LifeLock Reviews

When I went to the state police to get an incident report filled out, they said that it would be a good idea to call LifeLock. I’m 80 and my wife is 72. We’re still working fulltime to maintain our home. We make just enough to get by, and it was a hard thing for us to pay just the amount that bought the lowest protection from LifeLock. We would have gone for it if it was more in our price range. If the price range would have been like, $400 or $450, we might have been able to afford that without putting a lot of extra pressure on us.

We've had LifeLock for 10 years. I had my identity stolen and they helped me a lot. I just talked to a representative today from there. She told me that everything was resolved and she helped me set up a seven-year plan so that anybody trying to get information on me would be blocked. And she said that it all should be done and I should not have to worry about this particular incident again. It was handled very professionally and quickly, and I'm very satisfied with them. Anybody can get their identity stolen and LifeLock can help you out if that happens.

I was experiencing some ID theft and LifeLock was recommended to me. I had to report to LifeLock that I was having an issue. I was a member for almost a year and never heard from them. And then when I called to tell them about the activity going on on my credit card, they said they didn’t look into it because it was not considered identity theft because it was an existing account. And that somebody just stole my information and was able to go online and order some stuff. So, that was disappointing but I was given a lesson on what it is that LifeLock does.

I've started building my credit back up and I start getting scared with me being a business owner, that somebody would hack into it, and they did. My social security number has not been used but somebody went in to a T-Mobile store, and bought two of the iPhone X, the most expensive phones, and put a $500 down payment and then for the rest, it's all in my name. I went to the license branch and they couldn't do anything. I said, "Somebody's walking around with an Indiana State ID with my name on it and their picture, and you can't do anything?" They said. "No."

I had been compromised three times so I started looking into identity theft protection. The main thing is that we can’t do all this by ourselves and we need the support of professionals that understand the system. And interestingly enough, when I went to the police department where I live, they just said “Do you have LifeLock?” and I said “Yeah”. I like that LifeLock notifies me if there’s a change. Like, for instance, I’m in the process of moving right now, so each bill that comes in, I change my address. And when that is reported, they send me an email or I get information through an app on my phone. They also have a bureau where I can look at my credit reports. And the people that I talk to on the phone seem to be very rather knowledgeable, very pleasant and helpful. Overall I’ve been satisfied with the service.

Recent text messages sent to my phone on 2-7-18 & 2-8-18. After receiving the alerts on my cell phone I made contact with your representative. I only made one call and the matter was cleared very quickly and required no further effort on my part.

LifeLock was my provided by my company when they had all of my information stolen, including my Social Security number, from their payroll account. Recently, I had someone use my Social Security number to try and open up an account for a jeweler. It was on a Sunday morning and LifeLock texted me at around 8 o'clock asking if I trying to open up the account. I simply texted them back saying that I wasn't trying to open up any kind of account. Then they emailed me to verify who I was. Apparently, that someone wasn't fraudulently trying to use my Social Security number but the one he used was one number off from my mine. But even if he used my correct Social Security number, I would never have known about it without LifeLock.

We’ve been with LifeLock for a long time. My husband had just seen them and heard of them. He has been in the software industry and they were a very reliable company. I have a current issue going on and LifeLock has been excellent in helping me. They have caught the potential threats, have helped me with contacting the different companies and then they’ve also set me up with a restoration person. They also gave advice on what else to do. They’ve also contacted me, then they’ve done three-way calls with the actual companies, so it’s been very helpful. I certainly would recommend using them.

I have LifeLock Ultimate Plus membership. When events happened, I do not get notified until 30 days or later. I disputed my personal information changed with a Bank, that was not me... LifeLock did nothing. Weeks later, I verified with my bank; information was in fact changed without my consent, I had to go fix it. I also disputed a credit inquiry, LifeLock also did nothing. 15 days after I disputed with LifeLock, I received a new credit card that was applied on my behalf. Again, LifeLock did Nothing. I also disputed a new Application Alert... that I have not hear anything from. I question LifeLock's ability to protect. They have NOT done ANYTHING for me.

I've been a LifeLock member for years. It was something my husband decided on having. It's a wonderful service that alerts you in an event that you're being violated. They alert you to let you know if your identity is being used in any way. They give you the information to contact the person. Recently I was in a bad situation where I wasn’t able to speak because my husband had just had emergency surgery that morning. They wound up calling me but I haven't communicated with them completely.

I have LifeLock and I have Discover. And I think very highly of both of them. I'm very, very positive about LifeLock and I was bragging about them. I had called Comcast and I asked what their price was for a bundle with phone and they said $44. AT&T has reneged on it and I'm paying $83 a month, to AT&T. I said, "Well, I will be calling you when I move or change, but thank you." And LifeLock called me before a week was over. Someone had claimed they were me. Comcast has a new phone that they give and they had claimed to be me. So LifeLock caught it right away. When I communicated with them, it went very well. They're very cooperative and helpful.

We sent and email to LifeLock expressing our dismay with their decision to cut ties w the NRA. 24 hours later we received an electronic notice that our membership was cancelled. I was bullied by customer service and had to convince them I was a "regular person" (not the NRA) and that our cancellation was not at our request, but one that followed our unfavorable email. I wanted to know if this was the action of a rogue employee or a company policy to punish ideological dissent. After an hour on hold, waiting to speak with a manager, I was disconnected - never having aired my concerns. After 8 years well, I would have said they have a role, provide a worthy service and justify their cost of. Now, their integrity is in question and their politics suspect.

LifeLock's founder was willing to drive his Social Security number painted on the side of the truck around downtown where I live. It was persuasive combined with what the Glenn Beck Program had to say about it. I've been a LifeLock member for a lot of years and I have the ultimate plan. I've had four identity theft attempts over the last three years and one of them was just before Christmas. Six accounts were opened with my information. I have no doubt that it was at least in part due to the hack on Experian. LifeLock called me in the middle of dinner one night on a Saturday about 8:00 and told me they just wanted to know if it was me trying to open an account. And when I told them it wasn't me, they shut it down. Then an hour later, I got another call. They handled it all.

We had so many other problems that we experienced with or observed in just a year. On a number of occasions, LifeLock has called me to verify whether purchases were indeed ours which they were in the first scenarios. And then, just recently, around the holiday area, there was an instance where someone had gotten part of our identity and they made a purchase, and LifeLock made sure it was invalidated. That someone tried several avenues to get more credit and each one of them failed because of LifeLock.

I had to become an independent contractor in the type of work that I do. So, I had to open up additional bank accounts and the gentleman that I bank with thought that it was best to keep things protected and he recommended LifeLock. I've already had three attempts to breach my credit and they stopped them all. It is crazy but it's real stuff. I get on the phone with the LifeLock team and they contact the people. They're involved with the accounts that were open and they're pretty much my liaison to go between getting me all set up to do all the right stuff. They’ve been great and hopefully, I don’t have to use them again. But if they're there, I know that they are.

I have an in-home business which is a nutrition company, and my son lives quite a distance from me but he said I should get something like LifeLock and I did. I've had it for so long and I know it's there, and that’s what I expected. I got compromised a long time ago but everything seems to be going okay now. I would recommend LifeLock.

In general, I am happy with what I hope is decent service from LIfelock, although recently I am a bit worried. I got a notification from LifeLock of a change of address, as reported by one of the credit reporting agencies. The new address had NOTHING to do with me, and I appreciate the heads up, but all LifeLock could do was give me the number of the agency to dispute the "change". They are also still marketing to me, after I have been a subscriber for over a year, offering me the benefits of membership I already have. This is irritating spam, and indicative that their system lacks fundamental sophistication, if they are still marketing to email addresses that are already paying members.

