LifeLock Reviews

I got hit and I already took care of one issue myself but there was some good information from LifeLock. They let me know of certain things and helped me solve another one of the issues. The gentleman that I talked to was very helpful and knowledgeable enough. But the other people know a little bit but it was like reading a script and it took a little while to get through the correct people. I have frozen all credit reports and I do not know what else to do but I keep getting hit anyway. I had to send a letter back in to verify that it was not me trying to open up a credit card. My credit has dropped 20 points because of this. My situation has been very stressful and it has been weighing on me for the last four months.

15 years ago, somebody had stolen my identity and bought a car. I took a long time to report it and it ended up being stuck on my account. It took all the way to 10 years for it to come off. Recently, somebody bought another car and used my name. I was able to report it and that was when I got LifeLock. The service is very good. I'm actually amazed. I had not had time to make phone calls so they reached out to me and called the places that involved fraud. They sat on the line with me and put me on three-way. They took care of everything, like the questions that the credit bureau or whoever I was talking to was asking. The lady who helped me out was very smart. She had the paperwork and the actual dates of when my identity was stolen. She was also taking down notes as we were talking. It was very impressive.

LifeLock’s marketing campaign with somebody driving around with their Social Security number written on the side of a truck was genius and I honestly thought they were the only game in town. One of my girlfriends told me that her identity was stolen. I called LifeLock and their price was reasonable so I signed up. I’ve had them for quite some time and interacting with their reps has always been very good. Recently, my identity was stolen and every single time now that there is any action related to that such as a random person opening a credit card in my name, I am alerted immediately. LifeLock has helped from destroying my credit because of my identity being stolen but I’m disappointed that they are connected with Experian. When Experian’s information was hacked, the LifeLock membership quadrupled. I thought that whole thing was an inside job and there was not a lot of integrity behind that.

I've been a victim of identity theft. I signed up with LifeLock and so far, they’re very thorough and complete.

A couple of customers where I work told me about LifeLock and I went with this identity theft protection company. I've had very good interactions with the LifeLock team. They either email or call me for notifications. They've always been very helpful when I called and I didn't feel like they were passing me around. When they said that they were gonna call me back, they did. The other day, my identity was stolen and Lifelock was able to call me. Someone had opened up one credit card in my name which slipped through. But on the second one, LifeLock prevented that person from doing so. I was very satisfied with what they did for me during my crisis.

We had an identity theft issue. Somebody got a hold of our information and tried to open some credit card accounts. My wife, who watches enough television had heard some LifeLock ads and called them to see if they could help us out. As we were getting letters from various credit card companies and so on, we would turn them over to LifeLock. They would do the research and circle around the whole thing. After a while, they contacted all the credit agencies and put stop on everything and it just finally subsided. It took a couple of weeks that we were getting phone calls and letters. The LifeLock folks responded well and followed through and helped us get everything squared away. They do what they say they’re gonna do. They’ve done their job well.

I’ve been a member of LifeLock for 13 years and back in the day, I started hearing about identity theft. It was terrifying to think that someone could steal my identity and have to deal with the issue. I remember years ago there being that commercial with the man who started the business, with his Social Security number all over the place. I thought that it was who I wanna work with and be with.

LifeLock is the best in the business but with millions of consumers, they need to patch up and revisit their security software. Other than that, I’m too happy with them. They have this million-dollar plan and the people there are courteous. Then when this guy in another state had my social and ID, they were able to stop him within a day.

I’ve encountered a couple of little identity theft problems myself that didn’t go very far. Since I’ve reinstated LifeLock, they’ve notified me a couple of times. But because of my low credit rating, the people that had my information and applied for an auto loan were denied. The LifeLock team does a lot and they are very professional. I was very impressed with the way they handled themselves.

LifeLock has been really on top of things and they have responded pretty quickly when there was any suspicious activity. Their reps have been terrific. I’ve gotten so much peace of mind with LifeLock knowing that I have some back up in case someone uses my identity and that they would be able to help me out to get the problem straightened out.

I have been using and supporting Norton and Symantec products for over 20 years and have always trusted and found help to address scary situations. I thought I could trust Lifelock to support me if I had a problem since they are partnered with Symantec but apparently not. When I signed up I was looking for some risk avoidance in case of any issue that I could not anticipate.

Knowing the way the world is today, I got identity theft protection as a precaution and the protection I've gotten from LifeLock is good. They've found a bunch of problems and they've helped. But I had an issue with the response I had on the phone. LifeLock canceled me a month after they received payment for the first time. So I called them back and they reinstated it. But when I got off the phone, they called me back and said the service had been canceled. They canceled and charged me three times. Finally, after about two months and 16 hours on the phone, I got it straightened out.

LifeLock has reported to me more than one incident when there was improper use of my card. They were very professional and I would recommend them.

Overall pleased with the service however, if you haven't already checked out the website, you need to be aware that there are three levels of protection and three different prices. Each level offers different services and not all are appropriate or necessary for everyone. They do not offer this information.

I had a family member use my social security number and make herself a credit card. I was getting frustrated because I didn’t know how to keep her from doing that. And then I saw a commercial for LifeLock and I got it. LifeLock helped me put my social security number and all my cards on lockdown. If anybody would use my name, my address, or my social security number, they would send me an alert, which has worked amazingly. They’re really nice and they helped me with anything I have problems with. They answer all my questions nicely and they don’t get frustrated if I have a lot of questions. And they get straight to the point.

My husband and I had an incident where somebody was trying to open an account and we felt fairly certain that our social security numbers had been compromised. There was another incident where someone was trying to change the password for our banks. So we decided to get identity theft protection. LifeLock has been great and very quick. Their reps were polite and efficient too.

Hello, the Member Services department was fair and very helpful and cordial and I am very much looking forward to continuing to work together. They answered all my questions and directed me to how we can resolve my situation and the documentation I need to get to the company.

I had my credit card hacked and after I got that straightened out, I contacted LifeLock for membership. Any time someone put a hit on my credit file or checking a savings account as opened or if I was applying for a loan somewhere, I would get a ding or notification from LifeLock to see if that was me doing that. I recently had an interaction three months ago with their team where someone was trying to apply for credit under my name and my social security number and so, they got it nipped in the bud. They were very helpful and explained everything that I needed to know and they gave me the links to the credit bureau to put a 90-day fraud alert on my account. They gave me some valuable tools to keep up with.

I like the guarantees that LifeLock gives. My identity has been compromised, and they got everything straightened out with Verizon. LifeLock's team was very friendly. I’d recommend LifeLock.

LifeLock has made everything very convenient. Everything that they do is something that’s accessible to me and I could have done it myself without having to reach out to them. However, we are so busy with our lives that there was so much going on that it was more convenient to just pay for their services. I've had very good interactions with their team. They were responsive anytime they had to contact me and they followed up really well too.

Every week, there’s a new fraud alert and I try to do what I can to protect my family’s identity. LifeLock seemed to be the most reputable. I was a victim of identity fraud. Someone had opened up a line of credit and received goods, and it was the first that has ever happened to me. They were very knowledgeable and were able to answer some of the questions because I was not super familiar with going through the process. And they were very helpful with all the process to go through the exercise. They called the vendor and explained what was going on. They were also very informative. I like being alerted as opposed to just looking at my credit report through some of the other agencies that are out there. I already suggested them to my family and my friends and most of them have already signed up with them. They’re a good organization.

LifeLock seemed like a good deal when I saw one of their commercials on TV. I looked into it and eventually got it. When something came up here a while back, they sent me an email and a rep called me and asked me a couple of things. We talked about the issue and she did whatever it is that they do. Then, she called me back and told me that the issue looked like it must have been a clerical error because there wasn’t anything on my record that would show otherwise.

