Identity Guard Reviews

After seeing my complaint, a representative reached out, and they have since reversed the charges, I am still waiting for confirmation that the subscription has been canceled.

This is scam!!! They stole my identity, created checks and charged from my account! I reported this on the Police. Highly recommend AVOID THIS COMPANY. I never ever purchased from them. They have my account number, routing number and all my data. Now they can stole all money from my account. They LIED about sending payment back to me. I contacted Better Business Bureau and now will follow through with the Police.

When my credit card expired, I got an alert that my auto renewal didn't process. So I put in the new credit card information (mind you, this was all at Identityguard.com). Then, I got a charge on my card from another company, so I locked my card. Turns out they were bought by Aura (never told me!) and that was who charged me. Sorry, if I am changing card information on website XYZ and suddenly company ABC charges me, that's a BIG problem. The next day after getting it sorted, identityguard was the company that ultimately charged me. Nice move for a purported identity theft protection company.

This is scam!!! They stole my identity, created checks and charged from my account! I reported this on the Police. Highly recommend AVOID THIS COMPANY. I never ever purchased from them. They have my account number, routing number and all my data. Now they can stole all money from my account.

I was a loyal customer of Identity Guard for years, paying $12.99/month for credit monitoring, identity protection, and dark web surveillance. Recently, they raised the price on my elderly mother’s plan, so we called to discuss it. After nearly two hours on the phone, they promised to honor her original rate—but instead charged her for both the old and new plans.

I don't even know if what I'm looking up. I had a bank check written to Guard LLC and I didn't know what it was and why the check was written on my account. Is it the same thing as this? Did the bank write it to monitor my account? Why am I paying for it, I didn't asked to be monitored!

We had an attack on our identity and when reported to Identity Guard we got transferred all around and promised calls back. Meantime while this thief was putting an few applications in at Capital One Identity Guard sat back, did nothing to help. I called Capital One and reported and I'm not even a Capital One customer. Then I call Identity Guard next day as I still got no call back same run around. I then ask for a supervisor and they just put me on hold over 30 minutes plus. Think twice before using these services. Worst ever, worst customer phone support.

I had to push Identity Guard to review their records where they confirmed that I correctly had cancelled the account in time. They then reimbursed me and apologized. So I give them credit for that, but sad that I had to go to the lengths I did to resolve this. "The customer is always right" is a thing of the past and instead it should be "The customer needs to prove that they are right".

I want to share the frustration that I missed the reminder email about auto yearly renewal and one day after being charged had to pay for another full year. Of course I have to own missing the email a month before that I would be charged but upon realizing that I wanted to stop my service was told that once charged it can't be taken back. That policy should be changed and I deleted my account in full even though I had a year paid for so that I don't get auto charged yet again in 2026.

We have the family plan and after 2 months I had password issues, I never received any emails to try and reset and I tried to resolve it with them and got nowhere. Then at the end of our year term my husband decided to cancel, he contacted them to cancel but then they still tried to charge another membership year, our card was blocked when they tried to charge it, he contacted them and they yet again attempted to charge the card twice to restart a membership without our consent. DO NOT GO WITH THESE GUYS!!!! We were optimistic in the beginning. Thought it was a great product but after a while turned out to be a complete waste and then them trying to charge us after we tried to cancel multiple times.