LifeLock Reviews

My son had his identity stolen a few years ago. Right after that I started hearing about LifeLock. After checking them out and having a long call with a representative, we decided to join LifeLock. Feeling protected as is possible these days, we are glad we joined. I also like that each month we get our tri-bureau credit report and can monitor that.

I recently had three attempts to take money from my accounts or get a new credit card in my name. Thanks to the vigilance of my credit card companies, no funds were stolen. I reported this to LifeLock and was told by email this is not the kind of thing they are capable of detecting or doing anything about. After discussing this with LifeLock by phone I felt that they were very disorganized and didn't even know how to get to my original email or LifeLock's response. I am wondering why I even have a subscription.

We were traveling in Israel and Jordan when we received an email from LifeLock asking if we had made 2 purchases with our Discover Card of about $1500 each. We had not. Based on this alert, we called Discover, stopped payment, halted the purchases, and closed the account number. The alert saved everyone a great deal of problems. Even the online store through which the purchases were made were happy because they did not finalize the sale. When we returned home, we changed our Ebay and PayPal passwords. We feel far more secure now about how our finances are protected by LifeLock.

So far I am satisfied with the whole experience, I just enrolled a few weeks ago so cannot give a high rating at this time. Still on a trial basis so once I know how it really works in time to see how I'm protected then maybe give a better survey.

Lifelock has been on top of every account or mortgage I have opened. They seem very good at watching my accounts. Appreciate the safety.

They called me before I knew someone was trying to open an account under my name. They held me by the hand to get things addressed before it created credit issues and worked with me and the creditor. They also gave me a clear path to address additional issues should they arise. Glad I had the service!

I signed up for the service for myself and my husband. It wasn't clear to me that my spouse would be charged separately, all I saw was add an additional family member. The $195.00 fee was expensive for us, we are seniors on a limited budget, but I thought I'd try it. Then after the monthly trial, I got the alert that my card was being double charged the same fee. I called, and was told about it being an individual fee so I cancelled it. They cancelled everything just fine. Now I'm left wondering what you do with the private information you now have on us and if you'll be hacked next! They cancelled the service, but no one could tell me our information would not be in the system, or that it would be safe. That in itself is disturbing. I'm not happy and would not recommend the service to my friends because of the risks you have to take in trusting your company.

I feel very safe knowing the LifeLock is monitoring my credit cards and other important aspects of my life! I sleep a lot better, too. A friend of mine recommended LifeLock to me.

LifeLock alerted me regarding a credit report that was used with my ss#. I received this days after it was actually pulled. It was a legit use of my ss# but I was a little surprised that I was not notified sooner.

The website is easy to use and monitoring your finances is very easy.

I received a text at 3 o'clock AM from LifeLock, someone was attempting to open a phone account online in my name. I declined the text and LifeLock listed it as fraud... Thank you LifeLock.

Among the things I like about LifeLock is the monthly notification that 'all is well.' It is reassuring. And if there is a problem, I'm confident notification will be instantaneous. Also, I appreciate talking to a real live person right away when I have called.

I think you are very good and look out for our cards and id too. I tell a lot of my friends. I would like if you all would send us our credit report two times a yr so we can see it. We pay you we should get something from you... And I would like to get my Daughter on this too. She has had tax fraud. Someone has sold her idea and forget too.

Have been really happy with LifeLock. Think it is a little pricey, but overall, excellent.

I had contacted LifeLock to help correct a fraudulent attempt by someone other than myself to get a Verizon cell phone using my SSN. My LifeLock membership was started after the date of the fraud; therefore, your rep was unable to help unless I paid for the service to correct this with credit bureaus. This I understand but would have been more pleased if it could be handled without a fee. Your rep was excellent in the way she handled the inquiry. Service as 5 star except for the proposed fee.

We joined LifeLock and know that we made the right decision. We have had nothing but excellent and prompt experience as we are dealing with identity theft issues... We have already encouraged all our family and friends to join... The price is right.

Had a Problem with my password, got it fixed really fast. Also very happy with how fast LifeLock responds when new activity takes place in my name. So "Thank You" to all of you!!

Possible Alert - All was well. I was very satisfied with all I talked with at LifeLock.

Hassle-free protection. Million dollar guarantee.

