LifeLock Reviews

I asked if the LifeLock protection covers information stolen via RFID chip in the new credit cards. I wanted to know what protection I had to guard against this type of theft. My answer was a cut-and-paste list of the protection coverage provided. However, the specific question was not answered, just general statement of how everything is covered.

Someone had decided that they like my life better than theirs and they decided to take on my identity. I was notified by the credit card company the first time but after that, I would not have known that there were people out there trying to take out a mortgage, a business loan in my name without LifeLock. LifeLock notified me every time someone else decided to start living as being my name. They would call immediately and they're certainly friendly. If I'm not available to talk, they'll leave a message and who I need to reach then I can call back immediately and talk to a person, not a recording. Without LifeLock, I would be in a major mess at this point. I've recommended LifeLock to several people.

My identity was stolen three years ago and was being used everywhere, so I had to have somebody take care of it. LifeLock had good reviews and it was the best option. They helped me and every time I found something else, they take care of it. I mainly dealt with their rep, Valerie, and she was polite, cordial and understanding.

I was a LifeLock member a long time ago when I was a victim of identity theft. Years went by and I ended up canceling because I thought everything was fine already, but then I was an identity theft victim again this 2017. Now that I’m a franchise owner, I would rather keep it forever. LifeLock has resolved all of my issues, especially with identity theft and protecting my information, because it’s very valuable to me. They’re amazing, smart and they always answer any questions I have. They know what they’re doing and they do a good job. I’m very happy with the experience that I have.

When I was married, we saw a commercial on TV. My husband at the time and I decided that it’s something that we needed to do to protect our credit. So, we’ve had it. I found out the first breach in April of this year. The only thing I can think of where they got my information was from a data breach with the military because I used to be in the military, but they were using my married name and not my maiden name. They had my social security number, my birthdate and my married name. So, the data breach would have been after I married my former husband. I got notified by a letter saying that I could have been involved and that my information could have been compromised by the data breach. They sent me a letter for credit monitoring, and I ignored it because have LifeLock. I’m not going to worry about that because if something happens, LifeLock is going to handle it.

Recently applied for Home Equity line of credit from M&T Bank Binghamton NY and received no alert... I thought I should have received such an alert from LL. Wrote the complaint department eMail from website and receive a well thought out answer that basically said, "LL has been very busy and these things happen because you can't catch them all." This didn't really give a warm SAFE PROTECTED felling... Thanks. Disappointed.

I got LifeLock as a preventive measure and I have been with them for a year now. My identity has been stolen twice and they’ve completely restored it for me both times. The LifeLock team was perfect. They were professional, very courteous and kind, and they speak English.

I had an identity theft issue and LifeLock were the first ones that came to mind. I've been with them for several months and they've been monitoring my accounts and credit situation. They helped me with contacting places where I'm getting a bill. They also hooked up with Equifax and got an extension on my alert with them. Plus, they've helped me organize the different processes that I needed to go through. When I call their rep, she answers the phone or she emails me immediately. They know their way around the credit issues and they've recommended things to me that I haven't thought about. I was very impressed with their one-on-one customer service. They were very helpful, thorough, proactive and informative. They were aware of other options and suggested different things that I could do to protect my credit. I'm 100% satisfied and I have peace of mind. I would definitely recommend it to a friend.

LifeLock has a good reputation and I decided to get it as a preventive measure. One time I had a company open up an account using my name and social security number, and they purchased something using my account. I notified LifeLock, gave them all the information and we worked together to get it resolved to my satisfaction. The LifeLock team was wonderful. They did an excellent job and I was very pleased. The representative I worked with was nice, kept me informed and was very helpful.

We started to get phone calls about someone who was trying to open an account under my husband's name. They were able to open one at Best Buy and put some money on a credit card. They called us and we said, "Absolutely not. That's not us." Whoever it was had my husband's date of birth and social security number. We then started getting phone calls from a couple of banks, like American Express. It started to get a little crazy. We had never had this experience before, when we saw LifeLock we decided to just call them and see what they can do for us.

I believe LifeLock is a great product, however it is very annoying that they will make you verify that deposits to your bank account are not fraudulent. I have never heard of anyone hacking into a bank account and depositing money in the account. Last night I was awakened to verify this deposit. They allow you to set a limit for deposits/withdrawals but have only this option and do not give you options for only deposits or only withdrawals. They don't seem to care if you suggest they modify this.

Someone had opened the credit card, and LifeLock caught it right away and notified me in three or four ways. They called me and let me know just making sure if it was me or not, and it wasn’t. When I called them, they took care of it. The first call was 20 minutes and they got the credit card company on the phone and solved the problem right away. The team at LifeLock has been awesome and they were super helpful and nice. They were so on point with everything that I almost didn’t have any questions because they explained it and had it all together. They were so knowledgeable and I didn’t even have time to panic or worry about it. They did a great job and that was worth every penny for sure.

My credit rating will be 800 soon and I don’t want it ruined. I've worked all my life to get a good one and I was doing business with another protection company but it was impossible to communicate with them. All I did was pay the premium and I never got a call even when accounts were opened in my name by me. I switched to LifeLock after I researched on the internet and saw that they had a good profile. About a month ago, I got my identity stolen. Someone opened up a DirecTV account using my Social Security number and my son’s name. LifeLock called me, I said that it was not me, and I now have a seven-year freeze on my credit report. Their team was very professional and astute, and they took care of the problem within 24 hours. My wife’s got it too, and I'd recommend it to anyone who is interested in keeping their credit clean.

I got the information that I needed to add my husband to my LifeLock account. It was very easy to follow your directions and was greatly appreciated. I feel more safe now that I have LifeLock watching out for us.

Sept. 9 instructions -- on "what action to take" sounded written by a middle school, especially in suggesting that. Of all things, might have actually notified me or anyone else of possible Dark net threats to financial security. I now regard Norton's promotion of LifeLock as yet another cash flow device for Symantec.

I signed up for LifeLock. Couldn’t remember the promo code mentioned to agent. I saw it on tv. She didn’t see any offers which was 30 days free. How is it they don’t see in the system the offers out there for customers? Didn’t get the 30 days free not sure if I’ll continue with LifeLock.

My identity was stolen in 2014 and everybody else was immediate except for Toshiba. I called Crate & Barrel and said I didn't order anything and I told a cash advance company that I didn't order a line of credit. In Toshiba, apparently one hand doesn’t talk to the other. I told them that my identity was stolen and that I never applied to a card but I spoke with their credit department and not their billing so for a period of years, they kept on saying I owed them $2,500. Every time I called, I told them I didn't owe them.

My wife's identity was compromised on September 7th of 2016. We filed a police report and the police officer said he's a LifeLock customer and suggested we use that. Also, I work at an insurance company at Allstate and we had looked at possible partnership opportunities with LifeLock. I know about Credit Sesame but they seem less excellent on the service compared to LifeLock. Also, my wife said LifeLock is the best one to go with.

I have paid for basic coverage for two months now. But, I have NEVER been able to log into my account and have NEVER been able to contact any representative via phone or email about account access issue. However, they are able to bill me... So far, that's the only service they HAVE provided.

I NEVER TALKED with anyone - when calling the wait time was too long. Very expensive service but not accessible. Could not contact on internet. Now is the time for all good men to come to the aid of their country.

I'm retired and I want to protect what I've got. I was a victim of identity theft and at first I just blew a gasket at the outfits involved -- at Comcast and a collection agency in Florida. They all pretty much said the same thing, “You need to start a fraud investigation.” I said, “I'm not starting anything. You get that out my credit report or I'll show up on your front door.” Until finally I thought, “Now, wait a minute. We've got LifeLock. Let’s talk to them.” I called and the young lady I spoke with was very nice and very patient. She understood my anger and she said, “Yeah, exactly. We need to go through this process.” I didn’t realize it was going to take 11 months but at any rate they did help me.

