LifeLock

LifeLock

The LifeLock Brand is part of NortonLifeLock Inc.

 3.8/5 (3577 ratings)
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About LifeLock

LifeLock provides modern identity theft protection. With the flood of mobile technology and apps, consumer behaviors and expectations are changing, along with what “identity” actually means. LifeLock is committed to providing its consumers some peace of mind amid the threat of identity theft.

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    Overall Satisfaction Rating

    • 5 stars
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    Pros

    • Variety of plans
    • Remediation available
    • Industry leader

    Cons

    • Prices change after the first year

    Bottom Line

    LifeLock provides identity theft protection and monitoring services. The company is an industry leader and offers three different package options.

    Top LifeLock Reviews

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    Rated with 5 stars
    Verified

    LifeLock had a good reputation, so we went in that direction. My identity was hacked in June and one of the initial notifications came from them. We've got the premium package on ...

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    Rated with 5 stars
    Verified

    I like the fact that it can actually monitor my bank and charge accounts with site credentials and get actual balance information. The free credit report was a nice addition. [It'...

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    LifeLock services

    LifeLock is considered to be an industry leader in providing individual and business identity theft protection. They offer three different package options, from basic monitoring to full protection and recovery of your money or identity. LifeLock is recognized by the Online Trust Honor Roll and partnered with the digital security software company Norton.

    LifeLock notifies you if your information is compromised by monitoring major data breaches, credit reporting agencies and the dark web. The company offers 24-hour assistance, and if your identity is compromised, LifeLock will assist you by providing lawyers to help litigate your case, plus reimbursement for your expenses and lost property.

    LifeLock is a membership organization where customers can choose between membership levels. If you are looking for identity theft protection for your business, you can call the company for a quote.

    LifeLock plans and pricing

    LifeLock provides identity theft and digital security protections at three membership levels: Select, Advantage, and Ultimate Plus. Each plan offers an introductory rate, with a price increase after the first year. The chart below provides an overview of LifeLock cost by plan.

     PlanFirst-year costCost after first year
    Select$9.99/month$14.99/month
    Advantage$19.99/month$24.99/month
    Ultimate Plus$29.99/month$34.99/month

    Select: Offers $25,000 in reimbursements for stolen funds and security for five electronic devices, plus the regular LifeLock benefits.

    Advantage: Offers $100,000 in reimbursements for stolen funds, security for 10 devices, bank and credit card alerts and alerts for crimes in your name.

    Ultimate Plus: Offers $1 million in reimbursements for stolen funds, security for an unlimited number of devices, bank and credit card alerts, 401(K) investment alerts, alerts for crimes in your name, and reports from all three credit bureaus.

    How does LifeLock work?

    Most of the time, LifeLock members will be able to forget they are even customers — which, according to LifeLock, is the point. As a LifeLock customer, you can rest assured your data is secure.

    Once you join, you simply make monthly payments and the company closely monitors your information. When something suspicious occurs, you are either alerted by phone, text or a notification from the LifeLock app.

    If you want to engage with the company further, they offer a credit report, an online portal to show your profile, and notifications about any data breaches that may affect your information.

    Do we recommend LifeLock?

    LifeLock has been the industry leader in identity theft protection for more than a decade. The company boasts nearly 5 million members and returned millions of dollars in assets to people who have had their identities or property stolen. Although a price tag up to $34.99 a month may not be as cheap as other companies, it does provide the broadest range of coverage with a company known to maintain a high level of service.

    LifeLock Reviews

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    How do I know I can trust these reviews about LifeLock?
    How do I know I can trust these reviews about LifeLock?
    • 4,150,603 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 2 stars
    Verified Reviewer
    Original review: Nov. 21, 2022

    OK I will first say that I WAS a long time subscriber of LifeLock for almost 10 years now and their service was great and the customer service use to be fantastic. As time has passed after Symantec/Norton purchasing Lifelock the quality of their customer services has greatly diminished let alone I keep having the Norton products shoved down my throat constantly through emails. I unsubscribe and they stop for a while and then resume.

