LifeLock Reviews

I was part of that Equifax breach and I was a big time victim of identity theft. I’ve known about Lifelock for a long time and I have them for a while now. I have their monitoring services and they've been great. Having them has been helping with my peace of mind and they really seem to care about the issue. Anytime I’ve had to interact with them, they’ve been very helpful. They’ve also called me a number of times for alerts now. They missed the Amex issue but they don't have a relationship with them. So Lifelock doesn't cover every single outlet but that's not their fault.

During the holiday season I received multiple bank account alerts from LifeLock. When I attempted to call LifeLock and investigate these alerts, I had all of my calls automatically routed to call centers OUTSIDE THE U.S. I was told the foreign staff members taking the calls that U.S. call centers were closed. This means ** during the BUSIEST SHOPPING TIME OF THE YEAR** LifeLock was not open to protect my ID. Instead LifeLock made all of my ID information available to unknown staff in foreign countries.

LifeLock helps me a lot every day. The entry test that I had a few weeks ago was convenient. I feel really well about the situation for them letting me know that somebody was opening an account under my name. Their staff were very professional, very customer-oriented, and they had information at any given time that I needed. It’s also really easy to interact with the website like when loading the documents that you need to upload. It was a good experience. I feel really comfortable with them.

LifeLock has been tremendous. They did great the last time I needed them. I've been using them for 6 years and about three months ago, they helped me out when I had a little problem with my real estate company. I had a mistaken identity issue. LifeLock has been easy to get a hold of. They called me and said there was a court case but I didn't have much time myself. They contacted me at 6 o'clock in the morning the next day saying, they're trying to get me some representation at the courthouse before I showed up at my case with the court. They planned to do everything they can. But it was a short notice they couldn't get somebody there for me. Still, they've been very responsive. They were surprisingly effective and they did a really good job. They were like Tasmanian devils, they would do everything they could in such a short period. After it was settled or taken care of, they still check out for my family.

LifeLock has spotted two fraudulent charges and they've helped me clear it up. The process was fast and the staff was very professional. With LifeLock, I feel a little more secure than I did before because I was in the Expedia debacle. I got notified that I was in that block of hacked. So far, LifeLock's services are good.

I called because it appears a new mortgage was taken out in my name. I have been a member several years and this is the first time I called with a concern, but they basically told me I needed to follow up with the bank on this. I don't know how and I thought this was the service they would perform. Not sure what I am paying for... guess it is for the insurance when/if this really is fraudulent since they don't seem to care to check if it is fraudulent.

Two years ago, I was robbed, and they got all my information. So, I joined LifeLock right away because I wanted to make sure that they didn’t go out there trying to do anything. I got the basic program where LifeLock monitors my accounts and credit cards, and if anybody is using my name. In fact, about two weeks ago, somebody tried to get a credit card through Synchrony Bank worth $20,000 line of credit under my name. LifeLock caught it, and they got a hold of me right away. I then called them, as well as Synchrony Bank and they asked some questions. I told them that I did not apply for any line of credit there, so they denied it.

LifeLock is very good, but it’s very frustrating. I keep looking at my record a lot and I go to this drill, five times a year. I’d love to know if they ever convicted any of these people. None of these guys is held accountable. For me, it’s like I haven’t had a mortgage in 30 years. I kept in my whole lifetime, I’ve been charged $2 in filing charges. LifeLock is a necessary evil. I didn’t get it until relatively recently and I thought that the day was going to come that I have to deal with this. It’s like you get casualty insurance for your home or your car or you get medical insurance. But their people are very professional. They’re very good, very efficient, and they know the drill.

We had LifeLock several years ago but then we dropped it, and then got back on it last year. They have helped us twice already since having them. Someone had been trying to open up an internet type account in our name and LifeLock solved that for us. Everything’s just been perfect. They stay right on top of things, and if we get any kind of problems, they usually let us know pretty quick.

With the experience I’ve had online with buying, I needed LifeLock. Because if something that was bought and it didn’t look quite right, LifeLock gets to it and they contact you. I had a discrepancy with some transaction. Somebody tried to get an account to JCPenny, and they used my information. LifeLock got in touch with me through email and I clicked and talked to somebody. They got in with the other company and we settled it right there. We were on hold for about three minutes waiting for the other company to come online, but it was well worth it. I won’t give up LifeLock for anything. It was awesome and I’m really satisfied.

Adding new adult members - I called LifeLock. Spoke with Montres. Claims no problem I can add them. Gave my oldest daughter's name, DOB, SSN then he says no they don't go by address but by e-mail so I need to call back. I spoke with Shikara, Venna, Joseph who trans me to Ref, same. They need the info but now I have to go to customer service. All said I can do this, spoke with Brent **. NO! Said they are adult children. Need their permission. Now I need to give them gift cards 3 days before Christmas. We need to find someone better.

I received an alert. They texted me immediately after a account was opened. “LifeLock” I would tell all my friends to get it. Watches anything done with name, ss#, accounts being opened! Even websites! Gives me less stress which is the BEST.

LifeLock is trustworthy and gets the job done. I'm glad I trusted them more because recently, my daughter and grandson came to live with me. I went to Texas and got my daughter out of a domestic abuse. He's on drugs and he moved another woman in his house and they tried to open five accounts in my daughter's name in one day. I had put her with LifeLock on October 6th and that happened on October 16th but LifeLock called her right away. They also tried to open two on mine. Both my daughter and I had quite a lot of interactions with the LifeLock team about the different accounts and what we should do and we got copies of everything. Now, my daughter’s daughter who lives in Michigan doesn’t have LifeLock and they opened an account on her online and got her for $900. So, I'm thankful we got LifeLock and I appreciate them. They helped and saved us. I would recommend them to anybody.

LifeLock is a safeguard for your credit to keep the credit score intact. Anything that I don’t authorize, they don’t authorize as well. They literally work hand in hand with me when a random situation arrived. They figure out if it was something that I did or somebody was trying to commit fraud. We’ve had two instances and LifeLock was very quick to catch it. One time, somebody wanted a cable and it was my SSN but it might have been an input error. The other time, somebody was trying to get a new phone with Verizon, which was weird because I already use Verizon. LifeLock let me know and then we shut the mess down before my credit goes out the window which was great.

I’m not aware much in the way of competition for LifeLock but I’ve been working with the credit bureaus and they don’t really do enough and I left like I needed LifeLock to help me correct errors and to follow up with any kind of creditor who is fraudulently being contacted using my information to try and rectify these problems. I signed up for 9.99 a month. A couple of times they’ve gotten on the phone with credit card companies that have been conducted fraudulently and we’ve worked through it together to get those inquiries off my credit report.

LifeLock helped me out on quite a few things with my credit in general. I’ve talked to their team a few times on the phone about some things that showed up in my app and they walked me through and explained stuff. So, they’ve been helpful. Plus, they are available 24 hours, always answer my emails or call right back. It’s a quick service all in all. LifeLock does what they say and it's an extra peace of mind that they help me monitor all my stuff.

I started to get a lot of banks calling me to ask if I had applied for credit, and it was pretty clear that someone had gotten my information because when they repeated back the information that had been snagged, other than two more who use it, I don’t owe any money to anyone. LifeLock seemed to be the most popular identity theft providers and with all this online lack of security, it’s a necessary evil to protect oneself. But I think it’s a little out of way for an individual to compromise by a third-party in secure systems that are supposedly charging us for their services, and don’t reimburse us for it. I’d rather not pay $30 bucks a month but it is what it is in modern society. And if I got to pay someone, I’m more than happy to receive the service that they provide.

