LifeLock Reviews

My husband & I signed up for the service. My company offered us a better service so I cancelled the LifeLock service on 1/7 of this year. To date (July) I am STILL being charged every month for this service. When I call (of the six times, I have only gotten a real person twice) I am told the person I spoke to before didn't get the necessary information needed to properly cancel the account. I have gotten nothing but a run around for months & now need to dispute the charge on my credit card EVERY month!! I will NEVER use this company again. Please save yourself the aggravation, find another company to go with.

All was well when I joined LifeLock one year ago this month. However, they missed a few things that I caught myself: my bank put a hold on one of my credit cards because of a purchase we made "uncharacteristically" and that card was used to pay an important business account on recurring basis. I only found out because the account manager of this company called to tell me as a courtesy. I had to call my bank, and it was a mess! Got it all straightened out but nothing from LifeLock.

In the Summer of 2008 I was broke, and looking for a loan online. This LifeLock thing popped up on my screen and suggested that I fill it out before I could move forward with the process. I filled out the info and was asked for my banking info which was Woodforest National Bank at the time and the next day checked my account and was charged like $27-35. I tried to contact LifeLock and could NOT reach a live person and had like 3 conversations with some online, computer, that I realized was a computer as the responses were EXACTLY the same. I quickly went to the bank and LITERALLY had to close my account for this. Never once was I repaid nor did I receive a letter saying they took my money. It was outright ROBBERY! They took my money and left me NO RECOURSE! I am sooo glad I found this forum. Maybe someone will see my story and NOT do business with this crappy place that doesn't care about you.

I've had LifeLock for a few years with advertised assurances that my credit cards and bank accounts were protected. In 2014 my checking account was hacked for $14,800. I called LifeLock and the representative informed me that I didn't have this particular coverage. He said in order to get coverage that covered my credit from being hacked, I needed to sign up for the Premium Service. I was never told this in the years I was a member. I assumed that my monthly payment covered my credit watch... why else would I have signed up for the coverage? I believe they falsely advertise and are very untrustworthy. I highly recommend that any consumer looking for fraud protection find another company to monitor their credit. There are several legitimate companies to choose from these days. LifeLock failed me miserably!!

Signed up just last week for LifeLock. LifeLock requested multiple personal documents from me to verify my account. I faxed in all of these personal documents. Received emails the following week, they did not receive my faxed documents. I had a successful fax transmission over 4 times. Still they did not receive my documents. Yet I spoke to another woman in Membership Services that did have my documents, and apparently they needed even more. No one person at that company was honest with me or on the same page as the next! Their customer service skills are horrendous, dishonest, useless, COMPLETE WASTE OF TIME!!! And now all of these IDIOTS at LIFELOCK have all of my pertinent information. If I experience ANY problems now with my personal credit or fraudulent activity, I am suing this company.

I bought LifeLock after having a number of transactions by someone, somehow who stole my credit card number. Shortly after becoming a member (they didn't even send me the junkie gift they promised on their TV ads). All of a sudden, again I had errors on my checking account where someone else was evidently using my credit card number. I called my bank and Chase, made a file and reimbursed me for the loss. I then called LifeLock to find out why they didn't catch the overseas charge(s) that were obviously not mine. When the CS agent heard my situation, he basically said, "the bank reimbursed you, why are you calling us?" I was so disgusted I hung up.

I signed up a year ago with a promo, didn't know it'd automatically renew and charge me for another whole year. Saw the charge on my bank statement so I immediately called LifeLock to process cancellation and refund. It seemed so easy, I should've known it wouldn't actually be done right. Was told 5 business days and I'd have my refund, prorated for the few days since renewal. 5 business days later (today) I call and am told my refund wasn't processed and that they process billing requests on the renewal date, therefore I have to wait until 2016 for my refund to process. WHAT?!

I subscribed to LifeLock for about a year. Then I learned that a lawsuit filed by Experian has prevented LifeLock (and other ID theft protection firms) from placing Fraud Alerts with the three credit reporting agencies on behalf of their subscribers. That's the most important preventive step in identity theft protection! Then I discovered an $8.95 guide that walks you through the steps of protecting your identity yourself. I've found the one-time price well worth it; it cuts through the confusion and hype about ID protection, and most importantly, it showed me how to do it myself.

I checked my RushCard bank statements and it indicated that LifeLock took $25.00 a month off of my card and my balance on my card suppose to be $54.23 and after that $1.00 transfer fee that I was charged after they made the transaction. I have been ripped off and I don't like this service and I would like to cancel my service. And the moment I tried to call the customer service department they will leave me on hold for two hours, and then the phone hangs up and then I check my mailbox and they mail me a letter to me saying that I need to update my credit card information before they will be forced to cancel my service and all I was doing is giving this service a try. And now I don't like it and I am a dissatisfied customer and I would like my money back on my card immediately. This is a rip off to me and something needs to be done about it.

With Lifelock, I received decent service. I got alerts as needed every time. When I moved, I couldn't afford the small fee Lifelock was. I called to cancel and the lady gave me a run around about why I should keep Lifelock as if to keep me and she did, she gave me a discount to keep the account. I recently had life changing surgery. Finances got too bad that I have been going days without a proper meal. I decided to cut corners where I needed to and Lifelock was one. I called once again to cancel. Again, got a lady, again trying to keep me. I told her, I really didn't need the service. She told me they only monitor inquiries but not all. Misleading ads and commercials then but ok. Prior to cancelling I googled a lot of reviews and seen bad ones stating that after cancelling, they got inquiries pulled (as known as identity theft) soon after they cancelled. It was the main reason I was afraid to cancel in the first place.

I have been a member of LifeLock for several years. Every month, they send me an email saying that they have found nothing wrong. My bank contacted me to tell me I had been compromised. I has to call LifeLock to inform!! LifeLock does not live up to its claim to protect you!

Two month ago, I was in Spain and my purse was stolen. When I called LifeLock to report the theft and possible identity theft, I was told that LifeLock couldn't contact my card companies. They could only tell me which cards I had and their telephone numbers. Ever since I started my account, LifeLock has been unable to log into my TD bank account. Then about 5 days ago I got a credit check alert. When I tried to go into their website, my browser kept timing out. I've tried every day since with the same results. I had no other problems with the internet, no matter which browser I used. Only with LifeLock. Today, I called to find out what was going on. The first Rep I spoke to told me to just call up instead of using the internet and that he would put a note on my account.

