LifeLock Reviews

RUN, RUN, RUN AWAY FROM THIS COMPANY. DO NOT DO BUSINESS WITH LIFELOCK. Zero stars! Worst customer service in the entire world. Do you like being put on hold? Do you like being asked the same questions over and over and over only to get no help? Well, this is the company for you! THE ** are unable to solve your problems. You are never ever, ever able to speak to anybody in America. I got ripped off. Nobody could help me with my account. You will never get to speak to anybody who speaks english as a primary language and you will never ever, ever, ever, ever, ever, ever get to be able to talk to anybody in the United States office. This company is worse than AT&T and I did not think that was possible.

LifeLock makes promises they cannot keep, their customer service is absolutely dreadful. They have become a giant in the industry that can no longer take care of their customers. I have canceled this subscription and looking for a different service.

6 people, 35 minutes and 2 phone calls and no one could remove me from their mailing list. They kept asking me for my email and phone number, so I gave them their own Sales phone number. People from India kept saying things that didn't align with my request, and that they didn't send me any advertisement mailers. If they're this incompetent to remove an address, good luck to anyone who needs their assistance as a customer.

Worst customer service. Caught 4 people at 4 lies within two hours of 3 phone calls. Terrible incompetent mouthpieces are answering calls. Misrepresentation about the protections they provide. NortonLifelock, what a scam!

Absolutely horrible customer service. The outsourced off shore India based outfit providing their CS support should be fired immediately! Unintelligible, could not even follow the scripted responses which were not appropriate to my inquiry. Despite having two LifeLock accounts I've had identity theft leading to no less than five accounts opened in my name. Not one made the LifeLock alert. In fact I was advised by the creditors/banks with no previous warning nor catch from Norton LifeLock. The Customer Service agents are unable to understand basic English and could not pass me to a Supervisor, nor address my concerns on why the platform was not working nor how to get certain features running.

I am not a customer. I called them because I heard so many good things on the commercials I thought they were the best. The first person I got, told me an extremely high amount that it would cost a year. Then I asked her about the discounts on the commercial. She couldn't tell me what any of them were, except to say, there are many different discounts that they offer on the commercials. I asked her what the discounts were, she put me on hold, after a long hold, I received a man that I could barely understand. He didn't know why she transferred me. And he gave me a different amount per year than the first person.

They have commercials that say if somebody hacked your bank account or somebody hacked retirement account drains it out.... "We're going to reimburse your money." That is a complete lie.... once somebody gets into your bank account and hacks it and you can't prove fraud, I mean for sure fraud.... If you went along with the fraud for any reason and gave them access to your account you're done.... your money's gone, LifeLock is not going to and can do nothing to get your money back they not going to reimburse you anything... once somebody gets into your retirement account or bank account, and drains it out, that's on you.... and nobody going to reimburse your money. Their commercials are complete lies... buyer beware.

Lifelock is always a best product ever exist in the market and provides great security and I would recommend this product to friends and families. Prices are also very attractive and competitive in the market today. Please do subscribe and take the membership.

My experience is that Lifelock basically reports that your data has been found on the dark web. If you are online, your information is on the dark web so there you go, no need to pay Lifelock for that information. Lifelock reported that my name appeared as the owner of a property in another state. That's all they reported, no details. The county clerk for the address listed found nothing. When I tried to contact Lifelock for an explanation to see if it is something I should be concerned about I waited on hold hearing repeatedly "Someone will be with you shortly" for 58 minutes before I hung up.

I apparently got hacked, & my card was used for a 1 month charge on Norton LifeLock ($7.05). The why makes no sense. I can't deal with this until morning, due to my bank's CS hours. Norton also has no CS in early evening. VISA shows it was paid through Google. Google shows there was no transaction. My bank shows "pending".

I would say that Lifelock is not worth the money. My identity was stolen and several alerts were sent to me which were not mine. I tried to call to speak with someone and there was a language barrier on the phone and they had me so confused about other alerts in which I didn't even know about that I had to hang up from frustration before garnering any information that I set out to receive. The problem was that in the midst of the fraudulent alerts I had a legitimate inquiry. But none of the dates of the alerts on file coincided with my legitimate one. Don't rely on anyone else for a job that you can do better on your own.

