LifeLock Reviews

The lady who spoke with me was very understanding. She helped me with a new Password. She was emphatic to my inability to address Windows 10!

This just happened Aug 2nd 2016. You alerted me right away and I was able to stop this fraud. I put a lock on all my credit. Thanks again.

Due to someone using my correct SSA# for a credit Card Application at MACY's I was notified of what appeared to be a fraudulent attempt since the action was not taken by me. The quick response by LifeLock, I believe the issue is resolved. I still must comply with Macy's request to send a FAX letter to them to facilitate complete resolution of the matter. LifeLock's policies seem very reasonable and the agents very helpful!

Yahoo was hacked, issued new credit cards.

LifeLock is truly amazing! Worth every penny!!! They just prevented 4 different fraud applications for services and credit cards. My LifeLock representative was wonderful and she called the different vendors and cancelled all.

It was handled very professionally to a resolution.

I purchased LifeLock after my wallet was stolen with my personal information. After about 2 months my husband and I purchased a vehicle in which my credit was pulled and a new loan was established. LifeLock never notified me of the inquiry. I was told that they only notify if the financial institutions is in network. When I ask which institutions were in network, he said he couldn't tell me because I could be a thief. Needless to say I canceled. And am upset that I was refused refund and customer service just speaks over customers and hangs up.

Detected someone checking on my credit report while applying for a equity loan for our account. I feel better that someone is looking out for my credit cards, bank accounts, and loans. I would recommend LifeLock to all my friends and neighbors by telling them of my experiences with LifeLock. Thank you.

Excellent and intuitive handling of personal identity related issues. I signed up after my wallet was stolen and there was an attempt to take my identity from me. Lifelock proved very helpful in alerting me almost daily on activity across financial and personal accounts. Highly recommended.

I can't get to my account. How do I get in? If not please cancel my account ASAP...

LifeLock is supposed to monitor to detect new accounts that are opened in my name to prevent identity theft. I moved, opened new credit accounts to purchase furniture and appliances for my new home, thousands of dollars. LifeLock missed all of these accounts. Thank goodness I had a backup credit/identity monitoring service which DID detect the new account activity to verify with me that I was the one who opened them. I found my subscription in LifeLock to be a complete and utter waste of money.

The enrollment procedure was clumsy and if all my other interactions with LifeLock are as bad, I would not expect to renew.

I was contacted by Lifelock today and everything was resolved. Somehow my e-mail was wrong and I did not receive any acknowledgment from Lifelock. The person I spoke to was very polite and courteous. I was amazed how fast these people responded to my problem. Says a lot for their credit monitoring!

They have ways of detecting suspicious activity and let me know before the trouble mounts. Someone was trying to open a credit card in my name. LifeLock checked with me, and I could let them know immediately that the applicant was not me. They stopped the damage before it occurred.

Why do I not get emails telling me everything is good or not? I am getting ready to call you again, and see if I can get a proper answer to my question. As to what this tell us more stuff means I am at a loss.

On 5/27/16 a breach occurred on my Regions Credit Card unauthorized by me. In fact, it was several days later when the credit card company informed me of this fraud. I still do not know how my number was obtained or where it occurred.

This is the second time LifeLock has helped me - once about two years ago when someone stole my SS# & you called me early one morning & got the bank on the phone & you took care of that quickly. Then again I thought someone had tried to open up a credit card or loan using my credit & again you alerted me & also took care of that problem. Anyone that cares about their credit & banking should have LifeLock. Again thanks LifeLock.

I'm new to this service but so far it's the greatest thing ever and confident that if someone should try using my info for fraud LifeLock will be there to catch them and protect my name/identity and help bring the loser to justice.

Watching over me so well and helping me.

No Foreign Protection - In a Global Economy, I am suffering from foreign hacks. I would like to make a strong suggestion that efforts be made to get a better handle on transactions made abroad, in an effort to provide better protection.

Something looked odd I didn't know what it was. It went really well.

On June 27, 2016 I was in Macy's department store. I upgraded my charge card to an American Express card. Within five minutes of completing the transaction, I received a LifeLock alert text on my cell phone asking me to verify the credit check. I was impressed! There was also a follow-up email and phone request. Thank you, LifeLock!

As long as you need your accounts monitored, LifeLock will be fine. I've been a member for several years and my credit score is to update monthly. This month, it did not update, and I called to inquire. The next day, I got an e-mail stating that the matter has been transferred to the IT Department and I would hear from them soon. Today (3 days later), I called to inquire and I was told that I would have to wait to hear from the IT Department. I asked to speak with a manager and the operator put me on hold.

I got an alert for Black Market and of course I panicked. Then I called LifeLock and the young lady answered my questions. To my surprise my email address showed up in 10,000 black market items. LifeLock had found this and alerted me. So my solution was to change password on the email address. Wow was I relieved. I have had LifeLock for 10 years now. I recommend it to all. I rest easy knowing they are looking out for me.

My experience with LifeLock is going on 3 years... once compromised it is there for ever. LifeLock not only helps with alerting you but also teaches you how to help yourself. I have alerts on all of the credit reporting companies and that is a huge mind relief. They also have the kindest and most knowledgeable representatives to help you through the process. Thank you LifeLock.

Hi, LifeLock might be helpful in specific scenarios, but I have yet to find one. For starters, LifeLock is expensive, they prey on the fear of the average person and the insurance-like feature-set they offer. As such, I think it would be great to also cover my child too, just in case, to protect their future. However, it is hard to really be able to justify the $56.09 (with coupon) to cover my child, who is 3 years old. My child does not have credit cards, a bank account or anything else. All they need to do is make sure no one opens anything in their name. I don't think it should cost almost $60 a child, then multiple that by the number of children I have, plus the Spouse cost; too much money for so little value. Currently, I do pay for the highest tier for myself, so I can review regarding all services offered.