Someone applied for credit in my name. LifeLock, investigated, cleared it up if the payday company, and told me how to put a fraud alert on my credit. Excellent care, service and concern.

When cancelling this service, the customer service agent was very aggressive in persuading me otherwise. This is not the right approach. I am not sure if I would try this service in the future due to this incident.

This is the first time I have ever joined LifeLock and honestly I love their customer service. They are fast, easy and very efficient. They answered all my questions very simple. And honestly joining LifeLock has given me a true peace of mind.

It gives me comfort to know that I'll be watched by the knowledge that my affairs have had action, notification to me either by phone or received on my computer that there is activity taken against my name on any and all matters.

I've only had LifeLock for a few weeks. Nothing has happened and I hope nothing will, but I feel safer with you looking out for me.

They are really awesome. I feel safe with my credit and my other things.

The rep was professional, courteous, and the problem was resolved during the first telephone call.

I purchased LifeLock Ultimate Plus for myself just to keep a second set of eyes on my financial accounts. I soon realized that with their notices of transactions at the amount I was able to set was priceless, as it caused me to look at my bank statements to double check myself. Within a couple weeks I purchased three new accounts, the LifeLock Advantage, for my wife and two grown children. Now we all are protected and appreciative of the service. On the one or two times I had to call for information I was treated with the professional respect that I believe more companies should copy. I was given answers in terms that I could understand. I have and will continue to recommend LifeLock to my friends and family.

It was very difficult to get cards and accounts listed and in fact I am still struggling with one bank account. The operator that assisted in enrollment was very good and I would never have made it without her. I am not interested in criminal reports just credit thief.

We have been members for several years and have had no problems. The peace of mind is wonderful.

I love the fact that LifeLock is on top of my activities. The moment an account is opened, or my credit is checked, I get a call from LifeLock. I can rest at ease, and sleep comfortably. Thank you LifeLock.

I like LifeLock because I was scammed two different times. I was very fortunate because my credit card actually caught these two scams in time & they called the web sites they had used and I was given new credit cards and was able to avoid the two scams. This is when I knew I had to join LifeLock in order to receive some security and I have not been scammed anymore. LifeLock gives me peace of mind!!

I recently opened a credit account with a local retailer and within 30 minutes of returning home I received an alert from LIFELOCK that activity had taken place with a credit card being opened in my name. I now feel safe that when there is activity taking place involving my name I will receive an alert from LifeLock.

Someone was trying to get a credit card in my name and LifeLock is taking care of it for me.

Opened new acct. They contacted me right away. They keep me informed in a timely manner.

Being electronically challenged, I was having a hard time getting logged in. I was able to call and be connected to a real person, not a computer. She (I believe her name was Christy) was able to walk me through the process. She stayed with me while I moved around on the site. She invited me to call again, if I had any more questions or problems. I have, do, and will continue to recommend LifeLock.

I was notified via cell phone call of an alert on my account. I contacted LifeLock and they explained that due to a credit check by the Navy Credit Card system an alert flag was sent. I advised the person that the credit check was fine. The person was very helpful, professional and courteous.

I am happy to have LifeLock in my corner and watching over me.

I was concerned as to which email address had been compromised. When I contacted LifeLock the representative explained what to do and which address had been compromised. The entire experience was quick. Thank you LifeLock.

The representatives I talked to were very helpful and resolved my situation in a timely manner.

I spoke to Theresa, she explained that I got an alert that someone was filling out an application for credit with my social security number. She suggested that I sign up for the Advantage plan, which I did. They were courteous & helpful.

I would highly recommend the services of LifeLock to a friend.

I have not had any serious problems with LifeLock and I appreciate the notification of Sex Offenders in my neighborhood. I rely heavily upon it to prevent and swiftly inform me of any possible indication of ID Theft!

Very pleased with the way I was treated and how quickly everything was handled. Gives me peace of mind to know that your company is watching over all my personal items. Feel very safe and at ease with LifeLock. Just wish I would have done it sooner. Thank you very much, it's a pleasure doing business with this company. Will be with your company for many years to come. Thank you so very much.

I have used LifeLock for several years and I have been very pleased with the service they provide. I have had a few scares and LifeLock has been there for me each time.

