Suspicious phone call regarding a non-existent bank account. The woman wanted me to confirm my social and became irate when I refused and threatened me with a lawsuit. LifeLock explained what they could or could not do and gave me some helpful suggestions. I feel very comfortable that LifeLock has my back when my financial security is at stake. Thank you, LifeLock!
When I called to report that I had lost my purse the man I spoke to was very understanding and helpful. Fortunately I found my purse before I had wasted too much of his time. Needless to say I was relieved and happy.
LifeLock has been a great asset to me, they have caught fraud attempts on my credit through the years and it is even more important today to have their service. I feel it is worth whatever the cost to keep your credit protected. I would recommend this service to anyone. Thank you LIFELOCK.
Someone was or is using our email for improper purposes. They informed us of that. This helps to ease my mind because it is so easy to get a person's email then sell it to corrupt people that have nothing better to do than try and suck you into improper circumstances.
Our representative was amazing and stood with me step by step. I was very impressed with LifeLock and how quickly they contacted me when my info was used. It was easy and I feel so safe being in their hands.
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Thank you for taking the time to provide your feedback. I'm so sorry to hear you were on hold so long and transferred a few times. Our goal is to ensure that our calls are addressed quickly every time. Our members may cancel anytime and can do so by logging into their secured portal and sending an email to request to cancel or by calling 1-800-Lifelock(543-3562) press option 1, then option 4 to cancel. Available 24 hours a day, 7 days a week.
We valued you as a member.Sincerely,
Original review: Oct. 19, 2016
It takes a few minutes to sign up for membership. But try to cancel it, and good luck! After being their customer for many years, I saw absolutely no value to what they are selling. So I decided to cancel my membership. I spent over an hour on the phone being passed from 'agent' to 'agent' and put on hold. Pretty disgusted; will never do business with this company again.
I've had the opportunity due to a family members misfortune to test out about 10 different identity monitoring services and options and LifeLock is by far the best. Your information is organized, visible, and easy to access. The program is easy to operate. LifeLock keeps tabs on your info and has a great alert system that you can easily interact with immediately. Service agents are cheerful, willing, and do the work for you; they know what to do to get it done. The site offers a lot of other helpful information if you need to act on your own for other issues or have questions. Comparatively with the other programs, the other programs often deliver hard to decipher information or alerts and there is little to no assistance to deal with it. Maybe they are for someone who has a lot of time on their hands and loves a good chase. LifeLock does what it says it does and it offers a good service.
Hello, I am very sorry to hear your card was compromised. LifeLock is unable to track your spending and we would not know about any transactions on your cards. Due to privacy laws in the banking industry only the bank or credit card company that issued the account can monitor it for possible unauthorized charges. The LifeLock alert network includes a variety of product features and data sources. Although it is very extensive, our network does not cover all transactions at all businesses. So you might not receive a LifeLock alert in every single case. If you become a victim of identity theft while a LifeLock Member, we will spend up to one million dollars to hire experts to help your recovery. The benefits of the service guarantee are provided under a master insurance policy underwritten by United Specialty Insurance Company. For full details, terms, and restrictions on the policy, see LifeLock.com/legal. Again we apologize for any inconvenience this may have caused.Jamie Huckaby
Original review: Oct. 13, 2016
I had two separate instances of fraud on my credit card and neither time did Lifelock catch it. My bank caught the charges and canceled my card then issued a new one. This happened a second time about three weeks later and again Lifelock did not notice the fraudulent charges. Again my card was canceled and a new one issued.
LifeLock alerted me that someone was attempting to get a credit card through Capital One in my name. The matter was handled expeditiously as I was bridged with Capital One representative and the potential problem was nipped in the bud.
Awesome people to work with. Tenise really went out of her way to help me. It's very scary when someone tries to borrow money with your personal information. Theft identity is very horrible when it comes knocking on your door. I thought that happens, I just didn't think it would happen to me. Thank God for LifeLock!!!
I had my wallet stolen from my vehicle with all my credit cards, driver's license, social security card. The thief applied to every credit card application on the Internet online. With LifeLock in control they alert me when a new application is applied for and we both contact that bank or card supplier to let them know this is a fraudulent application and they make the necessary denial of application and send it to fraud department. I suggest everyone get LifeLock to protect their identity and have peace of mind. LifeLock to the rescue.
The initial notice was very timely. Their follow thru was friendly, thorough, and effective. They held my hand as they connected me with the 2 banks where someone opened accounts in my name. Well worth the price.
