LifeLock Reviews

Thanks to LifeLock they have been at my service since my first breach. They’ve made it easy for my father and I too have some security. Since 2017 they have made it easy and very professional And customer service has help me along the way for safer online experience and secure my accounts. Thanks LifeLock. Great job.

Just had a terrible experience, I called them because for some reason I got locked out of my online account. I could receive my username but would not send the link for a password reset. I gave them a call to verify my Identity and was told that I somehow failed to do so. I was asked 2 questions, 1) Who have you lived with and 2) What email address have you used before. I would think I would know the answers to these considering I've only lived with my wife and have the same email for 20 years and I was told I failed and now my account is locked.

He listened carefully to my request for advice concerning additional coverage, explained my options, including the cost, reviewed my current coverage and I chose to upgrade. I have been a long-time customer of LifeLock and am completely satisfied with their coverage and feedback each time something new appears on my account. I totally depend on them to keep me safe and I recommend LifeLock to my friends. Thank you for helping me in the past and keeping me safe in the here and now and the future. You're the best!

Having received charges on my credit card Lifelock that I had never subscribed to, so I contacted them. They seemed to feel that it was a scam company that was charging me (in their name) and really had no interest. I found this very curious that a company that only does protects and investigates scams and fraud would have no interest in a fraudster scamming a Symantec/Norton customer when they are owned or part owned by Norton.

LifeLock made it easy to pay a monthly fee to them, but I have never connected with anyone to explain what security I actually get. I’ve had my debit card compromised twice without any communication from Lifelock. I also found two people using my first name and birthdate. I tried to connect with someone to ask what I should do and it was tough to find on the website a communication link.

Just never helping. Always not my job. They always find a way out. We don't do that. You must call yourself. We don't have that info. Even your description of problem is outdated just so as not to this it.

I don't know if this company is worth a penny to spend on anymore. It certainly is a hassle to cancel these parasitic subscriptions. I refuse to talk to anyone in the Philippines or India or any 3rd world country about any of my accounts period, no exception. Seriously? Are people in the US that dumb now? I don't care what you think of me. If you are in some Banania, we are done talking, and I'm done paying to that company too. No! Not ever! I now doubt the total value of Norton Internet security products altogether and considering dumping this brand. To me, Norton brand starts to smell like McAfee's hammocks, thanks to LifeLock. I don't know if Norton even does anything to protect our devices other than slowing down our speed and spying on us.

I tried to subscribe today, over the phone, with LifeLock. The rep was new, could not read script, could not get it done in over 30 minutes. Spoke to supervisor who laughed at my experience. Wasted over an hour of my day trying to get service. Rush Limbaugh should not enforce them. People are incompetent!

My credit card was used without my knowledge and Visa provided a text to let me know. I contacted Lifelock twice that evening and ended up trying to communicate with 2 separate Philippine agents with no success. They couldn't explain my coverage or anything related to my concern. I asked for a US agent and they put me on infinite hold. Later I learned that US agents are only available M-F during regular business hours. Well issues don't always occur during regular business hours Monday through Friday. I have been a LifeLock member for ~5 years. Money spent with NO Value!

I received an email that said to review my information and to correct any discrepancies. So I called them to correct the discrepancies and they told me to wait for the annual check that they make. So I asked why they would tell me to correct them. Their answer was just wait for the annual report. So I asked why did they say to correct the information if they would not do anything. So then they hang up on me. I’m not paying for this kind of service. I’m done. Canceled today.

Today, I called Lifelock to cancel my membership. Of course, reps are trained to offer you discount deals to get you to stay as a member, however, if you decide that you wish to cancel your membership, it shouldn't be stressful. My conversation with the rep started out so wonderful and pleasant. She offered me deal after deal and I consistently said "no, I want to cancel my membership." I explained to the rep that it was open enrollment season at my job and I will sign-up through my employer for a better rate. Finally the rep cancelled my membership, however, her attitude changed. If a customer wants to cancel his/her membership, it shouldn't be so difficult. The same pleasant customer service persona that was exhibited in the beginning of the conversation must be the same to the end. Impressions are everlasting. The way a rep interacts with its customers can affect a merchant's bottom line!

I subscribed with LifeLock at the same time as with Norton with the understanding that LL was included with my subscription with Norton. I was billed separately by LifeLock for a year before it dawned on me that this shouldn't be happening (I know, I'm dumb). When I attempted to get this resolved by LifeLock AND Norton, all I got was a runaround and a "too bad, your fault" from both.

I called LifeLock to report that I've been experiencing issues with people making fraudulent charges on my credit cards and was treated like a criminal. The customer service was no help and continued to ask me was I on a speaker phone and was someone in the room with me. When I called again, I was unknowingly transferred to the Norton dept. where the agent asked me questions in detail about one of the fraudulent charges that happened to be from Norton. Thinking that I'm speaking to someone in the customer service dept. Given his line of question, I was prompted to inquire about what dept was he worked in. That's when I was informed that he work in the Norton Department. I then let him know that I know that he wasn't supposed to ask me those questions and that I know that something isn't right because he doesn't handle those matters.

I got an alert, and tried to log in. Couldn’t do it. Called LifeLock, and they grilled me, asking 4 security questions, like phone number and address. I answered all correctly (I should know). Was told I was wrong, and there was NOBODY above the phone operator I could talk to. They wanted me to send them a copy of my driver's license. No way! Now thoroughly angry, I said, "cancel my subscription," and was told I could not! If they say my correct answers are wrong, then something suspicious is going on at LifeLock. Why would I send my driver's license to what could be hackers wanting personal info! Do not deal with these people.

I signed up for LifeLock because my wallet was stolen and although I shut down all of my cards and put a fraud alert and freeze on my credit with the three credit bureaus, I wanted an extra layer of protection. What a waste it has turned out to be! I am still getting letters from creditors alerting me to attempts to open accounts in my name, but LifeLock is not catching this at all. When I called them, I get their BS rhetoric about not being able to catch all fraudulent activity. In my opinion they are not catching ANYTHING! Save yourself the money, you will have to do it on your own anyway.

I would be careful when you decide to choose this company. I had them for a while and had no issues. My problems stem from the fact that I had a bank card stolen which I immediately cancelled. I never updated payment for LifeLock and decided not to because I didn’t want to renew the service. Well, lo and behold fast forward 5-6 months and my wife informs me we were charged for LifeLock on a throwaway comment. How can this be I think? I check the app and yeah, the old credit card for payment is still on file but somehow they were getting their monthly payments. I call the guy and after 20 minutes he tells me “sometimes the card will automatically update with us.” What miracle is this company performing that they out of every company I employ is able to get my new credit card numbers without my permission?

I got an alert of a collection under my name. I contact LifeLock. First want me to give them information about the notification and when did I receive it? DO THEY NOT HAVE ACCESS TO IT TO SEE WHEN THE ALERTS WERE SENT? Then, they ask me to contact the collection agency to dispute it. Really? I thought I paid LifeLock for this. I first have to gather all the information from the collection agency regarding the fraud. Then I call LifeLock back to be on the phone for 1 hr (45 mins of it on hold). Then told I am going to be transferred to the Resolution Team and I would need to be on the phone as they reviewed it which can take up to 30 mins.

I enrolled in LifeLock because of identity theft. The few times I called it was a total runaround. Even when I called regarding an alert, I was not able to get anywhere. Such a waste of time just trying to get a hold of them. I listed my Macy's account because it was continually being hacked. Someone just charged 514.00 from Georgia and not a peep from LifeLock. I do not recommend this company - it is a total waste of money and energy.

A break-in at my house at the beginning of 2009, together with an experience during a mortgage refi that showed 47 items on my credit report that did not relate to me lead me to the $99/year Lifelock enrollment. That did not take care of a situation a few years later when my IRS account got hacked. A notice of a data leak by email this morning caused me to get into my profile and notice a number of things that were not being monitored and boxes to "UPGRADE" to receive more services. A review of another site showed that monthly costs could go up to $18 or $27/month now. At the max, that would be over $300/year. Don't know about anyone else, but I watch my overhead costs and don't have the desire to have annual costs like this triple! Jeff **

I got an alert about my partner's credit and they wouldn’t talk to me even though the partner was unavailable. So each person is on their own even though the credit and money is common to everyone. On the phone they just refused to talk to me at all.

I've been using LifeLock for several years, but recently I had an alert notifying me of a recent application for a credit card. When this happens LifeLock prompts you to answer if you had recently applied for this credit card. If you select no, it will ask you follow questions, such as if you had recently applied for ANY credit cards or loans. The problem is if you select yes because you recently (in the last month) applied for a credit card/loan and a identity thief did the same thing in that time frame, then the suspicious activity will be dismissed as your own - whether or not you were the one applying for the credit card or loan.

