LifeLock Reviews

When we signed on, it was with the explicit understanding that all services were to be US based. This has changed, with customer service now being off-shore (the Philippines). We were, in fact, told that this was the reason LifeLock could not service my husband's English accts, because Lifelock would not be using offshore help. Very dissatisfied, and not feeling secure at all. Our confidence in Lifelock is now non-existent.

I bought their policy for ten years and tried to make a claim and they did not cover it. They have a insurance company that makes the decision and then say they have to let them handle it and they can't do anything about settlements but that is not who you pay the money to.

Lifelock is really great when it comes to protecting your identity. The first step to setting it up will be the longest process, after that, all you have to do from there is pretty much nothing. Lifelock will send or call you if they see a transaction that they feel should be question.

It's easy to use. They email you with any changes. It's easy to log in and check your credit. The service affords a layer of protection for your identity that takes seconds!

LifeLock notifies you immediately with a phone call and messages either through text and email or all three when others there's any activity detected that they notify you almost instantaneously regardless if you're in the US or different country. I find this especially effective from a security standpoint and would recommend this service to anybody all three levels that they offer including some of their free products like a free Shredder after two or three months of use,

They are great at signing you up, processing your payment and advertising their security controls but I wonder if they will truly be there for me if my identity is stolen or my accounts accessed.

We have had LifeLock for five years now. We chose them for several reasons, they insisted on full protection on me because of upcoming events in my life called retirement, protection over our credit, and now Norton protection for our wireless devices. The stars and business that put their trust in them. What other company can say that?

The price is high, but the service is excellent. Their monitoring service is excellent in noticing, fixing and reporting possible identity thefts. When they noticed anything strange or not usual for you they will reach out to you to see if it was you or not.

I really like Life Lock as they always contact me if there's any problem and they stand behind me through it all. They also protect me and will take my information off any sites it ended up, even the dark web! Life Lock is always there for me!

Lifelock makes me feel secure in knowing that I am protected against fraud, identity theft and the like. I know that if anything should happen Lifelock will take care of it right away and they make you feel safe, and stress free. I took me awhile to decide to get this protection and after doing my homework and reading reviews, I decided Lifelock was the best around and is totally worth it. Customer service is wonderful, so helpful and makes me feel relieved knowing I have them behind me 100% in case I find my self in a situation where my identity could be stolen. I highly recommend them to anyone looking for that extra security.

They were great. Sometimes it was a little hard to get someone I could understand when I called but other than that they were really on top of everything I needed!

I can’t help but feel that nothing is perfect when protecting identity theft but unfortunately we need to do something. LifeLock seems to be a reasonable solution.

You want to feel that your personal information is always protected and I feel confident mine is now safe and secure from prying eyes.

Overall we have had a great experience. They quick to install and get us up and running! We did have one incident with customer service that did not go very well and we had to get a supervisor involved, but that was cleared up.

When I read headlines about security breaches I just breath safely because I am protected by LifeLock. As a HIM specialist for a hospital I understand the important of absolute security for personal identification.

Cost could be better. Threats are not real time, there is a delay. Thus, the monetary insurance. Remember that your financial institution should be providing this same feature thus FDIC. Food for thought. Thanks.

Honestly I felt great pressure to sign up, after requesting information. Just about everything about Lifelock is average in nature, expect for the price, which is more than what you are getting. Then you get nothing but contact after contact. I regret ever contacting them!

Life Lock and protection apps like then are a good idea ave are useful. We have been attacked several times over the years ave have found that the usefulness of Life Lock had been helpful to us in every way possible. It is not a prudent thing to attempt online and other purchases these days without a program like Life Lock. We are sold. I hope this helps.

The more personal information you enter into your account the more protection you will get. I am mostly pleased in that they alert you very fast with most problems. However, my big disappointment was when our family of 4 was hacked in our IRS account and our SSNs used to retrieve a huge refund. It took many years and a ridiculous amount of time to prove to the IRS we are the 'real' account owners and get our $3,000 refund back, which we needed badly to pay off bills. Lifelock did not detect this hack. Maybe it's not part of their deal. Not sure.

Had Lifelock for years until my husband decided nah...not gonna use them anymore. Next thing I know someone had taken out a credit card in my name. There was an incident when we were using them. We applied for loan. Lifelock never called to make sure it was us. Overall I was happy with them. We have since gone back.

LifeLock is a time tested product that has led the industry in identity protection. The company pioneered the industry, and has expanded its product scope and improved not only itself, but has pushed the other participants to step up their efforts to improve their offerings.

Service as advertised. However, systems...text, VM, PC and PH App are not seamlessly tied together and you may clear the alert and then see it again and again via different sources even though you’ve already cleared/ ok’d it. Notifications are not always clear to interpret. If you are shopping for finance, expect multiple notifications, sometimes many days later. Now trying to push monthly fees to annuals. That tells me they are trying to ensure they keep revenues locked down. Now trying to push another fee at you with Norton Antivirus scare tactics. Too bad no guarantee with it! At $ 30.00 a month it’s not cheap, but I’ve had it for years. I’m retired now and on a fixed income... I am looking at my options.

I was offered a trial offer with Lifelock, and that was before I understood what Identity theft was, or the dangers of cyberspace. I was a victim of fraud, forgery, and it took forever to complete the process for reversal and my credit took a great nosedive. Had I had Lifelock sooner that whole experience never would have happened, because as soon as there is an attempt to use my personal info Lifelock will verify that if you're aware of this transaction. The response and staff support is very understanding and polite. They offer a full spectrum of services which are always improvising and upgrading to make sure you have the best protection.

Working with people at Lifelock was pretty easy. They were friendly, courteous, kind, and knowledgeable about the product lines they offered.

I like knowing someone out there is watching out for me. Lifelock contacts us immediately when we do a financial transaction just to verify it’s really us. I hope they always stay on top of things as I’m am getting older and it’s hard to do on my own.

The service is comprehensive, but I feel as if it's not as quick to detect identity theft issues. I determined this because Experian alerted me 48 hours before Lifelock did.

On Dec. 7, 2019 I did my weekly check on my primary credit card. I noted that numerous fraudulent charges had been made on Dec. 5. I called the LifeLock number on their website. I got a representative in the Philippines and neither of us could understand each other. So I called back, several times. Every LifeLock representative I reached was not a native English speaker. I asked to talk to a rep in the United States. He did not understand. I cancelled my LifeLock accounts a few days later after they were unable to help me after my identity had been stolen.

Be careful to read the small print. Automatic renewals are a big negative! Customer service was really not helpful, in fact, they will give you an attitude such as "you should have" in other words it's your fault. Make sure you get both e-mails and texts other wise you'll probably miss an alert. I'll never recommend this company.

I am being charged for two subscriptions and having 8 months of my original subscription cancelled and then being charged $300 for another subscription with Norton that I DID NOT WANT! I will be disputing the charge unless someone straightens this mess out.