LifeLock gives me peace of mind. Every time we get some fraudulent activity, they shut it down instantly. I get a text message and I also get an email asking if I’ve done various activities or open up an account. They say to give them a call and they’ll work on it. They’re all good and it's very quick. They are very professional and upbeat, and they’re very knowledgeable. It’s good to be dealing when you have the best agents.

A friend of mine had LifeLock and she had very good reviews for it. She convinced me to get one too, and I’m very satisfied with their service. They did a great job, especially with the identity thing that came up, and I’m very grateful that they immediately notified me. The alerts that I’ve been getting from LifeLock has helped me a lot, and they handled everything pretty well so that I could get it resolved. When I received the email alert that they sent me, I immediately called them, and I was very happy with how fast they acted on it.

I've been a LifeLock member since 2008. And the reason I signed up was the ads on TV. Also, I work for a US company, but I was stationed in Asia. And I had very several horror stories told me about credit card use in certain Asian countries. I really didn't know what LifeLock would do but I felt having something was better than nothing. And I've gone for it. I'm protected. And I finally returned to the USA from Asia in the end of 2016 and we had zero problems.

Although I'm very careful with my information, my credit card number was stolen online and LifeLock caught it before my bank did. I got a new credit card and I didn't have to pay for the illegitimate charges. The most important thing to me is having peace of mind and you can't put a price on that.

Having LifeLock seems to make sense especially in a dangerous environment like America. I called them and their colleague took care of everything. So far, they alert me when somebody may have tried to open my credit card on my behalf. One time Comcast had already alerted me, and LifeLock made sure that nothing bad will happen. Their response time has been average, though usually when you call these services, you're on hold forever. There are also some unfriendly people in a call center, but their customer service was friendly and helpful. I'm satisfied.

AOL put LifeLock on my account and on the two occasions I had to deal with them because of issues, I received absolute excellent service and they were very thorough. Just recently, they guarded me on a credit card application. They notified me that a credit card has been applied for in my name, date of birth, etc. I contacted LifeLock and they set up a telephone conversation among LifeLock, myself and Capital One. Everything got resolved right on the spot and there were no problems. Right now, I’m very happy with the whole thing.

LifeLock is for protection against identity theft and they were able to alert me on stuff that’s going on in my checking and my credit cards. Some activity was not caught but they're doing good as far as I'm concerned and they should keep monitoring.

My bank OIB had LifeLock as a perk way back 2007. When they cut that, I called and got on it on my own so I wouldn’t lose my LifeLock protection since they do a really good job. And about 2014, somebody somehow got a hold of my debit card number. It was in my wallet, I hadn’t lost it. But they got me for over $700. But the bank made that good.

I’ve worked in a high-tech industry and healthcare, and I’ve seen the vulnerabilities in some of the organizations that I’ve worked with. The price at LifeLock was right and the fees are reasonable, so I took it as insurance. I’ve been a member for six years and it adds a sense of security. There have been a couple of times when LifeLock has helped me out, and they’ve always been very professional. They have valid concerns when they’ve contacted me and they’ve been able to help me resolve the problems.

It made sense to have identity theft protection. Last month, someone got hold of some personal information of mine and was applying for credit. LifeLock took that up and warned me about it. I was able to change the appropriate things and got that solved. Their team was extremely helpful. It’s nerve-wracking when people are running around with your information. I wasn’t quite sure what to do, but they walked me through and followed up to make sure that things were working properly. They’ve accomplished all the things that I hope that they would and they couldn't have been nicer. I tell my friends that LifeLock works for me.

I didn’t feel the need for LifeLock until it was revealed that Equifax has been compromised, along with Home Depot and a couple of other things. I used Norton’s security products and they came up with a deal where they offered a LifeLock membership for so many dollars per year. I said, “Oh, well, this is about time to do that.” Then a year after a current account's fraudulent activity came about so the timing was good.

We've had LifeLock for quite a few years. With the internet and everything happening, we wanted some safety. They’ve caught a few folks trying to use our credit card in Arizona. We also had some in Florida, as well as in New Jersey. From there, they contact everybody involved, from the bank to the credit agency that rates our credit, and then they stop the transaction. I was on the phone with LifeLock and the bank, and the merchant where they were trying to apply for a credit card with my name. I'd recommend them.

LifeLock has been very helpful and has done everything I've asked them to do. The only problem I have is sometimes I have to hold for 15 to 20 minutes before I can get to a team member. But they're on the ball. If something’s done on my report, they notify me immediately. I've already recommended them to three people. I told them that I signed up on a Saturday night and by Monday morning, LifeLock was already sending me reports of what was going on, how it was happening and telling me what to do and what I should have on-hand. I love LifeLock.

I was younger when I got Lifelock because my identity was stolen. It just seemed the perfect thing to do at the time. Their service has been good because recently somebody ran into my information and I got the alert. I was at work so I'm like, "Wait, I didn't apply for this application." Lifelock went the whole nine yards to try to figure out what it was, if somebody did it. They called the place where the credit was run, which was Toys R Us, and they figured everything out. I spoke to two reps and they were both great. I love it. They were very helpful as well. For those who don't have Lifelock, they need to go out and try it out especially if they had identity theft protection issues before identity theft.

I've been notified by LifeLock about attempts to open accounts on my name that were not me. I get alert notifications so I respond to it and most of it has all been online. I've also called them twice and the times that I've dealt with them have been awesome. The process was just really simple and straightforward. There's not a huge detail of report to fill out. It's been really easy at least on my end and I hope LifeLock keeps up what they're doing and keep it simple. I would highly recommend them. They keep people covered, prevents any issues especially for friends with children. I've been trying to talk my children into it.

I saw the commercial where the LifeLock owner was driving a van with a social security number on TV. The advertisement gave me assurance that the owner will help if anything happened, and so I became a member and since then I have peace of mind having LifeLock. We had an issue about three weeks ago when somebody was trying to get a credit card on my social security. LifeLock sent me a text. So, I called them and they took care of everything. LifeLock keeps me updated by the minute and they call me whenever they do something. Their service is affordable for anybody who wants to do this. There are different levels though, depending on how much money you pay. I’m very comfortable with the level that I am in. LifeLock knows it faster than I do if there is something happening in my credit report. My daughter, my son, and my wife are with them, too. I’m very happy with it.

I’ve been a LifeLock member for a number of years. The people that I’ve spoken with at LifeLock have been friendly, helpful, and supportive. Most recently, I received an alert through my email indicating that there was an account that was opened up at Freedom Bank, and I didn’t recognize the situation or the time that I spent at this bank. I’m very responsive to these alerts because of all of the stuff that’s going on in today's world with dealing personal information. So, I called LifeLock and got in contact with their alert team, and they were very helpful in connecting me to the bank. They had me on hold, and then they conferenced me to the representative at Freedom Bank and spoke to them and then verified what the situation was.

My identity was stolen and LifeLock has been helping me ever since. They're doing their job of catching things and they've been terrific. I feel a lot better that they've been doing what I expect they could do. They let me know when somebody has looked or tried to get credit. I call them and they get on the phone with the company involved. LifeLock does this all within a very short time, maybe a day or less. They get to a three-way conversation and we get the issue resolved.

I always kept hearing about people getting their identity stolen. And because of all the fraud that’s going on, I decided to get identity theft protection. I always hear good things about LifeLock, so I decided to go with them, and I’ve been with them for a while now. Somebody got my identity, and tried to open a credit card using my information. LifeLock caught it, and the process went pretty smoothly. I got a text, as well as a notification that popped up in my phone, since I also got the app. So, I called LifeLock, and they called it off and followed up on it. They handled it, and they were great. LifeLock saved me.