The young lady who guided me through the process was very helpful. She was kind and patient and expressed all the qualities an employer would expect from an employee. She is indeed a valuable asset to your company.

Seems like a very thorough program. Coverage seems quite flexible for the three programs (Ultimate Plus, Advantage, and Standard) depending on one's needs. I will consider subscribing to LifeLock when I get the opportunity. Your representative (Haley) was excellent.

I was recently notified by LifeLock of a possible sale of my personal information on the black market. When I called my bank to ask if my credit card had been compromised, they assured me that no record of any wrong-doings was listed. Because of LifeLock's notification, I was able to bring this to the attention of my credit card company so they could be on alert to any purchases that appeared "out of the ordinary." Being forewarned is definitely forearmed!! I consider LifeLock the most valuable protector of my personal information, and I wouldn't be without it!!!

A very satisfying experience. Customer service was extremely good explaining the functions of the company, very courteous. Happy with them.

I think the best thing is that I am unaware of them and what they are doing as I have not had any difficulties... THAT IS A GOOD THING! But I do know that they are in control and will catch any issue as it arises. That gives me a great peace of mind. I also like how easy it is to have the payment set up so that they are paid automatically and all I have to do is put it in my registry to keep track of payment.

The services provided by LifeLock is great! I will definitely recommend to family and friends.

Recovering account information - Very professional and excellent service.

A fraud charge on my credit card. SHE WAS VERY PROFESSIONAL and right to the problem. Everything was discussed and solved. THANK YOU VERY MUCH.

Needed assistance with sign up. Lady was very helpful in getting my new passwords set up.

Internet access is problematic. A password is reset and never recognized thereafter, requiring a phone call to discuss an alert. Also, user name is not intuitive or related to anything. Pretty impossible to remember. Alert feature is timely, accurate and appreciated.

I have been very pleased with LifeLock. They are always available and ready to help. I sleep better at night knowing they are working for me.

The person could help. So far he try his best.

I was charged for a subscription that I did not want. Felt comfortable calling LifeLock; however they said I should call the bank. The assistants were supportive but I would have preferred that they call the banks etc, which was the case with previous financial security companies that I had used.

I have had my identity stolen and after paying a large sum of money, a friend told me about LifeLock and now I can sleep at night. Great Company and Great Service.

When I called in to respond to my alert the clearance questions were perfect and gave me a sense that they were protecting my accounts. Additionally the rep was knowledgeable and very courteous. All in all a very pleasant experience with extremely qualified staff. Thank you.

Excellent security especially in this day and age. Twice we (legit) opened new accounts and you guys called on it. Thanks for the attention as we feel better knowing you're there for us... Dan & Marge.

My experience has always been great. They have been very patient and understanding. When we talk on the phone they have helped me by repeating things. They would slow down with their speaking if I asked them to. They were always positive speak.

Called several times to cancel service and still received renewal notice in the mail, prompting another phone call to ensure not being billed. Poor customer service.

LifeLock notification: Black market website activity. When I was told that LifeLock cannot stop actions like this, only make me aware of them, I became upset.

I had ordered something online and never received the item or was I billed for it. I was concerned about the way and the information I was ask for and gave over the phone. I was assured by the person from LifeLock there should not be a problem and she explained why there should be no problems. The explanation satisfied me and I haven't had any difficulties with that order. Thanks.

Applied for and was granted a new JC Penneys credit card. I received an alert by the time I came home. I responded and cleared the alert. I talked to a rep and the whole experience was first rate. Thank you.

After one year of a basic plan, I decided to upgrade to the Advantage Plan when I renewed my LifeLock membership. I have been very, very pleased to know that I have someone watching my accounts and credit cards for any thievery. Also, I will get a credit score and annual credit report with my new upgrade, which I consider fantastic. The people at LifeLock have been very patient with me in assisting me and extremely helpful, each and every time that I find it necessary to call them on the phone. Thanks, LifeLock!!!

I was alerted of an attempt to use my identity for a credit card at Sears. When I denied it was I who applied LifeLock immediately proceeded to rectify the problem and my credit was protected. Thank you.

Really appreciate that we are notified any time there is any activity involving our accounts, inquiries in our name, and the potential of opening a new account. I was opening a new account for our cable service and within 30 minutes (I was still sitting with the cable rep) I received an alert. Fortunately we have not had a 'problem' but I am confident that if we do, LifeLock will be right there for us.

