LifeLock Reviews

Emailed LifeLock a couple days ago regarding apparent lack of service and to cancel subscription. Received email from LifeLock today indicating that my coverage was no longer recognized after 8 or 10 years and to chose another type of coverage. That coverage included next to nothing unless reporting sex offenders in my zip code is somehow affecting my finances or security. I today requested via email a refund of the $175.50 that was billed on my 12-3-2019 credit card. Even though the cancellation was confirmed, I have my reservations considering the problems others have obtaining a refund through email.

There were 2 charges from LifeLock on my sister's credit card (she is elderly with dementia so I am cleaning up bogus charges). I called Customer Service and they told me that one of the yearly charges is for her husband (who has been deceased for almost 4 years). Since they are an identity verification/theft company, I'm wondering why they did not know he was deceased for so long. They are refunding the $99 for this year but they have been receiving that amount for 3 years for a man who is no longer alive. Just baffling to me.

I guess it has gotten so popular. They are hiring everybody because no one I talked to was able to provide any help in my credit card fraud case. Every time I call to get information, I am transferred repeatedly and asked the same information but never told anything substantial about my case. After 4 transfers on 3 separate occasions I have decided to cancel my membership. Credit Karma does much more for free.

I have LifeLock and it doesn't pick up everything. It shows that their privacy of mine is 96% which I don't trust. They do not pick up all financial institutions so you still can be scammed especially if some scumbag using your name only LV right to disclose what organizations they don't pick up so you definitely can be scammed by. I almost feel it's more of an insurance policy you buying for a dollar amount of restitution if someone scam you. I could go on especially about your email accounts and government documents. I could go on but I'm not just make sure you think it through when you purchase identity theft package and your privacy especially if you hate your personal information to marketing and you get spammed with a bunch of marketing and you'll know you're very likely getting your identity stolen.

I just received a call from LifeLock informing me that my charge did not go through for the month which I understood as I recently received a new card and was in the process of contacting companies to give them my new number. I get a lady with a terribly deep accent that I can barely understand a word she says and she gets testy with and informs me that I need to log in to properly answer the queries. I try to log in and guess what, she has kicked me out and I am not recognized as a client anymore. I try calling to ask if I can just speak with the manager and one lady rudely asks me what for, which I tell her that it is in regards to the customer service, and she replies, "What happened?"

Had LifeLock for years but until I was a victim of identity theft last year I never knew how bad they are. They notified me of one incident and never heard from them again. Subsequent to that there were more incidents which LifeLock never notified me. I changed to my ID card and they immediately notified me of negative reporting on my credit report. They gave me guidance on how to rectify this. It was successful. When I cancelled LifeLock they mailed me advertisements to join. When I called to get a small refund on my yearly membership I was scrutinized so much that I would have to go through several steps. I told them if they would have been that strict with my identity and done their job I would still be a customer. Do not join LifeLock.

Forget about it. If you have a current LifeLock membership, you will have to cancel the membership and start a new one to get Norton bundled with it. It's totally unbelievable that they now advertise on TV about getting both LifeLock and Norton, but when you try and get Norton bundled with you current membership, you get bounced back and forth between LifeLock an Norton representatives.

How much do I hate LifeLock? Let me count the ways... 1) LIFELOCK JUNIOR IS WORTHLESS. I have been paying for LifeLock Junior for over five years for all three of my kids. I ~just~ learned that two years ago, my daughter's social security number was used to open a credit card, and I never received an alert from LifeLock. When I demanded an explanation, I was told "Not all financial institutions are in LifeLock's 'network'." The CC account was opened with one of the largest, oldest financial institutions in the world. That this bank isn't a part of LifeLock's "network" is astonishing and completely unacceptable. This means there could be multiple accounts in my children's names out there that I was never alerted to and I will have to handle myself now.

On 12/12 I was notified by voicemail, and e-mail that somebody tried to get a loan with my SSN. I immediately replied as instructed via e-mail that I did NOT try to get a loan with that company. I got an answer "Not to worry. It was an SSN typo and no fraud". On 12/18 I got the same message again, I then called LifeLock, and it was a nightmare. The operator who did not sound like an American could not understand me, and I could not understand her. Finally I was told to call that loan company.

It is pretty intimidating to read that statement before wanting to write my grievance. I wish you felt that feeling too right before talking to your customers. I was very pleased with the first man I dealt with considering my account but the second had me feeling less than... I would appreciate being treated kindly and with respect. I treat all, with kindness and respect. I was told my bill should be $7.99 not $8.99 a month, by the first person I contacted. The second was not helpful but wanted "just curious to know"... The first man's name. All is recorded so you should have that first conversation recorded. The second was thru email. So I have documentation of that conversation, but you have the record of the first. Even though I "only pay" for the basic level of protection, I still matter!

We've been paying Lifelock for years and yet we received no alert on an identity theft that occurred a month ago. Called Lifelock, got an overseas call center and they did nothing to help except try to upsell me. Called to cancel today, and got the upsell again. So disappointed and what a waste of money.

I had recently did a review regarding my concerns for not being notified by LifeLock when my husband had a credit inquiry and then a loan with Chase for a new vehicle we just leased. I received a call from Kristen who represents LifeLock and she was addressing my issues and concerns I had written in my review. Kristen was very informative and professional, she listened and explained every question I had presented to her. I am satisfied and comfortable that my husband and I will be receiving the security and excellent customer service provided by LifeLock.

Horrible experience with LifeLock. After becoming a victim of Identity Theft 1 day after becoming a LifeLock Member, I am through with this ** company. Their customer service representatives are pompous, uncaring, and obnoxious... Stay away from this company as they cannot be trusted...

I have been a LifeLock member since 2013. I kept auto renewing my service thinking I had the same level of protection every year. It turns out that Lifelock changed my level without informing me. I bought a car this month and emailed Lifelock to ask them why they didn't notify me of this change to my credit report and they said they no longer monitor my credit report but kept taking my money every year. Lifelock has become a scam.

I called to gift three annual memberships to family members for the holidays, but was told that although I did not want one, I HAD to get a membership as well to serve as the account owner. Supervisor came on and told to me open a one month free membership along with the three annual memberships, transfer the ownership to one of the family members after the holiday, cancel my membership, leaving theirs intact. Now, a week later I am told that I cannot transfer the ownership, and if I cancel my membership the other three will be canceled as well. The supervisor refused to acknowledge the error, provide alternatives, escalate my complaint, and provide me with a phone number to someone else I could contact higher up or in corporate. My membership is being held like a hostage.

Lifelock contacted me about a possible account being opened in my name. Instead of them looking into it they told me to check it out. Not impressed. Told them to cancel and refund my money. Instead they told me they would prorate it. Now several days later it still hasn't been refunded. Terrible.

My father has had LifeLock for about a year now. He had a case earlier this year where after everything was resolved (v slow that required him to run around making police reports n stuff) a LifeLock CS agent assured him that a 12 month lock would be placed on his Experian credit score. In late November (26th) we found out that this was a lie as someone was able to open a Sprint and buy at least one iPhone X max.

After over 10 years of paying LifeLock for a Platinum plan and paying more and more each year we actually needed to ask LifeLock to look into a situation on a purchase we had not made. First of all the LifeLock person was rude, said they would look into it, and would get back to us and let us know what the finding was... we never heard from them again. We then received our new annual contract renewal form for hundreds of dollars a year and we chose to cancel. There are a number of other services now available for a fraction of the cost of LifeLock... very disappointing.