Identity theft protection is very important. LifeLock is worth the money I paid for me and my wife to get it. If you get your identity stolen once, it would cost you a whole lot more than that. My identity was used on a credit card and LifeLock notified me of it way before I would have known. They're investigating it right now and interacting with them has been easy. They called on the phone and followed up with an email then they gave me a direct line to contact them.

My brother, Wes, has LifeLock and when I first experienced identity theft, he told me about them and explained to me how it works. I called them and used the promo code, Rush Limbaugh, then they told me I was all set up. They asked if I wanted to add my wife and I agreed for 10 extra dollars. Then, LifeLock offered us an upgrade, so I wound up upgrading my wife and myself.

I ran into an identity theft and I didn’t have LifeLock then, so I signed up and I've been with them for five years now. This is my second episode with them and they let me down. I thought they were more forward-thinking, but I've changed my mind. My first experience seemed to go okay. It was an identity theft and somehow, it was taken care off. I didn’t have any issues and I didn’t have to take the lead for it. I didn’t have to write pages of faxes and proof, documentation where my FICAs were or where the in-file credit with an address I've never even lived at was. It was resolved fairly quickly and it was done very well.

I had someone use my name to open a few credit cards. After that, my friend referred the LifeLock and then I used LifeLock protect. I called them, I explained that I had that problem and that I need to protect before they open a new credit card then they protect for that one. After that, I didn’t issues anymore.

I appreciate how quickly I can get ahold of a human over the phone. I've seen so many automated services fail me, so knowing a person is a few steps away is really comforting. I don't have much in the line of assets, but knowing what little I have is protected helps me sleep easy. It may be impossible to stop theft altogether, but this service does one better and helps you back on your feet. 10/10.

I still hope for good service and protection from Life Lock. However, I am experiencing communication problems. Life Lock has asked repeatedly for me to supply better information about connecting to my bank accounts. I have complied with their instructions to the best of my ability. They have asked again in the same words. I have tried again. I have sent messages telling them what I have done and asking them why it is not yet satisfactory. They just send me the same original request with no explanation.

Your company would be great if you could get your service to work. You have spent 7 weeks not calling me back about problems with my service. Fix it and you might get 3 stars. My service never tracks all my accounts. More than 3/4 of the time it only tracks half of them. Every representative has promised a call back from technical service and have yet to receive a call back at all.

They have helped me with possible fraud when people have tried to apply for loans. For example, it happened in the recent past and they have used my Social Security number. And so LifeLock intervened and called me and warned me by email and followed up with a phone call. They have treated me very well and I am very glad that we have subscribed to LifeLock. I'm very happy about my experience with them. I would tell my friends to subscribe and it is worth the money and definitely do it. There's just too much out there that is dangerous, risky and people trying to steal your identity. I would highly recommend LifeLock.

I was offered a really good pricing on LifeLock's service and this is the first year I've used it. Within two months of getting set up, they already caught an identity theft occurrence and that was pretty productive. But from the experience, I was initially informed of a breach and LifeLock did not reach out to try to remedy this situation for eight days. There was a lot that could have happened from when they knew about the incident and it was very concerning and disappointing that they waited that long to figure out the situation. I want some clarification on how they handle things when they know there's a breach and why it took eight days. But I’ve called several people about it and no one has explained to me why it took that long.

I thought it might be a good idea to have LifeLock after someone had tried to get on my credit cards. The fraudster charged a considerable amount of money on one. They have all my information. They used it with Kohl’s department store, and I haven't been in one of their stores for years so I knew something was wrong. It happened several times and we got it settled.

I suffered identity theft. We've heard so many good things about Lifelock and some of our other colleagues have them. At the beginning, I was frustrated because I would call and I would have to leave a message and no one would call me back. I'm a physician and I don’t have time. And the hours were a little bit off but then after I got to connect with someone, it was perfect. I got a dedicated person to help me and he's been amazing. I think it was Chris who's my account person. He stayed on the phone with me for three hours to resolve my issues. But I haven't followed up with him 'cause he emails some things that I have to fill out and get done. But they've been awesome. They're monitoring. If there's any activity, they reach out to me and they make sure that it's kosher, and that's huge. I would tell a friend to definitely go with them.

Dave Ramsey endorsed LifeLock. I had a lot of good success with other EOP's that he recommended, or his group recommended. So, I didn't go any further and went with Lifelock. They emailed me and said, "Hey, are you applying for this?" I said no. It was really easy to click in and answer all the questions and then within moments, I got an email that says, "This is what’s gonna happen. This is what you should expect." In the end it was quick, easy, and the follow through was amazing.

Where'd my Social and ID go? Cause since I faxed it to LifeLock nobody there can seem to locate it. It's great, ya know, cause I went to LifeLock because it appears while I live in my mother's spare bedroom with a 552 credit score somebody in Vegas bought a $185,000 house in my name. So I complete a legal name change and inform all the credit bureaus, Should be in the clear, until I fax my new id along with the old id and the certified letter from the court stating I've done a legal name change along with the Social Security number which goes with it to LifeLock. Huge mistake. They told me to fax it in then call them back. Then they said it, "It takes a day or so, call back tomorrow," then again, "Call back tomorrow", then it was, "It takes four to five business days, call back later this week." Then I received another email, requesting the same information. So I called again, and was told it takes four to five business days.

I first had a very inexpensive plan, from AOL. I think it was free. And then, from there, it just grew. Until now, it's not inexpensive anymore. After this identity theft came up, I took LifeLock's better plan. They have advised me on things to do. They're monitoring and they told me to call the credit agencies, which I did.

LifeLock has been wonderful and extremely helpful. They have a good name recognition and I got their identity theft protection service when I got divorced. Twice I've had people open up accounts with my information. They're small accounts but they are accounts and LifeLock notified me immediately and they were able to clear it up.

Getting an identity theft protection was a big deal for us. I'm an insurance broker and I see a lot of identity theft claims and problems going through, and I know the insurance policies don't help. My husband was most impressed with what LifeLock offered and also based on word-of-mouth. With LifeLock, I felt a little safer and I like that I would get alerted. Someone hacked into my Xfinity account before and ordered four new iPhone Xs and attached them to my account. LifeLock sent an email saying, "You may have a breach." And then, they said, "It's resolved. It wasn't related to your Social Security number. We're fine."

LifeLock is excellent. It's well worth what I'm paying for it. I've had some issues and Chris has worked really hard to help me get through some of the credit issues that I've had with the problem. Somebody has a tax ID number that matches my Social Security number that caused me a lot of problems and LifeLock worked so hard to clear it up. I plan on staying with LifeLock.

LifeLock is the best thing that I ever had. They saved my life and they’re the best because they’re low-rated, like the payment is good and they fight for you. I’ve seen them on the TV and I contacted them and they helped me. I couldn't get credit and I’ve been a victim of fraud and identity theft. For instance, someone’s got me living in a whole other address, and I never lived there. LifeLock contacts me and lets me know when something’s going on with my credit, unlike all the ones I had that didn’t let me know nothing until it was too late. Get Lifelock because you need it.

I signed up with LifeLock during the promotion with American Airlines. The deal was 10k points, and they said it would take 6 weeks. Well, it's been 10-12 weeks and nothing. I've contacted them and I get a canned "we've sent this to the appropriate department." However, I have no way to follow up, and they closed the ticket. As to the service, I have found free services that actually give me more protection – I liked the idea of LifeLock because I thought the customer service would be a nice thing to have, but there is no customer service. The three times I've contacted them, they simply did not care.