I'm very pleased with this service. I always get excellent customer service. The staff are very courteous, knowledgeable and professional.

Excellent Customer Service. I was given affordable monthly payments for LifeLock service instead of the yearly fees.

I literally sleep better knowing I have LifeLock protection!

Lifelock has been great to notify us of any unusual activity within our financial and identity fields. I definitely would not do without Lifelock.

Whenever I have called customer service, they have ALWAYS been very courteous and knowledgeable. Made good recommendations. I appreciate that you can call them 24/7. Glad I am a member.

Lifelock has provided a sense of great security. I use my credit cards a lot and I travel. When an alert about an unusual transaction comes in to me to be verified, I know that they are paying attention to my financial safety. Thanks, Lifelock!

The most professional, deterrent security system in use today. I truly thank you. God Bless You!

Reporting new billing credit card. Got along fine, somewhat longer wait. Seemed to be confusion as to which # as a Premium member I should be calling, 800-543-3562 or 800-607-5619 for the fastest service. Your agent suggested it's the 2nd number. My ID is ** thanks.

My husband was not removed from account and money was not return. I cancelled my husband out because he is no longer (due to illness) involved in money. I was told I had to pay but would receive a return for him. $197.80 and $110.10 was paid and I still did not receive what I was promised.

I know I can depend on Lifelock to protect my identity and self well-being.

Since I've been a member of LifeLock I've been contacted more than once to see if I'm opening a new account at a particular store. It is relaxing to know that someone is watching out for you.

No problems. Everything is OK.

Each time I have a issue, Lifelock had either notified me ahead of time or contacted me. They stay on top of everything. The staff is courteous and helpful. Each and everyone shows concern and willing to go the extra mile to solve, resolve or assist me each time I have contacted them. THANK YOU LIFELOCK.

I did recommend a friend Doug ** who signed up a couple of weeks ago. I had a company check my credit that I did not authorize and the girls have been taking great care of me. Very detailed in the process to get it resolved.

I appreciate receiving alert notices from LifeLock when any change has occurred on my credit accounts. And I am notified right away. Thank you.

We fortunately have not had a critical event of a person or group attacking our security. What has impressed me is that, when we have forgotten to inform LifeLock of a change in our information, they were calling us because they immediately picked up on the change.

LifeLock is well worth the money. Member since 2012.

I am very glad to have participated for several years. I get alerts on my phone and am able to check them. I do wish that credit check alerts would come faster than 48 hours after the hard credit check inquiry.

When we have a question, LifeLock listens.

IRS fraud - Assisted as much as possible for IRS duplicate filing.

I was locked out of my account for 2 1/2 weeks. 5 different people tried to help me but only #5 (Tony) solved the problem. In the end the other 4 were no help at all, even after they talked to multiple 'supers'. The 4 each asked me to wait for an email that never came. Tony was patient with me until the problem was solved. I was ready to cancel my account, but he fixed it. Yea! for Tony; Boo! for Donald, Pete, Jeremy and a woman whose name I did not get; they spent a good amount of time with me, but to no avail. Overall, my experiences with LifeLock have been 'iffy'. I've tried not to be negative, but all of my experiences have been due to problems at your end.

Added credit card to account. Transaction was quick and easy.

Automated system is infuriating to talk to. There should be an option to quickly press to speak to an operator if I do not want to sit through the automated system.

You seem to really care. It makes me feel secure knowing I have this coverage.

I have received timely notices about changes in my financial status.

We have been quickly notified if there have been inquiries pertaining to credit checks and unusual charges to our bank accounts. Our telephone inquiries regarding questions about questionable emails received have been answered promptly and we have been treated with courteous representatives.

I spent almost three hours on the phone with LifeLock reps trying to get an alert that was sent to me. With the good help from your reps, I was not able to resolve the problem and gave up. Considering in the future that LifeLock is not for me.

I like the Credit Card protection LifeLock offers.

Received a credit alert from LifeLock. Apparently someone tried to use my PI to attain a loan to buy a bow flex exercise machine. After talking with the LifeLock rep a teleconference was held with the bank, LifeLock and me. The result is loan was not approved, 90 day credit freeze on my account, police report made, and Experian alerted. I'm very pleased with the preventative service I received.

