Sentry Pet Products Reviews
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About Sentry Pet Products
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SENTRY delivers health and wellness items for pets. The company offers flea and tick treatments, calming aids and dental care products. SENTRY aims to provide solutions that address common pet health concerns with its formulations.
- Flea control for pets
- Natural ingredients
- Positive results reported by some users
- Adverse reactions in some pets
- Negative customer service experiences
Sentry Pet Products Reviews
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Reviewed Jan. 4, 2011
I have used this product for a few months on my 2-year old pit bull/lab mix. I always noticed right after that she would act a little different, but nothing alarming. I assumed that it would be the case with any chemicals I put on the dog. Last night, I applied the medication on her back. I forgot and started petting her when she was on the couch next to me. I then had my entire hand covered in the product. I immediately washed my hands 3 times, followed by a few rounds of hand sanitizer and thought I was clear.
I went to sleep around 10PM and woke up around 11PM gasping for air. I laid in bed trying to remain calm and catch my breath for about 10 minutes, but to no avail. I got up and went into the bathroom and waited it out for another 5 minutes or so until I felt somewhat okay. Again, I laid in bed. I fell asleep again around 12:45AM and again, I woke up at around 1AM. This time, my heart was racing and I felt like I was fighting just to stay conscious. This occurred every time I fell asleep until around 4AM, when I got to sleep until about 5AM. After how this affected me (a 190lbs man), I will never put it on our 50lbs dog again.
Reviewed Nov. 11, 2010
Purchased at Petsmart and it was recommended by an employee. I put it on my 1 year old Shih Tzu and within minutes, she started acting like she is on fire. I realized she was having a reaction and quickly bathed her, then I called the hotline for help. I was told to bathe her. I did. Emergency Vet Clinic said to give her Bendryl, so I did. She is acting like she is on fire. She cannot sit still for even a second. She is whining and crying out in discomfort. I got online and there are hundreds of people that have had the same problem. So, what makes this product still able to be sold?
Reviewed Nov. 6, 2010
My cat suffered a major stroke after putting PurrScriptions Squeeze on For Cats and Kittens. He died later that day. The symptoms leading up to it were hair loss, lethargy, hiding, unresponsive and drooling. After the "stroke," he was listless, crying and couldn't eat or walk. 218.
Reviewed Sept. 11, 2010
A person, who left me their cat and child to raise, left the product prescriptions Squeeze On for Cats and Kittens Flea Control from Sentry, also to use as needed on her cat. My family had just gotten a kitten 2 months earlier. When the new cat came in our home, our new kitten got fleas. The person had left the Sentry product with 2 applications left in box. I read the directions carefully and really went over precautions again and again before applying it to my kitten. He was so infested that it needed treating.
So, I used the Sentry PurrScriptions flea control squeeze-on. It only took less than an hour to see extreme changes in my kitten’s behavior. He could not sit still. He was not responsive to our calls though either. He stared away and was looking at the ceiling in a stare. He started with the paw shaking like he wanted to shake his paws off. He bit all over himself like he had more fleas and is trying to bite his toes off. He could not sit still for a minute and began not to be able to walk on his paws as if they were sensitive.
I tried to console him, but he was not right. Then, the muscle tremors in his hind areas. We were pretty much freaked out. This was not our kitten. I got on line and saw the many poisonings from the Sentry products’ complaint site. I was appalled that this company is getting away with the poisoning of pets. The box did not say a thing about the symptoms my kitten had. But when I read statement after statement, my kitten had all the same symptoms as all the other cats and dogs. Now I called a dog groomer that I know and she directed me on the washing with dawn dish detergent to get the poison off.
This is hour 15 and my kitten did eat and drink, thank God, but he still is not right. His control of his hind legs and the shaking off of his paws are still major problems as he is trying to bite his toes off. I hope he lives. If not, this company needs to be held liable. As of hour 15, I have not had to take him to the vet to treat. I am hoping the washing will help ease the symptoms. But it is still early yet according to all the testimonials.
Reviewed Aug. 26, 2010
I bought Sentry PurrScriptions Plus Squeeze-On Flea and Tick Control for Cats and Kittens. The product has caused irritated skin, caused muscle spasms, increased temperature with two treated animals. One required trip to emergency vet to receive muscle relaxers and IV drip. Several days later, symptoms still exist. Over $200 in veterinary bills so far. Animals are not the same, still twitching and hiding.
Reviewed Aug. 20, 2010
I bought this product for my dog, who is 7lbs. I bought the toy breed which is for 4 to 10 pound dogs. Within 30 minutes of applying it just as the package instructed she began to vomit, soon after the tremors kicked it, and she just wouldn't respond to me. She seemed so freaked out by touch or whenever we would talk to her. I called the emergency number on the back of the packaged and opened a case with them and I was instructed to bath her in dish soap. I did this, and she continued to throw up.
I rushed her to the vet, where she had to stay for 24 hours on IV fluids, muscle relaxers, charcoal down her throat, and sedation at some points. This product is horrible. I can't believe how sick it made her!I spent $500 just to save $30. No thanks. They should have a warning on their package that this can make you animal very ill or even kill them.