I have been a member of LifeLock for several years and over the past 6 weeks have become a victim of identify theft. Three credit card applications were filed using my name and SSN. Two applications were filed attempting to open new telecommunications accounts and two applications were filed to open new bank accounts in my name. Of those, LifeLock alerted me to one credit card application and one of the applications for new telecom services. It did not alert me to either of the two applications for a bank account.

As I said a couple of years ago my credit card was used by unknown parties to purchase beer making equipment down in South Carolina I think. I called LifeLock to report it and I was looking for assistance. I was told that they could do nothing and didn't offer any assistance which disgusted me after all I have been a Lifelock member for a long time. Needless to say my opinion of your services went downhill. But you are the only game in town, so what choice do I have.

I paid $99 for a subscription and the first time I went to log in I could not. This was followed by one of the worst customer experiences I have had with a young and very sassy girl called Angelique. No resolution. Will not renew. The first time I called there was a 20 minute wait. They tell you that you are paying for their service????

I had $10,000 hacked through my PayPal account. Called LifeLock. Their response.... call bank, call PayPal... as if we wouldn’t and if after waiting for however long it takes for them to do nothing or something... in my case 10 days, no guarantee I’d get my money back, all I get from LifeLock is this easy 10000 process before they do anything: https://lifelock.custhelp.com/ci/fattach/get/812302/1518630921/redirect/1/filename/Existing%20Card%20Compromise%20Claims%20Kit%20-%2020180214.pdf They do nothing, You do everything you would do anyway. No help... no $1 million insurance or lawyers. I’m destroyed financially. Thanks LifeLock!

Cudos to Consumer Affairs.

I signed up with LifeLock a number of years ago. I added my wife to the plan and paid my fees annually in advance. Over the years all I have gotten were mostly credit score changes or new account openings. Until yesterday when an email was sent to my wife at my email address (the only one they have). It is a Dark Web Alert with no additional data. I tried logging into the portal but there was no alert on my account so I decided to call. After going through an agonizing 20 minute computer speak session. I had to enter my wife's SS number, birth date several times.

I called LifeLock today 4-19-19.. about my acct. at the around the end of call I was asked if I wanted to add Norton free to my ultimate plus..I eventually agreed as it was free so I thought I would give it a try. Seconds after hanging up I get emails informing me my credit card was billed and another email starting a new contract...I never agreed to either. I spent the rest of the day trying to rectify this situation and I now have been bill several more times and given one credit but my bill is yearly and I had just paid it in November...the way the charges look now is I have been billed another 526.00+ the $ I paid in November for a year..

I canceled my family's membership on February 14th and continue to get charged every month. The first month I called to see what happened and was told they were "aware that a bunch of customers were accidentally charged and they were working on getting it cleared up ASAP". They refunded one of the 5 accounts I was charged for the following week. The next month I was charged again. I called and the customer service rep told me that I should call my bank to stop payments. I asked her to contact billing since she would not transfer me to them and ask them to fix the billing due to the fact that I no longer had an account.

I called to try to cancel my contract because their website is broken - the rep was rude, telling me I was wrong. I've tried 5 times to get on my portal, and it keeps telling me it is down. He refused to listen to me and refund money. This company is a scam...

I received invite to upgrade for product Norton 360 with LifeLock. Tried installing product and it also includes a SecureVPN for which installation not working. So, I called support and they keep transferring to agent after agent department after department putting on hold. They have no clue how to resolve even technical issues of their own products. With this kind of support, I can't trust this LifeLock monitoring service. Will cancel the service.

I have had LifeLock for years. Well after the last few years I have opened accounts with a few banks and NOT 1 TIME did I hear from them. So I called to cancel and they said I was on some other account which is old and they don't offer anymore. WELL, wouldn't you let me know I was paying that much for nothing? Then they tried to offer me the 9.99 plan that covers the monitoring of my social number and something else!!! Really I have been paying for this for years and you didn't monitor anything or contact me over the years (10) and now you want me to pay you again.... NOT!!!! IT IS WHAT IT IS CRACKED UP TO BE!!!!

Watch those bills really closely. Because the 9.99 plan changes to a 33$ plan without you actually agreeing to the change. Then You call them, tell them you are bundled with Norton and no one can help you. Their suggestion was I cancel the plan, go back to Norton and then re-enroll. Non-sense.

At no point do they tell you that the service might not be able to monitor your credit cards, but as it turns out, this is the case. They couldn't monitor ANY of my cards, which is a large part of their service. On top of that, they don't refund your money if you are a monthly subscriber. So service NOT as advertised, and they keep your money. They are not a protection service, they are a scam.

I tried the service and in the same day wanted to cancel it for a refund because I was not impressed with what I get for the 8.99. They would not give me back my money. I called a few times. The customer service folks did not seem very skilled in handling calls.

When told my info was on the Dark Web, I got basically no corroborating info as to why or what the info was. in So, when I questioned the info sent, I received a long message, basically not related to my info on the dark web, but suggesting I change passwords. I never did receive any info that showed me what was was on the web, that belonged to me.

When I received the alert, I called LifeLock. I do not and have never had a LifeLock account. Customer service tried to push it off on me to call my bank. I wanted something official from them first. They finally agreed to do an incident report. Came back on the phone to say they did and they have been having some billing problems. When I asked for the incident number, I was put on hold again. Then she came back to say they could send one over email. I refused to give my email. I was put on hold again to see what they could do to give me a number. After 10 minutes on hold she came back and pretended not to be able to hear me so she told me to call back and hung up on me. These are people that are supposed to protect people's identity?

Impersonal robots, NO LIVE voice, on hold, disconnected. Cheap, LOW END customer service. Charging HIGH Premiums. I'm looking to change to a competent service, with attentive, competent, live humans answering promptly when calling. When a client of yours calls, there's STRESS. The local license branch here gives better service than LifeLock...

I received an Alert, the message was difficult to understand. I took 4 email messages from Lifelock to clarify the alert. A clear alert with suggested actions would have been preferable? When you receive an Alert your heartbeat quickens. Too bad I was left hanging with nothing but imagination.

It took several attempts to receive my credited AA miles as promised in the May 2018 offer. I paid twice the amount for a full service subscription and paid the year's subscription in full. In an online chat before subscribing the CSR advised me I would receive the 12,000 miles after 2 months of enrollment. Never happened until the fall of 2018. I will never do business with LifeLock b/c of their poor customer service and lack of response to my inquiries

I intended to cancel my LifeLock account after the first month because I realized it did little for me that I could not do myself for free. Accordingly, I set a reminder on my calendar for the renewal deadline and called LifeLock at about 5:45 a.m. local time to cancel the account. I was advised by two supervisors that because I did not cancel prior to the date of the renewal, as opposed to on the date of renewal, that my $26.99 could not be refunded or prorated, and was referred to the fine print in the terms and conditions. As not refunding the payment because I missed the deadline by less than six hours seemed a bit extreme, I tried going further up the chain at LifeLock, but was rebuffed. After reading the reviews on this site, I guess that I should not be at all surprised. I learned a lesson, and would never, ever recommend LifeLock to anyone.

The service intermittently loses connection with your bank so they will not send you alerts and you don't know this unless you log into your account. Every month you get the same alerts over and over about your mortgage, credit card payments etc. The software is not smart enough to know these are recurring payments and therefore should not alert you. Because the last I knew the bad guys would not be logging into your account and pay your bills! It did recently alert me to some fitness website allegedly tied into my name on the dark web, but I have no clue what it is and they give you no help identifying. I am only paying for the base service through my work so maybe that is why. Perhaps the more you pay the more they protect you. I guess on some level it may work but you might as well investigate the credit protection offered through the credit bureaus, you couldn't do any worse.

LifeLock mixed up two accounts. I called and they couldn't resolve it. I transferred the money from one account into the other and closed one of the accounts. LifeLock stopped monitoring both accounts, again I called. It's needless to say after being transferred from rep to rep several times I still did not make any progress. I managed to finally, after another hour get in touch with their subscription dept. I cancelled my membership. I lost all confidence in their ability to protect anything.

10 days ago LIFELOCK lost connection with my bank and there has been no way for me to reconnect because LIFELOCK has been having technical problems. A service ticket has been sent to their technical department and the problem has not been corrected. When I spoke to the last LIFELOCK representative I was told the problem could take 2 weeks or 2 months or 2 years to be resolved, however I am still receiving protection as well as other services, just No Monitoring with the major Bank that I had been receiving monitoring services and that I would have to do that on my own until the technical problem was fixed. I had been told by a supervisor that this could take up to 7 days and I would be receiving updates by phone as well as emails. This Never Happened. I normally do not receive poor customer service from companies that I deal with, however I have this is Not the case with Lifelock.