You notified me about a credit card application. This is the first time I have heard from you and other fraudulent events have occurred.

After a priority mail with tracking containing a cancelled check was lost at the delivery point and had been lost for over 4 days, we breathed easier after talking to a LifeLock advisor who instructed us on what steps we should follow to curtail any use of the information. It is also great to see the alerts come through even whenever we open a new account - that way we know LifeLock(R) is active and on-guard when a law-breaker tries something nefarious!

Card used by unknown? LifeLock discovered the problem and called. Took care of it ASAP and even called credit companies for me. Grade A!!!

I have been a member for less than one year, but am sold on the service and have recommended it to both family and friends. I am impressed with how quickly alerts of importance to me are issued and how competent the service/technical staff is in answering questions and providing information and help. LifeLock has lived up to my expectations from when I enrolled, and I hope to remain a customer for many years into the future.

The way they call right away when there is a credit check, letting me know about anything might be going on with my credit. THANK YOU.

I am very happy with the two issues with fraud that I have had and LifeLock interceded on my behalf and helped show that I was not responsible for the expenditures being fraudulently waged against me. I also like the courteous way the representative carries on business with me, making sure I have a complete knowledge of the situation...

LifeLock is always prompt in relaying information about my identity such as new bank accounts, credit card inquiries, or overseas purchases.

I find it very difficult to express my profound approval of this program. I would recommend this program to all of my friends and relatives. This is the program that everyone needs for today's many identity thieves and credit fraud. I had heard of this program and had been procrastinating on buying this service. I'm so pleased with this service, it has given me a peace of mind concerning my family's identity and credit.

I appreciate the timeliness of the notifications when someone is inquiring about my personal information. The way they get back to me is amazingly quickly and the information is so easy to comprehend. It just adds credence to their expertise and professionalism.

I feel safe about everything they do for me. I like that when I was out of town they text me to let me know that my CC was being used. =)

I continue to use LifeLock because they are very quick to notify me of any activity on my credit rating, or requests by credit cards for my credit rating. Additionally, I appreciate the warnings of criminal activities near my home. Knowing if there are any sex offenders near provides a great feeling of ability to keep my family safe.

Extremely knowledgeable and helpful when I called.

When I filled out application for new card LifeLock got an alert to me in about 40 minutes. Good, I thought. Thanks. If you get faster, even better. Thanks again.

I was very pleased with your service. I was upset because I had not applied for any new credit card. The lady was helpful and explained how the credit bureau would put a block on my account to prevent any future applications (for the next 90 days). I am happy I have your service to turn to with my concerns. Thank you very much.

I expected a correct monthly credit score. That does not exist. The one they sent is incorrect. I had to pay to find the truth. I was not told my Blue Cross had been hacked. I was told something I don't have, had been compromised. A waste of money.

I have a good feeling knowing LifeLock is 24/7 watching over my security, name and things I do in my everyday life that keeps me secure for my family and credit standing. The thought of someone stealing my name and social security number would be a nightmare. It is very good to have them to help keep my life in good standing the help they give in restoring my life.

Satisfied. Peace of mind.

We have been members for a long time. It has given us peace of mind knowing that you are there. This is the first time I have tried to check our credit scores in years. You used to send them. Now we have to be an Ultimate member to get them. I don't think this is fair.

In the brief time I have been with LifeLock I have been very pleased.

Great updates on sex offenders and other criminal activities. Everything about Credit Card hacking. Love the Credit updates. Hope my very successful will join.

LifeLock takes care of all the "movements" re my personal accts. and emails the info to me.

Immediately notified me when a credit check showed up... excellent customer service.

Have had nothing but positive experiences with LifeLock.

I have had LifeLock for several years and have had no problem with identity theft, even when I foolishly gave my social security number to a man over the phone when he supposedly needed it to forward my winnings, which of course were fake. Thank you LifeLock.

I have recommended several people for your service. I have been happy so far. They seem to always let me know when things are going wrong.

Credit scores are sent inconsistently. Some months none are received and some months only one is received. Customer service personnel are sometimes helpful and sometimes rude and seem annoyed that you have bothered them.

Just want to say my day of being not sure if I can go to a store and buy something without someone saying to me, "you can have it." Thanks guys, keep up the great work.