I have been a member of LifeLock for years but since I rarely apply for credit I didn't think it unusual not to hear from them. BUT then I applied for two lines of significant credit within the last month with major companies and there was no notice from Lifelock at all! I became very concerned with the level of service I was receiving. Their excuse was they couldn't possibly monitor everything but you would think they could at least monitor major credit card companies and major creditors of Toyota. The lack of concern on their part was very disappointing, and this was supposedly a supervisor I spoke to. Based on my experience and lack of service I would not recommend Lifelock to anyone.

Spent over an hour on the phone trying to renew my membership that all of a sudden stopped, for what reason I do not know. Finally hung up and gave up. Horrible customer service.

On May 26, 2105 I received emailed receipts from Best Buy Mobile in Papillion, Nebraska indicating that I had purchased four iPhone 6 cellphones. I live in Connecticut! I called the store and Verizon (the carrier) and learned that someone had used my personal information to obtain the cellphones fraudulently. I called LifeLock and was told they would investigate and I could expect to be contacted in "a week or ten days". When I checked my credit reports, I discovered that three credit cards had also been issued in my name and used. I had to call each bank and merchant myself as well as the three credit bureaus to put freezes on my credit reports and file fraud complaints.

How can they give a FREE shredder that security people identity when I can put together the papers that are shredded from that dumb shredder not even across shredder. I wouldn't get it until they gave the correct one.

I was considering signing up for LifeLock. I am a victim of identity theft. It's a constant battle I am going through so I thought maybe this company can save me the hassle of having to constantly monitor my own credit reports. But when I asked specific questions I was not getting the answer I was looking for. I asked if they stop the thief from getting my information on my credit report as suppose to them getting my credit file and then me having to file a dispute. He never answered me with a yes or no answer he just said they can file a dispute on my behalf and clear my report. That's not what I asked. I asked if they could prevent this from ever occurring. I'm finding addresses on my reports that I never even lived at. I want to stop that before it is added to my credit file. He pitched to me about their services, what they cover and so on. I didn't ask him that, I had specific questions he could not answer.

I signed up for and bought 1st year identity theft protection to help safeguard my finances, credit and more. I spent several hours entering all my accounts, credit cards etc. and was assured by their member services that everything was in order for they even showed me how to review my credit reports. A week afterwards I received a couple of emails saying that LifeLock was unable to connect to a few of my financial accounts. I called member services and spoke to 3 people in that dept., each time moving up the hierarchy ladder. They gave me what I call "tech speak" and that I had to go back to these institutions and clear something? So LifeLock would be able to connect to them.

After signing up with LifeLock my wife heard that her credit card info had been compromised with a direct call from her card issuer. We never heard a word from LifeLock. After a non-satisfactory explanation from the company, we both decided to cancel our LifeLock accounts. Be aware that LifeLock does not allow account holders to cancel online, and it took over 20 minutes on the phone and having to listen to two different representatives pressuring us to reconsider. Save your money and your sanity.

My credit cards and bank cards has been used in 3 other states. I never received any alerts from LifeLock. It is a scam the charge millions of customers a monthly fee while not providing any services, and if you happened to get ripped off for a large amount of money, then they will pay your loses thru an attorney. It's a win-win situation for LifeLock, they make millions by doing nothing .

They took my credit card - lied and said an attorney would call me then pretended like they couldn't verify my email address. I still have never seen my credit report or any thing else for that matter. Every time I called someone was impersonating one of my family members. They keep asking me inappropriate questions like how old was my oldest child. Some keeps changing my password on the web site. They shut down my email account and phone stalking me and terrorizing me with spam and keep saying the web site is broken and to download their mobile app. Just complete ** fraud.

I signed up for their services after having my ss # stolen. They did nothing so after 5 months I decided to cancel my service. I called on April 30 to cancel and was assured that my account would auto-cancel on May 7th and that there would be no more charges. I received a call from LifeLock on May 6th asking how my service was. When I told them it should have been cancelled the rep then assured me again that it would auto-cancel on May 7th with no more charges. Today, May 11th, I logged onto my bank account and had charges from LifeLock. I called them to inquire and the person I spoke to said that she saw the charges and that it should have auto-cancelled. When I asked why I had been lied to she hung up on me. I believe this is the start of a battle to actually get my account cancelled. AVOID this company as they do to you what they are supposed to protect you from.

After all these years and all that money I paid just over the last year 700.00 dollars I did not get customer satisfaction. I had a business that is no longer in business run a credit report on me that was not authorized. I consider this Fraud since the company no longer exists. I went to court with this business years after it was closed and the judge threw out or dismissed the case. As a matter of fact the judge was so angry that he wanted the lawyers bar number and more. I have all the documents from the hearing including the CD of the hearing.

Me and my wife had LifeLock for 2 years and there were a few times that we didn't get notified for credit checks. After we had bought our home and my wife gave birth the $500 a year membership wasn't very economic for us so we ultimately decided to cancel our subscription. They were very pushy in keeping us on, but they are a business selling a service, so I can relate, but that's not why I gave them 1 star.

When I called LifeLock to renew my yearly subscription, the representative asked me to verify some personal information. I gave him addresses that I used to live at, phone numbers that I used to have and I think he even asked about colleges. He could not verify me because all the information, he said was not correct. The solution was to send my social security number in with my driver’s license and they would try to verify me that way. If they don't have my correct information on file how were they supposed to protect me from identity thieves? Then over the last 4 months I've been harassed with phone calls and emails, which by the way, they do have correct, to find out why I'm not renewing my subscription. Really?

Set up was relatively easy. But after a month or so, their system was sometimes able to monitor and other times not. I called, a number of times and they fixed the problem only to create a new one. I asked for someone to call me back, and they said that was impossible. I then spoke to a supervisor and they told me I would get a call back. Been two weeks now... no call back. I had their premium service but now have only the identity theft service - the rest - as waste of money!

My husband and I have been married for over 10 years, in that time we have bought and sold 3 houses, 4 cars, had 3 kids and have 5 credit cards and 6 bank accounts between us. They could not find my info so they said..."no credit history". My name is on everything we have owned. When I called they said that I was just a "**" housewife and should be lucky to be married to my husband...they acted like everything we have is all his. I make more money annually than he does. They offered him a discount if he took me off all accounts (wasn't going to happen!).

