LifeLock Reviews

I have never felt more ripped off. Just a sham, a complete and utter sham they will tell you one thing. And do another. Do not waste your money. Just put your money in the bank and watch it yourself. Be careful. You don't need people to lie to you and cheat you and take your money.

I’ve been a member of LifeLock for many, many years. I’m on auto pay so surprise, I begin getting letters from credit card companies, auto loan companies, cell phone companies and my perfect credit rating disappeared in a second. I called LifeLock and asked what’s going on. I spent hours on the telephone trying to explain to perfectly speaking ** that I couldn’t understand. I’ve been hacked seven plus times in the last month. My credit rating has plummeted. LifeLock said they see no problems and offered to send a list of things I can do to protect my credit. I have more case number from them than I can count and no Protection.

Lifelock has tried to take money out of my account over a month now. I canceled my subscription and they still trying to steal money out of my account. I have blocked them on my card, they are still running it without my permission. I have called them and they have lied. Now I'm calling the better business bureau on them. This is ridiculous and they are thieves. It's sad I have been through so much we these people. I don't recommend no one to trust them. They are worse than other thieves.

I have LifeLock and I received a notification from Capital One that someone has opened up an account in my name and a few hours later Experian sent me alert for the same thing. Now 4 days later have not received not one notification from Norton's life lock plus trying to get ahold of a specialist to help me with this is garbage. Please do not buy Norton's LifeLock.

We’ve been customers for many years. The mobile app is the worst. Example - yesterday I get a text re possible use of my data, when asked to verify the link (that they sent me) takes me to a site that says my account isn’t set up. Then try to go in thru Norton app. Instead of getting a login page I get a “buy Norton” option or a “redeem subscription option”. After closing and opening several times, reinstalling the app nothing changed. Where did my access go. Turns out I was supposed to hit the redeem subscription button which would take me to login.. Who does that? Constantly more worried about selling me new stuff than helping me protect myself, even when I have the service they’re pitching..

A charge appeared on my Credit Card for Norton - no mention of Life Lock, and no Phone Number. I called to report fraud and have my Card cancelled. Afterward, I found out that Norton had charged an outrageous amount for a renewal, five Weeks early. I had not idea and no communication from them. I cancelled my Account. Customer Service is in the Philippines, not in the USA (unless we still own them!). Hard to understand the Agent.

Stay away from this company. I had been a customer since 2020, but in June, I decided to cancel my yearly subscription after receiving an auto-renewal alert. I got a cancellation confirmation email and thought that was the end of it. Today, I was shocked to get an alert from Capital One about a questionable charge from Norton LifeLock. They were trying to renew my membership again — even though I had already canceled. What makes this worse is that Capital One just sent me a new debit card as they are moving to Discover, and I had only just activated it. The only person with that new card information is me. So how did Norton LifeLock get my updated debit card info? This is exactly why I keep my debit card locked.

I can only say one thing about this company and product: they have some excellent, professional, and friendly sales folks. The product does not work. If you think it has you covered, it does not. Getting to a live human is a lengthy process when you get through--oh my, rude is a kind word with what I experienced. They do not catch the dark web compromises, bank fraud, and who knows what else. Please do not count on them. I purchased a comprehensive $239 ish, but then came the ads for upgrades for better coverage. The product is not trustworthy, nor was the customer service worthy of trust. If others have had a great experience, that would be fantastic. (But, do they really know they were securely covered?) Argh.

Back around 2022 / 2023 my identity (my company) was used to take out a "Covid" "Crisis" loan via the SBA in my company / my personal name. LifeLoc was alerted of the situation and had asked if it was me. At this point everything went south.... They did nothing to protect my Identity. In fact I was contacted by the SBA about default payments on this loan. I contacted Lifelock but for two days had to deal with personnel in the Philippines & when asked to speak with a manager was hung up on several times.

I use this company for about over six months and I had more fraud alerts and more people. Use my Social Security number than I did without it. When I canceled my subscription, I was told after somebody tried to use my information to open a bank account and get a credit card that I had to wait for a representative to call me which they never did. Somebody also opened a PO Box in my name while still with this company, and I was never informed. Very very sad.

