Equifax

Customer service is awful, inconsistent and uninformed. It seems they all read from a script. Supervisors are of no help as well. My credit report was frozen due to no fault of my own, yet I'm being negatively affected by it. It's impossible to handle it via online or by phone if you can't prove who you are. Their record keeping department is an absolute joke. For an institution as vital as they are to the individual's day to day functioning, you'd think they'd have a system in place to verify identity rather easily. In comparison, TransUnion and Experian rarely have any issues. Faxing or mailing social security cards and Identification is cumbersome and dangerous yet it's the only method available if they claim your Identification is in question. Even still, fax and mail often avail nothing. I'm totally frustrated that a simple task like renting an apartment is hindered due to this bureau's incompetence.

On 1/3/22, Equifax dropped my credit score by 67 points for no reason. I’ve never been late on a payment in my life, literally nothing changed and they did this. This company needs to be investigated immediately.

Equifax dropped my credit score substantially low by 53 points for absolutely no reason and no explanation is shown as to why. Equifax is the worst and should be sued for these inaccurate inappropriate decisions on their behalf with my credit. This needs to be addressed immediately before any more damage to my credit is done.

I've been trying to correct errors on my credit bureau reports and keep hitting walls. I had surgery for a broken leg in 2020 and again in 2021. Bills were sent via email, then when I didn't see them they were sent to collections before I could pay. I explained the circumstances and paid them, and the collection company removed references to them.

I was a victim of identity theft and wanted to report it to the three credit agencies and while the other two were seamless Equifax was impossible to deal with! They want to see my ID to prove my identity and that is ok but then they wanted it in either a PDF or Tiff file and I found that to be a minor hassle but even navigation of their site has much to be desired. I put in my info four times because it kept timing out and finally it locked me out. If they really cared taking a pic of the ID and attaching the pic is the quick & easy way to get this task done but they aren’t being very efficient here.

I have NEVER had such a bad experience. Two years and they can't spell my name right after asking several times. I have to change my password every time for some reason they don't know. Calling is worse. These people just don't get it. The very worst customer service I have ever seen. If someone from Equifax reads this for heaven's sake please help me get this straight once and for all. I do not recommend Equifax. Wow. Unreal.

I was denied a credit card for TJ Maxx through Synchrony bank. I have Credit Karma. I also have Experian. For some reason my credit score showed 294 however that is not my credit score and for every number I was given I could not speak to anyone who could give me any answers to answer my questions on the paper for which I was denied. Nothing matched up to what they were claiming but they want you to pay to have an account. I would not recommend this company to anyone.

I would give 0 star if I can. Worst company. They made errors about my file. They provided Wrong SIN number, phone number, addresses and even wrong financial records of my report, which prevent me getting a mortgage from banks. I have let them know for 15 days already and told them it is urgent and I need for a house, but they still can’t fix it. I can’t get the mortgage because of their data breach or hacking. Government or any legal authority please investigate this company as soon as possible.

Worst company to deal with forever. They messed up my wife's information with another person that has the same name, that one has a few mortgages, for this reason it prevented us from getting mortgage approval even after we put deposit in for a house we were interested in. Called many times to Equifax, no

help, just asked us to wait. The house buying process has limited mortgage applying period, so we have to afford the loss. This is so ridiculous, what a ** company and so many people and bank institution rely on!

Do NOT purchase a credit report with Equifax or subscribe to their credit report services. It has been a nightmare dealing with Equifax these past 4 months. I first purchased my credit report in August. Based on how Equifax's website is set up, you're automatically subscribed to a monthly $20.95 payment plan. In August, I never received my credit report. It was not accessible on my online account, and I never received a physical copy either. I contacted Equifax, and the customer service rep indicated there was a glitch on their system and that they would "escalate" my request so that I could access my report. The rep told me that I should hear back within 6 business days. I never did.