Be aware all your customer service calls will go to an India call center, with employees paid below a dollar an hour, not exactly the home of secure data services. You should also be aware that LifeLock sends monthly emails regarding any of your accounts that arent reporting (this is a common occurrence, that usually fixes itself). That may seem fine, until you receive a multiple acct warning. In a spectacular lack of security, LifeLock then sends you an email unencrypted, containing open text that identifies your financial accts by name (bank, credit union, brokerage). This is an inexcusably stupid thing to do, given their so-called reputation for security. I personally have a secure email (protonmail.com) that easily allows secure transmission of encrypted messages, so what is their excuse? NONE, so far.

Website is awful. You can't tell what to click on to figure out what you are getting. I hate it. PLUS I've now gotten about 4 emails saying I need to log into the website to authorize Lifelock but when I go in nothing tells me WHAT I need to authorize or where it is. It's the worst website ever.

Autumn from Lifelock was able to provide lifetime promo code of 50% off plan basically same had before.

“Lyle“ is this accurate enough? This is all you sent me. What am I supposed to do with this. I am really disappointed with your service. I have been trying to resolve this. PROBLEM for about a month. I am considering asking for a full refund.

We are constantly being told that Lifelock cannot access our bank accounts and asking us to reconnect. Their "canned" written response to complaints is always the same. That it is the bank's fault. Lifelock should have had preset contracts and agreements with client's banks in order to be able to monitor at all times. We are asked to reconnect almost on a weekly basis. Not happy at all with this and their excuse that the bank is the primary custodian and if we find any fraudulent action they would assist. This kind of defeats the object of their being able to monitor at all times, Which what we signed up for. Seriously thinking of discontinuing the service when they year's payment is up.

Who’s going to protect consumers from LifeLock? I ditto all of the foregoing customers showing 1 or 2 stars. Aggravating to say the least about customer service. Try getting a refund of your unused portion of your account. Cancelled.

Norton Antivirus SHAM. We have been LL Customers many years. Norton offering Antivirus w LL NOT AVAILABLE TO PAYING CUSTOMERS. No Download Link or CODE available to what THEY SAY I HAVE PAID FOR. Maybe when I've paid another 6 months they will have access available to existing customers is a joke. Can't get Auto Renew turned off, screen doesn't work, so could START OVER LIKE CUSTOMER TO GET ACCESS CODE. What a Lousy way to treat EXISTING CUSTOMERS, GO TO THE BACK OF THE LINE. Just Wrong. I bought McAfee for new computer cuz can't just leave but hanging out for 6 months. Not doing Norton, paying FOR LIFELOCK TWICE!! RIPOFF ALERT!!

Lifelock doesn't do a very good job at catching what's happening. We bought a new house a month ago, had different lenders pull credit over that time in the app process, and we even received a credit report in the mail from the bank as far back as 5 months ago. Never heard a word From Lifelock on the activity. Had our address changed last month through USPS. Again, no notification this time. Although I did receive one in May when I had it changed the first time. Credit card was compromised with bogus charges 6 weeks ago. Didn't catch that either, even though I had the account linked. At an annual cost of $234, I'm pretty sure we will not be renewing.

SUCKS - doesn't live up to their advertisements. After 10 years I finally wised up and cancelled the service, not worth the aggravation or headache of trying to get something resolved, all they do is refer you to other web sites - literally they don't do anything except take your monthly fee, unless you are a big time movie star being compensated by LifeLock.

I am very pleased with the response team of LifeLock. I had specific concerns that they addressed very promptly and they accommodated my needs. I highly recommend their service. I feel very secure that if I have any problems with identity theft, their team will handle it.

Lifelock is another scam that will find every reason why they should not pay you. 2009 My identity stolen by someone that worked for me a short time answering phones. I finally found out where the identity theft was coming from myself. I never used online anything for paying bills. I did all checks and balances. I found mistakes every time from vendors. Never in my favor. Lifelock used every single excuses to not be responsible. A whole online profile was done under my name. I couldn't even stop the theft. Everyone treated me like a criminal. She made a mistake by creating an office depot delivery address to her house. $41k I had to put the case together and put her in prison.

This is my second attempt to use LifeLock since I cancelled the first subscription. Financial Transactions did not work the first subscription and now with the second new subscription it still doesn’t work. Combined for both subscriptions I have called or reported the problem 12 times with no results. The new LifeLock comes with Norton which is a nightmare installing the software after which the LifeLock portion locked up requiring me to uninstall the software. I have had the ultimate for 3 days and after talking to support twice and being passed around to technicians who barely speak English I hung up. I plan to cancel this second subscription and will write off my monthly payment as a lesson learned twice! The addition of Norton is not a benefit in my opinion and the website is confusing to navigate.

I called to confirm that LifeLock could assist with "problematic" identity confirmation at 2 of the three credit agencies. (My SSN was recently breached). I stated I was not interested or need the Norton 360 software/services on any of my devices. The answers from the agent were: 1. I have a different skill set here and I'm very good at my job. 2. No the entry level products won't help you, you need our "premium" product and 3. The standard legal disclosure was repeated at least 3 times, in substitute of an answer if they could help ....

On 10/23/19 we called LL to add Norton to our account. The order was processed, we were billed and the next day we started loading the services to our devices. Since 10/24 we have been unable to access Lifelock under any link at all. I have made many, many calls to Customer Support. I have 6 case #s and the last call I made today resulted in an escalation with a promised return call in 48 hrs to 1 WEEK. This is totally unacceptable. Since 10/23 we have had no access to our LL account and no one has been able to even start to tell me why. Surely we are not the first LL member to add Norton to their existing account. Please have someone look at the process to add Norton to LL.

After purchasing LifeLock I tried to open a bank account and was denied, because a company called ChexSystems had me locked. I temporarily unlocked everything through my LifeLock account and still no release. I later called LifeLock and asked for support to unlock and remedy this situation in which I was informed that they did NOT help which such situation. I proceeded to tell the service person that the ad on TV clearly stated that they help with ** situations. At that point the conversation went south when the service person proceeded to repeat over and over again with no offer of support. I proceeded to ask for their supervisor which lead to 15 minutes on hold only to be told they did not have time to discuss my issue.

I got an alert from Lifelock that I had been searched personally on USSearch.com, InstantCheckmate.com and PeopleFinders.com, The next day a collections agency erroneously filed a derogatory claim against me on my credit report, thinking I was the person they were looking for because he lives in the same town as I and has the same name. Lifelock monitoring did not pick that up to alert me, nor did they help me when I called them to inform them. When I asked why I was not alerted they said, "That is a good question". Then told me I would have to handle the situation since they did not catch it.

