LifeLock Reviews

So far so good. For me, it is just knowing I have an extra set of eyes monitoring my information. I watch all of my statements closely myself, but knowing LifeLock is there for support is reassuring.

I like the fact that you let me know each month when nothing was out of line. However, one time recently there was a breach of privacy encountered. I placed a call immediately to be reassured that it was with Blue Cross Blue Shield but on the East coast. I had not dealt with that company ever and was admonished also not to do so.

Since I joined LifeLock, I feel safe with all of bad stories you hear about people. It is informative on many subjects. Anytime I have a question, customer service always tries their best to help answer my concerns. I recommend LifeLock.

Thanks for your service and calling when anything seems different, that relieving to me.

A text alert from Lifelock told me that my social security number was used to open a Sprint account. I called the Lifelock team and a member called Sprint to check on this. My number appeared when numbers were transposed by mistake.

LifeLock is everything it is advertised to be. It has contacted me numerous times (gratefully) about identity theft attempted, predators in the locality (which I have shared with friends living in the vicinity listed). I am glad to have it.

The e-mails I receive from LifeLock have a subject listed, but the body of it is nothing but gibberish. I complained of this to the representative at LifeLock that I was speaking to and she was to look into it. But I've heard nothing further.

LifeLock is fantastic. On a few purchases and applying for a new credit card, I received a phone call or saw it in my email that activity was not normal. After talking with the tech person, I verified that the transactions were made by me. GOOD LOOKING OUT. THANKS.

I am not always by my computer, so when I receive a text message that I have an alert on my account, I can instantly call LifeLock and they will explain the reason for the alert to me. The customer service associates are always friendly and more than happy to assist me in every way. I appreciate receiving the emails regarding my account but I always have my phone with me and receiving instant texting particularly if it is a situation that needs my immediate attention is great relief and give me a tremendous amount of security.

Help to contact creditors. The service is important to me as it resolves problems - a very valuable asset when your problems get overwhelming.

I recently opened an in-store charge account to take advantage of a sale. I opened the account, used the card, and within about fifteen minutes received a call from LifeLock to verify my actions. I was very pleased with this timely coverage of my activities, ensuring that a fictitious account was not being opened and used in my name. Thank you LifeLock.

I am the most pleased I can be with the speed with which LIFELOCK caught the beginning of my identity being stolen. From the day LIFELOCK informed me that my identity had been stolen and took over the investigation it took less than a week for everything to be settled. I felt great relief knowing someone was there to help me through this situation. I am telling everyone I talk to about the great service and value I have with LIFELOCK. Everyone needs this service to protect their identity.

We are very careful with our financial and personal information. LifeLock has given us an added level of protection, security and general peace of mind. We appreciate the notifications relating to activities concerning our credit card and bank activities and about "bad actors" in our geographical area. LifeLock has kept us safe!

LifeLock sent me a notice asking that I verified that I was aware that new accounts were being opened in my name. I did not open any accounts and LifeLock assisted me in having the companies not open the accounts. They also made me aware that I should put a fraud alert on file with the three major ratings companies. In this way, I will be contacted if someone tries to open a account using my identity. I was very pleased with their assistance in preventing my identity from being used by someone other than myself.

Since joining LifeLock, I have had only one instance of someone using my personal information but LifeLock notified me promptly and made it so easy to provide information stating that I was not the person who submitted the information. I feel much safer having LifeLock protecting me!

Lifelock immediately notified me when I opened a credit card account.

Information sent has been most helpful and comforting.

BETTER TO BE SAFE RATHER THAN SORRY IN THIS DAY & AGE. This is indeed an outstanding service that "everyone" should have for protection.

As a new member of your service I am very happy with the service you provide. I do feel safer knowing that you are there to prevent a breach in the safety of my finances. Although I do know that there is always the possibility that some hacker can do so. Your Company makes it harder to do and makes me feel more secure. Thank you.

So far I'm perfectly satisfied with LifeLock and so is my husband William.

Since I joined LifeLock, I have peace of mind knowing that they are monitoring my financial security. I appreciate their honesty in explaining when it is appropriate to contact the Credit Reporting agencies to ensure that I am fully protected.

Any time I have opened a new credit card, home equity loan, or bank account, Lifelock has contacted me within 24 hours to make sure it was really me. They're right on top of watching my personal data.

I recently found out I have fraud on my credit card and when I tried to contact Lifelock to ask questions on this issue, I was unable to get through on the phone due high volume phone calls. Waited twice for 10 minutes, not answer.

I always have quick answer when I call LifeLock and now I am getting to trust them to protect my identity in the future.

I am very Happy with your service. I am not so worried about fraud anymore. I feel safer now. With everything going on nowadays you get scared about somebody stealing your hard earned money.

I have been very impressed by the service I have received through LifeLock. Sincerely, I would not wish identity theft on my worst enemy. LifeLock gave me a sense of direction and a plan of action when I was drowning in the fear associated with the heinous crime of fraud. Their associates truly had compassion, and at the same time, were extremely professional and capable. I was involved in 3-way phone conferences and received sound info. Very pleased!

When opening an account, a phone call or notice on my computer follows very quickly. Fast reply!