I’ve always had concerns because my credit has been tampered with before. People could get into my credit card and use the numbers, so I wanted to get protected. LifeLock has caught a lot of things and they worked with me before with the Credit Bureau. Somebody was trying to get a credit card a couple of months ago with my name on it, using my information and LifeLock stopped it. They’ve done a lot of great things and they monitor all the time my interactions with my credit. My credit has gone 400 points up with LifeLock.

A friend recommended LifeLock to me. Shortly after I got LifeLock someone tried to get a credit with my social security number with AT&T. I became aware of it. But it was about the 10th time something had happened. They called me immediately. They contacted the three companies for me and as a result, I kind of credited them by getting the seven-year block on my credit because up until then, everybody had been dragging their feet. Even though I have a seven-year block, I just feel more comfortable with LifeLock. And with the most recent incident they were very prompt in contacting me and they were very helpful.

My experience with LifeLock has been very positive, and my interaction with the LifeLock team has been very good. I’ve had about 14 alerts in the past three months, and they’ve really been very diligent in following-up and letting me know about it.

When I started my new job, they offered LifeLock at a discounted rate to us, as a perk. I had my identity stolen last October, so I thought it was a great idea. I’ve enjoyed working with LifeLock. Their people are really very kind and patient. They’ve made the experience of having issues a lot less stressful. They’re really on top of stuff and give us notifications even if something doesn’t affect us and then when something has affected, they’ve been really quick to respond and help me. They also completely understand the situation. If they don’t have an answer, they’ll find it for me. They’re very good, knowledgeable and very professional. They’ve been really amazing.

I had my identity stolen - my credit card, and a few thousand dollars charged on it, so I wanted something to help and to have an extra layer of protection. LifeLock has been very helpful. They were very responsive and as soon as they gave me a notification and it was not something in the credit card that I put an application on, they immediately responded to me and we put a stop to it. They called me up, they got the other party on the phone where the credit was trying to be obtained from, and it got immediately taken care of so I’ve been very happy with them. This was the first time I’ve had my identity stolen in such a major way with multiple credit cards attempted, most of them online. And it’s been a lot easier than I thought it would be working with them to get things resolved so I honestly would recommend LifeLock to anyone.

I liked what I saw from LifeLock as well as their package so I got them as my identity theft provider. Then, I had a situation where someone stole my identity and tried to get through PayPal but it didn’t work. The guy then set up a PayPal account in my name and charged a bunch of money against it. The same day it happened, I was driving up to Canada and LifeLock called me and got the PayPal folks on the line and shut the account down. I also went to my credit card companies and the company involved with PayPal as soon as I got to a place where I can get on the telephone. LifeLock had to file paperwork but they did a nice job.

Amazingly enough, within a month after I subscribed to LifeLock, someone opened a couple of credit card accounts in my name. And LifeLock took care of it. It was very good timing and I’m very satisfied with the service I got from them. The LifeLock rep called the card company and stayed on the line while I talked to them. It was a three-way call and that was very helpful. I’m extremely happy that I signed up with LifeLock and I intend to continue my membership.

I’ve been having some problems for five or six months and so my daughter researched identity theft protection providers. She liked LifeLock the best as well as their whole package. So she said that LifeLock is the way to go and she helped me set it up. The part that I liked the best is it’s easy to talk to a person. I don’t have to go through push 1, push 9, push 12, push 15. I get right to a person and they’ve been very professional, courteous, and great to work with.

When I talked to LifeLock, they seemed to offer what we needed because at that time, we were working out of town and traveling. It was hard to keep up with everything and it protected our credit cards, our accounts and stuff that we needed to use. Every time anything showed up that wasn't supposed to or didn't match up or if they were concerned that it wasn't a typical shopping for me or use of my debit card or accounts, they contacted me. They have always resolved it and stopped it from going through on my credit so, I can't complain.

I was a victim of identity theft and needed help trying to get everything taken care of, and consolidating and making sure that no one tried to use my information. People have tried but have not succeeded and that’s when I contacted LifeLock. They came in mind as their commercial really stuck in my mind. LifeLock has been wonderful. There have been times when I’ve been really frustrated, seeing that people are trying to get into my things, and they’ve managed to control and inform me every time someone’s tried to access my information to obtain credit cards. They call me right away, stay on the line, contact the people who have pulled my credit information, and ask to have everything removed from my profile. They’ve been wonderful. Their team is very patient, understanding, and professional. They give me peace of mind. If you’re going through a situation like mine, they’re the best people to call.

I tried several other identity theft protection companies and I was not happy with them. I saw LifeLock in a commercial on television and I’ve been with them for almost a year now. So far, I’m liking the service. For one, if you have a lot of inquiries and you don’t respond to the text messages nor take a look, they would call you. When you have a problem, LifeLock works with you really well to get it taken care of. I had an issue with identity theft and they worked with me hand in hand to get it resolved. My credit card wasn’t physically stolen but my number somehow got out and it was being used in Europe. They discovered it even before the bank did and got a new card sent out to me. LifeLock and the bank worked with me to make sure that all the things and charges were taken care of. I'm really satisfied with the service and I would recommend them to others.

I had a fraud situation where someone claimed I bought something and I didn't buy it. When I called LifeLock, they sounded like they were a legit company. I'd been hearing about them for a long time on TV and when my son had issues, he told me about how they helped him. And so LifeLock took care of the fraud situation for me. It was the first one I've ever had to deal with and I appreciate their help very much. When their people tell you they're gonna take care of something, they go after it to see if there's anything they can do to help and they let you know upfront. I respect a company like that and so I would always recommend them.

My identity was stolen more than twice and when I saw what LifeLock had and liked what they were promoting, I went with them. When they caught someone trying to use my identity thrice, they helped me easily and it's really painless. Also, their team is easygoing. They explained things to me and they were very helpful. They did most of the work and if anything, I will just have to talk to a credit card company that someone was trying to get under my name. I tell everyone to get LifeLock.

I had a problem on identity theft and along with talking to my friends, I checked the internet and saw LifeLock. I read all the information and recommendations, and I chose them as the best company to protect my life. LifeLock helped me a lot and I am thankful to them. I'm very happy with their service all the time. The protection is fantastic and it's very good.

I'm very much a fan of LifeLock. I've been a victim of identity theft and fraud in the past, so I got their identity theft protection. They come with my AOL service and they're a one-stop shop. Whenever there is a problem, I can contact LifeLock and they can take it from there. The last time I used them was in June when someone opened accounts at Bank of America in my name. I contacted them and they advised me to have the credit agencies put a watch on my account. They've also been monitoring the accounts to see if there has been anything else happening on an ongoing basis. Also, the representatives are friendly, professional, and knowledgeable so I've been very happy.

When someone tried to buy a bunch of cars under my name, I knew I was compromised and called three different identity theft protection providers. They were all about the same price but LifeLock seemed to be the most well-known. When I've had to use them one time, they helped me dispute a cellphone that was trying to be bought by someone in my name. LifeLock's team was straightforward and professional. They sent me paperwork that I filled out and sent back after, then they told me exactly what to do and it is pretty much exactly what I expected for something that I'm paying for. I'm satisfied with my experience with LifeLock and I have no plans of getting rid of it.

LifeLock advertised on Rush Limbaugh’s clock radio and they had the best advertising ideas. But I was a little disappointed in the follow-up with their team. They detected some problems on using my identity and they notified me. I said it wasn't my activity and I've never heard much back. And then after an online survey, they let me know what happened.