Reviewed Aug. 18, 2010
We were referred to the Sentry Pro Squeeze On Flea and Tick Control by a Petsmart employee who stated that it was the same as Frontline, but cost much less. We had never used the product previously but since we were in the process of a move, money was a bit tight and we decided to give it a try. Last night (8/18/2010) we applied the product according to the package directions, applying it between the shoulder blades of our 3 year old Italian Greyhound, Louie. We made sure to place it where he would not be able to lick it off. We didn't notice anything wrong as the evening progressed and went about the business of getting ready for bed. There was a noise from the bedroom where Louie was and we rushed to see what was going on.
Louie was laying on the ground, shaking and twitching panting and throwing up excessively. He was not able to get up at all or walk. He appeared to be having some sort of seizure and was unable to use his back end or his legs. We scooped him up and rushed him to Tampa Bay Emergency Clinic in Largo at approximately 12:30 AM this morning (8/18/2010). We took the box of the Sentry Flea medication with us to give to the veterinarian on duty, Dr. Kathryn ***. They took Louie to the back to assess him, along with the box of Sentry flea and tick medication. When she came back to speak with us she was trying to contact the 800 number on the box as it appeared that Louie has suffered an extremely adverse reaction to the Sentry flea medication. She further went on to say that they were bathing him with Dawn dishwashing liquid and washing his mouth out with soap and applying Vitamin E oil to his skin where the application had been. After about an hour he was released with instructions to go give him Pepcid for his upset stomach and to follow up with our own veterinarian today.
We almost lost our precious Louie due to using a product that is touted as being safe. Petsmart should not be selling this Sentry product and should furthermore instruct their employees not to misrepresent the product by telling customers that it is the same thing as Frontline. From what I have found out from my daughter today, this product is not just like Frontline. This Sentry product is a broad spectrum insecticide and can kill even mammals, while the Frontline type products are narrow spectrum insecticides and kill only insects. This product should be taken off the market before it makes more animals sick and ends up killing one (actually, deaths may have already occurred, but I do not know that for sure).
Reviewed Aug. 12, 2010
Within an hour of putting the Sentry Pro XFC, one of my miniature schnauzers started vomiting and drooling excessively, and then became very lethargic. She is only a year old and normally a very active dog. I let her outside for a few minutes to go potty, and she just sat on the patio drooling and acting as if she couldn't move at all. I picked her up to bring her in and she felt extremely warm. I laid her on the sofa and kept wiping her down with a cool, damp rag. She could barely hold her head up, and I thought she was dying.
I never thought that her flea treatment could make her that sick! I went and bathed her with Dawn detergent and rinsed for several minutes. Afterwards, i noticed that my other schnauzer was having similar symptoms, so I immediately went and bathed her. Now they are just laying on the sofa, drooling, smacking, and biting at themselves. This is definitely not normal behavior for them! I pray that this stuff doesn't cause permanent damage to my babies. These products need to be removed the shelves!
Reviewed July 16, 2010
I purchased the Sentry Pro flea treatment for my dogs. Within minutes of giving it to each of them my 2 yr old Pyrenees started itching and trying to bite her back fiercely. She became very lethargic, vomited a few times and developed a hot spot/lesion about 8 inches in length. I washed as much of it off as I could however it is very hard to remove. I had to treat her back with soothing topical salves for 2 weeks.
During this time she refused to eat and wanted to be alone all the time. She is improving now. Her back is healing and the scab is finally starting to come off. This morning I decided to google this product and holy cow, I can't believe I could have killed my dogs with this product! I am really angry now and will ask Petco next time to remove this product from their shelves. Thank god my pets are OK and I hope that enough complaints can be mounted against this product to deem it unsafe and have it pulled out from the stores.
My poor dog suffered with unimaginable discomfort and pain for weeks causing me to have to soothe and calm her constantly. Her fur is still growing back in since she chewed most of it off at the lesion site causing her to ingest this product directly. I cannot believe after what I have read this morning she did not die.
Reviewed July 14, 2010
I purchased this product, came home to apply on both my poodles. Less than an hour later, they looked as if they were drugged. They were panting, crying, hyper, could not sit still, scratching themselves, looked terrible. They ran around as if they were on fire!! There has been no sleep for either of them for 2 days. No food and I have to bottle feed them so as not to dehydrate. This product is junk and it is lethal. This company should be closed. These products are really damaging to dogs. The stress and uncomfortable feeling they are having is out of control. I feel as if there is nothing I can do. They cry when you pet, they are walking like zombies because of no sleep; they lay down and have to get back up. It is terrible. I am thinking of taking this company to court. This is disgraceful.
We are with 2 dogs sick with severe irritation and having to rough it out because of this so called flea product. They should be banned from selling this; it is hurting a lot of dogs.
Reviewed June 28, 2010
I purchased Sentry Pro XFC on 6/26/2010. I applied it to my 3 dogs according to the directions on the box. Within an hour, they were acting as if they needed to jump out of their fur, whining as they tried to rub the product off and crying as if in pain if I touched them. They were very uncomfortable, unable to sit or lay, rubbing against any and everything to try to get the product off. One even went out to roll on the gravel drive. Only after a cool bath, being washed in Dawn detergent and getting Benadryl, did they begin to show signs of relief, though 2 days later, they still were not back to normal.