I’ve been recently a victim of identity theft and that was why I chose to get some identity protection. LifeLock helped keep track of my credit applications and they alert me. They also helped in giving me credit reports. The reps always follow up and return calls, so they do good work.

Lifelock is notified it's been hacked. Why is the burden of determining who and when placed by LifeLock the company I pay monthly to protect me or monitor me on me. Why couldn't LifeLock review its records (mind) and contact me? I'm the CUSTOMER. THE GUY OR GAL WITH THE MONEY, making automatic payments every month. LifeLock should be checking and notifying all its customers/clients if their information was hacked/taken. Not saying "Oh, LifeLock/Experian/Equifax has been hacked. You better check your financial info and get back with LifeLock." Unfreaking believable.

Very satisfied with LifeLock, easy to reach, friendly, they take each call as important. I feel very safe, and believe they are very trustworthy. I frequently recommend LifeLock. Will keep it as long as available. Other family members have joined LifeLock, and have been as satisfied as I have been.

When I heard about LifeLock, they were the only ones around and I got their service to protect my identity. At the beginning of September, my identity was stolen and was used to open up an account. LifeLock notified me and they helped me through that to resolve it. Our interactions were over the phone and through email because of the Equifax breach and they were right on it with everything. They gave me the option of either doing certain things myself or they would do it. I had them do a lot of things so it was a lot more efficient. Their staff was very knowledgeable, professional and courteous. Overall I'm going to stay with them and I usually recommend them to other people that don’t have protection.

The bank suggested LifeLock to Jonathan when he had fraud issues in 2011 and somebody stole his identity. LifeLock went after the people that started the whole thing especially now that they have their identity. Jonathan was able to put everything on hold at this point. LifeLock has been really helpful, mostly the restoration department. If he emails them, they respond to him right back. We sent them all the information they needed and did a lot of legwork on this end for it. We have a whole file and submitted it to them, and they took it from there and got rid of all the issues even with his credit reports. The only problem we have now is the insurance that they’ll have to deal with. Other than that, LifeLock gave him peace of mind and now he feels more secure.

Debit card taken out in my wife's name, used at Walmart, against our checking account!! My credit card hacked and used at Walmart, ~$2,000...both of which LifeLock did not see!! Both my wife and I had the highest accounts available. When clicking on "Upgrade" received notice that upgrade not available. LifeLock only notified us of activity on our accounts over $500 and took two days for the notification to arrive. Poor service.

Automation is frustrating. Waiting and waiting, needing to talk to a human being instead of this email BS. When you want to get paid and find my CC has been shut down maybe you will take note and contact me. I have a new card due to the other being compromised by Hughes.Net, an issue I had to take to my bank to resolve, and what is it you are doing for this type of issue? Why am I unable to reach a representative within 15 minutes. Glad this wasn't a bigger issue than I'd really have to review this process on social media, which I would get a response.

A family friend who uses LifeLock service had a positive experience with them - she didn’t have to worry about what was going on with her credit or if somebody was trying to steal her identity. I had an experience during hurricane Irma. When I came home, I had an email from LifeLock indicating or asking had I authorized a purchase of five cellphones, which I had not. They were able to get involved with the provider. The cellphones had been delivered to a FedEx facility in Montana and I live in Florida. They were able to get these five Samsung Galaxy phones before they were actually picked up by whoever was using the identity. They had to stay on the phone with me for three hours to deal with Xfinity Mobile who sold the cellphones. LifeLock is something everybody should have now. It has been very helpful, and it has given me peace that I did not have before.

I worked in a bank for years and felt identity theft protection was important to have. I know that it’s an issue and everyone is vulnerable. We had a problem with another company and LifeLock helped us. Then when I had an identity theft issue recently I was very thankful for them because they’ve taken care of a lot of the legwork for me. Their team had always been in contact either by email or phone. I don’t know any other company that gives you such personal service.

I was advised of credit alerts on my account in a timely fashion. When I inquired on the alerts the agent was courteous, knowledgeable, and helpful. What else can I say? I am pleased with the service received. Thank you very much!

LifeLock was very helpful in trying to solve my problem when someone was trying to use my information to get credit. They did one at Saks Fifth Avenue and PayPal. They helped me by getting in contact with the credit people, the TransUnion, and they put a stop on all of my stuff for me. I feel safer having their service. I enjoyed talking to their people and they have stayed in contact with me.

I got an identity theft protection from LifeLock to protect my credit because a lot of people know how to use your social security or your name in a way to open accounts. It’s good that LifeLock sends me an alert when opening my accounts. They also have answered my questions.

I signed up for a LifeLock account and have received perhaps 1 or 2 notifications in nearly 6 months. I had another service for free, and received many others, so this company is obviously missing a lot. I went to cancel, and it seems impossible. The site says you must call first, and then if you still want to cancel, you have to email. I emailed immediately because I really did not want to be on hold forever. I got a message that due to high volumes it could be a long wait. I called. Same message - I waited, waited and waited for nearly 30 minutes and was cut off. Tried again, the same. This is no way to do business, the membership fee is due to come out today for this next month, and I don't want this service. I even tried to change my payment method, and it seems they've disabled that option!

I had LifeLock for quite a while but I stopped it and then picked it back up recently for the insurance to have somebody there. When we first had LifeLock, we purchased a car and then we got a phone call from LifeLock checking to see if we were indeed looking to buy a car. I try to protect my identity as much as possible but with today’s technology, I may have been a victim because LifeLock found a purchase and asked me about it. I said that it was not me and they took care of everything from there. I just had to get a police report. I know all the stuff that goes on and it worked out perfectly for me. I’ve known people that had to jump through hoops and still had problems years down the road. I’m very grateful there was no trace or evidence that anybody stole my identity or had my credit cards.

When it comes to LifeLock, I am a proponent and a happy customer. I’ve seen it on TV, but my boss, Mark, was the biggest reason why I chose LifeLock. In 2013, I got a letter in the mail saying that somebody was going to change the address on my credit card but I didn’t even have one. Then the next year, somebody stole my taxes and that’s when I said I’ve had enough. I put it all in the hands of LifeLock and they have been absolutely awesome.

Identity theft hits so I thought, “With all the stuff that’s going on, I'd better protect myself” then, I heard LifeLock through my son-in-law. I got back from my computer through my Payless account online. LifeLock said I was hacked but they didn’t do much at first. It worked better once I've logged back knowing what they told me to do since they walked me through everything. Pedro and Jose were my counselors at LifeLock and they were extremely helpful, courteous and timely with the calls. I really appreciate everything they did in helping me know what to do to get the situation settled. I have recommended LifeLock and I'm beyond satisfied. I believe they live up to what they say they would do.

We’ve been LifeLock members for at least five years. This year I’ve had two incidences, somebody yelping the credit card account name and then there was one other during the course of looking into that, turns out that there had been some inquiry in a payday loan company inquiry. LifeLock made some recommendations about what to do and who to contact and so on and so forth. That time they've been helpful in that regard. The reps had done what I needed them to do. They couldn’t handle everything themselves so they had to refer me to Equifax or somebody and then they referred me to all the federal agents. LifeLock gave me the right direction and interactions have been fine. They had met my expectations and I’ll continue to use them until they don’t.

A few years ago, I was living in a 60-unit apartment building and in the middle of the night, someone came in with the post officer's master key and stole everybody's mail. It was right around the time that WT's were coming out and apparently they may have my Social Security Number on it so I felt I needed to protect myself. This was a year after the big Sony hack and they had provided their people a year of security alert protection. I decided I would do a year with LifeLock and see what happens. At the time, LifeLock was the early one that definitely had a name recognition.

When we tried to exile our 2016 tax return, we were told that someone had already filed using my SSN. We immediately contacted LifeLock as well as the police. The first time we called LifeLock, we got to talk to someone whose English was barely understandable. He told us that he would send us an email and we should follow the instructions contained in the email. Well, that email never arrived. After a couple of days, we called again and were told that we would receive an email and to follow the instructions contained in the email. That email never arrived, either.

