LifeLock Reviews

LifeLock was something that we needed. I heard about them thru AOL, and I went with LifeLock because with AOL, they pay part of my amount monthly. I've had problems in three different times this year where somebody tried to open up different accounts in my name. LifeLock emailed me immediately when they found out about it, even before I had any idea that something was happening. They've got me through all three times, and I'm very happy with them. They've always been very professional and very positive. They do their job very well. I'd recommend them.

When my underage daughter opens two credit card accounts, I am not notified. When I call the excuse I'm given is that I approved a credit card for her recently, so that is the reason I wasn't notified. So I am to understand because I approved once it is good forever and no matter how many accounts she opens. That is one of the most lame excuses I ever have heard.

LifeLock is a proven product, and it makes me feel safe. Financially, if somebody is misusing my identity, I know that they have been very able to detect those things, immediately send warnings, and take the necessary steps. Their representatives have treated me nicely, and I’m happy with that. LifeLock is a good company, with a good product, and good services. If you can afford it, go get it.

My wife has a sister who's in and out of prison all the time. We're very concerned with potentially getting our identity stolen, because she had stolen my wife's identity once before. So, we figured to enroll ourselves up with LifeLock for a small amount of money. I've been with them almost eight years or so and there's never been a problem. But this year, there were four instances. Somebody got a hold of my Social Security number probably from the Equifax or Anthem hack. But either way, somebody tried to open cellphone and credit card accounts. I got phone calls immediately. We dealt with everything and shut it down. They're willing to put freezes on your account and everything just to prevent any further damage from being done. They're doing their own investigations now, so it's a pretty simple operation.

There has been an identity theft issue in the past and LifeLock seems as though they've had history with the issue. I was pretty impressed with the promptness and that they reacted to the problem that I recently had. Also, that the people I dealt with were very informative and helpful. I thought they did a great job.

I received an email to update my billing credit card. It referred me to the member portal (did not work), app (did not work), phone LIFELOCK (AI did not work after I gave all of my information), transferred me to customer care agent who did not have the information I gave the AI. The agent told me she could not help me because they were going through maintenance. How was I supposed to know? She told me to call back in an hour or so. I asked how was I to be sure I would not get in the same boat. She told me to call back.

We had a break in at my work and the people responsible took my bag which had a lot of personal information in there like my birth certificate, my passport and my tax return. I got a credit card in there they were using. They tried to open my cell phone through my name. But LifeLock caught it and I had told them what happened. So I’m a true believer in LifeLock. They really helped me. Those people kept trying and LifeLock keep monitoring it. LifeLock called me. I said, “Nope. That’s not me doing it.”

I've always wanted to get LifeLock because I wanted to be in the loop. They have alerted me if my identity was used right away and have treated me well. It's been a very good experience so far and I plan to keep using it. It's something anyone should have.

With people hacking into systems, I thought it would be good to sign up with LifeLock and have some protection just in case something ever happened to me. I signed up and I’ve been a member for quite a while now. So far, LifeLock has been good. Recently, someone has gotten my information from somewhere and so LifeLock alerted me that someone was trying to open up an account with my name and information and would know if I was trying to open an account. I said no and they got that stopped and the people who were trying to open up an account were in the same town that I live. They tried a few more times and each time LifeLock stopped them. They didn’t get into my account and I owe it to LifeLock.

LifeLock has been great. I'd never had anything like it, and I wanted to try it this time because Christmas was coming up and I've had people use my identity before. Anytime anything comes up, they call me right away. They stop whatever transactions are going on and they explain to me what I need to do. They've called me three to four times when they have detected something on my credit and they take care of it right away. They have great service and reasonable pricing. I've recommended them to a lot of people already.

My car was stolen and some of my identifications were in it. As soon as we realized that some of that stuff was going to be at risk, we signed up for Lifelock. With the way it was advertised, Lifelock seemed like a good company to go with. They’ve already let me know two instances where people had tried to apply for loans and credit cards in my name. They have told me as soon as something happened and I always got a notification for it. Their representatives have been fantastic. They've always been understanding and made me feel that they care about making sure my stuff got taken care off. Lifelock quickly jumped on the ball about making sure that my identity was not compromised because of the credit card and loan applications. They were quick to get to me and they've been patient in making sure everything got worked out the way it should. I would definitely recommend and share my experience with it.

Years ago, I had an identity theft issue. After reading things saying it’s on the rise again, I thought it was time to put on a better security system for that. Based on researching a little bit and getting some feedback from other people, it seemed like LifeLock had a good reputation and a great guarantee, so I went with them. I’m 99% confident in their system. I had a couple of cases where somebody tried to apply for accounts under my name and LifeLock called me immediately and they put a stop to it. So, it has been productive for me.

Years ago I was doing a missionary flight work down in Mexico and my license number by the FAA pilot license was my Social Security number and I was giving that out agents down there. I had my pilot license number changed to a generic number. And since I've given my Social Security number out down in Mexico I decided that I would better get a credit protection.

LifeLock has been very helpful and did what they were supposed to do. And I've told people that I have a positive experience with LifeLock. I had a big deal at the end of December where somebody got my social security number, bought a set of tires and some stuff from Menards and tried to open up three accounts. LifeLock got a hold of me within two days and walked me through the deal where we called all the places and got that all taken care of.

LifeLock has been everything I thought they would be. When something came up, they were right on top of it and they helped me settle a dispute not too long ago. I used to be a member of LifeLock a couple of years until I cancelled my membership. And I went back to them after I had settled a suit with a payday loan company back in April that was filed against me in 2012. And I didn't know about it until I got a letter from the attorney that I owe them the money. Since then, another one has come up and I got help from LifeLock a couple of weeks ago to settle another payday loan that was in my name. And we got that settled over the telephone.

I've had LifeLock for so long now. The news about people losing identities and not aware of it happening got me into getting one. In fact not more than three months ago, I had an instance where it looked like somebody got a hold of my Social Security number and LifeLock informed me almost immediately that someone was trying to apply for a credit card. The next week, someone else was trying to apply for a credit card. So, I was able to catch both issues and get credit stops under my account. LifeLock helped acknowledge there was an issue before something got worse.

LifeLock seemed to be the best of the lot. Given the world we live in, it's prudent to have everything that you can on your side, and LifeLock is absolutely a worthy asset. Their aim is to protect your financials and/or credit life. They have caught certain instances of attempted identity theft for me, so they're truly worth their weight in gold. The reps were genuinely interested in doing a good job as opposed to just going through the motions of a pre-scripted dialogue. They went above and beyond what I would have come to expect from others. They seemed to make it their business to do as much as they could do to help and/or mitigate the instance of downside to me as it pertained to any of these attempted identity theft incidents. They definitely did their due diligence.

I'm concerned about making a purchase if I'm on the internet. I then got LifeLock and their customer service team has been very good. There was a purchase that I did not make and they alerted me and they made it really easy for it to not get through and be taken off my credit report. I would recommend LifeLock to my friends.

I was provoked to get LifeLock after I was a victim of identity fraud wherein a lot of my credit cards kept calling me to verify that I made the purchases. So I went on LifeLock's website, read a little bit about them, and then I just wanted some protection. So I enrolled and registered with LifeLock since October of last year. Since then, they were the first to notify me if there was any suspicious behavior. They've been really good, professional, thorough, punctual and empathetic to my situation. I was very satisfied with them and would recommend them because they're really reliable. I even found out that my sister had it.

LifeLock contacted me through email and let me know when people were making foolishness with my credit. Their team taught me, communicated with me and it was very good. I'm very happy with the service and I would tell anybody to get them. They're excellent people and very responsive.

LifeLock has been up to par and I have no issues with them. They have been nothing but great and I like them. When I tried to fill out any application, they always alerted me within seconds so, that was really good.

I heard about LifeLock from a friend. I trusted this friend at the time so I thought it was the best deal but I’m not too sure now. I got it for basic protection but it has helped me minimally. They just do basic coverage and I don’t think it’s the best, but it’s what I have now. I did have a credit card number that was taken and used and LifeLock didn’t figure that out. I was concerned about that and there were four charges put on my credit card. I ended up dealing directly with the credit card company and a couple of the retailers where the credit card was used to try to get information about who used the card, if they had videos, etc.

