Sentry Pet Products Reviews
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About Sentry Pet Products
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SENTRY delivers health and wellness items for pets. The company offers flea and tick treatments, calming aids and dental care products. SENTRY aims to provide solutions that address common pet health concerns with its formulations.
Visit sentrypetcare.com- Flea control for pets
- Natural ingredients
- Positive results reported by some users
- Adverse reactions in some pets
- Negative customer service experiences
Sentry Pet Products Reviews
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Reviewed Aug. 6, 2009
The product I bought is SentryPro XFC flea and tick killer. I put this product on my son's pit bull in July. He became violently ill, throwing up everywhere, and acting in general as if he were the most miserable creature alive. He is always the most lovable animal. He was just absolutely miserable and eating grass as if he had not eaten in a month. We had also given him a bone I had bought at the same time and thought that maybe that was what had made him sick. I stayed up with him and "babied" him until finally, he was able to settle down and eat real food. I cooked him bland rice and force fed him.
Then yesterday, it was time for the flea treatment again. Within an hour of putting it on him, here we go again, the same thing vomiting, excessive drooling, the continuous barking and whining as if he were dying, the grass eating (he would lay on his belly and crawl around eating the grass like there wouldn't be any tomorrow). That's when it hit me. It had to be this damn product and I had poisoned this innocent animal that trusts me without question.
Please remove this product from your shelves. Why would you continue to sell this product when you have received so many complaints about it? Something needs to be done. And now.
Reviewed Aug. 4, 2009
After running out of Frontline, I went to the grand opening of the new PetSmart in Woburn, MA to purchase some more. I did not realize they don't sell it. I was told that Sentry Pro XFC is just "as good" and I should follow the directions and use it. I brought it home and followed the directions. About an hour later, my dog was vomiting, shaking, panting, crying, and scratching excessively.
After staying up all night with her and bathing her continuously throughout the night and the next day, she seemed to be better but still not acting like her self. And she now has a large burn-like area on her back shoulder. Why in the world isn't this product pulled off the shelves? After reading post after post, I cannot believe this is still being sold! I would get that time back, and the guilt I feel for doing this to my 10-year-old Bichon is unforgettable! I will tell everyone I know not to buy this product.
Reviewed Aug. 4, 2009
After giving my dog Sentry Pro Flea medicine, she started itching and moving around continuously, heavily panting, growling and snapping, and whining. She has been to the Pet ER twice in one night. This second time she went, the vet had to hospitalize her. I am posting this as a warning that Sentry Pro can do damage to your dog just like Sergeant Flea and Tick Dip.
Reviewed July 27, 2009
I put Sentry Pro on my dog's neck for flea and tick control, and it made my dog sick! He's shaking his head constantly and has scratched a bloody spot where this poison was applied! He can't get settled, is very fretful, and can't sleep! This stuff is crap, and I'll never use it again!
Reviewed July 21, 2009
We used the Sentry XFC Pro on our dog exactly as indicated on the box. Within 3 hours, our dog was coughing. We let her out of her crate and gave her some fresh air which seemed to help. But then, within a few hours after that, she started to foam and drool excessively at the mouth. We gave her a bath at 4:30, and by this time, our dog, who normally sleeps at least 10 hours at night was still restless and awake for the entire night. After we gave her a bath and some food, she stopped drooling and seemed to be better. We also called Sentry and filed a complaint and our case number is **.
My husband and I were up for the entire night with the dog. The physical damage that occurred is hopefully just short term, drooling and coughing at this point. The symptoms went away after we gave her a bath. Economic damage was just the price of the Sentry which was $20.
Reviewed July 19, 2009
This e-mail is to warn pet owners that they should not buy flea treatments from pet stores. Believe me, it may cost a little more at the vet, but you can save your self money and your pet's life in the long run. We purchased flea protection from Petco for our pets under the Sentry brand (apparently made by Sargeants). 24 hours later, we had a cat having seizures at the emergency vet clinic. Right after our cat, a pug was brought in for the same thing. Thankfully, the cat is only suffering mild tremors as she recovers. Hopefully, the dog did as well as she did.
Apparently, the active ingredients in some of these medicines can cause seizures in small animals. If you have treated your animals with one of these store brands, wash your pet with regular green Dawn dishwashing liquid and rinse with large amounts of water. Cats may not be easy, but you could save their life!