I have many attempts to contact customer service and after waiting through 85 minutes each time only to hung up on, my opinion is very poor. There was nowhere to put any "TV Code" to get a 60 day trial. When I tried to get any help you must not enough to take care of your customers properly, I've debating on cancelling but waiting to see what happens between now and December 31st. It seems my or anyone's calls aren't really important, the same thing the credit reporting agencies feel.

I’ve heard about LifeLock years ago, but didn’t do anything about it until I had an identity theft issue, and so I called them right away. They’re the most unbelievably wonderful, fabulous, supportive, patient., incredible people I have dealt with in a very long time and I’ve told all my friends to sign up. I work with a specific person there, Shaleen, which makes it even better because then I don’t have to jump around and keep retelling the story. I’ve spoken with her boss and told her boss how amazingly wonderful she is. They're unbelievable and I can’t recommend them highly enough.

Somebody used my social security stuff and took what utility it has with it. At the time when I found out, it was so late that it almost went to collection. I had to act upon it right away so I joined LifeLock, which my friend recommended to me. Luckily, I went with them at a proper time as they cleared two things for me a month ago. With LifeLock, I feel more secure. I call them, they send the package and then give me a step by step process of what I should do. Then I send it back to them and it gets cleared up. There was a young lady I interacted with and she was nice. She followed up on stuff and I appreciated that so much. She also answered all the questions that I had. Without having somebody to help me and to do it all on my own, things wouldn't pass so easily so having LifeLock helps a lot. They are a great company and I would recommend other people to them.

I have had LifeLock before and I didn’t need it for a while. But then, I started it up again about a few weeks ago. LifeLock caught two things already and I’m following up on that. They caught it in the tracks, nipped it in the bud. Two incidents of somebody tried to get in three times on July 13th. Then, some Comcast in which I’m trying to find out more information about now. The third one, the fraud alert came up. That was a Verizon. I don’t know if they’re trying to get a phone or what but they denied it then, and they didn’t get it. LifeLock told me about it. Now, this Comcast one, we’re not sure what’s going on, and that happened recently, September 27th, and we’re following up on that. The hacker was doing it at midnight, and then like 1:00, and 1:30. He did three different applications for it because it wasn’t working.

LifeLock has been on television and the radio forever but I heard there were other providers and when I looked into them, I wasn’t as convinced. LifeLock did a good job of explaining precisely what they do, what it cost, what the difference was between each of the plans and the other companies were a bit vague. I knew about the Equifax alert, and my first action was to contact them and find out if I was one of the people who was affected and nothing happened. It was crazy and I was alarmed. I’m not going to sit around and wait for these clowns so I signed up with LifeLock as a preventive measure and have the protection.

I've been a member of LifeLock for more than eight years, right at the beginning when LifeLock was first set up. However, five weeks ago my identity was compromised and I thought LifeLock would be the one who would tell me that had happened, but I found out about it through Kohl's that somebody used my information to set up a Kohl's account. I contacted LifeLock and they were helpful but they didn’t really come to me saying that I've been compromised. I had to tell them that and that I found out from another source. That was a bit of a surprise to me. But once I informed them of that, they took care of contacting all the credit agencies, so that was good. I didn’t need to do anything further. Other than that, everything has been fine.

For the last several years you have been stealing my money. You take my $99 but you don't monitor anything. I don't understand what this is about, but it seems very dishonest. You use to monitor my credit bureau reports, but stopped and didn't even notify me. You should refund everything that you stole from me.

I am satisfied with LifeLock but they do not monitor all activities. My credit union (Sandia Laboratory Federal Credit Union) pulled my credit report from Experian and LifeLock did not detect this activity but my ARAG ID protection service did detect the activity and notified me. I expect better monitoring from LifeLock based on their ads on how well they are able to monitor your financial activity and I would hope this also includes companies that pull a credit report on you.

I tried getting someone on the phone for a week and a half, just a simple question. I finally said I try emailing them and it took almost 2 days to get a reply. Someone applied for something in my name. Their service probably did its job but I didn't like the way they handled it. I switched to another company. BleuTailSolutions was way better and they offer slightly more for less money.

One of my wife’s credit cards had been a victim of a card swiper and had been used illegally. At that point, we decided to find a service that could help us prevent that. So far, LifeLock has always alerted me of any breaches and it has been great in terms of peace of mind in general. I was a victim of identity theft last month and LifeLock was the first one that alerted me that my ID had been compromised.

So much for a 60 day money back guarantee! I started the service on 9/15/17, cancelled on 10/10/17 - 30 days later. They refunded the one year that I paid upfront MINUS $20! And by the way, cancelling this service is a nightmare! Don't sign up for it. I can't even get through on the phone to them to complain about being charged during the 60 day free trial (on hold for almost a hour before I hung up), can't send them an email (they don't have one) and can't message them on their Facebook page (they grayed that box out). A complete ripoff that I plan to tell everyone about! "A happy customer tells a friend; an unhappy customer tells the world...

I tried to get someone on the phone. I waited 45 minutes and, simply put, I became quite frustrated. I'm paying over $200.00 to be ignored by a glorified answering machine? Probably took less time to steal my identity than it's going to take to get someone on the phone.

LifeLock really helped me out on the things that I didn’t understand about my credits and things of that sort. I got them as a preventative measure and they’re doing a good job. Also, the reps did a very good job in guiding me throughout the whole process. LifeLock is a must have service.

I'm not sure why I was not notified by LifeLock when I opened a credit card with AAA on 10/10/16. After many failed attempts and VERY long wait times, I finally reached someone today and when I asked that question was told that they don't always catch every transaction. They suggested I open up a 90-day fraud notification with the 3 Credit Bureaus. I then asked if I do that, why do I need LifeLock. This is amazing. I will not be renewing our membership of many years when it comes due in Feb.

I am a new member. When I signed up, there was a place for me to add another person and I thought it would be good idea to add my husband. He was issued a temporary ID and password. When we had time to add his profile, the temporary ID etc was frozen. I tried to notify LifeLock of his current email account, asking for some contact from them to his account. I also included his ss#. They have notified of the excess of calls etc and I understand, but now wonder if they put his ss# in my profile because they have only contacted me. Also, I really want to clear this up so We know he is protected. Thank You.

I signed up on Sept.9th. Have been trying for a month to get someone on the phone for some help. Apparently they think we can sit on hold for 45 minutes to an hour waiting for them. I realize that they have probably been very busy, but in a month's time they should have figured it out. I did notice that yesterday on the 9th of Oct. they got their money out of my bank account with no waiting what so ever. Go figure. The lowly customer against the big corporation!

I had LifeLock as a preventative measure because there was so much identity theft going on and I liked them more than the other agencies. I had an incident and everything worked out and they kept in touch with me on a regular basis to make sure the situation was resolved. I like the fact that LifeLock monitors everything and if anything does happen, it pops up in my email and it asks me if it was me and I got the option right there to go ahead. We communicate on all level such as through email, phone, and paper. Everything was well because almost all of their paperwork can be uploaded, so it prevents a lot of the mail and paperwork from getting tied up. The people are excellent and LifeLock's a great thing to have. My experience with them has been great and I’m going to continue to keep them.

I received one or two notices during a 9-month period. My accounts were not being monitored. When I finally reached someone and told them they offered a one month credit! To me that is an insult!

It took LifeLock almost 3 days to let me know of a $1500 withdraw from my bank account. I held for over an hour two times and finally hung up. I have written them twice and asked to cancel my membership and refund my money as stated in the guarantee. They have not responded. This has to be the worst customer service ever.

