LifeLock Reviews

I want you to train the younger people who work there to understand how difficult working on a computer is for some elderly customers and if they have to take "a little breath" before helping them, it will work out much better for them and the older customer. The younger people may need a bit more patience, and a bit of understanding when they answer their telephone.

I should not have to go through hoops to change my plan. I have already been screwed out of $10, and LifeLock has it in mind to not change my plan until I cancel it completely. I hate you. I ** hate you. ** every ** one of you!!

After my mother fell ill, she asked me to cancel her account as she found the service useless -- which LifeLock refused to do. For four months after my mother died -- Lifelock continued to refuse to cancel her account and continued to charge her credit card. Even after several notices and agreeing to send paperwork to get it canceled and saying they would not continue to charge her, they continued to charge her credit card. After the credit card was canceled they continued to charge her credit card. When the credit card was canceled they sent threatening letters. DO NOT SIGN up for this service as it is impossible to cancel.

Service sucks. I would not recommend it to anyone. I will be canceling both my accounts as soon as they expire. Customer service was supposed to monitor my account and call me back. No one ever called back and my banking accounts since July or still not connected to my account. Service sucks.

I hardly know you. The other company was so expensive. You have made me happy. Perhaps we can work things out. Credit means a lot. You fix loopholes on identity that no one else thought of. Perhaps I will gain wealth with the practice of gaining health. It's important to have the right balance of movement.

Very rude. Customer service rep spoke to me as though I was an elderly dementia client. When I tried to explain why I was calling, as a result of a request from LifeLock, she interrupted me. I again tried to explain she again interrupted. It was not the experience I had thought to have w/ a service that costs as much as LifeLock.

I received an email from AOL/LifeLock indicating that my complimentary LifeLock subscriptions has been activated for Charles ** but when I called LifeLock, he had not been added. AOL stated once I submitted the request online, they can't do anything else to help me with LifeLock adding the complimentary person because it goes directly to LifeLock for security purposes. AOL has Charles active since October 25, 2016 and mine active since November 11, 2011.

Lifelock failed to monitor a mortgage loan and credit checks. I had to request a supervisor in order to obtain a refund from Lifelock. We were in the process of buying a home and we were never notified by Lifelock that applications for a home mortgage were being requested at a well-known financial institution.

Got informed about a potential credit card fraud as soon as I have answered no to opening questionable account 3 days later I was being placed on a conference call to resolve issue with merchant. Done. Gave me peace of mind. A five-star experience!

I was a LifeLock member since about 2005. I lead off by stating the only reason customer support is rated as a "4" is because LifeLock never contacted me with advertising and cancel my membership quickly. That said, the overall service is not as advertised. In the beginning, service that was advertised was what I received. Once LifeLock started tiering their services is when it went downhill. Spending several hundred dollars a year, one would expect a simple mortgage application would trigger one of the so called alerts you see on television, but that did not happen.

I've been less than satisfied with LifeLock since I joined. I added my wife as a member and, she had no "profile" like I did on the site. Even though she was connected to my account, I couldn't add her credit cards and she wasn't afforded the same benefits I was - even though she was paying exactly the same amount. Then, when I tried to cancel her off my account (after 5 years of, basically, what I felt was wasted money), I had to email the company to do so. I searched the site *everywhere* to find a "remove additional subscriber" button - to no avail. LL should make it easy to remove someone from your account on the "Manage Account" screen. Making it difficult doesn't dissuade subscribers from removing people or unsubscribing. It simply makes existing users angry at the company and feel that *all* you want is our money by making it difficult to "get out" when someone's made the decision to do so.

LifeLock saved us when we had a hacker, hack into my husband's account. We got our money replaced back into our account. I always get alerts when something is not right. They are always on top of things and ready to fight for you! God bless you LifeLock!

Purchased LifeLock to monitor my credit but after they missed 3 fraudulent credit applications and 6 charges to my debit card. Luckily I was notified by the credit card companies and my bank. I see all they were monitoring was my payments to them...

I've never applied for membership. Give me my money back you took without my approval, and you are a identity theft company. Wow, because I never heard from you on email or mailed, until now that you are trying to get a payment.

I cannot understand why anybody would take this company seriously. They don't really protect you. They just keep looking at your banking statement and your credit card charges and keep asking you if you have made a particular payment. Accordingly, they kept bugging me with each online check payment and each credit card charge above $500. Because their software is so very primitive and doesn't learn anything, each month I had to respond to them for every periodic payment I make over and over, and over again. The contract they make you sign, frees them from any responsibility. They do take your money however. I used them for a little over 6 months and finally dismissed them.

It is a blessing to have LifeLock watching our backs in this complicated age. Attempts to open fraudulent accounts were caught and conference calls arranged with banks to clear those issues. But equally important to us are our feelings of trust and security which we find priceless. Thank you LifeLock!