When I called to report that I had lost my purse the man I spoke to was very understanding and helpful. Fortunately I found my purse before I had wasted too much of his time. Needless to say I was relieved and happy.

We are retired... Nice that we have Lifelock to help us stay safe in purchasing things. Staying safe in our neighborhood... We would recommend your service to our friends. Thank you for keeping us up to date.

Once contacted regarding suspicious activity, I quickly followed instructions to request reports. The Alert Team contacted me several times before we were finally able to get together on a call during which the Alert Team contacted the parties in question and resolved the issues, including time spent on hold, within 30 minutes. Very courteous and concerned regarding my identity safety.

I got an alert from LifeLock about an account being open up at Navy Federal Credit Union. I know that was not me. I have never heard of it before. I called them and they got right on it and told me they would keep me informed. I was very upset and they understood me completely. If it was not for LifeLock I would not be a person today. I wonder if I was just paying money out and not getting anything for it. But I am telling you it is worth it. Thanks to LifeLock, my identity did not get taken. I have told everyone they need it. Thank you for being there for me and everyone that took my calls as I called more than once. Thank you again, LifeLock.

Great security monitoring and always helpful with questions. Response time is the best.

A week ago we called Lifelock and registered for Lifelock Ultimate Plus during the telephone contact. All the personal information for myself and my husband was given, along with credit card information for yearly payments. A security phrase was provided along with cellphone numbers and an email address. We were instructed to make a contact in our email for member.services@lifelock.com so our emails would not go to the spam or junk folder. We were also given a priority phone number. After a week had passed, and we still did not receive our email, we called Lifelock back. We were told there must have been some sort of error and we would have to provide all our information again. Why would we have to provide all our information again if our initial phone contact was recorded. Now we are left worrying who actually has our information and what kind of company Lifelock really is.

Am very pleased with services received. I have been alerted on regular basis and appreciate how quickly they respond to my needs.

LifeLock is robbing people out of their hard earned money! I signed up with LifeLock on 4/9/2016. Since then I have opened 2 accounts. LifeLock has never contacted me once. Today's date 6/18/2016. I tried calling to cancel my membership and they gave a waiting time of 37 minutes. After 44 min I hung up. Called again and prompted to sign up and I was immediately transferred to a representative. I explained to her about my 37 min wait time and how I wanted to cancel and she said she didn't have access to cancel my account and redirected me back to that extension only to now get a 55 min wait. I was able to sign up online yet I cannot cancel online. Thank you for nothing LifeLock. Just canceled the card you thought you'd bill again. I call this legal scamming. It's a damn shame companies like this still exist.

I want to say that from the very start I was treated with respect and concern about my needs and what I wanted. There were suggestions made to me that would do me the most help for what I wanted to do which was to repair my credit and if there was so much as a ripple of activities concerning my credit and applications for credit I was promptly notified by the email address that I had given them. I even received a phone call about an alert. I am very impressed with all aspects of the service that I was provided and recommend LifeLock to anyone in need of this type of service. IF I HAD THE MONEY I WOULD USE THEM IN A FLASH.

Very hard for me to change my e-mail, thank God you had someone with a lot of patience to deal with it for me. Thank you.

LifeLock has been extremely helpful to me - at least 3 times a scam artist has tried to use my info to open an account at Synchrony Bank to pay for items. The personnel at LifeLock has always stayed on top of my problems, and rescued me from disaster - and always with a cheerful, patient voice that keeps me calm and reassured. I am extremely grateful for their attention to my dilemmas.

I thank the good "LORD" for LifeLock Identity Theft Protection & Services. I have peace of mind knowing we, the members are receiving awesome service from the staff & team members at LifeLock. Please continue to do what you'll do best with "GOD" help. LifeLock is the BEST! Thank you all.

Apparently an unauthorized person used my personal information to obtain access to some rewards program. Thanks to LifeLock they suspected something unusual and contacted me. They walked me through with the company involved and also assisted me in obtaining additional awareness protection with TransUnion. The customer service rep was Tenise at LifeLock. She deserves a Hawaiian vacation!

I am a college student that almost had a fraudulent credit card opened in my name. LifeLock fast alert service contacted me immediately upon an application being submitted. WOW Great Service!! My Mom purchased LifeLock Protection for me. Thanks Mom; who knows what could have happened! It took 20 minutes to stop the fraudulent account in a pending state to be shut down. It can happen to anyone... Thank you LifeLock and of course Mom too!

I was involved in an eBay spoof. LifeLock provided support and advice on how to handle the situation in a simple and informative way. I am so glad I have LifeLock to help protect my identity because with all the scams that are out there (that are really hard to identify because scammers are so good at it); I feel secure when I have LifeLock to assist anytime I have a concern. Thank you LifeLock Team!

My only question is why does it take you from February to March, which was at least 15-20 days after I ask about a new credit card. This seems way too long. If it had not been me, the person would have had that many days to spend a lot of money on a credit card that could have been in my name. I thought you would have called me the same day so I could stop it, if it was not me. I am going to check out Citibank today. So you will see it come up in a few minutes. Let's see how long it take you to report it to me. Thank you.

I especially appreciated being notified regularly of any questions that I needed to answer, I could check my credit score, and anything I wished to ask about what LifeLock had found out about my account. I was also cautioned not to write to the company and include credit card numbers, etc. That is to be kept private, give this kind of information via telephone call or a letter (by post). I was also notified that I should make a telephone call rather than answer by way of computer, even though that is much more convenient for me.

