LifeLock Reviews

I use this company for about over six months and I had more fraud alerts and more people. Use my Social Security number than I did without it. When I canceled my subscription, I was told after somebody tried to use my information to open a bank account and get a credit card that I had to wait for a representative to call me which they never did. Somebody also opened a PO Box in my name while still with this company, and I was never informed. Very very sad.

Customer service is HORRIBLE! Charging auto renewals 6 weeks before it expires! Difficult to reach a human! Not good monitoring! Data breaches and dark web breaches not picked up. Save yourself the aggravation. Find someone better! Never again!

First of all, Norton LifeLock is EXTREMELY expensive compared to MANY viable alternatives, such as Aura. To add insult to injury, they CONSTANTLY SPAM ME with Pop-up desktop ads to purchase ADDITIONAL services, which are INCLUDED with Aura! These ads are VERY DIFFICULT TO DISMISS. Norton also has HORRIBLE customer service. Directly contacting LIVE help is EXTREMELY DIFFICULT. I contacted them more than ONE HOUR AGO regarding an erroneous LifeLock Alert. The support page said I was in queue for a call back in 3 Minutes 30 Seconds. I watch it count down to ZERO, AND NO CALL. 1 HOUR LATER, STILL NO CALL!

My name is Christine ** from Burlington Ontario Canada. Someone is using LifeLock against me and I am the real person. They hacked my computer. My bank I can't get access to and I was considering buying this product for myself but instead someone bought it and is using it instead of me. People think this is safe but it is not because people can pretend to be you and harm you with it. I am the real Christine ** from Burlington Ontario Canada.

I bought Lifelock MANY years ago after a coworker had a nightmare situation & felt good about what I was receiving. Recently I received a possible credit card fraud alert from my bank -- a card that was registered with Lifelock. Calling then was a nightmare. You start with an offshore call center after the usual BS VRU. If offshore deems it fit, you are escalated. My request to cancel one plan caused an additional runaround because Life lock couldn't figure out why the refund wouldn't go thru. Said it must be a problem on the bank's side...so I had to call the bank & call Life lick back.

HORRIBLE! Norton techs unable to get Outlook emails working. DELETED ALL OF MY CONTACTS & UNABLE TO RETRIEVE. Had 4 viruses affecting computer & didn't detect. Took 2 local computer companies 10 days & cost >$250 to repair computer. Didn't call cack back when complained or respond to letter to corporate in AZ. Consistently have had difficulty understanding India call center people with all tech requests. Takes forever to get them to understand issues. Has been consistent problem with tech support since switching to India Call center people. Took 45 min & being connected to 4 people to get cancellation of Lifelock/Norton. Don't refund & only promise not to not renew subscription.

I purchased LifeLock and needed some help with setting up my accounts monitoring details. I called customer service for help but that didn't go very well. I could not understand the rep and they could not understand me very well either. You can do better for your customers "LifeLock". I can only imagine how bad it could have been if would have needed customer service for something serious. Bring it back to America LifeLock.

This issue is now resolved. It took over a month but Lifelock did refund my money. The customer service was lacking and I can honestly say I will never use them again but I am glad that the company above did finally get back with my husband on the matter of the refund. And yes I'm giving them 3 stars but only because the turn around time on the issue was long and when my husband got back with the company Lifelock the customer service rep acted like they didn't even know why he was calling them back and thank God my husband kept the complaint number or this issue still might not be resolved.

Do not sign up for this service! IT IS EASIER TO GET YOUR IDENTITY BACK WHEN IT IS STOLEN THAN IT IS TO GET THESE THIEVES TO STOP charging your bank for their “SERVICE”! I called to cancel their scam and they refused to cancel the payments! I am having to report it as fraud to get these people to stop taking my money. They literally refused to cancel the payment! DO NOT TRUST THESE SCAMMERS! Use Experian, they are MUCH easier to deal with!

Terrible customer service. Their so called customer service people cannot effectively communicate in the English language and just gives you gibberish or the runaround when you ask normal questions about your purchase. Paid over $360.00 and when requesting confirmation in writing of what I paid for they refused to provide it.. I don't trust anyone who does not tell me what I paid for or refuses to give me proof of my purchase. I feel like I have been the victim of deceptive trade practices.

I signed up for LifeLock 3 months ago. All went well until I tried to sign in. No go. So, I called LifeLock to correct the situation and they had to cancel my current acct, and create another. Keep in mind I pre pay for the service and the money was paid today 5/21/25. So, created another acct, pre paid again and tried to sign in, and same problem. Called back to cancel the account and they will not refund my money. They are keeping one month. No reason given except it was outside the 15 days even though I paid TODAY! They are thieves and do not live up to the promises they spout. STAY AWAY!!!! I had a better time signing up and getting a new federal license with security than going through this!

Do not use, got a renewal. I canceled 6 months in since I got an instant alert for a fraudulent issue with credit karma, and the same one through LifeLock 3 months later. I called and got someone that I could not understand. I believe they outsource jobs overseas. Could not reset my password and one time verification code does not allow you to reset password or log you in. They are trying to charge me $556.33 for a 2 year renewal, once again I had canceled this. There are free apps out there that give you instant results. This company is a scam.

I called to request that Lifelock would reverse an auto-payment. They made the charge approximately two months after person passed away. They requested I send a copy of the death certificate email and I did. Then they refuse to reverse the charges. Fraud is covered on bank cards. I don't think the service is good. Then they rip off deceased people.

Just got billed $1000 by Lifelock for nothing. This is a horrible service. I’ve had it for over a year and they’ve done nothing for me. But they block my ability to access my credit reports directly on the three credit bureaus. They don’t offer Any customer support addresses. And when you call in, their people are not well trained. This was a complete waste of money. I should’ve known better when I saw they were owned by Norton.

I bought their LifeLock system to try to protect myself and the product didn't connect well to my accounts and rarely provided any insight worth mentioning and it was quite expensive - $680! It was my decision and I lived with it for the year and decided I just wouldn't renew. I did not catch that 3 months ago they just auto-renewed and charged a bill to my credit card. They claim they sent me a renewal notice back in December that I never saw - they said it probably went to my junk folder.

My issue is that there is absolutely no way for a subscriber to speak to a customer service representative in the USA. All customer DisService is OUTSOURCED. I have been a subscriber for more than 5 years. ONE MILLION DOLLAR PLAN. Not Cheap. Today I needed to speak to someone about a situation that was happening. IMPOSSIBLE. They wouldn’t or Couldn’t provide me with a way to speak to somebody in America. Not In A Noisy call center on the other side of the world. Thinking of not renewing.

I was quoted a price of $260 for the Lifelock ultimate family plan. It sounded reasonable, but I never got the email confirmation. I called again and got customer service and they said, “Oh the representative had your email address wrong.” I requested a new confirmation to be sent. I finally got the email and saw the price I agreed upon but way down in the bottom in tiny print it said it was for one person and not the family plan we agreed to. Second representative quotes me a price of $700. Shocked, I tell them that I have Norton 360 and can we combine the two into one. She insisted I sign into my Lifelock account which I didn’t have or create yet because I didn’t receive the email because they had the wrong address. After wasting literally an hour, I asked to speak to a supervisor.

Ordered one year (12 month) plan LAST MAY (5/24/2024). Was awoken by an alert from my bank. A LARGE withdrawal charged to my account this AM (4/19/25). OVERDRAFTED MY FRIGGING ACCOUNT!!! Called my bank and reported FRAUD. THEN called Norton to demand a refund. ILLEGAL RENEWAL!!! You pay for TWELVE months and get LESS THAN ELEVEN??? AND THEY DO NOT SEND RENEWAL EMAIL!!! 😡😡😡 DO NOT BUY OR AUTO RENEW.

We were extremely displeased with LifeLock. So much quick double talk of rates as seen on TV starting at $9.99. Unfortunately, I paid $400.00 in advance for the first year, and never received the AARP discount (whatever that was supposed to be). I found a $700.00 charge on my card for this year. All of the texts we received were nonsense, small amounts notifications that never meant anything, probably to show they were doing something at all. I would have loved a refund, signing up was a total waste of money. I would never do this again, or recommend throwing away money like this. Do your research please before you decide.