Identify theft - LifeLock was very helpful. The associate was very helpful. The very main thing is that I could actually understand what she was saying. So often when we try to fix something the associate either doesn't speak good English or speaks too fast or blurred speech.

I have two main complaints about LifeLock services. First, if you have multiple bank accounts associated with your login, LifeLock will monitor all of them. There's no way to deselect one. I have two business accounts in addition to checking, savings and HELOC. I didn't want notifications about the business accounts, but the website provides no way to deselect just one, and I received many notifications about business transactions that I didn't want.

I received an automated phone call telling me someone tried to open an account in my dad's name. Called back 5 times, no one could find his account nor could tell me anything until I faxed POA. I faxed it and was told it would take 2-3 business days to have the records department review it and contact me. I asked a supervisor why he couldn't put me on hold and contact the records department to verify they got the POA, he said they don't have an extension! What? Awful service. So in the meantime my dad's credit is at risk.

I called to cancel service, he asked why. I said a friend's identity had been stolen and they did nothing to help her. This guy was dismissive, incredibly rude telling me I should not trust my friend, said that people did not know what identity theft really means and that he was a detective and knew everything about it bla, bla, bla keeping me on the phone forever. I said "Can I talk to somebody else?" He said "NO", I could not believe my ears. I hung up and called again, a lady helped me. She was much better but was in a rush to hung up.

I upgraded to Lifelock with Norton about two months ago. Norton was working as an antivirus just fine, but last week I tried to use Password Manager and ran into problems. MiyLifelock Dashboard did not include access to Norton, and when I went to Norton support they did not recognize me as a subscriber. I spent a long time trying to get it done myself, and finally called Lifelock. After 28 minutes with the first representative she transferred me to Norton. After another long wait on hold I got their rep. The first person said they were transferring me to another Norton tech who could help me using remote access.

I have called 3 times and LifeLock just won’t answer their phones even when they give me wait times of 1-3 minutes. Instead, I wait for over 20 minutes and get frustrated and hang up! How am I supposed to use the service without talking to someone in customer service!?

I have called in to customer service several times in the last few days. I get different answers from each rep. I want to simply know what accounts people put in for transaction monitoring. I am unable to enter any of my banking or credit card information, due to "error code 402". If I can't add any info to be monitored, then why do I have LifeLock? There is no consistency and the people on the other line have no idea how to answer your questions. They just keep repeating a script - which never really answers my questions. My identity protection is very very important. I don't feel I can trust LifeLock at all. They also charged me the wrong price, and didn't give me the 20% discount I was supposed to get.

No resolution to my phone calls or support request for lost connection to Chase Bank. I have called the number provided, the customer service rep told me the same thing that was in the initial email, put in a request to support, again told me the same thing. There is still a problem trying to connect to Chase Bank.

Have to go through a lengthy menu to get to someone in The Philippines who you can hardly understand and they ask you for your SS# just after giving your name. Lifelock is the entity that tells you to NEVER give your SS# to anyone!!! What gives??? Never got satisfaction. Feel like I have wasted my $300+ fee.

Lifelock customer service is the least customer friendly organization I have encountered. When you call with a problem you are asked questions that are not what most people keep track of on a regular basis and if you go look up the answers they won't accept them. Their agents are generally pleasant but read from a script and often aren't good at listening. I came away with the feeling that they have a very vulnerable system and I worry about the competence of their senior management.

I called LifeLock about a question in regards to the Norton they provide with the service. They transferred me to Norton customer service in India and they could not or would not answer. So they transferred me back to LifeLock and this went on for 20 mins. Still no answer so they need to all get retrained because they're failing. And if they can’t get me a answer about this GOD help us. I’m a identity theft victim because I have no confidence in the company since Norton and LifeLock are the same company different divisions.

This service has been very easy to set up, I like the fact that it can actually monitor my bank and charge accounts with site credentials and get actual balance information. The free credit report was nice addition. It had a lot of places to add all kinds of information to look out for, someone else reviewed negatively due to service not catching an attempt at identity theft, the response was we cannot catch everything, this is 100% true, as a computer expert it's like a virus scanner, it won't catch everything, but the insurance is the best part.

LifeLock seems BROKEN. When I cancelled OVER THE PHONE I thought that would be it. Nope. I still received emails saying my credit card was expiring. Upon going to the website in disbelief (why would it need my card if I already cancelled?), I noticed my account was STILL active! And you can NOT cancel online?Really? So, had to go through it again. Sure hope it works THIS TIME! Your company tried to get us to upgrade, I saw it as a scare tactic and did not appreciate it at all. I would not recommend LifeLock to anyone.

I had been with them for over two years. Suddenly my bank account was no longer connected to them. Tried to reconnect and couldn't. Spoke to them on several occasions never could reconnect. With this in mind I did not change my access codes with the bank. They said I must have. I told them I am logged in right now on my bank's website. They took my info and said expect a call in five to seven business days. Waited eight business days and called them. They told me nothing had been done and it would be another five to seven business days before someone would reach out. At that I canceled my account, that takes more work to cancel and the associate got rather rude about me canceling. Found another service at less per year with the same coverage. Would never consider going back after the way I was treated.

My social security number was stolen last month and used fraudulently. I called LifeLock and talked with agent Matthew on 10/24/2018; he said he would email me a Restoration Packet the next day. NOTHING! On 10/24 I talked to Ria and she said a packet to be mailed. NO RESPONSE! Recontacted Lifelock on 10/27 and talked with agent Sonya who had no record of my previous calls, but apparently Sonya contacted Restoration Department and reference number was created for case, but still no packet email as promised.

After noticing a fraudulent charge on my credit card and applying for a new mortgage without receiving a single notification from LifeLock, I decided to close my account. In order to close my account over the phone I was asked for the spelling of my first and last name, my full Social Security Number, my Date of Birth, my home address, and the answers to all of my security questions. When I asked if we were talking over a secure line, the representative said, “While we value our members’ information, we cannot guarantee this is a secure line.”

I have not received any return on investment from LifeLock membership. My wife is the victim of on going identity theft. Several times in the last 4 1/2 months, a person, or persons have made several significant fraudulent charges using my wife’s identity. Lifelock recorded 1suspicious transaction, despite our credit having been frozen in all 3 credit reporting agencies.

Absolutely horrible security for account access. No two factor authentication, no use of trusted devices, no security questions to answer for a password reset. All someone needs to access your LifeLock account is access to your email. There is better security on Facebook. Imagine this. A criminal gets access to your email account and resets your LifeLock password. They can now see personal information. How much personal information? A LOT! You can add the following accounts for LifeLock to monitor. Insurance, Email, Credit Cards, Bank Accounts, Phone, and Address. They can also see your credit reports, which shows your date of birth, previous addresses, open financial accounts, loans, etc. Once logged into LifeLock, they can even change your Verbal Password to call LifeLock. I signed up for LifeLock after having my identity stolen. I feel sick seeing how poor their security is to access your most important information.

Rude and liars. Never disclosed. They DO NOT alert you every time someone pulls your credit. When I questioned why I wasn't notified for the last 2 credit cards I opened their response was they cannot force the merchants to participate. What a crock of **!

As a person on SSA your cost is to much for my income. When you're on a fixed income it makes it too hard to keep up. Why don't you set up a special rate for us elderly. If I paid you I could not afford gas and home insurance. Besides the cost of meds and health care.