Signed up for lifelock in September and created my account. A little later I went in to update my profile, at that point it asked about my spouse. So I entered her information not thinking anything about it. I was not notified that having her listed on my account would cost me twice as much!!! When I eventually noticed this, I called them, and they told me that this was clearly stated on my receipt email. I searched for the receipt email and was not able to find one. I was then told, they don't send a receipt email!!! Now I'm stuck paying for a service I did not know I signed up for. I cancelled the service and will not be doing business with this company again.

My poor brother passed away in Feb. and he had paid LifeLock quite a bit of money for identity theft protection. His account was hacked twice in December and money was taken from his account. As far as I can tell LifeLock never notified him of this. I recently tried to file a claim with LifeLock. It was denied, even though my name was on his account. Do not do business with them.

They charged me twice for my spouse and me, but they make it seem like both will be on one account and one charge. I signed up online, and now they need to speak to my spouse who is the primary, and I can't cancel or change anything, even about me! Since I had to pay for my account, I don't understand why only he can cancel or change my account. I should have read all the terrible reviews all over the internet about this company before I joined.

Annual Credit Report - Wanted additional $400.00 above the $198.00 I already paid them.

My problem started with one credit card they could not access. The other 10 accounts were easy access. I got improper log on credentials error usually after 11pm. I would go to their site and make the correction and it would repeat in 2 days. Mint or CreditKarma had no problem accessing the card information. I did get upset beyond tolerance when I applied for a new credit card and got it. CreditKarma notified me in 4 hours. Lifelock had not notified me at 7 days and I had over $150 in charges that were mine.

Signed up for free trial. Found fraudulent checking account from another state closed years ago but still in my name. Asked LifeLock to help remove account with all police reports from that state proving it was not my account. I was told LifeLock would not help me remove any incorrect information. Cancelled service. Beware.

I tried to cancel my life lock account because of their poor service, just try doing that. Lifelock is the worse company I have ever dealt with. Signing up is a breeze, do it online in a few minutes. Well just try to cancel it, there is absolutely no way to do that online. Their email support is absolutely horrible, they claim they can not help you that you have to call them.

I questioned a representative from Life lock as to why they did not send me emails to confirm recent financial changes we made and was told that they don't have all credit card companies in their system & the dealership we used to purchase a car wasn't in their system. I told the representative that it was the same dealership that we used in 2011 when they sent us an email to make sure it was our purchase. The representative I spoke with did not appear to be knowledgeable enough to give me anything other than a canned answer. She just kept saying the same thing over & over & I did not feel confident. I asked her if in fact I was just paying for an insurance policy in case I needed them, & she basically affirmed that. This is an awfully expensive policy over the long run & I am not sure I will continue with them.

I'm paying over $200 per year to Lifelock for protection for my husband and myself. We just bought a car. We filled out an application, had our credit checked, and drove away with a Lexus. Where was Lifelock? We received no notice that our credit had been accessed (2 credits -- my husband and mine) and that someone was trying to buy a car in our names. When it occurred to me that Lifelock didn't respond to these red flags, I called. I was on hold for at least 1/2 hour before I got a rep. When I asked why I didn't receive a notification that both our credits had been accessed and someone was trying to buy a car in our names, she couldn't give me an answer.

Signed up 21 days ago with high hopes. We completed our profile and received many MANY emails from Lifelock, often 3 or 4 for the same alert and always asking us to upgrade - we had the middle coverage. But, after I spent over $4300 in one transaction on my credit card - nothing. This card was on our Lifelock account but no notification came. The steady stream of "drivel" emails made me angry enough but this lack of a big notification was the end. I wrote to them multiple times and NEVER got an answer except one from email. When we called to cancel, we were told that only my husband got the first 30 days free. My husband and I signed up at the same time for the service, during the same phone call and using the same credit card but ONLY he got the first 30 days free. I was charged because I didn't have a promo code like he did. WHAT?

What kind of a business are you running that before you will even consider to work with a customer, you require the customer to sign away and waive all your own business accountability, liability, and responsibility -- and require the customer's own protections and recourse be waived and signed away also?! Buyer Beware and remember this while you "voluntarily" sign (Give) away every single possible protection they can take away from you. They have plans for you and your money then -- read these other comments to learn what. This is all via their 5,808 word small print disclaimers (read it for once people!! ) which clearly nullify every single claim they advertise, then renders them "held harmless" for absolutely any and all fraud, malice, incompetence -- and worse, and holds you the consumer responsible for 100% everything. Especially billing. You were warned.

I had entered billing information, set up a profile, etc. Once I got to the screen to enter account information so my banking transactions could be monitored, the computer system would not accept the name, url, or any information regarding my bank. It is a small independent bank where all our business is done. I called to see what could be done so that I could enter my information. NO ONE could enter the information, nor did they even have a way to do so from their end. So obviously, unless you bank with one of the HUGE National banks, you don't matter! After reading all the information on this website, though, it is a blessing that I won't be giving them nearly $400.00 per year for nothing!

I signed up for Lifelock in March 2014 for 1 year of service. When I applied for credit and did not receive a notification, I suspected something was wrong. When I tried to log into my account, I could not. I have called Lifelock 3 times and no one can give me an answer why. This same thing happened to my wife who is an employee of UPMC. She is supposed to be covered free for 3 years. They can't answer why she was canceled. I appealed to a Lifelock Manager, who has not called me back. UPMC is also looking into this issue. This is from a company that we trust a lot of sensitive information!! Something is not "right" with this company. They need to be investigated.

I just received a call from my credit card regarding 3 transactions of the same amount plus foreign services charges for a hotel in Sweden. It totaled approximately $1,000. I have had Lifelock for several years and expected to have been notified by them before my credit card company. I have tried calling Lifelock numerous times and have been informed I would have a wait time of 10 minutes. I finally left a message to have my call returned. I am sure what I will hear is that my plan didn't cover credit cards only credit bureau reports. I will be canceling my account asap regardless. BEWARE: It is one thing to be defrauded by criminals but another thing to be defrauded by a company you are paying to protect you. Never again.