I am very pleased with LifeLock. LifeLock alerts keep me informed about my accounts. I also enjoy getting my credit score.

When we made a change on our finances LifeLock made us aware there was activity in our account as soon as it happened. They were very quick on contacting us and letting us know as soon as it happened.

Love it when I get a credit card. You call asap to see if it was me that applied for it. Keep up the good work.

Very pleased with service to inform me of activity.

I am very happy with my alerts, glad to know that someone is always looking out for me! I feel safe! (:

Your fraud protecting program have been excellent. I have received notice of someone trying to use my personal and private information for unjust reason and illegal purposes. I appreciate notices, let me know when my private and personal is being used, fraud and identity theft.

Have appreciated the help I have thus far received from LifeLock, especially with Montgomery Ward and PenPal where person(s) used my name and social security number to open fraudulent accounts against me. Really extra appreciated the three way conference call with MW fraud dept. head. Was disappointed to learn that you only keep records of these events for three (3) months because of false Sprint application (April 2015) where my name and social were used fraudulently and has yet to be resolved. I appreciate much the courtesy and professionalism of LifeLock staff.

.

My computer may have been hacked, I called LifeLock to advise them of my concern. They gave me several tips on what to do next. I followed their instructions and it proved to be all OK. I lost no money and the credit card I used backed me up. I couldn't be happier with both companies.

LifeLock gives us the security we need! There have several times that their warnings have kept us from identity theft.

I am not 100% satisfied, because I believe LifeLock should monitor a little more. A few weeks ago I applied for two credit cards and I never received the report from LifeLock. I even called and mentioned about it. I was about to cancel because I also think should be a little more less expensive, since there is companies that offer great monitoring free of charge. Hope my experience with LifeLock will improve soon.

I'm very satisfied with LifeLock. They monitor the activity concerning your credit continuously and I very secure and appreciative in knowing that they're on top of all the activity concerning your credit; thanks LifeLock...

I really like the Credit Score Update information. It allows us to see monthly any changes in the score and to act upon any misinformation the Credit Bureau might have gotten.

This Yahoo program tries to take over ALL of you devices and plant MALWARE. You are doing FINE. I'm glad you are on my devices.

As of right now I love LifeLock. It feels good to go on with your life knowing someone is looking out for you and it's cheap. They notify me always pertaining to my credit or sexual predator in the neighborhood... Thanks.

I would recommend to friends yes.

I have had LifeLock for several years and am very happy with their service. I am notified immediately if they see any activity on my account. If I have questions or concerns, a human being answers within seconds. They have always been courteous and informed.

I have had LifeLock for about 4 to 5 years for me, my wife and two children. Recently I received an alert on my phone so I went to the site to see my credit report had been ran. I checked into it with LifeLock who gave me enough information to contact Chase Bank who told me someone was applying for a Amazon credit card with all my information. Thanks to LifeLock I was able to crush this threat before it got anywhere. What a relief to know that I don't have to go thru any of the nightmares associated with identity theft. Every penny I've paid LifeLock just paid for itself and more. I would never navigate life without it ever!!! THANK YOU LIFELOCK!!!

So far, service has been great. Notifying me immediately if something is not right. TY.

I feel LifeLock charges for services that can be found elsewhere for free. When we did have someone steal our identity, we completed all of the forms, police reports, etc. before Lifelock even sent us a packet of similar forms. Why fill out all of that information twice? We had already done it.

Thank you for notifying me about somebody trying to open an account using my credentials.

I Feel Safe with Lifelock on my side. I'm learning more and more about cyber security breaches. It's not just the big corporations who are at risk. We all are. It's no longer an issue of IF our info is compromised, but WHEN. It's our responsibility to make it more difficult for hackers to access OUR info than it is for the "other guys." I feel that Lifelock does that for my family and my business.

We worried and worried and worried. Then we joined Lifelock. We stopped worrying. No better recommendation than this!

I really liked how there was a lot more than what I was expecting when it came to monitoring my identity. For example, I can see a monthly credit score. And if I ever have a question, they are ready to assist me.

I certainly appreciate the Alerts Lifelock sends me. I know that my credit is in safe hands at all times with Lifelock.

Most definitely. I love LifeLock.