I spoke with LEAHA today in reference to the alert I received. She was so very helpful in resolving my issue. She is such an awesome asset to your company. Gave me peace of mind & this goes a long way just having this peace of mind. Excellent, very commendable, outstanding services! Again, THANK YOU!

Up until LifeLock upgraded their service it was a superior company and a joy to use. Now after their upgrade no access to my account. Customer Service has been contacted by phone and email and the situation has not been resolved. My browser was upgraded as specified (went from IE 12 to IE 11). No results!!!

Anne **, Robert's wife. We received an inquiry which I answered that we had not applied for a credit card from US Bank. You notified us that you were investigating this.You sent emails and left phone message. When we called and talked to your female rep in Texas, she was very pleasant and helpful. Results: Robert applied for credit card at Ralph's Market and did not realize it was thru US Bank. Thank you for your assistance.

Shawna was the representative that solved my problem. She was very professional and also very efficient. I Got an email notice requesting a call and the entire process only took about 15 minutes. I couldn't have been more pleased. The most important thing is that I now have peace of mind. The service was great.

I appreciate the continuous monitoring. I feel very safe with my identity. They are always on top of all transactions done. I am very happy with the service I get from LifeLock. I would and have recommend them to all my friends so they can feel safe as well.

For the past 6 years, I have paid for LifeLock Protection. I called today to find out if I needed additional protection from another company for my security. Imagine my surprise and disappoint when I found out today that the protection that I thought I had and was stated to "monitor account openings for credit cards, wireless services, retail credit, mortgages auto and payday loan and other activities" was totally random!!! VERY FINE PRINT--"Network does not cover all transactions and scope may vary." Evidently only 2 transactions were covered for alerts in 6 years!! They said that I am paying for Identity restoration. I thought I was also primarily paying for early notification to PREVENT becoming a victim. I said that their service is highly misleading and asked for a refund. I think that I am going to have to take legal action to get it. Find another service!

I had to cancel my Lifelock due to medical financial issues but I do hope that in the future I am able to reestablish my account with Lifelock to protect not only myself but my children as well. I worry more about fraud with my children than myself because I am to keep an eye on my credit but I don't keep one closely on theirs.

I was not happy about the non service I received. I asked what to do about a notification I received about a deep web gathering of my information. I was not given any instructions of what to do. This experience reminded me of the commercial going around now about monitoring but not doing anything, LOL. Thanks.

Someone was or is using our email for improper purposes. They informed us of that. This helps to ease my mind because it is so easy to get a person's email then sell it to corrupt people that have nothing better to do than try and suck you into improper circumstances.

Our representative was amazing and stood with me step by step. I was very impressed with LifeLock and how quickly they contacted me when my info was used. It was easy and I feel so safe being in their hands.

It takes a few minutes to sign up for membership. But try to cancel it, and good luck! After being their customer for many years, I saw absolutely no value to what they are selling. So I decided to cancel my membership. I spent over an hour on the phone being passed from 'agent' to 'agent' and put on hold. Pretty disgusted; will never do business with this company again.

I've had the opportunity due to a family members misfortune to test out about 10 different identity monitoring services and options and LifeLock is by far the best. Your information is organized, visible, and easy to access. The program is easy to operate. LifeLock keeps tabs on your info and has a great alert system that you can easily interact with immediately. Service agents are cheerful, willing, and do the work for you; they know what to do to get it done. The site offers a lot of other helpful information if you need to act on your own for other issues or have questions. Comparatively with the other programs, the other programs often deliver hard to decipher information or alerts and there is little to no assistance to deal with it. Maybe they are for someone who has a lot of time on their hands and loves a good chase. LifeLock does what it says it does and it offers a good service.

I had two separate instances of fraud on my credit card and neither time did Lifelock catch it. My bank caught the charges and canceled my card then issued a new one. This happened a second time about three weeks later and again Lifelock did not notice the fraudulent charges. Again my card was canceled and a new one issued.

LifeLock alerted me that someone was attempting to get a credit card through Capital One in my name. The matter was handled expeditiously as I was bridged with Capital One representative and the potential problem was nipped in the bud.

Awesome people to work with. Tenise really went out of her way to help me. It's very scary when someone tries to borrow money with your personal information. Theft identity is very horrible when it comes knocking on your door. I thought that happens, I just didn't think it would happen to me. Thank God for LifeLock!!!

I had my wallet stolen from my vehicle with all my credit cards, driver's license, social security card. The thief applied to every credit card application on the Internet online. With LifeLock in control they alert me when a new application is applied for and we both contact that bank or card supplier to let them know this is a fraudulent application and they make the necessary denial of application and send it to fraud department. I suggest everyone get LifeLock to protect their identity and have peace of mind. LifeLock to the rescue.

The initial notice was very timely. Their follow thru was friendly, thorough, and effective. They held my hand as they connected me with the 2 banks where someone opened accounts in my name. Well worth the price.