Sr. Member Affairs Specialist
Original review: Oct. 10, 2016
I no longer desired to use this service so I did not update my cc info from the previous year so they should not have been able to renew/charge me. They waited a month or two and then snuck in and fraudulently charged my new cc. I called them out on it and they cancelled my account. Now I went and looked and they did not refund the total amount they charged me. Supposed to be protecting from fraud, but they are the fraud!
Have been notified that my name was used to secure credit cards in my name. I never applied for credit! LifeLock has notified me of this fact and has made it possible to shut down all requested cards to date in my name.
My experience with LifeLock has always been good. I always feel they are right on top of things, and the people I have dealt with are very knowledgeable and polite. I definitely would recommend them to anyone who wanted a credit monitoring service.
Hello, sorry to hear you have been having a problem cancelling your account. We have reached out to you, but was only able to leave a voice message. Please contact us at 1-800-543-3562 at your earliest convenience and we will assist you in cancelling your account. Again we apologize for any inconvenience.Jamie Huckaby
Original review: Oct. 4, 2016
I was able to sign up over the phone. However now that I am trying to cancel, I am been given the run around, and will not allow me to cancel by phone or email. Because I was lock out of my account, although I supplied my password. I tried to reset the password by email and the account remain locked. Call by phone and still was not able to do so. I am frustrated. All I want to do is close this account.
You & other credit cards HAVE THE NAME & ADDRESS of the person attempting to use our credit information, etc. in INDIANA, but will not reveal it so it can be reported to law agencies. Nor do you give direction on how to do so. So it goes on and on with no resolution, just more frustration & activities.
A LifeLock staff contacted me and helped through the mediation process (calling the company that credit card application had occurred under my name without my consent and awareness), she was professional and patient. She went above and beyond the call of the duty to help me. Issues were resolved, but the confidence, professionalism and warmth of the staff made the process very smooth.
I was notified by LifeLock that someone had applied for a Chase credit card using my social security number. LifeLock resolved the issue in minutes with a conference call to Chase. Chase assured me that they had denied the application, because I had placed a 2 year freeze on credit inquiries. The only way the credit application could have been approved was for them to call me for approval. Hooray for both fraud depts.
I answered your questions concerning an alert with a "NO" to the question about opening a new account for two reasons, (1) I opened a J.C. Penney account earlier in that day but was told that it was a "temporary" account, So I thought you wouldn't want that considered in your query, (2) I noticed that on your question sheet you entered your Data Source as Synchrony Bank. I didn't open any account with that bank, but during my conversation with one of your agents I was told that that bank handles most of the larger retail customers accounts, hence my application went to Synchrony Bank and you folks quickly jumped into an investigation. My "NO" was changed to a "YES", and I guess everyone is happy.
Became a LifeLock member in 7,August of 2016. Today is September 27th and I still cannot get a copy of my Equifax credit report! Issue: I could not answer the identity verification questions presented by Equifax. Well of course I can't because the questions do-not-apply! I've never owned a home or lived in Utah, don't own a Toyota and don't have any store credit cards! So, first I was told it would take 30 calendar days to resolve by a customer service rep, now it's 30 business days! Then just this past Friday September 23rd I was told a supervisor would contact Equifax and call me back sometime after 1:30pm (cst). Waited around, No phone call. If this is the way you run your business by buck-passing another company needs to step up and take away whatever market share you have... can't be great! Service to date piss poor!
I have had several alerts over the years I have been a member of LifeLock. Some have been me seeking a loan, refinancing etc. Some have not. In each case LifeLock was there monitoring what was going with my account, ALERTING me to transactions. I am very comfortable with LifeLock looking out for me and my family. I trust them 100 percent. Thanks LifeLock.
I have been extremely pleased having LifeLock. I feel so much more secure. They have notified me immediately whenever there is anything going on with any account that could be a potential threat. I highly recommend the service to everyone because it is a different world out there and you need to protect what you have from being "hacked".
Sr. Member Affairs Specialist
Original review: Sept. 22, 2016
In the past three months I've had three successful hacks into my credit, including $7K in unauthorized purchases on an existing card, a new credit card opened in my name, and another attempt to open a credit card in my name. Lifelock did not contact me about any of it, nor have they responded to my email requesting information about why I wasn't contacted. Very disappointed, because up until July I was fairly happy for the (premium) service that I'm paying a lot of money for.
Thank you for your feedback. I have requested an additional 3 month refund for you. Please allow 5-7 business days to be processed by your bank. I am sorry to hear your information was breached and used. There are several things you can do to watch for fraud at this time:
Monitor your transactions: Keep an eye on the activity on your credit and debit cards, looking out for any charges that don't seem to be yours. Report suspicious transactions immediately to your bank or credit card company.