I've noted that the monthly credit score shows scores from April of this year. The only score that seems to be updated is the Transunion score and it shows that my score went down in August. I contacted Transunion but they could not tell me why.

I am very pleased to be contacted by phone and internet, but especially by phone or mail of potential threats. Your company is very prompt and polite in resolving problems. Thank you.

I have been very pleased with how quickly I am notified of anything in question.

They keep watchful eye on my personal credit movements and inquiries that I might be presuming and alerts that protect my numbers that are attached to myself and my wife accounts. Not only that, they keep the neighborhood safe from register elements that the judicial wants us the citizen to know. In general, I hope that LifeLock itself is never compromised!! Thank you for being there for your clients! VIP Amarillo Tx.

Excellent coverage, recommend you to everyone.

I am made aware each time I open a new credit account that they are watching and contact me to find out if it was my choice to do so or not. I am alerted both by phone and internet so that I do not miss any intervention on their part. It's comforting to know they are alert to these things!

I think you are amazing. Response time is immediate.

I have only talked one time with a representative with LifeLock. She was considerate, respectable, and answered my question. I was very impressed with her knowledge about LifeLock. Great customer service. I really can't write much more because I have only spoken once with a representative. She checked on my status and everything was in good "protected" order - and that's what I wanted to know.

Service staff is always polite and positive. They are quite helpful when I need to travel or am concerned about compromised credit. I recommend LifeLock to my friends and relatives. I have been with it for around 5 years and it has been a relief to know I will be notified of problems with my resources.

They are the best and well worth it. They make me feel safe and they are professionals and know how to handle the issue fast. I tell all my friends about LifeLock.

We received calls two days in a row that we had suspicious activities and each time I called in and the LifeLock customer rep. could not find a record of any suspicious activities and zero on the days that we had been notified about. This really is concerning and decreases the accuracy and confidence that we have in LifeLock to be on guard for our identity and security. He told us "Maybe was just a mistake. This does happen." - not good reply.

I have not had any problems with LifeLock. Anything comes up they take care of it. It's a worry free experience for me. Thank you all.

I am very pleased with the warning posts and the verification process from the very efficient employees. It is wonderful to feel that one is protected with LifeLock services.

So far, LifeLock has caught every change that I knew was made to my information within hours.

Not long after joining LifeLock, we went to open up a new credit account with a local business. This is when I found out it really does work. We were not able to open the account without contacting LifeLock and speaking with them and giving special information which was in our file. After this very intense process, we were able to open the account. They also did a follow up call to us. We were so relieved to see that LifeLock does watch out for their customers. That they do protect our information. I feel very protected with my LifeLock Account especially with all that goes on every single day. I would recommend them to everyone we know and we have.

They called me immediately when there was a problem. I resolved the problem and was thankful for their concern.

Before we left on a vacation earlier this year, my wife insisted I do something to protect our assets. The simple solution was LifeLock! I was able to get us covered in less than an hour and enjoy a well earned vacation.

I've been very pleased with my experience with LifeLock. They have been true to their word, and that's all I ask.

To date I have been very satisfied with every phone interaction I have had with the folks at LifeLock. They have been very informative, helpful, and pleasant. I appreciate their every effort to keep my personal information secure and will continue to use them in the future.

After calling in as requested I was informed of the problem. The problem was handled quick and very efficiently. I was placed on a eight year fraud alert list. I am completely satisfied with your service. Thank you very much.

The mistake was mine and it was quickly corrected. Thank you for your fast notification of this item.

I was disappointed to learn that I could not obtain a credit report through LifeLock. I think you should offer an annual report for free, one that includes the three major reporting agencies.

I was notified that my Social Security Number was being used to open a bank account. I was notified very timely and when I call LifeLock the staff member helped me and did calm and reassure me. The resolution was very fast and I am very happy with what was found out, and my identity is safe. Thanks to everyone who worked on my case. I never would have know about this incident without LifeLock.

Excellent monitoring. Very pleased with the alerts and resolving the issue. I have recommended LifeLock and recommend the monitoring regardless to whether they are a victim of identity theft. I am very pleased.

I am very happy with LifeLock in every way possible. I feel safe and protected knowing that they are always there!!

I am very satisfied with LifeLock. They are always helpful and always helpful with any questions or help I have needed.

I have received a letter regarding a medical record breach. I contacted LifeLock to advise them of the issue. LifeLock advised it would not be a problem if I also used the company that offered 2 yrs. of paid protection from another security company. I have tried and tried to reach a person from that company to go ahead with the offer. I still cannot get anyone. It is nice to know LifeLock has us covered. And we can get on with our lives.

I have been very pleased with the whole application process with your company. Your customer service reps are very courteous and understanding. I will be telling everyone I know about how secure your company makes me feel about all of my financial activities.

Very happy with LifeLock and would recommend them.

This is a good company identity protection.

Someone used some of my information to try to open credit card accounts and other accounts. LifeLock alerted me to the first one and helped thru others.

Someone tried to open up a credit card in my name. LifeLock stopped it. They took the time to investigate and took care of protecting my credit. I can't say enough good words about LifeLock! They are awesome! Thank you LifeLock!

I was extremely with your follow up to my request to a card. I received an alert that someone was checking my credit report. It turns out that I had requested a card with Land's End, but a Bank was checking my credit report for them. This was cleared up and I received a card from Land's End.

