LifeLock Reviews

LifeLock is a good company. They were always on top of things and also answered all of my questions. They did a couple of things that I really didn’t think that they would do too. I've used Walmart's website about once or twice and there was a breach, and they notified me about that. Also, when I refinanced my car, it was a lending institute that reached out and LifeLock told me about that. I really like them.

I had some fraudulent charges that were put on one of my credit cards and LifeLock was able to take care of those. I’ve had several other ones too, so they’ve been hard with me on making sure my credit is locked down and that anytime somebody tries to open a credit card in my name, LifeLock would be right on it. They’ve been taking care of whatever I need and they’re on top of it. I’m also thankful that they are really proactive. I get calls from them and they see things before I do. LifeLock has been excellent, as well as both of the account reps I've worked with.

I wonder if there is REALLY advantage in having ANY of your services... If all the EXCUSES I got are the reality of it... I DO really wonder WHY I upgraded. I wanted REAL monitoring and reporting of transactions... I got excuses why you CAN'T.

I recently enrolled in LifeLock and I am happy to report that the company provided prompt notification of activity on my credit report! It wasn't a surprise, as it was ME opening a new credit card account, but it gives me peace of mind to know that this service really works. The service is not inexpensive - but my peace of mind is worth it.

My dad told me I should look into identity theft protection and LifeLock caught a couple of things that were fraud. Then, they helped me dial the fraud agencies to make sure they had alerts on them. The people from LifeLock stayed on the line with me and were great about it. Everybody who I've worked with has been great, very good at communicating, friendly and nice. Kudos to everybody at LifeLock.

I got LifeLock through my wife's business. Redmond hospital had it for everybody and it had a special feel, and we were looking for it, it popped up and we took it. We've been getting tapped quite a bit. We've been having some problems and LifeLock has thwarted quite a few things and they've done a really good job. The first thing they do is they call us and tell us what's going on. They dig deeper into it and if it's a small thing, they call the company and do a three-way, and if they can't get it solved right then, about four weeks later they have a follow-up. When they had this credit unlimited file for the loan, they called me up and then I had them take care of it.

My overall experience with LifeLock was good and I know that they’ll find me really quickly on things that are happening.

Tim signed up for LifeLock and I have a Power of Attorney for the account. But the people who answer the phone don’t have any idea how to handle the account when you have a Power of Attorney. I got juggled around from person to person before I got to the person that I needed. So LifeLock has not been very helpful. My experience was not very good and I don’t recommend it.

I heard good things about LifeLock so I decided to go with them. I had an incident in which they caught and were able to correct quite quickly. A credit card had been opened in my name or had been applied for in my name and they had indicated that happened at 6:00 PM. LifeLock sent me emails on a Friday about 9 PM, which was when they reached out and caught it. And then they called by Monday afternoon and got me on the phone with the credit card service and we got it resolved.

After that big Equifax to-do last year, I called LifeLock to see what kind of membership and price points they offered. It was concern that finally made me decide to go with them. Not too long after signing up with them, I ended up as a victim of identity and fraud issues. LifeLock stepped in and they’ve been very useful and helpful. So signing up with them was a good move on my part.

I had some issues with the financial institution where a credit card was opened up. It wasn’t even a credit card; it was an account that was opened up under my name. They called me, and I told them it was not me and to not open the account. They asked for a police report and I did not have one. I said, “Look at it. It’s not me, just close it and we don’t need to do anything more”, and they agreed. But they didn’t close it because I never sent a police report and then someone used the account. I called LifeLock and told them what was going on and they immediately took over. They called the financial institution, talked with their fraud department and did all the legwork for me. In the meantime, I had also done split credit freezes with all the credit bureaus. So when all of this was done, they helped me release the freezes and get through the loan process. They did all the behind-the-scenes work and I didn’t spend any time on it.

My Social Security number was stolen a couple of times and I had to do a police report. My husband recommended me to LifeLock and signed me up. He told me that I would be very secured with LifeLock and that it is something that I would need in the future. And he was right. I haven’t had any problems whatsoever with the security. When I reported something through LifeLock several months ago, they responded immediately and everything turned out to be the correct way to do it. No one is using my Social Security anymore and I feel more confident now. LifeLock is doing a very good job and I’m really happy with the service. Thank you, LifeLock. I’m going to continue using the service and I would recommend them really highly as well.

I got a note from Experian and I didn’t have any problems, but because we have some assets that could disappear and I didn’t want that to happen, I needed to have identity theft protection. Also, I’m 73. If I lose everything I've worked for, it won't be a good situation. LifeLock has worked well and I love it. They've found about five things where my name or social security number was used to try to get a credit card or a loan. I would have never caught any of the stuff they caught and if they’ve been too late, I would’ve been paying somebody’s loan. There was one case where I bought a television for somebody in Florida and when I talked to the company, I told them that if it’s paid for, they should send it to me, but they didn’t do that.

Someone in the office was fired and stole a lot of the IDs and charged my business charge card up to about 30 thousand dollars. I just retired so I needed help. I joined LifeLock so I would be safe the next time around and so far, I've been very satisfied with them. I'm very pleased with how their customer service people handled my situation. They called me when transactions were taking place and I wasn’t aware of. They would ask if it is me. It's important and very helpful. I highly recommend LifeLock for everybody. In fact, I have my son on it.

I like what LifeLock offers and I’ve heard good things about them. They’ve helped me with several things including credit card fraud and it was very good with their team. I got to the Alert Team and they seemed to know what they were doing. They call if there has been a hit on my ID and I like how they treat me. I’ve never had a problem once I got to the right number to call. And they go to bat for me, answer my questions, and they take care of me.

Identity theft protection was getting more and more to be an everyday thing and I didn't want to worry about it all the time so I got identity theft protection. LifeLock seems to offer the most widespread and effective coverage and I also had read that their customer service was really excellent. Since I signed up, I've had a few times when someone had tried to use my information, social security number and maiden name to open some credit account. LifeLock had been on top of it and called me, then conference called with those companies to get everything cleared up very quickly and easily. They took care of everything so it’s taken the stress off of me.

I heard horror stories from people that had identity theft happen to them so I decided I better do something. LifeLock did a good job. A couple of times people tried to open an application for credit and LifeLock has called me right away. We’ve been able to shut it down and mark how it happened. I get financial alerts about stuff that’s happening and, in some cases, it’s not bad because my son has the same name but I’d rather know about it and it doesn’t bother me. LifeLock’s team has been great and super helpful.

I heard about LifeLock through my coworker and he had really good things to say about them. So, I got it to prevent identity theft. Since using it, I've been very pleased with LifeLock. I always get alerts when something different is happening with any of my accounts and I feel a whole lot safer. When I apply for a new loan, I get alerts right away to double-check that it is me doing it and not somebody else. And there has been a situation not long ago where somebody used my Social Security to try to open up another account that was not me. I have peace of mind with LifeLock.

Someone stole my identity and I was getting bills in the mail from credit card companies. I was hyperventilating and having anxiety attacks. I knew nothing about LifeLock but I read the reviews and had them take care of one of the issues for me. The young lady that I worked with was Laneeva and she was excellent. She was a very upbeat person. I’m 67 years old and I don’t know anything about identity theft and she was very reassuring that she would take care of everything. She did everything that she told me she was gonna do. She put a fraud alert on my credit card so no one can take out a credit card in my name unless they call me. I have another issue and if it won't get settled, I’m gonna turn that over to LifeLock also. I’m very pleased with what LifeLock did and I’m probably gonna be a member a long time. In fact, I told a bunch of friends about this company.

