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Equifax
Overall Satisfaction Rating
1.03/5
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    0
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Based on 93 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Equifax

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Last updated: April 16, 2018

993 Equifax Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 16, 2018

They won't let me dispute charges unless I send all of my documents plus my first born. They scam you. Why is a third party in charge of my information and then charge me for MY information??? Give me my information I asked for and which is MY data.

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Verified Reviewer
Original review: April 13, 2018

Recently, after running my report from Equifax, they showed my current last name as a previous name and my previous name as current and likewise for my address. After trying to update this online, I was informed that I need to call, so I did. However, after giving my ss# to some young sounding girl in the Philippines who spoke with very broken English, I was requested to give my DOB, address, outstanding loans, how much my payments were, how much the outstanding balance was, who my credit card companies were and how much I had outstanding on each account... YES... All this for verification, after providing my social, DOB and address. At some point I said that's enough! She wouldn't move forward with my request to get my name and address updated.

The thing is this... I've had this name for over 10 years!!! And the address they showed as current has NOT been my address for 8 years. They list my current employer as a company I tried out for three weeks--only 3 weeks, close to 20 years ago!!! They make a mockery of people... It was only after calling 3 times (and yes I did give them hell as well, because I find it frustrating to speak with kids who barely speak English and are really rude... It's their way or no way!) that I requested to speak to a supervisor who after making me repeat all this personal information again (at least 10 questions) did she agree to update my information to the correct name!! Haha... Who is this insane company who cannot even keep the basic information straight take it upon themselves to provide businesses and banks with your credit scores?

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Verified Reviewer
Original review: April 12, 2018

Equifax updates when they want. I had a bankruptcy. The other two bureaus are updating and allowing me to dispute but not Equifax. Why do we use these entities when they are so inaccurate??? I tried to create an account and they sent me in circles. I can't get this items disputed and so many are wrong. I have the bankruptcy papers to prove it. It is ruining any chance I have at recovery from domestic violence and getting on with my life.

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Verified Reviewer Verified Buyer
Original review: April 2, 2018

I filed a dispute based on inaccurate info, got an email from Equifax saying they had the results of my dispute, but when I clicked on their link I kept getting "We are unable to process your request." I called and finally got a human who barely spoke English, getting asking me the same questions and didn't understand what I was saying. He put me on hold 3 times. Finally I asked if the website is broken and he said it was. Also while waiting for this guy, I agreed to participate in a customer service survey and was told to stay on the line after the call, but after he hung up and I stayed on the line, nothing happened.

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Verified Reviewer
Original review: March 16, 2018

We have had issues with identity theft on my husband's reports. The other 2 agencies investigated and removed the accounts, 2 with the same company. Equifax refuses to remove the accounts. So we are left dealing with our own credit monitoring agency, that's correct!! We pay them each month to monitor our reports, and the suspect company. After police reports, federal government reports, etc... 2 years later and still being jerked around, we have had to retain an attorney to clear this mess up. Thank you Equifax.

4 people found this review helpful
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Verified Reviewer
Original review: March 15, 2018

EVERY single time I call this company, I get nowhere. Recently my car was totaled and I wanted to apply for a car loan through my bank. They said one of the credit bureaus had the wrong social security number for me so I would have to call and figure out which one did. I called Experian first and they had it wrong, but easily made the switch and sent me a letter in the mail confirming they had fixed the mistake. I called Equifax and spoke to a man who said he could not find me anywhere and that I must not have any open credit cards although I already told him that they must not have the right social for me.

I ended up faxing my social and license to the bureau and called back a day later to see if they had received the information. The lady who I spoke to was nice and said they had not yet filed it and to call back in 24 hours. I called back again and they said it did not come in clear enough so I would have to refax it, which I did. I call today and the guy who I first spoke to told me he couldn't tell me anything because he couldn't verify me because I didn't have an open credit card account currently. He then asked me if I had any collection agencies on my credit and when I said no, he said he couldn't help me if I couldn't answer his questions. Like what??? I just want to know if they received my fax or not. The guy was rude and unprofessional, in my opinion.