There’s a lot of wrongful things out there, just in the cyber world and it's scary so I reached out to LifeLock for protection. A couple of loans or a couple of credit cards were trying to be opened, being pulled under my name and I didn’t authorize those so I called in and the LifeLock team resolved it. They reached out to the merchant, did their investigation and took care of it from there. I also get text and email alerts. They're very professional and helpful. They had great customer service.

I’ve been with LifeLock for a while now, and it give me peace of mind. My credit card was compromised, and people were trying to get my data and do things. So, I wanted to protect myself, and decided to get some extra protection other than just the credit card companies seeing something and calling me to ask if I made a charge, which is pretty good. Just a month ago, I got an alert from LifeLock that somebody tried to lease two different vehicles at two different times, using my information. They had my name and social security number. But because some of the information wasn’t correct, the transaction didn’t go through, and that brought a flag. So then, I can change my password.

I’m an identity theft victim and if it hadn’t have been for LifeLock, I would not have known about all the people that had my personal information. I have had people that opened bank accounts and tried to open credit cards everywhere. And there were 15 since April, and I’m trying to get the credit bureaus to take of the credit inquiries because it hurts my credit. LifeLock and I called one business where somebody put an application in and I asked their rep what kind of information did the person has. She told me they have my name, address, birthday, social security number, and they have it correct. LifeLock has been very helpful and I’m glad I got them. I would recommend them to anyone.

I've been a LifeLock member for quite a while. I went to have an identity theft protection because a lot of people I knew had their identities stolen and had problems so I wanted to prevent that. LifeLock worked out good for me. Their team was really good, and they called me a lot. They are really friendly, were direct to the point, and told me what was going on. They have helped me twice. I had somebody try to take my identity and had actually put in for a loan. They have caught it and got a hold of me. We then called the place and got it straightened out and they took care of the situation. I'm happy enough with LifeLock that I'm going to put my wife on LifeLock too.

LifeLock pre-alerted me of inquiries on my my credit report and inquiries from banks. They’ve also reverted about four different occasions of people trying to open accounts in my name. They have been gracious enough to reach out and want to help with the process of me alerting the companies. But the following up part was probably the important. The process that they have is more than acceptable for me and I've been pretty content with them so far. I would tell a friend who'd ask about LifeLock to just keep monitoring their credit.

LifeLock's customer service is horrendous. I had an identity theft issue and they didn’t do anything. They do a good job at catching these issues, but once they catch it, they put the ball in your court to do all the work. They sent me a large package to fill out and it was a disaster. They won't even help you until you get it back to them. It took me three weeks and I had to call them every day. They don't return phone calls and they don't return to help. Once I got to the right person who was assigned to my account, it got better. But getting to that person was three weeks of painstaking holding, emailing and calling. Half the people were rude and the other half were unintelligent. They told me they wouldn't help me unless they got a police report done. There's no guidance. I contacted the creditor who had the account opened in my name and they helped me a lot faster than LifeLock did. I haven't cancelled LifeLock, but I will not recommend them.

LifeLock has been helping me a lot with identity theft. They notified me if anybody applied for credit cards and then a few days later they called to follow up. They're patient and they helped me contact the credit card company and had the card canceled.

LifeLock was offered by AOL for AOL members so I participated. So far, my experience with them has been great. My information was used for a credit card in another state the other day and they alerted me about it immediately. I was really satisfied and impressed by it. I replied to their e-mail as instructed and they replied back and were on the case. Since I didn't make the charge, they checked to see what's going on. Each time they did something, they sent me a message on what's happening, what to do, and what to expect. Then they called me and did a three-way with the state where the discrepancy occurred. They were on top of it.

A little over a year ago, my wife’s wallet was stolen and we had some problems where people tried obtaining credit cards with her name. A friend of ours had recommended LifeLock because she said she had been using it for several years and she was very well satisfied. Knowing her, we would know if she doesn’t like something. She's been a member for a while so we decided to try it.

LifeLock has been very good. They’re very on top of my identity for me and I appreciate it. I first heard about them from my job. A notice was sent to us about Lifelock and then I started with the service. I’ve been with them for about nine years now and they have contacted me on several occasions. The first time they contacted me was after I went to Sears to buy a refrigerator. I didn’t tell Lifelock that I was moving and they would not approve me getting the Sears account. I didn’t understand that. And then about a week later they called me to confront me with this. I told them that it was me and I was moving. They told me I had not let them know this. And so now I know that if I would relocate I need to let them know before I go and purchase something and have it sent to another address.

With the crooks and hoodlums in this world we live in, it's foolish not to have some protection. I got LifeLock from Rush Limbaugh and my wife and I have been with them for quite a while. It's been a good experience. We also have the upgrade. LifeLock is on top of things because I had some things going on and was notified immediately. I had a few calls from them, we straightened out a few things and I'm really happy and very thankful. And when I call and they call me, we get on with business and it works well. Their guys are excellent. I talked to several friends about LifeLock and told them that in this day and age, one needs security and I know it works because I had the experienced with it.

I was previously a customer of Lifelock and I was a victim once years ago. Someone took out a payday loan in my name and I was going to pawn something and my credit got ran and that got flagged. The local police department handled it and they did an awesome job because they were right on it and an arrest was made and that’s what got me into them. But I stopped my service when I had some credit problems and could not afford it despite the small payment. But now my credit is getting cleaned up a little bit more and I decided to better make sure it stays clean. I know they do really good work and I joined back up with them.

I got a free one year membership with LifeLock when I bought my Vivint Home Security System. When I had an issue with the Equifax where there was a security breach and my identity was affected, LifeLock has been helping me lead through the mess. Their team has been incredible and everybody that I've ever spoken with has been excellent to deal with and have been very helpful.

LifeLock was widespread and we needed identity theft protection for our overall financial situation. The alerts have been good in terms of people trying to apply for credit under our stuff, but with the compromises of various credit cards that are out there, LifeLock was one place that was good to go to. The people on the phone have been great. Since I almost never have my passwords, I need to work through some of the issues which never happens at very opportune times, but they have been kind and diligent.

I've been a LifeLock member for at least 15 years. I had something through another company and they were okay but LifeLock seemed better and the price wasn't bad, so I thought I'd give them a try. If anything happens like when I try to open an account somewhere, I get a call on my home phone and my cell phone, and text messages right away.

LifeLock is certainly better than no protection. However, most financial firms are moving to "two-factor" authentication at login (this is a good thing!). At this point it appears this disables LifeLock alerts and makes the service much less valuable. LifeLock needs to work with companies to figure this out. Otherwise, they will lose when a competitor figures it out.

I've been with LifeLock for about five years, but I never had to contact them for anything. Until December of last year, I found out somebody had evidently purchased a telephone somewhere using my identity. It ended up getting charged to my checking account and I caught it right away, the very day that it happened, because I check my checking account almost every day or every other day. I contacted the bank and said I didn’t do that. The bank took care of it. We created a new checking account, transferred all my money over there, they canceled the payment of that bill, and everything was fine. But then about June of this year, I found out that somebody had opened up some utility bills in St. Louis, Missouri. There was a gas bill, an electric bill, a cable bill, everything all in St. Louis, Missouri.

LifeLock was the only one that I'd heard about years ago with the reputation for being able to protect us. They were also the first ones to come along with the follow-up of investigations when we were victims of identity theft. There was no doubt in my mind that they were the best in what they do and that’s what I like to hire. I’ve been the subject of identity theft twice this year, and they took care of it immediately. They connected me with the bank that was approached by the fraud, and then they also set up the warning on the Equifax and all of those that had to call me before getting out any information. Everything has been excellent and I couldn’t be happier. I tell all my friends and anyone that asks about it because LifeLock has been so proactive in getting things taken care of right away.