Someone stole my identity a year ago so I decided to get a theft protection and LifeLock was the most popular provider. They did an outstanding job fixing whatever mess the person created for me. They’re still working with me today to help clear out every single item that was taken from me. LifeLock contacted credit bureaus, credit departments and resolved everything. My credits were back to where it was before my identity was stolen. I got the premium and their app is great. The person that I was working with was awesome. She was from the LifeLock restoration team and was the one who put the LifeLock restoration. I’ve recommended LifeLock to everybody. I even invested in their stock because I was so pleased with the service that they provided and their great product.

Was told I could make monthly payments. You took a whole year out. I do not care for you not doing my request. Will not be renewing you. Will note I have not finished the information required for the protection I need. Would like to hear from someone by email soon.

I contacted Customer service to see how I can restore my wife's account to having a viable Email address. Her computer was totally rebuilt and all her files were removed. I tried to make contact through my account, but that is against your rules. She has no way to contact you via Email and you are not sending information to her. You sent a letter saying that she will have to call LifeLock on the customer service line to get this straightened out. You are very busy these days and the last time she tried to call, the wait time was 61 minutes. I think it would be more customer focused if customer service would just call her - Her cell phone number is **.

LifeLock can be heard through various online and television advertising. I read their brand and marketing advertising brochure and I asked a few people who they were using. So far, I've had three identity theft issues and LifeLock has taken care of them. I got a specific representative each time I had an issue and received top-notch customer service and response. LifeLock is effective and I'd recommend them to anybody.

From Sept. 8 2017 until mid-week of first week of Oct, I tried to reach LifeLock. Every time I called it was a 30-40 min hold time. THAT IS UNACCEPTABLE. HOW CAN YOU WASTE YOUR CUSTOMER'S TIME BY BEING SO UNRESPONSIVE? I TRIED THE WEBSITE. It did not recognize my email address in effect for 2 yrs now. I had no Customer Acct. No. or way to get beyond your telephone hold. No way at the website to say I am an existing customer. I don't want to buy more service. I want to know what you are doing for me to help with this dark web threat. No one wants to take a call. No customer service email to get connected to. Shame on you... We are all busy. You have to provide a way to contact you. You should want a member to be able to reach you. If we had a threat and still had to wait on hold for 40 min for you to take my call, I would be too angry for you to talk to me by that time.

I had some questions and wanted to talk to someone at the company but that was a long long long time I trying so I gave up. Don't even know if I had a breach if they would see it for they are probably doing something dont know what. Not only did I get my discount nor free trial or anything when I signed up it bypassed all of that. Then I left messages and tried get someone on the phone but that was a long long long time so I gave up.

Worth every penny! I love the peace of mind that I get with LifeLock. In this day and age it is more than necessary to have security. The evil in this world is growing day by day. The agents at LifeLock are helpful and friendly. It was very easy just to contact them by an email and they got back to me in 48 hours and handled my request. I highly recommend LifeLock because they will do what they say. Give them a try, you will be glad you did. Where else can you get a million dollar protection package?

My credit and social were hit and I was not notified by LifeLock... Impossible to reach the company via phone. Sent 2 emails and it took days to get a response, which was "canned" and provided no clear reason as to why I wasn't notified. Reaching these guys is like calling the Post Office. I paid in advance and want to cancel my membership, but you can't reach them to do it. I think it is a scam.

Two years ago, I was a victim of identity theft. I was watching TV and I saw how millions and millions get their identity taken away even at doctor's offices. I saw LifeLock and gave it a shot. I said if I didn't like them, I would switch with someone else. But I haven't had any problems with them. They've been helping me every time something happens or someone tries to take my identity, or open up credit cards. They gave me alerts and talk to me. If I don't get back to them right away, they contact me. My experience with LifeLock was excellent and I'm very happy with them.

I've been trying to sign my wife up for three weeks. I've complained several times, but you just keep giving me the directions indicated on the account management page. I can already read, there is something wrong on your end. Other than that, I like your service -- can you get back to me or fix this? Thanks.

I had a son who actually went to prison for identity theft and he recommended that I get LifeLock. I also heard about it on the Rush Limbaugh program, and he also recommended it. I begin to look at it and I was impressed with the way they did things. I thought I'd be most protected by them. Recently, I had an identity theft attempt and LifeLock was quick to keep me from the jaws of that problem. As soon as the problem took place, they contacted me, within 24 hours, to resolve all the issues so it wouldn't affect my credit report.

I called Lifelock to reverse two erroneous charges that they put on my bank account. After waiting for 35 minutes, I finally got in touch with a living customer service representative who said I'd need to talk to another department. He was going to transfer me, but instead hung up on me. I will be calling back, to cancel my accounts (I had two with them). I'm done with LifeLock.

I recently subscribed to LifeLock after the Equifax breach. It was my understanding that I would be notified if anyone tried to open a new credit account in my name. That happened last week and I was not notified. I was actually the one who opened the account, but how could they be sure of that? When I tried to ask about it, impossible to get through by phone. I left an online inquiry and it took more than 24 hours to get a reply. The reply made no sense to me. I think I wasted my money on this service!

LifeLock's service was outstanding when I had an incident earlier this year. I was at a retreat where the internet and phone were very spotty. Somebody opened an account in my name in Bloomingdale's in New York and LifeLock warned me. When I finally got through with somebody, LifeLock took it off my hands. They told me exactly what I could do and instead of just telling me to call Equifax, they hooked me up with Equifax and stayed on the phone. They put me through the Bloomingdale’s too and Bloomingdale's said they were going to send me some forms I had to fill out. A day or two later, LifeLock called me and said they can help with that. I didn't have to deal with Bloomingdales, so I did everything with LifeLock.

I received an email about some entity that was researching me. I responded asking if I should do anything about it, but got no response whatsoever. Very disappointed. Maybe I don't understand what LifeLock is supposed to do... When I receive an email, what should I do??

I cannot get your service to work with my credit union credit card accounts. I have called in twice about this, and was told to contact the credit union. It seems ridiculous to me to have to ask my credit union why your service does not work - they did not know either, by the way. I am seriously considering cancelling unless this can be fixed.

A friend of mine has LifeLock and I knew how well LifeLock worked for others in the past. I wanted that same protection as well. Somebody tried to get my credit card and had a bill in a statement and although it took a while, LifeLock really helped me straighten that out. Tanya and Jennifer were fantastic and the LifeLock team was very attentive. I appreciate their service. I have recommended and continue to recommend LifeLock to my friends.

We are in the process of recommending you to other people but we don't know the level of membership that we have in place now that Equifax has short-circuited everything. Customer service was quick but it was confusing and we still need help. We need to know if Wilma ** needs to get title walk for her home in addition to her regular LifeLock annual payment of $99?? My brother will be joining but we need to recommend to him what option to take... Both he and Wilma own homes... Neither want their equity drained so we are trying to take action in advance of a potential problem. We do not know the name of our account and there is a marketing initiative underway for home Title Lock! Not part of LifeLock? You have been very nice but we are still confused. Thank you.

LifeLock helped out a lot. I’ve had my credit cards pirated a couple of times and we had an identity theft problem a month ago. LifeLock helped organize it and got blocked on all of my credit now, and it’s being monitored. The team at LifeLock has been very courteous and nice. It was an excellent experience and we told everybody else to go ahead and get it. The only problem we had is we mailed them a package and they couldn’t find it. After we called, two hours later we got a call, and the package was found, and everything was taken care of.

I subscribed to LifeLock within the last 6 months. There have been two issues I called in for help about and neither rep seemed to have any idea how to be helpful. My FICO score was 2 points higher when I started and has come down 2 points. I wanted to ask why the 2 point drop and they had no explanation. I don't know what I am paying for. The credit reporting agencies said LifeLock does not show actual FICO scores, but is some kind of algorithm. It says FICO score for each of the three credit reporting agencies. I don't want to list all my accounts and credit cards. If that is the only way to be protected, than this was a waste of time and money. It seems like just another source for the hackers to breach so I am not putting my information in there. And, they couldn't assist with freezing my credit reporting agencies. Also, the news announced there is a 4th agency - Innovis. No one at LifeLock has provided this information.