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3 people found this review helpful
Verified Reviewer
Original review: March 12, 2018

I've an issue with erroneous info in my Equifax database, consequently when changing banks, the entity submitting the monthly check to my new bank does not recognize my identity. I initiated a dispute claim and it's being processed. I contacted Equifax multiple times at various times of the day and ALWAYS get the same caution "We are experiencing extra-ordinarily high volumes at this time". So I try a CHAT sessions during regular weekday hours. 3 times NO response whatever after the initial pre-call welcome stuff. The 4th try, someone apologizes and declares they are busy. Well, I expect they are busy ALL the time. The system isn't designed to handle volume.

The phone service utilizes non-native reps that are often VERY difficult to understand. The Lock & Alert app to lock and unlock your credit freeze is great in theory. Still, you get a letter after EVERY interaction to confirm what you did on the app. Hardly efficient even if it is driven by computers. Trying to get information via email doesn't exist. A timely call-back to the customer would be a nice service but doesn't exist so you are placed on hold. No indication of your place in the queue as most large companies offer. YES, it's a big company servicing untold millions of people BUT in an era of digital communications it appears that Equifax simply doesn't care and it works under woefully outdated processing.

Now I must wait "up to 30 days" for a confirmatory letter that acknowledges AND confirms the erroneous data has been corrected and my identifying info submitted last week is acceptable for that correction. MANY large companies offer a secure email service and utilizes some software like Adobe Sign to get electronic signatures. In my situation, the change of banks to get a change in check deposits should and could be far more seamless. A bank certification should be the simplest way to do this but isn't even on the radar. Trying to accomplish all of this creates much angst and large companies like Equifax simply don't care enough to update their systems to accommodate the volume of customers that depend on them. My mantra has been and will continue to be "Bigger is NOT better".

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Verified Reviewer
Original review: March 8, 2018

I called Equifax to do a temporary security freeze lift. I was on the phone with this guy for 30 minutes verifying who I was; he asked me misleading questions so I couldn't be verified. Specifically said "do you HAVE student loans, bank or auto loans?" I confirmed my student loans and the amounts. He continued to ask about more CURRENT loans. I said no because they were NOT CURRENT. Finally he asked about previous loans and I confirmed them. These loans were from over 6 years ago... They are nowhere near current. I was also waiting after the end of the call to leave a review for the worker, and I believe he wouldn't hang up the phone for me to do so. Work on your customer service!!!

5 people found this review helpful
Verified Reviewer
Original review: March 6, 2018

This company is so poorly managed and couldn't care less about helping consumers at all. There is no one to complain to about it and they know there is no accountability soooo they do nothing to help. Equifax is not reporting and even though they have ID they won't release the report. It is truly unbelievable.

6 people found this review helpful
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Verified Reviewer
Original review: Feb. 20, 2018

I had my credit severely lowered because Equifax and TransUnion both gave a bogus credit report to my card company. My brother is on disability and has had problems paying some bills, they used his address and bills on my credit report. I have informed them of the fact and showed our addresses are different but they still refuse to change my credit report. Very sloppy investigating by them when bills come to different names except the last and addresses.

4 people found this review helpful
Verified Reviewer
Original review: Feb. 8, 2018

I use Credit Karma to monitor my credit. I had 2 derogatory marks. The first was for a medical bill which I verified was paid in 2014, and never came off of my credit report. I spoke with the collection agency who initiated the collection, they verified the bill had been paid since 2014, and that it should have come off of my credit report a long time ago. The other one was from an electric company for an electricity bill on a rental house. I was unaware I had an outstanding bill with the electric company, as the bill was going to my rental house.

As soon as I realized I owed this bill, I called and paid it, and the company verified that the derogatory mark was flagged for deletion. I spoke with an agent at Equifax who was very difficult to understand, and was told that they would not remove the derogatory marks, though they had both been paid. The collection agencies I spoke with assured me that the derogatory marks would be deleted. They are telling me it is Equifax's fault, and Equifax is telling me that the fault lies with the collection agencies. I am extremely frustrated and very dissatisfied with the response I received from Equifax.