I was pleased and surprised when LifeLock called me to follow up on an alert that had happened the previous day. While I was holding, the agent called the credit card company who issued the alert and found out who had applied for a new card, using my information. The card was denied and my confidence in LifeLock was restored.

Best money ever spent! Made it easy for me to do the right thing to stop my personal info from being used, causing me a lot of headache.

I became a member with LifeLock, 6/5/14. I haven't had any problems with the service. I've been able to view important information, in and around my community about keeping my neighbors, and their offsprings safe. I've also been able to see my personal information, is continuing to be safely monitored, and in the future should a problem occur, LifeLock will be on post to resolve the issue. Thank you in advance LifeLock.

The representative her name is Robin was very helpful and patient to assist me with my concerns and provided useful information that I did not know. She also walked me through the steps to change my email address as well as my password.

Provided excellent service. Unfortunately am unable to afford to renew at this time.

When my personal information was potentially compromised LifeLock contacted me right away. The situation was addressed and resolved within hours of me being notified. I felt comfortable and secure knowing that LifeLock was there for me. I did not panic not one bit and I'm known to overthink these sorts of things. Today I have no worries or concerns about my identity being stolen or my personal information being used by scammers. Thanks to LIFELOCK.

I had an alert from LifeLock and I check the alert and sure enough someone tried to open up a credit card in my name, and LifeLock came to the rescue and shut it down. I'm very happy with LifeLock and they have a customer for life.

Was not satisfied with your service. However, your representative assured me of recover protection if fraud occurred... Which, I forgot about. Makes a big difference and she listened to my story which to me was horrific! She was very kind.

My experiences with LifeLock have always been positive. My most recent series of calls were with Ruben. Most helpful. I am a walking commercial for LL. Peace of mind has no price.

Nancy was wonderful and compassionate but she was limited by the cooperation of the company with which I have the dispute. I still do not have resolution as it is in the hands of the disputed company. To me this isn't protection. I now have to deal with and possibly be bullied by a company who is notorious for illegal activities. I would like to see a more aggressive ability for your reps to help people like me with health issues and the elderly these people normally target. I just happen to be security conscious as my brother is number one advisor on bank fraud and security in the country.

I am grateful that a potential problem was detected and handled quickly.

LifeLock services would be greatly improved if on the first customer call for help he gets a live person to respond. An identity crisis could (and will occur) when you least expect it and under the worst circumstances when away from home and when all account data are inaccessible to you. A human being could quickly establish and verify identity based solely on a client's response to questions. Thank you for your concern.

I'm very pleased with LifeLock. Each time an occurrence takes place they contacted me to confirm everything. I feel I am important to them. My only dislike is that they're so busy I'm put on hold for a long time before someone can address my problem and I'm repeatedly asked the same security questions.

I'm so happy to have this alert. It lets me know when someone has access my accounts and profile. Then you alert by email, text and phone call. Awesome feature. You guys really do have my back. Thanks a million.

5 or 6 years ago, lost wallet in a convenience store. It was found by the clerk and she passed it to her boyfriend. Some months later I received a call from a collection agency demanding I pay $ 2000 to a company with which I had never done business. I finally got restitution after a year of hardwork and many heartaches. I then decided "never again'' and after a lot of personal investigation decided to go with LifeLock - not because of the stolen i.d. thing but because of other things such as informing me of sexual predators moving into the area and about a dozen other items of interest which were strictly hit or miss - mostly miss - even monitoring bank accounts. I sleep well, knowing LifeLock never sleeps. The fellow who stole my wallet? He went to jail and I'm happy about that but I'm sure he'd be in jail if I had signed with LifeLock long ago plus my retirement years would have seen more of the good life.

Your catching suspicious charges saved several charges. I would have had to straighten out if I had not been so fortunate to have LifeLock. Thank you for the idea and knowing we would need a service like this. I saw it first on Donald Trump's, Celebrity Apprentice Show. My cousin is going to follow. He has heard of your service and thinks it sounds like something he needs.

Really have been pleased with feedback every so often on my e-mail. Also when I needed to fill out all my new papers last year when I moved, the lady was sooooo patient. I am 82 and not so up on all this computer stuff and am happy that all of you are.

A week ago, I was cruising on the Navigator of Royal Caribbean, a trip of 14 days Trans-Atlantic...Florida to Europa, destination South-Hampton, England. Before my trip, I paid all my due, credit card, Car and Health insurance, etc. Aboard, I had the WiFi and can received all my e-mail from Lifelock but I could not open "login" to mention that was me who was doing these transactions then I send an e-mail to LifeLock to let them know that was me and quickly, they answer and reassure telling me that when I will be out of boat, I must to login and confirm my transactions. LifeLock was taking good care. I am more than happy with this protection either out of my country. I will not hesitated to recommended LifeLock to my family and best friends. ;D

People were very helpful and answered all my questions. Would work with them again.

The lady that I talked to was very knowledgeable. She made it so easy for me to understand what had happened and what they could do to correct it. I was very pleased with who I talked to. She was very helpful. Thank you for your help.

We have been with LifeLock for about a year. For the first several months we received regular e-mails then it stopped. We made several calls but were told "there is nothing you can do". Why can't we get the regular e-mail you supposedly generate. This is no way to do business.

LifeLock has been guarding me for many years now and I am extremely happy with this company. When I have needed assistance they have always been able to assist me and they check up with me if there is something that is possibly a problem. I certainly would refer all of my friends to use LifeLock.

I had a promo code for 1st month free, so I called customer service and told them my problem. I was refunded my money immediately. I did not have to wait 7 or 10 business days, it was there within 24 hours. I feel so much safer making purchases and banking online now. Everyone should have LifeLock, my niece and son were both robbed just last week shopping online so this is why I got LifeLock and will keep it.