I have had five attempts to open credit cards using my social security number, my birthdate, and address. After the third time I opened a LifeLock account, I have had two attempts since. LifeLock did not catch either attempts. I was told verbally by a LifeLock associate that they couldn’t catch everything. Not acceptable!! I have since canceled, which they make difficult, but thanks to American Express, I have stop automatic monthly payments to this incompetent service. I would suggest they spend more on personnel to provide the service that they spend millions on TV advertising. Save your money and aggravation, freeze your credit. It's free and easy.

My credit history from one company includes incorrect information. I have a copy of this information from the credit reporting agency and the incorrect items are reflected on your website. I called and the agent was not willing to help me even find out a way to have this corrected. I noted the "updated" date as 8/18 and he said that may not be correct and may not have been updated, but if that is what Lifelock says, that is the truth. Should I believe your website or the credit report I received directly from the credit agency?

I spoke with a very helpful and very informative rep at LifeLock and each of my concerns were thoroughly explained and resolved to my complete satisfaction and I have renewed my subscription.

I bought a membership for My wife and I 10/10/18. LifeLock sent me a link to enroll. The link did not work. I called the company. They could not help me either and told me to call back the following week. Well, I tried again today after switching me back and forth a couple of times between departments. They sent me a new link. Well, it still didn't work. The lady put me on hold and after a 1/2 hour, it just disconnected. So here I am writing a complaint and will be asking for a refund.

I have had LifeLock basic for many many years, they just raised my monthly premium btw by $2 a month. A few weeks ago I opened a new gas card account online. It was immediately approved. I got no notification at all from LifeLock, none. I did however get an email from my TurboTax account stating this gas card is now showing on my credit report and advising me of a new account being opened. That TurboTax coverage is FREE.

I received an email welcoming me to LifeLock. I never opened the account. That card that was charged was also not mine. I called LifeLock and was promised a call back the next day. No response. Seems to me that they need to strengthen their own internal security before they try to protect others. This is really scared! I see that I am not the first!

I have Email Addresses Interference and Identity Information and Personal Information connected to My Cellphone Services. Which was Transferred to one Cellphone with the Same Cellphone Number of **. From my Moto E 4 Cellphone From Boost Mobile Cellphone Company and Provider. Customer Service states Boost Mobile can't be Infiltrated by Hackers.

With the direction the world is going in today, you can never be to careful. Thanks to LifeLock, I don't have to worry about my personal information ending up in the wrong hands. Thanks to LifeLock, my clients information will remain protected.

I signed up for LifeLock one month ago. I never received one notification of activity on my bank account. I called over three times and spent over two hours to have them figure this out. So guess what happened in the meantime? Someone was able to get my information and charge over $1300 on my account. LifeLock tells me that my phone provider has blocking their texts (by the way it's Verizon). So then I call once again to find out why I'm not receiving text messages and the representative told me it's because my accounts overdue. Are you kidding me!!! I never received them from the beginning and the reason it's overdue is because my card was compromised.

The unreasonable charges for minimal services and their association with Norton Antivirus (very poor protection) is no longer a good value. Life Lock once had a good reputation until they started soliciting Norton and charging unreasonably for their minimal services. In a time when protection is much needed you need someone to trust who has your best interest at heart... for us, Life Lock no longer provides that, very sad.

Agents for Norton and LifeLock cannot get on the same page for signing up. Passed from one to another and back again 4X. Pricing needs to be available to both providers so that questions can be answered without all the back and forth,

The amount of hustle they put you through each month is overwhelming. Their banking verification software is very primitive. It has no learning ability at all. Consequently, you must report to them on each transaction, even if it is a regularly recurring monthly payment.

On 10/17/18 I received a charge on my debit card for 153.00 from LifeLock . I do not have a LifeLock account so I called and they don’t have a record of me either. They told me someone would call me back and that has not happened and now I am livid they are giving me the run around. I did not authorize this charge nor did I sign up for a service like this. You take my money but then have a hard time returning it. This is simple return my funds and quit asking for my social security number. Someone need to contact me ASAP about this. I am a veteran and live in a fixed income. I cannot pay my bills. This is insane.

My husband and I have been members for a month. Two weeks in and we cannot access transactions to keep tabs on what activities are happening on our accounts. Everything in Transactions is "ghosted". We pay for the premium package and were given a number to get support faster. That has not been the case. I appreciate the fact that questions need to be asked to verify authentic users on the account but I do not believe I should ever give my entire ss number. I have called over the last two weeks and no one can answer why these transactions cannot be seen. Tech services gets back and says they are sorry but that software is being changed. This is not what my husband and I signed up for. We are paying a premium amount of money and are not getting what we were told we would be getting. Very, very dissatisfied.

I was very happy and impressed with LifeLock when I first joined a couple of years ago. I am not getting the service that I am paying for. I was told by upgrading to premium I would have better monitoring. I am not receiving any alerts or phone calls anymore regarding activity on my account. I am travelling for work and my bank account was hacked for two $1 charges then 5 $100 charges along with $85.00 in gas charges which all went through.

To whom it may concern, yesterday, 10/15/2018, I had a credit check conducted on me for the purpose of financing a medical device. Within a matter of minutes I received notifications from LifeLock in text, telephone call and email about the credit check. I responded to the text message indicating the credit inquiry was legitimate. This morning at 0706, 10/16/2018, I received notification via text and email that there was a "credit inquiry detected" and that I should contact LifeLock and review the activity. I was not at home so I called (800) 543-3562 in an effort to determine who had made the inquiry into my credit.

I just rejoined LifeLock. Was told you would receive your welcome email in 24 hours. And nothing. Called twice and can only get a offshore call center in the Philippines and now on a new service have to put in a service ticket and at least another 24 hrs or more. And this company is supposed to be experts in identity theft. Really they can’t even get you the welcome email. I will be calling state side on Monday to cancel for the horrible lack of service I got. I guess Corporate greed has ruined LifeLock too. Sad. They were a good company.

I've been receiving numerous alerts from LifeLock. These alerts are all concerning "Short term loan online". This is the extent of the information they provide. I've called twice and asked for additional details or even the source of the alerts - they provide me nothing. When I ask where the alerts were generated I was told "A website somewhere". This is next to useless. How is it that LifeLock has the alert but cannot tell me the source so I can do some additional research? Someone should be able to provide details!

I am on the verge of cancelling my membership. I called into customer service department needing help on my account. I first went thru the automated system which asked me for identifying information. I gave it and asked for a live person. Obviously the automated system means nothing because the phone rep needed all my info again. Next issue: I do not like nor do I feel "what is your full social security number" should be an identifying question. In this day & age most consumers myself included do not feel comfortable giving that information to anyone over the phone, even if we called them.

This morning, due to a recent hack, I logged into LifeLock to check that all my bank accounts were being monitored. They were not. In particular, my B of A checking account was disconnected. I tried 3 times to re-connect so transaction monitoring would kick in, failed each time. I called Customer Service at LL and was told I would have to call B of A to resolve.

I opened my account 2 months ago through Norton. The very next day I tried to add and connect accounts for my spouse and child. I was told by Norton that I had to close the initial account so I did. I was directed to call LifeLock to open all 3 accounts so I did. I was told that because my account had been canceled within 30 days I had to wait 30 days to open a new account. I filed a complaint and 2 days later LifeLock called and opened my 3 accounts. Today I called to cancel them as I don’t see the value in having them. I have insurance coverage through my homeowners policy and similar monitoring elsewhere. I called LifeLock and was told I had to cancel through Norton. I explained all the above and was transferred to a supervisor. He said he couldn’t help me and gave me the number for Norton.

