Equifax Reviews

I have been unable to access my Equifax account Online for over 2 months. When you call customer service you have to 'dodge' the pitfall of having the prompter send you to the password update sequence. Then, after 10 minutes of pressing buttons and providing info, they put you on hold for another 10 minutes. When you finally get an Agent and convince them you really have a problem, they escalate it to Technical Support...who will call you back sometime in the next week!!. These guys are really slipshod!! I have TransUnion and Experian and never have issues like I have with these guys!

The absolute worst. I wish there were an option for 0 stars. I had a consumer proposal closed in 2022 and received a discharge letter as well as a list outlining the creditors included in the consumer proposal. I have created numerous online disputes to have the issue resolved and submitted the discharge letters, IDs and all related documents, yet the Equifax report keeps reporting an ongoing current balance. On April 3, 2025 I called yet again and provided my ticket submission number, the representative promised the information was updated on their end and that I should see the correction within 24hrs. So either there's a glitch in their system, or they simply just don't care as it doesn't affect them.

Worst company ever. I had put a fraud alert on my account during Covid. 5 years later, when I was selling my property the escrow company's online notary wanted to authenticate me thru Equifax's question and answer system and they could not because of the freeze I, myself, had put on my account. In order to lift off the fraud alert I had put on my file, I supplied them all the information, ID documentation etc and kept on calling them every single day at least 4 times asking the status of my file and all I heard was that it takes 5 to 30 business days to process my request. But why????

I needed to remove a fraud alert, as federal student loans take way longer with one active...I was able to do two of the three credit reporting agencies online...but Equifax has you call a toll free number...which is in India...and took probably ten tries to reach a live person...who I could hardly understand, not just because of accent but a lot of static on her end....the call took half hour, and finally she said she was sending confirmation number, which I never received...I asked her for the number, which I had to have her repeat several times....Then, she kept saying since I had it removed my ss number would more than likely be compromised...I mean....wow...and that I needed to subscribe to Equifax paid subscription...etc.

It was easy to pay for their service, but when it comes to cancellation....They ask you so many questions to verify you are the right person like current address, date of birth, SIN number, email address, then 2 banks that you bank with and the credit limit amount... I just want to cancel my service!!! Then they started offering me cheaper services....

0 customer support via email/0 path to talking to a real person on the phone so if you get an alert there is nothing you can check anyway. Completely useless. Just an endless automated system designed to make you lose so much time you will give up.

All 3 agencies are bad, but Equifax is by far the worst. Rarely can I access my account to verify info, dispute anything or check the freeze status. Trying to get support is a joke. If you DO get anyone, they tell you the same thing... there is nothing they can do to help, a complete waste of time. How can we SHUT THEM DOWN?

The absolute worst. I mean the worst credit reporting system ever invented. Do not sue them. Close them down. This is the problem with our government is too scared to close down a system that's not working. Equifax and even sometimes Transunion does its job. Equifax NEVER. I mean NEVER does it's job. If a debt collector falsely enters information on your credit report and it gets removed they will allow that same creditor to enter on your report again then if you go to dispute it again they will give a message stating you can't dispute it because a dispute has already been filed before. Again I say what is the purpose of having three companies reporting information that should be the same especially when the people are constantly telling you this one in particular is not working.

I too have been driven crazy by calling and getting hung up one and sent into an infinite circle with the AI phone lady.. But guess what. I don't care!!! 5 stars service. I did get through in the end by selecting ‘buy new service”. Lol

Credit score dropped 47 points in one month - only negative was no mortgage on file. It's been on file before, they lost it. Tried to log in to the site, keep getting the call us option. Called, on hold 24 minutes - the person that answered sounded like he was in a loud room, he asked me to verify everything but my dog THEN he asked me to send him a copy of my driver's license or passport. WTH? Sounds like a perfect scam for identity theft. Filing a complaint with the feds, this credit reporting agency should be closed for misconduct, fraud, abuse of authority, and identity theft.