My husband and I have had LifeLock for many years after my identity got stolen. I contacted them to see what they were going to do. They locked my account for whatever reason I don’t know was all paid in full. Wouldn’t talk to us. Wouldn’t help us. Basically wouldn’t do anything other than they wanted me to send them a copy of my drivers license and my Social Security card through the mail to them to unlock my account to this day. We don’t know why it was locked so we canceled and we’re just going to fight it on our own through **. They are a joke. They wouldn’t stand behind us. Somebody got us $17,000 for a PPE loan. Please don’t use them. Other ways are better and more effective to protect your credit.

I opened the case with LifeLock support because my wife's LifeLock account that's associated with my Norton 360 Plus ultimate family account no longer works. For an identity theft it says, "Enroll now." If you click that button says, "Your subscription cannot be found." My subscription's up to date. I filed a case on 9/26 and was told I would get a call from second level customer service within 48 hours. No phone call was received. I waited 96 hours and call back. They were told that they were working on it and they would call me when they finished. I waited another 48 hours called again this time and spoke to a supervisor and I was told they would definitely call me within 24 hours. Here I sit 30 hours later and no phone call. Apparently they don't have enough technical support people. There's no way that this problem should be last in this long. Getting pretty annoyed that I keep being told when they will call back and they never call. Customer service is terrible.

One the worst from 42.00 to 76.90 per with no warning. Will never recommend to no one. Life Lock used to be good till norkon got involved plain and simple total rip off. Never again with them. Other company out there better than life lock customer service. Doesn’t even want to hear your concern. They say whatever they want.

My accounts were hacked, and we came very close to being scammed out of substantial sums. I contacted Life Lock to notify them of the hacking to ensure they were vigilant in identifying any further hacks. I waited for 30 min to speak with a CS representative from a call center who had a difficult time understanding me. I was told that I should monitor my bank accounts and credit cards and advised that I should have the 3 major credit bureaus put a 1 yr. fraud alert on my account. We (my husband and I) pay over $600 a year for LifeLock... I filled out a survey after the call .. Gave 1 star (0 wasn't an option).. Thought someone would reach out to me- Never happened. What are we paying for?

I spent the past 2-hours trying to get LifeLock Ultimate. Finally gave up and am going somewhere else. I created my account with LifeLock. Tried to purchase the Ultimate package. My credit card was charged, but my account said no subscriptions purchased. LifeLock told me to call the credit card company, because my charge was denied. Called them, and was told the charge was authorized. Received the runaround from the India offices. Finally told to call them by telephone. To make a long story short...I had to call back my credit card company to get the NP number. Did so, called back, waited for 20 minutes, then hung-up. Went back into the "Chat" help and they told me someone will call me up in 5-15 minutes. A few minutes later I get a text telling me someone will call me in 48-hours.

Problem was resolved. Money was reimbursed. I will leave Lifelock with 3 stars. 1 because this shouldn’t have happened in the first place. 2 the amount of people I had to talk to. 3 the call center is no longer in the U.S. I was good back in the day but my confidence in LifeLock is broken.

I have been a victim of ID theft at the time of Covid. My ID theft complaints have went unchecked, unchallenged and my attorney has been in contact as well as many staff members. We demand a settlement offer and demand help clean up online negative profiles and false criminal records in particular from VA Medica Center in New Orleans. I expect a refund and legal help.

I write this review after being suddenly chat-ended and hung up on by two different customer service agents about a simple question: why is my account still active in app when I have canceled my subscription. I have been on hold for a supervisor 50 minutes and counting. This is not an unfamiliar experience with them, which is why I canceled (that and Lifelock being twice the price of competitor with much better data security practices). For a company that’s supposed to be about securing my data, it shouldn’t be a surprise that I am not excited about this canceled account remaining live.

I had a LifeLock Ultimate account and then signed up for a discounted rate through my company for LifeLock Elite (lower tier), which comes directly out of my paycheck. According to LifeLock's website my subscription was changed to the lower tier, as expected. I also received emails saying the higher tier (Ultimate) had expired in February. I discovered that I've continue to be automatically billed $34.99/month through Paypal since February when the changes were made. It's now August.