I've been thinking about getting a protection for quite a while. And then all of a sudden, I started getting all these problems with my credit scores going up and down and falling through the bottom. Before I signed up with LifeLock, I almost had an 800 credit rating. By the time I did, it was at 621. And so, I knew there was something wrong, but I don't know what it was. Once I got in touch with LifeLock, they started getting everything all straightened out and lined up for me. It's still not back up to 800, but it's now around 750. It improved a lot.

I have some identity theft on my name and social security number. LifeLock made me aware of that and took care of it. Their reps were good. I have them as a preventative measure and I would tell my friends to procure their service.

I was concerned about the loss of identity and LifeLock has helped me out with a couple of actual issues that have occurred. Their team is very professional. It's been a very positive experience and I'm very happy.

Seeing commercials on TV where credit agencies are getting hacked and identity theft is all over the news, I need to be protected. I have been paying my credit card about $10 to cover any fraud, but that’s just for the card. LifeLock, on the other hand, covers a lot of other stuff for about the same price. I’ve had two incidents where people tried to start accounts, and LifeLock alerted me. They were very quick, and they made it very easy for me to resolve everything. We had to call a third party with whom somebody tried to start an account under my name.

I had identity theft happened and my parents said LifeLock does a good job. It's worth having an identity theft protection. LifeLock notifies me if something happens so that I'm able to take care of it. And they'll help me contact the financial institution that I need to contact regarding that. However, if you get a lesser package, they only check one of the three credits and I wasn’t aware of that so I bought a smaller package first. I still had identity theft and I found out that they weren’t covering that other identity, so I upgraded the system. But other than that, they've been great.

After trying to sign up my wife and myself I kept getting an error message. Called the 800 number after several automated branches I was told it would be a 12-minute wait. After 15 minutes of terrible music, I gave up. Went back to the online site and went to the cancel membership page. Filled in I wanted to cancel, got an email that they would get back to me in one business day. Sent the same message on 1/15, 1/16, 1/18 and have had no response. They charged the credit card in milliseconds, but apparently trying to cancel is more of a job. Will cancel the card before I get charged again for this service.

I've been going through hell and high water trying to get some help with the identity theft. I've seen LifeLock on the TV and all the clients seem very pleased so I chose them. I haven't been with LifeLock long but so far, my experience with them has been very good. They're very efficient. I had spoken to another lady in restoration and to Carlos. He called me and he got Experian, the creditor. They put an extra alert on my credit reports where I won't be bothered for the next 90 days, which was very nice. However, I have different people calling so I guess the restoration person doesn't stay the same and my case goes to whoever picks up the case. Since I'm new to this, maybe the need to have a proof should be stipulated because I could assume they have my receipts and everything when I faxed them. Other than that, LifeLock has been great and I will recommend it when I can.

We have been victimized of identity theft and I've had to close a checking account that I've had for 20 years with the same branch and the same bank because it's been hacked. Also a couple of accounts have been attacked and it's just ridiculous so having LifeLock gives me some peace of mind. I had a better feeling about LifeLock than some of the others that promised everything and you're not really sure.

I had some issues with Experian so I decided to get an identity theft protection. Other people had LifeLock service so I went with them too. They notified me of any kind of things that are going on with my accounts and their team has been very good. I would tell others to get LifeLock.

We all worry about identity theft and I wanted to protect myself from it. I've had LifeLock for years and they have served me very well. They're all very nice and I trust them to let me know if some red flag shows up. When somebody had used my debit card out of state and I was in Birmingham, Alabama, they contacted me. Recently, somebody kept trying to get AT&T phones using my Social Security. LifeLock called me and AT&T and we talked about the problem. They're good so far and I continue to use them.

We had one incident prior to taking LifeLock and we managed to get the problem taken care of, but we decided it would be worth subscribing to LifeLock to give us more protection. Our local bank offered it through our account there and they also offered us a discounted price. I had been seeing stuff on LifeLock so I knew a little about it. We subscribed and it's been a very good experience. They’ve taken care of us each time we've had a problem. Recently we had someone get a hold of our information and tried to set up accounts in various places and we were able to get that shut off with LifeLock. The service is worth it and we'd encourage others to seriously look at it.

We decided that getting LifeLock was the smart thing to do with all the things going on with identity theft. Last December, just before Thanksgiving, we got a notice from them that someone opened up a request for credit cards from Discovery Bank in my name. The next day, we got another notice from them on the computer that someone has opened up an account in my name at Barclays Bank. So, I called LifeLock and told them that we have not requested either of those events and they were potential fraud. They reported it to their Fraud Division and said they'd get back to us within a few days. Meanwhile, I was not willing to wait on that. I felt they might be too slow, so I called Discovery Bank and Barclays Bank, reported the same things, and they stopped all of those requests.

My husband and I are victims of identity fraud. People have been trying to open credit cards using our information, and this has been going on since October. First, it was just me, and then they started using my husband's. I've been fighting this since then, and back then, I thought it would be a good idea to have LifeLock. And also, LifeLock was available through my Norton software. LifeLock notified me once, and I haven't seen any other alerts. I've had them do the dark web scans and they haven't found anything. I've had to go to the credit reporting agencies myself and set up fraud alerts. First for myself, and then for my husband. LifeLock has been good overall.

LifeLock is a good company. They notify me when somebody tries to or even if I try to apply for some credit card. The LifeLock team has been very nice and professional. I have recommended LifeLock. They're very diligent and they seem to be right on top of things.

After a lengthy sign up process, I was promised to be upgraded from the Basic to Standard plan. After multiple phone calls this did not happen. Regardless, what really frustrates me is that when I try to use the privacy monitoring tool, I am shown a prompt: "LifeLock is undergoing scheduled maintenance to improve your experience. Please try again or call 1-800-LifeLock (1-800-543-3562) if you need additional support Our representatives will not be able to make changes or updates to your account at this time, but are available for general questions."

There were three instances where my information was used to try and open an account. LifeLock reached out to the company to stop any transactions from happening and to put in a dispute for the inquiry, in a way to let them know that it wasn’t me and that it was an unauthorized opening of an account. LifeLock's representatives treated me fine. I've been with LifeLock since October 2017. And I’ve already referred friends to Lifelock and told them it’s a good way to be on track on what would be happening with their information and that they would get alerts right away whenever something happens.

I have a typical credit card fraud alert and whenever anybody wanted to do something with my information, LifeLock sends me alert through phone and they email right away. I confirm that it wasn't me, then they follow through and check whatever is being done. Then they notify the company that that person that’s trying to do that is not me and it stops. LifeLock is very good and it works just the way it is for me.

I have made 14 calls to correct my e-mail alert. I am still receiving them on my g-mail address. Your customer service people try but they don't listen. I get, "I can't fix the problem. I will need to have someone call you back." I have never received a call back.

I have had LifeLock services for quite a few years. In that time I have opened a couple of credit cards and taken out several loans for vehicles and at least one mortgage, but I have never received any alerts from them asking if it was me that is doing it. In the interest of being fair, I will say that I got my wife to sign up a few years ago as well and in that time she has received one alert from them. It came shortly after opening a store-specific credit card, but she has opened several other accounts and she did not receive any notification.

I signed up for LifeLock after my daughter's identity was stolen. The LifeLock team would call me right away when something would flag and they would help me clear it up. Their response has been very fast. There was once when someone tried to use my identity through the credit card and LifeLock found out and they told me right away and it was resolved. They've been efficient in taking care of the matter right away, and it helped us out. They know their work, they're doing great so far and I would highly recommend them.

LifeLock helps me keep track of everything. I get on there almost daily to make sure that nobody has touched my credit score. They helped me out once when someone was trying to get my credit cards that I currently have. LifeLock let me know that somebody got a hold of the company and they cancelled my current card and they even changed my address to their address and got the new cards right there. I was able to stop that and I cancelled the cards. Also, before the New Year, somebody tried doing something but they weren’t able to because I had my credit locked. LifeLock reps have been really cool and nice. They really helped me out and let me know right away when someone was trying to get my information. And so far, I haven’t had any issues with anyone trying to come after me.

