Support Pets Reviews

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Edited by: Ashley Eneriz

About Support Pets

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Support Pets assists patients in obtaining 100% legal emotional support animal (ESA) status for their pets via its network of licensed medical doctors (LMDs). The company offers transparent pricing and dedicated support for patients seeking ESA letters for housing and travel, ensuring compliance with federal laws. ESA approvals are delivered within 24 to 48 hours, providing timely assistance to those in need.

Pros
  • Fast turnaround
  • Price-match guarantee
  • Money-back guarantee
Cons
  • Excludes patients from CA and LA
  • Cats and dogs only
  • Two pet maximum

What is Support Pets?

Support Pets is an online platform that assists people throughout the process of obtaining federally compliant ESA letters for housing and travel. Through its user-friendly interface, patients seeking ESA status can connect with board-certified LMDs who provide the necessary documentation. In addition to offering ESA letters, Support Pets boasts an extensive FAQ section, empowering patients with a wealth of information to address their most pressing concerns about ESAs.

How does Support Pets work?

Here's how Support Pets' process typically works:

  • Pre-qualification: On Support Pets’ website, you can take a short questionnaire to determine if you qualify for an ESA.
  • Ordering process: If you pre-qualify, you can order the ESA documentation securely through the Support Pets website. This involves providing necessary personal information and completing any required forms or payments. Support Pets also provides ESA gear, if desired, for an additional fee.
  • Medical review: Your request for an ESA letter will be reviewed by an LMD. The doctor assesses your answers and determines whether they meet the criteria for an ESA. This review typically takes 24 to 48 hours.
  • Approval and documentation: If the medical review results in approval, you will receive your ESA letter electronically via email. This documentation includes information about the patient, their ESA and the verifying doctor's credentials. It serves as legal proof of the patient’s need for an ESA.

If denied, the patient receives a full refund within seven to 10 business days to their original payment method.

» MORE: What steps are required for emotional support animal registration?

Support Pets packages

Support Pets offers three packages for ESA letters. The flat rate prices below are accurate as of the time of publishing.

  • Housing only: ESA letter for patients to provide to a landlord or other housing authority for $112.
  • Travel only: ESA letter for patients to give to an airline or other travel authority for $112.
  • Housing and travel: Includes both ESA letters for $224. At the time of publishing, Support Pets is offering a buy-one-get-one special, including both letters for $112.

Support Pets also offers two different packages for renewals:

  • Digital ESA Delivery for $97 includes:
    • ESA approval from a licensed doctor delivered electronically within 48 hours
    • Approval for a second pet at no extra charge
    • Doctor's license and signatures included in the approval
    • Full federal protection under federal law
    • Access to custom ESA forms for landlords and management companies
    • 100% satisfaction guarantee on ESA Approval
  • Deluxe ESA Package for $147 includes everything in the Digital ESA Delivery package plus:
    • Official ESA Vest, ID card, frameable certificate, physical print of documents

An additional upgrade is available for $14.99 and includes unlimited custom and landlord forms plus access to live ESA experts by phone or email seven days a week and the EZ Renewal Program.

How much does Support Pets cost?

At the time of publication, obtaining an ESA letter from Support Pets costs $112 for a single travel or housing letter and $224 for both. However, a promotion running at this time allows patients to receive both letters for the price of one. Support Pets also offers ESA vests and other upgrades for additional fees.

Support Pets FAQ

How do you file to get an ESA letter from Support Pets?

Support Pets’ simple online process involves taking a short test on its website to pre-qualify. After completing the test and paying the required fees, customers await approval from an LMD. After approval, the letter(s) arrive electronically by email.

How long does it take to get an ESA letter from Support Pets?

Support Pets offers a fast turnaround time of 24 to 48 hours for digital delivery. Shipping of hard copy letters is also available by request.

Where is Support Pets available?

Support Pets serves patients across the U.S. except in California and Louisiana.

» READ MORE: Where can I take my emotional support dog?

Does Support Pets have a guarantee?

Yes, Support Pets has several guarantees.

  1. ESA approval guarantee: It guarantees to provide ESA approval or offer a refund if for any reason the ESA request is denied by the assigned doctor.
  2. Price-match guarantee: If customers find a lower price elsewhere, Support Pets will match the price up to $100.
  3. Support Pets Access Guarantee: This guarantee promises a partial refund of the digital ESA approval or renewal documents if your pet is denied access to certain businesses like stores or restaurants. It covers the cost of the ESA approval or renewal, minus the $30 doctor consultation fee included in the purchase.

