Identity Guard
AUTHORIZED PARTNER

Identity Guard

 4.3/5 (31 ratings)
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Identity Guard

About Identity Guard

Identity Guard is an identity protection company that offers monitoring services and comprehensive software protection against cyberthreats. The company has a variety of plans, and it monitors and notifies you of any changes or alterations to your account.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
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  • 1 stars

Pros

  • Monitors for account changes
  • Easy-to-use app
  • Range of plans

Cons

  • Advanced plans can be pricey

Bottom Line

Identity Guard’s pricing is competitive for the amount of services it offers, and the software is a good investment to protect your identity and account security. The more advanced plans can be pricey.

Top Identity Guard Reviews

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Rated with 5 stars
Verified

Identity Guard seemed the most robust among others so I went with them. I had been living abroad and Identity Guard was sort of a way for me to keep tabs on what was going on here...

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Rated with 5 stars
Verified

I receive alerts from Identity Guard. At the beginning, it was more active. And it is nice. If I tried to open an account, they immediately detect that I am opening an account and...

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What is Identity Guard?

Identity Guard provides identity protection monitoring services and software to help prevent your identity from being stolen. Its services range from monitoring the web for your information to identity guard insurance. It helps protect your privacy and prevent your accounts and information from being used fraudulently. It also lets you track this vital information with the company’s easy-to-use dashboard.

You can use the Identity Guard app to get access to all notifications, including additional access to alerts, credit information, changes to public records, addresses, accounts and apps in your name and the latest news on identity theft incidents.

Identity Guard Plans

Identity Guard has options for personal, family and business plans. The Value plan for an individual is the cheapest plan and covers basic identity protection, including data breach notifications, dark web monitoring, high-risk transaction monitoring and safe browsing.

The Total and Ultra plans for personal use add protection such as bank account monitoring, credit score tracking, criminal monitoring and more. Family plans offer the same packages and protections but for more people. Business plans focus on breach response, but the company also offers a basic and more advanced option.

Identity Guard Pricing

Users can pay annually or monthly contracts with any plan. At the time of publication, the Value plan starts at $6.67. Prices climb to $19.99 for the Ultra plan, which offers the most coverage. You can get a Family Value plan for only $10 per month, a Total plan for $13.33 or a high-coverage Ultra plan for $26.67. Business plans range from $36 to $265 per year.

Identity Guard FAQ

Where is Identity Guard located?
Identity Guard is based in Herndon, Virginia.
How does Identity Guard work?
All you have to do is choose your security plan and then create an account with Identity Guard with information like your name, birthday and social security number.
Is Identity Guard worth the money?
Identity Guard is a good investment in cybersecurity. For most people or businesses, it’s worth the money to know that their personal information is secure.

Is Identity Guard safe?

Yes, Identity Guard’s identity theft software is safe and a good investment. The company offers a variety of plans that fit different budgets and provide varying levels of protection. Customers looking for everything from basic coverage to advanced protection options should be able to find a plan that offers what they need. If you’re interested in protecting your personal information, visit Identity Guard’s website to choose the plan that’s right for you.

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How do I know I can trust these reviews about Identity Guard?
How do I know I can trust these reviews about Identity Guard?
  • 3,827,988 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 3, 2022

I went before with LifeLock and I was not happy. I have a Discover card and I also did this with them. Then I found Identity Guard. Their price was much better and their service is much better. Immediately, before anybody else, they notify me. That doesn't happen before, not with LifeLock and not with Discover. Everything's okay with Identity Guard. I know they still have some glitches with the app. But so far, I don't have any problem.

Identity Guard response

Hi Samy, we're so happy to hear that you're pleased with Identity Guard! We always strive to provide an amazing product and outstanding customer service.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2022

    I had Identity Guard for five years. I just let it lapse as far as the payment. I was busy and was concentrating on different things, so, I got it signed back up. Recently, I got this email saying that I won a gift coupon at Walmart. I opened that thing up and they wanted my account number on my Visa. I gave it to them and my name and address too. One of the things that tricked me was they were saying that one of the coupons that they were giving out there at Walmart was for a new vacuum cleaner, and I had been looking at a vacuum cleaner at Walmart recently. The whole thing just fell into place. It was incredibly stupid on my part, but I went ahead and gave him my information. I talked to somebody at Identity Guard and they were very helpful. I also purchased this little additional coverage, that would help stop these other places on the dark web from selling my information and I'm glad I got that.

