Identity Guard Reviews

Very inefficient service with too many reporting gaps. Identity Guard has been unreliable in my Very inefficient service with too many reporting gaps. Identity Guard has been unreliable in my experience. It does not catch new accounts in a timely manner, and when it flags suspicious account activity, the alert data can be incomplete, misleading, or wrong. In my case, account details such as the actual opening date, balance, and activity information were not accurately tracked or updated for weeks. I also experienced multiple false positives that support could not clearly resolve or explain.

If I could give a company a negative star I would. This is the absolute worse customer service experience I have ever had. I had believed since 2021 I was receiving identity theft protection and was being billed $13.96 monthly. When I called to report an issue with a Driver's License they told me they could not find my account and spent over 2 hours going back and forth to different service desks. They then gave me a case number as they were investigating.

I called for an explanation as to what I was paying for. I was told there are services that I have been charged for since 2021 which I have not known existed, nor have I ever been notified of their existence. When I expressed my dissatisfaction and asked to speak to a manager I was told it would be 24 hours. When I called back 2 hours later, I was hung up on. I never received a call back. I then called back and argued with them about how I was not getting the services I paid for, I told him I was not going to argue or talk over him. Give me a manager or the cancellation department. I was told it would be 24 hours to speak to a manager again. The cancellation department then wanted to argue with me about how I was getting the services I paid for. How could I receive VPN, password management, or virus protection without having any of their software installed?

Completely inadequate and incompetent customer service. The reps mumble when speaking and they have a very suspicious nature. They do not communicate like normal people! They do not process information coherently, ask redundant questions, and have little to no regard for consumer welfare. In my experience this afternoon, I called to relay a case # that was created for repeated dark web alerts. My instructions were to call and speak to a live rep at the number provided. The first rep asked for my name and immediately put me on hold when I said the words "dark web." I do not know if it was coincidental, but it was just odd. He transferred me to another rep. She did the same thing.

After seeing my complaint, a representative reached out, and they have since reversed the charges, I am still waiting for confirmation that the subscription has been canceled.

This is scam!!! They stole my identity, created checks and charged from my account! I reported this on the Police. Highly recommend AVOID THIS COMPANY. I never ever purchased from them. They have my account number, routing number and all my data. Now they can stole all money from my account. They LIED about sending payment back to me. I contacted Better Business Bureau and now will follow through with the Police.

When my credit card expired, I got an alert that my auto renewal didn't process. So I put in the new credit card information (mind you, this was all at Identityguard.com). Then, I got a charge on my card from another company, so I locked my card. Turns out they were bought by Aura (never told me!) and that was who charged me. Sorry, if I am changing card information on website XYZ and suddenly company ABC charges me, that's a BIG problem. The next day after getting it sorted, identityguard was the company that ultimately charged me. Nice move for a purported identity theft protection company.

This is scam!!! They stole my identity, created checks and charged from my account! I reported this on the Police. Highly recommend AVOID THIS COMPANY. I never ever purchased from them. They have my account number, routing number and all my data. Now they can stole all money from my account.

I was a loyal customer of Identity Guard for years, paying $12.99/month for credit monitoring, identity protection, and dark web surveillance. Recently, they raised the price on my elderly mother’s plan, so we called to discuss it. After nearly two hours on the phone, they promised to honor her original rate—but instead charged her for both the old and new plans.

I don't even know if what I'm looking up. I had a bank check written to Guard LLC and I didn't know what it was and why the check was written on my account. Is it the same thing as this? Did the bank write it to monitor my account? Why am I paying for it, I didn't asked to be monitored!

We had an attack on our identity and when reported to Identity Guard we got transferred all around and promised calls back. Meantime while this thief was putting an few applications in at Capital One Identity Guard sat back, did nothing to help. I called Capital One and reported and I'm not even a Capital One customer. Then I call Identity Guard next day as I still got no call back same run around. I then ask for a supervisor and they just put me on hold over 30 minutes plus. Think twice before using these services. Worst ever, worst customer phone support.

I had to push Identity Guard to review their records where they confirmed that I correctly had cancelled the account in time. They then reimbursed me and apologized. So I give them credit for that, but sad that I had to go to the lengths I did to resolve this. "The customer is always right" is a thing of the past and instead it should be "The customer needs to prove that they are right".