Called three different phone numbers to cancel service. Automated system says "let me transfer you to a representative who can help cancel subscription." Phone calls disconnected all three times. Went to website, tried to log in. On first attempt it said "too many tries, you need to reset password. We will send you a link to your email account to reset password." Email never came. Can not log into my account. Had to call American Express to block recurring charge. This difficulty to cancel seems intentional. I can not come up with another explanation, as I can not get through to company by any means.

I purchased LifeLock bundled with a popular Anti Virus program a few years ago and did not use the service until recently. Someone opened an account at a cable provider without my knowledge and this was not reported by LifeLock. Eight months later, I found out about the account after it went into collections and hit my credit report. I contacted LifeLock and was told to call back after I had all of the information from the collection agency. After multiple calls to LifeLock consumer services and providing supporting paperwork, I was told that I had to call the various credit reporting services and ask them to remove the collections item and LifeLock would not process my request. LifeLock was not interested in providing any assistance or guidance.

I have subscribed to LL for multiple years. I have never asked for any help other than to change cc acct #'s when fraud forced closing and opening new accounts. Each time I have nothing but discourtesy and misery trying to pay my bill. If it is that hard to PAY a bill, how hard can it be to get assistance? To top off my bad experience, I sent a Cert/Ret Rec letter June 14, 2018 that was never answered.

Life Lock can no longer access Bank of America or Capital One accounts, supposedly because those two institutions have put updated security measures in place. This should have been taken care of by Life Lock executives before it became such a widespread issue. If they can't monitor, doesn't it beg the question: exactly WHAT are we paying them for? The person answering the helpline refused to speak to us because my husband could not remember the name of his first cat, this was after he gave her all the relevant data about himself, such as birthdate, social, mother's maiden. English not good enough to speak off script. First email inquiry was not read by a human; it was obvious by the response that it was computer/robot generated... The second one was, but told us we could call them for help if we detected fraudulent activity when their entire business model is built around THEM detecting fraudulent activity.

I tried canceling several times. Each time the system never finds you information, so they push you to a human. This person's job is to take so long and ask so many stupid questions that they hope you will get tired of them and quit. Do not sign up with this company. They are no good. Any company that tries to screw with you when you want to quit is a terrible company. LifeLock is one of them. BEWARE!!!

Ever since I applied for LifeLock my credit scores are not showing on their website, I'm getting verification text messages from Microsoft the very next day (I use a Microsoft email with LifeLock) and it's just not doing anything for me but making my privacy more public. I hate the service and will not even accept it for FREE. I'm trying to cancel because I don't trust them at all and will keep all 3 of my scores frozen from them, they are NOT safe in my opinion!

I became an Advantage Plan member on 8/19/2018. On 8/21/2018 I was contacted by my primary bank that suspicious activities were occurring with my account... By the end of that day, it appeared that I was a victim of Identity Theft. I find it VERY suspicious that I had just signed up with LifeLock, and almost immediately I became a victim of ID Theft. That is way too coincidental, and I am very skeptical about this company and its employees.

I recently notified LL about a notification I received for credit that I opened. What I am concerned about is the previous 3 lines of credit (all 3 auto-related) that I was never notified about. All 3 were out of state transactions. The response I got back was they deemed these issues not serious or came across as suspicious activities. The one I was notified about was probably the least suspicious of the bunch. I question my online safeguarding of this service and will probably cancel my annual (upgraded) subscription when it is time to renew.

Someone steal my name to open a LifeLock account, I found out and called to inquiry and asked to cancel the account immediately. Finally they transferred me to the department who process Account Cancellation. First the staff suspected my identity even I can gave them all of my information to prove myself. Then they wanted me to keep LifeLock account because my identity was stolen. My point is that account is not opened by myself, the thing I need to do is to cancel all the fraud account opened with my name. Not to keep the fraud account remain opened. At the end they cancelled my account but I am pissed to their attitude and how they want to retain me in their business even it's a fraudulent transaction.

My children have LifeLock and I also got one. I had a problem and LifeLock cleared it up once I got to the right people. However, it was not fast enough and getting there was difficult. Even so, they were right on the ball and I would recommend LifeLock to others.

I don't get off the farm very often, but the last thing I want is for somebody to jeopardize my ability to pass that along to my children. I do what I can to protect myself and I've always bought insurance. When we started with LifeLock, it cost $9, but then we were upgraded to some astronomical amount. Still, LifeLock notifies us of any updates to our credit. If I forget a password, I'm able to get through. The levels of security are reassuring, but I can't even remember them sometimes and I forget to write them down if I change them. Also, I've been with them for so long and I don't understand why they don't put me on with whatever that new company is that automatically checks me. It's another level of protection and seems to me that it wouldn't be that tough to add it on to mine because I've been paying my arm and leg, and ain't never made a claim on it. Nevertheless, I'd recommend LifeLock.

I canceled my membership after 10 months because LifeLock kept losing the connection to my accounts plus I could not connect one account at all. I was not happy with the service with what I was paying for the LifeLock Ultimate Plus. After canceling the service, I must say they were good about refunding the money for the last 2 months (I paid in full for annual membership).

I did some research online and saw that there were very good reviews for LifeLock. Identity theft was a growing issue, so getting identity theft protection was a smart thing to do and LifeLock has been a godsend. I had retired a year ago and I'm not sure how my information got out, along with my wife's information. It may have been due to the Anthem leak. About 6 months ago, I got a text from LifeLock saying that someone was trying to open up a cellular account under my name and that they had my name, address, birthdate, and Social Security number. I responded to the text, which also suggested that I log on to their website. I did that and confirmed that it wasn't me. I called LifeLock and they connected me to their Fraud Department. The person I spoke with contacted AT&T, got AT&T's Fraud Department on the phone, and canceled the application. Then a couple of weeks later, my wife got a text about the same thing.

I'm a 300 dollar customer, I purchased a new car in the last month, I was surprised to not receive a notice from LifeLock that my credit had been accessed so I called and asked why. I also had received a letter from JPMorgan explaining why they turned me down (my credit score was 797). One reason was too many checks on my credit, well I had done nothing over the last year to warrant a credit check, and had received no notices of checks from LifeLock. When I called they had my correct information and their response was, "We can't check everything." When pressed the agent got aggressive with me so I asked to speak with a supervisor, was put on hold and apparently left there.

LifeLock had a good reputation, so we went in that direction. We've made some major purchases and they've always contacted me to find out if this was something that I purchased. My identity was hacked in June and one of the initial notifications came from them as well. It wasn't the first one but they gave us an indication as well. I've communicated with their reps over the web type stuff. We've got the premium package on both of our computers just because it makes sense to be protected, and if I was gonna do it, I wanted to do the whole thing. It has been very satisfactory.

After numerous attempts to receive promotional offer of a $25 Amazon gift card, LifeLock did not stand behind their offer. It's been one year, and after many promises, they have yet to deliver on their offer. I will not be renewing my yearly membership with this company. Maybe they should train their customer service team to relay accurate information to the customer and stop offering empty promises.

I saw LifeLock on television. I thought it was not that expensive and it was worth doing. The first time they called, it was amazing for me. They asked if I recently opened any accounts or utilities. My mother had a place in the mountains in Potter County four hours from our house. I put the utilities in my name and that was what they called about. I'm from York and they thought it was awfully far away from my home just to start a phone and electric utilities. They called the same day.

