LifeLock Reviews

Only take my money every month .. I call about my Social Security card was lost in month of December and I didn't understand everything the customer service provider said... No one help me got my social security card back.. I would like to understand. What am I paying for?

I wanted a simple receipt for my purchase, LifeLock refused to provide a receipt, I needed this for business purposes, they never emailed one, I asked repeatedly for a receipt, electronic was fine, they never responded, never tried to help, never did anything. I emailed again and said, "Well if you can't provide a receipt cancel but only if I get a full refund", so they cancel the account and now no refund, just absurd.

My accounts are disconnecting and LifeLock is unresponsive for almost a month. Their service used to be great until I had an actual problem and now they cannot help me figure out why my accounts keep disconnecting from being monitored. I need someone to help me fix the problem or give me my money back since I’m paying LifeLock for nothing!

I reported identity theft on 9 June that Life Lock totally missed. I was reassured I would receive a packet by US Mail that I would need to complete. I haven't heard from Life Lock at all but I sure do pay you every month for protection that I don't think I'm getting.

I am currently the victim of identity theft. My email address was fraudulently changed on my mobile phone account, savings and checking accounts were opened fraudulently in my name at 2 different banks and attempts were made to access my legitimate online accounts. None of these events were discovered by LifeLock. They were all discovered by me and reported to LifeLock. The attempts to access my online bank accounts occurred the day after I submitted my online credentials to LifeLock for account monitoring. 2 days after the last reported event I received an email from LifeLock stating my case had been closed. Contrary to LifeLock advertising it appears that they can not protect one from ID theft in many cases and I am not confident regarding the security of my personal information.

You can set your account to send you alerts whenever a specified dollar amount or above goes out of one of your accounts (bank or credit card). I'd like to know if $$ are flying out of my account, but only if it's something unusual. I get notifications for the same housing payment every month. Can't you learn which payments are ok?

I am pleased with my LifeLock account, it was Norton's service that discontinued my account, as I was trying to join my 2 separate accounts together. So, I purchased Total AV since I didn't have Norton coverage any longer.

I want to know what state someone tried to purchase a vehicle with my identification. I received a notation from LifeLock that someone tried to purchase a vehicle with my identification information. I want to know what state provided this information or request I've hired an attorney to pursue this information.

Lost my wallet and phone... when migration of items was attempted lost my old email address which WAS ** and had go to back up address of **. I simply needed to give new credit cards and pay for the year which was due about a month after I started trying to get the new e address and new credit cards listed. It should not be this difficult. Regards Van.

Norton Lifelock is right top there as one of the worst customer service experiences I have ever had. When I had Lifelock for years, I was satisfied with the service. After changing to Norton Lifelock, the service became terrible. Hours on the telephone trying to get erroneous duplicate coverage cancelled, could not access my account on 4 out of 5 tries. It just went on and on. Spent hours on this. It is not worth it.

I have five Norton and Lifelock accounts and have been trying for months to talk to someone to consolidate those accounts. I cannot reach anyone by phone and the response I received by email was to log into my accounts online. But there is no way to consolidate accounts online. They have no problem in auto-renewing all my accounts but talking to me directly seems impossible.

Even granting leeway for the COVID-19 situation this has been absolutely the most abysmal customer service I have ever experienced. Less important businesses are doing great things to provide service to their customers during this challenging time and Lifelock is definitely NOT one of them. It took the full month from the end of April to the end of May for an agent to even respond to my enquiry, and then I only received a canned response that gave the impression the agent had no clue whatsoever about my account. If this is the level of service they provide I have no idea what I'm paying for and I definitely regret ever signing up.

I had 2 credit cards and a bank account opened in my name. LifeLock still has not informed me of this identity theft. Our credit card company notified us. When I tried to call LifeLock for help and advice, it took 2 full days to reach someone who then told me she could only help me purchase more protection. After more than 10 days later I received an email from LifeLock wanting to know if my issue had been resolved. That because of Covid they were short handed... yet my credit card company helped me and told me what to do- and Covid was and is still going. Covid cannot be an excuse when a company whose job it isn’t to protect my identity does while the company whose job it is to protect my identity is still silent. This.Is.Scary!

Every day I get the same alerts for a series of transactions that took place in mid April. I have emailed about it twice, and called twice. I was put on hold for an extensive period of time, the agent didn't get what I was saying and treated me like I was speaking Greek and was unhelpful in general. Blamed poor experience on COVID but the problem is still going on..Day after day.

They increased my monthly payment without any notification. I called and called and was disconnected every time until finally someone answered after three weeks. They could give me no explanation as to why it was increased. VERY BAD CUSTOMER SERVICE. I now question why I even have this service at all. It doesn't seem worth the $50.00 a month I pay for my wife and myself!

Tried to get an answer to a question I had and was told they didn't have personnel or time to deal with it in a form letter. Intend to cancel my subscription. I have never been treated like this by any other company.

Sent email to cancel and despite that they renewed my membership and charged my credit card. I have told many people about my bad experience. LifeLock can not be trusted. They have failed me. I will make sure to let others know.

I discovered someone had paused my mail delivery and opened a credit card account in my name. The credit card actually arrived at my house a week later so I was able to catch it before any major damage was done. I called Experian and reported it to them. They tried to sell me something. I then decided I would get LifeLock to protect against this sort of thing. When I called up the LifeLock people to get help with this matter, I spend almost 40 minutes on hold. Then I was asked 20 minutes of questions only to arrive at being told this: Despite having recently signed up for the most premium & expensive service offered for both myself and my wife, there would be an additional fee because this account was opened before I signed up. Well I find that hugely petty and certainly not in the spirit of help, especially after signing up for a plan that'll cost me and my wife more than $800 a year. I'll be canceling the service within the 60 day trial.

