LifeLock Reviews

My experience is that Lifelock basically reports that your data has been found on the dark web. If you are online, your information is on the dark web so there you go, no need to pay Lifelock for that information. Lifelock reported that my name appeared as the owner of a property in another state. That's all they reported, no details. The county clerk for the address listed found nothing. When I tried to contact Lifelock for an explanation to see if it is something I should be concerned about I waited on hold hearing repeatedly "Someone will be with you shortly" for 58 minutes before I hung up.

I apparently got hacked, & my card was used for a 1 month charge on Norton LifeLock ($7.05). The why makes no sense. I can't deal with this until morning, due to my bank's CS hours. Norton also has no CS in early evening. VISA shows it was paid through Google. Google shows there was no transaction. My bank shows "pending".

I would say that Lifelock is not worth the money. My identity was stolen and several alerts were sent to me which were not mine. I tried to call to speak with someone and there was a language barrier on the phone and they had me so confused about other alerts in which I didn't even know about that I had to hang up from frustration before garnering any information that I set out to receive. The problem was that in the midst of the fraudulent alerts I had a legitimate inquiry. But none of the dates of the alerts on file coincided with my legitimate one. Don't rely on anyone else for a job that you can do better on your own.

My husband and I have had LifeLock for many years after my identity got stolen. I contacted them to see what they were going to do. They locked my account for whatever reason I don’t know was all paid in full. Wouldn’t talk to us. Wouldn’t help us. Basically wouldn’t do anything other than they wanted me to send them a copy of my drivers license and my Social Security card through the mail to them to unlock my account to this day. We don’t know why it was locked so we canceled and we’re just going to fight it on our own through **. They are a joke. They wouldn’t stand behind us. Somebody got us $17,000 for a PPE loan. Please don’t use them. Other ways are better and more effective to protect your credit.

I opened the case with LifeLock support because my wife's LifeLock account that's associated with my Norton 360 Plus ultimate family account no longer works. For an identity theft it says, "Enroll now." If you click that button says, "Your subscription cannot be found." My subscription's up to date. I filed a case on 9/26 and was told I would get a call from second level customer service within 48 hours. No phone call was received. I waited 96 hours and call back. They were told that they were working on it and they would call me when they finished. I waited another 48 hours called again this time and spoke to a supervisor and I was told they would definitely call me within 24 hours. Here I sit 30 hours later and no phone call. Apparently they don't have enough technical support people. There's no way that this problem should be last in this long. Getting pretty annoyed that I keep being told when they will call back and they never call. Customer service is terrible.

One the worst from 42.00 to 76.90 per with no warning. Will never recommend to no one. Life Lock used to be good till norkon got involved plain and simple total rip off. Never again with them. Other company out there better than life lock customer service. Doesn’t even want to hear your concern. They say whatever they want.

My accounts were hacked, and we came very close to being scammed out of substantial sums. I contacted Life Lock to notify them of the hacking to ensure they were vigilant in identifying any further hacks. I waited for 30 min to speak with a CS representative from a call center who had a difficult time understanding me. I was told that I should monitor my bank accounts and credit cards and advised that I should have the 3 major credit bureaus put a 1 yr. fraud alert on my account. We (my husband and I) pay over $600 a year for LifeLock... I filled out a survey after the call .. Gave 1 star (0 wasn't an option).. Thought someone would reach out to me- Never happened. What are we paying for?

I spent the past 2-hours trying to get LifeLock Ultimate. Finally gave up and am going somewhere else. I created my account with LifeLock. Tried to purchase the Ultimate package. My credit card was charged, but my account said no subscriptions purchased. LifeLock told me to call the credit card company, because my charge was denied. Called them, and was told the charge was authorized. Received the runaround from the India offices. Finally told to call them by telephone. To make a long story short...I had to call back my credit card company to get the NP number. Did so, called back, waited for 20 minutes, then hung-up. Went back into the "Chat" help and they told me someone will call me up in 5-15 minutes. A few minutes later I get a text telling me someone will call me in 48-hours.

Problem was resolved. Money was reimbursed. I will leave Lifelock with 3 stars. 1 because this shouldn’t have happened in the first place. 2 the amount of people I had to talk to. 3 the call center is no longer in the U.S. I was good back in the day but my confidence in LifeLock is broken.

I have been a victim of ID theft at the time of Covid. My ID theft complaints have went unchecked, unchallenged and my attorney has been in contact as well as many staff members. We demand a settlement offer and demand help clean up online negative profiles and false criminal records in particular from VA Medica Center in New Orleans. I expect a refund and legal help.