LifeLock has been great and I’ve had them for a long time now. Somebody had stolen my credit card and I got 10 separate attacks on my credit. But, having LifeLock has given me peace of mind and I don’t worry about it anymore.

I’ve had Lifelock for probably about five or six years. It’s a good idea. They have taken care of several fraud cases for me. I’m happy with everything and I recommend them daily. I tell people they need to get LifeLock.

I had thought about getting identity theft protection for several months. And then I had a break in to an automobile in Dallas, Texas at a hotel. That theft took place October 16th and my wallet was stolen too. I didn't keep any valuables in there except for my social security card so I better try and get something to protect myself. I got LifeLock and I knew them from their advertisement when I listened to Rush Limbaugh summer. It is also on TV. I’ve been with them now for about a year and a half and my experiences have been fantastic. I've been treated very well. I've had a few occasions already where someone used my Social Security number. They tried to take my identity but I was able to stop it. It's not identity theft per se, they tried to use it for purchases, credit cards and different things in that nature and LifeLock took care of that for me.

As it turns out, if there was some way to allow a 4-digit auto-pay (mortgage) and still alert on any other 4-digit withdrawal from my bank account, I would be a happy camper. I know... probably asking for too much, huh? Also, Kevin ** explained automated text alerts can't really be relegated to normal business hours... oh well.

I signed up with LifeLock for protection and I’ve been using them for a few months now. They’ve helped me out with a few things and they've been very good to me.

AOL offered LifeLock as a part of my membership and I accepted it. I had a fraud alert and LifeLock’s reps were very helpful, very kind, very friendly, and very nice. I bought a new set of tires at the Ford dealer and applied for a Ford credit card to get the rebate. I got a notice from my Discover card, who watches my everything, and sent an alert that somebody tried to open an account in my name in South Dakota and I didn’t know anybody in South Dakota. I called Discover and said I didn’t know anything about that. So, they started the fraud alert and we got the second and third notices. Each time I got a call, and the third time was down in Arkansas, she said, “Oh, that’s the bank that Ford uses.”

A few years ago, the government advised me that someone tried to file from my tax return and I've been using a pin for about five years. When we had the fraudulent account, LifeLock was very helpful in getting that resolved. They handled the fraudulent account in Florida and we went through a routine. I've had very smooth interactions with their reps. We're still in the first year with them and we’re very satisfied. LifeLock doesn’t press for additional coverage and they accept what we request then they follow through in everything they're supposed to do. They’re very helpful in time of anxiety.

I got LifeLock for was free through AOL since I'm paying for their service. I had an identity theft issue and when I called AOL, they first said I was covered with LifeLock. I started the process and forgot that I had LifeLock the first day but I called them because Sprint drag these things on for so long, and as an individual, you never know what they’re doing. The rep, Parker, gave me good service and I felt he knew what he was doing. The process dragged on but that wasn’t his fault. That was Sprint’s fault. He sent me an email saying they we’re checking on it and they’ll let me know as soon as possible. Then, he let me know when it was finished. Fortunately, I didn’t have to have a million dollars legal. LifeLock's process was somewhat straightforward and the service I got was very good.

The experience with them is excellent and everything is great.

I find nothing wrong with your company. You ask me to re-enter all my information, I do so, next day re enter all your information again. It never ends, every day I fill out new bank info. You evidently never receive the info I enter. I ask you to call tell what I am doing wrong. You say you are to busy to call? So what do I do? Just tell me why the info never enters the records?

I am 70, years old and need help with technology, I wanted to talk to someone and have a passcode. I was told I would be called back in 30 minutes. Instead I got text messages to get my credit card out and pay for a service I already had. I do have a problem with loading my bank account on the computer, but I am working on that. I never did get the call from you and it's been 2 hours.

Some companies use “free” trial offers as a lure, but don't make their cancellation policies obvious. LifeLock is such a company. They offer a 2 month money back trail but read the small print, unless you sign up and pay for an annual subscription (very small print) you will not get your refund. Based on my experience good luck getting your annual subscription refund if you choose to cancel. Remember these guys are owned by Equifax. Learn about credit freezes instead.

I work for the Stockton Police Department as a Civilian Responder so I had written thousands of ID theft and credit card fraud reports in the last 21 years. A lot of the credit reporting fraud services were literally like, “Hey John, the doors to your barn are open," but they do nothing to help you get your horses back. How many times identity theft happened, how long it took my victims to get their name cleared and how much it cost them financially were a royal pain in the ass. LifeLock seemed to be able to advise you when things are going bad and how to restore information in your good name so that’s why I went with them.

Typed e-mail documenting issue. Response didn't even address my issue. As if they did not even read it. Called customer support. Same issue. Took around 30 minutes to finally get them to start listening so they could look into the bug I was reporting. It should not be that difficult to let a company know of an issue they are having with their software.

I have gotten my identity stolen twice so I needed somebody who was really going to protect and back-up my identity. I've had my issue fixed as I've been with LifeLock and they seemed to be more professional and in-depth as far as protecting my identity and being able to guarantee that. I talked to live people, not machines and they were with me every step of the way. They helped me contact the Credit Bureau and I did everything LifeLock told me to do. I had to get a police report about it and LifeLock let me know what was going on the whole time. They got it resolved and if something happens again, they would go to no end to get it straightened out. I'm disabled so I don't have a lot of money to be spending on something that's not going to benefit me and I feel like this money was well-spent.

My husband and I wanted general protection for identity theft and LifeLock came so highly recommended. I’ve had their service for a lot of years now. My information was violated recently so LifeLock contacted me right away and took care of the problem. I had great and very positive interaction with their team. LifeLock has given me a huge peace of mind with all the ID scams that are going on now. They’re excellent and I’m very happy. I'd recommend them to many people.

I had identity theft protection with Wells Fargo but they dropped it this November so I got LifeLock. I had some problems with somebody tapping into my account so I went to the credit card that we were using and then I called LifeLock. It was good timing since I had just started with them. Their restoration team was good. The people have been very responsive and kept me up to date on things. I'm satisfied with it.

I've had LifeLock for over 10 years now as a precaution. Back in July, someone from North Carolina opened an account with DISH Network with my social security number and I only found out about it because American Express told me there was a change in my credit report. It was knocked down 20 points which didn't hurt me none. But I went and looked at that and there was a collection agency looking for me but they had a North Carolina address and I never lived there. I contacted them and they gave me all the information. From what they told me, the guy only owed $300 and he had the account for a year. It was probably not a big enough amount to alert LifeLock.

I always had people trying to steal my ID before and I got scams coming up all the time, with the scammers telling me that they were monitoring my consumer credit, so I decided to get identity theft protection. I heard from other people that LifeLock was good, so I gave them a shot. They got right to the point and got everything done, and they did a great job. at one time, somebody bought some phones in Washington using my social security number. LifeLock told me about it and they asked me to confirm if I, in fact, got phones from Sprint, and I told them that I didn't. We contacted Sprint and LifeLock took care of all of the paperwork to make sure that this transaction was taken off from the credit report.

The Rush Limbaugh show recommended LifeLock on the radio. I recently had my identity stolen in two cases. I was reported that I had subscribed to something which I didn't do. I also had a credit card charge that wasn't mine for $1000 trip. I called Lifelock about it and they made a case out of it. They put me on credit alert and they're watching my credit for me. The reps were very helpful and resourceful. They were also considerate that I was under stress and they handled it perfectly. LifeLock is a needed kind of thing.

