Identity Guard Reviews

We had an attack on our identity and when reported to Identity Guard we got transferred all around and promised calls back. Meantime while this thief was putting an few applications in at Capital One Identity Guard sat back, did nothing to help. I called Capital One and reported and I'm not even a Capital One customer. Then I call Identity Guard next day as I still got no call back same run around. I then ask for a supervisor and they just put me on hold over 30 minutes plus. Think twice before using these services. Worst ever, worst customer phone support.

I had to push Identity Guard to review their records where they confirmed that I correctly had cancelled the account in time. They then reimbursed me and apologized. So I give them credit for that, but sad that I had to go to the lengths I did to resolve this. "The customer is always right" is a thing of the past and instead it should be "The customer needs to prove that they are right".

I want to share the frustration that I missed the reminder email about auto yearly renewal and one day after being charged had to pay for another full year. Of course I have to own missing the email a month before that I would be charged but upon realizing that I wanted to stop my service was told that once charged it can't be taken back. That policy should be changed and I deleted my account in full even though I had a year paid for so that I don't get auto charged yet again in 2026.

We have the family plan and after 2 months I had password issues, I never received any emails to try and reset and I tried to resolve it with them and got nowhere. Then at the end of our year term my husband decided to cancel, he contacted them to cancel but then they still tried to charge another membership year, our card was blocked when they tried to charge it, he contacted them and they yet again attempted to charge the card twice to restart a membership without our consent. DO NOT GO WITH THESE GUYS!!!! We were optimistic in the beginning. Thought it was a great product but after a while turned out to be a complete waste and then them trying to charge us after we tried to cancel multiple times.

I had a credit card issue and called the number on the website. I explained the issue to the person and was advised I would need number and that I would I kindly wait for an AD to run - a waste of time but I wanted resolution. Next came a query for certain information related to my account ignorer to get the necessary number. Unknown to me and never mentioned was that I was providing data for a ID Guard account. A charge came through on my account a couple of days later. I called the ID Guard number and the person refused to cancel going on and on about it is introductory only and I should wait. Finally I was told I would be sent an email telling me the process of cancelling. Never arrived. This is an unbelievable frustration. Falls under the heading of SCAM. Still trying to cancel.

Lately, our experience with them has not been so good. My husband passed away, so we had to put him on my heritage account and I've had trouble accessing it. I can't get in. I've called and they were gonna have somebody call me back but I have not heard back. I've never had an issue with them before, so I hate to ding them on it. But it is troubling to me and I've been a little frustrated with that. But they do a good job and they send notices.

I had some problems with credit cards. I called in to talk to them and it was recommended that I bump up to have more protection. The rep was super nice, patient and explanatory, knew what he was talking about. I'm pleased. There was an AT&T problem with their records getting hacked recently and I was one of the ones who got hacked. They were offering me Experian. I called to talk to someone to see if I needed both and they said no. If I had Identity Guard, I wouldn't need to buy the others.

Identity Guard's reps were professional and capable. I've always been happy with how they handle things and I'm happy with the value for the service.

Purchased plan for 12 months, then cancelled prior to renewal. Never notified of anything whatsoever except charge for renewal. Apparently cancellation never recorded at ID, hence company charged me for another year. Refused to refund next year's payment.

I was hacked and the hacker got my social security number as well as my credit card number. They charged $5,000 on a credit card to Nordstrom that I don't even have, which was why I got Identity Guard. I went over some things with the rep and got the service set up. It makes me mad that I have to pay for it because of the whole situation. But it’s fine. I have to pay to protect my information. I did nothing wrong so it aggravates me but it is what it is. I'm thankful that there are people out there that can help me. So, I'm good with it. I got an email from something and I called Identity Guard and everything seems to be fine. They’re watching everything. So that's all I need.