I called customer support to get my email address changed. Also couldn’t remember my member ID. I was on the phone for about an hour — the support person kept asking me to go through the same steps again and again. She refused to transfer me to someone else. After an hour of frustration, she submitted a ticket. I called 2 days later after hearing nothing. The new support person said it could take 2 hours to 2 months to get my email address reset. So...if they can’t even reset an email address why do I believe they can monitor my credit rating and social security number?

After three days of accepting a FREE 30 day trial of their Ultimate Plan I received a COLLECTION call that my payment was NOT VALID (WHICH IT WAS IT HAD BEEN RECEIVED AND CANCELLED BY LIFELOCK). Then I had go thru a unusually LENGTHY process to identified myself on the phone (because they would not accept my account's correct access code). When I tried to cancel by phone on 3/14/2019 on the phone with "JULIE". When I expressed concern over her attempts to UPSELL me and the lengthy process to CANCEL, she replied, "Well the process would have been quicker online" in a rude and condescending tone. She was resistant to my request to speak with her supervisor and then abruptly said, “Well there's no need now to talk to them. Your account is now closed.”

Maybe it's a scam, but after 4 years of being with them I realized I was being way overcharged for services. And when I complained, no one cared, but they did send me a dark web alert on the last day of my contract, and then, of course, I couldn't even see what it was.

The phone representative made a mistake during original registration (substituting my street address for my last name), which affects the search features connected to privacy monitoring. After repeated and tedious communications with the support team, the problem remains unsolved. I paid for their premium service and have received little/no help in resolving their mistake.

My wife received an email from Lifelock about a dark web alert. When checking Lifelock no alerts were found. When trying to cancel our accounts Lifelock required extensive confirmations of my identity and it took over 30 minutes to get them to disable the auto renew. I was put on hold several times and left with the feeling they are a total scam. Lifelock has never alerted us to new loan applications, but other free services have notified us. Don't waste your money for a self-service company that makes it all but impossible to leave.

I had a collection on my credit score by Sprint. I have never done any businesses with that company. I reached out to LifeLock, concerned about identity theft. I was told to contact Sprint and the credit bureaus directly to solve this. What is the use of having LifeLock if I have to solve this problem on my own?

Simply put, I signed up for LifeLock largely due to a promotion it was offering. LifeLock's promotion was 10,000 American Airlines miles. LifeLock refuses to honor that promotion. After nearly 6 weeks of inquiry, it appears that LifeLock is no closer to honoring that agreement.

I paid to protect my entire family with LifeLock. Not cheap. Thought we were getting a program that can identify and clearly update us regarding any suspicious activity. The problem is the members you add to "YOUR" account cannot be viewed if they are over 18. They said I needed a power of attorney filed with them to view any alerts that I received on my account that I signed up for and added them to.

I'm going to shorten my 2 1/2 hour hassle to the basics. But, I've documented all the details. I purchased the Ultimate Plus for my husband and myself at the same time. During the online enrollment, I was asked for the emails for both of us. Later, I could only access his account. When I would try my email to create my account (you each have to have your own account) it would say this email is associated with an account already because it was showing under my husbands. I was on the official LifeLock page but was told I purchased a Norton product so they transferred me back and forth each saying the other had to help me.

I'm happy to report that this matter has been resolved! I can still only give LifeLock a 3 star rating (a "Satisfied" mark), as I needed to jump through way too many hoops/it was much too difficult to reach a live person at LifeLock. However, when I did finally get connected to the correct person (Maria) - Help was achieved! Maria was extremely knowledgable, thorough and patient and I feel my identity has been protected after all.

I do not have a LifeLock account, but keep getting emails and phone calls that someone has applied for a loan or line of credit using my info. They then start asking for private info. NO WAY! I have frozen my credit and do not want to hear from LIFELOCK anymore. Shame on you LifeLock for using scare tactics to sell your services.

Just starting out with LifeLock, I've heard nothing but good about this company, I'm pleased to say that my benefits started immediately from signing up for it. I'm sure they're only beginning to clean up my hackers and identity theft. I'm anxious. Things are looking up.

My dissatisfaction is not for the protection Lifelock provides but for the ability to print out the monthly summary for tax purposes of reporting the fees on my tax returns. Can't print them out and no notice is sent monthly as a customer. Credit card bill is not acceptable for us to file our taxes to IRS each year as ministers that are required to list housing expenses.

My LifeLock account was up for renewal at which time I was already planning not to renew. Before I had the opportunity to call and cancel, I received emails from LifeLock informing me that my account has been canceled, which was fine with me. I attempted to log in to my account and was denied access confirming my account had been closed.

There is a $77 charge on the credit card. I called to find out what the time period covered is for $77. Is it a month, 6 months, a year? They would not transfer me to the billing department to answer this simple question.

I was trying a free premium month of LifeLock with the intent of keeping LifeLock with a more economical service that I would have to pay a monthly fee for. So I called LifeLock and to do this. The first person I spoke with I told I wanted to cancel or explore a less expensive option. He said he would have transfer me to retention. I was slightly annoyed that I had to verify my identity twice. I know what the retention department is so I just told gentleman (I use the term loosely) number 2 I wanted to cancel after my 1 month free trial. This is where they are supposed to convince me to keep the service and give me some choices of less expensive offers.

I have just had my first experience trying to clear up an alert with someone using my child's social security number. It took more than an hour to get someone competent to start the process. I was either disconnected or sent to the wrong department multiple times. Sometimes I spoke with people with very poor English skills. Each time I was re-authenticated and started from the beginning. I learned that I needed to get to the alerts department, but they were not successfully getting me there. I finally have the email with the instructions of what to do, however, they are incomplete. Now I have to get ahold of them again! Their original email alert said that someone would be calling me to start the process and they never did, hence why I had to start calling them. If something this simple is so hard for them, how can I trust anything else that they do for me in the future???

In January 2015 I enrolled in LifeLock through my employer. The payments were received through payroll deductions. Previously I had a LifeLock account as an individual but when I found that I could get a better deal I went with my employer. In June of 2018, my wallet was stolen. I reported it to LifeLock and was told that I was not enrolled with them. The funny thing is at that point they had accepted $873 in payroll deductions while knowingly not providing coverage.

We cancelled LifeLock on 2 occasions. Called. Told them not to renew but they keep charging anyway. Please do yourself a favor and don't start a LifeLock account. Even if you cancel a credit card and get a new one in its place they will find your new card number and charge it anyway. I am going to contact the Attorney General about this company.

I signed myself and my husband up for LifeLock because I had a credit card skimmed at a service station. I got a slight discount through my employer. When we refinanced our house, I got notices from two free services that I have, making sure that the loan was legitimate. LifeLock? I heard nothing. I signed up for a new credit card and the same thing happened. I also noticed that the credit score showing in LifeLock was several months old. When I contacted LifeLock about these items, I got a response that basically did not address the issues at all (AKA marketing script for anyone who is complaining). Mark me unimpressed. I immediately cancelled the service for both of us.

I had a question in regards to my credit report, the last date it was updated was over 6 months ago? I asked them how my report can be accurate when it's only updated once a year, the answer "that's how we do it". I asked another question and the reply was very short, I told them to cancel my 29.95 per month membership and my wife's at the same price. They did not bother to answer again, they just cancelled our memberships!

I've been a "member" of LifeLock for 5 years. Everything seemed fine until I tried to cancel my membership. The "Cancel Membership Renewal" link on their web page is "broken", telling you to call their 1-800. Once you call the 1-800, you are immediately greeted with a person who is trained to browbeat you into not canceling. They use several underhanded tactics to manipulate you, such as putting you on hold multiple times for lengthy periods, and the "create a fear of loss" tactic. "We can give you a better deal, but only today and only if you don't cancel." The last tactic they use is more less a Hail Mary, which they throw everything at you, including the kitchen sink. Is this an identity protection service or a timeshare? After saying no about a million times, I was finally able to cancel my membership.

I heard on the radio that Lifelock was offering free Norton security to new members. I called re: this. I was told that I have a "lower level service". I have been a member since 2013, thinking I was covered. I then looked at my file (I had previously not really checked it). I have limited reviews of applications for loans, though I know in the last few months I have applied for two. These were not reflected. I called back, and was told again that I would have a better level of service if I paid more. What does this mean? I have paid over 5 years for a limited poor service??? I am very upset at this time. In addition, my husband has also been enrolled which we have paid for. If I do not hear from someone re: these concerns I will be contacting the Better Business Bureau and Consumer Reports.

