LifeLock Reviews

Somebody stole my identity so I decided to get an identity theft protection. I've heard good things about LifeLock so, I figured I'd call them. Their rep took over the case and she was absolutely wonderful. She asked a bunch of questions, I had to fill out forms, send it back to her and she handled everything from then on. She would contact me once a month to keep me up to date on everything that was happening. And, she called at the end and said everything is cleared up and I shouldn't have a problem again. They got everything working, cleaned up my credit, contacted the place that kept on calling and they made everything go away. They're fantastic. I get quite a few alerts saying that something is on my checking account or somebody took money out just to verify that it was me or my husband, and it makes me feel safe.

LifeLock advertises a lot and I did a bit of research. It was available and so I went with it. The reps have been very obliging, patient and nice. They answered my questions and helped me out when I had some issues. It's very personal when you have issues and it looks like they picked the right personnel to be employed there. I have peace of mind and know that things are being monitored. I’ve been satisfied with LifeLock. Hopefully, I’m not going to need anything drastic from them and everything will be fine. I feel a bit more comfortable in the fact that I have them in my corner.

Just concerned that 10+ years means little it seems. I used to get credit reports yearly, guess that’s in the past. Just disappointed. I also was under the impression that bank accounts were under scrutiny, that no longer applies either, seems we are on the bottom rung.

I reactivated my LifeLock account on 8/1/17. When my wife tried to activate her part of the account she was unable to access her account. When we tried to speak to an agent to access the account the agent refused us access to the account because I could not remember a phone number I used 25 years ago. Now both my account and my wife's partner account are locked and useless. Your security is so good I cannot access my own account. Congratulations.

Instead of helping me add accounts the LifeLock representative kept trying to get me to upgrade to a higher LifeLock level. Why would I do that if he couldn't help me add a simple bank account??? He just kept saying "Yeah, we have been having problems with that!" Ridiculous for a company that is supposed to monitor all your transactions not to be able to add a bank as large a Wells Fargo!

Hi, not big on reviews but I had LifeLock for a while. Worst decision in my life. First of my debit card life lock was protecting for hit for 4500 bucks. I personally caught the issues and had it resolved. Life lock never called one time but to tell me my auto payment on the card that was canceled they were protecting failed to clear payment. I advised if life lock would have done its job I'd still have the credit card and payments auto drafter. A month later the card visa and my bank had marked with fraud had a single transaction on it from Priceline. I called Visa and bank both had no clue how life lock could get money out of a closed card. After further review visa and my bank said life lock ran card over 45 ones as fast as they could causing a glitch and allowed card to run. I had it all canceled again and for the next 3 month life lock took payments out again.

Getting an identity theft protection seemed like a good idea and LifeLock was out so I got them. I had a couple incidents and they helped me clear things up. The LifeLock team has always been positive and professional. Everything that I’ve done with them has left me with a positive feeling.

We have been members with Lifelock for about 10 years now. The monitoring the first few years was going very well. If I opened a credit card, I would get notified, any activities I would get notified. Once a year, I would receive our credit reports from the three major firms. All of a sudden, all of that stopped. I get NO notifications, despite having refinanced, opened credit cards and I don't receive my credit reports. I receive absolutely no communications from LifeLock except the annual letter for renewal. I called a couple of times in the last two years but I always talked to someone who doesn't seem to care. Sometimes I wonder if LifeLock is still monitoring our account?

On several occasions this company has failed to alert, protect. One time was with a Yahoo account that I was informed by Yahoo that someone was trying to break into my email. The other was recently on April 22, 2017 someone did fraud purchase on my bank card and LifeLock did not detect activity. I found out because I was checking my account and saw purchases that I did not make so I called LifeLock to inform them instead of them informing me. I also had some out of pocket expense that I was able to get some of the information for them from the bank and store however missing one that I could not obtain and they refuse to pay out of pocket expense.

Fast service and Johnny on the spot! I am very please with Lifelock. When there is a problem, they contact me immediately. I've had a couple of problems, but they contact me immediately. I wish I could think of more to write, but it's late and I'm very tired.

Be accurate and fair, ok... It takes several days for LifeLock to notify me of any activity on my protected accounts. Also they suddenly "lost connection" of one of my protected accounts without telling me it happened. I just happen to log into my account and saw that the connection had been lost. Up until that time I thought I was being protected, but was not. That is NOT acceptable!!

I am displeased with a company that is able to find your credit card info, without you giving it to them, and then billing you. When asked about this issue, they give you the small print rights you have given them.

There's a gentleman whose down in that Broward County area and we have the same name and were born on the same day, same month, same year. I work for Hernando County government here in Brooksville, Florida and when I initially applied, they did a background check. When they checked my driver’s license, all kinds of stuff come up and this guy had an extensive driving record and that was all over the map. When they called in, they asked me what was with my driver’s license and I had to go hire an attorney and then prove that it wasn’t me. This is how we found out about this other person and that we had the same driver’s license number. I requested it changed but when I went to the DMV, the DMV wouldn’t do anything for me. I had to go to the state's attorney’s office because it was up to me to prove that the state was wrong and it cost me a nice piece of money.

The rise in cybercrimes led me to get LifeLock for identity theft protection and they’re very good. I had an incident about two months ago, and when I called them and reported it, they fixed it immediately. I've had a couple of phone conversations with them and some e-mails went back and forth. And they were very friendly and quick responding.

We saw the LifeLock TV ad and we had identity theft. We immediately got on the phone and got a hold of an agent. Both my wife and I have LifeLock and we've had a good experience with them. It’s great. Our identity was stolen when we sent in our quarterly payments to the federal and the state. Somebody stole the mail out of one of the big, blue mailboxes that are sitting out for the postal company pickup. So, they had our checks and then they had the paperwork that had our name or social security numbers. We thought it was all settled in.

I received an email from Lifelock offering a 10% discount on renewal. When I asked for the discount, I was asked for the discount code, but none had been provided. Then I was asked for a screen shot of the email. All this made me feel like they thought I was trying to scam them. I provided the screen shot. Then I found a 15% discount on their own web page which they eventually honored. But still I wonder why they didn't offer a 15% discount in their own email, and why they made me jump thru hoops to claim the 10% they initially offered.

My credit union (San Antonio FCU) has changed their name to Credit Human FCU. I am unable to add Credit Human FCU to your web site to track my transactions. Your rep stated that you would add them to the bank listings but it would take about a week.

I got good credit, so it’s a good idea to protect it and I got LifeLock. Somebody stole my identity shortly after I got it and they were with me from the start to the finish like they said and they kept their word. The minute they found out, they were up on it and they kept me up-to-date on any suspicious activity. I appreciated that they held my hand through the whole thing and they’re always happy, willing to do whatever they can and there's no attitude. They helped me out quite a few times so I got no complaints with them. They do a great job and are wonderful people to be on one's team. They say what they've done and they actually did it and they’re friendly and concerned, so I’ll recommend them to almost anybody.

Identity theft was becoming more prevalent and a lot of damage can be done if I’m not protected, so I considered getting protection. And at that time, LifeLock was the most reputable identity theft protection provider. They also insure losses, which was a big determining factor. LifeLock’s team was professional, courteous, and very helpful. They got right on a problem when it occurred. Recently, when I had an identity theft issue with someone who had changed my mailing address and opened bank accounts, LifeLock was a great help in resolving that. They also steered me to do some things that I wouldn't have known to do such as reporting the incident to the FTC. I’m very satisfied with LifeLock and thankful that I had them when the identity theft occurred. I would recommend them to a friend.