I can understand when they say some pets may be sensitive to a product--all 3 have the same type of reaction? Not buying it. In my opinion, there is a major problem with this product. I was amazed and appalled at the number of comments and complaints and the severity of the reactions to this product that I have since found online. I am even more amazed and appalled that Sergeant's/Sentry still have not made adjustments to or even pulled the product. If a product for people had this type of reaction, it would be pulled from the shelves immediately. As I no longer believe in the integrity of this company or its products, I will never again use any Sergeant's or Sentry pet product.
Reviewed May 24, 2010
I purchased the Sentry Pro flea product for both of my dogs. It just did not work. I applied it, and as of today, 4 days later, they are still scratching just like before. I am going to return this product back to Pet Smart and get a refund. I just wanted to let you know this is a product that does not work. I am going back to using the Frontline or the advantage as I have used in the past.
Reviewed May 20, 2010
I accidentally used this on my cat when the medicine is for a dog, and it almost killed him. What kind of medicine almost kills an animal that is for them? Yeah, I know it wasn't meant for him, but dogs and cats are similar. When I used it on my dog one time, it didn't even work. The fleas were still there. Flea medicines are supposed to kill the fleas, not kill your pet. My cat started having seizures. He could possibly have brain damage because of this.
Reviewed May 11, 2010
I recently bought some of the SentryPro XFC flea and tick product to apply to my two dogs--a poodle and schnauzer. I followed the directions as stated to apply to the shoulder area. Afterwards, both dogs are having reactions to the product. After about an hour of applying it, both of them were running around acting very hyper. Then, after awhile, they were just sitting there but still panting heavily. I did not make the connection yet that this product was the reason for the panting. We had applied this in the evening so we went to bed after a couple of hours.
On day two, both dogs are still not responding normally. The schnauzer was very agitated and was digging on bare floors and still could not sit still. The poodle was very warm to touch and would squeal if I touch her. She still is panting heavily. I immediately washed the stuff off of them with dish detergent and rinsed them both for ten minutes to be sure to get all the product off. For the rest of the day, both dogs continued to keep scratching as if the product was still there. My poodle, who is fairing this the worst, is refusing to eat and drink.
On day three, I awoke at 6:00 a.m. with my poodle squealing. I went down to see what happened to find that she had pooped all over herself. She was sitting there squealing. I tried to pick her up which made her squeal more. I gave her a bath. I tried to get her to eat and drink but she will not. If I try to touch her on her back, where the product was applied, she squeals in agony.
The schnauzer is still scratching at his fur, and somewhat staggers around the house. These were perfectly healthy normal dogs four days ago and now, they are both sick. I cannot believe they are allowed to sell this stuff on the market. There are no warnings on the box stating what could happen if you apply this to your dog. I would have never applied this if there was a chance it was going to make them this sick. With these many complaints about this product, why hasn't it been pulled from the shelves? I would have stuck with just a flea collar.
Reviewed May 7, 2010
I applied this product as directed and it made my shiz tzu very sick. She immediately rolled around trying to rub it off, and she ran around as if stung by a bee. She was frantic to get the product off.
I have applied Frontline before and she always rolls around to try to get that off, too, but this was so much more extreme. She was absolutely terrified and in agony, doing all she could to try to get the product off. I realized that something was very wrong, so I put her in the sink and washed off the product as much as I could but she seemed very much upset even after that, and she was panting and breathing rapidly, so my husband and I decided to take her to the emergency vet. They bathed her again, gave her Benadryl and a steroid shot, and recommended that if she was not OK the following morning, that we see our vet.
All night long, Annie sat on her butt and shifted her weight from one leg to the other. No sleep for either of us. I took her to our vet who said that she had a hurt back, and she ordered steroids, pain pills, and muscle relaxers. Nevertheless, Annie, continued for 12 more hours to sit on her butt and shift her weight from one side to the other. Finally out of exhaustion she fell over on a pillow and slept for a few hours. Then she woke up and cried. That was 2 days ago. She is still crying and far from normal.
Reviewed April 27, 2010
Used Sentry Pro XFC on my tiny dogs, and they have the same reaction as every other dog here. My vet told me there is pretty much nothing that can be done, just to wait it out. It's been since Thursday night. I'm lost for words on this. The manufacturer told me that this was a rare case. I'm getting lawyer ASAP.
Reviewed April 16, 2010
On April 15, 2010, I applied Sergeant's Sentry Pro XFC flea and tick squeeze on for dogs as directed to my Shitzu. About an hour later, I noticed that he was drooling a lot. I called to him but he did not respond. This is normally a very active, energetic dog, so when I noticed his extreme lethargy, I became concerned. He continued to drool and loll about while my family and I finally figured out what caused his symptoms -- the Sentry Pro XFC that had just been applied.
It wasn't until we washed the product off his skin that he began behaving normally. After several hours, he began drinking water and eating. Thankfully, he is ok now.
Reviewed April 14, 2010
After losing my job I was forced to purchase a cheaper brand of tick and flea medicine in order to properly still treat/prevent for this upcoming summer. I purchased Sentry Pro XFC at Petco. This product is out on the floor, middle of the walking aisle as if I'm dumb as to walk by it and not purchase it after all the signage the product puts out. I applied the 10lb drop to my 4 peekapoms and 1 115lb german shepherd.