I have had LifeLock's Ultimate Plus Plan for about 2 years and up until about 3 months ago I was getting the service (Alerts, Transaction Emails). Then it all stopped. No Alerts or Transaction Emails. I have called Lifelock about 20 times, and have spent over 6 hours on the phone on this issue. And every LifeLock Agent that I spoken with has verified the problem I am experiencing but I am still, after 3 months, not getting any Alerts or Transaction emails nor are they showing up on my Dashboard. I have received commitments from a Supervisor, Alex, in Phoenix that this situation would be resolved. I ALSO HAVE ESCALATION NUMBERS ON THE ISSUE BUT AS OF TODAY'S DATE NOTHING HAS BEEN RESOLVED. All I am being told is IT is working on it. How long is a reasonable amount of time to wait to rectify a problem. It shouldn't take 3 Months.

I called in September to cancel the membership and was told I failed the questionnaire about my own information, But I was not properly informed of how to go about re-calling to cancel. So in January I see that I’ve been billed every month since September even though when I called I canceled and never entered my account LifeLock, Upon a five-minute conversation with “Jason” about why I shouldn’t have had LifeLock services in the first place I asked his name and was told I didn’t need to know his last name. But I guess he thought I needed his opinions, of what I should have done in the first place. Very rude!!!

I found two charges on my credit card where someone flew Air Quata in Bagdad yet they harass me monthly when I pay my recurring credit card bill. When I called, they said they don’t monitor overseas. It took a while to get someone as they couldn’t find my account. I called today and they couldn’t find my account so I asked what the problem was and they had my birthday wrong. I paid $1,200 a year and after a year, they found the problem? I had to call back three times, I couldn’t get online. It took hours and I was sooo stressed out!! Then they charged me $200 to go back into the system.

I opened two new visa credit card accounts through South West several weeks ago and still had no notification from LifeLock of someone checking my credit report and opening new accounts. When I called I was told they don't catch all the transactions. These are the most basic transactions, what is the point of this service if I am not being alarmed by credit check and new credit card accounts?

I was the Ultimate Plus member for last three years until one day when I was locked out from accessing to my credit report. I called many times trying to resolve the seemingly simple issue without any result. BTW, I never had the same issues or other issues with two other ID protection services through my bank and Experian. I paid LifeLock around $450/year and only paid around $100 or less to the other services. An ex-customer of Lifelock.

Emailed LifeLock a couple days ago regarding apparent lack of service and to cancel subscription. Received email from LifeLock today indicating that my coverage was no longer recognized after 8 or 10 years and to chose another type of coverage. That coverage included next to nothing unless reporting sex offenders in my zip code is somehow affecting my finances or security. I today requested via email a refund of the $175.50 that was billed on my 12-3-2019 credit card. Even though the cancellation was confirmed, I have my reservations considering the problems others have obtaining a refund through email.

There were 2 charges from LifeLock on my sister's credit card (she is elderly with dementia so I am cleaning up bogus charges). I called Customer Service and they told me that one of the yearly charges is for her husband (who has been deceased for almost 4 years). Since they are an identity verification/theft company, I'm wondering why they did not know he was deceased for so long. They are refunding the $99 for this year but they have been receiving that amount for 3 years for a man who is no longer alive. Just baffling to me.

I guess it has gotten so popular. They are hiring everybody because no one I talked to was able to provide any help in my credit card fraud case. Every time I call to get information, I am transferred repeatedly and asked the same information but never told anything substantial about my case. After 4 transfers on 3 separate occasions I have decided to cancel my membership. Credit Karma does much more for free.

I have LifeLock and it doesn't pick up everything. It shows that their privacy of mine is 96% which I don't trust. They do not pick up all financial institutions so you still can be scammed especially if some scumbag using your name only LV right to disclose what organizations they don't pick up so you definitely can be scammed by. I almost feel it's more of an insurance policy you buying for a dollar amount of restitution if someone scam you. I could go on especially about your email accounts and government documents. I could go on but I'm not just make sure you think it through when you purchase identity theft package and your privacy especially if you hate your personal information to marketing and you get spammed with a bunch of marketing and you'll know you're very likely getting your identity stolen.

I just received a call from LifeLock informing me that my charge did not go through for the month which I understood as I recently received a new card and was in the process of contacting companies to give them my new number. I get a lady with a terribly deep accent that I can barely understand a word she says and she gets testy with and informs me that I need to log in to properly answer the queries. I try to log in and guess what, she has kicked me out and I am not recognized as a client anymore. I try calling to ask if I can just speak with the manager and one lady rudely asks me what for, which I tell her that it is in regards to the customer service, and she replies, "What happened?"

Had LifeLock for years but until I was a victim of identity theft last year I never knew how bad they are. They notified me of one incident and never heard from them again. Subsequent to that there were more incidents which LifeLock never notified me. I changed to my ID card and they immediately notified me of negative reporting on my credit report. They gave me guidance on how to rectify this. It was successful. When I cancelled LifeLock they mailed me advertisements to join. When I called to get a small refund on my yearly membership I was scrutinized so much that I would have to go through several steps. I told them if they would have been that strict with my identity and done their job I would still be a customer. Do not join LifeLock.

Forget about it. If you have a current LifeLock membership, you will have to cancel the membership and start a new one to get Norton bundled with it. It's totally unbelievable that they now advertise on TV about getting both LifeLock and Norton, but when you try and get Norton bundled with you current membership, you get bounced back and forth between LifeLock an Norton representatives.

How much do I hate LifeLock? Let me count the ways... 1) LIFELOCK JUNIOR IS WORTHLESS. I have been paying for LifeLock Junior for over five years for all three of my kids. I ~just~ learned that two years ago, my daughter's social security number was used to open a credit card, and I never received an alert from LifeLock. When I demanded an explanation, I was told "Not all financial institutions are in LifeLock's 'network'." The CC account was opened with one of the largest, oldest financial institutions in the world. That this bank isn't a part of LifeLock's "network" is astonishing and completely unacceptable. This means there could be multiple accounts in my children's names out there that I was never alerted to and I will have to handle myself now.

On 12/12 I was notified by voicemail, and e-mail that somebody tried to get a loan with my SSN. I immediately replied as instructed via e-mail that I did NOT try to get a loan with that company. I got an answer "Not to worry. It was an SSN typo and no fraud". On 12/18 I got the same message again, I then called LifeLock, and it was a nightmare. The operator who did not sound like an American could not understand me, and I could not understand her. Finally I was told to call that loan company.

It is pretty intimidating to read that statement before wanting to write my grievance. I wish you felt that feeling too right before talking to your customers. I was very pleased with the first man I dealt with considering my account but the second had me feeling less than... I would appreciate being treated kindly and with respect. I treat all, with kindness and respect. I was told my bill should be $7.99 not $8.99 a month, by the first person I contacted. The second was not helpful but wanted "just curious to know"... The first man's name. All is recorded so you should have that first conversation recorded. The second was thru email. So I have documentation of that conversation, but you have the record of the first. Even though I "only pay" for the basic level of protection, I still matter!

We've been paying Lifelock for years and yet we received no alert on an identity theft that occurred a month ago. Called Lifelock, got an overseas call center and they did nothing to help except try to upsell me. Called to cancel today, and got the upsell again. So disappointed and what a waste of money.

I had recently did a review regarding my concerns for not being notified by LifeLock when my husband had a credit inquiry and then a loan with Chase for a new vehicle we just leased. I received a call from Kristen who represents LifeLock and she was addressing my issues and concerns I had written in my review. Kristen was very informative and professional, she listened and explained every question I had presented to her. I am satisfied and comfortable that my husband and I will be receiving the security and excellent customer service provided by LifeLock.

Horrible experience with LifeLock. After becoming a victim of Identity Theft 1 day after becoming a LifeLock Member, I am through with this ** company. Their customer service representatives are pompous, uncaring, and obnoxious... Stay away from this company as they cannot be trusted...

I have been a LifeLock member since 2013. I kept auto renewing my service thinking I had the same level of protection every year. It turns out that Lifelock changed my level without informing me. I bought a car this month and emailed Lifelock to ask them why they didn't notify me of this change to my credit report and they said they no longer monitor my credit report but kept taking my money every year. Lifelock has become a scam.

I called to gift three annual memberships to family members for the holidays, but was told that although I did not want one, I HAD to get a membership as well to serve as the account owner. Supervisor came on and told to me open a one month free membership along with the three annual memberships, transfer the ownership to one of the family members after the holiday, cancel my membership, leaving theirs intact. Now, a week later I am told that I cannot transfer the ownership, and if I cancel my membership the other three will be canceled as well. The supervisor refused to acknowledge the error, provide alternatives, escalate my complaint, and provide me with a phone number to someone else I could contact higher up or in corporate. My membership is being held like a hostage.

Lifelock contacted me about a possible account being opened in my name. Instead of them looking into it they told me to check it out. Not impressed. Told them to cancel and refund my money. Instead they told me they would prorate it. Now several days later it still hasn't been refunded. Terrible.