I chose LifeLock because of the liability and it's been very good, so far. I feel more comfortable with LifeLock's services because my identity was stolen, and their team has been very good. Everybody’s been very nice and helpful. My overall experience was very well.

I have been a victim of fraud 10 times this year, from various sources. After the eighth compromise, and a late night infomercial, I decided to take the LifeLock plunge. Someone could keep my information safe and provide a free shredder? Sounds like a win-win. After two months pass, another account has been hacked. A few weeks later, my major credit card had been compromised. All the while, I had not received any contact from LL, or received my shredder. No worries, I think to myself. They'll have to contact me when the auto-bill charge is denied, since my credit card has been hacked, right?

Identity theft is becoming to be a serious crime and I wanted to be protected. A good friend highly recommended LifeLock and so far, I’ve been very happy with everyone there. When my identity was stolen, they handled it very rapidly. They alerted me when some people were trying to open up accounts in my name in Home Depot, Toys R Us, Kmart and a few others. From their customer service representative to the case worker that handled my case, everybody was very professional and they answered all my questions. They have excellent customer service and they have my utmost respect.

My family told me that getting protection from identity theft was a smart thing to do. My brother told me about LifeLock years ago and I have been a member ever since. It’s essential to have as it alleviates all the stress when you have an identity theft. And in an area you’re not really educated in, they take care of everything for you. Their team was very communicative, comprehensive and followed through until the case was closed. I couldn’t have asked for better service in the face of severe stress and anxiety. I recommend it to everyone I come across and tell them they should get it.

When I enrolled in LifeLock, they ask you to state if you want to be notified if monies are withdrawn from any of your accounts and at what amount would I be alerted. I filled out this section and said to alert me at any amount over $100.00. During the next few weeks I withdrew well over $100 on 2 occasions and I was never alerted by LifeLock. So I do not find this system to be working very well. Then I called Customer service to find out why I was not alerted and although the customer service person was pleasant, I did not get the impression that this was a priority.

A few of my friends have LifeLock, and I listen to Rush Limbaugh and that radio station promotes it. And then, I’ve seen it on TV and I just knew it was the best I could get. Somebody stole my ID and they were opening accounts all over in my name. I’m 71 years old, I never had this happen and I wouldn’t have known what to do if not for LifeLock. They helped guide me through every step of the way. And it stopped it, finally. I haven’t gotten any more since I have LifeLock. It kept going for a while, but they were right on it. The minute somebody tried and opened an account, I got a notice on my computer and they called me. The team was so compassionate because I was a mess. And every time they’d call, I’d be crying because I knew somebody else was trying to open up an account in my name and they were so wonderful, helpful, and reassuring.

My information is being compromised and I only knew of LifeLock. Since I had them and they restored the claim that the institution had denied. I’m still experiencing identity theft but LifeLock is restoring my account. They were very concerned about the matter regarding my identity and its protection. LifeLock stands by their name. I get alerts from Credit Karma but anything that's taking place under my identity, LifeLock gives me constant alerts. They are like Tony the Tiger. They're great.

I was very impressed that LifeLock contacted me immediately by phone and email to verify that I was the one opening a new credit card account. I was opening the account, but I was amazed that they checked on it so quickly. When I lost my credit cards, LifeLock helped me contact all of them and stayed on the phone with me for each one until a real person cancelled the old cards and opened a new account for me. I also like being notified when my credit score changes. I have been very happy with all of the services LifeLock provides.

Like the commercial says, be safe, I don't want my identity stolen or my money, I've worked very hard for what I have and don't want any one taking it. With LifeLock, I have that peace of mind that no one will.

People got my Social Security number somehow and are still hitting me so, I'm still using LifeLock. So far, my experience with them has been good. I only talked to a couple of people, and they’ve been very courteous and helpful every time. On two separate occasions, they've done investigations for me and they’ve never left me hanging and they always kept me up to date. They would send emails and say they were working on stuff. They were able to communicate without any problems. And that’s really important. I would recommend LifeLock. They're very knowledgeable and provide excellent service.

It has been more than 60 days since I joined and paid for 1 year in full. I called and asked for refund but got nowhere. Was told it would have to wait until after 60 days. Well no contact no mail in reference to my membership?? Have I been hacked???

My CSO recommended LifeLock and we bought it in case it was needed. They alerted me that someone has stolen my identity and attempted to open bank and credit card accounts. I called LifeLock and the lady was very helpful. She had three-way calls with the two banks and the credit card companies. I’m very pleased and their professionalism, followup and everything was excellent. The experience was perfect and it’s highly recommended.

Hello to the great representatives of the LifeLock program. I am excited to be a member of LifeLock. Thank you for your attention. There are few concerns on membership??? There are no further comments to address. Thank you have a nice day!

After signing over the phone, In my first attempt to set up the account for my wife I received an email with temporary User Name and Password. I got the User Name but NO password. Since I set up the account for my spouse I couldn't get any help from support. But I figured it try "remember User Name and Password". I got it going. I finish updating some info and saw a privacy feature I liked and decided to add on me as another account with my wife.

Somebody stole my Social Security so I looked into life protection. My brother has been working with LifeLock since a year ago and has recommended them. I’ve been talking to several persons and I gave all my information. They got in-charge of all the problems and were able to check all my activities and the activity in the dark web. They were able to close an account that I didn’t open and block everything else. I’m really satisfied with their work.

I have been a member (and my family of 5) for over 10 years. I have not received an alert since 2013. Since then I have bought and sold two houses, opened 2 business, lines of credit, credit cards with large limits and I have never received an alert. When I ask LifeLock they give me the same speech - "We don't partner with all institutions." I get free alerts monthly with AAA. I am about ready to cancel.

I see no value in this service so I have been trying to cancel my membership and stop monthly credit card charges. After repeated e-mails, their agents are completely unhelpful and claim they cannot verify that the account is being charged, yet the monthly charges continue.

I looked up LifeLock on the internet and was very impressed with what I saw. We had an incident three weeks ago in which a number of credit cards were being applied for in my wife's name, and we were extremely impressed with how fast LifeLock worked and how well they worked with us. They were right on top of things. They notified us by phone, email, and text before we saw anything, and we're impressed with the way we were notified as well. We had a person from LifeLock on the phone with us for over two hours, who worked to resolve the issues. Through their help, we weren't responsible for any charges that were made against those cards.

I have an excellent credit so I decided to get an identity theft protection and LifeLock is the best coverage for the money. There were six different times that people tried to steal my identity and they have stolen my identity for a while. LifeLock helped resolve that and gave me a step by step process on how to do it and then they did a lot of the work. They directed me on how to contact the credit union and told me how to get a police report. They guided me through the process and they sent me all kinds of paperwork to utilize and to contact the companies that were saying that I owed money, in which I did not. Overall, LifeLock is very professional and excellent. I would recommend them. My wife and I have recommended them to several of our friends. In fact, she is going to be switching from one company and then, we're going to be putting her on LifeLock as well.

