LifeLock Reviews

Horrible customer service, I was more traumatized by my dealings with Lifelock than I was by the actual identity fraud. I would never renew my plan with them and recommend that no one does. Just awful.

The absolute worst customer service in the world! I would never recommend this company to anyone. I called to do something that should be simple. My first phone call was at 10 AM. My last phone call was at 7 PM, of the 12 people I spoke with only one of them completely understood the English language, six of them hung up on me. Only one of them understood what I was trying to do. They spoke poor English, and they might know the English words, but they couldn't put them together in a sentence in order to understand what they meant.

I was given 3 years of Lifelock protection due to a data breach. I received a notification that some of my info was found on the dark web. 2 days ago it took over 30 minutes to correspond with a non human who was unable to assist me and sent my problem to Tier 2 Level. It would take 24-48 hours for a human to contact me. No one did. Today I called and stayed on hold for over 20 minutes until a human answered. After giving her my Case Number ID she put me on hold and then came back online to tell me they (Lifelock) could not see the password info I was talking about. I told her Lifelock sent me the email with the password info. She stated she could not help me. Then what does Lifelock actually do???? I hung up.

I was helping my mother in law figure out this email she received from "Norton LifeLock 360" for an account that she don't have. But the customer service couldn't get past her giving her name as they couldn't understand her spelling of her name.... this company customer service is awful.

We signed up with this company over 2 years ago. Sales was about the only good thing that came from this! I Had my taxes filed by someone else in 2023, Lifelock wanted me to sign a blank power of attorney to get assistance. I contacted an attorney, as I figured I was advised against this. No idea who would get this document, we asked Lifelock. They wouldn't reveal where this was going. Therefore we dealt with this on our own. Alerts are delayed for hard inquiries by a day or more, very weak fraud protection.

My husband and I were very happy and long-time members of USAA and LifeLock before his death in May 2023. As I went to USAA.com, I learned they had a special phone number and email for bereaved families. A designated team helped me make the necessary account changes. LifeLock was a nightmare by comparison. Both companies required us to cancel the former shared account. The opening of the new USAA account took time but we didn't have to start over. LifeLock cancelled the shared account and then their staff had no history of me as a member or of any services to me. Despite being their customer since 2015 and receiving individual as well as joint credit updates, suddenly all of that information was locked. I could not use an email associated with the shared account for the new account and could not pass a "verification" step. I no longer qualified for services I had been receiving for years.

I cancelled my subscriptions (2) last year. Cancelled means I don’t want or need their services any longer! They started charging me again but instead of saying Lifelock on my debit card it said Norton. I thought maybe my husband signed up for something. After a few months of seeing the same charge I looked into it. Come to find out Lifelock had one of the subscriptions on auto-renew. So even though both subscriptions were cancelled, they started one back up on auto-renew. When I called they wouldn’t refund the money they stole from me. They are criminals, period.

Lifelock had the wrong address for my house. I opened 1 separate files, both got escalated to the special response team...no one called, no one followed up..until I canceled. Use a firm that helps...

The service is easy to set up but to get it working, not so much. Double billing made me stop using them. Did not get money back. They had a special I tried and they charged double what we had agreed the 2nd year. I had them for 2 years. They did not refund me even after I took it off everything, the same day they charged me double. Do not use!

I will add to the chorus of negative reviews about Norton LifeLock. My experience with them has been horrible. I tried to help my elderly mother navigate their "customer service" line and it was one of the most inefficient encounters I have had with a company's customer support line. They couldn't find her account, even after answering securing questions, last four of the social, year of birth, email address, and identification #s taken straight from one of their own in invoices. We got passed around and around, and it was clear the reps we spoke with either weren't knowledgeable enough or didn't have the authority to solve problems.

Lifelock have been double billing me since I joined, I honestly thought it was $9 each instead of $9 for two family members, today I tried to resolve this, person on chat kept saying I was giving wrong order # etc, but I was copying from their invoice, told me to contact my Bank to get correct #. When I asked to speak to Supervisor was told they would tell me the same. Totally trying to put me off, she couldn't even tell me how to stop them taking two payments, had to get cc people involved, have written a letter including copy of chat because I couldn't find an email address. How can I trust them with my identity when they can't even resolve a simple billing matter?