Customer service is HORRIBLE! Charging auto renewals 6 weeks before it expires! Difficult to reach a human! Not good monitoring! Data breaches and dark web breaches not picked up. Save yourself the aggravation. Find someone better! Never again!

First of all, Norton LifeLock is EXTREMELY expensive compared to MANY viable alternatives, such as Aura. To add insult to injury, they CONSTANTLY SPAM ME with Pop-up desktop ads to purchase ADDITIONAL services, which are INCLUDED with Aura! These ads are VERY DIFFICULT TO DISMISS. Norton also has HORRIBLE customer service. Directly contacting LIVE help is EXTREMELY DIFFICULT. I contacted them more than ONE HOUR AGO regarding an erroneous LifeLock Alert. The support page said I was in queue for a call back in 3 Minutes 30 Seconds. I watch it count down to ZERO, AND NO CALL. 1 HOUR LATER, STILL NO CALL!

My name is Christine ** from Burlington Ontario Canada. Someone is using LifeLock against me and I am the real person. They hacked my computer. My bank I can't get access to and I was considering buying this product for myself but instead someone bought it and is using it instead of me. People think this is safe but it is not because people can pretend to be you and harm you with it. I am the real Christine ** from Burlington Ontario Canada.

I bought Lifelock MANY years ago after a coworker had a nightmare situation & felt good about what I was receiving. Recently I received a possible credit card fraud alert from my bank -- a card that was registered with Lifelock. Calling then was a nightmare. You start with an offshore call center after the usual BS VRU. If offshore deems it fit, you are escalated. My request to cancel one plan caused an additional runaround because Life lock couldn't figure out why the refund wouldn't go thru. Said it must be a problem on the bank's side...so I had to call the bank & call Life lick back.

HORRIBLE! Norton techs unable to get Outlook emails working. DELETED ALL OF MY CONTACTS & UNABLE TO RETRIEVE. Had 4 viruses affecting computer & didn't detect. Took 2 local computer companies 10 days & cost >$250 to repair computer. Didn't call cack back when complained or respond to letter to corporate in AZ. Consistently have had difficulty understanding India call center people with all tech requests. Takes forever to get them to understand issues. Has been consistent problem with tech support since switching to India Call center people. Took 45 min & being connected to 4 people to get cancellation of Lifelock/Norton. Don't refund & only promise not to not renew subscription.

I purchased LifeLock and needed some help with setting up my accounts monitoring details. I called customer service for help but that didn't go very well. I could not understand the rep and they could not understand me very well either. You can do better for your customers "LifeLock". I can only imagine how bad it could have been if would have needed customer service for something serious. Bring it back to America LifeLock.

This issue is now resolved. It took over a month but Lifelock did refund my money. The customer service was lacking and I can honestly say I will never use them again but I am glad that the company above did finally get back with my husband on the matter of the refund. And yes I'm giving them 3 stars but only because the turn around time on the issue was long and when my husband got back with the company Lifelock the customer service rep acted like they didn't even know why he was calling them back and thank God my husband kept the complaint number or this issue still might not be resolved.

Do not sign up for this service! IT IS EASIER TO GET YOUR IDENTITY BACK WHEN IT IS STOLEN THAN IT IS TO GET THESE THIEVES TO STOP charging your bank for their “SERVICE”! I called to cancel their scam and they refused to cancel the payments! I am having to report it as fraud to get these people to stop taking my money. They literally refused to cancel the payment! DO NOT TRUST THESE SCAMMERS! Use Experian, they are MUCH easier to deal with!

Terrible customer service. Their so called customer service people cannot effectively communicate in the English language and just gives you gibberish or the runaround when you ask normal questions about your purchase. Paid over $360.00 and when requesting confirmation in writing of what I paid for they refused to provide it.. I don't trust anyone who does not tell me what I paid for or refuses to give me proof of my purchase. I feel like I have been the victim of deceptive trade practices.

I signed up for LifeLock 3 months ago. All went well until I tried to sign in. No go. So, I called LifeLock to correct the situation and they had to cancel my current acct, and create another. Keep in mind I pre pay for the service and the money was paid today 5/21/25. So, created another acct, pre paid again and tried to sign in, and same problem. Called back to cancel the account and they will not refund my money. They are keeping one month. No reason given except it was outside the 15 days even though I paid TODAY! They are thieves and do not live up to the promises they spout. STAY AWAY!!!! I had a better time signing up and getting a new federal license with security than going through this!