LifeLock has a very convincing commercial and it’s what my lawyer uses, so I called them and I was started on October 5th. Two weeks ago, my credit report showed things that are not true, and I immediately called my lawyer. I have been in contact with LifeLock about that a few times and the reps were as nice as they can be and they appear to have been able to pinpoint what's going on. Theoretically, these things in the credit report are going to go away if they’re proven to be fraud and that's what LifeLock is supposed to be doing for me. So, there's a lot of ‘supposedly’ and if everything that everybody is telling me is being done, then it's a fact because it's 100% not me. No one could dispute that to me because I know I didn't get these three credit cards from Office Depot, J.C. Penney and Khol's. Khol's is where one got $900 something worth and the other two were turned down, which kind of weirds me out because I have good credit.

My husband told me that we were getting a policy or a fund network from LifeLock. It was for peace of mind. They identify issues, let us know about it quickly, and they provide security to our family and I'm thankful for that. They are always very professional, knowledgeable, and they answer all of our questions.

We were concerned with the rise of identity theft, so we decided to get identity theft protection. LifeLock seemed to be the most convenient, and I also liked the services they provided with the app and online services. So, we went with them, and have been with them for at least three years now. Recently, I got a notification that somebody had opened up an account at Sprint in my name. LifeLock went to Sprint and also T-Mobile and I found out about it on the same day. I was able to file a police report and was able to have that account shut down on the same day that they were opened.

A policeman told me about LifeLock and I trust this company. I called them when my identity was stolen two weeks ago and they put an alert on my accounts. I also called different people and spoke to someone at 911, and they sent police out here to take my story.

Having a problem getting Lifelock connected with my bank, I’m not sure why and they’re not either. Will decide whether to stay. We have tried to discuss this problem and it’s very difficult to get them to understand. Have discussed with the bank and so far no resolution.

Could not get a good answer on why it is necessary for both husband and wife to have separate accounts when everything is in the husbands name.

I’ve been with LifeLock for a little over a year now. I had a case of identity theft in the past and I recently had a huge problem with it again. LifeLock has been a godsend because I know I have them and I've gotten all notifications that people are filing an application with my name online. I don't know how much money they would have gotten from me though.

We traveled a lot and we've had some problems with credit cards and our lost stuff from time to time. We listened to what LifeLock had to offer and felt that it was the right choice for us. It would be a great way to see if anybody was probing into our business or accounts. We've had their service for four years now and it's been excellent. We wouldn't change. The reps have been great as well. We've had some problems and they've resolved every one of them. Everyone we've ever talked to has been knowledgeable and very helpful. We have peace of mind and it's more comfortable knowing that somebody is looking out for my back. I have recommended LifeLock to a number of people.

LifeLock helped me out a lot with the fraud that was on my account four months ago and they alerted me that someone was trying to check my credit. They caught it in time because I called up all the credit unions and put a hold on it for three months. There had been a couple breaches over the years and now it happened again with Equifax. This happened two times in five months, so it's got to be somebody I know that knows all my information. Someone ordered merchandise online from Saks and Equifax won't tell me where it was sent to. Equifax has insurance and they don't care. LifeLock cares but they're just an agency that monitors everything.

I have been a victim of identity theft, but now that I've got LifeLock, I don't worry about it. I felt more comfortable with them than other providers and I've been with them for four years now. If anything comes up, they always call or email me to let me know that something's not right or I give them a call. I've talked to some of their representatives as well as the lawyer part when they do an investigation. Overall, I love LifeLock and they worked all right with me.

I've been a user of LifeLock since 2011 or 2012, I don't remember when. I have LifeLock Command Center. I asked my partner if she would be interested in LifeLock, but she didn't feel ID theft services were worthwhile, and declined to sign up. I do think LifeLock is worth it, though, and will continue to use it. I consider the service I've received so far to be good.

I've had my identity tampered with multiple times, and someone stole my Social Security number and do phony tax files on me. My name and Social Security number is out there now, so we've had to lock down everything. LifeLock monitors checking accounts, which not all protection providers do, so my wife chose them. LifeLock identified this last time that someone was opening up a checking account on it. They notified me about it and we were able to capture it before it actually caused me a big problem. The team at LifeLock has been pleasant and they’ve been very responsive to emails, giving me all the right information and telling me where I needed to go. I would recommend them.

I've been a LifeLock member for so long. Getting identity theft protection seemed like a smart thing to do and they were the only one that I wanted to go with. Right now I have an identity thing going on. It's somebody who applied for FEMA and he was going to apply for a loan. I don’t think that would have alerted LifeLock to a problem because we had a hurricane here. So, I alerted them and they put an extra level of security on my account and I really enjoy working with them. Every time I called the customer service people are wonderful. They were all very knowledgeable and pleasant. I'm not the most computer literate person in the world and they worked with me if I'm trying to do something with my computer while talking to them. I added my husband last year and it was a very smooth and effortless transaction. I've just had an overall very pleasant experience and I've already recommended them to two other people.

Somebody stole my Social Security, my ID, my email and my Gmail. I saw on TV that LifeLock can monitor your credit and they have been helping me a lot. Every time somebody tries to open an account they call me and they try to help me to clear with the credit bureaus. Everybody was really friendly and tried to help me all the time. Anybody who's got credit problems, get LifeLock. I will recommend them.

Someone stole my identity and I was scared. I really didn't know what to do. LifeLock just went through the whole thing with me from the beginning to the end. They came in, start working with me, calling me and made sure everything was okay. My credit score is coming back up because it was 783 and went down to the low three. I'm receiving letters from different companies that LifeLock helped me with or they're telling me what to do and restore my credit. The reps were very nice and are pretty patient with me. The rep answered all of my questions. It wasn't about one or two, but she answered them right away. I wouldn't have been able to do it by myself. That's why I have talked to my employees to consider getting LifeLock.

From watching the news and seeing everything that's out there, I decided to get identity theft protection. And because my wife is already a member of LifeLock, I got my membership from them as well. Every time that we've ever applied for a loan, they've always monitored it and always gave us a call. They did an investigation for me to help figure out what was going on. The reps were very good. They were very personable and they seemed like they cared when I was doing one-on-one with them. They were proactive. They wanted to hear what I had to say. Both my wife and I are very happy with the service. And I have recommended them.

Couldn't add my insurance to my profile. This was the answer - not very satisfactory: This is a known issue that manifested with some users of the LifeLock app. While we don't have a timeframe for when this issue will be resolved, we are working to correct this as soon as possible.

My fiancé has been a LifeLock customer for years now and she put me on her account. I've been doing most of my monitoring myself but I figured it'd be better if I have somebody watching me watching it. LifeLock was on top of everything and I had a fantastic experience with them. They know what they're doing, they're very personal about it, and they follow-up. They put me in all the right places at the right time with the Federal Trade Commission, the police, the two creditors that I've never asked for and the credit reporting agencies. They had all the right numbers and we did everything in 30 minutes.

Someone messed with my credit so I got LifeLock and they're the best. LifeLock is helping keep track of anything that's not right with what's going on with my credit cards. They take care of any situation that should come up and they work with me real close. Their team is very good and I get a hold of them anytime. It’s easy to work with LifeLock and their website is easy to maneuver through.

LifeLock is one of the benefits that AOL offers. I've had a number of problems over the years where my account had been used by someone else and there were charges on my account that weren’t mine. When AOL offered it as part of the monthly amount that I pay for, I signed up for it. Recently, they contacted me and said that they noticed some unusual activity on my account. They asked me if it was a charge for an account that I had opened and I said no. So, they did the investigating. They sent me all the paperwork and I had to go to the police department and report a fraud on my account.

