LifeLock Reviews

I have been a subscriber before Norton became a partner. Alerts have been good and helpful, as have the added Norton features. I also have the mortgage protection feature with my subscription. I do wish the on-site support were US-based. I often get an agent with a strong foreign accent which makes it difficult to follow easily. As far as identity theft resolution, I have not found it to be as advertised. I ended up having to do a lot of the legwork myself, but finally got things resolved. Be aware that recovering lost funds isn't cut and dry. I had a situation of a company falsely representing itself as a Lifelock/Norton entity, and I was initially swindled out of $3K for a service contract. I realized I had been cheated about 30 minutes later, talking to Norton/Lifelock. I was told to cancel the transfer, but I could not get reimbursed becayse I gave the imposter my account info.

Had LifeLock and my identity was stolen. Little to no help from them. Cancelled subscription, went through hell reestablishing credit and then had my credit frozen across all three agencies for free.

I've been trying for two days to reconnect a credit card back to my account. The AI chat assistant was worthless. I was then bounced to three different levels of people to help me connect and I'm not on day three and the account is still not connected. I am also still awaiting a call back from someone at LifeLock. I have multiple verification emails from my credit card company indicating that the have authorized LifeLock access to my account, and still no confirmation from LifeLock other than a generic "Technical Error" has occurred.

Terrible customer service. Been trying to get a refund for over a month.

What a mistake I made signing up for Lifelock! Their customer service is an absolute mess, the dashboard services like financial monitoring don’t work and their customer service is unable to resolve technical problems. When you call the help line you get a never ending AI helper and getting to a real person is not easy. Every time you call they offer a web browser link to ‘track your conversation’, but when you say ‘yes’, the link is never sent to your phone. And on top of it all, when they need to escalate the issue they insist on asking for your SSN (even after online verification). When I refused to give my SSN to a random uninformed customer service agent in India, they refused to escalate my issue. After only having the ‘Total’ coverage for 4 days I canceled and demanded a full refund.

I have the Lifelock Total package and have had lifelock for over a decade. I have never had to call with an issue until today and it was a horrible experience. The persons I talked to were of no assistance, spoke poor english and didn't listen. They had their procedures and they would not veer off course. I have had several bank and credit card accounts hacked into and needed help on how to stop it. The only thing they did was tell me to call the banks and credit card agencies to dispute the charges (which I had already done).

Updated on 07/25/2026: NO... So far NOTHING has changed. Your Manila offices told me someone would call between 1:00 - 3:00 EST...They called me at 6:00 EST

If I could give zero stars, I would. Folks, the customer support is beyond awful. You will NEVER speak with an English speaker because… they cost money. If your issue gets resolved.. great. If not, that’s great too. The ONLY issue here is… did Lifelock save money by outsourcing and offshoring to the Philippines? Save your money, people. They will go to the ends of the earth not to talk to you. I will never renew. Total waste of time.

I have never been so put off by a service. We have been customers for years (10 +). I received a call about a payday loan being applied for using my information (6.9.26) . I immediately called Lifelock, this is where the issues really started. When you call in you are immediately directed to an obnoxious automated client service loop. Finally I was able to speak to two different people in the India Call Center. I was calm at first, explained that I could not understand him, said PLEASE multiple times. "Please let speak to a supervisor" Please speak slower" ..He laughed at me twice, and when I explained six times why I wanted to speak with a supervisor he hung up. I tried again today, and another horrific experience. My wife and I will be canceling our expensive ($1000 a year) service. I NEVER received help.

As a long time user of Lifelock, today was the first time I called with question. What a disaster, agent did not speak English well and I really couldn’t tell if I accomplished what I was asking. Very disappointed in Lifelock. Hope I never have a major problem.

Why would anyone bother with Life Lock when all three major credit bureaus will lock and unlock your credit reports for free. With a locked credit report no one can open up a credit card or take out a loan in your name.

LifeLock in the joke. I had my bank account. The bank blame me for it. I did everything LifeLock says. I wouldn't get a police report everything. The bank refused to talk to LifeLock for 6 months then the bank blamed me and LifeLock didn't do anything & Then Denied my Claim.

I had been scammed. I thought after the fact that LifeLock would be a good idea. No way. No customer service!! I got a zipped report of activity. Last night the help page was down. Today I got two separate out of country people who had no idea how to unzip a file. Then a long hold. Aren’t there any honest US companies anymore. I will cancel!!

Total waste of money. Left me a voicemail saying there was a problem and I had to call, ask some stupid kid who kept say um that he couldn't find any problem.

I’ve been a LifeLock member for at least 10+ years. At first, I was very happy and satisfied with them. Then, a few years ago, my bank account and financial information would continually get disconnected from LifeLock. I would have to reconnect multiple times, only to be disconnected hours or days later. I detected identity theft and fraud myself through reviewing my own data, hearing nothing from LifeLock. I reached out to them to ask why my accounts continue to be disconnected and spoke to someone who could barely speak English. Needless to say, this issue was never resolved. When I realized they’re offshoring, I was done. So tired of US companies offshoring American jobs for nothing more than cheap labor. The quality of service obviously suffers and they deserve to lose loyal customers.