It's great having LifeLock watch my back. I love the phone updates. I love the things that anything over a certain amount is checked off on any of the accounts that we have. We had Experian before and why we went with LifeLock is if it wasn’t for the credit accounting office down in Florida checking to see the people that we're wanting credit using our name and stuff, if they didn’t call us directly that would have been given out to them. I had to alert Experian to that. They were not fulfilling the needs that was being paid because a bunch of accounts were taken from OSU University and they put us on them and we just went with them because after that year of free service from them I wasn’t upset with it.

I got a letter saying that my identity might have been compromised. So, I decided to go ahead and get identity theft protection. Since then, I've had a good experience with LifeLock. They sent me several alerts and helped a few times so it has been great. Also, the reps have been very nice. They're also very prompt, responsive to questions and concerns and they followed up when they needed to.

Beware of this company’s refund policy, and their overall service that's an enigma shrouded supposition. My reason for ending service was thoroughly reading the terms of membership for service, I was saddened and dismayed with the language used in the agreement, the agreement in general is nothing but a loophole offering nothing in return, you're better off using a free service, their credit monitoring is equal to, and in some cases superior to LifeLock. I purchased LifeLock on an impulse when one of my wife's credit cards was usurped, then I came to my senses and started reading and became disillusioned by the service. Think twice and really read LifeLock's policies of service.

LifeLock help me and called me when my identity was almost stolen by a person who tried to take out a Fingerhut account in my name on October 11th 2017. They fixed my problem and report it to the Credit Bureaus. Thanks LifeLock!

I’ve known certain people who are on LifeLock and are happy with it. My social security, driver’s license and name were taken so in order to try to get what was going on I got LifeLock. Whoever got my information from December to now, tried to get anything for about 30 times and I would never know what was going on if I didn’t have LifeLock. And it’s still going on. It seems to stop for a couple of weeks and then all of a sudden they try again and it’s overwhelming. But I’m 100% satisfied with LifeLock. They’re very helpful, knowledgeable and concerned about the consumers. I feel comfortable when I call LifeLock. I know that they’re gonna take care of whatever issue that arises. I would recommend this company.

A relative of mine was using LifeLock and it looked like a reasonable thing to do. I started using them seven years ago for preventative purposes and so far, so good. I haven't had a problem. There was an attempt to open a credit card account in my name that I did not authorize nor I didn’t do and they were right on it. They alerted me to that the day the attempt was made. The reps were helpful and very knowledgeable. I'm happy with the way things have been working with them.

I’ve heard of LifeLock from friends, saw it advertised, and I was aware that it had a huge market share. They had the best reputation. My identity was stolen and they’ve helped tremendously. I got hit probably 25 times with fraudulent credit card accounts that the criminals tried all sorts of things with. And in each case, LifeLock was able to alert me within hours. When that happened, they got on the phone with me to these various places and helped me get these things straightened out. It’s the best and I can’t ask for more. I’ve already told several of my friends and based on my experience with identity theft, they’ve gone out and signed up, too.

We got hacked and lost information and things started popping up which I was able to take care of then I was sent something that said try LifeLock and it's been great. We've had seven issues in eight months we have been with them and they managed those very well. The reps were excellent. LifeLock is very fast and we've been telling people about them.

Several years ago, my identity got mixed up with another person's because our first names are the same and our social security numbers are one digit apart. Hers was a 1 and mine was a 7. Somebody got all of our credit information mixed up and for years I tried to get it straightened out. And last time that it happened, I got the email notices that somebody has been looking into my credit and it wasn't anything that I did. I sort of picked the ball up and Laura from LifeLock helped me. She got a hold of the guy from Experian and was able to get all of that deleted or changed. So, for the last 13 years or more, I had somebody else's credit on mine and now it's gone. So, she's really helped me a whole lot and I appreciate it.

I was a victim of identity theft in the past. LifeLock was recommended by Rush Limbaugh so I signed up with them. They are a great company and when I had a problem, they did what they said they were gonna do. They identified situations that occurred that I wouldn’t normally be aware of and helped in notifying the bureaus. Then they called me and connected me directly with the vendor, which in this case was Capital One, and solved the problem right there and then. And I didn’t have to do anything more. LifeLock also identified options that I had, like freezing my credit for 90 days or putting alerts on it. While I could have figured things out eventually, it would taken an enormous amount of time. LifeLock made the process easy, plus, their team was excellent and very professional.

I’m in the midst of a nasty divorce so I needed to protect my account. LifeLock monitors everything for me. They pick up on things and their follow-through is wonderful. They would alert me even at night if there’s an issue. Once I got an alert that somehow I opened up and they called me about it saying they didn’t hear back and to make sure if it was valid or not valid. They have been very super nice and helpful. I've already told my family members about LifeLock.

Do not purchase service, far too expensive for the level of care you receive, you will be sent to India for help, then they want remote access, if you ask to speak with someone in the USA. Good luck, you will wait for days for that request.

My identity got stolen. The suspects tried to open up credit cards, bank accounts, and do something with housing and LifeLock alerted me as soon as the application was applied. If something happened on the first, they would alert me about it by the end of the first or by the morning of the second. They were easy to work with. Even if I may miss my deadline, because I'm on the west coast and I go to bed at a certain hour, they still notify me and a text comes in. I'm happy with that. But when I forget my password, they were like, "We can't go any further. So you need to go back and do what you need to do but we will not go any further." I was like, "Okay, thank you." Overall, LifeLock is good.

Somebody stole my Social Security number. They applied for something and I received an invoice from collection. Experian and Wells Fargo Bank told me to try LifeLock. I went to the internet and checked it, then I decided to call them. LifeLock always sends me alerts through my phone and internet when something happens or they find something under my name and my Social. When I receive a letter, I call the team at LifeLock and then they give me all the information. They're very friendly and very kind people. I would recommend LifeLock to anybody.

I routinely received solicitations to check out LifeLock and eventually decided that it was smart. I'm fairly savvy to the threat but had taken all precaution that individuals can without being a company like LifeLock. I eventually figured that I’ve run my luck as long as I can. There was enough that was happening via the different modalities that were not issues or threats a few years ago and I can't protect us as well as I think a third party could, plus continuing diligence on our part.

I love LifeLock. After the IRS notified me that my identity had been stolen, our accountant recommended it. LifeLock gives amazing peace of mind. There were many times that people have tried to open credit cards in my name since then and that always seemed to happen right when another emergency was going on. One time, I got called by LifeLock when I was at the hospital when my dad was dying, and another time when I was also at the hospital when my husband was in surgery. LifeLock has helped me and notified me and I know that they were on top of it. They talked me through it and they helped me 'cause I was at a loss as I've always been very cautious as a person.

Norton online security and transaction monitoring not working on website. Other than that I love the service and will be renewing it this year. I never had to use the service for any unauthorized transactions or attempt on the theft of my identity.

We sold our house in Florida and still had a lot of cash in the bank. And with all the fraud that’s going on right now, I wanted to make sure we're somewhat protected. LifeLock keeps an eye on my accounts. I know that and I like that. Even when I pay my insurance bill or whatever, they send me a notification. It feels good that there's another set of eyes looking at my finances that I could trust. After we sold our house and we moved, LifeLock sent me a thing, “Did you know your address changed?” I said, “No, I didn’t.” And they investigated it and found out my bank got a hold of our new address and went ahead and changed our mailing address without me knowing about it. LifeLock picked up on that address change, so that was a good experience.