When you pay a premium for protection and information you expect a higher level of sophistication. LifeLock does a great job notifying you when a transaction happens, except often it is DAYS later. Or when it "disconnects" your bank account, or when you get an ALERT that something is amiss only to find your electric bill was paid. Credit scores get updated ANNUALLY? What good is that? And the information provided is inaccurate. Mine said my score was LOW at 829 because I had too little credit available on my cards (average $25K/card is LOW?) and my balances were too high (As if a ZERO balance was too high?). It hypes and talks big but it delivers little. Will not be renewing.

It has been several weeks since I sent my original email message. I still did not hear back from LifeLock. You are still charging my VISA for service that should have been cancelled in February 2020. Still no help after several phone calls to Norton and Lifelock agents. You now owe me a $36.00 refund for 3 months service at $12.00 a month. I have Norton 360 Premium with Lifelock that is good thru 3/6/2021, but you are ALSO charging my VISA for my old LifeLock stand-alone LL account. Two charges under ONE SS Number???? Looks like I will need to file a complaint with the PA. Attorney General for your unauthorized overcharges and for my inconvenience of having to close my VISA account. Why won't you address my complaint, issue a VISA refund and stop the unauthorized monthly VISA charge? A one-star satisfaction rating is too high!

On 4-17-20, I called LifeLock Customer Service and was unable to reach a live agent due to a long wait time. I then sent an email to LifeLock Customer Support which stated I would receive a response within 3-5 days (which I did not). I also followed up with a mailed letter on 4-17-20. Today is 5-12-20 and I have not received any response from LifeLock to my phone call, email or letter, other than a request to complete an email customer service survey online. I am very disappointed with LifeLock. They do a lot of advertising to get new customers, however, customer support for their loyal customers is shameful. I am extremely disappointed in their company. I realize things have been difficult due to Covid 19, however, they should not make promises they can deliver. To date my problem has not been resolved. I am hoping someone from their Customer Service team contacts me either by phone or email.

I requested help ridding my spam box of 50 items of mail 2, 3 times a day. It has gone down but more needs to happen as new items are now coming up such as inbox (with 8-10 addresses) or admin, and while some have gone away new ones have appeared.

I have repeatedly made requests for help in keeping my bank account connected. I reconnect, and almost immediately it's disconnected again. I have made written and verbal requests, but nothing changes. I'm close to done. They have not called back as requested. They claim that they are looking into it, it I received no answeres. I have completely lost faith in their ability to or caring to deal with longstanding issues.

I don't have Norton but I feel like I'm paying for it because Lifelock going up every year. I have Frontier & that's where I get my Internet. Norton doesn't offer that, then if one has too many virus protection apps they just start working against each other & I will be paying two times for the same thing.

LifeLock was utilized after my bank account was breached and I felt secure after this type of security was used. Actually it was my bank that recommended it. I haven’t had any issues since and recommend this safeguard.

I got Lifelock with Norton antivirus and found their customer care to be very polite until I had issues with billing as my rates increased and they began pushing hard for me to go to an annual subscription which I wasn't happy about. Then I began getting people who couldn't understand English as if I suddenly fell to the bottom of their list of concerns. When I then got hacked and a fraudulent account was opened resulting in a call where they told me to report them to a credit reporting service when I voiced concern it would hurt my credit... they did absolutely nothing.

Since I have signed up I received regular reports via email informing no threats detected and told to log into account to view activity. Only once have I been able to log in and then only after calling the Support line. Since then every time I attempt to log in it fails. Support tells me due to high volume and log in later. It has never worked despite numerous attempts.

I have Norton for virus protection on my computer. Life Lock is part of this! No problems so far. I have had these for about 5 years. They automatically take it out of my checking account when it is due so I don't have to worry about paying this.

It is a fair value for the money. They have been helpful when needed. Their merger with Norton makes them more valuable to the consumer. Most of their competitors are not very well known and word of mouth is the customer service is no better than Lifelock.

I am very satisfied with LifeLock. They have lived up to my speculation And I would definitely recommend them to anyone. Whenever there has been any suspicious activity on my accounts they have been on top of them.

Service works well, if anything comes up like I buy something I get notice of credit check. If I open new account I get notice someone opened account in my name. Price is reasonable I suspect as I haven’t tried anybody else.

Many years ago I decided to obtain LifeLock because I was travelling out of the country and felt I needed all the help I could get in terms of protection. I thought they were awesome and let me know when someone was previewing my credit or any other matter pertaining to financial situations.

At $120 per year, it's protection seemed pricy for a fixed income. By the end of my usage I had so many breaches I didnt even care. I took the initial step of freezing credit with all 3 major credit groups. After that I felt buried in muck. I also didnt find protecting my cards and things user friendly on their site. I guess I needed more instruction. I may have benefited from more customer service interaction, but I am not sure.

LifeLock provided protection for my identity when Equifax was breached. My company medical insurance and my husband's medical insurance was also breached during this time. All of these threats were protected for us by LifeLock.

I like that it monitors for me and send the alert, for less than $120 a year and compensation for up to $25,000 for any fraud committed against me. I like to be able to keep an eye on my credit score too and that part is added also. I know there are sites that claim free services but they come with problems and excess emails. Lifelock hasn't done that to me.

They were extremely easy to sign up with. I don't have any extra money, but I signed up anyway to see how my credit and rep was. I was very satisfied by the work that they do. I had to quit as I just don't have the extra money.

I have had it for over a year and even though I have not had any problems I get frequent alerts and follow ups on data breaches in various companies and what to do if my identity has been compromised.

LifeLock seems like paying for what you can get for free...I had an opportunity years ago to have LifeLock as a sample product, and I wasn't impressed. Unless you've got a lot of investments and you're wheeling and dealing all over the place, I don't think that level of paid protection is necessary in today's day and age. If you've got a few credit cards and a couple bank accounts, just use the free automatic alerts. Set thresholds, and you'll see if any unauthorized activity is going down, and all in real-time. LifeLock might be a great option for people with diverse investments and properties/big ticket purchases, where they've got a lot of money floating around and it's hard to track or they're just feeling vulnerable, or those who do not wish to get into tech dealing with push notifications, emails, and similar alert options.