My father has had LifeLock for about a year now. He had a case earlier this year where after everything was resolved (v slow that required him to run around making police reports n stuff) a LifeLock CS agent assured him that a 12 month lock would be placed on his Experian credit score. In late November (26th) we found out that this was a lie as someone was able to open a Sprint and buy at least one iPhone X max.

After over 10 years of paying LifeLock for a Platinum plan and paying more and more each year we actually needed to ask LifeLock to look into a situation on a purchase we had not made. First of all the LifeLock person was rude, said they would look into it, and would get back to us and let us know what the finding was... we never heard from them again. We then received our new annual contract renewal form for hundreds of dollars a year and we chose to cancel. There are a number of other services now available for a fraction of the cost of LifeLock... very disappointing.

Identify theft - LifeLock was very helpful. The associate was very helpful. The very main thing is that I could actually understand what she was saying. So often when we try to fix something the associate either doesn't speak good English or speaks too fast or blurred speech.

I have two main complaints about LifeLock services. First, if you have multiple bank accounts associated with your login, LifeLock will monitor all of them. There's no way to deselect one. I have two business accounts in addition to checking, savings and HELOC. I didn't want notifications about the business accounts, but the website provides no way to deselect just one, and I received many notifications about business transactions that I didn't want.

I received an automated phone call telling me someone tried to open an account in my dad's name. Called back 5 times, no one could find his account nor could tell me anything until I faxed POA. I faxed it and was told it would take 2-3 business days to have the records department review it and contact me. I asked a supervisor why he couldn't put me on hold and contact the records department to verify they got the POA, he said they don't have an extension! What? Awful service. So in the meantime my dad's credit is at risk.

I called to cancel service, he asked why. I said a friend's identity had been stolen and they did nothing to help her. This guy was dismissive, incredibly rude telling me I should not trust my friend, said that people did not know what identity theft really means and that he was a detective and knew everything about it bla, bla, bla keeping me on the phone forever. I said "Can I talk to somebody else?" He said "NO", I could not believe my ears. I hung up and called again, a lady helped me. She was much better but was in a rush to hung up.

I upgraded to Lifelock with Norton about two months ago. Norton was working as an antivirus just fine, but last week I tried to use Password Manager and ran into problems. MiyLifelock Dashboard did not include access to Norton, and when I went to Norton support they did not recognize me as a subscriber. I spent a long time trying to get it done myself, and finally called Lifelock. After 28 minutes with the first representative she transferred me to Norton. After another long wait on hold I got their rep. The first person said they were transferring me to another Norton tech who could help me using remote access.

I have called 3 times and LifeLock just won’t answer their phones even when they give me wait times of 1-3 minutes. Instead, I wait for over 20 minutes and get frustrated and hang up! How am I supposed to use the service without talking to someone in customer service!?

I have called in to customer service several times in the last few days. I get different answers from each rep. I want to simply know what accounts people put in for transaction monitoring. I am unable to enter any of my banking or credit card information, due to "error code 402". If I can't add any info to be monitored, then why do I have LifeLock? There is no consistency and the people on the other line have no idea how to answer your questions. They just keep repeating a script - which never really answers my questions. My identity protection is very very important. I don't feel I can trust LifeLock at all. They also charged me the wrong price, and didn't give me the 20% discount I was supposed to get.

No resolution to my phone calls or support request for lost connection to Chase Bank. I have called the number provided, the customer service rep told me the same thing that was in the initial email, put in a request to support, again told me the same thing. There is still a problem trying to connect to Chase Bank.

Have to go through a lengthy menu to get to someone in The Philippines who you can hardly understand and they ask you for your SS# just after giving your name. Lifelock is the entity that tells you to NEVER give your SS# to anyone!!! What gives??? Never got satisfaction. Feel like I have wasted my $300+ fee.

Lifelock customer service is the least customer friendly organization I have encountered. When you call with a problem you are asked questions that are not what most people keep track of on a regular basis and if you go look up the answers they won't accept them. Their agents are generally pleasant but read from a script and often aren't good at listening. I came away with the feeling that they have a very vulnerable system and I worry about the competence of their senior management.

I called LifeLock about a question in regards to the Norton they provide with the service. They transferred me to Norton customer service in India and they could not or would not answer. So they transferred me back to LifeLock and this went on for 20 mins. Still no answer so they need to all get retrained because they're failing. And if they can’t get me a answer about this GOD help us. I’m a identity theft victim because I have no confidence in the company since Norton and LifeLock are the same company different divisions.

This service has been very easy to set up, I like the fact that it can actually monitor my bank and charge accounts with site credentials and get actual balance information. The free credit report was nice addition. It had a lot of places to add all kinds of information to look out for, someone else reviewed negatively due to service not catching an attempt at identity theft, the response was we cannot catch everything, this is 100% true, as a computer expert it's like a virus scanner, it won't catch everything, but the insurance is the best part.

LifeLock seems BROKEN. When I cancelled OVER THE PHONE I thought that would be it. Nope. I still received emails saying my credit card was expiring. Upon going to the website in disbelief (why would it need my card if I already cancelled?), I noticed my account was STILL active! And you can NOT cancel online?Really? So, had to go through it again. Sure hope it works THIS TIME! Your company tried to get us to upgrade, I saw it as a scare tactic and did not appreciate it at all. I would not recommend LifeLock to anyone.

I had been with them for over two years. Suddenly my bank account was no longer connected to them. Tried to reconnect and couldn't. Spoke to them on several occasions never could reconnect. With this in mind I did not change my access codes with the bank. They said I must have. I told them I am logged in right now on my bank's website. They took my info and said expect a call in five to seven business days. Waited eight business days and called them. They told me nothing had been done and it would be another five to seven business days before someone would reach out. At that I canceled my account, that takes more work to cancel and the associate got rather rude about me canceling. Found another service at less per year with the same coverage. Would never consider going back after the way I was treated.

My social security number was stolen last month and used fraudulently. I called LifeLock and talked with agent Matthew on 10/24/2018; he said he would email me a Restoration Packet the next day. NOTHING! On 10/24 I talked to Ria and she said a packet to be mailed. NO RESPONSE! Recontacted Lifelock on 10/27 and talked with agent Sonya who had no record of my previous calls, but apparently Sonya contacted Restoration Department and reference number was created for case, but still no packet email as promised.

After noticing a fraudulent charge on my credit card and applying for a new mortgage without receiving a single notification from LifeLock, I decided to close my account. In order to close my account over the phone I was asked for the spelling of my first and last name, my full Social Security Number, my Date of Birth, my home address, and the answers to all of my security questions. When I asked if we were talking over a secure line, the representative said, “While we value our members’ information, we cannot guarantee this is a secure line.”

I have not received any return on investment from LifeLock membership. My wife is the victim of on going identity theft. Several times in the last 4 1/2 months, a person, or persons have made several significant fraudulent charges using my wife’s identity. Lifelock recorded 1suspicious transaction, despite our credit having been frozen in all 3 credit reporting agencies.

Absolutely horrible security for account access. No two factor authentication, no use of trusted devices, no security questions to answer for a password reset. All someone needs to access your LifeLock account is access to your email. There is better security on Facebook. Imagine this. A criminal gets access to your email account and resets your LifeLock password. They can now see personal information. How much personal information? A LOT! You can add the following accounts for LifeLock to monitor. Insurance, Email, Credit Cards, Bank Accounts, Phone, and Address. They can also see your credit reports, which shows your date of birth, previous addresses, open financial accounts, loans, etc. Once logged into LifeLock, they can even change your Verbal Password to call LifeLock. I signed up for LifeLock after having my identity stolen. I feel sick seeing how poor their security is to access your most important information.

Rude and liars. Never disclosed. They DO NOT alert you every time someone pulls your credit. When I questioned why I wasn't notified for the last 2 credit cards I opened their response was they cannot force the merchants to participate. What a crock of **!

As a person on SSA your cost is to much for my income. When you're on a fixed income it makes it too hard to keep up. Why don't you set up a special rate for us elderly. If I paid you I could not afford gas and home insurance. Besides the cost of meds and health care.

I have had five attempts to open credit cards using my social security number, my birthdate, and address. After the third time I opened a LifeLock account, I have had two attempts since. LifeLock did not catch either attempts. I was told verbally by a LifeLock associate that they couldn’t catch everything. Not acceptable!! I have since canceled, which they make difficult, but thanks to American Express, I have stop automatic monthly payments to this incompetent service. I would suggest they spend more on personnel to provide the service that they spend millions on TV advertising. Save your money and aggravation, freeze your credit. It's free and easy.

My credit history from one company includes incorrect information. I have a copy of this information from the credit reporting agency and the incorrect items are reflected on your website. I called and the agent was not willing to help me even find out a way to have this corrected. I noted the "updated" date as 8/18 and he said that may not be correct and may not have been updated, but if that is what Lifelock says, that is the truth. Should I believe your website or the credit report I received directly from the credit agency?