Within 10 minutes of applying, all of my dogs started running around acting as if fleas were biting them. Within 30 minutes all of my animals were crying as if someone burned them. I got online and typed in the name of the product and sure enough, this poison is killing so many others as well. For the next 8 hours my dogs couldn't stay still for longer than 5 seconds at a time. Then out of nowhere they would flap in the air as if they were hit with a stun gun. This action continued way into the night. A bath, olive oil, & allergy med were the only things that kept them alive in the fact the action took place within 3 hours of application. I had a full dose and if no bath happened, my pets would be dead.
Reviewed April 7, 2010
I purchased this product from PetSmart today (4/6/10), and my husband put this on our pug around 5PM. I was at work. He had errands to run and when he returned home 1 - 1 1/2 hour later, our dog was having problems breathing and had messed and peed in our house. This is something she never does. Dora is 6 years old and is a great family member. I had heard about problems with the flea and tick product from a friend of mine and was concerned about using them this year, but I had great success with them in the past.
So when picking up dog food and treats today, I looked at this product and asked the girl at the counter if she knew anything about it. She said the only thing she had heard was that many of the fleas are getting used to the type of products that had been on the market and were getting immune to them. So, she thought this was probably a good idea. I thought it was worth giving a try.
Around 9:30 tonight, my husband called me at work to let me know the problems with Dora. I went on the website for the product and was horrified to see this is the product that my friend had been talking about. I called the emergency 800# on the product container and spoke with Jackie at this number.
She said that many times, dogs are getting a "prickly" feeling or reaction to the product and that the active ingredient is causing some problems with animals having allergic reactions to the product. She said to wash the dog in a dish detergent used for greasy dishes two or three times to remove from her skin. Then place vitamin E oil on the site and apply cold compresses for relief. She also said that this allergic reaction usually gets better within 24 hours. She gave me a case number, in case I needed to call back. They are a "poison control" center and are there 24 hours a day.
I will spread the word to all of my friends and anyone who will listen about this product, after clicking on the website and immediately being directed to the Consumer Affairs site. This tells me that something is definitely not right with this product.
I have friends who work for vets, and I will make sure they post something in their office regarding the potential problem. I certainly think that if a dog food company is smart enough to recall something off the shelf to protect our family pets, a company like this should also think about the pain they are causing our pets and family members. Shame on you, Sentry, for not doing the right thing.
Reviewed March 28, 2010
I bought this to control fleas and ticks on my dog, and after about 3 or 4 hours, he was shaking, scratching, biting his paws, and whining. I have to rub his ears, or he will cry. I have lost sleep for 2 nights, and I have to take him to the vet on Monday! I am a very upset owner, and my dog is suffering from this product! I lost money for the Sentry product and vet bills!
Reviewed March 19, 2010
On March 16th, 2010, I purchased Sentry Pro XFC from a Petsmart in San Diego, Ca. I put this medicine on my dog at 8:30pm that night and within 1 1/2 hours, she was twitching and could not stop, walking around in circles, whining and her right rear leg moving going up and down. She then started panting and breathing so hard. You could see her heart racing so fast and I thought my dog was going to go into a cardiac state and the rapid movement scared me to death. I decided to take her to the ER vet since mine was closed. They gave her charcoal and IV fluids but no changes.
I took her back home at 4am. The vet said it should wear off so I watched and she continued to be miserable. She could not literally sleep nor could I. Keep in mind, this was over 24 hours. Day 2, I take off work to take her to the vet because she is the same symptoms as the night before and the vet runs a blood test to rule out anything else going on. It is the flea crap I put on her. I feel so terrible. Now at 48 hours, she is still shaking, can't really sleep and runs around the house. My poor dog! So I sit and wait for this to wear off.
The 800 # says it can take up to 72 hours to wear off. At this point, after looking this product up in the internet, I am in disbelief that this can be sold today, plus at Petsmart! Amazing! All I want is my healthy puppy back. I’m praying for her to pull through!
Reviewed March 5, 2010
I purchased an electronic safe from them about 4 years ago and I always had problems with lock combination. Many times, I had to call a locksmith at my own expense because Sentry Safe would not support me to fix it. Their safe cannot be trusted if it has to break down all the time when I have my important belongings inside.
I thought it was a good company but they have a very poor customer and technical support. I frequently spent lots of time and money trying to open the safe in order to retrieve my important belongings from. It is very very stressful and frustrating.
Reviewed Feb. 12, 2010
I purchased this product from PetSmart and applied it to my two dogs, lab and boxer. That evening, the lab experienced neurological side effects. His body jerked every 15 seconds. I took him to the vet the following day. We called the 800 number on the package and were given instructions to bathe both dogs in dish soap, apply vitamin E oil and cold compresses to the application area. The following day, my boxer experienced uncontrollable leg jerking. These issues are resolving but I would never purchase this product and suggest it be pulled off the shelf.
Reviewed Feb. 10, 2010
My dog had a terrible allergic reaction to an application of SentryPro XFC. He paced for 30 hours straight, scratched and was biting his paws uncontrollably. I had to bring him bring to the vet and incurred a bill of $125. He was given a muscle relaxer and a med to counteract the SentryPro. It was a terrible experience. I am very glad though that he didn't die as I have read a few documented cases of dogs and cats that have died from this same medication.
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Reviewed Sept. 5, 2009
I applied this to a family pet tonight. How is this poison still being sold? He is dry heaving and very nervous. As soon as I put the product name in Google, all the negative stuff started hitting the screen. We are only hours into this and giving baths with Dawn, trying to get this stuff out of his system. Shame on this company. Shame on you.