The website also mentions a 100% Satisfaction Guarantee, but further investigation reveals that the only guaranteed refund is for denials. Support Pets requests that any customers unhappy with the product or letter(s) contact customer support. The website also mentions a partial refund if the approved ESA passes away within six months of approval.

Is Support Pets legit?

Support Pets offers legitimate ESA approval services, providing fast turnaround times and a money-back guarantee for added assurance. It's important to note that residents of California and Louisiana are excluded from its services. Additionally, Support Pets only caters to cats and dogs, with a maximum of two pets allowed per patient. Overall, for those seeking efficient ESA approval services and willing to comply with the specified limitations, Support Pets can be a worthwhile option.

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Support Pets Reviews

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    How do I know I can trust these reviews about Support Pets?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 1, 2025

    I got ahold of them on 10/29/25 at night, like after 10 pm at night and they got me taken care of and helped by 10/30/25 at midnight of the 30th. I had my ESA papers and had them emailed to my landlord. I am now able to bring my Octavia(Cat) home tomorrow rather than waiting till Tuesday. I want to say thank you guys so much for being a massive stress reliever and helping me get my baby girl home so I may start healing and grow with a support that will actually help me.

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    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 20, 2025

    I have two support pets which confused my home screening process and I quickly contacted Support pets over the weekend. They were able to help me get the specifics for the pet screening process on my new rent house. The staff was kind speedy, and efficient and erased the anxiety I was feeling about losing my rent house. Yes there are actual humans working there!! They were able to save me over $1000 in deposits that my landlord was going to charge me for my dogs.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Oct. 10, 2025

      I’m very pleased with Support Pets. Even though my landlord was not as easy, Support Pets within 48 hours, Support Pets got my email with my problem to the correct person to handle it quickly. Sent me paperwork, I forward to my landlord and everything was taken care of. Was so easy for me to accomplish, I just knew it was going be a paperwork headache and it wasn’t, so happy. I highly recommend Support Pets, even after you have paid, they still do everything for us to make us satisfied. I just can’t say enough!

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      Customer ServicePunctuality & SpeedStaffGold Quality

      Reviewed Oct. 2, 2025

      I highly recommend Support Pets. Especially the way customer service handled my processing of documents. They are prompt and very fast. They attended to my urgent issue right away and I was so relieved I did not have to leave my pet behind. I give them A+ for processing documents, the quality of each letter, especially the amazing customer service I received. Thank you.

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      Staff

      Reviewed Sept. 20, 2025

      Been w/ Support Pets since Oct 24. I recently renewed. They are very credible, very responsive and kind. They’ve made a huge difference in my life after a traumatic event that affected both me & my dog. They legally supported my rights to keep my dog by my side. The benefits of this should be shared and supported worldwide. I’m very grateful for Support Pets and the way they have treated me.

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      Customer ServiceStaff

      Reviewed Nov. 9, 2025

      Extremely helpful and accessible service. Customer service is wonderful. Been using them for 2 years now with no complaints! I always receive my paperwork in about 24 hours and both renewals I’ve done so far have been extremely easy.

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      Staff

      Reviewed Nov. 8, 2025

      Speedy service. They’re very helpful and can get all paperwork done and certified within 24 hours. I also needed to add another pet and they did it for free! I recommend this service to anyone that needs to get their pets certified ESA.

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      Staff

      Reviewed Nov. 6, 2025

      I do not recommend this company at all. I cannot get them to sign the landlord form even though they have emailed and said that they have it. I had to push back my move in date because of this. I have until tomorrow or I have to pay an additional $350.00. Don’t use this company. I regret it. No one will help me and you can’t talk to a live person.

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      Punctuality & Speed

      Reviewed Oct. 30, 2025

      I was scared at first because I have been scammed before but this site is amazing, real and fast.. I truly recommend this company for all your ESA or other forms for your fur babies. Everything was fast.

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      Customer ServicePunctuality & SpeedProcess

      Reviewed Oct. 28, 2025

      I have had the best experience with Support Pets. I am very pleased with how easy and fast this process is. The customer service is great and make you feel like they care! Thank you for making my experience the best.

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      Support Pets Company Information

      Company Name:
      Support Pets
      Website:
      www.supportpets.com