I have had LifeLock about 9 months. The first 7 or so months, everything clicked along in the background almost seamlessly. But now for the past 2 or so months, my accounts get disconnected almost every day; bank accounts and credit cards. I have called and called as well as checked with my banks and credit cards. It is so frustrating to spend sooo much time on this almost every day. And now no one can tell me why my M/C can't reconnect. I don't know if it is worth it at this point. I keep being told by LifeLock support that they are submitting a ticket and give it 7 days. Nothing is resolved after waiting. I was told today that since I was able to get my bank accounts back reconnected that there will be no future problem. I told him that it will reconnect but then the next day will get the LifeLock message that my accounts have been disconnected...again!

Joined Lifelock 2 months ago. They have horrible customer service! They claim to give all these benefits, but when it comes down to it, they hang up the phone when you ask questions! The nerve. I am cancelling my service with them! Sorry Lifelock...you just lost another customer!

My wife tried to set up her account online. LifeLock pulls erroneous data from public records which then screws up your account creation requiring a call to customer service. They could not even figure out that my wife's relatives have been dead for years, yet LifeLock asked for their ages. They can't seem to separate my wife and someone else with the same name elsewhere in the neighborhood. So what good are they? It took several calls which lasted over an hour each to get the account creation straightened out. We paid for a year service for myself, my wife, and daughter. Our one and only credit card got hacked. LifeLock did not catch it. We took out a large auto loan. LifeLock did not catch it. They are pretty useless if they can't detect these items.

As stated above! I sent an email requisition information on how to update my account to include Norton 360 on the 10th of October. Prior to that an agent that I spoke with on the phone told me that she would send me the invitation email to update, but email was never received and my email from the 10th was never acknowledged. I am still waiting!

Updated 10/11/2019: I spent over an hour on the phone with a LifeLock support agent. None of their offered approaches worked. Agent finally said to log into my bank account online and change my bank login credentials. I don't think so cupcake! Turns out that Lifelock does not support Capital One Bank. Called Lifelock billing to cancel my service, and that support person told me that while not monitoring my bank accounts or credit cards, that Lifelock did provide me with some "service", but not all that I was paying for. Solved the problem by having to forcefully request that I wanted my service cancelled and I required a refund. I was less than a month into an annual subscription. They cancelled my service as requested and said they would be refunding my subscription - hmmmm we'll see!

When I signed up for LifeLock it seemed like a great idea but immediately upon getting set up for this "service" I found that I really did not have the computer skills to understand what I needed to do to utilize the full service. I tried to reach out to Lifelock but could not get an actual human to help me. I made the decision that I was probably just that I did not have enough computer skills and that the service would alert me if I was not "protected" by them properly. Apparently, that is not the case and when I have tried to get certain issues resolved I get email responses to my requests for help that have nothing to do with my actual problem. If you are a millennial and have never known life without a computer you will likely be just fine but for all other people, approach this "service" with extreme caution! DO NOT expect actual support.

If you are induced to sign up for LifeLock to get miles, don't expect this company to post them for a year. This is not disclosed in the offer. Customer service requires a long interrogation by a mechanical voice before being transferred to somebody in India.

If I could give zero stars I would. I paid the money and all I get are messages saying: "Your current plan does not include........" The money I paid includes nothing that I can see. I do not have the time to call their support. Why when you buy something should you have to contact their support? I don't even have time to ask for my money back. I have 3 computers and I get conflicting messages on all 3. I think Lifelock collects your money and they don't care that the software is a bunch of crap. So disappointing.

BBVA Compass no longer supported. Changed to BBVA US. They won't fix it. LifeLock pointed to BBVA's problem. Then BBVA pointed to Life Lock saying it's their problem. No call back. No resolution. I am no longer protected for my bank accounts.

LifeLock did an automatic renewal for my account. I wasn't aware of it. I tried to access my account, but I didn't remember my account information. I requested a password reset email, but it never came. I attempted to get that email multiple times, but it never came. I called customer service to try to cancel the membership. I had to supply them with my social security number, the amount I paid, the coupon I used when I made the purchase, the name of the other person on my account, but I couldn't answer which year I first started using Lifelock, I did tell them it was the year of the Equifax breach, and I couldn't answer when was the last time I called them and why I called them. I don't ever remember calling them.

I signed up with LifeLock after my identity was stolen to protect myself. One month after sign up on August 23 2019, I received an email from LifeLock about changing my email address which I didn’t change. Someone hacked my account and changed my username to their email account making it impossible to log in. I called LifeLock two hours after the hack, I spent two hours on the phone with them while being transferred four times and explaining the problem four times. One of the representatives emailed my case number to the hacker's email address.

Auto payment failed to draw and it wasn't the first time. Why this happens no one seems to know. Money was there and bank info had not changed. Trying to rectify this is nearly impossible with your phone prompts etc. Finally gave up, frustrated. Lost me as a customer after many years.

I was a victim of identity theft in 2016 and have been paying for LifeLock every month since. I found out a couple weeks ago (from a free service I was also using) that my identity was stolen once again and was used to open 2 bank accounts, get 2 visa cards and apply for 2 loans - all in the last 3 months. LifeLock never notified me of any of this nor did they have any record of it when I signed in. I have since frozen everything. What was I paying for? ?

Signing up early for a service such as Lifelock.com is going to be the best decision anyone can make to help protect your credit and personal information. The value along with the excellent customer service that I have received will also be what you receive.

I wanted to cancel my subscription after gaining nothing of what I was promised from their services. I tried logging online to see if I could do it and was kicked out immediately every single attempt. So I decide to call, they advertise that I can reach someone 24/7. After an hour and 15 minutes and 7 transfers between Norton and LifeLock I finally learn that it was already canceled. Never in my life have I had the runaround thrown to me so ineptly and rudely before. Do NOT waste your time, money, and consideration on this sham of a company. Long gone is the LifeLock of old that was worth your dollar.

My problem with my banks use of two-factor identification requires a new web address. For four months the service department has repeatedly ended the call with a promise to get back to me with a status report. Three managers including John at Tempe and Andrew have failed to do so. Not fixing a simple database update is unbelievable. Reading BBB complaints tells me this company's service is a fraud.

If you want to be transferred to non English speaking reps in a foreign country, this is the service for you! What a joke! Sorry LifeLock but you are taking too many shortcuts, I am completely dissatisfied with your service, calling the Philippines for service and care of my identification and identity information should be a crime in itself. Honestly your misrepresentation of the service you are providing is a crime. I’m done with LifeLock! Your company is an absolute joke.

I've noticed that my checking account would go "Off Line" for no reason. This means... it is NOT being monitored. The only reason I knew that is because I still sign into accounts and review them. That being said, I have no idea how long my checking account was "Off Line" with Lifelock and was so unhappy they did NOT pick up on my $2,500 "Purchase". It was a down payment for my new car....guess why. My checking account was OFF LINE!! I never got the Alert and it could have very easily been someone else. I cancelled Lifelock right away. It defeated the purpose of me having it.