I've had Lifelock for 5 days and called today because I noticed a fraud account opened in my name. When I signed up I specifically asked, "If I ever notice any fraud account on a credit report, you will take care of removing correct?" The agent said yes. (Calls are recorded so go back and listen!) I call today and rep tells me, "We do not cover this and that has to be done through the credit bureau directly." WHAT AM I PAYING YOU $30 A MONTH FOR WHEN I STILL HAVE TO RESOLVE ISSUES ON MY OWN.

I signed up for LIFELOCK. I sent an email shortly after because I couldn’t get through on the phone. I had 2 changes I wanted to make to my subscription. No one ever called me back. I would cancel my subscription in a heartbeat. I would not recommend your services. You need better service. Thank you.

I signed thru Norton. I have not been able to speak to anyone. I do not know if I have furnished all the needed information to be protected. I have only been able to give my husband's information, none of mine, only account numbers. I realize there are a lot of people signing for protection but I haven't been take care of.

Equifax Hack - All I wanted to get was the answer to one question: Do I need to do anything with the Big 4 credit bureaus to protect myself or is having LifeLock enough for now. I could not get through no matter which avenue I tried (Call; Website). So I still have the same question as I had to leave on a trip. Still don't know but I did contact the Big 4 and froze as many of the accounts as I could.

I had some credit cards that had been compromised. And then after that, on the first of this month, at 10:00 at night, I had my man purse stolen that had all my credit cards, driver’s license, social security, Medicare cards and my gun permit. Even my gun was in the bottom section of the purse. Everything was stolen. I called the police and I talked to them. LifeLock called me and I told them what happened.

I pay over $600 annually to LifeLock. When I call, the person answering cannot speak English so that I can understand them nor can they understand me. I am lucky and get to SPELL every word and they STILL cannot understand. I then ask for someone who understands only to be placed on hold forever. I call again, only to receive yet another person who cannot speak the English language nor understand me. I ask yet again for someone who can understand me and speak English - a supervisor. I am placed on hold yet again and the next person who is supposedly the supervisor, their English is still dicey yet he can understand me which is thrilling. He then tells me to call the priority LifeLock number next time for faster service and proceeds to give me the exact same number I had called both times.

Today, I enrolled in LifeLock and they immediately took my secure information for me and my family after I provided them my debit card info. We awaited the security text alerts that were supposed to immediately come in but received nothing. I was told I would be transferred to the member services dept and then another agent that would assist me with my current severe issue that lead me to enroll in their Lifelock services. When the member service rep got on the phone she didn't have any basic info and then hung up in my face.

LifeLock was the right company since they simply provided protection. Apart from the 401K and health insurance, they have a network. They give me identity theft protection at work and they charge the cost from my payroll. They helped me, alerted me with my credit score and told me about my debt information. They gave me a theft specialist who processed my case and everything was solved. Overall, LifeLock is a company committed to excellence and success. They form a good relation, follow my case and update me through email and by phone. I really appreciate their service.

Trying to get with an operator was been impossible, the wait is too long. I made a mistake when I started LifeLock on 09/15/2017. Would like to change the 2 things (my wife's birth date, and user id/password). I have found it very hard to do it online.

I signed up for Lifelock because of recent data breaches. I opened a new credit card, and LifeLock was the only company NOT to notify me of the new Visa credit card in my name. Five free services from all three credit bureaus as well as Credit Karma and Credit Sesame all notified me about the new credit card. I called LifeLock and all they did, including the supervisor, was to read a script about how they don't monitor all transactions at all businesses even though the most basic monitoring is supposed to notify about new credit opened in your name. I am canceling and going with Credit Sesame's premium monitoring.

I never really had a problem with LifeLock until I started to realize how they handled their situations. The first time I asked for a refund was for my grandfather in law who said he didn't want it after the first day. They partially refunded that. I didn't trip. I let it go. Then, after months of having it, I realized I really didn't need it at this time and decided to cancel. Unfortunately, due to the wait and storm, I was unable to cancel before they charged my card again until September 29 and it caused an overdraft charge. It could be reversed with a refund, a simple refund. They agreed. They partially refunded again. So I called back today. Asking why it wasn't fully refunded as agreed. He said it was fully refunded, saying the amount as he did. I said that's not how much I pay a month. It’s not a full refund. So then he ask to speak to his supervisor and put me on hold. I agree.

Signed up online and at no time was I able to speak to a warm body to have my questions answered. So I cancelled my membership immediately again online. Your company needs additional employees to handle customer's request. No one was to hold on the phone for 50 plus mins.

Signed up 9/17/17. Nothing has been done to protect or notify me that my personal information had been hacked. Signed up with a free offer with one of my credits cards and they provided me a report immediately identifying personal information that was being hacked. I will be canceling my account with your company. I called so many time but could never get through. You are making a lot of money from the Equifax breach, hire more people to offer better customer service.

I contracted to sign up both my husband and myself for the top plan per their suggestion at their going rate of $29.98 per person which I was charged immediately on 09-18-17. What they failed to explain to me was that my husband had to login to the internet and manage his own account, enter his own credit cards, his own bank card information, ss card information, driver's license information and personal data. Had I known all of this information at sign up I would never had agreed to sign up. I manage the financial affairs for both myself and my husband. I closed the account on 09-25-17 because I was unable to enter my husband's data. I was issued a refund not of $29.98 per person, but $20.17 per person. The data for my husband never got entered on their website. How can they possibly claim that they protected him for 7 days. They kept $40 of our money for 7 days? My husband's data never got entered into their system.

LifeLock has provided very poor customer service. There was a credit card issued from my account to another person in another state and LifeLock provided no alerts. After canceling the card and getting a new Visa, I was unable to set up transaction monitoring. After 4 weeks of multiple complaints I finally got an email response. They are unable to provide transaction monitoring. It is not clear that I am getting value for the $300 I pay each year. Customer service is horrible.

Shortly after the Equifax hack, I requested advice from LifeLock as to whether it is a good idea to block my credit agency accounts. The only response I received was an email message saying that LifeLock is too busy to respond. Your ignoring a customer inquiry is a really bad show. You have put a huge dent in my confidence of LifeLock. I'll try again. In light of the Equifax hack, is it good idea to block my credit agency accounts? I'm hoping for a semblance of service this time.

When I first Called about the Equifax fiasco, I told the person who answered the phone that I was a Lifelock member, and wanted some help with the issue. I made it very clear that I was a member, and offered to give her my phone password. She said she didn't need it, and put me on hold for the membership desk. I did not need to join Lifelock again, and after waiting many minutes for a live body to try again to get help with my question, I hung up. I then went online to get help, and received a reply that the issue would be looked at. After a week I followed up and was told that Lifelock could not help me with my request. By then two weeks had passed with no resolution to the problem.

As part of my AOL benefits, LifeLock was to monitor. Several notifications/alerts were noted. No one from LL ever notified me of the black website attack. I have every email from Oct. 2016 on my computer. I have Verizon voice mail service. At no time did I ever get a message from LifeLock. Watch your advertisement and see what your response is supposed to be. I will contemplate contacting the NY Attorney General's office about this. I had asked via email for someone to contact me. I waited on hold for over 14 hours over several days trying to contact your company.

My husband signed us up with LifeLock years ago. We decided to get identity theft protection because we had been hearing so much about companies being hacked and personal information being stolen. In fact, we had to cancel a credit card several times because somebody had gotten our number. Getting LifeLock was a good thing to do and we signed up our three daughters as well.