Watch your credit reports: You can get a free credit report from each of the three major U.S. credit bureaus each year, and you can pay for more frequent access. Get more information from the Federal Trade Commission at http://www.consumer.ftc.gov/articles/0155-free-credit- reports.Sincerely,
Original review: Sept. 21, 2016
I was reviewing my bank account and realized that there was a charged that did not made sense. Never seeing the company (Lifelock). Never subscribed to it. After further search there were 5 monthly charges. Called the 800 number and explained my situation. After being on hold for a few minutes, rep Mari mention that it looked that a 3rd party company signed me up for possible commission. They had my personal information right except for the email and the phone number. To add insult to injury, agent Mari commented "See this is why you need our company. Someone has your personal information why don't you give me your real email and phone number and you can keep this account."
After requesting to stop the membership and full refund the agent Mary said that unfortunately they could only refund 2 months (and they will pocket the other 3 months) even if is not your fault. Their excuse not to refund your money is that I was my responsibility to check my bank account for reincurring charges (sometimes hard when you only use one account for everything). So beware, even it was not my fault I lost and the winner is Lifelock (pocket 3 months) with their excuse "that is not their fault that a 3rd party is doing it". And still they will pocket your money.
Sr. Member Affairs Specialist
Original review: Sept. 17, 2016
I reached out to you unsuccessfully. I was told that someone would get back to me. My cards were used in foreign countries, but only heard from my bank.
Resolution response: Sept. 17, 2016
I was very unhappy with the initial response by LifeLock to the fraudulent activity on my account but today they showed a professionalism and directness that was very impressive. Kim on resolution team took care of the problem and placed a 90 day fraud alert on my Credit Acct. Excellent resolution!
Thank you for taking the time to speak to me today regarding your experience.
I am glad to hear this matter is resolved to your satisfaction and you have had all your questions answered about the alert process. We value you as a member and appreciated your feedback.Sincerely,
Sr. Member Affairs Specialist
Original review: Sept. 15, 2016
Last Friday I was notified of possible fraudulent activity by Lifelock. When questioned about applying at Barclay bank for credit I quickly replied I had not applied anywhere for credit. My Ssn, dob and name was being used fraudulently! I called Monday morning to request Lifelock stop the Barclay application immediately and was told the case was being investigated and there was nothing I could do. I tried reaching Barclay personally but was never able to reach a human!! Now it's Thursday night and I received an email that Lifelock tried to call me today. I don't know who they called but it wasn't me. I am very disillusioned with their handling of a fraudulent use of my information. This is a nightmare!
I was alerted to a new credit card application that I did not submit. The person had my birthday and social number. I was scared and mad. But, LifeLock had caught the application in time, contacted the credit card company, and resolved the event. They even set-up the three-way call with the card company. LifeLock had my back. They are great and have advised my family members to sign up now.
My police vehicle was broken into and the thieves stole my departmental weapon and personal items. LifeLock stepped up and protected my personal information and monitored my information giving me peace of mind during a trying ordeal.
Original review: Sept. 13, 2016
I joined LifeLock in May after someone tried to open an account in my name where I already have an account. Last week another attempt. Called LifeLock to get help-they told me to call all 3 credit bureaus. What did I pay for? Cancelled membership!
Rob DouglasIdentity Theft Protection Contributing Editor
Rob Douglas is an information security consultant specializing in the investigation and prevention of identity theft and scams. Rob is one of the nation’s leading authorities on the use of social engineering, impersonation, fraud and pretext to steal personal information. For two decades, Rob has assisted the financial services sector, the telecommunications industry, the general business community, government and law enforcement agencies to better understand the scope and methodology of identity crimes through presentations, educational materials, auditing and consultation.
More about Rob→
LifeLock is an identity theft protection company that is headquartered in Tempe, AZ. Founded in 2005, the company is considered one of the leading identity theft protection companies in the world.
- Plan selection: There are a wide range of plans available from LifeLock, including Standard, Advantage, Ultimate Plus, Junior and Wallet. This allows users to tailor their protection level to their needs.
- Many protection points: In order to protect customers, LifeLock takes a comprehensive approach, monitoring credit scores and reports, loan requests and more.
- Live customer service: The company provides regular, live customer service to clients so that they can contact and talk to someone when they have issues, questions or concerns.
- $1 Million service guarantee: LifeLock's $1 million service guarantee ensures that the company will spend up to $1 million to help get a customer's identity back on track after a case of theft.
- Wallet services: The company's LifeLock Wallet program allows users to have free backup storage of their important cards.
- Best for People who have had their identity stolen, people who have had personal items or information stolen, people at risk of identity theft, people with children who have social security numbers and people who frequently use credit cards.
LifeLock Company Profile