Lifelock LIFELOCK ULTIMATE PLUS for $26.99 has no control when a text alert is sent out. Had two transactions that took place at 3 pm. My bank notified me right away with a text alert however Lifelock's text alerts came arrived at 4am Eastern time that awoke me and I was unable to go back to sleep. I canceled the $26.99 monthly membership because they have no control of the alerts.

I signed up with Lifelock only to find the very important passcode I set up would not work. When resetting the passcode it required a symbol and number. That was never asked when we set up our account. The account would still not give us access. After hours on the phone with "agents" they would transfer me around, had no supervision and knew less than I did. I'm currently on the phone waiting another half hour and nothing is happening. They are a waste of time. Serious waste of time.

I bought LifeLock to protect my assets and transactions. That part seemed fine although I had nothing nefarious happen in the time I was with the company. I tried to get LifeLock with Norton to protect my computer. I already has a Norton Account and Antivirus program. Lifelock couldn't help me get the refund since I was already paying for it and then when the resubscription came up they couldn't give me that either. The agents are outside this country making me question how secure is it really if they can't pay people in their own country to protect the clients assets. I was ping ponged back and forth between Norton and Lifelock. This was a very disappointing experience and only something I have experienced with a poorly managed company. I would be VERY Leary to trust this company again.

We signed up for LifeLock after my identity was stolen. We could never get an English speaking person, we just kept getting transferred around from dept to dept. They kept writing tickets when I called with an issue and gave me a case number saying someone would call me back. They never did. I only received one alert and no more alerts after that. I have credit freezes on the 3 credit bureaus, fraud alerts and code words on my bank accounts. I get alerts from my bank and credit card when there has been activity on any of my accounts and credit cards and other financial information. LifeLock did nothing for me. I feel I have protected myself the best way I can by what I have done. I feel more protected by what I have done than I did when I had LifeLock. Don't waste your money. You can protect your information by doing what I did and it didn't cost me anything, just making a few phone calls.

LifeLock is a misleading and crooked company. They did absolutely nothing for me (got alerts from my bank and credit card company and not LifeLock) and raised my monthly payment a year later (saw nothing when I signed up saying it was an introductory offer). I cancelled my account a month earlier and they deliberately charged me again at a higher rate. When they finally refunded me it was less than the charged amount. When I called to correct the problem I was told after waiting 20 minutes that their system is down conveniently for scheduled maintenance. I eventually had to hang up with them. How can you be in the business of credit protection and restoration and have dishonest practices? Be Warned. Do Not do business with them!!!

My spouse was supposed to be added to my account when I signed up, but was not and I’m still paying for his service. I called LifeLock per Verizon’s instructions and LifeLock told me to call Verizon. I had to give LifeLock my social security number and birthdate over the phone. Does not feel secure.

I have all ways depended on LifeLock for their excellent service. Ever since I've been a client I haven't been a victim of identity theft. I would recommend LifeLock to anyone searching for a a reliable virus control service.

After experiencing Identity Theft, *I* presented all documents to their restoration dept. It was hours, days, weeks of labor. After Employer coverage ended (1 yr) they transferred me to a plan, $17.99 monthly, but it had no coverage of any of my financial information... as I found out today... WHAT!!?? After 2 yrs of $17.99 per month, no correspondence other than commercial emails, I called today when I could not even log into my account. No refunds. No service. What a scam!

How could this be? I have to wonder how long I've actually been "protected", or if they're protecting someone else who has a similar name. I have to write "at least 40 words" for this to submit. How many more ways can I say THEY HAVE MY NAME WRONG?

So somebody got hold of my credit card number and went crazy down in Miami. They ordered food, bought airline tickets, went to Best Buy... And spent some cash. To this day, not one word. Granted I wasn't on their premiere service, but what exactly was I getting for $120 per year. Now they are harassing me on email basically insinuating that I am completely unprotected now. WHATEVER. My bank caught on in 1 hour, but the person that had my number was good... And wracked up some serious charges. Not one word from LifeLock. Waste of money.

Easy to sign up. Very hard to cancel subscription. Had to call my credit card and block their use of my account in order to do it. Felt like they held my card and data hostage. Trust a company like that with your data? Hahahahah. Never again.

LifeLock wouldn't offer me the discounts they offer new customers. I've been a customer for over ten years. Total crap. Switching to Experiean. Too bad so sad. Treat your long term customers with more respect!

I was very pleasantly surprised that shortly after I posted my negative review, a representative from the "Symantec Corporation, Consumer Business Unit - LifeLock" emailed me and said that they had contacted American Airlines and would post the miles that day. I checked today and the miles are in there. The customer service from this Consumer Business Unit was fantastic, in the sharpest contrast to the customer service from the representatives when one calls the LifeLock number and even the LifeLock supervisors. I have added a star to the review, updating it from one to two stars. I would have updated it to three stars, but I can't say that I was "satisfied with the experience" when it still took hours on the phone and many months to get the miles they promised. However, if customers have some way to get to speak to this division of Symantec, it appears they have the power to actually help customers out. If you are able to bypass the front line LIfeLock reps to get to someone who will help you, or if LifeLock trains its representatives to actually meet the needs of customers on such issues, you may be able to get 5-star customer service (that is what I just received now) instead of the one-star service I received before. Maybe there is hope for LifeLock customer service--I trust they see it is important if they wish to create customer loyalty.

Updated on 08/22/2019: After they saw my review on this site someone from Lifelock called me. She told me to write up a follow letter and they would look into matters. I did just that and got a letter back today that said they will not cover me. They not only wasted my time but it cost me money to get police reports and to send them a letter. I feel like I have been robbed again.

Called in for a simple question that their automated dork couldn’t answer. So the dork told me 60 minutes for a customer service rep. I hung up, called back and said I waited to upgrade my plan and got a representative for in one minute. They get a zero for customer service when you need help.

Thanks to LifeLock they have been at my service since my first breach. They’ve made it easy for my father and I too have some security. Since 2017 they have made it easy and very professional And customer service has help me along the way for safer online experience and secure my accounts. Thanks LifeLock. Great job.

Just had a terrible experience, I called them because for some reason I got locked out of my online account. I could receive my username but would not send the link for a password reset. I gave them a call to verify my Identity and was told that I somehow failed to do so. I was asked 2 questions, 1) Who have you lived with and 2) What email address have you used before. I would think I would know the answers to these considering I've only lived with my wife and have the same email for 20 years and I was told I failed and now my account is locked.

He listened carefully to my request for advice concerning additional coverage, explained my options, including the cost, reviewed my current coverage and I chose to upgrade. I have been a long-time customer of LifeLock and am completely satisfied with their coverage and feedback each time something new appears on my account. I totally depend on them to keep me safe and I recommend LifeLock to my friends. Thank you for helping me in the past and keeping me safe in the here and now and the future. You're the best!