My Social Security Number was used to take out two payday loans. They took out one and then tried to get a different one but couldn’t on the second one. I went with LifeLock as they're the most recognized name. Their representative handled contacting the two companies and making sure that they knew it was fraudulent, and stopping them from trying to collect money on the one. The other one was listed as fraud too, and they helped me with getting it off my credit report because the inquiry showed there. LifeLock has a friendly and very professional team. They were good at not making me feel stressed out about the situation and they're worth the money.

I researched LifeLock and liked what I saw and read, so we went with it for a bit more peace of mind. We've had them for years and their products and services have been outstanding. They've been able to monitor my credit report and score exceptionally. They are 100% professionals.

I'm a victim of identity theft. Someone has been using my social for the last six months. Since I've opened LifeLock, I had two alerts, and it was able to resolve the issue. Their team has been very helpful and I would recommend LifeLock.

LifeLock's program fixed my credit and I like the way they handle things. They helped me get information on what to do with the credit bureaus as far as stopping because of my identity. Their team is wonderful, polite, and patient. I'm getting ready to come out of the program, but I like LifeLock and I wanna see how much a month it is and to add more stuff onto it. Overall, LifeLock helped out a lot.

You hear all these horror stories and it seems like people had to go through so much with their identity being stolen. LifeLock has been prompt in taking care of things. Every time something goes on with my credit, I know about it immediately. I was out of town one time and was having problems with my card and didn’t know why. I went to get some gas and my card had shut off. I looked at one of the emails from LifeLock and it showed that they attempted to call me and let me know that there was something crazy going on with my card. I can be all shook up about it but LifeLock always reassures me right then that everything is gonna be taken care of and that I don’t have any second thoughts about anything.

The LifeLock team is very efficient and my interactions with them have been fine. LifeLock has stopped two things. Somebody tried to open up a credit card on me about two weeks ago and LifeLock called me and warned me. I called them back and they got a hold of the credit card company. We talked to them and it stopped. I also redid a Belks card a while back and just as soon as I signed the papers and sent it in at the store, I got an alert from LifeLock that somebody was trying to open a Belks card for me. They were on it very quickly and I hadn't even finished what I was buying.

Last year back in July, there was a breach in Equifax. I went onto their website and I saw that my name was one of the people that were leaked out so I proactively signed up with LifeLock just in case. Since then, they have been actively doing stuff versus just monitoring and alerting me. Furthermore, they helped me close a bunch of credit cards that were opened falsely using my information. Their texts and the app were really helpful and I don’t have to do too much work. They called me to reach out and help me work with all the credit card companies which I would not even know how to do by myself. Their team was friendly and they tried to make the process as easy as possible 'cause they knew it was really frustrating on my part. Overall, LifeLock is doing an awesome job.

My husband's company gets a discounted family group with LifeLock, so all of my family is covered by it. I had my identity stolen before and with LifeLock, I feel like I can breathe. Before I had it, I didn't know what was happening out in the world with my information. Now even if there are incidents, they’re taken care of swiftly and I don't have to worry about them. LifeLock has everything covered.

My wife told me to get LifeLock as a precaution and the company has been very effective. We've had a couple of situations within the last 60 days when someone tried to do an identity theft, and it appeared that we were moving to a new home. We had a lot of help making sure that people knew they were trying to open up accounts in my name. Also, the LifeLock reps are nice people.

I was advised by USAA that someone had penetrated my account and had tried to open a credit card with them in my name. At the same time I learned my primary email account had been hacked and I could not send nor receive and my password had been changed. I called Lifelock to advise them and the rep asked for my social security number, which I NEVER give out over an unsecure line. I had established a phone call only password which I assumed would be used to access my account via phone. When I told the agent this, she asked for the password, and then put me on hold. THIRTY minutes later I hung up to pursue the email and false cc problems. I did write to Lifelock customer support and was told that they do not tolerate such performance, but I remain underwhelmed by them.

LifeLock is the only identity theft protection provider I know. I want to protect my credit which I worked hard to rebuild and I want to insure that I can stay alert to any type of fraud. With LifeLock, I've learned that there are people who have actually tried to open up accounts in my name. I went in to my back office and set up what types of alerts I want to get. I actually have to use them and they're very good at following up with a email, a call or a text.

LifeLock is set up through United Federal Credit Union and they take out whatever cost every month for me and my wife. Every time we have problems, LifeLock is the first one to let us know via phone call or email. Two years ago, my wife had a fraud where they got her Social Security number and they tried to open up bank accounts. There was another incident last fall where someone got her identity. They also got mine in February and that's still ongoing. And during these issues, LifeLock has been very good. They take care of us and I would recommend them to anybody.

Blue Cross Blue Shield was hacked and LifeLock was recommended to me. Also, my IRS fraudulently collected my refunds a couple of years ago, so I had an experience where I needed to get identity theft protection. I speak with the LifeLock team every week and they're very nice, although it gets lost sometimes on who's doing what or what department is handling what. I can't even get into my account right now and I have an insurance claim case that I have no idea what's going on. LifeLock is not as advertised as I've had to do a lot of work.

The Lifelock agent was very professional and helpful in rectifying the problem of my bank account not updating expenditures with Lifelock. The process of rectifying this problem was an easy fix of updating my bank account with Lifelock and waiting for the process to complete. Everything was accomplished within a 24 hour period as indicated by the Lifelock agent.

I saw the commercials of LifeLock and my husband had fantastic credit so I told him that he has to do that LifeLock thing. I’m delighted that we finally did it. LifeLock's products and services have immensely helped us since we used them. I also had extremely impressive experiences with the LifeLock team. We spoke with one gal after an incident and we both had to say to her that she was incredibly well-spoken. She had such a long spiel for us and it couldn’t have been scripted. She was informing us about what was going on and she knew her stuff. We definitely recommend LifeLock to others. It’s been nothing but great for us.

I was right in the middle of having to deal with having my identity stolen and working with an attorney for a while, and it continues to happen. I was hoping that there's a better way to try to stop these crazy people who have my information. I talked to LifeLock and set up my account with them. However, LifeLock was not working as quite as well as I thought because I had a couple of other experiences and other places that I've also got information. They usually let me know before LifeLock. I was a little disappointed on that part that LifeLock wasn't staying on top of the issues that I thought was important to me anyway.

Part of my experience with LifeLock was very bad and part of it was okay. The people who called me today to make sure I received the papers and see if I needed additional time to fill it out were nice to me. However, my experiences prior to getting the restoration or whenever I spoke to them and they sent those papers out was hard. I had problems last week and the week before last in trying to get things handled that I thought was handled a long time ago.

LifeLock was offered through our school district and my identity has been stolen several times. It was a headache and I needed extra help. Interacting with the reps was great and I got emails even at 3 o’clock in the morning telling me that someone has tried to open an account in my name and it was using a certain amount of information. It happened quickly and I like that they got a hold of me. Also, it was very easy to follow the prompt.

LifeLock is the only theft protection provider I know and I recommend it to my friends and family. Most of their agents are good and I like that they do their job. There were too many credits under my name and when I reported that to any company, they kept telling me that it was my information so I had to pay the amount. Now when we call, LifeLock is really helpful. Plus, even though they are not 100% monitoring based on their policy, I have peace of mind knowing that someone can manage my information. I'm glad I found them.

In 2010, my daughter got arrested for fraud that she didn't do. After two jail services and the lawyer spending all that money, we had a hard time and she's been out before we got her free. Then she said, "Mom, maybe we need to go with LifeLock?" We got LifeLock and it has helped me tremendously. Their team has been awesome and has real concern. I've also been dealing with identity theft lately and I wouldn't have known it if LifeLock hadn't picked it up. There were about 12 accounts taken out on me from different banks online at night, and they knew it didn't look right. They called me, said that there was stuff going on, and asked me if I took out those accounts. They've been with me 100% and they walked me through taking care of it. I had to go to banks and show my identity, and they talked with the bank. I recommend LifeLock to anybody. I'm a pastor and I'm in over 10 churches and I've been telling everybody to get LifeLock.