I like the way I was notified when someone including myself used my credit to make a purchase.

I applied for a credit card from Sears. LifeLock notified me that a credit card was applied for in my name. I am very thankful for this because I now know that if anyone applies for credit in my name LifeLock will notify me. Thank you!

I like the way them keep track of my charges. I am called every time I try to get credit.

Someone used my name and social security number to try and open a PayPal credit account. I did not authorize this action. Your team got with the PayPal security folks and immediately went to work to find out what happened. I am so pleased with all the efforts that you all went through to get to the bottom of this and get the issue resolved. My husband and I are very happy with this service.

The people who worked with me were very well prepared to accomplish my request for LifeLock. They took me step by step to set everything up and gave much support.

So far I am pretty impressed with the service I have received. If someone uses my information Lifelock sends me various alerts. They keep me well informed.

The representatives with whom I've spoken on the phone are very knowledgeable and polite. They provide reassurance when solving matters.

I am satisfied with your service.

Thanks guys, for your id follow up on several fraud attempts to obtain credit cards in my name.

I recently received notice from Medical Informatics Engineering that my personal information had been hacked among millions of others. My investment accounts had already been protected under my basic LifeLock plan. However, my bank accounts were not protected... I immediately signed up for the Ultimate Plan to protect those accounts. When I later viewed my account, I found that only two of my bank accounts were listed under Protected. The others were still listed under Bank Accounts, including two of them that were also listed under Protected.

Nothing has happen yet that we heard of, we are glad to report. Also it feels good knowing our I.D.s and all are more safe. Thanks.

So far I don't have anything to complain about Lifelock, but honestly don't have anything to compare it too either. I do find it very helpful and my husband and I both feel that this company are looking out for us.

LifeLock sent me a warning when an account was opened in my name. I opened the account but I am happy to say that LifeLock was watching my account for any unusual activity.

An account at a local bank was opened using my personal information. I was notified early Sunday morning that a LifeLock alert had been issued. On Monday, I verified that the account was opened legitimately by an authorized investment group. However, it just as easily could NOT have been legitimate. My husband and I appreciate the peace of mind knowing that LifeLock is always watching our backs.

Informed immediately of suspicious activity on one of my credit cards. Took immediate action regarding same. Kept in constant contact until problem was solved. I was kept completely safe and mentally calmed.

I have been very satisfied with LifeLock since I have been with them. If I have a problem they are right on top of it and help me immediately.

Though I appreciate the added peace of mind with having LifeLock's most costly membership, it's annoying to regularly get duplicate alerts for the same transaction. For example, this morning I received an alert that $560.00 was withdrawn from my BofA checking account two days ago. I logged in to my account and responded that this was me. Ten minutes later, a duplicate alert arrive to my phone and email, thus requiring me to repeat the same effort that was clearly superfluous. This happens often. Also, recently, a $450 alert was sent for Four Peaks Brewery when in fact it was Four Peak Towing. Really? How could you get that wrong? Finally, two suggestions: 1) Enable iPhone touch ID for access to the app and my account, and 2) speed up the transaction alerts from 2-3 days to one day. If something is indeed fraudulent, three days is too late to find out!

LifeLock sent me an alert before I had any idea that anything was amiss. I immediately began my own inquiries, and with LifeLock's help appear to have shut down the activity without suffering any financial loss or damage to my credit.

I have subscribed to LifeLock for a few years - a good insurance policy I thought. I got a text message from them in August which revealed that someone had my personal information and charged $1500 and opened an account at a phone store. In order to prevent the bastards from doing more damage, I enlisted the help of LifeLock and put several preventive measures in place that would prevent this from happening again or ruining my credit. They were so very helpful and understanding and walked me through the process. I was even assigned a representative from the company for now and any future issues. I recommend them HIGHLY. I was so glad that I made the investment in them - well WORTH it!

I am extremely happy with your service. I could not be happier. You are always on the ball and contact me when there any indication that a breach may have occurred.

I was in the process of refinancing my condo. Almost instantly I had an alert from LifeLock. Someone was checking my credit score. I was very grateful that LifeLock was on the job. I signed up with them earlier this year and was wondering how often they were monitoring my account. I responded to LifeLock asap to assure them that I was refinancing my condo with Quicken Loans and that they would be checking my finances.

Removing my husband's name after he passed away. Your customer service was superb!! Thank you!

I am very happy with LIFELOCK... I have had one alert that they called me at home but was not home at the time and was slightly disappointed that they didn't call me on my cellphone.

Alerts are very reassuring. Also, 3-Bureau credit scores on a monthly basis are informative, and helpful financially. I have Ultimate, and feel it is an excellent program.

Very pleased to have had my experience with LifeLock. I think you are on the ball and watching over me credit for everything. Thank you very much.

I have received services from TruGreen for many years now. They have kept my lawn looking beautiful. From taking care of any critters that might seek to damage it to making sure the grass grows beautifully, TruGreen has responded to most of my lawn care needs. I appreciate their reliability and competence in maintaining the grass and trees and their promptness of service.

I recommend Lifelock to all my friends. I have been very satisfied with their service. The few times I have contacted a customer service rep regarding the few alerts I have received, I have received excellent help.