Having received charges on my credit card Lifelock that I had never subscribed to, so I contacted them. They seemed to feel that it was a scam company that was charging me (in their name) and really had no interest. I found this very curious that a company that only does protects and investigates scams and fraud would have no interest in a fraudster scamming a Symantec/Norton customer when they are owned or part owned by Norton.

LifeLock made it easy to pay a monthly fee to them, but I have never connected with anyone to explain what security I actually get. I’ve had my debit card compromised twice without any communication from Lifelock. I also found two people using my first name and birthdate. I tried to connect with someone to ask what I should do and it was tough to find on the website a communication link.

Just never helping. Always not my job. They always find a way out. We don't do that. You must call yourself. We don't have that info. Even your description of problem is outdated just so as not to this it.

I don't know if this company is worth a penny to spend on anymore. It certainly is a hassle to cancel these parasitic subscriptions. I refuse to talk to anyone in the Philippines or India or any 3rd world country about any of my accounts period, no exception. Seriously? Are people in the US that dumb now? I don't care what you think of me. If you are in some Banania, we are done talking, and I'm done paying to that company too. No! Not ever! I now doubt the total value of Norton Internet security products altogether and considering dumping this brand. To me, Norton brand starts to smell like McAfee's hammocks, thanks to LifeLock. I don't know if Norton even does anything to protect our devices other than slowing down our speed and spying on us.

I tried to subscribe today, over the phone, with LifeLock. The rep was new, could not read script, could not get it done in over 30 minutes. Spoke to supervisor who laughed at my experience. Wasted over an hour of my day trying to get service. Rush Limbaugh should not enforce them. People are incompetent!

My credit card was used without my knowledge and Visa provided a text to let me know. I contacted Lifelock twice that evening and ended up trying to communicate with 2 separate Philippine agents with no success. They couldn't explain my coverage or anything related to my concern. I asked for a US agent and they put me on infinite hold. Later I learned that US agents are only available M-F during regular business hours. Well issues don't always occur during regular business hours Monday through Friday. I have been a LifeLock member for ~5 years. Money spent with NO Value!

I received an email that said to review my information and to correct any discrepancies. So I called them to correct the discrepancies and they told me to wait for the annual check that they make. So I asked why they would tell me to correct them. Their answer was just wait for the annual report. So I asked why did they say to correct the information if they would not do anything. So then they hang up on me. I’m not paying for this kind of service. I’m done. Canceled today.

Today, I called Lifelock to cancel my membership. Of course, reps are trained to offer you discount deals to get you to stay as a member, however, if you decide that you wish to cancel your membership, it shouldn't be stressful. My conversation with the rep started out so wonderful and pleasant. She offered me deal after deal and I consistently said "no, I want to cancel my membership." I explained to the rep that it was open enrollment season at my job and I will sign-up through my employer for a better rate. Finally the rep cancelled my membership, however, her attitude changed. If a customer wants to cancel his/her membership, it shouldn't be so difficult. The same pleasant customer service persona that was exhibited in the beginning of the conversation must be the same to the end. Impressions are everlasting. The way a rep interacts with its customers can affect a merchant's bottom line!

I subscribed with LifeLock at the same time as with Norton with the understanding that LL was included with my subscription with Norton. I was billed separately by LifeLock for a year before it dawned on me that this shouldn't be happening (I know, I'm dumb). When I attempted to get this resolved by LifeLock AND Norton, all I got was a runaround and a "too bad, your fault" from both.

I called LifeLock to report that I've been experiencing issues with people making fraudulent charges on my credit cards and was treated like a criminal. The customer service was no help and continued to ask me was I on a speaker phone and was someone in the room with me. When I called again, I was unknowingly transferred to the Norton dept. where the agent asked me questions in detail about one of the fraudulent charges that happened to be from Norton. Thinking that I'm speaking to someone in the customer service dept. Given his line of question, I was prompted to inquire about what dept was he worked in. That's when I was informed that he work in the Norton Department. I then let him know that I know that he wasn't supposed to ask me those questions and that I know that something isn't right because he doesn't handle those matters.

I got an alert, and tried to log in. Couldn’t do it. Called LifeLock, and they grilled me, asking 4 security questions, like phone number and address. I answered all correctly (I should know). Was told I was wrong, and there was NOBODY above the phone operator I could talk to. They wanted me to send them a copy of my driver's license. No way! Now thoroughly angry, I said, "cancel my subscription," and was told I could not! If they say my correct answers are wrong, then something suspicious is going on at LifeLock. Why would I send my driver's license to what could be hackers wanting personal info! Do not deal with these people.

I signed up for LifeLock because my wallet was stolen and although I shut down all of my cards and put a fraud alert and freeze on my credit with the three credit bureaus, I wanted an extra layer of protection. What a waste it has turned out to be! I am still getting letters from creditors alerting me to attempts to open accounts in my name, but LifeLock is not catching this at all. When I called them, I get their BS rhetoric about not being able to catch all fraudulent activity. In my opinion they are not catching ANYTHING! Save yourself the money, you will have to do it on your own anyway.

I would be careful when you decide to choose this company. I had them for a while and had no issues. My problems stem from the fact that I had a bank card stolen which I immediately cancelled. I never updated payment for LifeLock and decided not to because I didn’t want to renew the service. Well, lo and behold fast forward 5-6 months and my wife informs me we were charged for LifeLock on a throwaway comment. How can this be I think? I check the app and yeah, the old credit card for payment is still on file but somehow they were getting their monthly payments. I call the guy and after 20 minutes he tells me “sometimes the card will automatically update with us.” What miracle is this company performing that they out of every company I employ is able to get my new credit card numbers without my permission?

I got an alert of a collection under my name. I contact LifeLock. First want me to give them information about the notification and when did I receive it? DO THEY NOT HAVE ACCESS TO IT TO SEE WHEN THE ALERTS WERE SENT? Then, they ask me to contact the collection agency to dispute it. Really? I thought I paid LifeLock for this. I first have to gather all the information from the collection agency regarding the fraud. Then I call LifeLock back to be on the phone for 1 hr (45 mins of it on hold). Then told I am going to be transferred to the Resolution Team and I would need to be on the phone as they reviewed it which can take up to 30 mins.

I enrolled in LifeLock because of identity theft. The few times I called it was a total runaround. Even when I called regarding an alert, I was not able to get anywhere. Such a waste of time just trying to get a hold of them. I listed my Macy's account because it was continually being hacked. Someone just charged 514.00 from Georgia and not a peep from LifeLock. I do not recommend this company - it is a total waste of money and energy.

