LifeLock Reviews

I’m in the midst of a nasty divorce so I needed to protect my account. LifeLock monitors everything for me. They pick up on things and their follow-through is wonderful. They would alert me even at night if there’s an issue. Once I got an alert that somehow I opened up and they called me about it saying they didn’t hear back and to make sure if it was valid or not valid. They have been very super nice and helpful. I've already told my family members about LifeLock.

Do not purchase service, far too expensive for the level of care you receive, you will be sent to India for help, then they want remote access, if you ask to speak with someone in the USA. Good luck, you will wait for days for that request.

My identity got stolen. The suspects tried to open up credit cards, bank accounts, and do something with housing and LifeLock alerted me as soon as the application was applied. If something happened on the first, they would alert me about it by the end of the first or by the morning of the second. They were easy to work with. Even if I may miss my deadline, because I'm on the west coast and I go to bed at a certain hour, they still notify me and a text comes in. I'm happy with that. But when I forget my password, they were like, "We can't go any further. So you need to go back and do what you need to do but we will not go any further." I was like, "Okay, thank you." Overall, LifeLock is good.

Somebody stole my Social Security number. They applied for something and I received an invoice from collection. Experian and Wells Fargo Bank told me to try LifeLock. I went to the internet and checked it, then I decided to call them. LifeLock always sends me alerts through my phone and internet when something happens or they find something under my name and my Social. When I receive a letter, I call the team at LifeLock and then they give me all the information. They're very friendly and very kind people. I would recommend LifeLock to anybody.

I routinely received solicitations to check out LifeLock and eventually decided that it was smart. I'm fairly savvy to the threat but had taken all precaution that individuals can without being a company like LifeLock. I eventually figured that I’ve run my luck as long as I can. There was enough that was happening via the different modalities that were not issues or threats a few years ago and I can't protect us as well as I think a third party could, plus continuing diligence on our part.

I love LifeLock. After the IRS notified me that my identity had been stolen, our accountant recommended it. LifeLock gives amazing peace of mind. There were many times that people have tried to open credit cards in my name since then and that always seemed to happen right when another emergency was going on. One time, I got called by LifeLock when I was at the hospital when my dad was dying, and another time when I was also at the hospital when my husband was in surgery. LifeLock has helped me and notified me and I know that they were on top of it. They talked me through it and they helped me 'cause I was at a loss as I've always been very cautious as a person.

Norton online security and transaction monitoring not working on website. Other than that I love the service and will be renewing it this year. I never had to use the service for any unauthorized transactions or attempt on the theft of my identity.

We sold our house in Florida and still had a lot of cash in the bank. And with all the fraud that’s going on right now, I wanted to make sure we're somewhat protected. LifeLock keeps an eye on my accounts. I know that and I like that. Even when I pay my insurance bill or whatever, they send me a notification. It feels good that there's another set of eyes looking at my finances that I could trust. After we sold our house and we moved, LifeLock sent me a thing, “Did you know your address changed?” I said, “No, I didn’t.” And they investigated it and found out my bank got a hold of our new address and went ahead and changed our mailing address without me knowing about it. LifeLock picked up on that address change, so that was a good experience.

Someone with my previous last name had been trying to use my credit for many years, so I changed credit and I told my husband that I wanted to get LifeLock. I put all my credit cards and account numbers on LifeLock to be monitored. So, if anyone was trying to apply for credit, LifeLock would be able to notify me as soon as possible to make sure it was me. Their team was very courteous, friendly and knowledgeable. And when I spoke with them, they would contact the company that the credit application was placed with and we would conference and have that taken care of. They were also very punctual and alert, and they would take all the steps necessary to make sure that every transaction was handled the best of its ability in no time.

Exact problem with registration not communicated so I could remedy before being cancelled twice. Once accepted, could not access account because of previous info from cancelled tries. Poor customer service for customers with hearing and age related problems (especially computer speech clarity and volume ).

I had an issue and LifeLock stepped up and taken care of everything. They called me the next day after the issue happened. But I wished they would have caught them a day before, but so far so good. They have very good communication. I’ve been with them for about five years and they’ve been great.

My husband and I both have LifeLock and they are a lifesaver. In December, we received a letter saying that we bought two iPhones in our name, but we had not. My husband had his identity stolen by a gentleman in Kingston, New York and every time this gentleman tried to open an account, LifeLock would text and ask if that was us. We would reply no and then they would put a hold on everything then they would call and talk to my husband. And then they had called the company. It was an amazing experience. They are polite, courteous, helpful and they go above and beyond. We had a situation with someone who managed to get away with about $30,000 and LifeLock helped up us get that all taken care of. LifeLock is the best and we have recommended them to hundreds of friends.

I went through an ordeal with someone using my Social Security Number and LifeLock took care of it. It took quite a long time to resolve and I had to fill out all the papers but I was treated very well and I was very happy with what they did for me. That wasn't the first time and they took care of me before too. Also, dealing with the reps was wonderful. We’ve been with LifeLock for five years and I’ve told many people about how I was so thankful I had it because they were the ones who caught it. So, I recommend it all the time.

My husband and I both had fraud done to us for years and years. Somebody has got his social security number and his birth date, and it finally has gotten so bad I had to do something. And so I got LifeLock. At first, setting it up was a little frustrating because my husband does no computer stuff. I set it all up myself for him and me. And then there was a time that the LifeLock rep said they needed to talk to him. I'm like, "I set this whole thing, the passwords and all that." It was getting screwed up. And then, I'd have him call in. Then finally, I did a power of attorney, got that notarized and then they finally would talk to me.

I had an identity theft recently but it started back in December. Someone opened an AT&T account in my name. LifeLock caught it, took care of handling the claim and then contacted the credit bureaus. Eventually, this guy tried to rent a car under my name from Enterprise Rent A Car. LifeLock took care of handling the claim on that side and caught this guy. It's all taken care of now but I never would have known about the identity theft if I didn’t have LifeLock. They’re pretty responsive too. You call them and get a claim adjuster right away then they email you. The whole process takes about a couple of days, gathering documents and information then sending it back to them. Everyone has also been super helpful and really easy to work with. They know exactly what to do with the situation where I would have no idea of what to do. LifeLock’s fee is the best 25 bucks a month I've ever spent.

Emailed customer service twice and called twice and twice was told the problem was on LifeLock's end. Still not fixed. I suspect LifeLock no longer supports Android 4.4.4. I was promised a fix in 24 hours but now seems to be a promise broken.

More and more breaches were happening and we kept hearing about identities being stolen. And since I've been a LifeLock member, there has been a couple of occasions where people have used my identity to try and get credit cards or set up cellphone accounts. And LifeLock called me, and sent me alerts to let me know that something was going on, and to respond to what was going on. And they stopped them before the things got set up.

I had an account with LifeLock for six years. I had it so if anything happens, they would take care of everything. I know that we can do it all by ourselves but I don't have the time to be tracking down everything. I like the comfort of knowing that they are there. Their reps have all been very professional and very helpful. I received a couple of notifications from them when there was a fraudulent activity with my social security number and my date of birth. It's one of the best things about it. I like their proactive approach and that they take care of everything behind the scenes. It has been a very positive experience since day one.

Last September, I ran into some issues with my phone company. Somebody hacked into my account in Yonkers, New York so I worked with their fraud unit. Then I had to continue with LifeLock from there and up until two weeks ago, I’ve had issues with the people who tried to open accounts and get credit cards. And I have to compliment every area that LifeLock covers. I am greatly appreciative of all the work that the LifeLock staff has done, as well as their knowledge and professionalism.

Someone has my social security number, date of birth, name, and address, and they tried to use it and when they didn't get anywhere with it, they took it to the dark web. I got alerts that my information is on the dark web from LifeLock. I signed up with LifeLock immediately after the first incident where someone opened eight bank accounts in my name. This trend has continued since September of 2015. And on the last couple of times that I've had contact with LifeLock, I wasn't very pleased at all with how they handled things. Typically, when I got something in the mail and I haven't heard from them about it, I called them. We did a three-way call with the institution where the accounts were opened in my name and talked to their fraud department and made sure that they were watching out for my information coming through when they closed the accounts.