I’m not very trusting of people anymore and I heard about LifeLock on the radio. A DJ got it for himself and he was really pleased with it, so I went by his word. Having LifeLock is a security measure that at least somebody’ll be watching out. They called me when there was a question of an account being opened in my name, so I appreciated that. The reps were quick to answer my questions and to try to resolve what they found. My interaction with them was excellent, very professional, quick and painless.

LifeLock was offered free on AOL. Since it's free and I like the idea, I decided to get it. I've been using their services for a year and a half now and so far they advised me of two different instances of problems. The first time, they advised me that three credit cards have been opened up in my name and they helped me get all three closed. There was another one and they helped us out too. I was really impressed because when I contacted the banks involved, they were on the line with me and it turned out that one of the banks had screwed up. They said they had canceled the card and they hadn’t. It was through a couple of questions that he asked if that was uncovered and then they took care of it. It was very thorough on LifeLock's part. Given my experience, I've advised my son to have it. Anybody who doesn’t have LifeLock is not thinking too straight.

Lifelock is right there to take my money, but good luck if you want to make changes, or if bank information can be accessed by them... what a waste! There was no mobile password when I set up Lifelock, but it is apparently "required" to talk to anyone. Since it doesn't exist, no one is able to make my changes. Now I just want OUT, will handle my own security.

I am disappointed that LifeLock has forced customers to agree to a class action waiver. Many unsuspecting customers are signing away a principal means of quality assurance. There should be a consumer backlash.

When there are issues, LifeLock would send me emails first and I would answer the questions. Then they follow-up with a phone call and then they get the institutions on the line with me. We get it straightened out and get the credit applications frozen. Then they’re supposed to notify their credit unions and it’s not supposed to be going against my credit score. Recently, I had seven attempts in two days and it has been tough. Yesterday, I had four phone calls with LifeLock. There were four different banks where people tried to get charge cards. But LifeLock's reps have been very professional and helpful. LifeLock was who I chose for protection after my identity was stolen through Equifax. And you should sign up with LifeLock as fast as you can too.

Somebody stole my Social Security number a couple of years ago so I joined LifeLock. Then around last month, someone stole my identity and started charging things and opening up different accounts. They went into JCPenney's and had all my information, and JCPenney let the them charge on my charge card. When these things happened, the rep sat on the phone with me and called every account that that person opened an account with. He then made sure that those companies would take it off of my credit history. Some of them took a long time to get back and say that they knew that it was fraudulent. Still, all of them haven't come back. Nevertheless, I was glad that I was already a member of LifeLock when this stuff happened. It was good dealing with them considering the help that they've given me. I've had more peace of mind, knowing that someone is there to help and I've recommended them too.

We had a couple of incidences where we had someone go and try to steal our identity. We kept seeing LifeLock on TV and we thought it would be the best thing for us. They have helped us in every situation. Recently, someone tried to open up a charge account using my name at Capital One and they got on it quickly. They called me and put me in touch with Capital One and we eventually put it off. We got everything squared away and found that it was a fraudulent person trying to use my identity for a credit card of their own.

I was a victim of a break-in and identity theft. A friend at church told me about LifeLock and I signed up with them. So far, I have received alerts and follow-ups whenever I would contact them about those alerts. I have been pleased with their service and my interactions with their reps have been excellent. They were very patient and they explained things clearly even when I didn't understand them. When I called, I readily got through and they stayed on the phone until they were confident that I understood things. They also expressed their level of professionalism as well as what I perceived to be a genuine concern. So I'll be renewing my contract with them when it is time. I am sorry that having them is necessary but I'm thankful that LifeLock is there.

Magically they entered in our bank acct info correctly in order to bill us but after 3 attempts they never were able to enter our correct email address. As a result we never received any notifications or activity alerts. Complete ripoff of a service.

I seen and heard LifeLock's advertisements and I didn’t hear of anybody else. I experienced fraud and LifeLock put a couple of things to rest for me. I had a bill from PayPal that was a fraud and they helped me take care of that. They had made phone calls on my behalf on different accounts that were trying to be opened in my name and we got those shut down also.Their team has been very positive and very good. LifeLock is very helpful and at this point in time, I'm very, very pleased with them.

I've had LifeLock a long time and I took it for granted. But I recently had a pretty bad experience with my information getting loose on the web. Someone filled out an application online for a Home Depot credit card and LifeLock brought it to my attention. I got an email to let me know that it happened and otherwise, I would not have known. With their help, it was shut down very quickly. I talked to them on the phone and they got me in touch with Home Depot and Citibank to make sure the account was shut down and that the bank that it was attached to and Credit Reporting Bureau were informed. They took care of the whole thing and it was very professional and thorough. It couldn't have been a more pleasant experience. LifeLock is a great service to have and I've come to appreciate it.

I had had some issues with my credit cards being stolen. Since I had heard most about LifeLock, I went with them being the company that seemed most familiar. I've had a number of times now where someone was trying to open up either a bank account or a new credit card in my name, and LifeLock has been a very good and helpful service. Their team has been very accommodating and really have done everything to help clear up the issue. I really appreciate that they're on top of things. It was a very good experience and I felt very comfortable having somebody who could help me. I'm very pleased with LifeLock and I would recommend it to everybody.

LifeLock notified me via voicemail that my identity had been stolen. I was in a very awkward international airport then. I called and the lady was incapable of verifying my identity. I hung up and came home. When I got up the next morning, I found an email stating that LifeLock would have to investigate me to see if I had stolen money so that I could apparently steal it from LifeLock. It was a very insulting email for which I paid hundreds of dollars a year, almost $1000 including me and my husband. For the money I pay, I don't deserve to get an email that says they couldn't help me for a week because they have to prove I didn't commit the theft myself. That's just wrong.

My purse was stolen and LifeLock has tracked the notifications. I have the app, so I get the notifications on my phone, and then I get a call. I received many notifications when someone tried to use my info to open accounts and credit cards. LifeLock has assisted with following up on some of the notifications. It took a couple of phone calls to follow through and make sure that accounts weren’t opened. Their team seem very knowledgeable and helpful. They go out of their way to send additional information, stay on the phone and provide clarification if I don’t understand something. However, they can’t work directly with the credit agencies to make sure that the changes are made or that the negative points are removed. I have to do that. People are busy and LifeLock doesn't follow up. Other than that, LifeLock is definitely worthwhile.

I got hit with identity theft about four times and I got tired of going to the police so I got LifeLock. I got numerous warnings from them and we were able to stop at least five attempts to get a credit card using all my information. Somebody had all my information and the only thing different on the applications were the address they wanted the credit cards sent to. It was fantastic dealing with the LifeLock team and they were great. LifeLock is top of the list.

Getting identity theft protection made sense and LifeLock has helped me twice now. They caught someone attempting to establish credit in my name so I'm very appreciative. They were very good and efficient too. They followed through with what they said they were gonna do. It's an excellent service and I highly recommend it.

LifeLock looked better than the other ones and I was impressed with what I saw there, so I signed up with them. I've had a couple of questions and they’ve been been really good to answer. Also, I recently lost my husband so, I'm going to be buying a home and it's been good that I've been able to call and talk to them. It was a second marriage for us, so I had to wait for his kids to get through piddling around with what they had to do with the house, but LifeLock helped me through everything. Their reps have been great and really good with me.

