LifeLock Reviews

American based???? No way. Have to talk to a person who does not understand english and even when you give their customer service the information needed, they slam the door shut without even solving your situation. They are taking monies out of our account TWICE for services that they are not providing and they are getting away with it because they are not in america. What a disgusting company ripping off seniors who are on a budget.

Pretty simple....Went online, 2 days before my automatic renewal, to cancel my service. After their long endless questions of, "are you sure you want to cancel", the very last questions was we will offer you 30 days for free. I accepted but they withdrew my money anyway. I called them and they refused to refund my money. Letting my credit card handle it. Was a member for over 10 years, thank god I didn't need them at any point, I'm sure they would have weaseled out of accepting any responsibility!

They're so expensive and they don't do their job. I paid extra $96 for them to help me remove my information on the web, my name was all over, they never did anything. After a few months of frustration, I called and their rep said, ,"You have to do the request yourself and we need your license number to put request of removal." Why did I pay and they said they can, and I wasn't gonna give any more of my info to them. He even said, "Don't worry. We monitor the activities on your name." This was in 2024 and early 2025. I believe because of my info all over the web and all these data breaches, I had ID theft issue, my cc was getting charged every other day of small amounts and they never alerted me. Luckily I checked my balance and I had charges for gaming cards every other day, they were using my SSN to a store.

Lifelock is the biggest scam out there. Their advertising is comical, bordering on ridiculous. Having supposed Security experts testifying that you need their services--what a joke. Save your money. How do you think they are able to spend millions on advertising and info-commercials.

My wife talked to three different agents trying to update our LifeLock information. They had our old email and a phone number which was not ours. She answered the security question and they wanted to send a security code to the wrong number or email. When told we would not get the code, they seemed not to be able to help. Wife hung up. I called and talked to an agent and asked for a supervisor. Agent said not possible. I asked for an alternative way to get this resolved. She wanted to talk to my wife.

My identity was stolen. They took no action. Advised me to contact all of the credit bureaus and that was it. Never mind the attorney fees and time it took. Also no mention of contacting the identity theft government website and filing affidavit, the attorney general, all of the creditors and at least 10 other contacts and actions necessary. They did not even open a case for me at the bare minimum. Scam if you ask me.

Credit coverage not good. My credit card was run up and defaulted on during a long term stay in the hospital. I had no way of knowing. My score went from 850 to 602. Lifelock refuses to help. My credit card company doesn't care about the hospital bills proving my stay. The government is of zero help. Don't believe their adds for help to resolve theft. Beware.

I have been with LifeLock for about 15 years and this review is based solely on my experience during this time and is my opinion. The customer service experience has been nothing but frustrating and almost stroke inducing. Every time I have had the need to call and speak with a human, I end up with high blood pressure. It is unlike anything that I have ever experienced in my life. My renewal recently came up and I tried one last time to call them and discuss my options. The initial person could not answer any question and clearly was not listening to anything I had to say. When I asked to be transferred to her supervisor..guess what, I got disconnected.

Norton/LifeLock’s customer service is non existent. After spending at least 10 hours trying to figure out why I could not get online with my account I finally decided to call Norton so I could talk to a person. Spent another hour searching their website and the web for a customer service phone number. They don’t have one damn number on their website and I HATE chatbots! By that time I had had it with Norton and decided the only way I could get a hold of a person was filing a BBB complaint which I did. I highly encourage everyone to do the same. Finally a live person called, who I had a difficult time understanding. By the time a Norton CS person called I had somehow figured out what my problem was. I told the CS rep I had solved my problem but am extremely displeased with their non-existent CS and lack of a live person CS phone number included in their Contact Us information.

Anyone that gives LifeLock a 5 star rating, I would bet, has never tried to get service from these people. I had my credit card breached, someone tried to change a password on another of my accounts, and my computer was hacked; all on the same day. So, I called Life-Lock. Their website was no help. They just run you through lots of pop-up ads to upgrade service. When you push "Contact Us" you get a robot that does not provide the options you need. When you ask to speak to an agent, they refuse, and keep asking the same irrelevant questions over and over. I was on the phone for well over an hour until I finally got a live agent.