I liked what I read about LifeLock and I had been compromised so many times already, I figured enough was enough. Having them gives me more peace of mind. They've helped me out lots of times. They either phone me personally without a robotic call or give me a text message, or I get an email.

I had a case of identity theft last year and whoever did it was successful. It was all completely stolen and I went on a rampage for about a month. I didn’t have anything like LifeLock prior. I was just monitoring my credit reports via TrueCredit and I didn’t start getting any mail about all the inquiries and the open accounts until it was too late. Then I got LifeLock and it's been good. Every experience I've had with their team has been really good. When I first got the account, they assigned a special restoration specialist to me and they helped me to get everything off that was initially on there. I had some other stuff popped up from April of last year that they helped me to get off again. Then in November, I found some more that got reported later and they helped me to get all of that off as well.

Paraphrase from supervisor Shenay: "If someone has used your personal information to create a fake ID and make fraudulent purchases YOU need to take care of it". (emphasis added). (I took notes but could only talk and write so fast). Background: Four weeks ago I had a data breach and thousands of dollars of merchandise was charged in my name. LifeLock caught it 48 hours after it started and helped me deal with the fallout. I was really impressed with the help. Today we found out from T-Mobile a driver's license was used to fraudulently purchase two cell phones in my mother's name (we're on a family plan) 11 days ago. I get on a conference call with my mother and LifeLock. Had to call twice b/c a manager can't initiate a conference call at LifeLock.

Someone tried to take out a credit card. I got a notification and it was denied. So, I decided to get identity theft protection and went with LifeLock. When we had that identity theft issue, their guy was great. He walked me through all the steps and we put a freeze on my credit. However, when I got the problem with the AT&T, LifeLock did not pick it up. I got this huge bill for some three phones that were taken out in my name and I didn’t quite understand why LifeLock didn’t find it, to begin with when they were trying to get the credit. But the bottom line is, once the problem occurred, they were great. They handled everything and got my credit reports and all the stuff that needed to be done, so it was all resolved. They’re professional and they did an excellent job.

There was a slight problem with my identity. After I provided all the information that LifeLock requested, they resolved the problem. So, everything was back to square one. Their team seemed to be very helpful and had the intent of resolving the problem. I was happy with LifeLock. They worked effortlessly to protect my identity if the need ever occurs. At this day and age with all the break in the security out there, protection is very important if you have any assets or charge cards or anything you want to keep out of the hands of people who want to steal it.

Not being notified when credit is pulled, not being notified when credit card charges meet amount we requested a notification. Response from Life Lock was cut and paste paragraphs which didn't answer my questions. They did send me a notification my credit score changed. Doesn't LifeLock know this occurs continuously? Husband is also with LifeLock but receives solicitations to sign up. They should know he already has paid. Hard to believe there is any monitoring. Will not re-up.

LifeLock has been excellent. I went through a big rigmarole recently and they definitely backed it up. T-Mobile was saying that I owed them money and I had a lawyer coming after me. I had a lot of problems with people using my name. The LifeLock representative that I had was excellent. She was on the game and I felt the confidence level. They took me right to where I needed to be, and we got it all cleared up. If anybody out there has identity theft, they should really look into LifeLock because they stand behind you and get the job done. It’s a good product and I would definitely recommend them.

LifeLock is the best at what they do. I had my identity stolen and several accounts opened in my name, and they helped me get those resolved. Their people were great, especially the identity restoration specialist who had been really awesome. Instead of making me make the calls, they made the calls and put me on the line with the people I needed to talk to. So, they made it so much more simple because they work with these people all the time. They got them on the phone and they prepped me for what questions they were going to ask and then I was able to authorize them to do the things they needed to do to help me.

Disputed Alert: Never heard back-- was put on hold for approximately 30 minutes--what is the conclusion of this Alert? Your agent called and was very nice but I have not heard anything else from you. I do not know if this case was resolved, dropped, etc. etc. etc.

An ad on television indicated all sorts of information on how LifeLock is going to protect a person, and I thought it was a good idea. I got LifeLock and I've had a good experience. They notified me of three fraud events where my ID was used. One was at Home Depot, and the other ones were at Best Buy. They advised me of an opening of an account at Best Buy, which I never did. They told me who to contact, I got credit reports back, and they cleared those two. It worked well and I felt really good with the team at LifeLock. The only issue I had is the police department that I filed a report still has not contacted me and my biggest concern was how the thieves were able to open an account in my name over the internet without me even being there. But in reference to LifeLock, they helped me have those credit cards cancelled. I'd tell my friends to get LifeLock.

It's very important to have an identity theft protection so that there's somebody monitoring your credit, bank accounts, and all that stuff. So, when I saw LifeLock on TV, I gave it a shot. So far, they've helped me with a fraudulent claim. They took care of all that. They took a power-of-attorney and called the companies and got it removed from my records, credit report, etc. Their reps were very professional, very thorough, and very helpful. It was a great experience.

LifeLock has been very good regarding bank checking account activity. But no monitoring of my credit card activity at all. That really concerns me. I have had some recent very significant credit card activity and no contact from LifeLock questioning these transactions which is indicative that my credit card transactions are not being monitored. I believe credit cards are more subject to fraudulent activity than bank accounts.

I received a fraud alert regarding a Citibank card. The fraud came from one of the credit bureaus. I contacted LifeLock. The LifeLock agent told me that I should get my credit report. I asked if she could do that. She said she could not do it for me. I have the upgraded plan, yet I was told there was nothing they could do to help me and that I need to take care of it myself. Why am I paying LifeLock to do nothing more than state the obvious?

I had an identity theft, and LifeLock was able to catch it immediately and stop it. The LifeLock team has been good, but one thing that I really like and would want to have is one person handling my account if I'd have an identity theft or questions. And I would prefer if I could get this person's direct extension, so I don’t have to talk to anyone other than him. If I get any kind of call with an issue, they should immediately say, “This is the direct person that you're going to be dealing with.” I don’t have to call and explain everything. They're going to know my information and story. So if having one rep could be possible, it would be the best thing in the way it should be handled. But they're trying really hard.

The world started getting worse with fraud, and we are living in Miami and it is really bad. And then, my sister and I were not on good terms and our social security numbers are identical except for the very last number. And she had a history of doing things like using my social security number. I then wanted to protect my identity and my credit. I joined LifeLock and I've been with them for at least seven years and they've been good. I've had my identity compromised three times in the past five months, and LifeLock helped me immensely in every aspect and kept me calm. They've been guiding me, helping me take care of everything, and they made sure that nothing stayed on my credit report.

The LifeLock commercials always sounded very positive and responsible. I was recently a victim of identity theft and they caught it on time. They notified me and I made all the necessary steps to protect myself. The person that’s been helping me is very helpful, informative, patient, professional and always has a lot of good information. Everything was done very well and I was very satisfied.

I had LifeLock years ago and never needed it then, and I wasn’t sure of any other company that did the work that they did so I went back. On August 27th, I was alerted of my identity being compromised. I'd received several alerts and several different credit cards had been tried to be opened under my name. LifeLock helped get those removed off of my credit report and worked with me in establishing the fraud alert on my account. Then about two months ago, there was a Target account that was opened under my name and they helped to remove that. Their team is outstanding. They handle it all and I don’t have to stress over it. That’s what makes paying the monthly fee worth it.