    Identity Guard response

    Hi John, we're so sorry to hear about your situation with the email you received. It's hard to tell if these emails are legitimate or not, specially when they display the name of a well-known company. We're happy to hear that you're pleased with Identity Guard and with the representative who assisted you. We're here for you!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 28, 2021

    Identity Guard works the way they said it would and nobody's running around stealing my money so that's great. I get on the app and look from time to time on there. It shows me different concerns that have been out there like threats or risks and I adjust as needed. There are also times where we've had some changes in accounts and we'd get on there and confirm that it was us. One thing I would suggest is some kind of a monthly report, a pop up type thing that will trigger you to remember. I go a long time without looking unless something pops up to have me look.

    Identity Guard response

    Hi Logan, thank you so much for the review! We promise to keep working hard and diligently. If you have any questions about your coverage or the information in your account, please don't hesitate to contact our Customer Service team. We're always happy to help.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 13, 2021

    I had Identity Guard years ago. I stopped it for a brief while then picked it back up. I had a really good experience with them so even though it's expensive, I stay with it. I highly recommend it. My mother was in a nursing home, fell and broke her hip in the middle of the night. They couldn't get her to a local hospital, so they had to take her to a hospital that was not affiliated with our nursing home in any way. My mother had been dead for probably a year when the hospital started calling me, telling me that I owed her bills. The nursing home owed them because she was on Medicaid. They kept saying, “We'll pay the bills if they'll fill out the paperwork to be our vendor.” But instead, they kept harassing me. I kept telling them I wasn't gonna pay it. Within minutes of them putting a collection notice on my credit report, Identity Guard let me know and gave me the number to contact the agency that had put it on there. Because of that, within probably an hour, we had it cleared up and it was off my credit report. The reps were wonderful.

    Identity Guard response

    Hello Nadine, we're so happy to hear that you're pleased with Identity Guard. We always strive to provide an amazing product and outstanding customer service. If you have any questions about your coverage or the information in your account, please don't hesitate to give our Customer Service team a call. We're always happy to help.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 10, 2021

    I like them. I use them for my credit monitoring company. When I have a question I call their customer service and they help me. I also have not had a problem with them. I have been a customer of theirs for a number of years now.

    Identity Guard response

    Hello Myrtle, thank you so much for the wonderful review! We promise to keep working hard and diligently. If you have any questions about your coverage or the information in your account, please don't hesitate to contact our Customer Service team. We're always happy to help.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 26, 2022

    Working with Identity Guard, I'm not worried anymore. They're a great company and they give you a certain amount of security.

    Identity Guard response

    Julian, thank you so much for the amazing compliment! We can assure you that we'll keep working hard and diligently for you.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 11, 2022

    So far, so good. The service is worth it to me.

    Identity Guard response

    Lesli, thank you so much for the review. We promise to keep working hard and diligently for you! If you have any questions about your coverage or the information in your account, please don't hesitate to contact our Customer Service team.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 21, 2022

    During our initial assessment we were told about a new feature "Privacy Secure". As soon as this was installed, everything stopped working. Called CS and tech support. They say they created help ticket but cannot give an estimate on when it will be resolved. CS was rude and system is not working for almost a week now while we are being charged.

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    Customer increased Rating by 3 stars!
    Verified Reviewer
    Original review: Feb. 16, 2022

    I was foolish enough to pay for the yearly plan and it's been useless for the last month. I've received no alerts concerning my financial accounts or credit monitoring. It was fine for the first month or two and since it's been absolutely silent. I'm a victim of the T-Mobile breach and while other services notified me that my information has been found on the dark web, nothing from Identity Guard. When I Applied for a credit card recently, once again other free services notified about it, I received nothing from Identity Guard. At this point I really regret having signed up with them.

    Identity Guard response

    Paul, we’re sorry that you’re not satisfied with the service, but we appreciate the feedback as we always make sure to review and research all issues and concerns. We will have a specialist from our Alerts and Restoration department reach out to you to obtain more details and to offer assistance.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 25, 2022

    If anything changes on my end, I get notified right away. That's very important. Identity Guard is not the cheapest in the market, but they have a good value to offer. It's very valuable to anyone that insure. It has made my life more and more seamless in terms of not having to think of the dark web, and all the spam that we get on a daily basis. It eases my mind for sure.

    Identity Guard response

    Julio, we're are so happy that you're enjoying the service. We promise to keep working hard and diligently!

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    Identity Guard Company Information

    Social media:
    Company Name:
    Identity Guard
    Year Founded:
    1996
    Address:
    Identity Guard Customer Service, P.O. Box 222455
    City:
    Chantilly
    State/Province:
    VA
    Postal Code:
    20153-2455
    Country:
    United States
    Website:
    www.identityguard.com

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