    I purchased Lifelock services specifically for the services they offered not to purchase internet security for my personal PC. I think the merger of these two companies has literally wrecked the Lifelock brand and the level of customer service you will receive based on my experiences over the last 3 months which have been unconscionable coming from a company that is left to be responsible for the security of your personal information and identity of millions of people.

    Lots of things have changed in the web development part of their business and one things I don't like is, being on their web site you notice you really have to look hard within your account to contact customer support and you come to the realization you can't. There is no way after logging in within your account to send a message to Lifelock, you have to visit another web site, create and account and login again.

    The option given to contact support leads you back to a phone call which I will get into later, Facebook and twitter which I find extremely unsettling that a company that is protecting us from fraud chooses to use social media to allow contact for support. Not all of us use facebook and or twitter Nor do I wish to be communicating with LifeLock on these platforms. And then you have the chat window which for me never opened up but would not be much different the chatting with some one on the phone. For the most part it leaves you feeling they are trying more to avoid you then actually opening up a way for you to communicate. Good developers always have a means of communication within the account holders login area, more personal which I would expect when talking sensitive information, not facebook or twitter.

    So the reason I am leaving this information is to alert potential customers that you can sign up but you may experience much difficulty when it comes to getting help and a straight answer to your questions and when interacting with phone support you will be talking to people overt seas or who knows where and will in most cases have much difficulty understanding what they are saying and be left feeling that your information is not really secure, it leaves me feeling at unease.

    So here it is and this is why I will not be using Lifelock services any longer, my experience as it unfolded over the last three months. So it started 3 months ago and I remind you I have been a Lifelock member for almost a decade and always was provided great customer service and always got an individual on the phone that was American and I could fully understand and I was left feeling confident that I was being provided a valuable service and my identity was being protected.

    Now I call I get an individual that I struggle to understand, I have to ask them to repeat them self several times and in some rare cases I still am not sure what they said. I call to have issues resolved and they go through the action of doing so and insure me that all is correct and then a month later I get another email and text message telling me my subscription has expired. I called three times in the last three months because my account expired even though the individual on the phone assured me that the auto pay on my debit card was set active, it never happened.

    So for three months now I get an email and text message stating my subscription has expired, we set up auto pay all three times yet after a month it continues to be expired and I have to waste valuable time sitting on hold to talk to someone that will put me right back in the same situation the following month. After three months of this I have given up all confidence in Lifelock to manage my account and personal information based on the incompetency of their support people they hire.

    LifeLock needs professionals answering the phone not people that are located in a different location or country, people that can speak proper English clearly and so I don't have to listen to screaming children or pets barking in the background. Who are these people, where are they located and who in their right mind believes anyone would feel comfortable allowing them to access my personal account to assist me in any manner. This just = unconscionable to me and I would highly recommend not using Norton LifeLock services until they get better work ethics and clean up their operation when it comes to customer support.

    LifeLock use to have a fantastic web site that was easy to navigate and looked very professional. Now we have this ugly 1990's looking web site which appears to work hard on not allowing you to communicate with LifeLock and looks like someone slapped it together in a few hours. It's one of the reasons I altogether stopped going to use the web site. My personal feeling is Symantec should have their own web site so the web site isn't so confusing. If I want internet security I will go look for it.

    Last note when the LifeLock web pages were converted over to this Norton version not all information was carried over. My personal data like address and location were left empty and the state was Alabama which is totally wrong. It had removed most of my personal information and or entered it wrong. I also wanted to cancel my account and remove all my personal data off their web site today but I see no option allowing me to do so, kind of strange coming from a company that is suppose to protect you from your personal information being on the internet.

    I will find services elsewhere at this point seeing they continuously keep making my account expire and the people I call on the phone never get it correct, I can't communicate with someone from corporate that I can understand and when I asked to talk to a supervisor they would not allow me but once and that person did not correct my issues. I had to call 4 times in one day to get a supervisor in most cases I was just left on hold forever and never got a supervisor.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 25, 2022

    I have had a Norton charge on my account for years. I have tried to cancel it to no avail. I call the number associated with the charge, it's LifeLock and they want me to verify my account that I don't know anything about. All I know is that someone set up a LifeLock account on my credit card. They are very unhelpful in helping me with an actual fraud that they are making money on. I have gone through my credit card company and canceled the charges but they reoccur because it's a subscription. I even canceled my card and moved to a different credit card company, it just shows up again. LifeLock is not at all helpful in canceling the account. They read off all of the information to verify the account, I keep telling them I don't know anything. They just keep reading their script. No help. Norton is corrupt.