With people out there trying to steal your identity LifeLock is a good idea for extra layer of protection. A couple of times they let me know if something was going on. They were very professional and they took care of it. I paid them for a service and they did what they were paid to do. I'm very satisfied with LifeLock.

I wanted to protect my I.D. as I was doing a lot of traveling and LifeLock was the only identity theft protection provider then. They investigated two things and took care of them within a day. They notified me right away and I called them. They're top notch.

When I signed up with LifeLock about 20 years ago, there was no other provider. LifeLock was the first one. I had used the service before and I wanted to protect the different accounts for fraud. Every time there is a breach or credit reports, LifeLock immediately texts or calls me. When I call LifeLock, they're fast and responsive. There was one time that somebody applied for a credit card using my Social Security number and LifeLock alerted me right away. They also alerted my credit credit company, Equifax, and other departments. There was an investigation and it turned out that the person who applied for the credit card had made a mistake in one number. They might have entered their number but one digit was off. That was unusual though. I thought there was fraud involved and LifeLock was good in tracking it. If you want to sign up with LifeLock, it’s a good idea.

I've had LifeLock for a couple of years and I've been very pleased with it. They've alerted me a few times like when someone was trying to take out a charge card or when someone was trying to get a mortgage. They let me know of activities that have affected large companies, which I have dealt with. They keep me abreast of what's happening. I tell people regularly that it's been a really good thing for me.

Somebody was opening cards in my name and I decided to get protection. I got into LifeLock and they’re supposed to contact me within four days. But if I had waited four days, there would have been a lot more damage done. Also, I dealt with their reps and I was not that impressed with them. They need to improve their response time.

We researched and decided that getting identity theft protection would be in our best interest since the identity theft situation these days has been getting worse and worse. So, we checked into LifeLock and called them. Then we got our questions answered, so that's why we purchased from them. My identity got stolen a couple of months ago and LifeLock helped me with that a lot. They were super and it was a great experience. At the time, I was happy to have LifeLock. It was a stressful time and it was good to have them because it eased my mind. I had somebody guiding me and helping me take care of the issues. It was supposed to be a bad experience, having your identity stolen, but it was great to have LifeLock. We also told our family friends that they should get LifeLock.

The world sucks and people try to rob you all the time. My Macy’s account was hit. Macy’s didn’t tell anybody and then all of a sudden, I’ve started getting all these things of somebody trying to open credit cards on my name. I didn’t know what happened and LifeLock was asking me why I did this and that and then finally they got an email from Macy’s saying, “Hey, we’ve been hacked and our information was stolen.” Now, I figured out why I was getting attacked all at once and LifeLock stopped everything.

I was a victim of identity theft. Somebody committed fraud on a number of occasions trying to set up accounts and charge to accounts in my name. A friend recommended LifeLock and I signed up with them. I also looked it up a little online and it seemed good. But the recommendation mattered a lot to me. Initially LifeLock helped to facilitate the dispute process. But I cancelled my contract with them because, unfortunately, I had something that showed up on my credit report that was fraudulent and they eventually said that that was my problem. So, if that was gonna be their approach, then thanks but no thanks. Up until then, everything was great and I was very happy.

I had the feeling that I could trust LifeLock when I needed some protection for my credit cards and for my account, I am very happy that I did it with them. Their team is friendly and helpful. They are very professional and very good at taking care of people's account and credit card movement. They check movement if something is going on in my account and let me know if it's me or somebody else. They have the equipment that can check all these out and that's important because unfortunately, you cannot trust anybody and you need to have the best protection you can get. I wish LifeLock well and I hope they continue with their good business.

I have LifeLock for myself, my wife and my three kids, and in the past they were really good on any little thing, like when a mortgage rehab needs more information. They notified me of everything. In May of this year, they notified me of two attempts of fraud, which I was really impressed with and they encouraged me to get the fraud alert.

My sister had LifeLock and she liked it. We’ve been victims of identity theft for quite a while and getting tired of it. I’ve been scammed so many times already, so it was time to get LifeLock as well. I liked the people that I dealt with, and I've been telling people about LifeLock all the time.

I have been with LifeLock for three months now and everything's going good so far. They help me with my credit account. Some people tried to open my account but LifeLock stopped it. The internet makes these situations fast so I would recommend others to buy LifeLock. They have good protection and their representatives have also been very professional, courteous and helpful. They answer all my questions and they follow-up. They've done a good job.

LifeLock is a horrible company. Someone stole my wallet and so I decided to get protection from identity theft, but LifeLock hasn't helped me and they have recovered no money. I have pretty much done things all by myself. There’s no follow-up with anybody who works there. I can leave messages and emails but nobody responds. I have to call six or seven times before I can actually get somebody on the phone. They are closed after 5:00, which is a huge pain for anybody that has a real job. They’re also not open on the weekends, and they won’t go after banks that know there’s fraud. I would never recommend anybody to use them.

10 years ago, LifeLock came up at a networking session about identity theft. I thought that I’ll never need it but I started hearing more about the company. Rudy Giuliani did great as a person who did their advertising so I got more details so I understood the services better. Then, I got my identity stolen and I didn’t have LifeLock. So, I immediately called and they were kind enough to take the situation and fix it. I signed up for their biggest service. I also signed up my other family member and I'm working on another one. I really like working with the reps that explain and show me how to do the fraud alert. Then, for the seven-year fraud alert, their reps sent me information on ordering each thing and advised me on credit rebate too.

I'm a victim of identity theft where someone took my Social Security and information, and they are using it as if they are me. I was in a situation where I needed some form of protection. My neighbors were with LifeLock and I was introduced to it, so I took up the offer. My experience with them has been very good. I am very comfortable working with them and they are very good to me. They are always alert and whatever is going through, they'll call me, notify me, and ask me if that was me or not. Then they are willing to dispute it on my behalf. They're a good company to work with. Since I joined LifeLock, I have not had anyone who tried to get in the opportunity to do what they wanted to do. Everything was cut off. I'm very satisfied and I have introduced friends to LifeLock.

I've been a customer of LifeLock for years and I stayed with them because there have been a number of fraudulent attempts to open up credit cards in my name and they've been very effective in identifying these attempts and alerting me at the time the applications were filed. So, we've been able to successfully deny six different attempts since October of last year. The reps have been professional. Once they had gotten the alert out by email, they usually contacted me very quickly regarding what the alert was for, then we were able to resolve the issue fairly quickly over the phone. I would highly recommend LifeLock.

There was an advertisement on television a few years ago and LifeLock is what comes to mind when I think of identity protection. My identity was stolen and because I didn’t have coverage, there were a few lines of credit that were attempted to be opened and hard inquiries that they couldn’t help with. However, they could help with everything that was attempted since then and helps me to keep that at bay as best they can. It has been great and a lot easier to keep track of all the stuff. When someone tries to open up a line of credit in my name, LifeLock would give me a call and we would go ahead and speak to the creditors together so we could resolve whatever issue was going on. The interaction with their team was very professional. LifeLock gives me peace of mind and I love it.

I had LifeLock several years ago and I should’ve just continued with it but I didn’t. And then, I joined again because my husband and I kept getting hacked terribly. LifeLock notifies me of any activity. It has been quiet but when I get something, like the phone number that I do not know, I call them.