I spoke with a very helpful and very informative rep at LifeLock and each of my concerns were thoroughly explained and resolved to my complete satisfaction and I have renewed my subscription.

I bought a membership for My wife and I 10/10/18. LifeLock sent me a link to enroll. The link did not work. I called the company. They could not help me either and told me to call back the following week. Well, I tried again today after switching me back and forth a couple of times between departments. They sent me a new link. Well, it still didn't work. The lady put me on hold and after a 1/2 hour, it just disconnected. So here I am writing a complaint and will be asking for a refund.

I have had LifeLock basic for many many years, they just raised my monthly premium btw by $2 a month. A few weeks ago I opened a new gas card account online. It was immediately approved. I got no notification at all from LifeLock, none. I did however get an email from my TurboTax account stating this gas card is now showing on my credit report and advising me of a new account being opened. That TurboTax coverage is FREE.

I received an email welcoming me to LifeLock. I never opened the account. That card that was charged was also not mine. I called LifeLock and was promised a call back the next day. No response. Seems to me that they need to strengthen their own internal security before they try to protect others. This is really scared! I see that I am not the first!

I have Email Addresses Interference and Identity Information and Personal Information connected to My Cellphone Services. Which was Transferred to one Cellphone with the Same Cellphone Number of **. From my Moto E 4 Cellphone From Boost Mobile Cellphone Company and Provider. Customer Service states Boost Mobile can't be Infiltrated by Hackers.

With the direction the world is going in today, you can never be to careful. Thanks to LifeLock, I don't have to worry about my personal information ending up in the wrong hands. Thanks to LifeLock, my clients information will remain protected.

I signed up for LifeLock one month ago. I never received one notification of activity on my bank account. I called over three times and spent over two hours to have them figure this out. So guess what happened in the meantime? Someone was able to get my information and charge over $1300 on my account. LifeLock tells me that my phone provider has blocking their texts (by the way it's Verizon). So then I call once again to find out why I'm not receiving text messages and the representative told me it's because my accounts overdue. Are you kidding me!!! I never received them from the beginning and the reason it's overdue is because my card was compromised.

The unreasonable charges for minimal services and their association with Norton Antivirus (very poor protection) is no longer a good value. Life Lock once had a good reputation until they started soliciting Norton and charging unreasonably for their minimal services. In a time when protection is much needed you need someone to trust who has your best interest at heart... for us, Life Lock no longer provides that, very sad.

Agents for Norton and LifeLock cannot get on the same page for signing up. Passed from one to another and back again 4X. Pricing needs to be available to both providers so that questions can be answered without all the back and forth,

The amount of hustle they put you through each month is overwhelming. Their banking verification software is very primitive. It has no learning ability at all. Consequently, you must report to them on each transaction, even if it is a regularly recurring monthly payment.

On 10/17/18 I received a charge on my debit card for 153.00 from LifeLock . I do not have a LifeLock account so I called and they don’t have a record of me either. They told me someone would call me back and that has not happened and now I am livid they are giving me the run around. I did not authorize this charge nor did I sign up for a service like this. You take my money but then have a hard time returning it. This is simple return my funds and quit asking for my social security number. Someone need to contact me ASAP about this. I am a veteran and live in a fixed income. I cannot pay my bills. This is insane.

My husband and I have been members for a month. Two weeks in and we cannot access transactions to keep tabs on what activities are happening on our accounts. Everything in Transactions is "ghosted". We pay for the premium package and were given a number to get support faster. That has not been the case. I appreciate the fact that questions need to be asked to verify authentic users on the account but I do not believe I should ever give my entire ss number. I have called over the last two weeks and no one can answer why these transactions cannot be seen. Tech services gets back and says they are sorry but that software is being changed. This is not what my husband and I signed up for. We are paying a premium amount of money and are not getting what we were told we would be getting. Very, very dissatisfied.

I was very happy and impressed with LifeLock when I first joined a couple of years ago. I am not getting the service that I am paying for. I was told by upgrading to premium I would have better monitoring. I am not receiving any alerts or phone calls anymore regarding activity on my account. I am travelling for work and my bank account was hacked for two $1 charges then 5 $100 charges along with $85.00 in gas charges which all went through.

To whom it may concern, yesterday, 10/15/2018, I had a credit check conducted on me for the purpose of financing a medical device. Within a matter of minutes I received notifications from LifeLock in text, telephone call and email about the credit check. I responded to the text message indicating the credit inquiry was legitimate. This morning at 0706, 10/16/2018, I received notification via text and email that there was a "credit inquiry detected" and that I should contact LifeLock and review the activity. I was not at home so I called (800) 543-3562 in an effort to determine who had made the inquiry into my credit.

I just rejoined LifeLock. Was told you would receive your welcome email in 24 hours. And nothing. Called twice and can only get a offshore call center in the Philippines and now on a new service have to put in a service ticket and at least another 24 hrs or more. And this company is supposed to be experts in identity theft. Really they can’t even get you the welcome email. I will be calling state side on Monday to cancel for the horrible lack of service I got. I guess Corporate greed has ruined LifeLock too. Sad. They were a good company.

I've been receiving numerous alerts from LifeLock. These alerts are all concerning "Short term loan online". This is the extent of the information they provide. I've called twice and asked for additional details or even the source of the alerts - they provide me nothing. When I ask where the alerts were generated I was told "A website somewhere". This is next to useless. How is it that LifeLock has the alert but cannot tell me the source so I can do some additional research? Someone should be able to provide details!

I am on the verge of cancelling my membership. I called into customer service department needing help on my account. I first went thru the automated system which asked me for identifying information. I gave it and asked for a live person. Obviously the automated system means nothing because the phone rep needed all my info again. Next issue: I do not like nor do I feel "what is your full social security number" should be an identifying question. In this day & age most consumers myself included do not feel comfortable giving that information to anyone over the phone, even if we called them.

This morning, due to a recent hack, I logged into LifeLock to check that all my bank accounts were being monitored. They were not. In particular, my B of A checking account was disconnected. I tried 3 times to re-connect so transaction monitoring would kick in, failed each time. I called Customer Service at LL and was told I would have to call B of A to resolve.

I opened my account 2 months ago through Norton. The very next day I tried to add and connect accounts for my spouse and child. I was told by Norton that I had to close the initial account so I did. I was directed to call LifeLock to open all 3 accounts so I did. I was told that because my account had been canceled within 30 days I had to wait 30 days to open a new account. I filed a complaint and 2 days later LifeLock called and opened my 3 accounts. Today I called to cancel them as I don’t see the value in having them. I have insurance coverage through my homeowners policy and similar monitoring elsewhere. I called LifeLock and was told I had to cancel through Norton. I explained all the above and was transferred to a supervisor. He said he couldn’t help me and gave me the number for Norton.

Called three different phone numbers to cancel service. Automated system says "let me transfer you to a representative who can help cancel subscription." Phone calls disconnected all three times. Went to website, tried to log in. On first attempt it said "too many tries, you need to reset password. We will send you a link to your email account to reset password." Email never came. Can not log into my account. Had to call American Express to block recurring charge. This difficulty to cancel seems intentional. I can not come up with another explanation, as I can not get through to company by any means.

I purchased LifeLock bundled with a popular Anti Virus program a few years ago and did not use the service until recently. Someone opened an account at a cable provider without my knowledge and this was not reported by LifeLock. Eight months later, I found out about the account after it went into collections and hit my credit report. I contacted LifeLock and was told to call back after I had all of the information from the collection agency. After multiple calls to LifeLock consumer services and providing supporting paperwork, I was told that I had to call the various credit reporting services and ask them to remove the collections item and LifeLock would not process my request. LifeLock was not interested in providing any assistance or guidance.

I have subscribed to LL for multiple years. I have never asked for any help other than to change cc acct #'s when fraud forced closing and opening new accounts. Each time I have nothing but discourtesy and misery trying to pay my bill. If it is that hard to PAY a bill, how hard can it be to get assistance? To top off my bad experience, I sent a Cert/Ret Rec letter June 14, 2018 that was never answered.

Life Lock can no longer access Bank of America or Capital One accounts, supposedly because those two institutions have put updated security measures in place. This should have been taken care of by Life Lock executives before it became such a widespread issue. If they can't monitor, doesn't it beg the question: exactly WHAT are we paying them for? The person answering the helpline refused to speak to us because my husband could not remember the name of his first cat, this was after he gave her all the relevant data about himself, such as birthdate, social, mother's maiden. English not good enough to speak off script. First email inquiry was not read by a human; it was obvious by the response that it was computer/robot generated... The second one was, but told us we could call them for help if we detected fraudulent activity when their entire business model is built around THEM detecting fraudulent activity.