I got a call from a collection agency telling me that my Comcast bill was overdue. They want my credit card number to pay it off. I thought it was a little strange so I didn't do that. But then when I got it the second time I had two bills. It turned out somebody used my name and my social security number and the same phone number to open Comcast accounts in Cicero, Illinois and in Lithonia, Georgia. I have their telephone number. I have the addresses for the fraudulent accounts. I had LifeLock for 10 years and the LifeLock team have been excellent. Every time I had to interact with them they've been very very helpful, very thorough and explained things very well simply.

I operate a small business and wanted to make sure my credit was okay. I was looking for a credit reporting agency and I liked LifeLock's service. Interactions with the LifeLock team have been excellent. I've had people try to get into my credit or inquires that should not even be allowed to go in without asking me first. LifeLock transfers me to people to talk to and I leave an alert. They're doing a great job. However, I was locked out of LifeLock. They should be able to be taken out of my credit card and I was paying it. I didn't drop LifeLock, but I don't know if they dropped me.

I had some identity theft a few years ago and signed up for Lifelock immediately. And since my identity have been stolen to do the tax returns, it was obvious that my identity was out there. There were a few more attempts to use my identity falsely that were stopped. Lifelock helped. Plus my wife got one too and we always file jointly. And we got the individual letters. So I knew right away and the IRS gets kudos. They were on top of it and were suspicious right away. I didn't lose any money or anything.

Received an automated voice call this AM for an alert on my LifeLock account. Called back and gave the automated system my relevant info, and was routed to a call center. Call center had to be in India or similar based on the employees accent. She was extremely difficult to understand; these employees should have a MUCH better command of the English language for servicing customers in the US.

I know the world out there is a bad place and I needed some kind of protection so I got LifeLock. Someone stole my identity and opened an account with Comcast. Lifelock called me. I immediately shut the account down and I've had no problems since. LifeLock was very helpful.

I've recommended LifeLock to my family. We were getting ready to buy a house and we didn’t want our credit ruined 'cause me and my husband both have really good credit. We were afraid that we couldn't get the money. And LifeLock has been wonderful. They had contacted me and said that somebody used my address and tried getting a credit card in my name and they were able to stop it. They did a great job and we appreciate them helping us out. It is worth every penny and we're definitely sticking with them.

We've had LifeLock since 2006 and it has been good so far. A while back, we had a problem and they let us know somebody tried to open some credit in my wife's name and we got it stopped and solved. Everything was great with their team.

Have had LifeLock for years now and this past year has been nothing but frustrating. My accounts seem to get "disconnected" and every time I go through the steps indicated all I get are error codes. My daughter and I have called several times over the past week reporting the error codes, going onto my accounts listed and updating them as LifeLock directed us to do and still can not get my accounts reconnected!!! Not only that, when we went to try everything they told us to do AGAIN, now another account has been disconnected. WTH! This is such a ripoff, what am I paying for??? I think it's time to look at switching companies. So disappointed. Giving 2 stars only because it used to be good. :(

I'm buying a house next year and I decided to get identity theft protection. LifeLock was the only one that I've seen widely advertised and my experience with them has been positive. The month in which I got their service, there were multiple attempts of folks either trying to open a credit card or steal my identity. LifeLock immediately called and helped me through each process of letting the businesses know that it was identity theft. Anything that ever comes up, their team calls and lets me know that I have an alert. There were a handful of times where we had to work with banks or credit card companies to let them know that it's not me. And they were very friendly, helpful, knowledgeable and knew exactly what steps to take. It was very good. Having LifeLock was well worth the money and I haven’t had a major headache.

I’ve seen LifeLock advertisements all over and there are a couple people in our office that have LifeLock also. I got it too and I've been using them for six months at the most. I’d gotten my identity stolen before and I was starting to get more of that, so I got LifeLock involved. They were very good. They’ve caught a couple of identity theft. In fact, they filled one out this morning that they caught and sent it back, so they’re doing well. My communication with their team has been very good. I appreciate their text alerts and e-mails and their staff has been very, very helpful when I talk to them. I’m really happy with how they’re working and handling things for me.

Somebody had opened up a credit card in my husband's name so we got identity theft protection. LifeLock was able to help me with a couple of identity theft issues. Their team has been all very good. If they see an issue, they communicate with me. It's been a very good experience.

LifeLock has been awesome. They really held my back very well. They supported me in three different times that my identity has been stolen. They contacted people, and they would also lead me to people that kept me in the loop the whole time. When there has been an issue, I’ve been assigned to one person and we would communicate via phone and through email. However, some of the limits to what they can do are a little bit hampering and then a couple of times, I’ve needed them to be my emissary. But they said it was not something that they’re allowed to do. It would be nice if they had more of a presence but I know it’s coming along.

Is credit bureau fraud alert required if you have LifeLock? I was one of the 143 million Americans affected by the Equifax breach, and have been a Lifelock Ultimate customer since 2010 or so. I asked the question above to Lifelock by email and over the phone, multiple times, and can never get a straight answer. Answers are full of legal gobbledygook, should be a simple yes or no question. It is a pain to file a credit bureau fraud alert, and must be repeated every 90 days. I just wish I could get a simple yes/no answer or a statement of what each service (fraud alert vs Lifelock) does and doesn't do in protecting my identity. Disappointed.

There's so much going on now that I've got to get protection from identity theft. The LifeLock team has been friendly, helpful and knowledgeable. I got a call about somebody opening up something in my name, and that’s being handled. But at this stage, it's incomplete because it hasn’t been finalized yet.

From the moment we tried to set up two accounts, the process was extremely confusing, time consuming, frustrating, and disappointing considering their advertising. They never could get the mailing address vs. physical address correct which resulted in their mail going to wrong places! We really expected this to be basics and not an issue to have caused so many problems.

Recently somebody set up an account on LifeLock in my wife's name using her SS# and other private information. We believe this was an attempt for us to add more information to the account they set up to phish for more specific credit card and banking info. We have called 5 times to speak to agents then to supervisors in an attempt to try to find out if this is a known problem and or for more info to make a police report. I couldn't even get LifeLock to issue me a letter to give to the credit bureaus to get a 7 year fraud alert on my wife's credit. There is not one person who really cared about our problem and would not even forward our complaint to a higher authority! When I asked to speak to the fraud department I was told that "we don't have a fraud department"? I have read all these positive reports and wonder why I can't get someone to help me?

I've had LifeLock for around 12 years. I saw it on a TV ad and seemed like a good idea to me at the time so I joined and started with the lowest coverage, but now I got the full coverage. I went through a separation with my wife and she was one of those that still had money in the bank account as long as we had checks in the checkbook. I decided when she left that I did not want to have her take cards out in my name which I told her as well so I got LifeLock for that. All those years, I never had any problems with anybody taking my identity. But then this year, I had five different attempts. It was in November and it was a credit card with a home state in New York. They bought stuff in Atlanta which I didn't know until I got the first bill.

I had my identity stolen and has happened again while I was with LifeLock. As a matter of fact, I didn't know that someone opened another account in my name until I got the alert from them. And every time that they have notified me that I need to take care of a problem, if I needed any assistance, they'd help me through that process. They were very professional. I would recommend and have recommended LifeLock to friends and family. I told them that I'm very pleased and that's the best monthly payment I make every month.

Called to talk to someone about my issue with a call to determine whether or not I was hacked. The person that answered was located in the PI. Are there numbers located in the states? I was disappointed that LifeLock was farming out their customer service. I would appreciate a phone call instead of an email.

My identity has been getting stolen. I went online, looked at the options, and then called LifeLock. I did their basic option because I wanted somebody to monitor new credit accounts if they were open. I was doing it myself, but it got to the point where I was wasting too much of my own time so I did it with them. They’ve been good and saved me time. Customer service has been awesome. When they called, they had about three or four accounts that this guy tried to open in my name. They got ahold of all the places they needed to and got the accounts shut down in one call. Every rep I’ve spoken to was pretty good. I’ve been impressed because when you’re dealing with a big service like that, they have a lot of employees. If somebody was going through an identity theft issue, LifeLock is a good option to help them deal with the problem.