We have all of our accounts with LifeLock and they're constantly monitoring for us. One time, somebody in Colorado was trying to use my credit card when I was down in Guatemala and it was very easy to say that it wasn't me. LifeLock they got me out of that and three other times when somebody also tried to use my credit card. Working with LifeLock has been fabulous and I've never had to pay any fees or people robbing me. Their reps are topnotch and even if somebody always calls me when there's bad news, it's nice to say that they've checked my account and everything's fine. That gives a very positive reinforcement to the fact they’ve got a company that cares about me. I strongly recommend LifeLock to anyone who doesn’t have any company watching out for them.

I really like having LifeLock. I had my identity stolen and somebody said something about this company, so I bought the service and I've been with them for three years now. Their people have a good attitude, are always open to help me out. They are always pretty quick on notifying me and getting on my case if there are issues or activities, or if there are any purchases that are over a certain amount. I wait for phone calls and I also get emails on my phone. Overall, I'm having a great experience with LifeLock. If you're looking for a good security company to prevent any identity theft, LifeLock is the way to go.

As a result of what's been going on over the past 10 years with computers and security, I decided to join LifeLock. And by signing up, I’d sort of be on the lookout for the rest of the family members if there something going on. Then after many years of having LifeLock, I became the victim of identity theft. LifeLock communicated with me that my name turned up on the dark web and within a week, there was this unscrupulous activity that was taking place. Then within a day, LifeLock was already on it. They were communicating with me, putting me in touched with the credit bureaus, and taking certain actions to protect my identity even though it was already out there by putting alerts on and shutting down those activities.

LifeLock is extremely frustrating. They need to find a way where consumers can get through quickly and easier. They're using a system where everybody just answers calls and doesn't really know anything. By the time I could finally get through to someone that was with LifeLock, that could do anything, it went smoothly but their call center was the pits. I loved them for years and years. They have given me peace of mind up until this past year. It seems like it has really gone downhill. It went from really great to I have my serious doubts about it. They're trying to cut corners and save money and outsource things and I don't have that same level of security I felt before.

I had my purse stolen two times and I just had it stolen when I signed up with LifeLock. In the first couple of weeks, LifeLock would call me and they were very helpful. I thought LifeLock would be more help this time. But I haven't heard from them for over a month now. It seems they had gotten too many new inquiries. Meanwhile, I keep getting letters from Target and TJ Maxx. They want me to pay for the checks that have bounced. On top of that, the grocery stores that I deal with would not take my check. I don’t know how I’m supposed to cash a check at the grocery store now. I called LifeLock one time and asked what I was supposed to be getting for my money. But I didn’t get a very good answer. The representative acted like he hadn’t any idea what I was talking about. What am I paying for? What am I supposed to be getting to have the service?

I heard about LifeLock at work. I got it just in case I would need it because we had a bad experience with my son, so I don’t wanna be on the same page as him when he had to pay a lot of money because somebody else did something wrong. LifeLock is really good, and they respond right away. I’m very surprised and I keep talking about this with my co-workers that if they don't have it, they should buy it. LifeLock is provided over here at work and we pay less money, and the company pays the rest of whatever they are charging. They are really good at everything. If I have questions, I ask them, and they answer everything. They are really polite and helpful too.

I’ve been a victim of identity theft for several times. I looked at identity theft protection companies and I was told that Lifelock was the best place. I signed up with them and their team has been good so far. They also respond quickly. So far, Lifelock helped me by making me learn of things that were happening that I didn’t know were happening and my experience with them has been good.

My bank card got hacked at one point in time and I wound up with charges in my bank account that weren’t mine. I decided that having all the security I can get, considering that I don’t use cash for the most part, would be a good idea. I applied for LifeLock at Norton and the signup was quite easy. For some reason, Amazon likes to hit my credit and try to get me a credit card from Chase Bank. But I don’t want one. Every time Amazon tries that, LifeLock calls me. I also get text messages and emails. Then I contact them and say that I don’t want anything to do with Chase. And the LifeLock team team has been awesome. They handle my business well and quickly. Plus they treat me nicely. LifeLock is an awesome service and I’m very pleased.

I was a victim of theft, so I decided to get a LifeLock. I quickly get alerts from them whenever there is a suspicious activity on one of my accounts. The reps I speak with are very knowledgeable. LifeLock has been great.

We went with LifeLock after we checked out the different ratings and stuff that individuals gave it. Recently I was the victim of identity fraud. They’ve checked with me to see if I was initiating this or that, but this was the first time that it was somebody other than myself. They were the ones that found it first and notified me, and they helped me resolve it. I did some work with their identity fraud team and they were awesome. They followed up and took care of things. Since we got the service, there have been more and more of the services that have come out and we’ve considered looking at others. But after this experience, we’re very happy with LifeLock. Their advertised services are definitely what they provide in the event of any kind of identity theft or fraud.

I was having a problem with someone trying to open up credit cards in my name. Aside from LifeLock, I looked at a couple of other identity theft protection providers and I went with them. So far, it has been good with LifeLock. After a week with them, my problem stopped. I’m not sure how long it will stop, but at least I know that if it happens again they will contact me. The people that I've spoken with there knew what they were talking about and the ins and outs of the fraud thing.

One time, our account was hacked. It wasn't only mine and it was a mess so the company provided us LifeLock. We can lock account and there's free service for one year. LifeLock also advertises a lot and I liked it when I saw it. Last time, my information was hacked and they called me. Somebody tried to use my Social Security number and address to open an account. Someone called me and we discussed about it. They assured me everything will be fine and nothing will happen. They investigated and it was a fraud. They took it off and fixed everything. They also emailed me and followed up. So, I'm really impressed with the customer service.

My brother used Lifelock and it was also suggested to me by our CPA whenever they had been breached. At this point, I couldn’t be happier with my experience with Lifelock. I love the convenience of the app on my phone and how I was texted and notified right away that someone was trying to open an account. It has been everything that I wanted and needed it to be. They were thorough and they made the whole process to get the account blocked easy. The Lifelock team was fantastic. They told me they would block and they would be back with an email with instructions for me to do. They also sent me instructions on how to put a fraud alert on my account. I was very pleased with the direction I got from them.

A friend talked to us about LifeLock and since we got a little bit of money, we thought of doing it so we know we're covered if something happened. Every time there was something big that came out of the account, LifeLock always sent me an email. I could then go into it and tell them it's us that did it. We do repairs on the house and withdraw a little bit of money here and there from savings so that helped us a lot. We know where we're at. We believe in LifeLock. When we got questions, we call and their amazing and competent people are very nice and answer what we want. I would recommend LifeLock to a friend.

I've been with LifeLock for a long time. They were really one of the first that came. Also, I like them. I've been a victim before and they just keep me from being in the worse situation that I have been before. They notify me very quickly. Their reps are great, very knowledgeable and very thorough. I would definitely recommend it for peace of mind.

With the fast growing of internet and the capability of people using credit cards and internet purchases, I thought it would be very feasible in the long run for me to have some type of protection. I first heard about LifeLock through a friend and at the time, they were more common and readily available than any other option out there. They have helped me on several occasions and it has saved me tremendously.

The world is getting a little crazy so I got LifeLock as a precaution and their service is okay. They contacted me when they noticed something happening.

I got hit and I already took care of one issue myself but there was some good information from LifeLock. They let me know of certain things and helped me solve another one of the issues. The gentleman that I talked to was very helpful and knowledgeable enough. But the other people know a little bit but it was like reading a script and it took a little while to get through the correct people. I have frozen all credit reports and I do not know what else to do but I keep getting hit anyway. I had to send a letter back in to verify that it was not me trying to open up a credit card. My credit has dropped 20 points because of this. My situation has been very stressful and it has been weighing on me for the last four months.