My mom's got LifeLock and they came recommended by her. And in today's times, everybody needs LifeLock. I dealt with some stuff where my online banking was hacked and they helped me resolve that. I would have felt very helpless without them. Also, the lady that I'm working with has been great. They know what they're doing and they make me feel secure knowing somebody's there to help me fight if something comes up. I'll be with them a long time and I recommend them to everybody.

Updated my rating since LifeLock honored their 60 Day Money Back Guarantee. Minus one star for me having to go this far to resolve it. Your initial agent who I e-mailed should have resolved this dispute about a week ago.

First of all when I called LifeLock to join, they promised to shipped out free paper the ad which they never did. It was just a lied to catch you to become a member. Secondly, the price they offer for first time client which was $9.99 per month doesn't exist. It is $32.00 instead. I called to cancel my service more than a month ago but they still withdraw $32.00 per month from my credit card. If I open a new bank account it took them a week after to notify me if I open an account. I am very disappointed with this service.

When we first got my LifeLock it caught a couple things that were us. However In the last couple months before we cancelled our LifeLock subscription we closed a bank account opened two new bank accounts took out a home mortgage. Also my wife was on a trip in Florida using our debit card at the exact same time I was using our debit card in Illinois. These were all things I felt LifeLock should have caught and never did.

Too happily take your money and auto debit your bank but good luck stopping the service. Rude agents who wouldn't help and then transferred me and was placed on hold for 20 minutes. Second call the agent was able to cancel account without transferring and had better customer skills. They only monitor big banks and only 5 cards. Not worth the money.

LifeLock made me aware when people were using my social security number and my credit and I was able to get a freeze and stopped the fraud. LifeLock has always been great. Anytime there’s been any issues or anybody running my credit, they take care of it and make sure the case gets closed. The only thing is when I initially signed up, they said that when they get an alert, they’d be able to tell me where it was done and that was not true. So, that was a little bit misleading.

I joined LifeLock and tried to add all my financial institutions to be transactionally monitored (versus just being monitored in the Internet). 4 to 6 of them have trouble being added. I called LifeLock customer service. They helped me debug the problems but could not figure out why that happened so they escalated the problems and said someone will get back to me. These were a few days ago. No one got back to me.

Ever since I've been working for Comcast, I usually had my identity stolen by them and it was too difficult to keep battling on my own. I hired the help of LifeLock and they've been able to dispute the thief's false claim in a pretty rapid manner. It's been quite timely and helpful for me with my credit score. I communicate with LifeLock team through phone calls and emails and they're very friendly and patient.

Getting LifeLock is one of the best things I've ever done for myself. It was something important to do because of what’s going on now. It’s so unsafe. I've been with LifeLock for a few years and recently I had an issue when someone opened an account with my social security number. I worked with an agent from LifeLock and they resolved the issue for me. It’s well worth the membership. Also, everyone I've ever dealt with at LifeLock has been wonderful, willing to answer any of my questions and are very concerned about the issues that I was having. And I have a little peace of mind knowing that the agents are based in the United States. My experience has been excellent.

On the 24 of June 2017 at 11:27 am I called LifeLock and I was calling about the 9.99 that was just advertised. And the ladies tone was wonderful & from Johnson City Tenn. And I said, "Ma’am before you tell me anything I don't want to waste your time" as they tell you to have your credit card ready. I said, "I don't get paid till the 1st week in July." And she acted as if she didn't hear me or I was one of those people who have credit. But I didn't waste her time, she wasted mine and I cannot stand companies who get your business by drawing you in with a 9.99 package. And then they get you on the phone and they say, "Before I tell you about the 9.99 standard package allow me to explain" & all of sudden it’s not about the 9.99 deal.

LifeLock really helps you feel safe. Having that type of security in your life, really helps things flow smoothly. People go through life worrying about being secured all around, from the home to their actual breathing selves. LifeLock makes all of that happen. Thanks, LifeLock.

LifeLock was great and wonderful. I had an identity theft and my accountant told me to contact LifeLock. They mediated and took care of everything and cleared up the issue. It's a very unnerving time when you have that but right now everything's under control.

I have been with LifeLock for more than three years. They helped me and identified a problem I had with somebody stealing my identity. We found out that somebody was trying to utilize some of my information. They didn't have it all, but they had some. And it annoyed me that creditors and lenders would be willing to extend credit with them without having all the information like a complete social security number or correct date of birth. LifeLock was able to contact those companies on my behalf and got that resolved and removed.

I would like to have an email address to submit questions. Videos about identity theft were interesting but didn't give any suggestions on what we can do to protect ourselves. Now thieves are hacking phones. What can we do to keep our phones safe?

We have been members of LifeLock for many years, as well as our daughter. We were notified that we were part of a class action lawsuit, had to do nothing, and would receive a check from LifeLock, Ebarle vs. Lifelock. All three of us were due a refund in the amount of $19.48. The checks were dated 10/16/2016, but we did not receive the checks until 3 months later. We took them to the bank in April, clearly missing the tiny print that 120 days later they were void. The checks had stop payment labels, plus the bank charged us for returning each of them.

I have a business and I got LifeLock as a precaution. I had my identity stolen and they did a great job taking care of everything. Their team took the stress out of everything and it was great. It was an outstanding experience overall.

I got a letter from a lawyer saying that I’ve created an electrical service which I had not so I called LifeLock. Somebody had taken our identity and had my driver’s license number and created an electrical in an apartment over at Northwest Houston. After three months, the electrical service was canceled and then two years later, that electrical service came looking for me. LifeLock took care of all that and it worked out well. I was very pleased with the way the situation was handled. The people at LifeLock were professional and the lady from customer service that was assigned to that case stayed on it and I've not had any issues. I've already recommended them to everybody I know.

I recently upgraded my LifeLock to their premium package because my ID was stolen. I got an alert that someone purchased something that day in my name. I checked my bank and no such purchase described was there... I found out that the purchase was made (3 days earlier) by me. I was under the impression by LifeLock's advertising that I would be able to firm or deny any purchases or credit attempts in my name immediately that day and I could confirm or deny the purchase. Wrong!

Excellent, professional and prompt customer service! I recommend the premium package which provides a wide range of security monitoring protection options! Much better than credit bureaus alone! If you want peace of mind then a highly recommend LifeLock!

I heard about LifeLock from a talk show, and I sat down, listened and was taken aback by it. I decided to go with them as a precautionary measure. On one occasion, somebody took my Social Security number and opened up an account. They actually had the moxie to call me up and I told them that I've already contacted LifeLock and the police. The LifeLock team was right on it and sent me the paperwork. I spoke to the nice police officer and checked my credit report, and everything’s cool. The thieves didn’t touch anything so it was a blessing. The overall experience with LifeLock was fantastic and I would not do anything without them. I have told this to two other people who had been hit hard and they are also going to sign up for LifeLock.

The product itself LifeLock did a good job (I had planned to use them again) but I was using another credit monitoring company so there was no sense in having two companies that do the same thing. I canceled with LifeLock and almost immediately I had 6 fraudulent credit applications done under my name! Then I remembered several years ago I had LifeLock and canceled with them and the exact same thing happened. The following day people had all of my credit information from my social to where I worked and tried to steal my identity! Do not get this service!