I was part of a big identity theft with TRA. My wife had seen a commercial for LifeLock and decided to use them. They also offered the highest rate of protection at the time. When I got them, I haven't been identity theft hit. But in the last six months, I’ve been hit five times. LifeLock notified me on two of them, and three of them, I ended up notifying them. But they were able to help me resolve the problem. I usually call their number that they give me when they notify me. And I talk to an agent and they take down all of my information and look into it unlike the last one. They got into a three-way conversation with the bank that had an account opened fraudulently with my name on it and were able to help me resolve it over the phone with the bank.

There had been several attempts wherein people tried to steal my identity and were using my name falsely with credit cards and stuff that I didn't create. LifeLock has been advertised for the longest time so I checked them out and I liked them thus far. I had a situation and they were good by alerting me of what that took place. I was able to contact the people where all of these were taking place for them to block anything that was trying to happen. LifeLock is on the job about protecting you and stopping what's happening to people. I'm sticking with them.

We've been members for a long time and I was really lucky that I have LifeLock because it was very useful. LifeLock is the only identity theft protection provider we know that does what it does and is not affiliated with a bank or a credit card. It's a good service and they were always quick to notify me if there was any activity in my credit. People know to start opening accounts on a Saturday when the banks are closed but still, I knew by Sunday. LifeLock was the first to bring it to my attention and it seemed to come through later from the bank.

LifeLock was available for me when my daughter stole my identity and they had been wonderful. They helped me to prevent going to court over one of the bills that my daughter had put in my name, and they took care of that with $675. I had no negative experience with them at all and I really like the rep that I dealt with.

I feel that my name is being protected for all, especially large, transactions that I do. I guess as a question, I am wondering if you have all the information on me, to protect me. Or is it just my name that alerts you to investigation? Please advise. I guess the most reassuring an outstanding experience I have had with LifeLock, is that the last time I purchased a car, a 2008 Honda CRV; I was making arrangements for the purchase with the car dealership checking to see if I had really made a loan application for 15+ thousand dollars! That is keeping pretty close tabs! Thank you.

The people at LifeLock have been very professional with good customer service. I've been using LifeLock’s services for about seven years, and it's been reassuring that I get notifications when my Social Security is used, or bank accounts are being opened. It’s helpful to know that it pops up on their system and they notify me. LifeLock was mainly offered through work, and then after I’ve had a couple of calls with them, I decided to keep them. I'd tell others to do it as well.

Due to the lack of response of other identity theft protection providers, I chose LifeLock and I've been a member for quite some time now. It has worked on a number of occasions. They identified attempts of people opening up accounts in my name and their reps were easy to get a hold of. My experience with LifeLock has been all good.

LifeLock was the best identity theft protection offered at the time I got it and they saved me eight times within the last year. They would check for my social security number and everything that was out there and they would let me know. I have a counselor that monitors my account personally and anytime that there's an application opened up fraudulently in my name, they're on the phone with me with the company, and they just take control. LifeLock is a fantastic company.

I was a victim of identity theft and my company offers LifeLock among our benefits so I began using the service. On Christmas Eve while I was on my vacation home in Pennsylvania, my house was robbed and my tax returns were stolen. So there had been a non-stop flood of fraudulent activity but Lifelock was a delight to work with. When I get the alert, I tell them no and call them up. And every time I’ve called, they’ve been extremely polite. They would connect me with the credit company that the attempt was made on and do a three-way phone call to close the loop.

Quite a while ago after my identity had been compromised, I went online and did some research. I found that LifeLock had good reviews and they were very clear about their million dollar guarantee. Two weeks ago, they helped me when someone applied for credit on my behalf and we got it shut off. Lucky for me, LifeLock was persistent in contacting me because I was out of the country at that time. Once I called back, they were clear about what they thought had occurred and I confirmed that it was not me. They were almost insistent, even given that I was in a somewhat inaccessible location, that I stay on the line with them. They contacted the bank and questioned while I stayed on the line and we clarified it. It took 45 minutes, but we got it corrected right then and there. I've tried to work with LifeLock including my family and there ought to be some sort of discount to do that, but they weren’t very interested in doing it.

My wife's company signed us up with LifeLock for free, and I will never go without them again. They have stopped three attempts of using our name and social. Two of that was for my wife and one for me. They got a hold of us right away to say what was happening. They were very friendly in customer service. The attempt on my account was at a dealership and LifeLock called them to say that the person applying wasn't me. They kept me in the loop all the time. They went back and forth and they had the dealership call me and we did a three-way phone call. And we were all on the same page that it wasn't me. Then the dealership ended the application process, which was within three hours of them applying.

LifeLock has helped me more than a dozen times. I would get alerts on the app and they would call me within a good 24 hours. I don't even get a chance to call them. They call me. I've recommended LifeLock to everybody.

I called LifeLock for last four days to find out why I haven't been alerted about something. The people from the Philippines answer the phone right away but they barely spoke English so I asked for somebody in the United States. They transferred me and I stayed on hold each time for over an hour before finally hanging up. I had gotten no help four different times, which is a real problem. When it with reps from the United States, the interactions have been great, otherwise it was not. A while back, I had one supervisor that went through all the credit union with me who was fantastic. That was three weeks ago and I never ever again spoke to anybody that was American after that. I had an identity theft problem and LifeLock has been helpful. Then, for some reason, every single night I get a LifeLock email that says, "Log into your Wells Fargo to make sure you could log in." LifeLock is serving a purpose, but it's conflictual because you can't talk to anybody.

LifeLock has been around a long time. I have known about it but I just couldn't afford it. Also, Rick Harrison has LifeLock also and I recommend what he has. Plus, LifeLock got a good report by Consumer Reports. They came and told me when somebody tried to register my social security. Also, I got notified that somebody was trying to open up a credit card. I was scored on the Black Web score and I like what they were telling me. They called me and verified what's going on. Anything that happened to my personal information, they let me know. They called up the store that tried to open up the credit card and resolved it. With LifeLock, I can find out my credit score without going to the website 'cause it's already on their record. LifeLock is great. I take it as my bodyguard. I love it and I'd recommend it to anybody. I got my wife, my son, and myself all on the same team. I'll keep LifeLock as long as I can afford it.

With everybody stealing somebody’s identity these days, I decided on getting protection and went with LifeLock. My sister said it was one of the best. I've been using it for about two years now and whenever I apply at anything, it alerts me automatically and if it's not me, they automatically get right on it. And there was one time that an Amazon account came through that I did not do and the LifeLock team jumped on it. They called Amazon's credit card company while I was on the phone and got the issue resolved and got it removed off of my credit. And so I'd recommend it highly to anybody because they're very quick and efficient on what they do and always very polite.

Very disappointed in this service. I opened a Firestone credit card through Credit First National. I fully expected to receive an alert from Lifelock. I received no such alert. I did receive an alert from two free credit monitoring services that I have. But nothing from Lifelock. When I sent them an inquiry asking why, I received a response saying that Lifelock does not monitor all transactions.

I do a lot of shopping on the internet and at the time I joined LifeLock, it was the only provider offering to fully restore your identity and your credit to where it was. I wish that the service was priced a little cheaper but LifeLock has helped me very much. The service I received from their reps was fantastic. They stayed on the phone and went through everything with me. I loved it.

I've had a couple of bad experiences and in today’s society and market, we are out in public many times and everything is on the computer. So I thought it was a good idea to protect myself. I trust most of the people on the Patriot channel as well as most of their advertising so I chose Lifelock as my identity theft protection provider and I’ve had Lifelock for a little over a year now. I had an identity theft a couple of months back that we are trying to come up with a solution and get the case handled now. I went from an 800 and something Beacon to a 590. Lifelock is still up in the air right now to a 100% satisfaction. So, we'll see how they do and if they can get my credit back.