I received a mobile alert from Lifelock that required my immediate attention. Since I could not remember my online password, I decided to call. The automated system said 19 minute wait time...it ended up being 28 minutes. I gave my information to the agent and was placed on hold. After another few minutes on hold, my call was mysteriously ended. Nobody called me back, so I called again. By the time I called back, the wait time was increased to 25 minutes which probably meant 35 minutes. There could be something very important to take care of, but I have another commitment and can't wait that long to find out! That kind of customer service is unacceptable!

Honestly, Lifelock is a decent company and you really do get what you pay for if you read into what your product is. Reading many others reviews on here I've noticed that many people believe that credit card fraud and identity theft are the same, but they're 2 different ideas. ID theft is looking after your name and Ssn to see if it's being used to open new wireless accounts, bank accounts, loans and inquiries (depending on your plan) and credit card fraud is just the fraudulent use of your card and most banks reimburse you back after your claim. If you actually read what you're buying or listen to the offers then you'd realize that Lifelock is doing its job and there are a lot of companies that don't comply with them so you won't always get a notification of something going on. I applied for a couple credit cards and only received an alert for one of them, but I'm not complaining. Identity theft is pretty preventable if you use your common sense anyways.

A total waste of money. They don't do anything that your bank will do. Kept charging my account, even after I cancelled. Told me that if I contacted my bank, they were no longer obligated to assist me further. Said this in a very threatening tone.

We have had Lifelock for a few years now. Recently we bought a car, opened 3 credit cards and bought a house. Lifelock did not see any of these transactions. We cancelled in September and yet they kept billing us until January.

Thank goodness my Discover people alerted me to 2 frauds that occurred on the same morning with emails messages and with phone calls. Lifelock didn't notify me of any suspicious activity on my credit card(s). I wish to cancel my subscription with Lifelock.

I signed up with Lifelock 5 years ago. I bought the lowest cost package as from what I could tell, it provided the proper coverage. A couple years ago, I changed from AT&T Wireless to Verizon. While I was in Verizon, as they were creating the account, I received an alert. I thought wow, this does work. 6 months ago, I was watching TV and this Lifelock commercial came on talking about how good they were and then it hit me, I had just taken out a $20,000 car loan and did not receive an alert.

I had four checks stolen and cashed in the amount of $1000. I submitted all the forms they asked me to twice and paid $40 for all the notary signings! I have been a loyal customer of LifeLock since 2009 & I was told, "I have to take the person to court and sue him in court to get my money back." They didn't care that he was in prison and said that they would not honor their guarantee to me, and would not refund me any of the money I had invested into my protection. Also the checks that were stolen and cashed were hundreds of check numbers out of sequence and I was never notified of this. The Lifelock cult management are all crooks themselves!

My husband received several bills from Amercian Express stating that he owed more than $1,300 for something he didn't purchase. He emailed Lifelock to inform them that someone stole his identity to open credit card under his name and address. Lifelock sent an auto reply telling him to call them. He called and waited for over 20 minutes before someone answered the phone. The representative was so rude asking for security code or pass code or something. She told him that in order for Lifelock to help him, he needs to call American Express to ask more information about the account. When he called American Express, the representative told him that they already closed his account and turned all information to collector agency. It's no way they will give him the information. My husband called Lifelock back and they told him that there is nothing they can do.

I just got on this website to counter the numerous negative Lifelock critics who do not appear to understand this service. I have no interest, financial or otherwise in Lifelock. I have been a Lifelock user for about 10 years. There is no doubt that the startup of Lifelock was filled with controversy and even perhaps fraud. After a partial refund I decided to stay and see what happened. Over the succeeding years the service has become more and more of use. For those who say they do not receive notifications, did you take the trouble to complete your profile and set alert levels? It takes at least 30 to 40 minutes to complete the profile. If you're unwilling to setup the profile then you are wasting your time and money.

My personal email got hacked so I informed Lifelock. Unfortunately, the hacker convinced a partner in one of my businesses to wire transfer $9800. According to Lifelock, they will pay up to $10,000 in fraudulent wire transfers. I listed this business account on my home page of bank accounts. I was never told up front Lifelock does not cover business accounts. My personal email was hacked, which was used to make the fraudulent wire transfer. Lifelock uses an outside insurance company to deny claims. Lifelock is a big rip off. Don't use them.

Everywhere you turn, there are Lifelock advertisements telling you that they will safeguard your identity and assets. They strongly imply and even show testimonials where people are notified almost instantly when someone tries to use their credit card information for an amount above the guidelines you pre-set. This is NOT true. I have had numerous instances where I wasn't notified for as many as 5 days from the date of use of a card. Fortunately, it was actually me that was using my card. Had this been an actual theft, I would have been wiped out before getting any kind of notice. I am better of checking my bank statements daily, which is what I am in the practice of doing now. Lifelock should change their name to LIELOCK since an enormous amount of damage can be done to my credit in the time before they send out any notice or warning. $400 wasted.

I was reviewing my monthly bank statement and found a debit for a company called Lifelock. I never signed up for this company, so I called their customer service line and was left on hold for over 90 minutes! This is supposed to be an Identity theft protection company? Amusing, because they got a hold of my account number and took out 98.00. I reviewed their website and the monthly and yearly costs didn't even match what they took, without permission, from my bank account and they tried to only refund part of what they took out! I asked for the person's name and email address that had supposedly signed up for an account with my bank number and they wouldn't give it to me. If I had signed up why couldn't they give me my own name? Horrible company!!!

I decided to purchase the premium subscription last year with the annual rate. I have opened two accounts since then and not one time has Lifelock contacted me about those accounts. I get plenty of emails about sex offenders, and credit reports, but not one email about the accounts I had opened. I decided a few months before my renewal date that I wasn't going to renew, it turns out there is no place on the website to terminate the auto renewal, you have to call. Before I called, I did some web searches for giggles about Lifelock's cancellation policy and read some disturbing experiences. It was then that I decided to get a new debit card from my bank, I updated all my auto bill pay accounts with the new card info and I cancelled the other credit card I had on file with Lifelock.