Reviewed July 16, 2009
After using this product on my cat, she became extremely ill in less than an hour. She was trembling, hissing, growling and scratching at the area I put the product and her eyes were dilated and she appeared to hurt all over because she would not let me touch her. I rushed her to the vet after a phone call to the after hours clinic and she was treated with steroids, Benadryl and bathed. She is home now where I am to watch her closely. She is very ill. I cannot believe I did this to my own cat with a product that was recommended by an employee at PetSmart. I totally trusted that something on the market should be safe for my cat. I will be horrified if my baby does not recover from this. After reading all the comments on this site about this product, it is hard for me to believe this product is still for sale. Isn't there anything we can do?
Reviewed July 2, 2009
We applied the flea oil to our 1-year-old kitty at the beginning of June, and she freaked out! Running around in circles and panting. She calmed down, but the next day started scratching and licking the area. She lost her fur in about a 1-inch wide by 2-inch long section. The vet said she had an allergic reaction and he gave her an anti inflammatory shot and topical powder to ease the pain. The pet store refunded my money. I filed a complaint with Sergeant's for our vet bill and am still waiting to hear from them.
Reviewed June 29, 2009
I purchased Sentry XFC flea liquid product at PetSmart in Redding, California. I applied it to my four dogs. My smallest dog, a pug, has had a severe skin reaction to it. It looks like her skin has been burned off at the application site. My son is taking her to the vet right now. Do not use this product. It is toxic.
Reviewed June 21, 2009
We bought this poison at PetSmart thinking, "Of course, if they sell it at PetSmart, it's safe.” I put it on our Shih Tzu Lhasa Apso mixes around 9, and by 9:30 I was washing it off of both dogs. They were whining, scratching and looked miserable. Finally, after washing them twice with dog shampoo and once with dawn, we ended up taking them to the vet at 12 a.m. One of our dogs was watering at the mouth so much so that he left a trail everywhere he went. $110 and 2 hours later, it looks like they'll be ok, but this product is terrible. Even our vet thought the product had already been pulled. There really should be a lawsuit against PetSmart and SentryPro XFC. Hell, I may sue them myself.
Reviewed June 18, 2009
Sentry Natural Defense Flea & Tick Squeeze-On for Cats & Kittens.
After trying to find a natural remedy against fleas,ticks, and mosquitoes before a vacation. I applied the Natural Defense for Cats and Kittens. About a day after I applied it to my cats (applied to 2 cats). I noticed that one of them started to have a severe allergic reaction. I'm not sure if the loss of fur is from scratching the area behind his neck or if it is a burn from the "all natural" ingredients.
I've tried to contact someone at the number provided in the insert, and was far from successful. I felt so helpless in trying to help my baby boy. After doing further research, I've found that this company seems to have had a numerous amount of complaints on their products. If something that is supposed to be "all natural" can be so destructive, I can just imagine what their other products do. My next step if I can't soothe his skin condition is to contact a veterinarian. Are they going to pay for that? My guess is no. I would strongly suggest people to just spend the extra money and continue their flea/tick treatment with either Frontline or Advantix. No animal should have to go through this.
Reviewed June 9, 2009
I recently purchased Sentry Natural Flea & Tick Squeeze-On for Cats and Kittens for my cat. I applied the product as directed on the package. Almost immediately after I applied the product, I noticed my cat was trying to scratch the application area. The next day I noticed that she was losing clumps of fur at the application site and her skin was irritated and very scaly.
I'm assuming she had an allergic reaction to the product. I brought the remainder of the package back to Petsmart and was able to get my money back. How can something that's supposed to be natural cause such a terrible reaction?! I emailed Sentry but don't expect to even get a response back. Do not buy this product!
Reviewed June 3, 2009
I recently purchased Sentry Pro XFC for my beloved Beagle. At first, the first couple of hours, there was not an issue. But then she started indicating she was thirsty--opening her mouth and sticking her tongue out. She then started to go through panic mode from the bed to the floor and roll on her back. It was clear she was in discomfort.
I decided to give her a bath, and this eased some of these symptoms. She had a seizure 4 hours later! She is still showing signs of cotton mouth (best way to describe it) but is eating and drinking. We are watching her, and I plan to go to PetSmart to ask them why exactly they sell a product that has so many ill effects.
