Equifax

Calling is a joke - no one can speak English & provide no assistance. Have been filing disputes since 2017 on fraudulent items & inquiries that have been made without my consent all while a Legislative Credit Freeze & report being locked. Have filed disputes with Equifax directly & through the Consumer Federal Protection Bureau. Equifax's standard reply is to contact the companies directly which I have. Half of them will not reply & others have sent letters w/no knowledge. All of been sent with the disputes to both Equifax & CFPB. Security is a joke as well. If you have both a lock & Legislative Credit Freeze, no one should be able to access your credit w/out obtaining your permission, etc. I have excellent credit & I get a notification that someone has accessed my credit and Equifax does nothing. They should be held liable for their actions.

Nobody here knows how to speak English and they don't know what they are doing. It is absolutely petrifying to me that this credit bureau has the ability to impact people's lives based on the customer service Representatives that answer their telephone. This place should not be in business and people should not rely on this company to report accurate information. When they do disputes they simply ask the creditor, "Is this account accurate? Yes or no?". That's it. The representative who can barely speak English told me they don't ask for anything else at all. The creditor just responds with a simple "yes" and the credit account is considered accurate. If all the creditor has to do to prove the accuracy of your data is simply say "yes" then what is the point of this credit Bureau?

First of all the people who answer the phone can barely speak English. And 3 phone call transfers later I'm back where I started. Just wasted 1.5 hours of my life. What a joke. Get transferred to another department, wait on hold for 20 mins just for them to transfer me again and then wait on hold again over and over..

Called because I could not log on and it told me to call a number. 3.5 hours later and 6 agents and back to square one. Not able to log on and they could not verify my identity. Experian and TransUnion have no issues and have stellar credit score with them. With Equifax there always is an issue of log on and wrong info reported... How is that possible?!? They need to have a negative star rating because this one definitely is...

I just wanted to unfreeze my credit. Every time I try to log on to my account they send me to Customer Care. Last time I called them I had to do it over the phone. This is the worst Credit Bureau ever. They were suppose to unlock it last time but never did. Who runs this place?!

I am so frustrated with this credit bureau! We have been working on fixing our credit for over a year now, my other credit bureaus have all positive information and up to date on everything. Equifax on the other hand, has been nothing but negative and do NOT report accurate information!! I recently had my credit pulled to get pre approved for a house loan, my others drop max 5 points, Equifax drops my points by 64!! I HATE their service and how inaccurate and hard they are on your report. :(

Saw a ad saying I could get my credit report free just by calling Equifax at 1888 548 7878 so I called to get mine. The person who answered said I could get my credit report free but I would need to give him my information such as my social security number, address, phone # and my date of birth. I normally don't give out this information but since it was a big company like Equifax and you don't have any choice if you want the free credit report so I gave it to the representative.

I could not sign up to Equifax, I put in all the correct information and it said I would have to call customer service, so I called, they couldn't help there. The rep which was not American, with a heavy accent that could barely be understood, told me she would have to 'escalate it to her supervisor' whatever that means, and I would be contacted by email. After a few days this is what I got. "We appreciate the opportunity to address this matter and apologize for any inconvenience you have had so far accessing your myEquifax account. Upon further review, the option to utilize the online website, MyEquifax is not available to you." Basically, I can never have a Equifax account. As far as I am concerned, two credit bureaus are more than enough, especially when the third is so incompetent, and based on reviews online I think everyone agrees.

The statement in the summary is what my opinion of a phone conversation I had with a customer service rep who called me back after spending the better part of the day attempting to have a fraudulent card removed from my account! After I finally got him to understand my problem (very difficult as English wasn't his strong suit & am putting it mildly as had to have him repeat almost every word his main & only concern was to sell me monitoring service)! His next comment blew my mind as he said I was talking to the wrong department. I responded with question, "am I speaking to customer service?" Then his conversation wasn't understandable forcing me to hang up! As for the above summary who is to know if Equifax is adding cards to account to panic customers to purchase their monitoring service! Big businesses aren't honest anymore as it's all about the dollars! In other words who guards the fox???

First of all Equifax is absolutely the worst credit bureau to have business with. It took me several months to proof my identity and receive a free annual credit report. 1. The first attempt was online. I entered all required information and answered verification messages, but the system displayed the message, “Online Delivery Unavailable” and information about how to request the report by mail.