On October 1st, 2014, my company changed our benefit plan so that we would no longer be able to pay for Lifelock with a payroll deduction. They told us to contact Lifelock directly to arrange for continued coverage. Prior to October 1st, I called Lifelock 3 or 4 times. They said that there was nothing they could do since my account was still active. October 2nd I called Lifelock and was ASSURED by their representative that I needed to do nothing and could in fact do nothing until I received a promo code via mail or email from them. I WAS ASSURED THAT THE DETAILS OF MY ACCOUNTS BEING PROTECTED WOULD NOT BE DELETED IF I RESPONDED TO THE PROMO CODE IN A TIMELY MANNER. December 8th 2014, I received an email with an invitation and a promo code. When followed the invitation link, it took me to a signup for new customers. I called Lifelock and three of their representatives confirmed that ALL MY DATA HAD BEEN DELETED ON OCTOBER 30TH. Why should anyone trust Lifelock if they will lie about something as simple as this? Use Lifelock at your own risk!

On November 20th Lifelock debited the yearly fee for renewal. I called that day to cancel my account. When I check today to see if the refund came through and it hadn't I called again. I found out that it will take 30 days for my refund to process!! I was not informed of that when I called on 11/20/14. I asked to speak with a supervisor and she couldn't do anything either. Apparently according to their policy, that if I had called the day before and cancelled my money would have been refunded with in 5 days. I know of no other business that practices refunding your money in 30 days. They sure will get it when you sign up for auto renewal but try and get it back in a timely manner and you are hosed.

It was time to renew our lifelock membership and I decided to check reviews and see what others have experienced with Lifelock's services. I was skeptical because I applied for and received an auto loan and there was no notification from Lifelock. I called Lifelock and asked why and was told they don't have everything completely covered and then tried to up-sell me on their pricier coverage! Since then I have applied for and received two new credit card with no alerts from Lifelock. Come on!!!!!!

I'D GIVE NO STARS FOR LL IF I COULD!

We saw an advertisement on TV for Lifelock. Governor Giuliani and Montel Williams were the spokesmen. Seemed like something we need since we have had two frauds against us already. The bank and credit card company took care of the charges but we thought it would be good to have additional protection. We went online and they asked us for ALL of our personal information. SS, Credit Card #'s, Bank Accounts all of them and pin numbers for each, investment accounts and even more personal information. Isn't this what Identity Thieves want? We spoke with them because we were concerned. They assured us that this was all protected and no one will ever get our information. WELL THEY will have our information and what if one of their employees gets ahold of the information and sells it on the open market.

I signed up for 1 year to end in July of 2014. I called in April to let them know. They were just rude to me and acted like I did not know what I wanted. I had changed my account number so they could not rebill me through my Visa and then they tried to bill me by mail.. I e-mailed them and then called again. It is easy to sign up---very difficult to discontinue. I do agree, when I took out a loan, I was notified days later that my SS was being accessed. They need to become real time with both notifications of sex offenders in your area and your identity being use. I would not use this program again.

When I signed up with this company I thought it was to help make sure nothing was being done in my name or with my information unless I knew about it. After 5 months with the company I had a name change. New passport, new driver's license, new credit cards - everything was changed with NO notification from Lifelock. When I called and asked why, they informed me that's not really what they are watching for?? Then each month I would get a credit report from them. I noticed my credit score now changed after the first two months. I was trying to refinance my car and did not trust the information I was receiving from Lifelock so Bank ran a credit report for me. The score was 54 points higher than what Lifelock had been giving me for 5 months in a row.

On Nov 4, 2014, 1030-1100, I tried to cancel my membership with Life Lock. I got a letter from them that my credit card had expired and they wanted another one. I decided I did not want the service, and called them and transferred to their cancellation line, and for 20 minutes I listened to testimony about how Lifelock help them. Finally a representative came on line and I told him I want to cancel and then he went about asking questions and some I knew the answer (home phone number), of which I was calling from, and (county I lived in) then asked questions that happened many years ago. I used a PO box once for a week, 5 years ago and they wanted me to tell them my PO box number, right. I would remember this.

I thought Lifelock would be great, but cancelled after one week when I was getting bank alerts two days after the fact, and noticed the Sex Offender list was not updated. Had a sex offender move into my neighborhood, was really nice, was talking to my 4 Year Old daughter, then found out through Utah registry that he just registered. Went to Lifelock to find out why they didn't notify me the day he moved in, and was told they update once a month. Ok, so, this guy could have molested my daughter in that month. If they are going to have the Sex Offender list, it needs to be kept up daily or not at all. Did a little research and found names on it that were not there anymore by comparing with the jail roster.

Like so many people, my wife and I have been watching the numerous account breaches with Target, Home Depot and other credit cards and decided that a service such as Lifelock might be worth checking into immediately. I signed up and that process was relatively easy. The real challenge is entering all of your various accounts and information into the system so it can monitor your transaction activity. Within a day I received what seemed to be a multitude of "spam" email alerts for all kinds of things from Lifelock. Figuring that I either was in a Credit Card nightmare or that the service was overactive, I called Lifelock customer service (and was pretty ticked off because the wait time was about 15 minutes).

There is no place on their website account page where I can deactivate/cancel my account. They will not respond to my email request and when you call them they tell you the account is cancelled, but they still keep charging me. They are a SCAM!!

I hired Lifelock several years ago when I discovered someone had tried to use credit in my name. At the time they were getting great reviews so I thought I would try them. BIG MISTAKE. The first time there was suspicious activity on my credit card, they called me at work and instead of confirming that they were talking to me they started sharing confidential information about the activity with a coworker! I was beyond angry. I cancelled my membership pronto and reported them to the BBB. I'm writing this today because I notice that Lifelock is running an infomercial with a certain male talk show host who has a tendency to endorse anything. Do not fall for it!!!!! Lifelock does more harm than good. Save your money.

I quit and shutdown my LifeLock account yesterday, Sept 12. I had my son and myself on this service and when I no longer needed to protect him I had the account reduced to only cover me. Now, that should change $25 + $25 = $50 per month billing down to $25 per month. They did not adjust this and I complained last month and they did it again this month. The service gal lied straight up, saying there are two active accounts but I took a screen shot as evidence, showing only one. I CANNOT trust them. I think they may be OVERBILLING 100,000 accounts or more and believe investigation by new media and government agencies and individuals who can rally billing problem attorneys for a class action suit needs to be in place. They DO NOT LISTEN to reduce or remove an account - their tactics are so like companies who never let you delete your account or data. I sent a handwritten letter, per their orders, to 60 E Rio, Salado Parkway, Suite 400, Tempe, AZ to have my data shredded. Really, a suite? Seriously, do they even know what data shredding means? I DO NOT TRUST THEM if they cannot even get a simple billing program to work - or - they are intentionally allowing the over billing - the government agencies have to investigate this.