On March 24,2025 I received an email regarding a fraud alert for unauthorized activity confirmation. I answered the e mail questions which then told me my case would be investigated and I would be contacted in 3-4 days. I also called on March 24 to discuss the email and was told the same thing. Today is April 3 and I have not been contacted via email or phone so I called. The automated phone process is enough to rate a 3 or lower. I finally reached a person, went through the entire situation only to be transferred. This person told me an agent had reached out to the business in question but nothing had been resolved. I asked for the date the agent had contacted the business. She didn’t have a date. Then she told me the back end office could not resolve the problem so it had been transferred to her office.

I signed up for LifeLock hoping for peace of mind regarding identity theft protection, but my experience has been far from what I expected. I was first alerted to an issue when my free credit card notified me that an address was tied to my SSN, not Lifelock. When I called Lifelock for assistance, they were unhelpful. I had to fight to even get a case opened, and after that, I never received any follow-up or communication from them. The situation only got worse when I called to cancel my subscription. Despite my subscription beginning in March, Lifelock had billed me for the renewal in January, and because I was now outside their 60-day refund window, they told me I wasn’t eligible for a full refund. This felt very unfair, especially since we were in April at the time.

Worst customer service ever. Would not listen after several times to cancel and refund. As of today they have $1100.00 of my money. After over 55 minutes on the phone I admit I lost my patience and became angry but they would not listen to the words cancel and refund. If the refund is not returned to my account in 48 hours as stated I will contact the FTC. The call ended in curse words and being told I was blacklisted. What does that mean? Will my credit be messed with out of India?

I am so frustrated. Calls go to a center in India where you can hear NOTHING but background chatter. You cannot have a conversation with someone there. They can’t ever find our account so it’s useless to call. Also, how is that secure to be giving and repeating my information in a room with that many people? Someone could easily get my information there and I don’t feel safe now. They charge you an absurd without warning. They do not have their act together at all. I received this service for free originally due to my info being hacked from my doctors office. 3 years later they charge me? And there is no recourse? This is not a legit business and with this kind of experience with “customer service” I highly doubt I can trust them to monitor my information and keep it safe.

I had Lifelock for a few years. I noticed I wasn’t getting notifications when I received a new credit card, then I couldn’t log on. Tried calling their help center. Could not get thru. Definitely not worth the money.

RUN, RUN, RUN AWAY FROM THIS COMPANY. DO NOT DO BUSINESS WITH LIFELOCK. Zero stars! Worst customer service in the entire world. Do you like being put on hold? Do you like being asked the same questions over and over and over only to get no help? Well, this is the company for you! THE ** are unable to solve your problems. You are never ever, ever able to speak to anybody in America. I got ripped off. Nobody could help me with my account. You will never get to speak to anybody who speaks english as a primary language and you will never ever, ever, ever, ever, ever, ever get to be able to talk to anybody in the United States office. This company is worse than AT&T and I did not think that was possible.

LifeLock makes promises they cannot keep, their customer service is absolutely dreadful. They have become a giant in the industry that can no longer take care of their customers. I have canceled this subscription and looking for a different service.

6 people, 35 minutes and 2 phone calls and no one could remove me from their mailing list. They kept asking me for my email and phone number, so I gave them their own Sales phone number. People from India kept saying things that didn't align with my request, and that they didn't send me any advertisement mailers. If they're this incompetent to remove an address, good luck to anyone who needs their assistance as a customer.

Worst customer service. Caught 4 people at 4 lies within two hours of 3 phone calls. Terrible incompetent mouthpieces are answering calls. Misrepresentation about the protections they provide. NortonLifelock, what a scam!

Absolutely horrible customer service. The outsourced off shore India based outfit providing their CS support should be fired immediately! Unintelligible, could not even follow the scripted responses which were not appropriate to my inquiry. Despite having two LifeLock accounts I've had identity theft leading to no less than five accounts opened in my name. Not one made the LifeLock alert. In fact I was advised by the creditors/banks with no previous warning nor catch from Norton LifeLock. The Customer Service agents are unable to understand basic English and could not pass me to a Supervisor, nor address my concerns on why the platform was not working nor how to get certain features running.

I am not a customer. I called them because I heard so many good things on the commercials I thought they were the best. The first person I got, told me an extremely high amount that it would cost a year. Then I asked her about the discounts on the commercial. She couldn't tell me what any of them were, except to say, there are many different discounts that they offer on the commercials. I asked her what the discounts were, she put me on hold, after a long hold, I received a man that I could barely understand. He didn't know why she transferred me. And he gave me a different amount per year than the first person.

They have commercials that say if somebody hacked your bank account or somebody hacked retirement account drains it out.... "We're going to reimburse your money." That is a complete lie.... once somebody gets into your bank account and hacks it and you can't prove fraud, I mean for sure fraud.... If you went along with the fraud for any reason and gave them access to your account you're done.... your money's gone, LifeLock is not going to and can do nothing to get your money back they not going to reimburse you anything... once somebody gets into your retirement account or bank account, and drains it out, that's on you.... and nobody going to reimburse your money. Their commercials are complete lies... buyer beware.

Lifelock is always a best product ever exist in the market and provides great security and I would recommend this product to friends and families. Prices are also very attractive and competitive in the market today. Please do subscribe and take the membership.

My experience is that Lifelock basically reports that your data has been found on the dark web. If you are online, your information is on the dark web so there you go, no need to pay Lifelock for that information. Lifelock reported that my name appeared as the owner of a property in another state. That's all they reported, no details. The county clerk for the address listed found nothing. When I tried to contact Lifelock for an explanation to see if it is something I should be concerned about I waited on hold hearing repeatedly "Someone will be with you shortly" for 58 minutes before I hung up.

I apparently got hacked, & my card was used for a 1 month charge on Norton LifeLock ($7.05). The why makes no sense. I can't deal with this until morning, due to my bank's CS hours. Norton also has no CS in early evening. VISA shows it was paid through Google. Google shows there was no transaction. My bank shows "pending".

I would say that Lifelock is not worth the money. My identity was stolen and several alerts were sent to me which were not mine. I tried to call to speak with someone and there was a language barrier on the phone and they had me so confused about other alerts in which I didn't even know about that I had to hang up from frustration before garnering any information that I set out to receive. The problem was that in the midst of the fraudulent alerts I had a legitimate inquiry. But none of the dates of the alerts on file coincided with my legitimate one. Don't rely on anyone else for a job that you can do better on your own.

My husband and I have had LifeLock for many years after my identity got stolen. I contacted them to see what they were going to do. They locked my account for whatever reason I don’t know was all paid in full. Wouldn’t talk to us. Wouldn’t help us. Basically wouldn’t do anything other than they wanted me to send them a copy of my drivers license and my Social Security card through the mail to them to unlock my account to this day. We don’t know why it was locked so we canceled and we’re just going to fight it on our own through **. They are a joke. They wouldn’t stand behind us. Somebody got us $17,000 for a PPE loan. Please don’t use them. Other ways are better and more effective to protect your credit.

I opened the case with LifeLock support because my wife's LifeLock account that's associated with my Norton 360 Plus ultimate family account no longer works. For an identity theft it says, "Enroll now." If you click that button says, "Your subscription cannot be found." My subscription's up to date. I filed a case on 9/26 and was told I would get a call from second level customer service within 48 hours. No phone call was received. I waited 96 hours and call back. They were told that they were working on it and they would call me when they finished. I waited another 48 hours called again this time and spoke to a supervisor and I was told they would definitely call me within 24 hours. Here I sit 30 hours later and no phone call. Apparently they don't have enough technical support people. There's no way that this problem should be last in this long. Getting pretty annoyed that I keep being told when they will call back and they never call. Customer service is terrible.

One the worst from 42.00 to 76.90 per with no warning. Will never recommend to no one. Life Lock used to be good till norkon got involved plain and simple total rip off. Never again with them. Other company out there better than life lock customer service. Doesn’t even want to hear your concern. They say whatever they want.

My accounts were hacked, and we came very close to being scammed out of substantial sums. I contacted Life Lock to notify them of the hacking to ensure they were vigilant in identifying any further hacks. I waited for 30 min to speak with a CS representative from a call center who had a difficult time understanding me. I was told that I should monitor my bank accounts and credit cards and advised that I should have the 3 major credit bureaus put a 1 yr. fraud alert on my account. We (my husband and I) pay over $600 a year for LifeLock... I filled out a survey after the call .. Gave 1 star (0 wasn't an option).. Thought someone would reach out to me- Never happened. What are we paying for?

