldn’t log on. Tried calling their help center. Could not get thru. Definitely not worth the money.

RUN, RUN, RUN AWAY FROM THIS COMPANY. DO NOT DO BUSINESS WITH LIFELOCK. Zero stars! Worst customer service in the entire world. Do you like being put on hold? Do you like being asked the same questions over and over and over only to get no help? Well, this is the company for you! THE ** are unable to solve your problems. You are never ever, ever able to speak to anybody in America. I got ripped off. Nobody could help me with my account. You will never get to speak to anybody who speaks english as a primary language and you will never ever, ever, ever, ever, ever, ever get to be able to talk to anybody in the United States office. This company is worse than AT&T and I did not think that was possible.

LifeLock makes promises they cannot keep, their customer service is absolutely dreadful. They have become a giant in the industry that can no longer take care of their customers. I have canceled this subscription and looking for a different service.

6 people, 35 minutes and 2 phone calls and no one could remove me from their mailing list. They kept asking me for my email and phone number, so I gave them their own Sales phone number. People from India kept saying things that didn't align with my request, and that they didn't send me any advertisement mailers. If they're this incompetent to remove an address, good luck to anyone who needs their assistance as a customer.

Worst customer service. Caught 4 people at 4 lies within two hours of 3 phone calls. Terrible incompetent mouthpieces are answering calls. Misrepresentation about the protections they provide. NortonLifelock, what a scam!