I've had a LifeLock Subscription for over 7 years, and have not needed their help until this year. I recently received a fraudulent 1099 in the mail from a ride share company which I have never driven for, so I reached out to Lifelock to help me through this issue. First, their phone system is extremely unhelpful, and keeps directing you in a circular conversation and tries to get you to hang up the call. Finally, after begging the system to allow me to speak to a human, I was connected to a call center in the Philippines after a 20 min hold. The woman on the other end had a difficult time communicating with me (and as a side note, the phone system ACTUALLY encourages you to text their reps because they know there is a language barrier). When I explained my situation to the rep, she asked me clarifying questions which she kept repeating back to me incorrectly. I had to correct her on numerous occasions.

I paid for a year of Lifelock after my bank account was compromised - what a mess, hackers got ahold of my email and were sending me horrible messages and I panicked and paid Lifelock. What did I get for the my money. Absolutely nothing. Zilch. My email was again hacked, no notice from them, no protection. The really wry thing about this is that they turned around and charged me an auto renewal of over $300.00. Norton/Lifelock became the hackers! I never signed up for renewal, but they auto-renew everyone and it's not easy to figure out how to stop it.

Worst customer service I have ever experienced. All reps from India and hard to understand. It started with not being able to get online. When I tried to reset my password they send you an email with a code. Problem is you must put in the code with 20 seconds and you don’t get the email for 30 seconds. When I went in to customer support you have a menu to deal with and after several attempts I got a real person that could not fix the issue. I decided to just cancel. I was transferred 3 different times after answering several questions. Finally got to the right person who needed email, phone number last 4 of SS and year born. I was on hold between transfers for over 30 minutes

Called them multiple times in the last 4 years to cancel the yearly subscription charge, tried to dispute with our credit card and the charges keep happening 4 years in a row now. Having to cancel our CC.

I have been a customer for many years. I cannot access my account in their app or on the web. I have called their tech support in Asia three times. I was promised a callback from Tier Two support, but I have not received one. As of today, they are now telling me it will be another five-day unit until the problem is resolved, according to an agent named Gurjot. I hope no one else has to go through this process. So far, 1.5 hrs of wasted time.

Very poor, this is user unfriendly, customer service Is not helpful, impossible to sign on, English is unclear, I thought they were USA based, I get transferred fr money call to another, this wastes time.

The Company's rep reached out several times to improve and fix the situation.

Been having issues with one of my accounts with LifeLock. My issue started Aug. 2025 to date with 26-phone calls to them (LifeLock) to correct. They correct for a few days but then back to Off-Line. I have been told that the issue/s have been directed to Level-3 time to correct and they call me, UNTRUE!! Called again today and the supervisor stated I will receive a phone call back within 3-hours, wrong again. Account is still offline!!! Been with LifeLock now for 15-plus year but since Norton took over it went downhill. Do not sign up and pay all this money for provoked headaches.

Signing up for Lifelock was a huge mistake and reading these other reviews confirms, this is essentially a scam service, with no customer service or even product service. I signed up due to a big employer discount and received the welcome email notifying me my service is now active and to follow the link to setup my login. I setup the account and login where it tells me I have no active subscriptions.

I was a LifeLock customer for many years, around 10yrs. Over those years in the beginning they notified me once for a credit application at Kohls. Which was my wife application. BUT that was the only notification I received through those years. During that time I got new credit cards, bought multi houses with mortgages and car purchases with loans. Not once did they notify me of those actions. So what are they really doing? Who knows.

I have been a customer for many years. Today, I went to sign into my account and it tells me I need to enter the eight digit code from my authenticator app. I have never used an authenticator app, ever. I had already initiated two factor authentication, but it did not give me a choice to receive a code. After two hours on the phone with customer service, they were unable to get me into my account. Unbelievable then, they tell me I cannot cancel my subscription until a partial refund has been processed. I'm glad I'm not going to continue to waste money on this company since their technical support is incompetent and incapable of helping me with a code to get into my account. I can only imagine what would happen if I had a real emergency.