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6 people found this review helpful
Verified Reviewer
Original review: Feb. 6, 2018

After news broke about the Equifax breach, I went about freezing my credit with all three major credit reporting agencies, including Equifax. I did so using the online portal where I gave them all the usual information. In return, I was given a PIN to be used to lift the freeze at a later date. Well, now it's that later date. I tried using the online portal per instructions, but it stated that my request could not be processed then provided steps to mail my request. They want me to put my sensitive information as well as copies of my ID, another form of identification (such as a bill), and PIN to verify that it is me. That's all fine and dandy, but I'm not exactly confident in sending this physically to them through the mail. So I tried calling them directly. The number given would only begin a freeze or issue a credit report, despite stating that I could request a lift.

Eventually, I found another number that allowed me to talk to actual people. The person I spoke to did not provide me with a name, employee ID, or any other means to reference him or the call. He also had such a thick accent that I didn't understand half of what he was asking of me. Now, I am not usually a person to get upset over such a thing, because I can't criticize someone's grasp of a second language when I only speak one; but when it comes to a job that requires communication via the phone, I really do believe that people should be chosen based on how clearly they speak. That's not the employee's fault, that is the business's.

It was obvious that the employee was frustrated with me when I kept making him repeat himself - not his fault, but, then again, it's not mine, either. I gave him the PIN that was issued to me multiple times. Despite giving that, though, I also had to provide the following: The name of any creditors I had active accounts with AND the balance of those accounts, all the debts I owed AND the balance of those, and also the date I first started the freeze. I understand that this is all meant to verify who I am and protect my credit, but that is the point of the PIN! It was beyond frustrating because I had to access this information right then and there (thank goodness I use a service that aggregates all this for me in an easy to use format that is readily available).

Unfortunately, by the end of the process my request to lift the freeze was denied because I could not recall the date that it was started. I could verify my lines of credit and debt, but not the date that I signed up. I wasn't given an e-mail with this information, nor were there instructions to record the specific day for future use, and I didn't imagine it'd be - that - important. (Silly me.) Had I know all this I would have had the information recorded and prepared. Instead I was left scrambling with this person on the phone steadily getting more and more aggravated with me. Afterwards, I demanded to know if there were alternative methods of unfreezing my credit. He couldn't tell me anything, didn't even mention that it could be mailed, and was generally unhelpful.

I asked to speak to a supervisor to at least see if THEY could give me more information, but he told me that they would ask the same questions and that nothing else could be done. Again, I know that this is meant to protect my information, but they have made the process at all user friendly, and I feel like my credit is being held hostage by an irresponsible company that can't be trusted to protect that information in the first place. This has delayed mine and my husband's to move forward with a small loan to complete a renovation so I can sell our house. My only alternative is to risk sending my personal information through the mail and hope that 1) it isn't stolen and 2) hope that Equifax actually performs the lift. Needless to say, I'm not at all confident that they will bother.

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13 people found this review helpful
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Verified Reviewer
Original review: Feb. 2, 2018

Not only did the breach happen, but when I attempted to enroll in the free monitoring promised, since my record was breached, the process of signing up has been dreadful and frustrating, as well as impossible. The final step, after receiving my email confirming that I'd signed up, asked me to enter my birthdate. Upon doing so, the message I received was "system unavailable". This happened many times through the day. Finally, I engaged an agent, "Robin **" who confirmed that I AM enrolled. Record of the chat: **. On Feb 1, I spoke with another agent, "Eternity" (**) who had me spell my name slowly FOUR times and eventually told me that I could not have the service. I asked to be "escalated" and she said I'll be contacted by the escalation team in 3 to 6 days. We'll see. Absolutely dreadful performance on every count.

4 people found this review helpful
Verified Reviewer
Original review: Feb. 1, 2018

I just got off the phone with a Customer Service person who would not tell me what City she is in. Basically, I cannot get back to her for any reason. Her ID would also not allow that. I spoke to a supervisor who told me the same thing. Yet, she asked for my Social Security number, address and DOB!