There was a specific issue that happened that had to do with my income tax for my CPA. LifeLock has been very good, and they've called me whenever there's been a problem. They ask if this is a good time and whatever the issue is, they describe it and what action they will be taking on my behalf. They're very professional, courteous and competent people. It's unfortunate we have to have something like this in our day and age, but it's nice to know that you have a resource and LifeLock is a good thing to have. I'm very satisfied.

My identity was stolen through the Equifax breached security and I first found out when I checked my mailbox. There were four pieces of mail saying where my credit cards were used and that my account had to be locked since my address didn’t match up. It was horrible and I spent so much time calling different people to let them know that I did not do this. I had to do my affidavits that came through the mail.

I had identity theft. I saw LifeLock's advertisements on TV and I liked all the things that they represented. I thought it would be a better choice for me so I used them. And I definitely made a good choice. They’ve already helped me three times. Somebody tried to use my identity and they asked if it was me and when I said no, they investigated. They talked to the place that somebody tried to get credit with. They decided that it was fraud and so they didn't process the application. They helped me straighten it out. Sometimes, I had a three-way conversation.

We were considering not renewing LifeLock. My identity had been stolen and all the advertising Lifelock does is not quite accurate, as the bulk of the work is done by the customer. So, I felt I could probably manage any future problems myself. When my husband called in, the company offered a very enticing price to continue using them. Since I am the primary, I had to answer security questions. I failed the security questions because the addresses they gave were the addresses associated with the persons who had stolen my ID! My own address was consider wrong!!! They thought I was the fraudulent person! There is no way I will ever use them again.

I decided to get an identity theft protection after the Equifax breach, which is still ongoing. And now that I have LifeLock, there's definitely more for peace of mind. Better to be proactive than reactive.

We've been with LifeLock for about three years and their staff has been excellent and helpful. They inform me if somebody’s trying to open a credit card in my name and take care of the problem. Everybody should really be involved with them as they’re wonderful.

I like LifeLock. With everything that is going on in these days you never know. It's better to be safe than sorry. One time somebody tried to get credit and LifeLock asked if it was me. I did apply for the thing but not on the date and with the company that they were giving me. So they helped with that a lot and had that taken out my credit report. The gentleman who helped me do that was really nice. He was professional all the way and he helped me in every way he could. He stayed on the phone with us. Everything is good with LifeLock and I'm already trying to get my son to get it.

I was on the computer one day and I saw LifeLock on the computer and I went ahead and signed up for it. It sounded like a good idea. And it turned that it was because two weeks later we got hit. We had someone that was applying for credit cards in our name. We called LifeLock back when they called us and said this was happening. They did an excellent job. Every time we’ve had to deal with them they did an excellent job. Every time we had a problem they took care of it immediately and got the other people on the phone and took care of it while we were waiting. I would tell my friends that should sign up for it.

I was part of that Equifax breach and I was a big time victim of identity theft. I’ve known about Lifelock for a long time and I have them for a while now. I have their monitoring services and they've been great. Having them has been helping with my peace of mind and they really seem to care about the issue. Anytime I’ve had to interact with them, they’ve been very helpful. They’ve also called me a number of times for alerts now. They missed the Amex issue but they don't have a relationship with them. So Lifelock doesn't cover every single outlet but that's not their fault.

During the holiday season I received multiple bank account alerts from LifeLock. When I attempted to call LifeLock and investigate these alerts, I had all of my calls automatically routed to call centers OUTSIDE THE U.S. I was told the foreign staff members taking the calls that U.S. call centers were closed. This means ** during the BUSIEST SHOPPING TIME OF THE YEAR** LifeLock was not open to protect my ID. Instead LifeLock made all of my ID information available to unknown staff in foreign countries.

LifeLock helps me a lot every day. The entry test that I had a few weeks ago was convenient. I feel really well about the situation for them letting me know that somebody was opening an account under my name. Their staff were very professional, very customer-oriented, and they had information at any given time that I needed. It’s also really easy to interact with the website like when loading the documents that you need to upload. It was a good experience. I feel really comfortable with them.

LifeLock has been tremendous. They did great the last time I needed them. I've been using them for 6 years and about three months ago, they helped me out when I had a little problem with my real estate company. I had a mistaken identity issue. LifeLock has been easy to get a hold of. They called me and said there was a court case but I didn't have much time myself. They contacted me at 6 o'clock in the morning the next day saying, they're trying to get me some representation at the courthouse before I showed up at my case with the court. They planned to do everything they can. But it was a short notice they couldn't get somebody there for me. Still, they've been very responsive. They were surprisingly effective and they did a really good job. They were like Tasmanian devils, they would do everything they could in such a short period. After it was settled or taken care of, they still check out for my family.

LifeLock has spotted two fraudulent charges and they've helped me clear it up. The process was fast and the staff was very professional. With LifeLock, I feel a little more secure than I did before because I was in the Expedia debacle. I got notified that I was in that block of hacked. So far, LifeLock's services are good.

I called because it appears a new mortgage was taken out in my name. I have been a member several years and this is the first time I called with a concern, but they basically told me I needed to follow up with the bank on this. I don't know how and I thought this was the service they would perform. Not sure what I am paying for... guess it is for the insurance when/if this really is fraudulent since they don't seem to care to check if it is fraudulent.

Two years ago, I was robbed, and they got all my information. So, I joined LifeLock right away because I wanted to make sure that they didn’t go out there trying to do anything. I got the basic program where LifeLock monitors my accounts and credit cards, and if anybody is using my name. In fact, about two weeks ago, somebody tried to get a credit card through Synchrony Bank worth $20,000 line of credit under my name. LifeLock caught it, and they got a hold of me right away. I then called them, as well as Synchrony Bank and they asked some questions. I told them that I did not apply for any line of credit there, so they denied it.

LifeLock is very good, but it’s very frustrating. I keep looking at my record a lot and I go to this drill, five times a year. I’d love to know if they ever convicted any of these people. None of these guys is held accountable. For me, it’s like I haven’t had a mortgage in 30 years. I kept in my whole lifetime, I’ve been charged $2 in filing charges. LifeLock is a necessary evil. I didn’t get it until relatively recently and I thought that the day was going to come that I have to deal with this. It’s like you get casualty insurance for your home or your car or you get medical insurance. But their people are very professional. They’re very good, very efficient, and they know the drill.

We had LifeLock several years ago but then we dropped it, and then got back on it last year. They have helped us twice already since having them. Someone had been trying to open up an internet type account in our name and LifeLock solved that for us. Everything’s just been perfect. They stay right on top of things, and if we get any kind of problems, they usually let us know pretty quick.

With the experience I’ve had online with buying, I needed LifeLock. Because if something that was bought and it didn’t look quite right, LifeLock gets to it and they contact you. I had a discrepancy with some transaction. Somebody tried to get an account to JCPenny, and they used my information. LifeLock got in touch with me through email and I clicked and talked to somebody. They got in with the other company and we settled it right there. We were on hold for about three minutes waiting for the other company to come online, but it was well worth it. I won’t give up LifeLock for anything. It was awesome and I’m really satisfied.

Adding new adult members - I called LifeLock. Spoke with Montres. Claims no problem I can add them. Gave my oldest daughter's name, DOB, SSN then he says no they don't go by address but by e-mail so I need to call back. I spoke with Shikara, Venna, Joseph who trans me to Ref, same. They need the info but now I have to go to customer service. All said I can do this, spoke with Brent **. NO! Said they are adult children. Need their permission. Now I need to give them gift cards 3 days before Christmas. We need to find someone better.

I received an alert. They texted me immediately after a account was opened. “LifeLock” I would tell all my friends to get it. Watches anything done with name, ss#, accounts being opened! Even websites! Gives me less stress which is the BEST.

LifeLock is trustworthy and gets the job done. I'm glad I trusted them more because recently, my daughter and grandson came to live with me. I went to Texas and got my daughter out of a domestic abuse. He's on drugs and he moved another woman in his house and they tried to open five accounts in my daughter's name in one day. I had put her with LifeLock on October 6th and that happened on October 16th but LifeLock called her right away. They also tried to open two on mine. Both my daughter and I had quite a lot of interactions with the LifeLock team about the different accounts and what we should do and we got copies of everything. Now, my daughter’s daughter who lives in Michigan doesn’t have LifeLock and they opened an account on her online and got her for $900. So, I'm thankful we got LifeLock and I appreciate them. They helped and saved us. I would recommend them to anybody.