My billfold was stolen while I was on vacation out of town and my Social Security and driver's license were in there. The people who used my card were very active and they started using it right away. So I decided the minute I got home, I needed something. I had heard about LifeLock from my brother who has used it as well and so I just called. LifeLock has been very alert. They kept an eye on the card. I notified LifeLock and I was quite comfortable after I turned it over. I liked what they've done for me. Also, everyone I talked to was very good, very eager to help and very professional. I called in and I felt very comfortable once I told them about the problem. I felt relaxed. Overall, LifeLock has been good.

I thought that identity theft protection was necessary so I decided to get one. A good friend of mine recommended LifeLock to me and I've been with them for several years now. And I'm pleased with what they do for me.

I work for an insurance company and they provided me with LifeLock. At first I didn't pay a lot of attention to it and then somebody broke into my house and stole the safe. I was just getting ready to call all of the financial bureaus the next day when the phone rang. I answered and it was LifeLock. They had contacted me because somebody tried to steal my identity so I had a very good experience. They said two banks in Maryland, our line of credit had tried to open a line of credit So they immediately shut down the three credit bureaus for me.

When I heard about the credit company that knew that customer information was compromised and did nothing about it, I decided that I should get LifeLock. I had gotten it through Norton Security and I did not have to pay, so I said yes. I had to send in 15 pages of papers with police reports, copies of my license and copies of social security. I had to go through all of that to let LifeLock know who I am. Other people can just go one, two, three and steal my identity. They don't have to go through all of this. I understand it, but it's time-consuming and nerve-racking. Every other day, I get something in the mail or email about my account and that somebody is trying to open up something in my name or trying to add their name to my credit card. Unfortunately, I'm sure this is how identity theft works.

I'm a very satisfied customer with LifeLock's service. Signing up with them was more of a precaution. Recently, they were able to help me tremendously when either somebody used my name or there was a mistake with my social security number and it showed up on an application at a business that I've never been to. The LifeLock representative did a great job in getting that squared away for us. She knew what she was doing, what kind of questions to ask and who to talk to, and she got it resolved. She was very efficient, professional, and helpful too. I have recommended LifeLock to a number of people and will continue to do so.

I paid $25 a month for myself and $25 a month for my husband for the ultimate package to get our credit score and credit report anytime. I began complaining 6 months ago without results. Didn’t get credited back any money. Just constant excuses each time I called. What a rip off. I’ll never trust LifeLock again. What a joke.

I got identity theft protection to make sure I'm covered. However, my identity has been stolen twice since I've gotten LifeLock. They helped me the first time and handled the situation right away. But the second time, I'm still in the process of handling it. There have been some difficulties on my side getting them the information so it has taken a bit of time.

I've been hearing about LifeLock for years primarily on talk radio. I had plans with Equifax and Experian at one point just doing monitoring, but what I never found from them was any level of attention to detail. When AT&T had locked my account because they said there might have been some malware on my phone, I thought that was weird and I should do something that would give me a little bit more protection.

LifeLock is a nice third party and it isn’t tied to a credit card or a bank. My experience with them has been fine. They’ve alerted me on different things that have been erroneous and have kept me aware of things that are fraudulent. The reps have been good and I've had some stuff here and there that they’ve helped me with. I'd recommend LifeLock.

When I was living in Kansas City, I was all the time having problems with my credit card information getting stolen. So, I got LifeLock and I only had one thing happen since, but they took care of it. I had almost $800 stolen out of my savings and loan account in the place where I work. The Burlington Northern Santa Fe Railroad Credit Union allowed somebody without authorization to take $77 a month out for a year and a half before we realized it. We never approved it.

LifeLock makes everything easy for me and their customer service is excellent. In addition, they have online and app access. The online version’s a little better than the app though, and once I get past the online, I get a physical phone call and have somebody solve the problems for me. Nowadays, companies don’t want customers to talk to anybody. They want customers to do it by chat or email. So they get to sit there locked on to a computer. Still, LifeLock was user-friendly. They have helped us so far when our identity was stolen through tax returns twice. That's when we originally took on their highest level of service. Thereafter, my identity was stolen again and Lifelock got me on the phone. It was about as painless as they could do dealing with the actual place that my identity got stolen from.

At first, I wasn't really that happy with LifeLock's service. I call them and I'm on hold for 30 minutes. But since my identity was stolen, they have slowed down now. When it first happened, it was about 15 different accounts being opened in my name. In these situations, I get an alert on my phone and then I get a message and LifeLock calls me. It's a recorded message saying that there's been a breach of my social security number and to contact LifeLock.

We had gotten LifeLock as a benefit that we can contribute to at work. They were the only option and we get a discount so it looked like something that was worth giving a shot. In the beginning, I was turned off and was going to cancel the service. I had at least three interactions that were not positive, but LifeLock ended up being a very positive thing. On two different occasions, someone promised me that I'll get a callback before the end of the business day, but I didn't, which was a big turnoff.

My experience with LifeLock has been great. I'm in Northeast Ohio near Cleveland and someone went into a Sprint store in Alabama and walked out with five phones worth $4,910 with him. And then they were tracking me down. But finally, I got LifeLock, and they took care of it in one day. My interaction with their reps has been good too.

I knew LifeLock years ago and then I was out to dinner with a good friend of mine who told me how LifeLock saved him. Someone had taken his identity, but luckily he had LifeLock. So, I went out and I got it the following week. Everything has been great, but the one person that stands out above and beyond is Pedro in the restoration team. The guy is fantastic. LifeLock was able to put me in touch or stop the identity theft themselves each time. I've been very happy with them and I tell people all the time that I could have been in a heap of trouble without them.

LifeLock has handled my business well. Every problem I have ever had, they have been able to take care of it. When a bad account was opened, they got in contact with customer service, cleared up the issue and closed the account. The reps I have dealt with in the past were really good. I am getting my money's worth. I would suggest having a LifeLock account.

I decided to go with LifeLock when I started getting a lot of inquiries on my report and I kept finding them through credit bureaus. LifeLock has resolved red flags several times already and everything has been great. When someone has my information, they usually consider it as fraudulent and I'm like, "Yeah. 'Cause I didn’t authorize it." They would call me up and whoever's had an inquiry on my name and go from here. Everybody at LifeLock has been helpful and the representatives had even given me their names so I could call back with the case number and it would be redirected right back to them. My experiences have been positive and I would tell others to try it out.

There were two incidents involving Direct Energy and TXU, and someone has gotten a hold of my name including my social security number and opened one account here in Houston, and another one in Dallas. It was really interesting. They came at two different times and I heard about it through the collection letters sent to me. The lady from LifeLock got the information, told me what to do, and took care of them both times.

I had LifeLock for a month in April 2018, I got rid of LifeLock because of a few reps who were incompetent and told me false stuff. In May I got an email begging me to come back and offered another free month and a $25 gift card. After setting up again, they couldn't get my credit score the second time. I escalated a ticket and got lied to and run around. Days later I got another ticket to supposedly fix it. Still cant fix it. I wasted over 17 hours on the phone with them, keep in mind I have all their calls recorded because they lie way to much. They basically bait and switched me to come back and wasted my first month while nothing worked. '

LifeLock's identity theft protection service was offered through my employer. In the seven months that I've used the service, my experience with them has been great and it has provided me with support and direction, given me avenues, and facilitated understanding and some aspects, such as credit reports. But the biggest thing is that it has given me a sense of calmness in times of potential identity theft or issues of fraud.

