Identity Guard Reviews

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About Identity Guard

Identity Guard is an identity protection company that offers monitoring services and comprehensive software protection against cyberthreats. The company has a variety of plans, and it monitors and notifies you of any changes or alterations to your account.

Pros
  • Monitors for account changes
  • Easy-to-use app
  • Range of plans
Cons
  • Advanced plans can be pricey

Featured Reviews

Co, CO
Verified purchase
Identity Guard seemed the most robust among others so I went with them. I had been living abroad and Identity Guard was sort of a way for me to keep tabs on what was going on here...

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Tampa, FL
Verified purchase
I receive alerts from Identity Guard. At the beginning, it was more active. And it is nice. If I tried to open an account, they immediately detect that I am opening an account and...

Read more

What is Identity Guard?

Identity Guard provides identity protection monitoring services and software to help prevent your identity from being stolen. Its services range from monitoring the web for your information to identity guard insurance. It helps protect your privacy and prevent your accounts and information from being used fraudulently. It also lets you track this vital information with the company’s easy-to-use dashboard.

You can use the Identity Guard app to get access to all notifications, including additional access to alerts, credit information, changes to public records, addresses, accounts and apps in your name and the latest news on identity theft incidents.

Identity Guard Plans

Identity Guard has options for personal, family and business plans. The Value plan for an individual is the cheapest plan and covers basic identity protection, including data breach notifications, dark web monitoring, high-risk transaction monitoring and safe browsing.

The Total and Ultra plans for personal use add protection such as bank account monitoring, credit score tracking, criminal monitoring and more. Family plans offer the same packages and protections but for more people. Business plans focus on breach response, but the company also offers a basic and more advanced option.

Identity Guard Pricing

Users can pay annually or monthly contracts with any plan. At the time of publication, the Value plan starts at $6.67. Prices climb to $19.99 for the Ultra plan, which offers the most coverage. You can get a Family Value plan for only $10 per month, a Total plan for $13.33 or a high-coverage Ultra plan for $26.67. Business plans range from $36 to $265 per year.

Identity Guard FAQ

Where is Identity Guard located?

Identity Guard is based in Herndon, Virginia.

How does Identity Guard work?

All you have to do is choose your security plan and then create an account with Identity Guard with information like your name, birthday and social security number.

Is Identity Guard worth the money?

Identity Guard is a good investment in cybersecurity. For most people or businesses, it’s worth the money to know that their personal information is secure.

Is Identity Guard safe?

Yes, Identity Guard’s identity theft software is safe and a good investment. The company offers a variety of plans that fit different budgets and provide varying levels of protection. Customers looking for everything from basic coverage to advanced protection options should be able to find a plan that offers what they need. If you’re interested in protecting your personal information, visit Identity Guard’s website to choose the plan that’s right for you.

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Identity Guard Reviews

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    How do I know I can trust these reviews about Identity Guard?
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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed March 20, 2025

    We had an attack on our identity and when reported to Identity Guard we got transferred all around and promised calls back. Meantime while this thief was putting an few applications in at Capital One Identity Guard sat back, did nothing to help. I called Capital One and reported and I'm not even a Capital One customer. Then I call Identity Guard next day as I still got no call back same run around. I then ask for a supervisor and they just put me on hold over 30 minutes plus. Think twice before using these services. Worst ever, worst customer phone support.

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    Clyde increased rating by 3 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with Identity Guard, Clyde increased their star rating on April 2, 2025.

    Updated review: April 2, 2025

    I had to push Identity Guard to review their records where they confirmed that I correctly had cancelled the account in time. They then reimbursed me and apologized. So I give them credit for that, but sad that I had to go to the lengths I did to resolve this. "The customer is always right" is a thing of the past and instead it should be "The customer needs to prove that they are right".

    Original Review: March 11, 2025

    I cancelled once online, which they ignored and then via phone which they claimed was after the cancel date so will bill me for the year. I am certain I met their ridiculous date, but they ignored it until the time expired. Do not trust these guys, get real ID protection. What other company has a policy that does not allow cancellation for an entire year?

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      Customer Service

      Reviewed Jan. 31, 2025

      I want to share the frustration that I missed the reminder email about auto yearly renewal and one day after being charged had to pay for another full year. Of course I have to own missing the email a month before that I would be charged but upon realizing that I wanted to stop my service was told that once charged it can't be taken back. That policy should be changed and I deleted my account in full even though I had a year paid for so that I don't get auto charged yet again in 2026.

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      Customer ServicePrice

      Reviewed Oct. 5, 2024

      We have the family plan and after 2 months I had password issues, I never received any emails to try and reset and I tried to resolve it with them and got nowhere. Then at the end of our year term my husband decided to cancel, he contacted them to cancel but then they still tried to charge another membership year, our card was blocked when they tried to charge it, he contacted them and they yet again attempted to charge the card twice to restart a membership without our consent. DO NOT GO WITH THESE GUYS!!!! We were optimistic in the beginning. Thought it was a great product but after a while turned out to be a complete waste and then them trying to charge us after we tried to cancel multiple times.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 9, 2024

      I had a credit card issue and called the number on the website. I explained the issue to the person and was advised I would need number and that I would I kindly wait for an AD to run - a waste of time but I wanted resolution. Next came a query for certain information related to my account ignorer to get the necessary number. Unknown to me and never mentioned was that I was providing data for a ID Guard account. A charge came through on my account a couple of days later. I called the ID Guard number and the person refused to cancel going on and on about it is introductory only and I should wait. Finally I was told I would be sent an email telling me the process of cancelling. Never arrived. This is an unbelievable frustration. Falls under the heading of SCAM. Still trying to cancel.