I spent the past 2-hours trying to get LifeLock Ultimate. Finally gave up and am going somewhere else. I created my account with LifeLock. Tried to purchase the Ultimate package. My credit card was charged, but my account said no subscriptions purchased. LifeLock told me to call the credit card company, because my charge was denied. Called them, and was told the charge was authorized. Received the runaround from the India offices. Finally told to call them by telephone. To make a long story short...I had to call back my credit card company to get the NP number. Did so, called back, waited for 20 minutes, then hung-up. Went back into the "Chat" help and they told me someone will call me up in 5-15 minutes. A few minutes later I get a text telling me someone will call me in 48-hours.

Problem was resolved. Money was reimbursed. I will leave Lifelock with 3 stars. 1 because this shouldn’t have happened in the first place. 2 the amount of people I had to talk to. 3 the call center is no longer in the U.S. I was good back in the day but my confidence in LifeLock is broken.

I have been a victim of ID theft at the time of Covid. My ID theft complaints have went unchecked, unchallenged and my attorney has been in contact as well as many staff members. We demand a settlement offer and demand help clean up online negative profiles and false criminal records in particular from VA Medica Center in New Orleans. I expect a refund and legal help.

I write this review after being suddenly chat-ended and hung up on by two different customer service agents about a simple question: why is my account still active in app when I have canceled my subscription. I have been on hold for a supervisor 50 minutes and counting. This is not an unfamiliar experience with them, which is why I canceled (that and Lifelock being twice the price of competitor with much better data security practices). For a company that’s supposed to be about securing my data, it shouldn’t be a surprise that I am not excited about this canceled account remaining live.

I had a LifeLock Ultimate account and then signed up for a discounted rate through my company for LifeLock Elite (lower tier), which comes directly out of my paycheck. According to LifeLock's website my subscription was changed to the lower tier, as expected. I also received emails saying the higher tier (Ultimate) had expired in February. I discovered that I've continue to be automatically billed $34.99/month through Paypal since February when the changes were made. It's now August.

My elderly father made a LifeLock account with auto renewal sometime ago with a work email that no longer works. He has an account for him and my mom. She has tried calling to cancel and they refused. I tried calling as a POA, which I told them I could provide documentation for, but i was told no they can only talk to him. He can not hear and does not understand what he can hear. His memory is also not the greatest. I have all the personal info I should need to cancel these subscriptions that he does not need, but the agent helping refused. She wanted to send a code to the email that no longer works. She would not let me to speak to a supervisor. At this point we will have to stop payment on the card. Stay far away from LifeLock. It's disgusting that they would take advantage of the elderly.

If you are an existing customer needing help, they do not answer the phone. I am writing this as I listen to the hold music - 72 minutes and counting. If I were calling to sign up, I am sure someone would have answered immediately.

I tried to change our LifeLook account to my name after my husband’s death. First, navigating the customer support maze to get to the right team requires a couple hours of your time. They could not change the account without documentation. I was told to submit death certificate and wait for a call from the team. I was locked out of the account and never received a call or email confirming receipt of documentation. Almost months later, I received a refund check for $ 15.00 in the mail, which apparently is the only response I am ever going to get from this company. It’s clear this company has no interest in my business and I am done with them. I gave them one star because 0 is not an option. I have signed up with another service and it was very easy. There are other options out there.

Sadly we can't give negative stars to truly illustrate how bad this company is. Lifelock seems good they offer a good service but it is just not possible to have such bad unresponsive unhelpful and sometime rude customer service. I have contacted Lifelock customer service on 7 occasions. All recent. Not one time have I gotten help or an answer, then I tried asking for a supervisor, each time I asked I was put on hold and then disconnected. Instead of renewing my subscription they left me no other choice but to cancel. Unreal!!!! Stay far far away, service this bad can only lead to your info being compromised.

If I could rate this zero stars I would. I have been paying this company for over 10 years. Upon actually needing help I was redirected to a call center who was not able to fluently speak English where I was told they could do nothing about my hacked accounts. Absolutely terrible company scamming people for money without actually providing a service. DON'T pay these people. You are absolutely wasting your money. They take your money for years and when you finally need them, they send you to an ** call center with munchkin voice over and they tell you to handle everything yourself. I actually feel violated. I thought these people were protecting me and actually they are the biggest scam of all!!! They are worse than the ** hackers who attacked all my accounts. DON'T EVER PAY A DIME TO THIS SCAM COMPANY!!!!

I signed up for LifeLock And noticed an unknown credit account. I immediately reached out to customer service I was connected to, which was obviously a foreign call center. Foreign call centers are economical way for companies to do business. I have no problem with this, but after 20 minutes, this lady still couldn’t understand my email address, even though I gave it to her phonetically. She would not connect me to anybody else. I cancelled my account Which thankfully I had set up through Apple.

My mother and I've been a LifeLock member for >10 years. In 2021 due to an error on their part that was never clarified, my mother's account became the primary (I have all email documentation). I just found that out and requested that it be corrected in April 2024. However, their customer service (CS) has been completely ineffective. I have reached out 3 times and spent over 3 hours of time without a resolution. After being assigned case ID, CS has told me that they have to cancel my membership and re-bill my credit card a zero fee to rectify the process and separate the two accounts. And when I said okay, CS said that my credit card does not work. The very card that Lifelock has used to bill in Jan 2024 and April 2024 is now not working for them? Lifelock CS tried this twice. Then they ask to use a different credit card which is INSANE.

Please don't waste your money. I've had Lifelock since 2020 and I won't renew because they 1. Don't consistently monitor your accounts. 2. When you have a problem, you have to find it and notify them (shouldn't it be the other way around?), and 3. They will happily give you a case number which does nothing. And they will keep issuing you case numbers until you stop calling. With Norton Lifelock you do all the work and you pay them for the privilege.

I've been a LifeLock member for >15 years. I used to LOVE LifeLock when it was a younger, independently-owned company. The service was great back then. Since LifeLock was acquired by Symantec/Norton, it has become a very different company and I HATE it!!! Nothing about it is user-friendly, customer-friendly and personal. Gone is the human contact provided by the smaller, young LifeLock company, when I could easily communicate directly with a live employee via phone or email. Now human contact is difficult obtain, and all of LifeLock's services are automated via their platform.

Horrible customer service, I was more traumatized by my dealings with Lifelock than I was by the actual identity fraud. I would never renew my plan with them and recommend that no one does. Just awful.

The absolute worst customer service in the world! I would never recommend this company to anyone. I called to do something that should be simple. My first phone call was at 10 AM. My last phone call was at 7 PM, of the 12 people I spoke with only one of them completely understood the English language, six of them hung up on me. Only one of them understood what I was trying to do. They spoke poor English, and they might know the English words, but they couldn't put them together in a sentence in order to understand what they meant.

I was helping my mother in law figure out this email she received from "Norton LifeLock 360" for an account that she don't have. But the customer service couldn't get past her giving her name as they couldn't understand her spelling of her name.... this company customer service is awful.

We signed up with this company over 2 years ago. Sales was about the only good thing that came from this! I Had my taxes filed by someone else in 2023, Lifelock wanted me to sign a blank power of attorney to get assistance. I contacted an attorney, as I figured I was advised against this. No idea who would get this document, we asked Lifelock. They wouldn't reveal where this was going. Therefore we dealt with this on our own. Alerts are delayed for hard inquiries by a day or more, very weak fraud protection.

My husband and I were very happy and long-time members of USAA and LifeLock before his death in May 2023. As I went to USAA.com, I learned they had a special phone number and email for bereaved families. A designated team helped me make the necessary account changes. LifeLock was a nightmare by comparison. Both companies required us to cancel the former shared account. The opening of the new USAA account took time but we didn't have to start over. LifeLock cancelled the shared account and then their staff had no history of me as a member or of any services to me. Despite being their customer since 2015 and receiving individual as well as joint credit updates, suddenly all of that information was locked. I could not use an email associated with the shared account for the new account and could not pass a "verification" step. I no longer qualified for services I had been receiving for years.