Someone used my information and applied for a payday loan.

I was going to be a co-signer for a loan for my friend and there was an alert sent out that someone was checking on my account. All was taken care of when I called to confirm the email.

Thanks, my problem was solved.

On at least three occasions in the past year LifeLock has contacted me about applications for credit where at least some of the application information matched my credit information. Most recently my Social Security number was used on a credit card application at a major department store in another state. LifeLock caught it. They set up a conference call between the department store fraud department, the LifeLock investigator, and me. Before I was off the phone the credit card was cancelled and I was assured by the department store that their credit bureau inquiry would be removed from my credit bureau record.

The person that answered my call wanted to help but he was cumbersome in his reading a prepared script, had moments of 3-4 minutes of dead time looking for what to say next to me. I was already stress from having wallet stolen and to be on the phone for 10 minutes that I needed to call and cancel credit and debit cards was being wasted and I was being told about insurance papers being emailed to me. I was not filing a claim, I was trying to help you protect my identity! Awful customer service on this call where in the past it has been outstanding.

I really like Lifelock and it lives up to its promises. Several times it has already stopped identity theft.

Recently my husband and I had our identities stolen. LifeLock has been absolutely WONDERFUL!! We would not do without them. They have responded quickly and gotten derogatory information taken off of our credit reports that affected our credit score. Thank you LifeLock. We love you!!!

Got LifeLock with my AOL account and love having the peace of mind that someone is watching out for you and your money! They also let you know that your accounts are safe by email!!!

I would highly recommend this to anyone. It's been a good learning experience for me.

They sent me an email and called on the phone when someone tried to open a new phone account using my name and info. They resolved the problem and walked me through the process of setting up alerts with the credit unions. Great job and I am glad they provide the excellent service by keeping my identity safe.

Good work and finding about my credit.

I think LifeLock should notify the public listings not to put its members in their files. I think it is horrible that my name is on so many lists for anybody to find me. I don't see why I need to provide my driver's license to anybody to have to be removed.

Because of my ignorance of computers, I called, for I had received a phone message, that my account had been checked. This I knew about, and approved of the checking. Actually, I called two times, and spoke to two different young women. Each was helpful and patient with my ignorance, and answered my questions, walking me through your sign on system. In all I am very pleased with the service and your representatives.

Debit card was compromised and new card was issued by my bank. Excellent customer service was given.

Credit card inquiries - Even though I was mistaken, Lifelock took the time and effort to follow through to make sure that my identity had not been compromised. I feel embarrassed but I am reassured that Lifelock has my back.

Lifelock was very quick in alerting me to a credit inquiry and resolving the situation. I'd also like to take the time to recommend them because of their "Sexual Predator" alerts and their "Credit Score" updates. Their professionalism, quick response and total dedication to the customer is well worth the cost.

LifeLock officials have been so very considerate with me by allowing additional time for me to take care of my obligation. They have been more than fair and for such consideration I'm thankful. Lifelock is a very fair organization...

I love LifeLock. It gives me and my family a peace of mind. That someone is protecting what means so much.

I am a hearing impaired person. I don't have any difficulty with deeper pitched voices but after 2200 decibels my hearing is very problematic. I called your 24 hour service and found it impossible to carry on a conversation with your representative. She was asking complicated questions and she had a very high pitched voice with a heavy accent. I finally gave up and asked to speak to somebody with a deeper voice. After holding for a long time I hung up.

Renewing account with new card exp date. Was in hosp at renewal time. Caught up on when got home... Staff very helpful.

Since my enrollment in LifeLock, I have had several notifications of possible attack on my accounts. Each of these was handled very easily by a communication from LifeLock and a very friendly and helpful discussion with the LifeLock representative. We feel much more safe re: our bank accounts, checking accounts, charge cards, etc.

Undoubtedly great to have that $1 million support once someone has messed with your identity and credit. But part of the promise was to alert me when new accounts were being opened. Discontinued my account after two years during which the customer service reps (all extremely nice) could never tell me why I didn't get alerts to new accounts opened in my name, even though it was part of the service I had paid for. There are different levels, by the way. Initially they tried to explain that LifeLock didn't get information from every company, but Amazon, HSN, Home Depot, TJMaxx not part of their monitoring? Frankly, it seems like it will be easier to stop any fraud if I know immediately that someone has opened an account in my name. Don't count on LifeLock for that protection.

I had just walked in the door from a very overwhelming Monday. Your rep was so pleasant and calming as I sat down I was very comfortable in the conversation and at ease. LifeLock you need more reps like her and I forgot her name. But please recognise this rep, she should be employee of the month or even day. Thank you rep. An application was ran twice for credit on a bank I was not familiar with. The rep that followed up with me tonight went out of her way to get the job done and taken care of today with the phone call to the bank the app was ran on. Turned out it was ok but really should have been ran only one time and that is on the company who ran it.

When you have LifeLock, you are free from worry. They are always there for you. I am very appreciative of their protection.

LifeLock has been most professional, courteous, & thorough in my dealings with them. They have saved me thousands of dollars and headaches from warding off fraudulent attempts on my finances.

Very happy with everything. I love the alerts and instant checkmate. I really love everything about LifeLock.

Computers are very hard for senior but one of the men went all the way with me on the phone and that really helped.

As most folks know, it's rare anymore to have timely, courteous, thorough (top-to-bottom!) service. This crosses all consumer-driven business & is quite frustrating. LifeLock is exactly as promoted. Excellent job.