I have tried for over three weeks to resolve an issue which on April 7 (Today is May 2) was escalated to a higher group, who "would call me back within 7-10 days." I have had to call four times now because the issue would result in my N360 expiration, and no one has ever called me back. I was on hold for over an hour three times (twice with Lifelock), only to learn that I couldn't be helped because Norton and lifelock systems were merging. Two other times the system was down. Customer service has totally collapsed during the virus panic, and it shouldn't have. Panic has ruled instead of reason.

I felt at risk after my account information was obtained by someone from overseas somehow, and it made me not want to use my cards anywhere. Life Lock changed that for me. Knowing that I'm protected puts at a peace of mind.

In 2018 Lifelock asked if I had tried to open accounts at two places; I said no and they went to work and cleared the problems up within 48 hours. If I do open an account somewhere they send me an alert email asking if it was me. Their customer service is outstanding!

Lifelock texted me every time I made a purchase with my credit card to make sure it was me who was making the purchase. I felt secure knowing they were watching over me. If I had a question they would check it out and provide me with the answer. Customer service was always friendly and helpful.

I began using LifeLock in 2008, and they notified me immediately in 2010 when someone was attempting to steal my identity and we were able to get the issue resolved before things had gone way too far. My husband had been telling me I was wasting the $20.00 a month, because identity theft only happens to people who make $85k or more a year, and since I was only making 50k they wouldn’t try plus I had my credit score had just began to improve, I said that’s exactly why I need it.

Not a happy customer. LifeLock decided to merge my account into Norton LifeLock without my consent and has cause a tremendous login issues. To correct they're asking me to cancel my subscription and reload everything from scratch. A nightmare. Never again!

Very pleased w/ service and customer service sometimes get transferred too many times, but usually helpful in the end. Pricing is a little expensive but you can always ask for deals or discounts and generally they will assist in keeping your business.

I have Lifelock through my AOL membership. They provide me with warnings on data breaches, unusual credit activity and provide recommendations. Price is included in AOL membership. They also provide the opportunity to add other family members at a reasonable cost. I would recommend their coverage.

This company has not done a single thing for my identity theft problems, all of the issues have continued. I would not recommend it at all. It's a waste of money. Nothing has changed or been stopped, it just continues to get worse.

I am not a customer but my clients tell me that they have been very satisfied with them (I'm a tax accountant). I was once a customer years ago but am no longer, because I went through a divorce, but I had no problems and have never had any since.

Lifelock is incredibly all encompassing. They alert me when anything changes with my identity. They also have easy to use platforms to manage my accounts and identity. It is a great service! I highly recommend lifelock.

My paypal account was hacked. Ebay merchant fees of $229.65, which Ebay indicated I didn't owe. I contacted Lifelock and they said because it came out of my Paypal account, they wouldn't cover it -- it had to be from a credit card company. Won't continue to do business with them again.

I've been using LifeLock pretty much from the get go and was satisfied with the service but not anymore. I spend $800 a year for them to monitor my credit card and bank accounts for my family and me. But for the last 4-5 months I've been receiving e-mails saying my accounts are disconnected and LifeLock is unable to support a consistent connection. Then I go online on my portal to find out my accounts are not being updated daily.

The products and services offered by LifeLock are great. I love that I get peace of mind knowing they are looking out for me in ways that I can't. With all of the scams, credit card fraud, and just general dishonesty out there it's a great service and value.

I hated this company. They take your monthly fee, and it is very difficult to cancel. They also don't give you much for your money. After my identity was stolen, and then further harm came to me as a result, they did nothing to assist me to resolve those problems even though they promised to do so in their sales, and marketing and offers. They misrepresented their services which were very expensive and did nothing.

I feel really confident with LifeLock. They notify me when something suspicious shows up and asks for clarification on whether it’s mine or someone trying to use my cards. Their costs are really in line and affordable to consumers. I think everyone should try them. They would be very pleased with the results.

The service alerts me when a website is not safe. Sends me reports if there is an attempted breach on my credit cards, websites or email accounts. I choose to be billed on a monthly basis and the price is very reasonable.

I had a problem with a couple of the warnings that came up on my site. One in particular indicated that my name was on another deed in the city in which we lived. I was basically advised to research it myself which I did and could find nothing in the public records for my name on that particular home. When I asked them how they came up with this information or what should be done to further investigate it they told me that I didn't have to worry about it as I hadn't found anything when I checked the deeds. I am still at a loss as to how they came up with the info in the first place.

Lifelock is one of the most used identity protection services. This is why I went with them. I love getting alerts when my credit is check and scans to see if my information is on the dark web. No days you cant only rely on a service you have to take measures into your own hand as well for even more security. Good company. Will continue working with them.

I tried to cancel my subscription, they keep you on hold, transfer you all over the place, give you wrong numbers to call on the website, and while you're on hold they hang up on you and I couldn't understand a word they are saying.

I had been a victim of identity theft as well as the equifax breach. This company restored my faith in being protected from future events. The information LifeLock offers is in depth and very helpful in understanding identify theft.

I have Lifelock Norton 365, it is a little expensive but I feel safer knowing I have this added protection. It is good to know that I am protected on all my devices. Cyberspace is becoming increasing vulnerable for many Americans and Lifelock gives you comfort in knowing you are protected.

They have always been quick to answer my questions. Very professional. Very knowledgeable and would recommend them to other consumers. It's great having the Norton virus protection too. I don't have anything else to say. I am very well satisfied with Lifelock.

Around 4/15/2020 or thereabout, I attempted to handle a problem with my account. After updating by phone the prior weekend, which could not be done on-line and took hours, I was sent an email that my coverage expired. Again, it could not be handled on-line. I phoned only to be placed on hold for over an hour. I understand that COVID is a good excuse but people working independently and safely should not be an excuse for hours on hold. After waiting patiently, I was served by a gentleman who asked endless questions in an accent that I could not understand and therefore could not answer to his liking. I asked to speak to an American and was promptly cut-off. This is terrible customer service. I could only imagine if I had a real problem how poor the service would be. After years of paying for your service I would have hoped for better. I should be shopping for an alternative. I would like a real response. Thank you.