    6 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 11, 2022

      Pls. do not use LifeLock, save yourself your hard earned money, time and energy when you try to cancel, they say they will and then they continue to charge you. I cancelled May 2022 and still going through it. I called several time and last sept 28th 2022 to tell them the issue, they agreed with me, said they would refund and cancel my service...Called back today Oct 11th and guess what? They didn't! No refund and NO CANCELLATION!!! Going through credit card company now to start a case against them. They're supposed to stop this sort of stuff not instigate it. Dreadful. Shame on you LifeLock!!

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 3, 2022

      I am posting this after 18 years with LifeLock. Lifelock started out as a true pioneer in consumer data protection. Initially, we were truly happy with their services. But... But what happened to them? We cannot recognize the service that USED TO BE quick, intuitive, practical and proficient in consumer advocacy. Now, they are just a useless bloatware sidearm of Norton antiVirus Corp. Their tier 1 (and tier 2) representatives seem to be exquisitely trained to exude almost sycophantic politeness, but sorely lack basic competence. This is maddening! After half-a-dozen phone calls (each no less than 30-40 minutes), prompted by my desire to find out why ALL our bank accounts have been disconnected from LifeLock monitoring service, it would be great to talk to someone who can actually understand the issue involved, right? I mean, monitoring their clients' sensitive financial information is the main purpose of LifeLock... one would think. Wrongly.

      We are about to cancel LifeLock and take our chances with another credit monitoring agency plus a credit freeze with Experian/Equifax/TransUnion. I mean what's the point? At least once a year, seemingly for no reason at all, LifeLock (the monitoring company) STOPS MONITORING our accounts. We never get notified of this disruption, and the only way to resume the service is to delete all the accounts and re-enter all account numbers manually again. This arduous task would seem like a minor nuisance if it weren't for a massive theft of our identity that took place 7 years ago, where our information was somehow hacked, and someone filed tax returns in our names. (Oh, by the way, that's when we found out that LifeLock does NOT protect you from this common scam, despite their assurance that they fastidiously monitor the "Dark Web for [our] personal information." Also, they do NOT help you resolve this with IRS.)

      I know that I sound like just another frustrated customer (and I am... I mean, shouldn't I be?), but these guys should stop offering services that they cannot provide. You want to sell anti-virus software? Fine. Do that. But don't claim that you can deliver other services that you cannot. In our case, the account monitoring stopped three weeks ago (!).

      For the last week I've been crawling out of my skin in attempts to at least talk to someone (anyone) within or outside their Philippines service center, who would understand the seriousness of the problem AND perhaps be able to fix the issue. The best I got so far is a solemn promise that someone will call me back regarding this. I've been waiting for almost a week for this phone call. I can't imagine how it will go. Let's see... I get a phone call from an unknown number, where an unknown person will identify him/her/it/zer-self as a "LifeLock representative" and "in order to establish [my] correct identity" will ask me for... what exactly? My name and social? Date of birth? Address? Mother's maiden name? Have you guys gone completely insane or just generally stupid and severely incompetent?

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 30, 2022

      Purchased LifeLock's Ultimate Family Plus plan for me and wife. After setting up my account with representative on the phone I could not verify my wife's information. Called a second time and I was told to give it 24 hours to show up. Next day still the same, called again and after an hour on the phone with support we were told we get a call back in a couple days. Never received a call, we had call back again. Long story short after about half a dozen calls, we spoke to over a dozen support personnel. No one could help us, and we kept being transferred to others and we had to explain the issue each time even though we were told they were going to stay on the line. So, after about 4 hours of phone time with no resolution we had no choice but to cancel. It seemed no one had any idea how to resolve the issue. Terrible customer service.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Resolution response: Sept. 4, 2022

      I was given a refund within the 60-day refund policy.