I got identity theft protection to be safe and my experience with LifeLock has been very good. They have a good customer service. Plus, their team has been great. They responded quickly, understood my issues, and were able to address them. They've already stopped a couple of attempts at identity theft. You should have identity theft protection for safety purposes.

I have been like a lot of other victims where I find out when I get that bill on the mail and I'm trying to explain, "It's not me." I had my identity compromised so I said I got to do something and I hear good stuff on the radio and TV about LifeLock so I called them. Thank god I made that phone call and this year has been a blessing to have them. Someone had taken my identity and tried opening credit cards online. Before I get this nightmare build up, I didn’t have anything to do and I get a text from them because they're monitoring things and saying, "Is this you?" And I said no and asked them what I'll do next. They knew what to do next.

Our accounts are mostly Joint (Spouses). You wanted to charge double because I wanted my both of us on the account. And when I talked to your rep. she didn't understand. Next thing I got from you was cancellation of the account I had set up.

I worked in the Department of Corrections, so I worked with people that stole people's IDs. So, when I did my route, I've listened to these men that steal IDs and I've learned their trade. I did a research and found out that LifeLock is the number one in the nation. So far, I like their service, it works. In fact, they're working on a case right now that people had abused some information and had opened up a false account.

LifeLock is the most advertised identity theft protection provider and I'd also heard from other folks in my life that they had it. And with all the breaches that we've had over the last few years, I decided to get it. I had a breach this year and LifeLock jumped on it right away. They notified me of it and took care of things right away and made it easy for me. LifeLock's team has been very knowledgeable, professional, compassionate, and they walked me through everything. I'm glad I have LifeLock and I've told everybody to get it if they don't have it.

I had been hacked and my identity was stolen, and I was really upset. It was from the data breach in early fall, and I'm super careful when I travel abroad and I do very little online shopping. A friend of mine where I volunteer at and I went to lunch and she told me about LifeLock. I needed to get protection ASAP and I liked LifeLock's $1,000,000 protection. I've been dealing with a young man named Stacy and he's been so helpful. He deals with people that have gone through this every day, and he was very sympathetic. So, I really appreciated that he didn't put me off.

I signed up for LifeLock after my identity was stolen and a high limit credit card account was opened in my name. They are supposed to reach out to you every time you have a credit report pulled on you. I bought a $30,000 - didn't hear from them until a week after the purchase was complete. I just took out a $25,000 line of credit for my home a week ago - and STILL haven't heard a peep out of them or gotten an alert. But someone once tried to open an online credit account for $100 and they were all over that. Now I ask you - which is more impactful to someone? A loan that can cloud the title of your home or a Walmart CC?

I bought a membership and after two weeks, I still didn’t get a credit report. I called and asked why it’s taking too long and I was told that I should wait a couple of more days. It’s unacceptable. Terrible customer service.

I wanted to switch my monthly payments to where I could control them and make them but LifeLock wouldn't let me because their policy of Automatic Withdrawals was final and they would rather lose a customer than allow me to change my monthly payment options.

I received a text stating there was an attempt to open a new charge card in my name on February 1st. I responded it was not me who made that request. I expected a call back. 1 1/2 hours later I called LifeLock. The text told me to log in to LifeLock to review my next steps. I logged in and found nothing referring to this alert and no directions on what to do next. I questioned where the attempt was made. I was told it was attempted 6 days ago at Dick's Sporting Goods. Six days ago!

Got LifeLock through employees benefits. I am paying monthly Sign up for myself & 2 children. Got email asking for info about my dependents. Your website wouldn't allow me to enter info get subsequent email canceling dependent 'cause I didn't get info to you. Then you tell me it's up to me to straighten it all out! Horrible customer service. You owe me a month's service for my kids.

Attempted to reduce the level of my LifeLock coverage. Got charged for the expensive plan that I cancelled! Agent demanded my CC # and promptly billed me for the hi-price spread that I didn't want! No refund in site. Was kindly informed that my wife and I now had the "basic" coverage.

Somebody opened a bank account in my name. I went online and did a lot of research, and LifeLock was one of the few companies that offered something really specific. And they also were more interactive in helping you get the issues resolved. I've had many fraudulent applications made in my name and LifeLock has worked with the banks to get those collected. And with the credit used, they got them removed as inquiries. LifeLock's team has been really professional. They stay on the line the entire time that I am talking with the bank and they don't leave the call until after I am comfortable. I'm happy with their services.

There was a couple of times when someone tried to apply for a loan in my name and LifeLock notified me right away. It apparently never went through, but they were good to keep watch on my transactions. The people at LifeLock have always been very thorough and quick to answer me and to see what my needs are. LifeLock's the only one I trust because of what I know about them and what I've learned over time. I would tell my friends that they need to look into it. In today's world, we need to be careful with everything all the time.

Like most Americans, I have received letters from various employers, vendors, and business associates that say, "Hey we are really sorry but we had a breach and your stuff was taken." I've had my info compromised by my last two employers and various vendors. I got a letter recently from a small company in California and that company has lead to some identity theft which is why I have been working with LifeLock. As of March of last year, I've had a number of breaches of my stuff. The person who got my info chose Verizon and Comcast. I've got eight Comcast accounts although I've never done business with Comcast in my life.

I’m in tax repair and I see lots of identity thefts so for peace of mind I availed of LifeLock's services. A friend of mine uses it too. I had it for a year and nothing happened. And then all of a sudden, I got a note saying someone was trying to access credit on a new credit card. Neil was really helpful and was able to fix it. A week later, someone was trying to do another credit card so I went and put a freeze on my credit line. The LifeLock people were excellent. We were on the phone in a three-way conversation with a couple of the credit card companies and we recognized that we probably won’t be doing business with them. They were so uncoordinated. The Lifelock people were assertive and nice and got the job done. I was very impressed.

I got my identity stolen. It took me two years and I never want to go through that kind of experience again. Then, I was in the military and in the military, we travel quite a bit. You're put in terrible countries and you're stuck in places that are unhonorable. Then, you have to use a credit card. You've got to be very careful because you don’t want these people to know private information so that they can damage you financially. And then you put extra security on these things but it's difficult sometimes when they won't accept this credit card with a bogus region. I got LifeLock just for protection because all the military members were talking about it.

My credit score was getting up on the 760's and I was afraid that somebody might hijack my identity. I was looking to protect myself for the near future if I wanted to buy a house or a car. I never thought in my life I would need LifeLock but apparently, I was right that somebody was going to take over my credit and I got them six months before this happened to me. They stopped someone from taking over my identity. They alerted me that somebody was trying to open a credit line from the Macy's store. I decided to let it go for four days and they were doing their investigation. It was over the weekend and then, on Monday, they reached out to me and asked if I had contacted the store. Then, the rep put me on the line with the customer rep from Macy's and we were able to lock it down and close that fraudulent identity.

I had a call from a collection agency and found that somebody had stolen my identity and taken out a loan. I wanted to make sure that it didn't happen any more after that. The guarantees and the popularity of LifeLock had a good track record, and the prices were reasonable. I signed up with them thru their app, and after I did, somebody had tried to go in an open another account. LifeLock alerted me, I let them know that it wasn't me, and it was shut down. After I entered the information from the false accounts that were trying to be opened in my name on my cellphone, to state that it wasn't me, a few days later a representative called me up. Then they went in with the service provider that the fraudulent activity was going through and, with me on the line, talked to them, together, to verify that it was not me that was trying to open an account. LifeLock has worked for me and I'll continue using it. I've already recommended them to a friend and family.

