Identity Guard

Identity Guard

 4.2/5 (126 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Find Identity Theft Protection partners near you

About Identity Guard

Identity Guard is an identity protection company that offers monitoring services and comprehensive software protection against cyberthreats. The company has a variety of plans, and it monitors and notifies you of any changes or alterations to your account.

Find Identity Theft Protection partners near you

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Monitors for account changes
    • Easy-to-use app
    • Range of plans

    Cons

    • Advanced plans can be pricey

    Bottom Line

    Identity Guard’s pricing is competitive for the amount of services it offers, and the software is a good investment to protect your identity and account security. The more advanced plans can be pricey.

    Top Identity Guard Reviews

    Why Trust ConsumerAffairs
    How do I know I can trust these reviews about Identity Guard?
    • 4,134,509 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 5 stars
    Verified

    Identity Guard seemed the most robust among others so I went with them. I had been living abroad and Identity Guard was sort of a way for me to keep tabs on what was going on here...

    Read full review
    Rated with 5 stars
    Verified

    I receive alerts from Identity Guard. At the beginning, it was more active. And it is nice. If I tried to open an account, they immediately detect that I am opening an account and...

    Read full review

    What is Identity Guard?

    Identity Guard provides identity protection monitoring services and software to help prevent your identity from being stolen. Its services range from monitoring the web for your information to identity guard insurance. It helps protect your privacy and prevent your accounts and information from being used fraudulently. It also lets you track this vital information with the company’s easy-to-use dashboard.

    You can use the Identity Guard app to get access to all notifications, including additional access to alerts, credit information, changes to public records, addresses, accounts and apps in your name and the latest news on identity theft incidents.

    Identity Guard Plans

    Identity Guard has options for personal, family and business plans. The Value plan for an individual is the cheapest plan and covers basic identity protection, including data breach notifications, dark web monitoring, high-risk transaction monitoring and safe browsing.

    The Total and Ultra plans for personal use add protection such as bank account monitoring, credit score tracking, criminal monitoring and more. Family plans offer the same packages and protections but for more people. Business plans focus on breach response, but the company also offers a basic and more advanced option.

    Identity Guard Pricing

    Users can pay annually or monthly contracts with any plan. At the time of publication, the Value plan starts at $6.67. Prices climb to $19.99 for the Ultra plan, which offers the most coverage. You can get a Family Value plan for only $10 per month, a Total plan for $13.33 or a high-coverage Ultra plan for $26.67. Business plans range from $36 to $265 per year.

    Identity Guard FAQ

    Where is Identity Guard located?
    Identity Guard is based in Herndon, Virginia.
    How does Identity Guard work?
    All you have to do is choose your security plan and then create an account with Identity Guard with information like your name, birthday and social security number.
    Is Identity Guard worth the money?
    Identity Guard is a good investment in cybersecurity. For most people or businesses, it’s worth the money to know that their personal information is secure.

    Is Identity Guard safe?

    Yes, Identity Guard’s identity theft software is safe and a good investment. The company offers a variety of plans that fit different budgets and provide varying levels of protection. Customers looking for everything from basic coverage to advanced protection options should be able to find a plan that offers what they need. If you’re interested in protecting your personal information, visit Identity Guard’s website to choose the plan that’s right for you.

    Identity Guard Reviews

    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful
    Any
    • Any
    • Rated with 5 stars
    • Rated with 4 stars
    • Rated with 3 stars
    • Rated with 2 stars
    • Rated with 1 star

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Identity Guard?
    How do I know I can trust these reviews about Identity Guard?
    • 4,134,509 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 11, 2022

    So far, so good. The service is worth it to me.

    Identity Guard response

    Lesli, thank you so much for the review. We promise to keep working hard and diligently for you! If you have any questions about your coverage or the information in your account, please don't hesitate to contact our Customer Service team.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 3, 2022

    I went before with LifeLock and I was not happy. I have a Discover card and I also did this with them. Then I found Identity Guard. Their price was much better and their service is much better. Immediately, before anybody else, they notify me. That doesn't happen before, not with LifeLock and not with Discover. Everything's okay with Identity Guard. I know they still have some glitches with the app. But so far, I don't have any problem.