LifeLock is a safeguard for your credit to keep the credit score intact. Anything that I don’t authorize, they don’t authorize as well. They literally work hand in hand with me when a random situation arrived. They figure out if it was something that I did or somebody was trying to commit fraud. We’ve had two instances and LifeLock was very quick to catch it. One time, somebody wanted a cable and it was my SSN but it might have been an input error. The other time, somebody was trying to get a new phone with Verizon, which was weird because I already use Verizon. LifeLock let me know and then we shut the mess down before my credit goes out the window which was great.

I’m not aware much in the way of competition for LifeLock but I’ve been working with the credit bureaus and they don’t really do enough and I left like I needed LifeLock to help me correct errors and to follow up with any kind of creditor who is fraudulently being contacted using my information to try and rectify these problems. I signed up for 9.99 a month. A couple of times they’ve gotten on the phone with credit card companies that have been conducted fraudulently and we’ve worked through it together to get those inquiries off my credit report.

LifeLock helped me out on quite a few things with my credit in general. I’ve talked to their team a few times on the phone about some things that showed up in my app and they walked me through and explained stuff. So, they’ve been helpful. Plus, they are available 24 hours, always answer my emails or call right back. It’s a quick service all in all. LifeLock does what they say and it's an extra peace of mind that they help me monitor all my stuff.

I started to get a lot of banks calling me to ask if I had applied for credit, and it was pretty clear that someone had gotten my information because when they repeated back the information that had been snagged, other than two more who use it, I don’t owe any money to anyone. LifeLock seemed to be the most popular identity theft providers and with all this online lack of security, it’s a necessary evil to protect oneself. But I think it’s a little out of way for an individual to compromise by a third-party in secure systems that are supposedly charging us for their services, and don’t reimburse us for it. I’d rather not pay $30 bucks a month but it is what it is in modern society. And if I got to pay someone, I’m more than happy to receive the service that they provide.

LifeLock gives me peace of mind. Every time we get some fraudulent activity, they shut it down instantly. I get a text message and I also get an email asking if I’ve done various activities or open up an account. They say to give them a call and they’ll work on it. They’re all good and it's very quick. They are very professional and upbeat, and they’re very knowledgeable. It’s good to be dealing when you have the best agents.

A friend of mine had LifeLock and she had very good reviews for it. She convinced me to get one too, and I’m very satisfied with their service. They did a great job, especially with the identity thing that came up, and I’m very grateful that they immediately notified me. The alerts that I’ve been getting from LifeLock has helped me a lot, and they handled everything pretty well so that I could get it resolved. When I received the email alert that they sent me, I immediately called them, and I was very happy with how fast they acted on it.

I've been a LifeLock member since 2008. And the reason I signed up was the ads on TV. Also, I work for a US company, but I was stationed in Asia. And I had very several horror stories told me about credit card use in certain Asian countries. I really didn't know what LifeLock would do but I felt having something was better than nothing. And I've gone for it. I'm protected. And I finally returned to the USA from Asia in the end of 2016 and we had zero problems.

Although I'm very careful with my information, my credit card number was stolen online and LifeLock caught it before my bank did. I got a new credit card and I didn't have to pay for the illegitimate charges. The most important thing to me is having peace of mind and you can't put a price on that.

Having LifeLock seems to make sense especially in a dangerous environment like America. I called them and their colleague took care of everything. So far, they alert me when somebody may have tried to open my credit card on my behalf. One time Comcast had already alerted me, and LifeLock made sure that nothing bad will happen. Their response time has been average, though usually when you call these services, you're on hold forever. There are also some unfriendly people in a call center, but their customer service was friendly and helpful. I'm satisfied.

AOL put LifeLock on my account and on the two occasions I had to deal with them because of issues, I received absolute excellent service and they were very thorough. Just recently, they guarded me on a credit card application. They notified me that a credit card has been applied for in my name, date of birth, etc. I contacted LifeLock and they set up a telephone conversation among LifeLock, myself and Capital One. Everything got resolved right on the spot and there were no problems. Right now, I’m very happy with the whole thing.

LifeLock is for protection against identity theft and they were able to alert me on stuff that’s going on in my checking and my credit cards. Some activity was not caught but they're doing good as far as I'm concerned and they should keep monitoring.

My bank OIB had LifeLock as a perk way back 2007. When they cut that, I called and got on it on my own so I wouldn’t lose my LifeLock protection since they do a really good job. And about 2014, somebody somehow got a hold of my debit card number. It was in my wallet, I hadn’t lost it. But they got me for over $700. But the bank made that good.

I’ve worked in a high-tech industry and healthcare, and I’ve seen the vulnerabilities in some of the organizations that I’ve worked with. The price at LifeLock was right and the fees are reasonable, so I took it as insurance. I’ve been a member for six years and it adds a sense of security. There have been a couple of times when LifeLock has helped me out, and they’ve always been very professional. They have valid concerns when they’ve contacted me and they’ve been able to help me resolve the problems.

It made sense to have identity theft protection. Last month, someone got hold of some personal information of mine and was applying for credit. LifeLock took that up and warned me about it. I was able to change the appropriate things and got that solved. Their team was extremely helpful. It’s nerve-wracking when people are running around with your information. I wasn’t quite sure what to do, but they walked me through and followed up to make sure that things were working properly. They’ve accomplished all the things that I hope that they would and they couldn't have been nicer. I tell my friends that LifeLock works for me.

I didn’t feel the need for LifeLock until it was revealed that Equifax has been compromised, along with Home Depot and a couple of other things. I used Norton’s security products and they came up with a deal where they offered a LifeLock membership for so many dollars per year. I said, “Oh, well, this is about time to do that.” Then a year after a current account's fraudulent activity came about so the timing was good.

We've had LifeLock for quite a few years. With the internet and everything happening, we wanted some safety. They’ve caught a few folks trying to use our credit card in Arizona. We also had some in Florida, as well as in New Jersey. From there, they contact everybody involved, from the bank to the credit agency that rates our credit, and then they stop the transaction. I was on the phone with LifeLock and the bank, and the merchant where they were trying to apply for a credit card with my name. I'd recommend them.

LifeLock has been very helpful and has done everything I've asked them to do. The only problem I have is sometimes I have to hold for 15 to 20 minutes before I can get to a team member. But they're on the ball. If something’s done on my report, they notify me immediately. I've already recommended them to three people. I told them that I signed up on a Saturday night and by Monday morning, LifeLock was already sending me reports of what was going on, how it was happening and telling me what to do and what I should have on-hand. I love LifeLock.

I was younger when I got Lifelock because my identity was stolen. It just seemed the perfect thing to do at the time. Their service has been good because recently somebody ran into my information and I got the alert. I was at work so I'm like, "Wait, I didn't apply for this application." Lifelock went the whole nine yards to try to figure out what it was, if somebody did it. They called the place where the credit was run, which was Toys R Us, and they figured everything out. I spoke to two reps and they were both great. I love it. They were very helpful as well. For those who don't have Lifelock, they need to go out and try it out especially if they had identity theft protection issues before identity theft.

I saw the commercial where the LifeLock owner was driving a van with a social security number on TV. The advertisement gave me assurance that the owner will help if anything happened, and so I became a member and since then I have peace of mind having LifeLock. We had an issue about three weeks ago when somebody was trying to get a credit card on my social security. LifeLock sent me a text. So, I called them and they took care of everything. LifeLock keeps me updated by the minute and they call me whenever they do something. Their service is affordable for anybody who wants to do this. There are different levels though, depending on how much money you pay. I’m very comfortable with the level that I am in. LifeLock knows it faster than I do if there is something happening in my credit report. My daughter, my son, and my wife are with them, too. I’m very happy with it.