I signed up for LifeLock for an added layer of protection against identity theft and for my real estate home title protection. After signing up, LifeLock could not find my properties literally 6 months into a paid service. When I called for help, I became immediately aware that the only thing they offered was to be transferred around in a loop between telemarketing service centers. My problems have never been resolved. I literally bought and sold property that never appeared on their list to monitor on my behalf. The only thing I was ever told was that the problem I was having had been reported and that they were working on it. Months later I received the same response each time. I decided to cancel because I have determined the service is a scam. God help you if you ever have a real serious identity issue because I don't know how you would get service to fix or repair anything when they cannot do the most simple of tasks.

Was member for several years & received absolutely poor customer service for the past 2 yrs. This product is seriously suboptimal & Lifelock's claim that it is U.S. based (that's their mailing address in Arizona) is not the truth as every customer service rep was in the Philippines. The Lifelock product failed on 2 occasions to help when my identity was stolen, claiming I had to do the work & if unsuccessful then they would help. Useless product /Useless company. There are respectable products/companies that are U.S. based with customer service profiles that are favorable.

I had trouble with 2-factor identification so I called the company. I was told that I would need to create a new account. Bear in mind, my email is connected to all my accounts. After speaking to the first rep, I hung up because I had spent 1.5 hours trying to get her to understand what I wanted. This company was once a US-based company. Now they get people who can barely speak English. I cancelled my account with those jokers and would not get a portion of the account money refunded because it was 150 days old. On top of the list the renewal would cost $639. Get rid of Norton. It is a waste of time and resources.

I subscribed to Norton Lifelock 360 for my MacBook Pro. I tried to use the "clean" feature that was included with my subscription and it failed to work properly. I chose "chat" to get help in getting this task to work with no success. I allowed the service agent to access my computer to solve the problem and it totally messed up my computer without fixing the issue I was trying to get fixed. I was even dropped from one chat and had to start the process over again. I interacted with 3 service agents and not one of them were able to fix the "clean" feature. I asked them to remove all the files they downloaded onto my computer but they didn't.

I just received an email from Lifelock informing they were renewing my service at 399.99. I never had Lifelock and certainly did not sign up at that price. I have informed them of such by phone and return email. I also reported it as a scam.

I have been a Lifelock customer for several years - BEFORE Norton took them over. Now, they are impossible to deal with. To renew your subscription, you would think you could access your account on their website and once you click on Renew, you would be able to see the various plans and pricing available to you as an existing customer. But, no - the pages on the screen keep changing and trying to make you subscribe to their most expensive plans in the $300+ and $400+ per yr. price ranges. So, you must speak to an agent who tries to sell you other stuff you don't need.

I have been a member of LifeLock for years, and every time I have wanted to upgrade or make a change to my subscription which you can only do by phone, it has taken hours, with reps you can barely understand. They transfer you to numerous departments just to get pricing, was on hold today for 25 minutes just to get a price to upgrade my account, and still hadn't addressed the renewal so who knows how long that would have taken. I hung up and decided not to renew as this is the 3rd year in a row this has happened. Not sure about their services, but the customer service side needs a lot of work and I cringe to think of working with them if I did in fact have an identity breach. They need to improve this area or will start to lose a lot of customers.

It took more than 45 minutes to reach an agent to inquire about a notification. The information provided about the alert was worthless (can't provide password details about what was found on the dark web). I use more than 100 passwords for various accounts. If they can't tell me what password they found, I can't change the accounts where it is used.

We were longtime Lifelock clients. Our accounts (husband & myself) had lapsed a year ago during a difficult time following a major health issue. When I tried to renew this a.m., they charged me, sent me emails but no order number, but when our account still showed up as expired I called customer service. Initially, they couldn't even see the payments even though my bank account had been charged. It took nearly 3 hours, 2 "agents" and a "supervisor" to finally figure out how to find these 2 annual payments. I finally canceled the accounts (another agent and 20 minutes more). Of course, it'll take 10 days to return my money -- this ineptness from the company that is supposed to protect us? They've breached my trust.

I have been paying $7.99 for a monthly service for years. Then I lost my credit card and received a new card. LifeLock Norton has emailed me asking me to update my credit card information. Once I did, the representative said they could not find me in the system. Once they found me. They told me they deleted my account and wanted me to start over and pay $8.99 for the first month and $11.99 after that. What a rip off this is.

