Identity Guard Reviews

I called for an explanation as to what I was paying for. I was told there are services that I have been charged for since 2021 which I have not known existed, nor have I ever been notified of their existence. When I expressed my dissatisfaction and asked to speak to a manager I was told it would be 24 hours. When I called back 2 hours later, I was hung up on. I never received a call back. I then called back and argued with them about how I was not getting the services I paid for, I told him I was not going to argue or talk over him. Give me a manager or the cancellation department. I was told it would be 24 hours to speak to a manager again. The cancellation department then wanted to argue with me about how I was getting the services I paid for. How could I receive VPN, password management, or virus protection without having any of their software installed?

Completely inadequate and incompetent customer service. The reps mumble when speaking and they have a very suspicious nature. They do not communicate like normal people! They do not process information coherently, ask redundant questions, and have little to no regard for consumer welfare. In my experience this afternoon, I called to relay a case # that was created for repeated dark web alerts. My instructions were to call and speak to a live rep at the number provided. The first rep asked for my name and immediately put me on hold when I said the words "dark web." I do not know if it was coincidental, but it was just odd. He transferred me to another rep. She did the same thing.

After seeing my complaint, a representative reached out, and they have since reversed the charges, I am still waiting for confirmation that the subscription has been canceled.

This is scam!!! They stole my identity, created checks and charged from my account! I reported this on the Police. Highly recommend AVOID THIS COMPANY. I never ever purchased from them. They have my account number, routing number and all my data. Now they can stole all money from my account. They LIED about sending payment back to me. I contacted Better Business Bureau and now will follow through with the Police.

When my credit card expired, I got an alert that my auto renewal didn't process. So I put in the new credit card information (mind you, this was all at Identityguard.com). Then, I got a charge on my card from another company, so I locked my card. Turns out they were bought by Aura (never told me!) and that was who charged me. Sorry, if I am changing card information on website XYZ and suddenly company ABC charges me, that's a BIG problem. The next day after getting it sorted, identityguard was the company that ultimately charged me. Nice move for a purported identity theft protection company.

This is scam!!! They stole my identity, created checks and charged from my account! I reported this on the Police. Highly recommend AVOID THIS COMPANY. I never ever purchased from them. They have my account number, routing number and all my data. Now they can stole all money from my account.

I was a loyal customer of Identity Guard for years, paying $12.99/month for credit monitoring, identity protection, and dark web surveillance. Recently, they raised the price on my elderly mother’s plan, so we called to discuss it. After nearly two hours on the phone, they promised to honor her original rate—but instead charged her for both the old and new plans.

I don't even know if what I'm looking up. I had a bank check written to Guard LLC and I didn't know what it was and why the check was written on my account. Is it the same thing as this? Did the bank write it to monitor my account? Why am I paying for it, I didn't asked to be monitored!

We had an attack on our identity and when reported to Identity Guard we got transferred all around and promised calls back. Meantime while this thief was putting an few applications in at Capital One Identity Guard sat back, did nothing to help. I called Capital One and reported and I'm not even a Capital One customer. Then I call Identity Guard next day as I still got no call back same run around. I then ask for a supervisor and they just put me on hold over 30 minutes plus. Think twice before using these services. Worst ever, worst customer phone support.

I had to push Identity Guard to review their records where they confirmed that I correctly had cancelled the account in time. They then reimbursed me and apologized. So I give them credit for that, but sad that I had to go to the lengths I did to resolve this. "The customer is always right" is a thing of the past and instead it should be "The customer needs to prove that they are right".