My elderly father made a LifeLock account with auto renewal sometime ago with a work email that no longer works. He has an account for him and my mom. She has tried calling to cancel and they refused. I tried calling as a POA, which I told them I could provide documentation for, but i was told no they can only talk to him. He can not hear and does not understand what he can hear. His memory is also not the greatest. I have all the personal info I should need to cancel these subscriptions that he does not need, but the agent helping refused. She wanted to send a code to the email that no longer works. She would not let me to speak to a supervisor. At this point we will have to stop payment on the card. Stay far away from LifeLock. It's disgusting that they would take advantage of the elderly.

If you are an existing customer needing help, they do not answer the phone. I am writing this as I listen to the hold music - 72 minutes and counting. If I were calling to sign up, I am sure someone would have answered immediately.

I tried to change our LifeLook account to my name after my husband’s death. First, navigating the customer support maze to get to the right team requires a couple hours of your time. They could not change the account without documentation. I was told to submit death certificate and wait for a call from the team. I was locked out of the account and never received a call or email confirming receipt of documentation. Almost months later, I received a refund check for $ 15.00 in the mail, which apparently is the only response I am ever going to get from this company. It’s clear this company has no interest in my business and I am done with them. I gave them one star because 0 is not an option. I have signed up with another service and it was very easy. There are other options out there.

Sadly we can't give negative stars to truly illustrate how bad this company is. Lifelock seems good they offer a good service but it is just not possible to have such bad unresponsive unhelpful and sometime rude customer service. I have contacted Lifelock customer service on 7 occasions. All recent. Not one time have I gotten help or an answer, then I tried asking for a supervisor, each time I asked I was put on hold and then disconnected. Instead of renewing my subscription they left me no other choice but to cancel. Unreal!!!! Stay far far away, service this bad can only lead to your info being compromised.

If I could rate this zero stars I would. I have been paying this company for over 10 years. Upon actually needing help I was redirected to a call center who was not able to fluently speak English where I was told they could do nothing about my hacked accounts. Absolutely terrible company scamming people for money without actually providing a service. DON'T pay these people. You are absolutely wasting your money. They take your money for years and when you finally need them, they send you to an ** call center with munchkin voice over and they tell you to handle everything yourself. I actually feel violated. I thought these people were protecting me and actually they are the biggest scam of all!!! They are worse than the ** hackers who attacked all my accounts. DON'T EVER PAY A DIME TO THIS SCAM COMPANY!!!!

I signed up for LifeLock And noticed an unknown credit account. I immediately reached out to customer service I was connected to, which was obviously a foreign call center. Foreign call centers are economical way for companies to do business. I have no problem with this, but after 20 minutes, this lady still couldn’t understand my email address, even though I gave it to her phonetically. She would not connect me to anybody else. I cancelled my account Which thankfully I had set up through Apple.

My mother and I've been a LifeLock member for >10 years. In 2021 due to an error on their part that was never clarified, my mother's account became the primary (I have all email documentation). I just found that out and requested that it be corrected in April 2024. However, their customer service (CS) has been completely ineffective. I have reached out 3 times and spent over 3 hours of time without a resolution. After being assigned case ID, CS has told me that they have to cancel my membership and re-bill my credit card a zero fee to rectify the process and separate the two accounts. And when I said okay, CS said that my credit card does not work. The very card that Lifelock has used to bill in Jan 2024 and April 2024 is now not working for them? Lifelock CS tried this twice. Then they ask to use a different credit card which is INSANE.

Please don't waste your money. I've had Lifelock since 2020 and I won't renew because they 1. Don't consistently monitor your accounts. 2. When you have a problem, you have to find it and notify them (shouldn't it be the other way around?), and 3. They will happily give you a case number which does nothing. And they will keep issuing you case numbers until you stop calling. With Norton Lifelock you do all the work and you pay them for the privilege.

I've been a LifeLock member for >15 years. I used to LOVE LifeLock when it was a younger, independently-owned company. The service was great back then. Since LifeLock was acquired by Symantec/Norton, it has become a very different company and I HATE it!!! Nothing about it is user-friendly, customer-friendly and personal. Gone is the human contact provided by the smaller, young LifeLock company, when I could easily communicate directly with a live employee via phone or email. Now human contact is difficult obtain, and all of LifeLock's services are automated via their platform.

Horrible customer service, I was more traumatized by my dealings with Lifelock than I was by the actual identity fraud. I would never renew my plan with them and recommend that no one does. Just awful.