I've been notified by LifeLock about attempts to open accounts on my name that were not me. I get alert notifications so I respond to it and most of it has all been online. I've also called them twice and the times that I've dealt with them have been awesome. The process was just really simple and straightforward. There's not a huge detail of report to fill out. It's been really easy at least on my end and I hope LifeLock keeps up what they're doing and keep it simple. I would highly recommend them. They keep people covered, prevents any issues especially for friends with children. I've been trying to talk my children into it.

I’ve been a LifeLock member for a number of years. The people that I’ve spoken with at LifeLock have been friendly, helpful, and supportive. Most recently, I received an alert through my email indicating that there was an account that was opened up at Freedom Bank, and I didn’t recognize the situation or the time that I spent at this bank. I’m very responsive to these alerts because of all of the stuff that’s going on in today's world with dealing personal information. So, I called LifeLock and got in contact with their alert team, and they were very helpful in connecting me to the bank. They had me on hold, and then they conferenced me to the representative at Freedom Bank and spoke to them and then verified what the situation was.

My identity was stolen and LifeLock has been helping me ever since. They're doing their job of catching things and they've been terrific. I feel a lot better that they've been doing what I expect they could do. They let me know when somebody has looked or tried to get credit. I call them and they get on the phone with the company involved. LifeLock does this all within a very short time, maybe a day or less. They get to a three-way conversation and we get the issue resolved.

There’s a lot of wrongful things out there, just in the cyber world and it's scary so I reached out to LifeLock for protection. A couple of loans or a couple of credit cards were trying to be opened, being pulled under my name and I didn’t authorize those so I called in and the LifeLock team resolved it. They reached out to the merchant, did their investigation and took care of it from there. I also get text and email alerts. They're very professional and helpful. They had great customer service.

I always kept hearing about people getting their identity stolen. And because of all the fraud that’s going on, I decided to get identity theft protection. I always hear good things about LifeLock, so I decided to go with them, and I’ve been with them for a while now. Somebody got my identity, and tried to open a credit card using my information. LifeLock caught it, and the process went pretty smoothly. I got a text, as well as a notification that popped up in my phone, since I also got the app. So, I called LifeLock, and they called it off and followed up on it. They handled it, and they were great. LifeLock saved me.

I’ve been with LifeLock for a while now, and it give me peace of mind. My credit card was compromised, and people were trying to get my data and do things. So, I wanted to protect myself, and decided to get some extra protection other than just the credit card companies seeing something and calling me to ask if I made a charge, which is pretty good. Just a month ago, I got an alert from LifeLock that somebody tried to lease two different vehicles at two different times, using my information. They had my name and social security number. But because some of the information wasn’t correct, the transaction didn’t go through, and that brought a flag. So then, I can change my password.

I’m an identity theft victim and if it hadn’t have been for LifeLock, I would not have known about all the people that had my personal information. I have had people that opened bank accounts and tried to open credit cards everywhere. And there were 15 since April, and I’m trying to get the credit bureaus to take of the credit inquiries because it hurts my credit. LifeLock and I called one business where somebody put an application in and I asked their rep what kind of information did the person has. She told me they have my name, address, birthday, social security number, and they have it correct. LifeLock has been very helpful and I’m glad I got them. I would recommend them to anyone.

I've been a LifeLock member for quite a while. I went to have an identity theft protection because a lot of people I knew had their identities stolen and had problems so I wanted to prevent that. LifeLock worked out good for me. Their team was really good, and they called me a lot. They are really friendly, were direct to the point, and told me what was going on. They have helped me twice. I had somebody try to take my identity and had actually put in for a loan. They have caught it and got a hold of me. We then called the place and got it straightened out and they took care of the situation. I'm happy enough with LifeLock that I'm going to put my wife on LifeLock too.

LifeLock pre-alerted me of inquiries on my my credit report and inquiries from banks. They’ve also reverted about four different occasions of people trying to open accounts in my name. They have been gracious enough to reach out and want to help with the process of me alerting the companies. But the following up part was probably the important. The process that they have is more than acceptable for me and I've been pretty content with them so far. I would tell a friend who'd ask about LifeLock to just keep monitoring their credit.

LifeLock's customer service is horrendous. I had an identity theft issue and they didn’t do anything. They do a good job at catching these issues, but once they catch it, they put the ball in your court to do all the work. They sent me a large package to fill out and it was a disaster. They won't even help you until you get it back to them. It took me three weeks and I had to call them every day. They don't return phone calls and they don't return to help. Once I got to the right person who was assigned to my account, it got better. But getting to that person was three weeks of painstaking holding, emailing and calling. Half the people were rude and the other half were unintelligent. They told me they wouldn't help me unless they got a police report done. There's no guidance. I contacted the creditor who had the account opened in my name and they helped me a lot faster than LifeLock did. I haven't cancelled LifeLock, but I will not recommend them.

LifeLock has been helping me a lot with identity theft. They notified me if anybody applied for credit cards and then a few days later they called to follow up. They're patient and they helped me contact the credit card company and had the card canceled.

LifeLock was offered by AOL for AOL members so I participated. So far, my experience with them has been great. My information was used for a credit card in another state the other day and they alerted me about it immediately. I was really satisfied and impressed by it. I replied to their e-mail as instructed and they replied back and were on the case. Since I didn't make the charge, they checked to see what's going on. Each time they did something, they sent me a message on what's happening, what to do, and what to expect. Then they called me and did a three-way with the state where the discrepancy occurred. They were on top of it.

A little over a year ago, my wife’s wallet was stolen and we had some problems where people tried obtaining credit cards with her name. A friend of ours had recommended LifeLock because she said she had been using it for several years and she was very well satisfied. Knowing her, we would know if she doesn’t like something. She's been a member for a while so we decided to try it.

LifeLock has been very good. They’re very on top of my identity for me and I appreciate it. I first heard about them from my job. A notice was sent to us about Lifelock and then I started with the service. I’ve been with them for about nine years now and they have contacted me on several occasions. The first time they contacted me was after I went to Sears to buy a refrigerator. I didn’t tell Lifelock that I was moving and they would not approve me getting the Sears account. I didn’t understand that. And then about a week later they called me to confront me with this. I told them that it was me and I was moving. They told me I had not let them know this. And so now I know that if I would relocate I need to let them know before I go and purchase something and have it sent to another address.

With the crooks and hoodlums in this world we live in, it's foolish not to have some protection. I got LifeLock from Rush Limbaugh and my wife and I have been with them for quite a while. It's been a good experience. We also have the upgrade. LifeLock is on top of things because I had some things going on and was notified immediately. I had a few calls from them, we straightened out a few things and I'm really happy and very thankful. And when I call and they call me, we get on with business and it works well. Their guys are excellent. I talked to several friends about LifeLock and told them that in this day and age, one needs security and I know it works because I had the experienced with it.

I was previously a customer of Lifelock and I was a victim once years ago. Someone took out a payday loan in my name and I was going to pawn something and my credit got ran and that got flagged. The local police department handled it and they did an awesome job because they were right on it and an arrest was made and that’s what got me into them. But I stopped my service when I had some credit problems and could not afford it despite the small payment. But now my credit is getting cleaned up a little bit more and I decided to better make sure it stays clean. I know they do really good work and I joined back up with them.

I got a free one year membership with LifeLock when I bought my Vivint Home Security System. When I had an issue with the Equifax where there was a security breach and my identity was affected, LifeLock has been helping me lead through the mess. Their team has been incredible and everybody that I've ever spoken with has been excellent to deal with and have been very helpful.

LifeLock was widespread and we needed identity theft protection for our overall financial situation. The alerts have been good in terms of people trying to apply for credit under our stuff, but with the compromises of various credit cards that are out there, LifeLock was one place that was good to go to. The people on the phone have been great. Since I almost never have my passwords, I need to work through some of the issues which never happens at very opportune times, but they have been kind and diligent.

I've been a LifeLock member for at least 15 years. I had something through another company and they were okay but LifeLock seemed better and the price wasn't bad, so I thought I'd give them a try. If anything happens like when I try to open an account somewhere, I get a call on my home phone and my cell phone, and text messages right away.

LifeLock is certainly better than no protection. However, most financial firms are moving to "two-factor" authentication at login (this is a good thing!). At this point it appears this disables LifeLock alerts and makes the service much less valuable. LifeLock needs to work with companies to figure this out. Otherwise, they will lose when a competitor figures it out.