I no longer desired to use this service so I did not update my cc info from the previous year so they should not have been able to renew/charge me. They waited a month or two and then snuck in and fraudulently charged my new cc. I called them out on it and they cancelled my account. Now I went and looked and they did not refund the total amount they charged me. Supposed to be protecting from fraud, but they are the fraud!

Have been notified that my name was used to secure credit cards in my name. I never applied for credit! LifeLock has notified me of this fact and has made it possible to shut down all requested cards to date in my name.

My experience with LifeLock has always been good. I always feel they are right on top of things, and the people I have dealt with are very knowledgeable and polite. I definitely would recommend them to anyone who wanted a credit monitoring service.

I was able to sign up over the phone. However now that I am trying to cancel, I am been given the run around, and will not allow me to cancel by phone or email. Because I was lock out of my account, although I supplied my password. I tried to reset the password by email and the account remain locked. Call by phone and still was not able to do so. I am frustrated. All I want to do is close this account.

You & other credit cards HAVE THE NAME & ADDRESS of the person attempting to use our credit information, etc. in INDIANA, but will not reveal it so it can be reported to law agencies. Nor do you give direction on how to do so. So it goes on and on with no resolution, just more frustration & activities.

A LifeLock staff contacted me and helped through the mediation process (calling the company that credit card application had occurred under my name without my consent and awareness), she was professional and patient. She went above and beyond the call of the duty to help me. Issues were resolved, but the confidence, professionalism and warmth of the staff made the process very smooth.

I was notified by LifeLock that someone had applied for a Chase credit card using my social security number. LifeLock resolved the issue in minutes with a conference call to Chase. Chase assured me that they had denied the application, because I had placed a 2 year freeze on credit inquiries. The only way the credit application could have been approved was for them to call me for approval. Hooray for both fraud depts.

I answered your questions concerning an alert with a "NO" to the question about opening a new account for two reasons, (1) I opened a J.C. Penney account earlier in that day but was told that it was a "temporary" account, So I thought you wouldn't want that considered in your query, (2) I noticed that on your question sheet you entered your Data Source as Synchrony Bank. I didn't open any account with that bank, but during my conversation with one of your agents I was told that that bank handles most of the larger retail customers accounts, hence my application went to Synchrony Bank and you folks quickly jumped into an investigation. My "NO" was changed to a "YES", and I guess everyone is happy.

Became a LifeLock member in 7,August of 2016. Today is September 27th and I still cannot get a copy of my Equifax credit report! Issue: I could not answer the identity verification questions presented by Equifax. Well of course I can't because the questions do-not-apply! I've never owned a home or lived in Utah, don't own a Toyota and don't have any store credit cards! So, first I was told it would take 30 calendar days to resolve by a customer service rep, now it's 30 business days! Then just this past Friday September 23rd I was told a supervisor would contact Equifax and call me back sometime after 1:30pm (cst). Waited around, No phone call. If this is the way you run your business by buck-passing another company needs to step up and take away whatever market share you have... can't be great! Service to date piss poor!

I have had several alerts over the years I have been a member of LifeLock. Some have been me seeking a loan, refinancing etc. Some have not. In each case LifeLock was there monitoring what was going with my account, ALERTING me to transactions. I am very comfortable with LifeLock looking out for me and my family. I trust them 100 percent. Thanks LifeLock.

I have been extremely pleased having LifeLock. I feel so much more secure. They have notified me immediately whenever there is anything going on with any account that could be a potential threat. I highly recommend the service to everyone because it is a different world out there and you need to protect what you have from being "hacked".

In the past three months I've had three successful hacks into my credit, including $7K in unauthorized purchases on an existing card, a new credit card opened in my name, and another attempt to open a credit card in my name. Lifelock did not contact me about any of it, nor have they responded to my email requesting information about why I wasn't contacted. Very disappointed, because up until July I was fairly happy for the (premium) service that I'm paying a lot of money for.

I was reviewing my bank account and realized that there was a charged that did not made sense. Never seeing the company (Lifelock). Never subscribed to it. After further search there were 5 monthly charges. Called the 800 number and explained my situation. After being on hold for a few minutes, rep Mari mention that it looked that a 3rd party company signed me up for possible commission. They had my personal information right except for the email and the phone number. To add insult to injury, agent Mari commented "See this is why you need our company. Someone has your personal information why don't you give me your real email and phone number and you can keep this account."

I reached out to you unsuccessfully. I was told that someone would get back to me. My cards were used in foreign countries, but only heard from my bank.

I was very unhappy with the initial response by LifeLock to the fraudulent activity on my account but today they showed a professionalism and directness that was very impressive. Kim on resolution team took care of the problem and placed a 90 day fraud alert on my Credit Acct. Excellent resolution!

I was alerted to a new credit card application that I did not submit. The person had my birthday and social number. I was scared and mad. But, LifeLock had caught the application in time, contacted the credit card company, and resolved the event. They even set-up the three-way call with the card company. LifeLock had my back. They are great and have advised my family members to sign up now.