I got a credit report and it said that there were several things on there that I had never ever done. They should be checked into but I haven't gotten to it. I got LifeLock now and so far, everything has been wonderful. The thing I appreciate the most is that they put a free use for the next seven years and I don't need all these things from the bank and credit card companies.

We've had several instances of identity theft and we heard an expert in cybersecurity say to get a LifeLock because that's the best identity theft protection out there right now. And so, we did. It's just reassuring to know that they've been there and that they let us know when something comes up. Most recently in the last couple of months, something has come up and they had looked into it. They've been very responsive and they've gotten back to me about things. And thankfully, we were able to resolve the issues. But for me and my family, it's just wonderful to know they're there and they're looking after us. The LifeLock team has been wonderful, very understanding and very patient. We recommend them to everybody we know and it's amazing how many people are clueless about all of the issues that are out there.

A few years back I had a little issue with identity, but I didn’t think of it because it only was a one-time thing. So I decided, maybe I should try it. I liked what I was hearing on the advertisement about LifeLock so I went with them. It was more than what most of them would actually pay and they're true to their word. Then all of a sudden, sure enough, right after I got the LifeLock is when I had a very bad experience with identity theft. I was pretty much having calls from LifeLock just about every other day. I had people trying to take loans and credit cards under my name, and all kinds of stuff. I had major issues of identity theft and I'm glad I started with LifeLock.

I've already had problems with my credit card during the first part of 2017. My card was compromised four times which meant I had to throw away that card and cut it up. The first one was somebody made a purchase in Florida. Then, somebody purchased something in Denver. And the third time was somebody in Japan. All this time, I didn’t have to pay for it but every time they texted it, I had to change the card. So, that meant I have to go and call the people who I had the card on.

Not sure exactly how long I have had LifeLock, and I encouraged my daughter to also join Lifelock. However LifeLock in my opinion does a very poor job in staying in-touch with their clients. The only time I hear from LifeLock is when they are getting ready to draft from my account their yearly fee. That my friend is very poor business ethics.

My parents had an identity theft crisis three times within three months, so my dad was getting on me to get protection. I'd heard about LifeLock on several different podcasts so I decided to sign up. My credit card comes with identity theft but LifeLock seems like the most coverage for a reasonable price. There's also the timeliness and the ease of using the website. Lastly, I wanted to get it because my assets have been increasing over the past few years. I told myself I'd try it and if I liked it, I'd stay with it.

I signed up with LifeLock as a preventative measure for any hacking experience, but I was hacked shortly after signing up. Someone tried to use my cable company to purchase a phone and a program using my name. The LifeLock rep got on the phone with me and loaded me with info and then they got in touch with the company, and all three of us got it resolved the issue in about two minutes. It was impressive. The first rep that I was on the phone with was all nice, she was great. But then they sent me an email saying I needed to contact a certain department, and the guy that I got on the phone with when I called was an absolute imbecile. He told me that the permit didn't exist, I ended up writing a complaint and got a follow-up apology email. We're square now and I still value the company. In this day and age, people need added protection so I would urge others to sign up with them.

LifeLock was something that we needed. I heard about them thru AOL, and I went with LifeLock because with AOL, they pay part of my amount monthly. I've had problems in three different times this year where somebody tried to open up different accounts in my name. LifeLock emailed me immediately when they found out about it, even before I had any idea that something was happening. They've got me through all three times, and I'm very happy with them. They've always been very professional and very positive. They do their job very well. I'd recommend them.

When my underage daughter opens two credit card accounts, I am not notified. When I call the excuse I'm given is that I approved a credit card for her recently, so that is the reason I wasn't notified. So I am to understand because I approved once it is good forever and no matter how many accounts she opens. That is one of the most lame excuses I ever have heard.

LifeLock is a proven product, and it makes me feel safe. Financially, if somebody is misusing my identity, I know that they have been very able to detect those things, immediately send warnings, and take the necessary steps. Their representatives have treated me nicely, and I’m happy with that. LifeLock is a good company, with a good product, and good services. If you can afford it, go get it.

My wife has a sister who's in and out of prison all the time. We're very concerned with potentially getting our identity stolen, because she had stolen my wife's identity once before. So, we figured to enroll ourselves up with LifeLock for a small amount of money. I've been with them almost eight years or so and there's never been a problem. But this year, there were four instances. Somebody got a hold of my Social Security number probably from the Equifax or Anthem hack. But either way, somebody tried to open cellphone and credit card accounts. I got phone calls immediately. We dealt with everything and shut it down. They're willing to put freezes on your account and everything just to prevent any further damage from being done. They're doing their own investigations now, so it's a pretty simple operation.

There has been an identity theft issue in the past and LifeLock seems as though they've had history with the issue. I was pretty impressed with the promptness and that they reacted to the problem that I recently had. Also, that the people I dealt with were very informative and helpful. I thought they did a great job.

I received an email to update my billing credit card. It referred me to the member portal (did not work), app (did not work), phone LIFELOCK (AI did not work after I gave all of my information), transferred me to customer care agent who did not have the information I gave the AI. The agent told me she could not help me because they were going through maintenance. How was I supposed to know? She told me to call back in an hour or so. I asked how was I to be sure I would not get in the same boat. She told me to call back.

We had a break in at my work and the people responsible took my bag which had a lot of personal information in there like my birth certificate, my passport and my tax return. I got a credit card in there they were using. They tried to open my cell phone through my name. But LifeLock caught it and I had told them what happened. So I’m a true believer in LifeLock. They really helped me. Those people kept trying and LifeLock keep monitoring it. LifeLock called me. I said, “Nope. That’s not me doing it.”

I've always wanted to get LifeLock because I wanted to be in the loop. They have alerted me if my identity was used right away and have treated me well. It's been a very good experience so far and I plan to keep using it. It's something anyone should have.

With people hacking into systems, I thought it would be good to sign up with LifeLock and have some protection just in case something ever happened to me. I signed up and I’ve been a member for quite a while now. So far, LifeLock has been good. Recently, someone has gotten my information from somewhere and so LifeLock alerted me that someone was trying to open up an account with my name and information and would know if I was trying to open an account. I said no and they got that stopped and the people who were trying to open up an account were in the same town that I live. They tried a few more times and each time LifeLock stopped them. They didn’t get into my account and I owe it to LifeLock.

LifeLock has been great. I'd never had anything like it, and I wanted to try it this time because Christmas was coming up and I've had people use my identity before. Anytime anything comes up, they call me right away. They stop whatever transactions are going on and they explain to me what I need to do. They've called me three to four times when they have detected something on my credit and they take care of it right away. They have great service and reasonable pricing. I've recommended them to a lot of people already.

My car was stolen and some of my identifications were in it. As soon as we realized that some of that stuff was going to be at risk, we signed up for Lifelock. With the way it was advertised, Lifelock seemed like a good company to go with. They’ve already let me know two instances where people had tried to apply for loans and credit cards in my name. They have told me as soon as something happened and I always got a notification for it. Their representatives have been fantastic. They've always been understanding and made me feel that they care about making sure my stuff got taken care off. Lifelock quickly jumped on the ball about making sure that my identity was not compromised because of the credit card and loan applications. They were quick to get to me and they've been patient in making sure everything got worked out the way it should. I would definitely recommend and share my experience with it.

Years ago, I had an identity theft issue. After reading things saying it’s on the rise again, I thought it was time to put on a better security system for that. Based on researching a little bit and getting some feedback from other people, it seemed like LifeLock had a good reputation and a great guarantee, so I went with them. I’m 99% confident in their system. I had a couple of cases where somebody tried to apply for accounts under my name and LifeLock called me immediately and they put a stop to it. So, it has been productive for me.