Someone with my previous last name had been trying to use my credit for many years, so I changed credit and I told my husband that I wanted to get LifeLock. I put all my credit cards and account numbers on LifeLock to be monitored. So, if anyone was trying to apply for credit, LifeLock would be able to notify me as soon as possible to make sure it was me. Their team was very courteous, friendly and knowledgeable. And when I spoke with them, they would contact the company that the credit application was placed with and we would conference and have that taken care of. They were also very punctual and alert, and they would take all the steps necessary to make sure that every transaction was handled the best of its ability in no time.

Exact problem with registration not communicated so I could remedy before being cancelled twice. Once accepted, could not access account because of previous info from cancelled tries. Poor customer service for customers with hearing and age related problems (especially computer speech clarity and volume ).

I had an issue and LifeLock stepped up and taken care of everything. They called me the next day after the issue happened. But I wished they would have caught them a day before, but so far so good. They have very good communication. I’ve been with them for about five years and they’ve been great.

My husband and I both have LifeLock and they are a lifesaver. In December, we received a letter saying that we bought two iPhones in our name, but we had not. My husband had his identity stolen by a gentleman in Kingston, New York and every time this gentleman tried to open an account, LifeLock would text and ask if that was us. We would reply no and then they would put a hold on everything then they would call and talk to my husband. And then they had called the company. It was an amazing experience. They are polite, courteous, helpful and they go above and beyond. We had a situation with someone who managed to get away with about $30,000 and LifeLock helped up us get that all taken care of. LifeLock is the best and we have recommended them to hundreds of friends.

I went through an ordeal with someone using my Social Security Number and LifeLock took care of it. It took quite a long time to resolve and I had to fill out all the papers but I was treated very well and I was very happy with what they did for me. That wasn't the first time and they took care of me before too. Also, dealing with the reps was wonderful. We’ve been with LifeLock for five years and I’ve told many people about how I was so thankful I had it because they were the ones who caught it. So, I recommend it all the time.

My husband and I both had fraud done to us for years and years. Somebody has got his social security number and his birth date, and it finally has gotten so bad I had to do something. And so I got LifeLock. At first, setting it up was a little frustrating because my husband does no computer stuff. I set it all up myself for him and me. And then there was a time that the LifeLock rep said they needed to talk to him. I'm like, "I set this whole thing, the passwords and all that." It was getting screwed up. And then, I'd have him call in. Then finally, I did a power of attorney, got that notarized and then they finally would talk to me.

I had an identity theft recently but it started back in December. Someone opened an AT&T account in my name. LifeLock caught it, took care of handling the claim and then contacted the credit bureaus. Eventually, this guy tried to rent a car under my name from Enterprise Rent A Car. LifeLock took care of handling the claim on that side and caught this guy. It's all taken care of now but I never would have known about the identity theft if I didn’t have LifeLock. They’re pretty responsive too. You call them and get a claim adjuster right away then they email you. The whole process takes about a couple of days, gathering documents and information then sending it back to them. Everyone has also been super helpful and really easy to work with. They know exactly what to do with the situation where I would have no idea of what to do. LifeLock’s fee is the best 25 bucks a month I've ever spent.

Emailed customer service twice and called twice and twice was told the problem was on LifeLock's end. Still not fixed. I suspect LifeLock no longer supports Android 4.4.4. I was promised a fix in 24 hours but now seems to be a promise broken.

More and more breaches were happening and we kept hearing about identities being stolen. And since I've been a LifeLock member, there has been a couple of occasions where people have used my identity to try and get credit cards or set up cellphone accounts. And LifeLock called me, and sent me alerts to let me know that something was going on, and to respond to what was going on. And they stopped them before the things got set up.

I had an account with LifeLock for six years. I had it so if anything happens, they would take care of everything. I know that we can do it all by ourselves but I don't have the time to be tracking down everything. I like the comfort of knowing that they are there. Their reps have all been very professional and very helpful. I received a couple of notifications from them when there was a fraudulent activity with my social security number and my date of birth. It's one of the best things about it. I like their proactive approach and that they take care of everything behind the scenes. It has been a very positive experience since day one.

Last September, I ran into some issues with my phone company. Somebody hacked into my account in Yonkers, New York so I worked with their fraud unit. Then I had to continue with LifeLock from there and up until two weeks ago, I’ve had issues with the people who tried to open accounts and get credit cards. And I have to compliment every area that LifeLock covers. I am greatly appreciative of all the work that the LifeLock staff has done, as well as their knowledge and professionalism.

Someone has my social security number, date of birth, name, and address, and they tried to use it and when they didn't get anywhere with it, they took it to the dark web. I got alerts that my information is on the dark web from LifeLock. I signed up with LifeLock immediately after the first incident where someone opened eight bank accounts in my name. This trend has continued since September of 2015. And on the last couple of times that I've had contact with LifeLock, I wasn't very pleased at all with how they handled things. Typically, when I got something in the mail and I haven't heard from them about it, I called them. We did a three-way call with the institution where the accounts were opened in my name and talked to their fraud department and made sure that they were watching out for my information coming through when they closed the accounts.

I was part of a big identity theft with TRA. My wife had seen a commercial for LifeLock and decided to use them. They also offered the highest rate of protection at the time. When I got them, I haven't been identity theft hit. But in the last six months, I’ve been hit five times. LifeLock notified me on two of them, and three of them, I ended up notifying them. But they were able to help me resolve the problem. I usually call their number that they give me when they notify me. And I talk to an agent and they take down all of my information and look into it unlike the last one. They got into a three-way conversation with the bank that had an account opened fraudulently with my name on it and were able to help me resolve it over the phone with the bank.

There had been several attempts wherein people tried to steal my identity and were using my name falsely with credit cards and stuff that I didn't create. LifeLock has been advertised for the longest time so I checked them out and I liked them thus far. I had a situation and they were good by alerting me of what that took place. I was able to contact the people where all of these were taking place for them to block anything that was trying to happen. LifeLock is on the job about protecting you and stopping what's happening to people. I'm sticking with them.

We've been members for a long time and I was really lucky that I have LifeLock because it was very useful. LifeLock is the only identity theft protection provider we know that does what it does and is not affiliated with a bank or a credit card. It's a good service and they were always quick to notify me if there was any activity in my credit. People know to start opening accounts on a Saturday when the banks are closed but still, I knew by Sunday. LifeLock was the first to bring it to my attention and it seemed to come through later from the bank.

LifeLock was available for me when my daughter stole my identity and they had been wonderful. They helped me to prevent going to court over one of the bills that my daughter had put in my name, and they took care of that with $675. I had no negative experience with them at all and I really like the rep that I dealt with.

I feel that my name is being protected for all, especially large, transactions that I do. I guess as a question, I am wondering if you have all the information on me, to protect me. Or is it just my name that alerts you to investigation? Please advise. I guess the most reassuring an outstanding experience I have had with LifeLock, is that the last time I purchased a car, a 2008 Honda CRV; I was making arrangements for the purchase with the car dealership checking to see if I had really made a loan application for 15+ thousand dollars! That is keeping pretty close tabs! Thank you.

The people at LifeLock have been very professional with good customer service. I've been using LifeLock’s services for about seven years, and it's been reassuring that I get notifications when my Social Security is used, or bank accounts are being opened. It’s helpful to know that it pops up on their system and they notify me. LifeLock was mainly offered through work, and then after I’ve had a couple of calls with them, I decided to keep them. I'd tell others to do it as well.

Due to the lack of response of other identity theft protection providers, I chose LifeLock and I've been a member for quite some time now. It has worked on a number of occasions. They identified attempts of people opening up accounts in my name and their reps were easy to get a hold of. My experience with LifeLock has been all good.