My police vehicle was broken into and the thieves stole my departmental weapon and personal items. LifeLock stepped up and protected my personal information and monitored my information giving me peace of mind during a trying ordeal.

I joined LifeLock in May after someone tried to open an account in my name where I already have an account. Last week another attempt. Called LifeLock to get help-they told me to call all 3 credit bureaus. What did I pay for? Cancelled membership!

I received the alert the day of the breach. My social security number was stolen and compromised. The merchant was contacted immediately and the application was declined and terminated. I was informed of the action taken by LifeLock. I was lucky that I got the information quickly and was able to act immediately to protect my financial interests. I am fortunate that I had LifeLock at this time and will definitely continue to avail myself of this service.

You don't hear from them for months at a time. Given what they do, you would think you would hear from them weekly, letting you know everything was ok, if nothing else.

Thank you for the quick and generous resolution to my complaint.

I was never informed while being a member of a credit inquiry either by text, email or phone. Neither was my husband. So we have canceled our membership. I can do much better monitoring both of ours and not having to pay someone to do the job and does not.

After receiving a call from LifeLock, they were very helpful and answered all my questions and concerns.Through the steps taken, I feel more secure that my credit and financial accounts are protected.

LifeLock alerted me of the possible problem. Advised me of steps to take to avoid problems before I was affected and helped me take appropriate steps to secure my accounts.

On Saturday night of last week, I received a call from the card company from whom I received my ATM card. They advised that there had been somewhat appeared to be illegal activity on my card and that they had shut it down, suggested that on contact my bank on the next business day and have them launch an investigation.

A fraudulent credit card was opened in my name by a salesman at Appliance Factory located in Thornton, CO, 84th & I-25. He charged $5,000.73 in kitchen appliances. I'd looked at but decided to buy them from Lowe's due to major price differences and no interest. He did this for the commission. I've been fighting this with LifeLock for months and the final decision was they will do NOTHING to help me. My credit score dropped from 800+ to under 600. No notice from LifeLock. I demanded they help restore my credit score as promised in their ads. After being told the Restoration Department would contact me within 3-5 business days, two WEEKS later I called them and The Restoration Department DENIED my request. They simply decided not to notify me of their decision. They actually had the ridiculous notion I'd just love to increase my services with Life Lock.

I received an alert from a doctor's office telling me my information had been stolen. I called LIFELOCK and they took care of it right away.

You knew more about me than I can remember and even if I was slow on learning what you were asking of me I never detected any impatience in your voice. All of you at Lifelock made me feel relaxed and glad that I'll be dealing with you in the future.

It was simplified to know about Identity theft protection... Thanks LifeLock.

I joined LifeLock hoping that they would monitor my credit and inform me of any issues that arise. They failed. A automobile of 17000 dollars was purchased under my name. I would say that was a big purchase. Something that would be noticed. No contact of any kind on lifelock. When I contacted them to ask why they said I am not notified unless a major purchase has been attempted. I would say that was a very major purchase. That's just one instance. There's a couple others. I am not satisfied with their service. Have cancelled.

LifeLock is a life saver! They are so attentive and don't miss a thing! I am so grateful for their services and their customer service is second to none.

Customer service is excellent. Service is okay I guess.

My wife and I were members of Lifelock since 2009. As a retired federal law enforcement officer, my wife and I were also members of two other credit monitoring agencies via OPM as a result of two security breaches in 2015. We have leased two automobiles in the past two years through BMW and Mercedes-Benz Financial Services and also opened up a new American Express Account. We both received emails from the other two agencies the same day of our application yet NEVER received any notification from Lifelock. None. I logged into my account and saw that the last alert I received from them was an address change in December 2014 and the last alert regarding anything to do with our credit reports was in December 2013.

Got LL after a breach in credit. A few months went by and another breach occurred. Instructed to contact the Bureaus myself by LL CSR. Glorified text message service. Free apps available you can do the same thing with. What am I really paying for?

If you didn't have LifeLock you need to get it. Someone got my personal information and applied for a credit card using my good credit. I got an alert from the good people at LifeLock. I informed them I didn't make an application for a credit card. I spoke to a representative from LifeLock and in less than 24 hours they and resolved the issue and helped me contact the credit bureau to put an alert on my information going forward. I can't imagine what could have happened to my good credit had LifeLock not been there helping protect what I have worked so hard to have. In today's age of information being so readily available, you need someone in the shadows watching out for you. Thanks so much LifeLock!!!

My questions or concerns have been addressed in a very satisfactory manner and would have no problem at all recommending LifeLock to my family or friends!

I like program and everyone was good. I just requested that your company send me information about the program and version. Thank you.

I need to know if someone is using my name from 1999 to now if there's a wife. I don't have a wife, house or car under my name.

You wanted me to change my username and password. You gave me a username. You never gave me a chance to give my password (blank page) so I cannot get onto your website. You never contact me and now I can't get on your website!