When I first signed up for LifeLock on June 20, 2012 my fee was $120. Now almost 4 years later it has spiraled to $280. So here it is April 29th and you are already sending an invoice to pay yet more money. I thought I could just renew on my anniversary date. And why have the fees gone up? I emailed you several days ago with no response.

LifeLock was very helpful. I saw some things on my credit report I do not know anything about. The representative was very helpful explaining the different kinds of plans. I feel a relief knowing LifeLock is keeping an eye on my Identity. I have been telling others to give LifeLock a try.

I had tried to notify everyone of our move, but somehow I overlooked LifeLock and was pleasantly surprised that they picked up on the different locations I was using credit cards. They notified me and had it been someone else, we would have been on top of it right away. That is good service in my opinion. I feel secure with LifeLock watching out for me.

Love the fact that LifeLock keeps me informed about attempts people have made trying to steal my credit. If it were not for LifeLock I would not be warned about such attempts and possibly my good credit would be harmed. Thank you.

Satisfied with your service. I have encouraged others to do the same because I was a VICTIM. Your service found out and alerted me. I was able to follow up and get Officials to take care of things because I'm disabled. There are Dangerous people out there that take advantage of Good people, but with Your service it keeps us Alert. Red Flags GO UP. THANK YOU FOR YOUR SERVICE. KEEP UP THE GREAT WORK. LIFELOCK MEMBER FOREVER. MORE THUMBS UP!

Someone Stole Our Identity. Not to worry. We already are members of LifeLock. Can't afford to be without it these days. Kids don't know what to buy you throughout the year? How about LifeLock? Forget Christmas, birthdays, anniversaries or Mother's Day/Father's Day. Just buy LifeLock for your loved ones and for everyone's peace of mind.

I had an alert and Michael called me to double check everything. From the moment we got connected he was extremely courteous and helpful. I feel he went far beyond the call of what he is required to do. My issue was resolved and after him calling all the credit Bureaus and the company (a credit card company) we had all removed. He even went as far as to send me all my info in an easier format to read and I am getting a hard copy of my reports mailed to me. THANK YOU SO MUCH LIFELOCK FOR EMPLOYING PEOPLE LIKE MICHAEL!

I have been a LifeLock subscriber for many months now and I had a fraud case that my bank said was a legitimate charge so I tried to get the matter resolved through LifeLock. This company promised to send documents and sent only part of them, promised to have their "restoration team" call within 3 days and never called, and then weeks later sent me an email (the same email 7 times on the same day) saying, "Where are the documents?". This company spends a lot on buying people's sponsorship and on advertising but for me they were useless!! I finally went back to my bank and got it resolved (it was over $1,000) but no thanks to LifeLock. You just pay and get nothing in return. Also do you really think that they are not going to get hacked with so much inefficiency and poor systems?? Buyer beware!

I was very pleased with LifeLock being able to monitor new credit cards being opened and new services being started. I do not have anything negative to say. Everyone is helpful, and thorough.

Had no problem at all. We closed our account because we have an account with the bank that does about the same as LifeLock for less than half the price.

I had an alert from LifeLock with regards to someone opening a new account in my name and SS# with Capital One. I went through the process of saying it wasn't me and then got alerts that this was reported to the 3 credit bureaus.

I feel confident about my personal information being secured on especially when I am overseas.

Why is it that my debit card was compromised twice and my wife's card was compromised once and she receives an alert and I didn't?

I've had LifeLock for years. Fortunately, I've not had a potential fraud alert until recently. LifeLock notified me, and I was able to work with them to quickly get the issue resolved. Their customer service is the best! I often look at my credit reports and other types of alerts through their member portal. I can see where families with children would find their Sex Offender Notification very informative. Their service also allows you to monitor changes made to your address and potential bank account takeovers, use of your license number, etc. I have their premium package and recently added my wife to their service. Worth every penny!

LifeLock is a great company. They have always been fair and accurate. This company has always been up to date and any alerts or problems they contact you right away to resolve any possible breaches. I would recommend this company to anyone who is on the fence about their identity and how to protect it. You can start out with the minimum and always upgrade. However the minimum works well for most of us who just want to make sure no one is stealing their identity. Thanks.

I did not open this account and was notified by LifeLock. When I responded a service representative (I don't remember her name. This was all such a shock to me) called to resolve the problem. She was most helpful. It was determined that the only thing that matched was the SS number and it was not a typo. Your representative put me in touch with someone at Synergy so I could verify that I had not opened the account. The bank is supposed to notify me of how and when this is resolved. I am so grateful to LifeLock for having discovered this problem and for taking care of resolving it up to this point. I'm glad I enrolled for this service.

I love your company because you let me know whenever anyone is checking my credit. I just love it and I have told all my family and friends about you. Thank you so much for your help.

Got alerted on someone trying to open two credit cards, one by Best Buy, the second one Capital One. Both were cancelled due to the alerts by LifeLock.

I received two alerts concerning my one new credit card and one renewal of an older card. I am senior lady and both customer assistance helpers were very patient and helpful on the phone, when I had trouble putting in my old password. I really appreciated their computer technology expertise. Ms. ** also helped me learn how to secure my debit/credit cards, license, etc. Now I am more confident when going online. Thanks for the alerts on a weekend and the resolution of my computer problems.

I like LifeLock because I don't have to worry about anyone taking money out of my account or using my SS card to buy things.

The person helped me with an alert. She was excellent and most polite and professional. I believe her name was Mahita.

Wow. This place is awful! They never answer the phone and they are very rude and condescending! Tried to opt out and they refused that also. Filed a complaint with the FCC. Avoid this company!

I have had y'all since 2009, and I think y'all are great, I have no problems. Everyone I talk to, have been super nice, and they answer all my questions. LifeLock is alright in my book. I have no worries.