LifeLock was excellent at letting us know our Identity is were both safe as a couple. I would say that my wife and I are both very satisfied with the service that life lock provided as an identity monitoring service.

I contacted LifeLock repeatedly to inquire about a 67% increase in my annual subscription, on top of a 30+% increase the year before. I NEVER heard back after several phone calls, e-mail, and website contact. Accordingly, I decided to cancel my subscription after several years as a member. I'm extremely disappointed, so I moved on to another vendor with similar services at a much more reasonable price.

Long waiting times for alerts sent and an answering center that employs people who do not have command of the English language. If you ask for a supervisor you are put on hold for a long time then told there is no one to speak with. The wait times are unbearable.

LifeLock called me today to confirm I am the queue to get the upgraded features. They also compensated me for my troubles. I do appreciate the compensation. Definitely makes me appreciate them more.

We used Lifelock for a year and found our credit card companies and free alternatives were quicker at providing valuable alerts. We are now up for renewal, May 15th, and tried to cancel online and received a pop up telling us we had to call in. When calling in, we were told full social security number and DOB is required to verify account; as this is a security company, this information should not be asked for, I explained this and told them to check another way. After much push back finally got them to consent to the last four and DOB; however, they then wanted full address, e-mail, and last 4 of my Paypal account. I was unable to provide the PayPal account number as they do not give an account number. They refused to cancel our account however wanted to give a sales offer!

My wife received a fraudulent application for credit. No problem. Called Lifelock. The operator found her paid account and then told her to call the credit reporting agency with regard to this fraudulent application and have a nice day. Why the hell would we spend any money with Lifelock if we have to do all that? Lock your credit with all 3 credit reporting agencies with a password and say goodbye to Lifelock rip-off.

The price for LifeLock is more than competitors - but I initially signed up with them because of their 'industry-leader' claims and frankly, I fell for their commercials about how they help if you experience identity theft or fraudulent credit situations. Of course, these services aren't covered in their basic package - they cost extra. I noticed over an extended period of time that my 'Lifelock alerts' I had set up notified me of charges for me to verify many days after my bank or credit cards had already sent me their alerts. So I decided I was paying for nothing. Then I tried to cancel my auto-renewal, using their web portal as instructed. Turns out if you do that, a message pops up saying you have to call and cancel by phone.

My identity was stolen and Lifelock was nowhere to be found. I called multiple times only to be put on hold for hours. They didn't notify me of any breach. My phone number was stolen and 3 credit accounts were hacked. Lifelock didn't notice any of this. What am I paying for?

No contact has been made. Until Lifelock surprised me with a bill for over three hundred dollars, I can't recall hearing from anyone for a year or so. I cancelled my account and request the money be refunded.

VERY specific offer to bundle Norton 360 to my LifeLock Ultimate Plus account (the latter goes for 339.99 annually) at no cost until my renewal date. Not done. Telephone call, then email inquiry and finally a written response that is, essentially, a Bait and Switch with an offer of a 50% discount of that which was offered! LifeLock itself is peace of mind, albeit highly overpriced IMHO. Won't gift it to loved ones b/o the latter.

disconnected service accounts. I just wrote all these answers in a previous box. The questions I am supposed to answer for further verification are irrelevant or there IS NO answer... What high school did I attend? 2 of them. Where is our vacation home? We sold them almost 20 years ago so do not have one. Who was best man at our wedding? We did not have one. I tried calling but that did not work. ID

I've attempted to upgrade my Lifelock account to include Norton Anti-Virus 3 times without success. I've been told my account with the Credit Bureaus needs updating and does not need updating. Now I have to wait to upgrade until my monthly renewal date arrives. I simply don't get it. When I call next I'll get yet another representative that I'll have to re-explain what has occurred and hopefully I'll be successful. It would be helpful to speak to someone without a heavy foreign accent so a 5 minute call doesn't take 15. Recently I made an unusual purchase that tripped guidelines with Lifelock and they inquired whether I did make the purchase. Problem is they asked about 3-4 weeks after the purchase. So far not so good with me and Lifelock.

My Barclay card was used fraudulently and I received ZERO notification from LifeLock. I am paying for upgraded services which to me, suggests that LifeLock should be monitoring this type of situation and notifying me when they occur. The only reason I became aware of the fraud was through my credit card company.

Worst experience, what a joke. I called customer service because I couldn’t access my detailed credit report, it wasn’t allowing me to get the report for the past year. I don’t know what country they have outsourced their customer service office to but I couldn’t understand the person for the heavy accent. So that was fun having her to repeat everything! And then she told me if I wanted a copy of my credit report to contact the credit bureau....really! What am I paying for if you are going to send me to the bureau. She really didn’t know how to help me and just read from a script. I pay them $26.00 a month for basically doing nothing. Save your money. I’m sick that I’ve been throwing money down the drain, the first time I’ve called them for help and it should have been a simple fix and they told me to go to the credit bureau.

I have the worst customer service experience with Norton LifeLock that I've ever had. What started as a simple sign up procedure karma turned out to be a nightmare when I had to call back and was now speaking to someone who is trouble understanding because of the accent and was not at all knowledgeable about the product, or the questions I had. I called LifeLock originally because my social security number has been compromised, but after dealing with this company on the customer service level, I felt that their system had too many uncertainties in it and their customer service reps were not at all knowledgeable about the workings of their product. After two days of being totally frustrated I requested and received a refund for my subscription. I do not feel at all confident that LifeLock would be able to protect my identity if they could not have complete control over their own system.

I found out my identity had been stolen, so I called Lifelock and set up the highest priced account they had available, Norton included. I received the welcome email and clicked the button, created an account, and it was downhill from there. The site never let me access the services and told me the product key included in my welcome email was in use by another account. I spoke to at least 8 "customer service" agents and none of them had any idea how to fix it. As with other reviewers, I was told to "give it 24 hours" to see if it would work. When I finally asked for a refund I was passed around and around to different agents and was finally able to get a refund after 3 hours. I literally have multiple case numbers as each person whom I spoke to gave me a separate case number.