I cancelled my subscriptions (2) last year. Cancelled means I don’t want or need their services any longer! They started charging me again but instead of saying Lifelock on my debit card it said Norton. I thought maybe my husband signed up for something. After a few months of seeing the same charge I looked into it. Come to find out Lifelock had one of the subscriptions on auto-renew. So even though both subscriptions were cancelled, they started one back up on auto-renew. When I called they wouldn’t refund the money they stole from me. They are criminals, period.

Lifelock had the wrong address for my house. I opened 1 separate files, both got escalated to the special response team...no one called, no one followed up..until I canceled. Use a firm that helps...

The service is easy to set up but to get it working, not so much. Double billing made me stop using them. Did not get money back. They had a special I tried and they charged double what we had agreed the 2nd year. I had them for 2 years. They did not refund me even after I took it off everything, the same day they charged me double. Do not use!

I will add to the chorus of negative reviews about Norton LifeLock. My experience with them has been horrible. I tried to help my elderly mother navigate their "customer service" line and it was one of the most inefficient encounters I have had with a company's customer support line. They couldn't find her account, even after answering securing questions, last four of the social, year of birth, email address, and identification #s taken straight from one of their own in invoices. We got passed around and around, and it was clear the reps we spoke with either weren't knowledgeable enough or didn't have the authority to solve problems.

Lifelock have been double billing me since I joined, I honestly thought it was $9 each instead of $9 for two family members, today I tried to resolve this, person on chat kept saying I was giving wrong order # etc, but I was copying from their invoice, told me to contact my Bank to get correct #. When I asked to speak to Supervisor was told they would tell me the same. Totally trying to put me off, she couldn't even tell me how to stop them taking two payments, had to get cc people involved, have written a letter including copy of chat because I couldn't find an email address. How can I trust them with my identity when they can't even resolve a simple billing matter?

I signed up for LifeLock for an added layer of protection against identity theft and for my real estate home title protection. After signing up, LifeLock could not find my properties literally 6 months into a paid service. When I called for help, I became immediately aware that the only thing they offered was to be transferred around in a loop between telemarketing service centers. My problems have never been resolved. I literally bought and sold property that never appeared on their list to monitor on my behalf. The only thing I was ever told was that the problem I was having had been reported and that they were working on it. Months later I received the same response each time. I decided to cancel because I have determined the service is a scam. God help you if you ever have a real serious identity issue because I don't know how you would get service to fix or repair anything when they cannot do the most simple of tasks.

Was member for several years & received absolutely poor customer service for the past 2 yrs. This product is seriously suboptimal & Lifelock's claim that it is U.S. based (that's their mailing address in Arizona) is not the truth as every customer service rep was in the Philippines. The Lifelock product failed on 2 occasions to help when my identity was stolen, claiming I had to do the work & if unsuccessful then they would help. Useless product /Useless company. There are respectable products/companies that are U.S. based with customer service profiles that are favorable.

I had trouble with 2-factor identification so I called the company. I was told that I would need to create a new account. Bear in mind, my email is connected to all my accounts. After speaking to the first rep, I hung up because I had spent 1.5 hours trying to get her to understand what I wanted. This company was once a US-based company. Now they get people who can barely speak English. I cancelled my account with those jokers and would not get a portion of the account money refunded because it was 150 days old. On top of the list the renewal would cost $639. Get rid of Norton. It is a waste of time and resources.

I subscribed to Norton Lifelock 360 for my MacBook Pro. I tried to use the "clean" feature that was included with my subscription and it failed to work properly. I chose "chat" to get help in getting this task to work with no success. I allowed the service agent to access my computer to solve the problem and it totally messed up my computer without fixing the issue I was trying to get fixed. I was even dropped from one chat and had to start the process over again. I interacted with 3 service agents and not one of them were able to fix the "clean" feature. I asked them to remove all the files they downloaded onto my computer but they didn't.

I just received an email from Lifelock informing they were renewing my service at 399.99. I never had Lifelock and certainly did not sign up at that price. I have informed them of such by phone and return email. I also reported it as a scam.

I have been a Lifelock customer for several years - BEFORE Norton took them over. Now, they are impossible to deal with. To renew your subscription, you would think you could access your account on their website and once you click on Renew, you would be able to see the various plans and pricing available to you as an existing customer. But, no - the pages on the screen keep changing and trying to make you subscribe to their most expensive plans in the $300+ and $400+ per yr. price ranges. So, you must speak to an agent who tries to sell you other stuff you don't need.

I have been a member of LifeLock for years, and every time I have wanted to upgrade or make a change to my subscription which you can only do by phone, it has taken hours, with reps you can barely understand. They transfer you to numerous departments just to get pricing, was on hold today for 25 minutes just to get a price to upgrade my account, and still hadn't addressed the renewal so who knows how long that would have taken. I hung up and decided not to renew as this is the 3rd year in a row this has happened. Not sure about their services, but the customer service side needs a lot of work and I cringe to think of working with them if I did in fact have an identity breach. They need to improve this area or will start to lose a lot of customers.

It took more than 45 minutes to reach an agent to inquire about a notification. The information provided about the alert was worthless (can't provide password details about what was found on the dark web). I use more than 100 passwords for various accounts. If they can't tell me what password they found, I can't change the accounts where it is used.

We were longtime Lifelock clients. Our accounts (husband & myself) had lapsed a year ago during a difficult time following a major health issue. When I tried to renew this a.m., they charged me, sent me emails but no order number, but when our account still showed up as expired I called customer service. Initially, they couldn't even see the payments even though my bank account had been charged. It took nearly 3 hours, 2 "agents" and a "supervisor" to finally figure out how to find these 2 annual payments. I finally canceled the accounts (another agent and 20 minutes more). Of course, it'll take 10 days to return my money -- this ineptness from the company that is supposed to protect us? They've breached my trust.

I have been paying $7.99 for a monthly service for years. Then I lost my credit card and received a new card. LifeLock Norton has emailed me asking me to update my credit card information. Once I did, the representative said they could not find me in the system. Once they found me. They told me they deleted my account and wanted me to start over and pay $8.99 for the first month and $11.99 after that. What a rip off this is.

The customer service is a nightmare. They keep passing me to one person after another, talking ceaselessly around the issue without addressing it until you want to shoot yourself in the head for all the time wasted going nowhere. And they withhold information. It's almost impossible at times to understand what the agent is saying. I got so frustrated I decided to cancel my service but they are so reluctant to give a refund that each agent promised I'd get it from the NEXT department until 5 agents and fake supervisors later, they will review the case and let me know what they decide. This company does great marketing and gets you to trust them but they are a dishonest flimflam operation.

My wife tried to cancel the service. She was on the phone for 40 minutes, and the Company made it as difficult as possible to cancel the service. If you don't want to keep the service for the rest of your life, find a different Company, because they suck.

LifeLock canceled my wife's side of our account. After talking to 4 different departments over an hour period they promised to reinstate her and extend the account the two months of coverage we lost. In fact, they simply reinstated her and did not extend the account at all. If I have to spend an hour to have them not do what they promised to do what can I expect if I have an identity theft problem? I moved to Aura.

I had Lifelock for a few years when I got an alert from my credit card company that I had $ 10 K in charges on my account. It was clear that my identity was stolen (Lifelock never caught it). I spent a long time solving the problem which I finally did. I cancelled lifelock and of course my credit card. The next month I had a charge on my NEW credit card from Lifelock.. I said what the hell?! I called them and asked them how they got my new credit card number. They told me Equifax gave it to them!! Nice protection! I threatened to bring a fraud case against them. They apologized, credited me and cancelled my account. I would never use (or trust) them again.

I had to quit my membership due to a computer error. I tried to update credit cards and I was told they can't confirm my info. She said she would get a supervisor. Then she said a supervisor was unavailable and I need to keep calling till I can get a hold of someone. She was very apologetic but couldn't help me. So I let my membership expire and went with somebody else. I tried to get a hold of them through the feedback area of the main website but they ignored my plea for help. Apparently, they weren't interested in keeping me as a customer.