My experience has been a real joy thank you so much! I would recommend LifeLock to everyone. I feel less stress not having to worry about my accounts knowing LifeLock is on the job.

I have LifeLock and I use it. LifeLock send updates and I check them out. Thank you for the great service.

The support I received at Lifelock recently when someone was trying to use my credit information to open new accounts was better than good, it was excellent.

I'm confident that my identity is properly policed, i.e.: when I bought a new car last week, I got a notice of the transaction for me to approve or not. One problem keeps coming up, though. I get notices that LifeLock is unable to communicate with my financial institution, and need to simultaneously log onto my bank long with LifeLock so they have the ability to monitor my transactions. Fair enough. I went through the process - three times. Kept losing contact with my bank. Finally spoke to a LifeLock rep, and apparently what happens, is my bank, as a security measure closes that connection, hence the repeated emails. She acknowledged that it was a problem with no apparent answer. Now when I get these messages, I just delete them.

We look forward to our notice each month that our credit cards, etc. have not been compromised. On the other hand, we are grateful for the notice when there has been some business on our account -- even when it is because we have opened new accounts.

I had my identity stolen and did not know it until I went to pay my taxes. Once this was cleared up I contacted LifeLock and they have helped me to find other attempts to use my name and good credit rating to obtain goods and services. LifeLock alerted and then helped me to walk through the necessary steps to clear my name and my credit. Without their help my credit rating and reputation would be in a shambles. LifeLock has been a "strong warrior" in my financial defense. They helped me time and time again and then we worked together to shut down any likely abuses for the next seven years. Thanks, LifeLock!

I've been work Lifelock for some time now and I feel very secure. They are a top notch company and are on the ball on checking out happenings that they feel are suspicious and you get notified of such happenings. I would recommend them to anyone.

When out of state on vacation, we opened a new credit card and before we left the parking lot, LifeLock called to verify that it was us. I was very pleased.

Alerts are keeping me aware of my often frivolous buying habits online. I also depend on the alerts to remind me to pay the rent. A curiosity: why alerts on transactions within my own bank accounts? Those puppies are automatic.

Highly inadequate. Requested verbal information on plan differences. Received pat answers and instructions to look up the website.

I am a fairly new member, but my experience so far has been very good. They are good about communicating with me and have kept me informed of the status of my membership. It certainly makes me feel more secure knowing they are protecting my interests.

I am on a trial and have not been using it long enough to give a good review. So far I would give it 5 stars, because everything I have seen leads me to believe that it could be very helpful and keep you from having your identity stolen.

I feel very secure knowing I get such a quick response when there is any activity on my account on inquire on credit check, makes me feel so much safer.

I called about coverage and the telephone assistant assured me of my coverage and explained to me about what was covered. It settled my questions and concerns. Also I had called about the price which was reduced because of AAA.

Victim of Identity Theft, along with fraud alerts, customer support was great. I would NOT be sleeping well at night or any time during the day if LifeLock weren't protecting me and my husband. I view them as the door between us and the thieves trying to gain entry every which way they can.

On 9/21/15 I was victim of credit card fraud. My credit union's fraud protection unit called me within ONE hour. I called LifeLock to notify them. They didn't even know about it! That about says it all.

I have been very pleased to have LifeLock. It makes me feel more secure in my business dealings. Keep up the good work.

I had applied for a credit card from Lowe's and the lady from LifeLock called to verify if I had applied for a Lowe's Credit Card. I told her that was 87 years old and I appreciated the interest that LifeLock took in me..

I had my identity stolen about 3 years ago. I went to the Sheriff's office to inform them. They sent me to my bank. I went there. We put red alerts on all our accounts and they suggested I get in touch with LifeLock. Best suggestion I have gotten in years. I recommend them highly, as they have stopped many people from trying to use my information to get credit in my name. Thank you Lifelock.

At least 2 times, I added my wife, Elisa **, to your service. She was cancelled both times because there was not enough information. The last time, I went to my account and added all of the information. At the end, it said I did not have a credit card on the account to pay for the Lifelock service. I could not add the credit card to your account because I receive your service from American Online. I went back to AOL and had a difficult time with them. PLEASE HELP ME. Thank you.

I have been at peace & at ease with Lifelock. They have proven to be cooperative and helpful. I feel confident that my personal information is protected and safe. Bravo!

I joined in July. I have not yet received a monthly report! I have inquired about this before and have received no answer! Please look into this issue.

Could not live without, great.

I have always gotten help right away. And I get to talk to a live person. They answer my questions right away. I really appreciate your service.

You notified me to let me know of recent activity after I purchased my iPhone from AT&T. I am thrilled to have you in my corner.

On September 20, my wife and I upgraded our iPhones at the Holland Verizon store. The transaction involved reviewing our credit scores by the salesperson. Within one minute of the credit inquiry, I received a call from LifeLock, advising me that someone was trying to get into my credit information. Even though the credit inquiry was authorized by me, I felt reassured that LifeLock Really Works!!

I found that the alert about my credit came to my attention very quickly and was a high priority with Lifelock until it was resolved.

I just like the peace of mind provided and courtesy of the staff.