Years ago I was doing a missionary flight work down in Mexico and my license number by the FAA pilot license was my Social Security number and I was giving that out agents down there. I had my pilot license number changed to a generic number. And since I've given my Social Security number out down in Mexico I decided that I would better get a credit protection.

LifeLock has been very helpful and did what they were supposed to do. And I've told people that I have a positive experience with LifeLock. I had a big deal at the end of December where somebody got my social security number, bought a set of tires and some stuff from Menards and tried to open up three accounts. LifeLock got a hold of me within two days and walked me through the deal where we called all the places and got that all taken care of.

LifeLock has been everything I thought they would be. When something came up, they were right on top of it and they helped me settle a dispute not too long ago. I used to be a member of LifeLock a couple of years until I cancelled my membership. And I went back to them after I had settled a suit with a payday loan company back in April that was filed against me in 2012. And I didn't know about it until I got a letter from the attorney that I owe them the money. Since then, another one has come up and I got help from LifeLock a couple of weeks ago to settle another payday loan that was in my name. And we got that settled over the telephone.

I've had LifeLock for so long now. The news about people losing identities and not aware of it happening got me into getting one. In fact not more than three months ago, I had an instance where it looked like somebody got a hold of my Social Security number and LifeLock informed me almost immediately that someone was trying to apply for a credit card. The next week, someone else was trying to apply for a credit card. So, I was able to catch both issues and get credit stops under my account. LifeLock helped acknowledge there was an issue before something got worse.

LifeLock seemed to be the best of the lot. Given the world we live in, it's prudent to have everything that you can on your side, and LifeLock is absolutely a worthy asset. Their aim is to protect your financials and/or credit life. They have caught certain instances of attempted identity theft for me, so they're truly worth their weight in gold. The reps were genuinely interested in doing a good job as opposed to just going through the motions of a pre-scripted dialogue. They went above and beyond what I would have come to expect from others. They seemed to make it their business to do as much as they could do to help and/or mitigate the instance of downside to me as it pertained to any of these attempted identity theft incidents. They definitely did their due diligence.

I'm concerned about making a purchase if I'm on the internet. I then got LifeLock and their customer service team has been very good. There was a purchase that I did not make and they alerted me and they made it really easy for it to not get through and be taken off my credit report. I would recommend LifeLock to my friends.

I was provoked to get LifeLock after I was a victim of identity fraud wherein a lot of my credit cards kept calling me to verify that I made the purchases. So I went on LifeLock's website, read a little bit about them, and then I just wanted some protection. So I enrolled and registered with LifeLock since October of last year. Since then, they were the first to notify me if there was any suspicious behavior. They've been really good, professional, thorough, punctual and empathetic to my situation. I was very satisfied with them and would recommend them because they're really reliable. I even found out that my sister had it.

LifeLock contacted me through email and let me know when people were making foolishness with my credit. Their team taught me, communicated with me and it was very good. I'm very happy with the service and I would tell anybody to get them. They're excellent people and very responsive.

LifeLock has been up to par and I have no issues with them. They have been nothing but great and I like them. When I tried to fill out any application, they always alerted me within seconds so, that was really good.

I heard about LifeLock from a friend. I trusted this friend at the time so I thought it was the best deal but I’m not too sure now. I got it for basic protection but it has helped me minimally. They just do basic coverage and I don’t think it’s the best, but it’s what I have now. I did have a credit card number that was taken and used and LifeLock didn’t figure that out. I was concerned about that and there were four charges put on my credit card. I ended up dealing directly with the credit card company and a couple of the retailers where the credit card was used to try to get information about who used the card, if they had videos, etc.

I've been thinking about getting a protection for quite a while. And then all of a sudden, I started getting all these problems with my credit scores going up and down and falling through the bottom. Before I signed up with LifeLock, I almost had an 800 credit rating. By the time I did, it was at 621. And so, I knew there was something wrong, but I don't know what it was. Once I got in touch with LifeLock, they started getting everything all straightened out and lined up for me. It's still not back up to 800, but it's now around 750. It improved a lot.

I have some identity theft on my name and social security number. LifeLock made me aware of that and took care of it. Their reps were good. I have them as a preventative measure and I would tell my friends to procure their service.

I was concerned about the loss of identity and LifeLock has helped me out with a couple of actual issues that have occurred. Their team is very professional. It's been a very positive experience and I'm very happy.

I had identity theft happened and my parents said LifeLock does a good job. It's worth having an identity theft protection. LifeLock notifies me if something happens so that I'm able to take care of it. And they'll help me contact the financial institution that I need to contact regarding that. However, if you get a lesser package, they only check one of the three credits and I wasn’t aware of that so I bought a smaller package first. I still had identity theft and I found out that they weren’t covering that other identity, so I upgraded the system. But other than that, they've been great.

Seeing commercials on TV where credit agencies are getting hacked and identity theft is all over the news, I need to be protected. I have been paying my credit card about $10 to cover any fraud, but that’s just for the card. LifeLock, on the other hand, covers a lot of other stuff for about the same price. I’ve had two incidents where people tried to start accounts, and LifeLock alerted me. They were very quick, and they made it very easy for me to resolve everything. We had to call a third party with whom somebody tried to start an account under my name.

After trying to sign up my wife and myself I kept getting an error message. Called the 800 number after several automated branches I was told it would be a 12-minute wait. After 15 minutes of terrible music, I gave up. Went back to the online site and went to the cancel membership page. Filled in I wanted to cancel, got an email that they would get back to me in one business day. Sent the same message on 1/15, 1/16, 1/18 and have had no response. They charged the credit card in milliseconds, but apparently trying to cancel is more of a job. Will cancel the card before I get charged again for this service.

I've been going through hell and high water trying to get some help with the identity theft. I've seen LifeLock on the TV and all the clients seem very pleased so I chose them. I haven't been with LifeLock long but so far, my experience with them has been very good. They're very efficient. I had spoken to another lady in restoration and to Carlos. He called me and he got Experian, the creditor. They put an extra alert on my credit reports where I won't be bothered for the next 90 days, which was very nice. However, I have different people calling so I guess the restoration person doesn't stay the same and my case goes to whoever picks up the case. Since I'm new to this, maybe the need to have a proof should be stipulated because I could assume they have my receipts and everything when I faxed them. Other than that, LifeLock has been great and I will recommend it when I can.

We have been victimized of identity theft and I've had to close a checking account that I've had for 20 years with the same branch and the same bank because it's been hacked. Also a couple of accounts have been attacked and it's just ridiculous so having LifeLock gives me some peace of mind. I had a better feeling about LifeLock than some of the others that promised everything and you're not really sure.

I had some issues with Experian so I decided to get an identity theft protection. Other people had LifeLock service so I went with them too. They notified me of any kind of things that are going on with my accounts and their team has been very good. I would tell others to get LifeLock.

We all worry about identity theft and I wanted to protect myself from it. I've had LifeLock for years and they have served me very well. They're all very nice and I trust them to let me know if some red flag shows up. When somebody had used my debit card out of state and I was in Birmingham, Alabama, they contacted me. Recently, somebody kept trying to get AT&T phones using my Social Security. LifeLock called me and AT&T and we talked about the problem. They're good so far and I continue to use them.

We had one incident prior to taking LifeLock and we managed to get the problem taken care of, but we decided it would be worth subscribing to LifeLock to give us more protection. Our local bank offered it through our account there and they also offered us a discounted price. I had been seeing stuff on LifeLock so I knew a little about it. We subscribed and it's been a very good experience. They’ve taken care of us each time we've had a problem. Recently we had someone get a hold of our information and tried to set up accounts in various places and we were able to get that shut off with LifeLock. The service is worth it and we'd encourage others to seriously look at it.