OK I will first say that I WAS a long time subscriber of LifeLock for almost 10 years now and their service was great and the customer service use to be fantastic. As time has passed after Symantec/Norton purchasing Lifelock the quality of their customer services has greatly diminished let alone I keep having the Norton products shoved down my throat constantly through emails. I unsubscribe and they stop for a while and then resume.

I have had a Norton charge on my account for years. I have tried to cancel it to no avail. I call the number associated with the charge, it's LifeLock and they want me to verify my account that I don't know anything about. All I know is that someone set up a LifeLock account on my credit card. They are very unhelpful in helping me with an actual fraud that they are making money on. I have gone through my credit card company and canceled the charges but they reoccur because it's a subscription. I even canceled my card and moved to a different credit card company, it just shows up again. LifeLock is not at all helpful in canceling the account. They read off all of the information to verify the account, I keep telling them I don't know anything. They just keep reading their script. No help. Norton is corrupt.

Pls. do not use LifeLock, save yourself your hard earned money, time and energy when you try to cancel, they say they will and then they continue to charge you. I cancelled May 2022 and still going through it. I called several time and last sept 28th 2022 to tell them the issue, they agreed with me, said they would refund and cancel my service...Called back today Oct 11th and guess what? They didn't! No refund and NO CANCELLATION!!! Going through credit card company now to start a case against them. They're supposed to stop this sort of stuff not instigate it. Dreadful. Shame on you LifeLock!!

I am posting this after 18 years with LifeLock. Lifelock started out as a true pioneer in consumer data protection. Initially, we were truly happy with their services. But... But what happened to them? We cannot recognize the service that USED TO BE quick, intuitive, practical and proficient in consumer advocacy. Now, they are just a useless bloatware sidearm of Norton antiVirus Corp. Their tier 1 (and tier 2) representatives seem to be exquisitely trained to exude almost sycophantic politeness, but sorely lack basic competence. This is maddening! After half-a-dozen phone calls (each no less than 30-40 minutes), prompted by my desire to find out why ALL our bank accounts have been disconnected from LifeLock monitoring service, it would be great to talk to someone who can actually understand the issue involved, right? I mean, monitoring their clients' sensitive financial information is the main purpose of LifeLock... one would think. Wrongly.

Purchased LifeLock's Ultimate Family Plus plan for me and wife. After setting up my account with representative on the phone I could not verify my wife's information. Called a second time and I was told to give it 24 hours to show up. Next day still the same, called again and after an hour on the phone with support we were told we get a call back in a couple days. Never received a call, we had call back again. Long story short after about half a dozen calls, we spoke to over a dozen support personnel. No one could help us, and we kept being transferred to others and we had to explain the issue each time even though we were told they were going to stay on the line. So, after about 4 hours of phone time with no resolution we had no choice but to cancel. It seemed no one had any idea how to resolve the issue. Terrible customer service.

I purchased Lifelock because my identity has been used in the past and twice this year. However, after purchasing Lifelock, they appear to be absent from doing the things they suggest. Today, I received a notification from CreditWise that my info was discovered on the Dark Web. That is an area Lifelock monitors but apparently did not make this discovery. I thought I would hop online and send them a message. Think again, I tried every link but was unable to chat with a LifeLock representative. If I can't communicate or they are missing things other companies find, that is a deal breaker. This is terrible.

I signed up for LifeLock after discovering that I was a recent victim of identity fraud, someone had taken out a $3,500 loan in my name and of course never made a payment. I discovered this when my credit went from 810 to 690 overnight. I signed up for LifeLock so I could check and monitor any other possible identity fraud. Ironically, the day after I created my LifeLock account I had some fraudulent charges on my Amex card. When I log into LifeLock and check the alerts it says "Good news, you don't have any alerts or notifications to review". The identity fraud doesn't show up, the credit card fraud doesn't show up, just a green checkmark and a message that everything is good. Obviously LifeLock is terrible at doing the one thing they are supposed to do. So I cancelled my autorenewal, so that after the first year which I already paid for the account will be cancelled and LifeLock won't get any more of my money.

I reported my identity theft to LifeLock because that is what they specialize in. Been paying for the service for several. Never heard. Facebook account was hacked and person racking up charges in my name. Never heard from Lifelock. Finally followed up and they indicate Social media account not covered even though unauthorized charges under my name. What does Lifelock do if they don't protect your identity and help fix issues.

Paid over $200 for one year. Saw something strange on my credit report. I called to ask a question. First was asked to enter information online. I did and got a ticket #. I was then told to call. I did and was transferred to a very loud call center in India where I spoke to a Iyesh who could not speak English well, could not help and would not transfer me to anyone whom I could ask some questions of. I asked to speak with the supervisor and after being on hold for an hour, had dead air for some time.

I am a 79 year old 100% Disabled Veteran and Legally Blind. I have been with Lifelock & Norton for a long time. It took only 5 minutes to sign up and when I don't need them everything is OK. I have needed them 3 times and each time I was told to take care of it myself. Today I called to update an expired credit card. It took me over an hour to verify my identity using voice, telephone and computer combinations. I answered question and furnished information over and over. I would say that it was the most customer unfriendly place that I have ever used.

I have had Norton Lifelock for 10+ years. I never needed them until recently, and they are not helping me. I have a joint checking account with my son who is in college through Ally Bank. Two fraud charges totaling $814.00 were deducted from the account. Ally was not refunding the money so I contacted Lifelock. They said they would not help because there is a possibility my son’s debit card could have been used during the fraud, and he is not a Lifelock member. This is a joint account with my money, and we don’t even know if the fraud involved a debit card. Lifelock looked for any opportunity to avoid paying. After being a paying customer for over a decade, it was very disappointing that they would not help me when I needed them.

LifeLock don't waste your money! My bank account which was registered with LifeLock as was my debit card which supposedly under their insurance policy supposed to reimburse stolen funds. So long as you don't voluntarily give out your information. Long story six months they made me sign affidavits go to the federal trade commission Police Department, jump through multiple hoops. In the end they transferred me over to the insurance department. Sedgwick denied. "We do not cover cyber attacks."

I had LifeLock for a while and then my Amazon account was hacked multiple times. I had accounts opened. I had accounts closed. It was a nightmare. Each time when I contacted LifeLock, I was told “the hack is not coming from the outside.“ This meant my Amazon account was being hacked by someone within Amazon but that is not something that LifeLock can catch. It only can catch other parties. It may work for some people but it did not work for me.

LifeLock was good company, but since Norton took over the Life-Lock it went down to hell. They are not keeping their promise and what they advertise every service you add extra subscription. I am with "Life Lock" since 2008. Never had single issue. They kept all the promise and services. Since Norton purchased the "Life Lock" everything went down the hill. Outsourcing call center to some weird parts of the world having hard time understanding their English. Some Asian lady removed my wife identity protection without my or her knowledge. Most antivirus company is owned by hackers and crook.

I was notified by a specific bank that my recent application for a credit card had been denied... The problem was that I did not apply for a credit card. LifeLock did not catch that fraudulent activity. When I called them they said that they dont catch everything... Always keep that in mind.

I initially purchased 3 accounts for me, my wife and mother-in-law. Noticed a bill to my credit card for $799 from NortonLife Lock which the upgraded to a family plan on autopay which I never authorized. Called customer service which was a waste of time because his solution was to send me a link by email which was going to charge me another $399 for a new account. When I asked for a supervisor he hung up on me.

My spouse and I were Lifelock customers for 5+ years. Recently, my address was changed on my credit card account, a change which was not initiated by me. I was immediately notified by my bank of the address change and despite closing the account asap, the fraudsters were able to steal over 200K points to make purchases. 5 days after my account was hacked, Lifelock still had not contacted me. When I called to ask the reason they had not notified me, I was told that there is a "delay" and that they only review 1 credit agency, Equifax. They were unable to explain the length of the delay, just that they do not provide real time information. We cancelled our coverages and requested a pro-rated refund. They refused to refund any funds so I requested a call from a supervisor. I was provided a case number and was told I would get a return call within 3-5 days. It's been a week and I did not receive a phone call.

Recently I made a decision to cancel LifeLock Advantage based upon two factors: A person made a fraudulent claim for Unemployment using my social security number. LifeLock did not catch this or send me an alert that this claim was being made. I learned about it when I received notice related of the claim seeking further information. When I reported this to LifeLock, their support was minimal - I had to find my own way to resolve this via state agencies and the internet. I was less than satisfied.