Your service has failed me considerably and wish to talk to a manager as your associates via call just want me to upgrade svcs you have not provided. As AT&T employee will discourage any fellow employees from your service unless ID theft notifications are provided!

Since my credit card got compromised, I got identity theft protection. My wife had LifeLock and now I've had them for about three years now. It picks up any time somebody tries to open an account and it's been opening credit card accounts, but two or three times, LifeLock has stopped it. Their reps are professional to the point, get it done and move on each time. They've been really helpful and when you need to do paperwork, they get it to you and get it done.

My husband and I wanted a theft protection service. Lifelock is a name that we heard before and it had a good reputation. My husband signed us up with LifeLock and I have been very pleased with them. There was someone who had gotten hold of my information and was applying for cards. I got a few calls and notices about that and the person from Lifelock that I dealt with on the phone has been really helpful. I love how the Lifelock team calls me. They acted like my concierge and walked me through the phone call with the other bank and told me what the bank was gonna ask or not ask so that I'd feel comfortable with what I’ll share. They also seemed to know all the questions asked on the other side and made it go very efficiently.

With what's been going on with all these companies getting hijacked, we decided to get identity theft protection. I looked into other sites but LifeLock also covered what they did. So why would I do three when I can do one? And so far, our experience with LifeLock has been really good. About a month and a half ago, we had somebody try to get credit cards, have the name changed and use different addresses. But the guy wasn’t too smart because he put his home address in where he wanted them to go so it wasn’t too hard to find the situation. The LifeLock team was really easy to work with and pleasant. LifeLock keeps tabs fairly well and I'd recommend them to anybody.

My brother talks about LifeLock highly so I took his word and I got them for my protection. I've had them for about four months now and they've been good to me so far. I had called them one time and they got my problem solved.

I handle all of our affairs and there was a time when I noticed something strange on my husband's credit. There was a credit card applied for but my husband didn't even know how to go online and apply for it. So I decided to get LifeLock for me and my husband. The price is steep but it has been worth it. Since having them, someone had gotten my husband's social number. And LifeLock had helped me every time I needed help and get things cleared up. They've all been nice and they gave me little tips that I didn't know to do because I've never experience anything like this before. They've been great for me and my husband, and I've recommended them to several people.

People don’t come and steal your money anymore. With today’s technology, it's easier for people to go online and steal everything you’ve got. I'm 60 years old and LifeLock has helped me a lot since I got it. Within 24 hours, they caught things happening in my credit and attacked it right away. They notified me and I took action. Still, their reps were even ahead of me. Whatever happened to me, they took it like it was happening to them. I was amazed that the company had enough manpower to do that. It's so comfortable when I have somebody like LifeLock behind me. It was not like going to lawyers where you are put behind a burner because they’ve got bigger cases. LifeLock took each one of the $1 deals like they were $1,000,000 deals. That was the first time I felt like I had a big brother watching me. The company helps society a lot with today’s technology and computers. They're watching everything which is perfect.

LifeLock has been fabulous for me. It's been a long time that we've had them. I had a problem with Macy’s before. We looked into something that could protect us and they were one of the first that came into being. I just had my birth date, my name, my Social Security number stolen and they're working with me now on a case. They’ve been very helpful. I don’t know if I could have done it without them. I'm gonna continue to stay with LifeLock and I have already recommended them.

I had used LifeLock a number of years ago but there was no real threat going on in my life so I discontinued the service. Then our identity was breached with the Equifax thing so I called LifeLock back and signed back on. They're fast, efficient, thorough and competent. I feel entirely safe in what they are doing for me. A friend of ours had his identity breached and had signed on with a different company but he was not happy. I told him it was not worth a cheaper price to go through that, and to call LifeLock because they would take care of him. LifeLock has the most outstanding people I've ever worked with in that kind of situation, and the customer service was awesome.

I work in technology. With all the breaches and the extreme ease of people stealing data, I wasn’t hip on letting that just to go by chance. They caught a breach about two weeks ago. I saw the issue popped up and they handled it fairly well. It was within 10 minutes of when it has happened. I'm glad that I had them and they were extremely helpful.

LifeLock does a good job. It is easily a good service. If something comes up, they would take it up. They've helped me out twice with people trying to use our information, and their reps were always very pleasant and knowledgeable. It was very good working with them.

I like LifeLock a lot. My dad told me that he had it and that I should get it as well, following an incident of identity theft that I dealt with back in November. And now, every time that I get a notification that someone is using my information to get some kind of credit inquiry, LifeLock would call me in a day or two and stop it right away. Their team has been very nice to me and when I had problems with certain banks who have me on hold forever and then I would get upset, LifeLock will just stop it and they would say whatever to the bank and I would be like, "Okay, we're on the same page." I really like all the people that I've encountered at LifeLock. And so, I'm trying to get my Ma to get LifeLock too because it's very good. And if I have any friends that deal with identity theft, I'll definitely tell them they need to get LifeLock for their security.

Same alerts repeat 24-48 hours late, not smart software! I signed my wife and I up through work for the base service and they do nothing special from what we can see. Had to turn text off alerts off because they would go off in the middle of the night for transactions that took place from 8-36 hours ago. That is the other thing, the data is late not even within an hour of a transaction.

Watching LifeLock commercials on??? Reminds me of a scam. Why? Cuz if you own a bank account and most people do the banks fraud dept Will alert you. If you have a credit card and most do the fraud dept Will notify you. LifeLock is not needed. It to me is a scam.

I want to gove a huge thank you for LifeLock promptly emailing me back about my confusing situation with an online and television shopping company that used my debit card for unauthorized activity even after I qualified for their method of payment (even without signing up for anything.) They never refunded me for one item and I have yet to see any apology or a refund for charging me the full amount for several items in one day putting my funds in the negative. Thankfully I was a member of LifeLock before this happened so I was quickly told of what happened to me was on the lines of identity theft. I called and emailed three companies that deal with corruption in companies to report the unauthorized use of my card. Thanks again LifeLock for being there!

Not a good program and protection. I have been hack and I lost money and also my SS was used for someone else. Providian was the company that service is better than the other one. Is going to be a little more than I can say.

I originally bought LifeLock thru Norton. I forgot my password, had to go thru Norton to change it which was ok, but then I was told that I had to go thru Norton to change my log on name. LifeLock gave me this log on name that was 36 symbols long. I never had a log on name that long as I'm sure not many others have either. No way for me to change my log on name on the LifeLock page. Very troublesome.

I was having difficulty removing some bank accounts. I texted LifeLock with my question. I had an answer within 15 minutes and accessed my account and completed my task. Great job lifelock. Another plus is access to a real person if you are not comfortable with computer generated answers.

I don't really know why I pay for Lifelock. Since signing up, it hasn't notified me once when me or my wife has applied for credit. If it doesn't notify me of real credit apps, I am dubious that LifeLock will flag identity theft attempts.

I have used LifeLock for many years. Currently my credit union account is not connecting. Credit union says it's for Lifelock and Lifelock says it's for the credit union to resolve. Meanwhile my accounts are not protected. I was instructed to delete credit union accounts and re-enter them. System will not allow me to re-enter them.

I recently had some fraudulent attempts made using my social security number and birth name. LifeLock offered a broader approach to privacy theft, so I went with them. I’m still getting and handling some of my own complaints before LifeLock gets them. But when LifeLock gets involved, their staff is courteous and professional. They get right on trying to clear matters up and make sure that whatever fraudulent attempts are made are closed down. So, they're proactive in that. The representatives have always been good and my interactions with them have been outstanding. Due to my personal circumstances, LifeLock's service is something that I just have to have for this year.

There are 3 major credit checking companies that are used by credit lenders. I recently took out a car loan, but I didn’t receive a notification from LifeLock. How hard is it to monitor 3 companies??? Not sure what I am paying for.