After waiting on hold for 1 hour and 19 minutes, the customer service rep was rude and in a major hurry to get off the phone with me. She didn't answer any questions I had & if I asked her to explain anything further to me she would get frustrated. She only "lent me" 2 minutes and 11 seconds of her time. This is what I pay for?!? This was the first call I've ever made and it will be the last. I am canceling this service and going with a company that wants to help me. I pay for services for several people and that ends very soon.

First, the original problem was on me. I made a mistake on my wife's SSN when I tried to include her in my AOL account. I was impressed because you folks caught it immediately and then denied the application. However, things from there went downhill even to the point of informing me that I had canceled my membership(?). Even though I believe it has been straightened out, I am still not sure if my wife, Sheila ** is covered with LifeLock. Since I am not paying a monthly premium as an paid AOL subscriber, I wasn't as irritated as I would have been if I were paying LifeLock directly.

I've sent 3 emails notifying you of the incorrect spelling of my last name and I have not heard back from you. I don't know if the incorrect spelling affects my account or not. Maybe you can advise me. Thanks.

I have been totally satisfied with LifeLock and my recent communication, via emails, has been met with a rapid response from a Team member, to my concern or question. Which was due to a misunderstanding on my part. For me, it's a question of having Peace of Mind with all the Identity Thefts happening elsewhere and the Advantage Plan fits my needs perfectly. Thank you, LifeLock.

Despite fancy infomercials on TV, they seem very short staffed. After Experian hack hit the news, LifeLock seems overwhelmed to respond to phone calls or IM support tickets. With their seemingly high prices for mid-tier membership, it is amazing that existing customers must sit in a long wait along with regular non-member callers (exceeding 1hr hold times) and existing customers must wait a week for an IM ticket response... which seemed like a form letter response.

I cancelled my membership when I received my first report regarding ID theft in the past. Your information is unintelligible and absolutely useless. I have no idea what the message was referring to nor what I should do next. I cancelled even though consumer advocate Mary Hunt recommends your brand.

I've tried upgrading on the web, and on the app. It's always telling me to "call." This, in today's age is archaic, sloppy and poor management. When I try to call, I'm on hold between 10-40 minutes before I give up and just hang up. Pathetic- that I WANT to give you more money AND upgrade - yet cannot. You need more competition so you'll get your ** together. How can I trust your protection- when you're behind on the technical front to begin with. You'll likely get hacked next, lose all my info, then what?

I'm dealing with identity theft and needed LifeLock to help me catch whoever is doing it. LifeLock is working but it's not what I expected since if I don't report something to them about identity theft then they won't know about it. I don't get alerts. They hear my complaints and they give me a case number and that's about how good as it gets. Their identity theft protection alerts could be a bit upgraded. But I feel better that at least someone's working on my problem and they have provided me with a little peace of mind.

I called and was placed on hold for several minutes and then it hung up. I then reached out by internet and stated I needed to talk to a rep regarding my account. I received a can email about your services. Man, you don't even know who has an accounting not with you.

I am unable to upgrade my service level because I am an AOL user. I was told to contact AOL, which I did, and I was told that I was only allowed to subscribe to your basic service. You guys must have an anti-sales program underway in which incentives are offered to the representative who can sell the least and make the customer feel not valued... Very interesting corporate strategy?

After I wrote the review, Lifelock did refund the entire value in two refund credit after fighting with an agent for 20 minutes about not honoring the refund agreement and after being on hold for 50 minutes. I cannot say that I enjoyed doing business, nor can I vouch if the service is worth the money.

I signed up for LifeLock after I saw a TV commercial and been told that I should protect my identity. I didn’t believe too much until I really needed them and that was amazing. Perry’s incredible. He was the one who took care of my account and called me. I got another call and they helped me call the credit bureau to get a seven-year extension. Great, on-time and top of the line customer service.

As a premium member of LifeLock, it would seem logical that with such a massive security breach as this Equifax debacle, Life Lock would have proactively provided their customers with some guidance on how best to protect themselves. I had to write to customer service and then was told that due to the breach, there would be delays in getting a response. It now concerns me if Life Lock will take a similar approach should there be actual identity theft en masse. How will they respond and how quickly? The service isn't cheap and I initially felt it was smart to buy the coverage to protect my investments. Now I'm not so sure.

Watched the infomercial, though I'd sign up, sat on hold for 55 minutes. After giving and repeating my information 4-5 times because she could not spell anything correctly, she signed me up. Couldn't sign my husband up to the ultimate protection like me because he also has another address. Transferred me to priority calling. Sat on hold for 45 minutes. Then a customer agent answered the phone and I explained to him what I needed done to upgrade my husband. I swear to you every word out of his mouth was, ok, haaa, what. I said, "Are you new?" He said he's been doing it a month. Put me on hold for another 10 minutes and came back with, some crap about repeating my order to me without helping me with my issue.

My wife and I used to work for the government and during that time, the OMB hack happened. Since OMB had all our info, we both freaked out because every single thing about our life and our history was out there. So my wife signed us up for LifeLock. They were on top of our minds because they sponsored one of our favorite MTR radio shows that we used to listen to every week. When someone stole my identity in June of this year, LifeLock was the first entity to tell me about it and walked me through the whole process. So after I was first hacked, I get these alerts from LifeLock asking if I made a purchase and when I say no, someone from that company calls me the next work day to help me resolve all the issues and put the lock on my credit applications.

I've called and sat on hold for HOURS and my emails are automatically returned as random requests for information not pertaining to my issues! This service is horrible! Call me. I applied for four loans during the Equifax breach--I'd like some help!

My father in law has had Lifelock for a year, paid every month. Now that his identity has been stolen after the Equifax breach and he's had to cancel 2 of his cards, he cannot get ahold of anyone at Lifelock to do anything about it. The automated system either keeps him on hold for an hour, hangs up on him or tells him to call back another time. He has found the service to be absolutely useless when he actually needed it and will likely cancel.

I am satisfied with the outcome of this issue, i spoke with Denise who was very pleasant and through. I was also impressed with the time at which my issue was addressed.

I have tried hard to determine just exactly what coverage I have with LifeLock acct. Can you tell me what are the coverage dollars for my acct and that of my wife??? Your msg response on Sept 14th advised of your delays and your order number response of Sept 21 still did not provide me the info I am requesting and basically stated no info except contact LL. I am unable to click into the LL coverage information for my acct!!! Am I covered for that one million that is advertised etc.? I know you are busy with Equifax breach.

It is important to me that my subscription be canceled. There should be a way to do it online, instead you have to submit a form and then the email I got said LifeLock was too busy at the time to deal with it. When it comes to cancellations, LifeLock should move that to the top of the list so I am not charged $30 next month.

I had inquired about the recent Equifax breach, and asked if I should place a "Credit Freeze" into play, as an additional safety measure. Your reply was just a boiler plate response... With no direction as to what or how to better protect my account information. And if any of my information has been breached. NOT THE SORT OF REPLY, I WAS LOOKING FOR, and paying for (Credit protection service).

I am a new customer. When I signed up I was unable to enable the text notification feature. Your website stated a text was sent, but it was not received. I called 2 or 3 times to hear a message that the wait times were hours long. I then sent a web request for help which was never answered.

I got a message about my info on the dark web. They would not even take my phone call. I feel that what they say in the commercial is a lie. If I had trouble they certainly will not be there to help me. They are faithful to take the monthly payment but not to help.

My company had a coupon for LifeLock at 25% off so I signed up. They also had a year free for us because of a data breach. I kept going with them since it wasn't too expensive and I figured that it was better safe than sorry. They caught the latest identity theft quickly and knocked down a lot of things right away. Their team called the various businesses that were targeted using my ID and straightened things up which was very helpful. Overall having LifeLock is similar to car insurance - I don't need it until I need it, and I'm glad that I have it.

I’ve had LifeLock for years. I've heard about them through word of mouth and decided to go with them. LifeLock gave me peace of mind. They have a great team and I've had an excellent experience.