I purchased a bed for 1000 dollars. I applied for credit, I was approved but I thought my social security number was being monitored. I called Lifelock, they said they may not be a vendor. I am ticked at talk radio that advertise how great they are. It is a waste of money. I cancelled my account. They could monitor socials with the right computer system that can send an email. It is amazing they don't do it. I wonder about the 1,000,000 dollar guarantee. Think twice about using Lifelock.

They automatically billed my Credit card account despite my specific request to not do so. When I called them they essentially said too bad. They said, get to cancelling the account in a couple of weeks. They are a pretty shady outfit that I would not trust with anything.

After spending a year with LifeLock I have found that the service is not what I hoped it would be. I was hoping for a way to actively lock my SSN, etc. to prevent fraudulent activity from occurring utilizing my personal information. The service cannot do this. It is merely an insurance plan giving you a million dollars of insurance, if something happens. It does nothing to "lock" your personal information. It will alert you if somebody opens an account under your name or SSN for example, but by that point, I would argue it is too late.

Aug. 5, 2014, I looked at my credit card statement and Lifelock had charged me the yearly fee 1 month early, in July. I received a letter that said that my renewal was set for 8/24/14. I lost my job, so I needed to cancel my renewal. I called Lifelock on 8/5/14 to cancel. The person at Lifelock canceled my renewal but took a prorated fee out. I stated that the letter said my renewal was set for 8/24. The Lifelock rep said that the letters that they sent out are not right and inaccurate. Why would a company send out letters that are inaccurate and then tell the consumer that they are inaccurate? I am so glad I cancelled! This experience has told me what kind of business Lifelock is.

The first question on Customer support was NOT applicable to me as I never contacted them. The one star does NOT mean I was angry, just that it was not applicable to me. I had no problems, but I did get a refund because of some lawsuit against them that was won. At that time, they didn't say they would do more than monitor and said that IF my identity was stolen, they would pay up to $1 million dollars - but they would not do the fighting in court for me, only give me resources to follow. I said satisfied, but I think I will never go back to it. Customer support was NOT applicable to me as I never contacted them.

A few days later I received my CC statement and saw a $9 charge for one month. I called them and they told me I would only get the free month if I was an Ultimate subscriber. They did agree to prorate my time with them and send me about $6 back. Maybe they will, maybe they won't. Now I'm not on this forum to complain about $3, but rather to indicate that this company has very shabby business practices. They don't honor promotions and then they lie about it. I would stay well clear of these people.

My husband saw many ads for Lifelock on Fox. He paid for memberships for both of us for 15 months at $19.00 a month. My credit card was used fraudulently online twice during that time. My credit card caught it but Lifelock didn't catch or prevent it. It's a waste of money because most of what they claim to do you can do yourself for free. I've read that the Federal Trade Commission levied a fine of $12 million against the company for deceptive business practices and for failing to secure sensitive customer data.

I just cancelled my membership. I had two mortgages taken out in my name while a member, but if I had paid an extra $100 they would have monitored by credit... Not sure what they did for the $99 I did pay????? I got lucky and was able to stop it before it started.

I had purchased Lemon Wallet for iPhone. Added a lot of information, it was a great app. Lifelock bought it and support was minimal, but I liked the app and use it frequently, it took me hours to enter the data. Today (06/02/14), I tried to open the app to access my data. It wouldn't open so I contacted support. I got a generic email that it had been taken down. I had received NO previous email. So I checked online and found they took it down for non PCI compliance and erased all account data. So now if/when they bring it back, I'll have to re-enter EVERYTHING. These guys are supposed to be security experts to keep this from happening. So very NOT HAPPY with Lifelock.

I was subscribed to LifeLock for several years. During that time a new credit card and an auto loan were opened. I never heard a word from lifelock. I wouldn't recommend Lifelock to anyone.

I am investigating the complaint that the Lemon Wallet product that Lifelock took over was discontinued by Lifelock despite the payment by members of a membership that had not yet expired. If you are interested in speaking with a lawyer about it feel free to email me at **.

I received this email from LL: "You have received this email because you have previously downloaded the LifeLock Wallet app or its predecessor, Lemon Wallet. We are writing to let you know that we have determined the app is not fully compliant with payment card industry (PCI) security standards, and we are taking immediate steps to correct this and ensure the ongoing safety of your personal information." What the heck? While I never subscribed to its services, I thought that the app would be handy. Then, come to find out, they're not in compliance with security measures. I've read the other comments here and am grateful I never used the services. I hope that none of my information is compromised. Beware of LifeLock and its app.

LifeLock use other companies to sell their services and do not take the appropriate step to educate themselves on who they are doing business with. These third party businesses are collecting valuable information from hundreds of members of LifeLock, such as credit and debit card information, social security numbers and everything else linked to one's personal identifiable information. I choose to not disclose any direct companies they deal with but I've work for one of them and I am highly disturbed. One of the companies they use hire ex-cons, people who are gang affiliate and as well as member. This company is very, very, VERY unprofessional and their employees are far to be desired.

Cancelled my account one day after being billed. I still do not have my refund to my credit card. When I called, I was told I had to wait 30 days for a credit. 30 days has passed.

I had been a Lifelock member for several years. It seemed like I might not be getting much for my money, so I decided to end my membership when I got my renewal notice. I called before the renewal date to cancel. I spoke with an agent and was given a reference number and assured that my membership would not be renewed. A few days later, I got more emails saying that my credit card would be charged for the renewal. So I called again and was again assured that I was cancelled. When I got my credit card statement later, I noticed that I had been charged the $99 renewal on my usual renewal date, which was 3 days after my first phone call. I called again and after some time on the phone, was told that I had been refunded $97.37 to my credit card. The agent couldn't tell me why my full $99 was not refunded. I could not recommend them, based on my experience.