Frontline will be the only product I purchase in the future, and there should be a recall of all Sentry products. And I believe that PetSmart should have more responsibility with the lines they carry. You might expect this from a grocer but not from a company that specializes in pet care. I only hope my baby continues to get well.
Reviewed May 29, 2009
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Reviewed April 23, 2009
I purchased Sentry's oatmeal flea & tick shampoo and the monthly ointment from PetSmart on April 17th, 2009 because I saw a flea on my dog, Max. Since I didn't have any Frontline at home, I raced out to PetSmart and was told by a clerk that Sentry is very good to use. I used it on my other dog, Maggie May, too. They both had the same reaction as all the other dogs on this site. I feel so stupid. I always do research before I give my dogs anything new. I will not feed them anything that has chemicals in it. They are on a raw meat & vegetable diet and I do believe being that they are so healthy because of their diet, they were able to fight the poisons from Sentry's horrible products. I hope everyone's doggies get better with no permanent damage. Does anyone know who I can file a complaint with where it will matter? Thanks!
Reviewed April 22, 2009
My dogs started foaming at the mouth, got burns, were severely sick, and shaking. This is disgusting and horrible to put an animal through. They need to take this off the market or put much bigger warnings in place
Reviewed April 8, 2009
I purchased Sentry Flea & Tick Control Pro XFC for our 6-month-old puppy on 4/7/09 from PetSmart. I applied the product (5:30PM on 4/7/09) as directed on the box. Within 45 minutes to 1 hour, our puppy couldn't sit still. He was scratching, biting and jumping around as if someone (or something) was hitting him with a hot poker. My wife and I washed him twice with puppy shampoo and that only seemed to make it worse. As it was 8PM at this point, we called our vet's pager. He called us right back. He told us to give him Benadryl, bathe him with dish soap, and call him in the morning if he was not better. We gave our puppy the vet's recommended doses of Benadryl throughout the night and washed him with the dish soap and cool water three more times.
As of 8:00AM, 4/8/09, he was still twitching and scratching so my wife took the day off from work to take him to the vet. I would like to note that it was highly recommended by PetSmart to use and there is not one single warning on the product's box that states this may happen or any possible side effects. If there would have been a warning on the box, I know this product would have never been used on my puppy and nobody at PetSmart could have swayed me to even attempt to try this product!
Reviewed April 2, 2009
On Tuesday, I purchased and applied Sentry flea and tick control to my two dogs - one 95-pound black lab and one 20-pound fox terrier mix. What a mistake! I ended up working late on Wednesday and received a call from my wife that both dogs were acting like they were on fire. The lab has had no health issues and is kind of a glutton for punishment (running through barbed wire fences and such, never complaining that it hurts) and the little guy is a rescue from Mexico and has had a few allergies. My wife gave both of the dogs baths with an oatmeal shampoo which seemed to help the lab but the little one still couldn't sit still.
After calling the Animal Medical Center in El Cajon (which is the best vet hospital I have experienced), they told me to use a grease extracting shampoo - Dawn or another dish soap and to give him 25 mg. of Benadryl. Now I am a little worried after reading all of these problems online. My next step is to go to Petsmart and hopefully return what is left of the two packages, then proceed to go to 800petmeds.com and order the product that we have always used and never had a problem with - Frontline. If you are a dog owner and a dog lover, I would highly recommend not using Sentry flea and tick control.
Reviewed April 1, 2009
I used the flea product on my pet following the directions on the box for the appropriate weight group. Within an hour of application, my puppy began drooling and foaming at the mouth, vomiting several times, biting, scratching self, chewing paws, unable to settle self and be still. It was as if something would bite or burn him just as he seemed to catch a moment's peace. He didn't stop moving for more than about 5 minutes at a time. He could hardly take more than 4 steps before flipping back onto himself trying to bite his tail, back or scratch his ear. He was bathed with Dawn soap within 2 hrs of application with some relief but the self-attacks and constant movement continued.
The biting, etc. was refractory to subsequent bathing, Benadryl and cortisone topically applied. This lasted throughout the night and the following morning I took him into the Vet's office. He received IM injection of steroid with an anticipated onset by evening. Benadryl was continued around the clock. When no relief was noted by evening despite the injection and Benadryl, I called the vet who said to continue observing him. About 2 hours later, I decided a second opinion was in order and proceeded to the emergency animal hospital. I asked them to sedate my pup if no other treatment would relieve the symptoms. He now had a temp pf 104.3 rectally (previously afebrile).