I want to share the frustration that I missed the reminder email about auto yearly renewal and one day after being charged had to pay for another full year. Of course I have to own missing the email a month before that I would be charged but upon realizing that I wanted to stop my service was told that once charged it can't be taken back. That policy should be changed and I deleted my account in full even though I had a year paid for so that I don't get auto charged yet again in 2026.

We have the family plan and after 2 months I had password issues, I never received any emails to try and reset and I tried to resolve it with them and got nowhere. Then at the end of our year term my husband decided to cancel, he contacted them to cancel but then they still tried to charge another membership year, our card was blocked when they tried to charge it, he contacted them and they yet again attempted to charge the card twice to restart a membership without our consent. DO NOT GO WITH THESE GUYS!!!! We were optimistic in the beginning. Thought it was a great product but after a while turned out to be a complete waste and then them trying to charge us after we tried to cancel multiple times.

I had a credit card issue and called the number on the website. I explained the issue to the person and was advised I would need number and that I would I kindly wait for an AD to run - a waste of time but I wanted resolution. Next came a query for certain information related to my account ignorer to get the necessary number. Unknown to me and never mentioned was that I was providing data for a ID Guard account. A charge came through on my account a couple of days later. I called the ID Guard number and the person refused to cancel going on and on about it is introductory only and I should wait. Finally I was told I would be sent an email telling me the process of cancelling. Never arrived. This is an unbelievable frustration. Falls under the heading of SCAM. Still trying to cancel.

Lately, our experience with them has not been so good. My husband passed away, so we had to put him on my heritage account and I've had trouble accessing it. I can't get in. I've called and they were gonna have somebody call me back but I have not heard back. I've never had an issue with them before, so I hate to ding them on it. But it is troubling to me and I've been a little frustrated with that. But they do a good job and they send notices.

I had some problems with credit cards. I called in to talk to them and it was recommended that I bump up to have more protection. The rep was super nice, patient and explanatory, knew what he was talking about. I'm pleased. There was an AT&T problem with their records getting hacked recently and I was one of the ones who got hacked. They were offering me Experian. I called to talk to someone to see if I needed both and they said no. If I had Identity Guard, I wouldn't need to buy the others.

Identity Guard's reps were professional and capable. I've always been happy with how they handle things and I'm happy with the value for the service.

Purchased plan for 12 months, then cancelled prior to renewal. Never notified of anything whatsoever except charge for renewal. Apparently cancellation never recorded at ID, hence company charged me for another year. Refused to refund next year's payment.

I was hacked and the hacker got my social security number as well as my credit card number. They charged $5,000 on a credit card to Nordstrom that I don't even have, which was why I got Identity Guard. I went over some things with the rep and got the service set up. It makes me mad that I have to pay for it because of the whole situation. But it’s fine. I have to pay to protect my information. I did nothing wrong so it aggravates me but it is what it is. I'm thankful that there are people out there that can help me. So, I'm good with it. I got an email from something and I called Identity Guard and everything seems to be fine. They’re watching everything. So that's all I need.

I had inadvertently put my information out to an individual who was not a relative whom I thought I was speaking with through texting. So, I looked Identity Guard up. I've been with them for a year now and I get monthly reports on whether or not any of my identity or any of my information is on the dark web. I contacted Identity Guard and let them know that I had taken care of all this from my end of it and they didn't have to do anything else after that. I spoke to one of the agents and he knew exactly where it was and when it was opened up. He had all the appropriate information. He couldn't tell the name of the store but that was a given. I had no idea that it was a "credit card" and not a rewards card. They notified me about it so quickly and it was peace of mind, more than anything.

They're pretty good. I've been to their website and it's pretty good too.

We purchased the family plan. Our experience with them has been very good and I'm satisfied with the service. My wife had opened something at Dillard's and used a credit card to save money and they alerted. But sometimes, I call in and they say, "We can't find your account." I would like more direct access when I need it. Other than that, the service makes me feel more comfortable.

