Emotional Pet Support

Emotional Pet Support is an online platform offering ESA letters to eligible individuals. Its licensed mental health professionals (LMHPs) assess patients' needs through a simple written test, eliminating the need for uncomfortable phone calls or video chats. Approved applicants receive an electronic PDF letter securely via Emotional Pet Support’s HIPAA-compliant server, while denials result in a full refund. Additionally, the company offers a 30-day satisfaction guarantee, providing refunds for dissatisfied patients or any purchased products. Products must be returned in their original condition.

Emotional Pet Support’s simple application and delivery system involves a few steps:

• Assessment: Individuals seeking an ESA letter complete a brief online assessment. This evaluation takes around 10 to 20 minutes and helps the assigned LMHP understand the patient’s situation and needs.
• Evaluation: LMHPs review the assessment to determine if the individual qualifies for an ESA letter. This evaluation is conducted behind the scenes without the need for a phone call or video chat.
• Approval or denial: If approved, the patient receives their ESA letter, granting them the legal right to have an ESA. If denied, the patient receives a full refund. Approved applicants access their ESA letter electronically through the secure patient portal, which provides them with the necessary documentation to provide to travel or housing authorities. Letters are valid for one year. Authorities can also verify letters online.

Emotional Pet Support simplifies renewing an ESA letter through its patient portal, as well. This portal lets patients order ID cards or certificates, make changes to existing letters or forms and request additional services or products. Plus, it offers pet insurance for added convenience.

Emotional Pet Support offers three packages for ESA letters. The flat-rate prices below are accurate as of the time of publishing.

• Housing only: ESA letter for patients to provide to a landlord or other housing authority for $99
• Travel only: ESA letter for patients to give to an airline or other travel authority for $99
• Housing and travel: Includes both ESA letters for $179

» LEARN MORE: What disabilities qualify for an emotional support animal?

At the time of publishing, Emotional Pet Support offers ESA letters for $99 each for housing or travel purposes or $179 for both letters. These prices cover the assessment, evaluation and issuance of the letter(s). Renewal pricing is not currently provided on the website

Emotional Pet Support is a legitimate company. It offers a straightforward, 100% online process for obtaining ESA letters, reviewed by licensed professionals and delivered as fast as six hours. The 30-day refund policy — separate from a refund for a denial — is a positive feature that is unusual among companies offering ESA letters.