Animal poison control was consulted for recommendations in treatment as the vet felt he was exhibiting central nervous system toxicity. No curative treatment was available for the poisoning and he was sedated with recommended med compatible with the steroid earlier injected. We brought him home with instructions to return to the vet if more sedative was required. The med allowed for min. relief but I believe he may have rested some during the night. The following morning, his symptoms had not subsided. I decided to watch him till the afternoon since the expected duration was approx. 48 hrs. I called the vet when no change became evident. I picked up oral sedation for my pup which seems to allow him some ability to sleep (until he feels me move or hears/feels something). The sensation of pins and needles, paresthesia, was caused by the neurotoxin in the flea med as this is a documented "adverse reaction."
I have spent nearly $400 in vet costs because of this poison. More torturous than not sleeping for days is watching my poor puppy writhe in agony and pain without end. I have watched him gnaw at his paws, breaking his nails and viciously bite at himself leaving bald spots in his wake. I don't know what long term effects this insecticide might have on his young body and mind but this poison must be removed from shelves and the manufacturers should have it applied to their naked bodies to understand the pain and misery our pets have suffered.
Reviewed March 29, 2009
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Reviewed Oct. 19, 2008
I was out of town and it was time for my pet's treatment, so I ran to Petsmart and bought the Sentry XFC so I didn't get the dog off track. Within hours, she started biting, drooling, itching, vomiting constantly, not eating and running like she has a nervous condition. i called the hotline to ask them what to do which was wash 3 times in dish soap and apply vitamin E to the area. AS of the moment, which has been a couple hours, she is still having muscle problems and still vomiting and still biting her feet.
I am going to take her to an ER vet in the area and see what the next step is. This is a disgrace that this product should be on the market when it has done nothing but hurt dogs. Why would that be allowed? Why isn't this stuff taken off the shelf as I am reading that this happened numerous times over and over again?
Reviewed Oct. 3, 2008
On 1/18/08, I used Sergeant's flea & tick product, Sentry Pro XFC, according to instructions, on my 10 lb. dog. I left the house for a few hours and when I returned she had vomited, urinated and defecated all over the house. She was foaming at the mouth and jerking her body. I rushed her to the vet where he administered an IV and kept her overnight. She pulled thru, but was still not acting normal (hiding in dark places) twitching and licking incessantly after 2 weeks. I took her back to the vet where he did a recheck and gave her a Baytril injection with take-home meds (1/28/08).
On 2/2/08 he did a urinalysis and on 2/4/08 did an endoscopy. Everything checked out normal but she was still acting weird. It took several months for her to stop licking incessantly and acting like she was poisoned. I contacted Sergeant's with this info and sent copies of all the vet bills ($710.00). They were willing to refund $266.35 with the stipulation that I sign a release stating I make no oral or written disparaging remarks against Sergeant's. I declined.
Reviewed Oct. 2, 2008
I used a flea and Tick product called SENTRY PRO XFC on my two dogs and it made them VERY ILL. Their hair in the spot it was applied fell out. They got lethargic, vomiting foam, wouldn’t eat. This stuff is horrible poison. There are posts all over the internet about this stuff. They know about it and did nothing except tell everyone they had to follow the directions! The directions are so brain dead simple you can’t get it wrong. That’s an insulting response from Sergeants. I had many vet bills and lost time from work. Not to mention having to deal with my young children making sure they didn't get infected with the SENTRY PRO poison. Lots of anguish watching my dogs suffer.
Reviewed Aug. 8, 2008
I lost the combination to my sentry safe. I called the company and I was told that the safe i purchased in hazleton was credit back to the loews store in hillsboro nj. I was then told that this safe was not to be resold it was to be destroyed and that they had no combination to give me do to the fact that it wasn't to be resold. I spoke with someone in customer service in the hazleton store about the matter with no help given except to call the hillsboro store. after calling and explaning the situation to the store supervisor. I was told that he would call me back. it has now been three day with no return call. I feel that i'm getting the run around from this company. I've never been to Hillsboro N.J. I purchased this safe in Hazleton PA. I was also given a destroy number by the company and a ref number and a claim number. i cannot lock the safe although i have keys to the safe because of the combination, therefore i'm stuck with a 300.00 paper weight
Sentry Pet Products Company Information
- Company Name:
- Sentry Pet Products
- Website:
- sentrypetcare.com