Alert! Attempt to open a Credit Card in my name. Very astute. On top of it.

Court Record Details, Alert Date 08/09/2016 08:43 AM".

LifeLock started immediately working on our behalf. I really appreciate the immediate alerts and working to solve our problem. Justin was very helpful and kept me informed about our conference call.

In January, it was my intent to add my husband to my membership and upgrade to the better plan. It appears that he has his own account with the updated plan and I have a separate account with the basic plan. One is over $300 the other over $200. This is not what my intentions were. One account for my family (husband and myself) with the premium plan. Thank you.

I signed up at my son's request. Unfortunately, I find this to be a waste of my time. PLEASE delete me!!

LifeLock has given me a peace of mind I've not had for years. For many years I experienced various forms of personal identity compromises. Breaches that were most impactful relative to my credit rating. LifeLock has assisted me with strengthening my credit standing due to your monitoring, reporting and informing processes. I thank LifeLock for your consistent professionalism, effectiveness and personal attention to the needs to your customers. I'm especially grateful for the personal security you've provided me and once again, for my peace of mind!

Suspicious phone call regarding a non-existent bank account. The woman wanted me to confirm my social and became irate when I refused and threatened me with a lawsuit. LifeLock explained what they could or could not do and gave me some helpful suggestions. I feel very comfortable that LifeLock has my back when my financial security is at stake. Thank you, LifeLock!

The lady who spoke with me was very understanding. She helped me with a new Password. She was emphatic to my inability to address Windows 10!

This just happened Aug 2nd 2016. You alerted me right away and I was able to stop this fraud. I put a lock on all my credit. Thanks again.

Due to someone using my correct SSA# for a credit Card Application at MACY's I was notified of what appeared to be a fraudulent attempt since the action was not taken by me. The quick response by LifeLock, I believe the issue is resolved. I still must comply with Macy's request to send a FAX letter to them to facilitate complete resolution of the matter. LifeLock's policies seem very reasonable and the agents very helpful!

Yahoo was hacked, issued new credit cards.

LifeLock is truly amazing! Worth every penny!!! They just prevented 4 different fraud applications for services and credit cards. My LifeLock representative was wonderful and she called the different vendors and cancelled all.

It was handled very professionally to a resolution.

I purchased LifeLock after my wallet was stolen with my personal information. After about 2 months my husband and I purchased a vehicle in which my credit was pulled and a new loan was established. LifeLock never notified me of the inquiry. I was told that they only notify if the financial institutions is in network. When I ask which institutions were in network, he said he couldn't tell me because I could be a thief. Needless to say I canceled. And am upset that I was refused refund and customer service just speaks over customers and hangs up.

Detected someone checking on my credit report while applying for a equity loan for our account. I feel better that someone is looking out for my credit cards, bank accounts, and loans. I would recommend LifeLock to all my friends and neighbors by telling them of my experiences with LifeLock. Thank you.

Excellent and intuitive handling of personal identity related issues. I signed up after my wallet was stolen and there was an attempt to take my identity from me. Lifelock proved very helpful in alerting me almost daily on activity across financial and personal accounts. Highly recommended.

I can't get to my account. How do I get in? If not please cancel my account ASAP...

LifeLock is supposed to monitor to detect new accounts that are opened in my name to prevent identity theft. I moved, opened new credit accounts to purchase furniture and appliances for my new home, thousands of dollars. LifeLock missed all of these accounts. Thank goodness I had a backup credit/identity monitoring service which DID detect the new account activity to verify with me that I was the one who opened them. I found my subscription in LifeLock to be a complete and utter waste of money.

The enrollment procedure was clumsy and if all my other interactions with LifeLock are as bad, I would not expect to renew.

I was contacted by Lifelock today and everything was resolved. Somehow my e-mail was wrong and I did not receive any acknowledgment from Lifelock. The person I spoke to was very polite and courteous. I was amazed how fast these people responded to my problem. Says a lot for their credit monitoring!

They have ways of detecting suspicious activity and let me know before the trouble mounts. Someone was trying to open a credit card in my name. LifeLock checked with me, and I could let them know immediately that the applicant was not me. They stopped the damage before it occurred.

Why do I not get emails telling me everything is good or not? I am getting ready to call you again, and see if I can get a proper answer to my question. As to what this tell us more stuff means I am at a loss.

On 5/27/16 a breach occurred on my Regions Credit Card unauthorized by me. In fact, it was several days later when the credit card company informed me of this fraud. I still do not know how my number was obtained or where it occurred.

This is the second time LifeLock has helped me - once about two years ago when someone stole my SS# & you called me early one morning & got the bank on the phone & you took care of that quickly. Then again I thought someone had tried to open up a credit card or loan using my credit & again you alerted me & also took care of that problem. Anyone that cares about their credit & banking should have LifeLock. Again thanks LifeLock.