I was regularly receiving messages from you to verify transactions and also received a couple notices that were unclear to me concerning my Accounts Covered. I have not received and messages about transactions for some time making me question if my accounts are still covered and protected. Also I'm concerned that the site indicates that my profile is only 60% complete and am not sure what info I need to supply to reach a 100% coverage.

Someone used my social security no. and opened various accounts with utility companies. The offenders paid the bills for a few months then quit and were evicted. The bills came to me and collection agencies started harassing me. LifeLock took my personal info. and solved the issues for me. I received apology letters from the creditors and collection agencies. No arrest was made but my credit was restored. LifeLock had knowledge that I didn't have and it helped me regain my sanity.

I had only belonged to LifeLock a year but the service was good and they gave me monthly updates on my security. I did cancel because we don't overuse our credit cards (only 2), pay them off monthly, have never used debit, and have our credit frozen with the three credit companies, plus I keep on track of my score. We felt that we did not need someone to watch as we have always tried to be watchful ourselves. We absolutely have no complaints about LifeLock.

I recently had 5 attempts to obtain credit fraudulently using my SS #. LifeLock contacted me ASAP and has or is working on resolving all attempts. LifeLock representatives I have spoken to have been very helpful and knowledgeable. I have been a member of LifeLock for 8 years and will continue do so and will be adding my son to the account.

LifeLock notified me within 30 minutes of my opening a store credit card in case it was fraudulent. Amazing protection!

Very useful and thorough check-out of the possible issue. Friendly, capable, interested response by LifeLock.

I have had LifeLock for a year now and are very satisfied with their service.

Victims of identity theft. LifeLock has been a rock. Thank you Lifelock! Great professionals.

To be sure, get good service from the companies I pay fee to. Do a service to be good. I do.

I was informed through a text from LifeLock early Saturday morning of a credit app in my name. I responded to the alert by phone. An investigation was initiated by LifeLock and I was kept in the loop through the entire process. Credit was denied and fraud alert was reported. LifeLock nipped it before it got out of hand. Thank you LifeLock.

I thank you for your service. It was comforting to know you had my back.

My SSN was used to attempt to establish credit and an account in my name with Sprint and Verizon. The Lifelock agent I spoke with connected me with both businesses so the affair has been halted. I truly appreciate the skill and ease with which your rep handled this with me. Her knowledge and people skills are most admirable.

The agent (female) who took my call was very professional!!! She answered every question and very pleasant and patient. Thank you LifeLock for the wonderful experience.

I got a text message saying there was black market sales inquiries on some of my accounts. LifeLock put a squash on it, informed me how to stop this from happening again. All done in less than 15 minutes.

I have always been very glad I have LL watching for unusual activity on my accounts. Wish I could afford the very best program LL provides but I'm a disabled Vietnam vet and have to watch every penny I have. That is another reason I enjoy the comfort of knowing LL is watching out for me.

It wasn't until today when I opened my mail from CareCredt credit card that the bank involved was Synchrony Finance. I'm having Dental work done and I didn't know they already set up an account for me. I will be discussing this with them on Monday, March 28. So the alert was my indirect actions. I want to thank everyone involved for their patience and teamwork to put this to rest.

Do not subscribe to LifeLock; they do nothing they promise. I had my social security number stolen and they did absolutely nothing - they just gave me the runaround. I will file with Pennsylvania BBB. Also, they have a class action suit against them because they are thieves.

Well, so far, as a new LifeLock customer, I have no complaints... And can honestly say that I am impressed with their services (again, "so far"). I've known about this company since they first started doing business but did not think I would ever be a customer. But lately, I have been shown that it would probably be a good idea to implement an 'anti-I.D.Theft' monitoring system to assist me in watching over my personal and financial affairs. And after researching my choices online (comparing one company with another), I finally chose LifeLock because they seemed to be the BEST in the business of helping people to stay out of trouble with the cyberspace "bad guys". The good reviews and the price were what convinced me to become one of their customers. But, like I've already stated, I'm just getting started but hopefully, in a year from now, I'll still be one of their satisfied customers... Which is something I'm counting on.

LifeLock brings us peace of mind. They do an excellent job of notifying me when necessary. It's an insurance against identity theft that I won't be without. It's also very easy to get in touch with LifeLock. Their customer service is admirable. I would and do recommend LifeLock.

Since I've been with LifeLock over 3 years now. I have been very satisfied with their service. They really know when someone is trying to use your info. And will alert you all the time even if it's you. They stay on top of things. I'm glad I have Lifelock. It keeps me from worrying about identity theft. Thanks Lifelock.

I can count on be informed of any wrongdoing on my accounts at any time that is happening thanks to LifeLock. This really a big peace of mind and I thankful for their services.

In today's modern world with identity theft happening more and more I feel secure that LifeLock is monitoring my accounts and transactions. I received notifications immediately whenever I open an account. Whenever I call Customer Service is always friendly and extremely helpful even when if it's because I forgot my password. I highly recommend LifeLock to my family and friends.

Following up on an Alert Notice both Domingo and Dominique were very helpful in resolving this alert to our complete satisfaction in a confidential, competent and cordial manner that reinforced our decision that subscribing to this service is a great value in protecting our identity. Also I really appreciate the soothing background music while on hold.

As soon as I told them that my information was stolen they got on it.

LifeLock is the only reason I stay with aol. They contact me every so often just to let me know if my account has been tampered with or has not and I feel like they actually are checking and actually care! They just do their job without me having to do it for them and I so appreciate that!