We decided that getting LifeLock was the smart thing to do with all the things going on with identity theft. Last December, just before Thanksgiving, we got a notice from them that someone opened up a request for credit cards from Discovery Bank in my name. The next day, we got another notice from them on the computer that someone has opened up an account in my name at Barclays Bank. So, I called LifeLock and told them that we have not requested either of those events and they were potential fraud. They reported it to their Fraud Division and said they'd get back to us within a few days. Meanwhile, I was not willing to wait on that. I felt they might be too slow, so I called Discovery Bank and Barclays Bank, reported the same things, and they stopped all of those requests.

My husband and I are victims of identity fraud. People have been trying to open credit cards using our information, and this has been going on since October. First, it was just me, and then they started using my husband's. I've been fighting this since then, and back then, I thought it would be a good idea to have LifeLock. And also, LifeLock was available through my Norton software. LifeLock notified me once, and I haven't seen any other alerts. I've had them do the dark web scans and they haven't found anything. I've had to go to the credit reporting agencies myself and set up fraud alerts. First for myself, and then for my husband. LifeLock has been good overall.

LifeLock is a good company. They notify me when somebody tries to or even if I try to apply for some credit card. The LifeLock team has been very nice and professional. I have recommended LifeLock. They're very diligent and they seem to be right on top of things.

After a lengthy sign up process, I was promised to be upgraded from the Basic to Standard plan. After multiple phone calls this did not happen. Regardless, what really frustrates me is that when I try to use the privacy monitoring tool, I am shown a prompt: "LifeLock is undergoing scheduled maintenance to improve your experience. Please try again or call 1-800-LifeLock (1-800-543-3562) if you need additional support Our representatives will not be able to make changes or updates to your account at this time, but are available for general questions."

There were three instances where my information was used to try and open an account. LifeLock reached out to the company to stop any transactions from happening and to put in a dispute for the inquiry, in a way to let them know that it wasn’t me and that it was an unauthorized opening of an account. LifeLock's representatives treated me fine. I've been with LifeLock since October 2017. And I’ve already referred friends to Lifelock and told them it’s a good way to be on track on what would be happening with their information and that they would get alerts right away whenever something happens.

I have a typical credit card fraud alert and whenever anybody wanted to do something with my information, LifeLock sends me alert through phone and they email right away. I confirm that it wasn't me, then they follow through and check whatever is being done. Then they notify the company that that person that’s trying to do that is not me and it stops. LifeLock is very good and it works just the way it is for me.

I have made 14 calls to correct my e-mail alert. I am still receiving them on my g-mail address. Your customer service people try but they don't listen. I get, "I can't fix the problem. I will need to have someone call you back." I have never received a call back.

I have had LifeLock services for quite a few years. In that time I have opened a couple of credit cards and taken out several loans for vehicles and at least one mortgage, but I have never received any alerts from them asking if it was me that is doing it. In the interest of being fair, I will say that I got my wife to sign up a few years ago as well and in that time she has received one alert from them. It came shortly after opening a store-specific credit card, but she has opened several other accounts and she did not receive any notification.

I signed up for LifeLock after my daughter's identity was stolen. The LifeLock team would call me right away when something would flag and they would help me clear it up. Their response has been very fast. There was once when someone tried to use my identity through the credit card and LifeLock found out and they told me right away and it was resolved. They've been efficient in taking care of the matter right away, and it helped us out. They know their work, they're doing great so far and I would highly recommend them.

LifeLock helps me keep track of everything. I get on there almost daily to make sure that nobody has touched my credit score. They helped me out once when someone was trying to get my credit cards that I currently have. LifeLock let me know that somebody got a hold of the company and they cancelled my current card and they even changed my address to their address and got the new cards right there. I was able to stop that and I cancelled the cards. Also, before the New Year, somebody tried doing something but they weren’t able to because I had my credit locked. LifeLock reps have been really cool and nice. They really helped me out and let me know right away when someone was trying to get my information. And so far, I haven’t had any issues with anyone trying to come after me.

I got a call from a collection agency telling me that my Comcast bill was overdue. They want my credit card number to pay it off. I thought it was a little strange so I didn't do that. But then when I got it the second time I had two bills. It turned out somebody used my name and my social security number and the same phone number to open Comcast accounts in Cicero, Illinois and in Lithonia, Georgia. I have their telephone number. I have the addresses for the fraudulent accounts. I had LifeLock for 10 years and the LifeLock team have been excellent. Every time I had to interact with them they've been very very helpful, very thorough and explained things very well simply.

I operate a small business and wanted to make sure my credit was okay. I was looking for a credit reporting agency and I liked LifeLock's service. Interactions with the LifeLock team have been excellent. I've had people try to get into my credit or inquires that should not even be allowed to go in without asking me first. LifeLock transfers me to people to talk to and I leave an alert. They're doing a great job. However, I was locked out of LifeLock. They should be able to be taken out of my credit card and I was paying it. I didn't drop LifeLock, but I don't know if they dropped me.

I had some identity theft a few years ago and signed up for Lifelock immediately. And since my identity have been stolen to do the tax returns, it was obvious that my identity was out there. There were a few more attempts to use my identity falsely that were stopped. Lifelock helped. Plus my wife got one too and we always file jointly. And we got the individual letters. So I knew right away and the IRS gets kudos. They were on top of it and were suspicious right away. I didn't lose any money or anything.

Received an automated voice call this AM for an alert on my LifeLock account. Called back and gave the automated system my relevant info, and was routed to a call center. Call center had to be in India or similar based on the employees accent. She was extremely difficult to understand; these employees should have a MUCH better command of the English language for servicing customers in the US.

I know the world out there is a bad place and I needed some kind of protection so I got LifeLock. Someone stole my identity and opened an account with Comcast. Lifelock called me. I immediately shut the account down and I've had no problems since. LifeLock was very helpful.

I've recommended LifeLock to my family. We were getting ready to buy a house and we didn’t want our credit ruined 'cause me and my husband both have really good credit. We were afraid that we couldn't get the money. And LifeLock has been wonderful. They had contacted me and said that somebody used my address and tried getting a credit card in my name and they were able to stop it. They did a great job and we appreciate them helping us out. It is worth every penny and we're definitely sticking with them.

We've had LifeLock since 2006 and it has been good so far. A while back, we had a problem and they let us know somebody tried to open some credit in my wife's name and we got it stopped and solved. Everything was great with their team.

Have had LifeLock for years now and this past year has been nothing but frustrating. My accounts seem to get "disconnected" and every time I go through the steps indicated all I get are error codes. My daughter and I have called several times over the past week reporting the error codes, going onto my accounts listed and updating them as LifeLock directed us to do and still can not get my accounts reconnected!!! Not only that, when we went to try everything they told us to do AGAIN, now another account has been disconnected. WTH! This is such a ripoff, what am I paying for??? I think it's time to look at switching companies. So disappointed. Giving 2 stars only because it used to be good. :(

I'm buying a house next year and I decided to get identity theft protection. LifeLock was the only one that I've seen widely advertised and my experience with them has been positive. The month in which I got their service, there were multiple attempts of folks either trying to open a credit card or steal my identity. LifeLock immediately called and helped me through each process of letting the businesses know that it was identity theft. Anything that ever comes up, their team calls and lets me know that I have an alert. There were a handful of times where we had to work with banks or credit card companies to let them know that it's not me. And they were very friendly, helpful, knowledgeable and knew exactly what steps to take. It was very good. Having LifeLock was well worth the money and I haven’t had a major headache.