      Original review: Aug. 17, 2022

      I purchased Lifelock because my identity has been used in the past and twice this year. However, after purchasing Lifelock, they appear to be absent from doing the things they suggest. Today, I received a notification from CreditWise that my info was discovered on the Dark Web. That is an area Lifelock monitors but apparently did not make this discovery. I thought I would hop online and send them a message. Think again, I tried every link but was unable to chat with a LifeLock representative. If I can't communicate or they are missing things other companies find, that is a deal breaker. This is terrible.

      20 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 16, 2022

      I signed up for LifeLock after discovering that I was a recent victim of identity fraud, someone had taken out a $3,500 loan in my name and of course never made a payment. I discovered this when my credit went from 810 to 690 overnight. I signed up for LifeLock so I could check and monitor any other possible identity fraud. Ironically, the day after I created my LifeLock account I had some fraudulent charges on my Amex card. When I log into LifeLock and check the alerts it says "Good news, you don't have any alerts or notifications to review". The identity fraud doesn't show up, the credit card fraud doesn't show up, just a green checkmark and a message that everything is good. Obviously LifeLock is terrible at doing the one thing they are supposed to do. So I cancelled my autorenewal, so that after the first year which I already paid for the account will be cancelled and LifeLock won't get any more of my money.

      The cancellation process immediately took me to an "Are you sure?!" page, I clicked "yes". Only to be brought to another are you sure page, then another, and another. I think I had to click yes about 6-7 times. At one point the yes button disappeared from the center of the screen where I had just clicked and was replaced by a "Don't cancel" button. Like a shell game. Now I feel like I've been scammed and ripped off twice, once by the person who took out a loan in my name, and once again by LifeLock. They use fear and deceit to take advantage of people when they are vulnerable.

      17 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 16, 2022

      I reported my identity theft to LifeLock because that is what they specialize in. Been paying for the service for several. Never heard. Facebook account was hacked and person racking up charges in my name. Never heard from Lifelock. Finally followed up and they indicate Social media account not covered even though unauthorized charges under my name. What does Lifelock do if they don't protect your identity and help fix issues.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 12, 2022

      Paid over $200 for one year. Saw something strange on my credit report. I called to ask a question. First was asked to enter information online. I did and got a ticket #. I was then told to call. I did and was transferred to a very loud call center in India where I spoke to a Iyesh who could not speak English well, could not help and would not transfer me to anyone whom I could ask some questions of. I asked to speak with the supervisor and after being on hold for an hour, had dead air for some time.

      I used my daughter's phone and called back. Took my account off of auto renew and at least that call got me the number for the three credit agencies. I was basically told to try and fix it on my own, but at least got a start there. Then went back and hung up on the first call, still dead air and no Supervisor. I called the credit agencies and got phone numbers for the credit card companies and confirmed my credit was locked. I then called the credit card companies myself. I NEVER got any call back or assistance from Lifelock. Will not cancel until I know there are no legal fees, but have no idea if I could ever of gotten through to anyone who would of helped me anyway. My suggestion look elsewhere.

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 4, 2022

      I am a 79 year old 100% Disabled Veteran and Legally Blind. I have been with Lifelock & Norton for a long time. It took only 5 minutes to sign up and when I don't need them everything is OK. I have needed them 3 times and each time I was told to take care of it myself. Today I called to update an expired credit card. It took me over an hour to verify my identity using voice, telephone and computer combinations. I answered question and furnished information over and over. I would say that it was the most customer unfriendly place that I have ever used.

      I really needed a Philidelphia Lawyer and a 13 year old computer whiz and a Navaho Code Talker to communicate with them. Afterwards I went to their website to make a complaint. After an hour of trying everything that I could click on I gave up. Live Chat didn't work either. Neither did the Forum. I finally found a place to create an account to use the Forum and thought that I finally connected, but no answers or any place to click to send messages and it was supposed to be live. I gave up and Googled and found this site. Being able to complain to somebody at least makes me feel better.

      24 people found this review helpful

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        LifeLock Company Information

        Company Name:
        LifeLock
        Company Type:
        Public
        Year Founded:
        1982
        Address:
        60 East Rio Salado Parkway, Suite 1000
        City:
        Tempe
        State/Province:
        AZ
        Postal Code:
        85281
        Country:
        United States
        Fax:
        (888) 244-9823
        Website:
        www.lifelock.com