Signing up with LifeLock was a good decision and a good choice. I was not aware of my identity being stolen and it had been turned over to the police. I received a notification on the weekend and then I contacted LifeLock. They were very immediate in helping me, in terms of putting me straight through to everybody. The person I spoke with immediately got Verizon on the phone so I didn’t have to hold. They also put me through to somebody that froze my credit for seven years. It saved me a lot of time and from a lot of stress in having to reach out to certain people on my own. They were also very polite and helpful. LifeLock was able to help me with the situation and I'm glad I had them. Unfortunately, it happens to many people so I would definitely recommend.

I've been a LifeLock member for many years now and I've had nothing but good experiences with them. They've caught everything. When I signed up for a charge card, I got a message right away that I could say it was okay. There has been so much breaches that I see in the news or I get emails about different breaches. So it gives me good peace of mind knowing that when that happens to me, LifeLock is going to call me, and they always do. That's the first point that really helps because then at least I know and I can do something about it.

I got LifeLock's service as a precaution and the majority of my interactions with the reps are very good. LifeLock helps us monitor credit reviews. Any activity against any one of the three agencies is pinged through LifeLock, and we're contacted immediately. That's the biggest benefit for us. Also, we can have a credit freeze against all three agencies.

I was notified about someone opening up accounts in my name and this company recommended me to contact LifeLock. And I've had wonderful interactions with the LifeLock team. They're very good and they helped me tremendously. They notified me of another account, that I wouldn't have known about, that was opened in my name as well. LifeLock contacted the merchant and then had them on the phone with me and closed the account.

We don't have a lot of money and we didn't wanna lose them. We got LifeLock and my experience with them has been real good. They've already picked up three or four things. Just recently, somebody tried to sign up for a credit card with our name and LifeLock got a hold of the bank and straightened it up. The only thing they could make better is for somebody to answer the phone instead of talking to the computer. I'm an old guy and I don't understand Spanish. I'm also not very computer-savvy and when I call, I don't like to play all these number games of pressing 1 for this and 2 for that before I eventually get to talk to somebody. Still, my interactions with the reps have been great. I have trouble understanding some of them but they're not as bad as most of them. Other than that, I'm gonna keep LifeLock and that's for sure.

I really like LifeLock. I've been blind for a few years and I depend on LifeLock. However, it's a little hard for me to navigate around the website, but that's because I use voice activation and all kinds of technology that they set up for. Other than that, they seem to be doing their job. I hear that some stuff is running rampant out there in today's society and because of my handicap and my blindness that I feel LifeLock has my back. I can't see everything that goes down, so I pay for a peace of mind.

When I got a notice from Equifax that I was part of the millions of people whose data was compromised, I looked into different identity theft protection providers. LifeLock had name recognition with me from advertisements and when I signed up with them, my information went through and they identified different places where my password and data went. They have been a big help in the last six months, such as when some people hacked my Netflix account and when somebody hacked my Spotify account, so I changed a lot of passwords.

I'm very disappointed in the LifeLock service. I'd been a loyal customer for years, but when I finally needed their support, they let me down. All I got was a bunch of excuses about their lack of comprehensive coverage for credit card fraud. What are you paying for then? When I initially called to report a problem in early June, the person I talked to could barely speak English, but I did get the same excuses from her. I didn't even get the courtesy of a phone call when I gave notice of my cancellation.

I've been a LifeLock member for over five years and my interactions with their team have been pretty pleasant. I was a victim of identity theft and LifeLock referred me to a company. The company disputed all of the erroneous claims on my credit report. And from a 380, now I am over 7. However, there was something that slipped by LifeLock. It was in May when my identity was used in order to open up a Chase account and purchases were made on that and my credit card number was also used to make some purchases. Luckily I caught it within a day of the initial transaction so I was able to get everything resolved and I didn’t incur any fees. So I placed a seven-year credit lock on my account with the bureau and I should be covered now. I'm a satisfied customer of LifeLock.

I signed up with LifeLock which my husband also has an account with as someone started opening cards using my name with the Equifax breach. Now, every time something goes wrong, I get either a text message, an email or phone call and everything has been wonderful.

I have been a LifeLock customer for several yrs. & am very satisfied with the way they keep me updated give my credit score. They are very helpful and knowledgeable in answering questions & making sure they’re answered to the customer’s satisfaction. They’re the best!

I had a terrible robbery about six years ago and the bank said I should really have LifeLock so I got it. I’m satisfied with LifeLock. They’ve been very professional and I have absolutely no complaints.

Automated call stated credit breach and to call back. Called back and Associate was clueless about breach. Client portal unavailable and access to account denied. Associate stated we the customer had a problem. Told we had to speak to supervisor. 40 minutes on hold and then hung up on by Lifelock without speaking a word waiting for supervisor. Called back and denied access to Associate and Supervisor. Had to use another company concerning breach. We wasted almost $720 with Lifelock. Do not recommend this company.

I subscribed for the LifeLock advantage (middle plan). I thought I would at least be notified if credit was taken out in my name. I opened a 5 year no-interest account and in addition took out a home equity loan... Nothing from this company. Not a word. So if this wasn't me - after that they would spend their resources to find who did it? I say that's too little too late. To add insult to injury - I get a prorated refund? This company messed up and should have refunded my entire fee.

Twice now in several months, someone has opened a Lifelock Account in my name. I know because the notifications are sent to my email address. Not only did I NOT open an account, but no one opened an account with my authorization or on my behalf. Moreover, I have a fraud alert that I have placed on all 3 credit reports to make sure that no one links to my credit without calling me first. My Yahoo account was one of the accounts that was hacked, and my information was stolen. And yet Lifelock, a purported "Identity Theft Protection" service, keeps helping an identity thief by opening accounts in my name!!! Presumably, the identity thief is trying to get established with a basic account so they can switch to the preferred account and gain access to my credit report for updated information... the same report that I have locked under Fraud Alerts with Experian, Transunion, and Equifax!

My identity was stolen and one of the neighbors said, “Why don’t you try LifeLock?” And I had never heard of them so, I looked it up and I’ve had LifeLock and they've caught several people since. My bank has IDnotify but I kept LifeLock because I’ve had such a good experience with them. If it wasn’t for them notifying me by email or text, I would have no idea my identity was stolen. And their team is wonderful. I thanked somebody several times for dealing with a slow old woman. I wouldn’t get rid of them ever.

My husband had LifeLock from work and he told me about it. He said that it was a good idea and I signed up with them. Just recently, I had identity theft. The process was long but I had a wonderful interaction with LifeLock's team and they were all very nice and attentive and helpful. I was on the phone with them for 45 minutes at a time while they call each bank and store. I was glad I signed up with LifeLock and I'd be screwed up if it wasn’t for them. It was a great experience and I will recommend them.

I had fraudulent activity and LifeLock helped me clear it up. It’s a comfort knowing that it tags everytime somebody goes into my information. There have been a couple of times when I’ve said, “No, not me” and stopped the actions. Overall, I’m very pleased with LifeLock.

When I was having creditors and identity theft fraud issues I used LifeLock and it has been a good service. It has been successful.

LifeLock does a very good job. It was the only one I knew about and it was for my mom ‘cause she’s older and some people were messing with our credit. I like LifeLock's customer service and it was easy to enroll with them. Anytime that we have a problem, they send me an email and they call. And every time I call, I'm not on hold for a long time. We’ve had a couple of incidents with my mom and myself to where our credit was being ransacked. And then, LifeLock called and they stooped it. They’re doing what they’re supposed to do and they need to keep up the good work. I would tell other people to make sure that they keep their credit and their social security safe and use LifeLock.