I had just been hit by identity theft and LifeLock was an automatic upgrade with the Norton system. They have been very good too. They're fast and they stay on top of things. Plus they alert me and keep me informed. As soon as you get hit. They’re on the phone with you and they’re calling the company that had the application made. They’ll stay on the line and you talk to them about what's happening with the company. And then when it’s all said and done, they check back and make sure all your questions have been answered.

I was surprised at how fast I received a reply to my email concerning a Financial Alert that was very troubling. After doing more research on my part I discovered that my answer to the Alert was wrong and needed help to correct. It was all taken care of without any more time on my part. I was very pleased with the result.

We’ve been on LifeLock for quite a while and so far, we’ve been very happy with it. We had a credit card default a couple of times, and they went ahead and took care of most of the problems. They did it quickly too. Dealing with the LifeLock has been very good as well.

I had to cancel LifeLock after 6 weeks- they never gave me a 30 day trial and aren’t refunding the $. I had 2 things they never caught and thank goodness it was me tightening up my finances. I was never alerted when I closed a bank account and walked out with a 6 figure check. I was told they don’t catch everything and I have a million in protection. Every time that was their answer. I opened an Amex card online - same thing. The added answer was that don’t partner with all banks or Amex etc. My credit cards give me alerts on any credit score change by email and every transaction appears on my iPhone as well as my Visa and Amex’s have best fraud protection ever.

Everything has been great with LifeLock. I had an identity theft protection issue and I decided to tackle it before it could get worse. When I called LifeLock in the very beginning, I spoke to someone who was rude and ignorant about what was happening. It only happened once though. Cecilia, the person who they have assigned to me, was pleasant and did a fantastic job. So far, LifeLock has taken care of different accounts that weren't mine. They have disputed and cleared them. However, I am waiting for them to restore my credit to be where it used to be as this would take a few weeks or a few months. But they’re working on that now.

My car was stolen with all my stuff in it, and my identity got used. I just got my paperwork sent in today. I haven't gone too far with any other service yet, but LifeLock is monitoring and helping me to see where else my information has been used. So far, learning about all the different reports and things that I wouldn't have previously known about or how to handle has been helpful. However, I've had a hard time getting a hold of a particular person that was helping me originally. But when I have spoken to him or when he has called me back, everything's been fine. And when I've talked to anybody else when I can't get a hold of him, everyone's been super helpful. One time, I left three messages in a week and he was never able to call me back, even though his voice mail says he'll call me back within 48 hours. Then I called again and a sweet woman answered the phone and was able to help me. She said she'd leave a note and let him know.

After Experian or Equifax got breached, we decided that we needed to do something. I've seen LifeLock's advertisements on TV and went with them. Although I haven't had them very long, I have been amazed with the times that they've already caught people trying to open accounts on me. I've talked to several reps, they'd get the bank or whoever it was on the phone, then we'd do the conference call and get it all straightened up every time. They took care of everything quickly and I was amazed at how well it worked. I've bragged to everybody about how LifeLock has already saved me and it's worth every penny I pay, and have told them that they really need to at least check into it.

LifeLock has truly made me feel safer to know that they are watching out for me on the web. I don’t have much but with them what I have is protected. I was in the furniture store one buy my daughter a mattress for her bed. When I got to the counter the cashier told me that a security block was on my account. I knew it was LifeLock. So I called LifeLock from the store to let them know that it was me at the furniture store. Thank you LifeLock.

Our daughter bought LifeLock in Walnut Creek and referred it to us. My wife and I both have it now. I needed it because I got robbed in my office and had my briefcase stolen where all my checks for my two businesses and tax returns were. So the robbers had everything they wanted including my computer and LifeLock has done a good job stopping all accounts. We stopped the computer the first day by calling at them and that was easy through Mac Care then my insurance replaced that.

When I mailed in a payment (money order) I did not know that payments were only accepted by credit card, and such. So instead of you all mailing money order back to me you all properly disposed of it. Good right. No because now I have to wait 4-6 months for Money order to not be cashed. Keep my receipt, show proof and then wait 6-8 weeks for it to check out that I didn't fraud them then they will mail me a check to cash or deposit. So all the total time lost for my money. 1/2 of a year before I get my money back. Not happy.

LifeLock was included in another service that I signed up for and it was a good value for the price. They send me text messages whenever there's something suspicious. And it could help like sometimes the banks won't approve charges when they think they're suspicious. That interferes with our ability to be consumers because you get denied the charge at the register and we have to come up with a different credit card. By the time we find out that the bank thought that might be suspicious, that's already moot. We've already gone past that. I would just hope that they could coordinate better somehow with LifeLock and just use that to a way of notifying you after.

LifeLock was the only one that came to mind when I found out that I had been a victim of identity theft. They were great. They've taken care of everything they needed to take care of and they've gotten things removed from my credit report. They also went to the companies and made sure I wasn't liable for payment of things that were opened in my name. Their reps were very professional and friendly. LifeLock is the company to go to if you're going through identity theft. The biggest deal was making you feel that you are not alone because that was what sold me.

Lifelock has always been held up as the ultimate protection device. In that I have had no problem. But I received a notice that my credit score had been updated - I went to check. Ah, "Sorry this service is not available, please check back later." 4 times - same response. Sent a message to the company and I got the standard read from the book replies - "Well, it's not OUR fault. Must be something in your system." And to my question as to whether agencies trying to check my credit got this - no answer. Absolutely not helpful. I wonder why I am paying for a service I cannot access.

I recently purchased LifeLock Standard to monitor my personal information. Within a very short time, I was shown where I had a medium risk factor that I needed to address. I accomplished the task in short order by Faxing an opt-out order to the website. I'm thinking of upgrading my current version of LifeLock. I feel a great sense of relief knowing that they are monitoring not only my personal information, but my investment accts. as well.

LifeLock was the most prominent one, to my point of view, and it still is. I got it for myself and my wife, and I got it for my parents, too. My parents just passed away, but they were protected by LifeLock, so it worked well for me. I have gotten contacted that somebody’s doing something that is not legal, and you folks took care of it very quickly. I suspect the problem that I have got now began with the hack of Experian. And after that, I began to get notices that people were using my identity for things that were not me, but that has been stopped. The people I’ve spoken with were very helpful. They have facilitated a conference call between the part claiming that I opened a credit card account, and myself. It happened once, and in other times, they ran the ball with another credit card operator, so that solved my problems.

My nephew's identity was compromised, and it took him forever to get it straightened out, so I joined LifeLock and I've been a member for over a year now. When my identity was compromised, they were very, very helpful. The reps were all very, very nice and very consoling. If they're busy, they call you back as soon as they can. They're always there when I need them. I recommend LifeLock to anybody that's looking for a protection agency.

I was debating whether I wanted to spend the money to do LifeLock but I'm really glad I use these people. That was the best money I ever spent 'cause you never know when something's gonna happen to you. If something does happen, I know that they can take care of it for me. I can just do my job and I don't have to worry about it. They have all my bank account information and they do the dark web monitoring too.

I'm getting older and starting to get things paid off, and I don't want to get into big household stuff, so I decided to get identity theft protection. LifeLock had a pretty good score on Better Business Bureau. I've had them for a long time already and they are the most well-known ones I know. There was someone using my Social Security number for a credit card in California, and they called it the next day. It’s well worth the money. Customer service was also great. They definitely wanted to make sure things got done and taken care of, and I easily got a hold of the right people to make sure there were no issues. They even did the joint call between me and the other people and it all worked out good. It was just a great experience, and I even got my wife on it.

My identity was stolen and someone charged all my credit cards. I saw LifeLock on TV and I've been with them since January. So far, they have been really great. My credit was hacked before I got them, so they couldn't help me with the things that happened before January. But they've notified me about everything that went on after. They've been on phone calls with different companies with me such as the credit departments in different stores to help try to clear things up. But I haven't heard from LifeLock in a month, so, I'm assuming that there's nothing else going on right now. I've recommended them to several of my family and friends, too. Their service is necessary nowadays and I wish I had them all along then none of that would have ever happened to me.