A break-in at my house at the beginning of 2009, together with an experience during a mortgage refi that showed 47 items on my credit report that did not relate to me lead me to the $99/year Lifelock enrollment. That did not take care of a situation a few years later when my IRS account got hacked. A notice of a data leak by email this morning caused me to get into my profile and notice a number of things that were not being monitored and boxes to "UPGRADE" to receive more services. A review of another site showed that monthly costs could go up to $18 or $27/month now. At the max, that would be over $300/year. Don't know about anyone else, but I watch my overhead costs and don't have the desire to have annual costs like this triple! Jeff **

I got an alert about my partner's credit and they wouldn’t talk to me even though the partner was unavailable. So each person is on their own even though the credit and money is common to everyone. On the phone they just refused to talk to me at all.

I've been using LifeLock for several years, but recently I had an alert notifying me of a recent application for a credit card. When this happens LifeLock prompts you to answer if you had recently applied for this credit card. If you select no, it will ask you follow questions, such as if you had recently applied for ANY credit cards or loans. The problem is if you select yes because you recently (in the last month) applied for a credit card/loan and a identity thief did the same thing in that time frame, then the suspicious activity will be dismissed as your own - whether or not you were the one applying for the credit card or loan.

I have been a member of LifeLock for several years and over the past 6 weeks have become a victim of identify theft. Three credit card applications were filed using my name and SSN. Two applications were filed attempting to open new telecommunications accounts and two applications were filed to open new bank accounts in my name. Of those, LifeLock alerted me to one credit card application and one of the applications for new telecom services. It did not alert me to either of the two applications for a bank account.

As I said a couple of years ago my credit card was used by unknown parties to purchase beer making equipment down in South Carolina I think. I called LifeLock to report it and I was looking for assistance. I was told that they could do nothing and didn't offer any assistance which disgusted me after all I have been a Lifelock member for a long time. Needless to say my opinion of your services went downhill. But you are the only game in town, so what choice do I have.

I paid $99 for a subscription and the first time I went to log in I could not. This was followed by one of the worst customer experiences I have had with a young and very sassy girl called Angelique. No resolution. Will not renew. The first time I called there was a 20 minute wait. They tell you that you are paying for their service????

I had $10,000 hacked through my PayPal account. Called LifeLock. Their response.... call bank, call PayPal... as if we wouldn’t and if after waiting for however long it takes for them to do nothing or something... in my case 10 days, no guarantee I’d get my money back, all I get from LifeLock is this easy 10000 process before they do anything: https://lifelock.custhelp.com/ci/fattach/get/812302/1518630921/redirect/1/filename/Existing%20Card%20Compromise%20Claims%20Kit%20-%2020180214.pdf They do nothing, You do everything you would do anyway. No help... no $1 million insurance or lawyers. I’m destroyed financially. Thanks LifeLock!

Cudos to Consumer Affairs.

I signed up with LifeLock a number of years ago. I added my wife to the plan and paid my fees annually in advance. Over the years all I have gotten were mostly credit score changes or new account openings. Until yesterday when an email was sent to my wife at my email address (the only one they have). It is a Dark Web Alert with no additional data. I tried logging into the portal but there was no alert on my account so I decided to call. After going through an agonizing 20 minute computer speak session. I had to enter my wife's SS number, birth date several times.

I called LifeLock today 4-19-19.. about my acct. at the around the end of call I was asked if I wanted to add Norton free to my ultimate plus..I eventually agreed as it was free so I thought I would give it a try. Seconds after hanging up I get emails informing me my credit card was billed and another email starting a new contract...I never agreed to either. I spent the rest of the day trying to rectify this situation and I now have been bill several more times and given one credit but my bill is yearly and I had just paid it in November...the way the charges look now is I have been billed another 526.00+ the $ I paid in November for a year..

I canceled my family's membership on February 14th and continue to get charged every month. The first month I called to see what happened and was told they were "aware that a bunch of customers were accidentally charged and they were working on getting it cleared up ASAP". They refunded one of the 5 accounts I was charged for the following week. The next month I was charged again. I called and the customer service rep told me that I should call my bank to stop payments. I asked her to contact billing since she would not transfer me to them and ask them to fix the billing due to the fact that I no longer had an account.

I called to try to cancel my contract because their website is broken - the rep was rude, telling me I was wrong. I've tried 5 times to get on my portal, and it keeps telling me it is down. He refused to listen to me and refund money. This company is a scam...

I received invite to upgrade for product Norton 360 with LifeLock. Tried installing product and it also includes a SecureVPN for which installation not working. So, I called support and they keep transferring to agent after agent department after department putting on hold. They have no clue how to resolve even technical issues of their own products. With this kind of support, I can't trust this LifeLock monitoring service. Will cancel the service.

I have had LifeLock for years. Well after the last few years I have opened accounts with a few banks and NOT 1 TIME did I hear from them. So I called to cancel and they said I was on some other account which is old and they don't offer anymore. WELL, wouldn't you let me know I was paying that much for nothing? Then they tried to offer me the 9.99 plan that covers the monitoring of my social number and something else!!! Really I have been paying for this for years and you didn't monitor anything or contact me over the years (10) and now you want me to pay you again.... NOT!!!! IT IS WHAT IT IS CRACKED UP TO BE!!!!

Watch those bills really closely. Because the 9.99 plan changes to a 33$ plan without you actually agreeing to the change. Then You call them, tell them you are bundled with Norton and no one can help you. Their suggestion was I cancel the plan, go back to Norton and then re-enroll. Non-sense.

At no point do they tell you that the service might not be able to monitor your credit cards, but as it turns out, this is the case. They couldn't monitor ANY of my cards, which is a large part of their service. On top of that, they don't refund your money if you are a monthly subscriber. So service NOT as advertised, and they keep your money. They are not a protection service, they are a scam.

I tried the service and in the same day wanted to cancel it for a refund because I was not impressed with what I get for the 8.99. They would not give me back my money. I called a few times. The customer service folks did not seem very skilled in handling calls.

When told my info was on the Dark Web, I got basically no corroborating info as to why or what the info was. in So, when I questioned the info sent, I received a long message, basically not related to my info on the dark web, but suggesting I change passwords. I never did receive any info that showed me what was was on the web, that belonged to me.

When I received the alert, I called LifeLock. I do not and have never had a LifeLock account. Customer service tried to push it off on me to call my bank. I wanted something official from them first. They finally agreed to do an incident report. Came back on the phone to say they did and they have been having some billing problems. When I asked for the incident number, I was put on hold again. Then she came back to say they could send one over email. I refused to give my email. I was put on hold again to see what they could do to give me a number. After 10 minutes on hold she came back and pretended not to be able to hear me so she told me to call back and hung up on me. These are people that are supposed to protect people's identity?

Impersonal robots, NO LIVE voice, on hold, disconnected. Cheap, LOW END customer service. Charging HIGH Premiums. I'm looking to change to a competent service, with attentive, competent, live humans answering promptly when calling. When a client of yours calls, there's STRESS. The local license branch here gives better service than LifeLock...