I tried canceling several times. Each time the system never finds you information, so they push you to a human. This person's job is to take so long and ask so many stupid questions that they hope you will get tired of them and quit. Do not sign up with this company. They are no good. Any company that tries to screw with you when you want to quit is a terrible company. LifeLock is one of them. BEWARE!!!

Ever since I applied for LifeLock my credit scores are not showing on their website, I'm getting verification text messages from Microsoft the very next day (I use a Microsoft email with LifeLock) and it's just not doing anything for me but making my privacy more public. I hate the service and will not even accept it for FREE. I'm trying to cancel because I don't trust them at all and will keep all 3 of my scores frozen from them, they are NOT safe in my opinion!

I became an Advantage Plan member on 8/19/2018. On 8/21/2018 I was contacted by my primary bank that suspicious activities were occurring with my account... By the end of that day, it appeared that I was a victim of Identity Theft. I find it VERY suspicious that I had just signed up with LifeLock, and almost immediately I became a victim of ID Theft. That is way too coincidental, and I am very skeptical about this company and its employees.

I recently notified LL about a notification I received for credit that I opened. What I am concerned about is the previous 3 lines of credit (all 3 auto-related) that I was never notified about. All 3 were out of state transactions. The response I got back was they deemed these issues not serious or came across as suspicious activities. The one I was notified about was probably the least suspicious of the bunch. I question my online safeguarding of this service and will probably cancel my annual (upgraded) subscription when it is time to renew.

Someone steal my name to open a LifeLock account, I found out and called to inquiry and asked to cancel the account immediately. Finally they transferred me to the department who process Account Cancellation. First the staff suspected my identity even I can gave them all of my information to prove myself. Then they wanted me to keep LifeLock account because my identity was stolen. My point is that account is not opened by myself, the thing I need to do is to cancel all the fraud account opened with my name. Not to keep the fraud account remain opened. At the end they cancelled my account but I am pissed to their attitude and how they want to retain me in their business even it's a fraudulent transaction.

My children have LifeLock and I also got one. I had a problem and LifeLock cleared it up once I got to the right people. However, it was not fast enough and getting there was difficult. Even so, they were right on the ball and I would recommend LifeLock to others.

I don't get off the farm very often, but the last thing I want is for somebody to jeopardize my ability to pass that along to my children. I do what I can to protect myself and I've always bought insurance. When we started with LifeLock, it cost $9, but then we were upgraded to some astronomical amount. Still, LifeLock notifies us of any updates to our credit. If I forget a password, I'm able to get through. The levels of security are reassuring, but I can't even remember them sometimes and I forget to write them down if I change them. Also, I've been with them for so long and I don't understand why they don't put me on with whatever that new company is that automatically checks me. It's another level of protection and seems to me that it wouldn't be that tough to add it on to mine because I've been paying my arm and leg, and ain't never made a claim on it. Nevertheless, I'd recommend LifeLock.

I canceled my membership after 10 months because LifeLock kept losing the connection to my accounts plus I could not connect one account at all. I was not happy with the service with what I was paying for the LifeLock Ultimate Plus. After canceling the service, I must say they were good about refunding the money for the last 2 months (I paid in full for annual membership).

I did some research online and saw that there were very good reviews for LifeLock. Identity theft was a growing issue, so getting identity theft protection was a smart thing to do and LifeLock has been a godsend. I had retired a year ago and I'm not sure how my information got out, along with my wife's information. It may have been due to the Anthem leak. About 6 months ago, I got a text from LifeLock saying that someone was trying to open up a cellular account under my name and that they had my name, address, birthdate, and Social Security number. I responded to the text, which also suggested that I log on to their website. I did that and confirmed that it wasn't me. I called LifeLock and they connected me to their Fraud Department. The person I spoke with contacted AT&T, got AT&T's Fraud Department on the phone, and canceled the application. Then a couple of weeks later, my wife got a text about the same thing.

I'm a 300 dollar customer, I purchased a new car in the last month, I was surprised to not receive a notice from LifeLock that my credit had been accessed so I called and asked why. I also had received a letter from JPMorgan explaining why they turned me down (my credit score was 797). One reason was too many checks on my credit, well I had done nothing over the last year to warrant a credit check, and had received no notices of checks from LifeLock. When I called they had my correct information and their response was, "We can't check everything." When pressed the agent got aggressive with me so I asked to speak with a supervisor, was put on hold and apparently left there.

LifeLock had a good reputation, so we went in that direction. We've made some major purchases and they've always contacted me to find out if this was something that I purchased. My identity was hacked in June and one of the initial notifications came from them as well. It wasn't the first one but they gave us an indication as well. I've communicated with their reps over the web type stuff. We've got the premium package on both of our computers just because it makes sense to be protected, and if I was gonna do it, I wanted to do the whole thing. It has been very satisfactory.

After numerous attempts to receive promotional offer of a $25 Amazon gift card, LifeLock did not stand behind their offer. It's been one year, and after many promises, they have yet to deliver on their offer. I will not be renewing my yearly membership with this company. Maybe they should train their customer service team to relay accurate information to the customer and stop offering empty promises.

I saw LifeLock on television. I thought it was not that expensive and it was worth doing. The first time they called, it was amazing for me. They asked if I recently opened any accounts or utilities. My mother had a place in the mountains in Potter County four hours from our house. I put the utilities in my name and that was what they called about. I'm from York and they thought it was awfully far away from my home just to start a phone and electric utilities. They called the same day.

I’m not very trusting of people anymore and I heard about LifeLock on the radio. A DJ got it for himself and he was really pleased with it, so I went by his word. Having LifeLock is a security measure that at least somebody’ll be watching out. They called me when there was a question of an account being opened in my name, so I appreciated that. The reps were quick to answer my questions and to try to resolve what they found. My interaction with them was excellent, very professional, quick and painless.

LifeLock was offered free on AOL. Since it's free and I like the idea, I decided to get it. I've been using their services for a year and a half now and so far they advised me of two different instances of problems. The first time, they advised me that three credit cards have been opened up in my name and they helped me get all three closed. There was another one and they helped us out too. I was really impressed because when I contacted the banks involved, they were on the line with me and it turned out that one of the banks had screwed up. They said they had canceled the card and they hadn’t. It was through a couple of questions that he asked if that was uncovered and then they took care of it. It was very thorough on LifeLock's part. Given my experience, I've advised my son to have it. Anybody who doesn’t have LifeLock is not thinking too straight.

Lifelock is right there to take my money, but good luck if you want to make changes, or if bank information can be accessed by them... what a waste! There was no mobile password when I set up Lifelock, but it is apparently "required" to talk to anyone. Since it doesn't exist, no one is able to make my changes. Now I just want OUT, will handle my own security.

I am disappointed that LifeLock has forced customers to agree to a class action waiver. Many unsuspecting customers are signing away a principal means of quality assurance. There should be a consumer backlash.

We had a couple of incidences where we had someone go and try to steal our identity. We kept seeing LifeLock on TV and we thought it would be the best thing for us. They have helped us in every situation. Recently, someone tried to open up a charge account using my name at Capital One and they got on it quickly. They called me and put me in touch with Capital One and we eventually put it off. We got everything squared away and found that it was a fraudulent person trying to use my identity for a credit card of their own.

When there are issues, LifeLock would send me emails first and I would answer the questions. Then they follow-up with a phone call and then they get the institutions on the line with me. We get it straightened out and get the credit applications frozen. Then they’re supposed to notify their credit unions and it’s not supposed to be going against my credit score. Recently, I had seven attempts in two days and it has been tough. Yesterday, I had four phone calls with LifeLock. There were four different banks where people tried to get charge cards. But LifeLock's reps have been very professional and helpful. LifeLock was who I chose for protection after my identity was stolen through Equifax. And you should sign up with LifeLock as fast as you can too.

Somebody stole my Social Security number a couple of years ago so I joined LifeLock. Then around last month, someone stole my identity and started charging things and opening up different accounts. They went into JCPenney's and had all my information, and JCPenney let the them charge on my charge card. When these things happened, the rep sat on the phone with me and called every account that that person opened an account with. He then made sure that those companies would take it off of my credit history. Some of them took a long time to get back and say that they knew that it was fraudulent. Still, all of them haven't come back. Nevertheless, I was glad that I was already a member of LifeLock when this stuff happened. It was good dealing with them considering the help that they've given me. I've had more peace of mind, knowing that someone is there to help and I've recommended them too.

I was a victim of a break-in and identity theft. A friend at church told me about LifeLock and I signed up with them. So far, I have received alerts and follow-ups whenever I would contact them about those alerts. I have been pleased with their service and my interactions with their reps have been excellent. They were very patient and they explained things clearly even when I didn't understand them. When I called, I readily got through and they stayed on the phone until they were confident that I understood things. They also expressed their level of professionalism as well as what I perceived to be a genuine concern. So I'll be renewing my contract with them when it is time. I am sorry that having them is necessary but I'm thankful that LifeLock is there.