6 people found this review helpful
Verified Reviewer
Original review: Jan. 8, 2018

Negative accounts have long timed off my Experian and TransUnion Credit Report. Equifax continues to report them no matter how many times I have disputed them. My husband had the same problem but when he calls Equifax to complain he cannot understand their representatives as they have very thick accents and he is hard of hearing. They refuse to let me talk on his behalf unless I provide them with Power of Attorney. The other agencies allow me to without any problem. Right now both our reports are clean except for Equifax which continues to report outdated debts that they are no longer supposed to report. Our scores on Equifax are 80 points lower than the other agencies.

8 people found this review helpful
Verified Reviewer
Original review: Dec. 27, 2017

My information was compromised due to the Equifax negligence. I contacted Equifax about this information. Equifax has granted the TrustedID program and waiving the freeze fee by Equifax. However, there are other agencies where my information is at risk due to what Equifax has done. I have to put a freeze on my account with those agencies as well. Those freezes cost money. Equifax should cover the fees of putting these freezes on my account with other agencies because without the negligence from Equifax I would not have to put these freezes on my account.

6 people found this review helpful
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Verified Reviewer
Original review: Dec. 23, 2017

Okay August 2nd Equifax contacted Mandiant, a professional cyber security firm to help the company assess what data has been compromised. With help from Mandiant, Equifax was able to determine a series of breaches had occurred from May 13th through July 30th. Tell me why I get a letter from AT&T December 14th just a few days ago and not Equifax.

I have no service with AT&T. I never had service with AT&T but I received the letter from AT&T with my name on it stating that I am possibly a victim of Equifax data breach, confused I do what the letter asks. I put in my info on the website. I get information back stating that I am victim of the data breach that my information was exposed. I tried to sign up for this stupid free service for 30 days or whatever but the website wasn't allowing me to. Kept giving me an error so I call Equifax phone number I tell him what AT&T sent me.

I inform him that I don't really understand what's going on and if he can please explain it to me to help me understand better what a data breach is and what information of mine was exposed, he was so rude. The first words that came out of his mouth was so rude, he said "you don't know what a data breach is?" "That's why they have Google." "Why don't you search it. Maybe you should." "Maybe you should try to get informed about what's going on with your information." I told him I am. That's why I'm calling Equifax because Equifax should know! Then I told him, "Thank you for nothing," and hung up.

If you don't know how to treat someone then you shouldn't be working with customer service and Equifax is so not a responsible company obviously. Look how long it took for me to receive info about what happened to my info. And on top of it all Equifax wasn't even the one who informed me!! It was great old AT&T and it wasn't even their responsibility.

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4 people found this review helpful
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Verified Reviewer
Original review: Dec. 14, 2017

Equifax does nothing. When you call you get someone who can not speak good English. They never do their job and take paid debts off of credit report. I have seen letters and receipts. I have called and nothing works. I will be now getting a lawyer. I am done with this place.

9 people found this review helpful
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Verified Reviewer
Original review: Nov. 26, 2017

Equifax reports soft inquiries as hard inquiries such as Apartment Renter's credit checks, opening a new internet account etc. Transunion and Experian count these as soft inquiries. Equifax also has no data validation process for reporting medical delinquencies. My Equifax credit file shows a medical delinquency for a hospital I never visited and dates of service during which I was on extended visit out of state (Other friends have had similar issues with Equifax only). What a joke. Not to mention their data breach. Undermines all credit reporting this country. Shut them down.

8 people found this review helpful
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Verified Reviewer
Original review: Nov. 25, 2017

A Negative mark appeared in my credit report. TransUnion removed the mark within 24 hours and Experian removed it within 5 days. Equifax however has taken their sweet time (3 weeks and counting). By law, credit bureaus need to add/remove information depending on other credit reports. Equifax has refused to remove the mark even after the collection agency withdrew their collection and Comcast has already stated I owe nothing. Equifax is absolute garbage and after the data breach I can't believe this bureau is still allowed to exist. I saw the TransUnion reviews on this site. Some of you have no idea. TransUnion is heaven compared to Equifax. I hope none of you ever have to deal with the garbage that Equifax can offer you.

11 people found this review helpful
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Verified Reviewer
Original review: Nov. 7, 2017

Contacting Equifax either online or by phone was a painful experience. I attempted to put a temporary lift my freeze & was unable to do so online so I tried via their CS phone number. After listening to endless babble I finally reached an operator who's native language wasn't American English & was difficult to understand. My greatest frustration here was the website experience, my second was finding the phone number & then having to listen to unnecessary babble rather than being able to go directly to a CS rep!

