Equifax Reviews

I don't know if the three credit bureaus are regulated in any way by the government but they should be. At least Equifax should be. My credit report SHOULD be updated every 30 days. I'm pretty sure when I do something to downgrade it, it is posted immediately. But pay off a credit card so you can better your score oh no that takes 90 days to get posted. At least that's what I was told by someone in the Philippines. And of course it's the bank's fault. Except I called the bank, they said they report every 30 days. I wonder who's LYING?? It's not the bank.

Equifax is one of the worst companies on the planet. They leaked my information and since then I have experienced a massive amount of identity theft. When it comes to repairing credit, they promised in the settlement a point person to help resolve and restore my credit. They purposely make this impossible to take advantage of. See the website here: **.

Spoke to Fred to ask why I couldn’t access Equifax, he was disrespectful and rude, kept doing it throughout the call, he told me my wrong birthday and I corrected him, he said that’s not what we have nor does any of your creditors, I felt he wasn’t telling the truth, he said this is probably why you can’t access your account. He gave me a list of things I had to do in order to fix this, I asked if the person that changed my birthday had to do the same thing, he wouldn’t answer. I honestly think he gave me the list of things to do because he enjoys annoying customers and he gave me the wrong birthday so that I would think I had to do something unnecessary.

They force you to call customer service and wait on hold in order to cancel your subscription. The service doesn't provide anything worth the cost. Customer service is rude. I'd give them a zero if I could, this company only exists to gouge consumers.

I am unable to get into my account. It said to call a number which I did. I waited for 10 minutes with the most God-awful crazy-making music ever! Then, spoke to an agent to recover my account for 30 min. He asked for SS, address, DOB, name, phone, etc. Should have been easily verifiable...but NOPE. Then wanted a copy of my DL which I said NO!!!! Then he attempted to verify another way and told me he could NOT! (IT IS ME!!!). Then, said his system went down and said to call back in 15 which I did. I got a virtual agent to try to reset my account and was also unable to verify it is me (IT IS ME!!!) and transferred me on hold for an agent where I waited and waited and hung up!!!! Imagine if you had identity theft and needed to speak to someone at Equifax and couldn't! And...they had a data breach to boot which is probably why they are making this so difficult! Totally frustrated and disgusted.

I wanted one report, but they are very underhanded in signing you up for monthly billing! They will not let you cancel your account. I needed to change my credit card information to stop the monthly fees that were racking up. DO NOT USE EQUIFAX!!!

I can’t even log into my account to access my information, I can’t even talk to a person. The only credit bureau that has been giving me trouble logging in. Saying it can’t verify my identity but who the hell else am I supposed to be if I provided all my information. They're asking me questions that aren’t even in my other reports as if I am going to know the answer.

When I tried to reset my password. I got a message saying "IF YOU HAVE A VALID EMAIL ADDRESS WE SENT YOU A LINK." Well, I checked my Email account and there was NO LINK, even after 15 minutes. I tried creating a new account and I got a message saying "There is already an account tied to this email."

They do not allow you to obtain a PDF of your credit report. So this service is 100%, absolutely, completely useless in every single way if you need to give your credit report to someone. You can’t even try printing the web pages because they don’t give you everything you need on one page. Absolutely morons designed this system.

This company is the absolute worse, you call. They use AI to verify it’s you. Ask for your SSN, Address, date of birth and when you speak to someone they ask you the same thing and then want to send you a link to verify your driver license to make sure it’s you. So I have to go thru three different verifications just to ask a question, on top of that you have outsourced your customer support to India, Equifax is nothing but a scam.