Somebody compromised my credit card and my checking account. This transport company was hacked. The one check that I got back from the bank was the perfect match. And I knew it that night when I got the report that my checking account had a zero balance. So, I looked at it and looked at the check, called the bank and had them put a hold on all my accounts. I went to the bank and we sorted it out. They gave me my money back. So, Identity Guard didn't get involved.

It's been going well with Identity Guard. I have the plan that monitors my credit reports and I receive emails about my credit reports. I talked to customer service when I had to renew my subscription and it went well. I've seen some of those type of service on the market that are relatively lower compared to what I currently pay with Identity Guard but overall, I'm satisfied with the product.

Someone tried to open a bank account today in my name. I immediately received an alert from Identity Guard stating the bank had verified my identity. They listed the bank name. I was able to call them and shut down the fraudulent account immediately (it had JUST been opened). I subscribe to LifeLock, IdentityForce, Experian IdentityWorks, and Identity Guard. Only Identity Guard alerted me to this!

I had Identity Guard a while back and they use to be good about notifications every time a credit card or inquiry was made. Recently they do not. A credit card was opened in my name and I was notified by Credit Karma, but Identity Guard didn't send any notification email or text. My account is set up for both. This is not a company that can be trusted to alert you when accounts are opened in your name, but they are sure happy to take your money and make all the promises you want to hear.

Working with Identity Guard, I'm not worried anymore. They're a great company and they give you a certain amount of security.

So far, so good. The service is worth it to me.

I went before with LifeLock and I was not happy. I have a Discover card and I also did this with them. Then I found Identity Guard. Their price was much better and their service is much better. Immediately, before anybody else, they notify me. That doesn't happen before, not with LifeLock and not with Discover. Everything's okay with Identity Guard. I know they still have some glitches with the app. But so far, I don't have any problem.

I had Identity Guard for five years. I just let it lapse as far as the payment. I was busy and was concentrating on different things, so, I got it signed back up. Recently, I got this email saying that I won a gift coupon at Walmart. I opened that thing up and they wanted my account number on my Visa. I gave it to them and my name and address too. One of the things that tricked me was they were saying that one of the coupons that they were giving out there at Walmart was for a new vacuum cleaner, and I had been looking at a vacuum cleaner at Walmart recently. The whole thing just fell into place. It was incredibly stupid on my part, but I went ahead and gave him my information. I talked to somebody at Identity Guard and they were very helpful. I also purchased this little additional coverage, that would help stop these other places on the dark web from selling my information and I'm glad I got that.

During our initial assessment we were told about a new feature "Privacy Secure". As soon as this was installed, everything stopped working. Called CS and tech support. They say they created help ticket but cannot give an estimate on when it will be resolved. CS was rude and system is not working for almost a week now while we are being charged.

I was foolish enough to pay for the yearly plan and it's been useless for the last month. I've received no alerts concerning my financial accounts or credit monitoring. It was fine for the first month or two and since it's been absolutely silent. I'm a victim of the T-Mobile breach and while other services notified me that my information has been found on the dark web, nothing from Identity Guard. When I Applied for a credit card recently, once again other free services notified about it, I received nothing from Identity Guard. At this point I really regret having signed up with them.

If anything changes on my end, I get notified right away. That's very important. Identity Guard is not the cheapest in the market, but they have a good value to offer. It's very valuable to anyone that insure. It has made my life more and more seamless in terms of not having to think of the dark web, and all the spam that we get on a daily basis. It eases my mind for sure.

Identity Guard has been updating me on everything, so I have never had a problem. I just renewed again and they gave me a lower rate, which was good. When I had to change my charge card, they gave me a different rate when I had to renew the automatic payment. I also had a great experience talking with their rep.

I have a $30 a month plan. It was reasonable for what the services are available.

So far, everything's been good with Identity Guard and I haven't had any problem with them. One time, I called their customer service and they helped me resolve my issue.

The quality of service has been good. It's a little pricey, but it has done its job. They alert me whenever there's an issue.

I have them for general identity theft and prevention. The cost is fine and it doesn't bother me. I don't think it's too much or suspiciously low. Working with them, I have peace of mind, which is really what it's all about. I just get updates if anything comes up.

I called Identity Guard once to get clarification and it was very quick and non-painful. They were quick to get me notified when something happened with my credit, and that time I had my credit run through the bank. Overall, they were consistent and very accurate.