I've had LifeLock before Identity theft was a big issue. I kept paying my premiums. I am so thankful I did because this world has changed and LifeLock is a Must. Without it, it's like leaving home without your wallet. They have been with me every step of the way. Thank you LIFELOCK.

I had my identity stolen and an ID fraud. A colleague at work told me about LifeLock and as a result, I contacted them and signed up. This person who stole my ID tried to open credit card and bank accounts as well as take out loans and LifeLock helped me manage all that. They contacted different vendors and made sure that all these were tagged as fraud. Their reps were very good, cooperative, and very professional. For instance, when we called one vendor and there was going to be a 30 minute wait time, they stayed on the line where I was able to get off. Long story short, they’ve saved me. They’ve kept me from getting in a lot of trouble with all the issues that I’ve gone through. I would recommend them to others.

I was caught up in the Experian deal. LifeLock seemed to be the most reputable identity theft provider. And so far, I've been very pleased with them. They've caught at least three different attempts at opening new accounts using my name. In one specific incident, a member of the LifeLock team got a three-way-call going with me and Fingerhut to where someone had tried to open an account in my name, and got it straightened out. It's been very professional dealing with them and I appreciate that. I've already recommended them to a number of friends.

I've had LifeLock for a month and I've noticed already that they are on top of things. They alert me of anything that may look out of the ordinary or that I've put alerts on. They've already proved to be a reliable source for security and for making sure your personal information is safe. I watched their commercial late one night, and could not believe the stories I heard. I too was a victim of identity theft years ago, so I'm well aware of the nightmare it causes. I continue to recommend this to others.

I've had Lifelock for several years and have been very satisfied. I've had Norton Antivirus for several years and was satisfied with their product as well. When I heard the two companies had merged, I purchased a "bundled" package from Lifelock. Big mistake. They sent me a link to install a new version of Norton and remove the prior version. When I did so, I downloaded the software and thought everything was fine, only to discover nearly 3 weeks later that Norton Security Online is not actually working and I don't have virus protection. Since then, I have tried probably 10 times to install the software but have received error messages with frequent requests to restart.

I was very pleased with the service that I received from LifeLock. It was AOL that I got involved with it and I was already with LifeLock when it happened. I was concerned at first because my son was a victim of identity theft and I knew how tough that could become. But in the end, it was a nonissue and that’s the best kind of result. Apparently, there was a mistake and it turned out that there was no attempted identity theft. LifeLock's reps were able to do follow ups and find out what was going on. They put me in contact with individuals that could give me some assistance on the issue and things worked out really well.

We got LifeLock after something happened and they've been good. They've alerted us every time that we've had identity fraud and they've taken care of it. And they've done well. Their representatives have been wonderful, too. I'd suggest others to spend the money and get LifeLock because it's worth every penny.

LifeLock has a million-dollar coverage and getting them for my wife and myself seemed to be a good idea. I've had LifeLock for about 6 years now and it's been good whenever we have had to speak with them. They've informed me. When I first started out, they had one plan and that's the plan I got on. Then they came up with another plan, and now they have three plans. The first plan covered everything originally but then it didn't anymore. Still, I'm going to need it for now.

After seeing a lot of commercials of LifeLock, I thought it would be good for me during my situation. So, I called them. The representatives from LifeLock have been excellent. They're on time with calling me when someone is trying to use my information. And if somebody does use it and I have to battle, they're ready to go to court and battle to keep my credit in line. LifeLock is excellent to have. They work with you and they're very knowledgeable about what they do and say. They promise if anything happens that they'll take care of it.

I did a little bit of going online and LifeLock had lots of great reviews and it was the one that stuck out to me. When I had my identity stolen in October, they jumped right on it and finally ended up closing in February. Their customer service was second to none. They always kept me in the loop, they kept in contact with me, answered any questions I had, and they were always available. They take it personal, which is really helpful when you’re a victim of identity theft.

I tried to give you current information but was cut off with difficult ways to give information- I am NOT computer savvy! I want to update my profile but never have success. I also wanted to add my new husband with your services.

We had a problem when our accountant had his computers hacked and the hackers got our information out of the computers. Somebody told my wife about LifeLock and she signed us up with them. LifeLock has been great. I’ve had numerous issues with people signing things up and LifeLock has informed me immediately each time this has happened, and they contacted the credit unions and got things put in place to take care of the issue. I’ve had several phone calls from the LifeLock team to make sure that it was my account that checked the information and then they always stayed on the line with me when I was talking to the credit report places. LifeLock has been on top of everything and they have stopped numerous credit card transactions and other things that we would not have known about. They have done a fantastic job for us and I couldn’t be more happy with them.

The enhanced monitoring package is well worth the added expense in terms of a more personalized and hands-on experience. With a few tweaks to the wording of the actions desired, their online site will be perfect. Live agent I spoke with could not have been more helpful. Would not subscribe without access to a live agent.

I watched Fox News and I saw an advertisement for LifeLock and thought it would probably be a good thing for us to have since I work for the government and there was a DOJ hack and a lot of government employees lost their personally identifiable information. When I had my identity stolen about a little over a month ago, someone had a credit card in my name, and they notified me. I was able to cancel the account, filed a police report, put credit watches through all the credit agencies, except for Experian -- they were horrible and they told me just to contact LifeLock. But, everyone else was great, so I had a really good experience. The LifeLock team was amazing and helpful. They follow-up on everything and they answer my questions really quickly. The customer service was amazing. I never, at any time, felt like they were trying to rush me or put me off, so that was nice. I have recommended them to other people already.

I had received something in the mail and I thought I was at risk. It was for a bank account that I never opened. It didn’t have money in it or anything but I just thought getting a LifeLock was a good idea. I had been in and out of hospitals for surgery and I think that’s where my information was accessible to people. So, I just wanted to make sure it wasn’t an issue.

This criminal identity theft has been going on for more than 25/years. The courts have allowed these criminals to use my information and to say and do things to damaged my life. I cannot get anyone to do their jobs to protect me as a US citizen. It's like the criminals have more rights. The people the organization do not care if a criminal does anything to citizens. I have loss all jobs because they think she is the victim because they allowed it to continue for years. Allowing me to be a victim of ongoing abuse by others because of defamatory of my character.

I think LIFELOCK is the best program I have ever purchased. I know I can depend on them to watch for any possible charges on my checking account that are not done by me. I would recommend this program to everyone.

LifeLock is a company that seemed to know what they were doing, and we’d heard a lot about them over many years. We first noticed that somebody had tried to apply for a credit card at Capital One and we called Capital One because they said that our credit card had been denied and we hadn’t applied for one. Capital One said that the people who applied had my wife's name and mine and our social security numbers as well, but they had failed other questions with Capital One. But because somebody has our social security numbers, we decided to join LifeLock.

I wanted to protect my assets and my identity. I don’t trust the credit agencies like Experian, Equifax, and TransUnion, and LifeLock seemed to be more secure. It monitors my transactions, my credit, and I am also counting on them to monitor for unusual activity, so it’s helpful. However, the girl at the customer service is not good, and the wait times are not great -- it takes maybe 20 or 30 minutes. Also, the fees were a little high compared to other agencies. $29 a month is kind of excessive. Nevertheless, I’ve kept the service for a while.

LifeLock found two different things before they became problems. The vetting process when you call is very thorough. And I was very pleased with it. I would recommend everybody to get LifeLock.

With the situation that the world is in today, with all the hacking, it was wise to look into identity theft protection. I called LifeLock and was very pleased with what I was told by their personnel. Their reps were very professional and eager to answer all my questions. Having their service gave me peace of mind knowing that they got my back all the way. I would recommend them to anybody that was considering to start with protection. Go ahead and ask them any questions you have on your mind and listen to their answers.