Do not use, got a renewal. I canceled 6 months in since I got an instant alert for a fraudulent issue with credit karma, and the same one through LifeLock 3 months later. I called and got someone that I could not understand. I believe they outsource jobs overseas. Could not reset my password and one time verification code does not allow you to reset password or log you in. They are trying to charge me $556.33 for a 2 year renewal, once again I had canceled this. There are free apps out there that give you instant results. This company is a scam.

I called to request that Lifelock would reverse an auto-payment. They made the charge approximately two months after person passed away. They requested I send a copy of the death certificate email and I did. Then they refuse to reverse the charges. Fraud is covered on bank cards. I don't think the service is good. Then they rip off deceased people.

Just got billed $1000 by Lifelock for nothing. This is a horrible service. I’ve had it for over a year and they’ve done nothing for me. But they block my ability to access my credit reports directly on the three credit bureaus. They don’t offer Any customer support addresses. And when you call in, their people are not well trained. This was a complete waste of money. I should’ve known better when I saw they were owned by Norton.

I bought their LifeLock system to try to protect myself and the product didn't connect well to my accounts and rarely provided any insight worth mentioning and it was quite expensive - $680! It was my decision and I lived with it for the year and decided I just wouldn't renew. I did not catch that 3 months ago they just auto-renewed and charged a bill to my credit card. They claim they sent me a renewal notice back in December that I never saw - they said it probably went to my junk folder.

My issue is that there is absolutely no way for a subscriber to speak to a customer service representative in the USA. All customer DisService is OUTSOURCED. I have been a subscriber for more than 5 years. ONE MILLION DOLLAR PLAN. Not Cheap. Today I needed to speak to someone about a situation that was happening. IMPOSSIBLE. They wouldn’t or Couldn’t provide me with a way to speak to somebody in America. Not In A Noisy call center on the other side of the world. Thinking of not renewing.

I was quoted a price of $260 for the Lifelock ultimate family plan. It sounded reasonable, but I never got the email confirmation. I called again and got customer service and they said, “Oh the representative had your email address wrong.” I requested a new confirmation to be sent. I finally got the email and saw the price I agreed upon but way down in the bottom in tiny print it said it was for one person and not the family plan we agreed to. Second representative quotes me a price of $700. Shocked, I tell them that I have Norton 360 and can we combine the two into one. She insisted I sign into my Lifelock account which I didn’t have or create yet because I didn’t receive the email because they had the wrong address. After wasting literally an hour, I asked to speak to a supervisor.

Ordered one year (12 month) plan LAST MAY (5/24/2024). Was awoken by an alert from my bank. A LARGE withdrawal charged to my account this AM (4/19/25). OVERDRAFTED MY FRIGGING ACCOUNT!!! Called my bank and reported FRAUD. THEN called Norton to demand a refund. ILLEGAL RENEWAL!!! You pay for TWELVE months and get LESS THAN ELEVEN??? AND THEY DO NOT SEND RENEWAL EMAIL!!! 😡😡😡 DO NOT BUY OR AUTO RENEW.

We were extremely displeased with LifeLock. So much quick double talk of rates as seen on TV starting at $9.99. Unfortunately, I paid $400.00 in advance for the first year, and never received the AARP discount (whatever that was supposed to be). I found a $700.00 charge on my card for this year. All of the texts we received were nonsense, small amounts notifications that never meant anything, probably to show they were doing something at all. I would have loved a refund, signing up was a total waste of money. I would never do this again, or recommend throwing away money like this. Do your research please before you decide.

On March 24,2025 I received an email regarding a fraud alert for unauthorized activity confirmation. I answered the e mail questions which then told me my case would be investigated and I would be contacted in 3-4 days. I also called on March 24 to discuss the email and was told the same thing. Today is April 3 and I have not been contacted via email or phone so I called. The automated phone process is enough to rate a 3 or lower. I finally reached a person, went through the entire situation only to be transferred. This person told me an agent had reached out to the business in question but nothing had been resolved. I asked for the date the agent had contacted the business. She didn’t have a date. Then she told me the back end office could not resolve the problem so it had been transferred to her office.