LifeLock was the best identity theft protection offered at the time I got it and they saved me eight times within the last year. They would check for my social security number and everything that was out there and they would let me know. I have a counselor that monitors my account personally and anytime that there's an application opened up fraudulently in my name, they're on the phone with me with the company, and they just take control. LifeLock is a fantastic company.

I was a victim of identity theft and my company offers LifeLock among our benefits so I began using the service. On Christmas Eve while I was on my vacation home in Pennsylvania, my house was robbed and my tax returns were stolen. So there had been a non-stop flood of fraudulent activity but Lifelock was a delight to work with. When I get the alert, I tell them no and call them up. And every time I’ve called, they’ve been extremely polite. They would connect me with the credit company that the attempt was made on and do a three-way phone call to close the loop.

Quite a while ago after my identity had been compromised, I went online and did some research. I found that LifeLock had good reviews and they were very clear about their million dollar guarantee. Two weeks ago, they helped me when someone applied for credit on my behalf and we got it shut off. Lucky for me, LifeLock was persistent in contacting me because I was out of the country at that time. Once I called back, they were clear about what they thought had occurred and I confirmed that it was not me. They were almost insistent, even given that I was in a somewhat inaccessible location, that I stay on the line with them. They contacted the bank and questioned while I stayed on the line and we clarified it. It took 45 minutes, but we got it corrected right then and there. I've tried to work with LifeLock including my family and there ought to be some sort of discount to do that, but they weren’t very interested in doing it.

LifeLock has helped me more than a dozen times. I would get alerts on the app and they would call me within a good 24 hours. I don't even get a chance to call them. They call me. I've recommended LifeLock to everybody.

My wife's company signed us up with LifeLock for free, and I will never go without them again. They have stopped three attempts of using our name and social. Two of that was for my wife and one for me. They got a hold of us right away to say what was happening. They were very friendly in customer service. The attempt on my account was at a dealership and LifeLock called them to say that the person applying wasn't me. They kept me in the loop all the time. They went back and forth and they had the dealership call me and we did a three-way phone call. And we were all on the same page that it wasn't me. Then the dealership ended the application process, which was within three hours of them applying.

I called LifeLock for last four days to find out why I haven't been alerted about something. The people from the Philippines answer the phone right away but they barely spoke English so I asked for somebody in the United States. They transferred me and I stayed on hold each time for over an hour before finally hanging up. I had gotten no help four different times, which is a real problem. When it with reps from the United States, the interactions have been great, otherwise it was not. A while back, I had one supervisor that went through all the credit union with me who was fantastic. That was three weeks ago and I never ever again spoke to anybody that was American after that. I had an identity theft problem and LifeLock has been helpful. Then, for some reason, every single night I get a LifeLock email that says, "Log into your Wells Fargo to make sure you could log in." LifeLock is serving a purpose, but it's conflictual because you can't talk to anybody.

LifeLock has been around a long time. I have known about it but I just couldn't afford it. Also, Rick Harrison has LifeLock also and I recommend what he has. Plus, LifeLock got a good report by Consumer Reports. They came and told me when somebody tried to register my social security. Also, I got notified that somebody was trying to open up a credit card. I was scored on the Black Web score and I like what they were telling me. They called me and verified what's going on. Anything that happened to my personal information, they let me know. They called up the store that tried to open up the credit card and resolved it. With LifeLock, I can find out my credit score without going to the website 'cause it's already on their record. LifeLock is great. I take it as my bodyguard. I love it and I'd recommend it to anybody. I got my wife, my son, and myself all on the same team. I'll keep LifeLock as long as I can afford it.

With everybody stealing somebody’s identity these days, I decided on getting protection and went with LifeLock. My sister said it was one of the best. I've been using it for about two years now and whenever I apply at anything, it alerts me automatically and if it's not me, they automatically get right on it. And there was one time that an Amazon account came through that I did not do and the LifeLock team jumped on it. They called Amazon's credit card company while I was on the phone and got the issue resolved and got it removed off of my credit. And so I'd recommend it highly to anybody because they're very quick and efficient on what they do and always very polite.

Very disappointed in this service. I opened a Firestone credit card through Credit First National. I fully expected to receive an alert from Lifelock. I received no such alert. I did receive an alert from two free credit monitoring services that I have. But nothing from Lifelock. When I sent them an inquiry asking why, I received a response saying that Lifelock does not monitor all transactions.

I do a lot of shopping on the internet and at the time I joined LifeLock, it was the only provider offering to fully restore your identity and your credit to where it was. I wish that the service was priced a little cheaper but LifeLock has helped me very much. The service I received from their reps was fantastic. They stayed on the phone and went through everything with me. I loved it.

I've had a couple of bad experiences and in today’s society and market, we are out in public many times and everything is on the computer. So I thought it was a good idea to protect myself. I trust most of the people on the Patriot channel as well as most of their advertising so I chose Lifelock as my identity theft protection provider and I’ve had Lifelock for a little over a year now. I had an identity theft a couple of months back that we are trying to come up with a solution and get the case handled now. I went from an 800 and something Beacon to a 590. Lifelock is still up in the air right now to a 100% satisfaction. So, we'll see how they do and if they can get my credit back.

Your service has failed me considerably and wish to talk to a manager as your associates via call just want me to upgrade svcs you have not provided. As AT&T employee will discourage any fellow employees from your service unless ID theft notifications are provided!

Since my credit card got compromised, I got identity theft protection. My wife had LifeLock and now I've had them for about three years now. It picks up any time somebody tries to open an account and it's been opening credit card accounts, but two or three times, LifeLock has stopped it. Their reps are professional to the point, get it done and move on each time. They've been really helpful and when you need to do paperwork, they get it to you and get it done.

My husband and I wanted a theft protection service. Lifelock is a name that we heard before and it had a good reputation. My husband signed us up with LifeLock and I have been very pleased with them. There was someone who had gotten hold of my information and was applying for cards. I got a few calls and notices about that and the person from Lifelock that I dealt with on the phone has been really helpful. I love how the Lifelock team calls me. They acted like my concierge and walked me through the phone call with the other bank and told me what the bank was gonna ask or not ask so that I'd feel comfortable with what I’ll share. They also seemed to know all the questions asked on the other side and made it go very efficiently.

With what's been going on with all these companies getting hijacked, we decided to get identity theft protection. I looked into other sites but LifeLock also covered what they did. So why would I do three when I can do one? And so far, our experience with LifeLock has been really good. About a month and a half ago, we had somebody try to get credit cards, have the name changed and use different addresses. But the guy wasn’t too smart because he put his home address in where he wanted them to go so it wasn’t too hard to find the situation. The LifeLock team was really easy to work with and pleasant. LifeLock keeps tabs fairly well and I'd recommend them to anybody.

My brother talks about LifeLock highly so I took his word and I got them for my protection. I've had them for about four months now and they've been good to me so far. I had called them one time and they got my problem solved.

I handle all of our affairs and there was a time when I noticed something strange on my husband's credit. There was a credit card applied for but my husband didn't even know how to go online and apply for it. So I decided to get LifeLock for me and my husband. The price is steep but it has been worth it. Since having them, someone had gotten my husband's social number. And LifeLock had helped me every time I needed help and get things cleared up. They've all been nice and they gave me little tips that I didn't know to do because I've never experience anything like this before. They've been great for me and my husband, and I've recommended them to several people.

