LifeLock

I just received an email from Lifelock informing they were renewing my service at 399.99. I never had Lifelock and certainly did not sign up at that price. I have informed them of such by phone and return email. I also reported it as a scam.

I have been a Lifelock customer for several years - BEFORE Norton took them over. Now, they are impossible to deal with. To renew your subscription, you would think you could access your account on their website and once you click on Renew, you would be able to see the various plans and pricing available to you as an existing customer. But, no - the pages on the screen keep changing and trying to make you subscribe to their most expensive plans in the $300+ and $400+ per yr. price ranges. So, you must speak to an agent who tries to sell you other stuff you don't need.

I have been a member of LifeLock for years, and every time I have wanted to upgrade or make a change to my subscription which you can only do by phone, it has taken hours, with reps you can barely understand. They transfer you to numerous departments just to get pricing, was on hold today for 25 minutes just to get a price to upgrade my account, and still hadn't addressed the renewal so who knows how long that would have taken. I hung up and decided not to renew as this is the 3rd year in a row this has happened. Not sure about their services, but the customer service side needs a lot of work and I cringe to think of working with them if I did in fact have an identity breach. They need to improve this area or will start to lose a lot of customers.

It took more than 45 minutes to reach an agent to inquire about a notification. The information provided about the alert was worthless (can't provide password details about what was found on the dark web). I use more than 100 passwords for various accounts. If they can't tell me what password they found, I can't change the accounts where it is used.

We were longtime Lifelock clients. Our accounts (husband & myself) had lapsed a year ago during a difficult time following a major health issue. When I tried to renew this a.m., they charged me, sent me emails but no order number, but when our account still showed up as expired I called customer service. Initially, they couldn't even see the payments even though my bank account had been charged. It took nearly 3 hours, 2 "agents" and a "supervisor" to finally figure out how to find these 2 annual payments. I finally canceled the accounts (another agent and 20 minutes more). Of course, it'll take 10 days to return my money -- this ineptness from the company that is supposed to protect us? They've breached my trust.

I have been paying $7.99 for a monthly service for years. Then I lost my credit card and received a new card. LifeLock Norton has emailed me asking me to update my credit card information. Once I did, the representative said they could not find me in the system. Once they found me. They told me they deleted my account and wanted me to start over and pay $8.99 for the first month and $11.99 after that. What a rip off this is.

The customer service is a nightmare. They keep passing me to one person after another, talking ceaselessly around the issue without addressing it until you want to shoot yourself in the head for all the time wasted going nowhere. And they withhold information. It's almost impossible at times to understand what the agent is saying. I got so frustrated I decided to cancel my service but they are so reluctant to give a refund that each agent promised I'd get it from the NEXT department until 5 agents and fake supervisors later, they will review the case and let me know what they decide. This company does great marketing and gets you to trust them but they are a dishonest flimflam operation.

My wife tried to cancel the service. She was on the phone for 40 minutes, and the Company made it as difficult as possible to cancel the service. If you don't want to keep the service for the rest of your life, find a different Company, because they suck.

LifeLock canceled my wife's side of our account. After talking to 4 different departments over an hour period they promised to reinstate her and extend the account the two months of coverage we lost. In fact, they simply reinstated her and did not extend the account at all. If I have to spend an hour to have them not do what they promised to do what can I expect if I have an identity theft problem? I moved to Aura.

I had Lifelock for a few years when I got an alert from my credit card company that I had $ 10 K in charges on my account. It was clear that my identity was stolen (Lifelock never caught it). I spent a long time solving the problem which I finally did. I cancelled lifelock and of course my credit card. The next month I had a charge on my NEW credit card from Lifelock.. I said what the hell?! I called them and asked them how they got my new credit card number. They told me Equifax gave it to them!! Nice protection! I threatened to bring a fraud case against them. They apologized, credited me and cancelled my account. I would never use (or trust) them again.