The team at LifeLock and my experience with them have been wonderful. I haven’t had it very long and I don’t have any investments but a while back, I got a call from them that somebody had used my Social Security Number to try to get an account with a bank and with a phone company with my Social Security Number. The name and the birth date didn’t add up. LifeLock checked it and somebody tried again. Gonzalez was the name the person used on the bank account but LifeLock stopped it and took care of it. I haven't had any more trouble since but I did change my VISA number because I was a little nervous. I have recommended LifeLock to my daughter and a couple of other people that I thought should get it, just to be safe.

I've been a customer for over a year and just renewed. All was OK, then the new smartphone app came out. Finally! I was excited to install it. But alas, PlayStore kept saying I was not eligible to install it because I am in Europe. I contacted Cust Service and asked about another way to get it. An Android app is just an APK file. The APK file is put on PlayStore by the vendor. Could they please ask and find where it is located other than PlayStore, so may install it? But support was chilly, rigid and dogmatic. The frontline guys didn't even know what an APK is. The escalation manager was unwilling to help me further. So, I'm stuck in Europe for another few months, with no LifeLock app yet, and I'm planning to evaluate competitors before renewal time comes up again.

When I got my identity stolen I was referred to LifeLock. My stuff actually got stolen out of the mailbox because I don't do anything online and I pay cash for most of everything and just one second it's gone. And LifeLock has helped tremendously because they're on top of it. They got me on three-way calls trying to help, not only talk to people but have the knowledge to talk to them, like the questions I wouldn't know how to ask. Usually we're on three-way calls with the fraud department.

I was attempting to call LifeLock to make a change to my payment. Could not get past the computer generated phone system to a human. Sent return emails to explain problem and two weeks later have not heard from a human. So what happens when there is an emergency. I have been the victim of identity theft once and I do not trust LifeLock if it happens again.

Still waiting on refund after I clicked free trial and got charged and they stated I clicked wrong one and it's been almost a week still no refund and they got their money in one click and I am unemployed and very upset that I still have not got my money back.

We had some theft in Hawaii. We lost a pocketbook and there was a social security card in there. Since there wasn’t anything else at the time, we went with LifeLock. Immediately after the theft, the thieves had gone to department stores and used some credit cards, but LifeLock immediately shut those down and helped us get straight with each of the credit card companies. However, there was fraud in our current issue. I was disappointed that they didn’t pick it up and announce it to me prior. The personnel was very good but it took six months to get it done. LifeLock helped me and I’m satisfied. I can’t interpret what they should, could and normally do to preempt. We found out that there’s theft and they’ve gone to work and have helped me in both instances. There are other opportunities to stop theft. But every time the good guys make an advance, bad guys pick it up and work around it. So, to me, it’s an issue.

With assistance from LifeLock, persons who tried to establish an account on my name were not allowed to complete the request. LifeLock has an excellent practice to notify the member once they detect an abnormal activity on your name. I can have the options to receive alerts by phone and through the internet.

I am new to LifeLock, but so far I am impressed with their service and would recommend it for everyone that is concerned about identity theft. I feel confident that my information is now secure. And I know they will be there to help me with whatever situation may arise. I would recommend the ultimate plus plan.

Understanding what I was supposed to do/enter I would prefer to talk with someone I could clarify/discuss with. Maybe because, even though I use the computer a lot, it's to talk to family and friends and handling issues that don't seem important as registering for LifeLock. I'm 78 years old, so my problem isn't with LifeLock.

LifeLock accidentally overcharged an extra half year premium in Oct 2016. I did not catch the error until I was doing my income taxes in Mar 2017. I have made 5 or 6 phone calls about this matter. Everyone agrees I was overcharged. I was supposed to have credit back on my card in 5-7 business after the initial call on 8 March 2017. I have yet to receive it. Getting annoyed. Have been told 4-5 times that the billing department will call me "any day now" & put the credit back on the card. Still not resolved.

Everyone was very helpful and knew their job and wanted to know if they could help me further and maybe add a family member or members. You kept me informed on every credit check. Buying grandson a travel trailer for college. All worked out without any problems. Thanks again.

Love the feeling of knowing things are secure. The text notification is wonderful. The app is easy to use and just looking at the monitoring page is a breath of fresh air. I love the capability of having not just the bank cards but all credit cards and insurance policies monitored as well. What a great creation LifeLock is.

I enrolled in LifeLock's Standard Plan 10/16/16. I received an acknowledgment welcoming me. I realized recently I never heard any more after that and I never received a Membership ID card. I emailed LifeLock May 2nd requesting this. I received a reply from Cynthia ** that same day. She stated "Unfortunately, the LifeLock key fobs and membership cards are no longer available at this time. Therefore, we don't have any to send you." The reply was quick, but there was no further information such as, "We will send you an ID card as soon as we can." I have no account number or order number to identify my membership. I do not plan to renew LifeLock in October.

Not receiving alerts on one of my bank accounts. For over two weeks I did not receive alerts I called in. Your tech support told me that the banks log you folks LifeLock out from time to time. If that's the case why did y'all not notify me? How did you know the bank log you out versus somebody taking over my account?

I received a text alert from LifeLock, for a new credit card being opened. Fortunately I was the one opening the account. The alert was very rapid, I was still in the store providing information. I was both excited and relieved to know that LifeLock was there and working for me. From this day forward LifeLock will have me as an advocate for their service. It really works.

I was alerted that a dark website had my information. When I asked how you can help me get off the website, you said that you could not do anything, that I needed to contact the website. It's like your commercial, you just alert me, you don't do anything. I am very unhappy with your service, will not recommend you to anyone.

Once subscribed for a few months one learns a few truths about what Lifelock is: a company that takes (smart) advantage of folks' fears re identity theft and concerns for maintaining a modicum of protection and privacy associated with their financial accounts and transactions. Once a paying customer, one starts to see a lot more honest indicia from Lifelock that are understandably not a part of initial marketing/public disclosures (I'm sure they're in the fine print somewhere): "not all transactions at all accounts monitored" written everywhere - on the site, as the signature to their emails, at the bottom of their site next to any disclaimer asterisk, etc - basically giving them an out in case anything actually ever happens to one of your accounts.

When I do items out of the ordinary, I get notifications. My accounts are always being monitored. If I do thing out of sequence or my norm, I receive a notification about the items or account we asked to be monitored by LifeLock. The service is everything I asked for with the service.

I was alerted that an application was opened to apply for a Bloomingdale's credit card using my name, SSN, and birthdate in July 2016. Fortunately or unfortunately as the case may be, I was hacked 2 months prior so there was a credit freeze in effect and LifeLock was informed. When the LifeLock website was redesigned, I noticed that the above came up whenever I received an alert and was listed as 'LifeLock is investigating'. I called LifeLock to ask why this was still part of my active alerts and I requested that I be connected to tech support to share this info. I was a software engineer for 25 years and I know that changing this alert from 'investigating' to 'resolved' is not a monumental undertaking, but I met resistance from my initial customer service contact and then from the supervisor I requested.

I've used LifeLock on and off since they started offering services. Overall I think they offer a great service but I do think it's overpriced for what they actually provide. My issue is more to do with customer service. Recently I changed a credit card. Somehow LifeLock managed to get a hold of the number and continue billing. No call or email to ask permission, just started billing the new card. Personally I think that is a reach and a breach of the information they gather. I didn't like it.