I had to destroy my debit card and wait for a new one to arrive. During the wait time my bill became due. I wanted to know if LifeLock would accept a check to pay my bill. I was told only cards are acceptable. I found this inconvenient for me at the time. I received my card, took care of the bill and all is well.

I recently enrolled my spouse and I in LifeLock. I was able to accessed and set up my account using the temp user ID and password supplied to my account. When I tried to do the same with my wife's account I kept getting kicked out due to my not being able to correctly enter her temp user ID and password as I interpreted them to be. I tried calling on the phone a number of times but was unable to get through due to the high volume of calls. I made two on-line requests to have a new set of temp ID and passwords sent to me. On the last response I was told that I could not enter her account due to LifeLock's policies.

I am buying a home and my credit was checked. I had a 760 rating, but TERRIBLE comments on the reporters' record that did not reflect my credit habits at all. I thought someone had opened accounts in my name and been abusing them! LifeLock must have noticed the record of my "Deed in Lieu of Foreclosure" on my earlier home that was old enough it should have been removed along with the awful comments. LifeLock had them expunged and my credit rating jumped to 796 within a day! They didn't brag to me of their success, I discovered it myself when I received a second report from another mortgage company trying to obtain my business for my new home... The comments were gone and my credit was 796! I am now recommending LifeLock to everyone I can! Thank you, LifeLock!

With the Equifax issue, I decided to upgrade my LifeLock Account. For some reason the website menu would not let me do this. I contacted Customer Support and the let me do the upgrade via email. The upgrade was completed very efficiently. I have been a LifeLock member for quite some time and they give a sense of security with my accounts that is very welcome. With all the financial thefts going on, I feel that they are the best available, even though most of your credit cards have security features. LifeLock is another level of protection for your peace of mind.

Recently my credit union made some changes which disconnected me from you. I tried to reconnect online, but cannot get an answer as to: are you connected to my accounts again? I have sent an email 2 times with no definite response. In fact, I was not really sure what the responding emails were trying to say. Thank you for listening.

I enrolled in LifeLock last year. After 1 month I downgraded from $19.99 to $9.99. I cancelled my service last month. Well I was charged again this month! I reviewed my bank statements and I have been charged $19.99 the whole time. So you are doing exactly what I am supposed to be protected from, being ripped off via credit card. I have already filed a RipOff report and I am also filing a claim with the BBB. By the way I have been on hold for while I am typing this for 38 minutes!

I realize the Equifax breach has given you a heavy load. I have talked with your people after long waits on the phone and I have emailed more than once. All I get is wait 24 hrs. Also I followed directions and still get the screen wait 24 hrs, don't get credit reports and don't get internet monitoring for one of my banks even after removing it and re-entering transaction. Monitoring seems always a day or two behind.

I tried repeatedly to upgrade my service. Your website doesn't allow it. Your wait times were hours long. So I left an email. My response instructed me try to do the same things again, nothing else. I give up. It's surprisingly complicated to upgrade. Your email was useless. I can only imagine how helpful you'd be if I had an actual problem. No thanks! Too many people scrambling for this business with more polished service.

Long wait times to talk with someone on the phone. Have paid for 8 years and never receive any notices. Tried to update my account and wouldn't let me unless I spoke with someone and they claim the wait time is 30 plus minutes to get anyone on the phone. Not worth the money. I will be canceling my service.

I have been trying to reach a live customer agent but all I can get is your recording. When I call the only phone number I could find, the recorded message comes over telling how important my call is and the approximate waiting time will be 39 minutes or sometimes even longer. Please have a customer service representative call me so I can update my info. Thanks.

48 minutes on hold. I realize you were flooded with calls after the recent breach of security, but for goodness sakes, hire more people! When I finally got to someone, no apology for the wait and very cold and unhelpful when I finally got him. I am very worried about my future with LifeLock. I just joined and this was my first experience.

I had had a problem trying to get through to speak with a person at LifeLock. After writing a negative review I received a call from Denise at LifeLock and she answered all of my questions and took care of any problems I thought I had. I am looking forward to working with LifeLock in the future. Denise gave me her office phone number so I will not have the problem calling in. I understand that they are very swamped with calls since the problems with Equifax problems. Thank you!

I received their offer from the NRA and went with them. They helped me directly when I had some identity theft issue. They jumped in and did a tremendous job. I’m very pleased with them. And because of that situation I've already been recommending LifeLock to a lot of people. They were very professional and it was very comforting during a time when I was being hit with all these credit cards being opened up. I'm glad I have the service.

I signed up on Sept 8 and received the text saying type "Start" to get mobile alerts, which I did. Then I started getting emails, but no texts, that each of us were on dark web. Logged on and could not see my family member alert info - only mine. So I tried to call to see why. I was on hold over an hour twice. Did not have time to hold longer. Today, Sept 19, I got emails saying our service was discontinued due to either a problem with the payment or for some other reason. My card has worked fine, used every day, since Sept 8, so it can't be the card and it is a big concern that they cancelled my membership without explaining why.

I have been calling all week, trying to upgrade my account. Each time I call, I am given ridiculous hold times, 60-90 minutes. I don't know why this function is not available on the web, should be an easy "upgrade" button - oh wait there is one but it doesn't work. It just gives me a number to call where I get put on hold. I tried putting myself in the new account queue only to wait 15 minutes, and have "clicking" on the other end of the phone. I also sent an email on 9/13 - no response other than the auto-reply. Let me repeat, I am a current customer, just trying to upgrade my account. I will be looking for alternate solutions.

There was no place on the order to submit the coupon offer for the membership so I wrote and asked if that could be taken care of. I did not receive any response about that. I just got an invoice for the total amount and not any deduction for the coupons.

I'm a victim of identity theft so I needed identity theft protection. I had a previous provider but I was not happy with their service. I sought out LifeLock and I’ve been a long-time member already. They notify me right away if somebody opens an account under my name. If it's you then you say yes and if it's not you then you tell them it's an identity theft. I like their service and I'm satisfied with it.

I signed up for LifeLock after reading great reviews. Sadly I had several problems. First, after paying for a year of LifeLock (and having payment confirmations), I continued to get messages from LifeLock saying my credit card was invalid and my account would be cancelled. I have been unable to set up parts of the monitoring based on problems with their website.

I could not get through to a human being at all. I was on hold for an impossible length of time. Your website does not allow me to report the fraud in any other way. I understand that the Equifax breach caused you to have increased volume. In this case I think you should allow posting on your website to report fraud. I called the card issuer and cancelled the card but have not yet been able to report it to you.

I asked for a recommendation concerning freezing my credit report, and all I got in return was a canned universal response that was quite wordy, but never answered my question. I expected LifeLock to be a little more specific in their response. Am therefore wondering how specific their help will be if and when I really need help with identity theft.

I accidentally clicked on the incorrect response as to whether a large amount was mine. I needed to remove the incorrect response and I was unable to do it myself. Jennifer ** was very pleasant and she was able to correct my error. She also apologized for the long time wait.

If I get through to you people on the phone maybe I could've gotten something done. The service was poor. If not poor very poor. Waiting 60 80 minutes to talk to someone. I wasn't going to wait. Then you sent me an alert that I was trying to change my password and you want to know if I'm the one that initiated it but I couldn't get a hold of you because I couldn't get you on the phone. Very poor.

LifeLock did not verify my real last name I have since I signed on with them more than 10 years by now. Talking about identity they monitoring wrong name. Since that time I have bought 2 cars and open 2 new credit cards. When I decided to look on my Life alert profile it's nothing there. I called them and e-mailed but got nowhere. Finally after waiting for 1 hour on the phone I got real person who asked me to send proof of my name.

After taking almost $800 of our money, we set out creating an account. It was a very difficult process but we got it set up. We then gave them every bit of information you can give (very frightening in this day and age). 6 days later they cancelled our account for no reason, kept our money, blocked our sign in and won't answer their phone. I am considering legal action because of the info and we are going through American Express to report this company for fraud. Stay away.