Reviewed Aug. 31, 2009
I purchased the Sentry Natural Defense Flea Spray for my cats. I bought this product because it said it was all natural and safe for animals and was recommended at my local pet store. I went home to spray this on my cats. I have two 3-month old kittens and a 12-year old cat. As soon as I attempted to spray the kittens, they both started sneezing and ran away. The smell is potent and spicy so I thought I would get them later. I then went on to my older cat and rather than spray him, I decided to spray my hands and rub it on his body.
He seemed fine until the next day. He began acting lethargic and refused to eat (not typical behavior). This went on all through the weekend and I ended up rushing him to our vet as he seemed practically lifeless. He was given a bath and blood work done and kept on IVs for four days! He refused to eat for almost a week. The blood work came back okay and my vet believes he was poisoned by the spray. So, I decided to do some research and found that most of the "natural oils" are considered toxic to cats, Peppermint Oil especially. How can someone sell something recommending it for cats that is considered toxic? It has been 10 days and my cat is on his road to recovery. He is eating a little more each day and slowly gaining back his energy. I feel this company should not be able to sell these products. I plan on visiting the pet store to advise them of the toxicity of that product.
Reviewed Aug. 30, 2009
I usually use Frontline, but was in a pinch. I bought Sentry Pro XFC flea and tick killer for my dog Noodles. He began scratching and couldn’t sit still. About 48 hours later, his hair and skin was completely burned off at the back of his neck where the product was applied. The medical hotline number on the back of the package was no help at all. I ended up taking him to my vet. They gave him steroid shots along with an antibiotic shot and burn medication. I can’t get a collar on him to even walk him. My poor little guy was in severe pain for days. Do not ever use this product! I cannot believe they are still permitted to sell this product. Please take this off the market!
Reviewed Aug. 14, 2009
I bought the Sentry Natural Defense Spot-Ons for my dogs and cat because the product was "all natural". I thought it would be a better choice for them than the usual pesticides treatment. I applied the spot-on to my dogs in my grooming shop. Within minutes, a small dog that was in a kennel waiting for its owner to pick up couldn't breathe and was struggling for each breath and had to be taken outside. My pit mix was crying and rolling on the ground trying to get the stuff off. She ended up with hiccups all night and morning (12 hours worth), had an eye discharge and was just laying around moaning/groaning as if she had a bad headache.
My yellow lab seemed oblivious to the smell, but started losing her hair (bald patches/skin burn) where the spot-on had been applied. Both dogs got multiple baths, the spot-on was never put on my cat. I threw the stuff away. I had a 3-day migraine myself from the product. I will never understand why this product (along with many other pet products) are on the market. This is one I will never buy again (nor any other of Sentry's so-called natural products). I do tell everyone I know what this did to my pets. I wish I had seen all these complaints before I had bought this stuff and put my pets and myself through such misery!
Reviewed Aug. 13, 2009
I just got back from the vet because my one-year-old husky had an awful reaction to this stuff. I applied it over the weekend and about 2 days later, I noticed some clumping on her fur and she was continuously scratching. At the time, I did not think anything about it. A few more days went by and I started to notice that she was becoming bald in the spot that I had applied it to. It also smelled really bad. I kept washing it to try and make it clean, as much as the poor little girl would let me. She was obviously in pain. Today, I took her to see the vet and they shaved the surrounding area and gave me a stack of meds to help her. But all that I can say is never give this to your pet! I should have gone with Frontline like I usually do. Whatever is in this stuff is just evil and should be removed from shelves.
Reviewed Aug. 6, 2009
The product I bought is SentryPro XFC flea and tick killer. I put this product on my son's pit bull in July. He became violently ill, throwing up everywhere, and acting in general as if he were the most miserable creature alive. He is always the most lovable animal. He was just absolutely miserable and eating grass as if he had not eaten in a month. We had also given him a bone I had bought at the same time and thought that maybe that was what had made him sick. I stayed up with him and "babied" him until finally, he was able to settle down and eat real food. I cooked him bland rice and force fed him.
Then yesterday, it was time for the flea treatment again. Within an hour of putting it on him, here we go again, the same thing vomiting, excessive drooling, the continuous barking and whining as if he were dying, the grass eating (he would lay on his belly and crawl around eating the grass like there wouldn't be any tomorrow). That's when it hit me. It had to be this damn product and I had poisoned this innocent animal that trusts me without question.
Please remove this product from your shelves. Why would you continue to sell this product when you have received so many complaints about it? Something needs to be done. And now.
Reviewed Aug. 4, 2009
After running out of Frontline, I went to the grand opening of the new PetSmart in Woburn, MA to purchase some more. I did not realize they don't sell it. I was told that Sentry Pro XFC is just "as good" and I should follow the directions and use it. I brought it home and followed the directions. About an hour later, my dog was vomiting, shaking, panting, crying, and scratching excessively.
After staying up all night with her and bathing her continuously throughout the night and the next day, she seemed to be better but still not acting like her self. And she now has a large burn-like area on her back shoulder. Why in the world isn't this product pulled off the shelves? After reading post after post, I cannot believe this is still being sold! I would get that time back, and the guilt I feel for doing this to my 10-year-old Bichon is unforgettable! I will tell everyone I know not to buy this product.
