CertaPet Reviews

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About CertaPet

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CertaPet provides support to individuals in need of an emotional support animal (ESA). Its services include patient evaluation and ESA letter(s) for travel and/or housing by a licensed mental health professional (LMHP). It has assisted thousands of pet owners. If CertaPet’s mental health professional does not recommend you for an ESA, it will refund your purchase, minus the $40 consultation fee.

    Pros & Cons

    • Quick turnaround
    • Renewal discounts
    • Payment plans available for U.S. residents
    • Must be renewed yearly
    • Some states cost more
    • Refund subtracts $40 fee

    What is CertaPet?

    CertaPet is a completely online telehealth service that provides access to a licensed mental health professional for those needing an ESA letter. CertaPet specializes in the U.S. and Canada, striving to improve quality of life for individuals coping with mental health conditions. By facilitating the process of obtaining ESA letters through a fast, simple and secure process, CertaPet ensures that patients swiftly receive their 100% legal and confidential ESA letter.

    How does CertaPet work?

    CertaPet’s simple three-step process ensures that the patient swiftly and securely obtains their ESA letter(s). The steps are as follows:

    • Complete a short, confidential pre-screening application online. This questionnaire presents easy, multiple-choice questions to assist in matching you with the appropriate LMHP for your condition. It typically takes about five minutes.
    • Consult with an LMHP. Once the pre-screening is accepted, the platform matches you with an LMHP based on your answers. Before consulting with the LMHP, you must pay the associated fees. Then you participate in a 15-minute online consultation with your assigned LMHP to discuss your needs and determine if you qualify for an ESA letter. If you’re approved, the LMHP will write the requested letter(s) immediately.
    • Obtain your ESA letter. Electronic letters, if approved, are available as a digital download on the platform as soon as you finish the consultation. Hard copy requests are delivered by mail within two to three business days.

    CertaPet makes renewals easy by allowing you to sign up for automatic renewal at the time of payment. It also offers help with additional forms required by your travel or housing authority for an additional fee.

    CertaPet packages

    CertaPet offers three packages for ESA letters. Prices below are accurate as of the time of publishing and can vary by state.

    • Housing only: ESA letter for patients to provide to a landlord or other housing authority for $149.99
    • Travel only: ESA letter for patients to give to an airline or other travel authority for $149.99
    • Housing and travel: Includes both ESA letters for $199.99

    How much does CertaPet cost?

    At the time of publishing, CertaPet ESA letters cost $149.99 for a single housing or travel letter and $199.99 for both letters. This pricing includes the consultation and the letter(s). Renewal letters cost $99 for one type or $149 for both.

    Additional forms required by a housing or travel authority begin at $49.99. This includes reasonable accommodation letters to modify rental homes with equipment required for a disability. CertaPet offers payment plans for U.S. residents. If you require a second ESA, it offers a clinical review for $99.99. However, CertaPet does not approve more than two ESAs per patient.

    CertaPet FAQ

    How do you file to get an ESA letter from CertaPet?

    To apply, fill out the pre-screening form on the website to determine your eligibility for an ESA. If you qualify through the automated questionnaire, the system matches you with an LMHP. Next, it prompts you to select your package and pay the associated fees. Next, you meet with your LMHP and discuss your needs. The LMHP decides if you qualify. If you’re approved, your letter immediately becomes available. If you’re denied, CertaPet refunds your money less the $40 consultation fee.

    How long does it take to get an ESA letter from CertaPet?

    Typical turnaround to schedule a consultation is two business days. Once you meet with a mental health professional and are approved, you can download a digital copy of the letter right away. If you request a hard copy of your ESA letter, delivery usually takes two to three business days.

    Where is CertaPet available?

    CertaPet serves all 50 United States, Puerto Rico, and select Canadian locations (Alberta, British Columbia, Manitoba, Prince Edward Island, Saskatchewan, Ontario, Newfoundland, Labrador, Northwest Territories, Yukon and Nunavut).

    Does CertaPet have a guarantee?

    Yes, CertaPet guarantees a refund (less the $40 consultation fee) for all denials. Full refunds require cancellation before the patient meets with the LMHP. Any other refund requests require a case-by-case review.

    Does CertaPet offer payment plans?

    CertaPet offers payment plans only to U.S. residents. Patients who request both housing and travel letters can make a down payment of $35.99, followed by three monthly payments of $59.99. For those needing just one letter, the down payment is $35.99, with three monthly payments of $44.99 thereafter.

    Does CertaPet register service animals (SAs)?

    No, CertaPet is not a registry for SAs or ESAs. The website clearly states that emotional support animals don’t require registration.

    Is CertaPet legit?

    CertaPet provides evaluations and ESA letters for individuals seeking documentation to qualify for an ESA. It also offers a wealth of information about the requirements for ESAs. CertaPet complies with the federal rules and regulations governing ESAs, making it a trustworthy choice for those in search of an ESA letter.

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