Magically they entered in our bank acct info correctly in order to bill us but after 3 attempts they never were able to enter our correct email address. As a result we never received any notifications or activity alerts. Complete ripoff of a service.

I seen and heard LifeLock's advertisements and I didn’t hear of anybody else. I experienced fraud and LifeLock put a couple of things to rest for me. I had a bill from PayPal that was a fraud and they helped me take care of that. They had made phone calls on my behalf on different accounts that were trying to be opened in my name and we got those shut down also.Their team has been very positive and very good. LifeLock is very helpful and at this point in time, I'm very, very pleased with them.

I had had some issues with my credit cards being stolen. Since I had heard most about LifeLock, I went with them being the company that seemed most familiar. I've had a number of times now where someone was trying to open up either a bank account or a new credit card in my name, and LifeLock has been a very good and helpful service. Their team has been very accommodating and really have done everything to help clear up the issue. I really appreciate that they're on top of things. It was a very good experience and I felt very comfortable having somebody who could help me. I'm very pleased with LifeLock and I would recommend it to everybody.

I've had LifeLock a long time and I took it for granted. But I recently had a pretty bad experience with my information getting loose on the web. Someone filled out an application online for a Home Depot credit card and LifeLock brought it to my attention. I got an email to let me know that it happened and otherwise, I would not have known. With their help, it was shut down very quickly. I talked to them on the phone and they got me in touch with Home Depot and Citibank to make sure the account was shut down and that the bank that it was attached to and Credit Reporting Bureau were informed. They took care of the whole thing and it was very professional and thorough. It couldn't have been a more pleasant experience. LifeLock is a great service to have and I've come to appreciate it.

My purse was stolen and LifeLock has tracked the notifications. I have the app, so I get the notifications on my phone, and then I get a call. I received many notifications when someone tried to use my info to open accounts and credit cards. LifeLock has assisted with following up on some of the notifications. It took a couple of phone calls to follow through and make sure that accounts weren’t opened. Their team seem very knowledgeable and helpful. They go out of their way to send additional information, stay on the phone and provide clarification if I don’t understand something. However, they can’t work directly with the credit agencies to make sure that the changes are made or that the negative points are removed. I have to do that. People are busy and LifeLock doesn't follow up. Other than that, LifeLock is definitely worthwhile.

LifeLock notified me via voicemail that my identity had been stolen. I was in a very awkward international airport then. I called and the lady was incapable of verifying my identity. I hung up and came home. When I got up the next morning, I found an email stating that LifeLock would have to investigate me to see if I had stolen money so that I could apparently steal it from LifeLock. It was a very insulting email for which I paid hundreds of dollars a year, almost $1000 including me and my husband. For the money I pay, I don't deserve to get an email that says they couldn't help me for a week because they have to prove I didn't commit the theft myself. That's just wrong.

I got hit with identity theft about four times and I got tired of going to the police so I got LifeLock. I got numerous warnings from them and we were able to stop at least five attempts to get a credit card using all my information. Somebody had all my information and the only thing different on the applications were the address they wanted the credit cards sent to. It was fantastic dealing with the LifeLock team and they were great. LifeLock is top of the list.

Getting identity theft protection made sense and LifeLock has helped me twice now. They caught someone attempting to establish credit in my name so I'm very appreciative. They were very good and efficient too. They followed through with what they said they were gonna do. It's an excellent service and I highly recommend it.

I wanted to protect my I.D. as I was doing a lot of traveling and LifeLock was the only identity theft protection provider then. They investigated two things and took care of them within a day. They notified me right away and I called them. They're top notch.

LifeLock looked better than the other ones and I was impressed with what I saw there, so I signed up with them. I've had a couple of questions and they’ve been been really good to answer. Also, I recently lost my husband so, I'm going to be buying a home and it's been good that I've been able to call and talk to them. It was a second marriage for us, so I had to wait for his kids to get through piddling around with what they had to do with the house, but LifeLock helped me through everything. Their reps have been great and really good with me.

With people out there trying to steal your identity LifeLock is a good idea for extra layer of protection. A couple of times they let me know if something was going on. They were very professional and they took care of it. I paid them for a service and they did what they were paid to do. I'm very satisfied with LifeLock.

I've had LifeLock for a couple of years and I've been very pleased with it. They've alerted me a few times like when someone was trying to take out a charge card or when someone was trying to get a mortgage. They let me know of activities that have affected large companies, which I have dealt with. They keep me abreast of what's happening. I tell people regularly that it's been a really good thing for me.

When I signed up with LifeLock about 20 years ago, there was no other provider. LifeLock was the first one. I had used the service before and I wanted to protect the different accounts for fraud. Every time there is a breach or credit reports, LifeLock immediately texts or calls me. When I call LifeLock, they're fast and responsive. There was one time that somebody applied for a credit card using my Social Security number and LifeLock alerted me right away. They also alerted my credit credit company, Equifax, and other departments. There was an investigation and it turned out that the person who applied for the credit card had made a mistake in one number. They might have entered their number but one digit was off. That was unusual though. I thought there was fraud involved and LifeLock was good in tracking it. If you want to sign up with LifeLock, it’s a good idea.

Somebody was opening cards in my name and I decided to get protection. I got into LifeLock and they’re supposed to contact me within four days. But if I had waited four days, there would have been a lot more damage done. Also, I dealt with their reps and I was not that impressed with them. They need to improve their response time.

The world sucks and people try to rob you all the time. My Macy’s account was hit. Macy’s didn’t tell anybody and then all of a sudden, I’ve started getting all these things of somebody trying to open credit cards on my name. I didn’t know what happened and LifeLock was asking me why I did this and that and then finally they got an email from Macy’s saying, “Hey, we’ve been hacked and our information was stolen.” Now, I figured out why I was getting attacked all at once and LifeLock stopped everything.

I had the feeling that I could trust LifeLock when I needed some protection for my credit cards and for my account, I am very happy that I did it with them. Their team is friendly and helpful. They are very professional and very good at taking care of people's account and credit card movement. They check movement if something is going on in my account and let me know if it's me or somebody else. They have the equipment that can check all these out and that's important because unfortunately, you cannot trust anybody and you need to have the best protection you can get. I wish LifeLock well and I hope they continue with their good business.

We researched and decided that getting identity theft protection would be in our best interest since the identity theft situation these days has been getting worse and worse. So, we checked into LifeLock and called them. Then we got our questions answered, so that's why we purchased from them. My identity got stolen a couple of months ago and LifeLock helped me with that a lot. They were super and it was a great experience. At the time, I was happy to have LifeLock. It was a stressful time and it was good to have them because it eased my mind. I had somebody guiding me and helping me take care of the issues. It was supposed to be a bad experience, having your identity stolen, but it was great to have LifeLock. We also told our family friends that they should get LifeLock.

I was a victim of identity theft. Somebody committed fraud on a number of occasions trying to set up accounts and charge to accounts in my name. A friend recommended LifeLock and I signed up with them. I also looked it up a little online and it seemed good. But the recommendation mattered a lot to me. Initially LifeLock helped to facilitate the dispute process. But I cancelled my contract with them because, unfortunately, I had something that showed up on my credit report that was fraudulent and they eventually said that that was my problem. So, if that was gonna be their approach, then thanks but no thanks. Up until then, everything was great and I was very happy.

My sister had LifeLock and she liked it. We’ve been victims of identity theft for quite a while and getting tired of it. I’ve been scammed so many times already, so it was time to get LifeLock as well. I liked the people that I dealt with, and I've been telling people about LifeLock all the time.

I have been with LifeLock for three months now and everything's going good so far. They help me with my credit account. Some people tried to open my account but LifeLock stopped it. The internet makes these situations fast so I would recommend others to buy LifeLock. They have good protection and their representatives have also been very professional, courteous and helpful. They answer all my questions and they follow-up. They've done a good job.

I have LifeLock for myself, my wife and my three kids, and in the past they were really good on any little thing, like when a mortgage rehab needs more information. They notified me of everything. In May of this year, they notified me of two attempts of fraud, which I was really impressed with and they encouraged me to get the fraud alert.

LifeLock is a horrible company. Someone stole my wallet and so I decided to get protection from identity theft, but LifeLock hasn't helped me and they have recovered no money. I have pretty much done things all by myself. There’s no follow-up with anybody who works there. I can leave messages and emails but nobody responds. I have to call six or seven times before I can actually get somebody on the phone. They are closed after 5:00, which is a huge pain for anybody that has a real job. They’re also not open on the weekends, and they won’t go after banks that know there’s fraud. I would never recommend anybody to use them.