A number of years ago, a relative got a hold of my social security number and once he had it, I'm sure he never forgot it so I put a fraud alert on my credit reports. My mother had LifeLock and she told me about it, so I went ahead and got it as well. I’ve gotten a couple of alerts and they've called me or sent me emails. One time, somebody used my information to apply for a payday loan and it didn't go through. There was another issue with a service like that which LifeLock caught. Their team is pleasant. They would usually call, answer a few questions and inform me of what they found. They'd send me an email with what I need to do, if I need to print something out and mail it in and follow up with information. It’s usually just a few minutes, answering some questions to verify my identity, and then it’s all taken care of. It's a really good service and I highly recommend it. It’s also reasonably-priced for everything that you get. I love it.

Our LifeLock service was provided through our annual employee benefits plan. It was one of those things that we chose to have and right after we chose to have it, we had some security theft. Every time there's a credit hack, LifeLock tells us. We recently had an issue when my identity was stolen and somebody applied for a credit card in my name. LifeLock's reps called us and they were all pleasant and nice. They followed up with the necessary department, called the bank involved, and got the account locked down. Then they sent me a form that I could fill and claim any lost money, so, it was pretty good. Now, we have the entire family on LifeLock. Everybody should get it.

Ten years ago, people took business loans on my name for a total of 1.2 Million. I'm still fighting that. My wife and I have lost everything. We had two financial crimes at the same time. One federal judge cleared me of everything. The second federal judge won't accept it. And someone back in my hometown, was able to get my Credit Union bank account numbers. Someone back in Holton or Hancock, Michigan tried to pay their Charter's, their cable bill. They took my bank account numbers and according to Charter, they had checked me. So, when I got my bank, we got a hold of Charter and we got a hold of four different supervisors. Two of them said they would pay me out of cash management. The other two said they wouldn't pay me and didn't consider that fraud.

Shortly after purchasing Lifelock for both my husband and I last year, my husband passed. I contacted Lifelock to cancel his account. I have been unable to get in to my account; everything continues to come to my deceased husband including surveys, billing etc. Very hurtful to a surviving spouse!

My Credit Score dropped 43 points. I was not notified of this. The girl I spoke with was polite, But, I asked how I could find out why it dropped. My perception was she didn't know how to find why and she wanted to get me off the phone asap. In this type of business perception is reality. The last time I had to call Lifelock about an issue, I was on the phone with a manager that also couldn't help. I will be dropping Lifelock at the end of the month.

I am a bit disappointed. Over the last year both my VISA and Discover cards were both used and this has happened 2 times to each card in about a year give or take a month. My reason for disappointment is LifeLock did not detect or realize this until I made them aware of it. First time it happened I caught it when I got my bill and was going over my statement before paying and there were tickets charged to Jet Blue airline. I think it was over $1000.00 so I called and notified VISA and they dealt with it. Then I attempted to use my Discover Card while shopping a day after the VISA incident and my card was refused in Walmart. I immediately called and sure enough someone had been buy electronic equipment. Discover realized it was not me and froze my account.

LifeLock sounded like it was the best. My credit card is always over there and many times I had problems with people using my credit card so I call and I cancel the card. But then I say it might get worse than that one of these days. I recently had someone stole my identity. With LifeLock I thought it would just say, “Give it to LifeLock, and they’ll do everything.” But no, there was lot of stuff for me to do like a lot of papers to fill out. But in the end I still felt comfortable having LifeLock in my corner. The lady I'm working with was very good. She would email me and she would tell me what’s going on. She would keep me informed and she would say that if I had any problems, I could just email her. I would recommend LifeLock.

I’m more of a high net worth individual, and my wife and I were concerned about identity theft. I figured I might at least have some protection. LifeLock advertised the heck out of it and my friend worked there. Initially, we got notice through email and text, and then after that, made the phone calls, then they arranged for a time to contact us. They did everything they told us they would, so I’m very pleased with the service.

I’m a senior citizen and I've been listening to a local radio station in my area for years. Rush Limbaugh, the moderator, has the commercial for LifeLock saying that if I mentioned the radio station when I signed up, I would get a 10 percent discount, so I did it immediately. The money that I pay per month for their service is worth it in the end for aggravation.

Somebody was trying to steal our identity and I didn’t know if there was any other thing, but we had to move fast. When somebody pretended they were us and had opened an account or attempted to open an account, LifeLock knew before I did and they called me, gave me a message and asked if that was me. Then, they called whoever the company was with me there. So, I didn’t have to wait forever online and we took care of it right there and then.

I heard about LifeLock a lot but I don't ever follow through on anything. Then I decided to get rid of AOL but they talked me into staying with them because they had a deal with LifeLock. So, I stayed with AOL. It was the best thing I could have ever done because when my identity was stolen, I wouldn't have had any idea and I would have been totally overwhelmed. So I'm so grateful for the way the fates took care of me there.

I just bought LifeLock through Norton and cannot get it to go on additional devices that I paid for through Norton. Bought 5 additional devices. Spoke with Norton (after finding a person that spoke native English) and were not able to help me because they are not doing support for Lifelock yet. If Norton is selling the product why are they not doing the support? Norton also charged me for additional software that they said I needed to go with the package but already had so I was able to get a refund. Looks like one hand doesn't know what the other is doing. Norton rep did say they would have a Lifelock rep call me by the end of the week to figure it out. I do have Lifelock installed on my computer but still waiting to get it on my wife's computer and that is where I need it the most. Any chance on speeding this up?

Arrogance is rampant - It is obvious to me they could care less about customer satisfaction at this point. I am really concerned if any identity theft did occur they would help. They fall back "clerical issues" or me not knowing how to work with The Company.

I had a problem with identity theft and figured I ought to get protected. LifeLock seemed like a good way to do that. Their team was very helpful and professional. Every experience I've had with them has been very pleasant. They stuck with me and call whoever the problem is with. I get the problem resolved with me on the phone. They don't leave me out there on my own and give me a phone number. Before LifeLock, I didn't find out about problems until they went to collection. LifeLock is ahead of everything.

There was an infomercial for LifeLock on the television Rush Limbaugh and our lawyer suggested we sign up with them. We have a trust and he was a trust lawyer. He was a pretty good guy and he seemed to know a lot about stuff like that, so we took his recommendation. When we got a letter in the first part of February from a collection agency that said we owed PayPal roughly a $1000 for an account that we didn’t open, we decided to give LifeLock a call. The person we talked to, Chris, was outstanding. We came up with a plan and we’re working on how to react to this. He stepped up through the process and said that we had to get a hold of six different credit bureaus and file the statement with the Federal Trade Commission. He told us it'd be a little daunting but he'd be with us all the way. And so, at this point, we’ve gotten one of the credit reports out of the six. But so far, we’re absolutely tickled.

My experience with LifeLock has been very good. They're there when you need them. When you call, they're always there and they never put you on hold. They always answer the phone and try to address your concern. I had one conversation with one of the representatives and she was on the line with me with one case I have. I'm in the process of figuring out what's going on, and I had to call them and give them some information about a couple of things that happened that I know they're not aware of, or maybe they are aware of but waiting for me to say something. It was a three-way call and it went nicely. They're always willing to help.

LifeLock has been excellent. I recently was a victim of identity theft and a credit card was opened in my name. When they noticed that a new account was opened in my name, they called and asked me if it was me. I responded with a no, and it was sent to the bank and then we had a three-way call and they explained everything. They sent me some papers to fill out and encouraged me to file a credit report and send them a proper report. And then they'd inform me, advise credit, and notarize to give them the authorization to act on my behalf like a power of attorney, so they could ask the case for me.

Back in December, LifeLock had a year-end special discount. I'm in banking and we were looking at the different companies out there for our preventive identity theft measures. So, I took advantage of the deal and signed up. LifeLock monitors the credit bureaus. I can also put in my mainly used credit cards and they have that information on file as well for additional monitoring. Their representatives have been polite, friendly and were able to answer all my questions.