There have been a few times since having LifeLock that I have made a change to one of my accounts or opened an account. Immediately I have received an alert which asked me whether it was me that did this. I was so impressed that LifeLock would pick up on this activity so fast and notify me. Luckily, it was me each time and I couldn't help thinking how fortunate that I had LifeLock because it might not have been me and I would never have known the difference until it was too late.

I have been with LifeLock for almost a decade. As recently as the end of 2014, I used to get notifications about credit applications and suspect activity. When I got a mortgage I had to answer questions before it would be processed. That was great! In the past few years I added several lines of credit and a car loan and realized that NONE of these were even logged as alerts or notifications. Turns out that all features I signed up for have been migrated to the higher priced plans. Prices increase, that makes sense. I signed up and kept LifeLock so I wouldn't have to continuously monitor my credit not realizing I would have to constantly monitor my LifeLock service.

My wife and I were LifeLock customers for years--we never had a breach, and we were very careful with our online info. Most importantly, we spent a great deal of time setting up our account, inputting our data--all of it. And we sprung for the premium coverage--not the basic. When my company announced that they had been breached, we were all offered free LifeLock protection for a year, so we took advantage of that free coverage.

ID card and letter with instructions on how the system operates. The response was very fast and very accurate about my personal question. And now I know what to do just in case something comes up, thank you again! I was directed to contact LifeLock phone numbers for more information on the subject that I had made a question, and also to tell when something wrong or suspicious activities were happening!

On March 10, 2017, I noticed some charges on my credit card account that I didn't authorized. I called Capital One to inform them about the suspicious charges. The Fraud department inform me that they will be taking care of this problem asap. I was very upset with LifeLock because their financial activity alert system doesn't alert charges that are under $100. The financial activity alert started at $100 to $25,000. If I had a payment of $165 posted or pending on my credit card or checking account, the alert system will send a email or text message about the charge. I had several charges that were under $100 that Life Lock didn't even know. I was very upset.

I've been using LifeLock for years and they keep making changes to their system that negatively affect user experience. They recently migrated to a new creditor to get scores from and everything started changing in small pieces. I used to get my credit score consistently each month and then they make changes to their system without advanced notice. People like me who have routines, like checking my credit score at the first of the month, suffer when LifeLock changed to their new system to only provide credit score updates on the 4th Tuesday of a month. LifeLock is a monopoly on credit scores, but I can't bring myself to quit it. When they are not changing stuff from underneath you, the information they provide is mostly accurate.

I have had a LifeLock subscription since 2012 and was pleased with the service up until 2016. This review is based only on my experience. Recently I decided to cancel my subscription because I no longer find it useful for a number of reasons. Last year a couple of my bank accounts were compromised and LifeLock did not catch them. The worst case was in December 2016. Because I have alerts on all of my accounts and for low amounts, I was alerted immediately by my banks. LifeLock only allows alerts to be set at $100 and above so anything below that amount will be missed. This needs to be fixed. If it had not been for me setting up my own bank alerts my account would have been overdrawn for thousands of dollars that I did not have. I have the email rejects to prove it which I turned over to the police.

I called into LifeLock to report an identity theft. They proceeded to tell me I would be better covered if I bought a more expensive membership. They then did a bit of victim blaming. At no point did the representative provide me with information I could use to solve my current problem, or to prevent it in the future.

No promised priority support of free 30 day trial - I initially signed up for the 30 day trial for the Ultimate Plus but was immediately charged 29.99. To be honest I wasn't too concerned about that so I just accepted it. Then I added a second person to my account and was charged AGAIN 29.99 - when it did not say that there was to be another charge. And to make matters worse this second person was forever in "pending" even after a week. The Ultimate Plus plan is suppose to include "priority support" but there was only one regular support number to call. In their own words about Priority support: "Priority Live Member Support. Skip the wait and move to the front of the line to speak with a US-based Member Services Agent available to answer your questions." After trying a couple of times and being on hold for about an hour I gave up and canceled. This might be a good service but customer support seems nonexistent.

If you have money you'd like to throw away, this is the company for you. I can only speak about my experience, whoever the competition is, they're probably better. I thought if anything, I would feel like someone was watching my back, I would feel secure. Maybe I didn't waste enough money.

I read the mixed reviews on LifeLock. I am a strong believer in the company. There is no fool proof system. We have been the victims of identity theft. Most recently the IRS data breach. Lifelock has been diligent about any and everything related to our accounts. It is a virtual nightmare to go through identity theft. We have had to change debit cards multiple times. The low life who stole our identity tried to get my husband's SS check but thankfully he didn't know the answers to allow him to do so.

I liked Lifelock because I was always informed of any activity on the accounts I had listed and it gave me peace of mind. I would have stayed with them but could no longer afford to. Sorry I had to leave a good company.

David ** and Sarita ** have each a LifeLock account. We have not been able to access our accounts as LifeLock sent us a confusing email regarding restriction on the use of one email for both of us and confusing instructions about our user I.D.

I checked on my score put out by LifeLock and the comments made by it were wrong. I went to the Home page and went to Credit Score and report and it did not agree with the score comments. Both were different and wrong. Is this the company I want protecting my back?

I have had LifeLock for a long time. The standard services have been ok but the coverage most people need are only included on the much more expensive upgrades which is disappointing. I need bank account coverage along with credit card coverage and all of those things are only available with upgraded packages which is really of no use to me as that would be way too expensive for me a month with having 3 accounts.

There was a discrepancy between my credit report and my credit score. There were no discrepancies on my credit report. Based on my credit report, I should have a credit score over 800 however, the score on my credit report is 1. LifeLock could not resolve this issue. A service ticket was opened. LifeLock failed to keep me informed on the status of the service order. Ultimately I was told to fix it myself. I question their ability to effectively handle any issues.

To Be honest with you, once I seen the advertising on television, I felt a tremendous relief come over me. I actually feel so SAFE and secure it is almost unbelievable. I feel so much better when I have bills to pay and don't have to worry about anyone hacking into my account. I just want to say thank you all from the bottom of my heart. You have made my life to become complete, and it feels so wonderful to be able to live at peace.

I wish I had the "hacker" responsible for the identity theft I am living through right now for about ten minutes in a room alone. The second most gratifying thing is watching their attempts to loot my hard-earned life savings being frustrated at every turn by consumer protection mechanisms spearheaded by LifeLock's vigilance. This protection is second to none. I may never know what vulnerability the thieves exploited. I shudder to think what might have happened had they been able to surmount my countermeasures, the foremost of which is my LifeLock account. The money they saved me will pay for my membership, even if I live to be 100.

Excellent & immediate response to fraud, forgery for a very large sum of money after my husband's death. There is no way that I could have handled it. LIFELOCK was on the case immediately. I have recommended LIFELOCK many. It is a must in today's society!!

I needed to cancel my daughter's coverage when she married and moved out of my home. I was not able to accomplish that service online, but one email was all it took for LifeLock to take care of it for me. No pressure tactics, just took care of my problem. Excellent customer service. 5 Stars!

Someone tried to open a credit account with my data at barclays bank. With just a few simple questions LifeLock takes control of your situation, and resolves it. My data is out there due to many agencies being hacked - and there went my data!

Doesn't help you the way they say they will with fraud. I had two fraudulent charges on my credit cards that they didn't catch that cost me hundreds. Also said they could help me on another fraud charge of a collection notice. Just very poor company and makes a lot of promises they can't keep.