Reviewed Aug. 4, 2009
After giving my dog Sentry Pro Flea medicine, she started itching and moving around continuously, heavily panting, growling and snapping, and whining. She has been to the Pet ER twice in one night. This second time she went, the vet had to hospitalize her. I am posting this as a warning that Sentry Pro can do damage to your dog just like Sergeant Flea and Tick Dip.
Reviewed July 27, 2009
I put Sentry Pro on my dog's neck for flea and tick control, and it made my dog sick! He's shaking his head constantly and has scratched a bloody spot where this poison was applied! He can't get settled, is very fretful, and can't sleep! This stuff is crap, and I'll never use it again!
Reviewed July 21, 2009
We used the Sentry XFC Pro on our dog exactly as indicated on the box. Within 3 hours, our dog was coughing. We let her out of her crate and gave her some fresh air which seemed to help. But then, within a few hours after that, she started to foam and drool excessively at the mouth. We gave her a bath at 4:30, and by this time, our dog, who normally sleeps at least 10 hours at night was still restless and awake for the entire night. After we gave her a bath and some food, she stopped drooling and seemed to be better. We also called Sentry and filed a complaint and our case number is **.
My husband and I were up for the entire night with the dog. The physical damage that occurred is hopefully just short term, drooling and coughing at this point. The symptoms went away after we gave her a bath. Economic damage was just the price of the Sentry which was $20.
Reviewed July 19, 2009
This e-mail is to warn pet owners that they should not buy flea treatments from pet stores. Believe me, it may cost a little more at the vet, but you can save your self money and your pet's life in the long run. We purchased flea protection from Petco for our pets under the Sentry brand (apparently made by Sargeants). 24 hours later, we had a cat having seizures at the emergency vet clinic. Right after our cat, a pug was brought in for the same thing. Thankfully, the cat is only suffering mild tremors as she recovers. Hopefully, the dog did as well as she did.
Apparently, the active ingredients in some of these medicines can cause seizures in small animals. If you have treated your animals with one of these store brands, wash your pet with regular green Dawn dishwashing liquid and rinse with large amounts of water. Cats may not be easy, but you could save their life!
Reviewed July 16, 2009
After using this product on my cat, she became extremely ill in less than an hour. She was trembling, hissing, growling and scratching at the area I put the product and her eyes were dilated and she appeared to hurt all over because she would not let me touch her. I rushed her to the vet after a phone call to the after hours clinic and she was treated with steroids, Benadryl and bathed. She is home now where I am to watch her closely. She is very ill. I cannot believe I did this to my own cat with a product that was recommended by an employee at PetSmart. I totally trusted that something on the market should be safe for my cat. I will be horrified if my baby does not recover from this. After reading all the comments on this site about this product, it is hard for me to believe this product is still for sale. Isn't there anything we can do?
Reviewed July 2, 2009
We applied the flea oil to our 1-year-old kitty at the beginning of June, and she freaked out! Running around in circles and panting. She calmed down, but the next day started scratching and licking the area. She lost her fur in about a 1-inch wide by 2-inch long section. The vet said she had an allergic reaction and he gave her an anti inflammatory shot and topical powder to ease the pain. The pet store refunded my money. I filed a complaint with Sergeant's for our vet bill and am still waiting to hear from them.
Reviewed June 29, 2009
I purchased Sentry XFC flea liquid product at PetSmart in Redding, California. I applied it to my four dogs. My smallest dog, a pug, has had a severe skin reaction to it. It looks like her skin has been burned off at the application site. My son is taking her to the vet right now. Do not use this product. It is toxic.
Reviewed June 21, 2009
We bought this poison at PetSmart thinking, "Of course, if they sell it at PetSmart, it's safe.” I put it on our Shih Tzu Lhasa Apso mixes around 9, and by 9:30 I was washing it off of both dogs. They were whining, scratching and looked miserable. Finally, after washing them twice with dog shampoo and once with dawn, we ended up taking them to the vet at 12 a.m. One of our dogs was watering at the mouth so much so that he left a trail everywhere he went. $110 and 2 hours later, it looks like they'll be ok, but this product is terrible. Even our vet thought the product had already been pulled. There really should be a lawsuit against PetSmart and SentryPro XFC. Hell, I may sue them myself.
Reviewed June 18, 2009
Sentry Natural Defense Flea & Tick Squeeze-On for Cats & Kittens.
After trying to find a natural remedy against fleas,ticks, and mosquitoes before a vacation. I applied the Natural Defense for Cats and Kittens. About a day after I applied it to my cats (applied to 2 cats). I noticed that one of them started to have a severe allergic reaction. I'm not sure if the loss of fur is from scratching the area behind his neck or if it is a burn from the "all natural" ingredients.
I've tried to contact someone at the number provided in the insert, and was far from successful. I felt so helpless in trying to help my baby boy. After doing further research, I've found that this company seems to have had a numerous amount of complaints on their products. If something that is supposed to be "all natural" can be so destructive, I can just imagine what their other products do. My next step if I can't soothe his skin condition is to contact a veterinarian. Are they going to pay for that? My guess is no. I would strongly suggest people to just spend the extra money and continue their flea/tick treatment with either Frontline or Advantix. No animal should have to go through this.