Somebody had opened up a credit card in my husband's name so we got identity theft protection. LifeLock was able to help me with a couple of identity theft issues. Their team has been all very good. If they see an issue, they communicate with me. It's been a very good experience.

I’ve seen LifeLock advertisements all over and there are a couple people in our office that have LifeLock also. I got it too and I've been using them for six months at the most. I’d gotten my identity stolen before and I was starting to get more of that, so I got LifeLock involved. They were very good. They’ve caught a couple of identity theft. In fact, they filled one out this morning that they caught and sent it back, so they’re doing well. My communication with their team has been very good. I appreciate their text alerts and e-mails and their staff has been very, very helpful when I talk to them. I’m really happy with how they’re working and handling things for me.

LifeLock has been awesome. They really held my back very well. They supported me in three different times that my identity has been stolen. They contacted people, and they would also lead me to people that kept me in the loop the whole time. When there has been an issue, I’ve been assigned to one person and we would communicate via phone and through email. However, some of the limits to what they can do are a little bit hampering and then a couple of times, I’ve needed them to be my emissary. But they said it was not something that they’re allowed to do. It would be nice if they had more of a presence but I know it’s coming along.

Is credit bureau fraud alert required if you have LifeLock? I was one of the 143 million Americans affected by the Equifax breach, and have been a Lifelock Ultimate customer since 2010 or so. I asked the question above to Lifelock by email and over the phone, multiple times, and can never get a straight answer. Answers are full of legal gobbledygook, should be a simple yes or no question. It is a pain to file a credit bureau fraud alert, and must be repeated every 90 days. I just wish I could get a simple yes/no answer or a statement of what each service (fraud alert vs Lifelock) does and doesn't do in protecting my identity. Disappointed.

There's so much going on now that I've got to get protection from identity theft. The LifeLock team has been friendly, helpful and knowledgeable. I got a call about somebody opening up something in my name, and that’s being handled. But at this stage, it's incomplete because it hasn’t been finalized yet.

From the moment we tried to set up two accounts, the process was extremely confusing, time consuming, frustrating, and disappointing considering their advertising. They never could get the mailing address vs. physical address correct which resulted in their mail going to wrong places! We really expected this to be basics and not an issue to have caused so many problems.

Recently somebody set up an account on LifeLock in my wife's name using her SS# and other private information. We believe this was an attempt for us to add more information to the account they set up to phish for more specific credit card and banking info. We have called 5 times to speak to agents then to supervisors in an attempt to try to find out if this is a known problem and or for more info to make a police report. I couldn't even get LifeLock to issue me a letter to give to the credit bureaus to get a 7 year fraud alert on my wife's credit. There is not one person who really cared about our problem and would not even forward our complaint to a higher authority! When I asked to speak to the fraud department I was told that "we don't have a fraud department"? I have read all these positive reports and wonder why I can't get someone to help me?

I've had LifeLock for around 12 years. I saw it on a TV ad and seemed like a good idea to me at the time so I joined and started with the lowest coverage, but now I got the full coverage. I went through a separation with my wife and she was one of those that still had money in the bank account as long as we had checks in the checkbook. I decided when she left that I did not want to have her take cards out in my name which I told her as well so I got LifeLock for that. All those years, I never had any problems with anybody taking my identity. But then this year, I had five different attempts. It was in November and it was a credit card with a home state in New York. They bought stuff in Atlanta which I didn't know until I got the first bill.

I had my identity stolen and has happened again while I was with LifeLock. As a matter of fact, I didn't know that someone opened another account in my name until I got the alert from them. And every time that they have notified me that I need to take care of a problem, if I needed any assistance, they'd help me through that process. They were very professional. I would recommend and have recommended LifeLock to friends and family. I told them that I'm very pleased and that's the best monthly payment I make every month.

Called to talk to someone about my issue with a call to determine whether or not I was hacked. The person that answered was located in the PI. Are there numbers located in the states? I was disappointed that LifeLock was farming out their customer service. I would appreciate a phone call instead of an email.

My identity has been getting stolen. I went online, looked at the options, and then called LifeLock. I did their basic option because I wanted somebody to monitor new credit accounts if they were open. I was doing it myself, but it got to the point where I was wasting too much of my own time so I did it with them. They’ve been good and saved me time. Customer service has been awesome. When they called, they had about three or four accounts that this guy tried to open in my name. They got ahold of all the places they needed to and got the accounts shut down in one call. Every rep I’ve spoken to was pretty good. I’ve been impressed because when you’re dealing with a big service like that, they have a lot of employees. If somebody was going through an identity theft issue, LifeLock is a good option to help them deal with the problem.

There was a specific issue that happened that had to do with my income tax for my CPA. LifeLock has been very good, and they've called me whenever there's been a problem. They ask if this is a good time and whatever the issue is, they describe it and what action they will be taking on my behalf. They're very professional, courteous and competent people. It's unfortunate we have to have something like this in our day and age, but it's nice to know that you have a resource and LifeLock is a good thing to have. I'm very satisfied.

My identity was stolen through the Equifax breached security and I first found out when I checked my mailbox. There were four pieces of mail saying where my credit cards were used and that my account had to be locked since my address didn’t match up. It was horrible and I spent so much time calling different people to let them know that I did not do this. I had to do my affidavits that came through the mail.

I had identity theft. I saw LifeLock's advertisements on TV and I liked all the things that they represented. I thought it would be a better choice for me so I used them. And I definitely made a good choice. They’ve already helped me three times. Somebody tried to use my identity and they asked if it was me and when I said no, they investigated. They talked to the place that somebody tried to get credit with. They decided that it was fraud and so they didn't process the application. They helped me straighten it out. Sometimes, I had a three-way conversation.

We were considering not renewing LifeLock. My identity had been stolen and all the advertising Lifelock does is not quite accurate, as the bulk of the work is done by the customer. So, I felt I could probably manage any future problems myself. When my husband called in, the company offered a very enticing price to continue using them. Since I am the primary, I had to answer security questions. I failed the security questions because the addresses they gave were the addresses associated with the persons who had stolen my ID! My own address was consider wrong!!! They thought I was the fraudulent person! There is no way I will ever use them again.

I like LifeLock. With everything that is going on in these days you never know. It's better to be safe than sorry. One time somebody tried to get credit and LifeLock asked if it was me. I did apply for the thing but not on the date and with the company that they were giving me. So they helped with that a lot and had that taken out my credit report. The gentleman who helped me do that was really nice. He was professional all the way and he helped me in every way he could. He stayed on the phone with us. Everything is good with LifeLock and I'm already trying to get my son to get it.

I decided to get an identity theft protection after the Equifax breach, which is still ongoing. And now that I have LifeLock, there's definitely more for peace of mind. Better to be proactive than reactive.

We've been with LifeLock for about three years and their staff has been excellent and helpful. They inform me if somebody’s trying to open a credit card in my name and take care of the problem. Everybody should really be involved with them as they’re wonderful.

I was on the computer one day and I saw LifeLock on the computer and I went ahead and signed up for it. It sounded like a good idea. And it turned that it was because two weeks later we got hit. We had someone that was applying for credit cards in our name. We called LifeLock back when they called us and said this was happening. They did an excellent job. Every time we’ve had to deal with them they did an excellent job. Every time we had a problem they took care of it immediately and got the other people on the phone and took care of it while we were waiting. I would tell my friends that should sign up for it.