11 people found this review helpful
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Verified Reviewer
Original review: Nov. 2, 2017

So like others on here I thought I would do the credit freeze because I did not want my identity stolen. I went on right after they started doing it entered all of my info and kept getting the error so I just said forget it. Fast forward 2 months and I ACTUALLY want to get a credit card. I have been going back and forth between Equifax and my bank and I never DID get it unlocked. They claimed I needed a pin to unlock it online but because it never went through I never got confirmation of the freeze NOR this elusive pin. Now my bank can't get in and after I tried to unlock it just for them and finally just took the freeze off altogether. The bank says it is still frozen and Equifax said it is on my bank's end and the bank says it is on Equifax's end.

Needless to say I have excellent credit and can't even use my OWN credit because they have locked me out. Thank god I am not trying to buy a car or home. I don't know how I will EVER get it unfrozen because I have done EVERYTHING they have said to do and it is NOT working. I am furious. And the most ridiculous part is we as consumers have NO choice. It is not like we CHOSE to have these jerks have our info. I am livid and there is NOTHING I can do because Equifax is incompetent and the bank isn't helping much either. Equifax said to have them call their business number and they said they can't which I don't believe either. As much as I wanted this rewards card it is probably for the best because I honestly have had issues with this bank in the past. Such BS!!!

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12 people found this review helpful
Verified Reviewer
Original review: Oct. 28, 2017

When this data breach was first reported, Equifax set up a website that one could enter SSN and find out if your data had been comprised. I did this for both my SSN and my wife's. The response was that our information had not been breached. Yesterday, I received a notice from Equifax, dated Oct 13,2017, that I am one of the 2.5 million additional potentially impacted U.S. consumers that has personal information was potentially exposed. Which notification should I believe? This company has totally mishandled this entire affair, and should be held accountable for this outrage, and the entire industry should be regulated in the future!

6 people found this review helpful
Verified Reviewer
Original review: Oct. 26, 2017

I called this company for assistance with problems submitting disputes online using their website. I was surprised to discover the customer service rep I was connected to was based in an outsourced call center in the Philippines. The rep went as far as to ask me for my full social security number. If Equifax claims to be doing its best to protect our information, why are they outsourcing to a non-US call center? Also, I was informed that Equifax does not provide technical support for website issues.

8 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Oct. 25, 2017

Today, I've had the worst experience with Equifax. They shouldn't handle credit issues because they can't seem to get PROFESSIONAL customer representatives. I spoke with someone in the "Mix Up" department. I don't know if it was a man or women but they were extremely rude. Agent: Your address? Me: Gives street address (forgetting that the company isn't located in my state). Agent yells, "Ugh I'm still waiting on the address!" They need to learn how to be more sensitive when it comes to their clients. Also, waited 30 mins to speak to a rep. They are just AWFUL. Please avoid them if possible. They can ruin your day.

6 people found this review helpful
Verified Reviewer
Original review: Oct. 20, 2017

I am apparently one of the people whose ID MAY HAVE BEEN HACKED. First, I went to Freecreditreports.com to obtain my reports to see if there was any unauthorized or illegal activity. TransUnion and Experian reports were fine. Equifax would not provide me with one. Today I tried to enroll/activate the trusted premier account to freeze/monitor my credit. Put in all required information in the website but when I got to the last page (setting up a password) - a message popped up telling me there was an enrollment error and I could not enroll and providing a customer service number to call to activate.

The site would not let me try to enter info again - Just kept returning to the error page. So, I called the number - they wanted my complete SS# - which I will not provide over the phone. They got very rude and told me they were hanging up on me and if I called back, they would hang up again. Something has to be done about the attitude of this company. Judging by the hundreds of previous complaints and complete lack of response from Equifax - no one is in any hurry to fix this snafu. I will continue on the quest for a solution. I could sure use some help from consumer advocates, etc.