We had 2 LifeLock accounts that were paid by my husband's credit card. One account was mine and the other was my husband and our son. The credit card was automatically billed Aug 18. On Sep 3 we decided to split everyone up and use each of our own credit cards. We talked to a human who took care of it all and my husband was supposed to get refunds to his credit cards prorated. Then we set up our new accounts. In setting up the new accounts we made a mistake and ordered Norton & LifeLock because the website is very sneaky. We called and corrected that and my husband got that refunded and rebilled correctly.

I have been a Lifelock customer for years. I received an email renewal special for 239.99 for Ultimate Plus, but I had to call in to get it. Two different calls, totalling over one hour and the support team will charge me 339.99. I asked several times to talk to a supervisor and rep was unwilling to transfer. I offered to forward the email to them, but they said no. This is true bait and switch. I wonder if they get a bonus on renewal dollars?

I denied a Lowe's credit card and was denied because I was deceased. Someone at one time was using my identity. Norton's help desk had me on hold for 45 minutes and they couldn't help me, I was put on hold a couple of times and my problem was never resolved. I told them I wanted to cancel them and they continued to pull out of my account. I'm still struggling to get my money back. Up to today, my problem hasn't been resolved. Help desk is the worst I've ever had to deal with.

I have been a member of LifeLock for many. The service has gone terribly downhill. I recently had to call regarding a monitoring issue. The email I received, as well as the "red" alerts on my account on the website clearly stated my accounts were not being monitored because they were no longer connected. I called multiple times since I was unable to reconnect them myself on the website.

LifeLock has always been proactive for me. They notify me anytime someone tries to open a credit card in my name without my permission. I highly recommend LifeLock to everyone for personal use and for their businesses.

LifeLock is great. I had my identity stolen for several years not knowing until the person had late payments and the company contacted us we then found out. Life lock warns us of every activity that takes place on our credit.

Great for people who need help. Always there to help out if you need help with different topics. Knowing you're protected is a plus. Makes me feel good and safe. A lot of people don't know about this and should.

I have LifeLock thru Norton and I always enjoy going thru it to see how I can improve myself. I love dealing with Norton, I rate them as the best company for customer service and also for results with software.

Earlier this year my bank account was hacked and all of the money transferred from my Checking/Savings and Daughters Checking account into our Business account. ACH's were set up from there to be sent to 3rd parties. Luckily my wife happened upon this as it was actually happening because she was unable to log into one of the accounts and thought that was strange. While she was on the phone with Chase I thought to call LifeLock to see if there was anything they could do on their side, but there are no phone numbers to call.

This company offers nothing that the others, and any computer produced since 2010, don't also offer. It has deceptive billing practices and it is hard to extricate one's self from a recurring charge. The customer service center is obviously in Southeast Asia and the workers read from scripts.

I love LifeLock for my credit monitoring and reporting needs. No matter how often I check, I am always satisfied with the overall report. I also like when LifeLock alerts me on new entries and reports to me who initiated the report. It also makes me aware of changes to my credit report file on all three credit reporting companies.

I tried to purchase Norton LifeLock to start better monitoring my credit. I paid for their NORTON 360 with LIFELOCK Advantage for $24.00 mo/. The charges were authorized by my bank, but Norton will NOT provide a service. I've called 5x and they've told me that my account was on HOLD, but my bank told me it was authorized and they have my money. No one seems to have answers even when I talk to a supervisor. I feel completely robbed.

Called the other day to ask a question and the lady kept evading my inquiry by try to upgrade my subscription. I asked to speak to someone in the US, she left me on hold for a few minutes and then informed me there wasn't anyone in the US to talk to me. I promptly told her I was cancelling my account. Be aware they will not refund any money if you have monthes left. Definitely not the same company I initially signed up with. Very disappointed with their business practices.

Over the last several months Lifelock has rejected my password. I submit for a reset password, put in the same password and sometimes it lets me in and most recently has locked me out of my account. Was on the phone for two hours yesterday with three different customer service reps (all of which had poor English). Each one told me to reset my password. One gave me a case number. Finally got into my account after the 7th try.

I got my identity stolen a couple of years ago. So right then and there My husband and I joined LifeLock. Best decision I've ever made. Feel fully protected with them. Thank you Lifelock for always having my back.

Charging as much or more, and limiting services, agents available, and limiting hours of agents is not helpful to victims. It may keep your agents happy, but at your customers expense. Agents not reading closely the questions being asked is unhelpful. Agents also have attitude. Some helpful, others collecting a check and caring more about the check than the customer.

After paying my fee for decades, I encountered a first-time need to make an inquiry to LifeLock. I was meet with COVID excuses as to why I would need to wait for an unusually long time. After two days I received a bland, boilerplate response. When I have enough time to wait in a phone queue, I will be cancelling my account. Service Not Rendered.

So I signed up for Lifelock in February. Was denied access to my account for a month as a new customer. A month later I'm wondering why I'm paying this subscription. I call customer support. They asked me to confirm the color of a car without giving a VIN. This is after sharing address information with some random rep. Then, insisting that it had to be one of the options provided, he would not skip the question even though the public record it was drawn from was obviously incorrect. All were bad options or called on the consumer to tell a lie (that I didn't have the car). As a result the rep said I failed the authentication.

I received an alert about a credit hit that was not mine. This was the same alert that my credit card company alerted me to a day before. Since I was paying for LifeLock I set it to dispute the claim and they said they would look into it and call me when they needed more info or to go over the progress. After a while of not hearing anything, I called just to make sure that they didn't need something from me to proceed on this dispute. I was told when I called that they were still investigating and would contact me when they had more info. I was also told that "they tried to contact me several times before I called" which was a lie as I received no call or email from the company.

We have been LifeLock subscribers for years and other than having to call them about a credit card being compromised (yes, we notified them), we have not needed their services. A couple of weeks ago, I received an email notification regarding exposure of a password on the dark web which prompted me to request a verification code to see the entire password. I was unable to receive a verification code from LifeLock. Online chat lead me to a link to subscribe to LifeLock before they would answer any questions which prompted me to call the 800 number where I waited over 45 minutes to speak with a representative who needed to be stopped from reading boilerplate paragraphs about the dark web and finally opened the first ticket.

I appreciate all alerts. There is one that could be improved with additional info. I received alert that my email and at least one formerly used PW was discovered on the Dark Web as a coupled item. I changed almost all of my vulnerable passwords, but I need more info on how vulnerable keeping my email address is without hackers having access to current passwords.

I've been a member for years, and can't get Norton, I've asked about it several times and always get the same answer "We're working on it". I really???? We will be canceling before the end of March.... Your treatment of existing customers SUCKS!!!

I have contacted BBB about this company. They are a complete scam. They do not fulfill any of their policies, or customer service. My bank is also about to pursue action concerning their practices. It’s a shame to take advantage of people!

I have had Lifelock for over 5 years and never had a problem until I installed Norton 360 on a new laptop. Now I have zero access to my account. Seems norton didn't like how lifelock and decided to improve on it! They did a great job because nothing works anymore. My wife has had lifelock as long as I have but I didn't put norton 360 on her computer so she still has full access to lifelock. Interesting, my renewal comes up in 30 days for both accounts and I'm curious to see how lifelock handles procedure. Question for me is why did a good company like lifelock get involved with a terrible company like norton?

My experience is that it costs money to protect your home, cars, life, and things of value. But if that is what protect, you are skipping the most important element: your identification. Lifelock sets roadblocks against what thieves will do with your info to ruin your finances and credit. And both are really your foundation to living. Lifelock offers a trial in which you may sign up and use all the protection they offer to assure that when your id is stolen (and you may not know that until it is too late) Lifelock will immediately notify you and take action to stop the steal and protect you from any further intrusion. Protect yourself.

Usually I don’t have any problems when I call. The last 2 times I haven’t been able to talk to an agent. I know the wait times are longer, but 5 minutes + seems excessive. I know everything is blamed on Covid, but the question is, do you have too few agents, or the people that are working from home are not really working? I am trying to upgrade based on an email I received.