People don’t come and steal your money anymore. With today’s technology, it's easier for people to go online and steal everything you’ve got. I'm 60 years old and LifeLock has helped me a lot since I got it. Within 24 hours, they caught things happening in my credit and attacked it right away. They notified me and I took action. Still, their reps were even ahead of me. Whatever happened to me, they took it like it was happening to them. I was amazed that the company had enough manpower to do that. It's so comfortable when I have somebody like LifeLock behind me. It was not like going to lawyers where you are put behind a burner because they’ve got bigger cases. LifeLock took each one of the $1 deals like they were $1,000,000 deals. That was the first time I felt like I had a big brother watching me. The company helps society a lot with today’s technology and computers. They're watching everything which is perfect.

LifeLock has been fabulous for me. It's been a long time that we've had them. I had a problem with Macy’s before. We looked into something that could protect us and they were one of the first that came into being. I just had my birth date, my name, my Social Security number stolen and they're working with me now on a case. They’ve been very helpful. I don’t know if I could have done it without them. I'm gonna continue to stay with LifeLock and I have already recommended them.

I had used LifeLock a number of years ago but there was no real threat going on in my life so I discontinued the service. Then our identity was breached with the Equifax thing so I called LifeLock back and signed back on. They're fast, efficient, thorough and competent. I feel entirely safe in what they are doing for me. A friend of ours had his identity breached and had signed on with a different company but he was not happy. I told him it was not worth a cheaper price to go through that, and to call LifeLock because they would take care of him. LifeLock has the most outstanding people I've ever worked with in that kind of situation, and the customer service was awesome.

I work in technology. With all the breaches and the extreme ease of people stealing data, I wasn’t hip on letting that just to go by chance. They caught a breach about two weeks ago. I saw the issue popped up and they handled it fairly well. It was within 10 minutes of when it has happened. I'm glad that I had them and they were extremely helpful.

LifeLock does a good job. It is easily a good service. If something comes up, they would take it up. They've helped me out twice with people trying to use our information, and their reps were always very pleasant and knowledgeable. It was very good working with them.

I like LifeLock a lot. My dad told me that he had it and that I should get it as well, following an incident of identity theft that I dealt with back in November. And now, every time that I get a notification that someone is using my information to get some kind of credit inquiry, LifeLock would call me in a day or two and stop it right away. Their team has been very nice to me and when I had problems with certain banks who have me on hold forever and then I would get upset, LifeLock will just stop it and they would say whatever to the bank and I would be like, "Okay, we're on the same page." I really like all the people that I've encountered at LifeLock. And so, I'm trying to get my Ma to get LifeLock too because it's very good. And if I have any friends that deal with identity theft, I'll definitely tell them they need to get LifeLock for their security.

Same alerts repeat 24-48 hours late, not smart software! I signed my wife and I up through work for the base service and they do nothing special from what we can see. Had to turn text off alerts off because they would go off in the middle of the night for transactions that took place from 8-36 hours ago. That is the other thing, the data is late not even within an hour of a transaction.

Watching LifeLock commercials on??? Reminds me of a scam. Why? Cuz if you own a bank account and most people do the banks fraud dept Will alert you. If you have a credit card and most do the fraud dept Will notify you. LifeLock is not needed. It to me is a scam.

I want to gove a huge thank you for LifeLock promptly emailing me back about my confusing situation with an online and television shopping company that used my debit card for unauthorized activity even after I qualified for their method of payment (even without signing up for anything.) They never refunded me for one item and I have yet to see any apology or a refund for charging me the full amount for several items in one day putting my funds in the negative. Thankfully I was a member of LifeLock before this happened so I was quickly told of what happened to me was on the lines of identity theft. I called and emailed three companies that deal with corruption in companies to report the unauthorized use of my card. Thanks again LifeLock for being there!

Not a good program and protection. I have been hack and I lost money and also my SS was used for someone else. Providian was the company that service is better than the other one. Is going to be a little more than I can say.

I originally bought LifeLock thru Norton. I forgot my password, had to go thru Norton to change it which was ok, but then I was told that I had to go thru Norton to change my log on name. LifeLock gave me this log on name that was 36 symbols long. I never had a log on name that long as I'm sure not many others have either. No way for me to change my log on name on the LifeLock page. Very troublesome.

I was having difficulty removing some bank accounts. I texted LifeLock with my question. I had an answer within 15 minutes and accessed my account and completed my task. Great job lifelock. Another plus is access to a real person if you are not comfortable with computer generated answers.

I don't really know why I pay for Lifelock. Since signing up, it hasn't notified me once when me or my wife has applied for credit. If it doesn't notify me of real credit apps, I am dubious that LifeLock will flag identity theft attempts.

I have used LifeLock for many years. Currently my credit union account is not connecting. Credit union says it's for Lifelock and Lifelock says it's for the credit union to resolve. Meanwhile my accounts are not protected. I was instructed to delete credit union accounts and re-enter them. System will not allow me to re-enter them.

I recently had some fraudulent attempts made using my social security number and birth name. LifeLock offered a broader approach to privacy theft, so I went with them. I’m still getting and handling some of my own complaints before LifeLock gets them. But when LifeLock gets involved, their staff is courteous and professional. They get right on trying to clear matters up and make sure that whatever fraudulent attempts are made are closed down. So, they're proactive in that. The representatives have always been good and my interactions with them have been outstanding. Due to my personal circumstances, LifeLock's service is something that I just have to have for this year.

There are 3 major credit checking companies that are used by credit lenders. I recently took out a car loan, but I didn’t receive a notification from LifeLock. How hard is it to monitor 3 companies??? Not sure what I am paying for.

I had just been hit by identity theft and LifeLock was an automatic upgrade with the Norton system. They have been very good too. They're fast and they stay on top of things. Plus they alert me and keep me informed. As soon as you get hit. They’re on the phone with you and they’re calling the company that had the application made. They’ll stay on the line and you talk to them about what's happening with the company. And then when it’s all said and done, they check back and make sure all your questions have been answered.

I was surprised at how fast I received a reply to my email concerning a Financial Alert that was very troubling. After doing more research on my part I discovered that my answer to the Alert was wrong and needed help to correct. It was all taken care of without any more time on my part. I was very pleased with the result.

We’ve been on LifeLock for quite a while and so far, we’ve been very happy with it. We had a credit card default a couple of times, and they went ahead and took care of most of the problems. They did it quickly too. Dealing with the LifeLock has been very good as well.

I had to cancel LifeLock after 6 weeks- they never gave me a 30 day trial and aren’t refunding the $. I had 2 things they never caught and thank goodness it was me tightening up my finances. I was never alerted when I closed a bank account and walked out with a 6 figure check. I was told they don’t catch everything and I have a million in protection. Every time that was their answer. I opened an Amex card online - same thing. The added answer was that don’t partner with all banks or Amex etc. My credit cards give me alerts on any credit score change by email and every transaction appears on my iPhone as well as my Visa and Amex’s have best fraud protection ever.

Everything has been great with LifeLock. I had an identity theft protection issue and I decided to tackle it before it could get worse. When I called LifeLock in the very beginning, I spoke to someone who was rude and ignorant about what was happening. It only happened once though. Cecilia, the person who they have assigned to me, was pleasant and did a fantastic job. So far, LifeLock has taken care of different accounts that weren't mine. They have disputed and cleared them. However, I am waiting for them to restore my credit to be where it used to be as this would take a few weeks or a few months. But they’re working on that now.

My car was stolen with all my stuff in it, and my identity got used. I just got my paperwork sent in today. I haven't gone too far with any other service yet, but LifeLock is monitoring and helping me to see where else my information has been used. So far, learning about all the different reports and things that I wouldn't have previously known about or how to handle has been helpful. However, I've had a hard time getting a hold of a particular person that was helping me originally. But when I have spoken to him or when he has called me back, everything's been fine. And when I've talked to anybody else when I can't get a hold of him, everyone's been super helpful. One time, I left three messages in a week and he was never able to call me back, even though his voice mail says he'll call me back within 48 hours. Then I called again and a sweet woman answered the phone and was able to help me. She said she'd leave a note and let him know.