I'm new to this service but so far it's the greatest thing ever and confident that if someone should try using my info for fraud LifeLock will be there to catch them and protect my name/identity and help bring the loser to justice.

Watching over me so well and helping me.

No Foreign Protection - In a Global Economy, I am suffering from foreign hacks. I would like to make a strong suggestion that efforts be made to get a better handle on transactions made abroad, in an effort to provide better protection.

Something looked odd I didn't know what it was. It went really well.

On June 27, 2016 I was in Macy's department store. I upgraded my charge card to an American Express card. Within five minutes of completing the transaction, I received a LifeLock alert text on my cell phone asking me to verify the credit check. I was impressed! There was also a follow-up email and phone request. Thank you, LifeLock!

As long as you need your accounts monitored, LifeLock will be fine. I've been a member for several years and my credit score is to update monthly. This month, it did not update, and I called to inquire. The next day, I got an e-mail stating that the matter has been transferred to the IT Department and I would hear from them soon. Today (3 days later), I called to inquire and I was told that I would have to wait to hear from the IT Department. I asked to speak with a manager and the operator put me on hold.

I got an alert for Black Market and of course I panicked. Then I called LifeLock and the young lady answered my questions. To my surprise my email address showed up in 10,000 black market items. LifeLock had found this and alerted me. So my solution was to change password on the email address. Wow was I relieved. I have had LifeLock for 10 years now. I recommend it to all. I rest easy knowing they are looking out for me.

My experience with LifeLock is going on 3 years... once compromised it is there for ever. LifeLock not only helps with alerting you but also teaches you how to help yourself. I have alerts on all of the credit reporting companies and that is a huge mind relief. They also have the kindest and most knowledgeable representatives to help you through the process. Thank you LifeLock.

Hi, LifeLock might be helpful in specific scenarios, but I have yet to find one. For starters, LifeLock is expensive, they prey on the fear of the average person and the insurance-like feature-set they offer. As such, I think it would be great to also cover my child too, just in case, to protect their future. However, it is hard to really be able to justify the $56.09 (with coupon) to cover my child, who is 3 years old. My child does not have credit cards, a bank account or anything else. All they need to do is make sure no one opens anything in their name. I don't think it should cost almost $60 a child, then multiple that by the number of children I have, plus the Spouse cost; too much money for so little value. Currently, I do pay for the highest tier for myself, so I can review regarding all services offered.

When I called to report that I had lost my purse the man I spoke to was very understanding and helpful. Fortunately I found my purse before I had wasted too much of his time. Needless to say I was relieved and happy.

We are retired... Nice that we have Lifelock to help us stay safe in purchasing things. Staying safe in our neighborhood... We would recommend your service to our friends. Thank you for keeping us up to date.

Once contacted regarding suspicious activity, I quickly followed instructions to request reports. The Alert Team contacted me several times before we were finally able to get together on a call during which the Alert Team contacted the parties in question and resolved the issues, including time spent on hold, within 30 minutes. Very courteous and concerned regarding my identity safety.

I got an alert from LifeLock about an account being open up at Navy Federal Credit Union. I know that was not me. I have never heard of it before. I called them and they got right on it and told me they would keep me informed. I was very upset and they understood me completely. If it was not for LifeLock I would not be a person today. I wonder if I was just paying money out and not getting anything for it. But I am telling you it is worth it. Thanks to LifeLock, my identity did not get taken. I have told everyone they need it. Thank you for being there for me and everyone that took my calls as I called more than once. Thank you again, LifeLock.

Great security monitoring and always helpful with questions. Response time is the best.

A week ago we called Lifelock and registered for Lifelock Ultimate Plus during the telephone contact. All the personal information for myself and my husband was given, along with credit card information for yearly payments. A security phrase was provided along with cellphone numbers and an email address. We were instructed to make a contact in our email for member.services@lifelock.com so our emails would not go to the spam or junk folder. We were also given a priority phone number. After a week had passed, and we still did not receive our email, we called Lifelock back. We were told there must have been some sort of error and we would have to provide all our information again. Why would we have to provide all our information again if our initial phone contact was recorded. Now we are left worrying who actually has our information and what kind of company Lifelock really is.

Am very pleased with services received. I have been alerted on regular basis and appreciate how quickly they respond to my needs.

LifeLock is robbing people out of their hard earned money! I signed up with LifeLock on 4/9/2016. Since then I have opened 2 accounts. LifeLock has never contacted me once. Today's date 6/18/2016. I tried calling to cancel my membership and they gave a waiting time of 37 minutes. After 44 min I hung up. Called again and prompted to sign up and I was immediately transferred to a representative. I explained to her about my 37 min wait time and how I wanted to cancel and she said she didn't have access to cancel my account and redirected me back to that extension only to now get a 55 min wait. I was able to sign up online yet I cannot cancel online. Thank you for nothing LifeLock. Just canceled the card you thought you'd bill again. I call this legal scamming. It's a damn shame companies like this still exist.