    Identity Guard response

    Hi Samy, we're so happy to hear that you're pleased with Identity Guard! We always strive to provide an amazing product and outstanding customer service.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Identity Theft Protection delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 18, 2022

      I had Identity Guard for five years. I just let it lapse as far as the payment. I was busy and was concentrating on different things, so, I got it signed back up. Recently, I got this email saying that I won a gift coupon at Walmart. I opened that thing up and they wanted my account number on my Visa. I gave it to them and my name and address too. One of the things that tricked me was they were saying that one of the coupons that they were giving out there at Walmart was for a new vacuum cleaner, and I had been looking at a vacuum cleaner at Walmart recently. The whole thing just fell into place. It was incredibly stupid on my part, but I went ahead and gave him my information. I talked to somebody at Identity Guard and they were very helpful. I also purchased this little additional coverage, that would help stop these other places on the dark web from selling my information and I'm glad I got that.

      Identity Guard response

      Hi John, we're so sorry to hear about your situation with the email you received. It's hard to tell if these emails are legitimate or not, specially when they display the name of a well-known company. We're happy to hear that you're pleased with Identity Guard and with the representative who assisted you. We're here for you!

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 25, 2022

      If anything changes on my end, I get notified right away. That's very important. Identity Guard is not the cheapest in the market, but they have a good value to offer. It's very valuable to anyone that insure. It has made my life more and more seamless in terms of not having to think of the dark web, and all the spam that we get on a daily basis. It eases my mind for sure.

      Identity Guard response

      Julio, we're are so happy that you're enjoying the service. We promise to keep working hard and diligently!

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 14, 2022

      Identity Guard has been updating me on everything, so I have never had a problem. I just renewed again and they gave me a lower rate, which was good. When I had to change my charge card, they gave me a different rate when I had to renew the automatic payment. I also had a great experience talking with their rep.

      Identity Guard response

      Hi Robert, thank you so much for the wonderful feedback! We promise to keep working hard and diligently.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 9, 2022

      I had Identity Guard a while back and they use to be good about notifications every time a credit card or inquiry was made. Recently they do not. A credit card was opened in my name and I was notified by Credit Karma, but Identity Guard didn't send any notification email or text. My account is set up for both. This is not a company that can be trusted to alert you when accounts are opened in your name, but they are sure happy to take your money and make all the promises you want to hear.

      Identity Guard response

      We are so sorry to hear that you're not receiving alerts related to inquires and new accounts. Please call us at your convenience so that we can look into this. Our Customer Care number is 1-855-443-7748.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 26, 2022

      Working with Identity Guard, I'm not worried anymore. They're a great company and they give you a certain amount of security.

      Identity Guard response

      Julian, thank you so much for the amazing compliment! We can assure you that we'll keep working hard and diligently for you.

      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Feb. 21, 2022

      During our initial assessment we were told about a new feature "Privacy Secure". As soon as this was installed, everything stopped working. Called CS and tech support. They say they created help ticket but cannot give an estimate on when it will be resolved. CS was rude and system is not working for almost a week now while we are being charged.

      2 people found this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer
      Original review: Feb. 16, 2022

      I was foolish enough to pay for the yearly plan and it's been useless for the last month. I've received no alerts concerning my financial accounts or credit monitoring. It was fine for the first month or two and since it's been absolutely silent. I'm a victim of the T-Mobile breach and while other services notified me that my information has been found on the dark web, nothing from Identity Guard. When I Applied for a credit card recently, once again other free services notified about it, I received nothing from Identity Guard. At this point I really regret having signed up with them.

      Identity Guard response

      Paul, we’re sorry that you’re not satisfied with the service, but we appreciate the feedback as we always make sure to review and research all issues and concerns. We will have a specialist from our Alerts and Restoration department reach out to you to obtain more details and to offer assistance.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 10, 2022

      I have a $30 a month plan. It was reasonable for what the services are available.

      Identity Guard response

      Hi John, we're glad to hear that you're enjoying the service. We strive to provide a great product at a great value!

      Be the first one to find this review helpful

      Take an Identity Theft Quiz. Get matched with an Authorized Partner.

        Loading more reviews...

        Identity Guard Company Information

        Company Name:
        Identity Guard
        Year Founded:
        1996
        Address:
        Identity Guard Customer Service, P.O. Box 222455
        City:
        Chantilly
        State/Province:
        VA
        Postal Code:
        20153-2455
        Country:
        United States
        Website:
        www.identityguard.com