Equifax Reviews

I have been using Equifax monitoring off and on... This last experience with customer service was terrible. It was easy buying the product..but canceling the product after more than 2 yrs having the product..they gave me hard time... They told me I have to declare my identity... Asked many ridiculous security questions...and also questions of my son's school loan under my name... I think they just wanted to keep me on the product...getting the auto payments. I called 3x before I could get off the product.. They sent me a link to take a picture of my drivers license and took my facial picture. I even started thinking they're fraud. All over $19.99 auto payments... They're taking off my account monthly. Equifax has changed. I called them... before October payment due date... They still went ahead to deduct October payment.... I will not use them again.

I am unable to freeze my credit report with Equifax. They keep saying they can't verify me. I easily was able to do it with Transunion and Experian. The customer representative kept repeating herself to me like a broken telephone. I was so disgusted and hang up.

They are very slow at updating credit reports and you must write to these people many times and they are not going to answer the phones and you can use the application but that does not mean your services will be any better.

Equifax is blindly messing and ruining the credit score of people without asking and knowing proper facts. These creditors are fabricating and manipulating the fake charges and sending to the equifax. The Equifax company intentionally ruining the credit history of the person without checking the facts.

If you want to get in contact with Customer Service it can be impossible. I understand it is cheaper to do everything through a computer but this is ridiculous. Have spent over an hour to trying to speak with a human. I have a time sensitive issue and can't get them to answer the phone. They keep trying to make me use their automated system. I am extremely disappointed with them.

I registered Equifax because my information was compromised through medical breach. I tried contacting Equifax. What I did get was the runaround. The automated feature did not understand even when I typed in the answer. No matter what number I dialed, I got the same result. I could not get a real person for customer service to save my life. The automated feature would say I do not understand and then it would jump back to something else. It was a few times where it says OK bye. It was a stressful situation when I finally got through to speak to real person. I was done. Cancel subscription. All the lady can say was, "I am sorry."

Equifax has to be the worst out of all 3 bureaus. It is difficult to speak to an agent. My online account I can not get access to and that is when I have to call and be on hold for over 1hr and a half until I finally get to speak to an agent. They have no patience with you on the line and mind you I am the one that waited over an 1hr to speak to the agent. For some reason my online account will not work. They sent a link to reset the password and I have done so 3x and still will not WORK!!!! Pls someone make it make sense to me because this is absolutely ridiculous! I have had enoughhhhhhhh with them. Why are they still in business?!?!? Gosh I need someone to advise me on what to do because I can’t keep calling and being on hold this long to speak to someone to tell me all is fine when it isn’t. And why is it the LAST one to update your information….It is horrible and they need to do better.

I'm not surprised to see all 1 star for Equifax. The online way of cancellation would have saved my last 6 months of unused product. At least an email while charging my account would have alerted me to stop the payments

The worst of the worst. Account locked, wait on hold 1/2 hour, they say it is fixed, hang up, no fixed. A horrible company where if I have my identity stolen, it is due to their complete incompetence.

The wait times are insane. I have been on hold for over an hour. I signed up for the Equifax Core Credit, and it was automatically canceled. I had to call because it was canceled in error. It was an absolute nightmare dealing with this company.