My dad signed me up with LifeLock after we found out that my social security number was stolen. I've had them since October 7 and it's helpful because they've alerted me every time a credit card has been opened in my name or, any type of my personal information has come up through an application. I'm then able to take the next steps to making sure those credit cards are no longer being used. The whole LifeLock team has really helpful. They have been great throughout the whole process. It was an easy and timely experience with LifeLock.

My case worker, Jennifer, is a sweet lady. She is marvelous. She did everything she could to help me when I presented my case of identity theft. She was the only one who gave any kind of positive hope. I went to AT&T, Yahoo, and even made a police report, and I kept going around in circles. Then, I remembered I have LifeLock which I’ve been paying for for years. I’m very happy that LifeLock cares as compared to everybody else that takes the report and does nothing. The experience with LifeLock has been very uplifting and wholesome. Unfortunately, there’s not a lot that they can do for me as they have gone through the motions. It is now up to me to sue these thieves.

I've enjoyed my experience with LifeLock immensely. I had my identity stolen twice, but LifeLock nipped it in the bud both times and I didn’t lose anything. Both were credit cards filled out in my name by other people. There's a little $907 damage on one but I kept telling the people that it's not mine and LifeLock finally got a hold of them. I had talked with a few of the people at LifeLock and they’ve always done really great. They’ve steered me in the right direction and took care of me. They’ve also been nice, friendly, courteous and business-like. I have the peace of mind that I don’t have to worry about people taking my goodies.

You will not let me cancel. I have informed fraud department at my bank, all future attempts to charge me will be reported as fraud. You claim it takes longer to respond yet your computer works fine for surveys. Horrible customer service.

In 2015 when the IRS was breached, I was given a free thing for Experian and I also got an advertisement for LifeLock and I signed up for both. I had a couple of breaches and LifeLock alerted me in time to stop it and prevent any problems. The LifeLock team has been awesome. They were right there for me, they answered my questions, and they gave me numbers to call back so I'd know how to get them if I have other problems. I recommend people to look into LifeLock's products if they've been a victim of fraud or if their credit numbers have been stolen. They should check out what would work best for them and sign up with LifeLock.

The response I received from the customer service representative I first contacted was not helpful. Subsequently I was contacted by another customer service representative who explained the coverage I have with my subscription to LifeLock. In short it does include protection against property title theft. I appreciated the thoroughness of the second response. Too bad I had to follow up to get a complete response to my question. My fear is that most people will just accept the initial response which in my case was inaccurate and confusing and not pursue it.

I had LifeLock for several years before and then I canceled it. The world just changed a lot and I felt the need was there to have LifeLock again and so I did. Then we had a problem so I'm glad I had it this time and I'll probably just keep it unless we get so poor that we can't afford to pay for it. It really saved us a bundle of money because our identity was stolen. The hackers had taken our name, our identity and made some purchases. LifeLock took care of the problem and our credit was restored. It wasn't a lot of money for others but to retirees, like we are, it was a lot of money. Although, I only had one problem. It's hard to communicate a lot of times when you want to communicate with them. But it worked out okay. I just sent the rep an email and he got my answer and emailed it back to me. A lot of times it was a lot faster than some service anyway.

I had a couple of my credit cards used fraudulently and I thought of having security to assist me with that because perpetrators were using them in Mexico and places that I've never been. I’ve got the $19.99 a month plan from LifeLock and they monitor all my credit cards and everything that I'm using. The setup was really easy. I did most of it online but whenever I have to call with one of the representatives, she was down to earth and very sympathetic with my situation. Also, I was able to reach out to her via email anytime I had a question. Her name is Nicole and I could contact her any time.

LifeLock became a discounted employee benefit for the organization I work for. I’ve had numerous identity theft and credit fraud occurrences and LifeLock has been incredible to work with. The reps were very professional, direct, told me what I needed to do, and followed up. In our electronic and internet-based worlds, people got to have LifeLock. And with the security breaches, it’s something that every American needs right now.

They start you free at top $1,000,000.00 and the credit report they ran from bureaus didn't reflect what I had rec'd from bank. Was told not to run my own, that it would be the same. Made me think, something was wrong. I paid for all 3 and scores were more in line, than theirs! And they do a scare tactic. I have AAA and can get free coverage Experian, they have (2) Accessible and the one for $1,000,000.00 for $8.95 per person, which I'm going to change to the $8.95. AAA has been around a lot longer than LifeLock and I don't like being told something that's not true and using scare tactic and they do that. My bank had recently run my credit and my score was not 30 points lower than LifeLock report from 3 Bureaus! The report I didn't print 84 pages.

We wanted protection because we had our identity stolen and I remember seeing LifeLock’s advertisement. LifeLock was very good and it worked out wonderfully. When our identity was stolen, we had to fill up a police report and LifeLock took care of everything. Their lawyer, whom we became good friends with, was in communication with us. The bank came back and I think LifeLock said, "You have 90 days to pursue other actions," and the lawyer reminded the bank after 90 days. We gave all the information of the person to them but the lawyer really went to that. Then, the same person went back into the bank after nine days and applied for another credit card. The bank didn’t catch it, LifeLock did.

All other companies were only monitoring my credit and because I wanted someone that could handle my credit, I went with LifeLock. I got hacked in July of this year, and LifeLock investigated, got everything settled, and cleared my credit and any frauds that got claims off of my credit. Their team was always excellent. They handled everything to my satisfaction. Sometimes there were a lot of procedures but you have to do what was requested for them to conduct the investigation. I would tell people to get LifeLock. It’s better to have somebody work for you than somebody who gets your money. They will help to get your money back or clear it.

Somebody stole my identity so I got LifeLock. Everybody from there seems to be very nice. The young people that work there, Precious and Justin, have been very respectful and I really appreciate them. I got to call and talk to them today because they sent me a list of all the money that the persons who stole my identity had charged on the credit cards that they got. People out there are selling your identity and they're charging, so I told others to get protection and that Lifelock can help.

I've known about LifeLock for a while, and I've seen how they're advertising some stuff and I was going through a little identity theft so I decided to give them a chance. I liked their reputation, and they were better than other providers and were also cheaper, which was a good combination. I had an issue that popped up and the representative that I've contacted got the group on the phone. We had a three-way call and got the issue fixed. I got a letter from that company in a week stating that they got it taken care of. The outcome was better than I expected.

I was under the impression the policy was for my FAMILY - then when I got a letter from them telling me they needed more info on my husband, I logged in to learn he's not protected. I felt conned, so I called to cancel my membership. I got A LOT of pushback, but finally they processed my refund. For $9. On hold now with these dirtbags to get the rest of the refund. Of course, an very long hold time. I'm fuming.

I planned on signing up but based on reviews (terrible) thought I would call to "cancel" first. Reviews were right. After prolonged wait a fellow hung up when I tried to cancel my bogus account because he said my "service was bad". Then for sport I called to open account. But no one was available in that department... think I'll look elsewhere. Seems shady at best...

I'm a firm believer of LifeLock. I like what they do and I have given a lot of people their name. I've been in the insurance industry all of my life and a lot of people are having trouble with identity theft. I'm a person who likes to keep all bases covered and I believe in preventing so I bought a service that can provide that. I contacted LifeLock regarding billing and they got me to the right person. They're always very nice and prompt to reply. LifeLock is a great organization.