I've been scammed and I've been compromised with the FBI, the Veterans' Records Section and with the OPM. I already receive free coverage from the government as I have 10 years of monitoring that comes free. But I still like the way LifeLock does it. Also, when I looked at other forms, their prices were at least at a par, if not more reasonable. Plus, LifeLock offered at the time a million dollars' worth of protection which was one of the aspects of their program.

My wife and I retired and moved to NC this March. Within 2 weeks both my credit card information and my wife's complete information was stolen. Both issues were resolved and we have recommended LifeLock to anyone that will listen. We will be lifelong LifeLock'ers.

A year and a half ago, thieves got my social security number off my Medicare card, so I decided to get LifeLock. Now, I’m trying to get rid of this PayPal issue and the LifeLock individuals I've spoken to have tried very hard to be helpful but the issue just keeps going on and on. Traditionally on January 28th or 29th, I get a notice that asks if it was me applying for credit and I tell them no and thought that that was it. But even if on January 30th I try to contact Paypal and say that it was fraud, I would still have to go the same process. Paypal has closed the account, but every two days I get a notice saying that they couldn’t process my order. So, every Friday afternoon since January I've sat down and written emails and made phone calls. I get these notices 36 hours after something happens and that's too late. Still, I'm gonna stick with LifeLock because of the quality of the people they have on staff.

I've had LifeLock for several years now but with my first identity theft issue, it didn’t help me much at all. I reported to LifeLock that I’ve had numerous IRS filings but I’m not so sure they'd be able to do in notifying me about it. About two years ago, I had somebody very nice file a tax refund for me from the state of DC, from Maryland, from Indiana, from Iowa, from Michigan and from Wisconsin.

ACCESS to LIFELOCK is frustrating and unsuccessful. Long waits on phone without success. E-mail informing you of my inability to connect is unanswered. LIFELOCK is NOT customer friendly. And we had a problem in June, 2017 and you were not aware of it. We had to inform you!! How are we protected???

My daughter’s got LifeLock and I’ve also seen it on TV. Then we got something in the mail or I got an email about a discounted price. I had heard good things about LifeLock and since we'e in this crazy world, we got their identity theft protection service. Someone accidentally keyed in a number wrong and used my husband's social security, and they alerted us immediately. We were at a racetrack on a Saturday afternoon and they called. They sent me the address to what I needed to do and I did what they told me to do, and nothing showed back up. Everything came out A-OK. They have great people to work with. They were Johnny-on-the-spot, very helpful and on top of it. You should get LifeLock. We haven’t had it long but we’ve had a great experience with them.

My experience with LifeLock is bittersweet. A long time ago Rush Limbaugh was talking about it on his show so I looked it up. And then I had it and then I dropped it ‘cause of money. And then I decided to get it again because I’m an IT and I’ve realized that you're just gonna have to force yourself to pay for something. The selling point for me was if someone is opening an account you’ll get a notification right away and I didn’t find anybody else that did it. I like also the fact that they’d have people to help you get that identity theft if it did go through. They would help you resolve it and get it taken care of.

I wanted to make sure that my bank accounts and credit cards are all protected and an identity theft protection service seemed like a good idea. I had a long-standing problem with someone who had stolen my identity and had accessed funds in my name, had all my information, my social security number, where I work, telephone number, address and date of birth. It was affecting my credit so I called LifeLock and they told me what the process was and what steps I could take. I did those and the problem got resolved. Thereafter, I got a letter from the company that was chasing me which said that there were no more problems and it was taken off my credit report. Everybody that I've talked to at LifeLock was very knowledgeable, helpful, thorough and professional. LifeLock is affordable and when I needed it, it was effective. I've already recommended this company to a bunch of people.

I had gone through two credit card fraud situations. US Bank was very good at dealing with them but it was getting to a point where I just thought we needed something more so I went ahead and took out LifeLock. It was the best that I've heard about from other people. They thought that LifeLock was good and I didn’t have any better alternative so I went with them. LifeLock's notification trigger, the alerts, helped us. We've had not many but probably four or five alerts and some of them were just mortgage companies requesting a credit check which is no big deal but we have had two situations where we had someone trying to apply for a credit card under my name. My interactions with their team were all excellent. I recommend LifeLock all the time.

There was an attempt at a credit card in my name and LifeLock alerted me. They put me in touch with the particular bank and they knew what they were doing. They set up a time for a conference call with the bank and the bank recognized it as a fraud as well. LifeLock monitored what they were supposed to monitor and they were prompt. Also, the agents that I spoke with were courteous. It's worth the money against fraud and theft and to protect your identity.

I've had a couple of times when somebody tried to open up accounts, and LifeLock caught it and took care of it. Their team has all been good when I contact them.

I had an identity theft situation and LifeLock was the best identity theft protection provider that I could think of. I had a stolen identity situation, so I contacted LifeLock. Their products and services have been able to help me a bit. They are always there to help me and they do an intervention where they interview the other party that I have a problem with. They would really take care of everything. I enjoyed talking to their staff. They were very knowledgeable and very helpful. LifeLock is a very terrific company and they're very concerned about my problem. My brother had the same situation. I told him about LifeLock and he signed up for it.

Emailed LifeLock Customer Service letting them know I cannot input my bank password as the field does not allow enough characters. The CSR's response was for me to change my password, make it shorter. So why does LifeLock offer account monitoring at all then if it cannot make a simple programming change to allow additional characters within the password field? Not at all acceptable by me - if LifeLock can't fix this soon, then I will discontinue using their services and sign up with Experian which will cost me more money but like they say, "You get what you pay for" and I'm certain Experian can do better.

I have a lot of assets and electronics and also, I travel and I have to use hotel WiFi which isn't a good thing but I don't have a choice so I looked into identity theft protection. I use LifeLock for travel and they notified me once about something. I haven’t had issues and the service is important enough that I added my wife to it.

I had my identity stolen and a cousin of mine told me about LifeLock. I looked it up, read about it and the team was very polite and nice when I interacted with them. LifeLock alerts you right away and then, you are able to put it in check such that nothing further occurs. I feel very comfortable and secure knowing they have my back and I have recommended them.

It seems that the president of LifeLock put his social security number on a truck and drove it down the city streets of New York, and that was the first time I saw that, so I chose them to be our identity theft protection provider. So far, we've had two or three incidents where our security has been breached, and they were quick enough to get two of them stopped. With one of them, we had to completely lock down our credit reports and I just got a resolution on this last one today.

One of my company’s buildings got broken into and the computer systems got hacked so they gave all of us a membership for LifeLock as a precaution. It has helped me and anytime something happens, even if it’s me doing it, they catch it beforehand so I like it. It also makes me feel safe and their people have been good.

My experience with LifeLock is a nightmare right now! LifeLock has lost their connection to my bank account due to system updating on their part, and they are not sending me transaction alerts! When I phoned them 3 times for help, they did absolutely NOTHING to help me! None of my questions were answered definitively either by their office in North Idaho or by their office in Manila, Philippines! They could not even give me an APPROXIMATE date as to when they would be able to send me Transaction Alerts again, nor would they even send me an email to confirm that they were giving my account priority status and creating a case regarding my problem!

LifeLock was the only one available in my area and I signed up with them. So far, they're doing what they said they were gonna do. They helped me and alerted me about people who had my social and some other information. They said that they were gonna send it over to the three credit bureaus and have put an alert on it, so it would not be coming back on me per se. I've also recommended them to several people before.