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6 people found this review helpful
Verified Reviewer
Original review: Oct. 19, 2017

I called Equifax Canada for cancellation. These guys work over there don't know how to talk with customers. They talk so aggressive and they can even hit customer if they can come out from phone receiver. They don't know what customer service is. Rather than suggest customer in their issues they suggest you need water, you are hungry. Even though if customer ask about number to complain they don't provide you right information and numbers. When you call on those no they exist mean like they teach them to lie. I am really unsatisfied with the service and customer service of Equifax. 0 out 5 because when we sign in they have really great customer service but on other issues and in cancellation they have world worst customer service at all I experience in my life.

4 people found this review helpful
Verified Reviewer
Original review: Oct. 18, 2017

When my mortgage company tried to pull my report, came up with an error. 7 hours on the phone, 5 straight days on the phone, I get a man by the name of Kale in the consumer affairs department. On the phone he tells me they will get it fix, a few hours he calls me back said it was fixed. They tried to run, it still an error. After calling back they asked me to send a SSA-89 form to verify my social security number, my driver’s license, social security card and a utility bill.

Today they told me I have been assigned to this consumer affairs department and any time I need to have my credit report run I will need to call them and they would have to ok the credit pull. I am not allowed any online monitoring or internet access to my report. I then ask why they wouldn’t give me a reason, I asked for how long it would be like this, was told indefinitely with no regard to the inconvenience this will cause. Has this happen to anyone else or how do I get it back to normal and an explanation?

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14 people found this review helpful
Verified Reviewer
Original review: Oct. 8, 2017

I enrolled in the security breach free TrustedID program which was step 1. I finally received my email with the confirmation and login pin to get through step 2 - except it doesn't work. Every time I tried, over several days, I could never get past entering my birth date. After I entered that to go to the next step/screen, it gave me an error message and then finally started telling me to call customer service at the 877 number. When I finally got frustrated with trying and called, I got a recording that said something about 'all operators were busy and to try calling back in 30 minutes.' I made that call three times. I'm seriously thinking I will never get this completed, and from looking at the number of complaints - and I'm sure there are more - they really need to come up with a solution that works for everyone! I am certainly not happy with this experience!

6 people found this review helpful
Verified Reviewer
Original review: Oct. 3, 2017

This company should be closed down immediately! I was on the phone for over 30 minutes getting the run around trying to figure out what the "suspicious" activity was. I still haven't got an answer and I suppose I'll try again today. The only answer I could get from anyone including the supervisor was "I'm sorry". What do we all expect from a company who Chief Security Officer had a MUSIC major and Masters in MUSIC. What the**??? Something needs to be done... we don't need three bureaus anyhow.

9 people found this review helpful

Equifax expert review by Barbara Friedberg

Equifax is one of the three biggest credit bureaus in the United States. They work with over 800 million consumers and 88 million businesses worldwide. Equifax has grown from a consumer credit company into a multifaceted information company.

  • Equifax Complete Premier: This subscription product provides three-bureau credit scores, provides alerts about suspicious activities and helps monitor your credit and Social Security number. This product is also available in a family plan.

  • Credit reports: Consumers may choose from a credit report from Equifax or a credit report from each of the different credit reporting agencies.

  • Fico products: Equifax offers a Credit Score Watch program which monitors the consumers FICO score. Their Score Power program includes a personalized score explanation and score simulator.

  • Credit report assistance: Equifax assists consumers in obtaining their free annual credit report and disputing information on a credit report. Additionally, individuals may request a fraud alert and place a security freeze on their report.

  • Credit education: The Equifax educational portal informs consumers about credit scores, credit reports, credit monitoring as well as identity theft protection.

  • Trusted: Equifax is one of the major credit bureaus and has a highly regarded reputation.

  • Best for: Victims of identity theft, consumers who have a major upcoming financial decision and consumers who need monitoring.

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Barbara Friedberg

Personal Finance Contributing Editor

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Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

Equifax Company Information

Company Name:
Equifax
Year Founded:
1899
Address:
1550 Peachtree Street, Mail Drop 65
City:
Atlanta
State/Province:
GA
Postal Code:
30309
Country:
United States
Phone:
(800) 685-1111
Website:
www.equifax.com

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