We subscribed to CreditCheck Total for a couple of years and went through a situation where we sold and bought a house. I had a freeze on my account, and yet they had to take the freeze off. During the 60 days, we were in the process of moving and somebody stole my identity again. I was sending one kid off to Texas A&M and it was a crisis moment. CreditCheck Total was horrible and did not take care of me, so I cancelled them. My husband called LifeLock for me and asked what they can do for us. They do not normally cover clients if it is prior to the situation, but they asked to let them sign us up and they will see what they can do. They got their recovery people and they handled the situation for me.

I had a business and we thought we needed LifeLock for that. We've been with them for 15 years. My identity was stolen three times and it's a hassle. We figured any little thing that could help not go through that again would be appreciated. Lifelock gives me a notification by email and by telephone when they see something unusual come up. Someone tried to hack my Verizon account two times. I got big bills from Verizon. The calls were placed on the East Coast and I live in California. They saw that happening, called me and then declined payment on the bills. They took care of all of that so it's a good service.

The company that I’m working with had thrown out some old computers and they didn't wipe the disk. They notified me that my information like my social security number might have been on there and they offered a free service. I took that for a while and I didn’t feel safe with that, so I added LifeLock as an agent and they are very professional and courteous. They notified me of a fraudulent account that was opened in my name or social security number and it came up on my credit account as delinquent and it went to collections. I was very satisfied with the effort in how they were able to communicate with the parties that went wrong and I feel that it's resolved in a lot of ways reaching closure. I have already recommended their service to colleagues.

I was hearing a lot about identity theft and I felt that I should be protected. At the time, LifeLock was a good deal so I signed up with them. So far, they picked up two different cases of identity theft and they’ve done the service that they advertised to do.

I had the Experian alert but it wasn’t stopping anything and I was dealing with everything myself. Then I had Lifelock and they’ve been excellent, especially Valerie. She works with me with my issues and she’s totally awesome. She got on the phone and put me in a three-way call just yesterday. This thing we're dealing with right now was supposed to have been settled two years ago but it's popped up for about the fourth time to bite me. Valerie has been very helpful with it. I'm very thankful I have LifeLock and I really like it. I won't be without it anymore. As long as I'm alive, I'm going to have it.

I'm widowed and my husband took care mostly of the computers and our finances. So to me, it was all new when I took it over and I felt I should have some security. I got LifeLock and they helped me when somebody obtained my social security number and tried to open up credit cards in the summer of this year. It happened not only to one credit company but it went from one to another. LifeLock got a hold of it right away and they stopped it so I didn’t have any damage and I had no loss. Their customer service was very helpful and took care of me very well. I had a very good experience with LifeLock and I would recommend them if somebody asks me.

I was shopping for a loan and contacted several companies. Each company evidently checked my credit rating and "LifeLock" was on it right away and contacted me with alerts. I appreciate their speed and attention to monitoring my account.

Both of my daughters have LifeLock and they thought it was a good idea for me to have it. One of my daughters handles everything for me regarding LifeLock and she has been very satisfied. I have also recommended them. Somebody tried to open an account with Xfinity but she worked with LifeLock and they got that all taken care of. They sent her a power of attorney thing that I signed for her to handle. She's pleased with the way they handled the issue.

LifeLock has been on TV and the internet and given their reputation, I chose them over other identity theft protection providers. I don't go without LifeLock and I’ve had their service since February. It’s been a big help and it stopped and also corrected some things. I was in contact with Stacy in their services division and they call me if anything goes wrong. Then they start the process to investigate it, dispute and get it off my credit report.

I had a good experience with LifeLock. I had minor red flags that indicated my information may be compromised. Things weren't right and I knew something was wrong. I wasn't too sure at that point, but my mom told me I have to get LifeLock to be on the safe side. Somebody I was dealing had behavior indicative of them not doing the right thing. The person who stole my identity is an extended family member. She was acting weird.

I've had AOL forever and Lifelock is part of the package as an AOL member. The email server offers you that as part of signing up and I thought that was good. LifeLock's service started to appear as one of my possibilities and so when I needed it, I was glad it was there. My experience was initially very wonderful and the person, to whom I spoke, gave me a lot of help, and I was really happy to get that. But there were huge waits and all the rest weren't personally very friendly. I filled out the thing and went to the police station four times until I got a police report. The Lifelock rep had said to send emails and not call, so I sent emails. After all the emails failed, I called but there was no response either, so I gave up. I'm still dealing with all these forms even though I've gotten all the things in a row. I managed pretty much on my own, but their people should follow through. LifeLock was a disappointment.

I've been using LifeLock for four years now and I feel a little safer. They seemed better than others, and then they helped me solve my problem with an identity theft I was going through. They're efficient and they did everything fast and good. LifeLock is an easy company to work with, and working with them has been very satisfactory.

I close my house all the time because I became a victim of identity theft. Then, when I was speaking to the police who were trying to catch these dishonest people in the country, they were talking about LifeLock. So, I went ahead and contacted them. It took a year to contract with them and since then, they've alerted me on a couple of fraud mishaps that happened to me. I have an agent and as soon as something happens, he notifies me right away and we go through the process of what we have to do with it and how we can get it under control. It works out tremendously. We caught one right away and got it straightened out. Also, I did something to myself and in two days, they told me about it. I had to go through some stuff to tell them that it was actually me who made the transaction. LifeLock is excellent and they've helped me. I've told people about my experience and they have looked into LifeLock. Some people that I know are going to get it.

My wife and I have been Lifelock members for many years. I recently opened a credit card with a major bank so I was expecting a notification that a credit card was opened in my name, never received an alert. Then my wife opened an account for a credit card with a major bank, she never received an alert either. I called LifeLock to inquire why neither of us had received alert and was told the major bank may not be in their network and not all such activities are monitored. I was shocked, that what I thought LifeLock does, notify it members if someone opens any credit in your name. When I asked if someone else would have opened an account in my name would they have caught it - not necessarily but I was reminded they have a fund to cover expenses.

I’m not pleased with LifeLock right now. I’ve been with them for over 15 years, and hoping that they simply monitor my social security number. Had they been monitoring it, I would not be experiencing identity theft and fraud at this point. I discovered it myself while going to check my credit report. Chris said to give it time, 90 days is their usual process, and hopefully things would be resolved. But Equifax hasn’t removed that one simple thing on my report that’s been disputed. I have done all of the research, gotten all letters from TXU Energy on how to resolve the matter and that we weren’t the people who created these bills. I, in turn, faxed it to Chris but I’m going to fax those then to Equifax because LifeLock cannot do anything as the middle man.

LifeLock has been wonderful and my experience has been very satisfactory. My identity has been stolen at least three times and they have taken care of it every time. My credit card bank called and told me that my identity was stolen and LifeLock was very on top of it. My husband and I are members and I'm trying to get my daughter to make arrangements with them.

On 10/19, I filled out all the information to enroll me and my mother in Lifelock. On 10/23, I received emails from Lifelock saying that "there was a problem with the debit or credit card you provided, and we were unable to process the payment for..." I opened up my online Lifelock account but there was no way to update or change my billing information. Their website did not even show which credit card or banking information I had used so I could not call the credit card or bank and find out if there was an issue.

Somebody stole my credit card information so I set up a plan with LifeLock. My husband who used to travel a lot has it too and he made me set it up. However, LifeLock made it sound like if somebody stole my identity, I wouldn’t have to worry about anything and they would just take care of it. But that’s not the case. You have to do everything on your own unless it becomes something that’s going to be taken to court.

I asked if the LifeLock protection covers information stolen via RFID chip in the new credit cards. I wanted to know what protection I had to guard against this type of theft. My answer was a cut-and-paste list of the protection coverage provided. However, the specific question was not answered, just general statement of how everything is covered.