After Experian or Equifax got breached, we decided that we needed to do something. I've seen LifeLock's advertisements on TV and went with them. Although I haven't had them very long, I have been amazed with the times that they've already caught people trying to open accounts on me. I've talked to several reps, they'd get the bank or whoever it was on the phone, then we'd do the conference call and get it all straightened up every time. They took care of everything quickly and I was amazed at how well it worked. I've bragged to everybody about how LifeLock has already saved me and it's worth every penny I pay, and have told them that they really need to at least check into it.

LifeLock has truly made me feel safer to know that they are watching out for me on the web. I don’t have much but with them what I have is protected. I was in the furniture store one buy my daughter a mattress for her bed. When I got to the counter the cashier told me that a security block was on my account. I knew it was LifeLock. So I called LifeLock from the store to let them know that it was me at the furniture store. Thank you LifeLock.

Our daughter bought LifeLock in Walnut Creek and referred it to us. My wife and I both have it now. I needed it because I got robbed in my office and had my briefcase stolen where all my checks for my two businesses and tax returns were. So the robbers had everything they wanted including my computer and LifeLock has done a good job stopping all accounts. We stopped the computer the first day by calling at them and that was easy through Mac Care then my insurance replaced that.

When I mailed in a payment (money order) I did not know that payments were only accepted by credit card, and such. So instead of you all mailing money order back to me you all properly disposed of it. Good right. No because now I have to wait 4-6 months for Money order to not be cashed. Keep my receipt, show proof and then wait 6-8 weeks for it to check out that I didn't fraud them then they will mail me a check to cash or deposit. So all the total time lost for my money. 1/2 of a year before I get my money back. Not happy.

LifeLock was included in another service that I signed up for and it was a good value for the price. They send me text messages whenever there's something suspicious. And it could help like sometimes the banks won't approve charges when they think they're suspicious. That interferes with our ability to be consumers because you get denied the charge at the register and we have to come up with a different credit card. By the time we find out that the bank thought that might be suspicious, that's already moot. We've already gone past that. I would just hope that they could coordinate better somehow with LifeLock and just use that to a way of notifying you after.

LifeLock was the only one that came to mind when I found out that I had been a victim of identity theft. They were great. They've taken care of everything they needed to take care of and they've gotten things removed from my credit report. They also went to the companies and made sure I wasn't liable for payment of things that were opened in my name. Their reps were very professional and friendly. LifeLock is the company to go to if you're going through identity theft. The biggest deal was making you feel that you are not alone because that was what sold me.

Lifelock has always been held up as the ultimate protection device. In that I have had no problem. But I received a notice that my credit score had been updated - I went to check. Ah, "Sorry this service is not available, please check back later." 4 times - same response. Sent a message to the company and I got the standard read from the book replies - "Well, it's not OUR fault. Must be something in your system." And to my question as to whether agencies trying to check my credit got this - no answer. Absolutely not helpful. I wonder why I am paying for a service I cannot access.

I recently purchased LifeLock Standard to monitor my personal information. Within a very short time, I was shown where I had a medium risk factor that I needed to address. I accomplished the task in short order by Faxing an opt-out order to the website. I'm thinking of upgrading my current version of LifeLock. I feel a great sense of relief knowing that they are monitoring not only my personal information, but my investment accts. as well.

LifeLock was the most prominent one, to my point of view, and it still is. I got it for myself and my wife, and I got it for my parents, too. My parents just passed away, but they were protected by LifeLock, so it worked well for me. I have gotten contacted that somebody’s doing something that is not legal, and you folks took care of it very quickly. I suspect the problem that I have got now began with the hack of Experian. And after that, I began to get notices that people were using my identity for things that were not me, but that has been stopped. The people I’ve spoken with were very helpful. They have facilitated a conference call between the part claiming that I opened a credit card account, and myself. It happened once, and in other times, they ran the ball with another credit card operator, so that solved my problems.

My nephew's identity was compromised, and it took him forever to get it straightened out, so I joined LifeLock and I've been a member for over a year now. When my identity was compromised, they were very, very helpful. The reps were all very, very nice and very consoling. If they're busy, they call you back as soon as they can. They're always there when I need them. I recommend LifeLock to anybody that's looking for a protection agency.

I was debating whether I wanted to spend the money to do LifeLock but I'm really glad I use these people. That was the best money I ever spent 'cause you never know when something's gonna happen to you. If something does happen, I know that they can take care of it for me. I can just do my job and I don't have to worry about it. They have all my bank account information and they do the dark web monitoring too.

I'm getting older and starting to get things paid off, and I don't want to get into big household stuff, so I decided to get identity theft protection. LifeLock had a pretty good score on Better Business Bureau. I've had them for a long time already and they are the most well-known ones I know. There was someone using my Social Security number for a credit card in California, and they called it the next day. It’s well worth the money. Customer service was also great. They definitely wanted to make sure things got done and taken care of, and I easily got a hold of the right people to make sure there were no issues. They even did the joint call between me and the other people and it all worked out good. It was just a great experience, and I even got my wife on it.

My identity was stolen and someone charged all my credit cards. I saw LifeLock on TV and I've been with them since January. So far, they have been really great. My credit was hacked before I got them, so they couldn't help me with the things that happened before January. But they've notified me about everything that went on after. They've been on phone calls with different companies with me such as the credit departments in different stores to help try to clear things up. But I haven't heard from LifeLock in a month, so, I'm assuming that there's nothing else going on right now. I've recommended them to several of my family and friends, too. Their service is necessary nowadays and I wish I had them all along then none of that would have ever happened to me.

I've had LifeLock before Identity theft was a big issue. I kept paying my premiums. I am so thankful I did because this world has changed and LifeLock is a Must. Without it, it's like leaving home without your wallet. They have been with me every step of the way. Thank you LIFELOCK.

I had my identity stolen and an ID fraud. A colleague at work told me about LifeLock and as a result, I contacted them and signed up. This person who stole my ID tried to open credit card and bank accounts as well as take out loans and LifeLock helped me manage all that. They contacted different vendors and made sure that all these were tagged as fraud. Their reps were very good, cooperative, and very professional. For instance, when we called one vendor and there was going to be a 30 minute wait time, they stayed on the line where I was able to get off. Long story short, they’ve saved me. They’ve kept me from getting in a lot of trouble with all the issues that I’ve gone through. I would recommend them to others.

I was caught up in the Experian deal. LifeLock seemed to be the most reputable identity theft provider. And so far, I've been very pleased with them. They've caught at least three different attempts at opening new accounts using my name. In one specific incident, a member of the LifeLock team got a three-way-call going with me and Fingerhut to where someone had tried to open an account in my name, and got it straightened out. It's been very professional dealing with them and I appreciate that. I've already recommended them to a number of friends.

I've had LifeLock for a month and I've noticed already that they are on top of things. They alert me of anything that may look out of the ordinary or that I've put alerts on. They've already proved to be a reliable source for security and for making sure your personal information is safe. I watched their commercial late one night, and could not believe the stories I heard. I too was a victim of identity theft years ago, so I'm well aware of the nightmare it causes. I continue to recommend this to others.

