Support Pets

Support Pets Reviews

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About Support Pets

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Support Pets assists patients in obtaining 100% legal emotional support animal (ESA) status for their pets via its network of licensed medical doctors (LMDs). The company offers transparent pricing and dedicated support for patients seeking ESA letters for housing and travel, ensuring compliance with federal laws. ESA approvals are delivered within 24 to 48 hours, providing timely assistance to those in need.

    Pros & Cons

    • Fast turnaround
    • Price-match guarantee
    • Money-back guarantee
    • Excludes patients from CA and LA
    • Cats and dogs only
    • Two pet maximum

    What is Support Pets?

    Support Pets is an online platform that assists people throughout the process of obtaining federally compliant ESA letters for housing and travel. Through its user-friendly interface, patients seeking ESA status can connect with board-certified LMDs who provide the necessary documentation. In addition to offering ESA letters, Support Pets boasts an extensive FAQ section, empowering patients with a wealth of information to address their most pressing concerns about ESAs.

    How does Support Pets work?

    Support Pets operates as a service that assists patients in obtaining ESA letters. Here's how the process typically works:

    • Pre-qualification: On Support Pets’ website, you can take a short questionnaire to determine if you qualify for an ESA.
    • Ordering process: If you pre-qualify, you can order the ESA documentation securely through the Support Pets website. This involves providing necessary personal information and completing any required forms or payments. Support Pets also provides ESA gear, if desired, for an additional fee.
    • Medical review: Your request for an ESA letter will be reviewed by an LMD. The doctor assesses your answers and determines whether they meet the criteria for an ESA. This review typically takes 24 to 48 hours.
    • Approval and documentation: If the medical review results in approval, you will receive your ESA letter electronically via email. This documentation includes information about the patient, their ESA and the verifying doctor's credentials. It serves as legal proof of the patient’s need for an ESA.

    If denied, the patient receives a full refund within seven to 10 business days to their original payment method.

    Support Pets packages

    Support Pets offers three packages for ESA letters. The flat rate prices below are accurate as of the time of publishing.

    • Housing only: ESA letter for patients to provide to a landlord or other housing authority for $112.
    • Travel only: ESA letter for patients to give to an airline or other travel authority for $112.
    • Housing and travel: Includes both ESA letters for $224. At the time of publishing, Support Pets is offering a buy-one-get-one special, including both letters for $112.

    Support Pets also offers two different packages for renewals:

    • Digital ESA Delivery for $97 includes:
      • ESA approval from a licensed doctor delivered electronically within 48 hours
      • Approval for a second pet at no extra charge
      • Doctor's license and signatures included in the approval
      • Full federal protection under federal law
      • Access to custom ESA forms for landlords and management companies
      • 100% satisfaction guarantee on ESA Approval
    • Deluxe ESA Package for $147 includes everything in the Digital ESA Delivery package plus:
      • Official ESA Vest, ID card, frameable certificate, physical print of documents

    An additional upgrade is available for $14.99 and includes unlimited custom and landlord forms plus access to live ESA experts by phone or email seven days a week and the EZ Renewal Program.

    How much does Support Pets cost?

    At the time of publication, obtaining an ESA letter from Support Pets costs $112 for a single travel or housing letter and $224 for both. However, a promotion running at this time allows patients to receive both letters for the price of one. Support Pets also offers ESA vests and other upgrades for additional fees.

    Support Pets FAQ

    How do you file to get an ESA letter from Support Pets?

    Support Pets’ simple online process involves taking a short test on its website to pre-qualify. After completing the test and paying the required fees, customers await approval from an LMD. After approval, the letter(s) arrive electronically by email.

    How long does it take to get an ESA letter from Support Pets?

    Support Pets offers a fast turnaround time of 24 to 48 hours for digital delivery. Shipping of hard copy letters is also available by request.

    Where is Support Pets available?

    Support Pets serves patients across the U.S. except in California and Louisiana.

    Does Support Pets have a guarantee?

    Yes, Support Pets has several guarantees.

    1. ESA approval guarantee: It guarantees to provide ESA approval or offer a refund if for any reason the ESA request is denied by the assigned doctor.
    2. Price-match guarantee: If customers find a lower price elsewhere, Support Pets will match the price up to $100.
    3. Support Pets Access Guarantee: This guarantee promises a partial refund of the digital ESA approval or renewal documents if your pet is denied access to certain businesses like stores or restaurants. It covers the cost of the ESA approval or renewal, minus the $30 doctor consultation fee included in the purchase.

    The website also mentions a 100% Satisfaction Guarantee, but further investigation reveals that the only guaranteed refund is for denials. Support Pets requests that any customers unhappy with the product or letter(s) contact customer support. The website also mentions a partial refund if the approved ESA passes away within six months of approval.

    Is Support Pets legit?

    Support Pets offers legitimate ESA approval services, providing fast turnaround times and a money-back guarantee for added assurance. It's important to note that residents of California and Louisiana are excluded from its services. Additionally, Support Pets only caters to cats and dogs, with a maximum of two pets allowed per patient. Overall, for those seeking efficient ESA approval services and willing to comply with the specified limitations, Support Pets can be a worthwhile option.

    Support Pets Reviews

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      How do I know I can trust these reviews about Support Pets?
      • 4,476,910 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
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      Reviewed May 10, 2024

      Support Pets is an unethical organization and does not live by its promises. It says that when you sign up with them for an ESA certificate for your pet they will give you a $20 Amazon gift card. After many emails to them, it is clear that they do not intend to stick by this promise. All they say is we've made note of your concern and then send you emails to try to get you to buy more of their products.

      ALSO they promise that if you sign up a friend, the friend will be given a 50% price decrease. My friend signed up 2 days after I did and found that the price had gone up 100% but was slashed to 50%, really making the offer the same amount that I paid, not 50% of the original price. Disreputable company & I have seen complaints about them for various reasons.


      The 20 dollars is if you refer a friend.

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        Support Pets Company Information

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        Support Pets