Reviewed June 9, 2009
I recently purchased Sentry Natural Flea & Tick Squeeze-On for Cats and Kittens for my cat. I applied the product as directed on the package. Almost immediately after I applied the product, I noticed my cat was trying to scratch the application area. The next day I noticed that she was losing clumps of fur at the application site and her skin was irritated and very scaly.
I'm assuming she had an allergic reaction to the product. I brought the remainder of the package back to Petsmart and was able to get my money back. How can something that's supposed to be natural cause such a terrible reaction?! I emailed Sentry but don't expect to even get a response back. Do not buy this product!
Reviewed June 3, 2009
I recently purchased Sentry Pro XFC for my beloved Beagle. At first, the first couple of hours, there was not an issue. But then she started indicating she was thirsty--opening her mouth and sticking her tongue out. She then started to go through panic mode from the bed to the floor and roll on her back. It was clear she was in discomfort.
I decided to give her a bath, and this eased some of these symptoms. She had a seizure 4 hours later! She is still showing signs of cotton mouth (best way to describe it) but is eating and drinking. We are watching her, and I plan to go to PetSmart to ask them why exactly they sell a product that has so many ill effects.
Frontline will be the only product I purchase in the future, and there should be a recall of all Sentry products. And I believe that PetSmart should have more responsibility with the lines they carry. You might expect this from a grocer but not from a company that specializes in pet care. I only hope my baby continues to get well.
Reviewed May 29, 2009
Reviewed May 27, 2009
Reviewed May 20, 2009
Reviewed May 18, 2009
Reviewed May 13, 2009
Reviewed May 6, 2009
Reviewed May 6, 2009
Reviewed April 30, 2009
Reviewed April 28, 2009
Reviewed April 28, 2009
Reviewed April 23, 2009
I purchased Sentry's oatmeal flea & tick shampoo and the monthly ointment from PetSmart on April 17th, 2009 because I saw a flea on my dog, Max. Since I didn't have any Frontline at home, I raced out to PetSmart and was told by a clerk that Sentry is very good to use. I used it on my other dog, Maggie May, too. They both had the same reaction as all the other dogs on this site. I feel so stupid. I always do research before I give my dogs anything new. I will not feed them anything that has chemicals in it. They are on a raw meat & vegetable diet and I do believe being that they are so healthy because of their diet, they were able to fight the poisons from Sentry's horrible products. I hope everyone's doggies get better with no permanent damage. Does anyone know who I can file a complaint with where it will matter? Thanks!
Reviewed April 22, 2009
My dogs started foaming at the mouth, got burns, were severely sick, and shaking. This is disgusting and horrible to put an animal through. They need to take this off the market or put much bigger warnings in place
Reviewed April 8, 2009
I purchased Sentry Flea & Tick Control Pro XFC for our 6-month-old puppy on 4/7/09 from PetSmart. I applied the product (5:30PM on 4/7/09) as directed on the box. Within 45 minutes to 1 hour, our puppy couldn't sit still. He was scratching, biting and jumping around as if someone (or something) was hitting him with a hot poker. My wife and I washed him twice with puppy shampoo and that only seemed to make it worse. As it was 8PM at this point, we called our vet's pager. He called us right back. He told us to give him Benadryl, bathe him with dish soap, and call him in the morning if he was not better. We gave our puppy the vet's recommended doses of Benadryl throughout the night and washed him with the dish soap and cool water three more times.
As of 8:00AM, 4/8/09, he was still twitching and scratching so my wife took the day off from work to take him to the vet. I would like to note that it was highly recommended by PetSmart to use and there is not one single warning on the product's box that states this may happen or any possible side effects. If there would have been a warning on the box, I know this product would have never been used on my puppy and nobody at PetSmart could have swayed me to even attempt to try this product!
Reviewed April 2, 2009
On Tuesday, I purchased and applied Sentry flea and tick control to my two dogs - one 95-pound black lab and one 20-pound fox terrier mix. What a mistake! I ended up working late on Wednesday and received a call from my wife that both dogs were acting like they were on fire. The lab has had no health issues and is kind of a glutton for punishment (running through barbed wire fences and such, never complaining that it hurts) and the little guy is a rescue from Mexico and has had a few allergies. My wife gave both of the dogs baths with an oatmeal shampoo which seemed to help the lab but the little one still couldn't sit still.
After calling the Animal Medical Center in El Cajon (which is the best vet hospital I have experienced), they told me to use a grease extracting shampoo - Dawn or another dish soap and to give him 25 mg. of Benadryl. Now I am a little worried after reading all of these problems online. My next step is to go to Petsmart and hopefully return what is left of the two packages, then proceed to go to 800petmeds.com and order the product that we have always used and never had a problem with - Frontline. If you are a dog owner and a dog lover, I would highly recommend not using Sentry flea and tick control.
Reviewed April 1, 2009
I used the flea product on my pet following the directions on the box for the appropriate weight group. Within an hour of application, my puppy began drooling and foaming at the mouth, vomiting several times, biting, scratching self, chewing paws, unable to settle self and be still. It was as if something would bite or burn him just as he seemed to catch a moment's peace. He didn't stop moving for more than about 5 minutes at a time. He could hardly take more than 4 steps before flipping back onto himself trying to bite his tail, back or scratch his ear. He was bathed with Dawn soap within 2 hrs of application with some relief but the self-attacks and constant movement continued.