See e-mails I sent to you seeing as I got locked out. When I called in got asked security questions that I did not set up and they said I answered incorrectly. Went online to try and change my passcode several times and that does not work and all I was doing was trying to give you my new cc. Makes me wonder if I had a problem what would you do?

I have taken pains to have security protection for my normal internet activities, my normal email activities, my normal phone activities, my normal online purchasing and banking activities, and much more and I simply was a member of LifeLock as an added "insurance" that, should my efforts ever be compromised by any means, LifeLock would be there to stop the intended compromise and be my backup for security should I need one. I have no problems with my membership with LIfeLock, rather it was a medical problem with me which forced me to leave my job and lose that portion of my income through nobody's fault whatsoever. They did for me what I paid them to do for me, watch my security and take any appropriate means to minimize any breaches of security already in place. They did their job well with no glitches.

My American Express credit card was compromised twice in about a 6-month period and LifeLock never notified me. I would NOT recommend this service. They also sent me a strange communication when I had a temporary change of address for the summer of 2016 which I had initiated through the Post Office.

I had a credit card number stolen. LifeLock did not detect a threat, but my bank contacted me and canceled the card. I've never gotten an explanation from LifeLock so I asked to discontinue service. No one has called to explain or apologize. Very poor customer service and credit protection. I'm embarrassed that I trusted this company to protect me and I hope no one else falls for this false sense of security LifeLock markets. I HIGHLY recommend against using this service. Use the free credit monitoring services you are entitled to, don't give LifeLock a dime. Look me up and call me if you want more of the truth about this sham company.

I was a LifeLock subscriber for nearly 2 years UNTIL I had a suspicious charge on my credit card which turned out to be fraud. I thought LifeLock would help as advertised but I was wrong. I was told I didn't have the gold membership so my this type of transaction WAS NOT covered which was to my surprise. The representative I dealt with was in a hurry to get me off the phone and really did nothing to help me. They wouldn't even look into the matter to make sure it would not happen again. Their job (as advertised) is to monitor your transactions, unless you paid for the cheap plan then they do not. Be careful what you sign up for. I canceled my account that next evening.

I have been a member of LifeLock since August 2014. Since joining, I have gotten married and legally changed my name, opened 2 new credit card lines, updated my address two times, gotten my credit score pulled at least 2 times, and bought a house. LifeLock did not catch any of this. My LifeLock is still in my maiden name which has not been my legal name in over a year and a half. It's not really effective clearly, since these are all things that could be potential identify theft.

It loads too slowly or not at all. When seeking to review alerts, I often have to give up because it loads so slowly. That's all. The first sentence accurately describes my unsatisfactory experience. I have complained about this before.

I have had much better luck with another identity protection company that I currently have as well. For the past two month, I have been trying to activate privacy monitor on Life Lock's website and it fails every time with Server down message and to call Life Lock. When I call, I am told to wait and try again and this is after 5-10 minutes of answering questions. However, on my daughter's account, after many tries, we got lucky to activate it... but, the search on Life Lock returns nothing. The same search on my other identity protection website and Google returns many issues. I reported this to Life Lock and due to them, Life Lock is only associated with certain companies and the reason we see no result is because those certain companies have no privacy record of my daughter. This sounds stupid. It's almost as if my bank tells me that I am insured against theft, but only if the thief is of a certain ethnic background.

After 48 minutes, this issue is still not resolved. After 4 months of membership, I decided to downgrade to their standard coverage - a difference of over $400/year. After calling their customer service number, their computer system under-calculated the refund due me by about $150. The agent couldn't even tell me when and how I would hear the result of the billing research request I authorized. It took a supervisor to make an approximation of the correct refund and time frame for resolution of the problem. The CS Agent did her job; it's not her fault. It is, in my opinion, a lousy system. Tried to speak to corporate head of CS about the length of time already invested. Gave up after another 12 minutes on hold. Operator said she "didn't know who to call." Is this what good customer service looks like?

I particularly like the way they address each detail as a separate point of importance. There are no part of my personal issues to small or inadmissible to get the attention of LifeLock. Thanks to LifeLock I am able to stay on top and get ahead of the game. Thanks again LifeLock for your concern.

I contacted LifeLock immediately because I had not charged anything on my AMEX. I thought it was identity theft and unauthorized charge. They told me to contact AMEX immediately. I did and found out it was not a charge. The amount listed was an interest/ finance charge.

I would really appreciate a way to sign in to my account. The party on your end sent me a temporary login name (numbers) which I put in as a password accidentally. Now I have no way of entering my e mail as identifier or a password. Is there anything you can do or do I need to call 1-800- Lifelock to see if personnel can help me by phone?

Trying to get the 15% Discount "Promo Code GET15." There was no place on sign up sheet to enter this? At least I didn't see a spot... This is what I needed to happen... Why I signed up for 3 mo. trial. Also please send me the shredder for paper waste. Thanks.

I appreciate the alerts received even though they were legitimate, someone checking with a bank to be sure my statements were correct. I also received alerts on interference online of dark, they said, and have not yet fully taken care of that. I have had trouble reaching LifeLock because of a discrepancy with my password.

I felt much more comfortable using online services knowing that LifeLock was watching out for any possible identity theft situations. I use the internet often and enjoy that feeling of safety I get having their service.

I've been a customer of LifeLock for over 2 years now. My husband lost his wallet and LifeLock was on the phone with us and contacted all his creditors immediately. I was shopping on a site and bought something from a site that was not up to par and LifeLock contacted me and suggested I get a new card. Someone also charged something on my card and LifeLock notified me immediately and I was able to get the charge reverse and get another card. LifeLock keeps a close eye on your credit and notifies you of any suspicious activity. They have a 1 million dollar policy in place just in case you need it from any identity theft. They have an A+ rating with the BBB and if you want protection from identity theft, LifeLock is a must for you.

Often - let me say, multiple times, in my Alerts from LifeLock, the vendor names are incorrect and/or the type of business shown is incorrect. The first time which was very disconcerting, I contacted LifeLock customer service via telephone. They could not give me an answer. We had eaten at a restaurant named, "Francesca Fiore" in Forest Park IL. What showed on the alerts was a retail establishment I was not familiar with: Francesca's, which turned out to be a women's retail clothing store at which I have never shopped.

Received two e-mail from Amazon stating that I bought two different computers for a total of $1200. Somebody, must have got my credit card #? Both emails had my name correct but both had two different addresses of which I never recognize. Credit card was closed and I was issued a new card.

Apparently credit cards were applied for and approved by Citibank. These were never applied for by myself or husband. LifeLock notified us. Still don't know how this could happen since our credit is frozen. Is out possible Citibank is committing the fraud as did Wells Fargo.

Fraud of identity. I think the LifeLock go a lot of protection for me. I have a peace of mind with lifelock. I will recommend lifelock to my friend and my family member. Every time I get worry about somebody might fraud my identity I go to lifelock login and lifelock tell me everything making me feel better.

I want you to train the younger people who work there to understand how difficult working on a computer is for some elderly customers and if they have to take "a little breath" before helping them, it will work out much better for them and the older customer. The younger people may need a bit more patience, and a bit of understanding when they answer their telephone.

I should not have to go through hoops to change my plan. I have already been screwed out of $10, and LifeLock has it in mind to not change my plan until I cancel it completely. I hate you. I ** hate you. ** every ** one of you!!