I've had Lifelock for several years and have been very satisfied. I've had Norton Antivirus for several years and was satisfied with their product as well. When I heard the two companies had merged, I purchased a "bundled" package from Lifelock. Big mistake. They sent me a link to install a new version of Norton and remove the prior version. When I did so, I downloaded the software and thought everything was fine, only to discover nearly 3 weeks later that Norton Security Online is not actually working and I don't have virus protection. Since then, I have tried probably 10 times to install the software but have received error messages with frequent requests to restart.

I was very pleased with the service that I received from LifeLock. It was AOL that I got involved with it and I was already with LifeLock when it happened. I was concerned at first because my son was a victim of identity theft and I knew how tough that could become. But in the end, it was a nonissue and that’s the best kind of result. Apparently, there was a mistake and it turned out that there was no attempted identity theft. LifeLock's reps were able to do follow ups and find out what was going on. They put me in contact with individuals that could give me some assistance on the issue and things worked out really well.

We got LifeLock after something happened and they've been good. They've alerted us every time that we've had identity fraud and they've taken care of it. And they've done well. Their representatives have been wonderful, too. I'd suggest others to spend the money and get LifeLock because it's worth every penny.

LifeLock has a million-dollar coverage and getting them for my wife and myself seemed to be a good idea. I've had LifeLock for about 6 years now and it's been good whenever we have had to speak with them. They've informed me. When I first started out, they had one plan and that's the plan I got on. Then they came up with another plan, and now they have three plans. The first plan covered everything originally but then it didn't anymore. Still, I'm going to need it for now.

After seeing a lot of commercials of LifeLock, I thought it would be good for me during my situation. So, I called them. The representatives from LifeLock have been excellent. They're on time with calling me when someone is trying to use my information. And if somebody does use it and I have to battle, they're ready to go to court and battle to keep my credit in line. LifeLock is excellent to have. They work with you and they're very knowledgeable about what they do and say. They promise if anything happens that they'll take care of it.

I did a little bit of going online and LifeLock had lots of great reviews and it was the one that stuck out to me. When I had my identity stolen in October, they jumped right on it and finally ended up closing in February. Their customer service was second to none. They always kept me in the loop, they kept in contact with me, answered any questions I had, and they were always available. They take it personal, which is really helpful when you’re a victim of identity theft.

I tried to give you current information but was cut off with difficult ways to give information- I am NOT computer savvy! I want to update my profile but never have success. I also wanted to add my new husband with your services.

We had a problem when our accountant had his computers hacked and the hackers got our information out of the computers. Somebody told my wife about LifeLock and she signed us up with them. LifeLock has been great. I’ve had numerous issues with people signing things up and LifeLock has informed me immediately each time this has happened, and they contacted the credit unions and got things put in place to take care of the issue. I’ve had several phone calls from the LifeLock team to make sure that it was my account that checked the information and then they always stayed on the line with me when I was talking to the credit report places. LifeLock has been on top of everything and they have stopped numerous credit card transactions and other things that we would not have known about. They have done a fantastic job for us and I couldn’t be more happy with them.

The enhanced monitoring package is well worth the added expense in terms of a more personalized and hands-on experience. With a few tweaks to the wording of the actions desired, their online site will be perfect. Live agent I spoke with could not have been more helpful. Would not subscribe without access to a live agent.

I watched Fox News and I saw an advertisement for LifeLock and thought it would probably be a good thing for us to have since I work for the government and there was a DOJ hack and a lot of government employees lost their personally identifiable information. When I had my identity stolen about a little over a month ago, someone had a credit card in my name, and they notified me. I was able to cancel the account, filed a police report, put credit watches through all the credit agencies, except for Experian -- they were horrible and they told me just to contact LifeLock. But, everyone else was great, so I had a really good experience. The LifeLock team was amazing and helpful. They follow-up on everything and they answer my questions really quickly. The customer service was amazing. I never, at any time, felt like they were trying to rush me or put me off, so that was nice. I have recommended them to other people already.

I had received something in the mail and I thought I was at risk. It was for a bank account that I never opened. It didn’t have money in it or anything but I just thought getting a LifeLock was a good idea. I had been in and out of hospitals for surgery and I think that’s where my information was accessible to people. So, I just wanted to make sure it wasn’t an issue.

This criminal identity theft has been going on for more than 25/years. The courts have allowed these criminals to use my information and to say and do things to damaged my life. I cannot get anyone to do their jobs to protect me as a US citizen. It's like the criminals have more rights. The people the organization do not care if a criminal does anything to citizens. I have loss all jobs because they think she is the victim because they allowed it to continue for years. Allowing me to be a victim of ongoing abuse by others because of defamatory of my character.

I think LIFELOCK is the best program I have ever purchased. I know I can depend on them to watch for any possible charges on my checking account that are not done by me. I would recommend this program to everyone.

LifeLock is a company that seemed to know what they were doing, and we’d heard a lot about them over many years. We first noticed that somebody had tried to apply for a credit card at Capital One and we called Capital One because they said that our credit card had been denied and we hadn’t applied for one. Capital One said that the people who applied had my wife's name and mine and our social security numbers as well, but they had failed other questions with Capital One. But because somebody has our social security numbers, we decided to join LifeLock.

I wanted to protect my assets and my identity. I don’t trust the credit agencies like Experian, Equifax, and TransUnion, and LifeLock seemed to be more secure. It monitors my transactions, my credit, and I am also counting on them to monitor for unusual activity, so it’s helpful. However, the girl at the customer service is not good, and the wait times are not great -- it takes maybe 20 or 30 minutes. Also, the fees were a little high compared to other agencies. $29 a month is kind of excessive. Nevertheless, I’ve kept the service for a while.

LifeLock found two different things before they became problems. The vetting process when you call is very thorough. And I was very pleased with it. I would recommend everybody to get LifeLock.

With the situation that the world is in today, with all the hacking, it was wise to look into identity theft protection. I called LifeLock and was very pleased with what I was told by their personnel. Their reps were very professional and eager to answer all my questions. Having their service gave me peace of mind knowing that they got my back all the way. I would recommend them to anybody that was considering to start with protection. Go ahead and ask them any questions you have on your mind and listen to their answers.

A number of years ago, a relative got a hold of my social security number and once he had it, I'm sure he never forgot it so I put a fraud alert on my credit reports. My mother had LifeLock and she told me about it, so I went ahead and got it as well. I’ve gotten a couple of alerts and they've called me or sent me emails. One time, somebody used my information to apply for a payday loan and it didn't go through. There was another issue with a service like that which LifeLock caught. Their team is pleasant. They would usually call, answer a few questions and inform me of what they found. They'd send me an email with what I need to do, if I need to print something out and mail it in and follow up with information. It’s usually just a few minutes, answering some questions to verify my identity, and then it’s all taken care of. It's a really good service and I highly recommend it. It’s also reasonably-priced for everything that you get. I love it.

Ten years ago, people took business loans on my name for a total of 1.2 Million. I'm still fighting that. My wife and I have lost everything. We had two financial crimes at the same time. One federal judge cleared me of everything. The second federal judge won't accept it. And someone back in my hometown, was able to get my Credit Union bank account numbers. Someone back in Holton or Hancock, Michigan tried to pay their Charter's, their cable bill. They took my bank account numbers and according to Charter, they had checked me. So, when I got my bank, we got a hold of Charter and we got a hold of four different supervisors. Two of them said they would pay me out of cash management. The other two said they wouldn't pay me and didn't consider that fraud.

Our LifeLock service was provided through our annual employee benefits plan. It was one of those things that we chose to have and right after we chose to have it, we had some security theft. Every time there's a credit hack, LifeLock tells us. We recently had an issue when my identity was stolen and somebody applied for a credit card in my name. LifeLock's reps called us and they were all pleasant and nice. They followed up with the necessary department, called the bank involved, and got the account locked down. Then they sent me a form that I could fill and claim any lost money, so, it was pretty good. Now, we have the entire family on LifeLock. Everybody should get it.