I've been with LifeLock for many years, I've been fortunate not to have any issues with fraud. Until recently I had an issue but it turned out to be between my bank and myself. It scared me to death but LifeLock walked me right through it.

Amelia was wonderful. She helped me every step of the way. I couldn't have done it without her or LifeLock.

ID was compromised and LifeLock notified me asap re: loan taken out in my name. Whenever there is even what looks like something is wrong, I like receiving an alert. That Alert lets me know that LifeLock is on top of it with due diligence.

My identity was stolen. My purse was stolen. I called them. They were right on the spot to protect my social security card. I would recommend this company LifeLock to everyone. Thank you again.

Giuseppe was great. I believe I had 3 different "hits" over 2 months. Each was handled very differently. One I was to contact Teletrack and answer 10 questions. The second again Teletrack, 10 questions, and some other instructions. The third time, Teletrack said they had nothing on me, would send me no paperwork to that effect, and about 15 hours of getting police reports, etc. As far as I could tell, I was starting from scratch each time. But the referral to 7 year fraud alert and the government website was very reassuring. Should that have happened the first time? Thanks.

I needed for someone to protect my I.D. from theft!

I'm 100% pleased with LifeLock. They send me regular alerts and every time I have a question and call, the LifeLock agent is extremely polite and very helpful. I have peace of mind because LifeLock will take care and watch over my accounts and alert me right away if there are any irregularities in my accounts. My neighbor took my advice and is a LifeLock member now and so is my daughter and her husband. We all know people who had problems with crooks and their bank accounts. I do not wish to be in their shoes. I highly recommend LifeLock to everyone!

Fortunately I never had to use the protection provided by LIFELOCK... Yet but it is nice to have the backup Plan B if needed!

Was a member of LifeLock in 2013 until my credit card company called with some fraudulent activity on my account. Someone in Qatar was trying to use my card to rent a luxury hotel room. CC company caught the fraud and cancelled the card, not one word from LifeLock. I called to inquire what happened on their end and was told that the bank my CC was with wasn't in their network! I then cancelled my subscription. I assumed that the subscription was cancelled until I got a charge on my CC from LifeLock for automatic subscription (something they neglected to mention).

Someone using my credit card number to open an account. I would like to know what info the Capital One Bank from the person who illegally used my CC number to try to open an account.

I was recently approached to apply for a new credit card. When I returned home, I received an email AND a phone call asking if I had actually applied for a card. Excellent service. I tell everyone I know that they are tempting fate if they do not join LifeLock! Thank you LifeLock!

LifeLock has been my savior once again. My identity was stolen about 4yrs ago & if not for LifeLock I would have another credit card fraudulently gotten. The rep that handled it did almost everything for me so all I had to do was answer a couple questions from Capital One. He answered most of my questions I had for him before I even asked them, which shows how knowledgeable they are & good at their job. I believe that anyone should spend the small price it costs for LifeLock.

Every time I get to call I know it will be taken care of quickly.

This is for those living in fear of losing whatever they have to swindlers. I strongly advise to become a member of LifeLock. You will have peace of mind and will be well taken care of just like me.

LifeLock absolutely excellent, very helpful anytime you need to speak with someone and very on point. I applied for a credit card, within 5 minutes LifeLock sent a text & email wanting to make sure it was me that applied. LifeLock is the best, everyone should have LifeLock!

I believe I am being scammed by Raise.com. I was looking for a gift for some friends who were getting married on March 24th and for Cheesecake Factory and I was told that they are out of them and they wanted to sell me LETUS $100 gift cards for this lovely couple and I do not think these friends are close to a LETUS company and therefore I wanted Cheesecake Factory and they said that they are out of them presently. I was wondering if you can help me. Thank for your time and patience with this matter.

Jean was excellent and her professionalism during our merchant calls to clear the fraudulent applications was comforting. She is a pro. After working with her, I was completely assured that the problem was handled. That is why I subscribed to your service.

Well, I knew there was a problem, but I was unsure to the degree that the damage had been done to. I received a few letters from credit card companies saying that I had signed up for credit card services, when I knew that I didn't! So I called LIFELOCK and had an error in my own typing while I was entering my own personal information. I had to phone in, the entire staff was extremely helpful! One person stood out to me that night helping with a calm smooth voice, and he had great VERBAL SKILLS, and good knowledge of the interface and menus on the LIFELOCK website. With his help it made everything easier for to complete my enrollment, and it feel like a ton of bricks were lifted off my shoulders. Thanks LIFELOCK for everything!

LifeLock has been a great asset to me, they have caught fraud attempts on my credit through the years and it is even more important today to have their service. I feel it is worth whatever the cost to keep your credit protected. I would recommend this service to anyone. Thank you LIFELOCK.

I've had an ongoing problem with a person using my social security number and if it hadn't been for LifeLock, my identity would have been in jeopardy. This company notifies me when the particular culprit uses my number. It's happened too many times to count that the individual decides my SS number is associated with better credit so they use it. LifeLock has resolved my issues many times over.

LifeLock and I are inseparable now while I'm going through this identity theft issue. Who knows how long it will take before the thieves to get more tired than I am.

My identity has been stolen so it has been very important to me that LifeLock is there to make sure it isn't abused further. All the agents involved in resolving this latest issue have been prompt, professional and courteous. So nice to know you have my back! THANK YOU!

Wish you guys gave credit when someone referred a client to your site and they signed up. I feel your clientele was very helpful especially Valerie.

They are quick to alert us ASAP.

Since joining LifeLock I no longer worry about hackers and thieves. I am not a person who has a great deal of money, which makes it even more important that I am careful. Now I have LifeLock to do that for me. I encourage everyone to join LifeLock to receive the same peace of mind.