After my mother fell ill, she asked me to cancel her account as she found the service useless -- which LifeLock refused to do. For four months after my mother died -- Lifelock continued to refuse to cancel her account and continued to charge her credit card. Even after several notices and agreeing to send paperwork to get it canceled and saying they would not continue to charge her, they continued to charge her credit card. After the credit card was canceled they continued to charge her credit card. When the credit card was canceled they sent threatening letters. DO NOT SIGN up for this service as it is impossible to cancel.

Service sucks. I would not recommend it to anyone. I will be canceling both my accounts as soon as they expire. Customer service was supposed to monitor my account and call me back. No one ever called back and my banking accounts since July or still not connected to my account. Service sucks.

I hardly know you. The other company was so expensive. You have made me happy. Perhaps we can work things out. Credit means a lot. You fix loopholes on identity that no one else thought of. Perhaps I will gain wealth with the practice of gaining health. It's important to have the right balance of movement.

Very rude. Customer service rep spoke to me as though I was an elderly dementia client. When I tried to explain why I was calling, as a result of a request from LifeLock, she interrupted me. I again tried to explain she again interrupted. It was not the experience I had thought to have w/ a service that costs as much as LifeLock.

I received an email from AOL/LifeLock indicating that my complimentary LifeLock subscriptions has been activated for Charles ** but when I called LifeLock, he had not been added. AOL stated once I submitted the request online, they can't do anything else to help me with LifeLock adding the complimentary person because it goes directly to LifeLock for security purposes. AOL has Charles active since October 25, 2016 and mine active since November 11, 2011.

Lifelock failed to monitor a mortgage loan and credit checks. I had to request a supervisor in order to obtain a refund from Lifelock. We were in the process of buying a home and we were never notified by Lifelock that applications for a home mortgage were being requested at a well-known financial institution.

Got informed about a potential credit card fraud as soon as I have answered no to opening questionable account 3 days later I was being placed on a conference call to resolve issue with merchant. Done. Gave me peace of mind. A five-star experience!

I was a LifeLock member since about 2005. I lead off by stating the only reason customer support is rated as a "4" is because LifeLock never contacted me with advertising and cancel my membership quickly. That said, the overall service is not as advertised. In the beginning, service that was advertised was what I received. Once LifeLock started tiering their services is when it went downhill. Spending several hundred dollars a year, one would expect a simple mortgage application would trigger one of the so called alerts you see on television, but that did not happen.

I've been less than satisfied with LifeLock since I joined. I added my wife as a member and, she had no "profile" like I did on the site. Even though she was connected to my account, I couldn't add her credit cards and she wasn't afforded the same benefits I was - even though she was paying exactly the same amount. Then, when I tried to cancel her off my account (after 5 years of, basically, what I felt was wasted money), I had to email the company to do so. I searched the site *everywhere* to find a "remove additional subscriber" button - to no avail. LL should make it easy to remove someone from your account on the "Manage Account" screen. Making it difficult doesn't dissuade subscribers from removing people or unsubscribing. It simply makes existing users angry at the company and feel that *all* you want is our money by making it difficult to "get out" when someone's made the decision to do so.

LifeLock saved us when we had a hacker, hack into my husband's account. We got our money replaced back into our account. I always get alerts when something is not right. They are always on top of things and ready to fight for you! God bless you LifeLock!

Purchased LifeLock to monitor my credit but after they missed 3 fraudulent credit applications and 6 charges to my debit card. Luckily I was notified by the credit card companies and my bank. I see all they were monitoring was my payments to them...

I've never applied for membership. Give me my money back you took without my approval, and you are a identity theft company. Wow, because I never heard from you on email or mailed, until now that you are trying to get a payment.

I cannot understand why anybody would take this company seriously. They don't really protect you. They just keep looking at your banking statement and your credit card charges and keep asking you if you have made a particular payment. Accordingly, they kept bugging me with each online check payment and each credit card charge above $500. Because their software is so very primitive and doesn't learn anything, each month I had to respond to them for every periodic payment I make over and over, and over again. The contract they make you sign, frees them from any responsibility. They do take your money however. I used them for a little over 6 months and finally dismissed them.

It is a blessing to have LifeLock watching our backs in this complicated age. Attempts to open fraudulent accounts were caught and conference calls arranged with banks to clear those issues. But equally important to us are our feelings of trust and security which we find priceless. Thank you LifeLock!

I spoke with LEAHA today in reference to the alert I received. She was so very helpful in resolving my issue. She is such an awesome asset to your company. Gave me peace of mind & this goes a long way just having this peace of mind. Excellent, very commendable, outstanding services! Again, THANK YOU!

Up until LifeLock upgraded their service it was a superior company and a joy to use. Now after their upgrade no access to my account. Customer Service has been contacted by phone and email and the situation has not been resolved. My browser was upgraded as specified (went from IE 12 to IE 11). No results!!!

Anne **, Robert's wife. We received an inquiry which I answered that we had not applied for a credit card from US Bank. You notified us that you were investigating this.You sent emails and left phone message. When we called and talked to your female rep in Texas, she was very pleasant and helpful. Results: Robert applied for credit card at Ralph's Market and did not realize it was thru US Bank. Thank you for your assistance.

Shawna was the representative that solved my problem. She was very professional and also very efficient. I Got an email notice requesting a call and the entire process only took about 15 minutes. I couldn't have been more pleased. The most important thing is that I now have peace of mind. The service was great.

I appreciate the continuous monitoring. I feel very safe with my identity. They are always on top of all transactions done. I am very happy with the service I get from LifeLock. I would and have recommend them to all my friends so they can feel safe as well.

For the past 6 years, I have paid for LifeLock Protection. I called today to find out if I needed additional protection from another company for my security. Imagine my surprise and disappoint when I found out today that the protection that I thought I had and was stated to "monitor account openings for credit cards, wireless services, retail credit, mortgages auto and payday loan and other activities" was totally random!!! VERY FINE PRINT--"Network does not cover all transactions and scope may vary." Evidently only 2 transactions were covered for alerts in 6 years!! They said that I am paying for Identity restoration. I thought I was also primarily paying for early notification to PREVENT becoming a victim. I said that their service is highly misleading and asked for a refund. I think that I am going to have to take legal action to get it. Find another service!

I had to cancel my Lifelock due to medical financial issues but I do hope that in the future I am able to reestablish my account with Lifelock to protect not only myself but my children as well. I worry more about fraud with my children than myself because I am to keep an eye on my credit but I don't keep one closely on theirs.

I was not happy about the non service I received. I asked what to do about a notification I received about a deep web gathering of my information. I was not given any instructions of what to do. This experience reminded me of the commercial going around now about monitoring but not doing anything, LOL. Thanks.

Someone was or is using our email for improper purposes. They informed us of that. This helps to ease my mind because it is so easy to get a person's email then sell it to corrupt people that have nothing better to do than try and suck you into improper circumstances.

Our representative was amazing and stood with me step by step. I was very impressed with LifeLock and how quickly they contacted me when my info was used. It was easy and I feel so safe being in their hands.

It takes a few minutes to sign up for membership. But try to cancel it, and good luck! After being their customer for many years, I saw absolutely no value to what they are selling. So I decided to cancel my membership. I spent over an hour on the phone being passed from 'agent' to 'agent' and put on hold. Pretty disgusted; will never do business with this company again.