LifeLock has given a lot of good advice and they've protected me. I was robbed and a lot of my personal information was taken. They've got it on record. This was three years ago and sometimes those things just take a while. I've upgraded and I've done a lot of stuff and I appreciate all their help. Plus, they've given me advice when I've needed it.

I subscribed to LifeLock three days ago. However I was not able to log onto their server. I called their customer service department and had to wait an hour until my call was answered. The rep advised me that their server is overloaded and I should wait a day. It is still impossible to get in to update my profile. I received a note from LifeLock that they detected an activity on the dark web using my identity. They asked me to check on their website which cannot be contacted. If they cannot answer the phone or cannot serve their customers online, can they protect my ID?

I wanted to take some preventative measures and chose LifeLock based on their reputation. They give me peace of mind and helped me identify and work through some issues I’ve had. Their team has always been very professional, courteous, efficient, trustworthy, and honest.

Received an alert and could not respond to the Alert - phone said I had to download an app - tried to download the app and Apple wanted to charge my account, but would not state how much. Tried calling Lifelock. Placed on hold for over 9 Minutes and tried to call back and my cell phone was blocked from calling Lifelock -BAD EXPERIENCE.

They sent me an alert regarding someone trying to set up an account in my name. When I log into their website, it says it is having problems identifying the alert so it requests that I contact them over the phone. I have been trying to call them for several days. I am typically on hold approx 38 minutes and then their system hangs up on me. Yesterday I was on hold 1 hour and 2 minutes and they hung up on me. I have sent support emails through their website and they don't seem to answer those either. Would be nice to understand what the threat is and to be able to protect my personal information but I need for them to answer their phones.

Somebody opened a bank account in my name and changed my address. LifeLock called me and asked me if it was me and I told them no. I had to go through a lot of paperwork, backwards and forwards, with them but they stayed online when I had to call the bank or they called the bank for me. I also got a freeze on all of my accounts because they had my Social Security number. It could have something to do with Equifax. It started back in May and they’re just telling people now. I feel like it might have come from that and I was one of the people that got hit. But LifeLock stayed with me through the whole process until we got it all straightened out. They are excellent and I’m well satisfied.

Spent four hours over two days trying to enroll, post Equifax. Finally got through and gave ALL my personal information, including SS number and billing credit card, to agent named Tracy, who set up an account for me. She was unable to authenticate my credit piece so she transferred me to customer service, where they were supposed to conclude the account setup. Another hour phone wait. Customer service had NO record of my account having been created. I am now in limbo wondering if my personal information is floating around LifeLock without any recourse because I have no account according to LifeLock. Second agent admitted that they "were having troubles." Unbelievable.

Recently I raised an identity theft issue only to be told that this is not covered by LifeLock - then after requesting the verbiage related to this not being covered I was informed too there was nothing the support agent could do and to call the help number. This the 1st report I have filed with LifeLock and will be canceling the service after paying for it for several years as a result of this awful experience.

LifeLock, I tried this service twice. This business is just a business to get all your money. They one take forever calling you by a real person. Yes they monitor items but all they are is a monitoring agent. They just give instructions to call your bank or call this place to fix it. I want lifelong shut down.

Earlier this morning I submitted a negative review. Things changed dramatically, when after the third long wait, I spoke to a lady in Athens, Georgia. First, I must apologize to Lifelock for my previous comments. I was irritated by the long waits which I now realize were occasioned by the flood of new subscribers entering their system and flooding it. Anyway, the lady in Georgia walked me through the registration process in a professional and friendly manner and VOILA - I have an active account! Several years ago, without the assistance and protections afforded by Lifelock, I had to unscramble a mess of accounts created when my wallet was stolen from my car. Talk about nightmares! Again, the lady in Georgia got me through the keyhole, and my account is active!

I did not know until I signed up for your services how many problems I had. I did not know that that much information was breached. I have heard stories of things like this happening. However, there have been a couple of incidents in my past that made me suspicious. I was able to easily correct those problems. However, this time, the problem is so large that, this is going to take some time to work out. Thank you LifeLock, I needed to know all of that. Already posted my story, some of it anyway, on some other media sites. I have already recommend your services to some other people I know as well. Again, Thank you. What would be nice, if I could find out who did it. So I can have them arrested and thrown in jail.

LifeLock was the most well-known identity theft protection provider. I also felt that they would do for me what I was looking for so I went with them. They caught an identity theft targeting me and have resolved it. I was really stressed because somebody stole $1,900 from me, but they took care of it all and I didn't have to worry. My experience has been all positive and anybody that doesn't have LifeLock should think about it.

I subscribed to LifeLock for me and my wife, they e-mailed my temporary name and password. I tried many times to sign with it and it never worked. I cannot get into the account at all. I tried calling support and was on hold for 50 minutes, I gave up! I guess they have no email address as I don`t find one on their ads. As far as I am concerned they are wasting my time. No help from them in any manner at all. Bank shows the money I paid is still pending payment so I know they sent it for collection at my bank.

Received an email from "Apple I-Tunes" that looked so legitimate. It suggested there had been a $399.99 charge to my account. It was suspicious. I alerted LifeLock and steps were taken to assure me that all would be taken care of. I rest easy.

This issue of a continual logging out between LifeLock and BECU has been an ongoing issues that you are aware of since February 2017 to date. Your answer still remains the same paraphrased that there have been updated security measures and LifeLock is "working on the issue". BECU has upgraded security measures indeed however they stated time and time ad nauseam that they welcome the added security measures between LifeLock and BECU. They also stated that they have had multiple inquiries from their own customers of having the same issue between LifeLock and BECU. You have had ample time to solve this (7 months) or at least make some headway. I will continue to address this issue till it is resolved. I'm sorry with a reminder of the $1,000,000 coverage statement just does not cut it anymore.

Somebody got a hold of my Social Security number and charged thousands and thousands and thousands of dollars. My sister had Lifelock and she said, "Why don't you get LifeLock?" So, I got a hold of them. Then a little girl called me and they were trying to get my issue resolved. It was through some credit card company and it took about a month and a half before I got an email from her saying that it had been resolved. They got the first person who did it and they took care of everything. They’ve been wonderful and I haven't had problems with them. They stand by me and I'm very happy with them. I recommended LifeLock to my buddy and he joined LifeLock, too.

I had a swarm on the credit reports and I had to get it resolved. LifeLock has been helpful and so far, it's been good.

Ugh where do I start?? First of all, it took me seven separate calls / transfers at LifeLock to actually help me to finally open an account. How many staff members do you actually need to get an enrollment correct? I could not open an account on their website because "They could not verify my identity". Hmm, normal, I changed my name, moved to several different locations within the last few years.

With the recent Equifax breach, I purchased LIFELOCK protection as a security measure. When I called LifeLock this morning, I was on hold for over an hour and when I finally spoke to customer service, she was cold and had NO information at all about the Equifax breach and just wanted me off the phone. She could not and did not want to address my concerns that Equifax is who they gave my report and score from. I don't understand how their customer service can't explain it or know anything about a breach in mid-May, that they're suppose to be protecting me from.

I purchased LifeLock after receiving a call from a shoddy so called computer company that was going to fix my computer. When I would not give him my Credit Card information and told him I was going to contact authorities he put a virus on my computer that no one could remove. I was terrified that he might get into my personal accounts and immediately called LifeLock. I have had total peace of mind since the very minute I spoke with a LifeLock Agent.

Back in the day when Lifelock was new and still had a sense of humility, they were okay. Even with that, you have to live with the "no news is good news" mentality of an organization who takes your money monthly for what seems to be nothing in return. You only hear from them if there is a possible security breach on your accounts/identity. Fair enough. Back then they used to charge about $10 a month for everyone with up to a $1 million "guarantee" regarding fees associated with identity theft repairs.