I want to say that from the very start I was treated with respect and concern about my needs and what I wanted. There were suggestions made to me that would do me the most help for what I wanted to do which was to repair my credit and if there was so much as a ripple of activities concerning my credit and applications for credit I was promptly notified by the email address that I had given them. I even received a phone call about an alert. I am very impressed with all aspects of the service that I was provided and recommend LifeLock to anyone in need of this type of service. IF I HAD THE MONEY I WOULD USE THEM IN A FLASH.

Very hard for me to change my e-mail, thank God you had someone with a lot of patience to deal with it for me. Thank you.

LifeLock has been extremely helpful to me - at least 3 times a scam artist has tried to use my info to open an account at Synchrony Bank to pay for items. The personnel at LifeLock has always stayed on top of my problems, and rescued me from disaster - and always with a cheerful, patient voice that keeps me calm and reassured. I am extremely grateful for their attention to my dilemmas.

I thank the good "LORD" for LifeLock Identity Theft Protection & Services. I have peace of mind knowing we, the members are receiving awesome service from the staff & team members at LifeLock. Please continue to do what you'll do best with "GOD" help. LifeLock is the BEST! Thank you all.

Apparently an unauthorized person used my personal information to obtain access to some rewards program. Thanks to LifeLock they suspected something unusual and contacted me. They walked me through with the company involved and also assisted me in obtaining additional awareness protection with TransUnion. The customer service rep was Tenise at LifeLock. She deserves a Hawaiian vacation!

I am a college student that almost had a fraudulent credit card opened in my name. LifeLock fast alert service contacted me immediately upon an application being submitted. WOW Great Service!! My Mom purchased LifeLock Protection for me. Thanks Mom; who knows what could have happened! It took 20 minutes to stop the fraudulent account in a pending state to be shut down. It can happen to anyone... Thank you LifeLock and of course Mom too!

I was involved in an eBay spoof. LifeLock provided support and advice on how to handle the situation in a simple and informative way. I am so glad I have LifeLock to help protect my identity because with all the scams that are out there (that are really hard to identify because scammers are so good at it); I feel secure when I have LifeLock to assist anytime I have a concern. Thank you LifeLock Team!

My only question is why does it take you from February to March, which was at least 15-20 days after I ask about a new credit card. This seems way too long. If it had not been me, the person would have had that many days to spend a lot of money on a credit card that could have been in my name. I thought you would have called me the same day so I could stop it, if it was not me. I am going to check out Citibank today. So you will see it come up in a few minutes. Let's see how long it take you to report it to me. Thank you.

I especially appreciated being notified regularly of any questions that I needed to answer, I could check my credit score, and anything I wished to ask about what LifeLock had found out about my account. I was also cautioned not to write to the company and include credit card numbers, etc. That is to be kept private, give this kind of information via telephone call or a letter (by post). I was also notified that I should make a telephone call rather than answer by way of computer, even though that is much more convenient for me.

I was pleased and surprised when LifeLock called me to follow up on an alert that had happened the previous day. While I was holding, the agent called the credit card company who issued the alert and found out who had applied for a new card, using my information. The card was denied and my confidence in LifeLock was restored.

Best money ever spent! Made it easy for me to do the right thing to stop my personal info from being used, causing me a lot of headache.

I became a member with LifeLock, 6/5/14. I haven't had any problems with the service. I've been able to view important information, in and around my community about keeping my neighbors, and their offsprings safe. I've also been able to see my personal information, is continuing to be safely monitored, and in the future should a problem occur, LifeLock will be on post to resolve the issue. Thank you in advance LifeLock.

The representative her name is Robin was very helpful and patient to assist me with my concerns and provided useful information that I did not know. She also walked me through the steps to change my email address as well as my password.

Provided excellent service. Unfortunately am unable to afford to renew at this time.

When my personal information was potentially compromised LifeLock contacted me right away. The situation was addressed and resolved within hours of me being notified. I felt comfortable and secure knowing that LifeLock was there for me. I did not panic not one bit and I'm known to overthink these sorts of things. Today I have no worries or concerns about my identity being stolen or my personal information being used by scammers. Thanks to LIFELOCK.

I had an alert from LifeLock and I check the alert and sure enough someone tried to open up a credit card in my name, and LifeLock came to the rescue and shut it down. I'm very happy with LifeLock and they have a customer for life.

Was not satisfied with your service. However, your representative assured me of recover protection if fraud occurred... Which, I forgot about. Makes a big difference and she listened to my story which to me was horrific! She was very kind.

My experiences with LifeLock have always been positive. My most recent series of calls were with Ruben. Most helpful. I am a walking commercial for LL. Peace of mind has no price.