Shortly after purchasing Lifelock for both my husband and I last year, my husband passed. I contacted Lifelock to cancel his account. I have been unable to get in to my account; everything continues to come to my deceased husband including surveys, billing etc. Very hurtful to a surviving spouse!

My Credit Score dropped 43 points. I was not notified of this. The girl I spoke with was polite, But, I asked how I could find out why it dropped. My perception was she didn't know how to find why and she wanted to get me off the phone asap. In this type of business perception is reality. The last time I had to call Lifelock about an issue, I was on the phone with a manager that also couldn't help. I will be dropping Lifelock at the end of the month.

I am a bit disappointed. Over the last year both my VISA and Discover cards were both used and this has happened 2 times to each card in about a year give or take a month. My reason for disappointment is LifeLock did not detect or realize this until I made them aware of it. First time it happened I caught it when I got my bill and was going over my statement before paying and there were tickets charged to Jet Blue airline. I think it was over $1000.00 so I called and notified VISA and they dealt with it. Then I attempted to use my Discover Card while shopping a day after the VISA incident and my card was refused in Walmart. I immediately called and sure enough someone had been buy electronic equipment. Discover realized it was not me and froze my account.

LifeLock sounded like it was the best. My credit card is always over there and many times I had problems with people using my credit card so I call and I cancel the card. But then I say it might get worse than that one of these days. I recently had someone stole my identity. With LifeLock I thought it would just say, “Give it to LifeLock, and they’ll do everything.” But no, there was lot of stuff for me to do like a lot of papers to fill out. But in the end I still felt comfortable having LifeLock in my corner. The lady I'm working with was very good. She would email me and she would tell me what’s going on. She would keep me informed and she would say that if I had any problems, I could just email her. I would recommend LifeLock.

I’m more of a high net worth individual, and my wife and I were concerned about identity theft. I figured I might at least have some protection. LifeLock advertised the heck out of it and my friend worked there. Initially, we got notice through email and text, and then after that, made the phone calls, then they arranged for a time to contact us. They did everything they told us they would, so I’m very pleased with the service.

I’m a senior citizen and I've been listening to a local radio station in my area for years. Rush Limbaugh, the moderator, has the commercial for LifeLock saying that if I mentioned the radio station when I signed up, I would get a 10 percent discount, so I did it immediately. The money that I pay per month for their service is worth it in the end for aggravation.

Somebody was trying to steal our identity and I didn’t know if there was any other thing, but we had to move fast. When somebody pretended they were us and had opened an account or attempted to open an account, LifeLock knew before I did and they called me, gave me a message and asked if that was me. Then, they called whoever the company was with me there. So, I didn’t have to wait forever online and we took care of it right there and then.

I heard about LifeLock a lot but I don't ever follow through on anything. Then I decided to get rid of AOL but they talked me into staying with them because they had a deal with LifeLock. So, I stayed with AOL. It was the best thing I could have ever done because when my identity was stolen, I wouldn't have had any idea and I would have been totally overwhelmed. So I'm so grateful for the way the fates took care of me there.

I just bought LifeLock through Norton and cannot get it to go on additional devices that I paid for through Norton. Bought 5 additional devices. Spoke with Norton (after finding a person that spoke native English) and were not able to help me because they are not doing support for Lifelock yet. If Norton is selling the product why are they not doing the support? Norton also charged me for additional software that they said I needed to go with the package but already had so I was able to get a refund. Looks like one hand doesn't know what the other is doing. Norton rep did say they would have a Lifelock rep call me by the end of the week to figure it out. I do have Lifelock installed on my computer but still waiting to get it on my wife's computer and that is where I need it the most. Any chance on speeding this up?

Arrogance is rampant - It is obvious to me they could care less about customer satisfaction at this point. I am really concerned if any identity theft did occur they would help. They fall back "clerical issues" or me not knowing how to work with The Company.

I had a problem with identity theft and figured I ought to get protected. LifeLock seemed like a good way to do that. Their team was very helpful and professional. Every experience I've had with them has been very pleasant. They stuck with me and call whoever the problem is with. I get the problem resolved with me on the phone. They don't leave me out there on my own and give me a phone number. Before LifeLock, I didn't find out about problems until they went to collection. LifeLock is ahead of everything.

There was an infomercial for LifeLock on the television Rush Limbaugh and our lawyer suggested we sign up with them. We have a trust and he was a trust lawyer. He was a pretty good guy and he seemed to know a lot about stuff like that, so we took his recommendation. When we got a letter in the first part of February from a collection agency that said we owed PayPal roughly a $1000 for an account that we didn’t open, we decided to give LifeLock a call. The person we talked to, Chris, was outstanding. We came up with a plan and we’re working on how to react to this. He stepped up through the process and said that we had to get a hold of six different credit bureaus and file the statement with the Federal Trade Commission. He told us it'd be a little daunting but he'd be with us all the way. And so, at this point, we’ve gotten one of the credit reports out of the six. But so far, we’re absolutely tickled.

My experience with LifeLock has been very good. They're there when you need them. When you call, they're always there and they never put you on hold. They always answer the phone and try to address your concern. I had one conversation with one of the representatives and she was on the line with me with one case I have. I'm in the process of figuring out what's going on, and I had to call them and give them some information about a couple of things that happened that I know they're not aware of, or maybe they are aware of but waiting for me to say something. It was a three-way call and it went nicely. They're always willing to help.

Back in December, LifeLock had a year-end special discount. I'm in banking and we were looking at the different companies out there for our preventive identity theft measures. So, I took advantage of the deal and signed up. LifeLock monitors the credit bureaus. I can also put in my mainly used credit cards and they have that information on file as well for additional monitoring. Their representatives have been polite, friendly and were able to answer all my questions.

LifeLock has been excellent. I recently was a victim of identity theft and a credit card was opened in my name. When they noticed that a new account was opened in my name, they called and asked me if it was me. I responded with a no, and it was sent to the bank and then we had a three-way call and they explained everything. They sent me some papers to fill out and encouraged me to file a credit report and send them a proper report. And then they'd inform me, advise credit, and notarize to give them the authorization to act on my behalf like a power of attorney, so they could ask the case for me.

I do not know my order number and that is one of the problems I have with life lock it is hard for me to get into and around. I have a hard time inputting information. Even this is my third time trying to get through.

Some years back, when I heard LifeLock with Rush Limbaugh, I feel like it was good and was like an insurance-type thing if my identity was compromised. Recently, I had my identity theft issue. And so, I called them. They didn't necessarily raise the alarm about it. I found it out through AT&T. They apologized. They're not able to monitor every transaction, but they were able to put that instance in their files. And they keep track of it. They sent me a note. So, after this incident this last year, I'm watching to see how well they are with how they respond and the insurance that comes up. But so far, it has been good.

I saw LifeLock's ad online and I tried it. I fell in love with it and I’ve used it ever since. I used two or three different companies, but the best one is LifeLock, so I discontinued using the other ones. I’ve been a victim of fraud for the last two months. In fact, I’m in the process right now of freezing my account because of the credit bills. I get a call from LifeLock almost daily telling me about a new fraud that has come up. They explain what it is then we go to that particular credit card company. We have a three-way convo and they close it out as a fraud. So, it’s taken care of right then and there over the phone. Most of the other companies want you to mail your concern and they want you to do this and that. But LifeLock takes care of it directly. I’m happy with it and I wouldn’t change.