I have had an account with LifeLock for roughly six months but have not logged in due to frustrations with the log-in process. LifeLock should consider implementing a simpler log-in process.

I was totally surprised when I received a phone call from LifeLock after being out shopping with my husband. I was invited to open an account that has no annual fee and is able to be used at three different stores, so I accepted the invitation. When I arrived home, there was a message to please return their call as they were questioning this action. I called and answered a few questions and was on my way. They were happy to know that it was I who had commenced the activity under my name. Thank you, LifeLock for your attention on my behalf.

Very, very pleased with the accurate & speedy follow-ups. Would tell anyone to consider LifeLock.

My computer was hacked. Called LifeLock that night to set up LifeLock. The very next day the hacker tried to set up accounts with my info. THANKS LIFELOCK!!!

I resisted purchasing identity/credit protection services because the research I had done proved that the protection and information could be done for free by using online data and other tools. However, what that research also revealed is the time commitment required to do all that. Creating a seamless and functioning identity-protection system that way was more than I was prepared to commit to. LifeLock provides all the protection and information I want, for a very reasonable fee, and our experience with it has been 100% positive. Well worth the money, and I recommend it to anyone.

I am extremely pleased. I had previously been a victim of identity theft several times, even before LifeLock existed. Their alerts are timely and in depth, so I don't have to worry. I do less traveling now but I can have peace about it when I do. I worked very hard over the years to achieve a good credit score and I want to keep it that way.

Reported to me of credit check which I had made so all was well. Thank you for checking.

Excellent customer service personnel. Prompt, attentive, courteous, helpful. No pressure/high pressure tactics.

Security on my credit history and identity. I'm very satisfied with your company. Thank you.

Had my ID stolen. LifeLock took care of it for me. Just had to fill out some paperwork. My case worker did an excellent job in resolving the issue.

Have had nothing but good experience with LifeLock since I first joined.

On March 20, 2015 my husband, Bruce, and my joint income tax return was fraudulently submitted to the IRS. A LifeLock representative was with us throughout the six month process it took to receive our refund. Explicit directions were shared on each step we need to perform in the reclaiming process. It took us three weeks to even speak to an IRS representative. Several letters were received from the IRS. On two occasions the letters contained incorrect information. LifeLock's Maria** guided us through each step of the process. She was able to speak with an IRS representative when we could not. My husband and I have told many of our friends and neighbors. How thankful we are to be a part of LifeLock.

I have no complaints with your service but I am still waiting for the $50. M.C. Gift Certificate you promised when I added my husband, David, on 06/29/2015 to my membership. The original code was **, then changed to **, any chance I might be receiving this sometime soon????

LifeLock alerted me of an unauthorized use of my SS# within a few days. They stepped me through the entire process, including being on a 3-way call to eliminate the fraudulent account that was started. They also checked days later to make sure there was no trace of the account and any repercussions to my credit report!! EXCELLENT JOB LIFELOCK!!!

LifeLock contacted me too, and asked if I had recently applied for credit with a vendor. I had not. LifeLock rep took immediate steps to stop the application and help me review my credit report for any other unknown activity.

I was absolutely amazed when LifeLock called to inform me that my personal security had been breached. They were on top of the situation immediately. Transunion sent me a free credit report to verify if there were any other breaches to my credit information. Luckily it was good. LifeLock saved me from what would have been a financial disaster. Thank you!

Extremely friendly and helpful. I was a little confused, however, when there were several payday loans flagged. It seemed clear that the fraud evolved out of one episode that generated many contacts and I kept getting multiple letters and requests that seemed to be duplicates arising out of the same incident.

LifeLock notified me when credit apps started coming in and immediately notified the 3 credit reporting agencies of my social security number breach. They initiated and assisted me in every step of the way to deal with the problems created by this identity theft. They made a very difficult situation manageable. I have recommended them to my family and friends.

I contacted LifeLock to request my account be checked. I notified them that there was an attempt, via FB, to get me to pay money for a windfall. They were using the Department of Health and Human Resources as a ruse. They had some of my info.

I had a phone call from DIRECTV trying to sell me a service. I declined. I then received a notice from Lifelock that a credit check was processed on me. They found out it was DIRECTV. I did not give them any personal information but they already had it and ran a credit check. In my opinion they should not be able to do this and should be prosecuted for it. Without Lifelock I wouldn't even know about it. Lifelock is great.

After signing up with you in Jan 2015, I felt confident that with all the kudos from the tv ads, and radio, that I had made the right decision to employ you for ID protection. With ID theft on the rise, and having been twice a victim, I needed protection. With a question regarding my account and after getting an alert, I called in. I could not be found in your records!! (Three months in). Giving my SSN was also of no help. Frustrated, I nearly disengaged service, however, I hung in there. Again a communication was received from LL, this time my name is misspelled, and after one month and another complaint, again, it appeared misspelled. Obviously, your training lacks proper into the "newbies" employed by you, and I lost all confidence in your ability to further safeguard my accounts.

I asked why I always get notified that "Good news nothing has changed on your credit" when in fact three collection notifications showed up on my report ruining my chance of a refinance and a truck loan. I have been working on clearing them up myself now and do not know why I am paying for LifeLock. I have found a new more reliable Co that provides much more for less.

