Equifax Reviews

They are not up to date with my address for three years. I have tried to correct it yet still old address. I pay my credit card off every month, and never carry a balance yet for 4 months they have it as only paying $550 off my balance which has been paid in full 3 times already.. No help with a complaint. That sunk my score 35 pts. and it's their fault. Someone should come up with, or do away with this way of doing credit as in my case and I am sure with others, one screw up on THEIR side and you pay the price.

This system is broken. Nobody speaks English. Zero management. Constantly deflect everything you say on the phone. They are unable to assist you. No matter how well you articulate your needs, they don't care!

Equifax Credit Monitoring has been a nightmare. I’ve been locked out of my account for over two months, and despite calling more than 20 times, I’ve gotten absolutely nowhere. Every single time, customer service gives me the same useless line: “It went to IT.” That’s it. No updates. No resolution. No accountability. Let’s be clear—this issue supposedly “went to IT” 20 calls ago. And yet, I still can’t access my account. Meanwhile, Equifax continues to charge me for a service I can’t use. No refund. No apology. Just a broken system and a customer service team that seems trained to deflect, not help. This isn’t just poor service—it’s disrespectful. Equifax is supposed to help protect my credit, but how can I trust a company that can’t even manage basic account access or communicate with its own IT department? Avoid this service at all costs. If you value your time, money, or sanity, look elsewhere.

I'm unable to view or manage my Equifax credit freeze online. When I login I get a message, "We are temporarily unable to retrieve the status of your security freeze. Please try again later." I've tried multiple times over the past week. I called customer service 4 days ago and they kicked the problem up to IT. Consumers can't speak to IT, but I was told I would get an email from them in a couple of days. Hasn't happened yet.

Equifax has a problem. Years ago I had their service without any issues, but for the past 6 months I have been trying to set up a new password. I have talked to their customer service and can NEVER seem to get the issue resolved. They ask endless questions about my past credit history, where I lived, old phone numbers, etc, but their information seems to be really out of date. I think they pretend they have up to date information but in reality they do not. It should be this hard to verify my identity.

On 6/29/25, my computer stopped working properly, I finally got it fixed and tried to lift a freeze from Equifax on my account and I could not log in. I went through their verification process by taking a selfie and uploading my driver's license and that did not work. On 6/30/25, I contacted them again and did the same thing with them over the phone. Once again, they could not verify my identity even with having my driver's license and selfie. Now, the only way I can get this fixed is to mail a letter to them with ONCE AGAIN a copy of my Driver's license. This company is the worst credit bureau I've ever dealt with! They DO NOT HELP YOU! Problem is they really don't care! They should all be fired and the bureau dissolved!

They signed up for a $40/month plan to separate my credit file with my spouse. After charging $40/month for 4 months, finally they separated our credit files. There was no option to unsubscribe online, so I had to contact support. The live chat told me cancellation is only possible by phone. When I called, the agent asked for all the info to verify my identity, they refused to do so as my wife wasn't with me that time. I said I just wanted to cancel my subscription. This company is very frustrating and looting all the money from the customers based on the subscription plans and they don't cancel the subscriptions!

Array API Provider for Equifax: A Broken System Masked as a Solution. In the competitive world of credit reporting and financial data APIs, reliability, support, and transparency are non-negotiable. Unfortunately, Array—the current API provider for Equifax—is rapidly gaining a reputation for being the worst in the industry.

I signed up for a $30/month plan with Equifax Canada and tried to cancel after one month. There was no option to unsubscribe online, so I had to contact support. The live chat told me cancellation is only possible by phone. When I called, the agent asked for my SIN to verify my identity, which I refused to give. I provided my account number and name, but then he also asked for my email and phone number. I felt uncomfortable and said I just wanted to cancel my subscription.

Greedy company, even after going through a data breach they believe 5 dollars is all their customers are worth. 🙄 They have no dignity or morals but I'm sure it’s a reflection of their own person and families yet can’t expect much of of unethical people to do right for their customers.