15 years ago, somebody had stolen my identity and bought a car. I took a long time to report it and it ended up being stuck on my account. It took all the way to 10 years for it to come off. Recently, somebody bought another car and used my name. I was able to report it and that was when I got LifeLock. The service is very good. I'm actually amazed. I had not had time to make phone calls so they reached out to me and called the places that involved fraud. They sat on the line with me and put me on three-way. They took care of everything, like the questions that the credit bureau or whoever I was talking to was asking. The lady who helped me out was very smart. She had the paperwork and the actual dates of when my identity was stolen. She was also taking down notes as we were talking. It was very impressive.

LifeLock’s marketing campaign with somebody driving around with their Social Security number written on the side of a truck was genius and I honestly thought they were the only game in town. One of my girlfriends told me that her identity was stolen. I called LifeLock and their price was reasonable so I signed up. I’ve had them for quite some time and interacting with their reps has always been very good. Recently, my identity was stolen and every single time now that there is any action related to that such as a random person opening a credit card in my name, I am alerted immediately. LifeLock has helped from destroying my credit because of my identity being stolen but I’m disappointed that they are connected with Experian. When Experian’s information was hacked, the LifeLock membership quadrupled. I thought that whole thing was an inside job and there was not a lot of integrity behind that.

I've been a victim of identity theft. I signed up with LifeLock and so far, they’re very thorough and complete.

I’ve been a member of LifeLock for 13 years and back in the day, I started hearing about identity theft. It was terrifying to think that someone could steal my identity and have to deal with the issue. I remember years ago there being that commercial with the man who started the business, with his Social Security number all over the place. I thought that it was who I wanna work with and be with.

We had an identity theft issue. Somebody got a hold of our information and tried to open some credit card accounts. My wife, who watches enough television had heard some LifeLock ads and called them to see if they could help us out. As we were getting letters from various credit card companies and so on, we would turn them over to LifeLock. They would do the research and circle around the whole thing. After a while, they contacted all the credit agencies and put stop on everything and it just finally subsided. It took a couple of weeks that we were getting phone calls and letters. The LifeLock folks responded well and followed through and helped us get everything squared away. They do what they say they’re gonna do. They’ve done their job well.

A couple of customers where I work told me about LifeLock and I went with this identity theft protection company. I've had very good interactions with the LifeLock team. They either email or call me for notifications. They've always been very helpful when I called and I didn't feel like they were passing me around. When they said that they were gonna call me back, they did. The other day, my identity was stolen and Lifelock was able to call me. Someone had opened up one credit card in my name which slipped through. But on the second one, LifeLock prevented that person from doing so. I was very satisfied with what they did for me during my crisis.

LifeLock is the best in the business but with millions of consumers, they need to patch up and revisit their security software. Other than that, I’m too happy with them. They have this million-dollar plan and the people there are courteous. Then when this guy in another state had my social and ID, they were able to stop him within a day.

LifeLock has been really on top of things and they have responded pretty quickly when there was any suspicious activity. Their reps have been terrific. I’ve gotten so much peace of mind with LifeLock knowing that I have some back up in case someone uses my identity and that they would be able to help me out to get the problem straightened out.

I’ve encountered a couple of little identity theft problems myself that didn’t go very far. Since I’ve reinstated LifeLock, they’ve notified me a couple of times. But because of my low credit rating, the people that had my information and applied for an auto loan were denied. The LifeLock team does a lot and they are very professional. I was very impressed with the way they handled themselves.

I have been using and supporting Norton and Symantec products for over 20 years and have always trusted and found help to address scary situations. I thought I could trust Lifelock to support me if I had a problem since they are partnered with Symantec but apparently not. When I signed up I was looking for some risk avoidance in case of any issue that I could not anticipate.

Knowing the way the world is today, I got identity theft protection as a precaution and the protection I've gotten from LifeLock is good. They've found a bunch of problems and they've helped. But I had an issue with the response I had on the phone. LifeLock canceled me a month after they received payment for the first time. So I called them back and they reinstated it. But when I got off the phone, they called me back and said the service had been canceled. They canceled and charged me three times. Finally, after about two months and 16 hours on the phone, I got it straightened out.

LifeLock has reported to me more than one incident when there was improper use of my card. They were very professional and I would recommend them.

Overall pleased with the service however, if you haven't already checked out the website, you need to be aware that there are three levels of protection and three different prices. Each level offers different services and not all are appropriate or necessary for everyone. They do not offer this information.

I had a family member use my social security number and make herself a credit card. I was getting frustrated because I didn’t know how to keep her from doing that. And then I saw a commercial for LifeLock and I got it. LifeLock helped me put my social security number and all my cards on lockdown. If anybody would use my name, my address, or my social security number, they would send me an alert, which has worked amazingly. They’re really nice and they helped me with anything I have problems with. They answer all my questions nicely and they don’t get frustrated if I have a lot of questions. And they get straight to the point.

My husband and I had an incident where somebody was trying to open an account and we felt fairly certain that our social security numbers had been compromised. There was another incident where someone was trying to change the password for our banks. So we decided to get identity theft protection. LifeLock has been great and very quick. Their reps were polite and efficient too.

Hello, the Member Services department was fair and very helpful and cordial and I am very much looking forward to continuing to work together. They answered all my questions and directed me to how we can resolve my situation and the documentation I need to get to the company.

I had my credit card hacked and after I got that straightened out, I contacted LifeLock for membership. Any time someone put a hit on my credit file or checking a savings account as opened or if I was applying for a loan somewhere, I would get a ding or notification from LifeLock to see if that was me doing that. I recently had an interaction three months ago with their team where someone was trying to apply for credit under my name and my social security number and so, they got it nipped in the bud. They were very helpful and explained everything that I needed to know and they gave me the links to the credit bureau to put a 90-day fraud alert on my account. They gave me some valuable tools to keep up with.

I like the guarantees that LifeLock gives. My identity has been compromised, and they got everything straightened out with Verizon. LifeLock's team was very friendly. I’d recommend LifeLock.

LifeLock has made everything very convenient. Everything that they do is something that’s accessible to me and I could have done it myself without having to reach out to them. However, we are so busy with our lives that there was so much going on that it was more convenient to just pay for their services. I've had very good interactions with their team. They were responsive anytime they had to contact me and they followed up really well too.

Every week, there’s a new fraud alert and I try to do what I can to protect my family’s identity. LifeLock seemed to be the most reputable. I was a victim of identity fraud. Someone had opened up a line of credit and received goods, and it was the first that has ever happened to me. They were very knowledgeable and were able to answer some of the questions because I was not super familiar with going through the process. And they were very helpful with all the process to go through the exercise. They called the vendor and explained what was going on. They were also very informative. I like being alerted as opposed to just looking at my credit report through some of the other agencies that are out there. I already suggested them to my family and my friends and most of them have already signed up with them. They’re a good organization.

LifeLock seemed like a good deal when I saw one of their commercials on TV. I looked into it and eventually got it. When something came up here a while back, they sent me an email and a rep called me and asked me a couple of things. We talked about the issue and she did whatever it is that they do. Then, she called me back and told me that the issue looked like it must have been a clerical error because there wasn’t anything on my record that would show otherwise.