On Sunday, September 20 I opened a charge account with HomeGoods. By the time I got home I received a telephone call ascertaining that it was I who opened the account. I got a subsequent call and email. LifeLock is really on top of things.

Worth every penny. That says it all.

Upon buying a new vehicle, I was still sitting in the dealership when my cell phone received an alert from LifeLock that a Credit Check had been conducted. The Dealership Finance Manager was so impressed with the timing. He said that he was going to cancel a competitor's service and switch to LifeLock.

No one thinks someone will steal their identity. Heck I didn't. Really... Who in their right mind would want to be me?? So anyway this is how it happened. I let one of those fake D-Link reps get on my laptop. It hit me that dude wasn't really from D-Link and I unplugged him. Days later I joined Lifelock. All was well for a long time. I even thought about giving it up, cause nothing had happened. I am glad I didn't. I recently got laid off and the same day I start getting text alerts from Lifelock and yep someone stole my identity and was trying all kinds of stuff. Lifelock is doing the job they said they would. It is a pain in the ass but they know how to stop them in their tracks. I am out, What??? $25.00 bucks a month. Big deal. I am glad I stuck with them and they me.

I want to be fair and honest. LifeLock came out of the gate running and really helped me get a handle on the Identity Theft in front of me. Every phone call was directed to a live person... and a live person who could actually do something. They helped me lock down my credit reports, sat on the phone while I mediated with creditor, credit bureaus, etc. I was so happy to actually be getting valuable service for my dollars.

LifeLock monitors my transactions in those accounts I have registered with them. These include banks, credit cards and an investment account. I'm not sure what would happen if, indeed, I was a victim of identity theft as in LifeLock's advertising they say that no one can monitor every transaction. Is that statement a get out for them?? If something happens they might say "Well, no one can monitor"... etc. Not sure how really safe I am.

Lifelock is an amazing service. My identity was used to open a cell phone account and Lifelock notified myself and the cell phone carrier within hours of the transaction. The result was the account was closed by the carrier within 12 hours and no charges were billed to me and I am held harmless by the carrier and owe them nothing. Lifelock is worth every penny I spend on their excellent service.

I started with LifeLock during a time of extreme stress. My spouse of over four decades was dying. Left and right, major data losses were occurring. In my life, I had more to deal with than identity protection. I worked in computer security for a financial institution, and knew how real the threats, and thefts were very real. Unfortunately I also knew how they were not going to stop. I am disappointed in those we "think" protect us. I am disappointed that to feel somewhat protected, I have to pay for a service because justice is extremely slow, if it's seen in this area at all. These are the times we live in. I know there are those working around the clock, not only at LifeLock, but in our government doing their best to keep us safe brings some to justice and thwarting efforts of others. These efforts are not enough unfortunately.

I appreciate the support which I feel LifeLock has given me in keeping me safe from scams which seem to be too common in today's society. There have been several occasions which they have prevented use of my personal information from being used by others. Thank you.

I've had another credit monitoring program for a while now and they were very good at letting me know once a month that everything was fine. Now that I have had LifeLock for a month I have had more information about my accounts than I ever thought possible. It was funny, the first time I got an alert on my cell that something was going on with my accounts and it turned out good. All I had to do was confirm that it was me making the purchase - since it was out of my home area, it popped up with a big red flag. Now that's peace of mind knowing that LifeLock is there even if was just me.

I've been a victim of identity theft for nearly 10 years, and everything about it was a nightmare: having my SSN stolen, along with my personal information and then it being used off and on to open foreign accounts and commit fraud. It wasn't until I signed up for LifeLock Ultimate that I finally felt relief from the constant frustration of chasing a ghost who would never be found. LifeLock is swift when a red flag with any aspect of my personal information arises. They contact me both via email and phone, and I always receive a courteous, helpful representative who resolves my situation with one phone call, two at most. I will be forever grateful for LifeLock's service, because I would otherwise be dealing with every detail of my identity theft alone. Now I have the support and protection of LifeLock, and I haven't had many issues since becoming a member.

My information was sold on the black market but LifeLock picked up on it and my accounts weren't touched.

Question a new bank account using my information. Excellent question. Caught unusual banking within literally minutes of its appearance. Proved valid within 24 hours and cleared. Outstanding service.

Credit theft. Tried to open credit card accounts.

They do outstanding job of checking my accounts and reporting anything that looks questionable.

I have been a member of LifeLock for over 4 years now and I couldn't be more satisfied. I have been a victim of identity theft and LifeLock was there for me. Not only was I notified when someone tried to open an account in my name or tried to apply for credit but they were there for me to resolve the problems and help restore my credit. The people who work for LifeLock are professional and very considerate of what I was going through. They were reassuring that they would handle everything and that everything would be ok. I would have never known that my identity was being stolen if it wasn't for LifeLock! I always recommend LifeLock to family and friends. I could never be without LifeLock. It truly is a life saver. Thank you Lifelock!!!

Since becoming a member of LifeLock, I have had no fears of being targeted. I now have peace of mind. Thank you!!!