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      Verified purchase
      Customer Service

      Reviewed June 1, 2024

      Lately, our experience with them has not been so good. My husband passed away, so we had to put him on my heritage account and I've had trouble accessing it. I can't get in. I've called and they were gonna have somebody call me back but I have not heard back. I've never had an issue with them before, so I hate to ding them on it. But it is troubling to me and I've been a little frustrated with that. But they do a good job and they send notices.

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      Identity Guard
      Response from Identity Guard

      We extend our deepest sympathies for your loss. We sincerely apologize for the difficulties you've faced. A member of our team will contact you shortly to address these issues directly. If you prefer to reach out to us, please call 800-910-6548. Rest assured, your security is our utmost priority. Should you encounter any further challenges or have additional concerns, please do not hesitate to contact us. Thank you for allowing us the opportunity to safeguard your identity.

      Verified purchase
      Customer ServiceStaff

      Reviewed May 18, 2024

      I had some problems with credit cards. I called in to talk to them and it was recommended that I bump up to have more protection. The rep was super nice, patient and explanatory, knew what he was talking about. I'm pleased. There was an AT&T problem with their records getting hacked recently and I was one of the ones who got hacked. They were offering me Experian. I called to talk to someone to see if I needed both and they said no. If I had Identity Guard, I wouldn't need to buy the others.

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      Identity Guard
      Response from Identity Guard
      We're sorry to hear that you were impacted as part of the AT&T Breach. We appreciate that you chose Identity Guard to both help resolve your issues and be on the pulse of any future concerns. Please rest assured that if you encounter any further problems, our dedicated White Glove Specialists are here to provide you with expert assistance and support. Your peace of mind is our top priority.
      If you have any further concerns, please contact Aura at 833-552-2123. We are available 24 hours a day.

      Thank you for providing us with the opportunity to help protect your identity.

      Verified purchase
      Staff

      Reviewed May 16, 2024

      Identity Guard's reps were professional and capable. I've always been happy with how they handle things and I'm happy with the value for the service.

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      Identity Guard
      Response from Identity Guard

      Hi Sherry! Thank you for taking time to let us know you are pleased with Identity Guard! We know that identity theft is a stressful event and we appreciate that you chose Identity Guard to help with any future concerns. If you encounter any issues, our dedicated White Glove Specialists are here to provide you with expert assistance and support. Your peace of mind is our top priority!

      Price

      Reviewed May 6, 2024

      Purchased plan for 12 months, then cancelled prior to renewal. Never notified of anything whatsoever except charge for renewal. Apparently cancellation never recorded at ID, hence company charged me for another year. Refused to refund next year's payment.

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      Identity Guard
      Response from Identity Guard
      Hello, Richard. We are sorry to hear that you had billing difficulties with your membership. To clarify, renewal notices are sent to customers at least 30 days prior to the renewal date so that customers can make the decision to keep or cancel the service. It does appear that you opened that notice.
      Cancellation may be performed through the member console or by calling our Customer Service team. We always send a cancel confirmation email at that time, for your records, as was disclosed by the agent you spoke with.
      Accounts canceled remain opened until the end of the billing cycle so that customers may use all the benefits they have paid for, as the 60 day money back guarantee is for the initial 60 days after purchase, not each annual renewal.
      If you have any other concerns, please contact Aura at 833-552-2123. We are available 24 hours a day.

      Thank you for providing us with the opportunity to help protect your identity.

      Verified purchase
      PriceStaff

      Reviewed Jan. 9, 2024

      I was hacked and the hacker got my social security number as well as my credit card number. They charged $5,000 on a credit card to Nordstrom that I don't even have, which was why I got Identity Guard. I went over some things with the rep and got the service set up. It makes me mad that I have to pay for it because of the whole situation. But it’s fine. I have to pay to protect my information. I did nothing wrong so it aggravates me but it is what it is. I'm thankful that there are people out there that can help me. So, I'm good with it. I got an email from something and I called Identity Guard and everything seems to be fine. They’re watching everything. So that's all I need.

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      Identity Guard
      Response from Identity Guard
      Hello, Kristine. We're very sorry to hear that you had such a frustrating identity theft experience. We appreciate that you chose Identity Guard to both help resolve your issues and be on the pulse of any future concerns. Please rest assured that if you encounter any further problems, our dedicated White Glove Specialists are here to provide you with expert assistance and support. Your peace of mind is our top priority.
      If you have any further concerns, please contact Aura at 833-552-2123. We are available 24 hours a day.

      Thank you for providing us with the opportunity to help protect your identity.

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        Identity Guard Company Information

        Company Name:
        Identity Guard
        Year Founded:
        1996
        Address:
        Identity Guard Customer Service, P.O. Box 222455
        City:
        Chantilly
        State/Province:
        VA
        Postal Code:
        20153-2455
        Country:
        United States
        Website:
        www.identityguard.com