We had LifeLock for quite a while since initially, they were the only one. Now, Experian and TransUnion have gotten into the industry which is a joke because Experian mixed my husband and his identical twin brother's credit reports in 2015. We still have the repercussions because things went into the databases but never went away. Then, some things were going on that it seemed like getting an identity theft protection was a smart thing to do. Like when our friend's parent’s social security numbers were taken. We then decided to go back to LifeLock.

I like LifeLock's million-dollar insurance policy so I decided to work with them. Since getting it, it has helped me with identity theft and several fraud issues. Their team is professional and they wanna help you in any way they can. I recommend it to anybody who is concerned about their identity and the possibility of theft.

I feel really good about LifeLock. The fear that someone could empty my bank account or charge something on one of my charge cards without me knowing convinced me to use their services. Also, they were one of the first that offered this kind of service. Others offered the same type of service, but I didn't know if they would do as good of a job. I like the fact that LifeLock backs you up if something does happen. But so far, they've caught everything before anything ever happened. I get a text message usually which lets me know immediately that someone is trying to open up an account in my name. They also tell me to call them to see if it was me or someone else. Then they put me in touch with that provider and shut that application down.

Somebody stole my husband’s identity or got his information and bought $400 worth of grocery with his card, so we decided to get identity theft protection. My husband has since then passed away, but my identity was stolen. And I had been dealing with this since February, and LifeLock has been very helpful. We've gone in, and we've proven to these companies, except for Fingerhut, they're still trying to bill me for something I never even got. I don’t even use Fingerhut and they keep sending me these bills. So that one is still an uphill battle. But I absolutely love LifeLock. They’ve worked hard for me and it's wonderful. I recommend them to everybody I talk to and I tell them, “If you don’t have LifeLock, you better get out."

Two of my debit cards and two of my credit cards were stolen and used and lots of money was taken from me so, I needed protection. LifeLock gave me alerts when I was not aware that anything has gone wrong which was amazing. And even when it was me, I had to verify that. Someone hacked into my account and LifeLock stopped it immediately and we took care of it pretty fast. They’re awesome and a good company. I’ve had a wonderful experience with them and I love them.

I like to keep my information protected and private. I saw LifeLock's commercials and they cover more things while other identity theft providers just cover the credit part of it. Majority of the people from LifeLock who I've talked to when I called them were very knowledgeable. The rep I've had was very professional too. With LifeLock, I truly trust that my information is secure. I get a notification when someone tries to get a credit in my name right at the moment that it's happening. The price isn't high as well. For $29.99, it’s convenient and affordable to protect your information versus not getting anything then having people pay out with your information. I'll tell people the benefits I get from being a LifeLock member and encourage them to trust them like I do.

One of my husband’s credit card had been hacked three different times. We had to get his card changed, and I thought it was probably time to get identity theft protection. I recently had an alert where somebody tried to open a credit card with my information online and it wasn’t me. When I called LifeLock, they were able to stop the card from going out. They had all been extremely helpful and very accommodating with my questions sensitive to my concerns. I’m completely satisfied with LifeLock. I highly recommend them to everyone.

We had a situation where all the W2s in the company were sent out so, they purchased the plans from LifeLock for us and we didn’t have a whole lot of say in who we were dealing with. LifeLock calls me as soon as there’s an issue, sort it out with just the vendor on the phone, get it all handled and move on to the next time. Somebody’s trying to steal my identity all the time and it’s been happening every other week for me. They’ve been on top of everything and it saved me from a lot of issues.

I knew about LifeLock online and I got it for free with my AOL membership. Their people are perfect and a couple of times, I had warnings about possible use of my credit. It turned out that it was me except for one which they’re still investigating.

We had some friends that had some problem, so we decided to get LifeLock. There was one rep that I dealt with mostly and she took care of things right away. As soon as I told what was going on, they shared everything and they told me what I needed to do as far as taking care of stuff and they made sure that I get the rest of what I was dealing with. We're really happy with LifeLock and everything has been really good.

I asked for help in changing some personal information but then found out it did not need changing. When I realized this I wrote and apologized for this. I received a very nice response saying that it was not an inconvenience at all and if I needed any help in any way, just call.

I've had experiences in the past where my credit card had been used and I wasn't the one doing it. Somebody got my number. I wanted to make sure I would be protected from anything like that so I went to LifeLock. Right now, I got a notification about a charge that shouldn't have occurred and nobody has reached out to me about these issues so I'm disappointed. My credit card company and LifeLock should have been part of that notification and were not so I'll see what happens next. Other than that, the team at LifeLock are professionals and very nice.

Everybody else is getting in trouble and I figured that I better get some protection and LifeLock was over the place. Their ads were on TV, over the radio and in emails. I tried LifeLock out and it seemed to be working so I kept it. One time, somebody made an application for a credit card but I didn’t do it. LifeLock sent me an email, then I told them that it wasn’t me and that was the end of it. LifeLock stopped it for me. My credit was never affected and nobody got caught using my name. LifeLock did what they were supposed to do. LifeLock works for me and it will work for anybody.

A friend told me about how LifeLock monitors activities for him, credit-wise. Things happen to this world so I need to be very careful. I cannot trust anybody. LifeLock provided a timely response to me each time there was some issue and I love that. They listened to me and they solved the problems quickly as well. The general service that they provide is quite legendary and my experience with them has been excellent.

LifeLock has helped me keep people from opening credit cards in my name. They’ve caught it 3 times in the last couple of years and they've notified me about it. I'm perfectly happy with what LifeLock is doing to keep my identity protected and I'm sticking with them. They just have to keep doing what they're doing.

I had briefly lost track of my laptop and I was worried about the security of the information on it. I was able to get my laptop back but it made me so worried. Security breaches have become quite widespread and every day you learn of one. It made sense to protect yourself. I've had my credit compromised through Experian and I've also been a United States government employee, so I had the OPM breach affect me. I have locked all my credits after the Experian happened so nobody even knows I exist. I locked so nobody can make a credit inquiry. I couldn't apply for a new loan and I couldn't do anything. Because if anyone does a credit inquiry of me, I don't exist. I also had the Home Depot breach affect me. I have TrustedID and I also had CSID. Then I also got US ID from the VA, where I had worked. But then that expired and I didn't renew it. I have multiple people monitoring stuff.

The identity theft protection program sounded good to me and I know that identity theft is pretty big right now so I wanted to try and be protected by it. I've been hit already at the beginning of May and I got four alerts from LifeLock that people were trying to get into my stuff. I had to change all my accounts. LifeLock has been on top of it so I'm so happy with LifeLock and I'll stick with them as long as I'm in business. The LifeLock team has always been very professional. They explained everything to me and made everything clear. They took care of business really fast. I was really impressed with them and I've already recommended LifeLock to a lot of other people. Never once have they failed me and the program was worth every cent that they charge.

I’ve had a positive experience with Lifelock. People need to sign up because cyber security is a new crime today and people are more and more being victimized by identity theft. Also, it’s something that people seriously need to look into. I had an investigation with the identity theft and the investigators responsible for the case suggested that I purchase an additional security measure to enhance the effectiveness of the investigation. I did that and it seemed to me that LifeLock is a good choice after reading and hearing positive results of LifeLock consumers. I subscribed and I’ve had some extraordinary and beyond exceptionable result from their key personnel until their restoration unit. And consistently on a daily basis, my credit is being restored.

I'm a security type of person. I feel safer having LifeLock knowing that they monitor my social security number. I also really liked the comments that my friend gave about them and the easy access to personnel with compliance. Since I've had LifeLock, they have contacted me on three separate occasions because someone had attempted to open an account using my number. One of them was me, but still, they flagged it because it was at an unusual location.