I've been with LifeLock for about five years, but I never had to contact them for anything. Until December of last year, I found out somebody had evidently purchased a telephone somewhere using my identity. It ended up getting charged to my checking account and I caught it right away, the very day that it happened, because I check my checking account almost every day or every other day. I contacted the bank and said I didn’t do that. The bank took care of it. We created a new checking account, transferred all my money over there, they canceled the payment of that bill, and everything was fine. But then about June of this year, I found out that somebody had opened up some utility bills in St. Louis, Missouri. There was a gas bill, an electric bill, a cable bill, everything all in St. Louis, Missouri.

LifeLock was the only one that I'd heard about years ago with the reputation for being able to protect us. They were also the first ones to come along with the follow-up of investigations when we were victims of identity theft. There was no doubt in my mind that they were the best in what they do and that’s what I like to hire. I’ve been the subject of identity theft twice this year, and they took care of it immediately. They connected me with the bank that was approached by the fraud, and then they also set up the warning on the Equifax and all of those that had to call me before getting out any information. Everything has been excellent and I couldn’t be happier. I tell all my friends and anyone that asks about it because LifeLock has been so proactive in getting things taken care of right away.

LifeLock has been great and I’ve had them for a long time now. Somebody had stolen my credit card and I got 10 separate attacks on my credit. But, having LifeLock has given me peace of mind and I don’t worry about it anymore.

I’ve had Lifelock for probably about five or six years. It’s a good idea. They have taken care of several fraud cases for me. I’m happy with everything and I recommend them daily. I tell people they need to get LifeLock.

I had thought about getting identity theft protection for several months. And then I had a break in to an automobile in Dallas, Texas at a hotel. That theft took place October 16th and my wallet was stolen too. I didn't keep any valuables in there except for my social security card so I better try and get something to protect myself. I got LifeLock and I knew them from their advertisement when I listened to Rush Limbaugh summer. It is also on TV. I’ve been with them now for about a year and a half and my experiences have been fantastic. I've been treated very well. I've had a few occasions already where someone used my Social Security number. They tried to take my identity but I was able to stop it. It's not identity theft per se, they tried to use it for purchases, credit cards and different things in that nature and LifeLock took care of that for me.

As it turns out, if there was some way to allow a 4-digit auto-pay (mortgage) and still alert on any other 4-digit withdrawal from my bank account, I would be a happy camper. I know... probably asking for too much, huh? Also, Kevin ** explained automated text alerts can't really be relegated to normal business hours... oh well.

I signed up with LifeLock for protection and I’ve been using them for a few months now. They’ve helped me out with a few things and they've been very good to me.

AOL offered LifeLock as a part of my membership and I accepted it. I had a fraud alert and LifeLock’s reps were very helpful, very kind, very friendly, and very nice. I bought a new set of tires at the Ford dealer and applied for a Ford credit card to get the rebate. I got a notice from my Discover card, who watches my everything, and sent an alert that somebody tried to open an account in my name in South Dakota and I didn’t know anybody in South Dakota. I called Discover and said I didn’t know anything about that. So, they started the fraud alert and we got the second and third notices. Each time I got a call, and the third time was down in Arkansas, she said, “Oh, that’s the bank that Ford uses.”

A few years ago, the government advised me that someone tried to file from my tax return and I've been using a pin for about five years. When we had the fraudulent account, LifeLock was very helpful in getting that resolved. They handled the fraudulent account in Florida and we went through a routine. I've had very smooth interactions with their reps. We're still in the first year with them and we’re very satisfied. LifeLock doesn’t press for additional coverage and they accept what we request then they follow through in everything they're supposed to do. They’re very helpful in time of anxiety.

I got LifeLock for was free through AOL since I'm paying for their service. I had an identity theft issue and when I called AOL, they first said I was covered with LifeLock. I started the process and forgot that I had LifeLock the first day but I called them because Sprint drag these things on for so long, and as an individual, you never know what they’re doing. The rep, Parker, gave me good service and I felt he knew what he was doing. The process dragged on but that wasn’t his fault. That was Sprint’s fault. He sent me an email saying they we’re checking on it and they’ll let me know as soon as possible. Then, he let me know when it was finished. Fortunately, I didn’t have to have a million dollars legal. LifeLock's process was somewhat straightforward and the service I got was very good.

The experience with them is excellent and everything is great.

I find nothing wrong with your company. You ask me to re-enter all my information, I do so, next day re enter all your information again. It never ends, every day I fill out new bank info. You evidently never receive the info I enter. I ask you to call tell what I am doing wrong. You say you are to busy to call? So what do I do? Just tell me why the info never enters the records?

I am 70, years old and need help with technology, I wanted to talk to someone and have a passcode. I was told I would be called back in 30 minutes. Instead I got text messages to get my credit card out and pay for a service I already had. I do have a problem with loading my bank account on the computer, but I am working on that. I never did get the call from you and it's been 2 hours.

Some companies use “free” trial offers as a lure, but don't make their cancellation policies obvious. LifeLock is such a company. They offer a 2 month money back trail but read the small print, unless you sign up and pay for an annual subscription (very small print) you will not get your refund. Based on my experience good luck getting your annual subscription refund if you choose to cancel. Remember these guys are owned by Equifax. Learn about credit freezes instead.

I work for the Stockton Police Department as a Civilian Responder so I had written thousands of ID theft and credit card fraud reports in the last 21 years. A lot of the credit reporting fraud services were literally like, “Hey John, the doors to your barn are open," but they do nothing to help you get your horses back. How many times identity theft happened, how long it took my victims to get their name cleared and how much it cost them financially were a royal pain in the ass. LifeLock seemed to be able to advise you when things are going bad and how to restore information in your good name so that’s why I went with them.

Typed e-mail documenting issue. Response didn't even address my issue. As if they did not even read it. Called customer support. Same issue. Took around 30 minutes to finally get them to start listening so they could look into the bug I was reporting. It should not be that difficult to let a company know of an issue they are having with their software.

I have gotten my identity stolen twice so I needed somebody who was really going to protect and back-up my identity. I've had my issue fixed as I've been with LifeLock and they seemed to be more professional and in-depth as far as protecting my identity and being able to guarantee that. I talked to live people, not machines and they were with me every step of the way. They helped me contact the Credit Bureau and I did everything LifeLock told me to do. I had to get a police report about it and LifeLock let me know what was going on the whole time. They got it resolved and if something happens again, they would go to no end to get it straightened out. I'm disabled so I don't have a lot of money to be spending on something that's not going to benefit me and I feel like this money was well-spent.

My husband and I wanted general protection for identity theft and LifeLock came so highly recommended. I’ve had their service for a lot of years now. My information was violated recently so LifeLock contacted me right away and took care of the problem. I had great and very positive interaction with their team. LifeLock has given me a huge peace of mind with all the ID scams that are going on now. They’re excellent and I’m very happy. I'd recommend them to many people.

I had identity theft protection with Wells Fargo but they dropped it this November so I got LifeLock. I had some problems with somebody tapping into my account so I went to the credit card that we were using and then I called LifeLock. It was good timing since I had just started with them. Their restoration team was good. The people have been very responsive and kept me up to date on things. I'm satisfied with it.

I've had LifeLock for over 10 years now as a precaution. Back in July, someone from North Carolina opened an account with DISH Network with my social security number and I only found out about it because American Express told me there was a change in my credit report. It was knocked down 20 points which didn't hurt me none. But I went and looked at that and there was a collection agency looking for me but they had a North Carolina address and I never lived there. I contacted them and they gave me all the information. From what they told me, the guy only owed $300 and he had the account for a year. It was probably not a big enough amount to alert LifeLock.

I always had people trying to steal my ID before and I got scams coming up all the time, with the scammers telling me that they were monitoring my consumer credit, so I decided to get identity theft protection. I heard from other people that LifeLock was good, so I gave them a shot. They got right to the point and got everything done, and they did a great job. at one time, somebody bought some phones in Washington using my social security number. LifeLock told me about it and they asked me to confirm if I, in fact, got phones from Sprint, and I told them that I didn't. We contacted Sprint and LifeLock took care of all of the paperwork to make sure that this transaction was taken off from the credit report.