I have never felt more ripped off. Just a sham, a complete and utter sham they will tell you one thing. And do another. Do not waste your money. Just put your money in the bank and watch it yourself. Be careful. You don't need people to lie to you and cheat you and take your money.

I’ve been a member of LifeLock for many, many years. I’m on auto pay so surprise, I begin getting letters from credit card companies, auto loan companies, cell phone companies and my perfect credit rating disappeared in a second. I called LifeLock and asked what’s going on. I spent hours on the telephone trying to explain to perfectly speaking ** that I couldn’t understand. I’ve been hacked seven plus times in the last month. My credit rating has plummeted. LifeLock said they see no problems and offered to send a list of things I can do to protect my credit. I have more case number from them than I can count and no Protection.

Lifelock has tried to take money out of my account over a month now. I canceled my subscription and they still trying to steal money out of my account. I have blocked them on my card, they are still running it without my permission. I have called them and they have lied. Now I'm calling the better business bureau on them. This is ridiculous and they are thieves. It's sad I have been through so much we these people. I don't recommend no one to trust them. They are worse than other thieves.

I have LifeLock and I received a notification from Capital One that someone has opened up an account in my name and a few hours later Experian sent me alert for the same thing. Now 4 days later have not received not one notification from Norton's life lock plus trying to get ahold of a specialist to help me with this is garbage. Please do not buy Norton's LifeLock.

We’ve been customers for many years. The mobile app is the worst. Example - yesterday I get a text re possible use of my data, when asked to verify the link (that they sent me) takes me to a site that says my account isn’t set up. Then try to go in thru Norton app. Instead of getting a login page I get a “buy Norton” option or a “redeem subscription option”. After closing and opening several times, reinstalling the app nothing changed. Where did my access go. Turns out I was supposed to hit the redeem subscription button which would take me to login.. Who does that? Constantly more worried about selling me new stuff than helping me protect myself, even when I have the service they’re pitching..

A charge appeared on my Credit Card for Norton - no mention of Life Lock, and no Phone Number. I called to report fraud and have my Card cancelled. Afterward, I found out that Norton had charged an outrageous amount for a renewal, five Weeks early. I had not idea and no communication from them. I cancelled my Account. Customer Service is in the Philippines, not in the USA (unless we still own them!). Hard to understand the Agent.

Stay away from this company. I had been a customer since 2020, but in June, I decided to cancel my yearly subscription after receiving an auto-renewal alert. I got a cancellation confirmation email and thought that was the end of it. Today, I was shocked to get an alert from Capital One about a questionable charge from Norton LifeLock. They were trying to renew my membership again — even though I had already canceled. What makes this worse is that Capital One just sent me a new debit card as they are moving to Discover, and I had only just activated it. The only person with that new card information is me. So how did Norton LifeLock get my updated debit card info? This is exactly why I keep my debit card locked.

I can only say one thing about this company and product: they have some excellent, professional, and friendly sales folks. The product does not work. If you think it has you covered, it does not. Getting to a live human is a lengthy process when you get through--oh my, rude is a kind word with what I experienced. They do not catch the dark web compromises, bank fraud, and who knows what else. Please do not count on them. I purchased a comprehensive $239 ish, but then came the ads for upgrades for better coverage. The product is not trustworthy, nor was the customer service worthy of trust. If others have had a great experience, that would be fantastic. (But, do they really know they were securely covered?) Argh.

Back around 2022 / 2023 my identity (my company) was used to take out a "Covid" "Crisis" loan via the SBA in my company / my personal name. LifeLoc was alerted of the situation and had asked if it was me. At this point everything went south.... They did nothing to protect my Identity. In fact I was contacted by the SBA about default payments on this loan. I contacted Lifelock but for two days had to deal with personnel in the Philippines & when asked to speak with a manager was hung up on several times.