Have Norton 360 with Lifelock for 5 computers. About two months ago the life lock portion of the product went gray and I couldn't access it. I called at least 15 times since this have not received any assistance. I was on the phone with a life lock person who advised that they have no record of me, while I continually receive emails from life lock.

My original review was sincere and came from the frustration of the service I had received. HOWEVER, I want to make sure everyone knows that LifeLock is looking at these reviews and they are concerned and willing to address these issues. They are a company that is experiencing growing pains and merging systems, support, and best practices. I can see that the corporate office appreciates these reviews as they would not know what we are experiencing (as users/customers) unless we tell them. ALL my concerns have been acknowledged and they are currently working on fixing them for everyone. After my interaction with them today, I am confident that they will not only address the issues, but they will make this a superior service and their reviews will start skyrocketing to show their efforts. I am currently happy with their dedication and commitment to fixing things!

As a 7-year Lifelock, I began receiving marketing for a free upgrade to Norton360. I have been attempting to do so for the past 3 months and continue to get different excuses about "technical issues." The past week and a half, I have had had to make no less than 8 calls, wasting about 7 total hours, while representatives ignore my request to carefully read my case number and notes so that the same attempts which failed the previous times are not repeated.

I was evaluating Discover Identity Management, so I logged on to my Lifelock account to see what I had. I saw a pop up featuring the new Norton 360/Lifelock account for an annual subscription of 349.99 and it is called Ultimate Plus. I already had Ultimate Plus but have none of these features and my annual price is 339.99.

Today my bank contacted me about fraudulent transactions on my credit card that LifeLock failed to detect. Tried calling LifeLock and all you get is a robot operator or a bunch of foreigners reading from a queue card.

Could not understand the foreign person on phone. Nice voice. Wanted my full SS. not giving that out on phone. Gave other date that should have opened account. I thought I was upgrading and ended up adding another subscription. No way to undo problem. No way to communicate. Email was of no use. They were oblivious to what I needed help with.

Three weeks ago I opened a Lifelock account and really enjoyed it since I had recently been hacked. Then I took the step of trying to add Norton. It would not download plus it locked out Lifelock. After countless hours on the phone I did manage to cancel Norton for more than $8 for less than 24 hours of coverage, but tonight was informed it is impossible to cancel Lifelock without providing documents like SS card, personal ID, and a letter. They claim I used a special promo card. I have a legal pad full of my communications with them outlining the problems. Now very personal info is floating around that I would never willingly have provided. I call this worse than being scammed.

Tried to update my plan to Norton 360 with LifeLock Select. Even a supervisor at Norton could not do it and get the $99 promotion. On the phone over an hour and still no. Should be simple. How can you provide security and protection if a simple upgrade can't be done.

I’ve used LifeLock for a number of years. I’ve come to find out that their system is constantly losing contact with my banks! Why? They blame the banks, but when I log in to the bank there is never a problem. When I call to find out what the problem is, I am connected to a switchboard outside the US. That in itself is not a problem, however when I need to repeat myself and they put me in hold ‘hell’ that is a problem. The overseas operators can never simply solve a problem. They put you on hold for 10-30 minutes at a time...consistently! When I ask to speak to a US operator, they usually say, "But I can fix the problem!" IF they finally relent and say they will transfer the call, they simply put you on hold and nobody picks up the phone. Not their problem anymore! I am switching companies, but hope this review helps others avoid the same problems.

Terrible customer service. I had my credit cards stolen and thousands of dollars in fraudulent charges in one day and they failed to alert me. I am currently on the line with them. All they can say is that their services don't catch everything, and that they are sorry. Me too.

I originally called to cancel service on July 2018 after having been a customer for quite a while. Background, I don’t check statements like I should and after over a year of nothing more than advertising emails I get a voicemail out of the blue about strange activity from them. It turns out that they did not cancel my membership as requested and had been charging me the whole time. After several calls they are unwilling to fix the problem and their best offer was one month refund. My only recourse is to take it up with my credit card company and see what they can do. Record your calls with them if you can. They did next to nothing and are unwilling to accept responsibility for their mistakes.

It's ironic that LifeLock is supposed to protect your information and yet for me, they fraudulently used my credit card and refused to remove it from their system because they said they can't search for a credit card number in their system. Somehow they got my credit card number and after many phone calls they would not take it out of their system. I had to cancel my credit card to get them to stop using it. It doesn't seem like a safe system to me.

What a nightmare! I first tried to cancel my service on their mobile app but was told that I needed to call the number provided to cancel. I was on the phone for over 15 minutes and never actually spoke to an individual once. I hung up and tried calling their basic customer service line just to see if I could actually talk to a live person. I was able to get right through and the moment I told her I wanted to cancel she forwarded me right back to the same line I called in the beginning (After promising me someone would be picking up right away and I would not have to wait 15 minutes again...). I waiting on hold for 20 minutes and still never got through to anyone. I am now forced to go to my bank to stop any more charges from this company because they refuse to allow someone to cancel. Will never use this company again.

Been a longtime Lifelock customer. Then today, received an alert that someone opened an account with an address not matching mine. Tried to call Lifelock about what to do. On hold for 45 minutes. Call sent to India. Want to know your SSN right away. Called back. Got someone in the Philippines. Are you kidding me? Now my SSN is all over the world. Lifelock has created a security breach for me. I have no idea what to do now. I have to take time off from work on Monday to try and call someone in Lifelock when they choose to open and hope to get someone in the USA. I am losing sleep over this. Trusted Lifelock. So betrayed. Such a scam! Disgusted. Can anyone recommend what to do?

I was very excited to upgrade my Norton 360 membership (which has been in place for several years) to Norton with Lifelock. Had seen the commercials, believed it to be a good company. Called the first time expecting it to be no problem. Talked to the rep, then the upgrade supposedly went through and I got the note from my credit card that it had been charged. Two hours later I got an email saying my account had been cancelled. Called back, spoke to two other reps who could not explain what the problem was, and tried to upgrade. Another cancellation email after getting the notice that my credit card had been charged. Called back the next day and tried again - spoke to a total of nine different reps. The last one said they would "escalate" my case and I would hear back in about 48 hours.

