Identity Guard Reviews

We have the family plan and after 2 months I had password issues, I never received any emails to try and reset and I tried to resolve it with them and got nowhere. Then at the end of our year term my husband decided to cancel, he contacted them to cancel but then they still tried to charge another membership year, our card was blocked when they tried to charge it, he contacted them and they yet again attempted to charge the card twice to restart a membership without our consent. DO NOT GO WITH THESE GUYS!!!! We were optimistic in the beginning. Thought it was a great product but after a while turned out to be a complete waste and then them trying to charge us after we tried to cancel multiple times.

I had a credit card issue and called the number on the website. I explained the issue to the person and was advised I would need number and that I would I kindly wait for an AD to run - a waste of time but I wanted resolution. Next came a query for certain information related to my account ignorer to get the necessary number. Unknown to me and never mentioned was that I was providing data for a ID Guard account. A charge came through on my account a couple of days later. I called the ID Guard number and the person refused to cancel going on and on about it is introductory only and I should wait. Finally I was told I would be sent an email telling me the process of cancelling. Never arrived. This is an unbelievable frustration. Falls under the heading of SCAM. Still trying to cancel.

Lately, our experience with them has not been so good. My husband passed away, so we had to put him on my heritage account and I've had trouble accessing it. I can't get in. I've called and they were gonna have somebody call me back but I have not heard back. I've never had an issue with them before, so I hate to ding them on it. But it is troubling to me and I've been a little frustrated with that. But they do a good job and they send notices.

I had some problems with credit cards. I called in to talk to them and it was recommended that I bump up to have more protection. The rep was super nice, patient and explanatory, knew what he was talking about. I'm pleased. There was an AT&T problem with their records getting hacked recently and I was one of the ones who got hacked. They were offering me Experian. I called to talk to someone to see if I needed both and they said no. If I had Identity Guard, I wouldn't need to buy the others.

Identity Guard's reps were professional and capable. I've always been happy with how they handle things and I'm happy with the value for the service.

Purchased plan for 12 months, then cancelled prior to renewal. Never notified of anything whatsoever except charge for renewal. Apparently cancellation never recorded at ID, hence company charged me for another year. Refused to refund next year's payment.

I was hacked and the hacker got my social security number as well as my credit card number. They charged $5,000 on a credit card to Nordstrom that I don't even have, which was why I got Identity Guard. I went over some things with the rep and got the service set up. It makes me mad that I have to pay for it because of the whole situation. But it’s fine. I have to pay to protect my information. I did nothing wrong so it aggravates me but it is what it is. I'm thankful that there are people out there that can help me. So, I'm good with it. I got an email from something and I called Identity Guard and everything seems to be fine. They’re watching everything. So that's all I need.

I had inadvertently put my information out to an individual who was not a relative whom I thought I was speaking with through texting. So, I looked Identity Guard up. I've been with them for a year now and I get monthly reports on whether or not any of my identity or any of my information is on the dark web. I contacted Identity Guard and let them know that I had taken care of all this from my end of it and they didn't have to do anything else after that. I spoke to one of the agents and he knew exactly where it was and when it was opened up. He had all the appropriate information. He couldn't tell the name of the store but that was a given. I had no idea that it was a "credit card" and not a rewards card. They notified me about it so quickly and it was peace of mind, more than anything.

They're pretty good. I've been to their website and it's pretty good too.

We purchased the family plan. Our experience with them has been very good and I'm satisfied with the service. My wife had opened something at Dillard's and used a credit card to save money and they alerted. But sometimes, I call in and they say, "We can't find your account." I would like more direct access when I need it. Other than that, the service makes me feel more comfortable.