I've had the opportunity due to a family members misfortune to test out about 10 different identity monitoring services and options and LifeLock is by far the best. Your information is organized, visible, and easy to access. The program is easy to operate. LifeLock keeps tabs on your info and has a great alert system that you can easily interact with immediately. Service agents are cheerful, willing, and do the work for you; they know what to do to get it done. The site offers a lot of other helpful information if you need to act on your own for other issues or have questions. Comparatively with the other programs, the other programs often deliver hard to decipher information or alerts and there is little to no assistance to deal with it. Maybe they are for someone who has a lot of time on their hands and loves a good chase. LifeLock does what it says it does and it offers a good service.

I had two separate instances of fraud on my credit card and neither time did Lifelock catch it. My bank caught the charges and canceled my card then issued a new one. This happened a second time about three weeks later and again Lifelock did not notice the fraudulent charges. Again my card was canceled and a new one issued.

LifeLock alerted me that someone was attempting to get a credit card through Capital One in my name. The matter was handled expeditiously as I was bridged with Capital One representative and the potential problem was nipped in the bud.

Awesome people to work with. Tenise really went out of her way to help me. It's very scary when someone tries to borrow money with your personal information. Theft identity is very horrible when it comes knocking on your door. I thought that happens, I just didn't think it would happen to me. Thank God for LifeLock!!!

I had my wallet stolen from my vehicle with all my credit cards, driver's license, social security card. The thief applied to every credit card application on the Internet online. With LifeLock in control they alert me when a new application is applied for and we both contact that bank or card supplier to let them know this is a fraudulent application and they make the necessary denial of application and send it to fraud department. I suggest everyone get LifeLock to protect their identity and have peace of mind. LifeLock to the rescue.

The initial notice was very timely. Their follow thru was friendly, thorough, and effective. They held my hand as they connected me with the 2 banks where someone opened accounts in my name. Well worth the price.

I no longer desired to use this service so I did not update my cc info from the previous year so they should not have been able to renew/charge me. They waited a month or two and then snuck in and fraudulently charged my new cc. I called them out on it and they cancelled my account. Now I went and looked and they did not refund the total amount they charged me. Supposed to be protecting from fraud, but they are the fraud!

Have been notified that my name was used to secure credit cards in my name. I never applied for credit! LifeLock has notified me of this fact and has made it possible to shut down all requested cards to date in my name.

My experience with LifeLock has always been good. I always feel they are right on top of things, and the people I have dealt with are very knowledgeable and polite. I definitely would recommend them to anyone who wanted a credit monitoring service.

I was able to sign up over the phone. However now that I am trying to cancel, I am been given the run around, and will not allow me to cancel by phone or email. Because I was lock out of my account, although I supplied my password. I tried to reset the password by email and the account remain locked. Call by phone and still was not able to do so. I am frustrated. All I want to do is close this account.

You & other credit cards HAVE THE NAME & ADDRESS of the person attempting to use our credit information, etc. in INDIANA, but will not reveal it so it can be reported to law agencies. Nor do you give direction on how to do so. So it goes on and on with no resolution, just more frustration & activities.

A LifeLock staff contacted me and helped through the mediation process (calling the company that credit card application had occurred under my name without my consent and awareness), she was professional and patient. She went above and beyond the call of the duty to help me. Issues were resolved, but the confidence, professionalism and warmth of the staff made the process very smooth.

I was notified by LifeLock that someone had applied for a Chase credit card using my social security number. LifeLock resolved the issue in minutes with a conference call to Chase. Chase assured me that they had denied the application, because I had placed a 2 year freeze on credit inquiries. The only way the credit application could have been approved was for them to call me for approval. Hooray for both fraud depts.

I answered your questions concerning an alert with a "NO" to the question about opening a new account for two reasons, (1) I opened a J.C. Penney account earlier in that day but was told that it was a "temporary" account, So I thought you wouldn't want that considered in your query, (2) I noticed that on your question sheet you entered your Data Source as Synchrony Bank. I didn't open any account with that bank, but during my conversation with one of your agents I was told that that bank handles most of the larger retail customers accounts, hence my application went to Synchrony Bank and you folks quickly jumped into an investigation. My "NO" was changed to a "YES", and I guess everyone is happy.

Became a LifeLock member in 7,August of 2016. Today is September 27th and I still cannot get a copy of my Equifax credit report! Issue: I could not answer the identity verification questions presented by Equifax. Well of course I can't because the questions do-not-apply! I've never owned a home or lived in Utah, don't own a Toyota and don't have any store credit cards! So, first I was told it would take 30 calendar days to resolve by a customer service rep, now it's 30 business days! Then just this past Friday September 23rd I was told a supervisor would contact Equifax and call me back sometime after 1:30pm (cst). Waited around, No phone call. If this is the way you run your business by buck-passing another company needs to step up and take away whatever market share you have... can't be great! Service to date piss poor!

I have had several alerts over the years I have been a member of LifeLock. Some have been me seeking a loan, refinancing etc. Some have not. In each case LifeLock was there monitoring what was going with my account, ALERTING me to transactions. I am very comfortable with LifeLock looking out for me and my family. I trust them 100 percent. Thanks LifeLock.

I have been extremely pleased having LifeLock. I feel so much more secure. They have notified me immediately whenever there is anything going on with any account that could be a potential threat. I highly recommend the service to everyone because it is a different world out there and you need to protect what you have from being "hacked".

In the past three months I've had three successful hacks into my credit, including $7K in unauthorized purchases on an existing card, a new credit card opened in my name, and another attempt to open a credit card in my name. Lifelock did not contact me about any of it, nor have they responded to my email requesting information about why I wasn't contacted. Very disappointed, because up until July I was fairly happy for the (premium) service that I'm paying a lot of money for.

I was reviewing my bank account and realized that there was a charged that did not made sense. Never seeing the company (Lifelock). Never subscribed to it. After further search there were 5 monthly charges. Called the 800 number and explained my situation. After being on hold for a few minutes, rep Mari mention that it looked that a 3rd party company signed me up for possible commission. They had my personal information right except for the email and the phone number. To add insult to injury, agent Mari commented "See this is why you need our company. Someone has your personal information why don't you give me your real email and phone number and you can keep this account."

I reached out to you unsuccessfully. I was told that someone would get back to me. My cards were used in foreign countries, but only heard from my bank.

I was very unhappy with the initial response by LifeLock to the fraudulent activity on my account but today they showed a professionalism and directness that was very impressive. Kim on resolution team took care of the problem and placed a 90 day fraud alert on my Credit Acct. Excellent resolution!

I was alerted to a new credit card application that I did not submit. The person had my birthday and social number. I was scared and mad. But, LifeLock had caught the application in time, contacted the credit card company, and resolved the event. They even set-up the three-way call with the card company. LifeLock had my back. They are great and have advised my family members to sign up now.

My police vehicle was broken into and the thieves stole my departmental weapon and personal items. LifeLock stepped up and protected my personal information and monitored my information giving me peace of mind during a trying ordeal.

I joined LifeLock in May after someone tried to open an account in my name where I already have an account. Last week another attempt. Called LifeLock to get help-they told me to call all 3 credit bureaus. What did I pay for? Cancelled membership!