LifeLock has a very convincing commercial and it’s what my lawyer uses, so I called them and I was started on October 5th. Two weeks ago, my credit report showed things that are not true, and I immediately called my lawyer. I have been in contact with LifeLock about that a few times and the reps were as nice as they can be and they appear to have been able to pinpoint what's going on. Theoretically, these things in the credit report are going to go away if they’re proven to be fraud and that's what LifeLock is supposed to be doing for me. So, there's a lot of ‘supposedly’ and if everything that everybody is telling me is being done, then it's a fact because it's 100% not me. No one could dispute that to me because I know I didn't get these three credit cards from Office Depot, J.C. Penney and Khol's. Khol's is where one got $900 something worth and the other two were turned down, which kind of weirds me out because I have good credit.

The Rush Limbaugh show recommended LifeLock on the radio. I recently had my identity stolen in two cases. I was reported that I had subscribed to something which I didn't do. I also had a credit card charge that wasn't mine for $1000 trip. I called Lifelock about it and they made a case out of it. They put me on credit alert and they're watching my credit for me. The reps were very helpful and resourceful. They were also considerate that I was under stress and they handled it perfectly. LifeLock is a needed kind of thing.

My husband told me that we were getting a policy or a fund network from LifeLock. It was for peace of mind. They identify issues, let us know about it quickly, and they provide security to our family and I'm thankful for that. They are always very professional, knowledgeable, and they answer all of our questions.

We were concerned with the rise of identity theft, so we decided to get identity theft protection. LifeLock seemed to be the most convenient, and I also liked the services they provided with the app and online services. So, we went with them, and have been with them for at least three years now. Recently, I got a notification that somebody had opened up an account at Sprint in my name. LifeLock went to Sprint and also T-Mobile and I found out about it on the same day. I was able to file a police report and was able to have that account shut down on the same day that they were opened.

A policeman told me about LifeLock and I trust this company. I called them when my identity was stolen two weeks ago and they put an alert on my accounts. I also called different people and spoke to someone at 911, and they sent police out here to take my story.

Having a problem getting Lifelock connected with my bank, I’m not sure why and they’re not either. Will decide whether to stay. We have tried to discuss this problem and it’s very difficult to get them to understand. Have discussed with the bank and so far no resolution.

Could not get a good answer on why it is necessary for both husband and wife to have separate accounts when everything is in the husbands name.

I’ve been with LifeLock for a little over a year now. I had a case of identity theft in the past and I recently had a huge problem with it again. LifeLock has been a godsend because I know I have them and I've gotten all notifications that people are filing an application with my name online. I don't know how much money they would have gotten from me though.

We traveled a lot and we've had some problems with credit cards and our lost stuff from time to time. We listened to what LifeLock had to offer and felt that it was the right choice for us. It would be a great way to see if anybody was probing into our business or accounts. We've had their service for four years now and it's been excellent. We wouldn't change. The reps have been great as well. We've had some problems and they've resolved every one of them. Everyone we've ever talked to has been knowledgeable and very helpful. We have peace of mind and it's more comfortable knowing that somebody is looking out for my back. I have recommended LifeLock to a number of people.

LifeLock helped me out a lot with the fraud that was on my account four months ago and they alerted me that someone was trying to check my credit. They caught it in time because I called up all the credit unions and put a hold on it for three months. There had been a couple breaches over the years and now it happened again with Equifax. This happened two times in five months, so it's got to be somebody I know that knows all my information. Someone ordered merchandise online from Saks and Equifax won't tell me where it was sent to. Equifax has insurance and they don't care. LifeLock cares but they're just an agency that monitors everything.

I have been a victim of identity theft, but now that I've got LifeLock, I don't worry about it. I felt more comfortable with them than other providers and I've been with them for four years now. If anything comes up, they always call or email me to let me know that something's not right or I give them a call. I've talked to some of their representatives as well as the lawyer part when they do an investigation. Overall, I love LifeLock and they worked all right with me.

I've been a user of LifeLock since 2011 or 2012, I don't remember when. I have LifeLock Command Center. I asked my partner if she would be interested in LifeLock, but she didn't feel ID theft services were worthwhile, and declined to sign up. I do think LifeLock is worth it, though, and will continue to use it. I consider the service I've received so far to be good.

I've had my identity tampered with multiple times, and someone stole my Social Security number and do phony tax files on me. My name and Social Security number is out there now, so we've had to lock down everything. LifeLock monitors checking accounts, which not all protection providers do, so my wife chose them. LifeLock identified this last time that someone was opening up a checking account on it. They notified me about it and we were able to capture it before it actually caused me a big problem. The team at LifeLock has been pleasant and they’ve been very responsive to emails, giving me all the right information and telling me where I needed to go. I would recommend them.

I've been a LifeLock member for so long. Getting identity theft protection seemed like a smart thing to do and they were the only one that I wanted to go with. Right now I have an identity thing going on. It's somebody who applied for FEMA and he was going to apply for a loan. I don’t think that would have alerted LifeLock to a problem because we had a hurricane here. So, I alerted them and they put an extra level of security on my account and I really enjoy working with them. Every time I called the customer service people are wonderful. They were all very knowledgeable and pleasant. I'm not the most computer literate person in the world and they worked with me if I'm trying to do something with my computer while talking to them. I added my husband last year and it was a very smooth and effortless transaction. I've just had an overall very pleasant experience and I've already recommended them to two other people.

Somebody stole my Social Security, my ID, my email and my Gmail. I saw on TV that LifeLock can monitor your credit and they have been helping me a lot. Every time somebody tries to open an account they call me and they try to help me to clear with the credit bureaus. Everybody was really friendly and tried to help me all the time. Anybody who's got credit problems, get LifeLock. I will recommend them.

Someone stole my identity and I was scared. I really didn't know what to do. LifeLock just went through the whole thing with me from the beginning to the end. They came in, start working with me, calling me and made sure everything was okay. My credit score is coming back up because it was 783 and went down to the low three. I'm receiving letters from different companies that LifeLock helped me with or they're telling me what to do and restore my credit. The reps were very nice and are pretty patient with me. The rep answered all of my questions. It wasn't about one or two, but she answered them right away. I wouldn't have been able to do it by myself. That's why I have talked to my employees to consider getting LifeLock.

From watching the news and seeing everything that's out there, I decided to get identity theft protection. And because my wife is already a member of LifeLock, I got my membership from them as well. Every time that we've ever applied for a loan, they've always monitored it and always gave us a call. They did an investigation for me to help figure out what was going on. The reps were very good. They were very personable and they seemed like they cared when I was doing one-on-one with them. They were proactive. They wanted to hear what I had to say. Both my wife and I are very happy with the service. And I have recommended them.

Couldn't add my insurance to my profile. This was the answer - not very satisfactory: This is a known issue that manifested with some users of the LifeLock app. While we don't have a timeframe for when this issue will be resolved, we are working to correct this as soon as possible.

My fiancé has been a LifeLock customer for years now and she put me on her account. I've been doing most of my monitoring myself but I figured it'd be better if I have somebody watching me watching it. LifeLock was on top of everything and I had a fantastic experience with them. They know what they're doing, they're very personal about it, and they follow-up. They put me in all the right places at the right time with the Federal Trade Commission, the police, the two creditors that I've never asked for and the credit reporting agencies. They had all the right numbers and we did everything in 30 minutes.

Someone messed with my credit so I got LifeLock and they're the best. LifeLock is helping keep track of anything that's not right with what's going on with my credit cards. They take care of any situation that should come up and they work with me real close. Their team is very good and I get a hold of them anytime. It’s easy to work with LifeLock and their website is easy to maneuver through.

LifeLock is one of the benefits that AOL offers. I've had a number of problems over the years where my account had been used by someone else and there were charges on my account that weren’t mine. When AOL offered it as part of the monthly amount that I pay for, I signed up for it. Recently, they contacted me and said that they noticed some unusual activity on my account. They asked me if it was a charge for an account that I had opened and I said no. So, they did the investigating. They sent me all the paperwork and I had to go to the police department and report a fraud on my account.