The biting, etc. was refractory to subsequent bathing, Benadryl and cortisone topically applied. This lasted throughout the night and the following morning I took him into the Vet's office. He received IM injection of steroid with an anticipated onset by evening. Benadryl was continued around the clock. When no relief was noted by evening despite the injection and Benadryl, I called the vet who said to continue observing him. About 2 hours later, I decided a second opinion was in order and proceeded to the emergency animal hospital. I asked them to sedate my pup if no other treatment would relieve the symptoms. He now had a temp pf 104.3 rectally (previously afebrile).
Animal poison control was consulted for recommendations in treatment as the vet felt he was exhibiting central nervous system toxicity. No curative treatment was available for the poisoning and he was sedated with recommended med compatible with the steroid earlier injected. We brought him home with instructions to return to the vet if more sedative was required. The med allowed for min. relief but I believe he may have rested some during the night. The following morning, his symptoms had not subsided. I decided to watch him till the afternoon since the expected duration was approx. 48 hrs. I called the vet when no change became evident. I picked up oral sedation for my pup which seems to allow him some ability to sleep (until he feels me move or hears/feels something). The sensation of pins and needles, paresthesia, was caused by the neurotoxin in the flea med as this is a documented "adverse reaction."
I have spent nearly $400 in vet costs because of this poison. More torturous than not sleeping for days is watching my poor puppy writhe in agony and pain without end. I have watched him gnaw at his paws, breaking his nails and viciously bite at himself leaving bald spots in his wake. I don't know what long term effects this insecticide might have on his young body and mind but this poison must be removed from shelves and the manufacturers should have it applied to their naked bodies to understand the pain and misery our pets have suffered.
Reviewed March 29, 2009
Reviewed March 29, 2009
Reviewed March 29, 2009
Reviewed March 29, 2009
Reviewed Feb. 22, 2009
Reviewed Feb. 22, 2009
Reviewed Feb. 13, 2009
Reviewed Feb. 1, 2009
Reviewed Jan. 16, 2009
Reviewed Nov. 23, 2008
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Reviewed Nov. 6, 2008
Reviewed Oct. 30, 2008
Reviewed Oct. 28, 2008
Reviewed Oct. 28, 2008
Reviewed Oct. 19, 2008
I was out of town and it was time for my pet's treatment, so I ran to Petsmart and bought the Sentry XFC so I didn't get the dog off track. Within hours, she started biting, drooling, itching, vomiting constantly, not eating and running like she has a nervous condition. i called the hotline to ask them what to do which was wash 3 times in dish soap and apply vitamin E to the area. AS of the moment, which has been a couple hours, she is still having muscle problems and still vomiting and still biting her feet.
I am going to take her to an ER vet in the area and see what the next step is. This is a disgrace that this product should be on the market when it has done nothing but hurt dogs. Why would that be allowed? Why isn't this stuff taken off the shelf as I am reading that this happened numerous times over and over again?
Reviewed Oct. 3, 2008
On 1/18/08, I used Sergeant's flea & tick product, Sentry Pro XFC, according to instructions, on my 10 lb. dog. I left the house for a few hours and when I returned she had vomited, urinated and defecated all over the house. She was foaming at the mouth and jerking her body. I rushed her to the vet where he administered an IV and kept her overnight. She pulled thru, but was still not acting normal (hiding in dark places) twitching and licking incessantly after 2 weeks. I took her back to the vet where he did a recheck and gave her a Baytril injection with take-home meds (1/28/08).
On 2/2/08 he did a urinalysis and on 2/4/08 did an endoscopy. Everything checked out normal but she was still acting weird. It took several months for her to stop licking incessantly and acting like she was poisoned. I contacted Sergeant's with this info and sent copies of all the vet bills ($710.00). They were willing to refund $266.35 with the stipulation that I sign a release stating I make no oral or written disparaging remarks against Sergeant's. I declined.
Reviewed Oct. 2, 2008
I used a flea and Tick product called SENTRY PRO XFC on my two dogs and it made them VERY ILL. Their hair in the spot it was applied fell out. They got lethargic, vomiting foam, wouldn’t eat. This stuff is horrible poison. There are posts all over the internet about this stuff. They know about it and did nothing except tell everyone they had to follow the directions! The directions are so brain dead simple you can’t get it wrong. That’s an insulting response from Sergeants. I had many vet bills and lost time from work. Not to mention having to deal with my young children making sure they didn't get infected with the SENTRY PRO poison. Lots of anguish watching my dogs suffer.
Reviewed Aug. 8, 2008
I lost the combination to my sentry safe. I called the company and I was told that the safe i purchased in hazleton was credit back to the loews store in hillsboro nj. I was then told that this safe was not to be resold it was to be destroyed and that they had no combination to give me do to the fact that it wasn't to be resold. I spoke with someone in customer service in the hazleton store about the matter with no help given except to call the hillsboro store. after calling and explaning the situation to the store supervisor. I was told that he would call me back. it has now been three day with no return call. I feel that i'm getting the run around from this company. I've never been to Hillsboro N.J. I purchased this safe in Hazleton PA. I was also given a destroy number by the company and a ref number and a claim number. i cannot lock the safe although i have keys to the safe because of the combination, therefore i'm stuck with a 300.00 paper weight
Sentry Pet Products Company Information
- Company Name:
- Sentry Pet Products
- Website:
- www.sentrypetcare.com