I do not know my order number and that is one of the problems I have with life lock it is hard for me to get into and around. I have a hard time inputting information. Even this is my third time trying to get through.

Some years back, when I heard LifeLock with Rush Limbaugh, I feel like it was good and was like an insurance-type thing if my identity was compromised. Recently, I had my identity theft issue. And so, I called them. They didn't necessarily raise the alarm about it. I found it out through AT&T. They apologized. They're not able to monitor every transaction, but they were able to put that instance in their files. And they keep track of it. They sent me a note. So, after this incident this last year, I'm watching to see how well they are with how they respond and the insurance that comes up. But so far, it has been good.

I saw LifeLock's ad online and I tried it. I fell in love with it and I’ve used it ever since. I used two or three different companies, but the best one is LifeLock, so I discontinued using the other ones. I’ve been a victim of fraud for the last two months. In fact, I’m in the process right now of freezing my account because of the credit bills. I get a call from LifeLock almost daily telling me about a new fraud that has come up. They explain what it is then we go to that particular credit card company. We have a three-way convo and they close it out as a fraud. So, it’s taken care of right then and there over the phone. Most of the other companies want you to mail your concern and they want you to do this and that. But LifeLock takes care of it directly. I’m happy with it and I wouldn’t change.

When I went to the state police to get an incident report filled out, they said that it would be a good idea to call LifeLock. I’m 80 and my wife is 72. We’re still working fulltime to maintain our home. We make just enough to get by, and it was a hard thing for us to pay just the amount that bought the lowest protection from LifeLock. We would have gone for it if it was more in our price range. If the price range would have been like, $400 or $450, we might have been able to afford that without putting a lot of extra pressure on us.

We've had LifeLock for 10 years. I had my identity stolen and they helped me a lot. I just talked to a representative today from there. She told me that everything was resolved and she helped me set up a seven-year plan so that anybody trying to get information on me would be blocked. And she said that it all should be done and I should not have to worry about this particular incident again. It was handled very professionally and quickly, and I'm very satisfied with them. Anybody can get their identity stolen and LifeLock can help you out if that happens.

I was experiencing some ID theft and LifeLock was recommended to me. I had to report to LifeLock that I was having an issue. I was a member for almost a year and never heard from them. And then when I called to tell them about the activity going on on my credit card, they said they didn’t look into it because it was not considered identity theft because it was an existing account. And that somebody just stole my information and was able to go online and order some stuff. So, that was disappointing but I was given a lesson on what it is that LifeLock does.

I had been compromised three times so I started looking into identity theft protection. The main thing is that we can’t do all this by ourselves and we need the support of professionals that understand the system. And interestingly enough, when I went to the police department where I live, they just said “Do you have LifeLock?” and I said “Yeah”. I like that LifeLock notifies me if there’s a change. Like, for instance, I’m in the process of moving right now, so each bill that comes in, I change my address. And when that is reported, they send me an email or I get information through an app on my phone. They also have a bureau where I can look at my credit reports. And the people that I talk to on the phone seem to be very rather knowledgeable, very pleasant and helpful. Overall I’ve been satisfied with the service.

I've started building my credit back up and I start getting scared with me being a business owner, that somebody would hack into it, and they did. My social security number has not been used but somebody went in to a T-Mobile store, and bought two of the iPhone X, the most expensive phones, and put a $500 down payment and then for the rest, it's all in my name. I went to the license branch and they couldn't do anything. I said, "Somebody's walking around with an Indiana State ID with my name on it and their picture, and you can't do anything?" They said. "No."

Recent text messages sent to my phone on 2-7-18 & 2-8-18. After receiving the alerts on my cell phone I made contact with your representative. I only made one call and the matter was cleared very quickly and required no further effort on my part.

LifeLock was my provided by my company when they had all of my information stolen, including my Social Security number, from their payroll account. Recently, I had someone use my Social Security number to try and open up an account for a jeweler. It was on a Sunday morning and LifeLock texted me at around 8 o'clock asking if I trying to open up the account. I simply texted them back saying that I wasn't trying to open up any kind of account. Then they emailed me to verify who I was. Apparently, that someone wasn't fraudulently trying to use my Social Security number but the one he used was one number off from my mine. But even if he used my correct Social Security number, I would never have known about it without LifeLock.

We’ve been with LifeLock for a long time. My husband had just seen them and heard of them. He has been in the software industry and they were a very reliable company. I have a current issue going on and LifeLock has been excellent in helping me. They have caught the potential threats, have helped me with contacting the different companies and then they’ve also set me up with a restoration person. They also gave advice on what else to do. They’ve also contacted me, then they’ve done three-way calls with the actual companies, so it’s been very helpful. I certainly would recommend using them.

I have LifeLock Ultimate Plus membership. When events happened, I do not get notified until 30 days or later. I disputed my personal information changed with a Bank, that was not me... LifeLock did nothing. Weeks later, I verified with my bank; information was in fact changed without my consent, I had to go fix it. I also disputed a credit inquiry, LifeLock also did nothing. 15 days after I disputed with LifeLock, I received a new credit card that was applied on my behalf. Again, LifeLock did Nothing. I also disputed a new Application Alert... that I have not hear anything from. I question LifeLock's ability to protect. They have NOT done ANYTHING for me.

I've been a LifeLock member for years. It was something my husband decided on having. It's a wonderful service that alerts you in an event that you're being violated. They alert you to let you know if your identity is being used in any way. They give you the information to contact the person. Recently I was in a bad situation where I wasn’t able to speak because my husband had just had emergency surgery that morning. They wound up calling me but I haven't communicated with them completely.

I have LifeLock and I have Discover. And I think very highly of both of them. I'm very, very positive about LifeLock and I was bragging about them. I had called Comcast and I asked what their price was for a bundle with phone and they said $44. AT&T has reneged on it and I'm paying $83 a month, to AT&T. I said, "Well, I will be calling you when I move or change, but thank you." And LifeLock called me before a week was over. Someone had claimed they were me. Comcast has a new phone that they give and they had claimed to be me. So LifeLock caught it right away. When I communicated with them, it went very well. They're very cooperative and helpful.

We sent and email to LifeLock expressing our dismay with their decision to cut ties w the NRA. 24 hours later we received an electronic notice that our membership was cancelled. I was bullied by customer service and had to convince them I was a "regular person" (not the NRA) and that our cancellation was not at our request, but one that followed our unfavorable email. I wanted to know if this was the action of a rogue employee or a company policy to punish ideological dissent. After an hour on hold, waiting to speak with a manager, I was disconnected - never having aired my concerns. After 8 years well, I would have said they have a role, provide a worthy service and justify their cost of. Now, their integrity is in question and their politics suspect.

LifeLock's founder was willing to drive his Social Security number painted on the side of the truck around downtown where I live. It was persuasive combined with what the Glenn Beck Program had to say about it. I've been a LifeLock member for a lot of years and I have the ultimate plan. I've had four identity theft attempts over the last three years and one of them was just before Christmas. Six accounts were opened with my information. I have no doubt that it was at least in part due to the hack on Experian. LifeLock called me in the middle of dinner one night on a Saturday about 8:00 and told me they just wanted to know if it was me trying to open an account. And when I told them it wasn't me, they shut it down. Then an hour later, I got another call. They handled it all.

We had so many other problems that we experienced with or observed in just a year. On a number of occasions, LifeLock has called me to verify whether purchases were indeed ours which they were in the first scenarios. And then, just recently, around the holiday area, there was an instance where someone had gotten part of our identity and they made a purchase, and LifeLock made sure it was invalidated. That someone tried several avenues to get more credit and each one of them failed because of LifeLock.

I had to become an independent contractor in the type of work that I do. So, I had to open up additional bank accounts and the gentleman that I bank with thought that it was best to keep things protected and he recommended LifeLock. I've already had three attempts to breach my credit and they stopped them all. It is crazy but it's real stuff. I get on the phone with the LifeLock team and they contact the people. They're involved with the accounts that were open and they're pretty much my liaison to go between getting me all set up to do all the right stuff. They’ve been great and hopefully, I don’t have to use them again. But if they're there, I know that they are.