I received an Alert, the message was difficult to understand. I took 4 email messages from Lifelock to clarify the alert. A clear alert with suggested actions would have been preferable? When you receive an Alert your heartbeat quickens. Too bad I was left hanging with nothing but imagination.

It took several attempts to receive my credited AA miles as promised in the May 2018 offer. I paid twice the amount for a full service subscription and paid the year's subscription in full. In an online chat before subscribing the CSR advised me I would receive the 12,000 miles after 2 months of enrollment. Never happened until the fall of 2018. I will never do business with LifeLock b/c of their poor customer service and lack of response to my inquiries

I intended to cancel my LifeLock account after the first month because I realized it did little for me that I could not do myself for free. Accordingly, I set a reminder on my calendar for the renewal deadline and called LifeLock at about 5:45 a.m. local time to cancel the account. I was advised by two supervisors that because I did not cancel prior to the date of the renewal, as opposed to on the date of renewal, that my $26.99 could not be refunded or prorated, and was referred to the fine print in the terms and conditions. As not refunding the payment because I missed the deadline by less than six hours seemed a bit extreme, I tried going further up the chain at LifeLock, but was rebuffed. After reading the reviews on this site, I guess that I should not be at all surprised. I learned a lesson, and would never, ever recommend LifeLock to anyone.

The service intermittently loses connection with your bank so they will not send you alerts and you don't know this unless you log into your account. Every month you get the same alerts over and over about your mortgage, credit card payments etc. The software is not smart enough to know these are recurring payments and therefore should not alert you. Because the last I knew the bad guys would not be logging into your account and pay your bills! It did recently alert me to some fitness website allegedly tied into my name on the dark web, but I have no clue what it is and they give you no help identifying. I am only paying for the base service through my work so maybe that is why. Perhaps the more you pay the more they protect you. I guess on some level it may work but you might as well investigate the credit protection offered through the credit bureaus, you couldn't do any worse.

LifeLock mixed up two accounts. I called and they couldn't resolve it. I transferred the money from one account into the other and closed one of the accounts. LifeLock stopped monitoring both accounts, again I called. It's needless to say after being transferred from rep to rep several times I still did not make any progress. I managed to finally, after another hour get in touch with their subscription dept. I cancelled my membership. I lost all confidence in their ability to protect anything.

10 days ago LIFELOCK lost connection with my bank and there has been no way for me to reconnect because LIFELOCK has been having technical problems. A service ticket has been sent to their technical department and the problem has not been corrected. When I spoke to the last LIFELOCK representative I was told the problem could take 2 weeks or 2 months or 2 years to be resolved, however I am still receiving protection as well as other services, just No Monitoring with the major Bank that I had been receiving monitoring services and that I would have to do that on my own until the technical problem was fixed. I had been told by a supervisor that this could take up to 7 days and I would be receiving updates by phone as well as emails. This Never Happened. I normally do not receive poor customer service from companies that I deal with, however I have this is Not the case with Lifelock.

I called customer support to get my email address changed. Also couldn’t remember my member ID. I was on the phone for about an hour — the support person kept asking me to go through the same steps again and again. She refused to transfer me to someone else. After an hour of frustration, she submitted a ticket. I called 2 days later after hearing nothing. The new support person said it could take 2 hours to 2 months to get my email address reset. So...if they can’t even reset an email address why do I believe they can monitor my credit rating and social security number?

After three days of accepting a FREE 30 day trial of their Ultimate Plan I received a COLLECTION call that my payment was NOT VALID (WHICH IT WAS IT HAD BEEN RECEIVED AND CANCELLED BY LIFELOCK). Then I had go thru a unusually LENGTHY process to identified myself on the phone (because they would not accept my account's correct access code). When I tried to cancel by phone on 3/14/2019 on the phone with "JULIE". When I expressed concern over her attempts to UPSELL me and the lengthy process to CANCEL, she replied, "Well the process would have been quicker online" in a rude and condescending tone. She was resistant to my request to speak with her supervisor and then abruptly said, “Well there's no need now to talk to them. Your account is now closed.”

Maybe it's a scam, but after 4 years of being with them I realized I was being way overcharged for services. And when I complained, no one cared, but they did send me a dark web alert on the last day of my contract, and then, of course, I couldn't even see what it was.

The phone representative made a mistake during original registration (substituting my street address for my last name), which affects the search features connected to privacy monitoring. After repeated and tedious communications with the support team, the problem remains unsolved. I paid for their premium service and have received little/no help in resolving their mistake.

My wife received an email from Lifelock about a dark web alert. When checking Lifelock no alerts were found. When trying to cancel our accounts Lifelock required extensive confirmations of my identity and it took over 30 minutes to get them to disable the auto renew. I was put on hold several times and left with the feeling they are a total scam. Lifelock has never alerted us to new loan applications, but other free services have notified us. Don't waste your money for a self-service company that makes it all but impossible to leave.

I had a collection on my credit score by Sprint. I have never done any businesses with that company. I reached out to LifeLock, concerned about identity theft. I was told to contact Sprint and the credit bureaus directly to solve this. What is the use of having LifeLock if I have to solve this problem on my own?

Simply put, I signed up for LifeLock largely due to a promotion it was offering. LifeLock's promotion was 10,000 American Airlines miles. LifeLock refuses to honor that promotion. After nearly 6 weeks of inquiry, it appears that LifeLock is no closer to honoring that agreement.

I paid to protect my entire family with LifeLock. Not cheap. Thought we were getting a program that can identify and clearly update us regarding any suspicious activity. The problem is the members you add to "YOUR" account cannot be viewed if they are over 18. They said I needed a power of attorney filed with them to view any alerts that I received on my account that I signed up for and added them to.

I'm going to shorten my 2 1/2 hour hassle to the basics. But, I've documented all the details. I purchased the Ultimate Plus for my husband and myself at the same time. During the online enrollment, I was asked for the emails for both of us. Later, I could only access his account. When I would try my email to create my account (you each have to have your own account) it would say this email is associated with an account already because it was showing under my husbands. I was on the official LifeLock page but was told I purchased a Norton product so they transferred me back and forth each saying the other had to help me.

I'm happy to report that this matter has been resolved! I can still only give LifeLock a 3 star rating (a "Satisfied" mark), as I needed to jump through way too many hoops/it was much too difficult to reach a live person at LifeLock. However, when I did finally get connected to the correct person (Maria) - Help was achieved! Maria was extremely knowledgable, thorough and patient and I feel my identity has been protected after all.

I do not have a LifeLock account, but keep getting emails and phone calls that someone has applied for a loan or line of credit using my info. They then start asking for private info. NO WAY! I have frozen my credit and do not want to hear from LIFELOCK anymore. Shame on you LifeLock for using scare tactics to sell your services.

Just starting out with LifeLock, I've heard nothing but good about this company, I'm pleased to say that my benefits started immediately from signing up for it. I'm sure they're only beginning to clean up my hackers and identity theft. I'm anxious. Things are looking up.