I noticed that the Lemon Wallet app has been replaced by Lifelock Wallet. When I clicked on the app I can see all my credit cards, driver's license, social security, and such available without having to enter a password. Please beware that if you lose or misplaced your phone, you also have handed out all your confidential information.

Life lock was recommended to me since every other measure to prevent or stop on-going criminal ID Theft didn't work. Todd called me yesterday and tried to tell me I caused my own problems with the fraud from ID Theft. As far as I’m concerned, he's worked with the ID Thieves to hurt many families not just mine. I'm born and raised from Sacramento, I'm very offended that they be allowed to continue business and scam anymore people. An apology from Rush Limbaugh himself would not mean a thing to me since the Darrell ** family stole everything from me. My whole family has been hurt by their dishonest, greediness-rich from their own criminal activities and offensively insulting ways of getting off lightly for what they do by accusing and ambushing innocent lives unfortunate as myself to come in their terroristic path.

I gave Lifelock my debit card information and then in the same conversation decided not to use them and told them I'm cancelling. They said they will wipe away all the information I gave them. I called back to make sure, and they put me on hold forever. What do I do?

I was concerned when one of my credit cards was scammed on while living in Alaska so I purchased LifeLock subscription thinking it would give me the benefits of knowing when someone was using my credit cards outside of me, and to keep a closer eye on when credit card applications were being submitted. At least that is what I thought according to the Customer Service Representative I spoke to confirmed. Approximately 4 months after having the subscription, I received a credit card in the mail that I did not subscribe to neither did I shop at this particular store! I cancelled the card immediately and called LifeLock. I was shocked that they were NOT even CONCERNED with my issue, and told me that was not part of their responsibility.

I received an email with a Black Market Alert. After two days, I still cannot get a representative to talk with me and the password on my account on Lifelock.com will not reset. I've reported them to the Better Business Bureau and am extremely upset that after such an alert, I cannot speak to a representative. Finally, I called the number for 'new' clients. They picked right up!

I hope this one is critical in this site so please bear with me. It is quite ironic, since Lifelock is responsible for the people's satisfaction and information protection. They might be successful to what they do best; however, in my case they aren't so satisfying and were pretty much failures. To start off, I was surfing through the internet and thought of LifeLock's "great service," since my friend told me that it was great. Then I proceeded to get into the free membership that they had around and figured that it's a good time to take advantage of it. I did so, and carried on jotting down my information. Unfortunately, after couple of days, I had some things going through my life and decided that I wasn't ready for LifeLock due to certain situations I had, so I canceled the account membership, which was free, and "I am all set" as the lady said.

Recently my Mother, who is not only elderly but disabled, was notified by her bank (not Lifelock) that suspicious activity had been noticed with her account. I logged onto her bank account and noticed seven withdrawals that she had not done herself. These were done in several different states for various services all on the same date - totaling just over $1300.00. We immediately contacted her bank’s fraud alert center and reported this. Thankfully they were able to stop these charges and return the money back to her account.

Service is inadequate if you have multiple credit cards. LifeLock only notifies and contacts bank accounts. Most people have only one bank account, while most people have multiple credit accounts which they do not contact. Instead they leave it to you by providing a list for you to do their work. After questioning LifeLock on this, I asked for a refund. I can handle the notifying process and placing restrictions with the credit agencies which is free. What you get from LifeLock is certainly not worth the coverage they offer.

I had joined LifeLock on August 4th, 2013 for $25.00 a month. On August 7th, I had tried to apply for a Real Estate Investment Loan with Quicken Loans. I was checking out the services with LifeLock. I was notified the next day. The alert came to my email. I log into my account to alert. I had clicked yes. I thought they would alert you right away the same day that your credit was being pulled and put a stop to it until they get a response back. On August 9th, again an alert came to my email and logged in to my account, I responded No. I was told today by Mrs. ** that alerts don't come in automatically at the same time the credit report has been accessed, pulled. They had not gotten an alert from TransUnion yet and today is the 16th. Each bureau contacts LifeLock whenever, the next day or longer. Then what the heck having LifeLock in the first place. I had canceled the service today and she's only giving me some money back, not all. Bad services. Some kind of protection, alright! On each alert, it does not say what bureaus alerted this to Lifelock.

We got Lifelock 3 months ago, thought we might need it. So we called and they told us all the good things that they do. And for $25 a month per person, we just couldn't believe it. They went on to tell us that anytime we applied for any kind of credit, within 5 minutes we would be texted to see if it was us or someone trying to use our credit. In the last 3 months we have opened up a credit account and have been using it. They haven't texted or called us to let us know.

First, I went through the whole sign up and then they have only 5 credit cards and 3 bank accounts that they cover. I stopped right there and canceled as I have more. The point is, that should be disclosed before they get all your data and you actually sign up. Rip off. I doubt they really do much good for anyone.

The truth: $10 a month is not worth it. The coverage does not monitor everything once you do not get your credit reports. Customer Service does not help with credit reports. It does not give you all the alerts. The $25 have everything but is a rip-off and you could find better service elsewhere. If there was an invalid alert, we do have the SSN pop up so we have access to all of your information. Scary, right? I know they tell you it's good, but it does not cover credit cards or credit reports even though you get it from LifeLock. We are given answers all the time but sometimes give an opinion.

I signed online for a trial. I cancelled on 3/30/2013 before the trial ended by email. They informed me that I could not cancel by email, and continued billing me for the last three months. When I called them for a refund, they told me that because I did not follow their cancellation instructions, they could not and would not refund my fees. The account is now cancelled, but no refund.

I began receiving spam emails almost immediately after signing up for LifeLock, and after cancelling my trial membership, they increased tenfold. Apparently, LifeLock's privacy policy states that they'll share your information with people whose services they think will interest you. Apparently, this includes Russian dating services, among other swell folks. I never had a bit of spam till I signed up with this outfit, and I'm wondering if they shared anything else besides my email address. Time will tell.

I am currently a member of Lifelock and inadvertently locked myself out of my online account. When I called into customer service, I was shocked by the lack of security from the customer service agent as they began to rattle off my security info to me without any prompting from me. Oh, my God, are you kidding me? ** is going on? After all, my security info was then rattled off. I asked for her name then asked for her supervisor, and told her what happened, and they did not think anything of it. I cancelled my service immediately and called a competitive service and ensured that their customer service did not utilize the same tactics. Do not use LifeLock unless you want your info compromised.