LifeLock sells itself as a must have, promising excellent customer service in the event of identity theft. That may be the case, I don't know as I have not been the victim of identity theft, but I doubt it. They have been absolutely awful in providing customer service to me, a person whose identity hasn't been stolen. They refuse to accept my cancellation notice by email. They send unsigned emails. They insist that I telephone them. They refuse to contact me by phone or mail. I don't recommend anyone use them.

It took 4 or 5 times to get somebody that could help me. First time I held on for 45 minutes and call on my cell got a person and they call alert dept and could not get anybody. Finally got Julia ** and she took care of me, she did a great job. Thanks to her, it is done.

I had to apply for SSI and my information was stolen. LifeLock has always caught the activity before it could balloon into a disaster. I have told my family and friends about LifeLock and will continue recommending them.

In two occasions I found that my identity information had been compromised and unauthorized users were attempting to obtain credit and/or IRS refunds fraudulently. I contacted a LifeLock representative and they were very knowledgeable and quickly researched the my case and were very helpful in assisting me to resolve the problems. In the case where a fraudulent IRS return was filed using my personal data, I was having difficulties obtaining an ID number from the IRS, but once LifeLock interceded in my behalf, I received the ID number within a couple of weeks. Based on my personal experience with LifeLock, I highly recommend their services.

All of my dealings with Lifelock have been fantastic. I feel very secure now! Job well done!

I thank LifeLock - has already saved my id, and I am very happy with the service.

Great company - I feel better knowing they are watching out for me. I have had only one time that there seemed to be an issue with someone using my identity and it turned out ok. The response from LifeLock and their follow through was terrific.

I signed up with LifeLock after my email account and identity had been compromised. I have been EXCEEDINGLY happy with them and feel the service is worth the cost. I've also had the opportunity to seek customer service and was very pleased.

LifeLock has made me sleep at night knowing that they are looking out for fraudulent activity which has been taking place and which I would never have known about.

Your last customer service person that I talked to was one of the best I've ever dealt with. Enjoyed talking to her. She couldn't solve my problem. I've called half a dozen time on this problem, nobody has an answer. Deleted the account and put it back in, changed my passwords. Still the same result. I know that there is an answer, just can't get anyone at LifeLock that knows what it is.

Someone tried to purchase a Verizon phone with plan in another state. LifeLock immediately notified us to determine if it was legitimate. They blocked the transaction and even arranged for a three-way conversation with someone from Verizon while it was under investigation. We are so grateful for LifeLock's attentiveness!

Lifelock saved my bacon. My identity was stolen and an online banking account was created in my name, which then withdrew over $40,000 from my checking account. Because of LL, I didn't lose a dime. Fantastic.

Every time I go into the website I am asked to reset my password. You evidently are having a problem getting into one of my accounts. I have called, they asked a few security questions & that was it. Still getting emails every day asking for further info???

The only time I heard from LifeLock was to give me addresses of local sex offenders. What do I do with this information? I have a credit card that watched over my account better than LifeLock. I contacted LifeLock by email and asked what was I paying for. The person I spoke with was very receptive. He explained when I purchased the package it did not include too much. I thought the amount $260.00 plus some dollars, would have given me more than what I was getting. I felt I was paying for something I wasn't getting. The bottom line: a less expensive package I agreed to..

It's been a great experience. I like getting the alerts, it gives you a good feeling to know they are watching it. I like the monthly credit score and chart. I like the fact that if something happens they have a crew to help you with a million dollar guaranty.

I received an alert that someone had applied for a phone online with my SSN. LifeLock alerted me, and the issue was closed in one week. So far, my credit report does not show any other applications.

I decided to terminate service on Sept 2. Despite receiving an email confirmation, you renewed my service on Sept 12 and continued the 9.99 monthly charge to my credit card. I had to waste time on the phone getting this straightened out and I won't know for sure if you have really cancelled my account and credited me for the 9.99 until I get my next credit card statement. The reason I terminated is that you did not notify me of a credit inquiry in July or August by Wells Fargo, with whom I was refinancing my mortgage. Two other services like you did give me this notification. (I have two other services free because I was the victim of fraud last winter-spring.) This oversight weakened my confidence in LifeLock, I am sorry to say.

How do I love LifeLock--let me count the ways. I have been an identity theft victim for three years, and I don't have the skills, time, or resources to go after the crooks like LifeLock does. I gladly pay them to do that for me, and they diligently have followed up on all my cases, including two with the IRS, when they were able to obtain information that wasn't given to me.

I have had no less then 6 fraud attempts to use my social security number to open an account and LifeLock saved me. They have followed up immediately, given me information and included me on 3 way calls to the credit bureau to make sure I had alerts on all my credit reports. I feel very safe now.

Your staff are very helpful. Follow up is great.

I am a recent victim of identity theft and LifeLock has given me a level of security that I am SOOOO grateful for! I feel more at ease knowing the Ft. Knox level of security on my identity and my personal information. I would give you 5 stars if not for the app problems I've had. Now don't get me wrong, I appreciate the ability to have LifeLock at my fingertips with the app BUT it constantly kicks me out and I have to login again repeatedly. Since I have activated the touch ID (which I thought would make login simpler) I have had even MORE problems with the app! I don't know what the issue is but I'm close to just deleting the app and only using my Macbook to login. I hope there is a fix for these problems in the near future!