Absolutely abysmal customer support. I've been a customer for many years. I applied for a credit card today and received a Life Lock alert about a hard inquiry on my credit. I attempted to log in to my account bu my 2 factor authentication codes were not working. Following the directions of the support chatbot, I tried to log into my account to retrieve a "verification" code.

Have yet to speak with someone to help with initial onboarding. When you do get through to someone they speak very broken English and hard to understand. While navigating language issues, it took over 20 minutes for them to verify my account (the account they are supposedly monitoring). I have only had the membership for a week, but am cancelling. If I am unable to get through to someone to ask a simple question, I have no faith that I would be able to connect with someone or get a problem resolved if there was a break to my security.

I am the victim of identity theft to the tune of 1.1million dollars. I have had LifeLock for years and never needed help until now. I immediately called them and got a woman in India who I could not understand a word from. I politely asked to speak with someone who spoke clearer English and she said that was not possible. I explained the emergency and she continually put me on hold and never came back with any info on what they could do. I got absolutely zero help and have not heard a word back. I will be cancelling asap. I would assume that a loss of this amount would garner some help, but no!!

ZERO STARS HERE!! My story is probably very familiar with a lot of others regarding this service..I decided to try this service based on a FREE 7-day trial period as long as it is cancelled within that timeframe...I cancelled the service the same day I ordered it... received an email from them stating it was cancelled which I saved..guess what?? I was charged on my credit card anyway. I did not activate the account in any way.. Does this sound familiar with other reviewers here?? I disputed this charge on my credit card and WON. I got that charge reversed and, just in case others are having this same problem with this company, I reported this "business activity" to my State's Attorney General's office for their review.

Called them on a item that came in and they would not tell me things about it and I never filed a app for a payday loan. I asked them on this, and they said that they have no idea what I was even talking about. I asked to speak to a manager and she told me they didn't have that option. I gave her one last time to give me a manager or else I would file a complaint and be speaking to my attorney. She once again said she don't have that option to get me a manager. I hung up on her. I then deleted my info and also canceled my membership with them. I would not recommend Lifelock to anyone at all. Stay clear, they call on the same thing that you did not do, they said you did.

If I could, I would give LifeLock a zero or a negative score. I called the company 5 times within the last week and have spoken to 8 different individuals. I have been transferred, put on hold, disconnected (even though the agent took my number in case of a disconnection and never called back), and given erroneous information multiple times. I have everything written down (dates, times, people I spoke with, reason for my call) and am currently on hold trying to resolve the same issue. The president of LifeLock should be mortified about this LACK of customer service.

Scammed for $1500 from a rep that said I would be transferred to high level of security from bank. Didn't happen. GARY **, name used is a scandal. Now no one will call me from LifeLock to handle matter.

American based???? No way. Have to talk to a person who does not understand english and even when you give their customer service the information needed, they slam the door shut without even solving your situation. They are taking monies out of our account TWICE for services that they are not providing and they are getting away with it because they are not in america. What a disgusting company ripping off seniors who are on a budget.

Pretty simple....Went online, 2 days before my automatic renewal, to cancel my service. After their long endless questions of, "are you sure you want to cancel", the very last questions was we will offer you 30 days for free. I accepted but they withdrew my money anyway. I called them and they refused to refund my money. Letting my credit card handle it. Was a member for over 10 years, thank god I didn't need them at any point, I'm sure they would have weaseled out of accepting any responsibility!

They're so expensive and they don't do their job. I paid extra $96 for them to help me remove my information on the web, my name was all over, they never did anything. After a few months of frustration, I called and their rep said, ,"You have to do the request yourself and we need your license number to put request of removal." Why did I pay and they said they can, and I wasn't gonna give any more of my info to them. He even said, "Don't worry. We monitor the activities on your name." This was in 2024 and early 2025. I believe because of my info all over the web and all these data breaches, I had ID theft issue, my cc was getting charged every other day of small amounts and they never alerted me. Luckily I checked my balance and I had charges for gaming cards every other day, they were using my SSN to a store.

Lifelock is the biggest scam out there. Their advertising is comical, bordering on ridiculous. Having supposed Security experts testifying that you need their services--what a joke. Save your money. How do you think they are able to spend millions on advertising and info-commercials.

My wife talked to three different agents trying to update our LifeLock information. They had our old email and a phone number which was not ours. She answered the security question and they wanted to send a security code to the wrong number or email. When told we would not get the code, they seemed not to be able to help. Wife hung up. I called and talked to an agent and asked for a supervisor. Agent said not possible. I asked for an alternative way to get this resolved. She wanted to talk to my wife.

