LifeLock Reviews

We’ve been customers for many years. The mobile app is the worst. Example - yesterday I get a text re possible use of my data, when asked to verify the link (that they sent me) takes me to a site that says my account isn’t set up. Then try to go in thru Norton app. Instead of getting a login page I get a “buy Norton” option or a “redeem subscription option”. After closing and opening several times, reinstalling the app nothing changed. Where did my access go. Turns out I was supposed to hit the redeem subscription button which would take me to login.. Who does that? Constantly more worried about selling me new stuff than helping me protect myself, even when I have the service they’re pitching..

A charge appeared on my Credit Card for Norton - no mention of Life Lock, and no Phone Number. I called to report fraud and have my Card cancelled. Afterward, I found out that Norton had charged an outrageous amount for a renewal, five Weeks early. I had not idea and no communication from them. I cancelled my Account. Customer Service is in the Philippines, not in the USA (unless we still own them!). Hard to understand the Agent.

Stay away from this company. I had been a customer since 2020, but in June, I decided to cancel my yearly subscription after receiving an auto-renewal alert. I got a cancellation confirmation email and thought that was the end of it. Today, I was shocked to get an alert from Capital One about a questionable charge from Norton LifeLock. They were trying to renew my membership again — even though I had already canceled. What makes this worse is that Capital One just sent me a new debit card as they are moving to Discover, and I had only just activated it. The only person with that new card information is me. So how did Norton LifeLock get my updated debit card info? This is exactly why I keep my debit card locked.

I can only say one thing about this company and product: they have some excellent, professional, and friendly sales folks. The product does not work. If you think it has you covered, it does not. Getting to a live human is a lengthy process when you get through--oh my, rude is a kind word with what I experienced. They do not catch the dark web compromises, bank fraud, and who knows what else. Please do not count on them. I purchased a comprehensive $239 ish, but then came the ads for upgrades for better coverage. The product is not trustworthy, nor was the customer service worthy of trust. If others have had a great experience, that would be fantastic. (But, do they really know they were securely covered?) Argh.

Back around 2022 / 2023 my identity (my company) was used to take out a "Covid" "Crisis" loan via the SBA in my company / my personal name. LifeLoc was alerted of the situation and had asked if it was me. At this point everything went south.... They did nothing to protect my Identity. In fact I was contacted by the SBA about default payments on this loan. I contacted Lifelock but for two days had to deal with personnel in the Philippines & when asked to speak with a manager was hung up on several times.

I use this company for about over six months and I had more fraud alerts and more people. Use my Social Security number than I did without it. When I canceled my subscription, I was told after somebody tried to use my information to open a bank account and get a credit card that I had to wait for a representative to call me which they never did. Somebody also opened a PO Box in my name while still with this company, and I was never informed. Very very sad.

Customer service is HORRIBLE! Charging auto renewals 6 weeks before it expires! Difficult to reach a human! Not good monitoring! Data breaches and dark web breaches not picked up. Save yourself the aggravation. Find someone better! Never again!

First of all, Norton LifeLock is EXTREMELY expensive compared to MANY viable alternatives, such as Aura. To add insult to injury, they CONSTANTLY SPAM ME with Pop-up desktop ads to purchase ADDITIONAL services, which are INCLUDED with Aura! These ads are VERY DIFFICULT TO DISMISS. Norton also has HORRIBLE customer service. Directly contacting LIVE help is EXTREMELY DIFFICULT. I contacted them more than ONE HOUR AGO regarding an erroneous LifeLock Alert. The support page said I was in queue for a call back in 3 Minutes 30 Seconds. I watch it count down to ZERO, AND NO CALL. 1 HOUR LATER, STILL NO CALL!

My name is Christine ** from Burlington Ontario Canada. Someone is using LifeLock against me and I am the real person. They hacked my computer. My bank I can't get access to and I was considering buying this product for myself but instead someone bought it and is using it instead of me. People think this is safe but it is not because people can pretend to be you and harm you with it. I am the real Christine ** from Burlington Ontario Canada.