I was a victim of identity theft and someone used my information to file a false claim of unemployment. I reached out to LifeLock as soon as I found out. After long hold time the person who answered the call did not seem to understand and kept asking questions that would relate to a different kind of fraud. Finally we got to what was needed and I was sent a fraud kit which includes documents that need to notarized. I spent a few days gathering all the info and having the documents notarized. The cover letter give me the first option to submit these documents which is through a secure client portal once signed in. I signed into my account and did not see a portal to upload documents. I called again and after a 30 min hold the person again did not understand what I was asking. I asked to speak to a supervisor.

Long wait time to speak with agent, then got Indian who had very limited command of English and absolutely no understanding. Wasted time. If I ever had a claim, I suspect the customer service would be even worse. They need to hire some competent Americans. Indians seem to care less.

I have been pleased with the monitoring of my accounts and personal information after having been exposed in the Equifax security breach about four years ago. I am much comfortable knowing I have Life Lock monitoring for possible ID theft or financial fraud. I check my alerts and for the first time on January 23, 2021 I had an alert that my personal information had been used to apply for a checking/savings account with JP Morgan/Chase Bank. I immediately responded to the alert that I had not made any application or ever dealt with JP Morgan/Chase. Life Lock started an investigation.

Have been using computer apps for decades and this Norton-Lifelock Ultimate program and app simply does not work properly at all. Connections to transaction tracking sources are continually lost. The merger process is still not working after days of calls. Getting to tech support is impossible. Phone links are failing and "we are not authorized to make outgoing calls" to reconnect. Simply unbelievable. And this is a security product!

I purchased VPN service in December. I have had problems when VPN is turned on of it blocking a very well known and trusted national/worldwide site on 1 application. I personally have devoted nearly 4 hours on the phone/chats showing the problem while their techs were signed on to my computer. This does not count the time spent on emailing customer service, and time wasted turning VPN off and back on when I have the problem. I am once again waiting for a response from LifeLock/Norton. Most if not all of their technicians are offshore and it is hard to understand many of them, especially for me a senior citizen. I am very angry and disappointed with them at this point.

We've had LifeLock (highest $$$ level of service) for 2+ years now. We are a family of 3 (2 adults, 1 child), and one of us has had their identity stolen, so we figured it'd be a good use of money. Wrong! Of all the services/companies who should NOT outsource their customer service to another country....I'd say identity protection is at the top. Nevertheless, I've spent (in January 2021, just for example--so yes, it's recent) 1.5 hours on chat with folks who don't understand English well enough to understand my problem, don't know what the U.S. Postal Service is (live chat all happened because Lifelock keeps issuing warnings regarding a forwarding order with the USPS from 2020), and don't care enough to take ownership of a problem (after 1.5 hours on chat, two representatives--including an alleged supervisor--told me to call into the 800 number...just what I can't do while managing home schooling/meetings during a pandemic!).

The agent really worked hard to get my accounts working properly. My accounts were not working as two separate accounts. Only 1 was working and I could not get into my Ultimate Account. My wife's account was the only one that would come up when I pressed my account entry information.

I had LifeLock and Norton, then they said there was Norton LifeLock. I got it and now LifeLock doesn't do anything. Hours on the phone and now a complete nothing. It seems to me if they wanted to switch you over to Norton360 LifeLock they would find a way to accomplish it without the customer having to do all the work. Now I have zip.

The process was very easy to understand, and make choices to make sure my identity was safe and under a great company to trust with such situations. Thank you very much. I would definitely recommend your service to my friends. Have always had good interactions with them. Even when I call your staff is always very pleasant to speak to. As while as handle any issues I might have. And in a very timely matter.

LifeLock is to report when someone applies for Credit in my name. On 12/7/2020 another agency informed me of identity theft. LifeLock has not informed me since 12/1/2020. I’m still waiting to notified.

Have received notification that I need to reconnect my bank accounts. Tried repeatedly over several weeks. Kept getting message to try again later. After multiple attempts over that time, I finally was able to speak with a live person. Issue not resolved.

There were two accounts being opened by someone using my information. LifeLock flagged them and worked with me quickly to close down the fraud. I have been a member from the beginning and I am very happy I have stayed with them. LifeLock has performed just as they advertise.

It took me several calls with 30 minute plus hold times to upgrade my account to add Norton. The software was set up under the wrong ID and password. It took multiple calls with long hold times to resolve the issues. Poorly trained people keep forwarding me to other agents with long hold times between each call. My call was dropped at least two times. I wasted a day on a process that should have taken 90 minutes. I like the product and features but the setup and customer service is poor.

I need help so that my wife can get into her account with Lifelock. She got a message on her phone ** that her Arvest account had been compromised. I am very dissatisfied with the lack of service I am getting for the expense we have. Previously our experience has been great.

I just cancelled my LifeLock account and the woman, Amanda, had me on the phone for 15 minutes asking me questions and making statements about LifeLock. They didn't even have my current address?? How effective are they? The fact that they wasted 15 minutes of my time to simply cancel a subscription speaks to who they are. This is not worth the money and the service is horrible.

If you get scammed by a caller, you will get no help from Lifelock. At first, they sound hopeful, then you get their filing documents, and they are a true hurdle. They could have just told you at first, based on your description of the scam, that your loss would not be covered. Instead you have to complete mounds of paperwork, get no response from your filing, and when you finally reach an agent, they let you know that your loss won't be covered, since it was simply a scam you should have not fallen for. Apparently to benefit from your Lifelock coverage, you have to truly have your identity stolen, and the thief must run up bills that you are not aware of. Not much help for the premiums you have paid!

When I signed up for this service years ago they did a great job and kept in contact with me. I even added my disabled mother to my account. Recently I hadn't been receiving anything in my name from the company, but I figured it was due to me not applying for credit or making any major moves. Last week I was logging into my account to see if I could expand it to cover my stepdad as he had recently begun making some poor decisions regarding his internet presence and bank account. I was irritated to find that my name had been removed from my account along with all of my information and completely replaced with that of my mother.

I reported an identity theft that was used to secure a disaster loan from the Small Business Administration (SBA), date unknown. I discovered this from receiving a loan statement from SBA, addressed to "Hugh Keith **" showing the loan amount and the payment to be due on 8/1/2021. I contacted the SBA and reported the receipt of the statement, and, when asked by the agent to affirm that the last two digits of my SSN and year of birth, he read the numbers to me and both matched, so I affirmed that for him. He then told me that I was the victim of an identity theft and that I should call the Dept of Justice, the Federal Trade Commission, and all three credit reporting agencies, all of which I did. I contacted Lifelock and filed a report, reference no. **, and I was informed by the agent that I would be sent a packet within 24-48 hours to fill out and return to Lifelock to "restoration services."

Norton LifeLock Security Online notified me of a threat to my computer back in August and claimed it blocked and quarantined the attack. After that point, someone was able to remotely access my computer and steal money from a bank account and log in to online stores and purchase products using my stored details. I had run every scan that the system offered and it never found any other issues. The problem occurred again, yet no Norton response. I used another software platform last night to scan my computer and IT found the issue and addressed it for free. The below files/applications were found by the other software platform and finally deleted. Hopefully Norton can update their virus definitions as apparently these aren't included. It has cost me a lot of time and money that would have been saved if I hadn't been trusting Norton to protect my computer.

All I need is some help reconnecting one of my financial accounts so it can be monitored. I followed every step and I was unable to reconnect the account. I retried several times with the same results....NONE!

What more can I say than my accounts at one institution are not being monitored. Problems in the past have taken more than a month to resolve and it would be great to be able to talk directly with someone here in the US. Thanks. Joe

Today, after many years I decided to cancel. I tried to use the online option and of course was told to call 1 800 #. I spent 30 mins on the phone just to get cancellation started. My billing cycle ended on the 26th (1 wk ago) and I was told I would have to wait 1 more cycle to cancel. That means it takes them over 3 wks to stop my account. According to everything I've read, this is only the beginning of the run around. l'm posting this today to keep people updated on what I'm about to go thru to cancel my account. I will keep posting here every time I deal with LifeLock until all is resolved. WISH ME LUCK!

First I am 75 years old and not very computer friendly or savvy. And I feel that too much responsibility is being placed on the claim meant. With all the paperwork documents and notary etc.. I thought that I might be able to speak with an agent and explain my issue and take it from there.