So the first thing a Lifelock employee asks for is your FULL social security number. Now ponder this, this is a call center not in the USA. How are these employees vetted in this foreign call center? The easiest breach is some low paid employee whose job it is to ask for your detailed information first thing when you call. Whats to keep them from selling that information or giving it to someone.

My less than 30-day experience with LifeLock leaves me very frustrated. That is, the overseas customer service personnel is not well trained in the English language nor in verbal communications, or good knowledge of the LifeLock products. They appear to strictly want your information to obtain online entry or identify yourself as a customer. Even more than being assistance.

A LifeLock representative contacted me and took ownership to resolve my issue. I now have access to my account again.

I feel totally secure with Lifelock's premium coverage. They give warnings set up in my account to monitor my accounts, credit score, personal info removal from websites and possible information breaches. Customer service is always helpful in answering questions and offering suggestions. Dark web monitoring gives warnings if any of my personal information is on the dark web. Superior coverage in my mind.

I recently applied for a credit card. In the past, whenever an inquiry to my credit history took place Lifelock sent me a text instantly to verify if it was true. Not this time. Discover and Equifax both texted me almost immediately. Why not Lifelock who I pay to protect me?

I repeatedly told the representative that I did NOT want the automatic renewal. I wanted to try LifeLock for a year and determine if it was worth the cost. I never received any "alerts" until right before my membership was to expire. The "alert" turned out to be a scare tactic notifying me that the DARK WEB may or may not have access to my information. They renewed my membership without my permission and caused my checking account to be overdrawn. My membership included four family members and cost almost $1300. When I called customer service I was repeatedly lied to and given "robotic scripted answers". Fool me once....

After an account was disconnect I spoke with several LifeLock agents over the course of 8 or 9 days and none provided any help in getting reconnected other than "try again later" -- which NEVER worked. The support team was totally worthless.

I am further investigating into this Lifelock Company as to if I really need it. I have no idea what kind of protection, if any I'm receiving. I am simply looking for transparency in my cloud backup when it comes time to renew. I want to know how much I have, how much I need and how much it cost. I was unable to get this answered after an hour and a half on the phone to two separate call centers in a third world country. I am further investigating into this Lifelock Company as to if I really need it. I have no idea what kind of protection if any I'm receiving. I am not happy.

I find it ironic that they are suppose to be keeping me information safe, yet to identify my account I have to give my full social security # and date of birth to a representative in Manila, Thailand. If they have my information why can I not use other information to identify me account? I called based on upgrading my account and the first rep I could not understand and tried to sell me other programs. This is frustrating because I want to address what I actually called about. Then asked to be transferred to someone in the United States, they said Ok then transferred me to another rep in Manila.

After using other ID protection and being very disappointed, I went to Lifelock and am very glad I did. They are right on top of everything and have added more features of protection. My first experience with LifeLock was very positive. I opened a new cell phone account and when I got home I already had an e-mail asking if it was me. Fantastic.

I recently tried calling lifelock to add an account number for a financial institution. I could not add it online because it was not all numeric. I believe the call went "offshore." The connection was poor. I could not understand the gentleman. I want to talk to people based in the USA and have English as their primary language.

I was a long time member but after trying to refinance I realized that LifeLock never contacted me after the credit score searches, one of their promised features. Now an obsolete feature but still charged for it. All they wanted to do is up sell me more crap. I fired them and Norton.

I am unable to reconnect my Vanguard Investment Account to with LifeLock. My account was connected with Life Lock for years but now after changing my password it won't connect. I followed instructions of Life Lock agent to eliminate Vanguard and reinstall as new acct. It doesn't work and I get an error message. I contacted Vanguard and their IT agent confirmed that nothing at their end has changed. Still unable to add Vanguard.

LifeLock showed with my recent fraud problems I experience they truly don't care about their customer service. Their staff is not trained well to handle issues customers have. The automatic alerts did come through my phone via text. After that you are on your own to figure out to call the credit card companies where attempts were made to open cards in your name and the credit agencies. I called Lifelock on a couple of occasions and each experience was not good. They told me that someone from their fraud department would call me within 7-10 days. Obviously I could not wait that long and find out if the fraud would continue. Today I received the long awaited Fraud department call and she was absolutely rude. I shared my prior experience and not once did she apologize (not even to just appease me).

Used LifeLock for years and now when I need them and have a question they have me on hold for over an hour when the Robo answerer said 5 minutes. The app tells me I need to do something then it doesn't work! I get a notification that my house has the wrong address but when I call the town it is recorded correctly so why is Lifelock telling me it is wrong?! Also for supposed security I can't even make a screenshot to prove it so that is why I called in and now on hold for an hour and two minutes then they came to the phone and said nothing and hung up on me!!!

I first purchased Norton Symantec years ago for online protection. I paid my bills on time and had no problems over the years. Being a professional, I became cognizant of the need for identity theft issues and when I heard about Life Lock on Rush Limbaugh radio show I purchase it. Mind you, this was before they merged but when I became aware that the two companies have merged, I thought about why I was paying for Norton and Lifelock separately.

I was excited about Lifelock’s new deed monitoring service until I actually saw it in action. They had the original record of my property listed which showed the mortgage company I first financed the house with over 20 years ago, instead of the most current record. When I contacted them to point that out they sent an email that just reflected the FAQ standard response saying I should correct it with the county. I monitor my deed records. The county’s records are fine. I’m re-evaluating whether Lifelock is even necessary.

