LifeLock Reviews

I paid for a year of Lifelock after my bank account was compromised - what a mess, hackers got ahold of my email and were sending me horrible messages and I panicked and paid Lifelock. What did I get for the my money. Absolutely nothing. Zilch. My email was again hacked, no notice from them, no protection. The really wry thing about this is that they turned around and charged me an auto renewal of over $300.00. Norton/Lifelock became the hackers! I never signed up for renewal, but they auto-renew everyone and it's not easy to figure out how to stop it.

Worst customer service I have ever experienced. All reps from India and hard to understand. It started with not being able to get online. When I tried to reset my password they send you an email with a code. Problem is you must put in the code with 20 seconds and you don’t get the email for 30 seconds. When I went in to customer support you have a menu to deal with and after several attempts I got a real person that could not fix the issue. I decided to just cancel. I was transferred 3 different times after answering several questions. Finally got to the right person who needed email, phone number last 4 of SS and year born. I was on hold between transfers for over 30 minutes

Called them multiple times in the last 4 years to cancel the yearly subscription charge, tried to dispute with our credit card and the charges keep happening 4 years in a row now. Having to cancel our CC.

I have been a customer for many years. I cannot access my account in their app or on the web. I have called their tech support in Asia three times. I was promised a callback from Tier Two support, but I have not received one. As of today, they are now telling me it will be another five-day unit until the problem is resolved, according to an agent named Gurjot. I hope no one else has to go through this process. So far, 1.5 hrs of wasted time.

Very poor, this is user unfriendly, customer service Is not helpful, impossible to sign on, English is unclear, I thought they were USA based, I get transferred fr money call to another, this wastes time.

The Company's rep reached out several times to improve and fix the situation.

Been having issues with one of my accounts with LifeLock. My issue started Aug. 2025 to date with 26-phone calls to them (LifeLock) to correct. They correct for a few days but then back to Off-Line. I have been told that the issue/s have been directed to Level-3 time to correct and they call me, UNTRUE!! Called again today and the supervisor stated I will receive a phone call back within 3-hours, wrong again. Account is still offline!!! Been with LifeLock now for 15-plus year but since Norton took over it went downhill. Do not sign up and pay all this money for provoked headaches.

Signing up for Lifelock was a huge mistake and reading these other reviews confirms, this is essentially a scam service, with no customer service or even product service. I signed up due to a big employer discount and received the welcome email notifying me my service is now active and to follow the link to setup my login. I setup the account and login where it tells me I have no active subscriptions.

I was a LifeLock customer for many years, around 10yrs. Over those years in the beginning they notified me once for a credit application at Kohls. Which was my wife application. BUT that was the only notification I received through those years. During that time I got new credit cards, bought multi houses with mortgages and car purchases with loans. Not once did they notify me of those actions. So what are they really doing? Who knows.

I have been a customer for many years. Today, I went to sign into my account and it tells me I need to enter the eight digit code from my authenticator app. I have never used an authenticator app, ever. I had already initiated two factor authentication, but it did not give me a choice to receive a code. After two hours on the phone with customer service, they were unable to get me into my account. Unbelievable then, they tell me I cannot cancel my subscription until a partial refund has been processed. I'm glad I'm not going to continue to waste money on this company since their technical support is incompetent and incapable of helping me with a code to get into my account. I can only imagine what would happen if I had a real emergency.