My dissatisfaction is not for the protection Lifelock provides but for the ability to print out the monthly summary for tax purposes of reporting the fees on my tax returns. Can't print them out and no notice is sent monthly as a customer. Credit card bill is not acceptable for us to file our taxes to IRS each year as ministers that are required to list housing expenses.

My LifeLock account was up for renewal at which time I was already planning not to renew. Before I had the opportunity to call and cancel, I received emails from LifeLock informing me that my account has been canceled, which was fine with me. I attempted to log in to my account and was denied access confirming my account had been closed.

There is a $77 charge on the credit card. I called to find out what the time period covered is for $77. Is it a month, 6 months, a year? They would not transfer me to the billing department to answer this simple question.

I was trying a free premium month of LifeLock with the intent of keeping LifeLock with a more economical service that I would have to pay a monthly fee for. So I called LifeLock and to do this. The first person I spoke with I told I wanted to cancel or explore a less expensive option. He said he would have transfer me to retention. I was slightly annoyed that I had to verify my identity twice. I know what the retention department is so I just told gentleman (I use the term loosely) number 2 I wanted to cancel after my 1 month free trial. This is where they are supposed to convince me to keep the service and give me some choices of less expensive offers.

I have just had my first experience trying to clear up an alert with someone using my child's social security number. It took more than an hour to get someone competent to start the process. I was either disconnected or sent to the wrong department multiple times. Sometimes I spoke with people with very poor English skills. Each time I was re-authenticated and started from the beginning. I learned that I needed to get to the alerts department, but they were not successfully getting me there. I finally have the email with the instructions of what to do, however, they are incomplete. Now I have to get ahold of them again! Their original email alert said that someone would be calling me to start the process and they never did, hence why I had to start calling them. If something this simple is so hard for them, how can I trust anything else that they do for me in the future???

In January 2015 I enrolled in LifeLock through my employer. The payments were received through payroll deductions. Previously I had a LifeLock account as an individual but when I found that I could get a better deal I went with my employer. In June of 2018, my wallet was stolen. I reported it to LifeLock and was told that I was not enrolled with them. The funny thing is at that point they had accepted $873 in payroll deductions while knowingly not providing coverage.

We cancelled LifeLock on 2 occasions. Called. Told them not to renew but they keep charging anyway. Please do yourself a favor and don't start a LifeLock account. Even if you cancel a credit card and get a new one in its place they will find your new card number and charge it anyway. I am going to contact the Attorney General about this company.

I signed myself and my husband up for LifeLock because I had a credit card skimmed at a service station. I got a slight discount through my employer. When we refinanced our house, I got notices from two free services that I have, making sure that the loan was legitimate. LifeLock? I heard nothing. I signed up for a new credit card and the same thing happened. I also noticed that the credit score showing in LifeLock was several months old. When I contacted LifeLock about these items, I got a response that basically did not address the issues at all (AKA marketing script for anyone who is complaining). Mark me unimpressed. I immediately cancelled the service for both of us.

I had a question in regards to my credit report, the last date it was updated was over 6 months ago? I asked them how my report can be accurate when it's only updated once a year, the answer "that's how we do it". I asked another question and the reply was very short, I told them to cancel my 29.95 per month membership and my wife's at the same price. They did not bother to answer again, they just cancelled our memberships!

I've been a "member" of LifeLock for 5 years. Everything seemed fine until I tried to cancel my membership. The "Cancel Membership Renewal" link on their web page is "broken", telling you to call their 1-800. Once you call the 1-800, you are immediately greeted with a person who is trained to browbeat you into not canceling. They use several underhanded tactics to manipulate you, such as putting you on hold multiple times for lengthy periods, and the "create a fear of loss" tactic. "We can give you a better deal, but only today and only if you don't cancel." The last tactic they use is more less a Hail Mary, which they throw everything at you, including the kitchen sink. Is this an identity protection service or a timeshare? After saying no about a million times, I was finally able to cancel my membership.

I heard on the radio that Lifelock was offering free Norton security to new members. I called re: this. I was told that I have a "lower level service". I have been a member since 2013, thinking I was covered. I then looked at my file (I had previously not really checked it). I have limited reviews of applications for loans, though I know in the last few months I have applied for two. These were not reflected. I called back, and was told again that I would have a better level of service if I paid more. What does this mean? I have paid over 5 years for a limited poor service??? I am very upset at this time. In addition, my husband has also been enrolled which we have paid for. If I do not hear from someone re: these concerns I will be contacting the Better Business Bureau and Consumer Reports.

I have had LifeLock's Ultimate Plus Plan for about 2 years and up until about 3 months ago I was getting the service (Alerts, Transaction Emails). Then it all stopped. No Alerts or Transaction Emails. I have called Lifelock about 20 times, and have spent over 6 hours on the phone on this issue. And every LifeLock Agent that I spoken with has verified the problem I am experiencing but I am still, after 3 months, not getting any Alerts or Transaction emails nor are they showing up on my Dashboard. I have received commitments from a Supervisor, Alex, in Phoenix that this situation would be resolved. I ALSO HAVE ESCALATION NUMBERS ON THE ISSUE BUT AS OF TODAY'S DATE NOTHING HAS BEEN RESOLVED. All I am being told is IT is working on it. How long is a reasonable amount of time to wait to rectify a problem. It shouldn't take 3 Months.

I called in September to cancel the membership and was told I failed the questionnaire about my own information, But I was not properly informed of how to go about re-calling to cancel. So in January I see that I’ve been billed every month since September even though when I called I canceled and never entered my account LifeLock, Upon a five-minute conversation with “Jason” about why I shouldn’t have had LifeLock services in the first place I asked his name and was told I didn’t need to know his last name. But I guess he thought I needed his opinions, of what I should have done in the first place. Very rude!!!

I found two charges on my credit card where someone flew Air Quata in Bagdad yet they harass me monthly when I pay my recurring credit card bill. When I called, they said they don’t monitor overseas. It took a while to get someone as they couldn’t find my account. I called today and they couldn’t find my account so I asked what the problem was and they had my birthday wrong. I paid $1,200 a year and after a year, they found the problem? I had to call back three times, I couldn’t get online. It took hours and I was sooo stressed out!! Then they charged me $200 to go back into the system.

I opened two new visa credit card accounts through South West several weeks ago and still had no notification from LifeLock of someone checking my credit report and opening new accounts. When I called I was told they don't catch all the transactions. These are the most basic transactions, what is the point of this service if I am not being alarmed by credit check and new credit card accounts?

I was the Ultimate Plus member for last three years until one day when I was locked out from accessing to my credit report. I called many times trying to resolve the seemingly simple issue without any result. BTW, I never had the same issues or other issues with two other ID protection services through my bank and Experian. I paid LifeLock around $450/year and only paid around $100 or less to the other services. An ex-customer of Lifelock.