I had been a customer from January 2018 to January 2019 with no complaints. Decided to purchase their 360 product this January and what a NIGHTMARE. Once I bought the subscription, the id theft part wouldn't work. When I called to get help I was on hold for over 2 hours and eventually had to hang up without my problem being solved. I was passed back and forth between departments and towards the end. Promised I'd be on hold for only 2 minutes and then put back into their main queue (which is when I hung up because that was going to be another 20 minutes at least). When all was said and done my account was closed down and I wasted 2 hours of my time, all while confirming sensitive personal information. If a company is in the business of handling and protecting people's personal data, they might want to do a better job of customer service. Avoid them like the plague.

Not sure exactly, but I think I've been a member for at least 8 or 9 years and never had a problem - at least I've never had to use LifeLock. That all changed a couple of days ago when I looked at my bank statement and saw that LifeLock had gone up on their monthly fee by almost $15.00. So, I decided to call and find out why, thus began my nightmare of LifeLock support. They do not have a chat feature on their website - instead everyone has to speak to people from who knows where that can barely speak English. They could have simply just told me that my promotional rate had expired, but instead they said, someone had authorized an upgrade in my plan and that this person had done so earlier that morning (only after being on the phone for FOUR HOURS - did I find out that they were looking a phone call I had made TWO YEARS AGO).

Ordered Lifelock after a robbery last year. They offer similar warning services that Discover card offers so I was not going to renew but was charged automatically without my permission (they say I agreed in some boilerplate narrative a year ago). I asked for refund and was offered other plans and the run around but was finally told we would get money back. Today I checked credit card and saw they did not refund all of it - they kept about 50.00 from the two of us. It is sad the company you hire to protect you from fraud takes your confidential financial info and performs a legal fraud upon you - Never Again!

First there is a alert about something on a property in Chico California. The LifeLock people said to contact Butte County. I have tried all the numbers listed on the internet and have not found out anything or what to do. I wanted to check my credit report to see if there was anything that might be related. Guess what. I can't get a credit report when I log in and that has been each day for the past three days, over $400 dollars a year for nothing. Lifelock just scares the elderly to make money.

I wonder what country the customer support are from. They are the worst ever. My wife added me to her account and I never signed in or made a profile for 6 months. And they will not refund my money even though I never used it. They are a scam program they most all credit card companies already have you protected for.

Upgrading to new Norton 360 + LifeLock Ultimate. I have been a customer of both companies for over a decade now. Until now, I have been very happy with the services offered by each. The support offered by the combined companies has left me nothing short of frustrated. I have been trying to upgrade my accounts from separate Lifelock and Norton 360 for 6+ weeks now. I have called, chatted with, or emailed both companies support numbers several times, and either I get told by Norton to contact Lifelock support, or Lifelock support tells me to contact Norton support!!!!

The girls don't speak English clearly enough to be understood, I had to ask them continuously to repeat questions and had to say my responses several times, as did my wife when they talked to her. I was not a happy camper with the whole experience.

I opened a a new credit account but never got notified by LifeLock which is the main reason why I signed up in the first place to avoid any risk. I was getting notified by many other banks as there was a change in my score after opening a new account and other services I use except life lock. When I called in to cancel I had to spend 30 minutes as they were simply transferring my call between life lock and Norton couple of times. I was then told that not all bank accounts are members so I will not get a notification. What a joke.

LifeLock hires foreigners from the Philippines and other 3rd world countries that speak little to no English and are paid very little, thus providing poor customer service. They do not STOP FRAUD! They only notify you when you social security number has been used. I've had my cards stolen and used at multiple retail locations and nothing was ever done to prevent it. Your bank will actually do the job of returning your funds. You're better off just having text or email alerts from your financial Institution. Monitor your cards. Utilize the "lock your card feature" on your online banking. LifeLock overcharges, misleads, and underdelivers! The automated system is like a circus. It's like it does everything it can to not understand what you're saying. The representatives are rude and unhelpful. Just complete and utter TRASH! Read all the reviews, they're very poor for this company. They're a Fraud themselves!

I would like to talk to someone in the USA. I keep getting the Philippines, am put on hold, no one answers. What happens if I have a real problem. I have asked for someone to call me, since I cannot call them. I keep getting the "run-around".

After 5 calls and almost 5 hours on the phone with support I'm no further ahead in merging my Norton and LifeLock environments. This has been a nightmare of unfulfilled commitments. Someday maybe it will get resolved, maybe after another 10 hours on the phone.

I am distinctly unsatisfied with LifeLock, an overpriced, negligible value which, while in force, actively protecting my identity, allowed my personal information to be breached & multiple credit cards in my name to be opened and charged upon. Furthermore, they failed to live up to their guarantee. The money I spent on LifeLock was a total waste and I would suggest others not waste their money on this over-hyped.

All is fine as far as I can tell as I can't compare, having just used Lifelock for a few years now and do check any alerts they give.

I have had Lifelock for about 4 years and 2 different levels of protection. Both levels I have used have been great coverage including credit card monitoring, bank accounts, credit reporting agencies among other things. I also get warnings whenever my credit is checked whether I authorized it or if it was random. They really do watch out for me.

Despite boasting great benefits if your identity is breached, actual day to day usage, customer service, and associated costs are barely average. My accounts are constantly getting disconnected from protection, customer service has always been less than cordial and upon doing research I’ve learned that other big name identity theft protection companies offer the same features for less money.

Have used LifeLock for several years. They have provided good monitoring services. Their automated phone services are pretty good, however, it takes effort to talk to a real person.

I like LifeLock because they renew your fraud alerts, scan the dark web and have a one million dollar guarantee. They will work to restore your identity if it is stolen on their watch. They are also partnered with Norton Anti virus to protect your devices which is how most people are vulnerable. All and all a very complete system.

After my husband passed away LifeLock was very helpful to reduce the account from us to me. It was very hard for me to do but the cost was cheaper for me. The person who helped me was very helpful.

Lifelock gives me a great sense of security. I have had my credit card number stolen 3 times and that is scary. With Lifelock, someone besides me is “on-guard”. Nothing is 100%, but with Lifelock I have a fighting hence in this dangerous cyber world.

Not the best value for your money. Has basic protections that suit most but in today's threat laden world we need the maximum protections. We could recommend this product since it works as described. We do need to evaluate other products to see what they offer.