My identity was stolen three years ago and was being used everywhere, so I had to have somebody take care of it. LifeLock had good reviews and it was the best option. They helped me and every time I found something else, they take care of it. I mainly dealt with their rep, Valerie, and she was polite, cordial and understanding.

Someone had decided that they like my life better than theirs and they decided to take on my identity. I was notified by the credit card company the first time but after that, I would not have known that there were people out there trying to take out a mortgage, a business loan in my name without LifeLock. LifeLock notified me every time someone else decided to start living as being my name. They would call immediately and they're certainly friendly. If I'm not available to talk, they'll leave a message and who I need to reach then I can call back immediately and talk to a person, not a recording. Without LifeLock, I would be in a major mess at this point. I've recommended LifeLock to several people.

I was a LifeLock member a long time ago when I was a victim of identity theft. Years went by and I ended up canceling because I thought everything was fine already, but then I was an identity theft victim again this 2017. Now that I’m a franchise owner, I would rather keep it forever. LifeLock has resolved all of my issues, especially with identity theft and protecting my information, because it’s very valuable to me. They’re amazing, smart and they always answer any questions I have. They know what they’re doing and they do a good job. I’m very happy with the experience that I have.

When I was married, we saw a commercial on TV. My husband at the time and I decided that it’s something that we needed to do to protect our credit. So, we’ve had it. I found out the first breach in April of this year. The only thing I can think of where they got my information was from a data breach with the military because I used to be in the military, but they were using my married name and not my maiden name. They had my social security number, my birthdate and my married name. So, the data breach would have been after I married my former husband. I got notified by a letter saying that I could have been involved and that my information could have been compromised by the data breach. They sent me a letter for credit monitoring, and I ignored it because have LifeLock. I’m not going to worry about that because if something happens, LifeLock is going to handle it.

Recently applied for Home Equity line of credit from M&T Bank Binghamton NY and received no alert... I thought I should have received such an alert from LL. Wrote the complaint department eMail from website and receive a well thought out answer that basically said, "LL has been very busy and these things happen because you can't catch them all." This didn't really give a warm SAFE PROTECTED felling... Thanks. Disappointed.

I got LifeLock as a preventive measure and I have been with them for a year now. My identity has been stolen twice and they’ve completely restored it for me both times. The LifeLock team was perfect. They were professional, very courteous and kind, and they speak English.

I had an identity theft issue and LifeLock were the first ones that came to mind. I've been with them for several months and they've been monitoring my accounts and credit situation. They helped me with contacting places where I'm getting a bill. They also hooked up with Equifax and got an extension on my alert with them. Plus, they've helped me organize the different processes that I needed to go through. When I call their rep, she answers the phone or she emails me immediately. They know their way around the credit issues and they've recommended things to me that I haven't thought about. I was very impressed with their one-on-one customer service. They were very helpful, thorough, proactive and informative. They were aware of other options and suggested different things that I could do to protect my credit. I'm 100% satisfied and I have peace of mind. I would definitely recommend it to a friend.

LifeLock has a good reputation and I decided to get it as a preventive measure. One time I had a company open up an account using my name and social security number, and they purchased something using my account. I notified LifeLock, gave them all the information and we worked together to get it resolved to my satisfaction. The LifeLock team was wonderful. They did an excellent job and I was very pleased. The representative I worked with was nice, kept me informed and was very helpful.

We started to get phone calls about someone who was trying to open an account under my husband's name. They were able to open one at Best Buy and put some money on a credit card. They called us and we said, "Absolutely not. That's not us." Whoever it was had my husband's date of birth and social security number. We then started getting phone calls from a couple of banks, like American Express. It started to get a little crazy. We had never had this experience before, when we saw LifeLock we decided to just call them and see what they can do for us.

I believe LifeLock is a great product, however it is very annoying that they will make you verify that deposits to your bank account are not fraudulent. I have never heard of anyone hacking into a bank account and depositing money in the account. Last night I was awakened to verify this deposit. They allow you to set a limit for deposits/withdrawals but have only this option and do not give you options for only deposits or only withdrawals. They don't seem to care if you suggest they modify this.

Someone had opened the credit card, and LifeLock caught it right away and notified me in three or four ways. They called me and let me know just making sure if it was me or not, and it wasn’t. When I called them, they took care of it. The first call was 20 minutes and they got the credit card company on the phone and solved the problem right away. The team at LifeLock has been awesome and they were super helpful and nice. They were so on point with everything that I almost didn’t have any questions because they explained it and had it all together. They were so knowledgeable and I didn’t even have time to panic or worry about it. They did a great job and that was worth every penny for sure.

My credit rating will be 800 soon and I don’t want it ruined. I've worked all my life to get a good one and I was doing business with another protection company but it was impossible to communicate with them. All I did was pay the premium and I never got a call even when accounts were opened in my name by me. I switched to LifeLock after I researched on the internet and saw that they had a good profile. About a month ago, I got my identity stolen. Someone opened up a DirecTV account using my Social Security number and my son’s name. LifeLock called me, I said that it was not me, and I now have a seven-year freeze on my credit report. Their team was very professional and astute, and they took care of the problem within 24 hours. My wife’s got it too, and I'd recommend it to anyone who is interested in keeping their credit clean.

I got the information that I needed to add my husband to my LifeLock account. It was very easy to follow your directions and was greatly appreciated. I feel more safe now that I have LifeLock watching out for us.

Sept. 9 instructions -- on "what action to take" sounded written by a middle school, especially in suggesting that. Of all things, might have actually notified me or anyone else of possible Dark net threats to financial security. I now regard Norton's promotion of LifeLock as yet another cash flow device for Symantec.

I signed up for LifeLock. Couldn’t remember the promo code mentioned to agent. I saw it on tv. She didn’t see any offers which was 30 days free. How is it they don’t see in the system the offers out there for customers? Didn’t get the 30 days free not sure if I’ll continue with LifeLock.

My identity was stolen in 2014 and everybody else was immediate except for Toshiba. I called Crate & Barrel and said I didn't order anything and I told a cash advance company that I didn't order a line of credit. In Toshiba, apparently one hand doesn’t talk to the other. I told them that my identity was stolen and that I never applied to a card but I spoke with their credit department and not their billing so for a period of years, they kept on saying I owed them $2,500. Every time I called, I told them I didn't owe them.

My wife's identity was compromised on September 7th of 2016. We filed a police report and the police officer said he's a LifeLock customer and suggested we use that. Also, I work at an insurance company at Allstate and we had looked at possible partnership opportunities with LifeLock. I know about Credit Sesame but they seem less excellent on the service compared to LifeLock. Also, my wife said LifeLock is the best one to go with.

I have paid for basic coverage for two months now. But, I have NEVER been able to log into my account and have NEVER been able to contact any representative via phone or email about account access issue. However, they are able to bill me... So far, that's the only service they HAVE provided.

I NEVER TALKED with anyone - when calling the wait time was too long. Very expensive service but not accessible. Could not contact on internet. Now is the time for all good men to come to the aid of their country.

I'm retired and I want to protect what I've got. I was a victim of identity theft and at first I just blew a gasket at the outfits involved -- at Comcast and a collection agency in Florida. They all pretty much said the same thing, “You need to start a fraud investigation.” I said, “I'm not starting anything. You get that out my credit report or I'll show up on your front door.” Until finally I thought, “Now, wait a minute. We've got LifeLock. Let’s talk to them.” I called and the young lady I spoke with was very nice and very patient. She understood my anger and she said, “Yeah, exactly. We need to go through this process.” I didn’t realize it was going to take 11 months but at any rate they did help me.