Lifelock is a very serious company and helps me when I needed it. They care for you and do their best to help you. It makes you feel secure in these trouble times. There is also insurance in case of loss.

A legit credit check hit my account on Monday, September 28, 2020. I received NO notification from LifeLock until more than 24 hours later by email, then nearly 72 hours later via phone call message. My bank, who I make NO payments to (as I do to LifeLock) notified me shortly after the credit check. I reached out to LifeLock to understand why I got the notification so late. I was told they can't monitor everything. "I apologize for any offence. I was attempting to explain that we cannot provide instant alerts in all cases as our system monitors so much information and so many institutions that we must process alerts before they are received by our members. Not all banks or lenders participate in the instant sharing of information, but we always stress the need to alert our members as quickly as possible." I find this unacceptable. It appears the person responding, is not from the USA because of how they spelled certain words. The explanation I was given, in my opinion, is not valid.

Lifelock and Norton monitors the credit bureaus, credit score, dark web, credit cards, etc and anytime I apply for a loan, I get an alert asking me if I am applying for a loan.

Quality service with moderate customer service interaction and support. Could be more explanatory of various credit items, spec details, and other parameters for understanding their platform.

Lifelock software developers need to enhance the algorithm for reporting alerts that reflect recurring transactions like mortgages and car payments. I don't need alerts on those things every month. Also, since alerts reflect transactions that are 24 - 48 hours old, there is NO need to transmit them to me in the middle of the night.

LifeLock has monitored my credit and ID for several years. They have notified me when anything looked suspicious. I know that if my identity was compromised I have a million dollar policy to cover me.

Met with Joel ** and resolved my issue. Joel is a very professional and courteous person. Thank you. John

I have been with Norton LifeLock 360 over a year now. With the price you can't go wrong. For 9.73 a month covers my cell phone and laptop. Norton Lifelock notifies me when someone has ran a credit report on me, VPN hides when I am online, home or public. Norton is constantly working to protect me against hackers, viruses, knowing that my identity is protected is most important to me. I highly recommend Norton Lifelock 360 to everyone.

The rep did not care that I was just scammed out of $3800. She was ONLY concerned with up-selling me. Very off-putting. I filed a police report, cancelled my accounts, filed disputes, and spent over 30 hours dealing with the damage and trying to preserve my money in those accounts. All your rep cares about was lecturing me for telling her my line was recorded just as she said her line was recorded. Too freaking bad! Fix my issue. Accept my claim and restore my funds! I’ve been paying for this for years. It’s your turn to show me you care and will honor your $25k promise. Again, don’t up-sell when I was just victimized thousands of dollars and you’ve done nothing to fix my issue. #disrespectful #rude-service #uncaring David **

This company does what they advertise, have no complaints, always get and update on any transaction that they have monitored and fixed automatically. They bill monthly, and cover your entire family for around $60 per month, and provide a multitude of services, including a $1,000,000 policy should you be a victim of fraud or theft. I would recommend this company to anyone wanting a credit and account security service.

Opened an account with my SSN and was not notified by LifeLock. I have a free Equifax account and was notified. If my SSN is used to open a credit card account I should have been told immediately so I could choose to not allow it. Not worth the money if it does not work for my SSN.

Everyone should use an ID theft service in this day and age. Things are so fast-paced, it has given peace of mind not to have to constantly worry and stress over ID theft. A couple of times each month I will go into my individual account and take a look at things along with checking on my credit report and if by chance there is a problem I always have access to a technical support representative.

LifeLock sends alerts to me when suspicious activity involving my ID or social security number occurs. It also alerts me when there is a credit check, address change or my ID has been found on the dark web. There is also a service for the protection of minor children and social security numbers, for an additional fee.

I appreciate that I have the coverage in case of an identity theft situation. I do receive immediate notifications whenever there is a credit inquiry or suspicious activity on my account so that I can confirm if it was my activity or not. It's just a great peace of mind.

They have good introductory coverage and acceptable customer service, but their credit monitoring services are lacking and the process to include another member of the family is cumbersome. I have had a better monitoring experience with Experian's free account.

I feel safer knowing they are checking to make sure no one steals my identity and makes purchases using my credit cards or SSN. I have been using this service for over 3 years. They have a great reputation.

I have been a customer of LifeLock since 2014, with each year the rate goes up. This year my credit reporting STOP. I continued to get the message they were trying to receive my credit data. When I called, they first told me they would escalate to find out why I wasn't getting credit reporting--which also meant I wasn't getting credit monitoring. After a week, I called; they couldn't find anything wrong so they would escalate the ticket. When I called back, they said I would need to call Equifax to find out what the problem was? Not sure why I pay such a high annual fee but I still have no answer as to why there is no credit reporting or monitoring. On my last call, I ask to speak to a supervisor, and after 10 minutes she was still busy. Then they told me I would need to answer some questions, and if any were answered anything incorrectly, I would be locked out of my account. When I asked to speak to a manager, they hung up on me!

I called Lifelock because I wanted to merge my Lifelock and Norton accounts because I was currently paying separately for both. When I called in the agent was very nice but said I had to wait until the 8th of Sept to merge accounts. My question is why did I have to wait? He said it was because my Norton acct would run out on the 8th. So, I'm hoping when I call in today with my reference number they understand what I'm talking about and will merge the two accts and that I won't lose the info that I have already in my original Lifelock acct. The agent gave me the above Ref. number but no order number. I would like to say the agent Carlos was extremely polite and understanding and tried to do everything he could to accommodate me so please don't think he did anything wrong. I think he was following the rules and his hands were tied. I don't blame him for anything. I wish all agents were as nice and helpful as him.

I made three calls and two reps were inept, one told me that Norton was down, The third day and third call I reached a knowledgeable person, I am disappointed in the quality of your customer support. It has gone downhill.

Never, never, never use Norton Lifelock!!!! They have horrible customer service - all in 3rd world, off shore, minimum wage call centers. If you happen to get lucky enough to get an agent that actually knows how to and actually does transfer you to the United States, it's just an operator that promptly transfers you right back to another 3rd world, off shore, minimum wage call center who wants all your personal information. There is no number to call the US corporate office to complain. Norton lifelock corporate policy "Too bad, so sad, we already have your money." Horrible, horrible company.

I would never subject anybody I know, even my worst enemy, to your terrible customer service! You have a joke for a company and to say you care about your customers is a HUGE lie! When a letter I wrote to your corporate office on April 26th goes unanswered for over 3 months I can tell you really don't care! (I know you blame the coronavirus but the office I sent it to is in Arizona and I have a friend that lives near there and he has told me that, until recently, things were pretty normal)

My bank changed its banking system. When this was done, about 6 wks. ago, I lost Lifelock’s Transaction Monitoring. When I contact my bank, they tell me it is up to LifeLock to repair. I have contacted LifeLock many times, and all I get is a runaround. I am close to cancelling my LifeLock acct...If they cannot get this matter corrected, how good will they be if I have a Serious financial problem??

Spent too long waiting for customer service to pick up, then spent way too long answering a multitude of random questions that started to feel like they were phishing and might not be a real LifeLock rep. Asked for a supervisor, no luck there either. Never got to delve into my issue. They used to have great customer service in past years, that is gone.

My identity was stolen. It is nearly impossible to get someone on the phone. Said they would send me info I never received. Multiple emails got me a response that I don’t qualify for help. No notice that my identity was stolen. Nothing. My employer figured it out and is helping me much more. Waste of money on Lifelock.

I contacted LifeLock customer service to ask a couple of questions about current Ultimate Plus members and getting the Norton 360. I was told that I was not eligible for the Norton 360. I ask why and was unable to get an answer. The customer service rep was in the Philippines and had a very thick accent and she spoke very fast. I told the Rep that I was hearing impaired and to speak slowly but she did not listen. I finally thanked her for her non-help and ended the call. I had asked for a customer service rep in the USA and she told me the USA offices were closed because of COVID 19. I also asked to talk to a different CSR and she refused to transfer me. I still haven't had my question answered and probably never will. I would like to speak to a CSR supervisor.

This is a waste of time. Could not get answers to my question, no answers to any of my questions, still have no idea about my bill & why it is so high to renew, when I called I never got to talk to any one. Did not get email, no response.