Had a quick question. Their response was quick and very helpful.

I decided to get LifeLock because I like being secured. Did not know how they would be. But my first experience came yesterday. I got a call and also several emails about a alert on my credit report. I would say one thing: get LifeLock. It pays to be safe.

I've been alerted in several instances of account activities and I was pleased to know that they do what I expect them to do. When I completed my responses their follow ups were welcomed. I have no reason to not recommend their services to anyone I know or come in contact with.

I worked for Lifelock from 2007 to 2011. I feel good about the insurance.

I am very pleased with LifeLock. They informed me that someone attempted to open a credit card in my name. They helped me talk to the issuing bank and credit company, and gave me advice on what else to do. Very Pleased.

Having LifeLock gives us a feeling of security so are very happy. Would have been better if I could have received more info on problem like why was AT&T running credit check on me.

Last year someone opened a Visa card in my name. LifeLock immediately stopped the card and there was no charge to me. Thanks for keeping an eye on my account.

Each time I opened a new account or purchased a new car, within 24 hours they were asking if I was the person conducting the transactions. I like having access to all my credit scores and getting updates on sexual offenders in my neighborhood.

I am 78 years old and have Alzheimer's for several years. At times my brain doesn't work. When I have had those issues, LifeLock has helped me with great patience. I value their assistance.

I think this company is one of the best monitoring company I ever dealt with. They are really thorough, and they help you to understand just about anything you really need to know and they keep you up to date with everything that is going on with your account and also what is going on in your neighborhood or other communities close by. I am well pleased. I intend to stay with them as long as I need them.

Outstanding Customer Service over the phone. The representative was extremely helpful and got the changes incorporated into my account.

I glad I got LifeLock. I don't have to worry anymore if someone is trying to take my identity.

The people I spoke to at the Alerts Dept were very helpful and professional.

Thank God for Lifelock, especially now with the dangerous world we live in.

Ever since I became a customer with LifeLock I feel very supportive and comfortable with LifeLock. I have no more worries knowing that I'm protected and in great hands. Thanks LifeLock.

LifeLock is worth its weight in gold as far as I am concerned.

I have had & still having problems with my identity being stolen. I still have no idea how to fix the damage that has been done to me and my future. I have no idea how all of this even came about. I have not worked since my accident 6-18-2005 & yet the IRS has informed me of tax returns 3 yrs in a row – someone is using my identity. State in which I live has informed me that when I applied for food stamps someone is using my identity. Every bank account I have had since 2010 is illegally used through the internet. The small savings I had is gone & I owe 4 banks large amount of money due to them paying companies & charging me NSF fees for services & products I never received or ordered. I had never bought off the internet or used the internet to pay bills nor have I ever applied for loans using the internet. Who knows how much dept I really owe. It just seems to keep festering on me.

Excellent to work with. Very thorough and extremely honest.

I called in after I attempted to apply for a social security account and they questioned recent purchases that were never made. Rep assured me no activity like buying a house or car had been done.

So far, I have found the staff to be helpful. I appreciate the service they provide.

I did not realize that a simple notification as reporting a change reporting my new telephone number was so important. Thanks to LifeLock. Nothing is too small to alert customers about.

I had several checks on my credit that I did not expect. LifeLock had alerted me of this situation. I requested a check on the report. They contacted me through security verification and talked to me about the problem. It was solved! I really appreciate my membership in Life Lock!

I have only been with LifeLock a short time and they have already helped me so much. My identity had been stolen and LifeLock knows who to call and how to help. I know it won't be the last time I need their help but I sleep better knowing they are there. You don't think it will happen to you but when it does it's good to have LifeLock in your corner.

I have a new server (not by choice old company was bought out) and they changed the e-mail system 3 times. I didn't know if they had the new e-mail information. Also the credit card was renewed but had a new expiration date. Couldn't use the e-mail as I had no idea what the username and password were. Called, I have a hearing problem and told the girl that answered but she didn't couldn't make me understand her, passed the phone to my husband and she wasn't allowed to talk to him even though I had explained and he is also a member. Result: I talked to her, didn't catch half of what she said. She tried to sell me something else but I just declined, no idea what she was saying. Suggest you come up with a system that allows for this kind of thing without compromising security.

First, I want to opt out from any promotions or offers. In case any entity pulls my file illegitimately; l would sue that entity. My main concern is to prevent any scammers to use my info from my credit file, to apply for credit for themselves.

I called as I was initially upset about not being notified from LifeLock about charges to two of my credit cards from an illegal source. After talking to your representative and reviewing my information on-file I realized it was my fault. Memo to all members: visit your account once or twice a year and update your personal (phone numbers, etc.) information and any changes to your credit card data. Mine was outdated. I thanked the representative and updated my information. She made me realize how important the service you provide really is and how critical it is to keep my credit information and personal info up to date. Thanks for a great service.

Ever since I got in LifeLock everything seems ok. It's fine.

It's comforting to know that you have someone watching out for you all the time. I had problems before and if I had LifeLock things would have turned out a lot better for me I know. I hope you will give them a try. Thank You.

It would be VERY helpful if a fella could log into his account without having to amputate a body part!!

Very helpful, on phone and account service is excellent. Courteous, very helpful.

Anytime I request or ok a new credit card, LifeLock always contacts me to make sure I am the one requesting the new card. Sometimes it is me and sometimes not. I really appreciate their careful scrutinizing of my accounts. I feel so much safer regarding my credit dealings with organizations, department stores, etc. Thank you Lifelock.

Someone hack my computer, took my identity and have been trying to open different types of credit in my name. From loans to phones, but thanks to LifeLock so far whomever this is hasn't been successful.

Very good experience. Very helpful.