My identity was stolen. They took no action. Advised me to contact all of the credit bureaus and that was it. Never mind the attorney fees and time it took. Also no mention of contacting the identity theft government website and filing affidavit, the attorney general, all of the creditors and at least 10 other contacts and actions necessary. They did not even open a case for me at the bare minimum. Scam if you ask me.

Credit coverage not good. My credit card was run up and defaulted on during a long term stay in the hospital. I had no way of knowing. My score went from 850 to 602. Lifelock refuses to help. My credit card company doesn't care about the hospital bills proving my stay. The government is of zero help. Don't believe their adds for help to resolve theft. Beware.

I have been with LifeLock for about 15 years and this review is based solely on my experience during this time and is my opinion. The customer service experience has been nothing but frustrating and almost stroke inducing. Every time I have had the need to call and speak with a human, I end up with high blood pressure. It is unlike anything that I have ever experienced in my life. My renewal recently came up and I tried one last time to call them and discuss my options. The initial person could not answer any question and clearly was not listening to anything I had to say. When I asked to be transferred to her supervisor..guess what, I got disconnected.

Norton/LifeLock’s customer service is non existent. After spending at least 10 hours trying to figure out why I could not get online with my account I finally decided to call Norton so I could talk to a person. Spent another hour searching their website and the web for a customer service phone number. They don’t have one damn number on their website and I HATE chatbots! By that time I had had it with Norton and decided the only way I could get a hold of a person was filing a BBB complaint which I did. I highly encourage everyone to do the same. Finally a live person called, who I had a difficult time understanding. By the time a Norton CS person called I had somehow figured out what my problem was. I told the CS rep I had solved my problem but am extremely displeased with their non-existent CS and lack of a live person CS phone number included in their Contact Us information.

Anyone that gives LifeLock a 5 star rating, I would bet, has never tried to get service from these people. I had my credit card breached, someone tried to change a password on another of my accounts, and my computer was hacked; all on the same day. So, I called Life-Lock. Their website was no help. They just run you through lots of pop-up ads to upgrade service. When you push "Contact Us" you get a robot that does not provide the options you need. When you ask to speak to an agent, they refuse, and keep asking the same irrelevant questions over and over. I was on the phone for well over an hour until I finally got a live agent.

I've had a LifeLock Subscription for over 7 years, and have not needed their help until this year. I recently received a fraudulent 1099 in the mail from a ride share company which I have never driven for, so I reached out to Lifelock to help me through this issue. First, their phone system is extremely unhelpful, and keeps directing you in a circular conversation and tries to get you to hang up the call. Finally, after begging the system to allow me to speak to a human, I was connected to a call center in the Philippines after a 20 min hold. The woman on the other end had a difficult time communicating with me (and as a side note, the phone system ACTUALLY encourages you to text their reps because they know there is a language barrier). When I explained my situation to the rep, she asked me clarifying questions which she kept repeating back to me incorrectly. I had to correct her on numerous occasions.

I paid for a year of Lifelock after my bank account was compromised - what a mess, hackers got ahold of my email and were sending me horrible messages and I panicked and paid Lifelock. What did I get for the my money. Absolutely nothing. Zilch. My email was again hacked, no notice from them, no protection. The really wry thing about this is that they turned around and charged me an auto renewal of over $300.00. Norton/Lifelock became the hackers! I never signed up for renewal, but they auto-renew everyone and it's not easy to figure out how to stop it.

Worst customer service I have ever experienced. All reps from India and hard to understand. It started with not being able to get online. When I tried to reset my password they send you an email with a code. Problem is you must put in the code with 20 seconds and you don’t get the email for 30 seconds. When I went in to customer support you have a menu to deal with and after several attempts I got a real person that could not fix the issue. I decided to just cancel. I was transferred 3 different times after answering several questions. Finally got to the right person who needed email, phone number last 4 of SS and year born. I was on hold between transfers for over 30 minutes

Called them multiple times in the last 4 years to cancel the yearly subscription charge, tried to dispute with our credit card and the charges keep happening 4 years in a row now. Having to cancel our CC.

I have been a customer for many years. I cannot access my account in their app or on the web. I have called their tech support in Asia three times. I was promised a callback from Tier Two support, but I have not received one. As of today, they are now telling me it will be another five-day unit until the problem is resolved, according to an agent named Gurjot. I hope no one else has to go through this process. So far, 1.5 hrs of wasted time.

Very poor, this is user unfriendly, customer service Is not helpful, impossible to sign on, English is unclear, I thought they were USA based, I get transferred fr money call to another, this wastes time.

The Company's rep reached out several times to improve and fix the situation.

Been having issues with one of my accounts with LifeLock. My issue started Aug. 2025 to date with 26-phone calls to them (LifeLock) to correct. They correct for a few days but then back to Off-Line. I have been told that the issue/s have been directed to Level-3 time to correct and they call me, UNTRUE!! Called again today and the supervisor stated I will receive a phone call back within 3-hours, wrong again. Account is still offline!!! Been with LifeLock now for 15-plus year but since Norton took over it went downhill. Do not sign up and pay all this money for provoked headaches.