Lifelock has been helpful. You receive alerts for your information that may have been stolen, on the dark web, etc. They provide a report with details and assist you with steps to take care of the matter.

I am notified by cell phone if a purchase is questionable. The monthly cost is reasonable for the service and protection provided. They promise protection in case of catastrophic criminal abuse but focus on early-warning signs to avert that.

A few months back my credit card numbers where stolen and used to buy a bunch of stuff. A membership to Norton Lifelock was one of those items. The thief bought themselves a Lifelock membership with MY card. Now months later and the bank has canceled my card two times and issues me new one but this company using something call a VISA updater to keep the charges hitting each month and keep stealing money. When I called them (two times) was told because I don't have an account with them it's not their problem and that they cant look up who had used the card. SO Lifelock, the company that says they protect ID Theft and fraud, are helping people do what they are saying they stop. THIS COMPANY IS HORRIBLE!

LifeLock is a great service for identity theft protection. Customer service is great. It’s 24 hours seven days a week. There are different pricing plans that you can choose from. I really feel secure and safe having LifeLock protection.

Have used LifeLock for a few years now. I think it's very beneficial to have and appreciate the easy to use customer interface. Would like a little more information or direction with regard to notifications my info found on dark web.

I have had issues with an account that was hacked via the backdoor. LifeLock has helped me by guiding me through the process of securing my identity and providing live support in many a time of need.

Lifelock offered a really good service when I first signed up for their service back in 2009. They were at the forefront of providing good security monitoring in a changing climate of cyber security. Though there were times that my own credit card company alerted me of questionable activity when the Lifelock didn't. Their email alerts are helpful in prompting me to take note of the latest security breaches that are custom-tailored to my accounts.

Life Lock is a brand leader in identity theft protection. Its $1M protection guarantee reassures me that if anything should get past their threshold of protection, I will not be inconvenienced or financially inconvenienced, much less devastated by the predatory actions of an identity thief.

With Life Lock you have several levels of protection which you can pay for and generally speaking the level which you are offered the online or advertised specials are the lowest level protection that they offer which means that there is not the constant credit monitoring of all of your bank accounts and identity though my general understanding is that you do still get the million dollar protection should your identity become compromised, you may not have as much assistance. Read the fine print for whichever program you are signing up for as there are other comparable programs out there which have a cheaper cost and better coverage.

We have had horrible customer service over the last week with lifelock. My husband's name and social security number were taken and used to open 3 different credit card accounts, we were never alerted. I had to call and tell lifelock that his information had been compromised and no alerts were sent, we were told that the alerts team would call us to complete these disputes with the credit card companies, we never received a call or email. We were told to set up an app that we were not able to install, were on the phone with 2 technical support personnel for over an hour to attempt to set up the app.

Updated on 07/09/2020: I wrote a 1-star review in Dec of 2019 about how LifeLock had failed to notify me of any of the over 12 ID Theft actions occurring on my elderly father's accounts. Well, 6 months later, it is happening again. No alerts from LifeLock. Here is what I just wrote them: "I am honestly questioning why I am continuing to pay for your services. In the past week, my father's credit file has been accessed 7 times in an attempt to open credit card accounts, get cash payday loans, and buy 2 cars. At no time was I contacted by LifeLock. The only way I discovered these were because I was notified by Transunion. So, what gives? I thought YOU were supposed to notify ME when this activity happens. At least, that's what your ads say.

When you are young you assume you have the rest of your life to correct your mistakes. What if you were being held responsible for mistakes you didn’t make? That’s an awful feeling, that’s exactly what went through my mind after hanging up my call from Lifelock. Someone had attempted to steal my personal information and use it without my permission. Thankfully I am enrolled in the ultimate plus membership with life lock. They alert me when my personal information shows up on third party websites. Where it can be sold to other people on the dark web.

I don’t feel like it’s enough protection. Hits on my credit keep occurring over and over again from people trying to steal my identity.

Imagine getting a phone call where they are asking if you are ordering a product. Then they ask you where you are. Since I was out shopping with my wife, I was not at home ordering a satellite system using my Name and Email address. Lifelock took care of everything, and all it took was a simple phone call.

I think it's good if ID theft is caught right away. I have to check on terms again but in past yes they will help up to a certain amount but only a one time deal. So if it happened again I thought I would be out of luck but I could be wrong.

This is sad. I have Norton 360 Premium for very long time now and I need to renew it in January 2020 and I have Life Lock now and not up till April 2020. And I cannot get Norton 360 has life lock in it and because MY LIFE LOCK not up yet. I cannot renew my 360. I have to downgrade or go somewhere else. And if I did get 360 I have to pay Life Lock to change the subscription to get the one with Norton and pay twice to Life Lock. You want to be fair. This is wrong. Should just get to add to what I have Just like Norton does. When I renew early they add to it. Not take from you.

They get the job done without bothering the user too much. The peace of mind is worth it. They monitor online as well. Im sure some of guarantees are hyped but i am satisfied with what i need.

Well thanks to Yahoo my password was stolen and my backup email and my personal information. So this dirtbag has been sending me emails with my old password as the header and wants 1500.00 dollars or he is going give out my info. So I bought Lifelock with Norton and it was easy to setup and I feel safe. The dirtbag will do what he wants if I pay him or not. Lifelock watches 4 of my emails, Social Security number, and my personal information. I feel better with Lifelock.

Lifelock just recently stopped an attempt to use my DOB and SSN to fraudulently open an account for someone other than me at Home Depot. I was immediately alerted via cell phone and email, and Lifelock followed-up in several days with the merchant and myself to make sure the process was stopped completely. I was then sent instructions on how to put a 1-year flag on any credit attempts with the credit bureaus.

Well when you're on the phone with Life of that they answer all your questions. They take the time to make sure everything is explained to you. And the day that your protection starts you no longer have to worry how about your identity being stolen. It helps you to stay at ease. It helps you when you shop online so you won't even have to worry that your credit card information is going to be stolen and used and that right there alone is a great relief.