I have an in-home business which is a nutrition company, and my son lives quite a distance from me but he said I should get something like LifeLock and I did. I've had it for so long and I know it's there, and that’s what I expected. I got compromised a long time ago but everything seems to be going okay now. I would recommend LifeLock.

In general, I am happy with what I hope is decent service from LIfelock, although recently I am a bit worried. I got a notification from LifeLock of a change of address, as reported by one of the credit reporting agencies. The new address had NOTHING to do with me, and I appreciate the heads up, but all LifeLock could do was give me the number of the agency to dispute the "change". They are also still marketing to me, after I have been a subscriber for over a year, offering me the benefits of membership I already have. This is irritating spam, and indicative that their system lacks fundamental sophistication, if they are still marketing to email addresses that are already paying members.

Identity theft protection is very important. LifeLock is worth the money I paid for me and my wife to get it. If you get your identity stolen once, it would cost you a whole lot more than that. My identity was used on a credit card and LifeLock notified me of it way before I would have known. They're investigating it right now and interacting with them has been easy. They called on the phone and followed up with an email then they gave me a direct line to contact them.

My brother, Wes, has LifeLock and when I first experienced identity theft, he told me about them and explained to me how it works. I called them and used the promo code, Rush Limbaugh, then they told me I was all set up. They asked if I wanted to add my wife and I agreed for 10 extra dollars. Then, LifeLock offered us an upgrade, so I wound up upgrading my wife and myself.

I ran into an identity theft and I didn’t have LifeLock then, so I signed up and I've been with them for five years now. This is my second episode with them and they let me down. I thought they were more forward-thinking, but I've changed my mind. My first experience seemed to go okay. It was an identity theft and somehow, it was taken care off. I didn’t have any issues and I didn’t have to take the lead for it. I didn’t have to write pages of faxes and proof, documentation where my FICAs were or where the in-file credit with an address I've never even lived at was. It was resolved fairly quickly and it was done very well.

I had someone use my name to open a few credit cards. After that, my friend referred the LifeLock and then I used LifeLock protect. I called them, I explained that I had that problem and that I need to protect before they open a new credit card then they protect for that one. After that, I didn’t issues anymore.

I appreciate how quickly I can get ahold of a human over the phone. I've seen so many automated services fail me, so knowing a person is a few steps away is really comforting. I don't have much in the line of assets, but knowing what little I have is protected helps me sleep easy. It may be impossible to stop theft altogether, but this service does one better and helps you back on your feet. 10/10.

I still hope for good service and protection from Life Lock. However, I am experiencing communication problems. Life Lock has asked repeatedly for me to supply better information about connecting to my bank accounts. I have complied with their instructions to the best of my ability. They have asked again in the same words. I have tried again. I have sent messages telling them what I have done and asking them why it is not yet satisfactory. They just send me the same original request with no explanation.

Your company would be great if you could get your service to work. You have spent 7 weeks not calling me back about problems with my service. Fix it and you might get 3 stars. My service never tracks all my accounts. More than 3/4 of the time it only tracks half of them. Every representative has promised a call back from technical service and have yet to receive a call back at all.

They have helped me with possible fraud when people have tried to apply for loans. For example, it happened in the recent past and they have used my Social Security number. And so LifeLock intervened and called me and warned me by email and followed up with a phone call. They have treated me very well and I am very glad that we have subscribed to LifeLock. I'm very happy about my experience with them. I would tell my friends to subscribe and it is worth the money and definitely do it. There's just too much out there that is dangerous, risky and people trying to steal your identity. I would highly recommend LifeLock.

I was offered a really good pricing on LifeLock's service and this is the first year I've used it. Within two months of getting set up, they already caught an identity theft occurrence and that was pretty productive. But from the experience, I was initially informed of a breach and LifeLock did not reach out to try to remedy this situation for eight days. There was a lot that could have happened from when they knew about the incident and it was very concerning and disappointing that they waited that long to figure out the situation. I want some clarification on how they handle things when they know there's a breach and why it took eight days. But I’ve called several people about it and no one has explained to me why it took that long.

I thought it might be a good idea to have LifeLock after someone had tried to get on my credit cards. The fraudster charged a considerable amount of money on one. They have all my information. They used it with Kohl’s department store, and I haven't been in one of their stores for years so I knew something was wrong. It happened several times and we got it settled.

I suffered identity theft. We've heard so many good things about Lifelock and some of our other colleagues have them. At the beginning, I was frustrated because I would call and I would have to leave a message and no one would call me back. I'm a physician and I don’t have time. And the hours were a little bit off but then after I got to connect with someone, it was perfect. I got a dedicated person to help me and he's been amazing. I think it was Chris who's my account person. He stayed on the phone with me for three hours to resolve my issues. But I haven't followed up with him 'cause he emails some things that I have to fill out and get done. But they've been awesome. They're monitoring. If there's any activity, they reach out to me and they make sure that it's kosher, and that's huge. I would tell a friend to definitely go with them.

Dave Ramsey endorsed LifeLock. I had a lot of good success with other EOP's that he recommended, or his group recommended. So, I didn't go any further and went with Lifelock. They emailed me and said, "Hey, are you applying for this?" I said no. It was really easy to click in and answer all the questions and then within moments, I got an email that says, "This is what’s gonna happen. This is what you should expect." In the end it was quick, easy, and the follow through was amazing.

Where'd my Social and ID go? Cause since I faxed it to LifeLock nobody there can seem to locate it. It's great, ya know, cause I went to LifeLock because it appears while I live in my mother's spare bedroom with a 552 credit score somebody in Vegas bought a $185,000 house in my name. So I complete a legal name change and inform all the credit bureaus, Should be in the clear, until I fax my new id along with the old id and the certified letter from the court stating I've done a legal name change along with the Social Security number which goes with it to LifeLock. Huge mistake. They told me to fax it in then call them back. Then they said it, "It takes a day or so, call back tomorrow," then again, "Call back tomorrow", then it was, "It takes four to five business days, call back later this week." Then I received another email, requesting the same information. So I called again, and was told it takes four to five business days.

I first had a very inexpensive plan, from AOL. I think it was free. And then, from there, it just grew. Until now, it's not inexpensive anymore. After this identity theft came up, I took LifeLock's better plan. They have advised me on things to do. They're monitoring and they told me to call the credit agencies, which I did.

LifeLock has been wonderful and extremely helpful. They have a good name recognition and I got their identity theft protection service when I got divorced. Twice I've had people open up accounts with my information. They're small accounts but they are accounts and LifeLock notified me immediately and they were able to clear it up.

Getting an identity theft protection was a big deal for us. I'm an insurance broker and I see a lot of identity theft claims and problems going through, and I know the insurance policies don't help. My husband was most impressed with what LifeLock offered and also based on word-of-mouth. With LifeLock, I felt a little safer and I like that I would get alerted. Someone hacked into my Xfinity account before and ordered four new iPhone Xs and attached them to my account. LifeLock sent an email saying, "You may have a breach." And then, they said, "It's resolved. It wasn't related to your Social Security number. We're fine."

LifeLock is the best thing that I ever had. They saved my life and they’re the best because they’re low-rated, like the payment is good and they fight for you. I’ve seen them on the TV and I contacted them and they helped me. I couldn't get credit and I’ve been a victim of fraud and identity theft. For instance, someone’s got me living in a whole other address, and I never lived there. LifeLock contacts me and lets me know when something’s going on with my credit, unlike all the ones I had that didn’t let me know nothing until it was too late. Get Lifelock because you need it.

LifeLock is excellent. It's well worth what I'm paying for it. I've had some issues and Chris has worked really hard to help me get through some of the credit issues that I've had with the problem. Somebody has a tax ID number that matches my Social Security number that caused me a lot of problems and LifeLock worked so hard to clear it up. I plan on staying with LifeLock.