My experience with LifeLock was very good. The identity theft protection service they offer seems to be good and they were very helpful with the one problem I did have. They followed through and they did everything they were supposed to do. Everything about the LifeLock team was very good and my interactions with them were fine. I'd recommend LifeLock.

I was very thankful to LifeLock. Had it not been for them I would of never known the dark web had my info. I questioned LifeLock about the email I received & they advised immediately what actions I needed to take.

I felt that identity theft protection was necessary nowadays so I got LifeLock. I heard about them on The Sean Hannity Show and their team was excellent. They helped me, sent information and I've been enjoying it ever since I've had it. My social security number has been used twice and I've gotten an alert the same number of times. It was taken care of quite rapidly so, everything was fine on that end. It was one of the best choices I've made in my lifetime. I've never had a problem with LifeLock and I've had a pleasant and excellent experience.

My wife passed away and my account has been hacked a couple of times, and so I thought that LifeLock could help me. I called LifeLock and they helped me get back on track. But when I went to the police officer, he asked if I have LifeLock and I said yes. He then asked if I was notified by LifeLock and I said no. I just paid for another year last week. I was thinking they could give me a discount on that because they messed up.

A small issue made me realize that I needed to protect my identity and I started with LifeLock. I have been with them for about 15 years now and they’ve been great. In the past six to 12 months, they caught a couple of things and their customer service has been outstanding. I had to call in once or twice and I have such good things to say about everyone I worked with. And in the couple of times they've reached out to me, they've always been more than understanding and willing to get to the issue at hand. They've also been super proactive in helping protect my identity. Their prices are pretty reasonable, too. I would recommend LifeLock to anyone. In fact, my husband joined before we were married based on my recommendation.

I heard about LifeLock from a friend and when I became a victim of identity theft, it was strongly recommended. They alerted me of several breaches to my credit and inquiries and we’ve been able to shut it down and restore it back to normal. The LifeLock people have been great, very professional, understanding and helpful. I’d strongly recommend LifeLock to anybody who thinks they may be going through any kind of identity theft.

With so many people who have had their identity stolen, I thought about getting identity theft protection. So I looked at different companies and LifeLock was the best bet for me. I had very positive experience with their team. I also like that if somebody tries to take out a loan or open up a credit card in my name, the LifeLock team contacts me right away. And I've had at least six occasions where someone was trying to open up a credit card in my name and they caught that right away. So I'm glad I joined LifeLock. Everybody should do the same because identity theft is a big problem and people may end up with bad loans on credit cards. They gotta protect themselves. And with LifeLock, their identity is protected.

I had a problem with my account and your customer service is awful. First they tried to authenticate me by asking about a person I currently live with or lived with recently. They referred to Jeff, who is my college roommate from 1993. This is certainly not “recent or current”. They also asked where my social security number was issued. This happened when I was a baby, over 40 years ago. How in the world would I know where this was issued?!? Then I was transferred from enrollment to member services and back to enrollment and back to member services. No one could answer basic questions about my account. You should be ashamed of this performance.

Joined LifeLock because I wanted monthly updates from all three Bureaus. Come to find they only furnish reports from Equifax with the $200/year plan. Fine, upgrade to $300/year plan to get Transunion and Experian. ONLY then do you find out that the reports are updated only a yearly basis for Experian and Transunion. Called to cancel, and "Retention" specialist Nikolai felt the need to tell me that actually, their lawyers do a great job. I told Nikolai I don't care what he thinks of his lawyers and asked for his supervisor. Mr. ** was even worse, and actually laughed at me during the cancellation. I am beyond disgusted with these crooks.

We learned we were double-billed for Norton and contacted the chat line. Sunil on the chat line said the best thing was to combine the subscriptions. This placed our renewal for Norton to 2022. I asked about the LifeLock discount and Sunil gave me the number to LifeLock and told me to call them. I called LifeLock the next day and was told Norton should have given me a code for the discount and was told I would need to cancel my LifeLock subscription and contact Norton for the code and then give it to LifeLock. I found the bundle online in my Norton account and tried to purchase it. I received an error message and called the number for LifeLock I was given.

I lost over about $700 in one shot over someone hacking my bank account. I signed up with LifeLock and I'm very pleased with their service. I have a lot of confidence in it. When there was someone who took out a loan in my name, before that loan can be granted, LifeLock caught it and stopped it immediately. It was very very good to know that I'm getting that service and the rep I worked with was very thorough. She got the other personnel online on the phone that was from the company that they filed for the loan and didn’t have me call them. She corresponded with the whole group and solved that issue. So, she was able to put me in touch with someone that I could talk to and correspond with to finish clearing up my report. She was very helpful and she stuck to it with me the entire way, which was good. All in all, LifeLock is excellent and I'd recommend them. They're worth every dollar and every penny.

I was a victim of identity theft and I wasn’t happy with the company I had. I read somewhere about the service that LifeLock provides so I decided to try them out and I’ve been very happy since. I like that when I had a problem, I got a call on my cell phone telling me somebody was trying to open a credit account on my name. I got in touch with LifeLock and from then on, they took care of getting the whole thing straightened out for me. It was great. In my other experience, the company never even notified me about the last three people who tried to use my name so that was very disturbing. I love LifeLock and my interaction with them has been terrific.

I saw LifeLock in print advertising and my wife told me to get them as a precautionary measure. Dealing with their team has been very positive. There has been a couple of fraudulent credit card applications I've been alerted to and LifeLock has been very helpful.

People were talking about identity theft protection and it was starting to become an issue back in 2006. At that time, LifeLock just had one level of protection and it was $99 per year. For the service provided, that was very cheap. So, I thought that even if identity theft never happened to me and I didn't need it, it was only $99 a year. It was like a home insurance policy. So, I got the LifeLock's service. But one thing I didn't like was that they changed the levels of their protection. In the beginning, the plan I enrolled in was $99 and it was supposed to be guaranteed for life. But all of a sudden, it didn't include all the benefits that it originally had. A lot of the services that was associated with it, as far as monitoring three credit sources and three credit reporting companies went away. So, I almost got rid of it, but I’m glad I didn't because this year I had my identity stolen when Equifax got hacked.

I had a false report of a tax return in my name several years ago. I was told by different people to go with LifeLock and it will prevent any problems in the future. I signed up with them and I've been very happy. I had several credit cards opened in my name fraud for the first time in March. LifeLock alerted me and we were closing the accounts down as fast as they were opening it up. Two slipped by and got opened up. But LifeLock worked very hard and they were right on it. They sent me a packed and we filled all the information out. They represented me on my behalf to all the credit card companies and fixed the whole problem. They're top-shelf and I cannot brag on enough. They're very professional and they help me on anything I need and they get it done. I've tried to refer all of my friends all the way and they know what I went through. Several of them are already members and everybody I know is very happy with LifeLock.

I wanted to have more control over identity theft. A family friend told me about LifeLock and I signed up with them. So far, they’ve been helping me with the alerts and when I had several problems, they got those resolved. Their reps were excellent and very professional. They also helped me very well with the problems I was having. I would tell my friends to go with LifeLock.

My husband and I are on our 70's and we're retired. We can’t get around and we pay a lot of stuff on the internet. My husband has been hacked for three times since September then we began hearing stories and got a little worried about what could happen. My husband saw LifeLock on Facebook and we looked into it. Then, we decided to sign up with them.

I was signed up with a provider prior to LifeLock and that one expired on the provider’s request. They discontinued the service so I was left with what to do next. I was forced to have to consider doing something because I was a victim of identity theft. With my original provider, it was something that they thought was a courtesy to add on to my daily activities. I told them I would consider it and at that time, they were charging me $13 a month for that service. But at that point, I wasn’t a victim of identity theft. Then someone managed to get a hold of my identity and I had problems.