I received an alert about a credit inquiry by a company I didn't recognize. My only account opening at the time was with Staples, but Staples was not indicated as connected with this company. I received daily emails on the progress of the inquiry, and in about three days, the issue was resolved. It really was Staples. As alarming as it was to get this alert, I was reassured to have it resolved so quickly, and of course, to find my identity had NOT been stolen. I would recommend LifeLock to everyone. The cost is well worth the peace of mind and security.

I am so very pleased with my experience with LifeLock. I recently purchased a new home and during the process of all the personal information being exchanged for the loan, I became uncomfortable, so I signed up with LifeLock. A month after the purchase I found suspicious activity on one of my card statements. The very same day I started getting alerts from LifeLock. It turned out that I had become a victim of identity theft. They were with me every step of the way to take care of everything we had found. I am certainly glad I acted on my "hunch" and signed up. It may have turned out terribly different if I hadn't. Thanks to LifeLock. I have peace of mind.

I had a concern when my credit card was used by someone in another country that was not authorized. I received your answer and understand. I also had a comment about your service in general. I receive an e-mail stating that all is well, however, my husband and I took out a substantial loan a few months ago and you never even questioned whether or not it was legitimate. I'm just beginning to question if LifeLock is really monitoring my credit.

LifeLock helped me to correct my information with credit reporting companies.

I feel safe having LifeLock, even though my identity has been compromised.

Alert investigation. Handled promptly & courteously.

My identity was stolen and used fraudulently as part of the Premera security breach last May. A dozen accounts opened in my name and existing ones used for purchases. LifeLock didn't detect ONE INSTANCE of fraud. After all the activity came to light, I even received an email from LifeLock saying "good news! No fraudulent activity has been detected with your identity!" One of those monthly routine emails. Now that was a JOKE!!!

A week and a half ago I received an alert from LifeLock concerning an inquiry about me. I did not recognize the name that appeared on the report and replied that it was not due to any activity on my part. LifeLock immediately began an investigation while keeping me informed as to the status. With no reconciliation through emails, one of their representatives called me; she was able to further identify the name of the company and I was able to say that I had opened an account with the company.

I was victim of ID theft in March and again in June of this year. About 8-10 attempts were made to obtain credit and credit cards at various banks and retail businesses... LifeLock caught all attempts and resolved them completely. We were in the process of buying a new home and I was concerned there would be problems getting financing... but no problems arose, whatsoever.

We are extremely satisfied with LifeLock and want to continue with this service. Our only concern was that when we purchased the new car it took two weeks to notify us that inquiries had been made against our credit.

As a victim of identity theft, I am very pleased with the service provided by LifeLock. It is well worth the cost of coverage.

Over a weeks period some criminal(s) obtained portions of my personal information and tried to open multiple credit accounts in my name. LifeLock was on it immediately and thwarted their plans. Afterwards they help restore my credit by assisting with purging the negative inquiries from my credit. I highly recommend LifeLock and sing their praises.

Ms. ** and Ms. ** would very helpful to me with this task. They are professionally and polite to me and I am really thankful for their help with this to get it clear.

due to customer report - one instance and cleared immediately. Value to me tops - the last 2 unknown involvement.

Chris is one of many excellent employees. My issue with billing was resolved quickly!!!

I have had Lifelock for several years and have been very satisfied with their service. Just recently I received an alert and did not recognize the business that had been inquiring about my account and told Lifelock "it was not me" that prompted the inquiry. They immediately took steps in resolving the issue and thank goodness, after research into the issue, it was legitimate. I was extremely relieved and realized at that very moment that if the time comes that I have a problem with identity theft, it will be caught immediately and I will be taken care of. Peace of mind is very comforting.

Every step of the way from phone calls, them monitoring and keeping me updated with issues, their investigational person who followed up numerous times until issue was resolved. A big thanks to Bonnie for that, their additional updated info in my neighborhood a big thanks for that. I am completely at ease with them monitoring any strange activity going on with my accounts.

After a lot of problems getting my wife set up, I was called by LifeLock and they fixed the issues, so all is well now.

I was concerned that someone had opened an account without my knowledge. LifeLock notified me immediately and was right on it. It all turned out well. Thank you for always being there for me.

Your agents very professional and great consumer advocates. Especially saw how they compared the incompetent and unconcerned credit card employees.

I have been with LifeLock for a number of years and am completely satisfied with the service/customer support.

Peace of mind. To always know you're there watching over all my accounts and personal information.

I received a letter from the IRS informing me that my tax information may have been compromised. I emailed LifeLock letting them know. They emailed me - they don't accept emails. And LifeLock never followed up. Very disappointing.

Your updates were slow - days after transactions occurred. If I have to log on to my personal banking to see what's going on, I certainly do not need to spend money on LifeLock.

I called LifeLock to cancel my account renewal scheduled for 10/9/15. I placed my original call somewhere around the month of June. I never received any confirmation of my cancellation whatsoever, neither by regular mail or email. Today, 9/24/15, I received a letter in the mail stating my account was scheduled to auto-renew to the credit card on file on 10/9/15. I called LifeLock again today inquiring about this letter. The person (Jeffrey) that spoke to me verbally confirmed that my account was cancelled and would not renew. However, he could give me a good reason as to why I received the renewal notice in the mail.