Equifax Reviews
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About Equifax
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- User-friendly online access
- Long wait times for support
Equifax Reviews
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- 4,879,673 reviews on ConsumerAffairs are verified.
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Reviewed April 22, 2026
Terrible website. I cannot login to my Equifax because every time I try to retrieve my password it says "cannot complete this now" (it's said that for the past few months) and the only way to get help is to sit on a phone call. My wife couldn't print her credit report, as there was no option until she requested a brand new credit report.
Reviewed April 3, 2026
I called in to freeze my son's credit due to the Navia Benefits Solutions data breach after unsuccessful created an account online with them that resulted in an error for which they also instructed me to call in. They wasted my time first time around, telling me that they couldn't freeze the credit until they speak with my son. When I conferenced my son in on the call the second time around, they said that they didn't have his credit information in their system and they wanted me to call the banks and the credit card companies to transfer his data to them. REALLY???? Experian and TransUnion were able to. At the end of the call, I asked him to delete my son's data from their system and he claimed that they didn't have his record on file, then how did he verify my son's SS and address? Was that just for the show?
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Reviewed Feb. 27, 2026
OMG, Run don't walk. AI then Off shore rep who asked me repeated questions due to language barrier. If anyone has a serious breach, you are screwed. No wonder Equifax was lowest bidder for 2017 breach. Never got my questions answered. I question even getting the free 4 yr option is safe?
Reviewed Feb. 27, 2026
Not only the worst of the credit bureaus. Might also be the worst company ever to deal with. They are so terrible. And we all really have no choice but to put up with them. How does the government allow this company to continue to do business?
Reviewed Feb. 7, 2026
Incompetent! I have sent all of the required documentation more than once for them to correct my information and yet they still can't get it right. Talking with someone is a waste of time. If they had a lower score than a 1 I would rate them well below it.
Reviewed Jan. 27, 2026
It took me 10 minutes to get my account setup with Transunion and I'm on day 5 trying to get logged on to change my password with this mickey mouse website EQUIFAX.... What a joke. Zero customer service.
Reviewed Jan. 27, 2026
Terrible company to deal with. My purchaser started the loan process in June of 2024. We are just now getting ready to close. Process was slow and unorganized. Terrible customer service. It’s not quick and easy as they advertise
Reviewed Jan. 26, 2026
If I could rate Equifax zero stars, I would. I have spent a couple hours today attempting to log into my account. I was unable to log in using my user ID and password. I attempted to go through the online 'help' process to change my password to see if I could gain access through that route. The online process failed. I tried to go through the process by calling into an agent. It took several tries to get through the VRU 'gauntlet' which is set up to make it virtually impossible to request a live agent. The first agent I spoke with could not seem to understand the situation, and after trying to step through several options online using different browsers, I asked for a supervisor as I was clearly having a 'failure to communicate' with agent #1. The supervisor indicated that my account should be unblocked based on the process I went through with agent #1, but that I would have to wait a half hour to attempt to get in again.
After waiting a couple of hours, I attempted to login and once again received a message my account was blocked (due to multiple attempts to login -- which was the status of the situation at the point I concluded my call with the supervisor of agent #1). I called back and spoke with agent #2. I went through a somewhat different process of getting a link, entering required security information, entering password etc. but arrived at the same end result -- first an error message on the website stating 'to come back and try later' and then another attempt resulting in login being blocked. Was given a case # and told this would have to be escalated to technology support who would contact me via email and provide instructions on how to get back into my account. I was told I would receive this within 24 hours.
IN SUMMARY -- if you need to access your Equifax information and/or request service of some sort efficiently and quickly, I wish you the best of luck. The Equifax VRU for consumer use is set up to make it challenging to access a live agent. Once you make it over the hurdle of getting to a live agent, it is difficult to get to a manager if you end up with an agent that is struggling with the language and/or request. This is unfortunate. Both of the frontline agents I spoke with today were simply not equipped to help, so it was a huge waste of my time (and my issue remains unresolved at this point in time).
Reviewed Jan. 15, 2026
An insurance broker contacted Foremost, a Farmers Insurance company & requested a quote for homeowners insurance. The information they received from Equifax was completely incorrect. After the theft of my credit cards I froze the ability of any reporting bureau to provide information to any person/firm. I would not recommend using Equifax & would only use TransUnion.
Reviewed Dec. 8, 2025
Well, Equifax is getting very poor to evaluate credit score. 2 months ago they removed 6 points for a $10 balance on one of my credit card, even if was paid. Today the removed 33 points because I have $300 balance on the same card, but the closing is at December 22nd, not today! I am ALWAYS PAY OFF MY BALANCE BEFORE THE CLOSING DAY. Today is December 7th, I will pay off my balance on December 22nd. Well, Equifax will never return the points they removed for a no good reason. They really work to ruin the score!
Equifax author review by Ashley Eneriz
Equifax is one of the three biggest credit bureaus in the United States. They work with over 800 million consumers and 88 million businesses worldwide. Equifax has grown from a consumer credit company into a multifaceted information company.
Equifax Complete Premier: This subscription product provides three-bureau credit scores, provides alerts about suspicious activities and helps monitor your credit and Social Security number. This product is also available in a family plan.
Credit reports: Consumers may choose from a credit report from Equifax or a credit report from each of the different credit reporting agencies.
Fico products: Equifax offers a Credit Score Watch program which monitors the consumers FICO score. Their Score Power program includes a personalized score explanation and score simulator.
Credit report assistance: Equifax assists consumers in obtaining their free annual credit report and disputing information on a credit report. Additionally, individuals may request a fraud alert and place a security freeze on their report.
Credit education: The Equifax educational portal informs consumers about credit scores, credit reports, credit monitoring as well as identity theft protection.
Trusted: Equifax is one of the major credit bureaus and has a highly regarded reputation.
Ashley is an expert finance writer who worked for 12 years with top names in the industry, including Discover, The Hartford, ScotiaBank, Chime and Synchrony. She joined ConsumerAffairs in 2022, and specializes in coverage of banking, credit repair and debt management. Her writing has also been featured in Forbes, Time, Yahoo, MSN and Reader’s Digest. In her personal life, she enjoys homeschooling her three daughters and writing children's books.
Equifax Company Information
- Company Name:
- Equifax
- Year Founded:
- 1899
- Address:
- 1550 Peachtree Street, Mail Drop 65
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30309
- Country:
- United States
- Website:
- www.equifax.com