Nancy was wonderful and compassionate but she was limited by the cooperation of the company with which I have the dispute. I still do not have resolution as it is in the hands of the disputed company. To me this isn't protection. I now have to deal with and possibly be bullied by a company who is notorious for illegal activities. I would like to see a more aggressive ability for your reps to help people like me with health issues and the elderly these people normally target. I just happen to be security conscious as my brother is number one advisor on bank fraud and security in the country.

I am grateful that a potential problem was detected and handled quickly.

LifeLock services would be greatly improved if on the first customer call for help he gets a live person to respond. An identity crisis could (and will occur) when you least expect it and under the worst circumstances when away from home and when all account data are inaccessible to you. A human being could quickly establish and verify identity based solely on a client's response to questions. Thank you for your concern.

I'm very pleased with LifeLock. Each time an occurrence takes place they contacted me to confirm everything. I feel I am important to them. My only dislike is that they're so busy I'm put on hold for a long time before someone can address my problem and I'm repeatedly asked the same security questions.

I'm so happy to have this alert. It lets me know when someone has access my accounts and profile. Then you alert by email, text and phone call. Awesome feature. You guys really do have my back. Thanks a million.

5 or 6 years ago, lost wallet in a convenience store. It was found by the clerk and she passed it to her boyfriend. Some months later I received a call from a collection agency demanding I pay $ 2000 to a company with which I had never done business. I finally got restitution after a year of hardwork and many heartaches. I then decided "never again'' and after a lot of personal investigation decided to go with LifeLock - not because of the stolen i.d. thing but because of other things such as informing me of sexual predators moving into the area and about a dozen other items of interest which were strictly hit or miss - mostly miss - even monitoring bank accounts. I sleep well, knowing LifeLock never sleeps. The fellow who stole my wallet? He went to jail and I'm happy about that but I'm sure he'd be in jail if I had signed with LifeLock long ago plus my retirement years would have seen more of the good life.

Your catching suspicious charges saved several charges. I would have had to straighten out if I had not been so fortunate to have LifeLock. Thank you for the idea and knowing we would need a service like this. I saw it first on Donald Trump's, Celebrity Apprentice Show. My cousin is going to follow. He has heard of your service and thinks it sounds like something he needs.

Really have been pleased with feedback every so often on my e-mail. Also when I needed to fill out all my new papers last year when I moved, the lady was sooooo patient. I am 82 and not so up on all this computer stuff and am happy that all of you are.

A week ago, I was cruising on the Navigator of Royal Caribbean, a trip of 14 days Trans-Atlantic...Florida to Europa, destination South-Hampton, England. Before my trip, I paid all my due, credit card, Car and Health insurance, etc. Aboard, I had the WiFi and can received all my e-mail from Lifelock but I could not open "login" to mention that was me who was doing these transactions then I send an e-mail to LifeLock to let them know that was me and quickly, they answer and reassure telling me that when I will be out of boat, I must to login and confirm my transactions. LifeLock was taking good care. I am more than happy with this protection either out of my country. I will not hesitated to recommended LifeLock to my family and best friends. ;D

People were very helpful and answered all my questions. Would work with them again.

The lady that I talked to was very knowledgeable. She made it so easy for me to understand what had happened and what they could do to correct it. I was very pleased with who I talked to. She was very helpful. Thank you for your help.

We have been with LifeLock for about a year. For the first several months we received regular e-mails then it stopped. We made several calls but were told "there is nothing you can do". Why can't we get the regular e-mail you supposedly generate. This is no way to do business.

LifeLock has been guarding me for many years now and I am extremely happy with this company. When I have needed assistance they have always been able to assist me and they check up with me if there is something that is possibly a problem. I certainly would refer all of my friends to use LifeLock.

I had a promo code for 1st month free, so I called customer service and told them my problem. I was refunded my money immediately. I did not have to wait 7 or 10 business days, it was there within 24 hours. I feel so much safer making purchases and banking online now. Everyone should have LifeLock, my niece and son were both robbed just last week shopping online so this is why I got LifeLock and will keep it.

Someone used my information and applied for a payday loan.

I was going to be a co-signer for a loan for my friend and there was an alert sent out that someone was checking on my account. All was taken care of when I called to confirm the email.

Thanks, my problem was solved.

On at least three occasions in the past year LifeLock has contacted me about applications for credit where at least some of the application information matched my credit information. Most recently my Social Security number was used on a credit card application at a major department store in another state. LifeLock caught it. They set up a conference call between the department store fraud department, the LifeLock investigator, and me. Before I was off the phone the credit card was cancelled and I was assured by the department store that their credit bureau inquiry would be removed from my credit bureau record.

The person that answered my call wanted to help but he was cumbersome in his reading a prepared script, had moments of 3-4 minutes of dead time looking for what to say next to me. I was already stress from having wallet stolen and to be on the phone for 10 minutes that I needed to call and cancel credit and debit cards was being wasted and I was being told about insurance papers being emailed to me. I was not filing a claim, I was trying to help you protect my identity! Awful customer service on this call where in the past it has been outstanding.