I tried Lifelock, being very skeptical since the company was sued and had to change its practice. The price is $10/month, and they say they monitor my identity through their "network". When I pried and did more research, their "network" is a list of businesses that agree to alert them if someone applies for credit. Problem is not all businesses are in the 'network" and want no part of a third party like Lifelock. They do not monitor your credit report unless you pay the outrageous sum of $25/month, and your credit reports are the best line of defense against ID theft. I switched to a company called Privacy Guard that Frank Abagnale works with. They monitor all 3 bureaus daily, and they caught me applying for credit the same day! I was impressed. So Lifelock makes money on something you can do yourself (unless you pay $25/month) and seems to be a big legal scam.

Several weeks ago, I started applying for Lifelock. I entered personal information for myself, my husband and our daughter, including SS numbers, etc. I did not add credit card info because I changed my mind. Over the next week or so, I received email notices encouraging me to finish the application process. I ignored. Interestingly, within the next few weeks, three of our cards were involved with fraudulent activity. All were caught and made satisfactory by our various banks (further showing Lifelock isn't necessary), but come on! My suspicion is that Lifelock is behind this, somehow infiltrating our info with their expertise in order to convince us we need their services. I could be wrong but in the last ten years, we have had only three instances of fraudulent charges vs three within one month?

Lifelock is supposed to send you an alert when someone opens a credit under your SS#. My wife opened an account at a department store and did not get an alert. I called Lifelock to ask why she didn't get an alert. They said, "Not all big department stores are in our network." Huh? I replied back, "Don't you go by SS#?" Yes, but if we don't get a report from the credit company about the account, we won't know. Huh? I said again, "Don't you go off the SS#?" Yes, but that is why we have the 1 million dollar coverage. Just in situations where Lifelock doesn't get notified, we can protect you down the road. Huh? Great, so anyone can open a credit card under my SS# and it's going to be 50/50 that you will know about it! So in the meantime, my credit gets messed. They don't really protect your SS#. I stopped my membership. I will just monitor via Credit Checks. Lifelock is a waste of time. I'm very disappointed in Lifelock's service.

Lifelock Services, which is an identity protection company, is sending emails to me in my ex-husband's name. When I called to get my email address corrected from the account, they refused because I am not him. I find it ironic that a company which protects identity would use my email address for someone else's account and not be willing to protect my identity!

I have been unable to log in. I used temporary passwords twice after confirming ID. Account is blocked and asked for same info. If this is what happens each time you try to use services, then please cancel my account.

I had considered enrolling in your product, but I have decided to look elsewhere since reading your reviews in the light of your sponsorship decision. The deciding factor was the company's decision to continue its association with Mr. Rush Limbaugh. I usually do not put much weight in company affiliations and sponsorship, but after reading the apparent frustration of some of your customers and the unthinkable 'insinuations' and vulgar talk of one of your sponsored radio host. I do not wish to be treated in the same manner. It seems to me that the company's dismissal of such behavior is partly due to its own disregard for respectful service practices. I understand that I am only one individual and that I am not a member of any of your services, and so this note may only get shoved under the table and dismissed. So be it. But I wanted to share my opinion and disappointment in your company's character, especially when it is a company designed to protect the integrity of its customers.

They portray blue collar workers as thieves. They need to also show white collar workers stealing on their commercials, not just waitresses and janitors. For the past 10 years, I have been giving waiters and waitresses my credit card and never had an issue. I work at Disney World as a custodial cast member and every time something came up missing, it wasn't one of us; it was either security or management that was guilty. My daughter's Bank of America account was emptied by a worker in their bank.

I subscribed to your service last year. You billed my card. I heard nothing from you. I called and was told that you would forward information. I've received nothing after waiting several months. If you are going out of business, please return my money. I was seeking protection, not another scam.

LifeLock requires the customer to enroll in automatic renewal, or the customer is required to remember his/her own renewal date. If you fail to remember your renewal date, you lose your coverage. They promise to send an email notification prior to automatic renewal so that you know the rather large chunk of money is going to be taken out of your account.

I am writing this memorandum requesting assistance because my personal information has been compromised by an employee that works for Honeywell Technology Solutions, Inc. (HTSI). I have made several attempts to get this situation which involves the violation of my name and Social Security Number taken care of but have yet to be successful. I have attached a copy of the email traffic that contains my personal information along as the initial sender of the email. I have talked with Mr. James M. the Operations Manager (OM) for Honeywell Technology Solutions, Inc. at Fort Campbell, KY 42223, who was the originator of the email in September 2009. I was told by him that it was taken care of and not to worry about it, but if I was still concerned then I need to get LifeLock.

I called Experian to find out why they had my name wrong again. I had corrected my name three times previously, and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is Lifelock.

I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is Lifelock.

A charge for $99 appeared on my credit card for LifeLock. I've never signed up with them, nor have I ever authorized my credit card to give them anything. My credit card is still investigating how they got my card number. I was concerned that someone had actually stolen my identity and opened up one of these accounts using my name, but I monitor my credit report and so far, so good.

Todd Davis is defrauding customers. I suggest we contact the Better Business Bureau. This is not a service for mindful consumers. It is a service for the lowest form of humanity.

As a result of the fraud alerts placed with the 3 credit reporting companies I need to jump through hoops to open new savings accounts, make some credit card purchases etc. I have complained to Lifelock and they reply that they have no control over other companies security policy.

In March of 2008 my purse including my wallet and my entire identity was stolen out of my car. Within 30 minutes of the burglary, I contacted Life Lock who assured me that they would take care of issuing Fraud alerts on my SS# on my behalf with the 3 major credit agencies. This DID NOT happen and I eventually had to issue the fraud alerts myself. It is apparent that my identity has been sold as there are over 45 credit cards applied for and / or opened.

I have been with life lock for 6months. I have not received all of the benefits as promised. I even just recently purchased a new vehicle, and was never contacted by a credit bureau with supposedly having fraud alerts and still have not received a a credit report from one of the bureau's. Please put me in contact with one of the attorney's handling the complaints. Thank you.

not for a monetary recovery, but to see if this also happening to other Senior Citizens - They pull the fee this month after my notices to cancel - will jerk on their chain via the AG office.