The customer service is a nightmare. They keep passing me to one person after another, talking ceaselessly around the issue without addressing it until you want to shoot yourself in the head for all the time wasted going nowhere. And they withhold information. It's almost impossible at times to understand what the agent is saying. I got so frustrated I decided to cancel my service but they are so reluctant to give a refund that each agent promised I'd get it from the NEXT department until 5 agents and fake supervisors later, they will review the case and let me know what they decide. This company does great marketing and gets you to trust them but they are a dishonest flimflam operation.

My wife tried to cancel the service. She was on the phone for 40 minutes, and the Company made it as difficult as possible to cancel the service. If you don't want to keep the service for the rest of your life, find a different Company, because they suck.

LifeLock canceled my wife's side of our account. After talking to 4 different departments over an hour period they promised to reinstate her and extend the account the two months of coverage we lost. In fact, they simply reinstated her and did not extend the account at all. If I have to spend an hour to have them not do what they promised to do what can I expect if I have an identity theft problem? I moved to Aura.

I had Lifelock for a few years when I got an alert from my credit card company that I had $ 10 K in charges on my account. It was clear that my identity was stolen (Lifelock never caught it). I spent a long time solving the problem which I finally did. I cancelled lifelock and of course my credit card. The next month I had a charge on my NEW credit card from Lifelock.. I said what the hell?! I called them and asked them how they got my new credit card number. They told me Equifax gave it to them!! Nice protection! I threatened to bring a fraud case against them. They apologized, credited me and cancelled my account. I would never use (or trust) them again.

I had to quit my membership due to a computer error. I tried to update credit cards and I was told they can't confirm my info. She said she would get a supervisor. Then she said a supervisor was unavailable and I need to keep calling till I can get a hold of someone. She was very apologetic but couldn't help me. So I let my membership expire and went with somebody else. I tried to get a hold of them through the feedback area of the main website but they ignored my plea for help. Apparently, they weren't interested in keeping me as a customer.

OK I will first say that I WAS a long time subscriber of LifeLock for almost 10 years now and their service was great and the customer service use to be fantastic. As time has passed after Symantec/Norton purchasing Lifelock the quality of their customer services has greatly diminished let alone I keep having the Norton products shoved down my throat constantly through emails. I unsubscribe and they stop for a while and then resume.

I have had a Norton charge on my account for years. I have tried to cancel it to no avail. I call the number associated with the charge, it's LifeLock and they want me to verify my account that I don't know anything about. All I know is that someone set up a LifeLock account on my credit card. They are very unhelpful in helping me with an actual fraud that they are making money on. I have gone through my credit card company and canceled the charges but they reoccur because it's a subscription. I even canceled my card and moved to a different credit card company, it just shows up again. LifeLock is not at all helpful in canceling the account. They read off all of the information to verify the account, I keep telling them I don't know anything. They just keep reading their script. No help. Norton is corrupt.

Pls. do not use LifeLock, save yourself your hard earned money, time and energy when you try to cancel, they say they will and then they continue to charge you. I cancelled May 2022 and still going through it. I called several time and last sept 28th 2022 to tell them the issue, they agreed with me, said they would refund and cancel my service...Called back today Oct 11th and guess what? They didn't! No refund and NO CANCELLATION!!! Going through credit card company now to start a case against them. They're supposed to stop this sort of stuff not instigate it. Dreadful. Shame on you LifeLock!!

I am posting this after 18 years with LifeLock. Lifelock started out as a true pioneer in consumer data protection. Initially, we were truly happy with their services. But... But what happened to them? We cannot recognize the service that USED TO BE quick, intuitive, practical and proficient in consumer advocacy. Now, they are just a useless bloatware sidearm of Norton antiVirus Corp. Their tier 1 (and tier 2) representatives seem to be exquisitely trained to exude almost sycophantic politeness, but sorely lack basic competence. This is maddening! After half-a-dozen phone calls (each no less than 30-40 minutes), prompted by my desire to find out why ALL our bank accounts have been disconnected from LifeLock monitoring service, it would be great to talk to someone who can actually understand the issue involved, right? I mean, monitoring their clients' sensitive financial information is the main purpose of LifeLock... one would think. Wrongly.